Polycom VVX 400 IP User Manual

DATA SHE ET

Polycom® VVX® 400, 401, 410, 411
Business Media Phones

A color midrange business media phone for today’s
oce workers and call attendants delivering crystal
clear communications

The Polycom® VVX® 400 Series are expandable color business media phones that deliver
crystal clear communications, enhanced collaboration and personal productivity.

Simplicity and ease of use

The VVX 400 Series brings high-quality, cost-eective solutions to front-line sta handling
a moderate volume of calls through advanced unified communications (UC) telephony
features. The intuitive color user interface of the VVX 400 Series makes navigation easy
and requires minimal training.

Unsurpassed voice quality and clarity

The VVX 400 Series delivers breakthrough Polycom® HD Voice™ quality for lifelike
conversations while minimizing fatigue, making calls more ecient and productive.

Maximize productivity

Give your front-line sta the best experience with this high-quality, 12-line color business
media phone. The VVX 400 Series improves personal productivity by complementing
the workplace applications on the computer. Users can view and manage their Microsoft
Exchange Calendars, receive meeting reminders and alerts, access the corporate
directory and instant messaging/presence status right on their phone display, even while
waiting for their PC to boot. They can also extend their PC’s desk top to include the VVX
400 Series screen for mouse/keyboard navigation and interaction.

Best-in-class deployment and administration

The VVX 400 Series is easy to deploy and simple to manage. Using an enterprise-grade,
Web-based configuration method allows administrators to easily provision and maintain
even a large number of phones throughout the entire organization.

Customizable and expandable

The VVX 400 Series provides personalized information at a glance, through built-in Web
applications and custom backgrounds. The V VX 400 Series also comes ready for future
expansion modules as your users’ needs and business grows.

Benefits

• Improve productivity for oce sta
and knowledge workers via an
intuitive larger, color display and
easy-to-use line appearances

• Make more ecient and
productive calls with the
unparalleled voice clarity of
Polycom

• Reduce deployment and
maintenance costs—the Polycom
Zero Touch Provisioning and
Web-based configuration tool
makes the VVX 400 Series simple
to deploy, and easy to administer,
upgrade and maintain

• Leverage previous IT infrastructure
investments—deploy VVX 400
Series business media phones on
your existing network without
needing to upgrade your call
control platform

• Easily integrate with third-party UC
and productivity applications for
broad, standards-based, open APIs

®

HD Voice

™

Market-leading open standards interoperability

Designed for enhanced interoperability, the VVX 400 Series leverages and complements
the other existing IT investments in your business. With the broadest call server
interoperability in the industry, the Polycom VVX 400 Series midrange business media
phone can become the flexible and future-proof foundation for any organization’s
UC strategy.

DATA SHEET

Polycom® VVX® 400, 401, 410, 411 Business Media Phones

Polycom VVX 400 specifications

User interface features

• Backlit 3.5 in color LCD
(320 x 240) resolution

• Voicemail support1

• WebKit-based browser

• Adjustable base height

• Single USB port (2.0 compliant) for media
and storage applications

• Unicode UTF-8 character support.
Multilingual user interface including
Chinese, Danish, Dutch, English (Canada/
US/UK), French, German, Italian,
Japanese, Korean, Norwegian, Polish,
Portuguese, Russian, Slovenian, Spanish
and Swedish

Audio features

• Polycom® HD Voice™ technology delivers
lifelike voice quality for each audio path­handset, the hands-free speakerphone
and the optional headset

• Polycom® Acoustic Clarity™ technology.
Providing full-duplex conversations,
acoustic echo cancellation and
background noise suppression

- Type 1 compliant (IEEE 1329 full duplex)

• Frequency response – 150 Hz – 7 kHz for
handset, optional headset and hands­free speakerphone modes

• Codecs: G.711 (A-law and μ-law),
G.729AB, G.722.1, iLBC

• Individual volume settings with visual
feedback for each audio path

• Voice activity detection

• Comfort noise generation

• DTMF tone generation (RFC 2833 and
in-band)

• Low-delay audio packet transmission

• Adaptive jitter buers

• Packet loss concealment

Headset and handset compatibility

• Dedicated RJ-9 headset port

• Hearing aid compatibility to ITU-T P.370
and TIA 504A standards

• Compliant with ADA Section 508
Subpart B 1194.23 (all)

• Hearing aid compatible handset for
magnetic coupling to hearing aids

• Compatible with commercially available
TTY adapter equipment

Call handling features

• 12 lines (programmable line keys)

• Shared call/bridged line appearance

• Busy lamp field

• Flexible line appearance (1 or more line

2

1

keys can be assigned for each
line extension)

• Supports compatible USB headsets

• Distinctive incoming call treatment/
call waiting

• Call timer and call waiting

• Call transfer, hold, divert (forward), pickup

• Called, calling, connected
party information

• Local 3-way audio conferencing

• 1-touch speed dial, redial

• Remote missed call notification

• Do not disturb function

• Electronic hook switch capable

• Local configurable digit map/dial plan

Open application platform

• WebKit-enabled full browser that
suppor ts HTML5, CSS, SSL security
and JavaScript

• Supports Polycom Apps SDK and API
for third-party business and personal
applications

• Bundled with Polycom UC Sof tware:

- Corporate directory access
using LDAP

- Visual conference management

- Local voice call recording on USB flash
drive

Network and provisioning

• SIP protocol support

• SDP

• IETF SIP (RFC 3261 and companion RFCs)

• Two-port gigabit Ethernet switch

- 10/100Base-TX across LAN and
PC Ports

- 1000Base-TX available on VVX410

- Conforms to IEEE802.3-2005 (Clause

40) for physical media attachment

- Conforms to IEEE802.3-2002 (Clause

28) for link partner auto-negotiation

• Manual or dynamic host configuration
protocol (DHCP) network setup

• Time and date synchronization
using SNTP

• FTP/TFTP/HTTP/HTTPS server­based central provisioning for mass
deployments

• Provisioning and call server
redundancy supported

1

• QoS Support – IEEE 802.1p/Q tagging
(VLAN), Layer 3 TOS, and DHCP

• VLAN-CDP, DHCP VLAN discovery,
LLDP- MED for VLAN discovery

• Network address translation
suppor t for static configuration and
“keep-alive” SIP signaling

• RTCP and RTP support

• Event logging

• Syslog

• Hardware diagnostics

• Status and statistics reporting

• IPv4

• TCP

• UDP

• DNS-SRV

Security

• 802.1X authentication and EAPOL

• Media encryption via SRTP

• Transport layer security

• Encrypted configuration files

• Digest authentication

• Password login

• Support for URL syntax with password for
boot server address

• HTTPS secure provisioning

• Support for signed software executables

Power

• Built-in auto-sensing IEEE 802.3af Power
over Ethernet

• Energy-saving after-hours mode

• External universal AC adapter (optional),
48VDC 0.3A

Approvals

• FCC Part 15 (CFR 47) Class B

• ICES-003 Class B

• EN55022 Class B

• CISPR22 Class B

• VCCI Class B

• EN55024

• EN61000-3-2; EN61000-3-3

• NZ Telepermit

• Korea KC

3

• UAE TRA

• Russia CU

• Brazil ANATEL

3

• Australia RCM

• ROHS compliant

Safety

• UL 60950-1

• CE Mark

• CAN/CSA C22.2 No. 60950-1

• EN 60950-1

• IEC 60950-1

• AS/NZS 60950-1

• ICASA

• CITC