Polycom TPX HD 306M, TPX HD User Manual
Polycom® Telepresence
Experience
User Guide
® (TPX®) HD
Software Version 2.7 | September 2010 | 1725-29222-004/A
Trademark Information
POLYCOM®, the Polycom "Triangles" logo and the names and marks associated with Polycom's products are
trademarks and/or service marks of Polycom, Inc. and are registered and/or common law marks in the United
States and various other countries.
All other trademarks are property of their respective owners.
Patent Information
The accompanying product is protected by one or more U.S. and foreign patents and/or pending patent
applications held by Polycom, Inc.
© 2010, Polycom, Inc. All rights reserved.
Polycom, Inc.
4750 Willow Road
Pleasanton, CA 94588-2708
USA
No part of this document may be reproduced or transmitted in any form or by any means, electronic or
mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law, reproducing
includes translating into another language or format.
As between the parties, Polycom, Inc., retains title to and ownership of all proprietary rights with respect to the
software contained within its products. The software is protected by United States copyright laws and international
treaty provision. Therefore, you must treat the software like any other copyrighted material (e.g., a book or sound
recording).
Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc., is not
responsible for printing or clerical errors. Information in this document is subject to change without notice.
ii
About this Guide
This guide introduces you to the Polycom Telepresence Experience High
Definition (TPX HD), explains how to use the Touch Panel, describes what you
can expect to see on the displays during meetings in the TPX HD room, and
provides general guidelines for conducting successful meetings.
This guide is intended for all users of the Polycom TPX HD 306M, software
version 2.7.
For quick reference information about the TPX HD, refer to the Quick Tips -
Polycom RealPresence™ Experience (RPX™) and Polycom Telepresence Experience
(TPX) document. This document describes how to use the Touch Panel to
perform common user tasks, such as making and ending calls, controlling
audio, and sharing content.
Additional Polycom documentation is available at the Polycom web site,
http://www.polycom.com/support/video/index.html.
For support or service, please contact your Polycom distributor or go to
Polycom Support at http://support.polycom.com.
iii
Polycom TPX HD User Guide
iv
Contents
Contents
1 Introducing the TPX HD . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Key Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
2 Using the Touch Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
About the Enhanced and Classic User Interfaces . . . . . . . . . . . . . . . . . . . . 2–1
Accessing the Home Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2
Enhanced User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–3
Classic User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–4
Understanding the Touch Panel Indicators . . . . . . . . . . . . . . . . . . . . . . . . . 2–5
Calling with the Enhanced UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–7
Making and Hanging Up Speed Dial Calls . . . . . . . . . . . . . . . . . . . . . 2–8
Speed Dialing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8
Speed Dialing Video Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8
Speed Dialing Audio Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8
Hanging Up Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–9
Hanging Up Video Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–9
Hanging Up Audio Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–9
Making Calls Using Meeting Composer . . . . . . . . . . . . . . . . . . . . . . . . 2–9
Selecting Sites Using Meeting Composer . . . . . . . . . . . . . . . . . . 2–11
Selecting a Site Using Manual Dial . . . . . . . . . . . . . . . . . . . . 2–11
Selecting a Site Using Speed Dial . . . . . . . . . . . . . . . . . . . . . . 2–12
Selecting a Site Using the Address Book . . . . . . . . . . . . . . . . 2–14
Selecting a Site Using Search . . . . . . . . . . . . . . . . . . . . . . . . . 2–15
Making and Hanging Up Calls Using Meeting Composer . . . . 2–17
Making and Hanging Up a Multipoint Call . . . . . . . . . . . . . 2–17
Making and Hanging Up a Point-to-Point Plus Call . . . . . 2–18
Using Polycom Conferencing for Outlook . . . . . . . . . . . . . . . . . . . . . 2–20
Joining a Meeting Using Polycom Conferencing for Outlook . 2–20
Responding to Meeting Reminders . . . . . . . . . . . . . . . . . . . . . . . 2–23
Leaving a Meeting Using Polycom Conferencing for Outlook 2–24
Calling with the Classic UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–25
Speed Dialing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–25
Speed Dialing Video Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–26
Speed Dialing Audio Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–27
Manually Dialing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–28
Manually Dialing Video Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–28
Manually Dialing Audio Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–29
Polycom, Inc. v
Polycom TPX HD User Guide
3 Viewing People and Content . . . . . . . . . . . . . . . . . . . . . . . 3-1
Hanging Up Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–29
Hanging Up Video Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–29
Hanging Up Audio Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–29
Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–30
Answering Video Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–30
Answering Audio Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–30
Controlling Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–30
Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–31
Understanding Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–31
Calling the Help Desk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–31
Viewing People . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1
Viewing Content . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–6
Accessing the Tabletop Content Monitors . . . . . . . . . . . . . . . . . . . . . . 3–7
Using a Laptop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–8
Enhanced User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–8
Classic User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–10
People+Content IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–11
Using a Document Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–12
Enhanced User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–12
Classic User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–13
4 Conducting Successful Meetings . . . . . . . . . . . . . . . . . . . . . 4-1
Meeting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1
Video Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1
Audio Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1
Document Camera Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2
Meeting Coordinator Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2
Reserving a Polycom TPX HD Room . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–3
vi Polycom, Inc.
List of Figures
List of Figures
Figure 2-1 Start Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Figure 2-2 Home Screen — Enhanced UI (Not in a Call) . . . . . . . . . . . . . . . . . . . 2-3
Figure 2-3 Home Screen — Classic UI (Not in a Call) . . . . . . . . . . . . . . . . . . . . . . 2-4
Figure 2-4 Home Screen — Enhanced UI (In a Call) . . . . . . . . . . . . . . . . . . . . . . . 2-5
Figure 2-5 DTMF Touch Pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
Figure 2-6 Home Screen: In a Call (with Camera Views Buttons) . . . . . . . . . . . . 2-7
Figure 2-7 Meeting Composer Screen — Enhanced UI . . . . . . . . . . . . . . . . . . . . 2-10
Figure 2-8 Meeting Composer Number Pad View — Enhanced UI . . . . . . . . . 2-12
Figure 2-9 Meeting Composer Speed Dial View — Enhanced UI . . . . . . . . . . . 2-13
Figure 2-10 Meeting Composer Address Book View — Enhanced UI . . . . . . . . 2-14
Figure 2-11 Meeting Composer Search View — Enhanced UI . . . . . . . . . . . . . . . 2-15
Figure 2-12 Full Screen Keyboard — Enhanced UI . . . . . . . . . . . . . . . . . . . . . . . . 2-16
Figure 2-13 Meeting Composer Conference List for a Multipoint Call —
Enhanced UI (Not in a Call) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-17
Figure 2-14 Meeting Composer Conference List for a Point-to-Point Plus
Call — Enhanced UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-18
Figure 2-15 Meeting Composer Hang Up Screen for a Point-to-Point Call —
Enhanced UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-19
Figure 2-16 Home Screen with Calendar Button . . . . . . . . . . . . . . . . . . . . . . . . . . 2-20
Figure 2-17 Polycom Conferencing for Outlook Screen with Meeting List . . . . 2-21
Figure 2-18 Polycom Conferencing for Outlook Screen with Meeting Details . 2-22
Figure 2-19 Polycom Conferencing for Outlook Screen with Meeting
Reminder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-23
Figure 2-20 Polycom Conferencing for Outlook Screen with Meeting in
Progress . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-24
Figure 2-21 Home Screen — Classic UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-26
Figure 2-22 Audio Dial Screen — Classic UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-27
Figure 2-23 Video Dial Screen — Classic UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-28
Figure 3-1 Example of an Adjusted Display in an RPX Suite . . . . . . . . . . . . . . . . 3-5
Figure 3-2 Example of an Adjusted Display in a TPX HD 306M Room . . . . . . . 3-6
Figure 3-3 Example of an Adjusted Display in a TPX HD 204M Room . . . . . . . 3-6
Figure 3-4 Content Screen — Enhanced UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
Figure 3-5 People+Content IP Application Screen . . . . . . . . . . . . . . . . . . . . . . . . 3-11
Figure 3-6 Start Button on People+Content IP Toolbar . . . . . . . . . . . . . . . . . . . . 3-11
Figure 3-7 Stop Button on People+Content IP Toolbar . . . . . . . . . . . . . . . . . . . . 3-12
Polycom, Inc. vii
Polycom TPX HD User Guide
viii Polycom, Inc.
Introducing the TPX HD
Imagine walking into a comfortable professional meeting environment, taking
a seat, and starting a conversation with your counterpart located across the
world. Without any technology in the way, you can focus on the business at
hand. Welcome to the world of Polycom telepresence conferencing with the
Polycom Telepresence Experience High Definition (TPX HD).
The TPX HD offers Polycom’s Ultimate High Definition video with true-to-life
people dimensions. This real-size video, coupled with Polycom’s superb
audio, will enable you to pick up minute facial expressions and gestures, and
clearly hear every bit of conversation. Before long, the extraordinary realism
will make you feel as if your colleagues were sitting across the table from you
rather than being miles away.
1
1–1
Polycom TPX HD User Guide
Key Features and Benefits
The key features and benefits of the Polycom TPX HD include:
Feature Benefit
Interoperability The TPX HD 306M is interoperable with all standards-based
video conferencing products including all TPX HD models
(including the TPX HD 204M), other telepresence solutions
(such as the Polycom RPX HD 400 or 200 Series and the
Polycom OTX™ 300), as well as traditional video conferencing
equipment (such as Polycom HDX™ platforms).
High definition
video plasmas
Network options When it comes to setting up your network, you can section off
Superior audio
quality
Outstanding
video quality
Unobtrusive
technology
Updated user
interface
60-inch plasma displays lined end-to-end give you a wide
window into the far-end room. Three displays are included for
TPX HD 306M rooms and two are included for TPX HD 204M
rooms.
bandwidth from your existing infrastructure or you can install a
separate network to support telepresence.
With Polycom’s HDX Ceiling Microphone Arrays, 22 kHz
StereoSurround™ audio, and a professional grade sound
system, the TPX HD offers an extraordinary sensory
experience.
Polycom HDX and Ultimate HD video solutions enable you to
experience the highest quality video possible on the 60-inch
plasma displays.
With the cameras in the credenza, the microphones
suspended from the ceiling, the sound system out of view, and
no remote controls on the table, the technology is hidden.
Therefore, instead of spending time learning how to use the
system, you can focus on your meeting.
The Touch Panel offers the familiar Classic user interface as
well as the new Enhanced user interface, which is supported
only on the 10” Touch Panel. The Enhanced UI supports the
Meeting Composer feature, which enables you to select
multiple sites and then touch one button to initiate the call. This
new interface also allows you to browse both Local and Global
directories for sites to call.
1–2
Polycom
Conferencing for
Microsoft
Outlook
®
®
The Polycom Conferencing for Microsoft Outlook feature
allows you to use the Touch Panel (with the Enhanced UI) to
simply and easily view a list of scheduled meetings and join
those meetings.
Introducing the TPX HD
Feature Benefit
Multipoint
capability
Multi-purpose
room
Room mobility The unique TPX HD design is a free-standing solution with
Multipoint capability provides you with the flexibility of
connecting to multiple telepresence rooms as well as
traditional video conferencing systems at the same time.
Multipoint calls can be initiated by the Video Network
Operations Center (VNOC) or they can be user initiated using
the Meeting Composer feature.
When not used for telepresence conferencing, participants can
be seated on both sides of the TPX HD table. In this way, the
room can be used as both a telepresence suite and a
traditional conference room, maximizing the room’s use for
your organization.
independent credenza and table. If your organization moves or
needs to re-allocate space, the TPX HD equipment can be
disassembled in its entirety and moved to a new location,
leaving the original room intact.
1–3
Polycom TPX HD User Guide
1–4
Using the Touch Panel
The Touch Panel is your interface to the Polycom Telepresence Experience. It
enables you to place video and audio calls, hang up calls, control the audio,
and perform other telepresence conferencing tasks. The Touch Panel is located
on the table within easy reach of the center seats at the table.
If your organization has signed up for Video Network Operations Center (VNOC)
services, the VNOC may handle many or all of the telepresence conferencing tasks
for you. If so, you may not need to use the Touch Panel.
2
About the Enhanced and Classic User Interfaces
The Touch Panel is available with two different interfaces: the Enhanced UI
and the Classic UI.
• Enhanced UI: Enables you to perform all of the basic tasks needed to
participate in a telepresence conference, such as making calls, answering
calls, hanging up, controlling audio, and sharing content. The Enhanced
UI, available only on the 10” Touch Panel, also provides access to
additional calling functionality, such as Meeting Composer, Polycom
Conferencing for Outlook, and advanced directory searching.
• Classic UI: Enables you to perform the same basic conferencing tasks as
the Enhanced UI, such as making and answering calls and sharing content.
The Classic UI, however, does not offer Meeting Composer and other
advanced calling features.
The installer sets the UI at the time of installation; however, your
administrator or your VNOC provider can change it if needed and supported.
With both the Enhanced UI and the Classic UI, you can expect the Touch Panel
buttons to behave in this way:
• Whenever you press a button, the Touch Panel will beep.
2–1
Polycom TPX HD User Guide
• Most buttons on the Touch Panel will either immediately visually depress
or change color when touched. If a button indicates a state (such as mute),
it may take up to a second for the button to visually indicate the changed
state. If the response time is consistently longer than this or if you receive
no response, contact the Help Desk as described in the Getting Help
section on page 2-31.
Accessing the Home Screen
The first screen you typically see on the Touch Panel is the Start screen:
2–2
Figure 2-1 Start Screen
To access the Home screen from the Start screen:
>> Touch
Start.
Using the Touch Panel
Enhanced User Interface
The Home screen for the Enhanced UI provides you with access to the buttons
you typically use during a telepresence conference. For example, you can use
the Home screen to place speed dial calls, change the volume, and view the call
indicators.
Figure 2-2 Home Screen — Enhanced UI (Not in a Call)
Note that the Home screen you see will differ from the one shown above
depending on which Speed Dial buttons your administrator has set up.
To access the Home screen from any other screen, simply touch the
Polycom button.
2–3
Polycom TPX HD User Guide
Classic User Interface
The Home screen for the Classic UI provides you with access to the buttons
you typically use during a telepresence conference. For example, you can use
the Home screen to place speed dial calls, change the volume, and view the call
indicators.
2–4
Figure 2-3 Home Screen — Classic UI (Not in a Call)
Note that the Home screen you see will differ from the one shown above
depending on which Speed Dial buttons your administrator has set up.
To access the Home screen from any other screen, simply touch the
Polycom button.
Your IP address
Call connection bars
Audio level bar
Current time
Content Sharing icon
Encryption icon
Far End Muted icon
Name of the far-end site
DTMF touch pad icons
Using the Touch Panel
Understanding the Touch Panel Indicators
When you are in a call, the Touch Panel Home screen displays information you
may need during the call.
2–5
Figure 2-4 Home Screen — Enhanced UI (In a Call)
This is what you can expect to see on the Home screen when you are in a call:
• Call connection bars at the top of the screen light up to show you that you
are connected to another video conferencing system:
— All three indicators light up when you are connected to a TPX HD
306M, RPX HD 400 Series, OTX 300, or an ATX 300.
— The left and center indicators light up when you are connected to a
Polycom RPX HD 200 Series or a Polycom TPX HD 204M.
— Only the center indicator lights up when you are connected to a
traditional (standalone) video conferencing system.
• Your IP address is displayed on the screen.
• The name of the far-end site is displayed on the screen.
• A horizontal bar shows the audio level.
• The current time is displayed.
• If the call is not encrypted, the Encryption icon appears unlocked; if
the call is encrypted, the icon will appear locked.
Polycom TPX HD User Guide
• If the far end is sharing content, the Content Sharing icon lights up.
Note that this icon appears along the left side of the screen on the Classic
UI.
• If the far end is muted, the
Far End Muted icon lights up. Note that
this icon appears along the left side of the screen on the Classic UI.
• If you dial in to a multipoint call, a touch pad automatically appears so
that you can enter the conference code or password. The touch pad sends
DTMF tones. If you want to manually display the touch pad, touch the
DTMF touch pad icon.
Figure 2-5 DTMF Touch Pad
2–6
Using the Touch Panel
• The optional Close Up and Wide Shot ca mera view bu ttons appear if your
system administrator has set up this option.
Figure 2-6 Home Screen: In a Call (with Camera Views Buttons)
— Touch Close Up if you want the near site camera to zoom in.
— Touch Wide Shot if you want the near site cameras to fully
zoom out.
Calling with the Enhanced UI
This section describes how to use the Enhanced UI to:
• Make and hang up speed dial calls
• Use the Meeting Composer feature to first select the sites to call and then
place and hang up the calls
• Use the Polycom Conferencing for Outlook feature to view the available
meetings, join a scheduled meeting, and leave a meeting
2–7
Polycom TPX HD User Guide
Making and Hanging Up Speed Dial Calls
To enable you to speed dial calls, your system administrator must first set up
the speed dial numbers for your site. Each of these speed dial numbers will
correspond to a Speed Dial button on the Home screen. The Speed Dial buttons
can be set up to call traditional (standalone) video conferencing systems,
Immersive Telepresence sites, audio-only sites, or multiple sites at one time.
If you want to add or remove any of the video or audio Speed Dial buttons on
your Touch Panel, contact your system administrator. Your system
administrator can refer to the Polycom Immersive Telepresence (ITP)
Administrator’s Guide for information about how to change the Speed Dial
buttons.
Speed Dialing Calls
Speed Dialing Video Calls
To speed dial a video call when you are using the Enhanced UI:
1 Touch
2 Touch the Speed Dial button that corresponds to the site you want to call.
Speed Dialing Audio Calls
To speed dial an audio call when you are using the Enhanced UI:
1 If you are not on the Home screen, touch
Polycom.
The Home screen for the Enhanced UI appears as shown in Figure 2-2 on
page 2-3.
For example, if you often call a site in Boston, you might see a Speed Dial
button called “Boston”. You can simply touch that button to place a call to
that site.
If more than nine speed dial numbers have been set up for your site, touch
Previous Page or Next Page to view the additional Speed Dial
buttons.
Polycom.
The Home screen for the Enhanced UI appears as shown in Figure 2-2 on
page 2-3.
2–8
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