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Polycom!VVX-3xx!Series!Quick!Reference
Answer an Incoming Call
Simply lift the handset to answer incoming calls. After
answering the call you can:
• Put the call on local hold
• Transfer the call
• Put the call on or off speakerphone
Place an Outbound Call
Outbound calls require an exit code of ___ to access an
outside line. Outbound calls must include the exit code
+ the 10-digit phone number. Example: x-503-764-4300.
Note: Calls can also be placed as x-1-503-764-4300, however the US country code is not required.
- Dial the number, then press the Dial softkey or speak-
erphone button. – or –
- Lift the handset or press the speakerphone button and
then dial the number.
Transfer a Call
1. During a call, press the Transfer key. This will place
the active call on hold.
2. Dial the extension you want to transfer the call to.
3. When the party to whom you are transferring answers the call, consult with them about the call and
press Transfer again to complete the transfer.
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Transfer a Call to Voicemail
Transfer directly to someone's voicemail by transferring
to **<extension#>.
Call Hold
Call hold is used when you want to place a call on hold
and go back to the call from the same phone.
To hold a call: press the Hold button or the Hold soft key.
The call appearance light will blink red. To retrieve the
call, press the call the Hold button again, or Resume, or
the blinking line button.
Note: The hold feature applies only to the local phone.
Held calls can only be picked up from the extension they
were placed on hold from. If you wish to pick them up
from another extension, use the “Transfer a Call” feature.
Checking Voicemail
1. To check your mailbox from your phone, press the
Messages button or dial *38. If you wish to check your
messages from another NocTel phone, dial *98.
2. Follow the menu prompts to access your voicemail.
Redial
To redial press the right arrow pad key twice. This only
applies to last dialed numbers.
Missed, Placed, and Received Calls
Past calls can be view and redialed from the following:
- Press the down arrow pad key to view missed calls.
- Press the right arrow pad key to view placed calls.
- Press the left arrow pad key to view received calls
Handset Volume and Ringing Volume
To adjust the volume on the handset, press the – or +
buttons at the bottom of the phone while the handset is
off hook (lifted).
To adjust the ringing volume, press the – or + buttons
while the handset is on hook (in the cradle).
Note: If the phone has been reset, the volume settings
will also be reset and you will need to adjust them again.
Dialing 911 [9-1-1]
If you need to dial emergency services from your phone,
you do not need to dial an exit code to access an outside
line before dialing 9-1-1.
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Polycom!VVX-3xx!Series!Quick!Reference
Initiating a Local Conference Call
1. Establish your first call.
2. Press the Conf soft key; the party you have been
speaking to will be put on hold and you will hear the dial
tone.
3. Dial an additional party and wait for them to answer
so you can notify them that you are bringing them into a
conference call.
4. Press the Conf soft key again; all parties are now on
the call.
Note: If the party doesn’t answer or doesn’t want to participate in the conference call, press “End Call” and you
will be returned to the original caller.
Forwarding Calls on an Extension
1. With the handset on the hook dial *72 followed by the
10-digit number. (*72XXX.XXX.XXXX)
2. Press the dial soft key. The phone will produce two ascending tones and end the call. Forwarding is setup.
After the initial setup, use *73 to deactivate forwarding.
Note: You can use *72 alone to enable forwarding again
to the same number that you previously entered.
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Do Not Disturb
1. Press the Home key.
2. Use the arrow keys to scroll through and select “Features”, then select “Do Not Disturb.” The Do Not Disturb icon will appear on the screen to confirm that Do
Not Disturb is enabled.
3. To turn Do Not Disturb off, follow the same steps as
above. The Do Not Disturb icon will disappear when it is
disabled.
For Technical Support
Technical support for your service is included and we’re
happy to assist with any questions you may have. Our
hours are Monday – Friday, 5am – 6pm PST and we can
be reached by one of the following methods:
1. E-mail us anytime at support@noctel.com.
2. Dial 611 from your NocTel Phone.
3. Call from any phone by dialing a local support line:
Portland, OR: +1 503.764.4300
Toll-Free: +1 888.400.4521
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