Polycom VVX 201, VVX 410, VVX 310, VVX 500, VVX 600 User Manual
USER GUIDE
UC Software 5.5.0 | May 2016 | 3725-46211-006A
Adapted by Atlantic Broadband | August 2016
Polycom® VVX Business Media Phones
Applies to Polycom V VX 201, 310, 410, 50 0, and 600
Business Media Phones, Polycom VVX Expansion
Modules, and Polycom VVX Camera
ii
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iii
Contents
Contents
Before You Begin .............................................................................................................. 1
Who Should Read this Guide? ............................................................................................................ 1
Related Documentation ....................................................................................................................... 1
Overview of Polycom VVX Business Media Phones...................................................... 3
Overview of Phone Hardware and Keys.............................................................................................. 3
VVX 201 Hardware ....................................................................................................................... 4
VVX 310 Hardware ....................................................................................................................... 5
VVX 410 Hardware ....................................................................................................................... 7
VVX 500 and VVX 600 Hardware ............................................................................................... 10
Securing Your Phone with the Security Slot ............................................................................... 10
Overview of the Phone Interface ....................................................................................................... 10
User Screens .............................................................................................................................. 10
Icons and Status Indicators ........................................................................................................ 14
Entering Information in Data Fields ................................................................................................... 18
Entering Information Using the Dial Pad .................................................................................... 19
Enter Information Using the Onscreen Keyboard ....................................................................... 20
Logging Into and Locking Your Phone ......................................................................... 21
Log In to Your Phone ......................................................................................................................... 21
Log Out of Your Phone ............................................................................................................... 22
Change Your Login Password .................................................................................................... 22
Log In to a Guest ACD Phone ........................................................................................................... 22
Log Out of a Guest ACD Phone ................................................................................................. 22
Locking Your Phone ........................................................................................................................... 23
Lock Your Phone ......................................................................................................................... 23
Unlock Your Phone ..................................................................................................................... 24
Change Your User Password ...................................................................................................... 24
Audio Calls ...................................................................................................................... 25
Placing and Answering Audio Calls ................................................................................................... 25
Placing Audio Calls ..................................................................................................................... 25
Redial a Number ......................................................................................................................... 29
(Adapted by Atlantic Broadband)
Polycom, Inc.
iv
Redial a Contact when the Contact is Available ......................................................................... 29
Answering Audio Calls ................................................................................................................ 30
Switch among the Handset, Headset, and Speakerphone ............................................................... 32
Mute and Unmute Audio .................................................................................................................... 32
Holding and Resuming Calls ............................................................................................................. 33
Hold a Call .................................................................................................................................. 33
Resume a Call ............................................................................................................................ 33
Resume a Call on a VVX Expansion Module ............................................................................. 33
End an Active Audio Call ................................................................................................................... 33
End a Held Call ........................................................................................................................... 34
Transferring Calls .............................................................................................................................. 34
Choose a Default Transfer Type ................................................................................................. 34
Transfer a Call............................................................................................................................. 34
Cancel a Transfer........................................................................................................................ 34
Managing Calls on VVX 201, 310, 410, 500, and 600 Phones ............................................................ 35
Display Calls from the Lines Screen ........................................................................................... 35
Display Calls from the Calls Screen ........................................................................................... 35
Manage a Call from the Calls Screen ......................................................................................... 36
View a List of Calls ..................................................................................................................... 36
Manage a Call ............................................................................................................................. 36
Ignoring or Rejecting Incoming Calls ................................................................................................. 37
Ignore or Silence an Incoming Call ............................................................................................. 37
Reject Incoming Calls ................................................................................................................. 37
Reject Calls from a Contact ........................................................................................................ 38
Rejecting Calls with Do Not Disturb ............................................................................................ 38
Redirecting Incoming Calls ................................................................................................................ 39
Forwarding Incoming Calls to a Contact ..................................................................................... 39
Divert Calls to a Contact ............................................................................................................. 40
Conference Calls ............................................................................................................ 41
Tips for Conference Calls .................................................................................................................. 41
Audio Conference Calls ..................................................................................................................... 41
Initiate a Conference Call ........................................................................................................... 41
Join Calls to Create a Conference Call ...................................................................................... 42
End a Conference Call ................................................................................................................ 42
Hold a Conference Call............................................................................................................... 42
Resume a Conference Call......................................................................................................... 42
Split a Conference Call ............................................................................................................... 43
Manage Conference Call Participants ........................................................................................ 43
Shared Lines ................................................................................................................... 44
(Adapted by Atlantic Broadband)
Polycom, Inc.
v
Shared Line Limitations ..................................................................................................................... 44
Answering Calls on Shared Lines ..................................................................................................... 44
Missed and Received Calls on Shared Lines .................................................................................... 44
Hold a Call Privately on a Shared Line .............................................................................................. 44
Recording Audio Calls ................................................................................................... 46
Guidelines when Recording Calls...................................................................................................... 46
Record a Call .................................................................................................................................... 46
Manage a Call while Recording ......................................................................................................... 47
Pause a Recording ............................................................................................................................ 47
Resume a Recoding .......................................................................................................................... 47
Stop Recording .................................................................................................................................. 47
Record a Conference Call ................................................................................................................. 48
Browse Recorded Calls ..................................................................................................................... 48
Play a Recorded Call ........................................................................................................................ 48
Pause and Resume Played Recordings ............................................................................................ 49
Stop Playing a Recording .................................................................................................................. 49
Rename a Recording ........................................................................................................................ 49
Delete a Recording ............................................................................................................................ 49
Video Calls ...................................................................................................................... 50
Tips for Video Calls............................................................................................................................ 50
Using a VVX Camera ........................................................................................................................ 51
Control the Lens Angle ............................................................................................................... 51
Stop Sending Video with the Privacy Shutter ............................................................................. 51
Status Indicators and Messages for the VVX Camera ............................................................... 51
Changing Video Call Settings ............................................................................................................ 53
Set the Call Rate for Video Calls ................................................................................................ 53
Stop Video for All Calls ............................................................................................................... 53
Change Video Clarity .................................................................................................................. 54
Changing the Video Call and PIP Displays ................................................................................. 55
Place a Video Call ............................................................................................................................. 58
Swap Video ....................................................................................................................................... 58
Display Video Calls in Full Screen ..................................................................................................... 58
Exit Full Screen View ......................................................................................................................... 59
Stop Sending Video ........................................................................................................................... 59
No Video from the Far Side ............................................................................................................... 60
Handling Video and Audio Calls ........................................................................................................ 60
Handle Conference Calls with Video .......................................................................................... 60
Managing Video Calls without a VVX Camera .................................................................................. 61
View Video in Full Screen during Calls ....................................................................................... 61
(Adapted by Atlantic Broadband)
Polycom, Inc.
vi
Handling a Mixture of Video and Audio-Only Calls ..................................................................... 62
Place Audio-Only Calls ...................................................................................................................... 62
Call Lists and Directories ............................................................................................... 64
Recent Calls ...................................................................................................................................... 64
View Recent Calls ....................................................................................................................... 64
Sort Recent Call Entries ............................................................................................................. 64
Sort Entries by Call Type ............................................................................................................ 65
Edit Recent Contact Entries........................................................................................................ 65
Delete a Recent Contact ............................................................................................................. 65
Save a Recent Contact ............................................................................................................... 65
View Call Details ......................................................................................................................... 65
Managing the Contact Directory ........................................................................................................ 66
Search for a Contact in the Contact Directory ............................................................................ 66
Add a Contact to the Contact Directory ...................................................................................... 66
View Contact Information ............................................................................................................ 67
Update a Contact's Information .................................................................................................. 67
Delete a Contact ......................................................................................................................... 68
Managing the Corporate Directory .................................................................................................... 68
Searching the Corporate Directory ............................................................................................. 68
Add Contacts from the Corporate Directory to the Contact Directory ........................................ 69
Favorites and Contact Lists ........................................................................................... 70
Managing Favorites ........................................................................................................................... 70
Add Favorites .............................................................................................................................. 70
Viewing Favorites ....................................................................................................................... 70
Reorder Favorites ....................................................................................................................... 71
Delete Favorites .......................................................................................................................... 71
Using Buddy Lists .............................................................................................................................. 72
Add Contacts to Your Buddy List ................................................................................................ 72
View Your Buddy List .................................................................................................................. 72
Monitor Contacts on Your Buddy List.......................................................................................... 72
View Your Watcher List ............................................................................................................... 73
Block Contacts from Viewing Your Status ................................................................................... 73
View a List of Blocked Contacts ................................................................................................. 73
Unblock a Contact ...................................................................................................................... 73
Updating Your Presence Status ..................................................................................... 74
Updating Your Buddy Status .............................................................................................................. 74
Update Your Buddy Status .......................................................................................................... 74
Automatically Update Your Buddy Status ................................................................................... 74
(Adapted by Atlantic Broadband)
Polycom, Inc.
vii
Accessing, Sending, and Broadcasting Messages ..................................................... 75
Accessing Voice and Video Messages .............................................................................................. 75
Access Voicemail and Video Messages ..................................................................................... 75
Remove the Message Alert......................................................................................................... 75
Broadcasting Messages with Group Paging ..................................................................................... 76
Send a Group Page .................................................................................................................... 76
Receiving Pages ......................................................................................................................... 76
Group Paging Settings ................................................................................................................ 77
Customizing Your Phone ................................................................................................ 79
Password Required to Customize Your Phone .................................................................................. 79
Choose a Theme for Your Phone ...................................................................................................... 79
Set the Language .............................................................................................................................. 80
Change the Time and Date Format ................................................................................................... 80
Disable the Time and Date Display ............................................................................................ 80
Backlight Intensity and Timeout ......................................................................................................... 81
Set the Backlight Intensity .......................................................................................................... 81
Set the Backlight Timeout ........................................................................................................... 82
Changing Your Background ............................................................................................................... 82
Change the Background Picture ................................................................................................. 82
Adding Personal Photos as Your Background ............................................................................ 82
Reset Your Background .............................................................................................................. 83
Enable Transparent Line Keys .......................................................................................................... 84
Screen Savers ................................................................................................................................... 84
Enable Screen Savers ................................................................................................................ 84
Use Personal Photos as Screen Savers..................................................................................... 85
Disable the Screen Saver ........................................................................................................... 86
Use Your Phone as a Digital Picture Frame ...................................................................................... 86
Picture Frame Tasks ................................................................................................................... 87
Using Power-Saving Mode................................................................................................................ 87
Change Your Office Hours .......................................................................................................... 88
Change Timeouts ....................................................................................................................... 88
Changing Audio Settings ................................................................................................................... 89
Change Incoming Call Notifications ............................................................................................ 89
Set a Ringtone for Incoming Calls .............................................................................................. 89
Set a Ringtone for Individual Contacts ....................................................................................... 89
Change the Volume .................................................................................................................... 90
Phone Accessories ........................................................................................................ 91
Using a Headset with Your Phone ..................................................................................................... 91
(Adapted by Atlantic Broadband)
Polycom, Inc.
viii
Connecting a Headset ................................................................................................................ 91
Use Your Headset for All Calls .................................................................................................... 92
Reactivate Headset Memory Mode ............................................................................................ 92
Using Electronic Hookswitch ...................................................................................................... 92
Disconnect Your Headset ........................................................................................................... 94
Using Bluetooth Headsets with V VX 600 Phones ...................................................................... 94
Connecting Polycom VVX Expansion Modules to Your Phone ......................................................... 96
VVX Expansion Module Hardwar e Features .............................................................................. 97
Connect VVX Expansion Modules .............................................................................................. 99
Assigning Contacts and Favorites to VVX Expansion Modules ............................................... 100
Navigate VVX Color Expansion Module Paging ....................................................................... 101
Changing the Backlight Intensity .............................................................................................. 102
Accessibility Features on Your Phone ........................................................................ 103
Features for Hearing-Impaired Users .............................................................................................. 103
Features for Vision-Impaired and Blind Users ................................................................................. 104
Features for Mobility-Impaired Users .............................................................................................. 105
Maintaining Your Phone ............................................................................................... 106
Investigate Phone Warnings ............................................................................................................ 106
Remove Warnings ........................................................................................................................... 106
Restart the Phone ........................................................................................................................... 106
Update the Phone Configuration ..................................................................................................... 107
Test Phone Hardware ...................................................................................................................... 107
Clean the Touchscreen .................................................................................................................... 108
View Software Details ...................................................................................................................... 108
Updating the Phone Software ......................................................................................................... 108
Update the Phone Software ..................................................................................................... 108
Update Software Later .............................................................................................................. 109
Postpone Software Updates ..................................................................................................... 109
Exit the Software Update Notification ....................................................................................... 109
Troubleshooting ........................................................................................................... 110
Speakerphone ................................................................................................................................. 110
USB Port ......................................................................................................................................... 110
Login Credentials ............................................................................................................................ 110
Troubleshoot Audio and Echo Issues .............................................................................................. 111
Bluetooth Headset .................................................................................................................... 112
Recording ........................................................................................................................................ 112
(Adapted by Atlantic Broadband)
Polycom, Inc.
1
Before You Begin
This Polycom VVX Business Media Phones User Guide uses a number of conventions that help you to
understand information and perform tasks.
See the Polycom VVX Business Media Phones Regulatory Notices guide for all regulatory and safety
guidance.
Who Should Read this Guide?
This guide is intended for beginning users, as well as intermediate and advanced users who want to learn
more about their phone features.
®
This user guide contains information for the following Polycom
●
VVX 201 business media phones
●
VVX 310 business media phones
●
VVX 410 business media phones
●
VVX 500 business media phones
●
VVX 600 business media phones
●
VVX Camera
●
VVX Expansion Modules
VVX® products:
Related Documentation
For additional information about the Polycom VVX Business Media Phones, the VVX Camera, and the VVX
Expansion Modules, view the following support pages:
●
Polycom VVX 201
●
Polycom VVX 310
●
Polycom VVX 410
●
Polycom VVX 500
●
Polycom VVX 600
●
Polycom VVX Camera
●
Polycom VVX Expansion Modules
(Adapted by Atlantic Broadband)
Polycom, Inc.
2
Before You Begin
You can view the following types of documents on each product page:
●
Quick Tips—A quick reference on how to use the phone's most basic features.
●
Quick Start Guide—This guide describes the contents of your package, how to assemble the phone
or accessory, and how to connect the phone to the network. The quick start guide is included in your
phone package.
●
Wallmount Instructions—This document provides detailed instructions for mounting your phone on
the wall. To install your phone on the wall, you need the optional wallmount package, which includes
the wallmount instructions.
●
Administrator Guide—This guide provides detailed information about setting up your network and
configuring phone features.
●
Regulatory Notice—This guide provides information for all regulatory and safety guidance.
You can also view Feature Descriptions and Technical Notifications on the Polycom Voice Support page.
These documents describe workarounds to existing issues and provide expanded descriptions and
examples for phone settings and features. You can find these documents on the Polycom Profiled UC
Software_Features and Polycom Engineering Advisories_and Technical Notifications support pages.
(Adapted by Atlantic Broadband)
Polycom, Inc.
3
Overview of Polycom VVX Business Media Phones
Before you use your phone, take a few moments to familiarize yourself with its features and user interface.
This section details your phone's components, the screen layout of your phone, and how to navigate your
phone's interface.
The terms “the phone” and “your phone” refer to any of the business media phones. Unless specifically
noted in this guide, especially with regard to phone graphics, all VVX business media phones operate in
similar ways.
Note: As you read this guide, keep in mind that certain phone features are configurable by your system
administrator or determined by your phone environment. As a result, some features may not be enabled or
may operate differently on your phone. Additionally, the examples and graphics in this guide may not directly
reflect what is displayed or is available on your phone screen.
Overview of Phone Hardware and Keys
Use the following figures and tables to understand your VVX phone's hardware features. For more
information about attaching phone hardware, including how to connect your phone to the network, see the
Quick Start Guide for your phone available on your phone's support page on Polycom Voice Support.
R
ELATED INFORMATION:
Securing Your Phone with the Security Slot
USB Port
Use Personal Photos as Screen Savers
Use Your Phone as a Digital Picture Frame
(Adapted by Atlantic Broadband)
Polycom, Inc.
4
Overview of Polycom VVX Business Media Phones
VVX 201 Hardware
The following figure displays the hardware features on the VVX 201 business media phones. The table lists
each numbered feature shown in this figure.
Figure 1: VVX 201 hardware features
VVX 201 Hardware Feature Descriptions
Reference
Number
1 Hookswitch Cradles the handset and end calls.
2 Line keys Enable you to select a phone line, view calls on a line, or
3 Speaker Provides ringer and speakerphone audio output.
4 Dialpad keys Enable you to enter numbers, letters, and special
5 Microphone Transmits audio to other phones.
6 Volume keys Adjust the volume of the handset, headset, speaker, and
7 Mute key Mutes local audio during calls and conferences.
8 Speakerphone key Enables you to place and receive calls using the
9 Headset key Enables you to place and receive calls through a headset.
Feature
Feature Description
quickly call a favorite contact.
characters. You can also use the dialpad keys to select
menu items that have index numbers.
ringer.
speakerphone.
(Adapted by Atlantic Broadband)
Polycom, Inc.
5
Overview of Polycom VVX Business Media Phones
VVX 201 Hardware Feature Description s (continued)
Reference
Number
10 Security slot (on side) Enables you to attach a universal security cable lock to
11 Navigation keys / Select key Scrolls through information or options displayed on the
12 Soft keys Enable you to select context sensitive keys that display
13 Home key Displays the Home screen from other screens, and
14 Screen Shows a 2.5-inch (6.35 cm) diagonal screen with a
15 Message Waiting Indicator Flashes red to indicate when you have new messages.
Feature
Feature Description
your phone so you can secure it to a desktop.
phone's screen. Selects a field of displayed data.
along the bottom of the screen.
displays the Lines and Calls screen from the Home
screen.
backlight that enables you to view menus and data.
VVX 310 Hardware
The following figure displays the hardware features on the VVX 310 business media phones. The table lists
each numbered feature shown in this figure.
Figure 2: VVX 310 hardware features
(Adapted by Atlantic Broadband)
Polycom, Inc.
6
Overview of Polycom VVX Business Media Phones
Reference
VVX 310 Hardware Feature Descriptions
Feature Feature Description
Number
1 Security slot
(on top)
2 Reversible
tab
Enables you to attach a universal security cable lock to your phone so you
can secure it to a desktop
Secures the handset in the cradle when your phone stand is positioned at a
high angle. To secure the handset, remove the tab, reverse it so the protrusion
points up, and re-insert it. Position the handset so the protrusion on the tab fits
into the slot on the handset.
3 Speaker Provides ringer and speakerphone audio output.
4 Soft keys Enable you to select context sensitive keys that display along the bottom of
the screen.
5 Transfer key Transfers an active call to a contact.
6 Dialpad keys Enable you to enter numbers, letters, and special characters. You can also
use the dialpad keys to select menu items that have index numbers.
7 Messages
Enables you to access and manage instant and voice messages.
key
8 Hold key Holds an active call or resumes a held call.
9 Microphone Transmits audio to other phones.
10 Volume keys Adjust the volume of the handset, headset, speaker, and ringer.
11 Mute key Mutes local audio during calls and conferences. The key glows red
when activated.
12 Speakerphon e
key
Enables you to place and receive calls using the speakerphone. The key
glows green when activated.
13 Headset key Enables you to place and receive calls through a headset. The key glows
green when an analog headset is activated, and blue when a USB or
Bluetooth headset is activated.
14 Navigation
key/ Select
Scrolls through information or options displayed on the phone's screen.
Selects a field of displayed data.
key
15 Home key Displays the Home screen from other screens, and displays the Lines and
Calls screen from the Home screen.
16 Line keys Enable you to select a phone line, view calls on a line, or quickly call a
favorite contact.
17 Screen Shows a 3.2-inch (8.3 cm) diagonal screen with a backlight that enables you
to view menus and data.
18 Message
Flashes red to indicate when you have new messages.
Waiting
Indicator
(Adapted by Atlantic Broadband)
Polycom, Inc.
7
Overview of Polycom VVX Business Media Phones
VVX 410 Hardware
The following figure displays the hardware features on the VVX 410 business media phones. The table lists
each numbered feature shown in this figure.
Figure 3: VVX 410 hardware features
VVX 410 Hardware Feature Descriptions
Referenc
e Number
1 Security slot
2 Reversible tab Secures the handset in the cradle when your phone stand is positioned at a high
3 Speaker Provides ringer and speakerphone audio output.
4 Soft keys Enable you to select context sensitive keys that display along the bottom of the
5 Transfer key Transfers an active call to a contact.
6 Dialpad keys Enable you to enter numbers, letters, and special characters. You can also use
Feature Feature Description
Enables you to attach a universal security cable lock to your phone so you can
(on top)
secure it to a desktop.
angle. To secure the handset, remove the tab, reverse it so the protrusion points
up, and re-insert it. Position the handset so the protrusion on the tab fits into the
slot on the handset.
screen.
the dialpad keys to select menu items that have index numbers.
(Adapted by Atlantic Broadband)
Polycom, Inc.
8
Overview of Polycom VVX Business Media Phones
VVX 410 Hardware Feature Descriptions (continued)
Referenc
e Number
7 Messages key Enables you to access and manage instant and voice messages.
8 Hold key Holds an active call or resumes a held call.
9 Microphone Transmits audio to other phones.
10 Volume keys Adjust the volume of the handset, headset, speaker, and ringer.
11 Mute key Mutes local audio during calls and conferences. The key glows red when
Feature Feature Description
activated.
12 Speakerphone
key
13 Headset key Enables you to place and receive calls through a headset. The key glows green
14 Navigation key/
Select key
15 Home key Displays the Home screen from other screens, and displays the Lines and Calls
16 Line keys Enable you to select a phone line, view calls on a line, or quickly call a favorite
17 Screen Shows a 3.5-inch (8.89 cm) diagonal screen with a backlight that enables you to
18 Message
Waiting
Indicator
Enables you to place and receive calls using the speakerphone. The key glows
green when activated.
when an analog headset is activated, and blue when a USB or Bluetooth
headset is activated.
Scrolls through information or options displayed on the phone's screen. Selects
a field of displayed data.
screens from the Home screen.
contact.
view menus and data.
Flashes red to indicate when you have new messages.
(Adapted by Atlantic Broadband)
Polycom, Inc.
10
Overview of Polycom VVX Business Media Phones
VVX 500 and VVX 600 Hardware
The following figure displays the hardware features on the VVX 500 and 600 business media phones. The
table lists each numbered feature shown in this figure.
Figure 4: VVX 500 and VVX 600 hardware features
VVX 500 and 600 Hardware Feature Descriptions
Reference
Number
1 Reversible tab Secures the handset in the cradle when your phone stand is positioned at a
2 Speaker Provides ringer and speakerphone audio output.
3 Dialpad keys Enable you to enter numbers, letters, and special characters. You can also
4 Security slot (on
5 Microphone Transmits audio to other phones.
6 Volume keys Adjust the volume of the handset, headset, speaker, and ringer.
7 Mute key Mutes local audio during calls and conferences. The key glows red when
8 Speakerphone key Enables you to place and receive calls using the speakerphone. The key
Feature Feature Description
high angle. To secure the handset, remove the tab, reverse it so the
protrusion points up, and re-insert it. Position the handset so the protrusion
on the tab fits into the slot on the handset.
use the dialpad keys to select menu items that have index numbers.
Enables you to attach a universal security cable lock to your phone so you
side)
can secure it to a desktop.
activated.
glows green when activated.
(Adapted by Atlantic Broadband)
Polycom, Inc.
10
Overview of Polycom VVX Business Media Phones
VVX 500 and 600 Hardware Feat ure De scri ptions (continued)
Reference
Number
9 Headset key Enables you to place and receive calls through a headset. The key glows
10 Touchscreen Enables you to select items and navigate menus on the touch-sensitive
11 Home key Displays the Home screen from other screens, and displays the Lines and
12 Message Waiting
13 USB port Enables you to attach a USB flash drive, a USB headset, or a VVX Camera.
Feature Feature Description
green when an analog headset is activated, and blue when a USB or
Bluetooth headset is activated.
screen. Tap the screen to select and highlight screen items. To scroll, touch
the screen, and swipe your finger up, down, right, or left.
Calls screens from the Home screen.
Flashes red to indicate when you have new messages.
Indicator
Securing Your Phone with the Security Slot
The security slot is located on the top, left, or right side of the phone and is indicated by a padlock symbol.
See the hardware figure for your phone for the location of the security slot.
By fastening one end of a universal security cable to a stationary object such as a desk or table, and the
other end to the security slot available on Polycom VVX phones, you can prevent your phone from being
stolen or otherwise removed. Refer to the universal security documentation for more information on
securing your phone.
RELATED INFORMATION:
Overview of Phone Hardware and Keys
Overview of the Phone Interface
Your VVX phone has icons, status indicators, and user screens help you navigate the interface and
understand important information on the state of your phone.
User Screens
VVX phones have four screens that display on the phones:
●
Home Screen—Displays your messages, settings, and information (all VVX phones)
●
Calls Screen—Displays all active and held calls on your line (VVX 201, 310, 410, 500, and 600
phones)
●
Lines Screen—Displays your phone lines, your favorites, and conditional soft keys (VVX 201, 310,
410, 500, and 600 phones)
●
Active Call Screen—Displays the active call currently in progress (VVX 500 and 600 phones)
Home Screen
On VVX phones, the phone line and icons you can select to access phone features, settings, and
information display on the Home screen.
(Adapted by Atlantic Broadband)
Polycom, Inc.
11
Overview of Polycom VVX Business Media Phones
A Page Indicator also displays at the bottom of the screen to show the page you are currently viewing, as
shown next. On VVX 500 and 600 phones, you can pr ess and hold the Page Indicator to control how
many icons display on the Home screen.
Figure 6: Home screen and Page Indicator on VVX 310 phones
On VVX 500 and 600 phones, you can tap a phone line on the Home screen to display
lines and favorites on your phone, as shown next. From this screen, you can also tap a
additional phone
phone line to open
the Dialer or select a favorite to call.
Figure 7: Additional lines and favorites from the Home screen on VVX 500 phones
RELATED INFORMATION:
Managing Favorites
Placing Audio Calls
Calls Screen
The Calls screen is supported on VVX 201, 310, 410, 500, and 600 phones. You can access the Calls
screen when you have one held call or an active and held call in progress
is automatically displayed when you have an active call and one or more
All of your active and held calls display on the Calls screen. You can use the arrow keys or swipe the screen
from the bottom to the top to view all calls on your phone. The total number of calls is displayed on your line,
and if you have multiple lines on your phone, calls display under the associated line.
Figure 8: Calls screen on VVX 500 and 600 phones
on your phone. The Calls screen
held calls on your phone.
(Adapted by Atlantic Broadband)
Polycom, Inc.
12
Overview of Polycom VVX Business Media Phones
Display the Calls Screen
When you have more than one call on your phone, you can display the Calls screen from any other screen
on your phone.
» During a call, do one of the following:
Press the Home key .
On VVX 201 phones, press the L- > C soft key.
On VVX 500 and 600 phones, tap the Calls soft key in the status bar.
On VVX 500 and 600 phones, swipe the screen right to left.
Lines Screen
The Lines screen is supported on VVX 201, 310, 410, 500, and 600 phones and is the default screen when
your phone is not in use. When you have multiple calls on your phone, the
displayed next to the line number.
You can view your phone lines, favorites, and soft keys on the Lines screen, as shown next.
number of calls you have is
Figure 9: Phone line, favorites, and soft keys on the Lines screen on the VVX 310
On VVX 500 and 600 phone, you can also view active call and
incoming call information in the status
bar on the Lines screen, if
enabled by your administrator, as shown next.
Display the Lines Screen
You can view the Lines screen at any time on your phone from any
other screen.
» Press the Home key .
Active Call Screen
The Active Call screen is supported on VVX 500 and 600 phones,
and the screen is
active call in progress. When you have an active call in
displayed when you place a call and have an
progress,
the name and number of the contact you are talking with and the
duration of the call is displayed.
In the Active Call screen, you can
hold, end, and transfer the call, or set up a conference call.
Figure 10: Active Call screen on VVX 500 phones
(Adapted by Atlantic Broadband)
Polycom, Inc.
13
Overview of Polycom VVX Business Media Phones
Note: If the Active Call screen does not display when you place a call, your system administrator has set
up your phone to display active call information in the status bar on the Lines screen.
Display the Active Call Screen
The Active Call screen displays only when an active call is in progress on your phone.
» Do one of the following:
Place a call.
On VVX 500 and 600 phones, press the Home key during an active call.
On VVX 500 and 600 phones, tap in the status bar.
On VVX 500 and 600 phones, swipe the screen from right to left.
Switch among Phone Screens
You can see any phone screen on your phone from other screens by pressing the Home key , or by
swiping your finger from right to left on the touchscreen. Although you can access any phone screen from
other screens, you can access certain screens only if your phone is idle or has one or more calls in progress.
You can access certain screens in the following scenarios:
●
If your phone is not in use, you can access the Home and Lines screen.
●
If your phone has an active call, you can access all screens.
●
If your phone has one active call only, you can access the Home, Lines, and Active Call screens.
●
If your phone has multiple calls, or one held call, you can access the Home, Lines, and Calls screen.
» Do one of the following:
From the Home screen, press to display either the Lines, Calls, or Active Call screen.
The Calls and Active Call screen display only when an active or held call is in progress on your
phone.
Press the Home key to display the Home screen from the Lines, Calls, or Active Call screen.
On VVX 201 phones, press the C- > L soft key to display the Lines screen from the Calls screen.
On VVX 201 phones, press the L- > C soft key to display the Calls screen from the Lines screen.
On VVX 500 and 600 phones, swipe the screen to the right or left to switch between the Lines,
Calls, or Active Call screen.
(Adapted by Atlantic Broadband)
Polycom, Inc.
14
Overview of Polycom VVX Business Media Phones
Icons and Status Indicators
The following tables display phone icons and status indicators that display on the VVX business media
phones.
Icons on VVX 201 Phones
Registered line Phone warning
Unregistered line Login credentials invalid
Placing a call Shared line
Active call using Polycom HD
Voice
Held call Call forwarding is enabled
Incoming call New message
Active conference Presence status (Available)
Placed call Presence status (Busy or In a Call)
Received call
Shared line with a held call
Presence status (Away)
Missed call
Favorite
Do Not Disturb enabled
(Adapted by Atlantic Broadband)
Presence status (Do Not Disturb)
Presence status (Offline)
Presence status (Unknown)
Polycom, Inc.
15
Overview of Polycom VVX Business Media Phones
Icons on VVX 310 Phones
Icon Description Icon Description
Registered line Phone warning
Unregistered line Login credentials invalid
Placing a call Shared line
Active call using Polycom HD
Voice
Held call Call forwarding is enabled
Incoming call New message
Active conference Presence status (Available)
Placed call Presence status (Busy or In a Call)
Received call Presence status (Away)
Missed call Presence status (Do Not Disturb)
Favorite Presence status (Offline)
Do Not Disturb enabled Presence status (Unknown)
Shared line with a held call
(Adapted by Atlantic Broadband)
Polycom, Inc.
16
Overview of Polycom VVX Business Media Phones
Icons on VVX 410 Phones
Icon Description Icon Description
Registered line Phone warning
Unregistered line Login credentials invalid
Placing a call Shared line
Active call using Polycom HD
Voice
Held call Call forwarding is enabled
Incoming call New message
Active conference Presence stat us (Available)
Placed call Presence status (Busy or In a Call)
Received call Presence status (Away)
Missed call Presence status (Do Not Disturb)
Favorite Presence status (Offline)
Do Not Disturb enabled Presence status (Unknown)
Shared line with a held call
(Adapted by Atlantic Broadband)
Polycom, Inc.
17
Overview of Polycom VVX Business Media Phones
Icons and Status Indicators on VVX 500 and 600 Phones
Registered line Status indicators in Lines screen. A flashing red
bar indicates held calls. A green bar indicates
Unregistered line Do Not Disturb enabled
Placing a call Phone warning
Active call using Polycom HD Voice Login credentials invalid
Held call Shared line
Incoming call Call forwarding is enabled
Active conference Select to access recent calls
USB flash drive attached USB flash drive in use
Recording paused Recording in progress
Placed call Presence status (Available)
Received call Presence status (Busy)
Missed call Presence status (Away)
Bluetooth available
(VVX 600 only)
Bluetooth disconnected (VVX 600
only)
New message Presence status (Unknown)
an active call.
Presence status (Do Not Disturb)
Presence status (Offline)
(Adapted by Atlantic Broadband)
Polycom, Inc.
18
Overview of Polycom VVX Business Media Phones
Mode Options
Encoding Options
Abc (to capitalize the first letter only, and use
lowercase for the remaining letters)
Abc
ABC (to enter uppercase only)
ABC
abc (to enter lowercase only)
abc
123 (to enter numbers only)
123
ASCI
La
Katakan
Unicode (to store characters as double bytes)
Cyrillic (for Russian characters)
ELATED INFORMATION:
R
Status Indicators and Messages for the VVX Camera
Monitor Contacts on Your Buddy List
Features for Hearing-Impaired Users
Use Your Headset for All Calls
Entering Information in Data Fields
You can enter information and edit fields using the dial pad keys on the phone console or using the onscreen
keyboard on VVX 500 and 600 phones.
Before you enter information into fields, you can choose how to enter the information using the following soft
keys:
●
Mode Enables you to enter just numbers or text in title case, lowercase, or uppercase characters.
●
Encoding Enables you to enter alphanumeric and special characters as well as characters in
special languages.
The following table lists the Mode and Encoding options for the dial pad and the onscreen keyboard.
Mode and Encoding Options
I (for regular text)
tin (to enter accented characters)
a (for Japanese characters)
When the onscreen keyboard is displayed, the Encoding and Mode soft keys are not available.
RELATED INFORMATION:
Entering Information Using the Dial Pad
Enter Information Using the Onscreen Keyboard
(Adapted by Atlantic Broadband)
Polycom, Inc.
19
Overview of Polycom VVX Business Media Phones
Data Type
Action
Enter numbers, or characters in uppercase, Select Encoding or Mode, and select ABC,abc, or Abc.
lowercase, or title case mode
Enter only numbers
Select Encoding or Mode, and select 123.
Enter text in another language
Select Encoding, and select one of the language options.
Enter a character
Press a dial pad key repeatedly to view the character options and
st
d.
Wait one second, and enter the next character.
Enter a number
Select Encoding or Mode, and select 123, or press a dial pad key
repeatedly to enter the number that displays on that key.
Enter a special character
Select Encoding, and select Abc, ABC, or abc. Press the 1, 0,
a
the
foll
Y
(123) mode.
Enter a space
Select Encoding, and select one of the alphabetic Abc, ABC, or
a
You cannot enter a space when you are in numerical (123) mode.
Delete one or more characters
Use the arrow keys to position the cursor to the right of the
char
or
is positioned to the right of the character(s) you want to delete.
Press the Delete key, press the << soft key, or tap .
Entering Information Using the Dial Pad
You can use the dial pad keys on your phone console to edit or update field information. The following table
describes how to enter different types of data on your phone using the dial pad.
Using the Dial pad Keys to Enter Information
op when the character you want to enter is displayed in the fiel
sterisk, *, or pound # key one or more times to enter one of
owing special characters:
ou cannot access special characters when you are in numerical
R
ELATED INFORMATION:
Entering Information in Data Fields
Enter Information Using the Onscreen Keyboard
(Adapted by Atlantic Broadband)
bc. Press the 0 key.
acter, or drag your finger across the characters until the curs
Polycom, Inc.
20
Overview of Polycom VVX Business Media Phones
Task
Action
Select an Encoding option (title case,
up
ASCII,
Latin, Katakana, Unicode, Cyrillic)
Tap
and select the Encoding options you want.
Enter text
Tap Abc and select the characters you want.
Enter uppercase characters
Tap ABC and select the characters you want.
Enter lowercase characters
Tap abc and select the characters you want.
Enter numbers
Tap 123 and select the numbers you want.
Enter special characters
Tap ASCII and select the characters you want.
Exit the onscreen keyboard, enter the
information, and update the next field
Tap .
Delete one or more characters
Drag your finger across the characters to highlight them in yellow
and .
Replace characters
Highlight the characters you want to replace then enter the new
characters.
Enter Information Using the Onscreen Keyboard
The onscreen keyboard is available on VVX 500 and 600 phones, and the keyboard enables you to enter
field information using your touchscreen. The onscreen keyboard is displayed on screen when
fields are available. When a data entry field requires only numbers, the onscreen keyboard displays
data
only
numbers.
TASK
1
Tap .
2
Tap
3
Press your finger on each character you want to enter.
4
When you finish, tap .
and select Abc, ABC, abc, 123, or one of the special character options.
The following table describes how to enter information using the onscreen keyboard.
Using the Onscreen Keyboard to Enter Information
percase, lowercase, numbers-only,
ELATED INFORMATION:
R
Entering Information in Data Fields
Entering Information Using the Dial Pad
(Adapted by Atlantic Broadband)
Polycom, Inc.
21
Logging Into and Locking Your Phone
VVX business media phones enable you to log in to your phone with login credentials or lock your phone.
If your system administrator has set up user credentials for your phone, you can view your personal settings
from any phone that is part of your organization. You can log in to a phone by entering your user ID and
password, and access your contact directory, speed dials, and settings. Contact your system administrator
for your user credentials.
Note: Some of the features described in this section require access to the Basic settings menu on the
phone. If your phone requires a password to access the Basic settings menu, contact your system administrator for assistance customizing your phone.
RELATED INFORMATION:
Login Credentials
Log In to Your Phone
Depending on how your system administrator set up the user login feature, you may need to log into a phone
before you can use it. By default, Polycom phones do not require you to log in before you can use them.
However, if you do not log in, you see the phone's default profile.
When you log in, you have full access to your personal phone settings and your directory. Any phone
settings you change while logged into another phone are saved and displayed the next time you log into
your phone.
TASK
1
Do one of the following:
If you see the User Login screen, proceed to step 2.
If you do not see the User Login screen, select Settings > Features > User Login > Log in.
2
From the User Login screen, enter your user ID and password, and select Log in.
When your login credentials are accepted, the phone updates to display your personal phone profile.
When your credentials are not accepted, the message “User login failed” is displayed, and the User
Login screen is displayed again. Check with your system administrator to confirm that your login
credentials are correct.
RELATED INFORMATION:
Place a Call from a Locked or Logged Out Phone
(Adapted by Atlantic Broadband)
Polycom, Inc.
22
Logging Into and Locking Your Phone
Log Out of Your Phone
After you use a phone, make sure you log out to prevent access to your personal settings. When you log
out of a phone, your personal profile is no longer accessible, and the phone displays either the User Login
screen for the next user or the default phone profile.
When a phone is logged out, you can use the phone to place emergency calls and calls to other authorized
phone numbers. Authorized numbers are set up by your system administrator.
TASK
1
Select the Log out soft key, or select Settings > Features > User Login > Log out.
The Log out screen is displayed with a confirmation message.
2
Select Yes.
Change Your Login Password
You can change your login password from any phone on your network.
TASK
1
Log in to a phone on your network.
2
Navigate to Settings > Features > User Login > Change User Login Password.
3
From the Change User Login Password screen, enter your old and new password information and
select Enter.
Your password is changed. The next time you log in to a phone, you need to enter your new password.
Log In to a Guest ACD Phone
If your system administrator has enabled Flexible Seating with the Automatic Call Distribution (ACD)
feature, you can log in to your ACD account after you log in as a guest on a host phone. If Hoteling is
enabled, you do not need to log in as a guest before you can log in to your ACD account.
When you are logged into a guest ACD phone, you can answer incoming calls from call center customers,
update your presence status, view incoming call center information, and transfer a call.
Note: When logging into a host phone as a guest user, the Use Host soft key is not available.
» Do one of the following:
If you see the Agent Sign In screen, proceed to step 2.
If you do not see the Agent Sign In screen, press the ASignIn soft key or navigate to Settings
> Features > Agent Sign In > Sign In.
Log Out of a Guest ACD Phone
After you use a phone, make sure you log out to prevent access to your personal settings.
(Adapted by Atlantic Broadband)
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