Polycom VVX 101 Series, VVX 400 Series, VVX 500 Series, VVX 600 Series, VVX 201 Series User Manual

...

USER GUIDE

UC Software 5.5.0 | May 2016 | 3725-46211-006A

Polycom® VVX Business Media Phones

Applies to Polycom VVX 101, 201, 300 Series, 400 Series, 500 Series, 600 Series, and 1500 Business Media Phones, Polycom VVX Expansion Modules, and Polycom VVX Camera

Copyright© 2016, Polycom, Inc. All rights reserved. No part of this document may be reproduced, translated into another language or format, or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc.

6001 America Center Drive San Jose, CA 95002 USA

Trademarks Polycom

trademarks and/or service marks of Polycom, Inc., and are registered and/or common law marks in the United States and various other countries.

All other trademarks are property of their respective owners. No portion hereof may be reproduced or transmitted in any form or by any means, for any purpose other than the recipient's personal use, without the express written permission of Polycom.

, the Polycom logo and the names and marks associated with Polycom products are

Disclaimer While Polycom uses reasonable efforts to include accurate and up-to-date information in this document,

Polycom makes no warranties or representations as to its accuracy. Polycom assumes no liability or responsibility for any typographical or other errors or omissions in the content of this document.

Limitation of Liability Polycom and/or its respective suppliers make no representations about the suitability of the

information contained in this document for any purpose. Information is provided "as is" without warranty of any kind and is subject to change without notice. The entire risk arising out of its use remains with the recipient. In no event shall Polycom and/or its respective suppliers be liable for any direct, consequential, incidental, special, punitive or other damages whatsoever (including without limitation, damages for loss of business profits, business interruption, or loss of business information), even if Polycom has been advised of the possibility of such damages.

End User License Agreement By installing, copying, or otherwise using this product, you acknowledge that you

have read, understand and agree to be bound by the terms and conditions of the End User License Agreement for this product. The EULA for this product is available on the Polycom Support page for the product.

Patent Information The accompanying product may be protected by one or more U.S. and foreign patents and/or

pending patent applications held by Polycom, Inc.

Open Source Software Used in this Product This product may contain open source software. You may receive

the open source software from Polycom up to three (3) years after the distribution date of the applicable product or software at a charge not greater than the cost to Polycom of shipping or distributing the software to you. To receive software information, as well as the open source software code used in this product, contact Polycom by email at

OpenSourceVideo@polycom.com.

Customer Feedback We are striving to improve our documentation quality and we appreciate your feedback. Email

your opinions and comments to DocumentationFeedback@polycom.com.

Polycom Support Visit the Polycom Support Center for End User License Agreements, software downloads,

product documents, product licenses, troubleshooting tips, service requests, and more.

Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Who Should Read this Guide? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Overview of Polycom VVX Business Media Phones . . . . . . . . . . . . . . . . . . . . . . . .3

Overview of Phone Hardware and Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

VVX 101 and VVX201 Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

VVX 300 Series Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

VVX 400 Series Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

VVX 500 Series and VVX 600 Series Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

VVX 1500 Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Securing Your Phone with the Security Slot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Overview of the Phone Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

User Screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Home Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Calls Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Display the Calls Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Lines Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Display the Lines Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

Active Call Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

Display the Active Call Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

Switch among Phone Screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

Icons and Status Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Entering Information in Data Fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Entering Information Using the Dial Pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

Enter Information Using the Onscreen Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

Inputing Chinese Characters with PinYin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

Using the PinYin Input Widget . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

Enter Chinese Characters with the Dial Pad Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

Enter Chinese Characters with the Onscreen Keyboard . . . . . . . . . . . . . . . . . . . . . . .24

Polycom, Inc. 3

Contents

Logging Into and Locking Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

Log In to Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

Log Out of Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

Change Your Login Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

Log In to a Visitor Desk Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

Log Out of a Visitor Desk Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Log In to a Host Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Log Out of a Host Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Log In to a Guest ACD Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

Log Out of a Guest ACD Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

Locking Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30

Lock Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30

Unlock Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Change Your User Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Audio Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

Placing and Answering Audio Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

Placing Audio Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

Call Charges for Outgoing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

Place a Call from the Dialer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

Place an International Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

Place a Call from Recent Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

Calling Favorites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

Call Favorites from the Favorites List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

Call Favorites from the Home or Lines Screen . . . . . . . . . . . . . . . . . . . . . . . . . . .34

Calling Contacts from the Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

Call a Contact from a Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

Call a Contact from the Directory Search Screen . . . . . . . . . . . . . . . . . . . . . . . . .35

Place a Call from a Locked or Logged Out Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

Placing Intercom Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

Place an Intercom Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

Place an Intercom Call During a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

Place a Call from a VVX Expansion Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

Place a Call with a Hidden Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

Redial a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

Redial a Contact when the Contact is Available . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

Choosing a Protocol for Audio Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

Place an Audio Call using H.323 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

Set a Protocol for Placing Calls Automatically . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38

Polycom, Inc. 4

Contents

Answering Audio Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38

Answer an Incoming Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38

Answer a Call from the Calls Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

Answer a Call When in a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

Answer Calls Automatically . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

Answer a Call on a Locked Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40

Answer Intercom Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40

Answer a Call from a VVX Expansion Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40

Switch among the Handset, Headset, and Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

Mute and Unmute Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

Holding and Resuming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

Hold a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

Resume a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

Resume a Call on a VVX Expansion Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

End an Active Audio Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

End a Held Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

Choose a Default Transfer Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

Transfer a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

Cancel a Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

Parking and Retrieving Calls on the BroadSoft BroadWorks Server . . . . . . . . . . . . . . . . . . . . .43

Park a BroadSoft Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

Retrieve a BroadSoft Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44

Retrieve a Parked BroadSoft Call on Another Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44

Ignore a Parked Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

Managing Calls on VVX 101, 201, 300, 400, 500, and 600 Series Phones . . . . . . . . . . . . . . .45

Display Calls from the Lines Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

Display Calls from the Calls Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46

Manage a Call from the Calls Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46

Managing Calls on VVX 1500 Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46

View a List of Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

Manage a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Managing Calls Remotely . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48

Managing Calls with BroadSoft UC-One BroadWorks Anywhere . . . . . . . . . . . . . . . . . . . .48

Enable BroadWorks Anywhere . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48

Edit BroadWorks Anywhere Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49

Disable BWA Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49

Remove BWA Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49

Managing Calls with BroadSoft UC-One Remote Office . . . . . . . . . . . . . . . . . . . . . . . . . . .49

Add a Remote Office Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50

Polycom, Inc. 5

Contents

Disable Remote Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50

Edit Your Remote Office Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50

Ignoring or Rejecting Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50

Ignore or Silence an Incoming Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

Reject Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

Reject Calls from a Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

Rejecting Calls with Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

Enable and Disable Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52

Reject Calls with Do Not Disturb on Multiple Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . .52

Reject Calls with Do Not Disturb on One Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52

Reject Anonymous Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53

Redirecting Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53

Forwarding Incoming Calls to a Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53

Forward an Incoming Call to a Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53

Forward All Incoming Calls to a Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54

Disable Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54

Divert Calls to a Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54

Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

Tips for Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

Audio Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

Initiate a Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

Join Calls to Create a Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

End a Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

Hold a Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

Resume a Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58

Split a Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58

Manage Conference Call Participants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58

Alcatel-Lucent Advanced Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

Initiate an Advanced Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

Initiate an Advanced Conference Call During a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

Add Contacts to an Advanced Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

Join Calls to an Advanced Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

Join Two Calls into an Advanced Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

Viewing a Roster of Conference Participants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

Exit Participant Roster . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61

Return to Participant Roster . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61

Managing Advanced Conference Participants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61

Muting Advance Conference Participants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61

Mute and Unmute All Advanced Conference Participants . . . . . . . . . . . . . . . . . . .61

Polycom, Inc. 6

Contents

Mute and Unmute Individual Advance Conference Participants . . . . . . . . . . . . . .61

Remove Advanced Conference Participants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61

Shared Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

Shared Line Limitations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

Answering Calls on Shared Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

Missed and Received Calls on Shared Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

Hold a Call Privately on a Shared Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

Barge In on Calls for Busy Lamp Field Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

GENBAND's Multiple Appearance Directory Number - Single Call Appearance . . . . . . . . . . . .64

Placing a MADN Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

Answering a MADN Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

Barge In on an Active Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

Leave a Bridge Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

Resume a Held MADN Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65

Enabling Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65

Enable Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65

Disable Privacy Temporarily . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65

Enable Privacy on a Bridge Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

Alcatel-Lucent Shared Call Appearance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

Placing a SCAP Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

Answering a SCAP Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

Bridge In to an Active Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67

Leave a Bridge SCAP Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67

Make an Active Call Public . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67

Make an Active Call Private . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67

Holding or Passing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68

Pass an SCAP Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68

Resume a Passed SCAP Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68

BroadSoft UC-One Simultaneous Ring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68

Create a Personal Ring Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68

Add Numbers to Your Simultaneous Ring List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69

Delete Numbers from the Simultaneous Ring List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69

BroadSoft Executive-Assistant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69

Filter Executive Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70

Filter Calls for an Executive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70

Screen Executive Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70

Enable Call Screening for an Executive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70

Answering Executive Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

Place a Call on Behalf of an Executive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

Polycom, Inc. 7

Contents

Push an Active Call to an Executive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

Pick Up a Held Executive Call on a Shared Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

Pick Up a Held Executive Call on a Private Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72

Barge In on an Executive Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72

Silently Barge In on an Executive Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72

Opt In or Opt Out of being an Assistant for an Executive . . . . . . . . . . . . . . . . . . . . . . . . . .72

Divert Filtered Executive Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73

Recording Audio Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74

Guidelines when Recording Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74

Record a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74

Manage a Call while Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75

Pause a Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75

Resume a Recoding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75

Stop Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75

Record a Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76

Browse Recorded Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76

Play a Recorded Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76

Pause and Resume Played Recordings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77

Stop Playing a Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77

Rename a Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Delete a Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77

Video Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78

Tips for Video Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78

Using a VVX Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79

Control the Lens Angle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79

Stop Sending Video with the Privacy Shutter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79

Status Indicators and Messages for the VVX Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . .79

Changing Video Call Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81

Set the Call Rate for Video Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81

Stop Video for All Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81

Change Video Clarity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82

Changing the Video Call and PIP Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83

Change How PIP Video Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84

Change How Far-Side Video Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84

Display All Video Calls in Full Screen Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85

Place a Video Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86

Swap Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86

Display Video Calls in Full Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86

Polycom, Inc. 8

Contents

Exit Full Screen View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Stop Sending Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87

No Video from the Far Side . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88

Handling Video and Audio Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88

Handle Conference Calls with Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88

Managing Video Calls without a VVX Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89

View Video in Full Screen during Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89

Handling a Mixture of Video and Audio-Only Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90

Place Audio-Only Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90

Call Lists and Directories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92

Recent Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92

View Recent Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92

Sort Recent Call Entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93

Sort Entries by Call Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93

Edit Recent Contact Entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93

Delete a Recent Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93

Save a Recent Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93

View Call Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94

Managing the Contact Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94

Search for a Contact in the Contact Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94

Add a Contact to the Contact Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95

View Contact Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95

Update a Contact's Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96

Delete a Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96

Managing the Corporate Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96

Searching the Corporate Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96

Search of the Corporate Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97

Search of the Corporate Directory using Advanced Find . . . . . . . . . . . . . . . . . . . . . . .97

Save Corporate Directory Search Results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97

Clear Corporate Directory Search Results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97

Add Contacts from the Corporate Directory to the Contact Directory . . . . . . . . . . . . . . . . .98

Searching the BroadSoft Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98

Perform a Simple Search of the BroadSoft Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98

Perform an Advanced Search of the BroadSoft Directory . . . . . . . . . . . . . . . . . . . . . . . . . .98

Add BroadSoft Contacts to the Contact Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99

Managing the GENBAND Address Books . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99

Using the Global Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99

Perform a Simple Search of the Global Address Book . . . . . . . . . . . . . . . . . . . . . . . .100

Perform an Advanced Search of the Global Address Book . . . . . . . . . . . . . . . . . . . .100

Polycom, Inc. 9

Contents

Save a Global Address Book Contact to the Contact Directory . . . . . . . . . . . . . . . . .100

Save Global Address Book Search Results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .101

Using the Personal Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .101

View Contacts in the Personal Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .101

Search Your Personal Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .101

Add Contacts to the Personal Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102

Delete Contacts from the Personal Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . .102

Editing Contacts in the Personal Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102

Edit Contacts Locally . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102

Editing Contacts Remotely . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102

Favorites and Contact Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .104

Managing Favorites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .104

Add Favorites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .104

Viewing Favorites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105

View Favorites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105

View Favorites on the Home Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105

View Favorites from the Lines Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105

Reorder Favorites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105

Delete Favorites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105

Using Buddy Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .106

Add Contacts to Your Buddy List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .106

View Your Buddy List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .106

Monitor Contacts on Your Buddy List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .107

Buddies' Presence Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .107

View Your Watcher List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .107

Block Contacts from Viewing Your Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .107

View a List of Blocked Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .108

Unblock a Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .108

Managing BroadSoft UC-One Favorites and Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .108

BroadSoft UC-One Contacts' Presence Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . .108

Viewing BroadSoft UC-One Contacts and Favorites . . . . . . . . . . . . . . . . . . . . . . . . . . . .109

View BroadSoft UC-One Contacts and Favorites . . . . . . . . . . . . . . . . . . . . . . . . . . . .109

View BroadSoft UC-One Favorites in the Contact List . . . . . . . . . . . . . . . . . . . . . . . .110

View BroadSoft UC-One Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110

Filter BroadSoft UC-One Favorites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110

Search for BroadSoft UC-One Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111

Updating Your Presence Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .112

Updating Your Buddy Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .112

Polycom, Inc. 10

Contents

Update Your Buddy Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .112

Automatically Update Your Buddy Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113

Accessing, Sending, and Broadcasting Messages . . . . . . . . . . . . . . . . . . . . . . .114

Accessing Voice and Video Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114

Access Voicemail and Video Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114

Remove the Message Alert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115

Instant Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115

Send Instant Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115

Read Instant Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115

Reply to Instant Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .116

Delete Instant Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .116

Broadcasting Messages with Group Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .116

Send a Group Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .116

Receiving Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .117

Listen to a Page during an Active Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .117

Receiving Pages When You're Not in an Active Call . . . . . . . . . . . . . . . . . . . . . . . . .117

Group Paging Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118

Change the Default Paging Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118

Update Paging Group Subscriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118

Enable Pages to Play during Active Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .119

Broadcasting Messages with Push to Talk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .119

Send a PTT Broadcast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .119

Receiving PTT Broadcasts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120

Listen to a PTT Broadcast during an Active Call . . . . . . . . . . . . . . . . . . . . . . . . . . . .120

Receiving PTT Broadcasts When Not in an Active Call . . . . . . . . . . . . . . . . . . . . . . .121

Reply to PTT Broadcasts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .121

End PTT Broadcasts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .121

Push-To-Talk Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .121

Change the Default Channel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .122

Update Channel Subscriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .122

Enable PTT Broadcasts to Play During Active Calls . . . . . . . . . . . . . . . . . . . . . . . . .122

Phone Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .124

Using the Calendar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .124

Open the Calendar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .124

Navigate Day View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .124

Navigate to Other Views . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .125

Navigate Month View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .125

Display Meeting View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .125

Polycom, Inc. 11

Contents

Return to Day View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .125

Meeting Reminders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .125

Manage Meeting Reminders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .126

Choose a Meeting Reminder Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .126

Choose an Alert Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .126

Disable Meeting Reminders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .126

Joining Calendar Meetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .127

Join Meetings from the Calendar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .127

Join a Meeting from a Meeting Reminder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .127

Join a Meeting with an Alternate Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .127

Navigating the Browsers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .127

View the Idle Browser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128

Open the Web Browser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128

Browser Navigation Soft Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128

Using the Launch Pad on VVX 1500 Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .129

Access the Launch Pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .129

Open Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .129

Navigate the Launch Pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .130

Display the Launch Pad's Main Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .130

Enable My Info Portal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .130

Customizing Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .132

Password Required to Customize Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .132

Choose a Theme for Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .132

Set the Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .133

Change the Time and Date Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .133

Disable the Time and Date Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .133

Backlight Intensity and Timeout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .134

Set the Backlight Intensity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .134

Set the Backlight Timeout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .135

Changing Your Background . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .135

Change the Background Picture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .135

Adding Personal Photos as Your Background . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .135

Add a Background Using the Web Configuration Utility . . . . . . . . . . . . . . . . . . . . . . .136

Use a USB Flash Drive to Add a Background . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .136

Reset Your Background . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .137

Enable Transparent Line Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .137

Screen Savers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .138

Enable Screen Savers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .138

Use Personal Photos as Screen Savers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .139

Polycom, Inc. 12

Contents

Disable the Screen Saver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .140

Use Your Phone as a Digital Picture Frame . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .140

Picture Frame Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .141

Using Power-Saving Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .142

Change Your Office Hours . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .142

Change Timeouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .143

Changing Audio Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .143

Change Incoming Call Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .144

Set a Ringtone for Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .144

Set a Ringtone for Individual Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .144

Change the Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .144

Phone Accessories and Computer Applications . . . . . . . . . . . . . . . . . . . . . . . . .146

Using a Headset with Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .146

Connecting a Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .146

Use Your Headset for All Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .147

Reactivate Headset Memory Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .147

Using Electronic Hookswitch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .148

Setting the Headset Base Unit Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .148

Enable Electronic Hookswitch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .148

Change the Headset Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .149

Controlling Calls with Electronic Hookswitch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .149

Disconnect Your Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .149

Using Bluetooth Headsets with VVX 600 Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .149

Enable Bluetooth and Connect a Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .150

Managing Calls with Your Bluetooth Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .150

Disconnect and Remove Your Bluetooth Headset . . . . . . . . . . . . . . . . . . . . . . . . . . .151

Controlling Your Phone with Polycom Desktop Connector . . . . . . . . . . . . . . . . . . . . . . . . . . .151

Setting Up and Enabling the Polycom Desktop Connector . . . . . . . . . . . . . . . . . . . . . . . .151

Use the Direct Method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .152

Using the Indirect Method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .153

Connect Using the Indirect Method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .153

Disable the Polycom Desktop Connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .154

Using the Polycom Desktop Connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .154

Access Your Phone Screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .154

Using Keyboard Shortcuts to Perform Tasks on Your Phone . . . . . . . . . . . . . . . . . . .155

Enter Text in a Different Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .157

Connecting a Netgear Wi-Fi Adapter to Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .158

Connect the Wi-Fi Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .158

Connecting Polycom VVX Expansion Modules to Your Phone . . . . . . . . . . . . . . . . . . . . . . . .159

Polycom, Inc. 13

Contents

VVX Expansion Module Hardware Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .160

Connect VVX Expansion Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .164

Connect Additional Expansion Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .164

Assigning Contacts and Favorites to VVX Expansion Modules . . . . . . . . . . . . . . . . . . . .164

Assign Favorites to VVX Expansion Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .165

Identify Line Key Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .165

Generate the VVX Expansion Module Directory Card . . . . . . . . . . . . . . . . . . . . . . . . . . .166

Insert the Directory Card on the VVX Expansion Module . . . . . . . . . . . . . . . . . . . . . .166

Navigate VVX Color Expansion Module Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .167

Smart Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .167

Alternate Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .168

Changing the Backlight Intensity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .169

Accessibility Features on Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .170

Features for Hearing-Impaired Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .170

Features for Vision-Impaired and Blind Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .171

Features for Mobility-Impaired Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .172

Maintaining Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .173

Investigate Phone Warnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .173

Remove Warnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .173

Restart the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .173

Update the Phone Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .174

Test Phone Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .174

Clean the Touchscreen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .175

View Software Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .175

Updating the Phone Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .175

Update the Phone Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .175

Update Software Later . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .176

Postpone Software Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .176

Exit the Software Update Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .176

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .177

Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 77

USB Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .177

Troubleshoot the Calendar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .178

Login Credentials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .178

GENBAND Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .178

View the Status of the Personal Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .178

Polycom Desktop Connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .179

Polycom, Inc. 14

Contents

Troubleshoot Audio and Echo Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .179

Bluetooth Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .180

Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .180

Polycom, Inc. 15

Before You Begin

This Polycom VVX Business Media Phones User Guide uses a number of conventions that help you to understand information and perform tasks.

See the Polycom VVX Business Media Phones Regulatory Notices guide for all regulatory and safety guidance.

Who Should Read this Guide?

This guide is intended for beginning users, as well as intermediate and advanced users who want to learn more about their phone features.

This user guide contains information for the following Polycom

● VVX 101 business media phones

● VVX 201 business media phones

● VVX 300, 301, 310, and 311 business media phones

● VVX 400, 401, 410, and 411 business media phones

● VVX 500 and 501 business media phones

● VVX 600 and 601 business media phones

● VVX 1500 business media phones

● VVX Camera

● VVX Expansion Modules

VVX® products:

Overview of Polycom VVX Business Media Phones

Before you use your phone, take a few moments to familiarize yourself with its features and user interface. This section details your phone's components, the screen layout of your phone, and how to navigate your phone's interface.

The terms “the phone” and “your phone” refer to any of the business media phones. Unless specifically noted in this guide, especially with regard to phone graphics, all VVX business media phones operate in similar ways.

Note: As you read this guide, keep in mind that certain phone features are configurable by your system administrator or determined by your phone environment. As a result, some features may not be enabled or may operate differently on your phone. Additionally , the examples and graphics in this g uide may not directly reflect what is displayed or is available on your phone screen.

Overview of Phone Hardware and Keys

Use the following figures and tables to understand your VVX phone's hardware features. For more information about attaching phone hardware, including how to connect yo ur phone to the n etwork, see the Quick Start Guide for your phone available on your phone's support page on Polycom Voice Suppor t.

ELATED INFORMATION:

Securing Your Phone with the Security Slot USB Port Use Personal Photos as Screen Savers Use Your Phone as a Digital Picture Frame

VVX 101 and VVX201 Hardware

The following figure displays the hardware features on the VVX 101 and 201 business media phones. The table lists each numbered feature shown in this figure.

Polycom, Inc. 3

Overview of Polycom VVX Business Media Phones

Figure 1: VVX 101 and 201 hardware features

VVX 101 and 201 Hardware Feature Descriptions

Reference Number Feature Feature Description

1 Hookswitch Cradles the handset and end calls. 2 Line keys Enable you to select a phone line, view calls on a line, or

quickly call a favorite contact. 3 Speaker Provides ringer and speakerphone audio output. 4 Dialpad keys Enable you to enter numbers, letters, and special

characters. You can also use the dialpad keys to select

menu items that have index numbers. 5 Microphone Transmits audio to other phones. 6 Volume keys Adjust the volume of the handset, headset, speaker, and

ringer. 7 Mute key Mutes local audio during calls and conferences. 8 Speakerphone key Enables you to place and receive calls using the

speakerphone. 9 Headset key Enables you to place and receive calls through a headset. 10 Security slot (on side) Enables you to attach a universal security cable lock to

your phone so you can secure it to a desktop. 11 Navigation keys / Select key Scrolls through information or options displayed on the

phone's screen. Selects a field of displayed data.

Polycom, Inc. 4

Overview of Polycom VVX Business Media Phones

VVX 101 and 201 Hardware Feature Descriptions

Reference Number Feature Feature Description

12 Soft keys Enable you to select context sensitive keys that display

13 Home key Displays the Home screen from other screens, and

14 Screen Shows a 2.5-inch (6.35 cm) diagonal screen with a

15 Message Waiting Indicator Flashes red to indicate when you have new messages.

(continued)

along the bottom of the screen.

displays the Lines and Calls screen from the Home

screen.

backlight that enables you to view menus and data.

VVX 101 phones do not have a backlight.

VVX 300 Series Hardware

The following figure displays the hardware features on the VVX 300, 301, 310, and 311 business media phones. The table lists each numbered fe ature shown in this figure.

Figure 2: VVX 300 series hardware features

VVX 300 Series Hardware Feature Descriptions

Reference Number

1 Security slot

Polycom, Inc. 5

Feature Feature Description

Enables you to attach a universal security cable lock to your phone so you can

(on top)

secure it to a desktop.

Overview of Polycom VVX Business Media Phones

VVX 300 Series Hardware Feature Descriptions (continued)

2 Reversible

tab

3 Speaker Provides ringer and speakerphone audio output. 4 Soft keys Enable you to select context sensitive keys that display along the bottom of the

5 Transfer key Transfers an active call to a contact. 6 Dialpad keys Enable you to enter numbers, letters, and special characters. You can also use

7 Messages

key 8 Hold key Holds an active call or resumes a held call. 9 Microphone Transmits audio to other phones. 10 Volume keys Adjust the volume of the handset, headset, speaker, and ringer. 1 1 Mute key Mutes local audio during calls and conferences. The key glows red when

12 Speakerphon

e key

Secures the handset in the cradle when your phone stand is positioned at a high angle. To secure the handset, remove the tab, reverse it so the protrusion points up, and re-insert it. Position the handset so the protrusion on the tab fits into the slot on the handset.

screen.

the dialpad keys to select menu items that have index numbers. Enables you to access and manage instant and voice messages.

activated. Enables you to place and receive calls using the speakerphone. The key glows

green when activated.

13 Headset key Enables you to place and receive calls through a headset. The key glows green

when an analog headset is activated, and blue when a USB or Bluetooth headset is activated.

14 Navigation

key/ Select

key 15 Home key Displays the Home screen from other screens, and displays the Lines and Calls

16 Line keys Enable you to select a phone line, view calls on a line, or quickly call a favorite

17 Screen Shows a 3.2-inch (8.3 cm) diagonal screen with a backlight that enables you to

18 Message

Waiting

Indicator

Scrolls through information or options displayed on the phone's screen. Selects a field of displayed data.

screen from the Home screen.

contact.

view menus and data. Flashes red to indicate when you have new messages.

VVX 400 Series Hardware

The following figure displays the hardware features on the VVX 400, 401, 410, and 411 business media phones. The table lists each numbered fe ature shown in this figure.

Polycom, Inc. 6

Overview of Polycom VVX Business Media Phones

Figure 3: VVX 400 series hardware features

VVX 400 Series Hardware Feature Descriptions

Reference Number

1 Security slot

2 Reversible tab Secures the handset in the cradle when your phone stand is positioned at a high

3 Speaker Provides ringer and speakerphone audio output. 4 Soft keys Enable you to select context sensitive keys that display along the bottom of the

5 Transfer key Transfers an active call to a contact. 6 Dialpad keys Enable you to enter numbers, letters, and special characters. You can also use

7 Messages key Enables you to access and manage instant and voice messages. 8 Hold key Holds an active call or resumes a held call. 9 Microphone Transmits audio to other phones. 10 Volume keys Adjust the volume of the handset, headset, speaker, and ringer.

Feature Feature Description

Enables you to attach a universal security cable lock to your phone so you can

(on top)

secure it to a desktop.

angle. To secure the handset, remove the tab, reverse it so the protrusion points up, and re-insert it. Position the handset so the protrusion on the tab fits into the slot on the handset.

screen.

the dialpad keys to select menu items that have index numbers.

Polycom, Inc. 7

Overview of Polycom VVX Business Media Phones

VVX 400 Series Hardware Feature Descriptions (continued)

1 1 Mute key Mutes local audio during calls and conferences. The key glows red when

activated.

12 Speakerphone

key

13 Headset key Enables you to place and receive calls through a headset. The key glows green

14 Navigation key/

Select key

15 Home key Displays the Home screen from other screens, and displays the Lines and Calls

16 Line keys Enable you to select a phone line, view calls on a line, or qui ckly call a favorite

17 Screen Shows a 3.5-inch (8.89 cm) diagonal screen with a backlight that enables you to

18 Message

Waiting Indicator

Enables you to place and receive calls using the speakerphone. The key glows green when activated.

when an analog headset is activated, and blue when a USB or Bluetooth headset is activated.

Scrolls through information or options displayed on the phone's screen. Selects a field of displayed data.

screens from the Home screen.

contact.

view menus and data. Flashes red to indicate when you have new messages.

VVX 500 Series and VVX 600 Series Hardware

The following figure displays the hardware features on the VVX 500, 501, 600, and 601 business media phones. The table lists each numbered fe ature shown in this figure.

Polycom, Inc. 8

Overview of Polycom VVX Business Media Phones

Figure 4: VVX 500 series and VVX 600 series hardware features

VVX 500 Series and 600 Series Hardware Feature Descriptions

Reference Number

1 Reversible tab Secures the handset in the cradle when your phone stand is positioned at a

2 Speaker Provides ringer and speakerphone audio output. 3 Dialpad keys Enable you to enter numbers, letters, and special characters. You can also

4 Security slot (on

5 Microphone Transmits audio to other phones. 6 Volume keys Adjust the volume of the handset, headset, speaker, and ringer. 7 Mute key Mutes local audio during calls and conferences. The key glows red when

8 Speakerphone key Enables you to place and receive calls using the speakerphone. The key

9 Headset key Enables you to place and receive calls through a headset. The key glows

Feature Feature Description

high angle. To secure the handset, remove the tab, reverse it so the protrusion points up, and re-insert it. Position the handset so the protrusion on the tab fits into the slot on the handset.

use the dialpad keys to select menu items that have index numbers. Enables you to attach a universal security cable lock to your phone so you

side)

can secure it to a desktop.

activated.

glows green when activated.

green when an analog headset is activated, and blue when a USB or Bluetooth headset is activated.

Polycom, Inc. 9

Overview of Polycom VVX Business Media Phones

VVX 500 Series and 600 Series Hardware Feature Descriptions (continued)

10 Touchscreen Enables you to select items and navigate menus on the touch-sensitive

screen. Tap the screen to select and highlight screen items. To scroll, touch the screen, and swipe your finger up, down, right, or left.

11 Home key Displays the Home screen from other screens, and displays the Lines and

Calls screens from the Home screen.

12 Message Waiting

Indicator

13 USB port Enables you to attach a USB flash drive, a USB headset, or a VVX Camera.

Flashes red to indicate when you have new messages.

VVX 1500 Hardware

The following figure displays the hardware features on the VVX 1500 business media phone. The table lists each numbered feature shown in this figure.

Figure 5: VVX 1500 hardware features

Polycom, Inc. 10

Overview of Polycom VVX Business Media Phones

VVX 1500 Hardware Feature Descriptions

Reference Number

1 Camera Provides near-site video. The camera barrel is located directly behind the

2 Touchscreen Enables you to select items and navigate menus on the touch-sensitive

3 Menu key Enables you to access your phone and organization's features as well as

4 Applications key Enables you to access the Web Browser and Launch Pad. 5 Video key Controls the size, position, and transmission of video images. 6 Dialpad keys Enable you to enter numbers, letters, and special characters. You can also

7 Security slot (on

8 Speaker Provides ringer and speakerphone audio output. 9 Transfer key Transfers an active call to a contact. 10 Headset key Enables you to place and receive calls through a headset. The key glows

Feature Feature Description

camera lens. The camera barrel adjusts the camera angle.

screen. Tap the screen to select and highlight screen items. To scroll, touch the screen, and swipe your finger up and down.

other menu options.

use the dialpad keys to select menu items that have index numbers. Enables you to attach a universal security cable lock to your phone so you

side)

can secure it to a desktop.

green when headset memory mode is enabled. 1 1 Hold key Holds an active call or resumes a held call. 12 Speakerphone

key

13 Do Not Disturb

key

14 Headset

connector

15 USB port Enables you to connect a USB flash drive to display pictures on your phone,

16 Mute key Mutes your audio during calls and conferences. The key glows red when

17 Volume keys Adjust the volume of the handset, headset, speaker, and ringer. 18 Conference key Enables connection with another party for a conference. 19 Delete key Deletes data displayed on the screen. 20 Redial key Dials your most recently called contact.

Enables you to place and answer calls using the speakerphone. The key

glows green when the speakerphone is in use.

Cancels ringing and directs incoming calls to your mailbox. The key glows

red when activated.

Enables you to connect a headset to the phone.

and to record and play back calls.

activated.

Polycom, Inc. 11

Overview of Polycom VVX Business Media Phones

VVX 1500 Hardware Feature Descriptions (continued)

21 Arrow keys Enable you to scroll through lists, highlight items, and scroll through active

and inactive calls. The Left and Right arrow keys enable you to enable and

disable fields, scroll through values for a field, and position the cursor within

text to update the text. The Left arrow key also enables you to return to a

previous menu. 22 Messages key Enables you to access and manage instant, voice, and video messages. 23 Directory key Enables you to access the Contact and Corporate directories, as well as call

lists. 24 Message Waiting

Indicator

25 Privacy Shutter Covers and uncovers the camera.

Flashes red when you have new messages, when the phone is in

power-saving mode, or when the software is loading on your phone.

Securing Your Phone with the Security Slot

The security slot is located on the top, left, or right side of the phone and is indicated by a padlock symbol. See the hardware figure for your phone for the location of the security slot.

By fastening one end of a universal security cable to a stationary object such as a desk or table, and the other end to the security slot available on Polycom VVX phones, you can prevent your phone from being stolen or otherwise removed. Refer to the universal security documentation for more information on securing your phone.

ELATED INFORMATION:

Overview of Phone Hardware and Keys

Overview of the Phone Interface

Your VVX phone has icons, status indicators, and user screens help you navigate the interface and understand important information on the state of your phone.

User Screens

VVX phones have four screens that display on the phones:

● Home Screen—Displays your messages, settings, and information (all VVX phones)

● Calls Screen—Displays all active and held calls on your line (VVX 101, 201, 300 series, 400 series,

500 series, and 600 series phones)

● Lines Screen—Displays your phone lines, your favorites, and conditional soft keys (VVX 101, 201, 300 series, 400 series, 500 series, and 600 series phones)

● Active Call Screen—Displays the active call currently in progress (VVX 1500, 500 series, and 600 series phones)

Home Screen

On VVX phones, the phone line and icons you can select to access phone features, settings, and information display on the Home screen. On VVX 1500 phones, your phone line and favorites display on the Home screen.

Polycom, Inc. 12

Overview of Polycom VVX Business Media Phones

A Page Indicator also displays at the bottom of the screen to show the page you are currently viewing, as shown next. On VVX 500/501 and 600/601 phones, you can press and hold the Page Indicator to control how many icons display on the Home screen. Page Indicators do not display on VVX 1500 phones.

Figure 6: Home screen and Page Indicator on VVX 300 series phones On VVX 500 series and 600 series phones, you can tap a phone line on the Home screen to display

additional phone lines and favorites on your phone, as shown next. From this screen, you can also tap a phone line to open the Dialer or select a favorite to call.

Figure 7: Additional lines and favorites from the Home screen on VVX 500 series phones

ELATED INFORMATION:

Managing Favorites Placing Audio Calls

Calls Screen

The Calls screen is supported on VVX 101, 201, 300 series, 400 series, 500 series, and 600 series phones.Y ou ca n access the Calls screen when you have one held call or an active and held call in progress on your phone. The Calls screen is automatically displayed when you have an active call and one or more held calls on your phone.

All of your active and held calls display on the Ca lls screen. You can use the arrow keys or swipe the screen from the bottom to the top to view all calls on your phone. The total number of calls is displayed on your line, and if you have multiple lines on your phone, calls display under the associated line.

Polycom, Inc. 13

Overview of Polycom VVX Business Media Phones

Figure 8: Calls screen on VVX 500 and 600 series phones

Display the Calls Screen

When you have more than one call on your phone, you can display the Calls screen from any other screen on your phone.

» During a call, do one of the following:

 Press the Home key .  On VVX 101 and 201 phones, press the L- > C soft key.  On VVX 500/501 and 600/601 phones, tap the Calls soft key in the status bar.  On VVX 500/501 and 600/601 phones, swipe the screen right to left.

Lines Screen

The Lines screen is supported on VVX 101, 201, 300 series, 400 seri es, 500 series, and 600 series phones andis the default screen when your phone is not in use. When you have multiple calls on your phone, the number of calls you have is displayed next to the line number.

You can view your phone lines, favorites, and soft keys on the Lines screen, as shown next.

Figure 9: Phone line, favorites, and soft keys on the Lines screen on the VVX 300 series On VVX 500 and 600 series phone, you can also view active call and incoming call information in the status

bar on the Lines screen, if enabled by your administrator, as shown next.

Polycom, Inc. 14

Overview of Polycom VVX Business Media Phones

Display the Lines Screen

You can view the Lines screen at any time on your phone from any other screen.

» Press the Home key .

Active Call Screen

The Active Call screen is supported on VVX 1500, 500/501, and 600/601 phones, and the screen is displayed when you place a call and have an active call in progress. When you have an active call in progress, the name and number of the contact you are talking with a nd the duration of the call is displa yed. In the Active Call screen, you can hold, end, and transfer the call, or set up a conference call.

Figure 10: Active Call screen on VVX 500 series phones

Note: If the Active Call screen does not display when you place a call, your system administrator has set

up your phone to display active call information in the status bar on the Lines screen.

Display the Active Call Screen

The Active Call screen displays only when an active call is in progress on your phone.

» Do one of the following:

 Plac e a call.  On VVX 500/501 and 600/601 phones, press the Home key during an active call.  On VVX 500/501 and 600/601 phones, tap in the status bar.  On VVX 500/501 and 600/601 phones, swipe the screen from right to left.

Switch among Phone Screens

You can see any phone screen on your phone from other screens by pressing the Home key , or by swiping your finger from right to left on the touchscreen. Although you can access any phone screen from other screens, you can access certain screens only if your phone is idle or has one or more calls in progress.

You can access certain screens in the following scenarios:

● If your phone is not in use, you can access the Home and Lines screen.

● If your phone has an active call, you can access all screens.

● If your phone has one active call only, you can access the Home, Lines, and Active Call screens.

Polycom, Inc. 15

+ 166 hidden pages

Polycom VVX 101 Series, VVX 400 Series, VVX 500 Series, VVX 600 Series, VVX 201 Series User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Before You Begin

Who Should Read this Guide?

Related Documentation

Overview of Polycom VVX Business Media Phones

Overview of Phone Hardware and Keys

VVX 101 and VVX201 Hardware

Figure 1: VVX 101 and 201 hardware features

1 Hookswitch Cradles the handset and end calls. 2 Line keys Enable you to select a phone line, view calls on a line, or

quickly call a favorite contact. 3 Speaker Provides ringer and speakerphone audio output. 4 Dialpad keys Enable you to enter numbers, letters, and special

menu items that have index numbers. 5 Microphone Transmits audio to other phones. 6 Volume keys Adjust the volume of the handset, headset, speaker, and

ringer. 7 Mute key Mutes local audio during calls and conferences. 8 Speakerphone key Enables you to place and receive calls using the

speakerphone. 9 Headset key Enables you to place and receive calls through a headset. 10 Security slot (on side) Enables you to attach a universal security cable lock to

your phone so you can secure it to a desktop. 11 Navigation keys / Select key Scrolls through information or options displayed on the

Reference Number Feature Feature Description

12 Soft keys Enable you to select context sensitive keys that display

13 Home key Displays the Home screen from other screens, and

14 Screen Shows a 2.5-inch (6.35 cm) diagonal screen with a

15 Message Waiting Indicator Flashes red to indicate when you have new messages.

VVX 101 phones do not have a backlight.

VVX 300 Series Hardware

Figure 2: VVX 300 series hardware features

Reference Number

Feature Feature Description

3 Speaker Provides ringer and speakerphone audio output. 4 Soft keys Enable you to select context sensitive keys that display along the bottom of the

5 Transfer key Transfers an active call to a contact. 6 Dialpad keys Enable you to enter numbers, letters, and special characters. You can also use

key 8 Hold key Holds an active call or resumes a held call. 9 Microphone Transmits audio to other phones. 10 Volume keys Adjust the volume of the handset, headset, speaker, and ringer. 1 1 Mute key Mutes local audio during calls and conferences. The key glows red when

13 Headset key Enables you to place and receive calls through a headset. The key glows green

key 15 Home key Displays the Home screen from other screens, and displays the Lines and Calls

16 Line keys Enable you to select a phone line, view calls on a line, or quickly call a favorite

17 Screen Shows a 3.2-inch (8.3 cm) diagonal screen with a backlight that enables you to

Scrolls through information or options displayed on the phone's screen. Selects a field of displayed data.

VVX 400 Series Hardware

Figure 3: VVX 400 series hardware features

Reference Number

2 Reversible tab Secures the handset in the cradle when your phone stand is positioned at a high

3 Speaker Provides ringer and speakerphone audio output. 4 Soft keys Enable you to select context sensitive keys that display along the bottom of the

5 Transfer key Transfers an active call to a contact. 6 Dialpad keys Enable you to enter numbers, letters, and special characters. You can also use

7 Messages key Enables you to access and manage instant and voice messages. 8 Hold key Holds an active call or resumes a held call. 9 Microphone Transmits audio to other phones. 10 Volume keys Adjust the volume of the handset, headset, speaker, and ringer.

Feature Feature Description

1 1 Mute key Mutes local audio during calls and conferences. The key glows red when

13 Headset key Enables you to place and receive calls through a headset. The key glows green

15 Home key Displays the Home screen from other screens, and displays the Lines and Calls

16 Line keys Enable you to select a phone line, view calls on a line, or qui ckly call a favorite

17 Screen Shows a 3.5-inch (8.89 cm) diagonal screen with a backlight that enables you to

Enables you to place and receive calls using the speakerphone. The key glows green when activated.

Scrolls through information or options displayed on the phone's screen. Selects a field of displayed data.

VVX 500 Series and VVX 600 Series Hardware

Figure 4: VVX 500 series and VVX 600 series hardware features

Reference Number

1 Reversible tab Secures the handset in the cradle when your phone stand is positioned at a

2 Speaker Provides ringer and speakerphone audio output. 3 Dialpad keys Enable you to enter numbers, letters, and special characters. You can also

5 Microphone Transmits audio to other phones. 6 Volume keys Adjust the volume of the handset, headset, speaker, and ringer. 7 Mute key Mutes local audio during calls and conferences. The key glows red when

8 Speakerphone key Enables you to place and receive calls using the speakerphone. The key

9 Headset key Enables you to place and receive calls through a headset. The key glows

Feature Feature Description

10 Touchscreen Enables you to select items and navigate menus on the touch-sensitive

11 Home key Displays the Home screen from other screens, and displays the Lines and

13 USB port Enables you to attach a USB flash drive, a USB headset, or a VVX Camera.

Flashes red to indicate when you have new messages.

VVX 1500 Hardware

Figure 5: VVX 1500 hardware features

Reference Number

1 Camera Provides near-site video. The camera barrel is located directly behind the

2 Touchscreen Enables you to select items and navigate menus on the touch-sensitive

3 Menu key Enables you to access your phone and organization's features as well as

4 Applications key Enables you to access the Web Browser and Launch Pad. 5 Video key Controls the size, position, and transmission of video images. 6 Dialpad keys Enable you to enter numbers, letters, and special characters. You can also

8 Speaker Provides ringer and speakerphone audio output. 9 Transfer key Transfers an active call to a contact. 10 Headset key Enables you to place and receive calls through a headset. The key glows

Feature Feature Description

green when headset memory mode is enabled. 1 1 Hold key Holds an active call or resumes a held call. 12 Speakerphone

15 USB port Enables you to connect a USB flash drive to display pictures on your phone,

16 Mute key Mutes your audio during calls and conferences. The key glows red when

17 Volume keys Adjust the volume of the handset, headset, speaker, and ringer. 18 Conference key Enables connection with another party for a conference. 19 Delete key Deletes data displayed on the screen. 20 Redial key Dials your most recently called contact.

Enables you to connect a headset to the phone.

21 Arrow keys Enable you to scroll through lists, highlight items, and scroll through active

previous menu. 22 Messages key Enables you to access and manage instant, voice, and video messages. 23 Directory key Enables you to access the Contact and Corporate directories, as well as call