Polycom Telstra VVX410 User Manual

Telstra VVX410 Phone Guide
VVX410 phone
Enter the Server password (obtain this information from Telstra)
Tap Save Config to Save the Config You will now need to manually reboot the
phone
Use the Page Indicator icon if there are multiple pages to move through the pages
Alternatively, you can Swipe the screen to display additional icons
1. QSetup (Quick setup)
Tap the QSetup soft key Tap the Server User field Enter the Server User credentials (obtain
this information from Telstra. This number will be your phone number)
Tap the Server Password field
Press the Home button Tap Settings Tap Basic, swipe your finger up the screen
and Tap Restart Phone Tap the Yes soft key (to confirm)
Note 1: Restarting the phone may take a few minutes
Note 2: If your phone has been preconfigured the QSetup soft key will not be visible
Note 3: This is only required for phones that are on DMS (Device Management System) platform.
2. Home View
Home View shows the main icons:
New Call – Press New Call to display
Dialler From the Dialler, you can enter a number or
URL and place a call From the Dialler, you can access the Directory,
Recent Calls and Favorites
Messages – Press Messages to access
your Voicemail Messages
Directories – Directories allow you to view all the contacts in your Local Contact Directory
From your Directory, you can add and search for contacts, as well as quickly access the Dialler, Recent Calls and Favorites
Forward - Allows you to enable/disable your call forward always, no answer or busy settings.
Tap the Mode soft key and tap 123 (to select numbers)
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Telstra VVX410 Phone Guide
An active call displays a green border A held call displays as a red border
7. Active Call View
This view displays the name and number of the person you are talking with and the duration of the call
From Active view you can, Hold, End Call, Transfer or select the More soft key for additional options
DND - Allows you to enable/disable Do Not Disturb. Calls cannot be received when enabled.
Settings – Press Settings to access
features and settings to customise your phone
Applications – Tap Applications to view
custom applications configured by your CGA
3. Navigating the Screen
4. Soft Keys
The VVX410 has four soft keys at the bottom of the phone. The contact sensitive tabs appearing on the screen relate to the relevant soft key
5. Adjusting the Ringer,
Handset/Headset Volume
During a call, press the to adjust the call volume
While the phone is idle, to adjust the Ringer volume, press the volume buttons.
6. Line View
To enter the Home View main menu, press
Line View is your phones default display. Line View displays all your phone lines,
To return to the Line View, press
To select a menu item, press the Home button, scroll through the icons and select the relevant option ie settings or directories by pressing the Select button in the middle of the Navigation button. Scroll through the menu items using the down arrow on the Navigation button and Press the Select soft key.
To return to previous screen, Press Back
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your favorites and soft key tabs.
If your phone is idle you can; Press a line to access the Dialer
If your phone has calls, the phone line indicates the number of calls you have, and if they are active or held
8. Placing a Call
Using the handset
Lift the handset and enter the required number by using the phone keypad
Using the speakerphone
Enter a number Press the Dial soft key
Or With the handset on-hook, press the New
Call soft key, enter the phone number by using the phone keypad
Telstra VVX410 Phone Guide
9. Answering a Call
Lift the handset Or Press the Answer soft key
Or Press the green flashing line button
Answering on a Shared Line
If you share a line with another phone, you can answer calls as described above, or you can wait for someone else to answer the call. If you answer the call and place it on hold, anyone who shares your line can resume the held call.
10. Ending a Call
Hang up the handset OR Press the End Call soft key
11. Call Waiting
If the Call Waiting feature has been turned on, while engaged in a call:
Call Waiting tone indicates another call to your line.
Press the Answer soft key to switch to and answer the incoming call.
You cannot receive additional calls while both lines are engaged.
12. Placing a Call on Hold
Press the Hold soft key To return to the call
Press the Resume soft key To make another call while the original
caller is on hold Press the New Call soft key, enter the
required number If multiple calls are on hold
Scroll to the call on hold and select it and press the Resume soft key
To join all three parties onto an impromptu conference call
With 2 calls in progress (1 call on hold and 1 call active)
Press the More soft key and then the Join soft key
13. Muting the microphone
While Mute is activated, you can hear all other parties, however they cannot hear you.
14. Transfer a call – Blind
transfer
Blind Transfer enables you to transfer a call to another party without announcing the call prior to transfer.
During a Call press the Transfer soft key Enter the transfer destination number Your call will be transferred automatically. Press the Transfer soft key
15. Transfer a call – Consult
transfer
Consult Transfer enables you to transfer a call to another party with consultation.
During a Call press the Transfer soft key Enter the transfer destination number When the party answers, announce the call
Press the Transfer soft key again to complete the transfer.
If the party refuses the call (prior to completing the transfer)
Press the Cancel soft key to be returned to the original caller.
The initial call is automatically placed on hold.
By scrolling and selecting you can toggle between the active and held calls.
Press the Resume soft key to resume your conversation.
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During a call press the mute button (The mute button is illuminated in red)
To turn off mute, press the mute button again
16. Call Forwarding
There are 3 Call forward options which can be set from your handset using either soft keys or Feature Access Codes; Call Forward Always, Call Forward No Answer, Call Forward Busy.
Telstra VVX410 Phone Guide
Call Forward Always activation
Call Forward No Answer
Press the Do Not Disturb soft key
To forward all your calls to another number. Press the Forward soft key
Select Always Enter the required number to forward your
calls to Press the Enable soft key
An arrow is displayed on the phone screen next to your phone number.
Call Forward Always deactivation
Press the Forward soft key Select Always Press Disable
Call Forward No Answer activation:
To forward your calls to another number if not answered after a specified number of rings
Press the Forward soft key Scroll to No Answer and select
deactivation:
Press the Forward soft key Press Call Forward No Answer. Scroll
and select No Answer. Press the Disable soft key
Call Forward Busy activation
To forward your calls to another number if you are engaged on a call
Press the Forward soft key Scroll down and select Busy Enter the required number to which to
forward your calls Press the Enable soft key
Call Forward Busy deactivation:
Press the Forward soft key Scroll down and select Busy Press Disable soft key
Call Forwarding is not available on Shared Lines
17. Do Not Disturb activation
The Do Not Disturb icon displays on screen when enabled.
Or From Home View
Select DND icon
18. Do Not Disturb deactivation
From Line View Press DND soft key, and DND is disabled. Or From Home View
Select DND The Do Not Disturb Service has been
turned off.
19. Conference Calls
While engaged in one call: Press the More soft key and select the
Confrncn soft key
Enter the required number to which to forward your calls
Scroll to the Forward After Rings field and enter the required number of rings (20 rings is the default)
Press the Enable soft key
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When you enable Do Not Disturb (DND), you prevent your phone from ringing. All incoming calls are sent directly to voicemail. All calls received while DND is enabled, will be displayed in your Recent Calls list
From Line View
Enter the required number or extension of the second party
When the call connects Press the More soft key and select the
Confrncn soft key
Telstra VVX410 Phone Guide
All parties are connected in a three-way call.
To end the conference Press the End Call soft key
Note: If either of the other two parties hang up, your call with the remaining party stays intact. If you hang up, the other two parties will be disconnected
Note: There can be a maximum of 3 parties on a conference call, unless you have the Executive service pack which has the N-Way feature which enables a total of 8 parties on a Conference call.
20. Updating Contact Directory
Highlight required contact Press the Info soft key and Press the Edit
soft key. Make the required changes and press the Save Soft Key.
To Delete a Contact
From Home view select Directories Select Contact Directory. Scroll to select
the contact Press the More soft key and press the
Delete soft key.
The screen will display the message “are
you sure you want to delete the contact? Press Yes or No.
Press the upward arrow to view favorites Press the left arrow to view received calls
To Delete a List
Highlight the call list and select the More soft key
Press Clear soft key A menu will display listing all Calls, Missed
Calls, Received Calls, Placed Calls, Displayed. Scroll onto the required list and
press the Select soft key.
22. Adding a Favorite (copied
from 600 need to check if
To add a contact: Press Home and select the Directories
icon Select Contact Directory
Press the Add Soft key Enter first name, scroll down and enter
last name. Scroll down to the contact field and enter the numbers
Select Save soft key
To edit a contact
From Home View
Select Directories Select Contact Directory, scroll to the
required contact
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21. Call History
Your phone maintains lists of Missed, Received and Placed calls. Each list can hold up to 100 entries
Call History icons:
Missed Calls
Received Calls
Placed Calls
From Line View Use the Navigation button to access and
view the Call List: Press the right Arrow to view placed calls Press the downward arrow to view missed
calls
same)
From Line View
Tap the Call History Icon Highlight the contact Select the Info soft key Select the More soft key Select the Add soft key The following message will appear “Add to
favorites with index of XX” Select Yes
23. Ring type
To change your ring type: From Home View
Select Settings icon Select Basic
Telstra VVX410 Phone Guide
Scroll down and select Ring Type Scroll to select the Ring type option Press the Play soft key to listen to the tune Press the Back soft key three times to
return to the Home view screen
headset. When the headset is activated, Mute and Volume will take effect on the headset device.
26. Enabling Headset Memory
Mode
your Customer Group Administrator to advise them of this issue.
28. Voice Portal – Message icon
First time login setup
24. Backlight display
To change the Backlight display of the phone screen
From the Home View screen select the Settings icon
Select Basic Scroll down and select Backlight Intensity Select Backlight On Intensity and choose
either High, Medium or Low Select Backlight Idle Intensity and choose
either High, Medium or Low Or Select Maximum Intensity Select the Up or Down soft key to adjust
the intensity Press the Back soft key to return to the
previous screen
You set up your phone so that all incoming and outgoing calls use your headset. At any time you can switch to handset or speaker mode
From the Home Screen Select Settings icon
Select Basic Select Preferences Scroll down and select Headset... Select Headset memory... Scroll down and select Enabled Press the Home button to return to the
home screen
To access Headset memory mode, press the
headset key twice. The headset button will flash when enabled
27. Warning icon
From Line view press the voicemail icon to access voicemail
Or From the Home view select the Messages
icon and select Message Centre... Enter a passcode, when prompted; after
your initial login you will need to change your passcode.
It is essential your passcode be changed for security reasons. It is important to keep your new passcode private.
Record your name when prompted Press the hash key (#) Follow the prompts to save the recording,
or re-record your name
29. Login to the Voice Portal
From your own phone:
25. Headsets
You can connect an Analogue headset to your phone. When the headset button is pressed it illuminates green. All calls received will be answered through the
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If your phone is unable to perform certain tasks, a warning icon will display in
the status bar. The warning icon lets you know that your phone has one or more issues that you should know about. Contact
Press the Messages button, or dial the Voice Portal extension.
Enter your passcode followed by the hash key (#).
Telstra VVX410 Phone Guide
Press 1
... Only available if assigned.
A message counter in the Home View
Press 1 again
From another phone in your group:
Press the Messages button or dial the Voice Portal extension.
Press the star key (*) during the greeting. Enter your mailbox ID (your extension). Enter your passcode followed by the hash
key (#).
From a phone outside of your group:
Dial the Voice Portal phone number. Enter your mailbox ID (your extension)
followed by the hash key (#). Enter your passcode followed by the hash
key (#).
30. Voice Portal Main Menu
1... Access your Voice Mailbox
2... Change your CommPilot Express profile†
3... Go to the Greetings Menu
4... Change your Call Forwarding options
6... Make a Call
8... Change your passcode
9... Exit the Voice Portal #... Repeat this menu
Change your mailbox Busy greeting
Press the Messages button Enter your passcode and press # Press 3 to access your Greetings menu Press 2 to change your Mailbox Busy
greeting
1... Record your Name
2... Change your conference Greeting *... Go back to previous menu #... Repeat menu Change your mailbox No Answer greeting
Tap the Messages icon Enter your passcode and press # Press 1 to access your voice mailbox Press 3 to change your Mailbox No Answer
greeting
1... Record new No Answer Greeting
2... Play current Greeting
3... Revert to system default Greeting *... Return to Voice Messaging main menu #... Repeat menu
31. Listen to Messages
Your phone may indicate you have Voicemail messages by the following:
A message icon in the status bar If you have more than one message, the
icon will display a counter indicating the number of messages
A message icon also scrolls under the Date and Time display
To listen to Voicemail
Press the Message Button (this will direct you to your voicemail, where you will follow the prompts to retrieve your messages
Or From Home View select the Message icon
Select Message Centre (this will direct you to your voicemail, where you will follow the prompts to retrieve your messages
32. Voice Messaging main menu
1... Listen to your messages
2... Change your mailbox Busy greeting
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Telstra VVX410 Phone Guide
1
2
3
4
5
6
7
ERASE
8
CALL
BACK
9
MORE
OPTIONS
*
BACK TO MAILBOX
0
#
3... Change your mailbox No Answer greeting
5... Compose and send a new message
7... Delete all messages
8... Modify the message deposit settings for your mailbox
*... Go to the CommPilot Voice Portal #... Repeat this menu
33. Messages Prompts
New messages flagged as urgent are played first.
The message envelope for each message is played first (time and date, sender if known), followed by the message itself.
Use your keypad as follows to browse your messages (you can interrupt the message or envelope to perform any function):
#... Save this message
7... Erase this message
2... Repeat this message
4... Return to previous message
5... Play the message envelope
6... Go to the next message
8... Call back the caller
9... Hear additional options *... Go back to the previous menu
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