Polycom VVX 1500 D User Manual
Deployment Guide for the Polycom® VVX™ 1500 D Business Media Phone
UC Software 3.3.1 | August 2010 | 1725-16823-001 Rev. B
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ii
About This Guide
This guide explains how to deploy the Polycom VVX 1500 D Business Media
Phone in an H.323 environment. In this environment, you will be able to
conduct both voice and video calls and conferences.
In this guide, you will find everything you need to set up the Polycom VVX
1500 D phone in an H.323 environment. Be sure to verify that your network is
prepared for configuring the phone.
The following related documents for the Polycom VVX 1500 D phone are
available:
• Quick Start Guide, which describe how to assemble the phone
• User Guide, which describe the basic and advanced features available on
the phone
• Administrator’s Guide, which describes how to configure, customize,
manage, and troubleshoot Polycom SoundPoint IP, SoundStation IP, and
VVX phone systems
• Technical Bulletins, which describe workarounds to existing issues and
provide expanded descriptions and examples
• Release Notes, which describe the new and changed features and fixed
problems in the latest version of the software
For sup port or servic e, ple ase con tact yo ur Pol ycom® resel ler or g o to Po lycom
Technical Support at http://www.polycom.com/support/voice/.
Polycom recommends that you record the phone model numbers, software
(both the BootROM and Polycom® UC Software), and partner platform for
future reference.
Polycom VVX 1500 D MAC Address: _________________________________
UC Software version: _______________________________________________
Partner Platform: ___________________________________________________
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Deployment Guide for the Polycom VVX 1500 D Phone
iv
Contents
About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii
1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1
2 Setting Up the Polycom VVX 1500 D Phone . . . . . . . . . . . . 2–1
Supported Phone Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
Unsupported Phone Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–3
Connecting the Phone to the Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–3
Configuring the Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–4
Time and Date Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–4
Browser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–5
H.323 Protocol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–5
Polycom CMA Provisioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8
Modifying Phone’s Configuration Using the Web Interface . . . . . . . . . . . 2–8
Setting Up the Provisioning Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–11
Deploying Phones From the Provisioning Server . . . . . . . . . . . . . . . . . . . 2–13
Creating a Phone Configuration File . . . . . . . . . . . . . . . . . . . . . . . . . . 2–13
Creating a Master Configuration File . . . . . . . . . . . . . . . . . . . . . . . . . 2–15
Downloading the New Configuration . . . . . . . . . . . . . . . . . . . . . . . . 2–15
Upgrading the Phone’s Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–16
Locating the Latest Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–16
Downloading New Software to the Phone . . . . . . . . . . . . . . . . . . . . . 2–17
Deploying the Phones Using a Polycom CMA System . . . . . . . . . . . . . . 2–17
Enabling Provisioning Using a Polycom CMA System . . . . . . . . . . 2–18
Disabling Provisioning by a Polycom CMA System . . . . . . . . . . . . . 2–19
Checking the Status of the Polycom CMA System . . . . . . . . . . . . . . 2–20
Changing VVX Specific Parameters on the Polycom CMA System 2–20
3 Troubleshooting the Polycom VVX 1500 D Phone . . . . . . . . 3–1
Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1
Polycom VVX 1500 D Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2
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Deployment Guide for the Polycom VVX 1500 D Phone
Upgrading the Polycom VVX 1500 D Phone . . . . . . . . . . . . . . . . . . . . . . . . 3–3
A Configuration Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A–1
Master Configuration File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–2
Configuration Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–2
<voIpProt/> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–3
<up/> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–4
<video/> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–4
<call/> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–4
<log/> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–4
<sec/> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–5
<mb/> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–5
<reg/> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–6
<prov/> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–6
B Miscellaneous Administrative Tasks . . . . . . . . . . . . . . . . . . B–1
Setting Up an FTP Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B–1
vi
Overview
1
This guide provides information for system administrators who want to
deploy the Polycom VVX 1500 D Business Media Phone in an H.323
environment. It also describes how to upgrade the phone’s software when it is
connected in an H.323 environment. The phone must be running SIP
application 3.2.2 (phone software) or later. To provision the VVX 1500 D phone
using a Polycom® Converged Management Application™ (CMA™) system,
the phone must be running Polycom® UC Software 3.3.0 or later.
The topics in this guide include:
• Setting up the Polycom VVX 1500 D phone in one of two ways:
— Changing the phone’s configuration through a web interface. Refer to
Modifying Phone’s Configuration Using the Web Interface on page
2-8.
Note
— Setting up a provisioning server and changing the configuration files
to work in an H.323 environment. Refer to Setting Up the Provisioning
Server on page 2-11, Deploying Phones From the Provisioning Server
on page 2-13, and Configuration Files on page A-1.
• Upgrading the phone’s software. Refer to Upgrading the Phone’s
Software on page 2-16.
To provisioning the VVX 1500 D phone using a Polycom CMA system, you must
update the phone’s software to Polycom UC Software 3.3.0 before adding the
phone to the list of endpoints provisioned by Polycom CMA.
In future, software upgrades can be provided by the Polycom CMA system itself.
The Polycom CMA system requires that the management application be installed
on the same network as your VVX 1500 D phones are connected.
• Troubleshooting any issues with the phone. Refer to Troubleshooting the
Polycom VVX 1500 D Phone on page 3-1.
The topics in this chapter include:
• Supported Phone Features
• Unsupported Phone Features
1 - 1
Deployment Guide for the Polycom VVX 1500 D Phone
Polycom strongly recommends that you connect the Polycom VVX 1500 D to the
LAN using the included network cable. A LAN connection enables access to a
provisioning server as well as a time server.
A provisioning server facilitates software upgrades, language support, configuration
management, and diagnostic logging, which is helpful if troubleshooting is required.
Access to a time server enables display of the current date and time on the phone's
display.
For more information, refer to Setting Up the Provisioning Server on page 2-11.
Supported Phone Features
The following features are supported on the Polycom VVX 1500 D:
• Touch screen for data entry
• Six line appearances
• Place a call (to an extension or H.323 URL)
• Hold/Resume
• Consultative and blind transfer
• Video on/off
• Single-button voicemail dialing
• Message Waiting Indicator
• Shared line appearance (call forking - no busy lamp field)
• LDAP/Active Directory integration
• Local call directory
• Placed Call/Missed Call/Received Call lists
• Three-way audio conference with management options (join, split, mute)
• Mid-call video/audio negotiation
• Electronic hookswitch with supported headsets
• Enhanced feature keys and configurable soft keys
• Audio call recording and playback (USB flash drive required)
• Digital picture frame (USB flash drive required)
• Multiple language support (provisioning server required)
1 - 2
• Full interactive browser
• Phone provisioning by a Polycom CMA system (includes future software
updates)
• Authorized access to a CMA directory
• Ability to watch the CMA presence status of CMA contacts
Unsupported Phone Features
The following features are not supported on the Polycom VVX 1500 D:
• Transferring or forwarding H.323 calls
• Joining of remaining parties when H.323 conference host exits
• Multiple H.323 servers
• SRST (SIP server redundancy)
• Far-end camera control
• Conveying microphone mute status between endpoints
Overview
1 - 3
Deployment Guide for the Polycom VVX 1500 D Phone
1 - 4
2
Setting Up the Polycom VVX 1500 D Phone
The Polycom VVX 1500 D phone is designed to be used like a regular phone
on a public switched telephone network (PSTN). It is a business media phone
that combines advanced business telephony, one-touch video, real-time
presence, and integrated business applications into one seamless, lifelike
communications experience.
The phone provides a powerful, yet flexible IP communications solution,
delivering excellent video and voice quality. The high-resolution color graphic
display supplies content for call information, multiple languages, directory
access, and system status. The phone supports advanced functionality,
including multiple call and flexible line appearances, HTTPS secure
provisioning, custom ring tones, and local audio and video conferencing.
With the Polycom VVX 1500 D phone, you can now have connectivity to any
native H.323 video environment using the H.323 protocol.
For the package parts list and instructions on how to assemble the phone, refer
to the Polycom VVX 1500 Quick Start Guide, which is in the phone package.
This chapter provides basic instructions for setting up Polycom VVX 1500 D
phones when managed in an H.323 environment:
1. Connect the phone to the local area network (LAN) using the supplied
network cable. Refer to Connecting the Phone to the Network on page
2-3.
The phone will boot up once power is supplied. This process may take
some time.
2. Decide how you want the phones to behave. Refer to Configuring the
Phones on page 2-4.
3. Once the bootup process is complete, you can change the phone’s
configuration through a web interface. Refer to Modifying Phone’s
Configuration Using the Web Interface on page 2-8.
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Deployment Guide for the Polycom VVX 1500 D Phone
4. If you choose to manage a group of phones through a provisioning
server, you need to:
a Set up a provisioning server and download the appropriate files. Refer
to Setting Up the Provisioning Server on page 2-11.
b Create configuration files to support the required features on the
phones. Refer to Deploying Phones From the Provisioning Server on
page 2-13.
For installation and maintenance of the Polycom VVX 1500 D phone, the use of a
provisioning server is strongly recommended. This allows for flexibility in installing,
upgrading, maintaining, and configuring the phone. Configuration, log, language,
and directory files are normally located on this server. Allowing the phone write
access to the server is encouraged.
The phone is designed such that, if it cannot locate a provisioning server when it
boots up, it will operate with internally saved parameters. This is useful for
occasions when the provisioning server is not available, but is not intended to be
used for long-term operation of the phones.
Because of the large number of optional installations and
configurations that are available, this section focuses on one particular
way that the Polycom ® UC Software and the required external
systems might initially be installed and configured in your network.
c (Optional.) Upgrade the phone software after changing the
configuration files and deploying the phones.
Out of the box, the Polycom VVX 1500 D phone is running BootROM
4.2.1 and SIP 3.2.2. To determine the BootROM version running on the
phone, press the Menu key, select Settings > Status > Platform >
Phone, and then scroll down to BootROM. To determine the Polycom
UC Software version running on the phone, press the Menu key, and
then select Settings > Status > Platform > Application > Main.
Refer to Upgrading the Phone’s Software on page 2-16.
5. If you choose to manage a group of phones through a Polycom®
Converged Management Application™ (CMA™) system, you need to:
a Ensure that the phone is running the correct version to allow
provisioning by a Polycom CMA system.
The VVX 1500 D phone must be running UC software 3.3.0 or later. If
the phone is not running this software version, refer to Upgrading the
Phone’s Software on page 2-16.
b Ensure that the Polycom CMA system is running version 5.0 .
For more information on upgrading the Polycom CMA system, refer
to the Polycom CMA v5.0 Upgrade Guide, which is available at
http://www.polycom.com/support/network/management_schedu
ling/cma_4000_5000.html .
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Setting Up the Polycom VVX 1500 D Phone
2
3
1
c Change the phone’s configuration to use the Polycom CMA system for
provisioning. Refer to Enabling Provisioning Using a Polycom CMA
System on page 2-18.
Once the VVX 1500 D phone is provisioned by a Polycom CMA system,
future phone software upgrades are managed by the Polycom CMA
system as well.
Refer to Deploying the Phones Using a Polycom CMA System on page
2-17.
Note
You can also set up the VVX 1500 D phone in a “hybrid” system where the VVx
1500 phones can be provisioned by both a Polycom CMA system and a
provisioning server. In this scenario, you should review the configuration
parameters mentioned in Configuring the Phones on page 2-4.
For more information on configuring the Polycom VVX 1500 D phone, refer to
the latest Administrator’s Guide for the Polycom UC Software, which is available
at
http://www.polycom.com/support/video/business_media_phones/vvx15
00d.html .
Connecting the Phone to the Network
Note
Connecting the Polycom VVX 1500 D phone to the network is optional, but highly
recommended (for the reasons discussed at the beginning of this chapter).
The following figure shows how to connect the phone to the network.
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Deployment Guide for the Polycom VVX 1500 D Phone
To connect the Polycom VVX 1500 D phone to the network:
1. Clamp a ferrite clamp around the cable.
2. Connect the 25-foot Network Cable to the LAN jack on the phone.
3. Connect the other end of the 25-foot Network Cable to an available
LAN port on the wall or hub/switch device port.
Note
AC power adapters are not included in the basic phone package. Using the
supplied network cable, the phone can be powered from a Power over Ethernet
(PoE) compliant switch or hub. Power over Ethernet is the default connection for
the phone.
Configuring the Phones
Before you can allow users to place and answer calls you must make some
basic configuration changes.
This section provides information for making configuration changes for:
• Time and Date Display
• Browser
• H.323 Protocol
• Polycom CMA Provisioning
To troubleshoot any problems with the Polycom VVX 1500 D phones on the
network, refer to Troubleshooting the Polycom VVX 1500 D Phone on page
3-1.
For more information on all of the configuration parameters that you can
change, refer to the latest Administrator’s Guide for the Polycom UC Software at
http://www.polycom.com/support/video/business_media_phones/vvx15
00d.html .
Time and Date Display
The phone maintains a local clock and calendar. Time and date can be
displayed in certain operating modes such as when the phone is idle and
during a call. The clock and calendar must be synchronized to a remote Simple
Network Time Protocol (SNTP) timeserver. The time and date displayed on
the phone will flash continuously to indicate that they are not accurate until a
successful SNTP response is received. The time and date display can use one
of several different formats and can be turned off.
For instructions on turning off the time and date display, refer to Polycom
VVX 1500 D Display on page 3-2.
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