Polycom VVX 101 Series, VVX 400 Series, VVX 500 Series, VVX 600 Series, VVX 201 Series User Manual

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USER GUIDE

UC Software 5.5.0 | May 2016 | 3725-46211-006A

Polycom® VVX Business Media Phones

Applies to Polycom VVX 101, 201, 300 Series, 400 Series, 500 Series, 600 Series, and 1500 Business Media Phones, Polycom VVX Expansion Modules, and Polycom VVX Camera

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Copyright© 2016, Polycom, Inc. All rights reserved. No part of this document may be reproduced, translated into another language or format, or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc.

6001 America Center Drive San Jose, CA 95002 USA

Trademarks Polycom

trademarks and/or service marks of Polycom, Inc., and are registered and/or common law marks in the United States and various other countries.

All other trademarks are property of their respective owners. No portion hereof may be reproduced or transmitted in any form or by any means, for any purpose other than the recipient's personal use, without the express written permission of Polycom.

, the Polycom logo and the names and marks associated with Polycom products are

Disclaimer While Polycom uses reasonable efforts to include accurate and up-to-date information in this document,

Polycom makes no warranties or representations as to its accuracy. Polycom assumes no liability or responsibility for any typographical or other errors or omissions in the content of this document.

Limitation of Liability Polycom and/or its respective suppliers make no representations about the suitability of the

information contained in this document for any purpose. Information is provided "as is" without warranty of any kind and is subject to change without notice. The entire risk arising out of its use remains with the recipient. In no event shall Polycom and/or its respective suppliers be liable for any direct, consequential, incidental, special, punitive or other damages whatsoever (including without limitation, damages for loss of business profits, business interruption, or loss of business information), even if Polycom has been advised of the possibility of such damages.

End User License Agreement By installing, copying, or otherwise using this product, you acknowledge that you

have read, understand and agree to be bound by the terms and conditions of the End User License Agreement for this product. The EULA for this product is available on the Polycom Support page for the product.

Patent Information The accompanying product may be protected by one or more U.S. and foreign patents and/or

pending patent applications held by Polycom, Inc.

Open Source Software Used in this Product This product may contain open source software. You may receive

the open source software from Polycom up to three (3) years after the distribution date of the applicable product or software at a charge not greater than the cost to Polycom of shipping or distributing the software to you. To receive software information, as well as the open source software code used in this product, contact Polycom by email at

OpenSourceVideo@polycom.com.

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Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Who Should Read this Guide? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Overview of Polycom VVX Business Media Phones . . . . . . . . . . . . . . . . . . . . . . . .3

Overview of Phone Hardware and Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

VVX 101 and VVX201 Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

VVX 300 Series Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

VVX 400 Series Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

VVX 500 Series and VVX 600 Series Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

VVX 1500 Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Securing Your Phone with the Security Slot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Overview of the Phone Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

User Screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Home Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Calls Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Display the Calls Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Lines Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Display the Lines Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

Active Call Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

Display the Active Call Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

Switch among Phone Screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

Icons and Status Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Entering Information in Data Fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Entering Information Using the Dial Pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

Enter Information Using the Onscreen Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

Inputing Chinese Characters with PinYin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

Using the PinYin Input Widget . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

Enter Chinese Characters with the Dial Pad Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

Enter Chinese Characters with the Onscreen Keyboard . . . . . . . . . . . . . . . . . . . . . . .24

Polycom, Inc. 3

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Contents

Logging Into and Locking Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

Log In to Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

Log Out of Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

Change Your Login Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

Log In to a Visitor Desk Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

Log Out of a Visitor Desk Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Log In to a Host Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Log Out of a Host Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Log In to a Guest ACD Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

Log Out of a Guest ACD Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

Locking Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30

Lock Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30

Unlock Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Change Your User Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Audio Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

Placing and Answering Audio Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

Placing Audio Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

Call Charges for Outgoing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

Place a Call from the Dialer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

Place an International Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

Place a Call from Recent Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

Calling Favorites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

Call Favorites from the Favorites List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

Call Favorites from the Home or Lines Screen . . . . . . . . . . . . . . . . . . . . . . . . . . .34

Calling Contacts from the Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

Call a Contact from a Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

Call a Contact from the Directory Search Screen . . . . . . . . . . . . . . . . . . . . . . . . .35

Place a Call from a Locked or Logged Out Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

Placing Intercom Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

Place an Intercom Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

Place an Intercom Call During a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

Place a Call from a VVX Expansion Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

Place a Call with a Hidden Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

Redial a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

Redial a Contact when the Contact is Available . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

Choosing a Protocol for Audio Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

Place an Audio Call using H.323 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

Set a Protocol for Placing Calls Automatically . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38

Polycom, Inc. 4

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Contents

Answering Audio Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38

Answer an Incoming Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38

Answer a Call from the Calls Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

Answer a Call When in a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

Answer Calls Automatically . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

Answer a Call on a Locked Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40

Answer Intercom Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40

Answer a Call from a VVX Expansion Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40

Switch among the Handset, Headset, and Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

Mute and Unmute Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

Holding and Resuming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

Hold a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

Resume a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

Resume a Call on a VVX Expansion Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

End an Active Audio Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

End a Held Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

Choose a Default Transfer Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

Transfer a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

Cancel a Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

Parking and Retrieving Calls on the BroadSoft BroadWorks Server . . . . . . . . . . . . . . . . . . . . .43

Park a BroadSoft Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

Retrieve a BroadSoft Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44

Retrieve a Parked BroadSoft Call on Another Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44

Ignore a Parked Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

Managing Calls on VVX 101, 201, 300, 400, 500, and 600 Series Phones . . . . . . . . . . . . . . .45

Display Calls from the Lines Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

Display Calls from the Calls Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46

Manage a Call from the Calls Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46

Managing Calls on VVX 1500 Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46

View a List of Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

Manage a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Managing Calls Remotely . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48

Managing Calls with BroadSoft UC-One BroadWorks Anywhere . . . . . . . . . . . . . . . . . . . .48

Enable BroadWorks Anywhere . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48

Edit BroadWorks Anywhere Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49

Disable BWA Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49

Remove BWA Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49

Managing Calls with BroadSoft UC-One Remote Office . . . . . . . . . . . . . . . . . . . . . . . . . . .49

Add a Remote Office Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50

Polycom, Inc. 5

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Contents

Disable Remote Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50

Edit Your Remote Office Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50

Ignoring or Rejecting Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50

Ignore or Silence an Incoming Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

Reject Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

Reject Calls from a Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

Rejecting Calls with Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

Enable and Disable Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52

Reject Calls with Do Not Disturb on Multiple Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . .52

Reject Calls with Do Not Disturb on One Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52

Reject Anonymous Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53

Redirecting Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53

Forwarding Incoming Calls to a Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53

Forward an Incoming Call to a Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53

Forward All Incoming Calls to a Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54

Disable Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54

Divert Calls to a Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54

Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

Tips for Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

Audio Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

Initiate a Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

Join Calls to Create a Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

End a Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

Hold a Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

Resume a Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58

Split a Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58

Manage Conference Call Participants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58

Alcatel-Lucent Advanced Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

Initiate an Advanced Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

Initiate an Advanced Conference Call During a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

Add Contacts to an Advanced Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

Join Calls to an Advanced Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

Join Two Calls into an Advanced Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

Viewing a Roster of Conference Participants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

Exit Participant Roster . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61

Return to Participant Roster . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61

Managing Advanced Conference Participants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61

Muting Advance Conference Participants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61

Mute and Unmute All Advanced Conference Participants . . . . . . . . . . . . . . . . . . .61

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Mute and Unmute Individual Advance Conference Participants . . . . . . . . . . . . . .61

Remove Advanced Conference Participants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61

Shared Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

Shared Line Limitations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

Answering Calls on Shared Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

Missed and Received Calls on Shared Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

Hold a Call Privately on a Shared Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

Barge In on Calls for Busy Lamp Field Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

GENBAND's Multiple Appearance Directory Number - Single Call Appearance . . . . . . . . . . . .64

Placing a MADN Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

Answering a MADN Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

Barge In on an Active Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

Leave a Bridge Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

Resume a Held MADN Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65

Enabling Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65

Enable Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65

Disable Privacy Temporarily . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65

Enable Privacy on a Bridge Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

Alcatel-Lucent Shared Call Appearance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

Placing a SCAP Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

Answering a SCAP Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

Bridge In to an Active Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67

Leave a Bridge SCAP Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67

Make an Active Call Public . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67

Make an Active Call Private . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67

Holding or Passing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68

Pass an SCAP Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68

Resume a Passed SCAP Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68

BroadSoft UC-One Simultaneous Ring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68

Create a Personal Ring Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68

Add Numbers to Your Simultaneous Ring List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69

Delete Numbers from the Simultaneous Ring List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69

BroadSoft Executive-Assistant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69

Filter Executive Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70

Filter Calls for an Executive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70

Screen Executive Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70

Enable Call Screening for an Executive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70

Answering Executive Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

Place a Call on Behalf of an Executive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

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Push an Active Call to an Executive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

Pick Up a Held Executive Call on a Shared Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

Pick Up a Held Executive Call on a Private Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72

Barge In on an Executive Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72

Silently Barge In on an Executive Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72

Opt In or Opt Out of being an Assistant for an Executive . . . . . . . . . . . . . . . . . . . . . . . . . .72

Divert Filtered Executive Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73

Recording Audio Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74

Guidelines when Recording Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74

Record a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74

Manage a Call while Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75

Pause a Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75

Resume a Recoding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75

Stop Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75

Record a Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76

Browse Recorded Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76

Play a Recorded Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76

Pause and Resume Played Recordings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77

Stop Playing a Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77

Rename a Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Delete a Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77

Video Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78

Tips for Video Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78

Using a VVX Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79

Control the Lens Angle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79

Stop Sending Video with the Privacy Shutter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79

Status Indicators and Messages for the VVX Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . .79

Changing Video Call Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81

Set the Call Rate for Video Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81

Stop Video for All Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81

Change Video Clarity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82

Changing the Video Call and PIP Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83

Change How PIP Video Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84

Change How Far-Side Video Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84

Display All Video Calls in Full Screen Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85

Place a Video Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86

Swap Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86

Display Video Calls in Full Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86

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Exit Full Screen View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Stop Sending Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87

No Video from the Far Side . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88

Handling Video and Audio Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88

Handle Conference Calls with Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88

Managing Video Calls without a VVX Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89

View Video in Full Screen during Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89

Handling a Mixture of Video and Audio-Only Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90

Place Audio-Only Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90

Call Lists and Directories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92

Recent Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92

View Recent Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92

Sort Recent Call Entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93

Sort Entries by Call Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93

Edit Recent Contact Entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93

Delete a Recent Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93

Save a Recent Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93

View Call Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94

Managing the Contact Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94

Search for a Contact in the Contact Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94

Add a Contact to the Contact Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95

View Contact Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95

Update a Contact's Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96

Delete a Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96

Managing the Corporate Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96

Searching the Corporate Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96

Search of the Corporate Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97

Search of the Corporate Directory using Advanced Find . . . . . . . . . . . . . . . . . . . . . . .97

Save Corporate Directory Search Results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97

Clear Corporate Directory Search Results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97

Add Contacts from the Corporate Directory to the Contact Directory . . . . . . . . . . . . . . . . .98

Searching the BroadSoft Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98

Perform a Simple Search of the BroadSoft Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98

Perform an Advanced Search of the BroadSoft Directory . . . . . . . . . . . . . . . . . . . . . . . . . .98

Add BroadSoft Contacts to the Contact Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99

Managing the GENBAND Address Books . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99

Using the Global Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99

Perform a Simple Search of the Global Address Book . . . . . . . . . . . . . . . . . . . . . . . .100

Perform an Advanced Search of the Global Address Book . . . . . . . . . . . . . . . . . . . .100

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Save a Global Address Book Contact to the Contact Directory . . . . . . . . . . . . . . . . .100

Save Global Address Book Search Results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .101

Using the Personal Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .101

View Contacts in the Personal Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .101

Search Your Personal Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .101

Add Contacts to the Personal Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102

Delete Contacts from the Personal Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . .102

Editing Contacts in the Personal Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102

Edit Contacts Locally . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102

Editing Contacts Remotely . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102

Favorites and Contact Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .104

Managing Favorites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .104

Add Favorites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .104

Viewing Favorites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105

View Favorites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105

View Favorites on the Home Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105

View Favorites from the Lines Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105

Reorder Favorites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105

Delete Favorites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105

Using Buddy Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .106

Add Contacts to Your Buddy List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .106

View Your Buddy List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .106

Monitor Contacts on Your Buddy List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .107

Buddies' Presence Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .107

View Your Watcher List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .107

Block Contacts from Viewing Your Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .107

View a List of Blocked Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .108

Unblock a Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .108

Managing BroadSoft UC-One Favorites and Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .108

BroadSoft UC-One Contacts' Presence Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . .108

Viewing BroadSoft UC-One Contacts and Favorites . . . . . . . . . . . . . . . . . . . . . . . . . . . .109

View BroadSoft UC-One Contacts and Favorites . . . . . . . . . . . . . . . . . . . . . . . . . . . .109

View BroadSoft UC-One Favorites in the Contact List . . . . . . . . . . . . . . . . . . . . . . . .110

View BroadSoft UC-One Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110

Filter BroadSoft UC-One Favorites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110

Search for BroadSoft UC-One Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111

Updating Your Presence Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .112

Updating Your Buddy Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .112

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Update Your Buddy Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .112

Automatically Update Your Buddy Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113

Accessing, Sending, and Broadcasting Messages . . . . . . . . . . . . . . . . . . . . . . .114

Accessing Voice and Video Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114

Access Voicemail and Video Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114

Remove the Message Alert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115

Instant Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115

Send Instant Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115

Read Instant Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115

Reply to Instant Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .116

Delete Instant Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .116

Broadcasting Messages with Group Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .116

Send a Group Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .116

Receiving Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .117

Listen to a Page during an Active Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .117

Receiving Pages When You're Not in an Active Call . . . . . . . . . . . . . . . . . . . . . . . . .117

Group Paging Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118

Change the Default Paging Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118

Update Paging Group Subscriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118

Enable Pages to Play during Active Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .119

Broadcasting Messages with Push to Talk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .119

Send a PTT Broadcast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .119

Receiving PTT Broadcasts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120

Listen to a PTT Broadcast during an Active Call . . . . . . . . . . . . . . . . . . . . . . . . . . . .120

Receiving PTT Broadcasts When Not in an Active Call . . . . . . . . . . . . . . . . . . . . . . .121

Reply to PTT Broadcasts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .121

End PTT Broadcasts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .121

Push-To-Talk Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .121

Change the Default Channel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .122

Update Channel Subscriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .122

Enable PTT Broadcasts to Play During Active Calls . . . . . . . . . . . . . . . . . . . . . . . . .122

Phone Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .124

Using the Calendar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .124

Open the Calendar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .124

Navigate Day View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .124

Navigate to Other Views . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .125

Navigate Month View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .125

Display Meeting View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .125

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Return to Day View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .125

Meeting Reminders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .125

Manage Meeting Reminders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .126

Choose a Meeting Reminder Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .126

Choose an Alert Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .126

Disable Meeting Reminders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .126

Joining Calendar Meetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .127

Join Meetings from the Calendar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .127

Join a Meeting from a Meeting Reminder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .127

Join a Meeting with an Alternate Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .127

Navigating the Browsers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .127

View the Idle Browser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128

Open the Web Browser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128

Browser Navigation Soft Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128

Using the Launch Pad on VVX 1500 Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .129

Access the Launch Pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .129

Open Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .129

Navigate the Launch Pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .130

Display the Launch Pad's Main Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .130

Enable My Info Portal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .130

Customizing Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .132

Password Required to Customize Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .132

Choose a Theme for Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .132

Set the Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .133

Change the Time and Date Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .133

Disable the Time and Date Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .133

Backlight Intensity and Timeout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .134

Set the Backlight Intensity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .134

Set the Backlight Timeout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .135

Changing Your Background . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .135

Change the Background Picture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .135

Adding Personal Photos as Your Background . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .135

Add a Background Using the Web Configuration Utility . . . . . . . . . . . . . . . . . . . . . . .136

Use a USB Flash Drive to Add a Background . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .136

Reset Your Background . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .137

Enable Transparent Line Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .137

Screen Savers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .138

Enable Screen Savers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .138

Use Personal Photos as Screen Savers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .139

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Disable the Screen Saver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .140

Use Your Phone as a Digital Picture Frame . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .140

Picture Frame Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .141

Using Power-Saving Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .142

Change Your Office Hours . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .142

Change Timeouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .143

Changing Audio Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .143

Change Incoming Call Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .144

Set a Ringtone for Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .144

Set a Ringtone for Individual Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .144

Change the Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .144

Phone Accessories and Computer Applications . . . . . . . . . . . . . . . . . . . . . . . . .146

Using a Headset with Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .146

Connecting a Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .146

Use Your Headset for All Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .147

Reactivate Headset Memory Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .147

Using Electronic Hookswitch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .148

Setting the Headset Base Unit Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .148

Enable Electronic Hookswitch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .148

Change the Headset Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .149

Controlling Calls with Electronic Hookswitch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .149

Disconnect Your Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .149

Using Bluetooth Headsets with VVX 600 Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .149

Enable Bluetooth and Connect a Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .150

Managing Calls with Your Bluetooth Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .150

Disconnect and Remove Your Bluetooth Headset . . . . . . . . . . . . . . . . . . . . . . . . . . .151

Controlling Your Phone with Polycom Desktop Connector . . . . . . . . . . . . . . . . . . . . . . . . . . .151

Setting Up and Enabling the Polycom Desktop Connector . . . . . . . . . . . . . . . . . . . . . . . .151

Use the Direct Method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .152

Using the Indirect Method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .153

Connect Using the Indirect Method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .153

Disable the Polycom Desktop Connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .154

Using the Polycom Desktop Connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .154

Access Your Phone Screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .154

Using Keyboard Shortcuts to Perform Tasks on Your Phone . . . . . . . . . . . . . . . . . . .155

Enter Text in a Different Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .157

Connecting a Netgear Wi-Fi Adapter to Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .158

Connect the Wi-Fi Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .158

Connecting Polycom VVX Expansion Modules to Your Phone . . . . . . . . . . . . . . . . . . . . . . . .159

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VVX Expansion Module Hardware Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .160

Connect VVX Expansion Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .164

Connect Additional Expansion Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .164

Assigning Contacts and Favorites to VVX Expansion Modules . . . . . . . . . . . . . . . . . . . .164

Assign Favorites to VVX Expansion Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .165

Identify Line Key Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .165

Generate the VVX Expansion Module Directory Card . . . . . . . . . . . . . . . . . . . . . . . . . . .166

Insert the Directory Card on the VVX Expansion Module . . . . . . . . . . . . . . . . . . . . . .166

Navigate VVX Color Expansion Module Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .167

Smart Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .167

Alternate Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .168

Changing the Backlight Intensity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .169

Accessibility Features on Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .170

Features for Hearing-Impaired Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .170

Features for Vision-Impaired and Blind Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .171

Features for Mobility-Impaired Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .172

Maintaining Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .173

Investigate Phone Warnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .173

Remove Warnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .173

Restart the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .173

Update the Phone Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .174

Test Phone Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .174

Clean the Touchscreen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .175

View Software Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .175

Updating the Phone Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .175

Update the Phone Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .175

Update Software Later . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .176

Postpone Software Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .176

Exit the Software Update Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .176

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .177

Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 77

USB Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .177

Troubleshoot the Calendar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .178

Login Credentials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .178

GENBAND Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .178

View the Status of the Personal Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .178

Polycom Desktop Connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .179

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Contents

Troubleshoot Audio and Echo Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .179

Bluetooth Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .180

Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .180

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Before You Begin

This Polycom VVX Business Media Phones User Guide uses a number of conventions that help you to understand information and perform tasks.

See the Polycom VVX Business Media Phones Regulatory Notices guide for all regulatory and safety guidance.

Who Should Read this Guide?

This guide is intended for beginning users, as well as intermediate and advanced users who want to learn more about their phone features.

This user guide contains information for the following Polycom

● VVX 101 business media phones

● VVX 201 business media phones

● VVX 300, 301, 310, and 311 business media phones

● VVX 400, 401, 410, and 411 business media phones

● VVX 500 and 501 business media phones

● VVX 600 and 601 business media phones

● VVX 1500 business media phones

● VVX Camera

● VVX Expansion Modules

VVX® products:

Overview of Polycom VVX Business Media Phones

Before you use your phone, take a few moments to familiarize yourself with its features and user interface. This section details your phone's components, the screen layout of your phone, and how to navigate your phone's interface.

The terms “the phone” and “your phone” refer to any of the business media phones. Unless specifically noted in this guide, especially with regard to phone graphics, all VVX business media phones operate in similar ways.

Note: As you read this guide, keep in mind that certain phone features are configurable by your system administrator or determined by your phone environment. As a result, some features may not be enabled or may operate differently on your phone. Additionally , the examples and graphics in this g uide may not directly reflect what is displayed or is available on your phone screen.

Overview of Phone Hardware and Keys

Use the following figures and tables to understand your VVX phone's hardware features. For more information about attaching phone hardware, including how to connect yo ur phone to the n etwork, see the Quick Start Guide for your phone available on your phone's support page on Polycom Voice Suppor t.

ELATED INFORMATION:

Securing Your Phone with the Security Slot USB Port Use Personal Photos as Screen Savers Use Your Phone as a Digital Picture Frame

VVX 101 and VVX201 Hardware

The following figure displays the hardware features on the VVX 101 and 201 business media phones. The table lists each numbered feature shown in this figure.

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Figure 1: VVX 101 and 201 hardware features

VVX 101 and 201 Hardware Feature Descriptions

Reference Number Feature Feature Description

1 Hookswitch Cradles the handset and end calls. 2 Line keys Enable you to select a phone line, view calls on a line, or

quickly call a favorite contact. 3 Speaker Provides ringer and speakerphone audio output. 4 Dialpad keys Enable you to enter numbers, letters, and special

characters. You can also use the dialpad keys to select

menu items that have index numbers. 5 Microphone Transmits audio to other phones. 6 Volume keys Adjust the volume of the handset, headset, speaker, and

ringer. 7 Mute key Mutes local audio during calls and conferences. 8 Speakerphone key Enables you to place and receive calls using the

speakerphone. 9 Headset key Enables you to place and receive calls through a headset. 10 Security slot (on side) Enables you to attach a universal security cable lock to

your phone so you can secure it to a desktop. 11 Navigation keys / Select key Scrolls through information or options displayed on the

phone's screen. Selects a field of displayed data.

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Overview of Polycom VVX Business Media Phones

VVX 101 and 201 Hardware Feature Descriptions

Reference Number Feature Feature Description

12 Soft keys Enable you to select context sensitive keys that display

13 Home key Displays the Home screen from other screens, and

14 Screen Shows a 2.5-inch (6.35 cm) diagonal screen with a

15 Message Waiting Indicator Flashes red to indicate when you have new messages.

(continued)

along the bottom of the screen.

displays the Lines and Calls screen from the Home

screen.

backlight that enables you to view menus and data.

VVX 101 phones do not have a backlight.

VVX 300 Series Hardware

The following figure displays the hardware features on the VVX 300, 301, 310, and 311 business media phones. The table lists each numbered fe ature shown in this figure.

Figure 2: VVX 300 series hardware features

VVX 300 Series Hardware Feature Descriptions

Reference Number

1 Security slot

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Feature Feature Description

Enables you to attach a universal security cable lock to your phone so you can

(on top)

secure it to a desktop.

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Overview of Polycom VVX Business Media Phones

VVX 300 Series Hardware Feature Descriptions (continued)

2 Reversible

tab

3 Speaker Provides ringer and speakerphone audio output. 4 Soft keys Enable you to select context sensitive keys that display along the bottom of the

5 Transfer key Transfers an active call to a contact. 6 Dialpad keys Enable you to enter numbers, letters, and special characters. You can also use

7 Messages

key 8 Hold key Holds an active call or resumes a held call. 9 Microphone Transmits audio to other phones. 10 Volume keys Adjust the volume of the handset, headset, speaker, and ringer. 1 1 Mute key Mutes local audio during calls and conferences. The key glows red when

12 Speakerphon

e key

Secures the handset in the cradle when your phone stand is positioned at a high angle. To secure the handset, remove the tab, reverse it so the protrusion points up, and re-insert it. Position the handset so the protrusion on the tab fits into the slot on the handset.

screen.

the dialpad keys to select menu items that have index numbers. Enables you to access and manage instant and voice messages.

activated. Enables you to place and receive calls using the speakerphone. The key glows

green when activated.

13 Headset key Enables you to place and receive calls through a headset. The key glows green

when an analog headset is activated, and blue when a USB or Bluetooth headset is activated.

14 Navigation

key/ Select

key 15 Home key Displays the Home screen from other screens, and displays the Lines and Calls

16 Line keys Enable you to select a phone line, view calls on a line, or quickly call a favorite

17 Screen Shows a 3.2-inch (8.3 cm) diagonal screen with a backlight that enables you to

18 Message

Waiting

Indicator

Scrolls through information or options displayed on the phone's screen. Selects a field of displayed data.

screen from the Home screen.

contact.

view menus and data. Flashes red to indicate when you have new messages.

VVX 400 Series Hardware

The following figure displays the hardware features on the VVX 400, 401, 410, and 411 business media phones. The table lists each numbered fe ature shown in this figure.

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Figure 3: VVX 400 series hardware features

VVX 400 Series Hardware Feature Descriptions

Reference Number

1 Security slot

2 Reversible tab Secures the handset in the cradle when your phone stand is positioned at a high

3 Speaker Provides ringer and speakerphone audio output. 4 Soft keys Enable you to select context sensitive keys that display along the bottom of the

5 Transfer key Transfers an active call to a contact. 6 Dialpad keys Enable you to enter numbers, letters, and special characters. You can also use

7 Messages key Enables you to access and manage instant and voice messages. 8 Hold key Holds an active call or resumes a held call. 9 Microphone Transmits audio to other phones. 10 Volume keys Adjust the volume of the handset, headset, speaker, and ringer.

Feature Feature Description

Enables you to attach a universal security cable lock to your phone so you can

(on top)

secure it to a desktop.

angle. To secure the handset, remove the tab, reverse it so the protrusion points up, and re-insert it. Position the handset so the protrusion on the tab fits into the slot on the handset.

screen.

the dialpad keys to select menu items that have index numbers.

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Overview of Polycom VVX Business Media Phones

VVX 400 Series Hardware Feature Descriptions (continued)

1 1 Mute key Mutes local audio during calls and conferences. The key glows red when

activated.

12 Speakerphone

key

13 Headset key Enables you to place and receive calls through a headset. The key glows green

14 Navigation key/

Select key

15 Home key Displays the Home screen from other screens, and displays the Lines and Calls

16 Line keys Enable you to select a phone line, view calls on a line, or qui ckly call a favorite

17 Screen Shows a 3.5-inch (8.89 cm) diagonal screen with a backlight that enables you to

18 Message

Waiting Indicator

Enables you to place and receive calls using the speakerphone. The key glows green when activated.

when an analog headset is activated, and blue when a USB or Bluetooth headset is activated.

Scrolls through information or options displayed on the phone's screen. Selects a field of displayed data.

screens from the Home screen.

contact.

view menus and data. Flashes red to indicate when you have new messages.

VVX 500 Series and VVX 600 Series Hardware

The following figure displays the hardware features on the VVX 500, 501, 600, and 601 business media phones. The table lists each numbered fe ature shown in this figure.

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Overview of Polycom VVX Business Media Phones

Figure 4: VVX 500 series and VVX 600 series hardware features

VVX 500 Series and 600 Series Hardware Feature Descriptions

Reference Number

1 Reversible tab Secures the handset in the cradle when your phone stand is positioned at a

2 Speaker Provides ringer and speakerphone audio output. 3 Dialpad keys Enable you to enter numbers, letters, and special characters. You can also

4 Security slot (on

5 Microphone Transmits audio to other phones. 6 Volume keys Adjust the volume of the handset, headset, speaker, and ringer. 7 Mute key Mutes local audio during calls and conferences. The key glows red when

8 Speakerphone key Enables you to place and receive calls using the speakerphone. The key

9 Headset key Enables you to place and receive calls through a headset. The key glows

Feature Feature Description

high angle. To secure the handset, remove the tab, reverse it so the protrusion points up, and re-insert it. Position the handset so the protrusion on the tab fits into the slot on the handset.

use the dialpad keys to select menu items that have index numbers. Enables you to attach a universal security cable lock to your phone so you

side)

can secure it to a desktop.

activated.

glows green when activated.

green when an analog headset is activated, and blue when a USB or Bluetooth headset is activated.

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Overview of Polycom VVX Business Media Phones

VVX 500 Series and 600 Series Hardware Feature Descriptions (continued)

10 Touchscreen Enables you to select items and navigate menus on the touch-sensitive

screen. Tap the screen to select and highlight screen items. To scroll, touch the screen, and swipe your finger up, down, right, or left.

11 Home key Displays the Home screen from other screens, and displays the Lines and

Calls screens from the Home screen.

12 Message Waiting

Indicator

13 USB port Enables you to attach a USB flash drive, a USB headset, or a VVX Camera.

Flashes red to indicate when you have new messages.

VVX 1500 Hardware

The following figure displays the hardware features on the VVX 1500 business media phone. The table lists each numbered feature shown in this figure.

Figure 5: VVX 1500 hardware features

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Overview of Polycom VVX Business Media Phones

VVX 1500 Hardware Feature Descriptions

Reference Number

1 Camera Provides near-site video. The camera barrel is located directly behind the

2 Touchscreen Enables you to select items and navigate menus on the touch-sensitive

3 Menu key Enables you to access your phone and organization's features as well as

4 Applications key Enables you to access the Web Browser and Launch Pad. 5 Video key Controls the size, position, and transmission of video images. 6 Dialpad keys Enable you to enter numbers, letters, and special characters. You can also

7 Security slot (on

8 Speaker Provides ringer and speakerphone audio output. 9 Transfer key Transfers an active call to a contact. 10 Headset key Enables you to place and receive calls through a headset. The key glows

Feature Feature Description

camera lens. The camera barrel adjusts the camera angle.

screen. Tap the screen to select and highlight screen items. To scroll, touch the screen, and swipe your finger up and down.

other menu options.

use the dialpad keys to select menu items that have index numbers. Enables you to attach a universal security cable lock to your phone so you

side)

can secure it to a desktop.

green when headset memory mode is enabled. 1 1 Hold key Holds an active call or resumes a held call. 12 Speakerphone

key

13 Do Not Disturb

key

14 Headset

connector

15 USB port Enables you to connect a USB flash drive to display pictures on your phone,

16 Mute key Mutes your audio during calls and conferences. The key glows red when

17 Volume keys Adjust the volume of the handset, headset, speaker, and ringer. 18 Conference key Enables connection with another party for a conference. 19 Delete key Deletes data displayed on the screen. 20 Redial key Dials your most recently called contact.

Enables you to place and answer calls using the speakerphone. The key

glows green when the speakerphone is in use.

Cancels ringing and directs incoming calls to your mailbox. The key glows

red when activated.

Enables you to connect a headset to the phone.

and to record and play back calls.

activated.

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Overview of Polycom VVX Business Media Phones

VVX 1500 Hardware Feature Descriptions (continued)

21 Arrow keys Enable you to scroll through lists, highlight items, and scroll through active

and inactive calls. The Left and Right arrow keys enable you to enable and

disable fields, scroll through values for a field, and position the cursor within

text to update the text. The Left arrow key also enables you to return to a

previous menu. 22 Messages key Enables you to access and manage instant, voice, and video messages. 23 Directory key Enables you to access the Contact and Corporate directories, as well as call

lists. 24 Message Waiting

Indicator

25 Privacy Shutter Covers and uncovers the camera.

Flashes red when you have new messages, when the phone is in

power-saving mode, or when the software is loading on your phone.

Securing Your Phone with the Security Slot

The security slot is located on the top, left, or right side of the phone and is indicated by a padlock symbol. See the hardware figure for your phone for the location of the security slot.

By fastening one end of a universal security cable to a stationary object such as a desk or table, and the other end to the security slot available on Polycom VVX phones, you can prevent your phone from being stolen or otherwise removed. Refer to the universal security documentation for more information on securing your phone.

ELATED INFORMATION:

Overview of Phone Hardware and Keys

Overview of the Phone Interface

Your VVX phone has icons, status indicators, and user screens help you navigate the interface and understand important information on the state of your phone.

User Screens

VVX phones have four screens that display on the phones:

● Home Screen—Displays your messages, settings, and information (all VVX phones)

● Calls Screen—Displays all active and held calls on your line (VVX 101, 201, 300 series, 400 series,

500 series, and 600 series phones)

● Lines Screen—Displays your phone lines, your favorites, and conditional soft keys (VVX 101, 201, 300 series, 400 series, 500 series, and 600 series phones)

● Active Call Screen—Displays the active call currently in progress (VVX 1500, 500 series, and 600 series phones)

Home Screen

On VVX phones, the phone line and icons you can select to access phone features, settings, and information display on the Home screen. On VVX 1500 phones, your phone line and favorites display on the Home screen.

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Overview of Polycom VVX Business Media Phones

A Page Indicator also displays at the bottom of the screen to show the page you are currently viewing, as shown next. On VVX 500/501 and 600/601 phones, you can press and hold the Page Indicator to control how many icons display on the Home screen. Page Indicators do not display on VVX 1500 phones.

Figure 6: Home screen and Page Indicator on VVX 300 series phones On VVX 500 series and 600 series phones, you can tap a phone line on the Home screen to display

additional phone lines and favorites on your phone, as shown next. From this screen, you can also tap a phone line to open the Dialer or select a favorite to call.

Figure 7: Additional lines and favorites from the Home screen on VVX 500 series phones

ELATED INFORMATION:

Managing Favorites Placing Audio Calls

Calls Screen

The Calls screen is supported on VVX 101, 201, 300 series, 400 series, 500 series, and 600 series phones.Y ou ca n access the Calls screen when you have one held call or an active and held call in progress on your phone. The Calls screen is automatically displayed when you have an active call and one or more held calls on your phone.

All of your active and held calls display on the Ca lls screen. You can use the arrow keys or swipe the screen from the bottom to the top to view all calls on your phone. The total number of calls is displayed on your line, and if you have multiple lines on your phone, calls display under the associated line.

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Overview of Polycom VVX Business Media Phones

Figure 8: Calls screen on VVX 500 and 600 series phones

Display the Calls Screen

When you have more than one call on your phone, you can display the Calls screen from any other screen on your phone.

» During a call, do one of the following:

 Press the Home key .  On VVX 101 and 201 phones, press the L- > C soft key.  On VVX 500/501 and 600/601 phones, tap the Calls soft key in the status bar.  On VVX 500/501 and 600/601 phones, swipe the screen right to left.

Lines Screen

The Lines screen is supported on VVX 101, 201, 300 series, 400 seri es, 500 series, and 600 series phones andis the default screen when your phone is not in use. When you have multiple calls on your phone, the number of calls you have is displayed next to the line number.

You can view your phone lines, favorites, and soft keys on the Lines screen, as shown next.

Figure 9: Phone line, favorites, and soft keys on the Lines screen on the VVX 300 series On VVX 500 and 600 series phone, you can also view active call and incoming call information in the status

bar on the Lines screen, if enabled by your administrator, as shown next.

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Overview of Polycom VVX Business Media Phones

Display the Lines Screen

You can view the Lines screen at any time on your phone from any other screen.

» Press the Home key .

Active Call Screen

The Active Call screen is supported on VVX 1500, 500/501, and 600/601 phones, and the screen is displayed when you place a call and have an active call in progress. When you have an active call in progress, the name and number of the contact you are talking with a nd the duration of the call is displa yed. In the Active Call screen, you can hold, end, and transfer the call, or set up a conference call.

Figure 10: Active Call screen on VVX 500 series phones

Note: If the Active Call screen does not display when you place a call, your system administrator has set

up your phone to display active call information in the status bar on the Lines screen.

Display the Active Call Screen

The Active Call screen displays only when an active call is in progress on your phone.

» Do one of the following:

 Plac e a call.  On VVX 500/501 and 600/601 phones, press the Home key during an active call.  On VVX 500/501 and 600/601 phones, tap in the status bar.  On VVX 500/501 and 600/601 phones, swipe the screen from right to left.

Switch among Phone Screens

You can see any phone screen on your phone from other screens by pressing the Home key , or by swiping your finger from right to left on the touchscreen. Although you can access any phone screen from other screens, you can access certain screens only if your phone is idle or has one or more calls in progress.

You can access certain screens in the following scenarios:

● If your phone is not in use, you can access the Home and Lines screen.

● If your phone has an active call, you can access all screens.

● If your phone has one active call only, you can access the Home, Lines, and Active Call screens.

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Overview of Polycom VVX Business Media Phones

● If your phone has multiple calls, or one held call, you can access the Home, Lines, and Calls screen.

On VVX 1500 phones, the Home screen is the default screen, and you can only view the Active Call screen when your phone has an active call in progress. There is no Home key on VVX 1500 phones, and you cannot switch among screens.

» Do one of the following:

 From the Home screen, press to display either the Lines, Calls, or Active Call screen.  The Calls and Active Call screen display only when an active or held call is in progress on your

phone.

 Press the Home key to display the Home screen from the Lines, Calls, or Active Call screen.  On VVX 101 and 201 phones, press the C- > L soft key to display the Lines screen from the Calls

screen.

 On VVX 101 and 201 phones, press the L- > C soft key to display the Calls screen from the Lines

screen.

 On VVX 500/501 and 600/601 phones, swipe the screen to the right or left to switch between the

Lines, Calls, or Active Call screen.

Icons and Status Indicators

The following tables display phone icons and status indicators that display on the VVX business media phones.

Icons on VVX 101 and 201 Phones

Icon Description Icon Description

Registered line Phone warning

Unregistered line Login credentials invalid

Placing a call Shared line

Active call using Polycom HD Voice

Held call Call forwarding is enabled

Incoming call New message

Active conference Presence status (Available)

Placed call Presence status (Busy or In a Call)

Shared line with a held call

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Icons on VVX 101 and 201 Phones

Icon Description Icon Description

Received call Presence status (Away)

Missed call Presence status (Do Not Disturb)

Favorite Presence status (Offline)

Do Not Disturb enabled Presence status (Unknown)

Icons on VVX 300 Series Phones

Icon Description Icon Description

Registered line Phone warning

Unregistered line Login credentials invalid

(continued)

Placing a call Shared line

Active call using Polycom HD Voice

Held call Call forwarding is enabled

Incoming call New message

Active conference Presence status (Available)

Placed call Presence status (Busy or In a Call)

Received call Presence status (Away)

Missed call Presence status (Do Not Disturb)

Shared line with a held call

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Overview of Polycom VVX Business Media Phones

Icons on VVX 300 Series Phones (continued)

Favorite Presence status (Offline)

Do Not Disturb enabled Presence status (Unknown)

Icons on VVX 400 Series Phones

Icon Description Icon Description

Registered line Phone warning

Unregistered line Login credentials invalid

Placing a call Shared line

Active call using Polycom HD Voice

Held call Call forwarding is enabled

Incoming call New message

Active conference Presence status (Available)

Placed call Presence status (Busy or In a Call)

Received call Presence status (Away)

Missed call Presence status (Do Not Disturb)

Favorite Presence status (Offline)

Do Not Disturb enabled Presence status (Unknown)

Shared line with a held call

USB flash drive attached (VVX 401/41 1 only)

Recording in progress or paused (VVX 401/41 1 only)

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Recording paused (VVX 401/411 only)

Recording in progress (VVX 401/411 only)

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Overview of Polycom VVX Business Media Phones

Icons and Status Indicators on VVX 500 Series and 600 Series Phones

Icon Description Icon Description

Registered line Status indicators in Lines screen. A flashing red

bar indicates held calls. A green bar indicates an active call.

Unregistered line Do Not Disturb enabled

Placing a call Phone warning

Active call using Polycom HD Voice Login credentials invalid

Held call Shared line

Incoming call Call forwarding is enabled

Active conference Select to access recent calls

USB flash drive attached USB flash drive in use

Recording paused Recording in progress

Placed call Presence status (Available)

Received call Presence status (Busy)

Missed call Presence status (Away)

Bluetooth available (VVX 600/601 only)

Bluetooth disconnected (VVX 600/601 only)

New message Presence status (Unknown)

Presence status (Do Not Disturb)

Presence status (Offline)

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Overview of Polycom VVX Business Media Phones

Icons and Status Indicators on VVX 1500

Icon Description Icon Description

Line (registered, private) Audio-only Call

Line (registered, shared) Audio Call with Polycom HD Voice

Line (unregistered) Video Call

Buddy Status (Online) Busy Lamp Field (BLF) indicator

(line is idle) Buddy Status (Busy, Do Not

Disturb) Buddy Status (Be Right Back,

Away, Out to Lunch) Buddy Status (Offline)

Busy Lamp Field (BLF) indicator (line is busy)

New message Call (shared line)

Missed calls indicator Conference call

Audio muted Do Not Disturb enabled

Speed Dial Key Forward (Always)

USB device attached and idle Headset attached

Video Call with Polycom HD Voice

Call on hold (private line)

Call on hold (shared line)

Call without Polycom HD Voice (private line)

USB device attached and playing back

USB device attached and recording

USB device attached and recording paused

Presence status (Available) Presence status (Do Not Disturb)

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Login credentials invalid

Video stopped and muted

Video stopped

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Overview of Polycom VVX Business Media Phones

Icons and Status Indicators on VVX 1500 (continued)

Presence status (Busy) Presence status (Offline)

Presence status (Away) Presence status (No information)

RELATED INFORMATION:

Status Indicators and Messages for the VVX Camera Monitor Contacts on Your Buddy List Features for Hearing-Impaired Users Use Your Headset for All Calls

Entering Information in Data Fields

Y ou can enter information and edit fields using the dial pad keys on the phone console or using the onscreen keyboard on VVX 1500, 500/501, and 600/601 phones.

Before you enter information into fields, you can choose how to enter the information using the following soft keys:

● Mode Enables you to enter just numbers or text in title case, lowercase, or uppercase characters.

● Encoding Enables you to enter alphanumeric and special characters as well as characters in

special languages.

The following table lists the Mode and Encoding options for the dial pad and the onscreen keyboard.

Mode and Encoding Options

Mode Options Encoding Options

Abc (to capitalize the first letter only, and use lowercase for the remaining letters)

ABC (to enter uppercase only) ABC abc (to enter lowercase only) abc 123 (to enter numbers only) 123

Abc

ASCII (for regular text) Latin (to enter accented characters) Katakana (for Japanese characters) Unicode (to store characters as double bytes) Cyrillic (for Russian characters)

When the onscreen keyboard is displayed, the Encoding and Mode soft keys are not available.

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RELATED INFORMATION:

Entering Information Using the Dial Pad Enter Information Using the Onscreen Keyboard

Entering Information Using the Dial Pad

Y ou can use the dial pa d keys on your phone console to edit or update field information. The following table describes how to enter different typ es of data on your phone using the dial pad.

Using the Dial pad Keys to Enter Information

Data Type Action

Enter numbers, or characters in uppercase, lowercase, or title case mode

Enter only numbers Select Encoding or Mode, and select 123. Enter text in another language Select Encoding, and select one of the language options. Enter a character Press a dial pad key repeatedly to view the character options and

Enter a number Select Encoding or Mode, and select 123, or press a dial pad key

Enter a special character Select Encoding, and select Abc, ABC, or abc. Press the 1, 0,

Select Encoding or Mode, and select ABC,abc, or Abc.

stop when the character you want to enter is displayed in the field. Wait one second, and enter the next character.

repeatedly to enter the number that displays on that key.

asterisk, *, or pound # key one or more times to enter one of the following special characters:

● 1 key: ! | ‘ ^ \ @ : 1

● * key: * - & % + ; ( )

● 0 key: / , _ $ ~ = ? 0

● # key: # > < { } [ ] “ ‘

You cannot access special characters when you are in numerical (123) mode.

Enter a space Select Encoding, and select one of the alphabetic Abc, ABC, or

abc. Press the 0 key. You cannot enter a space when you are in numerical (123) mode.

Delete one or more characters Use the arrow keys to position the cursor to the right of the

character, or drag your finger across the characters until the cursor is positioned to the right of the character(s) you want to delete. Press the Delete key, press the << soft key, or tap .

ELATED INFORMATION:

Entering Information in Data Fields Enter Information Using the Onscreen Keyboard

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Enter Information Using the Onscreen Keyboard

The onscreen keyboard is available on VVX1500, 500, and 600 phones, and the ke yboar d en abl es you to enter field information using your touchscreen. The onscreen keyboard is displayed on screen when data fields are available. When a data entry field requires only numbers, the onscreen keyboard displays only numbers.

1 Tap . 2 Tap and select Abc, ABC, abc, 123, or one of the special character options. 3 Press your finger on each character you want to enter. 4 When you finish, tap .

The following table describes how to enter information using the onscreen keyboard.

Using the Onscreen Keyboard to Enter Information

Task Action

Select an Encoding option (title case, uppercase, lowercase, numbers-only, ASCII, Latin, Katakana, Unicode, Cyrillic)

Enter text Tap Abc and select the characters you want. Enter uppercase characters Tap ABC and select the characters you want. Enter lowercase characters Tap abc and select the characters you want. Enter numbers Tap 123 and select the numbers you want. Enter special characters Tap ASCII and select the characters you want. Exit the onscreen keyboard, enter the

information, and update the next field Delete one or more characters Drag your finger across the characters to highlight them in yellow

Replace characters Highlight the characters you want to replace then enter the new

ELATED INFORMATION:

Tap and select the Encoding options you want.

Tap .

and .

characters.

Entering Information in Data Fields Entering Information Using the Dial Pad

Inputing Chinese Characters with PinYin

PinYin is a commonly used text input method for Chinese characters. The PinY in text input feature on VVX business media phones uses Nuance XT9

Smart Input to enable you to enter Chinese character s into text

fields using the phone's dial pad keys or onscreen keyboard.

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Note: For more information on the PinYin text input method, see the Nuance’s XT9 Smart Input web site.

Using the PinYin Input Widget

Y ou can enter Chinese characters in the contact director y , corporate directory, and browser using the PinYin input widget and the dial pad keys or onscreen keyboard. When you select a data field to edit, the PinYin input widget is automatically displayed when Simplified or Traditional Chinese is set as the displayed language on your phone.

Figure 11: PinYin input widget in the Contact Directory

Enter Chinese Characters with the Dial Pad Keys

You can use the dial pad keys and the PinYin input widget to enter Chinese characters on your phone. The PinYin input widget disappears if you press the Pound key or no keys are pressed for 5 seconds.

1 Enter the PinYin text that corresponds with the letters on the phone's dial pad.

For example, press 7464.

The possible PinYin matches display in the text field with the first match highlighted.

2 Press the Star key to toggle between selections.

The recommendation area shows the possible character match es. A navigation indicator is displayed if more matches are available.

3 Use the left and right arrow keys or swipe the recommendation area on the touch screen to change

the selected character.

4 Press the Select key to select the character from the recommendation area. 5 After the character is selected, it is displayed in the input field at the cursor location. 6 Repeat preceding steps until entry is complete.

Enter Chinese Characters with the Onscreen Keyboard

Y ou can use the onscreen keyboa rd and the PinY in input widget to enter Chinese characters o n your phone.

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1 Tap . 2 Tap to verify that PinYin is the default input mode.

A list of language options display.

3 Ensure that XT9 PinYin is selected. 4 Enter the PinYin text using the onscreen keyboard. 5 Tap on the onscreen keyboard to select the character from the recommendation area. 6 Repeat preceding steps until entry is complete.

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VVX business media phones enable you to log in to your phone with login credentials, sign into the phone with your BroadSoft UC-One credentials, or lock your phone.

If your system administrator has set up user credentials for your phone, you can view your personal settings from any phone that is part of your organization. You can log in to a phone by entering your user ID and password, and access your contact directory, speed dials, and settings. Contact your system administrator for your user credentials.

Note: Some of the features described in this section require access to the Basic settings menu on the phone. If your phone requires a password to access the Basic settings menu, contact your system administrator for assistance customizing your phone.

ELATED INFORMATION:

Log In to Your Phone

Depending on how your system administrator set up the user login feature, you may need to log into a phone before you can use it. By default, Polycom phones do not require you to log in before you can use them. However, if you do not log in, you see the phone's default profile.

When you log in, you have full access to your personal phone settings and your directory. Any phone settings you change while logged into another phone are saved and displa yed the next time you log into your phone.

1 Do one of the following:

 If you see the User Login screen, proceed to step 2.  If you do not see the User Login screen, select Settings > Features > User Login > Log in. For

VVX 1500 phones, select Menu > Features > User Login > Log in.

2 From the User Login screen, enter your user ID and password, and select Log in.

When your login credentials are accepted, the phone updates to display your pe rsonal phone profile. When your credentials are not accepted, the message “User login failed” is displayed, and the User Login screen is displayed again. Check with your system administrator to confirm that your login credentials are correct.

ELATED INFORMATION:

Place a Call from a Locked or Logged Out Phone

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Log Out of Your Phone

After you use a phone, make sure you log out to prevent access to your personal settings. When you log out of a phone, your personal profile is no longer accessible, and the phone displays either the User Log in screen for the next user or the default phone profile.

When a phone is logged out, you can use the phon e to place eme rgency calls and calls to oth er authorized phone numbers. Authorized numbers are set up by your system administrator.

1 Select the Log out soft key, or select Settings > Features > User Login > Log out.

For VVX 1500 phones, select Menu > Features > User Login > Log out.

The Log out screen is displayed with a confirmation message.

2 Select Yes.

Change Your Login Password

You can change your login password from any phone on your network.

1 Log in to a phone on your network. 2 Navigate to Settings > Features > User Login > Change User Login Password.

For VVX 1500 phones, select Menu > Features > User Login > Log in Password.

3 From the Change User Login Password screen, enter your old and new password information and

select Enter.

Your password is changed. The next time you log in to a phone, you need to enter your new password.

Log In to a Visitor Desk Phone

When you are registered with the Alcatel-Lucent Converged Telephony Server (CTS), you can log into a visitor desk phone, which is a shared public phone, to make calls to contacts or access and change your personal settings. When you log into a visitor desk phone, you have full access to your personal phone settings and your directory. After you log out, you can no longer view this information.

Your system administrator provides you with login credentials that you can use to log into a visitor desk phone. By default, Polycom phones do not require you to log in before you can use them. However, if you do not log in, you see only the phone's default profile.

This feature is not available for VVX 1500 phones. Check with your system administrator to find out if this feature is available on your phone.

1 Do one of the following:

 If you see the Visitor Login screen, proceed to step 2.

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 If you do not see the Visitor Login screen, press the Visitor Login soft key or navigate to

Settings > Features > Visitor Desk Phone > Visitor Login.

2 From the Visitor Login screen, enter your user ID and password, and select Log in.

When your login credentials are accepted, the phone updates to display your pe rsonal phone profile. When your credentials are not accepted, th e messa ge “User log in failed” is displa yed, and the Lo gin screen is displayed again. Check with your system administrator to confirm that your login credentials are correct.

Log Out of a Visitor Desk Phone

After you use a phone, make sure you log out to prevent access to your personal settings.

» Select the Log out soft key , or navigate to Settings > Features > V isitor Desk Phone > V isitor Log

out.

Your personal profile is no longer accessible, and the phone displays the default phone profile.

Log In to a Host Phone

When you are registered with the BroadSoft BroadWorks server, and your administrator has enabled the Flexible Seating feature, you can log into your guest profile on a host phone, which is a shared, public phone, to place calls to emergency numbers as defined by your system admini strator.

Your system administrator provides you with login credentials that you can use to log into a host phone. When you log into a host phone, you have limited access to your personal pho ne settings and your directory .

You can access the BroadSoft Directory and BroadSoft UC-One Favorites, but you cannot access your Contact Directory or general favorites from a host phone.

1 Do one of the following:

 If you see the Guest In screen, proceed to step 2.  If you do not see the Guest In screen, press the Guest In soft key.

2 From the Guest In screen, enter your username and password, and select OK.

When your login credentials are accepted, the phone updates to display your pe rsonal phone profile. If your credentials are not accepted, the message “Invalid login credentials” is displayed, and the phone displays the Lines screen. Check with your system administrator to confirm that your login credentials are correct.

ELATED INFORMATION:

Log Out of a Host Phone

After you use a phone, make sure you log out to prevent unauthorized users from using your guest profile to place calls or from having access to your personal settings. If you do not si gn out of a host phone after a designated time set by your system administrator, you are automatically logged out of the host phone.

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After you log out of the host phone, you can no longer view your guest profile information on the host phone, and you cannot view any changes or call history made on the host phone on your primary pho ne. If you are logged into your ACD account when you log out of the host phone, you are automatically logged out of your ACD account.

If your administrator has set a guest PIN for your account, you must enter your PIN to log out of a host phone.

1 Select the Guest Out soft key. 2 If prompted, enter your guest PIN.

Your personal profile is no longer accessible, and the phone displays the default host profile.

Log In to a Guest ACD Phone

If your system administrator has enabled Flexible Seating with the Automatic Call Distribution (ACD) feature, you can log in to your ACD account after you log in as a guest on a host phone. If Hoteling is enabled, you do not need to log in as a guest before you can log in to your ACD account.

When you are logged into a guest ACD phone, you can answer incoming calls from call center customers, update your presence status, view incom in g ca ll ce nt er info rm at ion , an d tr an sfe r a ca ll.

Note: When logging into a host phone as a guest user, the Use Host soft key is not available.

» Do one of the following:

 If you see the Agent Sign In screen, proceed to step 2.  If you do not see the Agent Sign In screen, press the ASignIn soft key or navigate to Settings

> Features > Agent Sign In > Sign In.

Log Out of a Guest ACD Phone

After you use a phone, make sure you log out to prevent access to your personal settings.

» Select the ASignOut soft key, or navigate to Settings > Features > Agent Sign In > Sign Out.

The phone displays the default guest profile.

Sign In Using Your BroadSoft UC-One Credentials

Y ou can enter your BroadSoft UC-One credentials o n your phone and register your line with the BroadW orks server. Your system admin istrator provides you with your BroadSoft UC-One credentials.

This feature is not available for VVX 1500 phones. Check with your system administrator to find out if this feature is available on your phone.

1 Navigate to Settings > Basic > UC-One Credentials.

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2 Enter the Server Address. 3 For User, enter the username for your account. 4 For Password, enter your password for your account.

ELATED INFORMATION:

Locking Your Phone

Consider locking your phone if you want to:

● Prevent unauthorized outgoing calls.

● Allow only authorized people to answer calls.

● Prevent people from viewing or modifying phone information, such as your directory, call lists, or

favorites.

When your phone is locked, you can:

● Make outgoing calls to emergency and authorized numbers only.

● Enter a password to answer incoming calls.

● View the browser, if enabled.

When your phone is locked, a message displays on the status bar informing you that the phone is locked and that only authorized calls are allowed. Any messages that displayed before the phone was locked do not display.

Lock Your Phone

Y ou can choose how you want your phone to handle inco ming calls when it is locked. When you set up your phone to receive incoming calls when locked (the default setting), incoming calls ring on your phone, and you can answer calls by entering your user password.

When you set up your phone to ignore incoming calls, Do Not Disturb applies to all lines on your phone, and your phone does not ring.

Note: When the Flexible Seating feature is enabled, and you are logge d in as a guest on a host phone, the Phone Lock feature is only available if your system ad m inistrator has set a 4 - 10 digit guest PIN for your user account. If you do not see the Lock soft key or menu option, check with your system administrator to see if this feature is available on your phone.

1 Select Lock or navigate to Settings > Basic > Lock Phone.

For VVX 1500 phones, select Menu > Settings > Basic > Lock Phone.

2 From the Lock Phone screen, select Allow ringing when locked (the default setting) if you want

your phone to ring when you have an incoming call. When you choose this option, you can answer a call by entering your user password or guest PIN.

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3 Select Lock.

Your phone is locked.

Tip: You can quickly lock your phone by selecting the Lock soft key. When you do this, you cannot choose how to handle incoming calls. Y our phone uses the default setting or the last setting selected.

ELATED INFORMATION:

Answer a Call on a Locked Phone

Unlock Your Phone

Your system administrator provides you with a user password that you can use to unlock the phone.

Note: If the Lock feature in enabled when the phone reboots while connected to a computer, the Unlock screen displays briefly during the reboot process. You do not need to unlock the phone during the reboot process. Allow the phone to co mplete the reboot process before unlocking he phone.

1 Select Unlock. 2 Enter your user password, or guest PIN if signed in as a guest on a host phone, and select Enter.

The phone unlocks.

ELATED INFORMATION:

Place a Call from a Locked or Logged Out Phone

Change Your User Password

Y ou can change your user password at any time from the Adva nced settings menu. The Advanced settings menu requires a password. Ask your system administrator for the password to access th e Advanced settings menu.

Note: You cannot change the user password or guest PIN on a host or visitor desk phone. If you need to change your user password, change the password on your personal phone. Ask your system administrator for help changing your guest PIN.

1 Navigate to Settings > Advanced.

For VVX 1500 phones, navigate to Menu > Settings > Advanced.

2 Enter your user password, and select Enter. 3 From the Advanced screen, select Change User Password. 4 From the Change User Password screen, enter your old and new password information, and

select Enter.

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Audio Calls

VVX business media phones enable you to place and answer SIP and H.323 calls, ignore incoming calls from all or individual contacts, place and manage conference calls, manage calls on shared lines, and perform server-dependent tasks.

Placing and Answering Audio Calls

VVX 101 and 201 phones can manage a maximum of 8 active, incoming, and held audio calls at a time. VVX 300 series, 400 series, 500 series, 600 series, and 1500 phones can manage a maximum of 24 active, incoming, and held audio calls at a time. However, you can have only one active call in progress with numerous other incoming calls or calls on hold on all phones. Additionally, your system administrator can set up your phone to have up to six line s with unique extension numbers, or the same e xtension number as other lines on your network.

Placing Audio Calls

Y ou can p lace calls in numerous ways, including placing international calls, placing calls from Recent Calls or directories, placing calls to contacts or favorites, calling authorized numbers on a locked phone, or calling a contact from a VVX Expansion Module. If enabled, you can also place an intercom call to a specified contact or hide your number before placing a ca ll.

ELATED INFORMATION:

Home Screen

Call Charges for Outgoing Calls

If your service provider charges for outgoing calls, a notification disp lays on your phone informing you of the potential charges of an outgoing call. If enabled by your service provide, a tone plays on your p hone when call information displays. Check with your system administrator to find out if this feature is enabled for your phone.

The following call charge information displays on your phone for outgoing calls:

● Call initiation costs—the initial cost for placing a call.

● Cumulative call costs—the accruing cost of the ongoing call.

● Completed call costs—the total cost of the call after the call ends.

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RELATED INFORMATION:

Place a Video Call

Place a Call from the Dialer

The Dialer enables you to enter a number to place a call and displays a list of previously placed calls. As you enter numbers, the Dialer displays a list of similar numbers in your directory. Select a match to automatically enter the number.

1 Do one of the following:

 Start typing a phone number.  Select New Call.  Press a line key.  Pick up the handset, press , or press .

2 Enter a number or select a recent contact. 3 Select Dial or tap .

Note: Your administrator can set up your phone to automatically place the call after you enter a

certain number of digits. If a call is placed before you enter all the digits, add the number to your Contact Directory and dial the number from the Contact Information screen.

Place an International Call

You can place calls to international phone numbers from the Dialer.

1 In the Dialer, quickly press the star key * twice.

A plus sign + is displayed.

2 Enter the rest of the number and press Dial or tap .

Place a Call from Recent Calls

In addition to the Dialer, you can place calls from the Recent Calls list, which has calls that were recently placed, answered, or missed on your phone.

1 Do one of the following:

 On VVX 101, 201, 300 series, and 400 series phones, navigate to Directories > Recent Calls.  On VVX 500/501 and 600/601 phones, tap Directories > Recent.  On VVX 1500 phones, press the Directory key, and select Call Lists.

2 From the Calls List screen, select a contact and select Dial.

On VVX 500/501 and 600/601 phones, the call is automatically placed after you select a conta ct.

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Calling Favorites

You can call your favorites from the Favorites list or by selecting a favorite on your Home or Lines screen. On VVX 1500 phones, you can call a favorite on the Home screen.

Call Favorites from the Favorites List

When you add a contact as a favorite, the contact is added to your Favorites list, and you can call contacts directly from the Favorites list.

1 Select New Call. 2 From the Dialer, select Favorites. 3 Select a favorite, and select Dial.

On VVX 500/501 and 600/601 phones, the call is automatically placed after you select a favorite.

Call Favorites from the Home or Lines Screen

Contacts you add as favorites display on the Home screen or on line keys on the Lines screen, a nd you can quickly call favorites from the Home or Lines screen.

» Do one of the following:

 On VVX 101,201, 300 series and 400 series phones, press a line key associated with a favorite

on the Lines screen.

 On VVX 500/501 and 600/601 phones, press , tap your phone line, and tap a favorite.  On VVX 1500 phones, tap a favorite.

A call is placed to the favorite automatically.

Calling Contacts from the Directory

You can search for and call contacts in your Contact Directory, the Corporate Directory, and the BroadSoft Directory.

Call a Contact from a Directory

You can place a call to a contact directly from your directory or you can select contacts in your directory to call from the New Call screen.

1 Do one of the following:

 Select Directories.  Navigate to New Call > Directory.  On the VVX 1500, press the Directory key.

2 Choose a directory. 3 From your directory, select a contact.

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4 From the Contact Information screen, select the contact's phone number.

The call is automatically placed on VVX 500/501 and 600/601 phones.

5 On VVX 101, 201, 300 series, 400 series, and 1500 phones, select Dial.

Call a Contact from the Directory Search Screen

You can search for and call contacts from the Search screen in your directory.

1 Select Directories.

On VVX 1500 phones, press the Directory key.

2 Select Search, enter your contact's first or last name, and select Search. 3 Select your contact. 4 In the Contact Information screen, select the contact's number, and select Dial.

Place a Call from a Locked or Logged Out Phone

When your phone is locked or you are not logged into the phone, you can place calls only to emergency numbers, such as 911, and up to five authorized numbers that your administrator can set up. You cannot call any other numbers from a locked or logged out phone.

1 Select New Call. 2 From the Place an Authorized Call screen, select a number, and select Dial, or tap .

ELATED INFORMATION:

Placing Intercom Calls

The intercom on your phone enables you to pla c e a ca ll to a co ntact that is answer ed automatically on the contact's phone as long as the contact is not in an active call. If the contact is in an active call, the contact can choose to answer the intercom call, or the intercom call is answered automatically after the active call ends.

Check with your system administrator to find out if this feature is available on your phone.

Place an Intercom Call

You can place an intercom call to a contact to quickly relay a message.

1 From the Home screen, select the Intercom icon or select the Intercom soft key.

The New Call screen is displayed.

2 Enter a number or select a contact.

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3 Select Dial, or on VVX 500/501 and 600/601 phones, tap .

The phone plays a tone and the call is answered automatically on the contact's phone.

4 Speak your message and wait for a response. 5 If you do not need to wait for a response, select End Call.

Tip: Your system administra tor can set up your phone to automatically call a specific contact when

you press the Intercom soft key . If your phone is se t up this way, press the Intercom soft key and wait for your contact to answer before speaking your message.

Place an Intercom Call During a Call

You can place an intercom call to another contact during an active call.

1 Select Hold, and select the Intercom soft key.

The active call is placed on hold and the New Call screen is displayed.

2 Enter a number or select a contact. 3 Select Dial or tap . 4 After the call is answered, speak your message and select End Call. 5 Select Resume.

Place a Call from a VVX Expansion Module

Y ou can place a call using the line keys on your VVX Expansion Modules. Line keys on expansion modules activate available lines and place calls to contacts ass i gn ed to th os e line s .

» Do one of the following:

 Press a line key corresponding to an available line and dial the number.  Press the line key of the assigned favorite you want to call.

The call is placed and is displayed on your phone's screen.

ELATED INFORMATION:

Connecting Polycom VVX Expansion Modules to Your Phone

Place a Call with a Hidden Number

When your phone is registered with the BroadSoft BroadW orks serve r, you can choose to hide your phone number when you place a call. Check with your system administrator to find out if this feature is available on your phone.

1 Select UC-One on the Home screen or navigate to Settings > Features > UC-One Call Settings.

On VVX 1500 phones, navigate to Menu > Settings > Features > UC-One Call Settings.

2 If you have more than one line registered, select a line.

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3 Select Line ID Delivery Blocking and select Enabled.

Your number does not display when you place calls to contacts.

Redial a Number

Y our phone automatically keeps a record of all the calls place d on your phone. Y ou can recall the last contact you call using the Redial icon or soft key.

» Do one of the following:

 Select Redial on the Home screen.  Press the Redial soft key.

Redial a Contact when the Contact is Available

When you place a call to a contact, and the contact’s line is unavailable due to an unregistered line or a service outage, a notification displays on your phone when the contact’s line is available again. You can choose to redial the contact or dismiss the notification.

Check with your system administrator to find out if this feature is available on your phone.

» When the contact availability notification displays, select Dial.

Choosing a Protocol for Audio Calls

Your system administrator can set up your phone to handle calls that use the SIP protocol, the H.323 protocol, or both. Your system administrator can also set up your phone so that a line can handle one or both protocols, and enable you to choose the protocol you want to use before placing a call. Contact your system administrator to find out if calling with the H.323 protocol is enabled on your phone.

When your phone supports the H.323 protocol, the following limitations apply:

● You cannot forward or transfer H.323 calls.

● You cannot set up forwarding for lines that use the H.323 protocol only.

● You cannot set up shared lines on lines that use the H.323 protocol.

● Y ou cannot p lace a call by just an H.323 name. You must use URL dia ling using the following format:

<H.323 name>@<server name>.

For dual-protocol phones, the protocol is displayed next to all call IDs, including th e call IDs for conference call participants and calls on hold.

Place an Audio Call using H.323

By default, your phone uses the SIP protocol, URL, to place audio calls. You can choose to use H.323 Protocol to place calls on VVX 1500, 500/501, and 600/601 phones.

1 Select New Call.

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2 In the Dialer, tap Use H.323 to place an H.323 call.

H.323 is displayed in the number field. Your phone uses the H.323 protocol for all subsequent calls until you select a different protocol.

3 Enter your contact's H.323 URL name.

For example, VVX500@100.100.100.100.

ELATED INFORMATION:

Place Audio-Only Calls

Set a Protocol for Placing Calls Automatically

Your system administrator can set up your phone so that you can enable it to automatically select the protocol to use for all calls.

When you place calls from call lists or directories, your phone automatically chooses the protocol to use based on the information in the call list or directory . When you add a contact to your Contact Dire ctory, you can specify the protocol the contact uses to handle calls. This enables your phone to automatically use the correct protocol when you dial the contact.

1 Tap New Call. 2 In the Dialer, tap Use Auto to enable your phone to automatically select the protocol to use.

Your phone uses the selected protocol for all subsequent calls until you select a different protocol.

ELATED INFORMATION:

Managing the Contact Directory

Answering Audio Calls

When you receive an incoming call on your phone, you can choose to answer the call in vari ous ways, including answering calls in the Incoming Calls screen, in the Calls screen, during a call, automatically, and using a headset or the speakerphone.

Answer an Incoming Call

When you receive an incoming call, your phone ring s a nd an Incomi ng Cal l screen is d isp layed , a s shown next. In the Incoming Call screen, you can choose to answer or reject the incoming call.

Figure 1: Incoming Call window

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Note: Your system administrator can enable the screen to flash bright orange when you have an incoming call. The screen continues to flash until the incoming ca ll is displayed in the Home or Calls screen. For more information about this feature, contact your system administrator.

» Do one of the following:

 Pick up the handset.  Press or select Answer.  Press .

After you answer the incoming call, the call becomes active.

ELATED INFORMATION:

Answer a Call on a Locked Phone

Answer a Call from the Calls Screen

When you don't answer an incoming call within 10 seconds, the Incom ing Ca ll scree n di sappear s, and the Calls screen is displayed.

» Select the incoming call, and select Answer.

If your phone is locked, you must enter a user password or PIN before answering the call.

Answer a Call When in a Call

When you are in an active call and an incoming call arrives on the same or a different line, a call waiting tone beeps, and the Incoming Call screen is displayed.

If you don't answer the call within 10 seconds, the Incoming Call screen disappears, and the Calls screen is displayed.

» Select Answer.

The active call is placed on hold, and the incoming call becomes active.

Answer Calls Automatically

You can set up your phone to automatically answer calls using the Auto Answer featur e. When this feature is enabled, your phone automatically answers all incoming calls using the speakerphone. Your system administrator sets how many times your phone rings before the call is automatically answered.

When Auto Answer is enabled and you receive an incoming call while in a call, the incoming call is not answered until you end or hold the current call.

1 Navigate to Settings > Basic > Preferences > Auto Answer.

For VVX 1500 phones, navigate to Menu > Settings > Basic > Preferences > Auto Answer.

2 From the Auto Answer screen, select Auto Answer SIP Calls, and select Yes. 3 If your phone supports H.323 protocol, select Auto Answer H.323 Calls, and select Yes.

This option is displayed only if your phone supports the H.323 protocol.

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4 Select Microphone Mute, and choose Yes (the default setting) to mute the microphone for

auto-answered calls.

5 For VVX 1500, 500/501, and 600/601 phones, select Video Mute, and select Yes to mute the video

when video calls are auto-answered. The default setting is No.

6 Select Save.

These settings are applied to all incoming calls on your phone.

ELATED INFORMATION:

Features for Mobility-Impaired Users Controlling Your Phone with Polycom Desktop Connector Use Your Headset for All Calls

Answer a Call on a Locked Phone

When you set up your phone so that you can answer incoming calls when your phone is locked, you can answer calls by entering your user password.

1 From the Incoming Call screen, select Answer. 2 Enter your user password or guest PIN and select Enter.

The call connects.

ELATED INFORMATION:

Lock Your Phone Answer an Incoming Call

Answer Intercom Calls

When you receive an intercom call on your phone, the call is answered automatically using the speakerphone. You can switch to the handset or headset after the call is answered.

If your phone is set up to answer intercom calls with your mi crop ho ne mu te d, you ne e d to unm ut e yo ur microphone before responding to the call.

» After the call is answered, press the Mute key and reply.

ELATED INFORMATION:

Switch among the Handset, Headset, and Speakerphone

Answer a Call from a VVX Expansion Module

You can answer calls using the line keys on your VVX phone or from your VVX Expansion Module.

» Press the expansion module line key with a flashing green LED indicator.

ELATED INFORMATION:

Connecting Polycom VVX Expansion Modules to Your Phone

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Switch among the Handset, Headset, and Speakerphone

You can place and answer calls on your phone using the handset, speakerphone, or headset. You can alternate among the three modes during calls, if available.

When using the speakerphone, the Speakerphone key glows green. When using the headset, the Headset key glows green if an analog headset is connected or blue if a USB headset is connected. For VVX 101 and 201 phones, the headset and speakerphone keys do not glow and the Headset icon displays in the status bar.

» During a call, pick up the handset, press the Headset key or press the Speakerphone key .

For example, if you're using the handset, press the Headset key to switch to the headset, or press the Speakerphone key to switch to the speakerphone.

ELATED INFORMATION:

Answer Intercom Calls Use Your Headset for All Calls

Mute and Unmute Audio

You can mute the microphone so other parties cannot hear you. Microphone Mute applies to the handset, headset, and speakerphone. Y ou can still hear all other parties when you mute your microphone. When your audio is muted, the Mute icon is displayed, and the Mu te key glows red, excluding VVX 101 and 201 phones.

1 During a call, including a co nf er en ce call, pres s .

The other parties cannot hear you.

2 Press again to unmute the microphone.

Holding and Resuming Calls

When you are in a call, you can place a call on hold and resume the call.

ELATED INFORMATION:

Holding or Passing Calls

Hold a Call

You can place any active call on hold.

» During an active call, select Hold.

If you're in the Calls screen, highlight the call first.

A hold icon is displayed on the line of the held call, and a red LED light flashes on the line key for all phones except VVX 101 and 201 phones.

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Resume a Call

You can view and resume all held calls in the Active Call, Lines, and Calls screens.

» Do one of the following:

 Select Resume.  From the Calls screen, select the call to highlight it, and select Resume.

Resume a Call on a VVX Expansion Module

You can resume calls placed on hold by other contacts from your VVX Expansion Module. A flashing red LED light on a line key on the expansion module indicates a call is on hold on the contact's line.

» Press the line key corresponding to the line with the he ld call.

End an Active Audio Call

You can end an active call on your phone at any time.

» Do one of the following:

 Pla ce th e ha nd se t on the crad le .  Press End Call.  In the Calls screen, highlight the call and press End Call.

End a Held Call

You cannot end calls that are on hold. You must resume held calls before ending them.

» From the Calls screen, select the held call and press Resume > End Call.

Transferring Calls

You can transfer active or held calls to another person using the following transfer types:

● Blind transfer Transfer calls directly to another line without speaking with the other party first.

● Consultative transfer Speak with the other party before completing the transfer.

ELATED INFORMATION:

Hold a Call Privately on a Shared Line

Choose a Default Transfer Type

Y o u can choose a default transfer type to u se for all calls or choose a transfer type durin g a call. When you choose a default transfer type, you can press the Transfer soft key, and your phone uses the set transfer type for all calls. Consultative is set as the transfer type by default.

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1 Navigate to Settings > Basic > Preferences > Default Transfer Type.

For VVX 1500 phones, navigate to Menu > Settings > Basic > Preferences > Default Transfer

Type.

2 On the Default Transfer Type screen, choose a transfer type.

The selected transfer type is used for all calls.

Transfer a Call

You can transfer a call to another contact and choose the transfer type you want to use for the call.

1 During a call, do one of the following

 Press Transfer to use the default transf er type .  Press and hold Transfer and select a transfer type.

2 Dial a number or choose a contact from the call list or directory.

If the transfer type is set to Blind, the call is transferred immediately.

3 If the transfer type is set to Consultative, press Transfer after speaking with your contact.

Cancel a Transfer

If a contact does not answer the transfer or you want to remain speaking with the contact on your line, you can cancel the transfer before it is complete.

» Select Cancel.

The call is not transferred and becomes active.

Parking and Retrieving Calls on the BroadSoft BroadWorks Server

When your phone is registered with a BroadSoft BroadWorks server, you can use Call Park to park a call directly to a contact's line. Call Park is different from call hold in that the call is parked on another contact's line, which enables you to continue using your phone to place other calls. Call Park is also available for shared lines. Check with your system administrator to find out if this feature is available on your phone.

Park a BroadSoft Call

Y o u can park a call directly on a contact's line. Whe n you park a call on a contact's line, th e call is removed from your phone, and the contact is notified that a call is parked on his or her line.

When a contact sends a parked call to your extension, the following notifications are displayed or played on your phone:

● The Call Park icon .

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● The message “Call is parked” in the status bar

● An audio notification plays, if enabled by your administrator. Aud io notifica t ions are not availab le fo r

BLF monitored contacts.

The Call Park icon also displays for shared lines, monitored contacts, and for lines and monitored contacts on VVX Color Expansion Modules.

» During a call, press Hold and dial *68 and the contact’s line extension.

For example, dial *684144.

Retrieve a BroadSoft Call

The status message and the Call Park icon continue to display on the phone until the parked call is either retrieved, ignored, or the parked caller ends the call.

If a parked call is not answered after a period of time, which is set by your system administrator, the call is returned to the parker—the person who parked the call. If the parker answer s the r eturned call, the par ked call is removed from the parked extension. If the parker rejects the returned call, the parked call remains on the parked extension until the call is returned to the parker and answered , or the parked caller ends the call.

1 Press and hold the line key with the parked call.

The Park Info soft key is displayed.

2 Press the Park Info soft key.

The Parked Call screen is displayed, as shown next.

3 Press Retrieve.

Retrieve a Parked BroadSoft Call on Another Phone

You can also retrieve a parked call from any phone within your network. When a parked call is retrieved by a contact monitoring your line, the Call Park icon and status message

is removed from the line.

» Press New Call and dial *88 and the extension the call was parked on.

For example, dial *884144.

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Ignore a Parked Call

You can choose to ignore a parked call instead of retrieving the call. Ignoring the parked call removes the parked call icon, but the call remains parked on your line until the call is retrieved, the retrieval time expires, or the call is ended.

1 Press and hold the line key with the parked call.

The Park Info soft key is displayed.

2 Press the Park Info soft key.

The Parked Call screen is displayed.

3 Press Ignore.

The phone exits the Parked Call screen, and the Call Park icon and status message is removed from the line.

Managing Calls on VVX 101, 201, 300, 400, 500, and 600 Series Phones

On VVX 101, 201, 300 series, 400 series, 500 series, and 600 series phones, you can see the number of calls on the line from the Lines screen, as shown next. On all VVX business media phones, a green light on the line key indicates a line with an active call, and a red light indicates a line with one or more held calls.

Figure 2: Multiple Calls on phone lines on the Lines screen

Display Calls from the Lines Screen

You can display the calls for each line from the Lines screen. When you select a phone line that does not have an active call, the first held call on that line is automatically

resumed, even if you already have an active call on a different line.

» Do one of the following:

 Press and hold the line key.  Tap and hold the phone line.  On VVX 500/501 and 600/601 phones, swipe the screen from right to left.

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Display Calls from the Calls Screen

You can also view multiple calls on your line from the Calls screen.

Figure 3: Active and held calls for each line on the Calls screen on 400 series

» Do one of the following:

 On VVX 101 and201 phones, press the L > Csoft key.  From the Lines or Home screen, press .  On VVX 500/501 and 600/601 phones, tap in the status bar.  The Calls screen is displayed with the list of active and held calls for each line on the phone.

Manage a Call from the Calls Screen

From the Calls screen, you can manage a call by holding, resuming, or transferring the call, or you can initiate a conference.

1 Select a call.

The call is highlighted.

2 Do one of the following:

 Select Hold to place an active call on hold.  Select Resume to make a held call active.  Select End Call to end a call with a contact. Y ou ca n end active calls only, so resume the held call

first before ending it.

 Select Transfer to send the call to another contact.  Select Conference to initiate a conference call.

Managing Calls on VVX 1500 Phones

When you have active and held calls on VVX 1500 phones, your phone displays the number of calls next to the line key. If you have an active call and numerous held calls on a line, the Active Call screen is displayed and a list of held calls is displayed above the soft keys, as shown next. If you have only held calls on your line, the Active Call screen does not display.

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Figure 4: Active and held calls on a VVX 1500 phone A green bar on the line key indicates the line has an active call, and a flashing red b ar indicates the line has

one or more held calls.

View a List of Calls

Y our phone displays on ly the list of calls for one line at a time. If you have multiple lines on your phone, you have to select the line to view calls on that particular line.

» Tap the line.

The line key glows green, and a list of held calls is displayed above the soft keys. The first held call on the line is automatically resumed.

Manage a Call

Y ou can m anage a call by holding, resuming, o r transferring the call, or you can initiate a confer ence. When you have more than three held calls on a line, you can press the left and right arrow keys to display the remaining held calls.

1 Tap the line with the held calls.

The first held call on the line is automatically resumed.

2 Tap or use the right arrow key to view additional held calls. 3 Tap a held call. 4 Do one of the following:

 Tap Hold or press the Hold key to place an active call on hold.  Tap Resume or press the Hold key.  Tap End Call to end a call with a contact. You can end active calls only, so resume the held call

first before ending it.

 Tap Transfer to send the call to another contact.

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 Tap Conference to initiate a conference call.

Managing Calls Remotely

When your phone is registered with a BroadWorks server, and you are signed in to the phone with your BroadSoft UC-One credentials, you can manage calls to your line remotely from any of yo ur phones us ing the BroadWorks Anywhere or Remote Office features. With these features, you can handle any incoming calls to your office phone on other phones o r mobile dev ice s, an d move cal ls seamlessly from your mobile device to your desk phone without ending the call.

Check with your system administrator to find out if these features are available on your phone.

Managing Calls with BroadSoft UC-One BroadWorks Anywhere

BroadWorks Anywhere (BWA) is a BroadSoft UC-One feature that enables you to use one phone number to receive calls on your desk phone, mobile phone, or home of fice pho ne and place calls from any of the se phones using one number. BWA also enables you to move calls between your desk phone and mobile phone as well as perform any additional functions, such as intercom calls, you would on your desk phone.

Contact your system administrator or your service provider for more information on using BroadWorks Anywhere.

Enable BroadWorks Anywhere

You can enable BroadWorks Anywhere on your VVX business media phone, add locations that act as duplicates of your desk phone, and manage all your calls from those locations. VVX business media phones support up to 10 phone numbers added as BWA locations for each register ed line. You can save a location name, primary number, and alternate number for each location you add.

When you add a location, you can also choose to enable the following settings:

● Diversion Inhibitor—Determines if diversion inhibitor must be enabled when extending a call to the remote BWA location.

● Answer Confirmation Required —Requires confirmation when a call is answered by a remote location.

● Call Control—Determines if call control is handled by the BWA location or by the BroadWorks server .

1 Select UC-One on the Home screen or navigate to Settings > Features > UC-One Call Settings.

On VVX 1500 phones, navigate to Menu > Settings > Features > UC-One Call Settings.

2 Select a line. 3 Select BroadWorks Anywhere and press Add. 4 Enter information for the Status, Name, Primary Number, and Alt. Number/SIP URI fields, if

applicable.

5 Choose the settings you want to enable. 6 Press Save.

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Edit BroadWorks Anywhere Locations

After you enable BWA and add loca tions on your VVX business media phone, you can edit the added BW A locations.

1 Select UC-One on the Home screen or navigate to Settings > Features > UC-One Call Settings.

On VVX 1500 phones, navigate to Menu > Settings > Features > UC-One Call Settings.

2 Select a line. 3 Select BroadWorks Anywhere and select a location. 4 Edit the selection. 5 Press Save when you finish editing.

Disable BWA Locations

When you return to the of fice or want to stop remotely man aging your calls, you can disa ble BW A locations.

1 Select UC-One on the Home screen or navigate to Settings > Features > UC-One Call Settings.

On VVX 1500 phones, navigate to Menu > Settings > Features > UC-One Call Settings.

2 Select a line. 3 Select BroadWorks Anywhere and select a location. 4 Select Status > Disabled. 5 Press Save.

Remove BWA Locations

You can choose to remove locations that you do not want to manage remote calls from anymore.

1 Select UC-One on the Home screen or navigate to Settings > Features > UC-One Call Settings.

On VVX 1500 phones, navigate to Menu > Settings > Features > UC-One Call Settings.

2 Select a line. 3 Select BroadWorks Anywhere and select a location. 4 Press Delete.

Managing Calls with BroadSoft UC-One Remote Office

With the Remote Office feature, you can forward a ll incoming ca lls to your VVX busin ess media phon e to a remote office number, such as your mobile or home office number, when you are away from the office. You can answer all incoming calls to your desk phone on your mo bile phone or home office pho ne, and any calls you place to contacts from your remote office number shows your desk phone number on the caller ID.

Contact your system administrator or your service provider for more information on using Remote Office.

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Add a Remote Office Number

You can add one number only as your remote office number.

1 Select UC-One on the Home screen or navigate to Settings > Features > UC-One Call Settings.

On VVX 1500 phones, navigate to Menu > Settings > Features > UC-One Call Settings.

2 Select a line. 3 Select Remote Office. 4 Enter your remote office number and press Enabled. 5 Press Save.

All calls made to your desk phone are forwarded to the remote office number.

Disable Remote Office

When you return to the office or want to stop forwarding your calls, make sure you disable Remote Office.

1 Select UC-One on the Home screen or navigate to Settings > Features > UC-One Call Settings.

On VVX 1500 phones, navigate to Menu > Settings > Features > UC-One Call Settings.

2 Select a line. 3 Select Remote Office > Disabled. 4 Press Save.

Edit Your Remote Office Number

You can also edit your remote office number to add a different number for forwarding your calls.

1 Select UC-One on the Home screen or navigate to Settings > Features > UC-One Call Settings.

On VVX 1500 phones, navigate to Menu > Settings > Features > UC-One Call Settings.

2 Select a line. 3 Select Remote Office. 4 Enter the new number, and press Save.

Ignoring or Rejecting Incoming Calls

When you receive an incoming call, you can choose to ignore or reject the call instead of answering. You can reject or ignore incoming calls, reject incoming calls from a specific contact, or enable Do Not Disturb to reject all calls for a brief time period.

Note: You cannot reject calls on shared lines. You can only silence the ringer.

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Ignore or Silence an Incoming Call

You can ignore or silence a call to stop your phone from ringing. Even if you ignore the call and silence the ringer, an incoming call notification continues to display on your phone.

» From the Incoming Call screen, do one of the following:

 Select Ignore for private lines.  Select Silence for shared lines.

The Incoming Call screen disappears, your phon e stops ringing, and either the Home or Calls scre en is displayed.

Reject Incoming Calls

Y ou ca n reject a call and send the call directly to voicemail. Rejected calls display in the Missed Calls list in your Recent Calls list. Rejecting calls is not available for shared lines.

» From the Incoming Call screen, select Reject.

The call goes directly to voicemail.

Reject Calls from a Contact

You can send incoming calls from a particular contact directly to your voicemail.

1 Navigate to Directories > Contact Directory.

On VVX 1500 phones, press the Directory key and select Contact Directory.

2 From your Contact Directory, select a contact. 3 From the Contact Information screen, select Edit or tap . 4 From the Edit Contact screen, select Auto Reject > Enabled and select Save.

Calls from the contact are sent directly to voicemail when the contact calls.

Rejecting Calls with Do Not Disturb

When you enable Do Not Disturb (DND), the following occurs:

● The DND icon is displayed in the status bar on all VVX phones. On VVX 600/601 phones, you can tap the DND icon in the status bar to enable or disable the fe ature.

● When your phone is idle, the DND icon is displayed next to your phone line on the Lines screen. If you have new messages or call forwarding is enabled, the messages or forwarding icon is displayed instead.

● The message “Do Not Disturb” is displayed in the status bar on all phones.

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● On 500 series, and 600 series phones, the DND icon on the Home screen changes from to . On VVX 400 series, the DND icon on the Home screen changes from to . On VVX 300 series phones, the icon changes from to . For VVX 101 and 201 phones, the line icon changes to .

Note: When you have set your presence status to Do Not Disturb, as well as enabled DND for your phone, the message My Status: Do Not Disturb scrolls under the time display, and the DND icon does not display in the status bar.

Enable and Disable Do Not Disturb

Y ou can enable DND to prevent yo ur phone from ringing and to send all incoming calls directly to voicemail. All calls you receive while DND is enabled are logged in your Recent Calls list.

Enabling DND on shared lines disables ringing only. A visual notification of the call still displays, and you have the option to answer or ignore the call.

Note: When you are signed into a host phone as a guest, you can only enable Do Not Disturb if the server-based Do Not Disturb feature is enabled on the phone. If server-based DND is disabled on the phone, you cannot use DND on the host phone. Contact your system administrator for help enabling this feature.

» Select DND.

On VVX 1500 phones, press the DND key.

Note: To quickly disable DND on VVX 600/601 phones, tap , in the status bar.

Reject Calls with Do Not Disturb on Multiple Lines

By default, the Do Not Disturb feature applies to all lines on your phone. Your system administrator can set up your phone so that you can enable the feature on a per-line basis.

1 Select DND.

On VVX 1500 phones, press the DND key.

2 Select Set All to enable DND for all lines.

Reject Calls with Do Not Disturb on One Line

If enabled, you can choose to enable DND for a particular line and not all lines.

1 Select DND.

On VVX 1500 phones, press the DND key.

2 From the Line Select screen, select a line.

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3 From the Do Not Disturb screen, select Enable.

Reject Anonymous Calls

When your phone is registered with a BroadWorks server, and you are signed into the phone with your BroadSoft UC-One credentials, you can use the Anonymous Call Reject (ACR) feature to automatically reject anonymous calls to your line from callers who have restricted their ca ller identification.

Check with your system administrator to find out if this feature is available on your phone.

1 Select UC-One on the Home screen or navigate to Settings > Features > UC-One Call Settings.

On VVX 1500 phones, navigate to Menu > Features > UC-One Call Settings.

2 If your phone has multiple lines, select a phone line. 3 Select Anonymous Call Reject. 4 On the Anonymous Call Reject screen, select Enabled.

When an anonymous call is placed to your phone numb er, the call is automa tically r ejected, a nd th e caller hears a message stating that you do not accept calls from unidentified numbers. Your phone does not ring, and you are not notified of an attempted call.

Redirecting Incoming Calls

Y ou can r edirect incoming calls by forwarding an incoming call to a contact, forwarding all incoming calls to a contact, or diverting calls from a specific contact to another contact.

Forwarding Incoming Calls to a Contact

Y ou can choose to for ward an incoming call to a contact or for ward all incoming calls to one of your co ntacts.

Note: When you are signed into a host phone as a guest, you can only forward calls if the server-based Call Forwarding feature is enabled on the phone. If server-based Call Forwarding is disabled on the phone, you cannot forward calls to a contact from the host phone. Contact your system administrator for help enabling this feature.

Forward an Incoming Call to a Contact

You can forward an incoming call directly to a contact without answering the call. You cannot forward calls in this way on shared lines.

1 In the Incoming Call screen, select Forward. 2 From the Call Forwarding screen, enter the forwarding number, and select Forward.

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Forward All Incoming Calls to a Contact

You can set up your phone to forward all incoming calls to a contact using one of the following forwarding types:

● Always Forwards all incoming calls.

● No Answer Forwards all unanswered incoming calls.

● Busy Forwards incoming calls when you're in a call.

For shared lines, you can only choose Always as your forwarding type ; the other forwarding option s are not available for shared lines.

1 Select Forward or navigate to Settings > Features > Forward.

For VVX 1500 phones, navigate to Menu > Features > Forward.

2 If your phone has multiple lines, select a line. 3 From the Forwarding Type Select screen, select a forwarding type. 4 Enter a contact's number, URL, or IP address, if enabled, and select Enable. 5 If you selected the No Answer option, enter the number of rings before your phone forwards the

call. The default is set to nine.

The forwarding number you chose scrolls in the status bar, and when you select Always as your forwarding option, the forwarding icon is displayed next to the phone line.

Disable Call Forwarding

You can disable call forwarding when you no longer want to forward your calls.

1 Select Forward. 2 If your phone has multiple lines, select a line. 3 From the Forwarding Type Select screen, select your forwarding type, and select Disable.

Divert Calls to a Contact

You can divert all incoming calls from a particular contact to another contact.

1 Select Directories > Contact Directory.

On VVX 1500 phones, press the Directory key and select Contact Directory.

2 From the Contact Directory, select a contact.

On VVX 1500 phones, select a contact, then tap Edit.

3 From the Contact Information screen, select Edit or tap . 4 From the Edit Contact screen, select Divert Contact, and enter a contact's number.

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5 Select Auto Divert > Enabled. 6 Select Save.

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Conference Calls

Y ou can initiate audio conference calls with various contacts on your VVX business media phone. When you initiate a conference call, you can hear audio for two or more contacts, manage conference participants, and join calls into a conference or split a conference into individual calls.

ELATED INFORMATION:

Handle Conference Calls with Video

Tips for Conference Calls

When you are in a conference call, follow these tips:

● Use the handset or a headset if you're in an open environment.

● Mute your microphone when you are not speaking, especially in noisy environments.

● Avoid tapping or rustling papers near the microphone.

● Speak in your normal voice without shouting.

Audio Conference Calls

You can initiate an audio conference call with two contacts and hold, resume, or split a conference call on your VVX business media phone. VVX 101 and 201 phones can manage a maximum of four active or held conference calls at a time. All other VVX business media phones can manage a maximum of 12 active or held conference calls at a time. However, you can have only one active conference call in progress with numerous other conference calls on hold.

If your system administrator enables the Conference Man agement feature on your phone, yo u can manage each participant in the call. With the Conference Management feature, you can mute, hold, and remove individual participants in a conference call.

Note: If your phone is registered with Alcatel-Lucent CTS, you have different options for initiating and managing conference calls.

ELATED INFORMATION:

Manage Conference Call Participants Alcatel-Lucent Advanced Conference Calls Hold a Call Privately on a Shared Line

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Initiate a Conference Call

You can initiate a conference by calling two people and selecting the Conference soft key or hard key.

Note: When your phone is set up for single key pres s conferences, you do no t need to tap the Conference soft key or press the Conference key a second time to join parties to a conference call.

1 Call a contact. 2 After the contact answers, select the Conference soft key, or on VVX 1500 phones, press the

Conference key.

The call is held.

3 Enter another contact's number or select a contact from the directory or the call lists. 4 When the contact answers, select the Conference soft key, or on VVX 1500 phones, press the

Conference key.

All call participants are added to a conference call.

Join Calls to Create a Conference Call

Y ou can join one active call and one held call into a conference call. If you have more th an one call on hold, you can select a held call to join into a conference call with the active call.

» Do one of the following:

 When you have an active call and a held call, select the Join soft key.  When you have an active call and more than one held call, select a held call, and select th e Join

soft key.

The active call and the selected held call are joined into a conference. If you have multiple held calls, the other held calls on the line remain held.

End a Conference Call

By default, when you end a conference call, your connection to the call ends, and the other participants in the conference remain in the call. However, your system administrator can set up your phone so that all connections terminate when you end a conference call.

» During a conference call, select End Call.

Hold a Conference Call

When you place a conference call on hold, you place all conference participants on hold.

» Select Hold.

If you're in the Calls screen, highlight the conference first.

ELATED INFORMATION:

Manage Conference Call Participants

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Resume a Conference Call

Resuming a held conference call enables all participants to hear the audio of everyone on the call.

» Select Resume.

Split a Conference Call

When you split a conference, you end the conference call and place the other two people on hold. You can split an active or held conference call. After you split a conference call, you can resume one of the held calls.

» During a conference call, select the Split soft key.

The conference call ends, and the two participants are held in two separate calls.

Manage Conference Call Participants

If your system administrator enables the Conference Man agement feature on your phone, yo u can manage conference call participants in the following ways:

● Mute a participant.

● Hold a participant.

● Remove a participant from the conference.

● List information about a participant, such as the participant's name, number, and call detail s, including

whether the call is muted, held, or is video-enabled .

This feature is not available for VVX 101 and 201 phones. Check with your system administrator to find out if this feature is available on your phone.

1 Initiate a conference call. 2 Select Manage.

If you're in the Calls screen, highlight the conference first.

3 Select the participant you want to manage. 4 Do one of the following:

 Select Far Mute to mute the participant. The muted participant can hear everyone, but no one can

hear the muted participant.

 Select Hold to hold the participant. The held participant cannot he ar anyone, and no one can hear

the held participant.

 Select Remove to remove the participant from the co nference, end the conference call, and

create an active call between you and the participant still in the call.

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 Select Information to view information about the participant's call status. When you select

Information, a screen is displayed listing the person's information, as shown next.

5 Select Back to exit the conference management function.

ELATED INFORMATION:

Audio Conference Calls Hold a Conference Call Handle Conference Calls with Video

Alcatel-Lucent Advanced Conference Calls

When you are registered with the Alcatel-Lucent CTS on your VVX phone, you can initiate impromptu audio conference calls with two or more contacts from your phone. You can also create a participant list and manage conference participants. You can manage a maximum of 24 advanced conference calls at a time on your phone, if enabled on the server. However , you can have only one active conference call in prog ress on your phone.

This feature is not supported on VVX 101, 201, and 1500 phones. Check with your system administrator to find out if this feature is available on your phone.

ELATED INFORMATION:

Audio Conference Calls

Initiate an Advanced Conference Call

You can initiate an advanced audio conference call, add and invite contacts to the audio conference call, and have up to 24 audio conference calls on your phone. Y ou can also initiate an audio conference call from an active call.

1 Press Meet Now. 2 Press Invite and choose the contacts you want to add to the conference from a directory, Recent

Calls, or Favorites.

3 Press Invite.

The Roster screen displays with a list of participants in the co nfe r en ce .

Initiate an Advanced Conference Call During a Call

During an active call on your phone, you can add contacts to the call to initiate a conference call.

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1 During an active call, select the Conference soft key.

The call is held.

2 Enter another contact's number or select a contact from the directory or the call lists. 3 When the contact answers, select the Conference soft key.

All call participants are added to a conference call.

Add Contacts to an Advanced Conference Call

During a conference call, the chairperson— the person who initiated the conference call—can invite additional contacts to the call.

1 During a confer ence call, pr es s Invite. 2 Select a contact to join the meeting.

Join Calls to an Advanced Conference Call

The conference host can join incoming calls to a conference. Conference participants cannot add incoming calls to a conference.

1 During a conferen ce call, an swe r the inco m ing call. 2 Press the Join soft key.

The call is joined to the conference call.

Join Two Calls into an Advanced Conference Call

You can join an active call and a held call into an advanced conference call.

» Do one of the following:

 When you have an active call and a held call, select the Join soft key.  When you have an active call and more than one held call, select a held call, and select th e Join

soft key.

The active call and the selected held call are joined into a conference. If you have multiple held calls, the other held calls on the line remain held.

Viewing a Roster of Conference Participants

When you initiate or join a conference call, all conference participants automatically display in a Roster. The roster only displays participants in the conference call; it does not display any calls on hold.

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Exit Participant Roster

When you exit the Roster, you cannot view the list of conference participants.

» Press Exit.

Return to Participant Roster

You can return to the Roster at anytime during an active conference.

» Press Roster.

Managing Advanced Conference Participants

When you initiate or join a conference call, the conference participants are automatically displayed in a Roster. From the Roster, the chairperson (the person who initiated the conference call) can mute and remove individual participants from the conference.

Muting Advance Conference Participants

Chairpersons can mute all conference participants at one time or mute an individual participant. Only chairpersons can mute and unmute conference participants.

If a chairperson mutes a participant's audio, a mute icon is displayed in the Roster next to each person who is muted.

Mute and Unmute All Advanced Conference Participants

Chairpersons can mute and unmute all conference participants at one time.

1 Press Mute All. 2 Press Unmute to enable participants to speak in the conference.

Mute and Unmute Individual Advance Conference Participants

Chairpersons can choose to mute and unmute individual participan ts during conferences.

1 Select a participant and press Far Mute. 2 Select the muted participant and press Unmute.

Remove Advanced Conference Participants

A chairperson can rem ove any participant from the conference call.

» In the Roster, select a par ticipant and select Remove.

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Shared Lines

All VVX business media phones, except VVX 101, support multiple and shared lines. Y our administrator can customize your phone so that you have multiple shared lines enabled.

Shared Line Limitations

The following features are not available or have limitations on phones with shared lines:

● Forwarding an incoming call is not available.

● Enabling Do Not Disturb on shared lines disables ringing only, and a visual notification of the call is

displayed with the option to answer the call.

● Registering lines as shared lines is not available for lines that use the H.323 protocol.

Answering Calls on Shared Lines

Incoming calls to a shared line causes all registered ph on es to ring, an d the ca ll can be answe re d on an y of the phones. When you or another person answers the incoming call, a green indicator light is displayed on the line key on all phones for the shared line.

Missed and Received Calls on Shared Lines

When you have an incoming call on a shared line, which none of the phones answer, the call is displayed in the Missed Calls list on all the phones. If you have an incoming call on a shared line and you or any of the other phones answer the call, the call is not logged as missed on any phone.

Your administrator can configure the phones so that if you have an incomi ng call on a shar ed line and one phone answers, the other phones log the call as a r eceived call. That way, if another phone on a shared line answers an incoming call, you can still view the call information from your phone's call lists even if you did not answer the call.

ELATED INFORMATION:

View Recent Calls

Hold a Call Privately on a Shared Line

When you place a call on hold on a shared line, all of the phones registered with that line are notified of the call's held status. You can hold a call privately on a shared line using the Private Hold feature, which places

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the call on hold and displays the line as busy on the other phones on the sh ared line. Conta ct your system administrator to find out if this feature is available on your phone.

When the Private Hold feature is enabled, the Pvt Hold soft key is displayed, and you can hold a call privately, transfer a call, or initiate a conference call without notifying others on the shared line of the call's held state.

» During a call, press More > Pvt Hold.

The call is held on your phone, and the line shows as busy on the other shared line users' phones.

When you hold a call privately, other users on the shared line cannot resume or pick up the call. However, users on the shared line can barge in on privat ely he ld calls. In order to allow oth er use rs to resume the call, you have to publicly hold the call by pressing the Hold key or soft key.

When Private Hold is enabled, you can also transfer a call or initiate a conference call without the other shared line users being notified of the call's status. When you press the Transfer or Conference soft key on the shared line, the call is held privately. If you press Hold before you transfer a call or initiate a conference, the other users on the shared line are notified of the call's held status.

ELATED INFORMATION:

Transferring Calls Audio Conference Calls

Barge In on Calls for Busy Lamp Field Lines

When your phone is registered with the Alcatel-Lucent CTS, you and other contacts can barge in on active calls for Busy Lamp Field (BLF) lines you all are monitoring. Only one contact can barge in on a call at a time, and contacts cannot barge in on parked calls. Contacts can also barge in on remote held calls using the Normal barge in mode.

This feature is not supported on VVX 101, 201, and 1500 phones. Check with your system administrator to find out if this feature is available on your phone.

You can barge in on a call using one of the following modes:

● Normal (audio and video calls) Initiates a conference call with you and the contacts currently in the call.

● Whisper (audio-only) Enables you to barge in on audio calls only to talk to a contact in the call without the far-end hearing your audio. This mode is not available for video calls.

● Listen (audio-only) Enables you to barge into audio calls only and listen to the other parties' conversation without anyone hearing your audio. This mode is not available fo r video calls.

1 During an active call, select Barge In. 2 On the Barge In screen, select a mode.

If enabled, a tone plays when you barge into a call using any of the modes.

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GENBAND's Multiple Appearance Directory Number Single Call Appearance

When your phone is registered with the GENBAND server, you can use the Multiple Appearance Directory Number - Single Call Appearance (MADN-SCA) feature to share a single line with other contacts as a member of a Multiple Appearance Directory Number (MADN) group. System administrators assign members to MADN groups, which can have a maximum of 32 members. Check with your system administrator to find out if this feature is available on your phone.

Any MADN group member can place, answer, hold, resume, or barge in on a call on a shared line. Additionally, all group members can view the status of a call on the shared line on their phones.

Placing a MADN Call

Any MADN member can place a call on the shared line. When a member places a call on the shared line, the other members are notified with a steady red LED light on the line key of the members' phones.

Only one call at a time can be active on the shared line. If a call is placed to the shared line with an active call in place, the incoming call is sent to voicemail.

Answering a MADN Call

Any incoming call to the shared line rings on all group members' phones simultaneously , the call is displayed on all members' screens, and a green LED light flashes on the line's line key.

Any MADN member can respond to an incoming call to the shared line. When a MADN member answers an incoming call, the LED indicator on the line key for all phones changes to a steady red light to indicate the call was answered. Members can also view the status of a call on the shared line by pressing and holding the corresponding line key for one second . The call's stat us an d the Ba rge In so ft ke y disp lay for five seconds.

If bridging is disabled and privacy is enabled for the shared line, you cannot barge in on active calls answered by other MADN members.

Barge In on an Active Call

After a call is answered, any group member can barge in on the active call on a public shared line, which becomes a bridge call—a call between two or more MADN members and another party. Ask your system administrator about the maximum number of participants allowed on a bridge call.

1 Press and hold the corresponding line key for the shared line for one second. 2 Select the Barge In soft key and lift the handset.

A bridge tone plays notifying the other call participan ts th at you ar e ba r ging in on the call.

Leave a Bridge Call

Any member in a bridge call can leave the call, and the call remains active. After you leave a bridge call, you can rejoin by pressing the Barge In soft key again.

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» Select the End Call soft key, or place the handset in the cradle.

Your connection to the bridge call is ended, and the other call participants remain on the call.

Resume a Held MADN Call

Any MADN member can resume a held call on the shared line. When an active call is placed on hold on the shared line, all group members are notified of the call's new status by a flashing red LED light on the line key on all members' phones, if enabled by your system administrator.

When a held call is resumed by another MADN member, the other group members are notified of the call's new status with a steady red LED light on the line key on the members' phone.

» Do one of the following:

 Select the corresponding line key and lift the handset.  Press and hold the corresponding line key and select Resume.

Enabling Privacy

Any MADN member can temporarily enable privacy fo r an active or bridge call on a public shar ed line using privacy codes or privacy soft keys configured by your system administrator. Additionally, MADN members can use privacy codes and soft keys to temporarily disable privacy on an active call on a pr ivate shared line.

The following are three types of privacy co des that you can use to enable and disable privacy on a shared line:

● Privacy Access (PRV) code Enables privacy for an active call on a public line.

● Privacy Release Activation (PRLA) code Disables privacy for an active call on a private shared line.

● Privacy Release Cancel (PRLC) code Re-enables privacy for an active call on a private shared line.

When a shared line is configured as private or when privacy is enabled on an active call, bridging is disabled and other MADN members cannot barge in on an active call on the shared line.

Enable Privacy

After you enable privacy for an active call on a public shared line, you cannot disable privacy for the call. You can allow other MADN members to join the active call by transferring the call or initiating a conference call.

» During an active call, do one of the following:

 Select Transfer and dial the PRV code given to you by your administrator

For example, dial *91.

 Select the Priv soft key, if enabled.

A confirmation tone plays, and the call is resumed automatically.

Disable Privacy Temporarily

Y ou can temporarily disable privacy for an active call on a private shared line to allow other MADN member s to join the call.

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1 During an active call, press the PRLA soft key or select Hold and dial the PRLA code given to you

by your administrator. For example, dial *921.

A confirmation tone plays, and the call is resumed automatically. Privacy is disabled for the call and any member can barge in on the call.

2 After other MADN members have joined the call, press the PRLA soft key or select Hold and dial

the PRLC code given to you by your administrator. For example, dial *922.

A confirmation tone plays, and the call is resumed automatically.

Enable Privacy on a Bridge Call

You can enable privacy on a bridge call to prevent additional MADN members from barging into the call.

» During a bridge call, select Transfer and dial the PRV code or select the Privacy soft key , if enabled.

A confirmation tone plays when privacy is enabled, and the call is resumed automatically. The bridge call is now private and additional MADN members are not allowed to join the call.

Alcatel-Lucent Shared Call Appearance

When your phone is registered with the Alcatel-Lucent CTS, you can use the Shared Call Appearance (SCAP) feature to share a single line with other contac ts as a member of a group. System administrators assign members to SCAP groups.

This feature is not supported on VVX 101 and 1500 phones. Check with your system administrator to find out if this feature is available on your phone.

Any SCAP group member can place, answer, hold, or resume calls on the line. SCAP group members can also bridge in on a call on the shared line. Additionally, all grou p members can view the status of a call on the shared line on their phones. Each line supports up to 21 call appearances.

Placing a SCAP Call

Any group member can place a call on the shared line. When a member places a call on the shared line, the other members are notified with a steady red LED light on the line key on members' phones. Multiple group members can place outgoing calls while a call is in progress on the shared line.

Answering a SCAP Call

Any incoming call to the shared line rings on all group members' phones simultaneously , the call is displayed on all members' screens, and a green LED light flashes on the line key.

Any group member can respond to an incoming call to the shared line. When a group member answer s an incoming call, the line key's LED indicator on all phones changes to a steady red light to indicate the call was answered. Members can also view the status of a call on the shared line by pressing and holding the corresponding line key for one second. The call's status and the Bridge In soft key display for five seconds.

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Bridge In to an Active Call

Multiple group members can bridge into one call if the call is public. After a group member bridges into a call, the call becomes a bridge call—a call between two or more SCAP members and another party.

Ask your system administrator about the maximum number of participants allowed on a bridge call. If the call is private or if bridging is disabled, the Bridge In soft key does not display or you cannot bridge

into active calls answered by other group members.

1 Press and hold the line key with the active call for one second. 2 Select Bridge In.

If enabled, a bridge tone plays notifying the other call participants that you are bridging in on the call.

ELATED INFORMATION:

Make an Active Call Public

Leave a Bridge SCAP Call

Any member in a bridge call can leave the call, and the call remains active.

» Select the End Call soft key, or place the handset in the cradle.

Your connection to the bridge call is ended, and the other call participants remain on the call. You can rejoin a bridge call after leaving by pressing the Bridge In soft key again.

Make an Active Call Public

By default, all active calls on the shared line are private. After a call is answered, you can make the call public and enable other SCAP members to bridge into the active call.

» During an active call, select Share.

The call is now public, the Private soft key is displayed, and other group members can bridge into the call.

ELATED INFORMATION:

Bridge In to an Active Call

Make an Active Call Private

After you make a call public and allow group members to bridge into the call, you can make the call private to prevent more group members from bridging into the call.

» During an active bridge call, select Private.

The call is now private and other group members cannot bridge into the call.

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Holding or Passing Calls

You can choose to hold or pass a call on the shared SCAP line. When you place a call on hold, the call is held on your phone, only you can view the held status of the call, and only you can resume the call.

Passing a call enables other group members to resume the call on the shared line.

ELATED INFORMATION:

Holding and Resuming Calls

Pass an SCAP Call

When you pass a call, you enable SCAP group member s to view the held status of the call and resume th e call. You cannot pass active bridge calls on the shared line.

» During an active call, select Pass.

The call is placed on hold, and all members on the shar ed line can view and resume the passed call.

Resume a Passed SCAP Call

Any group member can resume a passed call on the shared line. When an active call is passed on the shared line, all group members are notified of the call's new status by a flashing red LED light on the line key on all members' phones, if enabled by your system administrator.

When a passed call is resumed by another group member , the other group members are notified of the call's new status with a steady red LED light on the line key on the members' phone.

» Do one of the following:

 Select the corresponding line key and lift the handset.  Press and hold the corresponding line key and select Resume.

BroadSoft UC-One Simultaneous Ring

When your phone is registered with a BroadWorks server and you are signed into the phone with your BroadSoft UC-One credentials, you can use the Simultaneous Ring feature to add a list of up to 10 extensions and phone numbers that will ring simultaneously when you receive an incoming call on your line.

When the incoming call is answered on one of the phones added to your Simultaneous Ring list, the call is logged in the Missed Calls list on the other phones. Unanswered incoming calls are logged in the Missed Calls lists on all connected phones.

Check with your system administrator to find out if this feature is available on your phone.

Create a Personal Ring Group

Before you can add numbers to your personal ring group, you need to enable the Simultaneous Ring feature on your phone.

1 Select UC-One on the Home screen or navigate to Settings > Features > UC-One Call Settings.

On VVX 1500 phones, navigate to Menu > Settings > Features > UC-One Call Settings.

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2 Select a line. 3 Select Simultaneous Ring Personal. 4 Select Status > Enabled.

Add Numbers to Your Simultaneous Ring List

You can add up to 10 extensions and phone numbers to the Simultaneous Ring list. When you add an extension or a phone number , you can choose to enabl e Answer Confirmation Required, which notifies you when a call is answered on one of the added numbers.

1 Select UC-One on the Home screen or navigate to Settings > Features > UC-One Call Settings.

On VVX 1500 phones, navigate to Menu > Settings > Features > UC-One Call Settings.

2 Select a line. 3 Select Simultaneous Ring Personal > Add. 4 Enter an extension or phone number. 5 Select Answer Confirmation Required to receive confirmation that the call was answered. 6 Press Save.

You cannot pick up or barge in on calls answered on another phone. The contact who answers the call must transfer the call to your phone or park the call on your line for you to speak with the caller.

Delete Numbers from the Simultaneous Ring List

You can delete a number added to your Simultaneous Ring list at any time.

1 Select UC-One on the Home screen or navigate to Settings > Features > UC-One Call Settings.

On VVX 1500 phones, navigate to Menu > Settings > Features > UC-One Call Settings.

2 Select a line. 3 Select Simultaneous Ring Personal. 4 Select the numbers you want to remove and press Delete.

BroadSoft Executive-Assistant

The BroadSoft Executive-Assistant feature enables assistants to monitor an executive's calls, place calls on behalf of an executive, filter and divert executive calls, and opt-in or out of monitoring ca lls for an executive. Executives can resume held calls on the assistant's phone, screen calls on the executive's line, and barge in on executive calls on the assistant's phone.

When your system administrator assigns you as an executive or assistant, the Executive or Assistant

menu icons and soft keys display on your phone.

Executives and assistants can both have a private and shared line on their phone. Executives can have private and shared lines that are not managed by an assistant.

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The following conditions apply to private or shared lines set as an Executive or Assistant:

● For shared lines, the status of any executive calls display on the shared line on the executive and assistant’s phone.

● Assistants can use their private line to place a call or answer calls on behalf of an executive, but an assistant or executive cannot view the status of calls on a private line.

● For private lines, executives and assistants can pick up held ca lls on the assistant's or executive's phone, but cannot choose which held call is picked up.

Filter Executive Calls

Executives can enable Call Filtering on their phones to send all executive calls directly to an assistant to answer, and the e xecutives is not alerted of the incoming call. You can set additional call filtering settings in the BroadSoft BroadCloud portal.

1 On the executive’s phone, navigate to Settings > Basic > Executive Settings. 2 Select Call Filtering, then select On.

Incoming calls to the executive's line are sent directly to the assistant, and the executive is not notified of the call.

Filter Calls for an Executive

As an assistant, you can enable Call Filtering for an executive from your phone.

1 On the assistant’s phone, navigate to Settings > Basic > Executive Management. 2 Select Executives, then choose an executive. 3 Select Call Filtering, then select On.

Incoming calls to the executive's line are sent directly to the assistant, and the executive is not notified of the call.

Screen Executive Calls

Executives can enable Call Screening, which displays the incoming call notification for all filtered executive calls on the executive's phone. Call Screening is only available when Call Filtering is enabled.

1 On the executive’s phone, navigate to Settings > Basic > Executive Settings. 2 Select Call Screen, then select On.

Enable Call Screening for an Executive

As an assistant, you can enable Call Screening for an executive from your phone. Call Screening is only available when Call Filtering is enabled.

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1 On the assistant’s phone, navigate to Settings > Basic > Executive Management. 2 Select Executives, then choose an executive. 3 Select Call Screening, then select On.

The executive receives the incoming call notification for all filtered executive calls.

Answering Executive Calls

When a call is placed to an executive's line, and Call Filtering is enabled, the call is displayed on the assistant's phone only. Incoming call notifications for an executive call displays with the executive's name in the notification on the assistant's phone. Assistant’s can answer, reject, or ignore any executive calls.

When Call Screening is enabled, incoming call notifications also display on the executive's phone, and the executive can choose to answer the call.

Place a Call on Behalf of an Executive

As an assistant, you can make calls on behalf of any of your assigned executives. When a call is made on behalf of an executive, a solid red bar is displayed on the executive’s line key, if the executive’s line is a shared line.

1 Press the Executive soft key, and choose an execu tiv e. 2 Select On behalf, and enter the contact’s number or choose a contact from Recent Calls or the

directory.

3 Select Dial or tap .

The executive's caller information displays on the third-party's phone.

Push an Active Call to an Executive

As an assistant, you can push, or transfer, active calls that you placed on behalf of an executive or an answered filtered call directly to the executive's ph o ne.

» During an active call, select the Push soft key.

The call is sent directly to the executive’s phone.

Pick Up a Held Executive Call on a Shared Line

Executives and assistants can both pick up held calls on shared or private executive lines. On shared lines, the executive and assistant can both view the status of calls on the other's phone and choose which call to pick up.

1 Press and hold the line key with the held call. 2 Select the held call, and select the Pick Call soft key.

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Pick Up a Held Executive Call on a Private Line

On private lines, the executives and assistants can pick up held calls on the other's phone, but they cannot view the status of a call or choose which held call to pick up.

1 On the Home screen, select the Executive menu. 2 Select an executive, then select Pick Call.

Barge In on an Executive Call

When there is a call on the executive's line, the executive or the assistant can barge in on the call. When you barge in on the call, all parties are notified that you have barged in on the call, and you can talk with the other parties on the call.

1 During an active call on the executive's line, press and hold the executive line key. 2 Select the Barge In soft key.

Silently Barge In on an Executive Call

In addition to barging in on a call, executives can silently barge in on the call and listen to the call without anyone knowing the executive is on the call. When you silently barge in on a call, the other parties are not notified that you barged in, no one can hear your audio, and you cannot talk to the other parties on the call.

Assistants cannot silently barge in on executive calls.

1 During an active call on the executive's line, press and hold the executive line key. 2 Select the S-Barge In soft key.

Opt In or Opt Out of being an Assistant for an Executive

As an assistant, you can choose to opt in or opt out of being an assistant and monitoring calls for an executive.

When you opt-in to being an assistant for an executive, you can monitor and manage all filter calls to the executive. When you opt out, you no longer receive filtered executive calls, and you cann ot manage or monitor executive calls.

1 Navigate to Settings > Basic > Executive Management. 2 Select Executives, then choose an executive. 3 Select Opted-In, then do one of the following:

 Select Yes to opt in to being an assistant for an executive.  Select No to opt out of being an assistant for an executive.

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Divert Filtered Executive Calls

As an assistant, you can choose to divert filtered calls for all assigned executives to another assistant, contact, or phone.

1 Navigate to Settings > Basic > Executive Management. 2 Select Call Diversion, then select Yes. 3 Enter the number where you want to divert executive calls.

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Recording Audio Calls

On VVX 401/411, 500/501, 600/601, and 1500 phones, you can record audio calls onto a USB flash drive connected to your phone. Recordings are stored as .wav files on the USB flash drive, and you can record up to four hours in one file. For a list of supported USB flash drives to record phone audio, see Technical Bulletin 38084: Supported USB Devices on Polycom Support.

Note: To attach a USB flash drive, see the Quick Start Guide for your VVX phone on your phone's support page on Polycom Voice Support.

When you attach a USB flash drive to your phone, a USB icon is displayed in the status bar with a message that tells you how much recording time is available. On the VVX 600/601, you can tap to view your recordings and USB properties.

Note: If your phone does not detect the USB flash drive when you attach it to you r phone, the USB port on your phone may be disabled. Contact your system administrator for more information.

ELATED INFORMATION:

USB Port

Guidelines when Recording Calls

The following are a list of guidelines to follow when recording audio calls:

● Inform contacts when you are recording a call.

● Make sure you mute your audio when you are placed on hold w hile reco r din g the ca ll. When you

place a call on hold while recording, the recording pauses. However, when another person places you on hold, the recording continues.

● During an active call, pause your recording before answering incoming calls. All incoming calls you answer after you start recording are also recorded in the same file. For example, on June 2 2, 20 12, at 1 1:22 a.m., you answer a call from person A. During your call with person A, you answer calls from person B and person C. All three calls are recorded in the same file.

Record a Call

You can record all active calls on your phone. You cannot record calls when there are no connected calls on your phone, when you place a new call to transfer a call or initiate a conference, or when you have an incoming call.

Make sure to inform your contacts on the call before you begin recording.

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Note that some tones made on your contact's phone are recorded. When you mute the microphone while recording, your audio is muted and only other participants' audio in the call are recorded.

» During an active call, select Record > Start.

The message “Recording in progress” is displayed in the status bar.

Manage a Call while Recording

You can hold, end, transfer, or set up a conference call while you record, or while a recording is paused.

1 During a recording, select Back and choose a task to perform. 2 Select Record to view the Recording soft keys again.

Pause a Recording

You can pause a recording during a call at any time while the call is active.

» Select Pause.

The message “Recording Paused” is displayed in the status bar.

Resume a Recoding

When you resume a recording after pausing, the recording continues within the same file.

» Select Resume.

Stop Recording

You can choose to stop recording a call before the call ends. The recording also stops when the active call ends, no matter who ended the call.

Caution: Do not remove the USB flash drive while recording. The file being recorded will be incomplete and cannot be played back later. When you remove the USB flash drive while recording, you can also damage the flash drive.

» Do one of the following:

 Select Stop.  Select Back > End Call.

When you stop recording, the USB icon is displayed in the status bar.

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Record a Conference Call

You can record a conference call in the same way as an active call with the following exceptions:

● All conference call participants are recorded. When a confere nce participant mute s his or her audio, that participant is not recorded.

● When you place a conference call on hold, the recording pauses. Y ou can place or an swer other calls, which are recorded in the same file. When you resume the conference call, the recording resum es.

» During an active conference call, select Record > Start.

The message “Recording in progress” is displayed in the status bar.

Browse Recorded Calls

On your phone, you can browse the recorded files stored on the USB drive.

» Navigate to Settings > Features > Removable Storage Media > Browse Recordings.

For VVX 1500 phones, navigate to Menu > Features > Removable Storage Media > Browse Recordings.

A list of recordings is displayed.

ELATED INFORMATION:

Recording

Play a Recorded Call

You can play back calls that you recorded on your USB drive on your phone. You can also play recorded files on a Windows or Apple computer using an application capable of playing .wav files.

If the handset is off-hook when you pla y a recor ding, th e audio plays throug h the handset. If the han dset is on-hook when you play a recording, the audio plays through the speaker.

Note: You cannot open and play recordings when you are in an active call or if you're recording a call. If you try to, a message indicating that the action was canc ele d is displa yed . Plac e th e call on hold be fo re playing the recordings. The recording stops playing when you resume the call.

1 Navigate to Settings > Features > Removable Storage Media > Browse Recordings.

For VVX 1500 phones, navigate to Menu > Features > Removable Storage Media > Browse

Recordings.

2 From the Browse Recordings screen, select a file, and select Open. 3 Select Play.

The length of the recording and a progress bar is disp layed as the recording plays.

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Pause and Resume Played Recordings

While you're playing a recording, you can pause the recording, perform another tasks on your phone, and resume the recording at any time.

When you receive an incoming call while playing a recording, the recording is paused au tomatically. If you do not answer or reject the incoming call, the recording remains paused until you select Resume.

1 While the recording plays, select Pause. 2 Select Resume to continue playing th e re co rd ing .

Stop Playing a Recording

When you are finished listening to a recording, you can stop playing it by exiting the recording.

» Select Exit.

Rename a Recording

By default, recordings are labeled with the date of the recording. You can rename recordings to provide the m with more meaningful names.

1 Navigate to Settings > Features > Removable Storage Media > Browse Recordings.

For VVX 1500 phones, navigate to Menu > Features > Removable Storage Media > Browse

Recordings.

2 From the Browse Recordings screen, select a recording. 3 Select Rename, update the filename, and select OK.

Delete a Recording

When you have played a recording or need additional space on your USB d rive, you can delete recordings on your phone.

1 Navigate to Settings > Features > Removable Storage Media > Browse Recordings.

For VVX 1500 phones, navigate to Menu > Features > Removable Storage Media > Browse

Recordings.

2 From the Browse Recordings screen, select a recording. 3 Select Delete.

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Video Calls

Your administrator can enable your VVX 1500, 500/501 and 600/601 phone to receive and transmit video during calls. The VVX 1500 phones have a built-in camera, but the VVX 500/501 and 600/601 phones need a VVX Camera to transmit video. The VVX Camera is an optional accessory that attaches to the USB port on the VVX 500/501 and 600601 phones. See the VVX Camera Support page for information on how to attach the camera to your phone.

If you do not have a VVX Camera attached to your VVX 500/501 or 600/601 phone when you receive video during calls, you can see your contact's video, but your contact cannot see video from you.

Tips for Video Calls

Use these tips when you're in a video call:

● Check your video image to make sure it's clear, bright, and sharp.

● Avoid bright lights or windows behind you. If the camera faces a window or bright lights, you may h ave

to adjust the camera settings.

● Avoid wearing bright colors, all-light or all-dark clothing, or busy patterns, such as small checks or narrow stripes. Pastels and muted colors look best on the screen.

● Use natural gestures and speak in a natural tone without shouting.

● Pause between sentences to allow for possible audio delay.

● During a conference call, mute your microphone when not speaking.

● Avoid tapping or rustling papers near the microphone.

Note: Web Info: For more tips on proper video conferenci ng etiquette, see Polycom's The Etiquette

of Video Conferencing_and _Telepresence.

ELATED INFORMATION:

Changing Video Call Settings Change Video Clarity

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Using a VVX Camera

With the Polycom VVX Camera attached to your VVX 500/501 or 600/601 ph one, you can transmit video to contacts during calls. For information on attaching the VVX Camera to your phone, see the VVX Camera Quick Start Guide on the VVX Camera Support page. Check with your system administrator to make sure your phone has the correct software and is enabled to handle video calls.

The following figure shows the VVX 500/501 phone with a VVX Camera attached.

Figure 1: VVX 500/501 phone and VVX Camera After the camera is attached to your phone, a message in dicating that your camera firmware is updating and

syncing with your phone displays. Do not remove the camera during this process. After your phone and camera sync, the message “Camera ready” is displayed, and your camera is ready to use.

Note: If your phone does not detect the VVX Camera when you attach it to your phone, the USB port on your phone may be disabled. Contact your system administrator for more information.

ELATED INFORMATION:

USB Port

Control the Lens Angle

On your VVX Camera, you can control the lens angle for video calls.

» On the top of the camera, slide the Lens Adjuster backward or forward slowly until the camera is at

the desired angle.

Stop Sending Video with the Privacy Shutter

You can use the privacy shutter on the VVX Camera to stop transmitting video during a call.

» On the side of the camera lens, rotate the Privacy Shutter Adjuster from the left to the right.

Status Indicators and Messages for the VVX Camera

This section includes the status indicators and messages that display on your phone for th e VVX Camera connected to your VVX phone.

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VVX Camera LED Indicators

LED State Phone State No LED One of the following:

● Phone has no power

● Camera shutter is closed

Flashes red and green Camera is booting up Flashes amber and green Camera firmware is updating Flashes green Incoming video call Green Video call is connected Amber One of the following:

● Incoming call (no video or audio-only)

● Outgoing call

● Audio call is connected

● Video is muted

● Held call

● Camera shutter is open, but video is not

enabled and camera is not selected

VVX Camera Messages

Message Action VVX Camera attached. Firmware sync in progress, do

not remove camera.

VVX Camera firmware sync complete. Camera ready. Indicates that your camera is ready to use. VVX Camera firmware sync complete. Contact

administrator to enable video.

VVX Camera firmware sync complete. Camera rebooting.

VVX Camera firmware sync complete. Video available when next idle.

VVX Camera attached, camera ready. Indicates that your camera is ready to use. VVX Camera attached. Contact administrator to enable

video.

Your camera is upgrading. Do not remove your camera during this process. The upgrade is complete when you receive a message stating that either “firmware sync complete” or “upgrade failed”.

Indicates that your camera is ready to use. However, your phone is not enabled to send and receive video. Contact your system administrator to enable video calls.

Indicates that the camera firmware sync is finished, and your camera is in the process of rebooting.

Indicates that your camera is ready to use for your next video call.

Indicates that your camera is ready to use. However, your phone isn't enabled to send and receive video. Contact your system administrator to enable video calls.

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VVX Camera Messages (continued)

VVX Camera attached. Video available when next idle. Indicates that your camera is ready to use for your next

video call.

VVX Camera removed. Indicates that you have detached your camera from

your phone.

VVX Camera is not connected Indicates that a VVX Camera is not attached to your

phone, but you are accessing a feature or function that requires that the camera be attached.

RELATED INFORMATION:

Icons and Status Indicators

Changing Video Call Settings

When you update video settings, you change the way all video calls display on your VVX 1500, 500/501 and 600/601 phone. If you update settings during a call, the new settings apply to the next call and not the current call.

ELATED INFORMATION:

Tips for Video Calls Change Video Clarity Place a Video Call

Set the Call Rate for Video Calls

Y ou can se t the maximum call rate to use for a video call. The call rate you select applies to your next vide o call. Y our system administrator can set a maximum call rate for video ca lls. If your system administrator sets a call rate limit, you cannot select a call rate above this limit.

1 Navigate to Settings > Basic > Call Rate.

For VVX 1500 phones, navigate to Menu > Settings > Basic > Call Rate.

2 From the Call Rate screen, select the maximum call rate you want to use for video calls.

You can choose a call rate between 128 kbps and 768 kbps. The default setting is 512 kbps.

Stop Video for All Calls

You can stop your phone from automatically transmitting your video at the start of all calls by disabling the Auto Start Video Tx setting. Th e de fault setti ng is e nab led, which autom atically transmits video at the start of every call.

Note: Stopping video doesn't create an audio-only call. Even if you stop video, video information is still transmitted to the far side as a still picture, and the call is still a video call.

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1 Navigate to Settings > Basic > Video > Video Call Settings.

For VVX 1500 phones, navigate to Menu > Settings > Basic > Video > Video Call Settings.

2 From the Video Call Settings screen, select Auto Start Video Tx > Disabled.

When disabled, your phone does not automatically tran sm it video at the start o f all ca lls, a nd the No Video icon is displayed next to your video during video calls.

ELATED INFORMATION:

Place Audio-Only Calls Stop Sending Video

Change Video Clarity

You can change the clarity of your vide o, inclu din g th e br igh tn es s, co ntr a st, an d sharp ne ss of your vi de o stream. If your camera faces a bright light source, such as a bright window, you may need to increase the camera's brightness, contrast, and sharpness levels so the far side can see you better. To see how you look to the far side, view the picture-in-picture (PIP).

You can adjust the clarity of your video using the following settings:

● Target Frame Rate Sets how smoothly your video displays. You can set a rate between 5 (least smooth) and 30 (smoothest). The default rate is 25.

● Brightness Level Sets how brightly your video displays. You can set a level between 0 (dimmest) and 6 (brightest). The default level is 3.

● Saturation Level Sets how much color your video displays. You can set a level between 0 (lowest) and 6 (highest). The default level is 3.

● Contrast Level Sets the difference in brightness between the light and dark areas of your video. You can set a level between 0 (no contrast increase) and Auto (noise reduction contrast). The default level is 0.

● Sharpness Level Sets the clarity of detail in your video. Y ou ca n set a level between 0 (lowest) and 6 (highest). The default level is 3.

● Flicker Avoidance Adjusts the flickering of your video captured by the camera sensor. You can select 50 Hz (flicker avoidance for Europe and Asia) or 60 Hz (flicker avoidance for Nor th America). The default is 50 Hz.

1 Navigate to Settings > Basic > Video > Camera Settings.

For VVX 1500 phones, navigate to Menu > Settings > Basic > Video > Camera Settings.

2 From the Camera Settings screen, select and adjust the desired camera settings.

ELATED INFORMATION:

Tips for Video Calls Changing Video Call Settings Changing the Video Call and PIP Displays

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Changing the Video Call and PIP Displays

You can set up your phone so that it displays all video during calls in specific ways. You can choose to do the following:

● Display all incoming video calls on the full screen

● Change the way video displays

● View full-screen video with or without the PIP

● Display the PIP next to, or over, full-screen video

Y our video image is displayed at the top-right of the scree n in a picture-in-picture (PIP) video, as shown next. The PIP is displayed on your Home screen and during video calls.

Figure 2: Picture-in-Picture video on the Home screen When you're in a call with a person that has video-enabled, your video is displayed in the PIP, and the

person you're talking with (the far-side) is displayed in the Active Call screen.

Figure 3: Call window with PIP and far-side video You can customize how and where you see your PIP video and the far-side video. For example, you can

swap the windows in which the video is displayed, or even start and stop the transmission of your video. The following sections show you how to customize video on your phone.

Note: Depending on the phone or system that is sending video, black bars might appear on the to p, bottom, or sides of the video image. This occurs because the aspect ratio of the video received does not match the display area on your phone, and the portions of the video that are n ot being received display as black bars. If the received video matches your phone's display area, the received video fills the screen. If black bars display, you can remove them by selecting cropped video screen mode.

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RELATED INFORMATION:

Change Video Clarity Change How Far-Side Video Displays Managing Audio and Video Calls Display All Video Calls in Full Screen Mode

Change How PIP Video Displays

You can update the way the PIP is displayed when you're in full screen mode , when you view the far-side, or when you view your video on the full screen. You can change the following PIP settings:

● Local Camera View (Full Screen) Enables or disables the PIP from displaying when you view video on the full screen. The default setting is Enabled.

● Local Camera View Mode (Full Screen) Sets whether you want the PIP to display over, or next to, full-screen video. The default setting is Side-by-Side. You can choose to enable one of these settings:

● Side-by-Side Displays the PIP next to, rather than over, full-screen video.

● PIP Displays the PIP over full-screen video.

1 Navigate to Settings > Basic > Video > Local Camera View.

For VVX 1500 phones, navigate to Menu > Settings > Basic > Video > Local Camera View.

2 From the Local Camera View screen, select and adjust the PIP settings. 3 Select Save.

Change How Far-Side Video Displays

You can adjust the appearance of the far-side video so that it displays as one of the following:

● Normal The video image displays with correct proportions. Black bars appear on the top, bottom, or sides of the area to maintain the correct aspect ratio if the aspect ratio of the received video does not match the display area on your phone. The portions of the video that are not being received display as black bars.

● Full If the received video image is not the same aspect ratio as the phone's display area, the video image is stretched to fill the area. If the aspect ratios match, no stretching occurs.

● Crop The video image is resized to maintain the correct aspect ratio. Any parts of the image th at do not fit within the area are cropped.

You can choose to apply the following settings for video that displays on the full screen and in the Active Call screen:

● Video Screen Mode (Window) Adjusts the video image that displays in the Active Call screen. You can select Normal, Full, or Crop. The default setting is Normal.

● Video Screen Mode (Full Screen) Adjusts the video image that displays on the full screen. You can select Normal, Full, or Crop. The default setting is Normal.

The following pictures show how normal, full, and cropped modes display in the Active Call screen.

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Figure 4: Far-side video display settings

1 Navigate to Settings > Basic > Video > Video Screen Mode.

For VVX 1500 phones, navigate to Menu > Settings > Basic > Video > Video Screen Mode.

2 From the Video Screen Mode screen, select and adjust the video screen settings. 3 Select Save.

ELATED INFORMATION:

Changing the Video Call and PIP Displays Managing Audio and Video Calls Display All Video Calls in Full Screen Mode

Display All Video Calls in Full Screen Mode

By default, the far-side video always displays in the Active Call screen. Y ou can enable your phone to display all incoming videos on the full screen.

1 Navigate to Settings > Basic > Video > Video Call Settings.

For VVX 1500 phones, navigate to Menu > Settings > Basic > Video > Video Call Settings.

2 From the Video Call Settings screen, select Auto Video Full Screen > Enable.

When enabled, this setting automatically enables your phone to display far-side video in full screen. When disabled, far-side video is displayed in the smaller Active Call screen.

3 Select Save.

ELATED INFORMATION:

Managing Audio and Video Calls Change How Far-Side Video Displays Changing the Video Call and PIP Displays View Video in Full Screen during Calls

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