Telstra VVX410 Phone Guide
VVX410 phone
Enter the Server password (obtain this
information from Telstra)
Tap Save Config to Save the Config
You will now need to manually reboot the
phone
Use the Page Indicator icon if there are
multiple pages to move through the pages
Alternatively, you can Swipe the screen to
display additional icons
1. QSetup (Quick setup)
If you are required to initially configure your
IP phone you will be advised of the
Username and Password. This information
only needs to be entered once via the
QSetup soft key.
Tap the QSetup soft key
Tap the Server User field
Enter the Server User credentials (obtain
this information from Telstra.
This number will be your phone number)
Tap the Server Password field
Press the Home button
Tap Settings
Tap Basic, swipe your finger up the screen
and
Tap Restart Phone
Tap the Yes soft key (to confirm)
Note 1: Restarting the phone may take a few
minutes
Note 2: If your phone has been preconfigured
the QSetup soft key will not be visible
Note 3: This is only required for phones that are
on DMS (Device Management System)
platform.
2. Home View
Home View shows the main icons:
New Call – Press New Call to display
Dialler
From the Dialler, you can enter a number or
URL and place a call
From the Dialler, you can access the Directory,
Recent Calls and Favorites
Messages – Press Messages to access
your Voicemail Messages
Directories – Directories allow you to
view all the contacts in your Local Contact
Directory
From your Directory, you can add and search
for contacts, as well as quickly access the
Dialler, Recent Calls and Favorites
Forward - Allows you to enable/disable
your call forward always, no answer or busy
settings.
Tap the Mode soft key and tap 123 (to
select numbers)
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Telstra VVX410 Phone Guide
An active call displays a green border
A held call displays as a red border
7. Active Call View
This view displays the name and number of
the person you are talking with and the
duration of the call
From Active view you can, Hold, End Call,
Transfer or select the More soft key for
additional options
DND - Allows you to enable/disable Do
Not Disturb. Calls cannot be received when
enabled.
Settings – Press Settings to access
features and settings to customise your phone
Applications – Tap Applications to view
custom applications configured by your CGA
3. Navigating the Screen
4. Soft Keys
The VVX410 has four soft keys at the bottom of
the phone. The contact sensitive tabs
appearing on the screen relate to the relevant
soft key
5. Adjusting the Ringer,
Handset/Headset Volume
During a call, press the to adjust the call
volume
While the phone is idle, to adjust the Ringer
volume, press the volume buttons.
6. Line View
To enter the Home View main menu, press
Line View is your phones’ default display.
Line View displays all your phone lines,
To return to the Line View, press
To select a menu item, press the Home button,
scroll through the icons and select the relevant
option ie settings or directories by pressing the
Select button in the middle of the Navigation
button.
Scroll through the menu items using the down
arrow on the Navigation button and Press the
Select soft key.
To return to previous screen, Press Back
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your favorites and soft key tabs.
If your phone is idle you can;
Press a line to access the Dialer
If your phone has calls, the phone line
indicates the number of calls you have, and
if they are active or held
8. Placing a Call
Using the handset
Lift the handset and enter the required
number by using the phone keypad
Using the speakerphone
Enter a number
Press the Dial soft key
Or
With the handset on-hook, press the New
Call soft key, enter the phone number by
using the phone keypad
Telstra VVX410 Phone Guide
9. Answering a Call
Lift the handset Or
Press the Answer soft key
Or
Press the green flashing line button
Answering on a Shared Line
If you share a line with another phone, you
can answer calls as described above, or
you can wait for someone else to answer
the call. If you answer the call and place it
on hold, anyone who shares your line can
resume the held call.
10. Ending a Call
Hang up the handset OR
Press the End Call soft key
11. Call Waiting
If the Call Waiting feature has been turned
on, while engaged in a call:
Call Waiting tone indicates another call to
your line.
Press the Answer soft key to switch to and
answer the incoming call.
You cannot receive additional calls while
both lines are engaged.
12. Placing a Call on Hold
Press the Hold soft key
To return to the call
Press the Resume soft key
To make another call while the original
caller is on hold
Press the New Call soft key, enter the
required number
If multiple calls are on hold
Scroll to the call on hold and select it and
press the Resume soft key
To join all three parties onto an impromptu
conference call
With 2 calls in progress (1 call on hold and
1 call active)
Press the More soft key and then the Join
soft key
13. Muting the microphone
While Mute is activated, you can hear all
other parties, however they cannot hear
you.
14. Transfer a call – Blind
transfer
Blind Transfer enables you to transfer a call
to another party without announcing the call
prior to transfer.
During a Call press the Transfer soft key
Enter the transfer destination number
Your call will be transferred automatically.
Press the Transfer soft key
15. Transfer a call – Consult
transfer
Consult Transfer enables you to transfer a
call to another party with consultation.
During a Call press the Transfer soft key
Enter the transfer destination number
When the party answers, announce the call
Press the Transfer soft key again to
complete the transfer.
If the party refuses the call (prior to
completing the transfer)
Press the Cancel soft key to be returned to
the original caller.
The initial call is automatically placed on
hold.
By scrolling and selecting you can toggle
between the active and held calls.
Press the Resume soft key to resume your
conversation.
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During a call press the mute button
(The mute button is illuminated in red)
To turn off mute, press the mute button
again
16. Call Forwarding
There are 3 Call forward options which can
be set from your handset using either soft
keys or Feature Access Codes; Call
Forward Always, Call Forward No Answer,
Call Forward Busy.
Telstra VVX410 Phone Guide
Call Forward Always activation
Call Forward No Answer
Press the Do Not Disturb soft key
To forward all your calls to another number.
Press the Forward soft key
Select Always
Enter the required number to forward your
calls to
Press the Enable soft key
An arrow is displayed on the phone
screen next to your phone number.
Call Forward Always
deactivation
Press the Forward soft key
Select Always
Press Disable
Call Forward No Answer
activation:
To forward your calls to another number if
not answered after a specified number of
rings
Press the Forward soft key
Scroll to No Answer and select
deactivation:
Press the Forward soft key
Press Call Forward No Answer. Scroll
and select No Answer.
Press the Disable soft key
Call Forward Busy activation
To forward your calls to another number if
you are engaged on a call
Press the Forward soft key
Scroll down and select Busy
Enter the required number to which to
forward your calls
Press the Enable soft key
Call Forward Busy deactivation:
Press the Forward soft key
Scroll down and select Busy
Press Disable soft key
Call Forwarding is not available on Shared
Lines
17. Do Not Disturb activation
The Do Not Disturb icon displays on
screen when enabled.
Or
From Home View
Select DND icon
18. Do Not Disturb deactivation
From Line View
Press DND soft key, and DND is disabled.
Or
From Home View
Select DND
The Do Not Disturb Service has been
turned off.
19. Conference Calls
While engaged in one call:
Press the More soft key and select the
Confrncn soft key
Enter the required number to which to
forward your calls
Scroll to the Forward After Rings field and
enter the required number of rings (20 rings
is the default)
Press the Enable soft key
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When you enable Do Not Disturb (DND),
you prevent your phone from ringing. All
incoming calls are sent directly to
voicemail. All calls received while DND is
enabled, will be displayed in your Recent
Calls list
From Line View
Enter the required number or extension of
the second party
When the call connects
Press the More soft key and select the
Confrncn soft key
Telstra VVX410 Phone Guide
All parties are connected in a three-way
call.
To end the conference
Press the End Call soft key
Note: If either of the other two parties hang up,
your call with the remaining party stays intact. If
you hang up, the other two parties will be
disconnected
Note: There can be a maximum of 3 parties on
a conference call, unless you have the
Executive service pack which has the N-Way
feature which enables a total of 8 parties on a
Conference call.
20. Updating Contact Directory
Highlight required contact
Press the Info soft key and Press the Edit
soft key. Make the required changes and
press the Save Soft Key.
To Delete a Contact
From Home view select Directories
Select Contact Directory. Scroll to select
the contact
Press the More soft key and press the
Delete soft key.
The screen will display the message “are
you sure you want to delete the contact?”
Press Yes or No.
Press the upward arrow to view favorites
Press the left arrow to view received calls
To Delete a List
Highlight the call list and select the More
soft key
Press Clear soft key
A menu will display listing all Calls, Missed
Calls, Received Calls, Placed Calls,
Displayed. Scroll onto the required list and
press the Select soft key.
22. Adding a Favorite (copied
from 600 need to check if
To add a contact:
Press Home and select the Directories
icon
Select Contact Directory
Press the Add Soft key
Enter first name, scroll down and enter
last name. Scroll down to the contact field
and enter the numbers
Select Save soft key
To edit a contact
From Home View
Select Directories
Select Contact Directory, scroll to the
required contact
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21. Call History
Your phone maintains lists of Missed,
Received and Placed calls. Each list can
hold up to 100 entries
Call History icons:
Missed Calls
Received Calls
Placed Calls
From Line View
Use the Navigation button to access and
view the Call List:
Press the right Arrow to view placed calls
Press the downward arrow to view missed
calls
same)
From Line View
Tap the Call History Icon
Highlight the contact
Select the Info soft key
Select the More soft key
Select the Add soft key
The following message will appear “Add to
favorites with index of XX”
Select Yes
23. Ring type
To change your ring type:
From Home View
Select Settings icon
Select Basic
Telstra VVX410 Phone Guide
Scroll down and select Ring Type
Scroll to select the Ring type option
Press the Play soft key to listen to the tune
Press the Back soft key three times to
return to the Home view screen
headset. When the headset is activated,
Mute and Volume will take effect on the
headset device.
26. Enabling Headset Memory
Mode
your Customer Group Administrator to
advise them of this issue.
28. Voice Portal – Message icon
First time login setup
24. Backlight display
To change the Backlight display
of the phone screen
From the Home View screen select the
Settings icon
Select Basic
Scroll down and select Backlight Intensity
Select Backlight On Intensity and choose
either High, Medium or Low
Select Backlight Idle Intensity and choose
either High, Medium or Low
Or
Select Maximum Intensity
Select the Up or Down soft key to adjust
the intensity
Press the Back soft key to return to the
previous screen
You set up your phone so that all incoming
and outgoing calls use your headset. At any
time you can switch to handset or speaker
mode
From the Home Screen
Select Settings icon
Select Basic
Select Preferences
Scroll down and select Headset...
Select Headset memory...
Scroll down and select Enabled
Press the Home button to return to the
home screen
To access Headset memory mode, press the
headset key twice.
The headset button will flash when enabled
27. Warning icon
From Line view press the voicemail
icon to access voicemail
Or
From the Home view select the Messages
icon and select Message Centre...
Enter a passcode, when prompted; after
your initial login you will need to change
your passcode.
It is essential your passcode be changed
for security reasons. It is important to keep
your new passcode private.
Record your name when prompted
Press the hash key (#)
Follow the prompts to save the recording,
or re-record your name
29. Login to the Voice Portal
From your own phone:
25. Headsets
You can connect an Analogue headset to
your phone. When the headset button is
pressed it illuminates green. All calls
received will be answered through the
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If your phone is unable to perform certain
tasks, a warning icon will display in
the status bar. The warning icon lets you
know that your phone has one or more
issues that you should know about. Contact
Press the Messages button, or dial
the Voice Portal extension.
Enter your passcode followed by the hash
key (#).
Telstra VVX410 Phone Guide
Press 1
†... Only available if assigned.
A message counter in the Home View
Press 1 again
From another phone in your
group:
Press the Messages button or dial
the Voice Portal extension.
Press the star key (*) during the greeting.
Enter your mailbox ID (your extension).
Enter your passcode followed by the hash
key (#).
From a phone outside of your
group:
Dial the Voice Portal phone number.
Enter your mailbox ID (your extension)
followed by the hash key (#).
Enter your passcode followed by the hash
key (#).
30. Voice Portal Main Menu
1... Access your Voice Mailbox
2... Change your CommPilot Express
profile†
3... Go to the Greetings Menu
4... Change your Call Forwarding options
6... Make a Call
8... Change your passcode
9... Exit the Voice Portal
#... Repeat this menu
Change your mailbox Busy
greeting
Press the Messages button
Enter your passcode and press #
Press 3 to access your Greetings menu
Press 2 to change your Mailbox Busy
greeting
1... Record your Name
2... Change your conference Greeting
*... Go back to previous menu
#... Repeat menu
Change your mailbox No Answer greeting
Tap the Messages icon
Enter your passcode and press #
Press 1 to access your voice mailbox
Press 3 to change your Mailbox No Answer
greeting
1... Record new No Answer Greeting
2... Play current Greeting
3... Revert to system default Greeting
*... Return to Voice Messaging main menu
#... Repeat menu
31. Listen to Messages
Your phone may indicate you have
Voicemail messages by the following:
A message icon in the status bar
If you have more than one message, the
icon will display a counter indicating the
number of messages
A message icon also scrolls under the Date
and Time display
To listen to Voicemail
Press the Message Button (this will
direct you to your voicemail, where you will
follow the prompts to retrieve your
messages
Or
From Home View select the Message icon
Select Message Centre (this will direct you
to your voicemail, where you will follow the
prompts to retrieve your messages
32. Voice Messaging main menu
1... Listen to your messages
2... Change your mailbox Busy greeting
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Telstra VVX410 Phone Guide
1
2
3
4
5
6
7
ERASE
8
CALL
BACK
9
MORE
OPTIONS
*
BACK TO
MAILBOX
0
#
3... Change your mailbox No Answer
greeting
5... Compose and send a new message
7... Delete all messages
8... Modify the message deposit settings for
your mailbox
*... Go to the CommPilot Voice Portal
#... Repeat this menu
33. Messages Prompts
New messages flagged as urgent are
played first.
The message envelope for each message
is played first (time and date, sender if
known), followed by the message itself.
Use your keypad as follows to browse your
messages (you can interrupt the message
or envelope to perform any function):
#... Save this message
7... Erase this message
2... Repeat this message
4... Return to previous message
5... Play the message envelope
6... Go to the next message
8... Call back the caller
9... Hear additional options
*... Go back to the previous menu
Telstra VVX 410 Phone Guide | April 2014 Page 8
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