Virtual Communications Express Quick Start
Guide: Polycom® VVX® 301/311
Phone Views
Your Polycom VVX 301/311 Business Media Phone has four main views: Home, Calls, Active Call, and
Lines (default). You can access the Home and Lines view at any time. If your phone has one or more calls,
you can also access Calls or Active Calls.
Press from any menu for the Home view.
Press to alternate between the Home and Line views.
Home View
The Home view displays icons you can select to access phone functions.
You can use the right, left, up, and down arrows to display more icons.
Virtual Communications Express
Quick Start Guide: Polycom VVX 301/311
Lines View
The Line view displays phone lines, favorites, and soft keys. You can press the line key to access the
dialer if your phone is idle.
Calls View
You can access the Calls view if your phone has one or more calls. Use the arrow keys to select a call.
Call color indicates status:
• Medium grey - active call
• Dark grey - incoming call
• White - held call
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Virtual Communications Express
Quick Start Guide: Polycom VVX 301/311
Contacts
Contact Directory
Press to select a contact from the Contact Directory.
• View Directory - select Directories from the Home view. Press Contact Directory on the
Directory screen.
• Add Contact - navigate to your Contact Directory and press Add. Enter the contact’s information,
and press Save. Enter a Favorite Index number to make a contact a Favorite.
• Update Contact Info - navigate to your Contact Directory and select the contact. Press Info >
Edit and update the contact’s information. Press Save.
• Delete a Contact - navigate to your Contact Directory and select the contact. Press Info >
Delete. Press Yes to confirm.
• Search for a Contact - navigate to your Contact Directory and press Search. Enter search
criteria and press Search.
• Dial a contact from your Directory - navigate to your Contact Directory and select the contact.
Select the contact’s phone number.
Favorites
Favorites are contacts you call most often.
• View Favorites from Home - press and select Directories> Favorites.
• Make a contact a Favorite - Go to your Contact Directory and select the contact. Select Info > More,
Add to Favorites. Press Yes to confirm.
• Dial a Favorite - Select the favorite from the Home or Lines view or from your Favorites list.
Tip: A indicates a Favorite.
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