Polycom VVXTM 1500 User Manual

User Guide

for the Polycom® VVX™ 1500 Phone

SIP 3.1.2

March, 2009 Edition

1725-16843-001 Rev. A

SIP 3.1.2

Trademark Information

POLYCOM®, the Polycom “Triangles” logo and the names and marks associated with Polycom’s products are trademarks and/or service marks of Polycom, Inc. and are registered and/or common law marks in the United States and various other countries. All other trademarks are property of their respective owners. No portion hereof may be reproduced or transmitted in any form or by any means, for any purpose other than the recipient’s personal use, without the express written permission of Polycom.

Patent Information

The accompanying product is protected by one or more U.S. and foreign patents and/or pending patent applications held by Polycom, Inc.

Disclaimer

Some countries, states, or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages for certain products supplied to consumers, or the limitation of liability for personal injury, so the above limitations and exclusions may be limited in their application to you. When the implied warranties are not allowed to be excluded in their entirety, they will be limited to the duration of the applicable written warranty. This warranty gives you specific legal rights which may vary depending on local law.

Portions of the software contained in this product are: Copyright © 1998, 1999, 2000 Thai Open Source Software Center Ltd. and Clark Cooper Copyright © 1998 by the Massachusetts Institute of Technology Copyright © 1998-2003 The OpenSSL Project Copyright © 1995-1998 Eric Young (eay@cryptsoft.com). All rights reserved Copyright © 1995-2002 Jean-Loup Gailly and Mark Adler Copyright © 1996-2004, Daniel Stenberg, <daniel@haxx.se>

Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the “Software”), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:

The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED “AS IS”, WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.

Polycom Inc. 4750 Willow Road Pleasanton, CA 94588-2708 USA

No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law, reproducing includes translating into another language or format.

As between the parties, Polycom, Inc. retains title to, and ownership of, all proprietary rights with respect to the software contained within its products. The software is protected by United States copyright laws and international treaty provision. Therefore, you must treat the software like any other copyrighted material (e.g. a book or sound recording).

Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc. is not responsible for printing or clerical errors. Information in this document is subject to change without notice.

About This Guide

Thank you for choosing the Polycom® VVX™ 1500 phone. The phone is a business media phone that combines advanced business telephony, one-touch video, real-time presence, and integrated business applications into one seamless, lifelike communications experience.

The phone provides a powerful, yet flexible IP communications solution, delivering excellent video and voice quality. The high-resolution color graphic display supplies content for call information, multiple languages, directory access, and system status. The phone supports advanced functionality, including multiple call and flexible line appearances, HTTPS secure provisioning, presence, custom ring tones, and local audio and video conferencing.

Some of the key features include:

• Seven inch diagonal color touch screen

• Support for Polycom HD Voice™ technology

• Privacy shutter for the video camera

• Adjustable base, display, and camera angle

• USB port for applications

• Ability to use a Power over Ethernet (PoE) power source

• Support for Electronic Hookswitch (EHS) with select partner headsets

This guide provides everything you need to quickly use your new phone. Be sure to verify with your system administrator that your network is prepared for configuring your phone. As well, be sure to read the Parts List and

Safety Notices sections in this guide before you set up and use the phone.

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User Guide for the Polycom VVX 1500 Phone

About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii

1 Getting Started with Your Phone. . . . . . . . . . . . . . . . . . . . . 1-1

Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

Optional Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

Setting Up Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

Adjusting the Stand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

Attaching Ferrite Clamps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5

Connecting Network and Power Sources . . . . . . . . . . . . . . . . . . . . . . . 1-5

Connecting the Handset and Handset Cord . . . . . . . . . . . . . . . . . . . . 1-8

Connecting Optional Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8

Adjusting the Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12

Adjusting the Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13

Registering the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-14

Features of Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-14

Before You Use Your Desktop Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-18

Touch Screen Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-19

Phone Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-22

Navigating Menus, Lists, and Fields . . . . . . . . . . . . . . . . . . . . . . . . . . 1-24

Entering Data and Editing Fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-27

Obtaining the Best Performance from Video Calls and

Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-31

Cleaning the Touch Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-31

2 Customizing Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Configuring Basic Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

Changing the Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3

Changing the Appearance of Time and Date . . . . . . . . . . . . . . . . . . . . 2-3

Enabling Headset Memory Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7

Using Electronic Hookswitch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8

Updating the Background Picture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8

User Guide for the Polycom VVX 1500 Phone

Setting Up a Screen Saver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9

Stopping and Disabling a Screen Saver . . . . . . . . . . . . . . . . . . . . . . . . 2-13

Displaying the Pictures that are Stored on Your USB

Flash Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14

Setting a Picture on Your USB Flash Drive as the Background

Picture on Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-16

Changing the Backlight Intensity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-17

Updating the Ring Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-20

Disabling and Stopping Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-23

Updating Video Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-24

Updating Power Saving Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-34

Muting the Microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-40

Adjusting the Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-41

Using Call Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-41

Viewing Call Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-42

Managing Call Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-42

Managing Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-44

Adding Contacts to Your Local Contact Directory . . . . . . . . . . . . . . 2-46

Searching for Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-54

Updating Contacts in Your Local Contact Directory . . . . . . . . . . . . 2-56

Deleting Contacts from Your Local Contact Directory . . . . . . . . . . . 2-58

Placing Calls to Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-59

Managing Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-60

Distinguishing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-61

Rejecting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-61

Diverting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-63

System Customizations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-64

Supporting Multiple Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-64

Supporting Multiple Line Keys Per Line . . . . . . . . . . . . . . . . . . . . . . 2-67

Supporting Shared Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-68

3 Using the Basic Features of Your Phone. . . . . . . . . . . . . . . . 3-1

Handling Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

Handling Video Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3

Placing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6

Place Calls Using the Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8

Placing Calls Using the Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . 3-8

Placing Calls Using the Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9

Placing Calls Using Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10

Contents

Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12

Ending Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15

Redialing Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15

Placing Calls on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16

Hosting Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-18

Setting Up Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-19

Holding and Resuming Conference Calls . . . . . . . . . . . . . . . . . . . . . . 3-21

Ending Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-22

Splitting Conference Calls into Two Calls on Hold . . . . . . . . . . . . . 3-22

Managing Conference Call Participants . . . . . . . . . . . . . . . . . . . . . . . 3-22

Handling Video During Conference Calls . . . . . . . . . . . . . . . . . . . . . 3-25

Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-25

Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-28

Forwarding Calls Statically . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-29

Forwarding Calls Dynamically . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-33

Enabling Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-33

Multiple Lines and Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-34

Managing Speed Dial Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-38

Adding Speed Dial Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-40

Updating Speed Dial Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-40

Accessing Voice and Video Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-42

4 Using the Advanced Features of Your Phone . . . . . . . . . . . . 4-1

Using Instant Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

Reading and Managing Instant Messages . . . . . . . . . . . . . . . . . . . . . . 4-2

Sending Instant Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3

Using Buddy Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6

Updating Your Presence Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6

Managing Buddies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8

Monitoring Buddies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13

Integrating With Microsoft Live Communications Server 2005 . . . 4-14

Using the Busy Lamp Field . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16

Recording Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17

Playing Back Recorded Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-23

Using the Launch Pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-30

Accessing Launch Pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-30

Enabling My Info Portal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-32

Restarting Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-33

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User Guide for the Polycom VVX 1500 Phone

5 Troubleshooting Your Phone. . . . . . . . . . . . . . . . . . . . . . . . 5-1

Power and Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2

Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3

Access to Screens and Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4

Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5

Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6

Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6

Testing Phone Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7

Safety Notices . . . . . . . . . . . . . . . . . . . . . . . . Safety Notices-1

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Index-1

End-User License Agreement for Polycom

Software

viii

Getting Started with Your Phone

This chapter provides basic installation instructions and information for obtaining the best performance with the Polycom VVX 1500 phone.

The topics include:

• Parts List on page 1-2

• Setting Up Your Phone on page 1-3

• Registering the Phone on page 1-14

• Features of Your Phone on page 1-14

• Before You Use Your Desktop Phone on page 1-18

• Cleaning the Touch Screen on page 1-31

To customize your phone, see Customizing Your Phone on page 2-1. To read about the phone’s basic features, see Using the Basic Features of Your Phone on page 3-1. To read about the phone’s advanced features, see Using the

Advanced Features of Your Phone on page 4-1.

If you require additional information or assistance with your new phone, contact your system administrator.

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User Guide for the Polycom VVX 1500 Phone

Parts List

The following components are included in your Polycom VVX 1500 phone package. Check to ensure that you have received each item. If you are missing any items, contact your system administrator.

Polycom VVX 1500 phone

Handset and handset cord

Quick Start Guide

Network cable

Optional Accessories

Ferrite clamps (2)

The following items are optional accessories for the phone:

• AC Power Kit with:

— Power Adapter

— Regional Power Cord

• Headset

• USB flash drive

• Headphones

• Computer Cable

For information on connecting optional accessories, see Connecting the Phone

Using AC Power on page 1-7 and Connecting Optional Components on page 1-8.

1 - 2

Setting Up Your Phone

To set up the phone, do the following:

1. Adjust the stand. See Adjusting the Stand, below.

2. Connect the ferrite clamps to the network cable (and to the optional

computer cable, if you are connecting a computer to your phone). See

Attaching Ferrite Clamps on page 1-5.

3. Connect the phone to the network and a power source. See Connecting

Network and Power Sources on page 1-5.

4. Connect phone components. See Connecting the Handset and Handset

Cord on page 1-8 and Connecting Optional Components on page 1-8.

5. Adjust the screen and camera. See Adjusting the Screen on page 1-12 and

Adjusting the Camera on page 1-13.

Adjusting the Stand

Your phone is shipped with the stand positioned flat against the phone. To use the phone, adjust the stand so that the phone is in a more upright position.

Getting Started with Your Phone

You can adjust the stand to one of five positions. The lowest position is labeled MIN, and the highest position is labelled MAX.

The following figure shows the MIN and MAX labels for the stand.

1 - 3

User Guide for the Polycom VVX 1500 Phone

To adjust the stand:

1. With the back of the phone (and the stand) facing you, push the button

protruding from the side of the phone. When you push the button, the stand unlocks and can move.

2. Lift the stand until it touches the back of the phone (the position labelled

MIN), and then release the button to lock the stand in place. This is the lowest, and most stable, position for your phone.

1 - 4

Note

The following figure shows the phone in its lowest position.

There are four, more upright, positions for your phone. Starting with the stand in its lowest position, push the button, slowly move the stand forward, and then release the button to lock the stand in the next position. Do not force the stand to move past the MAX position, or your phone will be unstable.

If you need to store or ship your phone, you can move the stand past the MAX position so that the stand lies toward the front of the phone.

Attaching Ferrite Clamps

Your phone package includes two ferrite clamps. You must attach a ferrite clamp to the network cable and to the computer cable (if you are connecting a computer to your phone) before you attach the cables to your phone.

To attach a ferrite clamp to the network cable or PC cable:

Getting Started with Your Phone

Clamp a ferrite clamp around the cable.

Connecting Network and Power Sources

Note

Before you connect the network cable to your phone, make sure you attach a ferrite clamp to the cable (see Attaching Ferrite Clamps, above).

There are two ways to connect your phone to the network and a power source. Your system administrator will advise you which method to use. (If your phone is already connected to the network and a power source, go directly to

Connecting the Handset and Handset Cord on page 1-8.)

You can use one of the following methods:

• Connecting the Phone Using a Power Over Ethernet Source

• Connecting the Phone Using AC Power

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User Guide for the Polycom VVX 1500 Phone

Connecting the Phone Using a Power Over Ethernet Source

Using the supplied network cable, the phone can be powered from a Power over Ethernet (PoE) compliant switch or hub. Power over Ethernet is the default connection for your phone.

The following figure shows how to connect the phone using a PoE source.

1 - 6

To connect the phone using a PoE source:

Plug the network cable between the LAN jack on the phone and an available power and data port on the in-line power switch.

Getting Started with Your Phone

Connecting the Phone Using AC Power

To connect the phone using AC power, you require the optional AC Power Kit, containing a Power Adapter and Regional Power Cord.

Note

The regional power cord is country-specific. The power cord shown below may differ from the one in your kit.

The following figure shows how to connect the phone using AC power.

To connect the phone using AC power:

1. Connect the network cable between the LAN jack on the phone and the

LAN port on the wall or hub/switch device port.

2. Connect the DC plug on the power adapter to the 48V DC jack marked on

the phone.

3. Connect the regional power cord between the power adapter and the wall

outlet.

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User Guide for the Polycom VVX 1500 Phone

Connecting the Handset and Handset Cord

Connect one end of the handset cord to the end of the handset, and the other end of the cord to the Handset jack on the phone.

Connecting Optional Components

You can connect a headset, USB flash drive, headphones, or computer to your phone. This section describes:

• Connecting an Optional Headset

• Connecting an Optional USB Flash Drive

• Connecting Optional Headphones

• Connecting an Optional Computer

Connecting an Optional Headset

For a list of supported headsets, see Technical Bulletin 37477, SoundPoint IP Family and Polycom VVX 1500 Headset Compatibility List, at

http://www.polycom.com/support/voice/soundpoint_ip/VoIP_Technical_Bulletins_pu b.html.

Attach a headset to listen to phone audio through a headset, rather than a handset or speakerphone. You attach a headset to the Headset jack on the back of the phone.

1 - 8

Getting Started with Your Phone

The following figure shows how to connect a headset to the Headset jack on the phone.

For information on using a headset to place and answer calls, see

Placing Calls on page 3-6 and Answering Calls on page 3-12. For information

on permanently enabling your phone to use headset mode, see

Enabling Headset Memory Mode on page 2-7.

For information on connecting and using a headset that supports electronic hookswitch, see Using Electronic Hookswitch on page 2-8.

Connecting an Optional USB Flash Drive

For a list of supported USB flash drives, see Technical Bulletin 38084, Supported USB Devices for SoundPoint IP 650/670 and Polycom VVX 1500 Phones, at

http://www.polycom.com/support/voice/soundpoint_ip/VoIP_Technical_Bulletins_pu b.html.

Attach a removable USB flash drive to your phone to do the following:

• Record and play back audio from your phone.

• Display images on your phone’s idle screen.

You attach the USB flash drive to the USB port on the right side of your phone. The USB port is behind a door you flip down.

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User Guide for the Polycom VVX 1500 Phone

The following figure shows how to connect a USB flash drive to the USB port on the phone.

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When you attach a USB flash drive to your phone, the message “Storage media

attached” displays. The USB flash drive icon, , displays on the status

bar on the touch screen.

For information on how to record and play back audio, see Recording Calls on page 4-17 and Playing Back Recorded Calls on page 4-23.

For information on how to display the pictures on a USB flash drive on your phone’s idle screen, see Setting Up a Screen Saver on page 2-9 and Displaying

the Pictures that are Stored on Your USB Flash Drive on page 2-14.

Connecting Optional Headphones

Attach headphones to your phone to listen to phone audio or recorded calls.

You attach the headphones to the 3.5mm connector on the side of your phone, located behind a door you flip down. The connector is an unamplified line-out connector only.

Getting Started with Your Phone

The following figure shows the 3.5mm connector on the side of your phone.

When you attach headphones to your phone, the message “Auxiliary output

active” displays. The headphone icon, , displays on the status bar on

the touch screen. When you remove the headphones, the message “Auxiliary output inactive” displays.

Connecting an Optional Computer

You can connect a computer to your phone. You may want to connect a computer, for example, if you only have one LAN port and you want to connect your computer to the network through the phone.

To connect a computer to the phone, you need the optional Computer Cable and a ferrite clamp (included in the phone package). Attach the ferrite clamp to the Computer Cable before you attach the cable to your phone (see

Attaching Ferrite Clamps on page 1-5).

You attach a computer to the PC connector on the back of the phone.

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User Guide for the Polycom VVX 1500 Phone

The following figure shows how to connect a computer to the PC connector on the phone.

Adjusting the Screen

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Lift the screen and push it back to an angle that is comfortable for you.

Adjusting the Camera

Getting Started with Your Phone

To transmit video, make sure you slide open the privacy shutter.

The following figure shows the privacy shutter centered above the touch screen. Open the privacy shutter using the privacy shutter adjuster (located along the top edge, above the camera).

You can adjust the angle of the camera by rolling the camera barrel located directly behind the camera lens.

The following figure shows how to adjust the camera up or down.

For information on adjusting your camera to achieve the best settings, see

Updating Camera Settings on page 2-32 and Obtaining the Best Performance from Video Calls and Conferences on page 1-31.

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User Guide for the Polycom VVX 1500 Phone

Registering the Phone

Generally, your phone will be deployed with multiple other phones. In this case, your system administrator will configure the phone parameters beforehand, so that after you set up your phone, the phone will be registered and ready to use.

If your phone is not part of a large phone deployment, your phone may not be registered after you set it up. Before you use your phone, you or your system administrator will have to register it.

For detailed information on how to register your phone after you install it, see Quick Tip 44011, Registering Standalone Polycom SoundPoint IP/SoundStation IP and Polycom VVX 1500 Phones, available at

http://www.polycom.com/support/voice/soundpoint_ip/VoIP_Technical _Bulletins_pub.html

Features of Your Phone

The following figure shows the phone’s primary hardware features.

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Getting Started with Your Phone

Feature Description

1 Handset and cord Provides audio output for calls that

use the handset.

2 Speakerphone Provides ringer and hands-free

(speakerphone) audio output. To use the speakerphone, see Placing Calls on page 3-6, Answering Calls on page 3-12, and Ending Calls on page

3-15.

3 Headphone connector Allows you to connect headphones to

the phone.

4 USB connector Allows you to connect a USB flash

drive to display pictures on your phone, and to record and play back calls.

5 LED indicator The LED flashes red to indicate the

following:

• The software is booting

• A message is waiting. For more

information, see Accessing Voice

and Video Mail on page 3-42 and Reading and Managing Instant Messages on page 4-2.

• The phone is in power-saving mode (slow-flashing red). For more information, see Updating

Power Saving Settings on page 2-34.

6 Privacy Shutter Adjuster Opens and closes the privacy shutter.

For more information, see Adjusting

the Camera on page 1-13.

7 Camera Provides near-site video. For more

information, see Adjusting the

Camera on page 1-13.

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User Guide for the Polycom VVX 1500 Phone

The following figure shows the keys on the phone console.

Feature Description

1 Arrow Keys Allow you to:

• Scroll through displayed information.

• Enable and disable fields.

• Return to the previous menu (Left arrow key only).

• Scroll through active and inactive

calls.

2 Select Key Selects an item in a list.

3 Delete Key Deletes displayed data.

4 Volume Keys

Adjusts the volume of the handset, headset, speaker, and ringer. See

Adjusting the Volume on page 2-41.

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Getting Started with Your Phone

Feature Description

5 Mute key Mutes audio transmission locally

during calls and conferences. The button glows red when activated. See

Muting the Microphone on page 2-40.

6 Video Key Controls the size, position, and

transmission of video images. See

Handling Video Calls on page 3-3.

7 Redial Key Dials the most recently dialed party.

See Redialing Numbers on page

3-15.

8 Transfer Key Transfers the current call to another

party. See Transferring Calls on page

3-25.

9 Conference Key Allows connection with another party

for a conference. See Hosting

Conference Calls on page 3-18.

10 Hold Key Holds an active call or resumes a

held call. See Placing Calls on Hold on page 3-16.

11 DND Key Cancels ringing and directs incoming

calls to your voice/video mail (if supported). The button glows red when activated. See Enabling Do Not

Disturb on page 3-33.

12 Headset Key Allows you to place and receive calls

through an optionally connected headset. The button glows green when headset mode is selected. See

Placing Calls on page 3-6, Answering Calls on page 3-12, and Ending Calls

on page 3-15.

13 Speakerphone Key Allows for hands-free communication

during calls. The button glows green when speakerphone mode is selected. See Placing Calls on page

3-6, Answering Calls on page 3-12,

and Ending Calls on page 3-15.

14 App Key Allows you to access special

applications using the Launch Pad. For more information, see Using the

Launch Pad on page 4-30.

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User Guide for the Polycom VVX 1500 Phone

15 Menu Key Allows you to access local (your

16 Dir Key Allows you to access local directories

17 Msg Key Allows you to access and manage

18 Dialpad Keys Provide the 10 digits, alphabetic

Feature Description

phone) and global (your organization) features.

and call lists. See Managing Contacts on page 2-44 and Using Call Lists on page 2-41.

instant, voice, and video messages. See Accessing Voice and Video Mail on page 3-42 and Using Instant

Messaging on page 4-1.

characters, and special characters available in context-sensitive applications.

Before You Use Your Desktop Phone

Note

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Since you can customize your phone in many different ways, and your system administrator can enable and disable certain features, the user interface that displays on your phone may differ from the figures that appear in this guide.

Before you use your phone, you need to understand the touch screen layout, which icons display on the touch screen, how to navigate menus and fields, and how to enter data. You also need to know how to obtain the best performance when you conduct video calls and conferences. This section describes the following:

• Touch Screen Components on page 1-19

• Phone Icons on page 1-22

• Navigating Menus, Lists, and Fields on page 1-24

• Entering Data and Editing Fields on page 1-27

• Obtaining the Best Performance from Video Calls and Conferences on

page 1-31

Touch Screen Components

The following figure shows what displays on the touch screen.

Getting Started with Your Phone

Feature Description

1 Status bar The following icons can display:

—Messages waiting

—Missed calls

—Do Not Disturb enabled

—USB flash drive attached

and idle

—USB flash drive attached

and busy

—Headphones attached

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User Guide for the Polycom VVX 1500 Phone

2 Active call window Displays the active call. During a video

3 Inactive call group Displays calls on hold, as well as

4 Soft keys Keys on the touch screen you can tap

5 Main Menu key Opens the Main Menu.

Feature Description

call, the active call window can display the near site or the far site.

incoming calls that are not immediately answered.

to access phone functions. The keys are automatically labeled to identify their context-sensitive functions.

6 Line Keys and

Speed Dial Keys

See Line Key in this table.

See Speed Dial Keys in this table.

7 Speed Dial Keys Use these keys to activate up to five

speed dials that can be assigned to your phone. Use a Speed Dial Key to quickly dial a contact.

Speed Dial Keys display .

For more information on Speed Dial Keys, see Placing Calls Using Speed

Dial on page 3-10 and Managing Speed Dial Keys on page 3-38.

8 Line Key status indicator A Line Key can have one of the

following status indicators:

• Solid green—A dial-tone is available, dialing is in progress, or a call is active.

• Flashing green—An incoming call.

• Solid red—A remote shared line is

active, or the buddy associated with the Speed Dial Key has a status that is either Offline or Do Not Disturb.

• Flashing red—A call (one or more) is on hold (on a private or shared line), or the buddy associated with the Speed Dial Key has a status that is Busy, Be Right Back, Away, or Out to Lunch.

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Getting Started with Your Phone

Feature Description

9 Line Key Use these keys to activate up to six

lines that can be assigned to your phone.

When the phone is idle, Line Keys display one of the following:

• —for registered, private

lines.

• —for registered, shared

lines.

• —for unregistered lines

• —for lines that have the

Always call forwarding type

enabled.

• —for lines that have Do Not

Disturb enabled.

Line keys are either blue or green:

• Green—Indicates that the Line Key has an active call or an incoming call. A green Line Key is associated with the calls that currently display on the touch screen (active or inactive).

• Blue—Indicates that the Line Key doesn’t have an active call, or has an incoming call that has been minimized and placed in the inactive call group. The calls associated with a blue Line Key don’t currently display on the touch screen.

For more information on lines and Line Keys, see System

Customizations on page 2-64. For

information on icons that display when your phone has a call, see Phone

Icons, below.

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User Guide for the Polycom VVX 1500 Phone

Feature Description

Phone Icons

Note

10 Picture-in-Picture window

(PIP)

The small window in the corner of the touch screen that displays video. By default, the PIP displays the near site.

You can toggle the PIP to display the near site or the far site. For more information, see Handling Video Calls on page 3-3.

The following table describes the icons that display on the touch screen.

Call counters only display when the icon appears next to the Line Key.

Icon Description

Buddy Status (Online)

Busy Lamp Field (BLF) indicator (line is idle)

Buddy Status (Busy, Do Not Disturb)

Buddy Status (Be Right Back, Away, Out to Lunch)

Buddy Status (Offline)

Busy Lamp Field (BLF) indicator (line is busy)

Call (audio-only)

Call with Polycom HD Voice

Call (video)

Call (video) with Polycom HD Voice

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