Polycom VVXTM 1500 User Manual

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User Guide

for the Polycom® VVX™ 1500 Phone

SIP 3.1.2

March, 2009 Edition

1725-16843-001 Rev. A

SIP 3.1.2

Trademark Information

POLYCOM®, the Polycom “Triangles” logo and the names and marks associated with Polycom’s products are trademarks and/or service marks of Polycom, Inc. and are registered and/or common law marks in the United States and various other countries. All other trademarks are property of their respective owners. No portion hereof may be reproduced or transmitted in any form or by any means, for any purpose other than the recipient’s personal use, without the express written permission of Polycom.

Patent Information

The accompanying product is protected by one or more U.S. and foreign patents and/or pending patent applications held by Polycom, Inc.

Disclaimer

Some countries, states, or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages for certain products supplied to consumers, or the limitation of liability for personal injury, so the above limitations and exclusions may be limited in their application to you. When the implied warranties are not allowed to be excluded in their entirety, they will be limited to the duration of the applicable written warranty. This warranty gives you specific legal rights which may vary depending on local law.

Portions of the software contained in this product are: Copyright © 1998, 1999, 2000 Thai Open Source Software Center Ltd. and Clark Cooper Copyright © 1998 by the Massachusetts Institute of Technology Copyright © 1998-2003 The OpenSSL Project Copyright © 1995-1998 Eric Young (eay@cryptsoft.com). All rights reserved Copyright © 1995-2002 Jean-Loup Gailly and Mark Adler Copyright © 1996-2004, Daniel Stenberg, <daniel@haxx.se>

Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the “Software”), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:

The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED “AS IS”, WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.

Polycom Inc. 4750 Willow Road Pleasanton, CA 94588-2708 USA

No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law, reproducing includes translating into another language or format.

As between the parties, Polycom, Inc. retains title to, and ownership of, all proprietary rights with respect to the software contained within its products. The software is protected by United States copyright laws and international treaty provision. Therefore, you must treat the software like any other copyrighted material (e.g. a book or sound recording).

Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc. is not responsible for printing or clerical errors. Information in this document is subject to change without notice.

About This Guide

Thank you for choosing the Polycom® VVX™ 1500 phone. The phone is a business media phone that combines advanced business telephony, one-touch video, real-time presence, and integrated business applications into one seamless, lifelike communications experience.

The phone provides a powerful, yet flexible IP communications solution, delivering excellent video and voice quality. The high-resolution color graphic display supplies content for call information, multiple languages, directory access, and system status. The phone supports advanced functionality, including multiple call and flexible line appearances, HTTPS secure provisioning, presence, custom ring tones, and local audio and video conferencing.

Some of the key features include:

• Seven inch diagonal color touch screen

• Support for Polycom HD Voice™ technology

• Privacy shutter for the video camera

• Adjustable base, display, and camera angle

• USB port for applications

• Ability to use a Power over Ethernet (PoE) power source

• Support for Electronic Hookswitch (EHS) with select partner headsets

This guide provides everything you need to quickly use your new phone. Be sure to verify with your system administrator that your network is prepared for configuring your phone. As well, be sure to read the Parts List and

Safety Notices sections in this guide before you set up and use the phone.

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User Guide for the Polycom VVX 1500 Phone

About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii

1 Getting Started with Your Phone. . . . . . . . . . . . . . . . . . . . . 1-1

Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

Optional Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

Setting Up Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

Adjusting the Stand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

Attaching Ferrite Clamps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5

Connecting Network and Power Sources . . . . . . . . . . . . . . . . . . . . . . . 1-5

Connecting the Handset and Handset Cord . . . . . . . . . . . . . . . . . . . . 1-8

Connecting Optional Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8

Adjusting the Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12

Adjusting the Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13

Registering the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-14

Features of Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-14

Before You Use Your Desktop Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-18

Touch Screen Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-19

Phone Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-22

Navigating Menus, Lists, and Fields . . . . . . . . . . . . . . . . . . . . . . . . . . 1-24

Entering Data and Editing Fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-27

Obtaining the Best Performance from Video Calls and

Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-31

Cleaning the Touch Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-31

2 Customizing Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Configuring Basic Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

Changing the Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3

Changing the Appearance of Time and Date . . . . . . . . . . . . . . . . . . . . 2-3

Enabling Headset Memory Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7

Using Electronic Hookswitch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8

Updating the Background Picture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8

User Guide for the Polycom VVX 1500 Phone

Setting Up a Screen Saver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9

Stopping and Disabling a Screen Saver . . . . . . . . . . . . . . . . . . . . . . . . 2-13

Displaying the Pictures that are Stored on Your USB

Flash Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14

Setting a Picture on Your USB Flash Drive as the Background

Picture on Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-16

Changing the Backlight Intensity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-17

Updating the Ring Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-20

Disabling and Stopping Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-23

Updating Video Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-24

Updating Power Saving Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-34

Muting the Microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-40

Adjusting the Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-41

Using Call Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-41

Viewing Call Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-42

Managing Call Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-42

Managing Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-44

Adding Contacts to Your Local Contact Directory . . . . . . . . . . . . . . 2-46

Searching for Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-54

Updating Contacts in Your Local Contact Directory . . . . . . . . . . . . 2-56

Deleting Contacts from Your Local Contact Directory . . . . . . . . . . . 2-58

Placing Calls to Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-59

Managing Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-60

Distinguishing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-61

Rejecting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-61

Diverting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-63

System Customizations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-64

Supporting Multiple Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-64

Supporting Multiple Line Keys Per Line . . . . . . . . . . . . . . . . . . . . . . 2-67

Supporting Shared Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-68

3 Using the Basic Features of Your Phone. . . . . . . . . . . . . . . . 3-1

Handling Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

Handling Video Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3

Placing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6

Place Calls Using the Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8

Placing Calls Using the Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . 3-8

Placing Calls Using the Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9

Placing Calls Using Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10

Contents

Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12

Ending Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15

Redialing Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15

Placing Calls on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16

Hosting Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-18

Setting Up Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-19

Holding and Resuming Conference Calls . . . . . . . . . . . . . . . . . . . . . . 3-21

Ending Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-22

Splitting Conference Calls into Two Calls on Hold . . . . . . . . . . . . . 3-22

Managing Conference Call Participants . . . . . . . . . . . . . . . . . . . . . . . 3-22

Handling Video During Conference Calls . . . . . . . . . . . . . . . . . . . . . 3-25

Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-25

Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-28

Forwarding Calls Statically . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-29

Forwarding Calls Dynamically . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-33

Enabling Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-33

Multiple Lines and Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-34

Managing Speed Dial Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-38

Adding Speed Dial Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-40

Updating Speed Dial Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-40

Accessing Voice and Video Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-42

4 Using the Advanced Features of Your Phone . . . . . . . . . . . . 4-1

Using Instant Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

Reading and Managing Instant Messages . . . . . . . . . . . . . . . . . . . . . . 4-2

Sending Instant Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3

Using Buddy Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6

Updating Your Presence Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6

Managing Buddies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8

Monitoring Buddies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13

Integrating With Microsoft Live Communications Server 2005 . . . 4-14

Using the Busy Lamp Field . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16

Recording Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17

Playing Back Recorded Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-23

Using the Launch Pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-30

Accessing Launch Pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-30

Enabling My Info Portal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-32

Restarting Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-33

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User Guide for the Polycom VVX 1500 Phone

5 Troubleshooting Your Phone. . . . . . . . . . . . . . . . . . . . . . . . 5-1

Power and Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2

Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3

Access to Screens and Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4

Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5

Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6

Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6

Testing Phone Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7

Safety Notices . . . . . . . . . . . . . . . . . . . . . . . . Safety Notices-1

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Index-1

End-User License Agreement for Polycom

Software

viii

Getting Started with Your Phone

This chapter provides basic installation instructions and information for obtaining the best performance with the Polycom VVX 1500 phone.

The topics include:

• Parts List on page 1-2

• Setting Up Your Phone on page 1-3

• Registering the Phone on page 1-14

• Features of Your Phone on page 1-14

• Before You Use Your Desktop Phone on page 1-18

• Cleaning the Touch Screen on page 1-31

To customize your phone, see Customizing Your Phone on page 2-1. To read about the phone’s basic features, see Using the Basic Features of Your Phone on page 3-1. To read about the phone’s advanced features, see Using the

Advanced Features of Your Phone on page 4-1.

If you require additional information or assistance with your new phone, contact your system administrator.

1 - 1

User Guide for the Polycom VVX 1500 Phone

Parts List

The following components are included in your Polycom VVX 1500 phone package. Check to ensure that you have received each item. If you are missing any items, contact your system administrator.

Polycom VVX 1500 phone

Handset and handset cord

Quick Start Guide

Network cable

Optional Accessories

Ferrite clamps (2)

The following items are optional accessories for the phone:

• AC Power Kit with:

— Power Adapter

— Regional Power Cord

• Headset

• USB flash drive

• Headphones

• Computer Cable

For information on connecting optional accessories, see Connecting the Phone

Using AC Power on page 1-7 and Connecting Optional Components on page 1-8.

1 - 2

Setting Up Your Phone

To set up the phone, do the following:

1. Adjust the stand. See Adjusting the Stand, below.

2. Connect the ferrite clamps to the network cable (and to the optional

computer cable, if you are connecting a computer to your phone). See

Attaching Ferrite Clamps on page 1-5.

3. Connect the phone to the network and a power source. See Connecting

Network and Power Sources on page 1-5.

4. Connect phone components. See Connecting the Handset and Handset

Cord on page 1-8 and Connecting Optional Components on page 1-8.

5. Adjust the screen and camera. See Adjusting the Screen on page 1-12 and

Adjusting the Camera on page 1-13.

Adjusting the Stand

Your phone is shipped with the stand positioned flat against the phone. To use the phone, adjust the stand so that the phone is in a more upright position.

Getting Started with Your Phone

You can adjust the stand to one of five positions. The lowest position is labeled MIN, and the highest position is labelled MAX.

The following figure shows the MIN and MAX labels for the stand.

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User Guide for the Polycom VVX 1500 Phone

To adjust the stand:

1. With the back of the phone (and the stand) facing you, push the button

protruding from the side of the phone. When you push the button, the stand unlocks and can move.

2. Lift the stand until it touches the back of the phone (the position labelled

MIN), and then release the button to lock the stand in place. This is the lowest, and most stable, position for your phone.

1 - 4

Note

The following figure shows the phone in its lowest position.

There are four, more upright, positions for your phone. Starting with the stand in its lowest position, push the button, slowly move the stand forward, and then release the button to lock the stand in the next position. Do not force the stand to move past the MAX position, or your phone will be unstable.

If you need to store or ship your phone, you can move the stand past the MAX position so that the stand lies toward the front of the phone.

Attaching Ferrite Clamps

Your phone package includes two ferrite clamps. You must attach a ferrite clamp to the network cable and to the computer cable (if you are connecting a computer to your phone) before you attach the cables to your phone.

To attach a ferrite clamp to the network cable or PC cable:

Getting Started with Your Phone

Clamp a ferrite clamp around the cable.

Connecting Network and Power Sources

Note

Before you connect the network cable to your phone, make sure you attach a ferrite clamp to the cable (see Attaching Ferrite Clamps, above).

There are two ways to connect your phone to the network and a power source. Your system administrator will advise you which method to use. (If your phone is already connected to the network and a power source, go directly to

Connecting the Handset and Handset Cord on page 1-8.)

You can use one of the following methods:

• Connecting the Phone Using a Power Over Ethernet Source

• Connecting the Phone Using AC Power

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User Guide for the Polycom VVX 1500 Phone

Connecting the Phone Using a Power Over Ethernet Source

Using the supplied network cable, the phone can be powered from a Power over Ethernet (PoE) compliant switch or hub. Power over Ethernet is the default connection for your phone.

The following figure shows how to connect the phone using a PoE source.

1 - 6

To connect the phone using a PoE source:

Plug the network cable between the LAN jack on the phone and an available power and data port on the in-line power switch.

Getting Started with Your Phone

Connecting the Phone Using AC Power

To connect the phone using AC power, you require the optional AC Power Kit, containing a Power Adapter and Regional Power Cord.

Note

The regional power cord is country-specific. The power cord shown below may differ from the one in your kit.

The following figure shows how to connect the phone using AC power.

To connect the phone using AC power:

1. Connect the network cable between the LAN jack on the phone and the

LAN port on the wall or hub/switch device port.

2. Connect the DC plug on the power adapter to the 48V DC jack marked on

the phone.

3. Connect the regional power cord between the power adapter and the wall

outlet.

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User Guide for the Polycom VVX 1500 Phone

Connecting the Handset and Handset Cord

Connect one end of the handset cord to the end of the handset, and the other end of the cord to the Handset jack on the phone.

Connecting Optional Components

You can connect a headset, USB flash drive, headphones, or computer to your phone. This section describes:

• Connecting an Optional Headset

• Connecting an Optional USB Flash Drive

• Connecting Optional Headphones

• Connecting an Optional Computer

Connecting an Optional Headset

For a list of supported headsets, see Technical Bulletin 37477, SoundPoint IP Family and Polycom VVX 1500 Headset Compatibility List, at

http://www.polycom.com/support/voice/soundpoint_ip/VoIP_Technical_Bulletins_pu b.html.

Attach a headset to listen to phone audio through a headset, rather than a handset or speakerphone. You attach a headset to the Headset jack on the back of the phone.

1 - 8

Getting Started with Your Phone

The following figure shows how to connect a headset to the Headset jack on the phone.

For information on using a headset to place and answer calls, see

Placing Calls on page 3-6 and Answering Calls on page 3-12. For information

on permanently enabling your phone to use headset mode, see

Enabling Headset Memory Mode on page 2-7.

For information on connecting and using a headset that supports electronic hookswitch, see Using Electronic Hookswitch on page 2-8.

Connecting an Optional USB Flash Drive

For a list of supported USB flash drives, see Technical Bulletin 38084, Supported USB Devices for SoundPoint IP 650/670 and Polycom VVX 1500 Phones, at

http://www.polycom.com/support/voice/soundpoint_ip/VoIP_Technical_Bulletins_pu b.html.

Attach a removable USB flash drive to your phone to do the following:

• Record and play back audio from your phone.

• Display images on your phone’s idle screen.

You attach the USB flash drive to the USB port on the right side of your phone. The USB port is behind a door you flip down.

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User Guide for the Polycom VVX 1500 Phone

The following figure shows how to connect a USB flash drive to the USB port on the phone.

1 - 10

When you attach a USB flash drive to your phone, the message “Storage media

attached” displays. The USB flash drive icon, , displays on the status

bar on the touch screen.

For information on how to record and play back audio, see Recording Calls on page 4-17 and Playing Back Recorded Calls on page 4-23.

For information on how to display the pictures on a USB flash drive on your phone’s idle screen, see Setting Up a Screen Saver on page 2-9 and Displaying

the Pictures that are Stored on Your USB Flash Drive on page 2-14.

Connecting Optional Headphones

Attach headphones to your phone to listen to phone audio or recorded calls.

You attach the headphones to the 3.5mm connector on the side of your phone, located behind a door you flip down. The connector is an unamplified line-out connector only.

Getting Started with Your Phone

The following figure shows the 3.5mm connector on the side of your phone.

When you attach headphones to your phone, the message “Auxiliary output

active” displays. The headphone icon, , displays on the status bar on

the touch screen. When you remove the headphones, the message “Auxiliary output inactive” displays.

Connecting an Optional Computer

You can connect a computer to your phone. You may want to connect a computer, for example, if you only have one LAN port and you want to connect your computer to the network through the phone.

To connect a computer to the phone, you need the optional Computer Cable and a ferrite clamp (included in the phone package). Attach the ferrite clamp to the Computer Cable before you attach the cable to your phone (see

Attaching Ferrite Clamps on page 1-5).

You attach a computer to the PC connector on the back of the phone.

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User Guide for the Polycom VVX 1500 Phone

The following figure shows how to connect a computer to the PC connector on the phone.

Adjusting the Screen

1 - 12

Lift the screen and push it back to an angle that is comfortable for you.

Adjusting the Camera

Getting Started with Your Phone

To transmit video, make sure you slide open the privacy shutter.

The following figure shows the privacy shutter centered above the touch screen. Open the privacy shutter using the privacy shutter adjuster (located along the top edge, above the camera).

You can adjust the angle of the camera by rolling the camera barrel located directly behind the camera lens.

The following figure shows how to adjust the camera up or down.

For information on adjusting your camera to achieve the best settings, see

Updating Camera Settings on page 2-32 and Obtaining the Best Performance from Video Calls and Conferences on page 1-31.

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User Guide for the Polycom VVX 1500 Phone

Registering the Phone

Generally, your phone will be deployed with multiple other phones. In this case, your system administrator will configure the phone parameters beforehand, so that after you set up your phone, the phone will be registered and ready to use.

If your phone is not part of a large phone deployment, your phone may not be registered after you set it up. Before you use your phone, you or your system administrator will have to register it.

For detailed information on how to register your phone after you install it, see Quick Tip 44011, Registering Standalone Polycom SoundPoint IP/SoundStation IP and Polycom VVX 1500 Phones, available at

http://www.polycom.com/support/voice/soundpoint_ip/VoIP_Technical _Bulletins_pub.html

Features of Your Phone

The following figure shows the phone’s primary hardware features.

1 - 14

Getting Started with Your Phone

Feature Description

1 Handset and cord Provides audio output for calls that

use the handset.

2 Speakerphone Provides ringer and hands-free

(speakerphone) audio output. To use the speakerphone, see Placing Calls on page 3-6, Answering Calls on page 3-12, and Ending Calls on page

3-15.

3 Headphone connector Allows you to connect headphones to

the phone.

4 USB connector Allows you to connect a USB flash

drive to display pictures on your phone, and to record and play back calls.

5 LED indicator The LED flashes red to indicate the

following:

• The software is booting

• A message is waiting. For more

information, see Accessing Voice

and Video Mail on page 3-42 and Reading and Managing Instant Messages on page 4-2.

• The phone is in power-saving mode (slow-flashing red). For more information, see Updating

Power Saving Settings on page 2-34.

6 Privacy Shutter Adjuster Opens and closes the privacy shutter.

For more information, see Adjusting

the Camera on page 1-13.

7 Camera Provides near-site video. For more

information, see Adjusting the

Camera on page 1-13.

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User Guide for the Polycom VVX 1500 Phone

The following figure shows the keys on the phone console.

Feature Description

1 Arrow Keys Allow you to:

• Scroll through displayed information.

• Enable and disable fields.

• Return to the previous menu (Left arrow key only).

• Scroll through active and inactive

calls.

2 Select Key Selects an item in a list.

3 Delete Key Deletes displayed data.

4 Volume Keys

Adjusts the volume of the handset, headset, speaker, and ringer. See

Adjusting the Volume on page 2-41.

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Getting Started with Your Phone

Feature Description

5 Mute key Mutes audio transmission locally

during calls and conferences. The button glows red when activated. See

Muting the Microphone on page 2-40.

6 Video Key Controls the size, position, and

transmission of video images. See

Handling Video Calls on page 3-3.

7 Redial Key Dials the most recently dialed party.

See Redialing Numbers on page

3-15.

8 Transfer Key Transfers the current call to another

party. See Transferring Calls on page

3-25.

9 Conference Key Allows connection with another party

for a conference. See Hosting

Conference Calls on page 3-18.

10 Hold Key Holds an active call or resumes a

held call. See Placing Calls on Hold on page 3-16.

11 DND Key Cancels ringing and directs incoming

calls to your voice/video mail (if supported). The button glows red when activated. See Enabling Do Not

Disturb on page 3-33.

12 Headset Key Allows you to place and receive calls

through an optionally connected headset. The button glows green when headset mode is selected. See

Placing Calls on page 3-6, Answering Calls on page 3-12, and Ending Calls

on page 3-15.

13 Speakerphone Key Allows for hands-free communication

during calls. The button glows green when speakerphone mode is selected. See Placing Calls on page

3-6, Answering Calls on page 3-12,

and Ending Calls on page 3-15.

14 App Key Allows you to access special

applications using the Launch Pad. For more information, see Using the

Launch Pad on page 4-30.

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User Guide for the Polycom VVX 1500 Phone

15 Menu Key Allows you to access local (your

16 Dir Key Allows you to access local directories

17 Msg Key Allows you to access and manage

18 Dialpad Keys Provide the 10 digits, alphabetic

Feature Description

phone) and global (your organization) features.

and call lists. See Managing Contacts on page 2-44 and Using Call Lists on page 2-41.

instant, voice, and video messages. See Accessing Voice and Video Mail on page 3-42 and Using Instant

Messaging on page 4-1.

characters, and special characters available in context-sensitive applications.

Before You Use Your Desktop Phone

Note

1 - 18

Since you can customize your phone in many different ways, and your system administrator can enable and disable certain features, the user interface that displays on your phone may differ from the figures that appear in this guide.

Before you use your phone, you need to understand the touch screen layout, which icons display on the touch screen, how to navigate menus and fields, and how to enter data. You also need to know how to obtain the best performance when you conduct video calls and conferences. This section describes the following:

• Touch Screen Components on page 1-19

• Phone Icons on page 1-22

• Navigating Menus, Lists, and Fields on page 1-24

• Entering Data and Editing Fields on page 1-27

• Obtaining the Best Performance from Video Calls and Conferences on

page 1-31

Touch Screen Components

The following figure shows what displays on the touch screen.

Getting Started with Your Phone

Feature Description

1 Status bar The following icons can display:

—Messages waiting

—Missed calls

—Do Not Disturb enabled

—USB flash drive attached

and idle

—USB flash drive attached

and busy

—Headphones attached

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User Guide for the Polycom VVX 1500 Phone

2 Active call window Displays the active call. During a video

3 Inactive call group Displays calls on hold, as well as

4 Soft keys Keys on the touch screen you can tap

5 Main Menu key Opens the Main Menu.

Feature Description

call, the active call window can display the near site or the far site.

incoming calls that are not immediately answered.

to access phone functions. The keys are automatically labeled to identify their context-sensitive functions.

6 Line Keys and

Speed Dial Keys

See Line Key in this table.

See Speed Dial Keys in this table.

7 Speed Dial Keys Use these keys to activate up to five

speed dials that can be assigned to your phone. Use a Speed Dial Key to quickly dial a contact.

Speed Dial Keys display .

For more information on Speed Dial Keys, see Placing Calls Using Speed

Dial on page 3-10 and Managing Speed Dial Keys on page 3-38.

8 Line Key status indicator A Line Key can have one of the

following status indicators:

• Solid green—A dial-tone is available, dialing is in progress, or a call is active.

• Flashing green—An incoming call.

• Solid red—A remote shared line is

active, or the buddy associated with the Speed Dial Key has a status that is either Offline or Do Not Disturb.

• Flashing red—A call (one or more) is on hold (on a private or shared line), or the buddy associated with the Speed Dial Key has a status that is Busy, Be Right Back, Away, or Out to Lunch.

1 - 20

Getting Started with Your Phone

Feature Description

9 Line Key Use these keys to activate up to six

lines that can be assigned to your phone.

When the phone is idle, Line Keys display one of the following:

• —for registered, private

lines.

• —for registered, shared

lines.

• —for unregistered lines

• —for lines that have the

Always call forwarding type

enabled.

• —for lines that have Do Not

Disturb enabled.

Line keys are either blue or green:

• Green—Indicates that the Line Key has an active call or an incoming call. A green Line Key is associated with the calls that currently display on the touch screen (active or inactive).

• Blue—Indicates that the Line Key doesn’t have an active call, or has an incoming call that has been minimized and placed in the inactive call group. The calls associated with a blue Line Key don’t currently display on the touch screen.

For more information on lines and Line Keys, see System

Customizations on page 2-64. For

information on icons that display when your phone has a call, see Phone

Icons, below.

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User Guide for the Polycom VVX 1500 Phone

Feature Description

Phone Icons

Note

10 Picture-in-Picture window

(PIP)

The small window in the corner of the touch screen that displays video. By default, the PIP displays the near site.

You can toggle the PIP to display the near site or the far site. For more information, see Handling Video Calls on page 3-3.

The following table describes the icons that display on the touch screen.

Call counters only display when the icon appears next to the Line Key.

Icon Description

Buddy Status (Online)

Busy Lamp Field (BLF) indicator (line is idle)

Buddy Status (Busy, Do Not Disturb)

Buddy Status (Be Right Back, Away, Out to Lunch)

Buddy Status (Offline)

Busy Lamp Field (BLF) indicator (line is busy)

Call (audio-only)

Call with Polycom HD Voice

Call (video)

Call (video) with Polycom HD Voice

1 - 22

Icon Description

Call on hold (private line)

Call on hold (shared line)

Call without Polycom HD Voice (private line)

Call (shared line)

Conference call

Conference call (secure)

Getting Started with Your Phone

Do Not Disturb enabled

Forward (Always)

Headphones attached

Line (registered, private)

Line (registered, shared)

Line (unregistered)

Message indicators

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User Guide for the Polycom VVX 1500 Phone

Icon Description

Missed calls indicator

Mute applied

Speed Dial Key

USB flash drive attached and idle

USB flash drive attached and busy (recording, playing back, or paused)

Video stopped

Video stopped and audio muted

Navigating Menus, Lists, and Fields

To navigate menus, lists, and fields, you can:

• Tap the soft keys on the touch screen

• Tap the menu items or fields on the touch screen

• Press the keys on the phone console

To operate your phone, follow these tips:

Note

After 20 seconds of inactivity, the menu system automatically exits to the idle screen unless an edit session is in progress.

1 - 24

Getting Started with Your Phone

If you want to ... Then do this ...

Enter the Main Menu

Tap or press .

Return to the idle screen

Tap or press .

Return to the previous menu Tap the Back soft key or press the Left arrow key.

Scroll through menu items

Tap or , or press an arrow key.

Scroll through lists or fields To scroll item by item, do one of the following:

• Tap or .

• Press the Up or Down arrow key

To Page Down or Page Up (when lists appear on more than one page), do one of the following :

• Tap or .

• Press the * key (to Page Up) or the # key (to Page Down).

Select a menu item Do one of the following:

• Tap the menu item.

• Use an arrow key to scroll to the menu item, and then tap the Select soft key.

• Press the dialpad key that corresponds to the

item in a numbered menu list.

For example, if an item has a number next to it, press the corresponding number on the dialpad.

Select a field Do one of the following:

• Tap the field.

• Scroll to the field using the Up or Down arrow

key.

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User Guide for the Polycom VVX 1500 Phone

If you want to ... Then do this ...

Select a soft key Tap the soft key.

View additional soft keys Tap the More soft key.

Enable or disable fields Do one of the following:

• Tap the field name, and then tap the field’s highlighted box. From the drop-down list, tap

Enabled or Disabled.

• Scroll to a field using the Up or Down arrow

key, and then use the Right or Left arrow key to toggle between Enabled or Disabled.

1 - 26

Entering Data and Editing Fields

You can enter data and edit fields in these two ways:

• Using a “keyboard” that displays on the touch screen.

• Using the dialpad keys on the phone console.

Using the “Keyboard” on the Touch Screen

You can use the phone’s “keyboard” to quickly update field information.

To use the “keyboard” on the touch screen to enter or edit data:

1. To update a field, tap the field.

The keyboard icon, , displays next to the screen title.

The following screen shows the keyboard icon next to the screen title.

Getting Started with Your Phone

2. Tap .

The “keyboard” displays on the touch screen.

1 - 27

User Guide for the Polycom VVX 1500 Phone

The following figure shows the keyboard that displays on the touch screen when you update a directory entry.

3. Enter the information. Do the following:

If you want to... Then do this...

Enter uppercase (A) characters, lowercase (a) characters, or a combination of uppercase and lowercase characters.

1. If a keyboard with characters

2. Tap t he abc, ABC, 123, or Abc

3. Using the keyboard on the touch

You can also tap or

characters in uppercase mode or lowercase mode.

does not display, tap

(on the keyboard).

soft keys to toggle between lowercase, uppercase, numerical, and titlecase modes.

screen, tap the letter(s) you want.

to toggle between entering

1 - 28

Getting Started with Your Phone

If you want to... Then do this...

Enter numbers 1. If a keyboard with numbers does

not display, tap .

2. Using the keyboard on the touch screen, tap the number(s) you want.

You can also tap the abc, ABC, 123, or Abc soft keys to toggle between lowercase, uppercase, numerical, and titlecase modes.

Enter special characters 1. If a keyboard with special

characters does not display, tap

2. Using the keyboard on the touch screen, tap the special character(s) you want.

Enter text in a special language 1. Ta p t he Latin, Katakana,

Unicode, Cyrillic or ASCII soft key to select the language you want. The touch screen’s keyboard changes to display the special language you chose.

2. Using the keyboard on the touch screen, tap the character(s) you want.

Delete data you entered

Tap .

Delete an entire field of data Double-tap the field of data, so that

the data is highlighted. Then, tap

4. To confirm the updates, tap .

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User Guide for the Polycom VVX 1500 Phone

Using the Dialpad Keys on the Phone Console

You can use the keys on your phone console to update field information.

To use the dialpad keys to enter or edit data:

1. Tap a field to select it.

2. Enter the information. Do the following:

If you want to... Then do this...

Enter only numbers (1), uppercase (A) characters, lowercase (a) characters, or titlecase (Abc) characters.

Enter special characters 1. Tap the ABC, Abc, or 123 soft key so

1. Tap the abc to toggle between and select uppercase (ABC soft key), numerical (123 soft key), titlecase (Abc soft key), and lowercase (abc soft key) modes. The mode you select displays in the screen title.

2. Press a dialpad key one or more times to enter the characters or number that display on the dialpad key.

For example:

If you’re in ABC mode:

To enter “A,” press 2. To enter “B,” press 22. To enter “C,” press 222. To enter “2,” press

2222.

If you’re in 123 mode:

To enter “2,” press 2.

that you’re in either ABC, Abc, or abc mode. (You can’t access special characters when you’re in 123 mode.) The mode you select displays in the screen title.

2. Press the 1, *, and 0 keys on the dialpad one or more times.

soft key one or more times

1 - 30

Enter text in a special language 1. Tap the Latin, Katakana, Unicode,

Cyrillic or ASCII soft key to select the

language you want

2. Press a dialpad key one or more times to enter the character you want.

Delete text you entered Use the Right or Left arrow key to position

the cursor to the right of the text you want to

delete, and then press .

3. Tap the Save soft key.

Getting Started with Your Phone

Obtaining the Best Performance from Video Calls and Conferences

Use these tips when you host a video call or conference:

• Check the near-site video to make sure it is clear, bright, and sharp. For information on adjusting camera settings, see Updating Camera Settings on page 2-32.

• Use the handset or a headset if you are in an open environment.

• Be aware of latency when speaking.

• Avoid bright lights or windows behind you (backlight). If the camera faces

a window or bright lights, you may have to adjust the camera settings. To adjust camera settings, see Updating Camera Settings on page 2-32.

• Avoid wearing bright colors, all-light or all-dark clothing, or “busy” patterns (such as small checks or narrow stripes). Light pastels and muted colors look the best on the screen.

• Mute the microphone if you have to cough, move, or shuffle papers, etc.

• In a conference call, mute your microphone when you are not speaking,

especially in noisy environments.

• Avoid tapping the microphone or rustling papers near the microphone.

• Make sure that you can see and hear the far-site participants.

• Speak in your normal voice without shouting. Use natural gestures when

you speak.

Cleaning the Touch Screen

Periodically, you may need to clean the touch screen. Fingerprints tend to show up more on a color display.

Before you clean the touch screen, disable the screen so you do not activate phone features while you wipe the glass. While the touch screen is disabled, all soft keys are disabled. You can enable the touch screen again by pressing any key on the phone console.

To answer a call while the touch screen is disabled, pick up the handset. Or, to

use the speakerphone or your headset, press or , and then

tap the Answer soft key.

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User Guide for the Polycom VVX 1500 Phone

To clean the touch screen:

1. Tap > Settings > Basic > Screen Clean.

The screen is disabled. The message “Touch screen is disabled. Press any key to exit” displays.

2. Wipe the glass with a clean, lint-free cloth.

3. To enable the touch screen again, press any key on the phone console.

1 - 32

Customizing Your Phone

You can customize your Polycom VVX 1500 phone by adjusting certain settings, such as how the time and date display and the ring type you use for incoming calls. You can also customize your phone’s directory, specify how to handle calls from contacts, change the background image that displays, or enable a screen saver.

This chapter provides basic operating instructions for customizing your phone. The topics include:

• Configuring Basic Settings on page 2-2

• Muting the Microphone on page 2-40

• Adjusting the Volume on page 2-41

• Using Call Lists on page 2-41

• Managing Contacts on page 2-44

• Managing Incoming Calls on page 2-60

• System Customizations on page 2-64

Some customizations of your phone are performed by your system administrator. These include:

• Supporting Multiple Lines on page 2-64

• Supporting Multiple Line Keys Per Line on page 2-67

• Supporting Shared Lines on page 2-68

To read about the phone’s basic features, see Using the Basic Features of Your

Phone on page 3-1. To read about the phone’s advanced features, see Using the Advanced Features of Your Phone on page 4-1.

If you require additional information or assistance with your new phone, contact your system administrator.

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User Guide for the Polycom VVX 1500 Phone

Configuring Basic Settings

This section outlines the basic settings you can configure through the Main Menu. The topics include:

• Changing the Language on page 2-23

• Changing the Appearance of Time and Date on page 2-3

• Enabling Headset Memory Mode on page 2-7

• Using Electronic Hookswitch on page 2-8

• Updating the Background Picture on page 2-8

• Setting Up a Screen Saver on page 2-9

• Stopping and Disabling a Screen Saver on page 2-13

• Displaying the Pictures that are Stored on Your USB Flash Drive on page

2-14

• Setting a Picture on Your USB Flash Drive as the Background Picture on

Your Phone on page 2-16

• Changing the Backlight Intensity on page 2-17

• Updating the Ring Tone on page 2-20

• Disabling and Stopping Video on page 2-23

• Updating Video Settings on page 2-24

• Updating Power Saving Settings on page 2-34

2 - 2

Changing the Language

Your phone supports several languages.

To change the language:

1. Tap > Settings > Basic > Preferences > Language.

Customizing Your Phone

The Language screen displays.

2. Tap the language you want, and then tap the Select soft key.

The text on the screen changes to the language that you selected.

3. Tap to return to the idle screen.

Changing the Appearance of Time and Date

The time and date appear on the graphic display of the phone. If the phone cannot obtain a time and date, the display will flash. Contact your system administrator if either the time or date is incorrect.

You can select from various formats for the time and date display, including whether the time or date displays first (clock order). You can also turn the time and date display off, so it doesn’t display on the screen. Select and set options that are right for you.

2 - 3

User Guide for the Polycom VVX 1500 Phone

The following figure shows the default format for the date and time display.

To update the time and date display:

1. Tap > Settings > Basic > Preferences > Time & Date.

The Time & Date screen displays.

2 - 4

2. Do one of the following:

— To change the date format, tap Clock Date.

— To change the time format, tap Clock Time.

The Clock Date screen or the Clock Time screen displays.

Customizing Your Phone

2 - 5

User Guide for the Polycom VVX 1500 Phone

3. Tap the format you want, and then tap the Select soft key.

4. Tap to return to the idle screen.

To change the order of the time and date display:

1. Tap > Settings > Basic > Preferences > Time & Date >

Clock Order.

The Clock Order screen displays.

2 - 6

2. Tap the clock order you want, and then tap the Select soft key.

The default setting is date before time.

3. Tap to return to the idle screen.

To enable or disable the time and date display:

1. Tap > Settings > Basic > Preferences > Time & Date.

2. From the Time & Date screen, do one of the following:

— To disable the time and date display, tap Disable.

— To enable the time and date display, tap Enable.

3. Tap to return to the idle screen.

Enabling Headset Memory Mode

For a list of supported headsets, see Technical Bulletin 37477, SoundPoint IP Family and Polycom VVX 1500 Headset Compatibility List, at

http://www.polycom.com/support/voice/soundpoint_ip/VoIP_Technical_Bulletins_pu b.html.

This feature is useful for permanent or full-time headset users. You can set up your phone so that all incoming and outgoing calls use your headset. At any time, you can switch to handset or speakerphone mode.

To use Headset Memory Mode, you must enable, and then activate, Headset Memory Mode. If you switch to handset or speakerphone mode, you deactivate Headset Memory Mode. To switch back to Headset Memory Mode, you must activate it again.

To enable Headset Memory Mode:

1. Tap > Settings > Basic > Preferences > Headset >

Headset Memory.

Customizing Your Phone

The Headset Memory Mode screen displays.

2. Tap Enabled, and then tap the Select soft key.

3. To activate Headset Memory Mode, press twice.

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User Guide for the Polycom VVX 1500 Phone

All calls will now go to your headset. If you tap the Line Key with the flashing green status indicator or the Answer soft key to receive a call, the call will connect to your headset automatically.

If you switch to the speakerphone or the handset, you deactivate Headset Memory Mode (calls no longer automatically go to your headset, unless you choose this mode). To have calls go to your headset again, activate

Headset Memory Mode (press twice).

Using Electronic Hookswitch

For information on supported headsets to provide electronic hookswitch features to place, answer, and end calls, see Technical Bulletin 37477, SoundPoint IP Family and Polycom VVX 1500 Headset Compatibility List, at

http://www.polycom.com/support/voice/soundpoint_ip/VoIP_Technical_Bulletins_pu b.html.

If you use a headset that supports electronic hookswitch, you can place, answer, and end calls by pressing the hookswitch button on your headset.

For detailed information about how to use electronic hookswitch, see Technical Bulletin 35150, Using an Electronic Hookswitch with SoundPoint IP and Polycom VVX 1500 Phones, at

http://www.polycom.com/support/voice/soundpoint_ip/VoIP_Technical _Bulletins_pub.html.

Updating the Background Picture

Note

Updating the background picture is an optional feature and may not be supported on your particular system. For more information, see your system administrator.

You can change the background picture that displays on your phone. By default, your screen displays a blue-patterned background that is named “Default.”

Your system administrator sets up the background images for your phone. If no background images are set up, only the blue-patterned background (“Default”) is available. If you want, you can set up a picture of your own as the background image. For more information, see Setting a Picture on Your

USB Flash Drive as the Background Picture on Your Phone on page 2-16.

2 - 8

Customizing Your Phone

To update the background picture:

1. Tap > Settings > Basic > Preferences > Backgrounds.

The Backgrounds screen displays.

The following figure shows a sample Backgrounds screen. (Your screen will have the Default option, as well as other options that your system administrator may have added to your phone. If you set an image on your USB flash drive as your background image, the image will display in the list as “Local File.”)

2. Tap the background image you want, and then tap the Select soft key.

3. Tap to return to the idle screen.

Setting Up a Screen Saver

Note

Adding a screen saver to your phone is an optional feature and may not be supported on your system. For more information, see your system administrator.

You may want to view your pictures like a slide show (or just view one picture) without setting up a screen saver that automatically starts each time your phone is idle a certain amount of time. This is the Picture Frame feature. For more information, see Displaying the Pictures that are Stored on Your USB Flash Drive on page 2-14.

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User Guide for the Polycom VVX 1500 Phone

Note

When you view Launch Pad applications (either from Launch Pad or from the idle screen), your phone is considered idle, and a screen saver (if set up) will still display. For more information on Launch Pad and viewing applications, see

Using the Launch Pad on page 4-30.

You can set up a screen saver to display the pictures stored on a USB flash drive. The screen saver will automatically start each time your phone is idle a certain amount of time. You can stop the screen saver at any time and return to the idle screen by tapping the touch screen. If your phone is idle again (for a specified period of time), the screen saver will start again.

To set up a screen saver of your pictures, you need to set up certain screen saver settings, place your pictures on a USB flash drive, and attach the USB flash drive to the phone. Your phone can only display the screen saver when the USB flash drive is attached to your phone.

For a list of supported USB flash drives, see Technical Bulletin 38084,

Supported USB Devices for SoundPoint IP 650/670 and Polycom VVX 1500 Phones, at

http://www.polycom.com/support/voice/soundpoint_ip/VoIP_Technical_Bulletins_pu b.html.

For information on stopping and disabling a screen saver, see Stopping and

Disabling a Screen Saver on page 2-13.

2 - 10

Note

To set up a screen saver of your pictures:

1. Place one or more pictures on a USB flash drive, either in the root

directory or in a folder.

The pictures must have the following file type and size:

File type: BMP, JPEG, or PNG

Maximum size: 9999 x 9999 pixels

The phone will not display images that have a progressive JPEG, .JPE, or .JFIF format.

2. Attach the USB flash drive to your phone (see Connecting an Optional

USB Flash Drive on page 1-9).

The USB icon, , displays on the status bar on the touch screen.

Customizing Your Phone

3. Tap > Settings > Basic > Preferences > Picture Frame.

The Picture Frame screen displays.

4. Specify the folder in which you stored your images on the USB flash drive, and the length of time you want each image to display:

— In the Folder field, enter the name of the folder in which you placed

your images on the USB flash drive.

If you did not place the pictures in a folder (that is, you placed your pictures in the root directory), do not enter a folder name.

— Tap the Time Per Image field, and then enter the number of seconds

you want each picture to display.

You can enter a minimum of 3 seconds and a maximum of 300 seconds. The default is 5 seconds.

5. Tap the Save soft key.

If the message “No pictures found” displays after you tap the Save soft key, there are no pictures in the folder you specified, or in the root directory (if you did not enter a folder name). Go back and make sure the information you entered is correct.

6. Tap to return to the idle screen.

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User Guide for the Polycom VVX 1500 Phone

7. From the idle screen, tap > Settings > Basic > Preferences >

Screen Saver.

The Screen Saver screen displays.

8. Do the following:

— Tap the Screen Saver field’s highlighted box. From the drop-down

list, tap Enabled to enable a screen saver.

— Tap the Wait Time field, and then enter the number of minutes the

phone should wait after no activity before displaying the screen saver.

You can enter a minimum of 1 minute and a maximum of 9999 minutes. The default is 15 minutes.

9. Tap the Save soft key.

10. Tap to return to the idle screen.

After the number of minutes you specified in the Wait Time field, your phone will display the screen saver.

You can stop the screen saver at any time by tapping the touch screen (but the screen saver will re-start if your phone is idle again.)

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Stopping and Disabling a Screen Saver

You can stop a screen saver at any time, and display the idle screen, by tapping the touch screen. After your phone is idle for the specified period of time, the screen saver will start again.

You can disable a screen saver (prevent it from starting, even if your phone has been idle for the specified period of time) by doing the following:

• Removing the USB flash drive.

The screen saver will not display until you attach the USB flash drive again (and your phone has been idle for the period of time you specified).

• Disabling the Screen Saver setting. When you disable the setting, the screen saver will not display, even though the USB flash drive is still attached.

To disable the Screen Saver setting:

1. Tap > Settings > Basic > Preferences > Screen Saver.

The Screen Saver screen displays.

Customizing Your Phone

2. Tap the Screen Saver field’s highlighted box. From the drop-down list, tap Disabled to disable the screen saver.

3. Tap the Save soft key.

4. Tap to return to the idle screen.

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User Guide for the Polycom VVX 1500 Phone

Displaying the Pictures that are Stored on Your USB Flash Drive

You can view the pictures that are stored on your USB flash drive at any time, without setting up a screen saver that automatically starts each time your phone is idle a certain amount of time. This is called the Picture Frame feature. You can display your pictures as thumbnails, one-by-one (like a slide show), or display just one picture. When you decide to stop viewing your pictures, the idle screen displays, and your pictures will not display again until you choose to display them (unless a screen saver is set up, or you enable a screen saver).

Before you can display your pictures, confirm the following:

• Your pictures are on the USB flash drive, and the USB flash drive is attached to your phone.

• You have specified the folder the pictures are in on your USB flash drive.

For information on how to place pictures on a USB flash drive, connect the USB flash drive to your phone, and specify a folder, see Setting Up a Screen Saver on page 2-9 .

To display the pictures on your USB flash drive:

1. Do one of the following:

— From the idle screen, tap > Picture Frame.

— Tap > Features > Removable Storage Media >

Picture Frame.

— Press , and then tap the Picture Frame icon.

Your pictures will display one-by-one (like a slide show). Six keys display beneath your pictures.

The following figure shows a picture that is stored on a USB flash drive, and the six keys that display so you can display the pictures on your USB flash drive as thumbnails, one-by-one, or one picture only.

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Customizing Your Phone

The sixth key, , allows you to set the picture as the background

image for your phone (see Setting a Picture on Your USB Flash Drive as the

Background Picture on Your Phone on page 2-16).

Note

— To view thumbnails of your pictures, tap .

— To go to the previous picture, tap .

— To go to the next picture, tap .

— To pause and display the current picture only, tap . To display

the pictures one-by-one again, tap .

— To stop displaying the pictures and return to the idle screen, tap .

The pictures will not display again until you access the Picture Frame feature again (unless you have a screen saver set up, or you enable one).

— To set the picture that currently displays as the background picture for

your phone, tap .

To remove the six keys from the touch screen, tap the touch screen. To display the six keys again, tap the touch screen again.

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User Guide for the Polycom VVX 1500 Phone

Setting a Picture on Your USB Flash Drive as the Background Picture on Your Phone

You can set a picture that is stored on your USB flash drive as the background picture on your phone. When you set one of your pictures as the background picture, the picture will display as “Local File” in the Backgrounds list (see

Updating the Background Picture on page 2-8).

Before you can set a picture on your USB flash drive as the background picture, confirm the following:

• The picture is on the USB flash drive, and the USB flash drive is attached to your phone.

• You have specified the folder the picture is in on your USB flash drive.

For more information on placing a picture on your USB flash drive, connecting the USB flash drive to your phone, and specifying a folder, see Setting Up a

Screen Saver on page 2-9 .

To set a picture on your USB flash drive as the background picture on your phone:

1. Do one of the following:

— From the idle screen, tap > Picture Frame.

— Tap > Features > Removable Storage Media >

Picture Frame.

— Press , and then tap the Picture Frame icon.

Your pictures will display, one-by-one.

2. To set a picture as the background picture for your phone, wait for the

picture to display, and then tap . Or, press or to display

the picture, and then tap .

To re-set the default background image, see Updating the Background Picture on page 2-8, but select Default for the background image.

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Changing the Backlight Intensity

Backlight intensity on the phone has three components:

• Backlight On

• Backlight Idle

• Maximum Intensity

You can modify the Backlight On intensity and the Backlight Idle intensity separately. You can select high, medium, low, and off levels for both.

When you modify the Maximum Intensity, you modify the entire backlight intensity scale. For example, if you decrease the Maximum Intensity, the low, medium, and high levels for both Backlight On and Backlight Idle intensities decrease.

The Backlight On intensity applies to following events:

• Any key press

• Incoming calls

• Ending a call, holding a call, resuming a call by the other party

Customizing Your Phone

• A voice message received

If you do not press any keys on the phone, after 20 seconds of the backlight turning on, the backlight dims (or changes) to medium in the following cases:

• A call is in progress

• A call is on hold

• There is an incoming call (ringing)

• There is an outgoing call (ringing back)

• Any menu shows on the display

In all other cases, the Backlight Idle intensity applies.

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User Guide for the Polycom VVX 1500 Phone

To modify the backlight intensity:

1. Tap > Settings > Basic > Backlight Intensity.

2. Tap Backlight On Intensity.

The Backlight On Intensity screen displays.

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3. Tap the intensity you want, tap the Select soft key, and then tap the Save soft key.

The default level is High.

4. Tap Backlight Idle Intensity.

The Backlight Idle Intensity screen displays.

Customizing Your Phone

5. Tap the intensity you want, tap the Select soft key, and then tap the Save soft key.

The default level is Low.

6. Tap Maximum Intensity.

The Maximum Intensity screen displays.

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User Guide for the Polycom VVX 1500 Phone

7. Tap the Up or Down soft keys to increase or decrease the backlight intensity.

8. Tap the Ok soft key.

9. Tap to return to the idle screen.

Updating the Ring Tone

You can select from many different ring types to distinguish lines or to distinguish your phone from your neighbor’s phone. You can also set distinctive incoming ring tones for contacts in your local directory so you can identify callers when your phone rings.

Selecting a Ring Tone for Your Phone

You can choose a distinctive ring tone for your phone to identify if when it rings. Or, you can choose distinctive ring tones for different lines on your phone.

To select a ring tone for your phone or a specific line:

1. Tap > Settings > Basic > Ring Type.

The Ring Type screen displays.

(If multiple lines are configured on your phone, the Line Select screen displays instead, and you have to select the line to which to apply the ring type. Then, the Ring Type screen displays.)

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Customizing Your Phone

2. Tap the ring type you want, and then tap the Select soft key. To hear the ring type before you change it, tap the Play soft key.

The default ring type is Low Trill.

3. Tap to return to the idle screen.

Note

If you set up your phone with a silent ring, tap the ringing Line Key or the Answer soft key to answer the call. If your handset is off hook, the call is routed to the handset. If your handset is on hook, the call is routed to the speaker.

Setting Ring Tones for Contacts

Your company’s settings may override this feature. For more information, contact your system administrator.

You can set a distinctive ring tone for each contact in your Contact Directory so you can distinguish callers.

To set a distinctive ring tone for a contact:

1. Tap > Features > Contact Directory.

The Directory screen displays.

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User Guide for the Polycom VVX 1500 Phone

2. Tap the contact for whom you want to assign a distinctive ring tone, and then tap the Edit soft key.

The Edit Contact screen displays.

Note

3. Tap the Ring Type field, and then enter a number corresponding to one of the ring types available.

To exit this screen and determine the number associated with a ring type, press the Menu key twice, and then tap Settings > Basic > Ring Type. Each ring type has a number associated with it.

4. Tap the Save soft key.

5. Tap to return to the idle screen.

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Disabling and Stopping Video

You can disable or stop the transmission of near-site video. However, you cannot disable or stop far-site video. If your phone receives far-site video, your phone always displays far-site video.

By default, your phone always transmits near-site video, unless you do the following:

• Stop the transmission of near-site video on a call-by-call basis. During a call, you can choose to start and stop video at any time. For more information, see Handling Video Calls on page 3-3.

• Disable your phone from automatically transmitting near-site video at the start of all calls. (If you disable your phone in this way, you still have the option to start and stop video during the call). For more information, see

Updating Video Settings, below.

If you stop or disable video, will display next to near-site video.

The following figure shows what the touch screen looks like when you stop or disable video.

Customizing Your Phone

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User Guide for the Polycom VVX 1500 Phone

The following figure shows what the touch screen looks like when the far-site stops or disables video.

Note

Your system administrator can configure your phone so that your phone cannot transmit and receive video at all, even on a call-by-call basis.

Updating Video Settings

Video settings allow you to update:

• Video Call Settings—to enable or disable near-site video at the start of all

• Video Screen Mode—to change the way video appears in the window in

• Local Camera View—to view full screen video with or without the PIP,

• Camera Settings—to change the clarity of near-site video, including the

calls, and to choose to display incoming video calls on the full screen or in the window in the center of the touch screen. See Updating Video Call

Settings on page 2-25.

the center of the screen and on the full screen. See Updating the Way Video

Displays in the Window in the Center of the Screen and on the Full Screen

on page 2-28.

and whether the PIP should display next to, or over, the full screen video. See Updating the Way the PIP displays on page 2-29.

brightness, contrast, and sharpness. See Updating Camera Settings on page 2-32.

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Note

When you adjust video settings, the changes will affect the next call.

Customizing Your Phone

Updating Video Call Settings

You can customize video in these ways:

• Disable video so that your phone does not transmit near-site video, for all calls.

• Choose to view all incoming video calls using a full screen layout.

To change the video settings:

1. Tap > Settings > Basic > Video > Video Call Settings.

The Video Call Settings screen displays.

2. Tap, and then adjust, the following video settings:

— Audio Start Video Tx

This setting automatically enables your phone to transmit video at the start of all calls. When disabled, your phone will not automatically

transmit video at the start of all calls, and will display next to

near-site video during video calls.

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User Guide for the Polycom VVX 1500 Phone

The following figure shows what the touch screen looks like during a video call when the setting is disabled.

The following figure shows what the touch screen looks like when the far site has disabled the setting.

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Customizing Your Phone

To enable or disable this setting, tap the Auto Start Video Tx field’s highlighted box. From the drop-down list, tap Enabled or Disabled.

The default setting is Enabled.

Note

If you disable this setting, you can still transmit video on a call-by-call basis. To transmit video curing a specific call, see Handling Video Calls on page 3-3. However, your phone will not automatically transmit video at the start of the next call, unless you enable the setting beforehand.

If you enable or disable this setting, the change will affect the next call, not the current call.

— Auto Video Full Screen

This setting automatically enables your phone to display far-site video on the full screen when you answer a call from a video endpoint. When you disable this setting, far-site video will display in the window in the center of the touch screen.

To enable or disable this setting, tap the field name, and then tap the field’s highlighted box. From the drop-down list, tap Enabled or Disabled.

The following figure shows what displays when you enable your phone to display far-site video on the full screen when you answer a call from a video endpoint. (Depending on the video endpoint, you may or may not see black bars.)

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User Guide for the Polycom VVX 1500 Phone

Updating the Way Video Displays in the Window in the Center of the Screen and on the Full Screen

Adjust the appearance of video images so that the video that displays in the window in the center of the touch screen, and on the full screen, display normal, full, or cropped images.

Note

Depending on the video endpoint, black bars may appear on the top, bottom, or sides of the video image.

To update the way video displays in the window in the center of the screen and on the full screen:

1. Tap > Settings > Basic > Video > Video Screen Mode.

The Video Screen Mode screen displays.

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2. Tap, and then adjust the following settings:

— Video Screen Mode (Window)

Adjusts the video image that displays in the window in the center of the touch screen. You can select these settings:

Normal—The video image is displayed using correct proportions. If necessary, black bars appear on the top, bottom, or sides of the window to maintain the correct aspect ratio.

Full—The video image is stretched to fill the window.

Crop—Black bars do not appear, and the video image is re-sized to

maintain the correct aspect ratio. Any parts of the image that do not fit within the window are cropped.

To select the setting you want, tap the field name, and then tap the field’s highlighted box. From the drop-down list, tap the setting you want.

The default setting is Normal.

— Video Screen Mode (Full Screen)

Adjusts the video image that displays on the full screen. You can select these settings:

Customizing Your Phone

Normal—The video image is displayed using correct proportions. If necessary, black bars appear on the top, bottom, or sides of the touch screen to maintain the correct aspect ratio.

Full—The video image is stretched to fill the touch screen.

Crop—Black bars do not appear, and the video image is re-sized to

maintain the correct aspect ratio. Any parts of the image that do not fit within the touch screen are cropped.

To select the setting you want, tap the field, and then tap the field’s highlighted box. From the drop-down list, tap the setting you want.

The default setting is Normal.

3. Tap the Save soft key.

Updating the Way the PIP displays

You can update the way the PIP displays. For example, when you are in full screen mode (i.e., viewing the far or near site on the full screen), you can disable the PIP so the PIP doesn’t display. When you are in full screen mode, you can also enable the PIP to display next to (“side-by-side” mode), rather than over (“PIP” mode), the full screen video.

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User Guide for the Polycom VVX 1500 Phone

The following figure shows the PIP disabled in full screen mode. (Depending on the video endpoint, you may or may not see black bars.)

The following figure shows the PIP when it displays next to (“side-by-side” mode), rather than over, full screen video.

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Customizing Your Phone

The following figure shows the PIP when it displays over (“PIP” mode), rather than next to, full screen video. (Depending on the video endpoint, you may or may not see black bars.)

To update the way the PIP displays:

1. Tap > Settings > Basic > Video > Local Camera View.

The Local Camera View screen displays.

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User Guide for the Polycom VVX 1500 Phone

2. Tap, and then adjust the following settings:

— Local Camera View (Full Screen)

— Local Camera View Mode (Full Screen)

Enables or disables the PIP from displaying when you view the near or far site on the full screen.

To select the setting you want, tap the field, and then tap the field’s highlighted box. From the drop-down list, tap Enabled or Disabled.

The default setting is Enabled.

Sets whether you want the PIP to display over or next to full screen video.

You can select these settings:

Side-by-Side—Displays the PIP next to (rather than over) the full screen video.

PIP—Displays the PIP over the full screen video.

The default setting is side-by-side.

Note

If you select “PIP,” as well as update the way full screen video displays (by choosing “Full” or “Crop” mode), the full screen video will display on the entire screen (without black sidebars). To choose “Full” or “Crop” mode, see Updating the Way Video

Displays in the Window in the Center of the Screen and on the Full Screen, above.

To select the setting you want, tap the field, and then tap the field’s highlighted box. From the drop-down list, tap Side-by-Side or PIP.

3. Tap the Save soft key.

Updating Camera Settings

You can change the clarity of near-site video, including the brightness, contrast, and sharpness levels of the video image. These settings affect how near-site video displays on your phone and on other phones.

If you place your phone so that the camera faces a bright light source (for example, a bright window), you may need to increase the camera’s brightness, contrast, and sharpness levels so the far site can see you better. To see how you will look to the far site, view the PIP.

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Customizing Your Phone

To change the clarity of near-site video:

1. Tap > Settings > Basic > Video > Camera Settings.

The Camera Settings screen displays.

Note

2. Tap, and then adjust, the following camera settings:

If your camera points to a bright light source, increase the brightness, contrast, and sharpness levels so the near site will be more clear.

— Target Frame Rate—sets how smooth near-site video displays.

Tap the Up or Down soft key to set the rate, and then tap the Save soft key.

You can set a rate between 5 (least smooth) and 30 (most smooth). The default rate is 25.

— Brightness Level—sets how bright near-site video will be.

Tap the Up or Down soft key to set the level, and then tap the Save soft key.

You can set a level between 0 (dimmest) and 6 (brightest). The default level is 3.

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User Guide for the Polycom VVX 1500 Phone

— Saturation Level—sets how much color near-site video displays.

— Contrast Level—sets the difference in brightness between the light

— Sharpness Level—sets the clarity of detail in near-site video.

— Flicker Avoidance—adjusts the flickering (caused by AC power) of

Tap the Up or Down soft key to set the level, and then tap the Save soft key.

You can set a level between 0 (lowest) and 6 (highest). The default level is 3.

and dark areas of near-site video.

Tap the Up or Down soft key to set the level, and then tap the Save soft key.

You can set a level between 0 (no contrast increase) and 4 (noise reduction contrast). The default level is 0.

Tap the Up or Down soft key to set the level, and then tap the Save soft key.

You can set a level between 0 (lowest) and 6 (highest). The default level is 3.

near-site video captured by the camera sensor.

Tap the Select Environment field’s highlighted box. From the drop-down list, tap Auto (to automatically detect flicker), 50 Hz (flicker avoidance for Europe and Asia), or 60 Hz (flicker avoidance for North America). Then, tap the Save soft key.

The default is Auto.

Updating Power Saving Settings

Your phone is set up with a power-saving mode that turns off the touch screen to conserve energy. Your phone enters power-saving mode after it has been idle for a certain period of time and its camera doesn’t detect motion. Your phone will not enter power-saving mode if it detects motion (for example, if you are near the phone), even if the phone has been idle for the period of time you specified.

You can configure the period of time that the phone is idle (“idle timeout”) before the touch screen turns off (if the camera does not detect motion). You can configure different idle timeouts for office hours and off hours (evenings and weekends).

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Customizing Your Phone

During off hours, the touch screen displays “Off Hours Mode” on the status bar.

During power-saving mode, the LED on the top-right of the phone slow-blinks red to indicate that the phone has power and is ready to use, but is in power-saving mode. Your phone will exit power-saving mode if the camera detects motion or a phone event occurs (for example, an incoming call or message).

If a screen saver is enabled on your phone, power-saving mode will still occur. For example, if a screen saver is set up to display after the phone is idle for five minutes, and power-saving mode is set up to turn off the touch screen after the phone is idle for 15 minutes, the touch screen will turn off 10 minutes after the screen saver starts (if the camera doesn’t detect motion).

The power-saving settings you can update are:

• Office Hours—When you start work and how long you are in the office each day.

• Timeouts—The period of time the phone should be idle before the touch screen turns off.

• User Detection—The sensitivity of the camera to detect motion so that the phone can enter power-saving mode (if it doesn’t detect motion) or exit power-saving mode and display the idle screen (if it detects motion).

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User Guide for the Polycom VVX 1500 Phone

Updating Office Hours

Update your office hours so the phone will know when you are in the office. Your office hours determine when the phone applies certain timeouts and when the camera should be most sensitive at detecting your presence. When you update your office hours, you specify when you start, and how long you work each day (Monday to Friday).

To update your office hours:

1. Tap > Settings > Basic > Power Saving > Office Hours >

Start Hour.

The Start Hour screen displays.

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2. Tap the day(s) of the week you want to update, and then enter your start time(s).

Enter a start time using the 24-hour clock. You can enter a start time from 0 to 23. The default start time is 8.

3. Tap the Save soft key.

4. Tap Duration.

The Duration screen displays.

Customizing Your Phone

Note

5. Tap the day(s) of the week you want to update, and then enter the number of hours you work for a particular day.

You can enter a duration of 0 to 12 hours per day. The default duration is 10 hours per day (for Monday to Friday) and 0 hours per day (for Saturday and Sunday).

6. Tap the Save soft key.

Updating Timeouts

You can update the period of time the phone will be idle before the touch screen turns off (if the camera doesn’t detect motion). You can specify different timeouts for office hours (Office Hours Idle Timeout) and non-office hours (Off Hours Idle Timeout). By default, the Office Hours Idle Timeout is much longer than the Off Hours Idle Timeout.

You can also specify a separate timeout period that applies after you press a key or soft key on the phone (User Input Idle Timeout). You may choose to set a higher User Input Idle Timeout (than the Office Hours and Off Hours Idle Timeouts) so that when you are actively using the phone, power-saving mode won’t initiate as often.

If you press a key or tap a soft key (user input) on your phone, the idle timeout period that applies (User Input Idle Timeout or Office Hours/Off Hours Idle Timeout) will be the timeout with the highest value.

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User Guide for the Polycom VVX 1500 Phone

To update timeouts:

1. Tap > Settings > Basic > Power Saving > Timeouts.

The Timeouts screen displays.

2. For the Office Hours Idle Timeout field, enter the number of minutes the phone should wait after being idle (during office hours) before starting power-saving mode.

You can enter a number between 1 minute and 600 minutes. The default is 10 minutes.

3. Tap Off Hours Idle Timeout, and then enter the number of minutes the phone should wait after being idle (during off-hours) before starting power-saving mode.

You can enter a number between 1 minute and 10 minutes. The default is 1 minute.

4. Tap User Input Idle Timeout, and then enter the number of minutes the phone should wait after being idle after a key press (during office hours or off-hours) before starting power-saving mode.

You can enter a number between 1 minute and 10 minutes. The default is 10 minutes.

5. Tap the Save soft key.

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Customizing Your Phone

Updating User Detection Settings

You can specify how sensitive the camera should be at detecting motion. If the camera detects motion (for example, if you are near the phone), your phone will not initiate power-saving mode, even if an idle timeout has been reached.

If the camera detects motion, power-saving mode will terminate and the idle screen will display. If the camera sensitivity is high (five or higher), the phone will display the idle screen when you are near the phone. If the camera sensitivity is low (between one and four), you will have to wave your hand at the camera for the idle screen to display. By default, camera sensitivity is set higher during office hours. If you want, you can disable the user detection feature altogether.

Note

The camera will detect any source of motion in front of it, not just a person or people nearby. For example, the camera will detect flying objects or rapidly-changing light conditions. Therefore, even if you are away from the phone, your phone may detect other sources of motion, and won’t initiate power-saving mode.

In addition, since your phone’s camera detects motion, if you close the camera shutter, point the camera at the ceiling, or set the camera sensitivity to 0, the phone will not detect your presence (even if you are nearby).

To update user detection settings:

1. Tap > Settings > Basic > Power Saving > User Detection.

The User Detection screen displays.

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User Guide for the Polycom VVX 1500 Phone

2. For the Office Hours Sensitivity field, enter how sensitive you want the camera to be while you are in your office.

You can enter a number between 0 (no sensitivity) and 10 (high sensitivity). The default sensitivity is 7.

If you set a sensitivity between 1 and 4, you will have to wave your hand at the camera to exit power-saving mode. As well, power-saving mode may be initiated when you are in your office, but not close to your phone. (If you enter 0, the user detection feature is disabled and you will have to press a key on your phone to exit power-saving mode.)

3. Tap Off Hours Sensitivity, and then enter how sensitive you want the camera to be while you are not in the office.

You can enter a number between 0 (no sensitivity) and 10 (high sensitivity). The default sensitivity is 2.

4. Tap the Save soft key.

Muting the Microphone

During a call (including a conference call), press . The Mute

button glows red, and displays next to near-site video. The other party

(or parties) cannot hear you.

Microphone Mute applies to all modes: Handset, Headset, and Speakerphone. You can still hear all other parties while mute is enabled.

To turn off Microphone Mute, press again. The red light

behind the Mute button turns off, and no longer displays next to

near-site video.

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Adjusting the Volume

To adjust the speaker volume:

During a call, press either or .

To adjust the ringer volume:

When the phone is in the idle state, press either or .

Customizing Your Phone

Note

Using Call Lists

To conform to regulatory requirements, handset and headset volume will return to a preset level after each call, but your system administrator can change this. Speakerphone volume settings will be maintained across calls.

Your phone maintains lists of missed, received and placed calls. Each list can hold up to 100 entries.

If you miss one or more calls, the status bar will display an icon, , with

a counter indicating the number of new missed calls you have. To view information about the missed call(s), tap the icon on the touch screen, or navigate (see Viewing Call Lists on page 2-42), to your Missed Calls list. After you view the missed calls, the icon on the touch screen disappears.

The following figure shows the missed calls icon on the touch screen.

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User Guide for the Polycom VVX 1500 Phone

Viewing Call Lists

You can access any call list from the Call Lists menu, or you can quickly access missed calls from the idle screen.

To view a call list:

Do one of the following:

• Tap > Features > Call Lists > Missed Calls, Received Calls,

or Placed Calls.

• From the idle screen, use these shortcuts:

— To view the received calls list, press the Left arrow key.

— To view the missed calls list, press the Down arrow key. Or, if you

haven’t viewed a recently-missed call yet, tap the missed call icon,

, that displays on the status bar on the touch screen.

Managing Call Lists

— To view the placed calls list, press the Right arrow key.

You can clear all the records in a call list, or just one record. You can also choose a record in a list and return the call, store the call details in your local Contact Directory, or view detailed information about the particular call.

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To manage a call list:

1. Tap > Features > Call Lists.

The Call Lists screen displays.

Customizing Your Phone

Note

2. Do one of the following:

— To clear the records in a call list, tap Clear, and then tap either Missed

Calls, Received Calls or Placed Calls.

A message displays indicating that the call list is cleared. For example, “Missed Calls Cleared!”

To manually clear all calls in all call lists, restart the phone. See Restarting Your

Phone on page 4-33.

— To view and manage a call list, tap either Missed Calls, Received

Calls or Placed Calls. Your call list information displays.

To manage your call list, tap one of the calls in the list. You can do the following:

— To place the call, tap the Dial soft key.

— To edit the phone number (if necessary) before you place the call or

store the call details in your Contact Directory, tap the Edit soft key.

— To return to the call list, tap the Back soft key.

— To remove the call from the list, tap the Clear soft key.

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User Guide for the Polycom VVX 1500 Phone

— To store the contact in your local Contact Directory, tap the Save soft

— To view information about the call, such as the phone number, the

3. Tap to return to the idle screen.

Managing Contacts

You can store a large number of contacts in your phone’s local Contact Directory. Contact your system administrator for the exact number.

You can dial and search for contacts in this directory. You may be able to add, edit, and delete contacts. Contact your system administrator to see if you have read-only access to your local Contact Directory, or if you can update it.

If your system administrator sets up Corporate Directory on your phone, you may have read-only access to portions of your Corporate Directory. Your system administrator determines which contacts you can see. You can search for contacts in the Corporate Directory, and add contacts from the Corporate Directory to your local Contact Directory. For more information, see

Searching for Contacts in a Corporate Directory on page 2-55 and Adding Contacts to Your Contact Directory from a Corporate Directory on page 2-52.

key.

time and duration of the call, and the name of the caller, tap the Information soft key.

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To view your local Contact Directory:

Tap > Features > Contact Directory.

Customizing Your Phone

The Directory screen displays, listing all the contacts in your directory.

To view your Corporate Directory:

Tap > Features > Corporate Directory.

The Corporate Directory screen displays, listing all the contacts in your Corporate Directory.

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User Guide for the Polycom VVX 1500 Phone

The following figure shows a sample Corporate Directory.

You cannot update the contacts in your Corporate Directory. You can only search for and dial contacts, and add contacts from your Corporate Directory to your local Contact Directory.

Adding Contacts to Your Local Contact Directory

You can add contacts to your local Contact Directory in the following ways:

• Manually (if you have permission to update your local Contact Directory)

• From a call list

• From a Corporate Directory (if this is set up on your phone)

Note

You cannot update Corporate Directory from your phone.

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Customizing Your Phone

Adding Contacts Manually

You can update your local Contact Directory manually, instead of importing contact information from a call list or a Corporate Directory.

To add a contact manually:

1. Tap > Features > Contact Directory.

The Directory screen displays.

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User Guide for the Polycom VVX 1500 Phone

2. To add a contact to your phone’s database, tap the Add soft key.

The Add To Directory screen displays.

Note

3. Enter the contact information. Enter the following information:

Your phone may not display all the following fields (for example, the Watch Buddy and Block Buddy fields). For more information, see your system administrator.

— (Optional.) In the First Name field, enter the first name of the contact

(see Entering Data and Editing Fields on page 1-27.)

You can enter a maximum of 32 characters.

— (Optional.) Tap the Last Name field, and then enter the last name of

the contact (see Entering Data and Editing Fields on page 1-27.)

You can enter a maximum of 32 characters.

— (Required.) Tap the Contact field, and then enter the contact’s phone

number.

You can enter a maximum of 32 characters. The phone number must be unique, and must not already exist in the directory. If you save an entry with a non-unique phone number, the entry will not be saved.

— (Optional.) Tap the Speed Dial Index field, and then update the speed

dial index number.

The speed dial index number is automatically assigned to the next available index value. If you want, you can change the speed dial index value. The speed dial index value can be any value between the next available number and a maximum value of 9999.

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Customizing Your Phone

If you assign a speed dial index number that is already taken, the message “Speed dial index already exists” displays.

Contacts with a speed dial index number can be automatically assigned to a Speed Dial Key for one-touch dialing. For more information, see Managing Speed Dial Keys on page 3-38.

— (Optional.) Tap the Label field, and then enter a label for the contact.

You can enter a maximum of 32 symbols, letters, or numbers.

If you specify a label, the label will be the first item that displays for the contact in the Contact Directory and on the Speed Dial Information screen (before the contact’s first and last names, if specified). The label will also display on the contact’s Speed Dial Key.

In the following figure, the label “Manager” has been assigned to Lauren Gates. As a result, Lauren Gates’ Speed Dial Key displays “Manager” instead of “Lauren Gates.”

— (Optional.) Tap the Ring Type field, and then enter the number that

corresponds to the ring type you want to use for the contact.

To find the number associated with a ring type, see Updating the Ring

Tone on page 2-20.

— (Optional.) Tap the Divert Contact field, and then enter the phone

number of the third party to which you want this contact’s calls sent.

You can enter a maximum of 32 characters.

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User Guide for the Polycom VVX 1500 Phone

— (Optional.) Tap the Auto Reject field, and then tap the field’s

highlighted grey box. From the drop-down list, tap Enabled or Disabled. (The default setting is Disabled.)

If you set the Auto Reject field to enabled, each time the contact calls, the call will be directed to your voice and video mail system (if one is set up).

Note

If you do not have a voice and video mail system set up, enabling the Auto Reject field will have no effect. Each time the contact calls, your phone will ring (unless you choose to divert the contact’s calls, or enable call forwarding or Do Not Disturb on your phone).

— (Optional.) Tap the Auto Divert field, and then tap the field’s

highlighted grey box. From the drop-down list, tap Enabled or Disabled. (The default setting is Disabled.)

If you set the Auto Divert field to enabled, each time the contact calls, the call will be directed to the third party you specified in the Divert Contact field.

— (Optional.) Tap the Watch Buddy field, and then tap the field’s

highlighted grey box. From the drop-down list, tap Enabled or Disabled. (The default setting is Disabled.)

If you set the Watch Buddy field to enabled, you can monitor the contact’s status. For more information on monitoring status, see

Using Buddy Lists on page 4-6.

— (Optional.) Tap the Block Buddy field, and then tap the field’s

highlighted grey box. From the drop-down list, tap Enabled or Disabled. (The default setting is Disabled.)

If you set the Block Buddy field to enabled, the contact cannot monitor your status. For more information on monitoring status, see

Using Buddy Lists on page 4-6.

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4. Tap the Save soft key.

5. Tap to return to the idle screen.

Customizing Your Phone

Adding Contacts from Call Lists

You can save call information from a call list to your local Contact Directory. The contact’s first and last names (if available) and contact number are saved.

To add a contact to the local Contact Directory from a call list:

1. Do one of the following:

— To select a call list, tap > Features > Call Lists > Missed

Calls, Received Calls, or Placed Calls.

— From the idle screen, press the Left arrow key, the Down arrow key,

or the Right arrow key to quickly view a call list.

2. If the call with the call information you want to save is not already highlighted, tap the call.

3. To save the caller to your Contact Directory, tap the Save soft key.

The message “Saved” displays.

Note

If the contact already exists in your Contact Directory, “Contact already exists” displays.

4. Tap to return to the idle screen.

You may want to go to the Contact Directory to see if the contact was saved correctly and to add any missing contact information. To view your Contact Directory, see Managing Contacts on page 2-44. To update missing contact information, see Adding Contacts Manually (step 3) on page 2-47.

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User Guide for the Polycom VVX 1500 Phone

Adding Contacts to Your Contact Directory from a Corporate Directory

You can save any contact listed in your Corporate Directory (if it is set up on your phone) to your local Contact Directory. The contact’s first and last names (if available) and contact number are saved.

To add a contact to your local Contact Directory from a Corporate Directory:

1. Tap > Features > Corporate Directory.

The Corporate Directory screen displays.

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2. Search for the contact.

For information on how to search for a contact, see Searching for Contacts

in a Corporate Directory on page 2-55.

Customizing Your Phone

3. If the contact you want to save is not already highlighted, tap the contact’s entry.

The Contact screen displays.

Note

4. To save the contact to the local Contact Directory, tap the Save soft key.

“Saved” displays on the screen. Only the first name, last name, and phone number are saved.

If the contact already exists in your local Contact Directory, “Contact already exists” displays.

5. Tap to return to the idle screen.

You may want to go to the Contact Directory to see if the contact was saved correctly and to add additional contact information. To view your Contact Directory, see Managing Contacts on page 2-44. To update contact information, see

Adding Contacts Manually (step 3) on page 2-47.

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User Guide for the Polycom VVX 1500 Phone

Searching for Contacts

You can search for contacts in your local Contact Directory, or in a Corporate Directory (if this is set up on your phone).

Searching for Contacts in Your Local Contact Directory

Search for a contact by scrolling through the directory, or entering specific search criteria.

To search for a contact in the local Contact Directory:

1. Tap > Features > Contact Directory.

The Directory screen displays.

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2. Tap the Search soft key. Then, enter the first few characters of the contact’s first or last name, and then tap the Search soft key again.

The screen displays a list of successful matches.

3. Tap to return to the idle screen.

Customizing Your Phone

Searching for Contacts in a Corporate Directory

Search for a contact by scrolling through the directory, or entering specific search criteria.

Note

You can enable your phone to save Corporate Directory search results, and to remember the last person you viewed in the directory. Whenever you re-display Corporate Directory, the last person you viewed will display. If you searched for a person, the results of the last search you submitted will display. To enable this feature, press the Menu key, and then tap Settings > Basic > Preferences > Corporate Directory > View Persistency. Tap Enabled, tap the Select soft key, and then tap the Back soft key.

To search for a contact in the Corporate Directory:

1. Tap > Features > Corporate Directory.

The Corporate Directory screen displays.

2. Tap the Search soft key. Then, enter the first few characters of the contact’s first or last name, and then tap the Submit soft key.

The screen displays a list of successful matches.

3. Tap to return to the idle screen.

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User Guide for the Polycom VVX 1500 Phone

Updating Contacts in Your Local Contact Directory

You can update contact information for contacts in your local Contact Directory. You cannot update information for contacts in your Corporate Directory.

To update a contact in your local Contact Directory:

1. Tap > Features > Contact Directory.

The Directory screen displays.

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2. Tap the contact whose information you want to update. Or, search for the contact (see Searching for Contacts in Your Local Contact Directory on page 2-54).

3. Tap the Edit soft key.

The Edit Contact screen displays.

Customizing Your Phone

4. Update the contact information.

For information on the fields you can update,

Manually

(step 3) on page 2-47.

5. Tap the Save soft key.

6. Tap to return to the idle screen.

see Adding Contacts

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User Guide for the Polycom VVX 1500 Phone

Deleting Contacts from Your Local Contact Directory

You can delete contacts from your local Contact Directory, but not from your Corporate Directory.

To delete a contact from the local Contact Directory:

1. Tap > Features > Contact Directory.

The Directory screen displays.

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2. Tap the contact you want to delete. Or, search for the contact (see

Searching for Contacts in Your Local Contact Directory on page 2-54).

3. Tap the Delete soft key.

The contact is deleted from the directory.

4. Tap to return to the idle screen.

Placing Calls to Contacts

You can place calls to contacts from your local Contact Directory or from your Corporate Directory (if this is set up on your phone).

To place a call to a contact in the local Contact Directory:

1. Tap > Features > Contact Directory.

Customizing Your Phone

The Directory screen displays.

2. Tap the contact you want to call. Or, search for the contact (see Searching

for Contacts in Your Local Contact Directory on page 2-54).

3. Tap the Dial soft key.

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User Guide for the Polycom VVX 1500 Phone

To place a call to a contact in the Corporate Directory:

1. Tap > Features > Corporate Directory.

The Corporate Directory screen displays.

2. Tap the contact you want to call. Or, search for the contact (see Searching

for Contacts in a Corporate Directory on page 2-55).

3. Tap the Dial soft key.

Managing Incoming Calls

You can manage incoming calls from the contacts in your directory by doing the following:

• Setting up a distinctive ring tone for a contact.

• Rejecting calls from a particular contact by sending the call to your

voice and video mail system. (If you do not have a voice and video mail system set up, the call will still ring on your phone.)

• Diverting calls from a particular contact to another party.

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Polycom VVXTM 1500 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

About This Guide

Contents

Getting Started with Your Phone

Parts List

Optional Accessories

Setting Up Your Phone

Adjusting the Stand

Attaching Ferrite Clamps

Connecting Network and Power Sources

Connecting the Handset and Handset Cord

Connecting Optional Components

Adjusting the Screen

Adjusting the Camera

Registering the Phone

Features of Your Phone

Before You Use Your Desktop Phone

Touch Screen Components

Phone Icons

Navigating Menus, Lists, and Fields

Entering Data and Editing Fields

Obtaining the Best Performance from Video Calls and Conferences

Cleaning the Touch Screen

Customizing Your Phone

Configuring Basic Settings

Changing the Language

Changing the Appearance of Time and Date

Enabling Headset Memory Mode

Using Electronic Hookswitch

Updating the Background Picture

Setting Up a Screen Saver

Stopping and Disabling a Screen Saver

Displaying the Pictures that are Stored on Your USB Flash Drive

Setting a Picture on Your USB Flash Drive as the Background Picture on Your Phone

Changing the Backlight Intensity

Updating the Ring Tone

Disabling and Stopping Video

Updating Video Settings

Updating Power Saving Settings

Muting the Microphone

Adjusting the Volume

Using Call Lists

Viewing Call Lists

Managing Call Lists

Managing Contacts

Adding Contacts to Your Local Contact Directory

Searching for Contacts

Updating Contacts in Your Local Contact Directory

Deleting Contacts from Your Local Contact Directory

Placing Calls to Contacts

Managing Incoming Calls