Polycom RealPresence Group Series, Touch Control User Manual
User Guide
4.3.0 | May 2015 | 3725-64325-007A
Polycom® RealPresence® Group
Series and Polycom Touch Control
Copyright© 2015, Polycom, Inc. All rights reserved. No part of this document may be reproduced, translated into another
language or format, or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the
express written permission of Polycom, Inc.
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®
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2
Contents
Content s
Conventions Used in This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Information Elements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Typographic Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Audience, Purpose and Required Skills . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Get Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Polycom and Partner Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
The Polycom Community . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Polycom® RealPresence® Group Series and Polycom Touch Control . . . . . . . 11
Remote Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Remote Control Buttons and Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Recharge the Remote Control Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
RealPresence Group System Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Power On Self Test (POST) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
View POST Warnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Power On the RealPresence Group System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Wake the RealPresence Group System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Power Off the RealPresence Group System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
RealPresence Group Series User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Polycom Touch Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Power On the Touch Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Wake the Touch Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Power Off the Touch Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Pair a Touch Control with a RealPresence Group System . . . . . . . . . . . . . . . . . . . . . . . . 17
Disconnect a Touch Control from a RealPresence Group System . . . . . . . . . . . . . . . . . . 17
Ways to Place, Answer, and End Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Call by Entering a Name or Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Call from the Contacts Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Call from the Recent Calls List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Answer a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
End a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Point-to-Point Call Hold and Resume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Place a Point-to-Point Call on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
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Contents
Place a Point-to-Point Call on Hold and Answer a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Place a Point-to-Point Call on Hold and Make a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Switch Between Calls in a Point-to-Point Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Resume a Point-to-Point Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Encrypted Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Encryption Check Code for H.323 Point-to-Point Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Verify Encryption Check Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
View Touch Control System Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Video and User Interface Adjustments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Adjust Touch Control Brightness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Select Cameras with the Touch Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Adjust Cameras . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Enable EagleEye Director Tracking in a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Disable EagleEye Director Tracking in a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Camera Presets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
View Stored Presets with the Touch Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Store a Preset with the Touch Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Move the Camera to a Stored Preset with the Touch Control . . . . . . . . . . . . . . . . . . 24
Audio Adjustments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Adjust the Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Mute the Microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Adjust the Touch Control Ring Tone and Alert Volume . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Stereo Audio in Video Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Audio Mute Notification for Near-End Site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Content . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
People+Content IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Install People+Content IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Show Content with People+Content IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Show Content from a Computer Connected to a Polycom Touch Control . . . . . . . . . 27
Stop Showing Content with People+Content IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Show Content from a Computer Connected to RealPresence Group System . . . . . . . . . 28
Show Content from a USB Drive with the Touch Control . . . . . . . . . . . . . . . . . . . . . . . . . 30
Annotate Content on a USB Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Directory and Contact Entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Multiple Sites in Video Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Place a Multipoint Call by Adding Sites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Add a Call to a Multipoint Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Hold and Answer a Call in a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Ignore an Individual Incoming Call in a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Place a Call While a Multipoint Call is on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
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Contents
Switch Between Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Resume a Held Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Hang Up an Individual Call in a Multipoint Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Hang Up All Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Passwords for Multipoint Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Set Up a Meeting Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Multipoint Viewing Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Multipoint Viewing Layouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Multiple Layouts in Lync Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Call Answering Selections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Temporarily Refuse Calls Using the Touch Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Enable Answering Video Calls Automatically Using the Touch Control . . . . . . . . . . . . . . 36
Mute Automatically Answered Video Calls Using the Touch Control . . . . . . . . . . . . . . . . 36
Video Stopping and Starting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Stop Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Start Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Microsoft Outlook Calendaring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Scheduled Meetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
View Scheduled Meetings with the Touch Control . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Calendar Meetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Join a Scheduled Meeting from the Calendar Screen . . . . . . . . . . . . . . . . . . . . . . . . 38
Microsoft Office Communications Server and Lync Contacts . . . . . . . . . . . . . . . . . . . . . . . . . 39
Contact Presence States on the Touch Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Multipoint Calls Using Centralized Conferencing Control Protocol (CCCP) . . . . . . . . . . . 40
Manually Create a Conference with CCCP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Add Participants to a CCCP Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Calls Muted with Lync . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Allow the Far-End System to Control Your Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Adjust for Room Lighting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Allow Video Display on the Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Polycom
Incoming Call Alert for Hearing-Impaired Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Virtual Remote Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Tips for Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
®
RealPresence®Capture Server Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
RealPresence Capture Server Connection Methods . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
RealPresence Capture Server TVUI Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Use the Touch Control to Record on a RealPresence Capture Server . . . . . . . . . . . . . . . 44
Test Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
View Call Statistics for an Active Point-to-Point Call with the Touch Control . . . . . . . . . . 46
View Call Statistics for an Active Multipoint Call with the Touch Control . . . . . . . . . . . . . 46
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Contents
Polycom Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Polycom Solution Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Regulatory Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Polycom, Inc. 6
Conventions Used in This Guide
This guide contains terms, graphical elements, and a few typographic conventions. Familiarizing yourself
with these terms, elements, and conventions will help you successfully perform tasks.
Information Elements
This guide may include any of the following icons to alert you to important information.
Icons Used in this Guide
Name Icon Description
Note
Caution
User Tip
The Note icon highlights information of interest or important information
needed to be successful in accomplishing a procedure or to understand
a concept.
The Caution icon highlights information you need to know to avoid a
hazard that could potentially impact device performance, application
functionality, or successful feature configuration.
The User Tip icon highlights techniques, shortcuts, or productivity
related tips.
Typographic Conventions
A few typographic conventions, listed next, may be used in this guide to distinguish types of in-text
information.
A
Typographic Conventions
Convention Description
Bold Highlights interface items such as menus, menu selections, window and dialog names,
soft keys, file names, and directory names when they are involved in a procedure or us er
action. Also used to highlight text to be entered or typed.
Italics Used to emphasize text, to show example values or inputs (in this form: <example>), and
to show titles of reference documents available from the Polycom Support Web site and
other reference sites.
Polycom, Inc. 7
Conventions Used in This Guide
Typographic Conventions
Convention Description
Blue Text Used for cross references to other sections within this document and for hyperlinks to
external sites and documents.
Courier Used for code fragments and parameter names.
Polycom, Inc. 8
Before You Begin
This guide is for users who need to operate Polycom® RealPresence® Group systems. Please read the
Polycom RealPresence Group Series documentation before you operate the system. The following related
documents for RealPresence Group Series systems are available from Polycom Support:
● Software and Options for the Polycom RealPresence Group Series and Accessories Installation
Guide, which describes how to install Polycom RealPresence Group systems and accessories
● Polycom RealPresence Group Series Administrator Guide, which describes how to co nf igu re ,
customize, manage, and troubleshoot RealPresence Group Series systems and the Polycom Touch
Control
● Setup sheets for your hardware
● Release notes
● Polycom RealPresence Group Series Integrator Reference Guide, which provides cable information
and API command descriptions
● Regulatory Notices for the Polycom RealPresence Group Series, which describes safety and legal
considerations for using RealPresence Group Series systems
Polycom recommends that you record the serial number and option key of your Polycom RealPresence
Group Series system here for future reference. The serial number for the system is printed on the unit.
System Serial Number: ____________________________________________
Option Key: ____________________________________________________
Audience, Purpose and Required Skills
The primary audience for this guide are users who want to perform basic to intermediate tasks using the
RealPresence Group Series system with or without the Polycom Touch Control. These tasks include using
the remote control, making video conference calls to one or several endpoints, adjusting cameras and
audio, showing content, recording calls, and much more.
Get Help
For more information about installing, configuring, and administering Polycom products, refer to
Documents and Downloads at Polycom Support.
Polycom and Partner Resources
To find all Polycom partner solutions, see Strategic Global Partner Solutions.
Polycom, Inc. 9
Before You Begin
The Polycom Community
The Polycom Community gives you access to the latest developer and support informatio n. Part icipate in
discussion forums to share ideas and solve problems with your colleagues. To register with the Polycom
Community, simply create a Polycom online account. When logged in, you can access Polycom support
personnel and participate in developer and support forums to find the lates t info rm a tio n on har dw ar e,
software, and partner solutions topics.
Polycom, Inc. 10
Polycom® RealPresence® Group Series
and Polycom Touch Control
This guide includes information about the Polycom RealPresence Group Series systems. It includes
information that helps you when you're just st arting to learn ab out video conferencing or if you ne ed a quick
refresher. It also includes step-by-step instructions for everyday video conferencing tasks.
The guide also provides details about the Polycom Touch Control Operating System software, the Polycom
Touch Control Panel software, and the Polycom Touch Control hardware as it interoperates with
RealPresence Group Series hardware.
All RealPresence Group systems, except the 700 systems, support 1080p6 0 performance for people or for
content at one time. The RealPresence Group 700 systems support 1080p60 performance for people and
content at the same time.
You can use the remote control to operate the system, or you can purchase and use the optional Polycom
Touch Control. When you use the Touch Control, the infrared remote control is disabled.
For detailed information on the available systems and bundles, as well as the most recent feature
descriptions, refer to the Polycom RealPresence Group Series Release Notes available at
support.polycom.com.
Note: Options are enabled by your administrator
RealPresence
options used in your organization. Therefore, this guide might cover options that you cannot access
on your system. To find out more about these options, speak to your administrator.
Group systems and Polycom Touch Control can be configured to show only those
Remote Control
Use the remote control to place calls, adjust the volume, zoom the camera, navigate screens, and select
options. The RealPresence Group systems and the EagleEye cameras have infrared receivers. You can
control your RealPresence Group system by pointing the remote control toward the RealPresence Group
system or the EagleEye camera (if connected). You might need a special cable to connect an SDI camera
to the system to receive infrared signals from the remote control. For more information about the cable,
contact Polycom support.
Note: Infrared remote control is disabled when the system is paired
When the RealPresence Group system is paired with the optional Polycom Touch Control, the
infrared remote control is disabled. This insures that only one device is controlling the system.
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Remote Control Button Descriptions
Number Description
1 LED IR emitter
2 Decrease speaker volume.
3 Increase speaker volume.
4 Zoom camera out.
5 Zoom camera in.
6
Press center Select button to select
highlighted menu item.
7
Navigate through menu items using the Up,
Down, Left, and Right buttons; pan/tilt the
camera.
8
Delete letters or numbers or go back to a
previous screen.
9 Display the Menu screen.
10 Return to the Home screen.
11 Place, answer call.
12 End, reject call.
13 Enter letters or numbers.
14
In camera control mode, move the camera to
a stored preset or press and hold a number
to store a preset.
15
• Generates an asterisk if the cursor is in a
text field.
• Generates a period if the cursor is in a
numeric field.
16
Generates touch (DTMF) tones. Press #,
followed by DTMF keys to send
17 Mute or unmute a microphone.
Parts of the Remote Control
Remote Control Buttons and Descriptions
Descriptions of the remote control parts are shown in the following table and corresponding graphic.
Recharge the Remote Control Battery
Your system setup sheet shows how to charge the battery in the remote control the first time. When the
remote control battery power is at 10% or less, a notification displays on the home screen. Although other
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notifications might override the low battery notification, the low battery notification returns after the other
notifications are dismissed. The low battery notification does not display while the system is in a call.
Use a USB 2.0 port to charge the remote batter y. The RealPresence Group 300, 310, and 500 systems have
two USB 2.0 ports on the back of each system, while the RealPresence Group 700 system has one USB
2.0 port on the front of the system and two USB 3.0 ports on the back of the system.
To recharge the remote control battery:
1 Pull the battery out of the end of the remote control.
2 Insert the USB plug of th e ba ttery into a USB 2.0 port such as the one on your system.
3 Wait until the status light on the battery turns green before removing it from the port.
Recharging the battery might take from 20 minutes to multiple hours.
4 Insert the char ge d ba tt er y into the rem o te control.
Recharge the Battery: RealPresence Group 300, 310, 500 and 700 Systems
RealPresence Group System Power
Powering your system on and off is a simple proc edu re, but it is important to perform the tasks in a certain
order . Make sure that the system is powered of f before yo u connect devices to it. After you have co nnected
all of the related equipment that you intend to use, connect the power and power on the RealPresence
Group system.
It is important to note that RealPresence Group Series systems do not have what you might think of as a
power button—they have a power proximity sensor. Instead of pressing an actual button that moves, you
touch the sensor (or near the sensor) that indi ca tes po we r on the front of the system.
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Power On Self Test (POST)
After being powered on, RealPresence Group 300, 310, 500, and 700 systems automatically perform
system health checks before the systems are initia lized . Th is pr oc ess is known as a power on self test, or
POST. The status of the POST sequence is displayed with the LED indicator light on the front of the device,
or for the RealPresence Group 700 system, in the text field display on the front of the system.
All test results are logged in the system me mory . For more info rmation about what the colors of the indicator
lights mean, refer to the Polycom RealPresence Group Series Administrator Guide.
When the POST sequence completes with no severe errors, the RealPresence Group system starts
normally. To see the warnings, refer to View POST Warnings.
View POST Warnings
If any warnings occur during the POST, use the remote control to view them after the system starts.
» Go to > System Information > Status > Active Alerts.
For more details, use the remote control to select More Information. If a severe error occurs during
startup, the system does not power on. Contact Polycom technical support.
Power On the RealPresence Group System
After charging your remote control or attaching acce ssories, you need to power on the RealPresence Group
Series system.
To power on the RealPresence Group system:
● On RealPresence Group 300, 310, 500, and 700 systems, touch and hold the power sensor on
the front of the system. Because the power sensor is touch sensitive, you can place your finger on or
close to the sensor.
The Polycom splash screen displays within several seconds.
Wake the RealPresence Group System
After a certain amount of time, the RealPresence Group system goes into sleep mode.
» Press any button on the remote control, or just pick up the remote to wake up the system.
Power Off the RealPresence Group System
If you need to change out certain connected peripherals, you might need to power off the RealPresence
Group system.
To power off RealPresence Group 300, 310, 500, and 700 systems:
1 Touch the power sensor on the front of the system. The indicator light changes color and blinks,
which means that the system is shutting down.
2 Release the power sensor when the indicator light changes color.
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RealPresence Group Series User Interface
Cycle through the icons at the bottom of the Home screen to access system features. To accomplish tasks,
you can press buttons directly on your remote control or use your remote contr ol to navigate menus on the
left side of the local user interface.
Available icons on the home screen vary based on how your administrator configured the system.
Your system IP address, extension, and SIP address might be displayed on the home screen if your
administrator has configured them to be visible .
Icon Description
Menu - Displays the Menu screen, which allows you to place a call, change cameras, show content
in a call, and show the Self View (PIP).
Place a Call - Displays the keypad, recent calls, or contacts so that you can enter numbers, letters,
or names to make a call.
Content - Allows you to send content from a supported device. This icon appears only when a
content source is detected.
Settings - Displays the Settings screen, which allows you to open one of the following screens:
System Information - Displays the System Information screen, which allows you to obtain system
details, view system usage, run diagnostic tests, and view call statistics.
User settings
settings and to configure call and meeting preferences. This screen is only available if your
administrator has allowed you access to the user settings.
Administration - Displays the Administration screen, which allows you to configure location
settings, specify LAN properties, and manage some user security settings. This screen is only
available if your administrator has allowed you access to the administration settings. Once an admin
password is configured, this icon changes to a padlock.
- Displays the User Settings screen, which allows you to change basic camera
Polycom Touch Control
The Polycom T ouch Co ntrol has a touch screen that allows you to control your RealPresence Group system.
You can use the Touch Control to place calls, adjust the volume, control the camera, show content, and
select options. When you pair and use the Touch Control, the remote control no longer affects the system.
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