Polycom VVX 300 User Manual
USER GUIDE
Software 4.1.4 | March 2013 | 1725-49089-001 Rev A
Polycom® VVX® 300 and 310 Busines s Media Phones
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service requests, and more.
Polycom® VVX® 300 and 310 Business Media Phones User Guide
Copyright ©2013, Polycom, Inc. All rights reserved.
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USA
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Contents
About This Guide ................................................................................................................ix
Who Should Read this Guide? .................................................................................................... ix
How to Use this Guide .................................................................................................................. ix
Conventions Used in this Guide ....................................................................................................... x
Terms and Writing Conventions .................................................................................................. x
Information Elements .................................................................................................................... xii
Typographic Conventions ...........................................................................................................xiii
Related Documents ....................................................................................................................... xiii
Chapter 1: Getting Started ................................................................................................. 1
Phone Keys and Hardware ......................................................................................................... 1
Phone Views ................................................................................................................................. 2
Home View .......................................................................................................................................... 3
Lines View ........................................................................................................................................... 4
Calls View ............................................................................................................................................ 5
Understanding Phone Icons and Status Indicators ................................................................ 5
Navigating Your Phone Interface ............................................................................................... 6
Entering Data and Updating Fields ........................................................................................... 7
Using the Dialpad Keys on the Phone Console ............................................................................ 8
Registering the Phone ................................................................................................................. 9
Configuring Your Phone Using the Web Configuration Utility ........................................... 10
Chapter 2: Using Basic Features .................................................................................... 11
How Your Phone Handles Calls ............................................................................................... 11
Answering Calls ......................................................................................................................... 12
Answering Another Call ................................................................................................................... 13
Answering on a Shared Line .......................................................................................................... 13
Answering Calls Automatically ....................................................................................................... 14
Managing Multiple Calls ............................................................................................................ 14
Placing Calls ............................................................................................................................... 15
Calling from the Dialer ..................................................................................................................... 15
Placing Calls from Favorites, Recent Calls, and Directories ..................................................... 17
Redialing Numbers .......................................................................................................................... 17
Ending Calls ................................................................................................................................ 18
sing Headsets .......................................................................................................................... 18
U
Enabling Headset Memory Mode .................................................................................................. 19
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Polycom® VVX® 300 and 310 Business Media Phones User Guide
Responding to Incoming Calls................................................................................................. 19
Ignoring Incoming Calls ................................................................................................................... 20
Rejecting Incoming Calls ................................................................................................................ 20
Forwarding Incoming Calls to Another Person ............................................................................ 20
During Calls ................................................................................................................................ 20
Holding Calls ..................................................................................................................................... 21
Transferring Calls ............................................................................................................................. 21
Setting Up and Handling Conference Calls ........................................................................... 22
Setting Up Conference Calls .......................................................................................................... 22
Holding and Resuming Conference Calls .................................................................................... 23
Ending Conference Calls ................................................................................................................ 24
Splitting Conference Calls into Two Held Calls ........................................................................... 24
Managing Conference Call Participants ....................................................................................... 24
Changing the Way Calls are Answered .................................................................................. 25
Forwarding All Calls to Another Person ........................................................................................ 25
Rejecting Calls from a Contact....................................................................................................... 27
Diverting Calls from a Contact to Another Person ...................................................................... 27
Using Do Not Disturb ....................................................................................................................... 27
Using Do Not Disturb with Multiple Lines ..................................................................................... 29
Listening to Voicemail ............................................................................................................... 29
Viewing Recent Calls ................................................................................................................. 30
Working with Your Contact Directory ..................................................................................... 32
Working with a Corporate Directory ....................................................................................... 35
Controlling What is Heard ........................................................................................................ 37
Updating the Incoming Call Ringtone ........................................................................................... 37
Updating a Contact’s Ringtone ...................................................................................................... 37
Changing the Speaker Volume ...................................................................................................... 38
Changing the Ringer Volume ......................................................................................................... 38
Muting the Microphone .................................................................................................................... 38
Choosing Where You Hear Sound Effects ................................................................................... 38
Managing Favorites ................................................................................................................... 38
Working with Shared Lines ...................................................................................................... 40
Chapter 3: Using Advanced Features ............................................................................ 43
Using Buddy Lists ..................................................................................................................... 43
Updating Your Status ...................................................................................................................... 44
Setting Up and Managing a Buddy List ........................................................................................ 45
Blocking Contacts from Viewing Your Status .............................................................................. 46
Monitoring Buddies .......................................................................................................................... 47
Integrating with Microsoft Lync Server 2010 ......................................................................... 48
Using the Browser ..................................................................................................................... 49
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Contents
Navigating the Main Browser ......................................................................................................... 49
Entering Information in the Main Browser .................................................................................... 50
Broadcasting Messages Using Push-to-Talk and Group Paging ....................................... 50
Push-to-Talk Mode ........................................................................................................................... 51
Sending and Receiving PTT Broadcasts .................................................................................. 51
Sending PTT Broadcasts ........................................................................................................ 51
Receiving PTT Broadcasts ..................................................................................................... 52
Receiving PTT Broadcasts When You’re Not in an Active Call ........................................ 53
Receiving PTT Broadcasts During Active Calls ................................................................... 53
Replying to PTT Broadcasts ....................................................................................................... 53
Ending PTT Broadcasts .............................................................................................................. 53
Adjusting the Volume of PTT Broadcasts ................................................................................. 54
Changing Where Broadcasts are Played ................................................................................. 54
Updating the Default Channel .................................................................................................... 54
Updating Channel Subscriptions ............................................................................................... 54
Allowing PTT Broadcasts to Play During Active Calls ............................................................ 54
Group Paging Mode ......................................................................................................................... 55
Sending and Receiving Pages ................................................................................................... 55
Sending Pages ......................................................................................................................... 55
Receiving Pages ....................................................................................................................... 56
Receiving Pages When You’re Not in an Active Call ......................................................... 56
Receiving Pages During Active Calls .................................................................................... 56
Adjusting the Volume of Pages .................................................................................................. 56
Changing Where Pages are Played .......................................................................................... 57
Updating the Default Paging Group .......................................................................................... 57
Updating Paging Group Subscriptions ...................................................................................... 57
Allowing Pages to Play During Active Calls ............................................................................. 57
Using the Calendar .................................................................................................................... 58
Opening and Closing the Calendar ............................................................................................... 59
Navigating Month View .................................................................................................................... 60
Navigating Day View ........................................................................................................................ 60
Navigating Meeting View ................................................................................................................ 61
king with Meeting Reminders .................................................................................................. 61
Wor
Joining Meetings from the Calendar ............................................................................................. 62
Using a Mouse and Keyboard with Your Phone ................................................................... 63
Using Your Computer’s Mouse and Keyboard with Your Phone .............................................. 63
Starting and Stopping Polycom Desktop Connector .............................................................. 63
How to Use Your Computer’s Mouse and Keyboard with Your Phone ............................... 64
Logging into Phones ................................................................................................................. 67
Logging In and Out of a Phone ...................................................................................................... 67
Placing Calls from Phones that are in the Logged-Out State .................................................... 68
Changing Your Password ............................................................................................................... 69
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Polycom® VVX® 300 and 310 Business Media Phones User Guide
Locking the Phone ..................................................................................................................... 69
About Your User Password ............................................................................................................ 70
Locking and Unlocking Your Phone .............................................................................................. 70
Calling and Answering from a Locked Phone .............................................................................. 71
Accessing Features with Your Login Credentials ................................................................ 72
Chapter 4: Customizing the Phone’s Display ............................................................... 75
Changing the Language on Your Phone ................................................................................ 75
Changing the Display Contrast ................................................................................................ 75
Changing the Time and Date Display ..................................................................................... 76
Changing the Backlight ............................................................................................................. 77
Changing the Phone’s Background Picture .......................................................................... 78
Changing the Background Picture ................................................................................................. 78
Using One of Your Own Pictures as the Background Picture ................................................... 78
Displaying Screen Savers ......................................................................................................... 79
Setting Up a Screen Saver ............................................................................................................. 79
Interrupting and Disabling Screen Savers .................................................................................... 80
Chapter 5: Administrative Tasks .................................................................................... 81
Investigating Phone Warnings ................................................................................................. 81
Restarting the Phone ................................................................................................................. 81
Updating Phone Configuration ................................................................................................ 82
Testing Phone Hardware .......................................................................................................... 82
Chapter 6: Getting Help .................................................................................................... 85
Related Documents ..................................................................................................................... 85
The Polycom Community ............................................................................................................ 85
Copyright, Safety, and Regulatory Notices .................................................................. 87
Service Agreements ........................................................................................................................ 87
Governing Law .................................................................................................................................. 87
Limitations of Liability ...................................................................................................................... 87
Polycom Limited Warranty and Limitation Liability...................................................................... 87
Exclusions ......................................................................................................................................... 88
Warranty Exclusive .......................................................................................................................... 88
Safety, Compliance, and Disposal Information ........................................................................... 89
art 15 FCC Rules ....................................................................................................................... 89
P
Class B Digital Device or Peripheral ......................................................................................... 89
Modifications ................................................................................................................................. 89
Installation Instructions ................................................................................................................ 89
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Contents
Plugs Acts as Disconnect Device .............................................................................................. 89
Industry Canada (IC) ................................................................................................................... 90
CE and VCCI Mark ....................................................................................................................... 90
CE Mark R & TTE Directive (EU only) ...................................................................................... 90
WARNING Electrical Safety ....................................................................................................... 92
Russian Compliance .................................................................................................................... 92
New Zealand Telepermit ............................................................................................................. 92
Special Conditions for this User Guide ................................................................................. 92
Australia ......................................................................................................................................... 93
Operating Ambient Temperatures ............................................................................................. 93
Hearing Aid Compatibility (HAC) ............................................................................................... 93
Waste Electrical and Electronic Equipment (WEEE) .............................................................. 93
Restriction of Hazardous Substances Directive (RoHS) ........................................................ 93
Polycom Take Back ..................................................................................................................... 93
End-User License Agreement for Polycom® Software .................................................
vii
About This Guide
This guide applies to two phones: the Polycom® VVX® 300 and 310 business media phones.
You can use this guide if you have either phone.
This user guide will help you to navigate and use your VVX 300 or VVX 310 phone. It will give
you an overview of your phone, and walk you through tasks so you can successfully use your
phone to perform basic and advanced phone functions.
As you read this guide, the terms the phone and your phone refer to either the VVX 300 or VVX
310 phone. Unless specifically noted in this guide, both phones operate in the same way and
the information in this guide applies to both phones. Throughout the rest of this guide, VVX 300
is used to represent both the VVX 300 and 310 phones.
Who Should Read this Guide?
This guide contains overview information for people who are just starting to learn about their
VVX 300 or VVX 310 phone, or who have experience, but need a quick refresher. It is intended
for beginning users, as well as intermediate and advanced users who want to learn about their
phone’s features.
How to Use this Guide
This guide is organized into five chapters. The beginning chapters introduce the phone and
explain how to use the phone’s basic features. Later chapters describe advanced features, and
how to customize your phone to suit your needs. The guide also includes safety and legal
information.
• Chapter 1: Getting Started This chapter contains general information about your phone
that you’ll find helpful before you start using it. It describes phone hardware and phone views,
and how to navigate menus and enter data.
• Chapter 2: Using Basic Features All the basic features that your phone offers—such as
how to add contacts and favorites, or transfer or forward calls—are described in this chapter.
• Chapter 3: Using Advanced Features Advanced features that may not be available on the
phone, or that you may not use on a day-to-day basis, are described in this chapter.
Advanced features include recording calls, locking your phone, monitoring buddies, and
accessing a Browser.
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Polycom® VVX® 300 and 310 Business Media Phones User Guide
• Chapter 4: Customizing Your Phone You can customize your phone in many ways,
including setting up a screen saver, or changing the backlight, background picture, or time
and date format. Read this chapter to personalize your phone.
• Chapter 5: Administrative Tasks This chapter describes tasks that your administrator
may ask you to perform. These tasks include investigating phone issues, restarting the
phone, updating the phone’s configuration, and testing the phone’s hardware.
• Copyright, Safety, and Regulatory Notices This section provides important safety and
compliance information relating to your phone.
• End-User License Agreement The End-User License Agreement outlines the legal
agreement between you and Polycom when you agree to install and use Polycom software.
Conventions Used in this Guide
This user guide contains terms, graphical elements, and a few typographic conventions.
Familiarizing yourself with these terms, elements, and conventions will help you perform phone
tasks.
Terms and Writing Conventions
• Your Phone / the phone These terms refer to either the VVX 300 or VVX 310 phone.
Unless specifically noted in this guide, both phones operate in the same way and the
information in this guide applies to both phones.
• Press This action refers to depressing a key on the keypad, a line key, an arrow key, a
hard key—like Hold or Microphone Mute—or pressing a soft key for a second or two.
• Select Submenu > Submenu > Submenu This convention describes how to access
submenus. Each submenu name is in boldface and separated by a ‘greater than’ symbol. If
the instructions indicate to select Basic > Preferences > Language, select the Basic
submenu, select the Preferences submenu, and select the Language submenu.
• Highlight This action refers to selecting an item on the screen so that its appearance
brightens. Soft keys apply to highlighted items.
• Select Selecting an item on the screen refers to using the arrow keys—up, down, left, and
right—to highlight an item. Press the central Select key so that another screen opens.
• Views Your phone has four main views: Home, Calls, Active Call, and Lines (the default)
view. A view is a specific screen on the phone interface that provides unique information and
enables you to perform specific tasks.
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About This Guide
• Dialpad The dialpad is the area of the keypad you use to enter numbers and characters.
The dialpad consists of all the number keys, as well as the asterisk (*) and pound (#) keys.
• Key This term refers to any button on the phone console. Phone keys include the dialpad
keys, , , , , , and .
• Option An option is one of a series of items you can select for a phone setting, such as
Enabled and Disabled.
• Held call This term describes any call (including a conference call) that is on hold. Audio for
held calls cannot be heard.
• Active call This term refers to a call (including a conference call) you’re currently in. An
active call has audio associated with it.
• Setting The name of a field for which you can define information or choose an option.
• Field This term describes the area of the screen next to a setting in which you can enter
information or select an option.
• Icon A picture on the screen. There are two types of icons:
○ An icon that you can select to access a function, feature, setting, or application. For
example, when you’re in Home view, you can select the New Call icon ( ) to place
a call.
○ An icon that provides phone information or status only. Selecting this type of icon
doesn’t access another function. For example, your phone may have an icon to indicate
you have a voicemail message simply to notify you of the current status.
• Soft key This term describes the context-sensitive keys that display along the bottom of the
screen that update depending on the task you’re performing. To see additional options (if
available), press More. The More soft key is always on the far-right of the soft key area, as
shown next. The additional options display as shown next.
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Polycom® VVX® 300 and 310 Business Media Phones User Guide
Name
Icon
Description
locations.
resources.
• Soft key area The soft key area (shown above) is the area along the bottom of the screen
that displays context-sensitive soft keys.
• Status bar The status bar (shown next) is the top-most part of the screen. It displays the
time and date or other messages instead of the date display.
Information Elements
The following icons are used to alert you to various types of important information in this guide:
Icons Used in this Guide
Note
Administrator Tip
Caution
Warning
Web Info
Timesaver
Power Tip
The Note icon highlights information of int erest or important information
needed to be successful in accomplishin g a procedure or to understand
a concept.
The Administrator Tip icon highlights techniqu es, shortcuts, or
productivity related tips.
The Caution icon highlights information you need to know to avoid a
hazard that could potentially impact device perf ormance, application
functionality, or successful feature configuration.
The Warning icon highlights an action you must perform (or avoid) to
prevent issues that may cause you to lose infor m ation or your
configuration setup, and/or affect phone or net work performance.
The Web Info icon highlights supplementary information available online
such as documents or downloads on support.polycom.com or oth er
The Timesaver icon highlights a faster or alternative method for
accomplishing a method or operation.
The Power Tip icon faster, alternative pr ocedures for advanced
administrators already familiar with the t echniques being discussed.
Troubleshooting
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The Troubleshooting icon highlights informat i on that may help you solve
a relevant problem or to refer you to other relevant troubleshooting
Name Icon Description
site and other reference sites.
About This Guide
Settings
The Settings icon highlights settings you may need to choose for a
specific behavior, to enable a specific feature, or to access
customization options.
Typographic Conventions
A few typographic conventions, listed next, are used in this guide to distinguish types of in-text
information.
Typographic Conventions
Convention Description
Bold
Italics
Underlined Blue Used for URL links to external Web pages or docume nts. If you click on
Highlights interface items such as menus, soft keys, file names, and
directories. Also used to represent menu select i ons and text entry to the
phone.
Used to emphasize text, to show example value s or inputs, and to show
titles of reference documents available from t he Polycom Support Web
text in this style, you will be linked to an external document or Web page.
Blue Text Used for cross references to other sections within this document. If you
click on text in this style, you will be taken to another part of this
document.
Fixed-width-font Used for code fragments and parameter names.
Related Documents
For additional information about the VVX 300 and 310 phones, see the following documents:
• User Documents:
○ Polycom VVX 300 and 310 Business Media Phone Quick User Guide—This guide is a
quick reference on how to use the phone’s most basic features. It also briefly describes
how to navigate the phone and enter information. It is available from the
310 Business Media Phone Support Web page.
VVX 300 and
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Polycom® VVX® 300 and 310 Business Media Phones User Guide
• Setup and maintenance documents:
○ Polycom VVX 300 and 310 Business Media Phone Quick Start Guide—This guide
describes the contents of your phone package, how to assemble the phone, and how to
connect the phone to the network. The quick start guide is included in your phone
package. It is also available from the
VVX 300 and 310 Business Media Phone Support
Web page.
○ Polycom VVX 300, 310, 400, and 410 Business Media Phone Administrators’ Guide—
This guide provides detailed information about setting up and configuring your phone,
including how to configure features. It is available from the
VVX 300 and 310 Business
Media Phone Support Web page.
○ Polycom VVX VVX 300/310/400/410/500/600 Business Media Phone Wallmount
Instructions—This document provides detailed instructions for mounting your phone on
the wall. To install your phone on the wall, you’ll need the optional wallmount package.
The wallmount instructions are included in the optional wallmount package. They are
also available from the VVX 300 and 310 Business Media Phone Support Web page
• Feature Descriptions and Technical Notifications for Polycom phones—These documents
describe workarounds to existing issues and provide expanded descriptions and examples
for phone settings and features. You can find these documents on the Polycom Support
Web site on the Polycom® Profiled UC Software Features and
Polycom® Engineering
Advisories and Technical Notifications support pages.
.
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Note: Accessing Features and Options
As you read this guide, keep in mind that certain p hone features are configurable by your
features may not be enabled or may operate differently on your phone. The examples and
figures in this guide may not directly reflect what displays on your phone screen.
Chapter 1: Getting Started
Before you use your Polycom® VVX® 300 phone, you may wish to take a few moments to
become familiar with its features and user interface. In this chapter, you learn about your
phone’s components and the screen layout. You’ll also learn how to configure your phone
remotely using the Polycom Web Configuration Utility.
system administrator or determined by your phone environment. As a result, some
Phone Keys and Hardware
The following figure shows the important phone features, which are described next.
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Polycom® VVX® 300 and 310 Business Media Phones User Guide
Feature
Description
also use the dialpad keys to select menu items t hat have index numbers.
key
data.
green when an analog headset is activated.
Web Info: Attaching Phone Hardware
For information on attaching phone hardwa re, including how to connect your phone to the
network, see the
from the Polycom Business Media Phones Web pa ge.
VVX 300 Phone Features
Speaker Provides ringer and hands-free (speakerphone ) audio output.
Dialpad Enables you to enter numbers, letters, and sp ecial characters. You can
Security slot The connector on the back of your phone that enables you to attach a
laptop cable lock to your phone so you can secur e i t to a desktop. For
more information on locking your phone to t he desktop, see
Security Slots on Polycom Phones (Technical Bulletin 64654).
Message Waiting Indicator Flashes red to indicate new messages.
Home key
Screen The 2.2-inch diagonal screen is backlit.
Navigation keys/Select
Headset key Enables you t o pl ace and receive calls through a headset. The key glows
Press from any screen to display Home view. From Home vi ew,
press to display other phone views.
Scroll through displayed information or option s. Sel ect a field of displayed
Speakerphone key Enables you to place and receive calls using the speakerphone. The key
glows green when activated.
Mute key Mutes local audio during calls and conferences. The key glows red when
activated.
Volume keys Adjust the volume of the handset, headset, speaker, and phone’s ringer.
Microphone Transmits sound to other phones.
Quick Start Guide for your phone, available by navigating to your phone
Phone Views
Your phone has three main views: Home, Calls, and Lines view (the default).
To change views:
• For Home view, press .
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Chapter 1: Getting Started
Troubleshooting: Why Can’t I Access a Certain V i ew?
The views you can access depend on the number of calls your p hone has, and if your
• From Home view, press to display either Lines or Call view.
phone has an active call. If your phone is idle, you can access Home and Lines view. If
your phone has one call only—and it’s active—you can access Home and Lines view. If
your phone has multiple calls, or one held call, you can access Home, Lines, and Calls
view by pressing .
At the top of each view is a status bar, shown next. The status bar shows the date and time. If
your phone has information you should know about, messages will display, together with the
time.
Home View
You can display Home view (shown next) by pressing . Home view displays your phone line,
and messages, settings, and information. At the bottom of Home view is a Page Indicator that
shows how many pages of icons Home view displays.
To change the displayed page, press the down or up arrow key. To change the highlighted
entry, press the right or left arrow key. Press Select to access the desired menu.
Home view displays the following icons:
• New Call—Select New Call to display the Dialer so you can place a call.
• Messages—Select Messages to access your voicemail.
• Directories—Select Directories to access your Contact Directory, Favorites, and Recent
Calls list. You may also be able to access a Corporate Directory and Buddy Status List if
they’re set up on your phone.
• Forward—Select Forward to set up forwarding options for incoming calls.
• DND—Select DND to toggle DND (Do Not Disturb) on or off. When DND is enabled, your
phone won’t ring and incoming calls will go to voice mail.
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Polycom® VVX® 300 and 310 Business Media Phones User Guide
Note: Why Can’t I Access the Idle Browser?
If your phone has calls, you can’t access the Idle Browser. To access the Main Browser,
Browser.
• Settings—Select Settings to access phone features and settings to customize your
phone.
Additional icons may include:
• Applications—Select Applications to access a menu of custom applications. See your
administrator for information about any specific applications listed in this menu.
• Calendar—Select Calendar to show a calendar with your meeting details. Using the
Calendar feature, you can join meetings directly from your phone.
Lines View
Lines view (shown next) is your phone’s default display. Lines view displays your phone line(s),
your favorites, and soft keys in the soft key area.
If your phone is idle, you can press a line key to access the Dialer.
If your phone has calls, the phone line indicates the number of calls you have, and if they’re
active or held. If the phone line has an active call, the call color is medium grey, as shown next.
If the phone line has one or more held calls, the call color is light grey, as shown next. The
number of total calls is shown above the calls. To select a call, use the up and down arrow keys.
select Applications from Home view. For information about the Browser, see Using the
4
Chapter 1: Getting Started
Icon
Description
Icon
Description
Calls View
You can access Calls view (shown next) if your phone has multiple calls in progress, or you
have one held call. Use the up and down arrow keys to see all your calls. If your phone has
multiple lines, calls display under the associated line.
Call color indicates status:
• Medium grey—Active call
• Dark grey—Incoming call
• Light grey—Held call
Use the up and down arrow keys to highlight a call. The soft keys apply to the highlighted call.
Understanding Phone Icons and Status Indicators
The following icons and indicators indicate phone, call, or buddy/contact status, or to indicate
that a feature is enabled.
Registered line
Unregistered line
Placing a call
Active call using Polycom HD
Voice
Phone warning
Login credentials invalid
Shared line
Shared line with a held call
Held call
Incoming call
Call forwarding is enabled
You have messages
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Polycom® VVX® 300 and 310 Business Media Phones User Guide
Icon
Description
Icon
Description
If you want to…
Do this…
screen
Dial
Active conference
Placed call
Received call
Missed call
Favorite
Do Not Disturb enabled
Navigating Your Phone Interface
Presence status (Available)
Presence status (Busy or In a Call)
Presence status (Away)
Presence status (Do Not Disturb)
Presence status (Offline)
Presence status (No information)
Presence status (No information)
The following table shows you how to navigate your phone’s screens, as well as select and
highlight options.
Return to Home view from any
Return to the previous screen Press Back, as shown next. Or press the left arrow key .
Switch phone views
Press .
Press to display a different view (from Home view to Lines
view to Calls view, if there is an active call).
6
Place a call Press
or use the right arrow key from a call list.
Chapter 1: Getting Started
If you want to…
Do this…
Hold
Resume
Mode
Highlight calls in Calls view Use the up and down arrow keys to select a call. The soft keys,
like
Select a menu item or option Use the up and down arrow keys to highlight the menu item or
option, and press Select.
If the menu is numbered, press the dialpad key to enter the
corresponding menu. For example, press 4 to enter the Backlight
Timeout menu as shown above.
Use * to page up and # to page down in the menus.
or
, apply to the highlighted call.
Close an option box without
selecting anything
Select a soft key, menu item,
or option
Select a soft key that’s not in
view
Press the left arrow key.
Use the up and down arrow keys to highlight the me nu i tem or
option. Press the appropriate soft key.
If an item in a list has a number next to it, you can press the
corresponding number on the dialpad to select the item.
If a More soft key displays in the far-right of the soft key area (as
shown next), there are additional soft keys available, but you can’t
see them. Press More to view the additional soft keys.
Entering Data and Updating Fields
You can enter information and edit fields using the dialpad keys on the phone console.
Before you use the dialpad keys to enter information in fields, you can select Encoding or
Mode to specify how you want to enter information:
The following tables list the Mode and Encoding options.
• Mode—enables you to enter just numbers, or text in title case, lowercase, or uppercase
characters.
• Encoding—enables you to enter alphanumeric and special characters—including all the
options available when you select Mode—as well as characters in special languages.
Options Available
When You Select
Abc Abc
ABC ABC
Options Available When You Select Encoding
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Polycom® VVX® 300 and 310 Business Media Phones User Guide
Mode
Encoding
Options Available
When You Select
abc abc
123 123
ASCII (for regular text)
Latin (to enter accented characters)
Options Available When You Select Encoding
Katakana (for Japanese characters)
Unicode (to store characters as double bytes)
Cyrillic (for Russian characters)
Using the Dialpad Keys on the Phone Consol e
You can use the dialpad keys on your phone console to update field information. If a field
requires data input, select Encoding or Mode to specify how you want to enter data.
Use the tips in the following table to enter information using the dialpad.
If you want to… Do this…
Enter numbers, or characters in
uppercase, lowercase, or titlecase
mode
Enter only numbers Select Encoding or Mode, and select the numeric (123)
Enter text in a special language Select
Enter a character Press a dialpad key repeatedly to view the character options
Enter a number Press a dialpad key repeatedly (depending what mode
Select Encoding or Mode, and select one of t he al phabetic
(ABC, abc, or Abc) options.
option.
, and select one of the language options.
and stop to select. When the character you want to enter
displays in the field, wait one second, and ent er the next
character.
you’re in) to enter the number that displays on that key.
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Chapter 1: Getting Started
If you want to…
Do this…
numerical (123) mode.
Web Info: How to Register Your Phone
For detailed information on how to register your phone after you install it, see Registering
Standalone Polycom Phones (Quick Tip 44011)
Enter a special character Select Encoding, and select one of the alphabetic (Abc,
ABC, or abc) options. Then, press the 1, *, 0, or # key one
or more times to enter one of the following special
characters:
• 1 key: ! | ‘ ^ \ @ : 1
• * key: . * - & % + ; ( )
• 0 key: / , _ $ ~ = ? 0
• # key: # > < { } [ ] “ ‘
Note: You can’t access special characters when you’re in
Enter a space Select Encoding, and select one of the alphabetic (Abc,
ABC, or abc) options. Then, press the 0 key.
Note: You can’t enter a space when you’re in numerical
(123) mode.
Delete one or more characters Using the left and right arrow keys until the curs or is
positioned to the right of the character(s) you want to del ete.
Then, press .
Registering the Phone
Generally, your phone will be deployed with multiple other phones. In this case, your system
administrator will configure the phone parameters beforehand, so that after you set up your
phone, the phone will be registered and ready to use.
If your phone is not part of a large phone deployment, your phone may not be registered after
you set it up. Before you use your phone, you or your system administrator will have to register
it.
.
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Polycom® VVX® 300 and 310 Business Media Phones User Guide
Web Info: Using the Utility
For detailed information on accessing, nav igating, and using the utility, see the Polycom
Web Configuration Utility User Guide
Configuring Your Phone Using the Web Configuration Utility
This section explains how to update phone settings from your phone, using the phone’s menu
commands. If you wish, you can also update these settings remotely with the Polycom Web
Configuration Utility.
The phone’s Web Configuration Utility enables you to view and configure phone behavior from a
computer using any compatible Web browser. The utility provides a browser-friendly view of
your phone’s current settings. Using the utility, you can perform many of the same updates from
your computer that you can perform using your phone’s menu system.
You can access the utility using any compatible Web browser installed on a computer that
resides on the same network as your phone. Before you begin, you’ll need to know the IP
address of your phone, and the user password to log in to the utility.
.
To access the Web Configuration Utility for your phone:
1 Launch a Web browser from a computer on the same network as your phone.
2 In the Address Bar of your Web Browser, enter the IP address of your phone. For
example, if your phone’s IP address is 123.22.3.4, enter this information in the address
bar.
3 Press the Enter key.
4 From the Web Configuration Utility login screen, select User, and enter the user
password. The default user password is 123.
5 Click Submit.
The Web Configuration Utility Home screen is displayed.
10
Chapter 2: Using Basic Features
Now that you’re familiar with your phone’s user interface and how to interact with it, you’re ready
to perform baisc phone tasks that you’ll use on a daily basis. At the end of this chapter, you’ll
become expert at handling multiple calls at one time, manipulating incoming and active calls,
and accessing directories and lists so you can perform tasks quickly and efficiently.
In this chapter, you’ll learn about:
• Calling, answering, holding, and ending calls
• Ignoring, rejecting, forwarding, and transferring calls
• Setting up conference calls
• Enabling Do Not Disturb
• Listening to voicemail
• Handling Directories, Recent Calls, and Favorites
• Customizing ringtones
• Controlling phone volume
• Setting up Do Not Disturb
• Using headsets
• Managing shared lines
How Your Phone Handles Calls
Your phone can handle multiple calls at a time. However, only one active call—the call that has
audio associated with it—can be in progress at any given time. In addition to the active call, your
phone may have multiple other calls that are either held, or in an incoming or ringing state. Your
phone can handle a maximum of 6 calls at one time.
Your administrator can set up your phone to have up to 6 lines. Lines can have unique
extension numbers, or they can have the same extension number as other lines. Your phone
can supported a maximum of 24 calls.
You can place and answer calls in these ways:
• Using the handset
• Using the speakerphone
• Using a headset
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Polycom® VVX® 300 and 310 Business Media Phones User Guide
Troubleshooting: Why Doesn’t the Speakerphone Work?
If your speakerphone doesn’t work, your sy st em adm inistrator may have disabled it. You
you press .
Power Tip: Setting Up the Phone to Automatically Use Your Heads et for All Calls
If you frequently use a headset, you can make t he headset the default call path. To set
this up, see
During a call, you can alternate between handset, headset, or speakerphone modes by picking
up the handset, or pressing or . For example, if you’re using the handset, you can switch
to headset mode by pressing , or switch to speakerphone mode by pressing .
When you’re in speakerphone mode, glows green. When you’re in headset mode, glows
green if an analog headset is connected.
must handle calls using the handset or a headset . If your system administrator disables
the speakerphone on your phone, Handsfree mode disabled appears on the screen after
Enabling Headset Memory Mode
Answering Calls
All incoming calls display in an Incoming Call window, as shown next.
To answer the call, do one of the following:
• To use the handset, pick up the handset.
• To use the speakerphone, press or press Answer.
• To use your headset, press .
If you’re already in handset, speakerphone, or headset mode, press Answer, and the phone will
automatically use the mode you’re in.
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Chapter 2: Using Basic Features
Note: Answering Calls When Your Phone is Locked
If your phone is locked, the way you answer calls is different. For more information on
If you don’t answer the call within 10 seconds, the Incoming Call window disappears, and Calls
view displays, as shown next.
To answer the call, pick up the handset, press , or press . Or, from Calls view, press
Answer to use the speakerphone.
answering calls from a locked phone, see Calling and Answering from a Locked Phone.
Answering Another Call
If you have a call and an incoming call arrives on the same or a different line, a call waiting tone
beeps, and the Incoming Call window displays. To answer the call, press Answer. The call you
were in is held.
If you don’t answer the call within 10 seconds, the Incoming Call window disappears, and Calls
view displays.
Answering on a Shared Line
If you share a line with another phone, you can answer calls as described above. Or, someone
who shares the line can choose to answer the call from their phone. If you answer the call and
hold it, anyone who shares your line can answer the held call.
For more information about shared lines, including what you can and can’t do with shared lines,
see Working with Shared Lines.
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Polycom® VVX® 300 and 310 Business Media Phones User Guide
Note: Auto-Answered Calls and Microphone Mute
Your phone mutes the microphone for all auto-ans wered calls, so that the party calling you
enable or disable microphone mute for auto-ans wered calls, see step 2, below.
Answering Calls Automatically
You may find it convenient if your phone to auto-answer calls, so you don’t have to press a key
to answer a call. If you enable this feature, your phone will automatically answer incoming calls
using the speakerphone. Your system administrator sets how many times your phone will ring
before the call is auto-answered.
If Auto Answer is enabled and a call arrives while you’re already in a call, the incoming call will
be automatically answered if you end or hold the current call.
can’t hear you. To unmute the microphone so the ot her party can hear you, press . To
To enable your phone to automatically answer calls:
1 Select Settings from Home view, and select Basic > Preferences > Auto Answer.
2 From the Auto Answer screen, do the following:
○ To enable your phone to automatically answer SIP calls, select Auto Answer SIP
Calls, and select Yes. The default setting is No.
○ To mute the microphone for all auto-answered calls so the incoming caller can’t hear
you, select Microphone Mute, and select Yes. The default setting is Yes.
3 Press Save.
Managing Multiple Calls
You can easily manage multiple calls from Lines and Calls view.
Calls view displays all the calls for each phone line, as shown next. All the calls for a phone line
display under the associated phone line. Scroll up or down to see all your lines and calls. To
switch to Lines view, press More and then Lines or press .
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Chapter 2: Using Basic Features
Note: Calling from a Locked Phone
If your phone is locked, see Calling and Answering from a Locked Phone for information
Lines view shows you each line on your phone, and how many calls each line has, as shown
next. In the example below, line 2326 has one active call, and line 2327 has one held call.
If you press a line key that doesn’t have an active call, the most recent call on that line will
become active. The current call will be held.
To manage a call, use the up and down keys to highlight it. Then, press one of the soft keys to
hold, resume, end, or transfer the highlighted call, or set up a conference with the highlighted
call.
Placing Calls
You can place a call using the handset, speakerphone, or headset. You can dial the number
first, and then choose the method—by picking up the handset, pressing , or pressing —or
choose the method first, and then dial the number.
You can place calls in these ways:
• Manually, from the Dialer
• Automatically, by tapping a favorite in Home or Lines view
• Automatically, from your Favorites list, Recent Calls list, or Contact Directory.
on placing calls when your phone is locked.
Calling from the Dialer
The Dialer displays a list of previously-placed calls. Select one of the entries to automatically
enter it. Or, start entering a number. As you enter numbers, the Dialer displays a list of similar
numbers, as shown next. Use the up and down arrow keys to select a match and automatically
enter it.
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Polycom® VVX® 300 and 310 Business Media Phones User Guide
Power Tip: Choosing URLs or Numbers Mode from the Dialer
To enter a URL in the Dialer, tap URL. To exit URL mode and enter numbers, tap
Number
Note: No New Call Icon when Maximum Calls Reached
The New Call soft key is not displayed when the maximum number of calls is reached
To display the Dialer, do one of the following:
• From Home view, select New Call.
• From Lines or Calls view, press New Call. (The New Call soft key won’t display if you
have an active call.)
• If your phone is idle, start entering a phone number.
• Pick up the handset, or press or . This method only works if you don’t have an
active call.
• In Lines view, press a line key that doesn’t have any calls.
.
(24).
When you access the Dialer, an active call is held.
To call from the Dialer:
• Enter the number, and then pick up the handset, press a line key, press , or press .
or
• If you’re already in handset, speakerphone, or headset mode, enter the number, and press
Dial.
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