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Telovations 7941
User Manual
26 pgs1.44 Mb0

Polycom Telovations 7941 User Manual

USER GUIDE
V3.0
TABLE OF CONTENTS
1.1 PLACING A CALL ................................................................................................................................................................3
1.2 RECEIVING A CALL ............................................................................................................................................................. 3
1.3 HOLD .................................................................................................................................................................................3
1.4 MUTE ................................................................................................................................................................................. 3
1.5 THREE WAY CONFERENCING .............................................................................................................................................. 4
1.6 TRANSFERRING A CALL ......................................................................................................................................................4
1.7 VOICE MAIL........................................................................................................................................................................ 4
1.8 FORWARDING CALLS: TURN ON .........................................................................................................................................4
1.9 FORWARDING CALLS: TURN OFF ....................................................................................................................................... 4
1.10 HANDSET QUICK REFERENCE .............................................................................................................................................5
1.11 PLACING A CALL ................................................................................................................................................................5
1.12 RECEIVING A CALL ............................................................................................................................................................. 6
1.13 HOLD .................................................................................................................................................................................6
1.14 MUTE ................................................................................................................................................................................. 6
1.15 THREE WAY CONFERENCING .............................................................................................................................................. 6
1.16 SPLITTING A CONFERENCE ................................................................................................................................................. 6
1.17 TRANSFERRING A CALL ......................................................................................................................................................6
1.18 VOICE MAIL........................................................................................................................................................................ 6
1.19 FORWARDING CALLS: TURN ON .........................................................................................................................................7
1.20 FORWARDING CALLS: TURN OFF ....................................................................................................................................... 7
3.1. HANDSET QUICK REFERENCE .............................................................................................................................................8
3.2. PLACING A CALL ................................................................................................................................................................8
3.3. RECEIVING A CALL ............................................................................................................................................................. 9
3.4. HOLD .................................................................................................................................................................................9
3.5. MUTE ................................................................................................................................................................................. 9
3.6. THREE WAY CONFERENCING .............................................................................................................................................. 9
3.7. SPLITTING A CONFERENCE ................................................................................................................................................. 9
3.8. TRANSFERRING A CALL ......................................................................................................................................................9
3.9. VOICE MAIL...................................................................................................................................................................... 10
3.10. FORWARDING CALLS: TURN ON .......................................................................................................................................10
3.11. FORWARDING CALLS: TURN OFF ..................................................................................................................................... 10
4.1. TOOLBAR QUICK REFERENCE........................................................................................................................................... 11
4.2. PLACING A CALL USING THE DIAL NUMBER BOX................................................................................................................ 12
4.3. PLACING A CALL FROM YOUR OUTLOOK CONTACTS.......................................................................................................... 12
4.4. RECEIVING A CALL ........................................................................................................................................................... 12
4.5. CALL FORWARDING ALWAYS............................................................................................................................................ 13
4.6. CALL FORWARDING NO ANSWER...................................................................................................................................... 13
4.7. CALL FORWARDING BUSY ................................................................................................................................................ 14
4.8. DO NOT DISTURB .............................................................................................................................................................14
4.9. WEB EXPRESS ................................................................................................................................................................. 14
4.10. COMMPILOT EXPRESS: NONE ...........................................................................................................................................15
4.11. COMMPILOT EXPRESS: AVAILABLE IN OFFICE................................................................................................................... 15
4.12. COMMPILOT EXPRESS: OUT OF OFFICE ............................................................................................................................ 15
4.13. COMMPILOT EXPRESS: BUSY ........................................................................................................................................... 16
4.14. COMMPILOT EXPRESS: UNAVAILABLE...............................................................................................................................16
4.15. SIMULTANEOUS RINGING ..................................................................................................................................................17
4.16. AUTOMATIC CALLBACK ....................................................................................................................................................17
4.17. REMOTE OFFICE............................................................................................................................................................... 17
4.18. VOICE MANAGEMENT........................................................................................................................................................ 17
4.19. TOOLBAR LINKS ...............................................................................................................................................................18
5.1. LOGGING IN......................................................................................................................................................................19
5.2. EDITING YOUR PASSWORD ............................................................................................................................................... 19
5.3. CALL FORWARDING ALWAYS: TURN FORWARDING ON ..................................................................................................... 20
5.4. CALL FORWARDING ALWAYS: TURN FORWARDING OFF.................................................................................................... 21
5.5. CALL FORWARDING BUSY: TURN FORWARDING ON ..........................................................................................................21
5.6. CALL FORWARDING BUSY: TURN FORWARDING OFF ........................................................................................................ 22
5.7. CALL FORWARDING NO ANSWER: TURN FORWARDING ON ............................................................................................... 22
5.8. CALL FORWARDING NO ANSWER: TURN FORWARDING OFF.............................................................................................. 23
5.9. FEATURE ACCESS CODES SECTION.................................................................................................................................. 23
6.1. TELOVATIONS E-MAIL....................................................................................................................................................... 25
6.2. ONLINE BILLING ...............................................................................................................................................................25
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1. Cisco 7941 Handset
The following chapter contains basic instructions on how to use a Cisco 7941 Handset.
1.1 Placing a Call
Lift the handset and dial the number. For hands free speaker mode: press the SPEAKER button then dial the number. To dial a number from your Directories:
For Missed Calls
1. Press the DIRECTORIES button.
2. Press the missed calls is displayed on the LCD screen.
3. Press the call list.
For Received and Placed Calls
1. Press the DIRECTORIES button.
2. Press the Scroll key to select the desired call history option: Missed Calls, Received Calls, Placed Calls, or Personal Directory.
3. Press the
4. Press the Scroll key to scroll through the numbers listed in the selected call history list.
5. Press the
1.2 Receiving a Call Lift the handset, OR press the SPEAKER button or the
1.3 Hold
During a call, press the Hold soft key. To retrieve the call, press the
1.4 Mute
During a call, press the MUTE button. To turn off Mute, press the MUTE button again.
Select soft key to select Missed Calls from the Directory menu. The call history for Dial soft key to speed dial the highlighted number, as displayed, from the missed
Select soft key to display the selected call history list. Dial soft key to speed dial the highlighted number from the call history list.
Answer soft key for hands free speaker mode.
Resume soft key.
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1.5 Three Way Conferencing
1. Place a call to the first party.
2. Press the Cnfrnc soft key to create a new call (the active call is placed on hold).
3. Dial the phone number of the second party.
4. When the second party answers, press the conference.
Cnfrnc soft key again to join all parties in the
1.6 Transferring a Call
1. During a call, press the More soft key and then press the Trnsfer soft key (the active call is placed on hold).
2. Dial the number to which you want to transfer the call.
3. Press the back sound is heard or you can wait until the third party answers and talk to them before completing the transfer.
4. Hang up if the party accepts the call. If the party refuses the call, return to the original call by pressing the
Trnsfer soft key again to complete the transfer. This can be done as soon as the ring
Resume soft key.
1.7 Voice Mail
Received messages will be indicated by a flashing Message Waiting Indicator LED on the front of the phone and optionally a visual notification on the display. To listen to voice messages:
1. Press
2. Your phone will ring your Voice Portal.
3. Enter your pass code, followed by the # key.
4. Follow voice prompts to listen to your messages.
1.8 Forwarding Calls: Turn ON
1. Press the CFwd soft key.
2. When the dial tone is heard, enter a number to forward all future calls to.
3. When finished dialing, verify Forwarded to xxxxxxxxxx is displayed above the soft keys on the LCD screen.
1.9 Forwarding Calls: Turn OFF
1. Press the
CFwdALL soft key.
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2. PolyCom 430 Handset
The following chapter contains basic instructions on how to use a PolyCom Sound Point IP 430 Handset.
1.10 Handset Quick Reference
1.11 Placing a Call
Lift the handset and dial the number.
For hands free speaker mode: press then dial the number. To dial a number from your call logs, use the arrow keys to find a number from your call lists or speed
dial index. Highlight the number you want to call and press the Dial key to complete the call. Up Arrow: Speed Dial Info
Right Arrow: Placed Calls Log Left Arrow: Received Calls Log Down Arrow: Missed Calls Log
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1.12 Receiving a Call
Lift the hand OR Press set.
for hands free speaker mode.
1.13 Hold
During a call, press or the Hold soft key. T
o retrieve the call, press the Resume
1.14 Mute
During a call, press indicates that the oth arty cannot hear you.
To turn off Microphone Mute, press
1.15 Three Way Conferencing
the LED on the phone lights up and a flashing microphone on the display
er p
soft key.
again.
5. Place a call to the first party.
6. Press the
7. Dial the phone number of the second party.
8. When the second party answers, press the conference, or press the the active call.
1.16 Splitting a Conference
When a conference has been established, a Split conference into two calls on hold.
Cnfrnc soft key to create a new call (the active call is placed on hold).
C soft key again to join all parties in the
nfrnc
Split soft key to put the first call on hold and keep the second cal
soft key is available. Pressing the key will split the
l as
1.17 Transferring a Call
5. During a call, press the Trnsfr soft key (the active call is placed on hold).
6. Dial the number to which you want to transfer the call.
7. Press the back sound is heard or you can wait until the third party answers and talk to them before completing the transfer.
blind transfer (without consultation) can be made by pressing the Blind
A
Trnsfr soft key again to complete the transfer. This can be done as soon as the ring
soft key.
1.18 Voice Mail
Received messages will be indicated by a flashing Message Waiting Indicator LED on the front of the phone and optionally a visual notification on the display. To listen to voice messages:
5. Press
6. Your ph ll one wi ring your Voice Portal.
7. Enter your pass code, followed by the #
8. Follow voice prompts to listen to your message
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key.
s.
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1.19 Forwarding Calls: Turn ON
4. Press the Fwd soft key from the phone’s idle display.
5. Enter a number or URL to forward all future calls to.
6. Press the indicator for that line to confirm Call Forwarding enabled.
1.20 Forwarding Calls: Turn OFF
2. Press the Fwd
3. Press the
Enable soft key to confirm Call Forwarding. A moving arrow replaces the usual
soft key from the phone’s idle display.
Disabl soft key. The line indicator will now display the regular icon.
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3. PolyCom 601 Handset
The following chapter contains basic instructions on how to use a PolyCom Sound Point IP 601 Handset.
3.1. Handset Quick Reference
3.2. Placing a Call
Lift the handset and dial the number.
For hands free speaker mode: press To dial a number from your call logs, use the arrow keys to find a number from your call lists or speed
dial index. Highlight the number you want to call and press the Dial key to complete the call. Up Arrow: Speed Dial Info
Right Arrow: Placed Calls Log Left Arrow: Received Calls Log Down Arrow: Missed Calls Log
and then dial the number.
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