Polycom Trio 8800, Trio 8500, Trio Visual+ User Manual

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DEPLOYMENT GUIDE

UC Software 5.5.4AA | April 2018 | 3725-49078-022A

Polycom® UC Software with Skype for Business

For Polycom® Trio™ 8800 and 8500 Systems and Polycom Trio Visual+ System

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Copyright© 2018, Polycom, Inc. All rights reserved. No part of this document may be reproduced, translated into another language or format, or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc.

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All other trademarks are property of their respective owners. No portion hereof may be reproduced or transmitted in any form or by any means, for any purpose other than the recipient's personal use, without the express written permission of Polycom.

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Contents

Conventions Used in Polycom Guides . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Information Elements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Typographic Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Microsoft Qualified Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Polycom Trio System Interoperability with Microsoft . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Prerequisites - On-Premises Deployments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Polycom UC Software, Template Files, and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Limitations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Get Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Deploying Polycom Phones with Skype for Business . . . . . . . . . . . . . . . . . . . . 12

Power the Polycom Trio System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Configure the Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Set Up Polycom UC Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Provisioning the Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Configuring In-Band Provisioning Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Provision and Update with a USB Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Audio Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Polycom NoiseBlock™ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Microphone Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Audio Output Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

USB Audio Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Polycom Trio System Audio Codec Support with Skype for Business . . . . . . . . . . . . . . . . . . 31

Video Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Video and Camera Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Toggling Between Audio-only or Audio-Video Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Video-based Screen Sharing Support for Polycom Trio Solution . . . . . . . . . . . . . . . . . . . . . . 43

Skype for Business Video Layouts on Polycom Trio System . . . . . . . . . . . . . . . . . . . . . . . . . 44

Forward Error Correction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Video Simulcast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Supported Video Codecs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

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Contents

Content . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Content Sharing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Create Conference Room Accounts for Skype for Business . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Screen Mirroring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

User Accounts and Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Smart Login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Microsoft Exchange Integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Private Meetings in Microsoft Exchange . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Unified Contact Store . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Contact Directories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Call Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Administrator Menu on Polycom Trio Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Skype for Business User Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Create a User Profile Configuration File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Call Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Skype for Business Local and Centralized Real-Time Audio and Video Calling . . . . . . . . . . . 81

Using an API to Join a Skype for Business Meeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Join a Meeting with a SIP URI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Skype for Business Private Meeting Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

USB Mode for Skype Room Systems and Surface Hub . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Local Call Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Configuring Shared Line Appearance (SLA) for Skype for Business . . . . . . . . . . . . . . . . . . . 88

Hybrid Line Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

International Dialing Prefix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Centralized Conference Control Protocol (CCCP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Local Digit Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Dial Plans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

System Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Capture Your Device's Current Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Time and Date Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Polycom Trio System Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Phone Theme . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Polycom Trio System Display Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Polycom Trio Solution IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Configure the Polycom Trio System Phone Number and Label . . . . . . . . . . . . . . . . . . . . . . 114

Status Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

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Contents

System Name for Wireless Content Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Time Zone Location Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Near Field Communication (NFC)-Assisted Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Wireless Network Connectivity (Wi-Fi) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Extended Link Layer Discovery Protocol (LLDP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

STUN / TURN / ICE Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Accessing the Web Configuration Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Device Lock for Skype for Business . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Administrator and User Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Security Certificates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Lock Phone Ports and Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Securing Audio Using Master Key Identifier (MKI) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Configuring a Skype for Business Sign In Method and Credentials . . . . . . . . . . . . . . . . . . . 142

PIN Authentication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Web Sign In for Skype for Business Online . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

Single Sign-On (SSO) Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Hardware and Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Powering the Polycom Trio 8500 and 8800 Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Power the Polycom Trio System with the Optional Power Injector . . . . . . . . . . . . . . . . . . . . 149

Pairing the Polycom Trio Visual+ with Polycom Trio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Polycom Trio System Power Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

Consumer Electronics Controls (CEC) over HDMI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

Device and Software Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

In-Band Provisioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

Data Center Resiliency . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

Polycom Experience Cloud . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

Client Media Port Ranges for QoE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

Microsoft Quality of Experience Monitoring Server Protocol (MS-QoE) . . . . . . . . . . . . . . . . 162

User Log Upload . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Polycom UC Software Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

Phone Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

Change the Base Profile from the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

Inbound and Outbound Ports for Polycom Trio System with Skype for Business . . . . . . . . . 176

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Contents

Real-Time Transport Protocol (RTP) Port Parameters for Skype for Business . . . . . . . . . . . 178

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Conventions Used in Polycom Guides

Polycom guides contain terms, graphical elements, and a few typographic conventions. Familiarizing yourself with these terms, elements, and conventions will help you successfully perform tasks.

Information Elements

Polycom guides may include any of the following icons to alert you to important information.

Information Elements

Name Icon Description

Note

Important

Caution The Caution icon highlights information you need to know to avoid a hazard that could

Web Info

The Note icon highlights information of interest or important information needed to be successful in accomplishing a procedure or to understand a concept.

Important highlights information of interest or important information needed to be successful in accomplishing a procedure or to understand a concept.

potentially impact device performance, application functionality, or successful feature configuration.

The Web Info icon highlights supplementary information available online such as documents or downloads on support.polycom.com or other locations.

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Conventions Used in Polycom Guides

Typographic Conventions

A few typographic conventions, listed next, are used in Polycom guides to distinguish types of in-text information.

Typographic Conventions

Convention Description

Bold Highlights interface items such as menus, menu selections, window and dialog names,

soft keys, file names, and directory names when they are involved in a procedure or user action. Also used to highlight text to be entered or typed.

Italics Used to emphasize text, to show example values or inputs (in this form: <example>), and

to show titles of reference documents available from the Polycom Support Web site and other reference sites.

Blue Text Used for cross references to other sections within this document and for hyperlinks to

external sites and documents.

Courier Used for code fragments, parameter names and permitted values.

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Getting Started

This guide provides general guidance on installing and provisioning with Polycom UC Software and shows you how to deploy the Polycom Trio 8800 and 8500 systems.

The Polycom Trio Visual+ accessory is supported with the Polycom Trio 8500 and 8800 systems. This guide shows you how to set up a Polycom Trio system with the Polycom Trio Visual+ system to provide video and content-sharing capabilities to your calls.

Support for Lync 2010 is limited to testing of basic call scenarios. Microsoft support of Lync and Skype for Business is documented on Microsoft's website. Microsoft does not currently support IP phones on Lync

2010. For information, see IP Phones on Microsoft Support.

The Polycom Trio 8800 and 8500 systems are also known as Polycom RealPresence Trio 8800 and 8500 systems.

Microsoft Qualified Phones

Polycom offers Polycom Trio systems already configured for use with Skype for Business on-premise deployments or Skype for Business Online. Polycom Trio systems include Microsoft-qualified UC Software with a Polycom feature license that enable you to start up and register with default Microsoft settings.

Feature Licenses

Polycom devices purchased and shipped with a Skype or Lync Base Profile include a Polycom feature license to register with Skype for Business, Lync Server, and Office 365. If you do not purchase devices with a configured Skype or Lync Base Profile, you can use Polycom phones in a Skype for Business, Lync Server, or Office 365 environment for trial purposes, without purchasing a license, for a maximum of 30 days.

For information about purchasing a Polycom feature license, talk to your Polycom reseller or Polycom sales representative.

Polycom Trio System Interoperability with Microsoft

Polycom Trio systems support integration with:

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Getting Started

● Skype for Business on-premises.

● Skype for Business Online including Microsoft Skype for Business Cloud PBX in Microsoft Office 365.

● Polycom Trio Visual+ system interoperability with Skype for Business on-premises and Online (O365)

is Polycom supported but not Microsoft qualified.

● The migration of users from Skype for Business on-premises to Office 365

● Microsoft Exchange on-premises 2013 and 2010

● Exchange Online services

● Lync Server 2013 and Lync Server 2010 (audio only) for on-premise deployments.

Web Info: For full lists of Polycom-supported Microsoft environments, features, client versions, and products tested, see the Polycom Trio Solution - Release Notes on Polycom Trio.

Prerequisites - On-Premises Deployments

Before you set up Polycom devices for an on-premises Skype for Business deployment, ensure that you complete the following tasks:

● Set the server log levels to capture only low-level events.

● Disable automatic device update by setting:



Set-CsIPPhonePolicy -EnableDeviceUpdate $False

For more information see Set-CsIPPhonePolicy on Microsoft TechNet.



device.prov.lyncDeviceUpdateEnabled.set=0



device.prov.lyncDeviceUpdateEnabled=0

Polycom UC Software, Template Files, and Documentation

Polycom offers UC Software for Skype for Business in two file formats:

● Combined or Split sip.ld.

● Polycom offers UC Software in CAB file format. This Microsoft Windows archive file format,

recommended by Microsoft for customer premises equipment (CPE), safely compresses data and embeds digital certificates.

This Deployment Guide refers to two configuration file templates:

● SkypeTrioSharedExample.cfg. This template file for the Polycom Trio 8800 system provides you with all required parameters and default settings to register with Skype for Business Server.

● 000000000000.cfg. Use this master configuration file to load SkypeTrioSharedExample.cfg and all other configuration files containing settings you want to load to devices from a central provisioning server. For details on using template and master configuration files, see the Polycom Trio Solution - Administrator Guide.

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Getting Started

Web Info: All template files, Polycom UC Software, and supporting documentation is

available on Polycom Trio Support.

Limitations

The Polycom Trio 8800 and 8500 systems support audio-only conference calls in a Microsoft Lync Server 2010 environment.

Get Help

For more information about installing, configuring, and administering Polycom products, refer to Documents and Downloads at Polycom Support.

The Polycom Community

The Polycom Community gives you access to the latest developer and support information. Participate in discussion forums to share ideas and solve problems with your colleagues. To register with the Polycom Community, simply create a Polycom online account. When logged in, you can access Polycom support personnel and participate in developer and support forums to find the latest information on hardware, software, and partner solutions topics.

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Deploying Polycom Phones with Skype for Business

Complete four major tasks to register your phones with Skype for Business. If you are using Polycom phones

shipped with Skype for Business-qualified UC Software and want to keep default settings with no change, you need only configure the network. If you want to customize default settings, complete the following tasks

● Power the Polycom Trio System

● Configure the Network

● Set Up Polycom UC Software

● Provisioning the Phones

Note: Polycom phones ordered with the Skype or Lync Base Profile are shipped with Skype for Business-qualified software that enables you to start up the phone and register with Skype for Business Server with default settings. If you are using Polycom phones shipped with Skype for Business-qualified UC Software and want to keep default settings with no change, you need only complete the task Set Up the Network. If you want to customize default settings, complete all four tasks.

Power the Polycom Trio System

For instructions on powering the Polycom Trio 8800 and 8500 systems, and the Polycom Trio Visual+ system, refer to Hardware and Accessories.

Configure the Network

Configure the following network settings to register Polycom devices with Skype for Business.

To configure the network:

1 Set up or verify Domain Name System (DNS) service (SRV) records to allow the devices to discover

Skype for Business server automatically. For information on creating and verifying DNS SRV records, see Required DNS Records for Automatic Client Sign-In on Microsoft TechNet.

2 (Optional) If you are setting Microsoft Call Admission Control (CAC) refer to Microsoft Plan for call

admission control in Skype for Business Server 2015 for required bandwidth guidelines.

3 Obtain a root certificate authority (CA) security certificate using one of the following methods:

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Certificate Method Description

Lightweight Directory Access Protocol (LDAP) Domain Name System (DNS)

Dynamic Host Configuration Protocol (DHCP) Option 43

DHCP Option 66 Use this method if you are using a provisioning server or set DHCP options using

Polycom devices running UC Software 5.3.0 or later that you are registering with Skype for Business automatically fetch the root certificate using a LDAP DNS query. Phones you register with Skype for Business are enabled with this feature by default and no additional configuration is required.

When provisioning phones from within an enterprise, you can use DHCP Option 43 to download a private CA root security certificate used by Skype for Business. The security certificate is required to support secure HTTPS and TLS connections.

In conjunction with DHCP Option 43, ensure that your devices can access Skype for Business Server Certificate Provisioning Web service over HTTP (TCP 80) and HTTPS (TCP 443).

Note: If you configure DHCP Option 43 in on-premises Skype for Business deployments, the phone displays only the PIN Authentication menu to users.

For more details and troubleshooting information on DHCP Option 43, see Set Up

DHCP for Devices on Microsoft TechNet.

one of the following methods:

• DHCP Option 160. If you are using Polycom devices with a Skype or Lync Base Profile, use Option 161 with the address (URL or IP address) of the provisioning server. You can set the provisioning server address or URL on the device menu.

• DHCP Option 161. If you are using Polycom devices with an Open SIP Base Profile, use Option 160 with the address (URL or IP address) of the provisioning server. You can set the provisioning server address or URL on the device menu or set the Base Profile using the Web Configuration Utility.

4 Set up each user with a Skype for Business account and credentials.

Supported DHCP Options and Sub-Options on the Polycom Trio System

The following table lists the individual options and sub-options for DHCP Option 43 supported on the Polycom Trio system.

DHCP Options and Sub-Options

Option Result

Option 1 - Subnet mask The phone parses the value from Option 43

Option 2 - Time offset The phone parses the value.

Option 3 - Router The phone parses the value.

Option 4 - Time server The phone parses the value.

Option 6 - Domain Name Server The phone parses the value.

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DHCP Options and Sub-Options

Option 7 - Domain Log server The phone parses the value.

Option 15 - Domain Name The phone parses the value.

Option 42 - Network Time Protocol server The phone parses the value.

Option 66 - TFTP Server Name The phone parses the value.

Sub-options configured in Option 43

Options 1, 2, 3, 4, 5, 6, 7, 15, 42, and 66 The phone parses the value.

Skype for Business DHCP Options on Polycom Trio Solution

The following table lists the Skype for Business options and sub-options for DHCP Option 43 supported on Polycom Trio systems. For more detailed information on sub-options and URL format, see Setting Up DHCP

for Devices on Microsoft TechNet.

DHCP Options and Sub-Options

Option Result

Option 1- Subnet mask The phone parses the value from Option 43

Option 2 - Time offset The phone parses the value.

Option 3 - Router The phone parses the value.

Option 4 - Time server The phone parses the value.

Option 6 - Domain Name Server The phone parses the value.

Option 7 - Domain Log server The phone parses the value.

Option 15 - Domain Name The phone parses the value.

Option 42 - Network Time Protocol server The phone parses the value.

Option 66 - TFTP Server Name The phone parses the value.

Sub-options configured in Option 43

Sub-option 1 - UC Identifier

Sub-option 2 - URL Scheme

Sub-option 3 - Web Server FQDN

Sub-option 4 - Port

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DHCP Options and Sub-Options

Sub-option 5 - Relative Path for Certificate Provisioning Web Service.

Example URL:

https://lyncsvrWebPoolFQDN:443/CertProv/CertProvisioningService.svc

Set Up Polycom UC Software

The latest UC Software for Polycom Trio is available on Polycom Trio Support.

Caution: To avoid placing the phone in a continuous reboot cycle, do not provision phones with UC Software from both a Microsoft server and your own provisioning server.

To set up Polycom UC Software:

1 Set up a provisioning server on your computer and create a root directory to hold all of the required

UC Software, configuration files, and subdirectories. Name the directory to identify it as containing the Polycom UC Software release.

To set up your own provisioning server, you need an XML editor, such as XML Notepad, installed on your computer. Your provisioning, or boot server must support one of the FTP, FTPS, TFTP, HTTP, or HTTPS protocols, FTP being the most common. FileZilla Server is a free FTP solution.

2 Decide if you are provisioning your phones from Skype for Business Server or using your own

provisioning server.

Deploying UC Software in CAB file format provisions the phones and enables default feature functionality, including the automatic software update feature. However, if you want to change or customize default functionality of the phone features, you need to set up and edit Polycom UC Software configuration files on your own provisioning server and send the custom settings to the phones.

3 Download, save, and extract UC Software to the root directory you created.

 If you are deploying UC Software from Skype for Business Server, download the CAB file version

of Polycom UC Software.

 If you are deploying phones from your own provisioning server, download the split or combined

version of Polycom UC Software in XML format.

4 After the UC Software directory is extracted, open the folder in your root directory.

5 Configure a Call Park Orbit Policy. You must configure a call park orbit policy to enable the call park

feature. See Configuring Call Park on the Microsoft web site.

Provisioning the Phones

Polycom provides manual per-phone provisioning methods and centralized provisioning methods. The method labeled device.set is an advanced method for users familiar with Polycom configuration files and uses centralized provisioning to set the Base Profile for multiple phones.

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The Base Profile is a provisioning option available on Skype for Business-enabled Polycom devices that simplifies the process of registering your devices with Skype for Business. The Base Profile displays in the phone's menu system and varies by phone model. The Base Profile automates registration with a default set of configuration parameters and settings; you cannot modify or customize the Base Profile or feature settings. Because you can provision only a single phone at a time from the local phone menu, Polycom recommends using centralized provisioning for deployments of greater than 20 devices requiring only default Skype for Business settings.

If you are using Polycom UC Software 5.1.1 or later, the Web Configuration Utility is disabled by default and you cannot register phones with the Web Configuration Utility. If you want to use a phone's Web Configuration Utility after the phone is registered with Skype for Business Server, you must enable access to the Web Configuration Utility.

Related Links:

● For complete information on provisioning Polycom Trio with UC Software, see the Polycom Trio

Systems - Administrator Guide on Polycom Trio Support.

Manual Provisioning Methods

Polycom provides five per-phone manual methods you can use to register Polycom devices with Skype for Business. All manual provisioning methods set the Base Profile of a phone to Skype. The Base Profile is a feature on each Polycom phone that, when set to Skype, automatically provisions the phone with the default parameters required to work with Skype for Business.

When you use configuration files to provision the phones with Skype for Business, the phone Base Profile stays set to Generic. You do not need to set the Base Profile to Skype for Business when provisioning with configuration files.

You can set the Base Profile of a phone to Skype in the following ways:

● Set the Base Profile from the Settings Menu. Set the Base Profile to Skype from the phone’s Settings

menu during normal phone functioning.

● Set the Base Profile Using the Web Configuration Utility. Use the Polycom Web Configuration Utility

to set the Base Profile from a web browser. This is particularly useful when working remotely.

Manually Reboot the Phone

When you change the Base Profile using any of these methods, the phone reboots. If the phone does not reboot, you can manually reboot by powering off/on the phone or manually rebooting the phone from the Settings menu.

To manually reboot the phone:

1 Go to Settings > Advanced.

2 Enter the password (default 456).

3 Press Enter.

4 Choose Reboot Phone.

When the phone completes the reboot cycle, the Sign In screen displays.

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Set the Base Profile from the Settings Menu

You can set the Base Profile to Skype from the phone Settings menu.

To set the Base Profile to Skype from the Settings Menu:

1 Go to Settings > Advanced > Administration Settings > Network Configuration, and set Base

Profile to Skype.

2 Select Back > Save Configuration. The phone automatically restarts and displays the Sign In

screen. Users can now sign in.

Set the Base Profile Using the Web Configuration Utility

If your phone is not shipped with the Base Profile set to Skype for Business, you can use the Web Configuration Utility to manually set a phone's Base Profile to Skype. As part of a UC Software security update, phone access to the Web Configuration Utility is disabled by default when the phone registers with Skype for Business Server. To enable access, refer to Access to the Web Configuration Utility. You cannot configure sign-in credentials using the Polycom Web Configuration Utility.

To set the Base Profile to Skype using the Web Configuration Utility:

1 Provide power to your phones and allow the phones to complete the power-up process.

2 Obtain the IP address of each phone in your deployment by going to Settings > Status > Platform

> Phone. The IP address displays in the IP: field.

3 Enter the phone's IP address in the address bar of a web browser.

The Web Configuration Utility login screen displays.

4 Choose Admin to log in as an administrator, and then enter the administrator password (default

456) and click Submit.

5 In the Home page, navigate to the Simple Setup menu.

6 From the Base Profile drop-down, choose Skype, and click Save at the bottom of the page.

7 In the confirmation dialog, choose Yes. The phone automatically restarts.

Users can now sign in.

Centralized Provisioning

Polycom strongly recommends using a central provisioning server when provisioning multiple phones to:

● Configure multiple devices automatically

● Facilitate automated software updates

● Receive automatic log files

● Add, remove, or manage features and settings to multiple phones simultaneously

● Create phone groups and modify features and settings for each phone group

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Caution: Using an existing server to deploy your provisioning server can affect performance of your Skype for Business deployment. Misconfiguration or nonstandard deployment of the Microsoft Internet Information Services (IIS) web server may affect your ability to obtain accurate Microsoft support.

Centralized Provisioning Methods

Use one of the following methods to centrally deploy multiple devices:

● Set Up Polycom with Skype for Business Online and Microsoft® Exchange Online. Use Skype for

Business Online or Microsoft Exchange Online to set up phones and configure features.

● Deploy UC Software from Skype for Business Server. Download UC Software in CAB file format and

place the software on Skype for Business Server. Default feature settings are applied to all your phones.

● Deploy UC Software for Polycom Trio Systems from a Provisioning Server . This method requires you

to set up your own provisioning server. Setting up your own provisioning server enables you to customize feature settings using the template configuration files included in the UC Software download. With this method, users can sign in with their credentials from the phone's interface.

● Set the Base Profile with device.* Parameters. Polycom recommends using device.* parameters to

configure multiple devices and only if you are familiar with Polycom centralized provisioning and configuration files.

Set Up Polycom with Skype for Business Online and Microsoft

Skype for Business Online and Microsoft Exchange Online provide applications and services including email and social networking, Exchange Server, SharePoint, Yammer, MS Office web applications, and Microsoft Office software. Polycom offers Skype for Business Online and Exchange Online for:

● Polycom Trio 8800 and 8500 systems

● VVX 201, 300/310, 301/311, 400/410, 401/411, 500/501, and 600/601 business media phones

If you need to configure media ports for Skype for Business Online deployments, see Skype for Business

Online for specific port numbers.

When using Skype for Business Online and Microsoft Exchange Online, note the following:

● You must use TLS-DSK to authenticate Polycom phones

● Polycom phones support use of ZTP staging for software upgrades

You can configure and manage VVX business media phones from the Office 365 online interface without the need for a separate provisioning server. After you set up phones, the first time users log in to a phone, users are prompted by a menu to set the time zone.

To set up Exchange online:

1 Install and open the Skype for Business Online, Windows Powershell Module.

2 Type the command

3 Connect to the Skype for Business tenancy using the command

$session=New-CsOnlineSession -Credential $cred

Exchange Online

Import-Module SkypeOnlineConnector

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4 When the Powershell credential request dialog displays, enter your Skype for Business user name

and password.

5 Import the session with the command

Import-PSSession $session -Verbose -AllowClobber

6 Set policies with the command

CsIPPhonePolicies

Deploy UC Software from Skype for Business Server

If you downloaded UC Software files in CAB format, complete the following procedure to deploy UC Software from Skype for Business Server.

To deploy UC Software from Skype for Business Server:

1 Download and save UC Software in CAB file format to your computer.

You can obtain UC Software for Polycom Trio on Polycom Trio Support.

2 Go to Skype for Business Server and copy the CAB file to a C: drive directory.

3 Use the Skype for Business Server Management Shell to go to a particular directory.

4 In the Skype for Business Server Management Shell, run the following import command:

Import-CsDeviceUpdate -Identity service:1-WebServices-1 -FileName UCUpdates.cab

5 In the Skype for Business Control Panel, go to Clients > Device Update to view UC Software

versions available on Skype for Business Server.

6 Go to Clients > Action > Approve to approve the UC Software.

Deploy UC Software for Polycom Trio Systems from a Provisioning Server

Setting up your own provisioning server enables you to customize feature settings using the template configuration files included in the UC Software download. All configuration files are saved in compressed ZIP file format and you must unzip (extract) the files before use.

Polycom provides the UC Software download in two file formats:

● Split files. Enable you to choose UC Software for specific phone models. The split files are smaller in size with faster update times, and they reduce internal network traffic during reboots and updates.

● Combined file. A large directory that contain software files for all Polycom phone models.

To deploy UC Software from a provisioning server:

1 Locate the following Skype for Business configuration files templates on Polycom Trio Support:

 SkypeTrioSharedExample.cfg. This template file contains all default settings you need to



000000000000.cfg

names of all the configuration files containing settings you want to apply to the phones.

. This is the master configuration file. In the CONFIG_FILES field, enter the

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2 Place these configuration files in your root provisioning directory, create a copy of each file, and

rename them keeping the suffix

Using edited copies of the template files ensures that you have unedited template files containing the default values.

3 If you are manually installing a root CA security certificate, go to step 4. If not, go to step 5.

4 Open your renamed file

certificate, configure the following two parameters:

 Enter the root CA certificate, in Base64 format, in

 Set the application profile in

5 Open the master configuration file

of your Skype for Business configuration file and save.

Ensure that multiple configuration file names are comma separated.

Configuration files you enter in the CONFIG_FILES field are read left to right. If you have configured the same setting in two configuration files, the setting listed first (left) is applied. Ensure that you do not have the same parameter in more than one configuration file.

If you do not want to use the Microsoft Autodiscover service, use the following parameters to disable the feature and manually set the Skype for Business server address and SIP signaling port using:

 Disable Autodiscover:

 Server:

 Port:

reg.1.server.1.address=<server_address>

reg.1.server.1.port=<port_number>

SkypeTrioSharedExample.cfg

.cfg

. If you are manually configuring a root CA

sec.TLS.customCaCert.1

sec.TLS.profileSelection.SIP

000000000000.cfg

reg.1.serverAutoDiscovery=0

. In the CONFIG_FILES field, enter the name

6 Power on your phones. Your phones display the Skype for Business Sign In screen.

Set the Base Profile with device.* Parameters

This section shows you how to provision multiple devices using parameters in the device.cfg template configuration file included in your UC Software download. Polycom recommends using device.* parameters to configure multiple devices and only if you are familiar with centralized provisioning and configuration files.

To set the Base Profile using device.* parameters:

1 Locate the

provisioning server.

2 Locate and change the values of the following parameters:



device.baseProfile=<Base Profile value>



device.set=1



device.baseProfile.set=1

3 Rename and save the file.

4 Power on the phones.

5 Once boot-up is complete, remove device.set from the template configuration file and save the

file again after removing

device.cfg

template configuration file and place the

device.set

device.cfg

file on your

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Configuring In-Band Provisioning Settings

You must provision phones using settings from either the in-band settings or your provisioning server and not both. Where settings conflict, Skype for Business in-band provisioning device settings take precedence over the same settings configured on your provisioning server. If you are using your own provisioning server, avoid phone update loops by configuring following in-band provisioning device settings sent from the Skype for Business Server or Skype for Business Online:

● EnableDeviceUpdate

● IPPhoneAdminPasswd

● LocalProvisioningServerAddress

● LocalProvisioningServerUser

● LocalProvisioningServerPassword

● LocalProvisioningServerType

In-band Provisioning Device Settings

Te mp l at e Parameter Permitted Values Change Causes Restart or

lync.provisionDeviceParams.enabled=0

Reboot

to disable the

na lync.provisionDeviceP

arams.enabled

1 (default) - Enable (accept) in-band provisioning device settings sent from Skype for Business.

0 - Disable (block) in-band provisioning device settings sent from Skype for Business.

Provision and Update with a USB Device

You can store configuration files and settings on a USB flash memory device and provision or update Polycom Trio 8800, 8500, or Polycom Trio Visual+ during normal functioning or in recovery mode. Recovery mode enables you to recover the Polycom Trio systems or Polycom Trio Visual+ to a normal provisioning state when other methods are not working or not available.

Note: The Polycom Trio system automatically provisions and updates a connected and paired Polycom Trio Visual+ system. You can, however, provision and update the Polycom Trio Visual+ separately, for example, if you need to support IEEE 802.1x or provision on networks without DHCP.

Polycom Trio 8800 and 8500 support only File Allocation Table (FAT) file systems and Polycom recommends using FAT32.

If other USB d evices are attached t o Polycom Trio system, you must remove them and ensure that Polycom Trio system correctly recognizes the USB device you want to install from.

If you use a USB device to provision while centralized provisioning server is in use, the USB configuration files override server settings. When you remove the USB device, the device returns to settings you

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configured on the server. Note, however, that the original server settings are subject to direct.set changes initiated by the USB device. The direct.set changes can alter parameters on the provisioning server and change basic provisioning settings.

When you attach a USB device, you are prompted for the administrator password (default 456). The Polycom Trio system downloads and installs the configuration files and you can remove the USB when complete.

Provision or Update Software Manually with a USB Device

You can manually provision the Polycom Trio system, one at a time, with a USB during normal phone functioning.

To provision or update software manually with a USB device:

1 Format a USB flash drive as FAT32. Polycom recommends that you use a USB 2.0 flash drive.

If you are using a drive that is already formatted, ensure that previous files are deleted from the flash drive.

2 Download the UC Software from Polycom Trio on Polycom Support.

3 Copy the configuration files you want to use to the root of the USB device. The minimum required

configuration files are as follows:

 Master configuration file:

 Polycom Trio 8800:

 Polycom Trio 8500: 3111-66700-001.sip.ld

If you are using the Polycom Trio Visual+, do one of the following:

 Rename the Polycom Trio 8500 or 8800

number:

 Rename the Polycom Trio 8500 or 8800

“

3111-65290-001.

Visual+.

4 Insert the USB to the Polycom Trio 8500, 8800, or Polycom Trio Visual+, follow the prompt for the

Administrator password, and power cycle the device. Allow time for the devices to reboot.

3111-66420-001.sip.ld.

000000000000.cfg

3111-65290-001.sip.ld

sip.ld

3111-65290-001.sip.ld

”) to use the same file for the Polycom Trio system and Polycom Trio

file to use the Polycom Trio Visual+ part

file to “

sip.ld

” (delete

Place the Polycom Trio 8800 or 8500 System into Recovery Mode

You can place the Polycom Trio 8800 or 8500 system into recovery mode when you want to provision with a USB and the provisioning process is not working during normal phone functioning.

To place Polycom Trio into recovery mode:

1 Ensure that the phone is powered off.

2 Plug in a USB device.

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3 Power up the phone.

4 When the Polycom logo displays, press and hold with four fingers the four corners of the LCD

screen until the LEDs blink. (Blinking rotates between orange/red/green/off).

5 Remove fingers from the LCD screen. Recovery process is complete when the device reboots.

Place Polycom Trio Visual+ into Recovery Mode

You can place the Polycom Trio Visual+ into recovery mode when you want to provision with a USB and the provisioning process is not working during normal phone functioning.

To place the Polycom Trio Visual+ into recovery mode:

1 Ensure that the phone is powered off.

2 Plug in a USB device.

3 Power up the phone.

4 When the LED initially turns from on to off, press and hold the pairing button until the pairing LED

turns orange and release the button. The pairing LED blinks. (Blinking rotates between orange/red/green/off).

Recovery process is complete when the device reboots.

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Audio Features

After you set up your Polycom phones on the network, phone users can send and receive calls using the default configuration. However, you might consider modifications that optimize the audio quality of your network. This section describes the audio sound quality features and options you can configure for your Polycom phones. Use these features and options to optimize the conditions of your organization’s phone network system.

Polycom NoiseBlock™

Polycom NoiseBlock technology automatically mutes the microphone during video calls when a user stops speaking, silencing noises, such as paper shuffling, food wrappers, and keyboard typing that interrupt conversations. When a user speaks, the microphone is automatically unmuted.

The Polycom NoiseBlock feature is now enabled by default on Polycom Trio systems. Polycom NoiseBlock is disabled and not available when the Polycom Trio system Base Profile is set to SkypeUSB.

Configuring Polycom NoiseBlock

The following parameters configure the Polycom NoiseBlock feature.

Polycom NoiseBlock Parameters

Parameter Te mp l at e

voice.ns.hf.blocker

new.cfg

Permitted Values

1 (default) - Enable the NoiseBlock feature. 0 - Disable the NoiseBlock feature.

Microphone Mute

You can configure the Polycom 8800 and 8500 systems to play an audible tone when the mute status of the device is changed either from any of the mute buttons of the system (device and any connected devices) or far- e nd (re mote m u te) sy s tem. Th is all o w s to k n ow if t h e mic rophone of the system are in mute or un-mute state. In addition, you can set a periodic reminder which plays a tone periodically when the phone is in mute state. The time interval can be set using configuration parameter and the value must not be less than five seconds.

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Audio Features

Microphone Mute Parameters

The following parameters configure microphone mute status alert tones.

Mute Status Alert Tone Parameters

Te mp l at e Parameter Permitted Description Change Causes

Restart or Reboot

features.cfg se.touchFeedback.enabled

features.cfg call.mute.reminder.period

0 - Does not play an alert tone when the mute status is changed on the Polycom 8800 or 8500 system.

1 - An alert tone is played when the mute status is changed either from the Polycom 8800, 8500, or far-end system.

The time interval in seconds to play an alert tone periodically when the Polycom 8800 or 8500 system is in the mute state.

5 (default) 5 - 3600

Audio Output Options

Polycom Trio 8500 and 8800 offer audio output and routing options.

By default, audio plays out on the Polycom Trio 8800 and 8500 system speaker. When you add video capability by connecting and pairing the Polycom Trio 8500 or 8800 with a Polycom Trio Visual+ system, you can choose to play out audio on connected external speaker and/or the TV/monitor speakers. You can choose audio output options using the parameter

up.audio.networkedDevicePlayout

You can configure the following audio routing options:

● Polycom Trio 8800 or 8500 speaker only

● Polycom Trio™ Expansion Microphones

The expansion microphones include a 2.1 m | 7 ft cable that you can attach directly to the Polycom Trio 8500 or 8800 to broaden its audio range to a total of 70 ft.

● Polycom Trio Visual+ using HDMI or a connected 3.5mm analog output

● Any combination of outputs available with the Polycom Trio system and Polycom Trio Visual+

Use the parameters in the following table to choose where audio is routed to for audio and video calls.

Configure Audio Output

Use the parameters in the following table to route audio.

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Audio Output Parameters

Audio Features

Parameter Te mp l at e

up.audio.networkedDevicePlayout

new.cfg

Permitted Values

PhoneOnly (default) - Audio plays out on the Polycom Trio 8800 speakers.

TvOnly - Audio plays out on the TV/monitor speakers connected by HDMI to a paired Polycom Trio Visual+ and, if connected, external speakers connected to the 3.5mm port of a paired Polycom Trio Visual+.

Auto - Audio-only calls play out on the Polycom Trio system speakers. Video-call audio plays out on the TV/monitor speakers connected by HDMI to a paired Polycom Trio Visual+ and, if connected, external speakers connected to the 3.5mm port of a paired Polycom Trio Visual+.

USB Audio Calls

You can use Polycom Trio 8800 or 8500 as an audio device for your tablet or laptop by connecting your device to the Polycom Trio system with the USB cable supplied in the box.

When you connect a Microsoft® Windows® computer to the Polycom Trio system using a USB cable, you can control the volume of audio and video calls from the computer or Polycom Trio system, and the volume on both devices is synchronized.

You can use the Polycom Trio 8800 or 8500 system as an audio speakerphone when connected by USB to Mac computers running one of the following software versions:

● macOS 10.9.x (Mavericks)

● macOS 10.10.x (Yosemite)

● macOS 10.11.x (El Capitan)

Configuring USB Calls

You can configure settings for USB calls.

USB Call Parameters

Parameter Templ ate Permitted Values

device.baseProfile

device.cfg

voice.usb.holdResume.e nable

feature.cfg

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Generic - Disables the Skype for Business graphic interface. Lync - Use this Base Profile for Skype for Business deployments. SkypeUSB - Use this Base Profile when you want to connect Polycom Trio to a

Microsoft Room System or a Microsoft Surface Hub.

0 (default) - The Hold and Resume buttons do not display during USB calls. 1 - The Hold and Resume buttons display during USB calls. This parameter applies only when Polycom Trio Base Profile is set to ‘SkypeUSB’.

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Audio Features

The network bandwidth necessary to send the encoded voice is typically 5–10% higher than the encoded bit rate due to packetization overhead. For example, a G.722.1C call at 48kbps for both the receive and transmit signals consumes about 100kbps of network bandwidth (two-way audio).

Audio Codec Parameters

You can configure a set of codec properties to improve consistency and reduce workload on the phones.

Use the parameters in the following table to specify the priority for audio codecs on your Polycom phones. If 0 or Null, the codec is disabled. A value of 1 is the highest priority.

If a phone does not support a codec, it treats the setting as if it were 0 and not offer or accept calls with that codec. The phone ignores the unsupported codec and continues to the codec next in priority. For example, using the default values, the VVX 310 doesn’t support G.722.1C or G.719 and uses G.722.1 as the highest-priority codec.

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Audio Codec Parameters

Templ ate Parameter Permitted Value Default

Audio Features

Change Causes Restart or Reboot

site.cfg

voice.codecPref.G711_A

voice.codecPref.G711_Mu

voice.codecPref.G719.32kbps

voice.codecPref.G719.48kbps

voice.codecPref.G719.64kbps

voice.codecPref.G722

voice.codecPref.G7221.24kbps

voice.codecPref.G7221.32kbps

voice.codecPref.G7221_C.24kbps

voice.codecPref.G7221_C.32kbps

voice.codecPref.G7221_C.48kbps

voice.codecPref.G729_AB

voice.codecPref.iLBC.13_33kbps

voice.codecPref.iLBC.15_2kbps

voice.codecPref.Lin16.8ksps

voice.codecPref.Lin16.16ksps

voice.codecPref.Lin16.32ksps

voice.codecPref.Lin16.44_1ksps

voice.codecPref.Lin16.48ksps

voice.codecPref.Siren7.16kbps

voice.codecPref.Siren7.24kbps

voice.codecPref.Siren7.32kbps

voice.codecPref.Siren14.24kbps

voice.codecPref.Siren14.32kbps

voice.codecPref.Siren14.48kbps

voice.codecPref.Siren22.32kbps

voice.codecPref.Siren22.48kbps

voice.codecPref.Siren22.64kbps

voice.codecPref.SILK.8ksps

voice.codecPref.SILK.12ksps

voice.codecPref.SILK.16ksps

voice.codecPref.SILK.24ksps

0 to 27

No 7 6 0 0 0 4 0 0 5 0 2 8 0 0 0 0 0 0 0 0 0 0 0 0 3

0 1 0 0 0 0

Polycom, Inc. 28

Page 29

Audio Features

SILK Audio Codec Parameters

The VVX 501 and 601 business media phones support the following SILK audio codec parameters.

SILK Audio Codec Parameters

Te mp l at e Parameters Permitted Values Change Causes Restart

or Reboot

site.cfg

voice.codecPref.SILK.8ksps Set the SILK audio codec

preference for the supported codec sample rates.

0 (default)

voice.codecPref.SILK.12ksps Set the SILK audio codec

preference for the supported codec sample rates.

voice.codecPref.SILK.16ksps Set the SILK audio codec

preference for the supported codec sample rates.

0 (default)

voice.codecPref.SILK.24ksps Set the SILK audio codec

preference for the supported codec sample rates.

0 (default)

voice.audioProfile.SILK.8ksps.e ncMaxAvgBitrateKbps

voice.audioProfile.SILK.12ksps. encMaxAvgBitrateKbps

Set the maximum average encoder output bitrate in kilobits per second (kbps/s) for the supported SILK sample rate.

20 kbps (default) 6 - 20 kbps

Set the maximum average encoder output bitrate in kilobits per second (kbps/s) for the supported SILK sample rate.

25 kbps (default) 7 - 25 kbps

site.cfg

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voice.audioProfile.SILK.16ksps. encMaxAvgBitrateKbps

Set the maximum average encoder output bitrate in kilobits per second (kbps/s) for the supported SILK sample rate.

30 kbps (default) 8 - 30 kbps

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Audio Features

SILK Audio Codec Parameters

Te mp l at e Parameters Permitted Values Change Causes Restart

or Reboot

site.cfg

voice.audioProfile.SILK.24ksps. encMaxAvgBitrateKbps

voice.audioProfile.SILK.encCom plexity

voice.audioProfile.SILK.encDTX Enable

voice.audioProfile.SILK.encExpe ctedPktLossPercent

Set the maximum average encoder output bitrate in kilobits per second (kbps/s) for the supported SILK sample rate.

40 kbps (default) 12 - 40 kbps

Specify the SILK encoder complexity. The higher the number the more complex the encoding allowed.

2 (default) 0-2

0 (default) - Disable Enable Discontinuous transmission (DTX).

1 - Enable DTX in the SILK encoder. Note that DTX reduces the encoder bitrate to 0bps during silence.

Set the SILK encoder expected network packet loss percentage.

A non-zero setting allows less inter-frame dependency to be encoded into the bitstream, resulting in increasingly larger bitrates but with an average bitrate less than that configured with voice.audioProfile.SILK.*.

0 (default) 0-100

site.cfg

voice.audioProfile.SILK.encInba ndFECEnable

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0 (default) - Disable inband Forward Error Correction (FEC) in the SILK encoder.

1 - Enable inband FEC in the SILK encoder.

A non-zero value here causes perceptually important speech information to be sent twice: once in the normal bitstream and again at a lower bitrate in later packets, resulting in an increased bitrate.

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Audio Features

SILK Audio Codec Parameters

Te mp l at e Parameters Permitted Values Change Causes Restart

or Reboot

site.cfg

voice.audioProfile.SILK.MaxPTimeSpecify the maximum SILK

packet duration in milliseconds (ms).

20 ms

voice.audioProfile.SILK.MinPTimeSpecify the minimum SILK

packet duration in milliseconds (ms).

20 ms

voice.audioProfile.SILK.pTime The recommended received

SILK packet duration in milliseconds (ms).

20 ms

Polycom Trio System Audio Codec Support with Skype for Business

The following tables detail Polycom Trio system audio codec support and priority when registered with Skype for Business.

Phone Supported Audio Codec Priority

Polycom Trio systems SILK 0

Siren 7 (16 kbps) 0

G.722.1 (24 kbps) 0

G.722 4

G.711 µ-law 6

G.711a-law 7

The following table summarizes the audio codecs supported on Polycom Trio systems with Skype for Business.

Effective

Maximum

Algorithm Reference Raw Bit Rate

G.722.1 RFC 3047 24 Kbps 40 Kbps 16 Ksps 20 ms 7 KHz

Siren 7 SIREN7 16 Kbps 32 Kbps 16 Ksps 20 ms 7 KHz

G.722

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RFC 3551 64 Kbps 80 Kbps 16 Ksps 20 ms 7 KHz

IP Bit Rate

Sample Rate

Default Payload Size

Audio Bandwidth

Page 32

Audio Features

Effective

Algorithm Reference Raw Bit Rate

Maximum IP Bit Rate Sample Rate

Default Payload Size

Audio Bandwidth

G.711 µ-law RFC 1890 64 Kbps 80 Kbps 8 Ksps 20 ms 3.5 KHz

G.711a-law RFC 1890 64 Kbps 80 Kbps 8 Ksps 20 ms 3.5 KHz

SILK SILK 6 - 20 Kbps

7 - 25 Kbps 8 - 30 Kbps 12 - 40 Kbps

Per RFC 3551. Even though the actual sampling rate for G.722 audio is 16,000 Hz (16 Ksps), the RTP clock rate

36 Kbps 41 Kbps 46 Kbps 56 Kbps

8 Ksps 12 Ksps 16 Ksps 24 Ksps

20 ms 3.5 KHz

5.2 KHz 7 KHz 11 KHz

advertised for the G.722 payload format is 8,000 Hz because that value was erroneously assigned in RFC 1890 and must remain unchanged for backward compatibility.

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Page 33

Video Features

After you set up Polycom phones on your network with the default configuration, users can place and answer video calls, if supported. This section provides information on making custom configurations to optimize video calling for Polycom phones.

The Polycom Trio 8500 or 8800 system with a paired Polycom Trio Visual+ supports transmission and reception of high quality video images with the following supported cameras:

● Polycom

● Logitech C930e webcam

Polycom Open SIP video is compatible with the following RFCs:

● RFC 3984 - RTP Payload Format for H.264 video

● RFC 5168 - XML Schema for Media Control

Video and Camera Options

By default, at the start of a video call, the Polycom Trio 8500 or 8800 paired with a Polycom Trio Visual+ with a connected camera transmits an RTP encapsulated video stream from the local camera. Users can stop and start video by pressing the ‘Stop My Video’ and ‘Start My Video’ buttons. When users stop video during a video call, video is reset and displays again at the start of the next video call.

EagleEye™ IV USB camera

You can use the parameters in the following sections to configure video transmission, the video and local camera view, and video camera options.

Configuring Video Transmission

Use the parameters in the following table to configure video transmission.

Video Transmission Parameters

Parameter Te mp l at e

video.quality video.cfg

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Permitted Values

The optimal quality for video that is sent in a call or a conference. Motion — for outgoing video that has motion or movement. Sharpness — for outgoing video that has little or no movement. NULL (default) — for outgoing video that has little or no movement. Note: If motion is not selected, moderate to heavy motion can

cause some frames to be dropped.

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Video Transmission Parameters

Video Features

Parameter Te mp l at e

video.autoFullScreen

video.cfg

video.callRate

video.cfg

video.forceRtcpVideoCodecContro l

video.cfg

video.maxCallRate

video.cfg

Permitted Values

0 (default) — Video calls only use the full screen layout if it is explicitly selected by the user.

1 — Video calls use the full screen layout by default, such as when a video call is first created or when an audio call transitions to a video call

The default call rate (in kbps) to use when initially negotiating bandwidth for a video call.

512 (default) - The overlay does not time out. 128 - 2048

0 (default) — RTCP feedback messages depend on a successful SDP negotiation of a=rtcp-fb and are not used if that negotiation is missing.

1 — The phone is forced to send RTCP feedback messages to request fast I-frame updates along with SIP INFO messages for all video calls irrespective of a successful SDP negotiation of a=rtcp-fb.

Sets the maximum call rate that the users can select. The value set on the phone cannot exceed this value. If video.callRate exceeds this value, this parameter overrides video.callRate and this value is used as the maximum.

768 (default) 128 - 2048

Video and Camera Parameters

You can use configuration parameters to configure the video and camera options for supported cameras.

Using the parameter cameras supported with Polycom Trio 8500 and 8800 paired with Polycom Trio Visual+:

● Polycom EagleEye IV USB camera (Polycom Trio 8800 only)

● Logitech C930e webcam

Below is an example of per-camera configurations for the Polycom EagleEye IV USB camera and LogitechC930e webcam.

Example Per-Camera Configuration

video.camera.1.type = EagleEyeIVUSB video.camera.2.type=LogitechC930e

video.camera.1.backlightCompensation = 1

video.camera.1.focus.auto=1

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video.camera.x.type

, you can configure parameters differently for the following

video.camera.2.backlightCompensation = 1

video.camera.2.focus.auto=0

video.camera.2.focus.range=150

Page 35

Video and Camera Parameters

Templ ate Parameter Permitted Values

Video Features

Change Causes Restart or Reboot

site.cfg call.singleKeyPressCa

meraControls

features.cfg feature.fecc.allowLoc

alCameraFarEndControl

features.cfg feature.fecc.enabled

sip-interop.cfgfeature.fecc.payload

1 (default) - Tapping Camera in the call view directly shows the Camera Controls menu for Polycom EagleEye IV USB camera.

0 - Tapping Camera in the call view shows a menu with camera preferences, presets, and camera controls menu items for Polycom EagleEye IV USB camera.

1 (default) – Allow the far-end user to control the local near-end camera controls, such as pan, tilt, and zoom, for the Polycom EagleEye IV USB camera.

0 - The far-end user cannot control the local near-end camera.

1 (default) - Enable far-end camera control.

0 - Disable far-end camera control.

Set the RTP payload used to receive far-end camera control data.

124 (default) 100 - 127

Yes

features.cfg homeScreen.camera.ena

ble

Applies to the Polycom EagleEye IV USB camera.

0 (default) - A Camera menu item is shown on the main menu.

1 - A Camera menu item displays on the Home Screen allowing users to pan, tilt or zoom.

site.cfg mr.video.camera.focus

.auto

NULL (default) 0 - Disable the camera's automatic

Yes

focus. 1 - Enable the camera's automatic

focus.

site.cfg mr.video.camera.focus

.range

Specify the distance to the camera's optimally-focused target.

NULL (default) 0 0 - 255

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Page 36

Video and Camera Parameters

Templ ate Parameter Permitted Values

Video Features

Change Causes Restart or Reboot

reg-advanced.cfgreg.x.fecc.enabled

features.cfg up.arrow.repeatDelay

features.cfg up.arrow.repeatRate

video.cfg video.camera.autoWhit

eBalance

video.cfg video.camera.backligh

tCompensation

1 (default) - Enable far-end camera control for the line you specify with x.

0 - Disable far-end camera control for the line.

Choose the milliseconds (ms) an arrow button must be held before the arrow starts repeating in the Camera Controls menu for Polycom EagleEye IV USB camera.

500 ms (default) 100 – 5000 ms

Choose the milliseconds (ms) between repeated simulated presses while an arrow button is being held down. This applies to the arrows in the Camera Controls menu for Polycom EagleEye IV USB camera.

80 ms (default) 50 – 2000 ms

0 – Auto white balance is disabled. 1– Auto white balance is enabled and

the value.

0 – Disable backlight compensation. 1 - Enable backlight compensation.

video.cfg video.camera.brightnessSets the brightness level of the video

No stream. The value range is from 0 (dimmest) to 1000 (brightest).

NULL (default) 0 - 1000

video.cfg video.camera.contrast

Sets the contrast level of the video

No stream for all supported USB cameras. The value range is from 0 (no contrast increase) to 3 (most contrast increase), and 4 (noise reduction contrast).

NULL (default) 0 - 1000

features.cfg video.camera.controlS

tyle

Controls whether Polycom EagleEye IV USB camera pan and tilt is

controlled by directional arrow buttons or separate pan/tilt sliders.

Simple (default)

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Page 37

Video and Camera Parameters

Templ ate Parameter Permitted Values

Video Features

Change Causes

Restart or Reboot

video.cfg video.camera.flickerA

voidance

Sets the flicker avoidance for all supported USB cameras.

NULL (default) 0 - Flicker avoidance is automatic. 1 - 50hz AC power frequency flicker

avoidance (Europe/Asia). 2 - 60hz AC power frequency flicker

avoidance (North America).

video.cfg video.camera.focus.autoNULL (default)

0 - Disable the camera's automatic focus.

1 - Enable the camera's automatic focus.

video.cfg video.camera.focus.ra

nge

Specify the distance to the camera's optimally-focused target.

NULL (default) 0 - 255

video.cfg video.camera.frameRateSets the target frame rate (frames per

second) for all supported USB cameras. Values indica te a f ixed frame rate from 5 (least smooth) to 30 (most smooth).

25 (default) 5 - 30

video.camera.frameRate

is set to a decimal number, the value 25 is used instead.

Yes

video.cfg video.camera.gamma

video.cfg video.camera.hue

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Set the factor to use for gamma correction applied to each frame of video captured by the Polycom EagleEye IV USB cameras. You can use this setting to correct for video that appears too dark or too light.

NULL (default) 0 -1000

Use to correct the color of video captured by the Polycom EagleEye IV USB cameras.

NULL (default) 0 - 1000

Page 38

Video and Camera Parameters

Templ ate Parameter Permitted Values

Video Features

Change Causes Restart or Reboot

features.cfg video.camera.preset.h

ome.pan

features.cfg video.camera.preset.h

ome.tilt

video.cfg video.camera.preset.h

ome.uponIdle.delay

video.cfg video.camera.preset.h

ome.uponIdle.enabled

video.cfg video.iFrame.period.o

nBoard

Set the pan coordinate for a camera home preset.

Default values are set by and depend on the camera you are using.

0 - 1000

Set the tilt coordinate for a camera home preset.

Default values are set by and depend on the camera you are using.

0 - 1000

Set the number of minutes after the idle timeout expires to move the camera to the home preset.

0 (default) 0 - 3600

0 (default) - Do not move the camera to the home preset when the Trio system is idle.

1 - Move the camera to the home preset when the Trio system is idle.

Set the interval in seconds for the VC4 encoder.

180 (default) 300

features.cfg video.camera.preset.h

ome.zoom

Set the zoom coordinate for a camera home preset.

Default values are set by and depend on the camera you are using.

0 - 1000

video.cfg video.camera.x.autoWh

iteBalance

Set for per-camera configuration when you specify the camera type using the

video.camera.x.type

parameter.

1 – Enable auto white balance. This overrides the

video.camera.whiteBalance

parameter. 0 – Disable auto white balance.

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Page 39

Video and Camera Parameters

Templ ate Parameter Permitted Values

Video Features

Change Causes Restart or Reboot

video.cfg video.camera.x.backli

ghtCompensation

Set for per-camera configuration when you specify the camera type using the

video.camera.x.type

parameter. NULL (default) 0 – Disable backlight compensation. 1 - Enable backlight compensation.

This overrides the

video.camera.backlightCompensat

parameter.

ion

video.cfg video.camera.x.bright

ness

Set for per-camera configuration when you specify the camera type using the

video.camera.x.type

parameter.

Sets the brightness level of the video stream. The value range is from 0 (dimmest) to 1000 (brightest).

NULL (default) 3 0 - 1000 This overrides the

video.camera.brightness

parameter.

video.cfg video.camera.x.contrastSet for per-camera configuration when

you specify the camera type using the

video.camera.x.type

parameter.

Sets the contrast level of the video stream. The value range is from 0 (no contrast increase) to 3 (most contrast increase), and 4 (noise reduction contrast).

NULL (default) 0 - 1000 This overrides the

video.camera.contrast

parameter.

video.cfg video.camera.x.flicke

rAvoidance

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Set for per-camera configuration when you specify the camera type using the

video.camera.x.type

parameter. NULL (default) 0 - Flicker avoidance is automatic. 1 - 50hz AC power frequency flicker

avoidance (Europe/Asia). 2 - 60hz AC power frequency flicker

avoidance (North America). This parameter overrides

video.camera.flickerAvoidance

Page 40

Video and Camera Parameters

Templ ate Parameter Permitted Values

Video Features

Change Causes Restart or Reboot

video.cfg video.camera.x.focus.

auto

video.cfg video.camera.x.focus.

range

video.cfg video.camera.x.gamma

Set for per-camera configuration when you specify the camera type using the

video.camera.x.type

parameter. NULL (default) 0 - Disable the camera's automatic

focus. 1 - Enable the camera's automatic

focus. This overrides the

video.camera.focus.auto

parameter.

Set for per-camera configuration when you specify the camera type using the

video.camera.x.type

parameter.

Specify the distance to the camera's optimally-focused target.

NULL (default) 0 255 This overrides the

video.camera.focus.range

parameter.

Set for per-camera configuration when you specify the camera type using the

video.camera.x.type

parameter.

Set the factor to use for gamma correction applied to each frame of video captured. You can use this setting to correct video that appears too dark or too light.

NULL (default) 0 1000 This parameter overrides

video.camera.gamma

Yes

video.cfg video.camera.x.hue

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Set for per-camera configuration when you specify the camera type using the

video.camera.x.type

parameter.

Use to correct the color of video captured.

NULL (default) 500 1000 This parameter overrides

video.camera.hue

Page 41

Video and Camera Parameters

Templ ate Parameter Permitted Values

Video Features

Change Causes Restart or Reboot

video.cfg video.camera.x.satura

tion

video.cfg video.camera.x.sharpn

ess

video.cfg video.camera.x.type

Set for per-camera configuration when you specify the camera type using the

video.camera.x.type

parameter.

Sets the saturation level of video captured by any supported USB camera.

NULL (default) 0 - 1000 This parameter overrides

video.camera.saturation

Set for per-camera configuration when you specify the camera type using the

video.camera.x.type

parameter. Sets the sharpness level of video

captured. NULL (default) 0 - 1000 This parameter overrides

video.camera.sharpness

Choose a camera type that corresponds to x, where x = 1 to 3. The value set for x in this parameter and related parameters determines the configuration settings for the camera type you specify.

NULL (default) EagleEyeIVUSB LogitechC930e

video.cfg video.camera.x.whiteB

alance

Set for per-camera configuration when you specify the camera type using the

video.camera.x.type

parameter.

Use to correct the white balance tint of video captured.

NULL (default) 0 - 1000 This parameter overrides

video.camera.whiteBalance

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Page 42

Video and Camera Parameters

Templ ate Parameter Permitted Values

Video Features

Change Causes Restart or Reboot

video.cfg video.localCameraView

.callState

video.cfg video.localCameraView

.fullscreen.enabled

This parameter applies only when

video.localCameraView.userContr

is set to

1 (default) - The local camera view displays on the Polycom Trio Visual+ monitor.

0 - The local camera view does not display on the Polycom Trio Visual+ monitor.

Applies to the Polycom EagleEye IV USB camera and Logitech C930e webcam.

Determines whether the local camera view is shown in the full screen layout.

1 (default) — The local camera view is shown.

0 — The local camera view is not shown.

PerSession

Hidden

Toggling Between Audio-only or Audio-Video Calls

When this feature is enabled on the Polycom Trio 8500 or 8800 system using Polycom Trio Visual+ video capabilities, you can toggle calls between audio-only or audio-video.

This feature applies only to outbound calls from your phone; incoming video calls to your phone are answered using video even when you set the feature to use audio-only.

When the phone is registered with Skype for Business, you can:

● Escalate a point-to-point Skype for Business content session to a Skype for Business conference call by adding a participant.

● Use

● Use up.homeScreen.audioCall.enabled to enable a Home screen icon that allows you to

Configuring Audio-only or Audio-Video Calls

The following parameters configure whether the phone starts a call with audio and video.

Polycom, Inc. 42

video.callMode.default to set the initial call to audio-video or audio only. By default, calls

begin as audio-video. If you set this parameter to audio, users can press a button on the Polycom Trio to add video. After a video call has ended, the phone returns to audio-only.

make audio-only calls. Far-end users can add video during a call if the far-end device is video capable.

Page 43

Audio/Video Toggle Parameters

Video Features

Parameter Te mp l at e

up.homeScreen.audioCall.enab led

features.cfg

video.autoStartVideoTx

video.cfg

video.callMode.default

video.cfg

Permitted Values

0 (default) - Disable a Home screen icon that allows users to make audio-only calls.

1 - Enable a Home screen icon that allows users to make audio-only calls.

Devices that support video calling show an 'Audio Call' button on the Home screen to initiate audio-only calls.

1 (default) - Automatically begin video to the far side when you start a call.

0 - Video to the far side does not begin.

Polycom Trio

Allow the user to begin calls as audio-only or with video. video (default) - Set the initial call to audio and video. audio - Set the initial call to audio only and video may be added during a

call. On Polycom Trio, you can combine this parameter with

video.autoStartVideoTx.

Video-based Screen Sharing Support for Polycom Trio Solution

Polycom Trio 8500 and 8800 allows you to use Video-based Screen Sharing (VbSS) with Skype for Business clients that enables both application and desktop sharing. In previous releases, Trio systems supported only Remote Desktop Protocol (RDP) for receiving content. Only systems registered to Skype for Business support VbSS content sharing.

Note: The Polycom Trio solution can only receive Skype for Business VbSS-based content. You cannot transmit VbSS-based content from the Polycom Trio solution.

The advantages of VbSS content sharing over RDP are as follows:

● The video experience is faster, with an improvement in frames-per-second.

● Works better in low bandwidth conditions, even when receiving high motion content, such as 3-D

graphics.

However, if any participant in a Skype for Business conference does not support VbSS, the Skype for Business server content switches from VbSS to Remote Desktop Protocol (RDP) content.

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Video Features

Video-based Screen Sharing Parameters

The following table lists parameter that configure Video-based Screen Sharing with the Polycom Trio solution.

Video-based Screen Sharing Parameters

Te mp l at e Parameter Permitted Values Change Causes

Restart or Reboot

features.cfg content.vbss.enable1 (default) - Polycom 8500 and 8800

systems use Video-based Screen Sharing (VbSS) to receive Skype for Business content.

0 - Polycom 8500 and 8800 systems use Remote Desktop Protocol (RDP) to receive Skype for Business content.

Skype for Business Video Layouts on Polycom Trio System

When using the Polycom Trio 8500 or 8800 system with Polycom Trio Visual+ connected to a monitor, you can set how participants and content display during video calls. The Polycom Trio supports the Gallery View layout for video and content during video calls in standard H.264 video meetings or point-to-point calls.

Configuring Skype for Business Video Layouts

The following parameters configure video layouts on the Polycom Trio system registered with Skype for Business.

Video Layout Parameters

Parameter Te mp l at e

video.conf.displayLayout.autoPreference

video.cfg

video.conf.displayLayout.gallery.allowContent

video.cfg

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Permitted Values

The system automatically chooses the best layout for video call.

Gallery (default) – Enables gallery view content for video calls.

PIP – The video call layout displays as a Picture-in-Picture with the far-end window.

FullScreen – Video calls use the full screen layout.

1 (default) - Enable Gallery View layout for video and content. Content is scaled to fit into the 720p window of a gallery window.

0 - Disable Galley View layout. Content displays in a full screen window.

Page 45

Video Layout Parameters

Video Features

Parameter Te mp l at e

video.conf.displayLayout.PIP.peopleMode

video.cfg

video.conf.galleryView.overlayTimeout

video.cfg

video.conf.displayLayout.autoPreference

video.cfg

Permitted Values

Choose what the PIP screen displays. selfView (default) - Display your own video. recentTalker - Display video from the current or

most recent talker.

Set the timer for the participant name overlay on the Visual+ monitor when using the Gallery View.

0 (default) - The overlay does not time out. 0 - 60000 ms

The system automatically chooses the best layout mode for video call

Gallery (default) PIP FullScreen

Forward Error Correction

The Polycom Trio system supports Forward Error Correction (FEC) DV0 and DV1 with Skype for Business Server 2015, Skype for Business 2015 client, and Lync 2013 environments for H.264 SVC. The scheme introduces recovery packets on the transmitter which recover lost video packets on the receiver.

FEC performance and quality improvements with this release may vary depending on network conditions.

Use the parameter

video.codecPref.XUlpFecUC

to set the forward error correction codec priority.

Forward Error Correction Parameters

Te mp l at e Parameter Permitted Values Change Causes Restart or

Reboot

video.cfg video.codecPref.XUlpFecUC

Set the forward error correction (FEC) codec priority.

8 (default) 0 - 8

Video Simulcast

Polycom Trio systems registered Skype for Business can simultaneously send a low resolution video stream and a second higher-resolution video stream to conference participants in a Skype for Business AVMCU meeting. Simulcast is enabled by default.

Skype for Business AVMCU-based video meetings are driven by endpoint requests to receive video called a video source request (VSR). The VSR specifies the resolution (among other constraints) and the participant(s) whose video the endpoint would like to display. The requested resolution in Skype for

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Video Features

Business client video calls is based on the size of the video window and new VSRs are sent when the size of the window changes.

Configure Video Resolution from the Phone

You can configure video resolution from the phone.

To configure video resolution from the phone:

» On the Polycom Trio system, go to Settings > Basic > Video > Video Call Settings > Centralized

Conferencing Profile.

Configure Video Resolution using Centralized Provisioning

You can configure video resolution using centralized provisioning parameters.

Video Resolution Parameters

Parameter Te mp l at e

video.callRate

video.cfg

video.camera.flick erAvoidance

video.cfg

video.conf.profile

video.cfg

Permitted Values

The default call rate (in kbps) to use when initially negotiating bandwidth for a video call. 2048 (default) 128 - 6144

0 (default) Camera flicker avoidance is automatic. 1 - Optimize camera flicker avoidance for 50Hz AC power frequency environments

(Europe/Asia). 2 - Optimize camera flicker avoidance for 60Hz AC power frequency environments (North

America).

Set the video resolution requested for the large video window in all layouts. 540p (default) 1080p 720p 360p 240p 180p

Supported Video Codecs

Use the optional Polycom Trio Visual+ and Logitech C930E USB webcam to add video to your Polycom Trio calls. Polycom supports the following video standards and codecs:

● H.264 advanced video coding (AVC) Baseline Profile and High Profile

● Lync 2013 and Skype for Business H.264 scalable video coding (SVC) (X-H264UC)

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Page 47

Video Features

The following table lists video codec parameters and specifies the video codec preferences for the Polycom Trio 8800 system. To disable codecs, set the value to 0. A value of 1 indicates the codec is the most preferred and has highest priority.

Video Codec Parameters

Parameter

Te mp l at e

video.codecPref.H264

video.cfg

video.codecPref.H264HP

video.cfg

video.codecPref.H264HP.packetizationM ode0

video.cfg

video.codecPref.Xdata

video.cfg

video.codecPref.XH264UC

video.cfg

video.codecPref.XUlpFecUC

video.cfg

Permitted Values

Set the H.264 video codec preference priority. 6 (default) 0 - 8

Set the H.264 High Profile video codec preference priority. 2 (default) - Indicates the codec is the most preferred and has

highest priority. 0 - 8

5 (default) 0 - 8

7 (default) 0 - 5 Set the Remote Desktop Protocol (RDP) codec preference

priority. 1 indicates the codec is the most preferred and has highest priority. The value 4 is for Skype Base Profile.

Set the Microsoft H.264 UC video codec preference priority. 1 (default) 0 - 8

Set the forward error correction (FEC) codec priority. 8 (default) 0 - 7

video.conf.addVideoWhenAvailable

new.cfg

video.conf.profile

video.cfg

video.conf.simulcast.enabled

video.cfg

video.profile.H264.payloadType.packet izationMode

video.cfg

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0 (default) 1 - When Polycom Trio system is added to a conference by

another participant via digit dialing, the Trio system adds video if video is available on the conference.

Configure the video media profile request sent to the video conference server.

3 (default) - Identifies the 540p profile. 2 - 7

1 (default) - Allow sending two different video media resolutions on a Skype for Business video conference call.

99 (default) 0 - 127 Set the H.264 payload type with packetization mode set to 0.

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Video Codec Parameters

Video Features

Parameter

Te mp l at e

video.profile.H264.payloadType.packet izationMode1

video.cfg

video.profile.H264HP.jitterBufferMax

video.cfg

video.profile.H264HP.jitterBufferMin

video.cfg

video.profile.H264HP.jitterBufferShri nk

video.cfg

video.profile.H264HP.payloadType

video.cfg

video.profile.H264HP.payloadType.pack etizationMode1

video.cfg

Permitted Values

109 (default) 0 - 127 Set the H.264 payload type with packetization mode set to 1.

2000 (default) 533 - 2500

150 (default) 33 - 1000

70 (default) 33 - 1000

Specify the RTP payload format type for H264/90000 MIME type (High Profile).

100 (default) 0 - 127

100 (default) 0 - 127 Set the H.264 high profile payload type with packetization mode

set to 1.

video.profile.H264HP.profileLevel

video.cfg

video.profile.H264M.payloadType.packe tizationMode0

video.cfg

video.profile.Xdata.payloadType

video.cfg

video.profile.XH264UC.jitterBufferMax

video.cfg

4.1 (default) String (1 - 5 characters)

113 (default) 0 - 127 Set the H.264 high profile payload type with packetization mode

set to 0.

Specify the RTP payload format type for x-data/90000 MIME type. This parameter is for Remote Desktop Protocol (RDP) content sharing.

127 (default) 0 - 127

The largest jitter buffer depth to support. Jitter above this size always causes lost packets. This parameter should be set to the smallest possible value that supports the expected network jitter.

2000 (default) 533 - 2500

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Video Codec Parameters

Video Features

Parameter

Te mp l at e

video.profile.XH264UC.jitterBufferMin

video.cfg

video.profile.XH264UC.jitterBufferShr ink

video.cfg

video.profile.XH264UC.jitterBufferShr ink

video.cfg

video.profile.XH264UC.mstMode

video.cfg

Permitted Values

The smallest jitter buffer depth that must be achieved before play out begins for the first time. After this depth has been achieved initially, the depth may fall below this point and play out still continues. This parameter should be set to the smallest possible value which is at least two packet payloads, and larger than the expected short term average jitter.

150 (default) 33 - 1000

70 (default) 33 - 1000

The minimum duration (in milliseconds) of Real-time Transport Protocol (RTP) packet Rx with no packet loss that will trigger jitter buffer size shrinks. Use smaller values to minimize the delay on known good networks.

70 (default) 33 - 1000

Specify the multi-session transmission packetization mode. The value of NI-TC identifies non-interleaved combined timestamp and CS-DON mode. This value should not be modified for operation with other Skype for Business devices.

NI-TC (default) string

video.profile.XH264UC.payloadType

video.cfg

Specify the RTP payload format type for X-H264UC/90000 MIME type.

122 (default) 0 - 127

video.profile.XH264UC.payloadType

video.cfg

RTP payload format type for H.264 MIME type. 122 (default) 0 - 127

video.quality

video.cfg

The optimal quality for video that you send in a call or a conference. Note: If motion is not selected, moderate to heavy motion can cause some frames to be dropped.

NULL (default) - Use sharpness or Null if your outgoing video has little or no movement.

motion - Use motion if your outgoing video has motion or movement.

sharpness - Use sharpness or Null if your outgoing video has little or no movement.

video.rtcpbandwidthdetect.enable

video.cfg

0 (default) 1 - Polycom Trio uses an estimated bandwidth value from the

RTCP message to control Tx/Rx video bps.

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Video Features

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Content

Polycom offers several content sharing options.

Content Sharing

You can show content from a computer during in-person meetings, video conference calls, and point-to-point video calls on the Polycom Trio Visual+ system monitor when paired with a Polycom Trio 8500 or 8800 system. To share content:

● The Polycom Visual+ system must be paired with the Polycom Trio system

● The computer and Polycom Trio solution must be able to communicate on the same IP network

You can use the following Polycom applications to share content:

● Polycom

● Polycom® Polycom® Mobile application

You can download People+Content IP and Polycom Desktop from Polycom Support and Polycom Mobile from your mobile application store.

For information about using PPCIP on the Polycom Trio solution registered with Skype for Business, see the Polycom Trio - User Guide at Polycom Trio on Polycom Support.

People+Content® (PPCIP)

Polycom® Desktop for Windows® or Mac

Important: The default port used by Group Paging when enabled conflicts with the UDP port 5001 used by Polycom® People+Content™ on the Polycom Trio system. Since the port used by People+Content is fixed and cannot be configured, configure one of the following workarounds:

• Configure a different port for Group Paging using parameter ptt.port.

• Disable People+Content IP using parameter content.ppcipServer.enabled="0".

Configuring Content Sharing

Use the parameters in the following table to configure content sharing options.

To enable device pairing with the Polycom Trio solution, use the smartpairing* parameters. Note that People+Content IP does not support ultrasonic SmartPairing.

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Content Sharing Parameters

Content

Parameter Te mp l at e

content.autoAccept.rdp

new.cfg

content.bfcp.enabled

new.cfg

content.bfcp.port

sip-interop.cfg

content.bfcp.transport

features.cfg

content.ppcipServer.enabled

new.cfg

content.ppcipServer.meeting Password

site.cfg

smartPairing.mode

features.cfg

Permitted Values

1 (default) - Content shown by far-end users is automatically accepted and displayed on the Polycom Trio solution.

0 - Near-end users are prompted to accept meeting content sent to Polycom Trio solution from a far-end user.

1 (default) - Enable content sharing by offering or accepting the Binary Floor Control Protocol (BFCP) in Session Description Protocol (SDP) negotiation during SIP calls. Does not apply to Skype for Business calls.

0 - Disable content sharing using BFCP.

15000 (default) 0 - 65535 -

UDP (default) TCP -

1 (default) - Enable Polycom People+Content IP. 0 - Disable Polycom People+Content IP.

NULL (default) String (0 - 256 characters) -

Enables users with People+Content IP or Polycom Desktop on a computer or Polycom Mobile on a tablet to pair with the Polycom Trio conference phone using SmartPairing.

Disabled (default) - Users cannot use SmartPairing to pair with the conference phone.

Manual - Users must enter the IP address of the conference phone to pair with it.

smartPairing.volume

features.cfg

Polycom People+Content IP over USB

You can use Polycom® People+Content® IP (PPCIP) to share video or data from a Windows® or Mac® computer connected by USB to the Polycom Trio system when in or out of a call. When you install PPCIP version 1.4.2 and run it unopened in the background, the PPCIP application pops up immediately when you connect the computer to Polycom Trio solution via USB.

Keep the following points in mind:

● Showing content with People+Content IP over USB provides content to a maximum of 1080p resolution on a connected Windows or Mac computer.

● Audio content is not shared.

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The relative volume to use for the SmartPairing ultrasonic beacon. 6 (default) 0 - 10

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Content

● Content sent from People+Content is sent over USB, and no network connection is needed. This is useful for environments where guest IP access is not allowed. You can show content with People+Content IP on a computer connected by USB to Polycom Trio to a maximum of 1080p resolution on a Windows computer. You must use UC Software 5.4.3AA or later to share your desktop at up to 1080p resolution using a Mac computer connected by USB to the Polycom Trio solution.

Important: The default port used by Group Paging when enabled conflicts with the UDP port 5001 used by Polycom Since the port used by People+Content is fixed and cannot be configured, configure one of two workarounds:

• Configure a different port for Group Paging using parameter

• Disable People+Content IP using parameter

People+Content™ on the Polycom Trio system.

content.ppcipServer.enabled="0"

ptt.pageMode.enable="1"

ptt.port

Configuring Polycom People+Content IP over USB

This following table lists parameters that configure the People+Content over USB feature.

Polycom People+Content Content Sharing Parameters

Parameter Te mp l at e

feature.usb.device.content

Polycom People+Content IP

You can share content from a computer over IP using Polycom® Polycom® Desktop Software, Polycom® People+Content IP (PPCIP), and Polycom People+Content IP from a computer connected over IP supports 1080p resolution with about five frames per second on the Polycom Visual+ monitor. The computer and Polycom Trio solution must be able to communicate on the same IP network and you must pair your Polycom software application with the Polycom Trio system.

When Polycom Trio is registered with Skype for Business, you can use these applications to share content only to a local monitor. You cannot share content from a Polycom Trio system over a Skype for Business call. For instructions, see the Polycom Trio - User Guide at Polycom Trio on Polycom Support.

Permitted Values

1 (default) - Enable content sharing using the People+Content IP application on a computer connected by USB to Polycom Trio solution.

0 - Disable content sharing using the People+Content IP application on a computer connected by USB to Polycom Trio solution.

Polycom® Mobile Software. Sharing content with Polycom

Configuring Polycom People+Content IP for Polycom Trio Solution

The following table lists parameters that configure content sharing with the Polycom Trio solution.

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Polycom People+Content IP Parameters

Content

Parameter Te mp l at e

content.autoAccept.rdp

new.cfg

content.bfcp.port

content.bfcp.transport

content.ppcipServer.enabled

content.ppcipServer.enabled.Trio 8500

content.ppcipServer.enabled.Trio880 0

Permitted Values

1 (default) - Content shown by far-end users is automatically accepted and displayed on the Polycom Trio solution.

0 - Near-end users are prompted to accept meeting content sent to Polycom Trio solution from a far-end user.

15000 (default) 0 - 65535

UDP (default TCP

1 (default) - Enable Polycom People+Content IP content server.

0 - Disable Polycom People+Content IP content server.

1 (default) - Enable Polycom People+Content IP content server for Polycom Trio.

0 - Disable Polycom People+Content IP content server for Polycom Trio.

1 (default) - Enable Polycom People+Content IP content server.

0 - Disable Polycom People+Content IP content server.

content.ppcipServer.meetingPassword

content.ppcip.resolutionPreferred

features.cfg

NULL (default) String (0 - 256 characters)

1 (default) - The Polycom Trio system attempts to get higher resolution content with lower frames per second after the SDP negotiation.

0 - Content resolution is set based on the SDP negotiation.

Create Conference Room Accounts for Skype for Business

The Polycom Trio system enables you to use Remote Desktop Protocol (RDP) with Skype for Business clients, which enables both application and desktop sharing. To maximize the benefits of RDP content sharing, Polycom recommends creating a Skype for Business Room System or CsMeetingRoom account to allow sharing from in-room clients. When you create a conference room account, the Skype for Business Room System prompts content presenters to mute the microphone and speaker to avoid audio feedback.

The Polycom Trio solution can only receive Skype for Business RDP-based content. You cannot transmit RDP-based content from the Polycom Trio solution.

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Create a Skype for Business Room System Account

To create a Skype for Business Room System account, complete the following procedure and update your account name and server details on your Exchange Server Management Shell.

To create a Skype for Business Room System account:

1 Within your Exchange Management Shell, set the following:



New-Mailbox -Name 'Trio Room01' -Alias 'Trio.Room01' -UserPrincipalName 'Trio.Room01@domain.com' -SamAccountName 'Trio.Room01' -FirstName 'Trio'

-Initials '' -LastName 'Room01' -Room



Set-CalendarProcessing -Identity Trio.Room01 -AutomateProcessing AutoAccept

-AddOrganizerToSubject $false -RemovePrivateProperty $false -DeleteSubject $false



Set-Mailbox -Identity Trio.Room01@domain.com -MailTip "This room is equipped with a Polycom Trio 8800, please make it a Skype for Business Meeting to take advantage of the enhanced meeting experience."



Set-ADAccountPassword -Identity Trio.Room01



Enable-ADAccount -Identity Trio.Room01

2 Within your Skype for Business Management Shell, set:



Enable-CsMeetingRoom -SipAddress "sip:Trio.Room01@domain" -domaincontroller dc.domain.local -RegistrarPool pool01.domain.local -Identity Trio.Room01

Screen Mirroring

The Polycom Trio 8800 system provides screen mirroring locally from Apple® Ai rPlay®-certified devices and the Wireless Display feature for Miracast

Screen Mirroring with AirPlay Certified Devices

This section provides information you need to set up and configure the Polycom Trio 8800 system to work with AirPlay certified devices.

The following information applies to using AirPlay certified devices with the Polycom Trio 8800 system:

● You can display local content only from your AirPlay certified device to the Polycom Trio 8800 system monitor.

● Sharing content from direct streaming sources, such as YouTube™ or web links, is not supported.

● If you share content during a point-to-point or conference call, the content is not sent to far-end

participants.

● Audio-only content is not supported. If you only want to share audio, consider using Bluetooth or USB connectivity.

● Apple Lossless Audio Codec (ALAC) is not supported.

The Polycom Trio 8800 system supports the following AirPlay certified devices:

● Apple

iPhone

-certified Android™ and Windows® devices.

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Content

● iPad

● iPad Pro™

● MacBook Pro

The Polycom Trio 8800 system supports a maximum resolution and frame rate of 720p@60fps or 1080p@30fps. If configured for 1080p resolution, an iPad often sends 60fps video, which can result in latency in mirroring, visual artifacts, or both.

When the Polycom Trio 8800 system receives content from a Skype for Business client using the Remote Desktop Protocol (RDP) at the same time as content from an AirPlay certified device, the AirPlay content takes precedence and displays. When you end AirPlay content, available Skype for Business content displays.

Requirements

You must meet the following requirements to use the screen mirroring feature on an AirPlay certified device with the Polycom Trio 8800 system:

● Polycom Trio 8800 collaboration kit running UC Software version 5.4.4AA or later

● The Polycom Trio 8800 system and Apple devices are on the same subnet.

The devices can be on different subnets if the devices are routable and multicast DNS (Bonjour) is bridged between the subnets for discovery. The devices can also be on different subnets if AirPlay Discovery over Bluetooth is enabled, the subnets are routable to each other, and the device is within Bluetooth range.

● The screen mirroring feature uses the following ports:

 Discovery: UDP port 5353

 Sessions: TCP ports 7000, 7100, 8009, and 47000; UDP port 1900

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Polycom Trio 8800 for AirPlay Parameters

Use the following parameters to configure the Polycom Trio 8800 system for AirPlay certified devices.

Polycom Trio 8800 for AirPlay Parameters

Te mp l at e Parameter Permitted Values Restart Causes

Restart or Reboot

features.cfg content.airplayServer.au

thType

features.cfg content.airplayServer.di

scovery.bluetooth.enable d

features.cfg content.airplayServer.en

abled

none (default) - No security code for AirPlay certified devices is required.

passcode - Use a security code to authenticate AirPlay certified devices.

Set to allow Airplay discovery over Bluetooth.

1 (default) - Enables Polycom Trio 8800 to be discoverable to AirPlay-certified devices over Bluetooth. Turns Bluetooth radio on when

feature.bluetooth.enabled=

0 - Polycom Trio 8800 is not discoverable to AirPlay-certified devices over Bluetooth.

Note: To use this feature, enable the parameter

feature.bluetooth.enabled

0 (default) - Disable the content sink for AirPlay certified devices.

1 - Enable the content sink for AirPlay certified devices.

features.cfg content.airplayServer.ma

xResolution

features.cfg content.airplayServer.na

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Set the content resolution. 720p (default) 1080p 1024x1024 960x960 480x480

Specify a system name for the local content sink for AirPlay certified devices. If left blank the previously configured or default system name is used.

NULL (default)

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Polycom Trio 8800 for AirPlay Parameters

Te mp l at e Parameter Permitted Values Restart Causes

Restart or Reboot

Content

features.cfg content.local.authChange

Interval

features.cfg content.local.authChange

Mode

Set the interval in minutes between changes to the local content authentication credentials.

1440 (default) 0 - 65535 0 - Do not change

Specify when the security code for content sharing with AirPlay certified devices changes.

session (default) - Code changes at the end of each content sharing session.

relativeTime - Code changes at an interval specified by the

content.local.authChangeIn terval

parameter.

Troubleshooting

This section provides solutions to common issues you may have using the Polycom Trio 8800 system with AirPlay certified devices.

The Polycom Trio 8800 system does not advertise on my device

The Polycom Trio may not be broadcasting for discovery, or the broadcasts are being blocked.

● Ensure your Apple device is on the same subnet as the Polycom Trio 8800 system and that Polycom Trio has screen mirroring enabled.

Configuring Debugging Logs

If you experience further issues using AirPlay certified devices with the Polycom Trio 8800 system, you can enable the following logging parameters on your Polycom Trio to get extended debugging data.

Screen Mirroring Debugging Parameters

Log Component Permitted Values

airp Session management and communication specifically for AirPlay certified devices.

airpl Protocol library for AirPlay certified devices

airps Android service AirPlay certified devices

lc Local Content (including for AirPlay certified devices and PPCIP) session management

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Screen Mirroring with Miracast-Certified Devices

The Wireless Display feature lets you display content locally from your Miracast-certified Android or Windows device to the Polycom Trio 8800 system monitor. Windows or Android devices can discover and connect directly with the Polycom Trio 8800 system and do not have to be on the same network.

The Polycom Trio 8800 system supports content sharing from the following Android and Windows devices:

 Miracast-certified devices running Windows 10

 Samsung Galaxy smartphones and tablets running Android version 4.4 or earlier

Polycom cannot guarantee connectivity with all Miracast-certified devices, but connectivity has been validated to work well with Samsung smartphones and tablets using Android version 4.4 or later and the Microsoft Surface

To send content from your device, you must first connect your device wirelessly to the Polycom Trio 8800 system.

The Polycom Trio 8800 system can display content to a maximum resolution and frame rate of 720p@60fps or 1080p@30fps. If the Polycom Trio 8800 system is configured to auto-negotiate the frame rate of transmitted content, some tablets might send 1080p@60fps video, which can result in latency in mirroring, visual artifacts, or both.

3 Pro and Surface® 4 Pro running Windows 10.

Requirements

You must meet the following requirements to use the Wireless Display feature on a Miracast-certified device with the Polycom Trio 8800 system:

● Polycom Trio 8800 collaboration kit running UC Software version 5.4.4AA or later

If you do not allow auto-negotiation, some devices might fail to pick the best possible video stream parameters.

Configuring the Polycom Trio 8800 for Miracast-Certified Devices

Use the following parameters to configure Wireless Display on the Polycom Trio 8800 system.

Wireless Display Parameters

Template Parameter Permitted Values Change

Causes Restart or Reboot

features.cfg

content.wirelessDisplay.sink.au thorizationType

Auto (Default) - Content is automatically accepted and displays on the Polycom Trio 8800 system. Button - Users must confirm content acceptance on a popup message.

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Wireless Display Parameters

Content

features.cfg

content.wirelessDisplay.sink.bi trate

content.wirelessDisplay.sink.en abled

content.wirelessDisplay.sink.fp s

content.wirelessDisplay.sink.he ight

content.wirelessDisplay.sink.na me

Set the content maximum bitrate in Mbps

30 (default) 0 - 60 0 allows auto-negotiation.

0 (default) - Disable Wireless Display.

1 - Enable Wireless Display.

Set the content frame rate in frames per second.

30 (default) 0 - 60 0 allows auto-negotiation

Set the maximum content height in pixels.

1080 (default) 0 - 1200 0 allows auto-negotiation

NULL - default Specify a system name for the

local content sink for Android or Windows devices. If left blank the previously configured or default system name is used.

features.cfg

content.wirelessDisplay.sink.wi dth

Set the maximum content width in pixels.

1920 (Default and Maximum) 0 allows auto-negotiation

Troubleshooting

This section provides solutions to common issues you may have using Wireless Display on the Polycom Trio 8800 system.

My Polycom Trio 8800 system does not advertise on my smartphone or tablet

If the Polycom Trio 8800 system does not advertise on your smartphone or tablet device, check the following:

● Ensure Wi-Fi is enabled on your device and the band is set to 2.4GHz or Auto. The Auto setting allows the connecting device better access to a free wireless channel.

● Ensure the correct country of operation is set and that both bands are selected on the Polycom Trio 8800 system by configuring the following:

device.wifi.country.set="1"

device.wifi.country="CA"

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device.wifi.radio.band2_4GHz.enable.set="1"

device.wifi.radio.band2_4GHz.enable="1"

device.wifi.radio.band5GHz.enable.set="1"

device.wifi.radio.band5GHz.enable="1"

device.wifi.enabled.set="1"

device.wifi.enabled="0"

device.net.enabled.set="1"

device.net.enabled="1"

The WLAN operating mode on the Polycom Trio 8800 system is mutually exclusive of the Wireless Display feature. You can enable Wireless Display only if wired Ethernet is used for calling and conferencing. Ensure that wired Ethernet is used for calling and conferencing by configuring the following:

Video Quality is Poor

Incorrect image resolution can cause content delays and video artifacts. Note that the Polycom Trio 8800 system does not accept 1080@60fps video resolution.

● To resolve video quality issues, configure the following for the Polycom Trio 8800 system:

content.wirelessDisplay.sink.width="0"

content.wirelessDisplay.sink.height="0"

content.wirelessDisplay.sink.fps="0"

● In addition, you can set a limit on the live stream parameters by setting:

content.wirelessDisplay.sink.fps="30"

Configuring Debugging Logs

If you experience further issues using Wireless Display on the Polycom Trio 8800 system, you can enable the following logging parameters on your Polycom Trio 8800 system to get extended debugging data.

Wireless Display Debugging Parameters

Parameters Permitted Values

wdisp Wireless Display session management and communication with the Wireless Display

source

apps Wireless Display support for Android

lc Local Content (including Wireless Display and PPCIP) session management

Access Diagnostic Information

If you experience issues using Wireless Display on the Polycom Trio 8800 system, you can access diagnostic information from the Polycom Trio 8800 menu.

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Procedure:

1 On the phone menu, go to one of the following settings:

 Settings > Status > Diagnostics > Local Content Media Statistics.

 Settings > Status > Diagnostics > Graphs > Local Video Content Statistics.

 Settings > Status > Diagnostics > Graphs > Networked Devices Graphs.

 Settings > Status > Diagnostics > Networked Devices > Statistics.

Content

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User Accounts and Contacts

After you set up Polycom phones on your network with the default configuration, you can configure user accounts and user contact list features.

Smart Login

Smart Login, available with the Polycom Trio 8800 and 8500 system, determines if a network environment is capable of PIN Authentication. If the STS-URI is not configured via DHCP Option43 or manually through configuration files, then PIN Authentication will not be enabled for the phone or in the Web Configuration Utility for a Skype for Business sign in.

Microsoft Exchange Integration

Exchange Integration is available for Skype for Business, Office 365, and Lync Server 2010 and 2013 deployments. This feature enables set up of visual voicemail, call log synchronization, Outlook contact search, and Skype for Business Address Book Service (ABS) adaptive search. Each of these features is enabled by default on Polycom phones registered with Skype for Business.

When you register a Polycom Trio 8800 or 8500 system with Skype for Business, a Calendar icon displays on the phone Home screen that enables users to access features. Users can view and join Outlook calendar events directly from Polycom Trio system. This displays the day and meeting view for scheduled events; the month view is not currently available. Note you cannot schedule calendar events or view email from the phone.

When you pair Polycom Trio 8500 or 8800 with Polycom Trio Visual+, the system automatically displays the Calendar and up to five meetings scheduled within the next 24-48 hours on the Home screen of connected monitor. You can configure whether or not users receive reminder notifications on the display monitor and whether or not an alert sound accompanies reminder notifications.

After the phone is connected, you can:

● Verify which Exchange Server services are not working on each phone by going to Status > Diagnostics > Warnings on the phone.

● View the status of each service in the Web Configuration Utility.

Enabling Microsoft Exchange Integration

You can enable Exchange integration using one of the following methods:

● Exchange Server autodiscover.

● Centralized provisioning.

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User Accounts and Contacts

● On a per-phone basis with the Web Configuration Utility.

● When using a UC Software release prior to 5.3.0, you can enable the exchange calendar using

centralized provisioning or with the Web Configuration Utility. To enable the Web Configuration Utility, refer to Accessing the Web Configuration Utility.

Note: If you enter sign-in credentials to the configuration file, phone users must enter credentials to the phone Sign In screen.

Enable Microsoft Exchange Calendar Using Centralized Provisioning

You have the option to enable Skype for Business Exchange calendar using the following parameters on your central provisioning server.

If you are using Polycom Trio Solution, parameters are included in Example Configuration File for Polycom Trio 8800 Collaboration Kit with Skype for Business on Polycom Trio > Documentation > Setup Documents.

To enable the exchange calendar from a provisioning server:

» Add the following parameter to one of your configuration files:



feature.exchangeCalendar.enabled=1



exchange.server.url=https://<example URL>

Enable Microsoft Exchange Calendar Using the Web Configuration Utility

You have the option to use the Web Configuration Utility to manually enable Skye for Business Exchange Calendar. This is useful for troubleshooting if autodiscovery is not working or misconfigured. This method applies only to a single phone at a time.

To enable the exchange calendar manually:

1 Ensure that you enable Accessing the Web Configuration Utility.

2 Log in to the Web Configuration Utility as Admin (default password 456).

3 Go to Settings > Applications > Exchange Applications, and expand Exchange Applications,

as shown next.

4 In the Exchange Calendar field, select Enable.

5 Enter the exchange web services URL using a Microsoft Exchange Server URL, for example

https://<mail.com>/ews/exchange.asmx

to an organization

6 At the bottom of the browser page, click Save.

7 When the confirmation dialog displays, click Yes.

Your Exchange Calendar is successfully configured and the Calendar icon displays on your phone screen.

. In this example, the URL part

<mail.com>

is specific

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Setting Up Calendar Features

● Visual voicemail. On the server, enable unified messaging and enable messages to play on the phone for each user. If you disable and Skype for Business Voice mail menus display the message. Skype for Business Server only plays voicemail and you cannot download voicemails or play locally on the phone.

● Call log synchronization. On the server, enable the option to save calls logs to each user's conversation history in Outlook.

● ABS adaptive search. On the server, enable the ABS service. There are three possible configurations.

 Outlook and ABS are both enabled by default. When both are enabled, the phone displays the

Skype for Business Directory.

 If you disable Outlook and enable only ABS, the phone displays the Skype for Business Directory.

 If you enable Outlook and disable ABS, the Outlook Contact Search displays in Directories.

Web Info: For help with Lync Server 2010, refer to Microsoft Configure Exchange Services for the

Autodiscover Service.

For help with Lync Server 2013, refer to Microsoft Configuring Unified Messaging on Microsoft

Exchange Server to work with Lync Server 2013.

feature.exchangeVoiceMail.enabled

, the Message Center

Calendar Meeting Details

You can use exchange.meeting.show* parameters to show or hide the following meeting details from the calendar display on the Polycom Trio 8500 and 8800 system screen and on the monitor connected to the Polycom Trio Visual+:

● Subject.

● Location.

● Invitee(s).

● Agenda/Notes. When you hide Agenda/Notes, a message indicates the meeting is private.

● Meeting organizer. The organizer does not display for meetings displayed on the monitor.

● Show More Actions. If multiple numbers are available to dial into a meeting, More Actions displays in

Meeting Details to allow users to choose the dial-in number.

Meeting Reminder Messages

A meeting reminder displays on the Polycom Trio system screen at five minutes and one minute before the start of a meeting. The five-minute reminder disappears after 30 seconds if not dismissed. If the one-minute reminder has not been dismissed, the reminder message displays on the Polycom Trio system Home Screen during the duration of the meeting. The one minute reminder disappears when the meeting ends or when the next meeting reminder pops up, whichever comes first.

When multiple meetings are booked at the same time or overlap, a message displays available meetings. Users can tap the message to display the calendar day view and choose which meeting to join.

You can also show or hide all day events, configure the maximum number of future meetings, or configure a user requirement to enter the Skype for Business conference ID when a meeting organize marks a

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meeting as ‘private’. When meeting organizers mar k a meeting invitation as Private in Outlook, the Polycom Trio system displays the meeting invite on the Trio phone calendar and TV screens with ‘Private Meeting’ in the subject line and a lock icon. The conference ID is included in the Outlook invitation.

Microsoft Exchange Parameters

The following table lists parameters that configure Microsoft Exchange integration.

Microsoft Exchange Parameters

Te mp l at e Parameter Permitted Values Change Causes

Restart or Reboot

applications. cfg

exchange.meeting.alert. followOfficeHours

exchange.meeting.alert. tonePattern

exchange.meeting.alert. toneVolume

exchange.meeting.allowScrolli ngToPast

exchange.meeting. hideAllDayNotification

exchange.pollInterval

1 (default) - Audible alerts occur during business hours.

0 - Audible alerts occur at all times.

positiveConfirm (default) - Set the tone pattern of the reminder alerts using any tone specified by se.pat.*.

10 (default) - Set the volume level of reminder alert tones.

0 - 17

0 (default) - Do not allow scrolling up in the Day calendar view to see recently past meetings.

1 - Allow scrolling up in the Day calendar view to see recently past meetings.

1 (default) - All day meeting notifications are hidden from the Calendar screen.

0 - All day meeting notifications display on the Calendar screen.

The interval, in seconds, to poll the Exchange server for new meetings.

30000 (default) 4000 minimum 60000 maximum

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Microsoft Exchange Parameters

Te mp l at e Parameter Permitted Values Change Causes

Restart or Reboot

applications. cfg

exchange.meeting.parseOption

exchange.meeting.parseWhen

exchange.meeting.phonePattern

exchange.meeting. reminderEnabled

Indicates the field in the meeting invite from which the VMR or meeting number should be fetched.

Location (default) All LocationAndSubject Description

NonSkypeMeeting (default) Disable number-searching on the Calendar for additional numbers to dial in Skype Meetings.

Always - Enable number-searching on the Calendar for additional numbers to dial in Skype Meetings.

NULL (default) string The pattern used to identify phone

numbers in meeting descriptions, where "x" denotes any digit and "|" separates alternative patterns (for example, xxx-xxx-xxxx|604.xxx.xxxx).

1 (default) - Meeting reminders are enabled.

0 - Meeting reminders are disabled.

applications. cfg

exchange.meeting. reminderInterval

300 seconds (default) 60 - 900 seconds

Set the interval at which phones display reminder messages.

applications. cfg

exchange.meeting. reminderSound.enabled

1 (default) - The phone makes an alert sound when users receive

reminder notifications of calendar events.

0 - The phone does not make an alert sound when users receives reminder notifications of calendar events. Note that when enabled, alert sounds take effect only if

exchange.meeting.reminderE nabled is also enabled.

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Microsoft Exchange Parameters

Te mp l at e Parameter Permitted Values Change Causes

Restart or Reboot

applications. cfg

exchange.meeting.reminderType

exchange.meeting. showAttendees

exchange.meeting. showDescription

exchange.meeting.showLocation

exchange.meeting. showMoreActions

Customize the calendar reminder and tone.

2 (default) - Reminder is always audible and visual.

1 - The first reminder is audible and visual reminders are silent.

0 - All reminders are silent.

1 (default) - Show the names of the meeting invitees.

0 - Hide the names of the meeting invitees.

1 (default) - Show Agenda/Notes in Meeting Details that displays after you tap a scheduled meeting on the Polycom Trio 8800 system calendar.

0 - Hide the meeting Agenda/Notes.

1 (default) - Show the meeting location.

0 - Hide the meeting location.

1 (default) - Show More Actions in Meeting Details to allow users to choose a dial-in number.

0 - Hide More Actions in Meeting Details.

applications. cfg

exchange.meeting. showOnlyCurrentOrNext

0 (default) - Disable the limitation to display only the current or next

meeting on the Calendar. 1 - Enable the limitation to display

only the current or next meeting on the Calendar.

applications. cfg

exchange.meeting. showOrganizer

1 (default) - Show the meeting organizer in the meeting invite.

0 - Hide the meeting organizer in the meeting invite.

applications. cfg

exchange.meeting.showSubject

1 (default) - Show the meeting Subject.

0 - Hide the meeting Subject.

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Microsoft Exchange Parameters

Te mp l at e Parameter Permitted Values Change Causes

Restart or Reboot

applications. cfg

exchange.meeting.showTomorrow

1 (default) - Show meetings scheduled for tomorrow as well as meetings scheduled for today.

0 - Do not show meetings scheduled for tomorrow.

exchange.menu.location

Features (default) - Displays the Calendar in the global menu under Settings > Features.

Administrator - Displays the Calendar in the Admin menu at Settings > Advanced > Administration Settings.

exchange.reconnectOnError

1 (default) - The phone attempts to reconnect to the Exchange server after an error.

0 - The phone does not attempt to reconnect to the Exchange server after an error.

exchange.server.url

NULL (default) string The Microsoft Exchange server

address.

feature.EWSAutodiscover.enabledIf you configure

exchange.server.urland set

this parameter to 1, preference is given to the value of exchange.server.url.

1 (default) - Lync Base Profile 0 (default) - Generic Base Profile 1 - Exchange autodiscovery is

enabled and the phone automatically discovers the Exchange server using the email address or SIP URI information.

0 - Exchange autodiscovery is disabled on the phone and you must manually configure the Exchange server address.

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Microsoft Exchange Parameters

Te mp l at e Parameter Permitted Values Change Causes

Restart or Reboot

applications. cfg

feature.exchangeCalendar.enab led

features.cfg feature.exchangeCalendar.enab

led

1 (default) - The calendaring feature is enabled.

0 - The calendaring feature is disabled.

You must enable this parameter if you also enable

feature.exchangeCallLog.en abled.

If you disable

feature.exchangeCalendar.e nabled, also disable feature.exchangeCallLog.en abled to ensure call log

functionality.

Available for: Polycom Trio 8800 and 8500

systems VVX 300/301, 310/311, 400/401,

410/411, 500/501, 600/601 and 1500 business media phones

VVX 250, 350, and 450 business IP phones

CX5500 Unified Conference Station 1 (default) - Lync Base Profile 0 (default) - Generic Base Profile 0 - The calendaring feature is

disabled. 1 - The calendaring feature is

enabled. You must enable this parameter if you also enable

feature.exchangeCallLog.en abled. If you disable feature.exchangeCalendar.e nabled, also disable feature.exchangeCallLog.en abled to ensure call log

functionality.

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Microsoft Exchange Parameters

Te mp l at e Parameter Permitted Values Change Causes

Restart or Reboot

features.cfg feature.exchangeContacts.enab

led

features.cfg feature.exchangeContacts.

enabled

1 (default) - Lync Base Profile 0 (default) - Generic Base Profile 1 - The Exchange call log feature is

enabled and users can retrieve the call log histories for missed, received, and outgoing calls.

0 - The Exchange call log feature is disabled and users cannot retrieve call logs histories.

You must also enable the parameterfeature.exchangeCal lLog.enabled to use the Exchange call log feature.

1 (default) - The Exchange call log feature is enabled and users can retrieve call logs history of Missed, Received, and outgoing calls on the phone.

0 - The Exchange call log feature is disabled and users cannot retrieve call logs history from the Exchange server.

You must also enable the parameter

feature.exchangeCallLog.en abled to use the Exchange call log

feature.

features.cfg feature.exchangeVoiceMail.ena

bled

1 (default) - Lync Base Profile 0 (default) - Generic Base Profile

1 - The Exchange voicemail feature is enabled and users can retrieve voicemails stored on the Exchange server from the phone.

0 - The Exchange voicemail feature is disabled and users cannot retrieve voicemails from Exchange Server on the phone.

You must also enablefeature.exchangeCalen dar.enabled to use the Exchange contact feature.

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Microsoft Exchange Parameters

Te mp l at e Parameter Permitted Values Change Causes

Restart or Reboot

features.cfg feature.exchangeVoiceMail.

enabled

features.cfg feature.exchangeVoiceMail.ski

pPin.enabled

features.cfg feature.lync.abs.enabled

1 (default) - The Exchange voicemail feature is enabled and users can retrieve voicemails stored on the Exchange server from the phone.

0 - The Exchange voicemail feature is disabled and users cannot retrieve voicemails from Exchange Server on the phone.

You must also enable

feature.exchangeCalendar.e nabled to use the Exchange

contact feature.

0 (default) - Enable PIN authentication for Exchange Voicemail. Users are required to enter their PIN before accessing Exchange Voicemail.

1 - Disable PIN authentication for Exchange Voicemail. Users are not required to enter their PIN before accessing Exchange Voicemail.

1 (default) - Lync Base Profile 0 (default) - Generic Base Profile 1 - Enable comprehensive contact

search in the Skype for Business address book service.

0 - Disable comprehensive contact search in the Skype for Business address book service.

features.cfg feature.lync.abs.maxResult

features.cfg features.contacts.readonly

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Define the maximum number of contacts to display in a Skype for Business address book service contact search.

12 (default) 5 - 50

0 (default) - Skype for Business Contacts are editable.

1 - Skype for Business are read-only.

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Microsoft Exchange Parameters

Te mp l at e Parameter Permitted Values Change Causes

Restart or Reboot

features.cfg up.oneTouchDirectory

features.cfg up.oneTouchVoiceMail

1 (default) - Lync Base Profile 0 (default) - Generic Base Profile 1 - The Skype for Business Search

icon displays on the Home screen. 0 - The Skype for Business Search

icon does not display on the Home screen.

1 (default) - Lync Base Profile 0 (default) - Generic Base Profile 0 - The phone displays a summary

page with message counts. The user must press the Connect soft key to dial the voicemail server.

1 - The phone dials voicemail services directly (if available on the call server) without displaying the voicemail summary.

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Private Meetings in Microsoft Exchange

When a Skype for Business meeting is set to Private, you can choose which meeting information to show or hide.

Configuring Private Meetings

The following parameters configure Skype for Business private meetings.

Private Meeting Parameters

Parameter Te mp l at e

Permitted Values

exchange.meeting.private.showAttendees

applications.cfg

exchange.meeting.private.showDescription

applications.cfg

exchange.meeting.private.showLocation

applications.cfg

exchange.meeting.private.showSubject

applications.cfg

exchange.meeting.private.showMoreActions

applications.cfg

0 (default) – Meetings marked as private in Outlook do not show the list of meeting attendees and invitees on the Polycom Trio calendar.

1 – Meetings marked as private in Outlook show the list of meeting attendees and invitees on the Polycom Trio calendar.

0 (default) – Meetings marked as private in Outlook do not display a meeting description on the Polycom Trio calendar.

1 - Meetings marked as private in Outlook display a meeting description on Polycom Trio calendar.

0 (default) – Meetings marked as private in Outlook do not display the meeting location on the Polycom Trio calendar.

1 - Meetings marked as private in Outlook display the meeting location on the Polycom Trio calendar.

0 (default) – Meetings marked as private in Outlook do not display a subject line on Polycom Trio calendar.

1 – Meetings marked as private in Outlook display a subject line on Polycom Trio calendar.

1 (default) – Meetings marked as private in Outlook display the ‘More Actions’ button, when applicable.

0 – Meetings marked as private in Outlook do not display the ‘More Actions’ button.

exchange.meeting.private.showOrganizer

applications.cfg

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1 (default) – Meetings marked as private in Outlook display the name of the meeting organizer on the Polycom Trio calendar.

0 – Meetings marked as private in Outlook display the name of the meeting organizer on the Polycom Trio calendar.

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Parameter Te mp l at e Permitted Values

User Accounts and Contacts

exchange.meeting.private.enabled

applications.cfg

exchange.meeting.private.promptForPIN

applications.cfg

1 (default) – The Polycom Trio considers the private meeting flag for meetings marked as private in Outlook.

0 – Treat meetings marked as private in Outlook the same as other meetings.

0 (default) - Disable the Skype for Business Conference ID prompt that allows users to join meetings marked as 'private'.

1 - Enable the Skype for Business Conference ID prompt that allows users to join meetings marked as 'private'.

Unified Contact Store

Administrators can unify users' contacts with Microsoft Exchange Server to enable users to access and manage contacts from any application or device synchronized with the Exchange Server including Polycom Trio 8800 and 8500 systems, VVX business media phones, Skype for Business client, Outlook, or Outlook Web Application from a mobile device. For example, if a user deletes a contact from a phone, the contact is also deleted on the Skype for Business client. Note users can manage (move, copy) contacts across Groups only on the Skype for Business client and Group contacts on the phone stay unified.

When an administrator enables Unified Contact Store, users can:

● Add a contact

● Delete a contact

● Add and delete a Distribution List (DL) group

● Manage contacts or groups

To set up this feature, administrators must use a PowerShell command using the instructions on the Microsoft TechNet web site Planning and deploying unified contact store in Lync Server 2013.

Contact Directories

When the Polycom Trio system Base Profile is set to Skype, you can access contacts using the Skype for Business contact list and set the contact list to be editable or read-only.

The local contact directory is disabled by default when the Polycom Trio system Base Profile is set to Skype and you can enable it using the parameter feature.directory.enabled. You can protect the local contact directory with user credentials and set contacts to be read-only or editable. If the Polycom Trio system Base Profile is set to 'SkypeUSB', no local contact directory is available and you can access the Skype for Business contact list.

The maximum number of contacts you can configure is 3000 and the maximum file size of the local Contact Directory is 4MB. To reduce use of phone memory, use the parameter dir.local.contacts.maxNum to set a lower maximum number of contacts.

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Configuring Contacts

The following parameters configure the local contact directory on the Polycom Trio solution.

Local Contact Directory Parameters

Parameter Permitted Values

dir.local.contacts.maxNum

features.cfg

dir.local.passwordProtected

features.cfg

dir.local.readOnly

features.cfg

feature.contacts.readonly

features.cfg

feature.corporateDirectory.ena bled

features.cfg

feature.directory.enabled

features.cfg

feature.pauseAndWaitDigitEntry Control.enabled

features.cfg

2,000 (default) - Number of contacts that can be stored by default in the local Contact Directory. 3,000 - Maximum number of contacts that can be stored in the local Contact Directory.

0 (default) - Disable password protection of the local Contact Directory. 1 - Enables password protection of the local Contact Directory.

0 (default) - Disable read only protection of the local Contact Directory. 1 - Enable read-only protection of the local Contact Directory.

0 (default) - Skype for Business Contacts are editable. 1 -Skype for Business are read-only.

0 (default) - Disable the corporate directory. 1 - Enable the corporate directory.

0 (default) - The local contact directory is disabled when the Polycom Trio solution Base Profile is set to Lync. 1 - The local directory is enabled when the Polycom Trio solution Base Profile is set to Lync.

1 (default) - Enable processing of control characters in the contact phone number field. When enabled, ',' or 'p' control characters cause a one second pause.

';' or 'w' control character cause a user prompt that allows a user-controlled wait. Subsequent digits entered to the contact field are dialed automatically.

0 - Disable processing of control characters.

Call Logs

The phone records and maintains user phone events to a call log, which contains call information such as remote party identification, time and date of the call, and call duration. The log is stored on the server. All call logs are enabled by default.

The phones automatically maintain the call log in three separate call lists that users can access: Missed Calls, Received Calls, and Placed Calls. Users can clear lists manually on their phones, or delete individual records or all records in a group (for example, all missed calls).

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Configuring Call Logs

Use the parameter in the following table to configure this feature.

Call Log Parameters

Parameter

Te mp l at e

Permitted Values

User Accounts and Contacts

feature.exchange CallLog.enabled

features.cfg

If Base Profile is: Generic – 0 (default) Skype for Business - 1 (default) 1 - The Exchange call log feature is enabled, user call logs are synchronized with the

server, and the user call log history of Missed, Received, and outgoing calls can be retrieved on the phone.

You must also enable the parameter feature.callList.enabled to use the Exchange call log feature.

• The value of the configuration parameter callLists.collapseDuplicates that collapses call lists has no effect in a Skype for Business environment.

• The local call logs are not generated when the following parameters are disabled:

 feature.callListMissed.enabled  feature.callListPlaced.enabled  feature.callListReceived.enabled

0 - The Exchange call log feature is disabled, the user call logs history cannot be retrieved from the Exchange server, and the phone generates call logs locally.

Administrator Menu on Polycom Trio Systems

For the Polycom Trio 8800 and 8500 systems, you can add a new ‘Advanced' menu containing a subset of administrator settings. The added 'Advanced' menu item does not require a password but one can be assigned to it.

After enabling this feature, the added 'Advanced' menu provides access to all administrator features except:

● Line Configuration

● Call Server Configuration

● TLS Security

● Test Automation

Administrator Menu Parameters

The following table lists the parameters to enable the new Administrator menu.

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Admin Menu Parameters

Te mp l at e Parameter Permitted Values Change Causes

Restart or Reboot

device.cfg, site.cfg

device.auth.localAdvancedPassword.set

device.auth.localAdvancedPassword

feaures.cfg feature.advance-

dUser.enabled

Set a password for the Advanced menu.

0 (default) – You cannot set a password for the added Advanced menu.

1 – You can set a password for the added Administrator menu.

Enter a password for the added Administrator menu.

Null (default) String (0 to 64 characters)

0 (default) - The normal password-protected Advanced menu displays.

1 - Causes the 'Advanced' menu item to be renamed 'Admin' and adds a menu item 'Advanced' that contains a subset of administrator features.

The new 'Advanced' menu does not require a password but you have the option to assign one to it.

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Skype for Business User Profiles

You can enable users to access their personal settings from any phone in the organization registered to Skype for Business. For example, users can access their contact directory and speed dials, as well as other phone settings, even if they temporarily change work areas. This feature is particularly useful for remote and mobile workers who do not use a dedicated work space and conduct business in multiple locations. The user profile feature is also useful if an office has a common conference phone from which multiple users need to access their personal settings.

You must decide whether to require users to always log in to a phone or not. If you do not require users to log in, users have the option to use the phone as is-without access to their personal settings-or they can log in to display their personal settings. You can also specify if, after the device restarts or reboots, a user is automatically logged out.

You can choose to define default credentials. If you specify a default user ID and password, the phone automatically logs itself in each time an actual user logs out or the device restarts or reboots. When the device logs itself in using the default login credentials, a default profile displays, and users retain the option to log in and view their personal settings.

You can configure the phones so that anyone can call authorized and emergency numbers when not logged in to a phone using the parameter dialplan.routing.emergency.outboundIdentity.

Polycom recommends that you create a single default user password for all users. You can reset a user's password by removing the password parameter from the override file. This causes the phone to use the default password in the <user>.cfg file.

To set up the user profile feature, you must:

● Create a phone configuration file or update an existing file to enable the feature's settings, and configure attributes for the feature.

● Create a user configuration file in the format registration and other user-specific settings that you want to define.

<user>.cfg

to specify each user's password and

Create a User Profile Configuration File

Create a configuration file if you want to add or edit user login or feature settings for multiple phones.

To create a user profile configuration file:

1 Create a configuration file for the phone and place it on the provisioning server.

You can create your own or base this file on the sample configuration template in the UC Software, for example,

location>/Config/site.cfg

site.cfg

. To find the file, navigate to

<provisioning server

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2 In

site.cfg

parameters.

3 Copy these attributes for each user and enter user-specific values.

, open the

<prov.login/>

attribute, and then add and set values for the user login

Create a User Configuration File

Create a user-specific configuration file that stores user names, passwords, and registrations.

To create a user configuration file:

1 On the provisioning server, create a user configuration file for each user to log in to the phone. The

name of the file is the user's ID to log in to the phone. For example, if the user's login ID is the name of the user's configuration file is

2 In each

3 Add and set values for any user-specific parameters, such as:

 Registration details (for example, the number of lines the profile displays and line labels).

 Feature settings (for example, browser settings).

<user>.cfg

file, you can add and set values for the user's login password (optional).

user100.cfg

user100

Note: If you add optional user-specific parameters to will not cause the phone to restart or reboot when the parameter is updated.

After a user logs in, with their user ID and password (The default password is 123.), users can:

● Log in to a phone to access their personal phone settings.

● Log out of a phone after they finish using it.

● Place a call to an authorized number from a phone that is in the logged out state.

● Change their user password.

If a user changes any settings while logged in, the settings save and display the next time the user logs in. When a user logs out, the user's personal phone settings no longer display.

<user>.cfg

, add only those parameters that

Stored User Settings

If a user updates their password or other user-specific settings using the Main Menu on the phone, the updates are stored in

If a user updates their contact directory while logged in to a phone, the updates are stored in

<user>-directory.xml

lists history is defined in Configuration parameter precedence (from first to last) for a phone that has the user profile feature enabled is:

● <user>-phone.cfg

● Web Configuration Utility

● Configuration files listed in the master configuration file (including <user>.cfg)

● Default values

<user>-phone.cfg

. Directory updates display each time the user logs in to a phone. An up-to-date call

<user>-calls.xml

, not

<MACaddress>-phone.cfg

. This list is retained each time the user logs in to their phone.

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Call Controls

This section shows you how to configure call control features.

Skype for Business Local and Centralized Real-Time Audio and Video Calling

You can set up ad hoc 'Meet Now' or scheduled, local, or centralized calls on Polycom Trio 8800 and 8500 registered with Skype for Business.

To enable video calls, you must pair a Polycom Trio 8500 or 8800 system to Polycom Trio Visual+ and connect Polycom Trio Visual+ to a display screen and a Logitech Webcam C930e USB camera. When the devices are successfully paired, the display screen shows a small self-view window.

After you pair a Polycom Trio system with Polycom Trio Visual+, you can set up local or centralized calls with audio and video or audio-only, and share content using the Skype for Business client. You can start each new call with audio and video or audio-only. If you set to audio-only, users can add video during a call if the far-end is video capable.

Polycom Trio 8800, Trio 8500, Trio Visual+ User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual