USER GUIDE 5.8.0 | May 2018 | 3725-48813-001
Polycom® VVX® Business IP
Phones
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Contents
Before You Begin............................................................................................... 9
Audience, Purpose, and Required Skills.............................................................................9
Related Documentation.......................................................................................................9
Getting Started with Polycom® VVX® Business IP Phones.......................... 10
Overview of Phone Hardware and Keys........................................................................... 10
VVX 150 Hardware.................................................................................................10
VVX 250 Hardware.................................................................................................12
VVX 350 Hardware.................................................................................................14
VVX 450 Hardware.................................................................................................16
Securing Your Phone with the Security Slot...........................................................18
Accessing Screens on VVX Business IP Phones ............................................................ 18
Access the Main Menu........................................................................................... 19
Access the Calls Screen........................................................................................ 19
Access the Lines Screen........................................................................................20
Switch Among Phone Screens...............................................................................20
Icons and Status Indicators on VVX Business IP Phones................................................ 21
Entering Information in Data Fields...................................................................................22
Entering Information Using the Dial Pad................................................................ 23
Entering Chinese Characters with PinYin.............................................................. 24
Logging in to and Locking Your Phone......................................................... 25
Logging in to Polycom® VVX® Business IP Phones.......................................................... 25
Log In to a Phone................................................................................................... 25
Log Out of the Phone............................................................................................. 26
Change Your Login Password................................................................................26
Log In to a Visitor Desk Phone..........................................................................................26
Log Out of a Visitor Desk Phone............................................................................ 27
Log In to a Host Phone..................................................................................................... 27
Log Out of a Host Phone........................................................................................27
Log In to a Guest ACD Phone...........................................................................................28
Log Out of a Guest ACD Phone............................................................................. 28
Sign In Using Your BroadSoft UC-One Credentials..........................................................28
Locking Your Phone..........................................................................................................28
Lock Your Phone....................................................................................................29
Unlock the Phone................................................................................................... 30
Change Your User Password.................................................................................30
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Audio Calls........................................................................................................31
Placing and Answering Audio Calls.................................................................................. 31
Placing Audio Calls................................................................................................ 31
Redial a Number.................................................................................................... 35
Redial a Contact when the Contact is Available.....................................................35
Answering Audio Calls........................................................................................... 35
Switch Among the Handset, Headset, and Speakerphone............................................... 37
Mute and Unmute Audio................................................................................................... 38
Holding and Resuming Calls.............................................................................................38
Hold a Call..............................................................................................................38
Resume a Call........................................................................................................38
Ending Calls...................................................................................................................... 38
End an Active Audio Call........................................................................................39
End a Held Call...................................................................................................... 39
Transferring Calls..............................................................................................................39
Choose a Default Transfer Type............................................................................ 39
Transfer a Call........................................................................................................39
Cancel a Transfer...................................................................................................40
Parking and Retrieving Calls on the BroadSoft BroadWorks Server................................ 40
Park a BroadSoft Call.............................................................................................40
Retrieve a Parked BroadSoft Call.......................................................................... 40
Retrieve a Parked BroadSoft Call on Another Phone............................................ 41
Ignore a Parked Call...............................................................................................41
Managing Calls................................................................................................................. 41
Display Calls from the Lines Screen...................................................................... 42
Display Calls from the Calls Screen....................................................................... 42
Manage a Call from the Calls Screen.....................................................................42
Managing Calls Remotely................................................................................................. 43
Managing Calls with BroadSoft UC-One BroadWorks Anywhere.......................... 43
Managing Calls with BroadSoft UC-One Remote Office........................................ 44
Ignoring or Rejecting Incoming Calls................................................................................ 45
Ignore or Silence an Incoming Call........................................................................ 46
Reject Incoming Calls.............................................................................................46
Reject Calls from a Contact....................................................................................46
Rejecting Calls with Do Not Disturb....................................................................... 46
Reject Anonymous Calls........................................................................................ 48
Redirecting Incoming Calls............................................................................................... 48
Forwarding Incoming Calls to a Contact................................................................ 48
Divert Calls to a Contact.........................................................................................49
Contents
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Conference Calls.............................................................................................. 50
Tips for Conference Calls..................................................................................................50
Audio Conference Calls.................................................................................................... 50
Initiate a Conference Call....................................................................................... 50
Join Calls to Create a Conference Call.................................................................. 51
End a Conference Call........................................................................................... 51
Hold a Conference Call.......................................................................................... 51
Resume a Conference Call.................................................................................... 51
Split a Conference Call...........................................................................................52
Manage Conference Call Participants....................................................................52
Alcatel-Lucent Advanced Conference Calls......................................................................52
Initiate an Advanced Conference Call.................................................................... 53
Initiate an Advanced Conference Call During a Call.............................................. 53
Add Contacts to an Advanced Conference Call..................................................... 53
Add Incoming Calls to an Advanced Conference Call............................................53
Join Two Calls into an Advanced Conference Call................................................ 54
Viewing a Roster of Conference Participants.........................................................54
Managing Advanced Conference Participants....................................................... 54
Contents
Shared Lines.....................................................................................................56
Shared Line Limitations.....................................................................................................56
Answering Calls on Shared Lines..................................................................................... 56
Missed and Received Calls on Shared Lines....................................................................56
Hold a Call Privately on a Shared Line............................................................................. 57
Barge In on Calls for Busy Lamp Field Lines.................................................................... 57
GENBAND's Multiple Appearance Directory Number - Single Call Appearance.............. 58
Placing a MADN Call..............................................................................................58
Answering a MADN Call.........................................................................................58
Barge In on an Active Call......................................................................................58
Leave a Bridge Call................................................................................................ 59
Resume a Held MADN Call....................................................................................59
Enabling Privacy for MADN Calls...........................................................................59
Alcatel-Lucent Shared Call Appearance........................................................................... 60
Placing a SCAP Call...............................................................................................60
Answering a SCAP Call..........................................................................................61
Bridge In to an Active SCAP Call........................................................................... 61
Leave a Bridge SCAP Call..................................................................................... 61
Make an Active SCAP Call Public.......................................................................... 61
Make an Active SCAP Call Private.........................................................................62
Holding or Passing SCAP Calls............................................................................. 62
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BroadSoft UC-One Simultaneous Ring.............................................................................62
Create a Personal Ring Group............................................................................... 63
Add Numbers to Your Simultaneous Ring List....................................................... 63
Delete Numbers from the Simultaneous Ring List................................................. 63
BroadSoft Executive-Assistant..........................................................................................64
Executive Options.................................................................................................. 64
Assistant Options................................................................................................... 65
Pick Up a Held Executive Call on a Shared Line................................................... 66
Pick Up a Held Executive Call on a Private Line....................................................67
Barge In on an Executive Call................................................................................ 67
Recording Audio Calls.....................................................................................68
Guidelines when Recording Calls..................................................................................... 68
Record a Call.................................................................................................................... 69
Manage a Call while Recording........................................................................................ 69
Pause a Recording............................................................................................................69
Resume a Recording........................................................................................................ 69
Stop Recording................................................................................................................. 69
Record a Conference Call.................................................................................................70
Browse Recorded Calls.....................................................................................................70
Play a Recorded Call........................................................................................................ 70
Pause and Resume Played Recordings........................................................................... 71
Stop Playing a Recording..................................................................................................71
Rename a Recording........................................................................................................ 71
Delete a Recording........................................................................................................... 71
Contents
Call Lists and Directories................................................................................ 73
Recent Calls......................................................................................................................73
View Recent Calls.................................................................................................. 73
Sort Recent Call Entries......................................................................................... 73
Sort Entries by Call Type........................................................................................74
View Call Details.................................................................................................... 74
Edit a Recent Call Entry......................................................................................... 74
Delete a Recent Call Entry..................................................................................... 74
Save a Recent Call Entry....................................................................................... 75
Contact Directory.............................................................................................................. 75
Search for a Contact in the Contact Directory........................................................75
Add a Contact to the Contact Directory..................................................................75
View Contact Information....................................................................................... 76
Update a Contact's Information..............................................................................76
Delete a Contact from the Contact Directory..........................................................76
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Corporate Directory...........................................................................................................77
Searching the Corporate Directory.........................................................................77
Add Corporate Directory Contacts to the Contact Directory...................................78
BroadSoft Directories on Polycom® VVX® Business IP Phones........................................78
View a List of BroadSoft Contacts..........................................................................78
Searching the BroadSoft Directory.........................................................................79
Add BroadSoft Contacts to the Contact Directory.................................................. 80
Managing a Personal BroadSoft Directory............................................................. 80
Managing the GENBAND Address Books........................................................................ 81
Using the Global Address Book............................................................................. 81
Using the Personal Address Book..........................................................................82
Favorites and Contact Lists............................................................................ 85
Managing Favorites...........................................................................................................85
Add Favorites......................................................................................................... 85
Viewing Favorites................................................................................................... 85
Reorder Favorites...................................................................................................86
Delete Favorites..................................................................................................... 86
Using Buddy Lists............................................................................................................. 86
Add Contacts to Your Buddy List........................................................................... 86
View Your Buddy List............................................................................................. 87
Monitor Contacts on Your Buddy List.....................................................................87
View Your Watcher List.......................................................................................... 88
Block Contacts from Viewing Your Status..............................................................88
View a List of Blocked Contacts............................................................................. 88
Unblock a Contact.................................................................................................. 88
Managing BroadSoft UC-One Favorites and Contacts..................................................... 89
BroadSoft UC-One Contacts' Presence Information.............................................. 89
Viewing BroadSoft UC-One Contacts and Favorites..............................................89
Filter BroadSoft UC-One Favorites........................................................................ 90
Search for BroadSoft UC-One Contacts................................................................ 91
Contents
Accessing, Sending, and Broadcasting Messages.......................................92
Accessing Voice Messages.............................................................................................. 92
Access Voicemail Messages..................................................................................92
Remove the Message Alert.................................................................................... 93
Instant Messaging............................................................................................................. 93
Send Instant Messages..........................................................................................93
Read Instant Messages..........................................................................................93
Reply to Instant Messages..................................................................................... 94
Delete Instant Messages........................................................................................94
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Broadcasting Messages with Group Paging..................................................................... 94
Send a Group Page................................................................................................95
Receiving Pages.................................................................................................... 95
Group Paging Settings........................................................................................... 96
Broadcasting Messages with Push to Talk....................................................................... 97
Send a PTT Broadcast........................................................................................... 97
Receiving PTT Broadcasts.....................................................................................98
Reply to PTT Broadcasts....................................................................................... 99
End PTT Broadcasts.............................................................................................. 99
Push To Talk Settings............................................................................................ 99
Phone Applications........................................................................................101
Using the Calendar......................................................................................................... 101
Open the Calendar............................................................................................... 101
Navigate Day View............................................................................................... 101
Navigate to Other Views.......................................................................................102
Navigate Month View........................................................................................... 102
Display Meeting View on the Calendar................................................................ 102
Return to Day View.............................................................................................. 102
Meeting Reminders.............................................................................................. 103
Joining Calendar Meetings...................................................................................104
Navigating the Web and Idle Browsers........................................................................... 105
View the Idle Browser...........................................................................................105
Open the Web Browser........................................................................................ 105
Contents
Connecting to a Wireless Network............................................................... 107
Enable Wireless Network Connectivity........................................................................... 107
Connect to a Secured Wireless Network........................................................................ 108
Disconnect from a Wireless Network.............................................................................. 108
Remove a Wireless Network...........................................................................................108
Polycom® VVX® Business IP Phones Settings............................................ 109
Password Required to Access Basic Settings................................................................ 109
Choose a Theme for Your Phone................................................................................... 109
Set the Language............................................................................................................110
Disable Call Waiting........................................................................................................ 110
Time and Date Display....................................................................................................111
Change the Time and Date Format......................................................................111
Disable the Time and Date Display...................................................................... 111
Backlight Intensity and Timeout...................................................................................... 111
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Set the Backlight Intensity.................................................................................... 112
Set the Backlight Timeout.................................................................................... 112
Changing Your Background............................................................................................ 112
Change the Background Picture.......................................................................... 112
Adding Personal Photos as Your Background..................................................... 113
Reset Your Background....................................................................................... 114
Screen Savers.................................................................................................................114
Enable Screen Savers..........................................................................................114
Use Personal Photos as Screen Savers.............................................................. 115
Disable the Screen Saver.....................................................................................116
Use Your Phone as a Digital Picture Frame................................................................... 116
Picture Frame Icons............................................................................................. 117
Power-Saving Mode........................................................................................................117
Change Your Office Hours for Power-Saving Mode.............................................118
Change Idle Timeouts for Power-Saving Mode....................................................118
Changing Audio Settings.................................................................................................119
Change Incoming Call Notifications..................................................................... 119
Set a Ringtone for Incoming Calls........................................................................119
Set a Ringtone for Individual Contacts................................................................. 119
Change the Volume..............................................................................................120
Enable Acoustic Fence.........................................................................................120
Updating Your Buddy Status...........................................................................................120
Update Your Buddy Status...................................................................................120
Automatically Update Your Buddy Status............................................................ 121
Security Classification..................................................................................................... 121
View the Security Classification for Your Phone.................................................. 121
Modify Security Classification Level..................................................................... 121
Contents
Phone Accessories and Computer Applications........................................ 123
Using a Headset with Your Phone.................................................................................. 123
Connecting a Headset..........................................................................................123
Use Your Headset for All Calls.............................................................................124
Reactivate Headset Memory Mode...................................................................... 124
Using Electronic Hookswitch................................................................................ 124
Disconnect Your Headset.....................................................................................126
Controlling Your Phone with Polycom Desktop Connector............................................. 126
Setting Up and Enabling the Polycom Desktop Connector.................................. 126
Using the Polycom Desktop Connector................................................................129
Accessibility Features .................................................................................. 133
Features for Hearing-Impaired Users..............................................................................133
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Features for Mobility-Impaired Users.............................................................................. 134
Features for Vision-Impaired and Blind Users................................................................ 135
Maintaining Polycom® VVX® Business IP Phones.......................................136
Investigate Warnings.......................................................................................................136
Remove Warnings...........................................................................................................136
Restart Your Phone.........................................................................................................137
Update the Phone's Configuration ................................................................................. 137
Test the Hardware...........................................................................................................137
Cleaning the Screen........................................................................................................138
View Software Details..................................................................................................... 138
Updating the Phone Software......................................................................................... 138
Update the Phone Software................................................................................. 138
Update Software Later......................................................................................... 138
Postpone Software Updates.................................................................................139
Exit the Software Update Notification...................................................................139
Contents
Troubleshooting............................................................................................. 140
Speakerphone.................................................................................................................140
USB Port......................................................................................................................... 140
Check the Status of the Calendar................................................................................... 140
GENBAND Address Book............................................................................................... 141
View the Status of the Personal Address Book....................................................141
Polycom Desktop Connector...........................................................................................141
Troubleshoot Audio and Echo Issues............................................................................. 142
Recording Issues and Solutions......................................................................................142
Reset the Phone to Factory Defaults.............................................................................. 143
Using an Approved Power Source.................................................................................. 143
Polycom, Inc. 8
Before You Begin
Topics:
• Audience, Purpose, and Required Skills
• Related Documentation
This Polycom VVX Business IP Phones User Guide contains overview information for navigating and
performing tasks on Polycom® VVX® Business IP Phones.
This user guide contains information for the following Polycom® VVX® products:
• VVX 150 business IP phones
• VVX 250 business IP phones
• VVX 350 business IP phones
• VVX 450 business IP phones
Audience, Purpose, and Required Skills
This guide is intended for beginning users, as well as intermediate and advanced users, who want to
learn more about the features available with VVX business IP phones.
Related Documentation
You can view the following types of documents on each product support page on Polycom Voice Support:
• Quick Tips—A quick reference on how to use the phone's most basic features.
• Setup Sheet—This guide describes the contents of your package, how to assemble the phone or
accessory, and how to connect the phone to the network. This guide is included in your phone
package.
• Wallmount Instructions—This document provides detailed instructions for mounting your phone on
the wall. To install your phone on the wall, you need the optional wallmount package, which
includes the wallmount instructions.
• Administrator Guide—This guide provides detailed information about setting up your network and
configuring features.
• Regulatory Notice—This guide provides information for all regulatory and safety guidance.
You can also view Feature Descriptions and Technical Notifications that describe workarounds to existing
issues and provide expanded descriptions and examples for phone settings and features. You can find
these documents on the
and Technical Notifications support pages.
Polycom Profiled UC Software Features and Polycom Engineering Advisories
Polycom, Inc. 9
®
Getting Started with Polycom® VVX
Business IP Phones
Topics:
• Overview of Phone Hardware and Keys
▪ Accessing Screens on VVX Business IP Phones
▪ Icons and Status Indicators on VVX Business IP Phones
• Entering Information in Data Fields
Before you use your phone, take a few moments to familiarize yourself with its features and user
interface.
The terms “the phone” and “your phone” refer to any of the VVX business IP phones. Unless specifically
noted in this guide, especially with regard to phone graphics, all phone models operate in similar ways.
Note: As you read this guide, keep in mind that certain features are configurable by your system
administrator or determined by your network environment. As a result, some features may not be
enabled or may operate differently on your device. Additionally, the examples and graphics in this
guide may not directly reflect what is displayed or is available on your device screen.
Overview of Phone Hardware and Keys
Use the following figures and tables to understand hardware features available on VVX business IP
phones. For more information about attaching phone hardware, including how to connect your phone to
the network, see the Setup Sheet for your phone available on your phone's support page on Polycom
Voice Support.
VVX 150 Hardware
The following figure displays the hardware features on the VVX 150 business IP phones. The table lists
each feature numbered in the figure.
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VVX 150 hardware features
Getting Started with Polycom® VVX® Business IP Phones
VVX 150 Hardware Feature Descriptions
Reference
Number
1 Line keys Enable you to select a phone line, view calls on a line,
2 Reversible tab Secures the handset in the cradle when your phone
3 Speaker Provides ringer and speakerphone audio output.
4 Back key Enables you to return to the previous screen.
5 Transfer key Transfers an active call to a contact.
6 Hold key Holds an active call or resumes a held call.
7 Volume keys Adjust the volume of the handset, headset, speaker,
Feature Feature Description
or quickly call a favorite contact.
stand is positioned at a high angle. To secure the
handset, remove the tab, reverse it so the protrusion
points up, and re-insert it. Position the handset so the
protrusion on the tab fits into the slot on the handset.
and ringer.
8 Dial pad Enables you to enter numbers, letters, and special
characters. You can also use the dial pad keys to
select menu items that have index numbers.
9 Mute key Mutes local audio during calls and conferences.
Polycom, Inc. 11
Getting Started with Polycom
®
VVX® Business IP Phones
Reference
Number
10 Speakerphone key Enables you to place and receive calls using the
11 Headset key Enables you to place and receive calls through a
12 Home key Displays the Home screen from other screens and
13 Navigation keys / Select key Scrolls through information or options displayed on the
14 Soft keys Enable you to select context sensitive keys that display
15 Security slot (on back) Enables you to attach a universal security cable lock to
16 Screen Shows a 6.35 cm (2.5-inch) monochrome display that
Feature Feature Description
speakerphone.
headset.
displays the Lines and Calls screen from the Home
screen.
phone's screen. Selects a field of displayed data.
along the bottom of the screen.
your phone so you can secure it to a desktop.
enables you to view menu options and data.
17 Message Waiting Indicator Flashes red to indicate when you have new messages.
VVX 250 Hardware
The following figure displays the hardware features on VVX 250 business IP phones. The table lists each
feature numbered in the figure.
Polycom, Inc. 12
VVX 250 hardware features
Getting Started with Polycom® VVX® Business IP Phones
VVX 250 Hardware Features
Reference
Number
1 Line keys Enable you to select a phone line, view calls on a line,
2 Reversible tab Secures the handset in the cradle when your phone
3 Speaker Provides ringer and speakerphone audio output.
4 Back key Enables you to return to the previous screen.
5 Transfer key Transfers an active call to a contact.
6 Hold key Holds an active call or resumes a held call.
7 Volume keys Adjust the volume of the handset, headset, speaker,
Feature Feature Description
or quickly call a favorite contact.
stand is positioned at a high angle. To secure the
handset, remove the tab, reverse it so the protrusion
points up, and re-insert it. Position the handset so the
protrusion on the tab fits into the slot on the handset.
and ringer.
8 Dial pad Enables you to enter numbers, letters, and special
characters. You can also use the dial pad keys to
select menu items that have index numbers.
9 Mute key Mutes local audio during calls and conferences.
Polycom, Inc. 13
Getting Started with Polycom
®
VVX® Business IP Phones
Reference
Number
10 Speakerphone key Enables you to place and receive calls using the
11 Headset key Enables you to place and receive calls through a
12 USB Port Enables you to attach a USB flash drive or USB
13 Home key Displays the Home screen from other screens and
14 Navigation keys / Select key Scrolls through information or options displayed on the
15 Soft keys Enable you to select context sensitive keys that display
16 Security slot (on back) Enables you to attach a universal security cable lock to
Feature Feature Description
speakerphone.
headset.
headset.
displays the Lines and Calls screen from the Home
screen.
phone's screen. Selects a field of displayed data.
along the bottom of the screen.
your phone so you can secure it to a desktop.
17 Screen Shows a 7.1 cm (2.8 in) color display that enables you
to view menu options and data.
18 Message Waiting Indicator Flashes red to indicate when you have new messages.
VVX 350 Hardware
The following figure displays the hardware features on VVX 350 business IP phones. The table lists each
feature numbered in the figure.
Polycom, Inc. 14
VVX 350 hardware features
Getting Started with Polycom® VVX® Business IP Phones
VVX 350 Hardware Feature Descriptions
Reference
Number
1 Line keys Enable you to select a phone line, view calls on a line,
2 Reversible tab Secures the handset in the cradle when your phone
3 Speaker Provides ringer and speakerphone audio output.
4 Back key Enables you to return to the previous screen.
5 Transfer key Transfers an active call to a contact.
6 Messages key Enables you to access and manage instant and voice
7 Hold key Holds an active call or resumes a held call.
Feature Feature Description
or quickly call a favorite contact.
stand is positioned at a high angle. To secure the
handset, remove the tab, reverse it so the protrusion
points up, and re-insert it. Position the handset so the
protrusion on the tab fits into the slot on the handset.
messages.
8 Volume keys Adjust the volume of the handset, headset, speaker,
and ringer.
Polycom, Inc. 15
Getting Started with Polycom
®
VVX® Business IP Phones
Reference
Number
9 Dial pad Enables you to enter numbers, letters, and special
10 Mute key Mutes local audio during calls and conferences.
11 Speakerphone key Enables you to place and receive calls using the
12 Headset key Enables you to place and receive calls through a
13 USB Port Enables you to attach a USB flash drive or USB
14 Home key Displays the Home screen from other screens and
15 Navigation keys / Select key Scrolls through information or options displayed on the
Feature Feature Description
characters. You can also use the dial pad keys to
select menu items that have index numbers.
speakerphone.
headset.
headset.
displays the Lines and Calls screen from the Home
screen.
phone's screen. Selects a field of displayed data.
16 Soft keys Enable you to select context sensitive keys that display
along the bottom of the screen.
17 Security slot (on back) Enables you to attach a universal security cable lock to
your phone so you can secure it to a desktop.
18 Screen Shows a 8.89 cm (3.5 in) color screen with a backlight
that enables you to view menu options and data.
19 Message Waiting Indicator Flashes red to indicate when you have new messages.
VVX 450 Hardware
The following figure displays the hardware features on VVX 450 business IP phones. The table lists each
feature numbered in the figure.
Polycom, Inc. 16
VVX 450 hardware features
Getting Started with Polycom® VVX® Business IP Phones
VVX 450 Hardware Feature Descriptions
Reference
Number
1 Line keys Enable you to select a phone line, view calls on a line,
2 Reversible tab Secures the handset in the cradle when your phone
3 Speaker Provides ringer and speakerphone audio output.
4 Back key Enables you to return to the previous screen.
5 Transfer key Transfers an active call to a contact.
6 Messages key Enables you to access and manage instant and voice
7 Hold key Holds an active call or resumes a held call.
Feature Feature Description
or quickly call a favorite contact.
stand is positioned at a high angle. To secure the
handset, remove the tab, reverse it so the protrusion
points up, and re-insert it. Position the handset so the
protrusion on the tab fits into the slot on the handset.
messages.
8 Volume keys Adjust the volume of the handset, headset, speaker,
and ringer.
Polycom, Inc. 17
Getting Started with Polycom
®
VVX® Business IP Phones
Reference
Number
9 Dial pad Enables you to enter numbers, letters, and special
10 Mute key Mutes local audio during calls and conferences.
11 Speakerphone key Enables you to place and receive calls using the
12 Headset key Enables you to place and receive calls through a
13 USB Port Enables you to attach a USB flash drive or USB
14 Home key Displays the Home screen from other screens and
15 Navigation keys / Select key Scrolls through information or options displayed on the
Feature Feature Description
characters. You can also use the dial pad keys to
select menu items that have index numbers.
speakerphone.
headset.
headset.
displays the Lines and Calls screen from the Home
screen.
phone's screen. Selects a field of displayed data.
16 Soft keys Enable you to select context sensitive keys that display
along the bottom of the screen.
17 Security slot (on back) Enables you to attach a universal security cable lock to
your phone so you can secure it to a desktop.
18 Screen Shows a 10.9 cm (4.3 in) color display with a backlight
that enables you to view menu options and data.
19 Message Waiting Indicator Flashes red to indicate when you have new messages.
Securing Your Phone with the Security Slot
By fastening one end of a universal security cable to a desk or table and the other end to the security slot
available on VVX business IP phones, you can prevent your phone from being removed.
See the hardware figure for your phone for the location of the security slot . Refer to the universal
security documentation for more information on securing your phone.
Accessing Screens on VVX Business IP Phones
You can access the following screens on your phone:
▪ Main Menu—Displays menu options for settings and device information.
▪ Calls Screen—Displays all active and held calls on your line.
Polycom, Inc. 18
Getting Started with Polycom
®
VVX® Business IP Phones
▪ Lines Screen—Displays your phone lines, favorites, and conditional soft keys.
Access the Main Menu
On VVX business IP phones, you can access phone features and settings from the Main Menu screen.
Main Menu on VVX 250 Phones
Procedure
1. Press .
Access the Calls Screen
You can access the Calls screen when you have one held call or an active and held call in progress on
your phone.
The Calls screen is automatically displayed when you have an active call and one or more held calls on
your phone. The total number of calls is displayed on your line. If you have multiple lines on your phone,
the calls display under the associated line, as shown next.
Call Screen on VVX 250
Procedure
1. During a call, do one of the following:
• Press the Home key .
• From the Lines screen, press the Calls soft key.
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Getting Started with Polycom
®
VVX® Business IP Phones
• On VVX 150 phones, press the L > C soft key.
Access the Lines Screen
The Lines screen is the default screen that displays when VVX business IP phones are not in use.
When you have multiple calls on your phone, the number of calls is displayed next to the line number.
You can view your phone lines, favorites, and soft keys on the Lines screen, as shown next.
Phone line, favorites, and soft keys on the Lines screen
Procedure
1. Do one of the following:
• Press the Home key .
• During a call, select the Lines soft key.
• When off-hook on a VVX 150 phone, select the New Call soft key.
Switch Among Phone Screens
You can see any phone screen by pressing the Home key . Although you can access any phone
screen from whatever screen you are on, certain screens are only accessible if your phone is idle or has
one or more calls in progress.
You can access these screens in the following scenarios:
• If your phone is not in use, you can access the Main Menu and Lines screens.
• If your phone has an active call, you can access all screens.
• If your phone has one active call only, you can access the Main Menu, Lines, and Call screens.
• If your phone has multiple calls, or one held call, you can access the Main Menu, Lines, and Calls
screens.
• If your phone is off-hook but not in a call, you can access Main Menu and Lines screens.
Procedure
1. Do one of the following:
• From the Main Menu screen, press the Home key to display either the Lines or Call
screen.
The Call screen displays only when an active or held call is in progress on your phone.
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Getting Started with Polycom® VVX® Business IP Phones
• Press the Home key to display the Main Menu screen from the Lines or Call screen.
• Press the Lines soft key to access the Lines screen from the Calls or New Call screen.
• Press the Calls soft key to access the Calls screen from the Lines screen.
• On VVX 150 phones, press the C > L soft key to display the Lines screen from the Calls
screen.
• On VVX 150 phones, press the L > C soft key to display the Calls screen from the Lines
screen.
• When off-hook, press the New Call soft key to access the Lines screen.
Icons and Status Indicators on VVX Business IP Phones
VVX business IP phones have various icons and status indicators that display the status of the phone
whether you are in a call or the phone is idle and not in use.
Icons and Status Indicators
Icon Description Icon Description
Registered line Phone warning
Unregistered line
Outgoing call
Active call using Polycom HD Voice
Held call
Incoming call
Login credentials invalid
Shared line
USB flash drive attached
Not supported on VVX 150
Call forwarding enabled
Presence status (Available)
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Active conference
Presence status (Busy or In a Call)
Getting Started with Polycom® VVX® Business IP Phones
Icon Description Icon Description
Do Not Disturb enabled
Favorite
Placed call
Received call
Missed call
Wireless network
Related Links
Features for Hearing-Impaired Users on page 133
Presence status (Away)
Presence status (Do Not Disturb)
Presence status (Offline)
Presence status (Offline)
New message
Entering Information in Data Fields
You can enter information and edit fields using the dial pad keys on the phone console.
Before you enter information into fields, you can choose how to enter the information using the following
soft keys:
• Mode—Enables you to enter just numbers or text in title case, lowercase, or uppercase characters.
• Encoding—Enables you to enter alphanumeric and special characters as well as characters in
special languages.
The following table lists the Mode and Encoding options for the dial pad and the onscreen keyboard.
Mode and Encoding Options
Mode Options Encoding Options
Abc (to capitalize the first letter only and use
lowercase for the remaining letters)
ABC (to enter uppercase only) ABC
Abc
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Getting Started with Polycom® VVX® Business IP Phones
Mode Options Encoding Options
abc (to enter lowercase only) abc
123 (to enter numbers only) 123
ASCII (for regular text)
Latin (to enter accented characters)
Katakana (for Japanese characters)
Unicode (to store characters as double bytes)
Cyrillic (for Russian characters)
Entering Information Using the Dial Pad
You can use the dial pad keys on VVX business IP phones to edit or update field information.
The following table describes how to enter different types of data on your phone using the dial pad.
Using the Dial Pad Keys to Enter Information
Task Action
Enter numbers or characters in uppercase,
lowercase, or title case mode
Enter only numbers Select Encoding or Mode, and select 123.
Enter text in another language Select Encoding, and select one of the language options.
Enter a character Press a dial pad key repeatedly to view the character options and
Enter a number Select Encoding or Mode, and select 123, or press a dial pad key
Enter a special character Select Encoding, and select Abc, ABC, or abc. Press either the
Select Encoding or Mode, and select ABC,abc, or Abc.
stop when the character you want to enter is displayed in the field.
Wait one second, and enter the next character.
repeatedly to enter the number that displays on that key.
1, 0, asterisk, *, or pound # key one or more times to enter one of
the following special characters:
• 1 key: ! | ‘ ^ \ @ : 1
• * key: * - & % + ; ( )
• 0 key: / , _ $ ~ = ? 0
• # key: # > < { } [ ] “ ‘
You cannot access special characters when you are in numerical
(123) mode.
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Getting Started with Polycom
Task Action
Enter a space Select Encoding, and select one of the alphabetic Abc, ABC, or
abc. Press the 0 key.
You cannot enter a space when you are in numerical (123) mode.
Delete one or more characters Use the arrow keys to position the cursor to the right of the
character, or drag your finger across the characters until the cursor
is positioned to the right of the character(s) you want to delete.
Press the Delete key, press the << soft key, or tap .
®
VVX® Business IP Phones
Entering Chinese Characters with PinYin
The PinYin text input feature on VVX business IP phones uses Nuance XT9® Smart Input to enable you
to enter Chinese characters into text fields using the phone's dial pad keys.
You can use the PinYin input widget to enter Chinese characters in the contact directory, corporate
directory, and browser using the the dial pad keys on VVX phones. When you select a data field to edit,
the PinYin input widget is automatically displayed when Simplified or Traditional Chinese is set as the
displayed language on your phone.
Note: For more information on the PinYin text input method, see the Nuance’s XT9 Smart Input website.
Enter Chinese Characters with the Dial Pad Keys
You can use the dial pad keys and the PinYin input widget to enter Chinese characters on VVX business
IP phones.
The PinYin input widget disappears if you press the Pound key or no keys are pressed for 5 seconds.
Procedure
1. Enter the PinYin text that corresponds with the digits on the phone's dial pad.
For example, press 7464.
The possible PinYin matches display in the text field with the first match highlighted.
2. Press the Star key to toggle between selections.
The recommendation area shows the possible character matches. A navigation indicator is
displayed if more matches are available.
3. Use the left and right arrow keys or swipe the recommendation area on the touch screen to
change the selected character.
4. Press the Select key to select the character from the recommendation area.
5. After the character is selected, it is displayed in the input field at the cursor location.
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Logging in to and Locking Your Phone
Topics:
▪ Logging in to Polycom VVX Business IP Phones
• Log In to a Visitor Desk Phone
• Log In to a Host Phone
• Log In to a Guest ACD Phone
• Sign In Using Your BroadSoft UC-One Credentials
• Locking Your Phone
VVX business IP phones enable you to log in to your phone with login credentials, sign in to the phone
with your BroadSoft UC-One credentials or lock your phone.
Logging in to Polycom® VVX® Business IP Phones
If your system administrator has set up user credentials for your phone, you can log in to a phone and
access your contacts or favorites, settings, and calendar, if enabled.
You can view your personal settings from any phone or system within your organization. Contact your
system administrator for your user credentials.
Note: Some of the features described in this section require access to the Basic settings menu. If your
phone requires a password to access the Basic settings menu, contact your system administrator
for assistance.
Log In to a Phone
Depending on how your system administrator set up the User Login feature, you may need to log in to a
Polycom phone before you can use one.
By default, Polycom devices do not require you to log in before you can use them. However, if you do not
log in, you see the default profile. When you log in, you have full access to your personal settings and
your directory. Any settings you change while logged in to a public phone are saved and displayed the
next time you log in to any phone.
Procedure
1. Do one of the following:
• If you see the User Login screen, proceed to step 3.
• If you do not see the User Login screen, navigate to Settings > Features > User Login >
Log In.
2. From the User Login screen, enter your user ID and password, and select Log In.
When your login credentials are accepted, your personal profile displays. If your credentials are
not accepted, a message indicating your log in failed is displayed, and the User Login screen is
displayed again. Check with your system administrator to confirm your login credentials.
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Logging in to and Locking Your Phone
Log Out of the Phone
After you finish using a public phone, make sure you log out to prevent access to your personal settings.
Procedure
1. Select Log Out or navigate to Settings > Features > User Login > Log Out.
The Log Out screen is displayed with a confirmation message.
2. Select Yes.
Your personal profile is no longer accessible, and either the User Login screen displays for the
next user or the default profile displays.
Change Your Login Password
You can change your login password from any phone on your network.
Procedure
1. Log in to a phone on your network.
2. Navigate to Settings > Features > User Login > Change User Login Password.
3. On the Change User Login Password screen, enter your old and new password information and
select Enter.
Your password is changed. The next time you log in to a phone, you need to enter your new
password.
Log In to a Visitor Desk Phone
When you are registered with the Alcatel-Lucent Converged Telephony Server (CTS), you can log in to
VVX business IP phones as a visitor desk phone, which is a shared public phone, to make calls to
contacts or access and change your personal settings.
When you log in to a visitor desk phone, you have full access to your personal phone settings and your
directory. Your system administrator provides you with login credentials that you can use to log in to a
visitor desk phone. By default, Polycom phones do not require you to log in before you can use them.
However, if you do not log in, you see only the phone's default profile.
Procedure
1. Do one of the following:
• If you see the Visitor Login screen, proceed to step 2.
• If you do not see the Visitor Login screen, press the Visitor Login soft key or navigate to
Settings > Features > Visitor Desk Phone > Visitor Login.
2. From the Visitor Login screen, enter your user ID and password, and select Log in.
When your login credentials are accepted, the phone updates to display your personal phone
profile. When your credentials are not accepted, the message “User login failed” is displayed, and
the Login screen is displayed again. Check with your system administrator to confirm that your
login credentials are correct.
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Logging in to and Locking Your Phone
Log Out of a Visitor Desk Phone
After you use a phone, make sure you log out to prevent access to your personal settings.
Procedure
1. Select the Log out soft key or navigate to Settings > Features > Visitor Desk Phone > Visitor
Log out.
Your personal profile is no longer accessible, and the phone displays the default phone profile.
Log In to a Host Phone
When VVX business IP phones are registered with the BroadSoft BroadWorks server and your system
administrator has enabled the Flexible Seating feature, you can log in to your guest profile on a host
phone, which is a shared public phone, to place calls to emergency numbers as defined by your system
administrator.
Your system administrator provides you with login credentials that you can use to log in to a host phone.
When you log in to a host phone, you have limited access to your personal phone settings and your
directory. You can access the BroadSoft Directory and BroadSoft UC-One Favorites, but you cannot
access your Contact Directory or general favorites from a host phone.
Procedure
1. Do one of the following:
• If you see the Guest In screen, proceed to step 2.
• If you do not see the Guest In screen, press the Guest In soft key.
2. From the Guest In screen, enter your username and password and select OK.
When your login credentials are accepted, the phone updates to display your personal phone
profile. If your credentials are not accepted, a message indicating that your login credentials are
invalid is displayed, and the phone displays the Lines screen. Check with your system
administrator to confirm that your login credentials are correct.
Log Out of a Host Phone
After you use a phone, make sure you log out to prevent unauthorized users from using your guest profile
to place calls or access your personal settings.
After you log out of the host phone, you can no longer view your guest profile information nor view any
changes or call history made on the host phone on your personal phone. If you are logged into your ACD
account when you log out of the host phone, you are automatically logged out of your ACD account.
If your system administrator has set a guest PIN for your account, you must enter your PIN to log out of a
host phone. If you do not sign out of a host phone after a designated time set by your system
administrator, you are automatically logged out of the host phone.
Procedure
1. Select the Guest Out soft key.
2. If prompted, enter your guest PIN.
Your personal profile is no longer accessible, and the phone displays the default host profile.
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Logging in to and Locking Your Phone
Log In to a Guest ACD Phone
If your system administrator has enabled the Flexible Seating with the Automatic Call Distribution (ACD)
feature, you can log in to your ACD account after you log in as a guest on VVX business IP phones set as
a host phone.
If Hoteling is enabled, you do not need to log in as a guest before you can log in to your ACD account.
When you are logged in to a guest ACD phone, you can answer incoming calls from call center
customers, update your presence status, view incoming call center information, and transfer a call.
Note: When logging into a host phone as a guest user, the Use Host soft key is not available.
Procedure
1. Do one of the following:
• If you see the Agent Sign In screen, proceed to step 2.
• If you do not see the Agent Sign In screen, press the ASignIn soft key or navigate to
Settings > Features > Agent Sign In > Sign In.
Log Out of a Guest ACD Phone
After you use a phone, make sure you log out to prevent access to your personal settings.
Procedure
1. Select the ASignOut soft key or navigate to Settings > Features > Agent Sign In > Sign Out.
The phone displays the default guest profile.
Sign In Using Your BroadSoft UC-One Credentials
You can enter your BroadSoft UC-One credentials on VVX business IP phones and view your line
registered with the BroadWorks server.
Your system administrator provides you with your BroadSoft UC-One credentials.
Procedure
1. Navigate to Settings > Basic > UC-One Credentials.
2. Enter the Server Address.
3. For User, enter the username for your account.
4. For Password, enter your password for your account.
Locking Your Phone
Your system administrator provides you with a user password that you can use to unlock VVX business
IP phones.
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