Polycom VVX 300, VVX 301, VVX 400, VVX 401, VVX 601 Quick User Manual

Utility Telecom

Polycom Instructions

This guide is intended to help you understand how to use various
Polycom VVX and Soundstation models. For any additional
questions that could not be answered from this guide, our customer
service team is more than happy to help. Call us at 877-965-7800!

TABLE OF CONTENTS

1

2

3

4

Polycom VVX 300 & 301 Quick Use Guide

Polycom VVX 400 & 401 Quick Use Guide

Polycom VVX 600 & 601 Quick Use Guide

Polycom Soundstations
5000 and 7000 Quick Use Guide

5

6

Polycom VVX USB Camera

Polycom VVX Expansion Module

Polycom VVX 300 & 301 Quick-Use Guide

Soft-Keys

Soft-keys are the four buttons below the display of your Polycom phone. The function
of a ‘Soft-Key’ changes, depending on the state of the phone.

Dialing

• You will need to dial a 1 followed by the area code before dialing a telephone
number

• You do not need to dial a 9 or choose an outside line to make a phone call.

• After dialing a telephone number or extension push the “Send” soft key to begin
the call.

• To mute your phone’s microphone press the “Mute” button on the lower right
of the phone.

Navigation

• The circle on the right side of the phone can be used to navigate the menus.

• You can use a soft key or the button in the center of the navigation arrows to
select menu items.

• You can use the soft keys or left and right arrows to move forwards and
backwards between menu items.

Voicemail

To retrieve your voicemail press the “Envelope” button on the lower left of the phone.
You will be prompted to input your password followed by the pound key. Once logged
into voicemail, follow the prompts to record your greetings, retrieve messages, or
update your password.

Park

Park allows you to hold a call from your phone and have the same call answered on a
different phone.

To park a call press the “Park” button when on a call. The call will be disconnected
from your phone, the “Park” button you’ve selected will be lit, and the person on the
other end of the call will get music on hold.

To retrieve a parked call press the “Park” button you’d like to retrieve. A call must be
parked (the “Park” button will be lit if a call is parked) to be retrieved.

Assisted Transfer

You may transfer a phone call to any valid telephone number or extension. To transfer
a phone call:

1. Press the Transfer soft-key.

2. Dial the phone number or extension you’d like to transfer to.

3. Press the Send soft-key.

4. Wait for the caller to answer before introducing the call
a. If they do not want to accept the transferred call, press the cancel key to end
the attempt

5. Press the Transfer soft-key to transfer the phone call.

You may also send callers directly to an extension’s voicemail box. This can only be
done, using extensions of the phones in your business group. To send a call directly to
voicemail, precede the transferred extension with a 7:

1. Press the Transfer soft-key.

2. Dial 7 followed by the extension you’re transferring to.

3. Press the Send soft-key.

4. Wait for the greeting to begin and then press the Transfer soft-key.

Direct Call Pickup

Directed call pickup allows you to answer another phone in the ofce from your own

telephone. To perform a directed call pickup:

1. Dial *12 followed by the extension you’d like to answer

2. 7. Press the Send soft-key.

Conference

Conference calling allows three people to be merged onto one phone call by bringing
two different calls together. To perform a conference call:

1. Press the More soft-key

2. Press the Conference soft-key.

3. Dial the phone number or extension you’d like to conference.

4. Wait for the third party to answer.
a. When answered, you may consult with the third party prior to conferencing.

5. When ready to conference, press the More soft-key followed by the Conference
soft-key.

Polycom VVX 400 & 401 Series Quick-Use Guide

Navigation

• The circle on the right side of the phone can be used to navigate the menus.

• You can use a soft key or the button in the center of the navigation arrows to select
menu items.

• You can use the soft keys or left and right arrows to move forwards and backwards
between menu items. Left will exit a menu.

• At the idle screen, the arrow keys can be used as short-cuts to your call lists:

o Pressing left will bring up the Received Calls menu
o Pressing right will bring up the Placed Calls menu
o Pressing up will bring up the Favorites menu
o Pressing down will bring up the Missed Calls menu

Soft Keys

Soft-keys are the four buttons below the display of your Polycom phone. The function
of a ‘Soft-Key’ changes, depending on the state of the phone.