Deployment Guide for the Polycom® VVX™ 1500 D Business Media Phone
SIP 3.2.2 | November 2009 | 1725-16823-001 Rev. A
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Portions of the software contained in this product are:
Copyright © 1998, 1999, 2000 Thai Open Source Software Center Ltd. and Clark Cooper
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ii
About This Guide
This guide explains how to deploy the Polycom VVX 1500 D Business Media
Phone in an H.323 environment. In this environment, you will be able to
conduct both voice and video calls and conferences.
In this guide, you will find everything you need to set up the Polycom VVX
1500 D phone in an H.323 environment. Be sure to verify that your network is
prepared for configuring the phone.
The following related documents for the Polycom VVX 1500 D phone are
available:
• Quick Start Guide, which describe how to assemble the phone
• User Guide, which describe the basic and advanced features available on
the phone
• SIP Administrator’s Guide, which describes how to configure, customize,
manage, and troubleshoot Polycom SoundPoint IP, SoundStation IP, and
VVX phone systems
• Technical Bulletins, which describe workarounds to existing issues and
provide expanded descriptions and examples
• Release Notes, which describe the new and changed features and fixed
problems in the latest version of the software
For sup port or servic e, ple ase con tact yo ur Pol ycom® resel ler or g o to Po lycom
Technical Support at http://www.polycom.com/support/voice/.
Polycom recommends that you record the phone model numbers, software
(both the BootROM and SIP), and partner platform for future reference.
Polycom VVX 1500 D MAC Address: _________________________________
BootROM version: ________________________________________________
SIP Software version: ______________________________________________
Partner Platform: _________________________________________________
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Deployment Guide for the Polycom VVX 1500 D Phone
iv
Contents
About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii
1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1
2 Setting Up the Polycom VVX 1500 D Phone . . . . . . . . . . . . 2–1
Supported Phone Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
Unsupported Phone Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
Connecting the Phone to the Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2
Configuring the Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–3
Time and Date Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–4
Browser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–4
H.323 Protocol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–4
Modifying Phone’s Configuration Using the Web Interface . . . . . . . . . . . 2–7
Setting Up the Provisioning Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–10
Deploying Phones From the Provisioning Server . . . . . . . . . . . . . . . . . . . 2–12
Upgrading the Phone’s Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–16
Locating the Latest Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–16
Downloading New Software to the Phone . . . . . . . . . . . . . . . . . . . . . 2–17
3 Troubleshooting the Polycom VVX 1500 D Phone . . . . . . . . 3–1
Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1
Polycom VVX 1500 D Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2
A Configuration Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A–1
Master Configuration File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–2
Application Configuration File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–3
Protocol <voIpProt/> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–3
User Preferences <up/> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–4
Video Settings <video/> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–4
Call Handling Configuration <call/> . . . . . . . . . . . . . . . . . . . . . . . . . A–5
Event Logging <log/> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–5
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Deployment Guide for the Polycom VVX 1500 D Phone
Security <sec/> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–5
Microbrowser <mb/> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–6
Per-Phone Configuration File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–6
Registration <reg/> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–7
B Miscellaneous Administrative Tasks . . . . . . . . . . . . . . . . . . B–1
Setting Up an FTP Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B–1
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Index–1
vi
Overview
1
This guide provides information for system administrators who want to
deploy the Polycom VVX 1500 D Business Media Phone in an H.323
environment. It also describes how to upgrade the phone’s software when it is
connected in an H.323 environment. The phone must be running SIP
application 3.2.2 (phone software) or later.
The topics in this guide include:
• Setting up the Polycom VVX 1500 D phone in one of two ways:
— Changing the phone’s configuration through a web interface. Refer to
Modifying Phone’s Configuration Using the Web Interface on page
2-7.
— Setting up a provisioning server and changing the configuration files
to work in an H.323 environment. Refer to Setting Up the Provisioning
Server on page 2-10, Deploying Phones From the Provisioning Server
on page 2-12, and Configuration Files on page A-1.
• Troubleshooting any issues with the phone. Refer to Troubleshooting the
Polycom VVX 1500 D Phone on page 3-1.
The topics in this chapter include:
• Supported Phone Features
• Unsupported Phone Features
Polycom strongly recommends that you connect the Polycom VVX 1500 D to the
LAN using the included network cable. A LAN connection enables access to a
provisioning server as well as a time server.
A provisioning server facilitates software upgrades, language support, configuration
management, and diagnostic logging, which is helpful if troubleshooting is required.
Access to a time server enables display of the current date and time on the phone's
display.
For more information, refer to Setting Up the Provisioning Server on page 2-10.
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Deployment Guide for the Polycom VVX 1500 D Phone
Supported Phone Features
The following features are supported on the Polycom VVX 1500 D:
• Touch screen for data entry
• Six line appearances
• Place a call (to an extension or H.323 URL)
• Hold/Resume
• Consultative and blind transfer
• Video on/off
• Single-button voicemail dialing
• Message Waiting Indicator
• Shared line appearance (call forking - no busy lamp field)
• LDAP/Active Directory integration
• Local call directory
• Placed Call/Missed Call/Received Call lists
• Three-way audio conference with management options (join, split, mute)
• Mid-call video/audio negotiation
• Electronic hookswitch with supported headsets
• Enhanced feature keys and configurable soft keys
• Audio call recording and playback (USB flash drive required)
• Digital picture frame (USB flash drive required)
• Multiple language support (provisioning server required)
• Full interactive browser
Unsupported Phone Features
The following features are not supported on the Polycom VVX 1500 D:
• Transferring or forwarding H.323 calls
• Joining of remaining parties when H.323 conference host exits
• Multiple H.323 servers
1 - 2
• SRST (SIP server redundancy)
• Far-end camera control
• Conveying microphone mute status between endpoints
Overview
1 - 3
Deployment Guide for the Polycom VVX 1500 D Phone
1 - 4
2
Setting Up the Polycom VVX 1500 D Phone
The Polycom VVX 1500 D phone is designed to be used like a regular phone
on a public switched telephone network (PSTN). It is a business media phone
that combines advanced business telephony, one-touch video, real-time
presence, and integrated business applications into one seamless, lifelike
communications experience.
The phone provides a powerful, yet flexible IP communications solution,
delivering excellent video and voice quality. The high-resolution color graphic
display supplies content for call information, multiple languages, directory
access, and system status. The phone supports advanced functionality,
including multiple call and flexible line appearances, HTTPS secure
provisioning, custom ring tones, and local audio and video conferencing.
With the Polycom VVX 1500 D phone, you can now have connectivity to any
native H.323 video environment using the H.323 protocol.
For the package parts list and instructions on how to assemble the phone, refer
to the Polycom VVX 1500 Quick Start Guide, which is in the phone package.
This chapter provides basic instructions for setting up Polycom VVX 1500 D
phones when managed in an H.323 environment:
1. Connect the phone to the local area network (LAN) using the supplied
network cable. Refer to Connecting the Phone to the Network on page
2-2.
The phone will boot up once power is supplied. This process may take
some time.
2. Decide how you want the phones to behave. Refer to Configuring the
Phones on page 2-3.
3. Once the bootup process is complete, you can change the phone’s
configuration through a web interface. Refer to Modifying Phone’s
Configuration Using the Web Interface on page 2-7.
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Deployment Guide for the Polycom VVX 1500 D Phone
4. If you choose to manage a group of phones through a provisioning
server, you need to:
— Set up a provisioning server and download the appropriate files. Refer
to Setting Up the Provisioning Server on page 2-10.
— Create configuration files to support the required features on the
phones. Refer to Deploying Phones From the Provisioning Server on
page 2-12.
For installation and maintenance of the Polycom VVX 1500 D phone, the use of a
provisioning server is strongly recommended. This allows for flexibility in installing,
upgrading, maintaining, and configuring the phone. Configuration, log, language,
and directory files are normally located on this server. Allowing the phone write
access to the server is encouraged.
The phone is designed such that, if it cannot locate a provisioning server when it
boots up, it will operate with internally saved parameters. This is useful for
occasions when the provisioning server is not available, but is not intended to be
used for long-term operation of the phones.
Because of the large number of optional installations and configurations
that are available, this section focuses on one particular way that the SIP
application and the required external systems might initially be installed
and configured in your network.
5. (Optional.) Upgrade the phone software after changing the configuration
files and deploying the phones.
Out of the box, the Polycom VVX 1500 D phone is running BootROM 4.2.1
and SIP 3.2.2. To determine the BootROM version running on the phone,
press the Menu key, select Settings > Status > Platform > Phone, and then
scroll down to BootROM. To determine the SIP application version
running on the phone, press the Menu key, and then select Settings >
Status > Platform > Application > Main.
Refer to Upgrading the Phone’s Software on page 2-16.
For more information on configuring the Polycom VVX 1500 D phone, refer to
the latest SIP Administrator’s Guide, which is available at
http://www.polycom.com/support/video/business_media_phones/vvx15
00d.html .
Connecting the Phone to the Network
Note
Connecting the Polycom VVX 1500 D phone to the network is optional, but highly
recommended (for the reasons discussed at the beginning of this chapter).
2 - 2
Setting Up the Polycom VVX 1500 D Phone
2
3
1
The following figure shows how to connect the phone to the network.
To connect the Polycom VVX 1500 D phone to the network:
1. Clamp a ferrite clamp around the cable.
2. Connect the 25-foot Network Cable to the LAN jack on the phone.
3. Connect the other end of the 25-foot Network Cable to an available
LAN port on the wall or hub/switch device port.
Note
AC power adapters are not included in the basic phone package. Using the
supplied network cable, the phone can be powered from a Power over Ethernet
(PoE) compliant switch or hub. Power over Ethernet is the default connection for
the phone.
Configuring the Phones
Before you can allow users to place and answer calls you must make some
basic configuration changes.
This section provides information for making configuration changes for:
• Time and Date Display
• Browser
• H.323 Protocol
To troubleshoot any problems with the Polycom VVX 1500 D phones on the
network, refer to Troubleshooting the Polycom VVX 1500 D Phone on page
3-1.
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Deployment Guide for the Polycom VVX 1500 D Phone
For more information on all of the configuration parameters that you can
change, refer to the latest SIP Administrator’s Guide at
http://www.polycom.com/support/video/business_media_phones/vvx15
00d.html .
Time and Date Display
The phone maintains a local clock and calendar. Time and date can be
displayed in certain operating modes such as when the phone is idle and
during a call. The clock and calendar must be synchronized to a remote Simple
Network Time Protocol (SNTP) timeserver. The time and date displayed on
the phone will flash continuously to indicate that they are not accurate until a
successful SNTP response is received. The time and date display can use one
of several different formats and can be turned off.
For instructions on turning off the time and date display, refer to Polycom
VVX 1500 D Display on page 3-2.
Browser
H.323 Protocol
The Polycom VVX 1500 D phone supports a full browser. This can be launched
by pressing the App key or it can be accessed through the Menu key by
selecting Applications.
Two instances of the Browser may run concurrently:
• An instance with standard interactive user interface
• An instance that does not support user input, but appears in a window on
the idle display
Configuration changes can be performed centrally at the provisioning server
or locally. For detailed information on configuration file settings, refer to
Microbrowser <mb/> on page A-6.
Telephony signaling support via the H.323 family of protocols enabling direct
communication with H.323 endpoints, gatekeepers, call and media servers,
and signaling gateways is supported on the Polycom VVX 1500 D phone.
SIP and H.323 signaling can be supported at the same time, including bridging
both types of calls during multi-party conference calls. Automatic detection of
the correct or optimal signaling protocol is available when dialing from the
contact or corporate directories. While SIP supports server redundancy and
several transport options, only a single configured H.323 gatekeeper address
per phone is supported. H.323 gatekeepers are optional, but if available, they
must be used. If a gatekeeper is not configured or unavailable, calls can still be
made if so configured.
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Setting Up the Polycom VVX 1500 D Phone
Support of the SIP protocol for telephony signaling can be disabled on the
Polycom VVX 1500 D such that all calls would be routed via the H.323
protocol.
Video calls are supported to the following Polycom endpoints/bridges/call
servers (or gatekeepers)/media servers:
Make/Model Protocol Software Version
Polycom RMX 1000™ H.323 SW 1.1.1.8787
Polycom RMX 2000™ H.323 SW 4.0.2.7
Polycom HDX 9000™ series SIP/ISDN/H.323 SW 2.5.0.6
Polycom HDX 8000™ SIP/ISDN/H.323 SW 2.5.0.6
Polycom HDX 7000™ SIP/ISDN/H.323 SW 2.5.0.6
Polycom HDX 6000™ SIP/ISDN/H.323 SW 2.5.0.6
Polycom HDX 4000™ SIP/ISDN/H.323 SW 2.5.0.6
Polycom VSX™ 8000 SIP/ISDN/H.323 SW 9.0.5.1
Note
Polycom VSX™ 7000s and VSX™
7000e
Polycom VSX™ 6000 and 6000a SIP/ISDN/H.323 SW 9.0.5.1
Polycom VSX™ 5000 SIP/ISDN/H.323 SW 9.0.5.1
Polycom VSX™ 3000 SIP/ISDN/H.323 SW 9.0.5.1
Polycom V700™ SIP/ISDN/H.323 SW 9.0.5.1
Polycom V500™ SIP/ISDN/H.323 SW 9.0.5.1
Refer to the Release Notes for the latest list of supported Polycom
endpoints/bridges/call servers (or gatekeepers)/media servers and any supported
third party products. Any issues (and possible workarounds) with any of the
above-mentioned products are also documented in the Release Notes.
SIP/ISDN/H.323 SW 9.0.5.1
Configuration changes can be performed centrally at the provisioning server
or locally. For detailed information on configuration file settings, refer to:
• Protocol <voIpProt/> on page A-3
• User Preferences <up/> on page A-4
• Video Settings <video/> on page A-4
• Call Handling Configuration <call/> on page A-5
• Security <sec/> on page A-5
• Registration <reg/> on page A-7
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Deployment Guide for the Polycom VVX 1500 D Phone
The following information should be noted:
• If the phone has only the H.323 protocol enabled, it cannot be used to
answer SIP calls.
• If the phone has only the SIP protocol enabled, it cannot be used to answer
H.323 calls.
• If both SIP and H.323 protocols are disabled by mistake, the phone will
continue to work as a SIP-only phone; however, the phone is not
registered (you are able to send and receive SIP URL calls).
• The protocol that is used to place a call is stored in the placed call list of the
user’s phone.
• The protocol to be used when placing a call from the user’s local contact
directory is unspecified by default. The user can select SIP or H.323.
• The protocol that is used when placing a call from the user’s corporate
directory depends on the order of the attributes in the corporate directory.
If only SIP_address is defined, then the SIP protocol is used. If only
H323_address is defined, then the H.323 protocol is used. If both are
defined, then the one that is defined first is used. For example, if
dir.corp.attribute.4.type
dir.corp.attribute.5.type
used.
is SIP_address and
is H323_address, then the SIP protocol is
• By default, the user is presented with protocol routing choices when a call
could be placed with more than one protocol from its current context. The
user must choose between SIP and H.323 to place a call by pressing the
appropriate soft key.
• Calls made using H.323 cannot be forwarded or transferred.
— The Transfer and Forward soft keys are not displayed during an
H.323 call on a Polycom VVX 1500 D phone. The Forward soft key is
not displayed on the idle display of a Polycom VVX 1500 D phone if
the primary line is an H.323 line.
— If a Polycom VVX 1500 D user presses the Transfer soft key during an
H.323 call on a Polycom VVX 1500 D phone, no action is taken.
— The auto-divert field in the local contact directory entry is ignored
when a call is placed to that contact using H.323.
— If a conference host ends a three-way conference the call and one of the
party is connected by H.323, that party is not transferred to the other
party.
2 - 6
Setting Up the Polycom VVX 1500 D Phone
Modifying Phone’s Configuration Using the Web Interface
You can make changes to the phone’s configuration through the web interface
to the phone. The factory default username and password for the web interface
is Polycom and 456 respectively (the username is case sensitive).
Note
Note
Blind transfer, call recording, picture frame, corporate directory (LDAP Integration),
and phone server redundancy cannot be enabled/disabled through the web
interface. You cannot change the displayed language through the web interface.
You must make changes for these features through the configuration files. Refer to
Deploying Phones From the Provisioning Server on page 2-12.
Changes made through the web interface are written to the override file (highest
priority). These changes remain active until Setti ngs > Advanced > Admin
Settings> Reset to Default > Reset Local Config... is performed.
To configure the phone through the web interface:
>>
Using your chosen browser, do the following:
a To get the phone’s IP address, press the Menu key, and then selecting
Status > Platform > Phone. Scroll down to see the IP address.
b Enter the phone’s IP address as the browser address.
You will be prompted for the web interface username and password.
A web page similar to the one shown below appears.
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Deployment Guide for the Polycom VVX 1500 D Phone
c To make changes to the phone’s H.323 settings, select H.323 from the
menu tab.
A web page similar to the one shown below appears.
Note
d Make the desired configuration changes.
For example, verify that H.323 Protocol is enabled.
e Select the Submit button.
The phone will reboot.
You must select the Submit button—and reboot the phone—for each page where
you make changes; otherwise, any changes you make on that page will be lost.
2 - 8
Setting Up the Polycom VVX 1500 D Phone
f After the reboot is complete, select Lines from the menu tab.
A web page similar to the one shown below appears.
g Make the desired configuration changes.
For example, under Line 2, enable H.323 Protocol, set the Gatekeeper
Address to 172.23.31.144, set Display Name to Bob Smith, set
Address to 0222465, and set Label to 0222465.
h If you make any changes, scroll down to the bottom of the section.
i Select the Submit button.
The phone will reboot.
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Deployment Guide for the Polycom VVX 1500 D Phone
j After the reboot is complete, select General from the menu tab.
A web page similar to the one shown below appears.
k Make the desired configuration changes.
For example, under Call Settings (scroll down on page shown above),
change the Preferred Protocol for Protocol Routing to H.323 .
l If you make any changes, scroll down to the bottom of the section.
m Select the Submit button.
You can now instruct your users to start making H.323 calls.
Setting Up the Provisioning Server
The protocol that will be used to transfer files from the provisioning server
depends on several factors including the phone model and whether the
BootROM or SIP application stage of provisioning is in progress. By default,
the phones are shipped with FTP enabled as the provisioning protocol.
You can use any computer on the network as the provisioning server
(providing the application image and configuration files for the Polycom VVX
1500 D phone). For more information, refer to Setting Up an FTP Server on
page B-1.
For organizational purposes, configuring a separate log file directory, override
directory, contact directory, and license directory is recommended, but not
required. The different directories can have different access permissions. For
example, for LOG, CONTACTS, and OVERRIDES, allow full access (read and
write) and for all others, read-only access.
2 - 10
Setting Up the Polycom VVX 1500 D Phone
Note
Note
The instructions below are written using FTP server as the provisioning server, but
they also apply to any TFTP or HTTP server.
The factory default username and password for the phone is PlcmSpIp.
To set up the provisioning server:
1. Create a directory to store the application image and the configuration
files.
For example, C:\test\VVX1500 .
2. Extract all files from the distribution zip file to the newly created
directory.
Maintain the same folder hierarchy.
The distribution zip file contains many files, but only the following are
required:
— 2345-17960-001.sip.ld
— phone1.cfg
—sip.cfg
Note
— 000000000000.cfg
— SoundPointIPWelcome.wav
If you want your users to be able to change the language displayed on their phone,
all of the SoundPointIP-dictionary.xml files are also required.
Refer to the SIP Release Notes for a detailed description of each file in the
distribution. The Release Notes can be found at
http://www.polycom.com/support/video/business_media_phones/vv
x1500d.html .
3. Start the FTP server and configure it to accept requests from the phone.
In the FTP server software on a computer, create a unique user with names
and passwords. For example, username user with password password.
Refer to your server documentation to set up the server.
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Deployment Guide for the Polycom VVX 1500 D Phone
Deploying Phones From the Provisioning Server
You will need to create two configuration files for each
phone—phone1[MACAddress].cfg and [MACAddress].cfg—and one
configuration file for all phones in your installation—sip[XXXX].cfg.
For more information on why to create another configuration file, refer to the
“Configuration File Management on Polycom VVX 1500 D Phones” white
paper at
http://www.polycom.com/global/documents/support/technical/products
/voice/white_paper_configuration_file_management_on_soundpoint_ip_ph
ones.pdf .
Note
Note
Use an XML editor to create/edit the configuration files. In this way, all configuration
files that you create will be valid XML files.
If the configuration files are not valid, they will not load on the phone. An error
message will be logged to the provisioning server.
For more detailed information on specific parameters in configuration files,
refer to Configuration Files on page A-1.
Deploy Polycom VVX 1500 D phones by:
1. Creating a Per-Phone Configuration File
2. Creating an Application Configuration File
3. Creating a Master Configuration File
4. Downloading the New Configuration
Creating a Per-Phone Configuration File
To create a per-phone configuration file:
Obtain the phone’s MAC address from the barcoded label on underside of phone or
on the outside of the shipping box.
2 - 12
1. Create a per-phone configuration file by using the phone1.cfg file from
the distribution as a template.
For example, create phone1_0004f2be80a6.cfg
Setting Up the Polycom VVX 1500 D Phone
2. Add contents to the per-phone configuration file.
For example:
Creating an Application Configuration File
To create an application configuration file:
1. Create an application configuration file by using the sip.cfg file from the
distribution as a template.
For example, create sip_VVXs.cfg
2 - 13
Deployment Guide for the Polycom VVX 1500 D Phone
2. Add contents to the application configuration file.
For example:
2 - 14
Setting Up the Polycom VVX 1500 D Phone
Creating a Master Configuration File
To create a master configuration file:
1. Create a master configuration file by using the 000000000000.cfg file from
the distribution as a template.
For example, create 0004f2be80a6.cfg
2. Add contents to the master configuration file.
For example:
Warning
The order of the configuration files listed in CONFIG_FILES is significant:
• The files are processed in the order listed (left to right).
• The same parameters may be included in more than one file.
• The parameter found first in the list of files will be the one that is effective.
This provides a convenient means of overriding the behavior of one or more phones
without changing the baseline configuration files for an entire system.
Downloading the New Configuration
To download the new configuration to the phones:
1. To reboot the phones, press the Menu key, and select Settings >
Advanced > Reboot Phone...
When prompted, enter the administrator password and press the Enter
soft key.
The phone will reboot. The following messages will appear on the screen:
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Deployment Guide for the Polycom VVX 1500 D Phone
— Waiting for network to initialize
— Downloading new application
— Checking new application
— Saving new application
— Checking new application
— Loading application
— Running <application filename>
— Welcome
The reboot process will take some time.
2. Ensure that the configuration process completed correctly.
For example, on the phone, press the Menu key, and then select Status >
Platform > Application to see the SIP application version and Status >
Platform > Configuration to see the configuration files downloaded to the
phone.
Monitor the provisioning server event log and the uploaded event log files
(if permitted). All configuration files used by the provisioning server are
logged. To make changes to the information that is logged, refer to Event
Logging <log/> on page A-5.
You can now instruct your users to start making H.323 calls.
Upgrading the Phone’s Software
To upgrade the phone’s software, you will need to:
• Download the latest SIP application to the provisioning server from the
Polycom VVX 1500 D support page—where you found this deployment
guide. Refer to Locating the Latest Software on page 2-16.
• Download the new SIP application to the phone. Refer to Downloading
New Software to the Phone on page 2-17.
For more information on upgrading the SIP application, refer to section
“Upgrading the SIP Application” in the latest SIP Administrator’s Guide at
http://www.polycom.com/support/video/business_media_phones/vvx15
00d.html .
Locating the Latest Software
To determine the latest software version, go to the VoIP SIP Software Release
matrix on the Polycom Customer Support web site at
http://downloads.polycom.com/voice/voip/sip_sw_releases_matrix.html .
2 - 16
Download the latest software and release notes from
http://www.polycom.com/support/video/business_media_phones/vvx15
00d.html to the provisioning server.
Downloading New Software to the Phone
To download the new SIP application to the phone, you need to:
• Extract all files from the distribution zip file as you did in Setting Up the
Provisioning Server on page 2-10.
• Verify that the configuration files you created for Deploying Phones From
the Provisioning Server on page 2-12 will work with the new SIP
application. New and changed configuration parameters are described in
the Release Notes.
Follow the instructions in Deploying Phones From the Provisioning Server
to download the new SIP application; you will not need to change the
master configuration files unless you change the names of the per-phone
or application configuration files.
Setting Up the Polycom VVX 1500 D Phone
2 - 17
Deployment Guide for the Polycom VVX 1500 D Phone
2 - 18
Troubleshooting the Polycom VVX 1500 D Phone
This chapter contains general troubleshooting information to help you solve
any problems you might encounter when you use the Polycom VVX 1500 D
phone in an H.323 environment. The phone can provide feedback in the form
of on-screen error messages, status indicators, and log files for troubleshooting
issues.
For detailed information on error messages, log files, testing the phone
hardware and phone issues—along with likely causes and corrective actions—
refer to the “Troubleshooting” chapter of the latest SIP Administrator’s Guide.
3
This chapter presents phone issues, likely causes, and corrective actions for the
Polycom VVX 1500 D phone in an H.323 environment. Issues are grouped as
follows:
• Calling
• Polycom VVX 1500 D Display
Review the latest Release Notes for the SIP application for known problems and
possible workarounds.
Calling
Symptom Problem Corrective Action
The line icon shows an
unregistered line icon.
The Polycom VVX 1500 D
selects a lower-quality codec
(H.261) when the called endpoint
also supports H.264 .
The phone line is unregistered. Verify that the appropriate configuration
parameters are set correctly. Verify that
the call server is functioning correctly.
The Polycom VVX 1500 D
selects which audio/video codecs
to transmit based on the far-end
endpoint’s order of codecs in
their supported list.
Verify that the appropriate configuration
parameters are set correctly. Check the
value of
voIpProt.SDP.answer.useLocalPrefer
ences
.
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Deployment Guide for the Polycom VVX 1500 D Phone
Symptom Problem Corrective Action
The user could not place a call. The call was placed using the
incorrect protocol.
Polycom VVX 1500 D Display
Verify that the user isusing a line that is
registered to use the appropriate protocol.
Do the following:
1. Press the Menu key.
2. Select Status > Lines and then
select the line you used to make the
call.
The following figure shows three
registered lines and the protocol used
for each line.
Symptom Problem Corrective Action
The time and date are flashing. You have disconnected the
phone from the network/LAN or
there is no SNTP server
configured.
Do one of the following:
• Reconnect the phone to the network.
• Disable the time and date display on
the phone per the instructions below.
1. Press the Menu key, and then select
Settings > Basic > Preferences >
Time & Date.
The Time & Date screen displays.
Scroll to Disable, and then press
Select soft key.
2. Press the Menu key again to return to
the idle screen.
The idle screen no longer displays the
time and date.
3 - 2
Configuration Files
This appendix provides detailed descriptions of certain configuration files
used by the SIP application running on the Polycom VVX 1500 D phone.
This appendix contains information on:
• Master Configuration File (MAC-address.cfg or 000000000000.cfg)
• Application Configuration File (sip.cfg)
• Per-Phone Configuration File (phone1.cfg)
The application configuration files dictate the behavior of the phone once it is
running the executable specified in the master configuration file.
A
Caution
Note
For detailed information—including permitted values, default values, and a
brief description—on the complete set of configuration parameters available
to you in the configuration files, refer to the “Configuration Files” appendix of
the latest SIP Administrator’s Guide.
Configuration files should only be modified by a knowledgeable system
administrator. Applying incorrect parameters may render the phone unusable. The
configuration files which accompany a specific release of the SIP software must be
used together with that software. Failure to do this may render the phone unusable.
In the tables in the subsequent sections, “Null” should be interpreted as the empty
string, that is, attributeName=“” when the file is viewed in an XML editor.
To enter special characters in a configuration file, enter the appropriate sequence
using an XML editor:
• & as &
• ” as "
• ’ as '
• < as <
• > as >
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Deployment Guide for the Polycom VVX 1500 D Phone
Note
You can also make changes to the configuration files through the web interface to
the phone. Using your chosen browser, enter the phone’s IP address as the
browser address. For more information, refer to Modifying Phone’s Configuration
Using the Web Interface on page 2-7.
Changes made through the web interface are written to the override file (highest
priority). These changes remain active until Setti ngs > Advanced > Admin
Settings> Reset to Default > Reset Local Config... is performed.
Master Configuration File
Master configuration files contain the following XML attributes:
• APP_FILE_PATH
• CONFIG_FILES
• MISC_FILES
• LOG_FILE_DIRECTORY
• CONTACTS_DIRECTORY
• OVERRIDES_DIRECTORY
• LICENSE_DIRECTORY
For example:
A - 2
Application Configuration File
The configuration file sip.cfg contains SIP protocol and core configuration
settings that would typically apply to an entire installation and must be set
before the phones will be operational, unless changed through the local web
server interface or local menu settings on the phone.
The important parameters for the Polycom VVX 1500 D phone include:
• Protocol <voIpProt/>—Specify H.323 protocol, server, gatekeeper, and
DTMF signaling parameters.
• User Preferences <up/>—Specify call routing parameters.
• Video Settings <video/>—Specify the video call rate.
• Call Handling Configuration <call/>—Specify call routing parameters
and auto-answer parameters.
• Event Logging <log/>—Specify basic logging levels.
• Security <sec/>—Specify H.323 media encryption parameters
• Microbrowser <mb/>—Specify the Application browser home page, a
proxy to use, and size limits.
Configuration Files
Protocol <voIpProt/>
Edit the
• Enable the H.323 protocol.
• Disable the SIP protocol.
voIpProt
parameter as shown below:
A - 3
Deployment Guide for the Polycom VVX 1500 D Phone
User Preferences <up/>
Edit the up parameter as shown below:
• Disable manual protocol routing.
Video Settings <video/>
Edit the
• Set the call rate to your organization’s desired value.
• Set the maximum call rate to your organization’s desired value.
video
parameter as shown below:
A - 4
Call Handling Configuration <call/>
Configuration Files
Event Logging <log/>
Edit the
• Set the H.323 auto-answer flag to the desired value.
• Se the microphone mute and video mute auto-answer flags to the desired
• Set the auto-routing preference to protocol.
• Set the auto-routing preferred protocol to H323.
call
values.
parameter as shown below:
Security <sec/>
Note
By default,
recovery).
The permitted values are 0 to 5.
The H.235 Voice Profile implementation is Polycom HDX-compatible.
OpenSSL-based Diffie-Hellman key exchange and AES-128 CBC encryption
algorithms are used to encrypt the RTP med i a.
Edit the H.235 security parameter as shown below:
• Enable media encryption.
• Enabled media encryption offered.
log.level.change.h323
is set to 4 (Minor error - graceful
A - 5
Deployment Guide for the Polycom VVX 1500 D Phone
• Disable media encryption required.
Microbrowser <mb/>
This attribute’s settings control the home page, proxy and size limits to be used
by the Polycom Browser when it is selected to provide services.
Edit the
• Set the idle display home page URL and refresh rate.
• Set the main browser home page URL and idle timeout.
microbrowser
Per-Phone Configuration File
This section covers the parameters in the per-phone example configuration file
phone1.cfg. This file would normally be used as a template for the per-phone
configuration files.
parameters as shown below:
A - 6
The important parameters for the Polycom VVX 1500 D phone include:
• Registration <reg/>—Specify the registration protocol.
Registration <reg/>
Configuration Files
The Polycom VVX 1500 D phone supports six registrations (x= 1 to 6).
Edit the
want to appear on the phone).
reg
parameter as shown below (to reflect the registered lines that you
A - 7
Deployment Guide for the Polycom VVX 1500 D Phone
A - 8
Miscellaneous Administrative Tasks
This appendix provides information that may be required to administer the
Polycom VVX 1500 D phone. This includes:
• Setting Up an FTP Server
For other miscellaneous tasks, refer to the “Miscellaneous Administrative
Tasks” appendix of the latest SIP Administrator’s Guide.
Setting Up an FTP Server
B
A simple provisioning configuration uses File Transfer Protocol or FTP.
Although FTP servers are free, they require installation, and use logins and
passwords.
A free and popular server, Filezilla Server is available for Windows at
http://filezilla-project.org . This application has been tested with the
SoundStation IP 7000 phone.
To set up the server:
1. Download and install the latest version of Filezilla Server.
2. After installation, you are presented with a “Connect to Server” pop-up.
Select OK to open the administrative user interface.
3. To configure a user, select Edit > Users in the status bar.
4. Select Add.
5. Enter the user name for the phone and select OK.
For example, “bob” or “bill123”
6. Select the Password checkbox and enter a password.
For example, “1234” or “phone&&&”
The phone will use this password to login.
B - 1
Deployment Guide for the Polycom VVX 1500 D Phone
7. Select Page >Shared folders to specify the server-side directory where
the provisioning files will be located (and the log files uploaded).
8. Select Add and pick the directory.
9. To allow the phone to upload logs onto the provisioning server, select the
Shared Folders->Files->Select Write and Delete checkboxes, and then
select OK.
10. Copy the configuration files from the software download into the
directory specified above.
11. Determine the IP address of the provisioning server by entering ipconfig
at a command prompt to display the server network configuration.
The IP Address of the provisioning server is shown.
12. Do the following to configure the phone to point to the IP address of the
server:
a Press the phone’s Menu key.
b Through the menu, select Settings >Advanced >Admin Settings
>Network Configuration.
When prompted for the administrative password, enter 456.
c Scroll down to Server Menu, then press the Edit soft key.
d Using the right arrow key, select FTP as the Server Type.
e Enter the IP address from step 11 as the Server Address, and then
press the OK soft key.
f Enter the username and password from steps 5 and 6 as the Server
User and Server Password.
g Scroll down Save & Reboot, then press the Select soft key.
The phone will reboot.
The phone will upload two logs files to the directory specified in
step 9: <MACaddress>-app.log and <MACaddress>boot.log .
B - 2
Index
A
application configuration file
creating 2–13
sample A–3
B
browser, phone 2–4
C
call handling <call/> A–5
configuration files A–1
D
deploying phones 2–12
F
FTP server, setting up B–1
H
H.323 protocol 2–4
M
master configuration file
creating 2–15
sample A–2
microbrowser <mb/> A–6
N
network connection 2–2, B–2
P
password, default 2–7
per-phone configuration file
creating 2–12
sample A–6
phone software
downloading new 2–17
upgrading 2–16
where to find 2–16
Polycom VVX 1500 D
application configuration file 2–13
browser 2–4
changing network configuration B–2
current software, phone 2–2
default username, password 2–11
deploying phones 2–12
disable time/date display 3–2
H.323 protocol 2–4
master configuration file 2–15
network connection
new configuration 2–15
per-phone configuration file 2–12
phone software, upgrading 2–16
provisioning phones 2–10
reboot 2–15
setting up 2–1
supported H.323 endpoints 2–5
supported phone features 1–2
unsupported phone features 1–2
web interface 2–7
protocol <voIpProt/> A–3
provisioning server
deploying phones 2–12
setting up 2–10
R
rebooting phones 2–15
registration <reg/> A–7
S
security <sec/> A–5
T
troubleshooting
calling issues 3–1
phone display issues 3–2
2–2
Index – 1
Deployment Guide for the Polycom VVX 1500 D Phone
U
upgrading phone software 2–16
user preferences <up/> A–4
username, default 2–7
V
video settings <video/> A–4
W
web interface, phone 2–7
Index – 2
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