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USER GUIDE
UC Software 5.5.0 | May 2016 | 3725-46211-006A
Adapted by Atlantic Broadband | August 2016
Polycom® VVX Business Media Phones
Applies to Polycom V VX 201, 310, 410, 50 0, and 600
Business Media Phones, Polycom VVX Expansion
Modules, and Polycom VVX Camera
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Copyright© 2016, Polycom, Inc. All rights reserved. No part of this document may be reproduced, translated into another
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End User License Agreem ent By installing, copying, or otherwise using this product, you acknowledge that you
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Patent Information The accompanying product may be protected by one or more U.S. and foreign patents and/or
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®
, the Polycom logo and the names and marks associated with Polycom products are
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Contents
Contents
Before You Begin .............................................................................................................. 1
Who Should Read this Guide? ............................................................................................................ 1
Related Documentation ....................................................................................................................... 1
Overview of Polycom VVX Business Media Phones...................................................... 3
Overview of Phone Hardware and Keys.............................................................................................. 3
VVX 201 Hardware ....................................................................................................................... 4
VVX 310 Hardware ....................................................................................................................... 5
VVX 410 Hardware ....................................................................................................................... 7
VVX 500 and VVX 600 Hardware ............................................................................................... 10
Securing Your Phone with the Security Slot ............................................................................... 10
Overview of the Phone Interface ....................................................................................................... 10
User Screens .............................................................................................................................. 10
Icons and Status Indicators ........................................................................................................ 14
Entering Information in Data Fields ................................................................................................... 18
Entering Information Using the Dial Pad .................................................................................... 19
Enter Information Using the Onscreen Keyboard ....................................................................... 20
Logging Into and Locking Your Phone ......................................................................... 21
Log In to Your Phone ......................................................................................................................... 21
Log Out of Your Phone ............................................................................................................... 22
Change Your Login Password .................................................................................................... 22
Log In to a Guest ACD Phone ........................................................................................................... 22
Log Out of a Guest ACD Phone ................................................................................................. 22
Locking Your Phone ........................................................................................................................... 23
Lock Your Phone ......................................................................................................................... 23
Unlock Your Phone ..................................................................................................................... 24
Change Your User Password ...................................................................................................... 24
Audio Calls ...................................................................................................................... 25
Placing and Answering Audio Calls ................................................................................................... 25
Placing Audio Calls ..................................................................................................................... 25
Redial a Number ......................................................................................................................... 29
(Adapted by Atlantic Broadband)
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Redial a Contact when the Contact is Available ......................................................................... 29
Answering Audio Calls ................................................................................................................ 30
Switch among the Handset, Headset, and Speakerphone ............................................................... 32
Mute and Unmute Audio .................................................................................................................... 32
Holding and Resuming Calls ............................................................................................................. 33
Hold a Call .................................................................................................................................. 33
Resume a Call ............................................................................................................................ 33
Resume a Call on a VVX Expansion Module ............................................................................. 33
End an Active Audio Call ................................................................................................................... 33
End a Held Call ........................................................................................................................... 34
Transferring Calls .............................................................................................................................. 34
Choose a Default Transfer Type ................................................................................................. 34
Transfer a Call............................................................................................................................. 34
Cancel a Transfer........................................................................................................................ 34
Managing Calls on VVX 201, 310, 410, 500, and 600 Phones ............................................................ 35
Display Calls from the Lines Screen ........................................................................................... 35
Display Calls from the Calls Screen ........................................................................................... 35
Manage a Call from the Calls Screen ......................................................................................... 36
View a List of Calls ..................................................................................................................... 36
Manage a Call ............................................................................................................................. 36
Ignoring or Rejecting Incoming Calls ................................................................................................. 37
Ignore or Silence an Incoming Call ............................................................................................. 37
Reject Incoming Calls ................................................................................................................. 37
Reject Calls from a Contact ........................................................................................................ 38
Rejecting Calls with Do Not Disturb ............................................................................................ 38
Redirecting Incoming Calls ................................................................................................................ 39
Forwarding Incoming Calls to a Contact ..................................................................................... 39
Divert Calls to a Contact ............................................................................................................. 40
Conference Calls ............................................................................................................ 41
Tips for Conference Calls .................................................................................................................. 41
Audio Conference Calls ..................................................................................................................... 41
Initiate a Conference Call ........................................................................................................... 41
Join Calls to Create a Conference Call ...................................................................................... 42
End a Conference Call ................................................................................................................ 42
Hold a Conference Call............................................................................................................... 42
Resume a Conference Call......................................................................................................... 42
Split a Conference Call ............................................................................................................... 43
Manage Conference Call Participants ........................................................................................ 43
Shared Lines ................................................................................................................... 44
(Adapted by Atlantic Broadband)
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Shared Line Limitations ..................................................................................................................... 44
Answering Calls on Shared Lines ..................................................................................................... 44
Missed and Received Calls on Shared Lines .................................................................................... 44
Hold a Call Privately on a Shared Line .............................................................................................. 44
Recording Audio Calls ................................................................................................... 46
Guidelines when Recording Calls...................................................................................................... 46
Record a Call .................................................................................................................................... 46
Manage a Call while Recording ......................................................................................................... 47
Pause a Recording ............................................................................................................................ 47
Resume a Recoding .......................................................................................................................... 47
Stop Recording .................................................................................................................................. 47
Record a Conference Call ................................................................................................................. 48
Browse Recorded Calls ..................................................................................................................... 48
Play a Recorded Call ........................................................................................................................ 48
Pause and Resume Played Recordings ............................................................................................ 49
Stop Playing a Recording .................................................................................................................. 49
Rename a Recording ........................................................................................................................ 49
Delete a Recording ............................................................................................................................ 49
Video Calls ...................................................................................................................... 50
Tips for Video Calls............................................................................................................................ 50
Using a VVX Camera ........................................................................................................................ 51
Control the Lens Angle ............................................................................................................... 51
Stop Sending Video with the Privacy Shutter ............................................................................. 51
Status Indicators and Messages for the VVX Camera ............................................................... 51
Changing Video Call Settings ............................................................................................................ 53
Set the Call Rate for Video Calls ................................................................................................ 53
Stop Video for All Calls ............................................................................................................... 53
Change Video Clarity .................................................................................................................. 54
Changing the Video Call and PIP Displays ................................................................................. 55
Place a Video Call ............................................................................................................................. 58
Swap Video ....................................................................................................................................... 58
Display Video Calls in Full Screen ..................................................................................................... 58
Exit Full Screen View ......................................................................................................................... 59
Stop Sending Video ........................................................................................................................... 59
No Video from the Far Side ............................................................................................................... 60
Handling Video and Audio Calls ........................................................................................................ 60
Handle Conference Calls with Video .......................................................................................... 60
Managing Video Calls without a VVX Camera .................................................................................. 61
View Video in Full Screen during Calls ....................................................................................... 61
(Adapted by Atlantic Broadband)
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Handling a Mixture of Video and Audio-Only Calls ..................................................................... 62
Place Audio-Only Calls ...................................................................................................................... 62
Call Lists and Directories ............................................................................................... 64
Recent Calls ...................................................................................................................................... 64
View Recent Calls ....................................................................................................................... 64
Sort Recent Call Entries ............................................................................................................. 64
Sort Entries by Call Type ............................................................................................................ 65
Edit Recent Contact Entries........................................................................................................ 65
Delete a Recent Contact ............................................................................................................. 65
Save a Recent Contact ............................................................................................................... 65
View Call Details ......................................................................................................................... 65
Managing the Contact Directory ........................................................................................................ 66
Search for a Contact in the Contact Directory ............................................................................ 66
Add a Contact to the Contact Directory ...................................................................................... 66
View Contact Information ............................................................................................................ 67
Update a Contact's Information .................................................................................................. 67
Delete a Contact ......................................................................................................................... 68
Managing the Corporate Directory .................................................................................................... 68
Searching the Corporate Directory ............................................................................................. 68
Add Contacts from the Corporate Directory to the Contact Directory ........................................ 69
Favorites and Contact Lists ........................................................................................... 70
Managing Favorites ........................................................................................................................... 70
Add Favorites .............................................................................................................................. 70
Viewing Favorites ....................................................................................................................... 70
Reorder Favorites ....................................................................................................................... 71
Delete Favorites .......................................................................................................................... 71
Using Buddy Lists .............................................................................................................................. 72
Add Contacts to Your Buddy List ................................................................................................ 72
View Your Buddy List .................................................................................................................. 72
Monitor Contacts on Your Buddy List.......................................................................................... 72
View Your Watcher List ............................................................................................................... 73
Block Contacts from Viewing Your Status ................................................................................... 73
View a List of Blocked Contacts ................................................................................................. 73
Unblock a Contact ...................................................................................................................... 73
Updating Your Presence Status ..................................................................................... 74
Updating Your Buddy Status .............................................................................................................. 74
Update Your Buddy Status .......................................................................................................... 74
Automatically Update Your Buddy Status ................................................................................... 74
(Adapted by Atlantic Broadband)
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Accessing, Sending, and Broadcasting Messages ..................................................... 75
Accessing Voice and Video Messages .............................................................................................. 75
Access Voicemail and Video Messages ..................................................................................... 75
Remove the Message Alert......................................................................................................... 75
Broadcasting Messages with Group Paging ..................................................................................... 76
Send a Group Page .................................................................................................................... 76
Receiving Pages ......................................................................................................................... 76
Group Paging Settings ................................................................................................................ 77
Customizing Your Phone ................................................................................................ 79
Password Required to Customize Your Phone .................................................................................. 79
Choose a Theme for Your Phone ...................................................................................................... 79
Set the Language .............................................................................................................................. 80
Change the Time and Date Format ................................................................................................... 80
Disable the Time and Date Display ............................................................................................ 80
Backlight Intensity and Timeout ......................................................................................................... 81
Set the Backlight Intensity .......................................................................................................... 81
Set the Backlight Timeout ........................................................................................................... 82
Changing Your Background ............................................................................................................... 82
Change the Background Picture ................................................................................................. 82
Adding Personal Photos as Your Background ............................................................................ 82
Reset Your Background .............................................................................................................. 83
Enable Transparent Line Keys .......................................................................................................... 84
Screen Savers ................................................................................................................................... 84
Enable Screen Savers ................................................................................................................ 84
Use Personal Photos as Screen Savers..................................................................................... 85
Disable the Screen Saver ........................................................................................................... 86
Use Your Phone as a Digital Picture Frame ...................................................................................... 86
Picture Frame Tasks ................................................................................................................... 87
Using Power-Saving Mode................................................................................................................ 87
Change Your Office Hours .......................................................................................................... 88
Change Timeouts ....................................................................................................................... 88
Changing Audio Settings ................................................................................................................... 89
Change Incoming Call Notifications ............................................................................................ 89
Set a Ringtone for Incoming Calls .............................................................................................. 89
Set a Ringtone for Individual Contacts ....................................................................................... 89
Change the Volume .................................................................................................................... 90
Phone Accessories ........................................................................................................ 91
Using a Headset with Your Phone ..................................................................................................... 91
(Adapted by Atlantic Broadband)
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Connecting a Headset ................................................................................................................ 91
Use Your Headset for All Calls .................................................................................................... 92
Reactivate Headset Memory Mode ............................................................................................ 92
Using Electronic Hookswitch ...................................................................................................... 92
Disconnect Your Headset ........................................................................................................... 94
Using Bluetooth Headsets with V VX 600 Phones ...................................................................... 94
Connecting Polycom VVX Expansion Modules to Your Phone ......................................................... 96
VVX Expansion Module Hardwar e Features .............................................................................. 97
Connect VVX Expansion Modules .............................................................................................. 99
Assigning Contacts and Favorites to VVX Expansion Modules ............................................... 100
Navigate VVX Color Expansion Module Paging ....................................................................... 101
Changing the Backlight Intensity .............................................................................................. 102
Accessibility Features on Your Phone ........................................................................ 103
Features for Hearing-Impaired Users .............................................................................................. 103
Features for Vision-Impaired and Blind Users ................................................................................. 104
Features for Mobility-Impaired Users .............................................................................................. 105
Maintaining Your Phone ............................................................................................... 106
Investigate Phone Warnings ............................................................................................................ 106
Remove Warnings ........................................................................................................................... 106
Restart the Phone ........................................................................................................................... 106
Update the Phone Configuration ..................................................................................................... 107
Test Phone Hardware ...................................................................................................................... 107
Clean the Touchscreen .................................................................................................................... 108
View Software Details ...................................................................................................................... 108
Updating the Phone Software ......................................................................................................... 108
Update the Phone Software ..................................................................................................... 108
Update Software Later .............................................................................................................. 109
Postpone Software Updates ..................................................................................................... 109
Exit the Software Update Notification ....................................................................................... 109
Troubleshooting ........................................................................................................... 110
Speakerphone ................................................................................................................................. 110
USB Port ......................................................................................................................................... 110
Login Credentials ............................................................................................................................ 110
Troubleshoot Audio and Echo Issues .............................................................................................. 111
Bluetooth Headset .................................................................................................................... 112
Recording ........................................................................................................................................ 112
(Adapted by Atlantic Broadband)
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Before You Begin
This Polycom VVX Business Media Phones User Guide uses a number of conventions that help you to
understand information and perform tasks.
See the Polycom VVX Business Media Phones Regulatory Notices guide for all regulatory and safety
guidance.
Who Should Read this Guide?
This guide is intended for beginning users, as well as intermediate and advanced users who want to learn
more about their phone features.
®
This user guide contains information for the following Polycom
●
VVX 201 business media phones
●
VVX 310 business media phones
●
VVX 410 business media phones
●
VVX 500 business media phones
●
VVX 600 business media phones
●
VVX Camera
●
VVX Expansion Modules
VVX® products:
Related Documentation
For additional information about the Polycom VVX Business Media Phones, the VVX Camera, and the VVX
Expansion Modules, view the following support pages:
●
Polycom VVX 201
●
Polycom VVX 310
●
Polycom VVX 410
●
Polycom VVX 500
●
Polycom VVX 600
●
Polycom VVX Camera
●
Polycom VVX Expansion Modules
(Adapted by Atlantic Broadband)
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Before You Begin
You can view the following types of documents on each product page:
●
Quick Tips—A quick reference on how to use the phone's most basic features.
●
Quick Start Guide—This guide describes the contents of your package, how to assemble the phone
or accessory, and how to connect the phone to the network. The quick start guide is included in your
phone package.
●
Wallmount Instructions—This document provides detailed instructions for mounting your phone on
the wall. To install your phone on the wall, you need the optional wallmount package, which includes
the wallmount instructions.
●
Administrator Guide—This guide provides detailed information about setting up your network and
configuring phone features.
●
Regulatory Notice—This guide provides information for all regulatory and safety guidance.
You can also view Feature Descriptions and Technical Notifications on the Polycom Voice Support page.
These documents describe workarounds to existing issues and provide expanded descriptions and
examples for phone settings and features. You can find these documents on the Polycom Profiled UC
Software_Features and Polycom Engineering Advisories_and Technical Notifications support pages.
(Adapted by Atlantic Broadband)
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Overview of Polycom VVX Business Media Phones
Before you use your phone, take a few moments to familiarize yourself with its features and user interface.
This section details your phone's components, the screen layout of your phone, and how to navigate your
phone's interface.
The terms “the phone” and “your phone” refer to any of the business media phones. Unless specifically
noted in this guide, especially with regard to phone graphics, all VVX business media phones operate in
similar ways.
Note: As you read this guide, keep in mind that certain phone features are configurable by your system
administrator or determined by your phone environment. As a result, some features may not be enabled or
may operate differently on your phone. Additionally, the examples and graphics in this guide may not directly
reflect what is displayed or is available on your phone screen.
Overview of Phone Hardware and Keys
Use the following figures and tables to understand your VVX phone's hardware features. For more
information about attaching phone hardware, including how to connect your phone to the network, see the
Quick Start Guide for your phone available on your phone's support page on Polycom Voice Support.
R
ELATED INFORMATION:
Securing Your Phone with the Security Slot
USB Port
Use Personal Photos as Screen Savers
Use Your Phone as a Digital Picture Frame
(Adapted by Atlantic Broadband)
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Overview of Polycom VVX Business Media Phones
VVX 201 Hardware
The following figure displays the hardware features on the VVX 201 business media phones. The table lists
each numbered feature shown in this figure.
Figure 1: VVX 201 hardware features
VVX 201 Hardware Feature Descriptions
Reference
Number
1 Hookswitch Cradles the handset and end calls.
2 Line keys Enable you to select a phone line, view calls on a line, or
3 Speaker Provides ringer and speakerphone audio output.
4 Dialpad keys Enable you to enter numbers, letters, and special
5 Microphone Transmits audio to other phones.
6 Volume keys Adjust the volume of the handset, headset, speaker, and
7 Mute key Mutes local audio during calls and conferences.
8 Speakerphone key Enables you to place and receive calls using the
9 Headset key Enables you to place and receive calls through a headset.
Feature
Feature Description
quickly call a favorite contact.
characters. You can also use the dialpad keys to select
menu items that have index numbers.
ringer.
speakerphone.
(Adapted by Atlantic Broadband)
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Overview of Polycom VVX Business Media Phones
VVX 201 Hardware Feature Description s (continued)
Reference
Number
10 Security slot (on side) Enables you to attach a universal security cable lock to
11 Navigation keys / Select key Scrolls through information or options displayed on the
12 Soft keys Enable you to select context sensitive keys that display
13 Home key Displays the Home screen from other screens, and
14 Screen Shows a 2.5-inch (6.35 cm) diagonal screen with a
15 Message Waiting Indicator Flashes red to indicate when you have new messages.
Feature
Feature Description
your phone so you can secure it to a desktop.
phone's screen. Selects a field of displayed data.
along the bottom of the screen.
displays the Lines and Calls screen from the Home
screen.
backlight that enables you to view menus and data.
VVX 310 Hardware
The following figure displays the hardware features on the VVX 310 business media phones. The table lists
each numbered feature shown in this figure.
Figure 2: VVX 310 hardware features
(Adapted by Atlantic Broadband)
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Overview of Polycom VVX Business Media Phones
Reference
VVX 310 Hardware Feature Descriptions
Feature Feature Description
Number
1 Security slot
(on top)
2 Reversible
tab
Enables you to attach a universal security cable lock to your phone so you
can secure it to a desktop
Secures the handset in the cradle when your phone stand is positioned at a
high angle. To secure the handset, remove the tab, reverse it so the protrusion
points up, and re-insert it. Position the handset so the protrusion on the tab fits
into the slot on the handset.
3 Speaker Provides ringer and speakerphone audio output.
4 Soft keys Enable you to select context sensitive keys that display along the bottom of
the screen.
5 Transfer key Transfers an active call to a contact.
6 Dialpad keys Enable you to enter numbers, letters, and special characters. You can also
use the dialpad keys to select menu items that have index numbers.
7 Messages
Enables you to access and manage instant and voice messages.
key
8 Hold key Holds an active call or resumes a held call.
9 Microphone Transmits audio to other phones.
10 Volume keys Adjust the volume of the handset, headset, speaker, and ringer.
11 Mute key Mutes local audio during calls and conferences. The key glows red
when activated.
12 Speakerphon e
key
Enables you to place and receive calls using the speakerphone. The key
glows green when activated.
13 Headset key Enables you to place and receive calls through a headset. The key glows
green when an analog headset is activated, and blue when a USB or
Bluetooth headset is activated.
14 Navigation
key/ Select
Scrolls through information or options displayed on the phone's screen.
Selects a field of displayed data.
key
15 Home key Displays the Home screen from other screens, and displays the Lines and
Calls screen from the Home screen.
16 Line keys Enable you to select a phone line, view calls on a line, or quickly call a
favorite contact.
17 Screen Shows a 3.2-inch (8.3 cm) diagonal screen with a backlight that enables you
to view menus and data.
18 Message
Flashes red to indicate when you have new messages.
Waiting
Indicator
(Adapted by Atlantic Broadband)
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Overview of Polycom VVX Business Media Phones
VVX 410 Hardware
The following figure displays the hardware features on the VVX 410 business media phones. The table lists
each numbered feature shown in this figure.
Figure 3: VVX 410 hardware features
VVX 410 Hardware Feature Descriptions
Referenc
e Number
1 Security slot
2 Reversible tab Secures the handset in the cradle when your phone stand is positioned at a high
3 Speaker Provides ringer and speakerphone audio output.
4 Soft keys Enable you to select context sensitive keys that display along the bottom of the
5 Transfer key Transfers an active call to a contact.
6 Dialpad keys Enable you to enter numbers, letters, and special characters. You can also use
Feature Feature Description
Enables you to attach a universal security cable lock to your phone so you can
(on top)
secure it to a desktop.
angle. To secure the handset, remove the tab, reverse it so the protrusion points
up, and re-insert it. Position the handset so the protrusion on the tab fits into the
slot on the handset.
screen.
the dialpad keys to select menu items that have index numbers.
(Adapted by Atlantic Broadband)
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Overview of Polycom VVX Business Media Phones
VVX 410 Hardware Feature Descriptions (continued)
Referenc
e Number
7 Messages key Enables you to access and manage instant and voice messages.
8 Hold key Holds an active call or resumes a held call.
9 Microphone Transmits audio to other phones.
10 Volume keys Adjust the volume of the handset, headset, speaker, and ringer.
11 Mute key Mutes local audio during calls and conferences. The key glows red when
Feature Feature Description
activated.
12 Speakerphone
key
13 Headset key Enables you to place and receive calls through a headset. The key glows green
14 Navigation key/
Select key
15 Home key Displays the Home screen from other screens, and displays the Lines and Calls
16 Line keys Enable you to select a phone line, view calls on a line, or quickly call a favorite
17 Screen Shows a 3.5-inch (8.89 cm) diagonal screen with a backlight that enables you to
18 Message
Waiting
Indicator
Enables you to place and receive calls using the speakerphone. The key glows
green when activated.
when an analog headset is activated, and blue when a USB or Bluetooth
headset is activated.
Scrolls through information or options displayed on the phone's screen. Selects
a field of displayed data.
screens from the Home screen.
contact.
view menus and data.
Flashes red to indicate when you have new messages.
(Adapted by Atlantic Broadband)
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Overview of Polycom VVX Business Media Phones
VVX 500 and VVX 600 Hardware
The following figure displays the hardware features on the VVX 500 and 600 business media phones. The
table lists each numbered feature shown in this figure.
Figure 4: VVX 500 and VVX 600 hardware features
VVX 500 and 600 Hardware Feature Descriptions
Reference
Number
1 Reversible tab Secures the handset in the cradle when your phone stand is positioned at a
2 Speaker Provides ringer and speakerphone audio output.
3 Dialpad keys Enable you to enter numbers, letters, and special characters. You can also
4 Security slot (on
5 Microphone Transmits audio to other phones.
6 Volume keys Adjust the volume of the handset, headset, speaker, and ringer.
7 Mute key Mutes local audio during calls and conferences. The key glows red when
8 Speakerphone key Enables you to place and receive calls using the speakerphone. The key
Feature Feature Description
high angle. To secure the handset, remove the tab, reverse it so the
protrusion points up, and re-insert it. Position the handset so the protrusion
on the tab fits into the slot on the handset.
use the dialpad keys to select menu items that have index numbers.
Enables you to attach a universal security cable lock to your phone so you
side)
can secure it to a desktop.
activated.
glows green when activated.
(Adapted by Atlantic Broadband)
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Overview of Polycom VVX Business Media Phones
VVX 500 and 600 Hardware Feat ure De scri ptions (continued)
Reference
Number
9 Headset key Enables you to place and receive calls through a headset. The key glows
10 Touchscreen Enables you to select items and navigate menus on the touch-sensitive
11 Home key Displays the Home screen from other screens, and displays the Lines and
12 Message Waiting
13 USB port Enables you to attach a USB flash drive, a USB headset, or a VVX Camera.
Feature Feature Description
green when an analog headset is activated, and blue when a USB or
Bluetooth headset is activated.
screen. Tap the screen to select and highlight screen items. To scroll, touch
the screen, and swipe your finger up, down, right, or left.
Calls screens from the Home screen.
Flashes red to indicate when you have new messages.
Indicator
Securing Your Phone with the Security Slot
The security slot is located on the top, left, or right side of the phone and is indicated by a padlock symbol.
See the hardware figure for your phone for the location of the security slot.
By fastening one end of a universal security cable to a stationary object such as a desk or table, and the
other end to the security slot available on Polycom VVX phones, you can prevent your phone from being
stolen or otherwise removed. Refer to the universal security documentation for more information on
securing your phone.
RELATED INFORMATION:
Overview of Phone Hardware and Keys
Overview of the Phone Interface
Your VVX phone has icons, status indicators, and user screens help you navigate the interface and
understand important information on the state of your phone.
User Screens
VVX phones have four screens that display on the phones:
●
Home Screen—Displays your messages, settings, and information (all VVX phones)
●
Calls Screen—Displays all active and held calls on your line (VVX 201, 310, 410, 500, and 600
phones)
●
Lines Screen—Displays your phone lines, your favorites, and conditional soft keys (VVX 201, 310,
410, 500, and 600 phones)
●
Active Call Screen—Displays the active call currently in progress (VVX 500 and 600 phones)
Home Screen
On VVX phones, the phone line and icons you can select to access phone features, settings, and
information display on the Home screen.
(Adapted by Atlantic Broadband)
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Overview of Polycom VVX Business Media Phones
A Page Indicator also displays at the bottom of the screen to show the page you are currently viewing, as
shown next. On VVX 500 and 600 phones, you can pr ess and hold the Page Indicator to control how
many icons display on the Home screen.
Figure 6: Home screen and Page Indicator on VVX 310 phones
On VVX 500 and 600 phones, you can tap a phone line on the Home screen to display
lines and favorites on your phone, as shown next. From this screen, you can also tap a
additional phone
phone line to open
the Dialer or select a favorite to call.
Figure 7: Additional lines and favorites from the Home screen on VVX 500 phones
RELATED INFORMATION:
Managing Favorites
Placing Audio Calls
Calls Screen
The Calls screen is supported on VVX 201, 310, 410, 500, and 600 phones. You can access the Calls
screen when you have one held call or an active and held call in progress
is automatically displayed when you have an active call and one or more
All of your active and held calls display on the Calls screen. You can use the arrow keys or swipe the screen
from the bottom to the top to view all calls on your phone. The total number of calls is displayed on your line,
and if you have multiple lines on your phone, calls display under the associated line.
Figure 8: Calls screen on VVX 500 and 600 phones
on your phone. The Calls screen
held calls on your phone.
(Adapted by Atlantic Broadband)
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Overview of Polycom VVX Business Media Phones
Display the Calls Screen
When you have more than one call on your phone, you can display the Calls screen from any other screen
on your phone.
» During a call, do one of the following:
Press the Home key .
On VVX 201 phones, press the L- > C soft key.
On VVX 500 and 600 phones, tap the Calls soft key in the status bar.
On VVX 500 and 600 phones, swipe the screen right to left.
Lines Screen
The Lines screen is supported on VVX 201, 310, 410, 500, and 600 phones and is the default screen when
your phone is not in use. When you have multiple calls on your phone, the
displayed next to the line number.
You can view your phone lines, favorites, and soft keys on the Lines screen, as shown next.
number of calls you have is
Figure 9: Phone line, favorites, and soft keys on the Lines screen on the VVX 310
On VVX 500 and 600 phone, you can also view active call and
incoming call information in the status
bar on the Lines screen, if
enabled by your administrator, as shown next.
Display the Lines Screen
You can view the Lines screen at any time on your phone from any
other screen.
» Press the Home key .
Active Call Screen
The Active Call screen is supported on VVX 500 and 600 phones,
and the screen is
active call in progress. When you have an active call in
displayed when you place a call and have an
progress,
the name and number of the contact you are talking with and the
duration of the call is displayed.
In the Active Call screen, you can
hold, end, and transfer the call, or set up a conference call.
Figure 10: Active Call screen on VVX 500 phones
(Adapted by Atlantic Broadband)
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Overview of Polycom VVX Business Media Phones
Note: If the Active Call screen does not display when you place a call, your system administrator has set
up your phone to display active call information in the status bar on the Lines screen.
Display the Active Call Screen
The Active Call screen displays only when an active call is in progress on your phone.
» Do one of the following:
Place a call.
On VVX 500 and 600 phones, press the Home key during an active call.
On VVX 500 and 600 phones, tap in the status bar.
On VVX 500 and 600 phones, swipe the screen from right to left.
Switch among Phone Screens
You can see any phone screen on your phone from other screens by pressing the Home key , or by
swiping your finger from right to left on the touchscreen. Although you can access any phone screen from
other screens, you can access certain screens only if your phone is idle or has one or more calls in progress.
You can access certain screens in the following scenarios:
●
If your phone is not in use, you can access the Home and Lines screen.
●
If your phone has an active call, you can access all screens.
●
If your phone has one active call only, you can access the Home, Lines, and Active Call screens.
●
If your phone has multiple calls, or one held call, you can access the Home, Lines, and Calls screen.
» Do one of the following:
From the Home screen, press to display either the Lines, Calls, or Active Call screen.
The Calls and Active Call screen display only when an active or held call is in progress on your
phone.
Press the Home key to display the Home screen from the Lines, Calls, or Active Call screen.
On VVX 201 phones, press the C- > L soft key to display the Lines screen from the Calls screen.
On VVX 201 phones, press the L- > C soft key to display the Calls screen from the Lines screen.
On VVX 500 and 600 phones, swipe the screen to the right or left to switch between the Lines,
Calls, or Active Call screen.
(Adapted by Atlantic Broadband)
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Overview of Polycom VVX Business Media Phones
Icons and Status Indicators
The following tables display phone icons and status indicators that display on the VVX business media
phones.
Icons on VVX 201 Phones
Registered line Phone warning
Unregistered line Login credentials invalid
Placing a call Shared line
Active call using Polycom HD
Voice
Held call Call forwarding is enabled
Incoming call New message
Active conference Presence status (Available)
Placed call Presence status (Busy or In a Call)
Received call
Shared line with a held call
Presence status (Away)
Missed call
Favorite
Do Not Disturb enabled
(Adapted by Atlantic Broadband)
Presence status (Do Not Disturb)
Presence status (Offline)
Presence status (Unknown)
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Overview of Polycom VVX Business Media Phones
Icons on VVX 310 Phones
Icon Description Icon Description
Registered line Phone warning
Unregistered line Login credentials invalid
Placing a call Shared line
Active call using Polycom HD
Voice
Held call Call forwarding is enabled
Incoming call New message
Active conference Presence status (Available)
Placed call Presence status (Busy or In a Call)
Received call Presence status (Away)
Missed call Presence status (Do Not Disturb)
Favorite Presence status (Offline)
Do Not Disturb enabled Presence status (Unknown)
Shared line with a held call
(Adapted by Atlantic Broadband)
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Overview of Polycom VVX Business Media Phones
Icons on VVX 410 Phones
Icon Description Icon Description
Registered line Phone warning
Unregistered line Login credentials invalid
Placing a call Shared line
Active call using Polycom HD
Voice
Held call Call forwarding is enabled
Incoming call New message
Active conference Presence stat us (Available)
Placed call Presence status (Busy or In a Call)
Received call Presence status (Away)
Missed call Presence status (Do Not Disturb)
Favorite Presence status (Offline)
Do Not Disturb enabled Presence status (Unknown)
Shared line with a held call
(Adapted by Atlantic Broadband)
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Overview of Polycom VVX Business Media Phones
Icons and Status Indicators on VVX 500 and 600 Phones
Registered line Status indicators in Lines screen. A flashing red
bar indicates held calls. A green bar indicates
Unregistered line Do Not Disturb enabled
Placing a call Phone warning
Active call using Polycom HD Voice Login credentials invalid
Held call Shared line
Incoming call Call forwarding is enabled
Active conference Select to access recent calls
USB flash drive attached USB flash drive in use
Recording paused Recording in progress
Placed call Presence status (Available)
Received call Presence status (Busy)
Missed call Presence status (Away)
Bluetooth available
(VVX 600 only)
Bluetooth disconnected (VVX 600
only)
New message Presence status (Unknown)
an active call.
Presence status (Do Not Disturb)
Presence status (Offline)
(Adapted by Atlantic Broadband)
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Overview of Polycom VVX Business Media Phones
Mode Options
Encoding Options
Abc (to capitalize the first letter only, and use
lowercase for the remaining letters)
Abc
ABC (to enter uppercase only)
ABC
abc (to enter lowercase only)
abc
123 (to enter numbers only)
123
ASCI
La
Katakan
Unicode (to store characters as double bytes)
Cyrillic (for Russian characters)
ELATED INFORMATION:
R
Status Indicators and Messages for the VVX Camera
Monitor Contacts on Your Buddy List
Features for Hearing-Impaired Users
Use Your Headset for All Calls
Entering Information in Data Fields
You can enter information and edit fields using the dial pad keys on the phone console or using the onscreen
keyboard on VVX 500 and 600 phones.
Before you enter information into fields, you can choose how to enter the information using the following soft
keys:
●
Mode Enables you to enter just numbers or text in title case, lowercase, or uppercase characters.
●
Encoding Enables you to enter alphanumeric and special characters as well as characters in
special languages.
The following table lists the Mode and Encoding options for the dial pad and the onscreen keyboard.
Mode and Encoding Options
I (for regular text)
tin (to enter accented characters)
a (for Japanese characters)
When the onscreen keyboard is displayed, the Encoding and Mode soft keys are not available.
RELATED INFORMATION:
Entering Information Using the Dial Pad
Enter Information Using the Onscreen Keyboard
(Adapted by Atlantic Broadband)
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Overview of Polycom VVX Business Media Phones
Data Type
Action
Enter numbers, or characters in uppercase, Select Encoding or Mode, and select ABC,abc, or Abc.
lowercase, or title case mode
Enter only numbers
Select Encoding or Mode, and select 123.
Enter text in another language
Select Encoding, and select one of the language options.
Enter a character
Press a dial pad key repeatedly to view the character options and
st
d.
Wait one second, and enter the next character.
Enter a number
Select Encoding or Mode, and select 123, or press a dial pad key
repeatedly to enter the number that displays on that key.
Enter a special character
Select Encoding, and select Abc, ABC, or abc. Press the 1, 0,
a
the
foll
Y
(123) mode.
Enter a space
Select Encoding, and select one of the alphabetic Abc, ABC, or
a
You cannot enter a space when you are in numerical (123) mode.
Delete one or more characters
Use the arrow keys to position the cursor to the right of the
char
or
is positioned to the right of the character(s) you want to delete.
Press the Delete key, press the << soft key, or tap .
Entering Information Using the Dial Pad
You can use the dial pad keys on your phone console to edit or update field information. The following table
describes how to enter different types of data on your phone using the dial pad.
Using the Dial pad Keys to Enter Information
op when the character you want to enter is displayed in the fiel
sterisk, *, or pound # key one or more times to enter one of
owing special characters:
ou cannot access special characters when you are in numerical
R
ELATED INFORMATION:
Entering Information in Data Fields
Enter Information Using the Onscreen Keyboard
(Adapted by Atlantic Broadband)
bc. Press the 0 key.
acter, or drag your finger across the characters until the curs
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Overview of Polycom VVX Business Media Phones
Task
Action
Select an Encoding option (title case,
up
ASCII,
Latin, Katakana, Unicode, Cyrillic)
Tap
and select the Encoding options you want.
Enter text
Tap Abc and select the characters you want.
Enter uppercase characters
Tap ABC and select the characters you want.
Enter lowercase characters
Tap abc and select the characters you want.
Enter numbers
Tap 123 and select the numbers you want.
Enter special characters
Tap ASCII and select the characters you want.
Exit the onscreen keyboard, enter the
information, and update the next field
Tap .
Delete one or more characters
Drag your finger across the characters to highlight them in yellow
and .
Replace characters
Highlight the characters you want to replace then enter the new
characters.
Enter Information Using the Onscreen Keyboard
The onscreen keyboard is available on VVX 500 and 600 phones, and the keyboard enables you to enter
field information using your touchscreen. The onscreen keyboard is displayed on screen when
fields are available. When a data entry field requires only numbers, the onscreen keyboard displays
data
only
numbers.
TASK
1
Tap .
2
Tap
3
Press your finger on each character you want to enter.
4
When you finish, tap .
and select Abc, ABC, abc, 123, or one of the special character options.
The following table describes how to enter information using the onscreen keyboard.
Using the Onscreen Keyboard to Enter Information
percase, lowercase, numbers-only,
ELATED INFORMATION:
R
Entering Information in Data Fields
Entering Information Using the Dial Pad
(Adapted by Atlantic Broadband)
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Logging Into and Locking Your Phone
VVX business media phones enable you to log in to your phone with login credentials or lock your phone.
If your system administrator has set up user credentials for your phone, you can view your personal settings
from any phone that is part of your organization. You can log in to a phone by entering your user ID and
password, and access your contact directory, speed dials, and settings. Contact your system administrator
for your user credentials.
Note: Some of the features described in this section require access to the Basic settings menu on the
phone. If your phone requires a password to access the Basic settings menu, contact your system administrator for assistance customizing your phone.
RELATED INFORMATION:
Login Credentials
Log In to Your Phone
Depending on how your system administrator set up the user login feature, you may need to log into a phone
before you can use it. By default, Polycom phones do not require you to log in before you can use them.
However, if you do not log in, you see the phone's default profile.
When you log in, you have full access to your personal phone settings and your directory. Any phone
settings you change while logged into another phone are saved and displayed the next time you log into
your phone.
TASK
1
Do one of the following:
If you see the User Login screen, proceed to step 2.
If you do not see the User Login screen, select Settings > Features > User Login > Log in.
2
From the User Login screen, enter your user ID and password, and select Log in.
When your login credentials are accepted, the phone updates to display your personal phone profile.
When your credentials are not accepted, the message “User login failed” is displayed, and the User
Login screen is displayed again. Check with your system administrator to confirm that your login
credentials are correct.
RELATED INFORMATION:
Place a Call from a Locked or Logged Out Phone
(Adapted by Atlantic Broadband)
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Logging Into and Locking Your Phone
Log Out of Your Phone
After you use a phone, make sure you log out to prevent access to your personal settings. When you log
out of a phone, your personal profile is no longer accessible, and the phone displays either the User Login
screen for the next user or the default phone profile.
When a phone is logged out, you can use the phone to place emergency calls and calls to other authorized
phone numbers. Authorized numbers are set up by your system administrator.
TASK
1
Select the Log out soft key, or select Settings > Features > User Login > Log out.
The Log out screen is displayed with a confirmation message.
2
Select Yes.
Change Your Login Password
You can change your login password from any phone on your network.
TASK
1
Log in to a phone on your network.
2
Navigate to Settings > Features > User Login > Change User Login Password.
3
From the Change User Login Password screen, enter your old and new password information and
select Enter.
Your password is changed. The next time you log in to a phone, you need to enter your new password.
Log In to a Guest ACD Phone
If your system administrator has enabled Flexible Seating with the Automatic Call Distribution (ACD)
feature, you can log in to your ACD account after you log in as a guest on a host phone. If Hoteling is
enabled, you do not need to log in as a guest before you can log in to your ACD account.
When you are logged into a guest ACD phone, you can answer incoming calls from call center customers,
update your presence status, view incoming call center information, and transfer a call.
Note: When logging into a host phone as a guest user, the Use Host soft key is not available.
» Do one of the following:
If you see the Agent Sign In screen, proceed to step 2.
If you do not see the Agent Sign In screen, press the ASignIn soft key or navigate to Settings
> Features > Agent Sign In > Sign In.
Log Out of a Guest ACD Phone
After you use a phone, make sure you log out to prevent access to your personal settings.
(Adapted by Atlantic Broadband)
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Logging Into and Locking Your Phone
» Select the ASignOut soft key, or navigate to Settings > Features > Agent Sign In > Sign Out.
The phone displays the default guest profile.
Locking Your Phone
Consider locking your phone if you want to:
●
Prevent unauthorized outg oin g calls.
●
Allow only authorized peopl e to ans wer calls.
●
Prevent people from viewing or modifying phone information, such as your directory, call lists, or
favorites.
When your phone is locked, you can:
●
Make outgoing calls to emergency and authorized numbers only.
●
Enter a password to answer incoming calls.
●
View the browser, if enabled.
When your phone is locked, a message displays on the status bar informing you that the phone is locked
and that only authorized calls are allowed. Any messages that displayed before the phone was locked do
not display.
Lock Your Phone
You can choose how you want your phone to handle incoming calls when it is locked. When you set up your
phone to receive incoming calls when locked (the default setting), incoming calls ring on your phone, and
you can answer calls by entering your user password.
When you set up your phone to ignore incoming calls, Do Not Disturb applies to all lines on your phone, and
your phone does not ring.
Note: When the Flexible Seating feature is enabled, and you are logged in as a guest on a host phone, the
Phone Lock feature is only available if your system administrator has set a 4 - 10 digit guest PIN for your
user account. If you do not see the Lock soft key or menu option, check with your system administrator to
see if this feature is available on your phone.
TASK
1
Select Lock or navigate to Settings > Basic > Lock Phone.
2
From the Lock Phone screen, select Allow ringing when locked (the default setting) if you want
your phone to ring when you have an incoming call.
When you choose this option, you can answer a call by entering your user password or guest PIN.
(Adapted by Atlantic Broadband)
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Logging Into and Locking Your Phone
3
Select Lock.
Your phone is locked.
Tip: You can quickly lock your phone by selecting the Lock soft key. When you do this, you cannot
choose how to handle incoming calls. Your phone uses the default setting or the last setting selected.
RELATED INFORMATION:
Answer a Call on a Locked Phone
Unlock Your Phone
Your system administrator provides you with a user password that you can use to unlock the phone.
Note: If the Lock f eatur e in enabled when the phon e r e boots w hile c onn ec ted to a c om puter , th e Unlock
screen displays briefly during the reboot process. You do not need to unlock the phone during the reboot
process. Allow the phone to complete the reboot process before unlocking he phone.
TASK
1
Select Unlock.
2
Enter your user password, or guest PIN if signed in as a guest on a host phone, and select Enter.
The phone unlocks.
R
ELATED INFORMATION:
Place a Call from a Locked or Logged Out Phone
Change Your User Password
You can change your user password at any time from the Advanced settings menu. The Advanced settings
menu requires a password. Ask your system administrator for the password to access the Advanced
settings menu.
Note: You cannot change the us er pass word or g uest PIN on a host or v isitor des k phone. If you ne ed to
change your user password, change the password on your personal phone. Ask your system administrator
for help changing your guest PIN.
TASK
1
Navigate to Settings > Advanced.
2
Enter your user password, and select Enter.
3
From the Advanced screen, select Change User Password.
4
From the Change User Password screen, enter your old and new password information, and
select Enter.
(Adapted by Atlantic Broadband)
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25
Audio Calls
VVX business media phones enable you to place and answer SIP calls, ig no r e in c oming calls from all or
individual contacts, place and manage conference calls, manage calls on shared lines, and
dependent tasks.
Note: Some of the features described in this section require access to the Basic settings menu on the
phone. If your phone requires a password to access the Basic settings menu, contact your system administrator for assistance customizing your phone.
Placing and Answering Audio Calls
VVX 201 phones can manage a maximum of 8 active, incoming, and held audio calls at a time. VVX 310,
410, 500, and 600 phones can manage a maximum of 24 active,
However, you can have only one active call in progress with
hold on all phones. Additionally, your system administrator can
with unique extension numbers, or the same extension number as
Placing Audio Calls
incoming, and held audio calls at a time.
numerous other incoming calls or calls on
set up your phone to have up to six lines
other lines on your network.
perform server-
You can place calls in numerous ways, including placing international calls, placing calls from Recent Calls
or directories, placing calls to contacts or favorites, calling authorized numbers on a locked phone, or calling
a contact from a VVX Expansion Module. If enabled, you can also place an intercom call to a specified
contact or hide your number before placing a call.
R
ELATED INFORMATION:
Home Screen
Call Charges for Outgoing Calls
If your service provider charges for outgoing calls, a notification displays on your phone informing you of the
potential charges of an outgoing call. If enabled by your service provide, a tone plays on your phone when
call information displays. Check with your system administrator to find out if this feature is enabled for your
phone.
The following call charge information displays on your phone for outgoing calls:
●
Call initiation costs—the initial cost for placing a call.
●
Cumulative call costs—the accruing cost of the ongoing call.
●
Completed call costs—the total cost of the call after the call ends.
RELATED INFORMATION:
Place a Video Call
(Adapted by Atlantic Broadband)
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Audio Calls
Place a Call from the Dialer
The Dialer enables you to enter a number to place a call and displays a list of previously placed calls. As
you enter numbers, the Dialer displays a list of similar numbers in your directory. Select a match to
automatically enter the number.
TASK
1
Do one of the following:
Start typing a phone number.
Select New Call.
Press a line key.
Pick up the handset, press , or press .
2
Enter a number or select a recent contact.
3
Select Dial or tap .
Note: Your administrator ca n set up your p hone to autom atic ally place the c all after you enter a
certain number of digits. If a call is placed before you enter all the digits, add the number to your
Contact Directory and dial the number from the Contact Information screen.
Place an International Call
You can place calls to international phone numbers from the Dialer.
TASK
1
In the Dialer, quickly press the star key * twice.
A plus sign + is displayed.
2
Enter the rest of the number and press Dial or tap .
Place a Call from Recent Calls
In addition to the Dialer, you can place calls from the Recent Calls list, which has calls that were recently
placed, answered, or missed on your phone.
TASK
1
Do one of the following:
On VVX 201, 310, and 410 phones, navigate to Directories > Recent Calls.
On VVX 500 and 600 phones, tap Directo ries > Recent.
2
From the Calls List screen, select a contact and select Dial.
On VVX 500 and 600 phones, the call is automatically placed after you select a contact.
(Adapted by Atlantic Broadband)
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Audio Calls
Calling Favorites
You can call your favorites from the Favorites list or by selecting a favorite on your Home or Lines screen.
Call Favorites from the Favorites List
When you add a contact as a favorite, the contact is added to your Favorites list, and you can call contacts
directly from the Favorites list.
TASK
1
Select New Call.
2
From the Dialer, select Favorites.
3
Select a favorite, and select Dial.
On VVX 500 and 600 phones, the call is automatically placed after you select a favorite.
Call Favorites from the Home or Lines Screen
Contacts you add as favorites display on the Home screen or on line keys on the Lines screen, and you can
quickly call favorites from the Home or Lines screen.
» Do one of the following:
On VVX 201, 310 and 410 phones, press a line key associated with a favorite on the Lines
screen.
On VVX 500 and 600 phones, press , tap your phone line, and tap a favorite.
A call is placed to the favorite automatically.
Calling Contacts from the Directory
You can search for and call contacts in your Contact Directory and the Corporate Directory.
Call a Contact from a Directory
You can place a call to a contact directly from your directory or you can select contacts in your directory to
call from the New Call screen.
TASK
1
Do one of the following:
Select Directories.
Navigate to New Call > Directory.
2
Choose a directory.
3
From your directory, select a contact.
4
From the Contact Information screen, select the contact's phone number.
The call is automatically placed on VVX 500 and 600 phones.
5
On VVX 201, 310, and 410 phones, select Dial.
(Adapted by Atlantic Broadband)
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Audio Calls
Call a Contact from the Directory Search Screen
You can search for and call contacts from the Search screen in your directory.
TASK
1
Select Directories.
2
Select Search, enter your contact's first or last name, and select Search.
3
Select your contact.
4
In the Contact Information screen, select the contact's number, and select Dial.
Place a Call from a Locked or Logged Out Phone
When your phone is locked or you are not logged into the phone, you can place calls only to emergency
numbers, such as 911, and up to five authorize d n umbers that your adm inistr at or can s et u p. You cannot
call any other numbers from a locked or logged out phone.
TASK
1
Select New Call.
2
From the Place an Authorized Call screen, select a number, and select Dial, or tap .
ELATED INFORMATION:
R
Log In to Your Phone
Unlock Your Phone
Placing Intercom Calls
The intercom on your phone enables you to place a call to a contact that is answered automatically on the
contact's phone as long as the contact is not in an active call. If the contact is in an active call, the contact
can choose to answer the intercom call, or the intercom call is answered automatically after the active call
ends.
Check with your system administrator to find out if this feature is available on your phone.
Place an Intercom Call
You can place an intercom call to a contact to quickly relay a message.
TASK
1
From the Home screen, select the Intercom icon or select the Intercom soft key.
The New Call screen is displayed.
2
Enter a number or select a contact.
3
Select Dial, or on VVX 500 and 600 phones, tap .
The phone plays a tone and the call is answered automatically on the contact's phone.
4
Speak your message and wait for a response.
5
If you do not need to wait for a response, select End Call.
(Adapted by Atlantic Broadband)
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Audio Calls
Tip: Your s ystem administr ator can s et up your pho ne to aut om aticall y call a spec ific c ontact when
you press the Intercom soft key. If your phone is set up this way, press the Intercom soft key and wait
for your contact to answer before speaking your message.
Place an Intercom Call During a Call
You can place an intercom call to another contact during an active call.
TASK
1
Select Hold, and select the Intercom soft key.
The active call is placed on hold and the New Call screen is displayed.
2
Enter a number or select a contact.
3
Select Dial or tap .
4
After the call is answered, speak your message and select End Call.
5
Select Resume.
Place a Call from a VVX Expansion Module
You can place a call using the line keys on your VVX Expansion Modules. Line keys on expansion modules
activate available lines and place calls to contacts assigned to those lines.
» Do one of the following:
Press a line key corresponding to an available line an d dial the number.
Press the line key of the assigned favorite you want to call.
The call is placed and is displayed on your phone's screen.
R
ELATED INFORMATION:
Connecting Polycom VVX Expansion Modules to Your Phone
Redial a Number
Your phone automatically keeps a record of all the calls placed on your phone. You can recall the last contact
you call using the Redial icon or soft key.
» Do one of the following:
Select Redial on the Home screen.
Press the Redial soft key.
Redial a Contact when the Contact is Available
When you place a call to a contact, and the contact’s line is unavailable due to an unregistered line or a
service outage, a notification displays on your phone when the contact’s line is available again. You can
choose to redial the contact or dismiss the notification.
Check with your system administrator to find out if this feature is available on your phone.
» When the contact availability notification displays, select Dial.
(Adapted by Atlantic Broadband)
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Audio Calls
Answering Audio Calls
When you receive an incoming call on your phone, you can choose to answer the call in various ways,
including answering calls in the Incoming Calls screen, in the Calls screen, during a call, automatically, and
using a headset or the speakerphone.
Answer an Incoming Call
When you receive an incoming call, your phone rings and an Incoming Call screen is displayed, as shown
next. In the Incoming Call screen, you can choose to answer or reject the incoming call.
Figure 1: Incoming Call window
Note: Your system administrator can enable the screen to flash bright orange when you have an incoming
call. The screen continues to flash until the incoming call is displayed in the Home or Calls screen. For more
information about this feature, contact your system administrator.
» Do one of the following:
Pick up the handset.
Press or select Answer.
Press
After you answer the incoming call, the call becomes active.
.
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ELATED INFORMATION:
Answer a Call on a Locked Phone
Answer a Call from the Calls Screen
When you don't answer an incoming call within 10 seconds, the Incoming Call screen disappears, and the
Calls screen is displayed.
» Select the incoming call, and select Answer.
If your phone is locked, you must enter a user password or PIN before answering the call.
Answer a Call When in a Call
When you are in an active call and an incoming call arrives on the same or a different line, a call waiting
tone beeps, and the Incoming Call screen is displayed.
(Adapted by Atlantic Broadband)
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Audio Calls
If you don't answer the call within 10 seconds, the Incoming Call screen disappears, and the Calls screen
is displayed.
» Select Answer.
The active call is placed on hold, and the incoming call becomes active.
Answer Calls Automatically
You can set up your phone to automatically answer calls using the Auto Answer feature. When this feature
is enabled, your phone automatically answers all incoming calls using the speakerphone. Your system
administrator sets how many times your phone rings before the call is automatically answered.
When Auto Answer is enabled and you receive an incoming call while in a call, the incoming call is not
answered until you end or hold the current call.
TASK
1
Navigate to Setting s > Basic > Prefer ence s > Auto Answer.
2
From the Auto Answer screen, select Auto Answer SIP Calls, and select Yes.
3
Select Microphone Mute, and choose Yes (the default setting) to mute the microphone for
auto-answered calls.
4
For VVX 500 and 600 phones, select Video Mute, and select Yes to mute the video when video
calls are auto-answered.
The default setting is No.
5
Select Save.
These settings are applied to all incoming calls on your phone.
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ELATED INFORMATION:
Features for Mobility-Impaired Users
Use Your Headset for All Calls
Answer a Call on a Locked Phone
When you set up your phone so that you can answer incoming calls when your phone is locked, you can
answer calls by entering your user password.
TASK
1
From the Incoming Call screen, select Answer.
2
Enter your user password or guest PIN and select Enter.
The call connects.
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ELATED INFORMATION:
Lock Your Phone
Answer an Incoming Call
(Adapted by Atlantic Broadband)
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Audio Calls
Answer Intercom Calls
When you receive an intercom call on your phone, the call is answered automatically using the
speakerphone. You can switch to the handset or headset after the call is answered.
If your phone is set up to answer intercom calls with your microphone muted, you need to unmute your
microphone before responding to the call.
» After the call is answered, press the Mute key and reply.
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ELATED INFORMATION:
Switch among the Handset, Headset, and Speakerphone
Answer a Call from a VVX Expansion Module
You can answer calls using the line keys on your VVX phone or from your VVX Expansion Module.
» Press the expansion module line key with a flashing green LED indicator.
ELATED INFORMATION:
R
Connecting Polycom VVX Expansion Modules to Your Phone
Switch among the Handset, Headset, and
Speakerphone
You can place and answer calls on your phone using the handset, speakerphone, or headset. You can
alternate among the three m odes during calls, if available.
When using the speakerphone, the Speakerphone key glows green. When using the headset, the
Headset key glows green if an analog headset is connected or blue if a USB headset is connected. For
VVX 201 phones, the headset and speakerphone keys do not glow and the Headset icon displays in the
status bar.
» During a call, pick up the handset, press the Headset key or press the Speakerphone key .
For example, if you're using the handset, press the Headset key to switch to the headset, or press
the Speakerphone key to switch to the speakerphone.
ELATED INFORMATION:
R
Answer Intercom Calls
Use Your Headset for All Calls
Mute and Unmute Audio
You can mute the m icrophone s o other p arties canno t hear you. Micr ophone Mute applies t o the handset,
headset, and speakerphone. You can still hear all other parties when you mute your microphone. When your
audio is muted, the Mute icon is displayed, and the Mute key glows red, excluding VVX 201 phones.
(Adapted by Atlantic Broadband)
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Audio Calls
TASK
1
During a call, including a conference call, press .
The other parties cannot hear you.
2
Press again to unmute the microphone.
Holding and Resuming Calls
When you are in a call, you can place a call on hold and resume the call.
RELATED INFORMATION:
Holding or Passing Calls
Hold a Call
You can place any active call on hold.
» During an active call, select Hold.
If you're in the Calls screen, highlight the call first.
A hold icon is displayed on the line of the held call, and a red LED light flashes on the line key for
all phones except VVX 201 phones.
Resume a Call
You can view and resume all held calls in the Active Call, Lines, and Calls screens.
» Do one of the following:
Select Resume.
From the Calls screen, select the call to highlight it, and select Resume.
Resume a Call on a VVX Expansion Module
You can resume calls placed on hold by other contacts from your VVX Expansion Module. A flashing red
LED light on a line key on the expansion module indicates a call is on hold on the contact's line.
» Press the line key corresponding to the line with the held call.
End an Active Audio Call
You can end an active call on your phone at any time.
» Do one of the following:
Place the handset on the cradle.
Press End Call.
In the Calls screen, highlight the call and press End Call.
(Adapted by Atlantic Broadband)
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Audio Calls
End a Held Call
You cannot end calls that are on hold. You must resume held calls before ending them.
» From the Calls screen, select the held call and press Resume > End Call.
Transferring Calls
You can transfer active or held calls to another person using the following transfer types:
●
Blind transfer Transfer calls directly to another line without speaking with the other party first.
●
Consultative transfer Speak with the other party before completing the transfer.
R
ELATED INFORMATION:
Hold a Call Privately on a Shared Line
Choose a Default Transfer Type
You can choose a default transfer type to use for all calls or choose a transfer type during a call. When you
choose a default transfer type, you can press the Transfer soft key, and your phone uses the set transfer
type for all calls. Consultative is set as the transfer type by default.
TASK
1
Navigate to Settings > Basic > Preferences > Default Transfer Type.
2
On the Default Transfer Type screen, choose a transfer type.
The selected transfer type is used for all calls.
Transfer a Call
You can transfer a call to another contact and choose the transfer type you want to use for the call.
TASK
1
During a call, do one of the following
Press Transfer to use the default transfer type.
Press and hold Transfer and select a transfer type.
2
Dial a number or choose a contact from the call list or directory.
If the transfer type is set to Blind, the call is transferred immediately.
3
If the transfer type is set to Consultative, press Transfer after speaking with your contact.
Cancel a Transfer
If a contact does not answer the transfer or you want to remain speaking with the contact on your line, you
can cancel the transfer before it is complete.
» Select Cancel.
The call is not transferred and becomes active.
(Adapted by Atlantic Broadband)
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Audio Calls
Managing Calls on VVX 201, 310, 410, 500, and 600 Phones
On VVX 201, 310, 410, 500, and 600 phones, you can see the number of calls on the line from the Lines
screen, as shown next. On all VVX business media phones, a green light on
with an active call, and a red light indicates a line with one or more held calls.
Figure 2: Multiple Calls on phone lines on the Lines screen
Display Calls from the Li ne s Screen
You can display the calls for each line from the Lines screen.
When you select a phone line that does not have an active call, the first held call on that line is automatically
resumed, even if you already have an active call on a different line.
the line key indicates a line
» Do one of the following:
Press and hold the line key.
Tap and hold the phone line.
On VVX 500 and 600 phones, swipe the screen from right to left.
Display Calls from the Calls Screen
You can also view multiple calls on your line from the Calls screen.
Figure 3: Active and held calls for each line on the Calls screen on VVX 410
(Adapted by Atlantic Broadband)
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Audio Calls
» Do one of the following:
On VVX 201 phones, press the L > Csoft key.
From the Lines or Home screen, press .
On VVX 500 and 600 phones, tap in the status bar.
The Calls screen is displayed with the list of active and held calls for each line on the phone.
Manage a Call from the Calls Screen
From the Calls screen, you can manage a call by holding, resuming, or transferring the call, or you can
initiate a conference.
TASK
1
Select a call.
The call is highlighted.
2
Do one of the following:
Select Hold to place an active call on hold.
Select Resume to make a held call active.
Select End Call to end a call with a contact. You can end active calls only, so resume the held call
first before ending it.
Select Transfer to send the call to another contact.
Select Conference to initiate a conference call.
View a List of Calls
Your phone displays only the list of calls for one line at a time. If you have multiple lines on your phone, you
have to select the line to view calls on that particular line.
» Tap the line.
The line key glows green, and a list of held calls is displayed above the soft keys. The first held call
on the line is automatically resumed.
Manage a Call
You can manage a call by holding, resuming, or transferring the call, or you can initiate a conference. When
you have more than three held calls on a line, you can press the left and right arrow keys to display the
remaining held calls.
TASK
1
Tap the line with the held calls.
The first held call on the line is automatically resumed.
2
Tap
3
Tap a held call.
(Adapted by Atlantic Broadband)
or use the right arrow key to view additional held calls.
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Audio Calls
4
Do one of the following:
Tap Hold or press the Hold key to place an active call on hold.
Tap Resume or press the Hold key.
Tap End Call to end a call with a contact. You can end active calls only, so resume the held call
first before ending it.
Tap Transfer to send the call to another contact.
Tap Conference to initiate a conference call.
Ignoring or Rejecting Incoming Calls
When you receive an incoming call, you can choose to ignore or reject the call instead of answering. You
can reject or ignore incoming calls, reject incoming calls from a spec ific contact, o r enab le Do Not Disturb
to reject all calls for a brief time period.
Note: You cannot reject calls on shared lines. You can only silence the ringer.
Ignore or Silence an Incoming Call
You can ignore or silence a call to stop your phone from ringing. Even if you ignore the call and silence the
ringer, an incoming call notification continues to display on your phone.
» From the Incoming Call screen, do one of the following:
Select Ignore for private lines.
Select Silence for shared lines.
The Incoming Call screen disappears, your phone stops ringing, and either the Home or Calls screen
is displayed.
Reject Incoming Calls
You can reject a call and send the call directly to voicemail. Rejected calls display in the Missed Calls list in
your Recent Calls list. Rejecting calls is not available for shared lines.
» From the Incoming Call screen, select Reject.
The call goes directly to voicemail.
(Adapted by Atlantic Broadband)
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Audio Calls
Reject Calls from a Contact
You can send incoming calls from a particular contact directly to your voicemail.
TASK
1
Navigate to Directori es > Con tact Directory.
2
From your Contact Directory, select a contact.
3
From the Contact Information screen, select Edit or tap .
4
From the Edit Contact screen, select Auto Reject > Enabled and select Save.
Calls from the contact are sent directly to voicemail when the contact calls.
Rejecting Calls with Do Not Disturb
When you enable Do Not Disturb (DND), the following occurs:
●
The DND icon is displayed in the status bar on all VVX phones.
On VVX 600 phones, you can tap the DND icon in the status bar to enable or disable the feature.
●
When your phone is idle, the DND icon is displayed next to your phone line on the Lines screen. If
you have new messages or call forwarding is enabled, the messages or forwarding icon is displayed
instead.
●
The message “Do Not Disturb” is displayed in the status bar on all phones.
●
On 500 and 600 phones, the DND icon on the Home screen changes from
, the DND icon on the Home screen changes from
On VVX 310 phones, the icon changes from
to
to .
.
For VVX 201 phones, the line icon changes to .
Note: When you have set your presence status to Do Not Disturb, as well as enabled DND for your
phone, the message My Status: Do Not Disturb scrolls under the time display, and the DND icon does
not display in the status bar.
Enable and Disable Do Not Disturb
You can enable DND to prevent your phone from ringing and to send all incoming calls directly to voicemail.
All calls you receive while DND is enabled are logged in your Recent Calls list.
Enabling DND on shared lines disables ringing only. A visual notification of the call still displays, and you
have the option to answer or ignore the call.
Note: When you are signed into a host phone as a guest, you can only enable Do Not Disturb if the
server-based Do Not Disturb feature is enabled on the phone. If server-based DND is disabled on the
phone, you cannot use DND on the host phone. Contact your system administrator for help enabling this
feature.
to .
On VVX 410
» Select DND.
(Adapted by Atlantic Broadband)
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Audio Calls
Reject Calls with Do Not Disturb on Multiple Lines
By default, the Do Not Disturb feature applies to all lines on your phone. Your system administrator can set
up your phone so that you can enable the feature on a per-line basis.
TASK
1
Select DND.
2
Select Set All to enable DND for all lines.
Reject Calls with Do Not Disturb on One Line
If enabled, you can choose to enable DND for a particular line and not all lines.
TASK
1
Select DND.
2
From the Line Select screen, select a line.
3
From the Do Not Disturb screen, select Enable.
Redirecting Incoming Calls
You can redirect incoming calls by forwarding an incoming call to a contact, forwarding all incoming calls to
a contact, or diverting calls from a specific contact to another contact.
Forwarding Incoming Call s t o a Contact
You can choose to forward an incoming call to a contact or forward all incoming calls to one of your contacts.
Note: When you are signed into a host phone as a guest, you can only forward calls if the server-based
Call Forwarding feature is enabled on the phone. If server-based Call Forwarding is disabled on the phone,
you cannot forward calls to a contact from the host phone. Contact your system administrator for help
enabling this feature.
Forward an Incoming Call to a Contact
You can forward an incoming call directly to a contact without answering the call. You cannot forward calls
in this way on shared lines.
TASK
1
In the Incoming Call screen, select Forward.
2
From the Call Forwarding screen, enter the forwarding number, and select Forward.
(Adapted by Atlantic Broadband)
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Audio Calls
Forward All Incoming Calls to a Contact
You can set up your phone to forward all incoming calls to a contact using one of the following forwarding
types:
●
Always
●
No Answer Forwards all unanswered incoming calls.
●
Busy
For shared lines, you can only choose Always as your forwarding type; the other forwarding options are not
available for shared lines.
TASK
1
Select Forward or navigate to Settings > Features > Forward.
2
If your phone has multiple lines, select a line.
3
From the Forwarding Type Select screen, select a forwarding type.
4
Enter a contact's number, URL, or IP address, if enabled, and select Enable.
5
If you selected the No Answer option, enter the number of rings before your phone forwards the
call.
The default is set to nine.
The forwarding number you chose scrolls in the status bar, and when you select Always as your
forwarding option, the forwarding icon is displayed next to the phone line.
Forwards all incoming calls.
Forwards incoming calls when you're in a call.
Disable Call Forwarding
You can disable call forwarding when you no longer want to forward your calls.
TASK
1
Select Forward.
2
If your phone has multiple lines, select a line.
3
From the Forwarding Type Select screen, select your forwarding type, and select Disable.
Divert Calls to a Contact
You can divert all incoming calls from a particular contact to another contact.
TASK
1
Select Directories > Contact Directory.
2
From the Contact Directory, select a contact.
3
From the Contact Information screen, select Edit or tap .
4
From the Edit Contact screen, select Divert Contact, and enter a contact's number.
5
Select Auto Divert > Enabled.
6
Select Save.
(Adapted by Atlantic Broadband)
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Conference Calls
You can initiate audio conference calls with various contacts on your VVX business media phone. When you
initiate a conference call, you can hear audio for two or more contacts, manage conference participants, and
join calls into a conference or split a conference into individual calls.
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ELATED INFORMATION:
Handle Conference Calls with Video
Tips for Conference Calls
When you are in a conference call, follow these tips:
●
Use the handset or a headset if you're in an open environment.
●
Mute your microphone when you are not speaking, especially in noisy environments.
●
Avoid tapping or rustling papers near the microphone.
●
Speak in your normal voice without shouting.
Audio Conference Calls
You can initiate an audio conference call with two contacts and hold, resume, or split a conference call on
your VVX business media phone. VVX 201 phones can manage a maximum of four active or held
conference calls at a time. All other VVX business media phones can manage a maximum of 12 active or
held conference calls at a time. However, you can have only one active conference call in progress with
numerous other conference calls on hold.
If your system administrator enables the Conference Management feature on your phone, you can manage
each participant in the call. With the Conference Management feature, you can mute, hold, and remove
individual participants in a conference call.
RELATED INFORMATION:
Manage Conference Call Participants
Hold a Call Privately on a Shared Line
Initiate a Conference Call
You can initiate a conference by calling two people and selecting the Conference soft key or hard key.
Note: When your phone is set up for single key press conferences, you do not need to tap the Conference
soft key or press the Conference key a second time to join parties to a conference call.
(Adapted by Atlantic Broadband)
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Conference Calls
TASK
1
Call a contact.
2
After the contact answers, select the Conference soft key.
The call is held.
3
Enter another contact's number or select a contact from the directory or the call lists.
4
When the contact answers, select the Conference soft key
All call participants are added to a conference call.
Join Calls to Create a Confer enc e Call
You can join one active call and one held call into a conference call. If you have more than one call on hold,
you can select a held call to join into a conference call with the active call.
» Do one of the following:
When you have an active call and a held call, select the Join soft key.
When you have an active call and more than one held call, select a held call, and select the Join
soft key.
The active call and the selected held call are joined into a conference. If you have multiple held calls,
the other held calls on the line remain held.
End a Conference Call
By default, when you end a conference call, your connection to the call ends, and the other participants in
the conference remain in the call. However, your system administrator can set up your phone so that all
connections terminate when you end a conference call.
» During a conference call, select End Call.
Hold a Conference Call
When you place a conference call on hold, you place all conference participants on hold.
» Select Hold.
If you're in the Calls screen, highlight the conference first.
RELATED INFORMATION:
Manage Conference Call Participants
Resume a Conference Call
Resuming a held conference call enables all participants to hear the audio of everyone on the call.
» Select Resume.
(Adapted by Atlantic Broadband)
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Conference Calls
Split a Conference Call
When you split a conference, you end the conference call and place the other two people on hold. You can
split an active or held conference call. After you split a conference call, you can resume one of the held calls.
» During a conference call, select the Split soft key.
The conference call ends, and the two participants are held in two separate calls.
Manage Conference Call Participants
If your system administrator enables the Conference Management feature on your phone, you can manage
conference call participants in the following ways:
●
Mute a participant.
●
Hold a participant.
●
Remove a participant from the conference.
●
List information about a participant, such as the participant's name, number, and call details, including
whether the call is muted, held, or is video-enabled.
This feature is not available for VVX 201 phones. Check with your system administrator to find out
feature is available on your phone.
TASK
1
Initiate a conference call.
2
Select Manage.
If you're in the Calls screen, highlight the conference first.
3
Select the participant you want to manage.
4
Do one of the following:
Select Far Mute to mute the participant. The muted participant can hear everyone, but no one can
hear the muted participant.
Select Hold to hold the participant. The held participant cannot hear anyone, and no one can hear
the held participant.
Select Remove to remove the participant from the conference, end the conference call, and
create an active call between you and the participant still in the call.
Select Information to view information about the participant's call status. When you select
Information, a screen is displayed listing the person's information, as shown next.
if this
5
Select Back to exit the conference management function.
RELATED INFORMATION:
Audio Conference Calls
Hold a Conference Call
(Adapted by Atlantic Broadband)
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Shared Lines
All VVX business media phones, support multiple and shared lines. Your administrator can customize your
phone so that you have multiple shared lines enabled.
Shared Line Limitations
The following features are not available or have limitations on phones with shared lines:
●
Forwarding an incoming call is not available.
●
Enabling Do Not Disturb on shared lines disables ringing only, and a visual notification of the call is
displayed with the option to answer the call.
Answ ering Calls on Shared Lines
Incoming calls to a shared line causes all registered phones to ring, and the call can be answered on any
of the phones. When you or another person answers the incoming call, a green indicator light is displayed
on the line key on all phones for the shared line.
Missed and Received Calls on Shared Lines
When you have an incoming call on a shared line, which none of the phones answer, the call is displayed
in the Missed Calls list on all the phones. If you have an incoming call on a shared line and you or any of
the other phones answer the call, the call is not logged as missed on any phone.
Your administrator can configure the phones so that if you have an incoming call on a shared line and one
phone answers, the other phones log the call as a received call. That way, if another phone on a shared line
answers an incoming call, you can still view the call information from your phone's call lists even if you did
not answer the call.
RELATED INFORMATION:
View Recent Calls
Hold a Call Privately on a Shared Line
When you place a call on hold on a shared line, all of the phones registered with that line are notified of the
call's held status. You can hold a call privately on a shared line using the Private Hold feature, which places
(Adapted by Atlantic Broadband)
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Shared Lines
the call on hold and displays the line as busy on the other phones on the shared line. Contact your system
administrator to find out if this feature is available on your phone.
When the Private Hold feature is enabled, the Pvt Hold soft key is displayed, and you can hold a call
privately, transfer a call, or initiate a conference call without notifying others on the shared line of the call's
held state.
» During a call, press More > Pvt Hold.
The call is held on your phone, and the line shows as busy on the other shared line users' phones.
When you hold a call privately, other users on the shared line cannot resume or pick up the call.
However, users on the shared line can barge in on privately held calls. In order to allow other users
to resume the call, you have to publicly hold the call by pressing the Hold key or soft key.
When Private Hold is enabled, you can also transfer a call or initiate a conference call without the
other shared line users being notified of the call's status. When you press the Transfer or Conference
soft key on the shared line, the call is held privately. If you press Hold before you transfer a call or
initiate a conference, the other users on the shared line are notified of the call's held status.
R
ELATED INFORMATION:
Transferring Calls
Audio Conference Calls
(Adapted by Atlantic Broadband)
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Recording Audio Calls
On VVX 410, 500, and 600, you can record audio calls onto a USB flash drive connected to your phone.
Recordings are stored as .wav files on the USB flash drive, and you can record
file. For a list of supported USB flash drives to record phone audio, see Technical
Supported USB Devices on Polycom Support.
Note: To attach a USB flash drive, see the Quick Start Guide for your VVX phone on your phone's support
page on Polycom Voice Support.
up to four hours in one
Bulletin 38084:
When you attach a USB flash drive to your phone, a USB icon is displayed in the status bar with a
message that tells you how much recording time is available. On the VVX 600, you can tap to view your
recordings and USB properties.
Note: If your phone does not detect the USB flash drive when you attach it to your phone, the USB port on
your phone may be disabled. Contact your system administrator for more information.
RELATED INFORMATION:
USB Port
Guidelines when Recording Calls
The following are a list of guidelines to follow when recording audio calls:
●
Inform contacts when you are recording a call.
●
Make sure you mute your audio when you are placed on hold while recording the call. When you
place a call on hold while recording, the recording pauses. However, when another person places
you on hold, the recording continues.
●
During an active call, pause your recording before answering incoming calls. All incoming calls you
answer after you start recording are also recorded in the same file. For example, on June 22, 2012,
at 11:22 a.m., you answer a call from person A. During your call with person A, you answer calls from
person B and person C. All three calls are recorded in the same file.
Record a Call
You can record all active c a lls o n your phone. You cannot r ecor d c al ls when there are no co nnec t ed calls
on your phone, when you place a new call to transfer a call or initiate a conference, or when you have an
incoming call.
Make sure to inform your contacts on the call before you begin recording.
(Adapted by Atlantic Broadband)
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Recording Audio Calls
Note that some tones made on your contact's phone are recorded. When you mute the microphone while
recording, your audio is muted and only other participants' audio in the call are recorded.
» During an active call, select Record > Start.
The message “Recording in progress” is displayed in the status bar.
Manage a Call whil e Recording
You can hold, end, transfer, or set up a conference call while you record, or while a recording is paused.
TASK
1
During a recording, select Back and choose a task to perform.
2
Select Record to view the Recording soft keys again.
Pause a Recording
You can pause a recording during a call at any time while the call is active.
» Select Pause.
The message “Recording Paused” is displayed in the status bar.
Resume a Recoding
When you resume a recording after pausing, the recording continues within the same file.
» Select Resume.
Stop Recording
You can choose to stop recording a call before the call ends. The recording also stops when the active call
ends, no matter who ended the call.
Caution: Do not remove the USB flash drive while recording. The file being recorded will be incomplete
and cannot be played back later. When you remove the USB flash drive while recording, you can also
damage the flash drive.
(Adapted by Atlantic Broadband)
» Do one of the following:
Select Stop.
Select Back > End Call.
When you stop recording, the USB icon is displayed in the status bar.
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Recording Audio Calls
Record a Conference Call
You can record a conference call in the same way as an active call with the following exceptions:
●
All conference call participants are recorded. When a conference participant mutes his or her audio,
that participant is not recorded.
●
When you place a conference call on hold, the recording pauses. You can place or answer other calls,
which are recorded in the same file. When you resume the conference call, the recording resumes.
» During an active conference call, select Record > Start.
The message “Recording in progress” is displayed in the status bar.
Browse Record ed Calls
On your phone, you can browse the recorded files stored on the USB drive.
» Navigate to Settings > Features > Removable Storage Media > Browse Recordings.
A list of recordings is displayed.
R
ELATED INFORMATION:
Recording
Play a Recorded Call
You can play back calls that you recorded on your USB drive on your phone. You can also play recorded
files on a Windows or Apple computer using an application capable of playing .wav files.
If the handset is off-hook when you play a recording, the audio plays through the handset. If the handset is
on-hook when you play a recording, the audio plays through the speaker.
Note: You cannot open and play recordings when you are in an active call or if you're recording a call. If
you try to, a message indicating that the action was canceled is displayed. Place the call on hold before
playing the recordings. The recording stops playing when you resume the call.
TASK
1
Navigate to Settings > Features > Removable Storage Media > Browse Recordings.
2
From the Browse Recordings screen, select a file, and select Open.
3
Select Play.
The length of the recording and a progress bar is displayed as the recording plays.
(Adapted by Atlantic Broadband)
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Pause and Resume Played Recordings
While you're playing a recording, you can pause the recording, perform another tasks on your phone, and
resume the recording at any time.
When you receive an incoming call while playing a recording, the recording is paused automatically. If you
do not answer or reject the incoming call, the recording remains paused until you select Resume.
TASK
1
While the recording plays, select Pause.
2
Select Resume to continue playing the recording.
Stop Playing a Recording
When you are finished listening to a recording, you can stop playing it by exiting the recording.
» Select Exit.
Rename a Recording
By default, recordings are labeled with the date of the recording. You can rename recordings to provide them
with more meaningful names.
TASK
1
Navigate to Settings > Features > Removable Storage Media > Browse Recordings.
2
From the Browse Recordings screen, select a recording.
3
Select Rename, update the filename, and select OK.
Delete a Recording
When you have played a recording or need additional space on your USB drive, you can delete recordings
on your phone.
TASK
(Adapted by Atlantic Broadband)
1
Navigate to Settings > Features > Removable Storage Media > Browse Recordings.
2
From the Browse Recordings screen, select a recording.
3
Select Delete.
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Video Calls
Your administrator can enable your VVX 500 and 600 phone to receive and transmit video during calls.
The VVX 500 and 600 phones need
accessory that attaches to the USB port
page for information on how to
If you do not have a VVX Camera attached to your VVX 500 or 600 phone when you receive video
calls, you can see your contact's video, but your contact cannot see video from you.
Note: Some of the features described in this section require access to the Basic settings menu on the
phone. If your phone requires a password to access the Basic settings menu, contact your system administrator for assistance customizing your phone.
a VVX Camera to transmit video. The VVX Camera is an optional
on the VVX 500 and 600 phones. See the VVX Camera Support
attach the camera to your phone.
during
Tips for Video Calls
Use these tips when you're in a video call:
●
Check your video image to make sure it's clear, bright, and sharp.
●
Avoid bright lights or windows behind you. If the camera faces a window or bright lights, you may have
to adjust the camera settings.
●
Avoid wearing bright colors, all-light or all-dark clothing, or busy patterns, such as small checks or
narrow stripes. Pastels and muted colors look best on the screen.
●
Use natural gestures and speak in a natural tone without shouting.
●
Pause between sentences to allow for possible audio delay.
●
During a conference call, mute your microphone when not speaking.
●
Avoid tapping or rustling papers near the microphone.
Note: Web Info: For more tips on proper video conferencing etiquette, see Polycom's The Etiquette
of Video Conferencing_and_Telepresence.
RELATED INFORMATION:
Changing Video Call Settings
Change Video Clarity
(Adapted by Atlantic Broadband)
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Video Calls
Using a VVX Camera
With the Polycom VVX Camera attached to your VVX 500 or 600 phone, you can transmit video to contacts
during calls. For information on attaching the VVX Camera to your phone, see the VVX Camera
Guide on the VVX Camera Support page. Check with your system administrator to make sure
has the correct software and is enabled to handle video calls.
The following figure shows the VVX 500 pho ne w ith a VVX Cam er a attached.
Figure 1: VVX 500 phone and VVX Camera
Quick Start
your phone
After the camera is attached to your phone, a message indicating that your camera firmware is updating and
syncing with your phone displays. Do not remove the camera during this process. After your phone and
camera sync, the message “Camera ready” is displayed, and your camera is ready to use.
Note: If your phone does not detect the VVX Camera when you attach it to your phone, the USB port on
your phone may be disabled. Contact your system administrator for more information.
RELATED INFORMATION:
USB Port
Control the Lens Angle
On your VVX Camera, you can control the lens angle for video calls.
» On the top of the camera, slide the Lens Adjuster backward or forward slowly until the camera is at
the desired angle.
Stop Sending Video with the Pri vacy Shutter
You can use the privacy shutter on the VVX Camera to stop transmitting video during a call.
» On the side of the camera lens, rotate the Privacy Shutter Adjuster from the left to the right.
Status Indicators and Messages for the VVX Camera
This section includes the status indicators and messages that display on your phone for the VVX Camera
connected to your VVX phone.
(Adapted by Atlantic Broadband)
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VVX Camera LED Indicators
LED State Phone State
No LED One of the following:
●
Phone has no power
●
Flashes red and green Camera is booting up
Flashes amber and green Camera firmware is updating
Flashes green Incoming video call
Green Video call is connected
Camera shutter is closed
Amber One of the following:
●
Incoming call (no video or audio-only)
●
Outgoing call
●
Audio call is connected
●
Video is muted
●
Held call
●
Camera shutter is open, but video is not
enabled and camera is not selected
VVX Camera Messages
Message Action
VVX Camera attached. Firmware sync in progress, do
not remove camera.
VVX Camera firmware sync complete. Camera ready. Indicates that your camera is ready to use.
VVX Camera firmware sync complete. Contact
administrator to enable video.
Your camera is upgrading. Do not remove your camera
during this process. The upgrade is complete when you
receive a message stating that either “firmware sync
complete” or “upgrade failed”.
Indicates that your camera is ready to use. However,
your phone is not enabled to send and receive video.
Contact your system administrator to enable video calls.
VVX Camera firmware sync complete. Camera
rebooting.
VVX Camera firmware sync complete. Video available
when next idle.
Indicates that the camera firmware sync is finished, and
your camera is in the process of rebooting.
Indicates that your camera is ready to use for your next
video call.
VVX Camera attached, camera ready. Indicates that your camera is ready to use.
VVX Camera attached. Contact administrator to enable
video.
Indicates that your camera is ready to use. However,
your phone isn't enabled to send and receive video.
Contact your system administrator to enable video calls.
(Adapted by Atlantic Broadband)
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VVX Camera Messages (continued)
VVX Camera attached. Video available when next idle. Indicates that your camera is ready to use for your next
video call.
VVX Camera removed. Indicates that you have detached your camera from
your phone.
VVX Camera is not connected Indicates that a VVX Camera is not attached to your
phone, but you are accessing a feature or function that
requires that the camera be attached.
RELATED INFORMATION:
Icons and Status Indicators
Changing Video Call Settings
When you update video settings, you cha nge the way all video calls display on your VVX 500 and 600
phone. If you update settings during a call, the new settings apply to the next call and not the
R
ELATED INFORMATION:
Tips for Video Calls
current call.
Change Video Clarity
Place a Video Call
Set the Call Rate for Video Calls
You can set the maximum call rate to use for a video call. The call rate you select applies to your next video
call. Your system administrator can set a maximum call rate for video calls. If your system administrator sets
a call rate limit, you cannot select a call rate above this limit.
TASK
1
Navigate to Settings > Basic > Call Rate.
2
From the Call Rate screen, select the maximum call rate you want to use for video calls.
You can choose a call rate between 128 kbps and 768 kbps. The default setting is 512 kbps.
Stop Video for All Calls
You can stop your phone from automatically transmitting your video at the start of all calls by disabling the
Auto Start Video Tx setting. The default setting is enabled, which automatically transmits video at the start
of every call.
Note: Stopping video doesn't create an audio-only call. Even if you stop vide o, vid eo inf ormation is still
transmitted to the far side as a still picture, and the call is still a video call.
(Adapted by Atlantic Broadband)
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Video Calls
TASK
1
Navigate to Setting s > Basic > Video > Video Call Settings.
2
From the Video Call Settings screen, select Auto Start Video Tx > Disabled.
When disabled, your phone does not automatically transmit video at the start of all calls, and the No
Video icon is displayed next to your video during video calls.
R
ELATED INFORMATION:
Place Audio-Only Calls
Stop Sending Video
Change Video Clarity
You can change the clarity of your video, including the brightness, contrast, and sharpness of your video
stream. If your camera faces a bright light source, such as a bright window, you may need to increase the
camera's brightness, contrast, and sharpness levels so the far side can see you better. To see how you look
to the far side, view the picture-in-picture (PIP).
You can adjust the clarity of your video using the following settings:
●
Target Frame Rate Sets how smoothly your video displays. You can set a rate between 5 (least
smooth) and 30 (smoothest). The default rate is 25.
●
Brightness Level Sets how brightly your video displays. You can set a level between 0 (dimmest)
and 6 (brightest). The default level is 3.
●
Saturation Level Sets how much color your video displays. You can set a level between 0 (lowest)
and 6 (highest). The default level is 3.
●
Contrast Level Sets the difference in brightness between the light and dark areas of your video. You
can set a level between 0 (no contrast increase) and Auto (noise reduction contrast). The default level
is 0.
●
Sharpness Level Sets the clarity of detail in your video. You can set a level between 0 (lowest) and
6 (highest). The default level is 3.
●
Flicker Avoidance Adjusts the flickering of your video captured by the camera sensor. You can
select 50 Hz (flicker avoidance for Europe and Asia) or 60 Hz (flicker avoidance for North America).
The default is 50 Hz.
TASK
1
Navigate to Settings > Basic > Video > Camera Settings.
2
From the Camera Settings screen, select and adjust the desired camera settings.
ELATED INFORMATION:
R
Tips for Video Calls
Changing Video Call Settings
Changing the Video Call and PIP Displays
(Adapted by Atlantic Broadband)
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Video Calls
Changing the Video Call and PIP Displays
You can set up your phone so that it displays all video during calls in specific ways. You can choose to do
the following:
●
Display all incoming video calls on the full screen
●
Change the way video displays
●
View full-scr een vide o with or without the PIP
●
Display the PIP next to, or over, full-screen video
Your video image is displayed at the top-right of the screen in a picture-in-picture (PIP) video, as shown next.
The PIP is displayed on your Home screen and during video calls.
Figure 2: Picture-in-Picture video on the Home screen
When you're in a call with a person that has video-enabled, your video is displayed in the PIP, and the
person you're talking with (the far-side) is displayed in the Active Call screen.
Figure 3: Call window with PIP and far-side video
You can customize how and where you see your PIP video and the far-side video. For example, you can
swap the windows in which the video is displayed, or even start and stop the transmission of your video.
The following sections show you how to customize video on your phone.
Note: Depending on the phone or system that is sending video, black bars might appear on the top, bottom,
or sides of the video image. This occurs because the aspect ratio of the video received does not match the
display area on your phone, and the portions of the video that are not being received display as black bars.
If the received video matches your phone's display area, the received video fills the screen. If black bars
display, you can remove them by selecting cropped video screen mode.
(Adapted by Atlantic Broadband)
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Video Calls
RELATED INFORMATION:
Change Video Clarity
Change How Far-Side Video Displays
Managing Audio and Video Calls
Display All Video Calls in Full Screen Mode
Change How PIP Video Displays
You can update the way the PIP is displayed when you're in full screen mode, when you view the far-side,
or when you view your video on the full screen. You can change the following PIP settings:
●
Local Camera View (Full Screen) Enables or disables the PIP from displaying when you view video
on the full screen. The default setting is Enabled.
●
Local Camera View Mode (Full Screen) Sets whether you want the PIP to display over, or next to,
full-screen video. The default setting is Side-by-Side. You can choose to enable one of these settings:
●
Side-by-Side Displays the PIP next to, rather than over, full-screen video.
●
PIP
Displays the PIP over full-screen video.
TASK
1
Navigate to Settings > Basic > Video > Local Camera View.
2
From the Local Camera View screen, select and adjust the PIP settings.
3
Select Save.
Change How Far-Side Video Displays
You can adjust the appearance of the far-side video so that it displays as one of the following:
●
Normal The video image displays with correct proportions. Black bars appear on the top, bottom,
or sides of the area to maintain the correct aspect ratio if the aspect ratio of the received video does
not match the display area on your phone. The portions of the video that are not being received
display as black bars.
●
Full If the received video image is not the same aspect ratio as the phone's display area, the video
image is stretched to fill the area. If the aspect ratios match, no stretching occurs.
●
Crop
not fit within the area are cropped.
You can choose to apply the following settings for video that displays on the full screen and in the Active
Call screen:
The video image is resized to maintain the correct aspect ratio. Any parts of the image that do
●
Video Screen Mode (Window) Adjusts the video image that displays in the Active Call screen. You
can select Normal, Full, or Crop. The default setting is Normal.
●
Video Screen Mode (Full Screen) Adjusts the video image that displays on the full screen. You can
select Normal, Full, or Crop. The default setting is Normal.
(Adapted by Atlantic Broadband)
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Video Calls
●
The following pictures show how normal, full, and cropped modes display in the Active Call screen.
Figure 4: Far-side video display settings
TASK
1
Navigate to Setting s > Basic > Video > Video Sc reen Mode.
2
From the Video Screen Mode screen, select and adjust the video screen settings.
3
Select Save.
ELATED INFORMATION:
R
Changing the Video Call and PIP Displays
Managing Audio and Video Calls
Display All Video Calls in Full Screen Mode
Display All Video Calls in Full Screen Mode
By default, the far-side video always displays in the Active Call screen. You can enable your phone to
display all incoming videos on the full screen.
TASK
1
Navigate to Setting s > Basic > Video > Video Call Settings.
2
From the Video Call Settings screen, select Auto Video Full Screen > Enable.
When enabled, this setting automatically enables your phone to display far-side video in full screen.
When disabled, far-side video is displayed in the smaller Active Call screen.
3
Select Save.
ELATED INFORMATION:
R
Managing Audio and Video Calls
Change How Far-Side Video Displays
Changing the Video Call and PIP Displays
View Video in Full Screen during Calls
(Adapted by Atlantic Broadband)
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Video Calls
Place a Video Call
If your phone is set to transmit video automatically for calls, then your video stream is sent for all calls placed
on your phone. If your phone is set to place audio-only calls by default, you can start sending video during
an active call.
During a video call, including a conference call, a Video soft key is displayed. You can select this soft key
to access video functions that can stop video transmission, display video in full screen, and swap the
windows in which the video is displayed.
TASK
1
Tap New Call, enter a number or select a contact, and tap or Send.
2
After your contact answers, press the Video or Start Video soft key.
Your camera transmits video to your contact. On phones with the VVX camera, the LED light is green
when video is transmitting.
R
ELATED INFORMATION:
Changing Video Call Settings
Call Charges for Outgoing Calls
Swap Video
You can switch the locations of your video and the far-side video. If you do this, your PIP is displayed in the
Active Call screen, and the far-end video, previously displayed in the Active Call screen, is displayed in the
PIP location. When you swap video so that your video is displayed in the Active Call screen, rather than in
the PIP, the message “Local camera” is displayed next to your video.
» During a video call, do one of the following:
Tap Video > Swap.
Tap the PIP.
Display Video Calls in Full Screen
You can display the far-side video on the full screen, and your PIP continues to display in the corner with
the soft keys hidden. In full screen, call details display along the bottom of the screen, including an icon that
you can select to exit full screen mode. The following figure displays full screen video on the VVX 600
phone.
(Adapted by Atlantic Broadband)
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Video Calls
Figure 5: Full screen mode on VVX 600 phone
» Do one of the following:
Tap Video > Full Screen.
Tap
.
Exit Full Screen View
You can exit full screen view and video in your default video display.
» Tap .
If you don't see , tap the bottom of the screen until it is displayed.
Stop Sending Video
You can stop transmitting video at any time during a call.
Stopping video or closing the camera shutter does not create an audio-only call. Even if you stop video,
video information is still transmitted to the far side as a still picture, and the call is still a video call.
When you stop sending video, the No Video icon is displayed next to your PIP video and the far-side
cannot see you.
Note: You can't start and stop far-side video. If your phone is set up to receive far-side video, the far-side
video always displays.
» Do one of the following:
Press the Stop Video or Video Mute soft key.
Close the Privacy Shutter.
On VVX 500 and 600 phones, the LED light is amber when video is not transmitting.
500 and 600 phones, no LED light shows when the shutter is closed.
R
ELATED INFORMATION:
Stop Video for All Calls
Place Audio-Only Calls
On VVX
(Adapted by Atlantic Broadband)
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Video Calls
No Video from the Far Side
If the far side stops sending video, a No Video icon is displayed on your phone, as shown in the next figure.
If the far side is unable to send video, a thunderbolt icon is displayed next to the No Video icon, as shown
next.
Figure 6: Call window with No Video icon
Note: Depending on the phone or system that has stopped sending video, you may see a different icon
than the one shown above.
Handling Video and Audio Calls
When you have multiple calls, you can easily manage a video call from the Calls screen. In the Calls screen
on VVX 500 and 600 phones, you can identify the video call by the video stream that is displayed next to
the call's details.
When two or more calls are video calls, only the active call displays video. On VVX 500 and 600 phones,
all other video calls show a paused grayscale image of the far side taken just before the call was
displayed next. When you resume a held video call, the held call becomes active and displays
held, as
video.
Figure 7: Video and audio calls on the Calls screen
Handle Conference Calls w it h Video
When you set up a conference, your phone displays video for only one conference participant at a time,
even if more than one participant can send video. The person whose video you see is the last person with
(Adapted by Atlantic Broadband)
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Video Calls
video enabled who joined the conference. If you use the Join soft key to set up the conference, you see the
video of the person who was held just prior to joining the conference.
Note: Viewing all video participants requires the use of a Polycom Video Conference Bridge. For more
information, contact your Polycom reseller.
When your system administrator enables the conference management feature on your phone, you can
select whose video to see.
» During a conference call, select a contact and tap Select Video.
The Select Video soft key does not display when you're currently exchanging video with the selected
party, or when the party does not have video capability.
The person who previously displayed video is replaced with the person you selected.
R
ELATED INFORMATION:
Conference Calls
Manage Conference Cal l Participants
Managing Video Calls without a VVX Camera
When you do not have a VVX Camera attached to your VVX 500 or 600 phone, you can receive video, but
you cannot send video. Video always displays when the person you are talking with can send
your phone is enabled to receive video.
If you place a video call on hold, the person's video stream stops and is replaced by a paused grayscale
image taken just before you held the call, as displayed next. The person's video stream returns when you
resume the call.
video, and
Figure 8: Held video call
View Video in Full Screen during Calls
During a video call, you have the option of viewing video on the full screen instead of in the smaller Active
Call screen.
» Do one of the following:
Tap
Tap the video area to view video on the full screen.
(Adapted by Atlantic Broadband)
.
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Video Calls
Tap Video, and select Full Screen.
Full-screen video displays. Call details display at the bottom of the screen, along with an icon that you
can select to exit full screen mode, as displayed next. The call details display for five seconds, and
then disappear. To see the details again, tap the screen.
ELATED INFORMATION:
R
Display All Video Calls in Full Screen Mode
Handling a Mixture of Video a nd Audio-Only Calls
When you have multiple calls, you can easily manage a video call from the Calls screen. From the Calls
screen, you can quickly identify the video call by the video stream that is displayed next to the call details,
as shown next.
Figure 9: Video calls on the Calls screen
If two or more calls are video calls, only the active call shows a video stream of the far side. All other video
calls show a paused grayscale image of the far side. If you resume a held video call, the held call becomes
active and displays an active video stream again.
Place Audio-Only Calls
Your system administrator can determine how your phone handles audio and video. You can change the
settings on your phone to handle audio and video calls in one of the following ways:
●
Video-enabled All calls you place or answer are video calls. This means that the person you call
sees your video on his or her phone, and you see video on your phone from the other person on the
call.
●
Audio only All calls are audio only and do not display video information. Your phone screen does
not display video in the Active Call screen, and you do not have the option to send video. If the person
you call sends video, you do not see them.
(Adapted by Atlantic Broadband)
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Video Calls
●
Video and Audio You have the option to choose a call mode, either video or audio-only. If this option
is set up on your phone, you can choose the call mode on a call-by-call basis, as well as choose a
mode to apply to all the calls you place.
Placing audio-only calls applies to SIP calls only.
TASK
1
Navigate to Settings > Basic > Video > Video Call Settings.
2
From the Video Call Settings screen, select Default Call Mode, and select Audio Only.
The mode you choose applies to your next call and all subsequent calls.
R
ELATED INFORMATION:
Stop Video for All Calls
Stop Sending Video
(Adapted by Atlantic Broadband)
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Call Lists and Directories
All VVX business media phones support a Recent Calls list, a Contact Directory and a Corporate Directory.
Note: Your phone may not support all of the features described in this section. Check with your system
administrator to find out which features are available on your phone.
Recent Calls
All VVX business media phones maintain a Recent Calls list that includes missed, received, and placed
calls. Each list hol ds up to 100 entries.
You can perform the following tasks from the Recent Calls list:
●
Sort, order, and filter calls. By default, the list displays all call types with the most recent call displaying
first.
●
Remove calls from the list.
●
Select a call record to view call details.
●
Select a call record to automatically call a contact.
View Recent Calls
In the Recent Calls list, you can view a list of up to 100 missed, received, and placed call entries.
» Do one of the following:
Navigate to Directori es > Recent Calls.
On VVX 500 and 600 phones, tap in the status bar.
ELATED INFORMATION:
R
Missed and Received Calls on Shared Lines
Managing the Corporate Directory
Add a Contact to the Contact Directory
Managing Favorites
Sort Recent Call Entries
You can customize the Recent Calls list to view calls by call type, time, and call name.
When you sort calls by the time of the call, you can order them in ascending (oldest call first) or descending
(most recent call first) order. When you sort calls by name, you can order them in ascending (alphabetical)
or descending (reverse-alphabetical) order.
TASK
1
Select Sort or tap .
2
Under Sort, choose Time or Name.
(Adapted by Atlantic Broadband)
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Call Lists and Directories
3
Under Order, choose Ascending or Descending.
Sort Entries by Call Type
When you filter calls, you can choose to display only missed, received, or placed calls. Or, you can choose
to display all call types (the default).
TASK
1
Select Type or tap .
2
Choose Missed Calls, Received Calls, or Placed Calls.
You cannot save your filtered call list results. If you filter your Recent Calls list so that only a certain
call type displays, the next time you display the list, all call types display in the default filter.
Edit Recent Contact Entries
You can edit a contact's phone number stored in your Recent Calls list before returning the contact's call.
TASK
1
Select Info or tap next to a call record.
2
Select Edit or tap .
3
Edit the number, and select Dial or tap .
Delete a Recent Contact
You can delete contacts from the Recent Calls list.
TASK
1
Select Info or tap next to a call record.
2
Select Delete or tap .
Save a Recent Contact
From the Call Details screen, you can save a contact to the Contact Directory.
TASK
1
Select Info or tap next to a call record.
2
From the Call Details screen, select Save.
If the person is already in your Contact Directory, but is not a favorite, Add to Favorites is displayed.
View Call Details
In the Recent Calls list, you can view call details, edit call details before calling a contact, save a contact to
your directory, and delete call entries.
» Select Info or tap next to a call record.
(Adapted by Atlantic Broadband)
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Call Lists and Directories
Managing the Cont a c t Directory
You can store a large number of contacts in your phone's Contact Directory. Contact your administrator for
the exact number of contacts available on your phone.
You can perform the following tasks in your Contact Directory:
●
Add a contact
●
View contact information
●
Update a contact’s information
●
Delete a contact
R
ELATED INFORMATION:
Set a Protocol for Placing Calls Automatically
Managing the Corporate Directory
Save a Global Address Book Contact to the Contact Directory
Edit Contacts in the Personal Address Book
Add Contacts to Your Buddy List
Search for a Contact in the Contact Directory
In the Contact Directory, you can search for your desired contact.
TASK
1
Navigate to Directories > Contact Directory.
2
In the Contact Directory, select Search.
3
From the Search screen, do one of the following:
Enter your search criteria and select Search.
Using the onscreen keyboard, enter your search criteria, tap , then Search.
Add a Contact to the Contact Directory
When you add a contact to your Contact directory, you can choose how much information you want to enter
for your contact. You are required to only enter a contact number for each new contact.
The following is a list of information you can enter for each contact:
●
●
●
●
●
●
(Adapted by Atlantic Broadband)
A list of search results is displayed.
First and Last Name T he n ame of your contact
Contact Your contact's phone number
Job Title Your contact's position
Email
Favorite Index An index number that displays in your Favorites list
Label A label or title for your contact
Your contact’s personal or work email address
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Call Lists and Directories
Note: If your phone does not display all of these contact fields, contact your system administrator. The only
required field in the Contact Directory is the Contact field, which includes the contact’s phone number.
TASK
1
In the Contact Directory, select Add or tap .
2
From the Add Contact screen, enter your contac t's information in the available fields.
You are required to only enter a number in the Contact field when adding a new contact to the
directory. You can choose to enter additionally information.
3
Select Save.
ELATED INFORMATION:
R
Managing the Corporate Directory
Managing Favorites
View Recent Calls
View Contact Information
From your Contact Directory, you can view information for any contacts saved to the directory.
TASK
1
Navigate to Directori es > Con tact Directory.
2
In your Contact Directory, select a contact.
The Contact Information screen is displayed with the contact's name and phone number. Additional
information, such as a job title, label, or email address, can also display.
Update a Contact's Information
After you add a contact to your Contact Directory, you can update the contact's information.
TASK
1
From the Contact Directory, select a contact.
2
From the Contact Informationscreen, do one of the following:
Select Edit.
Select Info > Edit.
Tap
.
3
From the Edit Contactscreen, update the contact's information.
4
Select Save.
(Adapted by Atlantic Broadband)
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Call Lists and Directories
Delete a Contact
You can delete any contact from the Contact Directory.
TASK
1
From your Contact Directory, select a contact.
2
From the Contact Information screen, do one of the following:
Select Delete.
Tap
.
Select Info > Delete.
A confirmation message is displayed, confirming that you want to delete the contact.
3
Select Yes to delete the contact.
Managing the Cor porate Directory
Your system administrator can set up your phone so that you can access a Corporate Directory. However,
you cannot update your Corporate Directory, and your administrator determines which contacts you can
see. Check with your system administrator to find out if this feature is available on your phone.
R
ELATED INFORMATION:
Add a Contact to the Contact Directory
Managing Favorites
View Recent Calls
Managing the Contact Directory
Searching the Corporate Directory
In the Corporate Directory, you can perform a quick or advanced contact search.
Quick Search of the Corporate Directory
A quick search enables you to search for contacts using either their first name or last name or by typing a
few letters in their name.
TASK
1
Navigate to Directories > Corporate Directory.
By default, a blank search screen is displayed.
2
From the Corporate Directory, enter the first few characters of the contact's first or last name, and
select Submit.
The screen displays a list of contacts, starting with the most successful matches.
3
Select a contact and select View to view the contact's information.
(Adapted by Atlantic Broadband)
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Call Lists and Directories
Search of the Corporate Directory using Advanced Find
An advanced search enables you to choose to search for contacts by first name, last name, or phone
number.
TASK
1
Navigate to Directory > Corporate Directory.
By default, a blank search screen is displayed.
2
In the Corporate Directory, select AdvFind.
3
From the Advanced Findscreen, enter your search criteria, and select Submit.
The screen displays a list of contacts, starting with the most successful matches.
4
Select a contact and select Viewto view the contact's information.
Save Corporate Directory Search Results
You can save your last search results so that the next time you view the Corporate Directory, the results of
your last search is displayed.
TASK
1
Navigate to Settings > Basic > Preferences > Corporate Directory > View Persistency.
2
From the View Persistency screen, select Enabled.
Each time you view the Corporate Directory, your last search results automatically display.
Clear Corporate Directory Search Results
After you search for a contact, you can clear your search results and start a new search
» On the Search screen, select Clear.
Add Contacts from the Corporate Directory to the Contact Directory
You can add contacts in the Corporate Directory to your Contact Directory. When you save a Corporate
Directory contact to the Contact Directory, the first name, last name, and phone number of the contact are
saved to the Contact Directory. You can go to the Contact Directory to see if the contact was saved correctly
and to add additional contact information.
TASK
1
From the Corporate Directory, search for a contact.
2
From the search results, select the contact, and select View.
3
From the Contact Information screen, select Save.
(Adapted by Atlantic Broadband)
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Favorites and Contact Lists
On your VVX phone, you can add contacts as favorites and watch contacts in your Buddy list.
Note: Your phone may not support all of the features described in this section. Check with your system
administrator to find out which features are available on your phone.
Managing Favorites
Favorites are the contacts in your Contact Dir ector y that you will cal l mos t often. You can add contacts as
favorites from the Contact Directory, designate a index number for favorites, view favorites on the Home or
Lines screen depending on your phone, and delete favorites.
R
ELATED INFORMATION:
Home Screen
Managing the Corporate Directory
Add a Contact to the Contact Directory
View Recent Calls
Assign Favorites to VVX Expansion Modules
Add Favorites
Contacts that you add as favorites display on the Lines screen and in the Favorites list on all VVX phones.
On all VVX phones
a star is displayed for contacts saved as favorites.
TASK
1
Navigate to Directori es > Con tact Directory.
2
From your Contact Directory, select a contact.
3
Select Add or Add to Favorites.
A notification is displayed asking if you want to automatically accept the next available index number,
or manually enter your own.
4
Select Yes to automatically accept an index number or select Edit Index to enter a unique index
number.
You can enter a number up to 99 for VVX 201 phones or 9999 for all other VVX phones.
Viewing Favorites
You can view favorites in your Favorites list in the Directory or the New Call screen. Favorites display
consecutively according to their index number. The contact with the lowest number is displayed first.
(Adapted by Atlantic Broadband)
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Favorites and Contact Lists
View Favorites
You can view favorites in the Favorites lists from the New Call screen.
» Select New Call > Favorites.
ELATED INFORMATION:
R
Reorder Favorites
View Favorites on the Home Screen
On VVX 500 and
favorites from
600, you can tap the phone line to view favorites from the Home screen. You cannot view
the Home screen on VVX 201, 310, and 410 phones.
» From the Home screen, tap the phone line.
View Favorites from the Lines Screen
You can view a list of favorites on the Lines screen on all VVX phones.
» From the Home screen, press .
Reorder Favorites
You can change the order in which your favorites display on the Home or Lines screen.
TASK
1
From your Contact Directory, select a contact.
2
From the Contact Information screen, select Edit or tap .
3
From the Edit Contact screen, select Favorite Index, and enter a new favorite index number.
4
Select Save.
ELATED INFORMATION:
R
View Favorites
Delete Favorites
You can delete favorites to make room for new favorites.
TASK
1
From your Contact Directory, select the contact.
2
From the Contact Information screen, select Edit or tap .
3
From the Edit Contact screen, select Favorite Index, and delete the favorite index number.
4
Select Save.
Tip: To quickly delete a contact, on the Lines screen, press and hold the favorite until the Contact
Information screen is displayed. Select Delete or tap . The contact remains in your directory, but
is no longer a favorite.
(Adapted by Atlantic Broadband)
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Favorites and Contact Lists
Using Buddy Lists
A Buddy list is a list of users whose status or presence you can monitor. Users can update their presence
setting to status such as Be right back, Out to lunch, or Busy, and you can view their status in real time from
your Buddy list. You can also view your buddies' status from the Lines and Home screens, if your buddy is
a favorite.
Add Contacts to Your Buddy List
If you want to monitor other people, you need to make sure they are in your Buddy list. You add people to
your Buddy list from your Contact Directory, so you must first add them to your Contact Directory before
adding them to your Buddy list.
TASK
1
From your Contact Directory, select a contact.
2
From the Contact Information screen, select Edit or tap .
3
From the Edit Contact screen, select Watch Buddy > Enabled.
The default setting is Disabled. When enabled, the contact is added to your Buddy list so you can
monitor the contact's status.
4
Select Save.
ELATED INFORMATION:
R
Managing the Contact Directory
View Your Buddy List
When you enable the Watch Buddy setting for a contact, the contact is displayed in your Buddy list.
» From the Lines screen, select Buddies.
Tip: You can quickly dial a buddy from your Buddy list. From the Lines screen, select Buddies,
select the buddy you want to call, and select Dial or tap .
Monitor Contacts on Your Buddy List
You can monitor your buddies from your Buddy list. If a buddy is a favorite, you can also monitor the buddy
from the Home and Lines screen.
» Do one of the following:
Select Buddies or navigate to Settings > Features > Presence > Buddy Status.
From the Home screen, press .
ELATED INFORMATION:
R
Icons and Status Indicators
Buddies' Presence Information
Your buddies display an icon next to their name to indicate their status. The following table shows the
general icons and the status they represent.
(Adapted by Atlantic Broadband)
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Favorites and Contact Lists
Buddy Status and Icons
Buddy Status Icon
Available
Busy
Away
Do Not Disturb
Offline
View Your Watcher List
Contacts who can monitor your status are added to the Watcher list.
» Navigate to Settings > Features > Presence > Watcher List.
A list of contacts that can monitor your status is displayed.
Block Contacts from Viewing Your Status
You can prevent someone from monitoring you by blocking the contact in your Contact Directory. If you
unblock the contact, the contact can add you to their Buddy list and monitor you.
TASK
1
From your Contact Directory, select a contact.
2
From the Contact Information screen, select Edit or tap .
3
From the Edit Contact screen, select Block Buddy > Enabled.
The default setting is Disabled. When enabled, the contact cannot watch your status, and the contact
is displayed in your Blocked List.
4
Select Save.
View a List of Blocked Contacts
Contacts who cannot monitor your status are added to the Blocked List.
» Navigate to Settings > Features > Presence > Blocked List.
A list of contacts that cannot monitor your status is displayed.
Unblock a Contact
From the Blocked list, you can unblock contacts and allow them to monitor your status.
1
Navigate to Settings > Features > Presence > Blocked List.
2
From the Blocked List screen, select a contact.
3
Select Unblock.
The contact can now monitor your status and is displayed in the Watcher list.
(Adapted by Atlantic Broadband)
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Updating Your Presence Status
Polycom phones enable you to sign into your personal communication software client and update your
presence status on your phone. This section provides information on how to update your Buddy status on
VVX phones.
Note: Your phone may not support t he f eatures described in this sec ti on. Chec k with your system administrator to find out which features are available on your phone.
Updating Your Buddy Status
You can update your status to one of the following:
●
Online
●
Busy
●
Be right back
●
Away
●
On the phone
●
Out to lunch
●
Do not disturb
Your phone also sends certain status information automatically to the people watching you—such as if you
are in a call, if you enabled Do Not Disturb on your phone, or if your phone is offline because you restarted it.
Update Your Buddy Status
You can update your status on your phone so that contacts can monitor your status from their phones. Your
updated status is displayed in the status bar on your phone, and your contacts are automatically notified of
your new status.
1
Select My Status, or navigate to Settings > Features > Presence > My Status.
2
From the My Status screen, select your desired status.
Note: If your status is set to Do Not Disturb, when you enable then disable the Do Not Disturb feature on
your phone, your status changes to Online.
Automatically Update Your Buddy Status
You can enable your phone to automatically set your status to Away when your phone is idle for a certain
length of time. After you touch the screen or press a key on your phone, your status changes to Available
again.
1
Navigate to Settings > Basic > Preferences > Presence > Idle Timeout.
2
From the Idle Timeout screen, enable an Office Hours and Off Hours timeout, and enter the
number of minutes your phone should be idle before your status changes to Away.
(Adapted by Atlantic Broadband)
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Accessing, Sending, and Broadcasting Messages
You can access, send, and broadcast a variety of audio, verbal, video, and written messages on VVX
phones.
Note: Your phone may not support all of the features described in this section. Check with your system
administrator to find out which features are available on your phone.
Accessing Voice and Video Messages
Your phone indicates when you have new voicemail and video messages in the following ways:
●
The Message icon on the Home screen displays the number of new messages you have
●
A Message icon with the number of messages is displayed in the status bar
●
The Message icon is displayed next to the phone line on the Lines screen
●
A red flashing Message Waiting Indicator, located at the top-right of your phone
●
An audible alert
Note: Contact your system administrator or service provider for information on setting or changing your
voicemail greeting.
Access Voicemail and Vide o Messages
Voicemail is available on all Polycom VVX phones. Contact your system administrator to find out if your
phone supports video messages.
Note: Contact your system administrator or service provider for information on remotely accessing your
voicemail.
1
From the Home screen, navigate to Messages > Message Center.
2
If you have multiple lines on your phone, select the line that has the new message.
3
From the Messages screen, select Connect and follow the prompts to access your messages.
Remove the Message Alert
If you are not ready to listen to your messages when you receive new messages, you can temporarily
remove the message alert.
» From the Home screen, navigate to Messages > Message Center and select Clear.
All message indicators are removed for approximately one to two hours.
(Adapted by Atlantic Broadband)
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Accessing, Sending, and Broadcasting Messages
Broadcasting Messages with Group Paging
Group Paging enables you to make pages—one-way audio announcements—to contacts subscribed to a
page group. Your administrator can enable your phone to operate in a broadcast mode called Group Paging
mode. In this mode, you can broadcast one-way announcements to a specified group of phones, called a
Paging Group.
Your system administrator can define up to 25 paging groups. Your system administrator can assign a label
to each group to identify the phones in the group, such as All, HR Dept, Shipping Staff, or Executives.
Each group has one of the following priorities:
●
Normal By default, broadcasts sent to groups 1 to 23 are considered Normal broadcasts. If two
users begin a broadcast on the same group at the same time, the phone with the lower serial number
continues to transmit while the other phone enters the receiving state. By default, all phones are
configured to receive broadcasts sent to group 1.
●
Priority By default, broadcasts sent to group 24 are considered Priority broadcasts. A Priority
broadcast interrupts Normal broadcasts or active calls. All phones receive Priority broadcasts unless
Do Not Disturb is enabled. Priority broadcasts play at the phone's current audio level.
●
Emergency By default, broadcasts sent to group 25 are considered Emergency broadcasts. An
Emergency broadcast interrupts Normal broadcasts, Priority broadcasts, and active calls and plays
out at near maximum volume even if Do Not Disturb is enabled.
To send and receive pages, you need to subscribe to certain paging groups. By default, you are subscribed
to paging groups 1, 24, and 25. This means that you can send and receive pages to paging groups 1, 24,
and 25. Contact your system administrator to find out which paging group you are subscribed to.
Send a Group Page
When you send a group page, it is automatically sent to the default paging group, which is group 1. You
cannot send a page while you are in an active call.
TASK
1
From the Lines screen, select the Pagingsoft key.
2
From the Paging Groupsscreen, select the paging group to send the page to.
3
To begin a page, select Page.
Just before the page starts, you'll hear an alert tone, and then the page begins.
4
Begin speaking.
5
To end the page, select End Page.
ELATED INFORMATION:
R
Change the Default Paging Group
Receiving Pages
You receive pages on the paging groups you are subscribed to as well as Group 24, Priority pages, and
Group 25, Emergency pages. When you enable Do Not Disturb, you only receive Emergency pages.
Non-emergency pages do not display or play on your phone.
How you receive a page depends on the priority of the page, whether you are in an active call, and whether
your phone is set to receive a page during an active call. When you receive a page, the page is always
played through the phone's speakerphone. You cannot play a page through your handset or headset.
(Adapted by Atlantic Broadband)
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Accessing, Sending, and Broadcasting Messages
When you enable Do Not Disturb on your phone, you receive only Emergency broadcasts. Non-emergency
broadcasts do not display or play on your phone.
RELATED INFORMATION:
Update Paging Group Subscriptions
Listen to a Page during an Active Call
How you handle a page when you are in an active call depends on the page priority and whether your phone
is set up to receive a page when you are in an active call.
The following occurs when you receive a page dur ing a call:
●
When your phone is set up to receive Normal pages during active calls, the page immediately plays,
and you hear audio from both the active call and the page.
●
When your phone is not set up to receive Normal pages during active calls, the page is displayed as
a Pending page.
●
When the page is a Priority or Emergency page, the page immediately plays. You hear audio from
the active call and the page.
Note that when you adjust the volume of a non-emergency page, your phone uses the adjusted volume for
subsequent non-emergency pages. However, only your system administrator can change the volume of an
Emergency page.
» Do one of the following,
For pages that play automatically during a call, hold the call to hear only the page.
For Pending pages, select Accept or hold the call.
Receiving Pages When You're Not in an Active Call
When you receive a page and you are not in an active call, the page immediately plays, regardless of the
paging priority.
While a page plays, you can:
●
Hold the page.
●
End the page. This ends the page at your phone only.
●
Place a new call.
Group Paging Settings
This section provides information on changing your default paging group, updating page group
subscriptions, and enabling pages to play during active calls.
Note: The features described in this section require access to the Basic settings menu on the phone. If your
phone requires a password to access the Basic settings menu, contact your system administrator for assistance customizing your phone.
(Adapted by Atlantic Broadband)
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Accessing, Sending, and Broadcasting Messages
Change the Default Paging Group
The default paging group is group 1. You can change the default paging group to any group you want. If you
change your default paging group, you are automatically subscribed to the group you selected.
TASK
1
Navigate to Settings > Basic > Preferences > Paging/PTT Configuration > Group Paging.
2
From the Group Paging Configuration screen, select Default Group, and select a new paging
group number.
When you press Paging, your phone sends pages using the new group.
R
ELATED INFORMATION:
Send a Group Page
Update Paging Group Subscriptions
By default, you are subscribed to Paging Groups 1, 24, and 25. This means that you can send pages to and
receive pages sent from these groups. You can change which groups you are subscribed to. However, you
cannot disable your subscriptions to Paging Groups 24 and 25.
TASK
1
Navigate to Settings > Basic > Preferences > Paging/PTT Configuration > Group Paging.
2
From the Group Paging Configuration screen, select Group Subscriptions.
3
From the Group Subscriptions screen, select the group you want to subscribe to, and select Yes.
ELATED INFORMATION:
R
Receiving Pages
Enable Pages to Play during Active Calls
The Accept While Busy setting determines what happens when you are in a call and receive a page. This
setting is disabled by default, and when disabled, the incoming page is held in a Pending state, it does not
disrupt the call, and you cannot hear the page.
When you enable the Accept While Busy setting, a page interrupts calls and you hear the audio of the call
and the page.
TASK
1
Navigate to Settings > Basic > Preferences > Paging/PTT Configuration > Group Paging.
2
From the Group Paging Configuration screen, scroll to Accept While Busy, and enable or
disable the setting.
(Adapted by Atlantic Broadband)
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Customizing Your Phone
This section explains how to customize your phone so that it is unique to you. Basic customizations include
changing the time and date format and updating the screen brightness. You can also set up a screen saver
or use your phone as a digital picture frame.
Password Requ ired to Customize Your Phone
Many of the features on your phone can be enabled or customized from the Basic settings menu. If your
system administrator has set up your phone to require a password to access the Basic settings menu, you
cannot customize your phone without the permission of your system administrator. Contact your system
administrator for assistance enabling or customizing your phone's features.
Choose a Theme for Your Phone
On the VVX 500 and 600 business media phones, you can choose a theme for your phone. The theme
controls the way the icons and screens display on your phone. You can choose between the Classic
Modern themes, as shown next. The Classic theme is the default theme.
Figure 1: Themes on VVX 500 phones
and
TASK
1
Navigate to Setting s > Basic > Prefer ence s > Themes.
2
Select Classic or Modern.
A screen displays informing you that the phone needs to restart.
3
Select Yes.
(Adapted by Atlantic Broadband)
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Customizing Your Phone
Set the Language
Your phone supports several languages that you can choose to display. Check with your system
administrator to find out which languages are supported on your phone.
TASK
1
Navigate to Settings > Basi c > Preferen ce s > Language.
2
From the Language screen, select a language. The
language on your phone updates automatically.
Change the Time and Date Format
You can customize the time and date by choosing between a variety of time and date formats, including
options to display the day, month, or year.
The time and date display in the status bar. When your phone cannot obtain a time and date, the time and
date display flashes. If this happens, or if the time and date are incorrect, contact your system administrator.
The following figure shows the default format for the time and date.
TASK
1
Navigate to Settings > Basic > Preferences > Time & Date.
2
From the Time & Date screen, do one of the following:
Select Clock Date to change the date format.
Select Clock Time to change the time format.
Select Clock Order to change the order of the time and date display (not available on VVX
201 phones).
3
Disable the Time and Date Display
You can turn off the time and date display so that they do not display at all.
TASK
1
2
(Adapted by Atlantic Broadband)
From the Clock Date, Clock Time, or Clock Order screen, select the format you want.
Navigate to Settings > Basic > Preferences > Time & Date.
From the Time & Date screen, select Disable to turn off the time and date display.
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Customizing Your Phone
Backlight Intensity and Timeout
Your phone's backlight has the following components:
●
Backlight Intensity The brightness of the screen during phone activity and inactivity.
●
Backlight Timeout The number of seconds the phone is inactive before the backlight dims to its
Backlight Idle intensity. The backlight timeout period begins after your last key press or the last phone
event, such as an incoming call.
Backlight Intensity includes the following settings you can choose from:
●
Backlight On The brightness of the screen when there is phone activity.
●
Backlight Idle The brightness of the screen when there is no phone activity.
●
Maximum Intensity The brightness scale that applies to both Backlight On and Backlight Idle
intensities.
Check with your system administrator to find out if this
RELATED INFORMATION:
Changing the Backlight Intensity
Features for Vision-Impaired and Blind Users
feature is available on your phone.
Set the Backlight Intensity
You can change the Backlight On intensity and the Backlight Idle intensity separately, and you can choose
a high, medium, or low intensity, or turn off the backlight entirely. When you change the Maximum Intensity,
you modify the entire backlight intensity scale. For example, if you decrease the Maximum Intensity, the low,
medium, and high levels for both Backlight On and Backlight Idle intensities decrease.
TASK
1
Navigate to Settings > Basic > Backlight Intensity.
2
From the Backlight Intensity screen, select Backlight On Intensity.
3
From the Backlight On Intensity screen, select the intensity you want, and select Back.
The default is High.
4
From the Backlight Intensity screen, select Backlight Idle Intensity.
5
From the Backlight Idle Intensity screen, select the intensity you want, and select Back.
The default is Low.
6
From the Backlight Intensity screen, select Maximum Intensity.
7
From the Maximum Intensity screen, select Up or Down, or drag your finger along the slider, to
increase or decrease the maximum intensity.
(Adapted by Atlantic Broadband)
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Customizing Your Phone
Set the Backlight Timeout
The backlight automatically turns on with any phone activity. By setting the Backlight Timeout, you can
determine how long the phone should be idle before the backlight dims to its Backlight Idle intensity. By
default, the backlight dims after the phone is idle for 40 seconds.
TASK
1
Navigate to Settings > Basic > Backlight Timeout.
2
From the Backlight Timeout screen, select the number of seconds the phone is idle before the
backlight dims.
The default is 40 seconds.
Changing Your Background
By default, your screen displays a blue background that is named Default. You can change the background
picture that is displayed on your phone to any image set up by your system administrator. If no background
images are set up, only the Default is available.
You can also add personal photos on your phone using the Web Configuration Utility or a USB flash drive.
This feature is not available on VVX 201 phones. Check with your system administrator to find out
feature is available on your phone.
if this
Change the Background Picture
If your system administrator has pre-loaded your phone with background pictures or you have added
personal photos onto the phone, you can choose to display a background other than the default.
TASK
1
Navigate to Settings > Basic > Preferences > Background.
Depending how your system is set up, you might have to navigate to Settings > Basic > Prefer-
ences > Background > Select Background. The Select Background screen is displayed instead.
2
Select a background image, if available.
ELATED INFORMATION:
R
Adding Personal Photos as Your Background
Adding Personal Photos as Your Background
You can upload a personal photo to use as your background using the Web Configuration Utility or using a
USB flash drive. When you set one of your pictures as the background picture, the picture is displayed as
Local File in the Backgrounds list.
Keep in mind the following when you use a personal photo as the background image:
●
●
●
●
(Adapted by Atlantic Broadband)
Progressive or multiscan JPEG images are not supported.
The phone screen sizes vary by phone:
VVX 310 and 410 phone screens are 220 x 108 pixels
VVX 500 phone screens are 320 x 240 pixels
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Customizing Your Phone
●
VVX 600 phone screens are 480 x 272 pixels.
●
Smaller images are centered and surrounded with black space.
●
Larger images are scaled proportionally to fit the screen.
●
Horizontal or vertical black bars are added to preserve the original aspect ratio.
R
ELATED INFORMATION:
Enable My Info Portal
Use Your Phone as a Digital Picture Frame
Change the Background Picture
Use a USB Flash Drive to Add a Background
You can add personal photos as your background us ing a USB flash drive on VVX 500 and
Before you can set a picture on your USB flash drive as the background picture,
make sure the picture is on a
600 phones.
USB flash drive and is not in a folder on the drive.
Note: If your phone does not detect the USB flash drive when you attach it to your phone, the USB port on
your phone may be disabled. Contact your system administrator.
TASK
1
Attach a USB flash drive to the USB port on your phone.
2
Navigate to Settings > Features > Removable Storage Media > Picture Frame.
Your pictures display, one-by-one.
3
Tap the arrow keys to find your picture, and then tap .
The picture you selected is displayed on the Home an Lines screens.
Note: If your pictures on th e flash drive are in a subf ol der an d no t i n th e r oot dire c tory, the phone
displays a message stating that there are no available photos. Make sure the picture you want to
display on your phone is not in a subfolder on the flash drive.
RELATED INFORMATION:
USB Port
Reset Your Background
You can reset your background to display the default image.
TASK
1
2
(Adapted by Atlantic Broadband)
Navigate to Setting s > Basic > Prefer ence s > Background.
From the Background screen, select Default.
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Enable Transparent Line Keys
By default, your phone displays line keys with a background. If you have a background picture set on your
VVX phone, the background is partially or fully covered depending on the number of line keys you have. On
VVX 500 and 600 phones, you can change line keys to have a transparent background that enables you
to fully see the background you set for your phone.
TASK
1
Navigate to Setting s > Basic > Prefer ence s > Idle Screen Settings.
2
On the Idle Screen Settings screen, select Transparent Lines, and select Enabled.
The line keys are displayed without a background, as shown next.
Screen Savers
Another way to personalize your phone is to enable a screen saver that can either show default pictures
stored on your phone, the idle browser, or pictures stored on a USB flash drive. Ask your system
administrator if this feature is available on your phone.
Enable Screen Savers
The screen saver automatically starts each time your phone is idle for a certain amount of time. When you
enable the screen saver, you can choose to have your phone either display default photos stored on the
phone, or the idle browser.
You can stop the screen saver at any time by pressing any key or touching the screen. When your phone is
idle again for a specified period of time, the screen saver starts again.
TASK
1
Navigate to Settings > Basic > Preferences > Screen Saver.
2
From the Screen Saver screen, select Sc reen Sav er and select Enabled.
3
Select Wait Time and enter the number of minutes the phone can wait after no activity before
displaying the screen saver.
You can enter any time between one and 9999 minutes. The default time is 15 minutes.
4
Select Type and select either Default or Idle Browser.
5
Press Save.
ELATED INFORMATION:
R
(Adapted by Atlantic Broadband)
View the Idle Browser
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Use Personal Photos as Screen Savers
On VVX 500 and 600 phones, you can enable your phone to display your personal photos as a screen
saver. To set up a screen saver of your pictures, you need to set up certain screen saver
your pictures on a USB flash drive, and attach the USB flash drive to the phone.
The pictures you use must have the following file type and size properties:
●
File type: BMP, JPEG, or PNG
●
Maximum size: 9999 x 9999 pixels
The phone can only display the photos as your screen saver when the USB flash drive is attached to the
phone.
You can set up your phone to use a single picture to display or have all pictures display in slide-show style.
This is an alternative to setting up a screen saver, and it automatically starts each time your phone is idle a
certain amount of time.
TASK
1
Place one or more pictures on a USB flash drive, either in the root directory or in a folder.
2
Attach the USB flash drive to your phone.
The USB icon is displayed on the status bar.
3
Navigate to Settings > Basic > Preferences > Picture Frame.
4
From the Picture Frame screen, select Folder, and enter the name of the folder you placed your
images in on the USB flash drive.
If you did not place the pictures in a folder, but placed them in the root directory instead, do not enter
a folder name.
5
Select Time Per Image, and enter the number of seconds you want each picture t o display.
You can enter a minimum of 3 seconds and a maximum of 300 seconds. The default is 5 seconds.
6
Select Save.
If the message “No pictures found” displays after you select Save, there are no pictures in the folder
you specified or in the root directory. Go back and make sure the information you entered is correct.
7
Navigate to Settings > Basic > Preferences > Screen Saver.
8
From the Screen Saver screen, select Sc reen Sav er , and select Enabled.
9
Select Wait Time, and enter the number of minutes the phone should wait, after no activity, before
displaying the screen saver.
You can enter any time between one minute and of 9999 minutes. The default is 15 minutes.
10
Select Save.
Your phone displays the screen saver after the number of minutes you specified in the Wait Time field.
Note: If your phone does not detect the USB flash drive when you attach it to your phone, the USB
port on your phone may be disabled. Contact your system administrator.
settings, place
(Adapted by Atlantic Broadband)
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RELATED INFORMATION:
USB Port
Overview of Phone Hardware and Keys
Use Your Phone as a Digital Picture Frame
Disable the Screen Saver
You can stop a screen saver at any time by touching the screen. After your phone is idle for the specified
period of time, the screen saver starts again.
You can disable a screen saver—prevent it from starting, even if your phone has been idle for the specified
period of time—by doing the following:
●
Removing the USB flash drive. The screen saver does not display until you attach the USB flash drive
again, and your phone is idle for the period of time you specified.
●
Disabling the Screen Saver setting. When you disable the setting, the screen saver does not display,
even though the USB flash drive is still attached.
TASK
1
Navigate to Settings > Basic > Preferences > Screen Saver.
2
From the Screen Saver screen, select Sc reen Sav er , and select Disabled.
3
Select Save.
Use Your Phone as a Digital Picture Frame
On VVX 500 and 600phones, you can use the Picture Frame feature to view pictures stored on your USB
flash drive at any time without setting up a screen saver. You can display your
by-one as a slide show, or display just one picture.
Before you can display your pictures, confirm that your pictures are on the USB flash drive, and that the
USB flash drive is attached to your phone.
Note: If your phone does not detect the USB flash drive when you attach it to your phone, the USB port on
your phone may be disabled. Contact your system administrator.
» Select Settings > Features > Removable Storage Media > Picture Frame.
Your pictures display one-by-one, like a slide show, and navigation icons display beneath your
pictures, as shown next.
pictures as thumbnails, one-
(Adapted by Atlantic Broadband)
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Customizing Your Phone
ELATED INFORMATION:
R
Enable My Info Portal
Adding Personal Photos as Your Background
USB Port
Use Personal Photos as Screen Savers
Overview of Phone Hardware and Keys
Picture Frame Tasks
Use the icons in the following table to perform actions in the Picture Frame.
Selecting Icons to Display Your Pictures
Icons Action
View thumbnails of your pictures.
View the previous picture.
View the next picture.
Pause and display the current picture only.
Starts the display of pictures one-by-one again.
Stop displaying the pictures. The pictures do not display again until you access the Picture Frame
feature (unless you have a screen saver enabled).
Set the picture that currently displays as the background picture for your phone.
Using Power -Saving Mode
By default, your phone is set up with a power-saving mode that turns off the screen to conserve energy. Your
phone enters power-saving mode after it has been idle for a certain period of time. You can configure the
period of time that the phone is idle before the screen turns off. You can configure different idle timeouts for
office hours and off hours, such as evenings and weekends.
During off hours, the message “Off Hours Mode” scrolls on the status bar. Your phone exits power-saving
mode if a phone event occurs—for example, if the phone has an incoming call or message, or you press a
key or tap the screen. If a screen saver is enabled on your phone, power-saving mode still occurs.
You can update the following power-saving settings:
●
●
(Adapted by Atlantic Broadband)
Office Hours When you start work and how long you're in the office each day.
Timeouts The period of time the phone should be idle before the screen turns off.
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Customizing Your Phone
RELATED INFORMATION:
Change Timeouts
Change Your Office Hours
Change Your Office Hours
When you update your office hours, you specify when you start and how long you work each day. After your
work hours, the phone is idle and goes into power-saving mode.
TASK
1
Navigate to Settings > Basic > Power Saving > Office Hours > Start Hour.
2
From the Start Hour screen, select a day of the week.
3
Enter a start time using the 24-hour clock.
You can enter a start time from 0 to 23.
4
Select Save.
5
From the Office Hours screen, select Duration.
6
From the Duration screen, select a day of the week.
7
Enter a duration of 0 to 12 hours per day.
8
Select Save.
R
ELATED INFORMATION:
Automatically Update Your Bud d y Status
Using Power-Saving Mode
Change Timeouts
Change Timeouts
You can update the period of time the phone is idle before the screen turns off. You can specify different
timeouts for office hours (Office Hours Idle Timeout) and non-office hours (Off Hours Idle Timeout). By
default, the Office Hours Idle Timeout is much longer than the Off Hours Idle Timeout.
You can also specify a separate timeout period that applies after you press a key or tap the screen. This is
called the User Input Idle Timeout. You can choose to set a higher User Input Idle Timeout than the Office
Hours and Off Hours Idle Timeouts so that when you're actively using the phone, power-saving mode
doesn't initiate as often.
Tip: If you press a key or tap the screen, the idle timeout period that applies (User Input Idle Timeout or
Office Hours/Off Hours Idle Timeout) is the timeout with the highest value.
TASK
1
Navigate to Settings > Basic > Power Saving > Timeouts.
2
Select Office Hours Idle Timeout, and enter the number of minutes the phone should wait, during
office hours, before starting power-saving mode.
Enter a number between 1 minute and 600 minutes. The default is 10 minutes.
3
Select Off Hours Idle Timeout, and enter the number of minutes the phone should wait, during
off-hours, before starting power-saving mode.
(Adapted by Atlantic Broadband)
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Customizing Your Phone
Enter a number between 1 minute and 10 minutes. The default is 1 minute.
4
Select User Input Idle Timeout, and enter the number of minutes the phone should wait after a key
press or screen select before starting power-saving mode.
Enter a number between 1 minute and 10 minutes. The default is 10 minutes.
5
Select Save.
ELATED INFORMATION:
R
Using Power-Saving Mode
Change Your Office Hours
Changing Audio Settings
You control certain audio settings on your phone, including the ringtone for incoming calls from all contacts
or a specific contact, where call notifications play, and the volume or the ringtone or call audio.
RELATED INFORMATION:
Features for Hearing-Impaired Users
Change the Volume
Enable Electronic Hookswitch
Change Incoming Call Notifications
You can choose whet her you hear s ound effec ts—all phon e sounds ex cept call a udio—from the handset,
headset, speaker, or the active audio device you set. For example, you can configure your phone to ring on
your headset instead of the speaker. By default, you hear all sound effects from the speaker.
TASK
1
Navigate to Setting s > Basic > Prefer ence s > Audibl e Ringer.
2
From the Audible Ringer screen, select a location to hear sound effects:
Set a Ringtone for Incoming Calls
A simple way to personalize your phone is to change your phone's ringtone. You can pick unique ringtones
for the different lines on your phone. The default ringtone is Low Trill.
TASK
1
Navigate to Settings > Basic > Ring Type.
2
When there are multiple lines on your phone, select a line.
3
From the Ring Type screen, select a ringtone.
4
Select Play to hear the ringtone.
Set a Ringtone for Individua l Contacts
You can select unique ringtones for various contacts in your directory. This helps you quickly identify callers
as your phone rings.
(Adapted by Atlantic Broadband)
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Customizing Your Phone
TASK
1
From your Contact Directory, select a contact.
2
From the Contact Information screen, select Edit or tap .
3
From the Edit Contact screen, select Ring Type and select a ringtone.
4
Select Play to hear the ringtone.
5
From the Edit Contact screen, select Save.
Change the Volume
You can increase the volume of your ringtone and the audio during a call.
» Press one of the Volume keys to increase or decrease the audio.
R
ELATED INFORMATION:
Features for Hearing-Impaired Users
Changing Audio Settings
Enable Electronic Hookswitch
(Adapted by Atlantic Broadband)
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Phone Accessories
This section describes ac cess ories and a pplicat ions that you c an use to ex tend your p hone's capabilities.
Your phone may not support all of the accessories or applications described in this section. Check with your
system administrator to find out which of these applications or accessories are available on your phone.
Note: Some of the features described in this section require access to the Basic settings menu on the
phone. If your phone requires a password to access the Basic settings menu, contact your system administrator for assistance customizing your phone.
Using a Headset w ith Your Phone
You can connect an analog or US B he ads et t o your V VX pho ne a nd use the headset to plac e and answer
calls, handle all calls using a headset, and use electronic hookswitch (EHS). You can also pair and connect
a Bluetooth headset with your VVX 600 phone.
See Feature Profile 37477: Using Headsets with Polycom Phones on Polycom Support for a list of
compatible headsets.
Note: For information on your headset's features, as well as how to sync your headset with your phone,
see your headset's documentation.
Connecting a Headset
For setup information on how to connect a headset to your phone, see the Quick Start Guide for your phone
on the Business Media Phones Support page.
Your phone does the following when connected to analog and USB headsets:
●
When an analog headset is connected and in use, the headset key glows green. Note that the
headset key does not glow on VVX 201 phones.
●
When an USB headset is connected and in use, the headset key glows blue.
●
When both an analog and USB headset are connected, the USB headset is used automatically for
all calls.
●
When two USB headsets are connected, the headset you connected first is used automatically for all
calls.
After you connect a headset to your phone, you can set up your phone to use the headset automatically
when answering and placing calls.
Note: If your phone does not detect the USB headset when you attach it to your phone, the USB port on
your phone may be disabled. Contact your system administrator.
RELATED INFORMATION:
USB Port
Use Your Headset for All Calls
(Adapted by Atlantic Broadband)
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Phone Accessories
Use Your Headset for All Calls
You can set up your phone so that all incoming and outgoing calls automatically use your headset. To use
this feature, you must enable and activate Headset Memory Mode.
TASK
1
Navigate to Settings > Basic > Preferences > Headset > Headset Memory.
2
From the Headset Memory Mode screen, select Enabled.
3
Press the headset key twice.
The headset key flashes to indicate that Headset Memory Mode is now activated. All calls placed or
answered on your phone use your headset automatically.
Note: If you or your contacts experience audio or echo issues during calls, such as feedback of your
voice or of their own voice, you need to enable echo cancellation on your phone.
R
ELATED INFORMATION:
Switch among the Handset, Headset, and Speakerphone
Connecting a Headset
USB Port
Troubleshoot Audio an d Ec ho Issues
Features for Heari ng-Impaired Users
Icons and Status Indicators
Features for Mobility-Impaired Users
Answer Calls Automatically
Reactivate Headset Memory Mode
Switching to the speakerphone or the handset deactivates Headset Memory Mode.
» Press the headset key twice.
Using Electronic Hookswitch
When you use a headset that supports electronic hookswitch (EHS), you can place, answer, and end calls
by using the controls on your headset. To use EHS, you need a headset that includes a serial control
interface in addition to the standard analog headset jack (RJ-9) interface. The serial control interface
requires an EHS adapter that you can purchase from your headset manufacturer.
Headsets that support EHS include a base unit that connects to your phone. The headset connects to the
base unit wirelessly, which enables you to use your headset even if you're some distance away from your
phone. Typically, you can work wirelessly up to 300 feet (91 meters) from your phone and still use the EHS
controls. Check with your headset's user guide for the precise range restrictions.
See Feature Profile 37477: Using Headsets with Polycom Phones on Polycom Support for a list of
compatible headsets.
(Adapted by Atlantic Broadband)
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