Polycom VVX 401, VVX 410, VVX 411 Quick User Manual
Polycom® VVX® 400/401 and
410/411 Business Media Phone
Quick User Guide for 8x8 Virtual Oce
For use with Polycom® UC Soft ware 4.1.4 or later.
The information in this guide applie s to both the
VVX 400/401 and VVX 410/411 phones. Configuration s
vary and the screen displays use d in this guide may not
reflect those on your pho ne. See your system administrator
for more information.
www.polycom.com | 1725 -49088-001 Rev. A | March 2013
© 2013, Polycom, Inc. All rights reserved. POLYCOM®, the Polycom logo and
the names and marks associated with Polycom’s products are trademarks
and/or service marks of Polycom, Inc. and are registered and/or common law
marks in the United States and various other countries. All other trademarks
are property of their respective owners. No portion hereof may be reproduced
or transmitted in any form or by any means, for any purpose other than the
recipient’s personal use, without the express written permission of Polycom.
Phone Views
Your phone has three main Views: Home, Calls , and Lines
view (the default). You can access Home and Lines view at
any time. If your phone has one o r more calls, you can also
access Calls view.
For Home view from any menu, pre ss
.
Press
to alternate between Home and Lin es view.
Home View
Home view displays icons you can sele ct to access phone
functions.
You can use the right, left, up , and down a rrow keys to
display more icons.
Lines View
Lines view displays phone Line s, Favorites and soft keys.
If your phone is idle, you can pres s the Line key to access the
Dia ler.
Tip: Referring to Soft Keys
In this guide, soft keys are referred to by their nam e
only. For example, to end an active call, pre ss End Call.
Calls View
If your phone has one or more calls , you can access Calls
view.
Call color indicates status:
• Dark green—Active call
• Bright blue— Incoming call
• Dark blue—Held call
Use the up and down arrow keys to select a c all (highlight
it). The soft keys control the highlighted call.
Entering Data
Use the dialpad keys to enter information. To backspace,
press Backspace
.
To type with the dialpad keys, press a key repeatedly to view
the character options and stop to sele ct.
To type other characters, press Encoding or Mode. W hen
using the dialpad keys, use the 1, *, 0, a nd # keys.
About Calls
Only one call can be ac tive at one time.
You can use the handset, speakerphone , or headset for
calls. During a call, you can cha nge modes by picking up the
handset, or by pressing
or .
If you navigate away from your call(s), press
to see
Active Call or Calls view again.
Tip: Switching Between Lines and Calls View
When in Calls view, switch to Lines view by pressing
More > Lines.
Switch back to Calls view by pressing More > Calls.
Placing Calls
Pick up the handset, or press or . Enter th e phone
number, and press Send.
Or enter the phone numbe r first, then press Dial, pick up the
handset, or press
or .
From Lines view: Press the p hone Line key, enter the phone
number, and press Send.
From Home view: Selec t New Call using the left and right
arrow keys. Enter the phone numbe r, and press Send.
Timesaver: Placing Calls Quickly
Select a recent call or Favorite, or s elect a contact’s
phone number in the Conta ct Directory.
Answering Calls
To answer with the speakerphone, press or s elect
Answer. To answer with the handset, pick up th e handset. To
answer with a headset, pres s
.
To answer a new call while on an active call, press Answer.
The current call will be held.
Ending Calls
To end an active call, replace the handset, pres s , or press
. Or, press End Call.
To end a held call, navigate to Calls view and highlight the
held call. Press Resume, and pres s End Call.
Holding Calls
From Calls view, press Hold or . Remembe r to highlight
the call first.
To resume a held call, press Resume or
again.
Transferring Calls
From Calls view, press Transfer or , and ca ll the other
party. When you hear the rin gback tone, or after you talk
with the other party, press Transfer or
again. Press
More > More > Blind Xfer to complete a transfer without
waiting for the ringback tone.
Transferring Live Calls to Voicemail
Select xfrVM d uring a live call, then dial the extension
number and press #.
Parking Calls
To park a live call, select Park.
• Listen to the message which identi fies the extension the
call is parked on.
• Then notify the intended recipient(s).
To pick up the parked call, the recipient dials the extension
that the call was parked on.
Forwarding Calls
Tip: Use Virtual Oce for Call Forwarding
8x8 recommends using your Vir tual Oce desktop
app instead of phone-bas ed call forwarding so your
call forwarding instruc tions are stored online instead of
on the phone. If you set your ca ll forwarding rules on
your phone, they will not be in ee ct if your phone is
disconnected from an Internet connection.
To enable online call forwardin g (Virtual Oce):
• Login to your Virtual Oce de sktop app.
• Select Settings then Call Fo rwarding, then select the My
Rules tab.
• Update your Call Forwarding Rules a nd press Save.
You can return to the Virtual Oce desk top app at any time
to update your Call Forwarding Rules.
To enable call forwarding (phone based):
Press Forward from Hom e or Lines view. Select the
forwarding type to enable , enter a forwarding number, and
press Enable.
To disable call forwarding, press Forward fro m Home or
Lines view, select the for warding type to disable, and press
Disable.
To enable per-call forwarding :
As your phone rings, p ress Forward, enter the forwarding
number, and press Forward.
Intercom
• To intercom an extension, select Interc om from Lines
View, dial the number you wish to Intercom to and then
select Enter.
If you are receiving an intercom call, the phon e rings, then
automatically connects to your sp eakerphone.
Paging (If Enabled)
Paging enables you to intercom to all extensions in a
predefined group at once .
• To page a group of extensions, select Paging from Lin es
View, select the group you want to page, th en select
Page. You can then begin speaking.
If you are receiving a paging call, the ph one beeps, then
automatically connects to your sp eakerphone.
LCR - Last Call Return
• From Home view, select More until you see LC R.
• Then select LCR to place the call.
Placing Conference Calls
Call the first part y, and after the call conne cts, press More,
and select Confrnc. Then , dial and connect with the second
party and press Confrnc again .
From Lines or Calls view, you can:
• Press Hold to hold all participant s.
• Press End Call to remove yourself f rom the call, but keep
the other participants co nnected.
• Press Split to end the conference a nd hold all
participants.
Timesaver: Placing Conference Calls
If you have an active and held call, pres s Join to set up
a conference.
Favor ites
Favorites are contacts you call most of ten. Your Favorites list
displays all your Favorites. A smaller number of Favorites
displays in Lines view.
• To view your Favorites list—From Home view, press
and select Directories> Favori tes.
• To make a contact a Favorite—Navigate to your Contact
Directory and sele ct the contact. Press Info, press More,
and select Add to Favori tes. Press Yes to confirm.
• To dial a Favorite—Press the Favorite from Hom e or
Lines view, or from your Favorites list.
Viewing Recent Calls
From Lines view, do one of the following:
• Press
, select Directories, and se lect Recent Calls to
view your Recent Ca lls list.
• Press the right arrow key to view the recent Placed C alls.
• Press the left arrow key to view the recent Rece ived Calls.
• Press the down arrow key to view the recent Missed
Calls.
• Press the up arrow key to view Favorites.
From the Recent Calls list, press More > Sor t to sort and
order calls, press Ty pe to display only cer tain calls, or select
a call record to call the person.
Contact Directory
To select a contact from the Contac t Directory, press .
• To view your Directory—Sel ect Directories from Home
view. Select Contact Directory on the Director y screen.
• To add a contact—Navigate to your Contact D irectory
and press Add. Enter the conta ct’s information, and press
Save. To make a contact a Favorite, enter a Favorite Index
num ber.
• To update contact information— Navigate to your
Contact Director y and select the contact. Press Info,
press Edit, update the contac t’s information, and press
Save.
• To delete a contact— Navigate to your Contact Directory
and select the conta ct. Press Info, press Delete, and
press Ye s to confirm.
• To search for a contact—Navigate to your Cont act
Directory and press S earch. Enter search criteria and
press Search.
• To dial a contact from your Directo ry—Navigate to your
Contact Director y, select the contac t and press Dial.
Tip: What Does the Star Mean?
A star,
, indicates a Favorite.
Corporate Directory
• To view your Corporate Directory—S elect Directories
from Home view. Select Corporate Directory on the
Directory scre en.
• To dial a contact from your Corpora te Directory—
Navigate to your Corporate Directory, selec t the contact
and press Dial.
Listening to Voicemail
An envelope, , adjacent to a Line key, indicates that you
have voicemail. Select Messages from Home view or p ress
, and select Message Center. Press Connect and follow
the prompts.
Muting the Microphone
During a call, press so oth er parties can’t hear you. To
disable Mute, press
again.
This applies to calls using the handset, h eadset, and
speakerphone.
Using Do Not Disturb
To enable or disable ringing, press DND from Hom e or Lines
view. When Do Not Disturb is enabled, th e DND icon,
, displays in the status bar and beside th e appropriate
Lin e key.
Adjusting Volume
To change call volume, press during a call. To
change the ringer volume, pres s
when the phone is
idle or ringing.
Updating Ringtones
To change the incoming call ringtone, sele ct Settings
from Home view, and select B asic > Ring Type. Select the
ringtone you want.
To set a ringtone for a contact, navigate to your Contac t
Directory and sele ct the contact. Press Edit, update the
contact’s ring type , and press Save.
Call Queues (If Enabled)
• To access your Call Queues: Sele ct Applications from
Home View, then select Call Queues.
• To log into a Call Queue: Select the L og In button.
• To log out of a Call Queue: Select t he Logout button.
Call Recording (If Enabled)
Recording Calls is an 8x8 Virtual O ce Pro feature, that can
be managed via your 8x8 Virtual O ce desktop app You
can record all calls or record selec tive calls by turning call
recording on and o using your CallRecord sof tkey. You will
only have a CallRecord softkey if the ser vice is available to
you.
• To start recording a call: During a live c all, select the
CallRecord softkey. A message will announ ce that call
recording has started.
• To end recording a call: During a live call, sel ect the
CallRecord softkey. A message will announ ce that call
recording has ended.
BLF – Busy Line Field (If Enabled)
Available an optional 8x8 Power Keys add-on func tion, BLF
keys monitor the status of other phone s:
• When a phone that a BLF key is monitor ing rings, the BLF
key flashes.
• When a phone that a BLF key is monitor ing is busy, the
BLF key lights up.
BLF Pickup: When a phone that a B LF key is monitoring
rings, answer (intercept) the call by pres sing the BLF key.
BLF Speed Transfer: If you are on a live call, press a BLF key
to instantly transfer the call to the phon e that the BLF key is
monitoring.
BLF Speed Dial : To instantly call a phone that a BLF key is
monitoring, press the B LF key.
© 2017. The 8x8 logo is a registered trademark of 8x8. PM554/713v4
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