Polycom SPECTRALINK 8020, SPECTRALINK 8030 User Manual

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SpectraLink 8020/8030 Wireless

Telephone

December 2010 Edition 1725-36038-001 Version M

Administration Guide

Session Initiation Protocol (SIP)

SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP

Patent Information

The accompanying product is protected by one or more US and foreign patents and/or pending patent applications held by Polycom, Inc.

© 2007 to 2010, Polycom, Inc. All rights reserved. POLYCOM®, the Polycom "Triangles" logo and the names and marks associated with Polycom's products are trademarks and/or service marks of Polycom, Inc. and are registered and/or common law marks in the United States and various other countries. All other trademarks are property of their respective owners. No portion hereof may be reproduced or transmitted in any form or by any means, for any purpose other than the recipient's personal use, without the express written permission of Polycom.

No part of this manual, or the software described herein, may be reproduced or transmitted in any form or by any means, or translated into another language or format, in whole or in part, without the express written permission of Polycom, Inc.

Do not remove (or allow any third party to remove) any product identification, copyright or other notices.

Every effort has been made to ensure that the information in this document is accurate. Polycom, Inc. is not responsible for printing or clerical errors. Information in this document is subject to change without notice and does not represent a commitment on the part of Polycom, Inc.

Notice

Polycom, Inc. has prepared this document for use by Polycom personnel and customers. The drawings and specifications contained herein are the property of Polycom and shall be neither reproduced in whole or in part without the prior written approval of Polycom, nor be implied to grant any license to make, use, or sell equipment manufactured in accordance herewith.

Polycom reserves the right to make changes in specifications and other information contained in this document without prior notice, and the reader should in all cases consult Polycom to determine whether any such changes have been made.

NO REPRESENTATION OR OTHER AFFIRMATION OF FACT CONTAINED IN THIS DOCUMENT INCLUDING BUT NOT LIMITED TO STATEMENTS REGARDING CAPACITY, RESPONSE-TIME PERFORMANCE, SUITABILITY FOR USE, OR PERFORMANCE OF PRODUCTS DESCRIBED HEREIN SHALL BE DEEMED TO BE A WARRANTY BY POLYCOM FOR ANY PURPOSE, OR GIVE RISE TO ANY LIABILITY OF POLYCOM WHATSOEVER.

Contact Information

Please contact your Polycom Authorized Reseller for assistance.

Polycom, Inc. 4750 Willow Road, Pleasanton, CA 94588

http://www.polycom.com

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About this Guide

This document explains how to configure and maintain the SpectraLink 8020/8030 Wireless Telephones using Session Initiation Protocol (SIP).

Polycom Model Numbers

This document covers the following registered model numbers:

802X, 803X

Related Documents

SpectraLink 8020/8030 Wireless Telephone and Accessories User Guide for SIP (1725-36165-001)

SpectraLink 8000 SVP Server: Administration Guide for SIP (1725-36033-001)

SpectraLink 8020/8030 Wireless Telephone: SIP User Agent: Features and Standards (1725-36037-001)

SpectraLink 8020/8030 Wireless Telephones Handset Administration Tool

(7125-36039-001)

The Handset Administration Tool software

Available at

http://www.polycom.com/usa/en/support/voice/wi-fi/wi-fi.html

Polycom VIEW Certified Products Guide (1725-36040-001)

VIEW Configuration Guide 1725-36xxx-001 where xxx indicates a

number corresponding to the type of access point)

Available at

http://www.polycom.com/support/voice/wi-fi/view_certified.html

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SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP

Deploying Enterprise-Grade Wi-Fi Telephony Best Practices Guide for Deploying SpectraLink 8020/8030 Wireless Telephones

Available at

http://www.polycom.com/products/voice/wireless_solutions/wifi _communications/handsets/spectralink_8020_wireless.html

Open Application Interface (OAI) Specification (1725-36196-001)

Available at

www.polycom.com/forms/spectralink_oai_sw_dl.html

Asterisk cmd VoiceMailMain (Shows how to enter the Asterisk voicemail system, its menu structure, and related information.) Available at

http://www.voipinfo.org/wiki/index.php?page=Asterisk+cmd+VoiceMailMain

Customer Support

Polycom wants you to have a successful installation. If you have questions, please contact our Customer Support Hotline at (800) 775-

5330.

The hotline is open Monday through Friday, 6 a.m. to 6 p.m. Mountain time.

For Technical Support: technicalsupport@polycom.com

For Knowledge Base:

http://www.polycom.com/usa/en/support/voice/voice.html

For Return Material Authorization: rmacoordinator@polycom.com

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Icons and Conventions

This manual uses the following icons and conventions.

Caution! Follow these instructions carefully to avoid danger.

Note these instructions carefully.

About this Guide

Label

This typeface indicates a key, label, or button on SpectraLink hardware.

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Contents

About this Guide ..................................................................... 3

Polycom Model Numbers ..................................................................3

Related Documents .............................................................................3

Customer Support ...............................................................................4

Icons and Conventions .......................................................................5

SpectraLink 8020/8030 Wireless Telephone Overview ...... 11

WLAN Quality of Service ................................................................11

WLAN Security .................................................................................12

Minimum System Requirements ....................................................14

System Diagram ................................................................................15

System Components .........................................................................16

SpectraLink 8020/8030 Wireless Telephone Specifications ........19

SIP Integration Factors .......................................................... 23

Sample DHCP Server Configuration File ................................24

System Configuration ........................................................... 27

Configuration Flow Chart................................................................28

Configure Call Server .......................................................................29

Configure Access Points ..................................................................29

Configure SIP Handset Files............................................................29

SIP TFTP Server Configuration Files ........................................29

The Generic File (sip_allusers.cfg) ............................................31

The Handset-Specific Files (e.g. sip_3001.cfg) ........................37

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Load SIP Config Files onto SIP TFTP Server .................................40

Download and Install Handset Software ............................ 41

Minimum Configuration Process ...................................................41

Configure Each SpectraLink 8020/8030 Wireless

Telephone ............................................................................. 45

Handset Administration Tool ...................................................45

The Admin (Administration) Menu .........................................45

Admin Menu Table .....................................................................48

Phone Config ...............................................................................52

Network Config ...........................................................................56

Diagnostics ...................................................................................64

Restore Defaults ..........................................................................64

Demos ...........................................................................................65

WPA2 Enterprise PEAP Certificate Enrollment and EAP-

FAST Manual PAC Provisioning ..............................................66

Admin Menu Default Table.............................................................70

Testing a Handset ................................................................. 73

Certifying the Handsets ........................................................ 75

Conducting a Site Survey.................................................................75

Using the 8020/8030 Handset .............................................. 79

Startup Sequence ...............................................................................79

Handset Modes .................................................................................80

The Handset Display ........................................................................82

Menus ...........................................................................................86

Notes on Battery Packs .....................................................................88

User-Defined Preferences ................................................................88

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Diagnostic Tools .................................................................... 93

Contents

Run Site Survey .................................................................................93

Diagnostics Enabled .........................................................................97

Syslog Mode .....................................................................................102

Software Maintenance ....................................................... 107

Upgrading Handsets ................................................................107

Normal Download Messages ..................................................108

Download Failure or Recovery Messages .............................108

Troubleshooting .................................................................. 109

Access Point Problems ...................................................................109

Handset Status Messages ...............................................................111

Appendix A: Regulatory Domains .................................... 121

Appendix B: Proxy Server Command Table ..................... 123

Appendix C: Sample SIP Configuration Files ................... 129

Appendix D: Minimum Software Requirements for Rev C

Handsets.............................................................................. 145

Index ................................................................................... 147

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SpectraLink 8020/8030 Wireless Telephone Overview

The SpectraLink 8020/8030 Wireless Telephones is a Wi-Fi handset for workplace telephone systems. The handsets operate over a VIEW Certified 802.11a/b/g/n wireless LAN (WLAN) providing users a wireless extension of the SIP call server. By seamlessly integrating into a SIP environment, wireless telephone users are provided with high-quality mobile voice communications throughout the workplace, giving users the freedom to roam throughout the workplace while providing all the features and functionality of a wired SIP desk phone.

In the SIP environment, the handsets support up to three SIP call servers. Each handset may have five line appearances and two calls per line. Each handset may have up to 10 sets of credentials to identify itself by current user.

The latest wireless telephone and Handset Administration Tool software versions are required to support the features described in this document. See Chapter 3 Software License and Protocol Management.

WLAN Quality of Service

WLAN Quality of Service (QoS) is provided by using one of three available mechanisms: SpectraLink Voice Priority (SVP), Wi-Fi Standard QoS, or Cisco Compatible Extensions (CCX) version 4. These QoS modes can not be mixed within the same WLAN; therefore, all Wireless Telephones on the network must have the same QoS setting.

SVP

SpectraLink Voice Priority (SVP) is a proprietary method of WLAN QoS, developed by Polycom, to ensure enterprise-grade voice quality, battery life and call capacity for SpectraLink Wireless Telephones.

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SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP

SVP requires the use of the SVP Server, which is an Ethernet LAN device that works with in conjunction with Wi-Fi APs to ensure QoS over the WLAN. Voice packets to and from the Wireless Telephones are tunneled through the SVP Server to ensure voice prioritization as they are routed between the handset and SIP call server. See the SpectraLink SVP Server: Administration Guide within IP Environments document for detailed information about this device.

Wi-Fi Standard QoS

SpectraLink Wireless Telephones support WMM, WMM Power Save and WMM Admission Control - all QoS standards from the Wi-Fi Alliance based on IEEE 802.11e. The combination of these three standards provides enterprise-class QoS in terms of voice quality, battery life and call capacity. The WLAN must also support and enable each of these QoS mechanisms in order to ensure they are utilized. This option does not require the SVP Server.

CCXv4

The CCX program requires WLAN client devices operating on Cisco APs to use a defined set of industry standards and Cisco-specific features. The SpectraLink 8020/8030 Wireless Telephone has been certified by Cisco as CCXv4 compliant. When the CCXv4 operating mode is selected on the handset, it automatically initiates the required set of Cisco-specific and industry standard QoS mechanisms. This option does not require the SVP Server.

WLAN Security

The following security methods are supported by the handset.

WPA2 Enterprise

The handset supports WPA2 Enterprise, as defined by the Wi-Fi Alliance. WPA2, which is based on the 802.11i standard, provides government-grade security by implementing the Advanced Encryption Standard (AES) encryption algorithm. The Enterprise version of WPA2 uses 802.1X authentication, which is a port-based network access control mechanism using dynamic encryption keys to protect data privacy. Two 802.1X authentication methods are supported on the Wireless Telephone, EAP-FAST and

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PEAPv0/MSCHAPv2. Both of these methods require a RADIUS authentication server to be available on the network and accessible to the phone. See the System Components section for tested models. Additional details are provided in Chapter 3

Normal 802.1X authentication requires the client to renegotiate its key with the authentication server on every AP handoff, which is a timeconsuming process that negatively affects time-sensitive applications such as voice. Fast AP handoff methods allow for the part of the key derived from the server to be cached in the wireless network, thereby shortening the time to renegotiate a secure handoff. The Wireless Telephone supports two fast AP handoff techniques, Cisco Client Key Management (CCKM) (only available on Cisco APs) or Opportunistic Key Caching (OKC). One of these methods must be configured for support on the WLAN to ensure proper performance of the handset.

WPA and WPA2 Personal

The handset supports WPA and WPA2 Personal, as defined by the Wi-Fi Alliance. WPA2, which is based on the 802.11i standard, provides government-grade security by implementing the Advanced Encryption Standard (AES) encryption algorithm. WPA, which is based on a draft version of the 802.11i standard before it was ratified, uses Temporal Key Integrity Protocol (TKIP) encryption. The Personal version uses an authentication technique called WPA2 is based on the

802.11i standard. Pre-Shared Key (PSK) allows the use of manually entered keys or passwords to initiate WPA security.

Cisco Fast Secure Roaming

Cisco’s Fast Secure Roaming (FSR) mechanism uses a combination of standards-based and proprietary security components including Cisco Client Key Management (CCKM), LEAP authentication, Michael message integrity check (MIC) and Temporal Key Integrity Protocol (TKIP). FSR provides strong security measures for authentication, privacy and data integrity along with fast AP handoff on Cisco APs.

WEP

The handset supports Wired Equivalent Privacy (WEP) with both 40bit and 128-bit encryption.

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SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP

Minimum System Requirements

•

A wireless LAN must be properly configured and operational through the use of 802.11a/b/g/n wireless APs. Consult the VIEW Configuration Guide for the appropriate make/model of WLAN.

•

A TFTP must be available on the network in order to load the appropriate software into the handsets. The current handset software must be installed in the proper TFTP download directory.

•

If SVP is used for QoS, the SVP Server must be installed and properly configured.

•

Software versions required, if SVP and/or OAI are used:

Component Version

SpectraLink 8000 SVP Server 17x.034 or higher

OAI Server MOG 600 54.032 or higher

OAI Server MOG 700 82.019 or higher

•

If Wi-Fi Standard QoS is used, then each AP must be configured for such features as WMM-Power Save; WMM-Admission Control; proper EDCA parameters; DSCP mapping for voice and control traffic; call admission control and Proxy ARP. Consult the appropriate VIEW Configuration Guide for these settings.

•

If WPA2-Enterprise is used, then all portions of the Public Key Infrastructure (PKI) need to be installed and configured properly in order acquire the network.

•

An approved SIP call server must be installed and operational on the LAN. A complete list of approved product can be found on the Polycom website at

http://www.polycom.com/support/voice/wifi/feature_lists/spectralink_8020_8030_sip_featurematrix.html

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System Diagram

The following diagram shows the Polycom components residing on a network with APs and wireless LAN Ethernet Switch.

SpectraLink Wireless Telephone Overview

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SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP

System Components

SpectraLink 8020/8030 Wireless Telephone

The SpectraLink 8020 Wireless Telephone is a lightweight, durable handset specifically designed for mobile workplace use. The SpectraLink 8030 Wireless Telephone has the same features and function, but in a more durable design with and includes push-to-talk capability.

Like a wired desk phone, the handset can receive calls directly, receive transferred calls, transfer calls to other extensions, and make outside and long distance calls. The Wireless Telephones can only be used onpremises within the WLAN coverage area with the local SIP call server.

SpectraLink 8000 SVP Server (required when using SVP)

As described earlier, the SVP Server is a Polycom wired LAN device that is required when using SpectraLink Voice Priority for QoS.

Access points

Enterprise-grade Wi-Fi access points provide the connection between the wired LAN and the wireless LAN. VIEW Certified 802.11a/b/g/n APs must be positioned in all areas where Wireless Telephones will be used to ensure seamless radio coverage. The number, type and placement of access points will affect the coverage area and capacity of the wireless system. Careful planning of the WLAN is necessary to ensure good voice quality. See the Best Practices Guide for Deploying SpectraLink 8020/8030 Wireless Telephones for additional guidance.

APs must be properly configured to support the corresponding QoS and security methods selected for the handset.

Ethernet switch

One or more Ethernet switches interconnect multiple network devices, including the SpectraLink 8000 SVP Server (if used for QoS), the proxy server(s), wired IP phones, TFTP Server, RADIUS authentication server (if using WPA2 Enterprise) and WLAN access points. Enterprise Ethernet switches provide the highest performance

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networks, which can handle combined voice and data traffic, and are required when using the SpectraLink 8020/8030 Wireless Telephones.

Although a single Ethernet switch network is recommended, the handsets and the SpectraLink 8000 SVP Server can operate in larger, more complex networks, including networks with multiple Ethernet switches, routers, VLANs and/or multiple subnets, as long as the SVP Server and access points and handsets are on the same subnet. However, in such networks, it is possible for the quality of service (QoS) features of the SVP Server to be compromised, and consequently voice quality may suffer. Any network that consists of more than a single Ethernet switch should be thoroughly tested to ensure any quality issues are addressed. See the Best Practices Guide for Deploying SpectraLink 8020/8030 Wireless Telephones for additional guidance.

SpectraLink 8020/8030 Wireless Telephones cannot roam with uninterrupted service between subnets unless specific LAN components are present. Certain AP/Ethernet switch combinations establish a Layer-2 tunnel across subnets that enable the handsets to roam. Without this capability, any call in progress will be dropped when the user moves out of range and the handset must be power cycled in order to resume functionality in the new subnet area.

Ensure that all your APs are attached to the same subnet for proper operation. The handset can change subnets if DHCP is enabled and the handset is powered off then back on when within range of APs on the new subnet. Note that the wireless telephones cannot “roam” across subnets, since they cannot change IP addresses while operational.

SIP server

The SIP server is a component from a third-party vendor that provides access to telephony services. The handsets can recognize up to three distinct SIP servers in a single system.

The handsets can operate with SIP proxy servers such as SER (SIP Extensible Router) or with SIP Back-to-Back User Agents (B2BUA) – the most common form of SIP server for PBX-based systems. In this case the IP address location services provided by the SIP server are not available, so direct IP address dialing must be used.

The SIP proxy server connects to another device such as a PBX or gateway and from there, other wired phones and the PSTN.

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SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP

TFTP (Trivial File Transfer Protocol) server

A TFTP server is required in the system to distribute software to the handsets. It may be on a different subnet than the APs and/or handsets.

SIP TFTP server

The SIP TFTP server is required in the system to deliver SIP configuration parameters to the SIP handset whenever a SIP handset is powered-up. The location of the SIP TFTP server is separately specified in SIP handset administration parameters (See Chapter 2

SpectraLink 8020/8030 Wireless Telephone Configuration, section The Admin Menu.) Normally, the SIP TFTP server is the same as the

network TFTP server, see above.

NTP (Network Time Protocol) Server

If WPA2 Enterprise security is used, the handset will confirm the PEAP certificate has a valid date and time with the NTP Server on the network, if one is available. If an NTP Server is not available, the certificate will be assumed valid and operate accordingly.

Authentication Server (if using WPA2 Enterprise)

A RADIUS authentication server must be used to provide username/password-based authentication using RSA certificates for PEAPv0/MSCHAPv2 or PAC files for EAP-FAST.

The following authentication servers have been validated for use with R3.0:

•

Juniper Networks Steel-belted Radius Enterprise Edition (formerly Funk), v6.1

•

Microsoft Internet Security and Acceleration (ISA) Server 2003

•

Cisco Secure Access Control Server (ACS), v4.1

•

FreeRADIUS v2.0.1 and 1.1.7

Other RADIUS servers may work properly with SpectraLink handsets, but have not been tested. Inquiries on untested servers will receive limited, “Best Effort”, support.

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SpectraLink Wireless Telephone Overview

SpectraLink 8020/8030 Wireless Telephone Specifications

SpectraLink 8030 Wireless Telephone SpectraLink 8020 Wireless Telephone

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SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP

Table of Specifications

Radio mode

(selectable)

Transmission type Direct-sequence spread spectrum (DSSS)

Transmit data rate up to 54 Mb/s

WLAN QoS SpectraLink Voice Priority (SVP)

WLAN security WEP (Wired Equivalent Privacy)

FCC certification Part 15.247

Other certifications IP 53 certified for resistance to dust and liquid resistance

Voice encoding ADPCM (Proprietary) G.711µ-law, G.711a-law and G.729

Transmit power Up to 100mW Transmit Power Control (formerly 802.11h),

Display Up to five lines of text plus two icon status rows and one row

8020 Dimensions 5.7" x 2.0" x 0.9"

(802.11b, 802.11g) 2.4–2.4835 GHz

(802.11a) 5.150–5.250 GHz

5.250–5.350 GHz

5.470–5.725 GHz

5.725–5.825 GHz

Wi-Fi Standard QoS (using WMM, WMM-Power Save and WMM-Admission Control)

CCXv4

Cisco FSR (Fast Secure Roaming)

WPA Personal

WPA2 Personal

WPA2 Enterprise:

802.1X Authentication

EAP-FAST

PEAPv0/MSCHAPv2:

PEAP certificate sizes: 512*, 1024*, 2048, 4096 bit (*recommended)

Encryption Ciphers: AES, RSA, RC4

Data Integrity: Hashed Message Authentication Code MD5 (HMACMD5) (RFC 2403, 2104) and Secure Hash Algorithm-1 SHA (HMAC-SHA-

1) (RFC2404)

Fast AP Handoff

Opportunistic Key Caching (OKC)

Cisco Client Key Management (CCKM)

MIL 810F Proc IV 516.5 for shock resistance Cisco Compatible Extensions (CCX) v4

see Appendix A for details.

for softkey labels.

(14.5 x 5.1 x 2.3 cm)

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SpectraLink Wireless Telephone Overview

8030 Dimensions 5.4" x 2.0" x 0.9"

(13.7 x 5.1 x 2.3 cm)

8020 Weight* 3.9 oz. ( 110.6 g) with Standard Battery Pack

8030 Weight* 4.2 oz. (119.1 g) with Standard Battery Pack

Standard Battery Pack capacity 4 hours talk, 80 hours standby

Extended Battery Pack capacity 6 hours talk, 120 hours standby

Ultra-Extended Battery Pack capacity 8 hours talk, 160 hours standby

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SIP Integration Factors

CODECs

The SpectraLink 8020/8030 Wireless Telephones are compatible with the G.711µ-law, G.711a-law and G.729 codecs. There is no setting required on the handset.

DHCP

Dynamic Host Configuration Protocol (DHCP) is a standardized protocol that enables clients to be dynamically assigned with various configuration parameters, such as an IP address, subnet mask, default gateway, and other critical network configuration information. DHCP servers centrally manage such configuration data, and are configured by network administrators with settings that are appropriate for a given network environment. The handset will use the following DHCP options if DHCP use is enabled:

Option Meaning

1 Subnet mask

3 Default gateway

6 DNS server

7 Syslog server logging

15 Domain name

66 TFTP server

151 SpectraLink 8000 SVP Server

152 SpectraLink 8000 OAI Gateway

siaddr Boot server or next server

DNS

Domain Name System (DNS), an industry-standard protocol, locates computers on an IP-based network. IP networks rely on numberbased addresses to move information on the network. However, it is easier to remember user-friendly names than number-based addresses, so it is necessary to translate user-friendly names into

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SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP

addresses that the network can recognize. The handset will use DNS to automatically translate names into IP addresses for the TFTP server and SpectraLink 8000 SVP Server.

In DHCP mode, the SIP handset will use DNS to look up an address for the logical name “siptftp” to locate the SIP TFTP file server. If this logical name is undefined, then the address specified by option 66 or the boot server/next server (siaddr) field is used for the SIP TFTP server.

Sample DHCP Server Configuration File

A sample DHCP server configuration file is illustrated below. Please note that this is only a sample and will not work on your system as written here. In addition, this file is specific to the ISC DHCP server. Your configuration files must be locally programmed according to your site requirements.

dhcpd.cfg

# /etc/dhcpd.conf # # Sample configuration file for ISC dhcpd # # Type "man dhcp-options" at prompt to get help for these options. #

# Global parameters start at beginning of file.

# If this DHCP server is the official DHCP server for the local # network, the authoritative directive should be uncommented. # This means the DHCP server will send DHCPNAK messages to misconfigured # clients. authoritative;

# Use local address if you want the DHCP server to listen for DHCP requests # on a specified address, rather than requests send to all addresses. local-address 192.168.0.1;

# define the default gateway / router option 3 option routers 192.168.0.1;

# define the DNS server(s) option 6 option domain-name-servers 192.168.0.1;

# define the SYSLOG server option 7 option log-servers 192.168.0.1;

# define the domain name option 15 option domain-name "polycom.com";

# define the SVP server option code 151 as an IP address. option svp-server code 151 = ip-address;

# define the OAI server option code 152 as an IP address.

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SIP Integration Factors

option oai-server code 152 = ip-address;

# This should be the length in seconds that will be # assigned to a lease if the client requesting the lease does not ask # for a specific expiration time. 86400 seconds is 1 day. default-lease-time 86400;

# This should be the maximum length in seconds that will be assigned # to a lease. max-lease-time 86400;

# minimum lease time of 10 minutes min-lease-time 600;

# You can declare a class of clients and then do address allocation # based on that. The example below shows a case where all clients # in a certain class get addresses in the range 192.168.0.100 to 192.168.0.149, # and all other clients get addresses in the range 192.168.0.150 to # 192.168.0.199.

class "SpectraLinkPhones" { match if substring (option vendor-class-identifier, 0, 11) = "SpectraLink"; }

# subnet definition also sets netmask option 1 subnet 192.168.0.0 netmask 255.255.255.0 {

# DHCP lease pool for Polycom SpectraLink phones pool { allow members of "SpectraLinkPhones"; range 192.168.0.100 192.168.0.149;

# define the siaddr / next server field as the alternative TFTP server address next-server 192.168.0.1;

# define the NTP server option 42 option ntp-servers 192.168.0.1;

# define the primary TFTP server address option 66 option tftp-server-name "192.168.0.1";

# define the SVP server address option 151 if using SVP QoS option svp-server 192.168.0.5; # option 151

# define the OAI server address option 152 option oai-server 192.168.0.6; # option 152 }

# DHCP lease pool for other devices pool { deny members of "SpectraLinkPhones"; range 192.168.0.150 192.168.0.199; next-server 192.168.0.1; option tftp-server-name "192.168.0.1";

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System Configuration

Each handset may be configured for site-specific requirements by opening the information. Any settings entered in the to system settings. Only the handset being configured is affected by the

Admin

The wireless telephone user may select several usability options from the Standby menu, described below in the User-defined Preferences section. This information is also provided in the end-user manual.

The SpectraLink Handset Administration Tool is a software utility that enables rapid configuration of handsets by utilizing the USB port on the Dual Charger. See the Handset Administration Tool (HAT) document for specific instructions. Please see your service representative or contact Polycom customer service for more information about this time-saving tool.

Admin

menu settings.

menu and selecting options or entering specific

Admin

menu must conform

When WPA2 Enterprise security is used, PAC files for EAP-FAST can be provisioned wirelessly or by using the HAT. For PEAP, the HAT must be used to enroll certificates. See section WPA2 Enterprise PEAP Certification Enrollment and EAP-FAST Manual PAC Provisioning at the end of this chapter for details.

Other settings that must be configured include, but are not limited to, WLAN QoS, DSCP tagging, DHCP and regulatory domain information. If these are not selected by the administrator the handset will use the default settings.

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SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP

Configuration Flow Chart

(Each step is explained in the following pages)

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Configure Call Server

See the documentation which accompanies your call server. Review the proxy information in this document for configuration requirements. You will also need to configure an extension and related information for each handset to be deployed.

Configure Access Points

See the documentation which accompanies your access point. It is absolutely required that WMM be enabled on the access point. Polycom VIEW certified access points are listed in the Polycom VIEW Certified Products Guide. Configuration Guides for each certified product can be found on the Polycom website. See the Related Documents section at the beginning of this document for link information.

System Configuration

Configure SIP Handset Files

In order for the handset to function in the SIP environment, it downloads two files from the root directory of the SIP TFTP server during startup. The first file contains generic system information and is downloaded by every handset during the power-up sequence. A second file, unique for each handset, is then downloaded. It contains specific information for each handset such as username, password, and line appearances. Both of these files must be written specifically for the facility where the handsets will operate.

Sample files populated with default parameters are provided with the software downloaded from the website. We recommend using these sample files as a starting point and adjusting them according to your system requirements.

SIP TFTP Server Configuration Files

The two file types, generic and specific, are identical in format. Any or all of the configuration information can be contained in either file. Any information in the specific file that conflicts with the information in the generic file will take precedence over that in the generic file.

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Authentication information will be accepted from both files. For ease of administration, it is recommended both file types be utilized.

Guidelines

•

The files are in plain text, US-ASCII. The general form of the configuration file data is “parameter = value.”

•

The generic filename must be SIP_allusers.cfg.

•

Each specific filename must have the form of SIP_username.cfg where [username] is as assigned to each individual user by the system administrator. See Chapter 5 Configure Each SpectraLink

8020/8030 Wireless Telephone, section The Admin Menu, subsection SIP Registration.

•

Username parameters are: alphanumeric, no spaces, no punctuation, case is ignored, 1-16 characters.

•

Generic file information should contain proxy server information and other SIP system data.

•

Specific file information should contain data specific to each user such as authentication credentials and line appearance data.

•

Some parameter lines accept more than one value, separated by a colon or semicolon character as defined below.

•

Any line that begins with a pound sign (#) is ignored.

•

In general, space characters are ignored. Space characters may be included in string values by replacing the space with “%20” or by enclosing the string in quotes (″).

•

If necessary, other special characters may be included by using a hexadecimal representation: (%hh) where hh is the representation of the character.

•

Lines may appear in any order although maintenance may be simplified by preserving the order in the supplied example file.

Program each of the files according to the following instructions.

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The Generic File (sip_allusers.cfg)

The generic configuration file provides system information common to all handsets.

Gather information and open the sample file

The generic file name must be SIP_allusers.cfg. It should contain proxy server information and other SIP system data as outlined below.

The sample cfg files are populated with commonly-used values. Consult the SIP Proxy Server Command Table in Appendix B for detailed information on configuration options.

1. Gather the following information:

System Configuration

—

proxy server name

—

SIP server address and domain name

—

voicemail system pilot number

2. Open the SIP_allusers.cfg file.

Configure proxy settings

3. Identify your proxy in the list and remove the # at the left to

uncomment it and mark it for use. PROXYn_TYPE: use the list of proxy types in the sample file and uncomment the one in use in your facility. E.g.

PROXY1_TYPE = MITEL

If you are using the NEC iS3000 as your proxy server, configure it using the Asterisk settings as shown in Appendix C.

If you have more than one proxy server, each server must be given a number and each parameter must be defined for each server. See examples below. All proxy settings must be in the same generic file. Up to three proxy servers may be defined.

4. Set parameters for each proxy server. In the sample file, scroll

down to the section for your server brand. Refer to Appendix B and the section below for information about each of the PROXYn parameters.

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a PROXYn_ADDR: Enter the Proxy Server's IP address. One

PROXYn_ADDR (PBX/Call Server) entry is required; additional ones are optional as you can register secondary line appearances with other PROXY servers. E.g.

PROXY1_ADDR = 172.29.102.131:5060 PROXY2_ADDR = 172.29.0.140:5060

For each proxy of type NECSIP, one PROXYn_CONF_IP_ADDRESS is required. This value is the address of NEC PBX's IP PAD card. E.g.

#PROXY1_CONF_IP_ADDRESS = 172.29.102.131

b PROXYn_KEYPRESS_2833: controls generation of in-stream

RFC2833 formatted keypress events. Normally you want this to be disabled for Asterisk but it depends on your configuration and what you want to be able to do. The default is disable. E.g.

PROXY1_KEYPRESS_2833 = disable

c PROXYn_KEYPRESS_INFO: controls generation of SIP

INFO requests to the SIP server for keypress events. Normally you want this to be enabled. The default is enable. E.g.

PROXY1_KEYPRESS_INFO = enable

d PROXYn_HOLD_IP0: controls setting of media stream IP

destination to 0.0.0.0 when a call is put on hold. PROXYn_HOLD_IP0 is not required for current versions of Asterisk. For older PBXs that require this, set this to enable. E.g.

PROXYn_HOLD_IP0 = enable

e PROXYn_PRACK: enables ACK'd provisional responses to

INVITE requests. The PRACK mechanism will be used if this switch is enabled and the Proxy server specifies support for the PRACK mechanism. PRACK is not supported in current versions of Asterisk, but is to be supported on subsequent versions. PRACK should not be required on local area networks. E.g.

PROXY1_PRACK = disable

f PROXY1_REREG_SECS specifies the re-registration interval

for a PROXY. This is the requested expiration interval sent in the REGISTER request message. It can be set to anything between 35 and 3600 seconds. The default value (which is applied if no parameter is supplied in this file) is 3600 which means the phone will attempt to register every 3580

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System Configuration

seconds, if the server's response interval doesn't take precedence.

If the server has a lower maximum setting or a higher minimum setting that this value then the server's response will take precedence and this parameter will be ignored.

The phone will always attempt to re-register with the PROXY 20 seconds prior to the expiration interval. Thus, if this parameter is set to 35 seconds, and the server's response interval doesn't take precedence, then the phone will attempt to re-register every 15 seconds. E.g.

PROXY1_REREG_SECS=3600

g PROXYn_KEEPALIVE_SECS: specifies that the handset

should send keepalives to the PROXYn server. It can be set to 0 or anywhere from 10 to 3600 seconds. The default value (which is applied if no parameter is supplied in this file) is 0 which means the handset will not send keepalives to PROXYn.

If the handset fails to get a keepalive response within the SIP 32 second timeout, the keepalives are terminated for that PROXY until the next successful registration to the PROXY.

This parameter is REQUIRED when the handsets are operating in WI-FI standard QoS mode. This is because Linux, the OS running Asterisk, has a ARP Cache flushing mechanism. For 8020 and 8030 handsets operating in SVP mode, ARP Cache is refreshed by the SVP server. If the handsets are operating in standard based QoS method ARP cache refresh has to be done by handset.

The value of this parameter for handsets should be just less than the minimum ARP Cache flushing time on the Linux box running Asterisk. For Redhat this minimum flushing time is 15 seconds, so the parameter needs to be set for 14 seconds or less. For other Linux Distributions, you may have to determine what this minimum value is, however 14 seconds should work fine. E.g.:

PROXY1_KEEPALIVE_SECS=14

The lower this setting, the more the impact on the handset's standby battery life.

8020/8030 handsets running version 131.017 and earlier code ignore this parameter if present).

h PROXYn_DOMAIN = axlx.engr.local

Replace this with your SIP Domain's name. E.g.

PROXY1_DOMAIN = plcmengr.com

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PROXY1_DOMAIN = 10.0.0.138 PROXY1_DOMAIN = axlx.engr.local

ProxyDomain can be omitted if a specific proxy domain name is not defined at the proxy server. If omitted, the ProxyDomain defaults to the IP address of the proxy server.

i PROXYn_CALLID_PER_LINE controls sending of the same

Call-ID header field for registrations sent to a particular registrar. If this is enabled we will send Call-ID headers differently. This may be needed for Mitel 3300 Controller software prior to Release 9. E.g.

PROXY1_CALLID_PER_LINE = enable

j PROXYn_MAIL_ACCESS: Enter your Voice Mail System's

Pilot Number. This is the main voicemail dial number. E.g.

PROXY1_MAIL_ACCESS = 7999 PROXY1_MAIL_ACCESS = sip:7999@10.0.0.138 PROXY1_MAIL_ACCESS = 7999@10.0.0.138 PROXY1_MAIL_ACCESS = 7999

PROXYn Mail Subscr is the proxy for mail center notifications. It is almost never required in current versions of Asterisk. If you are using Asterisk (non-business edition) before v1.2, this is necessary only if the user is not subscribed automatically at registration. E.g. (specific for a line number:3001)

PROXY1_MAIL_SUBSCR = sip:3001@vmail.asterisk.com

k PROXYn_FAILOVERIP is required to test ININ

Redundancy. This value is the secondary IP address of the ININ server. If the primary server fails this address is needed to make the calls. E.g.

PROXY1_FAILOVERIP = 172.24.144.136

Proxy settings can differ depending on your server. See the sample .cfg file and Appendix B for additional explanations about configuring multiple proxies and other proxy settings not found in the above list.

Configure Call Logs

Call logs provide the user with logs of the most-recently incoming, answered and missed calls. When enabled, the handset will locally story the 20 most recent numbers. If disabled, the handset will not log any calls. If this setting is enabled, it may be overridden on the handset but such a disable will not persist after a power cycle.

5. CALL_LOGGING: enable or disable this feature. E.g.

CALL_LOGGING = disable

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System Configuration

As of this writing, Call Logs are only qualified on the Asterisk Business Edition (ABE), version 1.6 and above. Call Logs can be enabled on other call servers, but the functionality has not been validated to work properly.

Configure Favorites

The

Favorites

menu provides access to a predefined list of dial numbers. The list is programmed by the system administrator and may include common or handset-specific entries. Favorites in the allusers file will be present in the Favorites on all handsets.

The username can be blank and can include escaped characters. The Favorites list can include either complete dial numbers for named parties or partial numbers that need additional data entry.

If a PBX feature access code for call forwarding is defined in the Favorites list but you need to add the forwarding destination information before sending the call to the PBX to activate the feature, you can create a Favorite with the access code only.

6. To add phone numbers to the Favorites:

a After

FAVORITE

=, enter the number for the contact in quotes. If you wish to attach a name (or escape characters), place a semi-colon and a space after the end quotes and enter the name in quotes. E.g.

FAVORITE = "1234"; "Site Security" FAVORITE = "*98"; "Call Forwarding"

b To add a Favorite that prompts additional digits use

brackets (<>) for the prompt phrase. E.g. if the Feature Access code for call forwarding is #21:

FAVORITE = #21<Enter Destination:>; "Call Forward"

This shows on the screen as

Call Forward Enter Destination:_

The user then enters the forward destination number and presses

Start

to compete the action.

E.g. to enter a call pickup number for a Feature Access Code starting with *5

FAVORITE = *5<Pickup Number:>; "Call Pickup"

This shows on the screen as

Call Pickup Pickup Number:_

The user then enters the pickup number and presses

Start

to compete the action.

c Commenting a Favorites entry: Place any comments

pertaining to a Favorites entry on the next line. Do not place them on the same line as the command.

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SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP

Numbers added to favorites in the allusers file will appear on all handsets in the system. You can also add favorites to the specific file, and they will only be available to that line. You can add up to 8 entries to a specific file. See below.

Completed generic file example

PROXY1_TYPE = ASTERISK PROXY1_ADDR = 172.29.102.131:5060 PROXY1_KEYPRESS_2833 = disable PROXY1_KEYPRESS_INFO = enable PROXYn_HOLD_IP0 = enable PROXY1_PRACK = disable PROXY1_REREG_SECS = 3600 PROXY1_KEEPALIVE_SECS = 14 PROXY1_DOMAIN = plcmengr.com PROXY1_CALLID_PER_LINE = enable PROXY1_MAIL_ACCESS = 7999 CALL_LOGGING = enable FAVORITE = "1234"; "Site Security"

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The Handset-Specific Files (e.g. sip_3001.cfg)

The handset-specific configuration file provides specific information for the handset to identify itself and communicate with other handsets. Each handset must have its own file with a unique filename. You may use the same parameters as the generic file when programming the handset files if you wish to override a common setting.

You must configure a unique handset file for each handset being deployed. Typically each of these files is named with the extension number or name of the person assigned the handset. For example John Doe’s handset could have a handset filename of sip_3001.cfg or sip_JohnDoe.cfg.

The maximum number of characters allowed per line (excluding comments) in this configuration file is 121.

System Configuration

Items in the PROXY section should be in the allusers .cfg file. If a specific user requires an override, that PROXY setting should be uncommented in the handset specific file.

Gather information and open the sample file

Each handset must have a specific filename with the form of SIP_[username].cfg where [username] is as assigned to each individual user by the system administrator (e.g. sip_3001.cfg or sip_JohnDoe.cfg). Username requirements are: alphanumeric, no spaces, no punctuation, case is ignored, 1-16 characters.

The sample cfg files are populated with commonly-used values. Consult the SIP Proxy Server Command Table in Appendix B for detailed information on configuration options.

The specific file should contain data specific to each user such as authentication credentials and line appearance data. See the

Registration

1. Gather the following information:

—

section the Admin Menu.

username and password for this handset;

SIP

—

dial number for this line;

—

number of proxy server for this phone; data that should appear on the caller ID at the far end of a call;

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—

Favorites required for each handset/user, if any.

2. Retrieve the SIP_xxxxxx.cfg file from the .zip.

3. PROXYn settings: These should match the allusers settings

except if a specific handset needs an override.

4. Enter the username and password at # AUTH =.

Authentication credentials are normally not stored in the file for security reasons, but the option is available if desired.

For lines on proxies of type NECSIP and SHORETEL the LINEn AUTH setting should be used instead as each NEC line must respond to any authentication challenge using a single UN/PW pair.

Enter specific line definitions

Each handset may have several lines. These would be labeled as LINE1, LINE2, LINE3 and so forth as shown in the sample .cfg file in Appendix C.

5. LINEn: Enter the dial number of the handset You can enter up

to four additional lines (e.g. LINE2 etc.). E.g.

LINE1 = 3001

6. LINEn_PROXY is the number of the proxy server this line

should register with, as defined in the sip_allusers.cfg file. E. g.

LINE1_PROXY = 1

7. LINEn_SECONDARY_PROXY is the proxy server to be used in

case the primary proxy server fails. This command will only be implemented when the line has a proxy type of MITEL. E.g.

LINE1_SECONDARY_PROXY = 2

A line can only use a secondary proxy if it and the primary proxy (defined with LINEn_PROXY) are both of PROXYn_TYPE = MITEL. If both the primary and secondary proxies are not type MITEL, the secondary definition will be ignored.

The Mitel Communications Director (MCD) 4.0 or greater is the only server that supports this redundancy feature.

8. LINEn_CALLID is the data you wish to appear on the caller ID

of the far end of a call. E.g.

LINE1_CALLID = John Doe

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System Configuration

For CCME, the value for LINEn_CALLID cannot have commas or special characters. If a comma or a special character is in this command, phone will display an error message "Bad Request 'Mal".

Program specific Favorites

You can define up to 15 total entries including any defined in sip.allusers.cfg. Enclose a string in quotes if spaces are required. Each Favorite can be a complete SIP URI. A user name can be blank and can include escaped characters.

9. Format for Favorites entry

FAVORITE = dial_string: username

Examples of Favorites entries:

FAVORITE = 3001; User Name 1 FAVORITE = 93035551212; User Name 5 Cell

10. See the Favorites section for the allusers file above for

configuration options that prompt users to enter more digits.

11. Save the file with its specific name.

12. Repeat for each handset.

Sample user specific file

LINE1 = 3001 LINE1_PROXY = 1 LINE1_SECONDARY_PROXY = 2 # MITEL only LINE1_CALLID = User Name 1 LINE1_AUTH = 3001; 3001

LINE2 = 3002 LINE2_PROXY = 1 LINE2_SECONDARY_PROXY = 2 # MITEL only LINE2_CALLID = User Name 2 LINE2_AUTH = 3002; 3002

LINE3 = 3003 LINE3_PROXY = 1 LINE3_SECONDARY_PROXY = 2 # MITEL only LINE3_CALLID = User Name 3 LINE3_AUTH = 3003; 3003

LINE4 = 3004 LINE4_PROXY = 3 LINE4_SECONDARY_PROXY = 1 # MITEL only LINE4_CALLID = User Name 4 LINE4_AUTH = 3004; 3004

LINE5 = 3005 LINE5_PROXY = 2 LINE5_SECONDARY_PROXY = 3 # MITEL only LINE5_CALLID = User Name 5

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LINE5_AUTH = 3005; 3005

FAVORITE = 3001; User Name 1 FAVORITE = 3002; User Name 2 FAVORITE = 3003; User Name 3 FAVORITE = 3004; User Name 4 FAVORITE = 93035551212; User Name 5 Cell FAVORITE = 3006; User Name 6 FAVORITE = 3007; User Name 7 FAVORITE = 3008; User Name 8 FAVORITE = 3009; User Name 9 FAVORITE = 3010; User Name 10 FAVORITE = 3011; User Name 11 FAVORITE = 3013; User Name 12 FAVORITE = 3013; User Name 13 FAVORITE = 3014; User Name 14 FAVORITE = 3015; User Name 15

Load SIP Config Files onto SIP TFTP Server

Move the SIP_allusers.cfg and each SIP_[handset-specific].cfg files into the root directory of the TFTP server designated for handset support.

Ensure the TFTP server is started.

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Download and Install Handset Software

SpectraLink 8020/8030 Wireless Telephones support a number of different IP protocol integrations. All SpectraLink 8020/8030 Wireless Telephones are shipped from Polycom with a generic software load that allows them to associate to a wireless LAN and download functional software from a TFTP server. The handsets will not function properly without downloading appropriate software.

The following details the process to properly configure SpectraLink 8020/8030 Wireless Telephones and download software via over-theair file transfer.

You may need to charge the handset first. See Chapter 8 Using the 8020/8030 Handset.

Minimum Configuration Process

Recent hardware changes affect the Polycom SpectraLink 8020/8030 Wireless Telephones. The affected products can be identified by a “Rev C” on the label. The minimum version if you have a Rev C handset is 131.029. Any attempt to load earlier versions will result in a download failure. See Appendix D for full information.

1. Download the latest SpectraLink 8020/8030 Wireless

Telephone IP software from

http://www.polycom.com/usa/en/support/voice/wifi/spectralink_8030_wireless.html.

2. Load the latest version of the SIP code and place it on the TFTP

server and ensure the TFTP server is started. The slnk_cfg.cfg is downloaded first by the phone, and defines the SIP code files that will be subsequently downloaded. Be sure to use the slnk_cfg.cfg file that comes with the latest version of the SIP

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SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP

code and do not change the order of the files within slnk_cfg.cfg.

The following six files are included in the typical SIP software package.

Description Filename

Configuration file slnk_cfg.cfg PHINTL (language translation) pi1400sp.bin USB downloader pd14udsp.bin Over-The-Air Downloader (OTADL) pd14odsp.bin OTADL Shim pd14shim.bin Functional (telephony protocol) pd14csp.bin

See the next chapter for complete information on configuring the handsets as described in steps 3 through 5 below.

3. Use the Handset Administration Tool to set up the

configuration of each handset to meet all essential requirements. If not using the Handset Administration Tool, ensure the following parameters are correctly set in the menu for each handset: See the next chapter SpectraLink 8020/8030 Wireless Telephone Configuration for detailed configuration instructions.

Admin

—

If statically assigning IP addresses, ensure that the

Subnet Mask

, and

Default Gateway

information are accurate. If

Phone IP

using a DHCP Server, ensure that the DHCP option is set.

—

Ensure the handset has properly configured

Domain

—

Ensure the

information.

Telephony Protocol

menu option is set to 36. This

SSID

and

Reg

ensures the handset will check for the proper SIP files each time it powers on.

—

Ensure security settings are properly programmed.

4. Configure handset security settings to match AP configuration

and RADIUS server settings. If WPA2-Enterprise security is used, credentials will need to be installed onto the handset. For EAP-FAST, the PAC file needs to be provisioned and for PEAP the handset will need to be enrolled with a certificate (requires use of the HAT). See the WPA2 Enterprise PEAP Certificate Enrollment and EAP-FAST Manual PAC Provisioning section in this guide for details.

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Download and Install Handset Software

5. Configure the QoS handset mode to match the AP and site QoS

plan. Follow the VIEW Configuration Guide for the appropriate make/model of WLAN.

6. Power cycle the handset.

7. The SIP code will now download to the handset. The status bar

will increment fully across the display for each function that is being performed in the download process. Upon completion of the update process, the handset will re-boot with the new firmware.

During the second download evolution, the handset receives code from the TFTP server for system configuration and for its own settings. Once this second evolution is complete, the handset is ready to use.

For future software upgrades, simply update the files that are stored on the TFTP server. Each time the handset is powered on, it will check with the TFTP server to ensure it has the proper software version.

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Configure Each SpectraLink 8020/8030 Wireless Telephone

Power up the handset and download the software.

If the handset code needs to be updated, the SIP code will now download to the handset. The status bar will increment fully across the display for each function that is being performed in the download process. Upon completion of the update process, the handset will reboot with the new firmware.

Handset Administration Tool

The Handset Administration Tool is a software utility developed by Polycom Corporation to automate the configuration of multiple SpectraLink 8020/8030 Wireless Telephones and perform various administration tasks. For complete data, please see SpectraLink 8020/8030 Wireless Telephones Handset Administration Tool (7125-36039-

001). The tool may be downloaded from the Polycom website. See the Related Documents section for link information.

The Admin (Administration) Menu

The

Admin

locally (on each handset). Each handset is independent, and if the default settings are not desired, the handset requiring different settings. Default settings can be found later in this document. The handset one of two ways:

menu contains configuration options that are stored

Admin

options must be set in each

menu can be accessed in

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SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP

1. With the handset powered off, press and hold the

While holding the When the

Admin

2. Press and release the

When the

Admin

START

key, press and release the

menu appears, release the

END

key. Press and hold the

menu appears, release the

START

END

key.

START

key.

If an admin password has been set, the display will require its entry before opening the If no password is set, the display will proceed directly into the

Admin

menu.

Admin

menu. The default password is 123456.

Navigation

The navigation keys just below the softkeys are used to navigate through and select menu options. These are referred to as

Nav

▼,

Nav

◄,

Nav

►, and

NavOK

Nav

▲,

Toggle options

Some menu items have only two options, which operate on a toggle basis. The current setting is shown below the menu heading on the info line. The other available setting is highlighted in the menu list. Press

NavOK

For example, when predial is disabled, the info line displays

Disabled

Press

NavOK

Predial Enabled

In another example, when the info line displays highlighted menu option is

Ring in Headset

line will change to

to activate the highlighted setting.

and the highlighted menu item is the

Enable Predial

to enable predial. The info line will change to display

Ring in Speaker

Ring in Headset

. Press

NavOK

, The ring will now sound in the headset and the info

Ring in Headset

Predial

option.

, the

to select

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Data entry and editing

An asterisk (*) next to an option on the display indicates that it is selected. Use the desired options.

Enter numbers by pressing the buttons on the keypad. The blinking underscore identifies the current cursor position. When entering alphanumeric strings, the pressed to toggle the case. Enter letters by repeatedly pressing the corresponding key until the desired letter displays on the screen. Use the

CAPS

softkey to change the case as needed.

To edit during entry, delete the character to the left of the cursor by pressing the

Clr

softkey and then enter the new data. To edit an existing entry, use

Nav

◄ and softkey to delete the character to the left. Insert new data by pressing the buttons on the keypad.

Nav

keys and the softkeys to navigate and select

CAPS/caps

Del

softkey. To replace an entry, delete it by pressing the

Nav

► to move the cursor position, and then press the

softkey will appear and may be

Del

Alphanumeric entries:

caps CAPS

Key

2 a b c 2 A B C

3 d e f 3 D E F

4 g h I 4 G H I

5 j k l 5 J K L

6 m n o 6 M N O

7 p q r s 7 P Q R S

8 t u v 8 T U V

9 w x y z 9 W X Y Z

0 0

* . ! $ % & ’ ( ) + , : ; / \ = @ ~

<space>

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SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP

Admin Menu Table

The following table lists the

Admin

menu items. The default settings have an * prior to the option. Detailed descriptions of each option appear below the table.

1st level 2nd level 3rd level 4th level 5th level

Phone Config Language *English

Français

Deutsch

Español

Italiano

Telephony Protocol *Type 036

PTT/Emerg. Button Emergency Dial Emergency #

PTT PTT

Allowed Channels *Channel 1

[Enable/Disable]

Emergency Number

[Enable/*Disable]

[Enter Number]

[Enter Name]

*Channel 2

*….

*Channel 24

Name Channels [list ]

Priority Channel Priority Channel

On/*Off

Name Channel

Time Zone [list]

*GMT

Daylight Savings *DST No Adjust

DST Auto (USA)

DST Auto (AUS)

DST Auto (EURO)

Password

*Enable/Disable

[If Password is enabled]

Change Password

SIP Registration Login [for each option]

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1st level 2nd level 3rd level 4th level 5th level

Reg 2

Reg 3

Username Password

Reg 4

Clear SIP Regist.

OAI *Enable OAI

Disable OAI

Location Service Enable RTLS

*Disable RTLS

Transmit Interval 15 seconds

30 seconds

1 minute

5 minutes

*10 minutes

Location Server IP Enter IP

ELP Port Enter Port *8552

Network Config IP Addresses *Use DHCP

Static IP Phone IP

Default Gateway

Subnet Mask

TFTP Server IP

Syslog Server IP

Time Server IP

SVP Server IP

SIP TFTP Svr IP

OAI Server IP

SS ID [enter]

WLAN Settings

3rd level 4th level 5th level 6th level 7th level

*Custom Security *None

WEP Authentication *Open System

Shared Key

WEP [Enable/*Disable]

Key Information

Default Key Key Length Key 1-4

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SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP

3rd level 4th level 5th level 6th level 7th level

Rotation Secret

WPA2-PSK *Passphrase

Pre-Shared Key

WPA-PSK *Passphrase

Pre-Shared Key

Cisco FSR Username

Password

WPA2-Enterprise Authentication

*EAP-FAST PEAP

Fast Handoff

*CCKM OKC

Username

Password

Delete [Cert./PAC]

QoS *SVP DSCP tags WT in call (*46)

WT standby (*26)

Other (*0)

Wi-Fi Standard DSCP tags Voice (*46)

Control (*26)

Other (*0)

Admission Cntrl *Mandatory

Optional

CCX WPA2-Enterprise Authentication *EAP-FAST

PEAP

Fast Handoff *CCKM

Username

Password

Delete [Cert./PAC] [Yes/No]

QoS DSCP tags Voice (*46)

Control (*26)

Other (*0)

1st level 2nd level 3rd level 4th level 5th level

Network Config Reg. Domain 01

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Configure Each SpectraLink Wireless Telephone

1st level 2nd level 3rd level 4th level 5th level



[802.11 Config]

a 

‡b & b/g mixed

g only



Diagnostics Run Site Survey

[ 802.11a]†

5.150–5.250

5.250–5.350 DFS

5.470–5.725 DFS

5.470-5.650 DFS

5.725–5.825

5.725-5.850

[Transmit Power]

5mW (7dBm)

10mW (10dBm)

20mW (13dBm)

*30mW (15dBm)

40mW (16dBm)

50mW (17dBm)

100mW (20dBm)

Diagnostics Mode *Disable

Enable

Syslog Mode *Disabled

Errors

Events

Full

Error Handling Mode Halt on Error/ *Restart on Error

Restore Defaults

Demos Graphics Demo

* default setting

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SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP

† Only those 802.11a bands that are available in the selected domain will be listed. See Appendix A for complete information.

‡ Subbands have not been established for the b and b/g mixed or the g-only mode at this writing. Provision is made in the software to accommodate these ranges once established. Until added, selecting either of these two modes will immediately bring up Transmit Power options.

Phone Config

Modifications of settings under reflected in the corresponding settings under “

Custom

to “

” or vice versa. If the configuration is changed from “

Custom

” or vice versa, it is recommended to double-check all

WLAN Settings

= “

CCX

” may get

WLAN Settings

CCX

”

settings.

Language

The

Language

option is available on both the

Admin

and

Config

menus. Select the desired language from the list. The default is

English

Telephony Protocol

Telephony Protocol lets you select the VoIP protocol that your site is licensed to download and run. The SIP protocol used for the SpectraLink 8020/8030 Wireless Telephones requires license option selection 36. Any other protocol will cause the handset to malfunction.

PTT/Emerg. Button

This option appears only on the SpectraLink 8030. The Push-to-talk button on the left side of the handset may be configured to either standard PTT functionality or to dial the specified emergency call number when pressed twice within two seconds. These are mutually exclusive options. Both are disabled by default.

When using the Handset Administration Tool to configure this option, ensure the PTT option in the

type

is disabled before enabling the

Phone Config

tab. When

PTT

is enabled, the

will be grayed out.

Push-to-talk [Disable/Enable]

on the

52 PN: 1725-36038-001-M.doc

Config

menu for the end user to subscribe to allowed channels,

– If enabled, the PTT options will appear

PTT Admin tab

Emergency Dial

under

Handset

option in the

option

Configure Each SpectraLink Wireless Telephone

etc. If disabled, the PTT options will not appear on the

Config

and the Emergency Dial option may be enabled.

PTT is disabled by default. When enabled, all 24 PTT channels are allowed by default. To toggle the allowed status of any channel, select

Allowed Channels NavOK

. Allowed channels are displayed with an asterisk (*) in the left

column. Only those channels allowed in the

, scroll to the channel to be disallowed and press

Admin

menu will appear on the Config menu where they can be subscribed to by the end user. The priority channel, labeled by default as channel 25, may be set and will be available to all PTT handsets. When a PTT broadcast is made on the priority channel, it will override any active PTT transmission on all other channels.

Emergency Dial

– the

Emergency Dial

option allows you to enable or disable the feature. When enabled, the handset will dial the number programmed into the

Emergency Number

option when the panic

button is pressed twice within two seconds.

Caution! Emergency dial just sets up a telephone call and will be inoperable if the wireless system or the call server fails for any reason. Do not rely on it as your sole method of emergency notification.

Follow your dial plan rules when entering the emergency number to be dialed. E.g. if an outside number is to be dialed and a prefix is required to obtain an outside line, enter the prefix as part of the emergency number.

Once an Emergency Number has been entered, it can be modified, but can only be cleared by restoring the handset to defaults.

Time Zone

Worldwide time zone options are available. Greenwich Mean Time (GMT) is the default.

Daylight Savings

The handset may be adjusted for daylight savings time.

Password Enable/Disable/Change

The password option controls access to the by default with the password 123456. The

Admin

Password

menu. It is enabled

option operates

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SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP

as a toggle between the current state. Press

Enabled

NavOK

and

Disabled

. The info line will display

to change the password protection state. To modify the password requirement, the default or previously set password must be entered to verify the change.

Change Password

will appear only if the password is enabled. The password is disabled by default. The password must be set in each handset for which controlled access is desired.

SIP Registration

Individual handsets may be configured to correspond with the SIP configuration information in the TFTP server. The handset is then automatically identified at startup. If username and password information is not configured in the information will be requested at startup.

In either case, the username must agree with a corresponding configuration file. See Chapter 5 Programming the SIP Handset Features, section SIP TFTP Server Configuration Files.

allows you to specify a username and password for automatically acquiring SIP configuration information. If no username is specified, the SIP handset will request username and password at startup and any additional registrations specified here are ignored.

Admin

menu, then this

The username should correspond to the primary (line 1) dial number assigned to the user. The username and password should also correspond to the authentication credentials as created by your system administrator for your primary line registration. Usernames or passwords can be erased by selecting the item, then pressing the softkey and then the

Reg 2, Reg 3

, and

Save

softkey.

Reg 4

allow you to specify additional authentication

Bksp

usernames and passwords that may be required by your handset for any additional line appearances (registrations) that may appear in the specific user’s configuration file. This information will be ignored if a

username is not provided.

OAI Enable/Disable

Polycom’s Open Application Interface (OAI) enables third-party computer applications to display alphanumeric messages on the handset display and take input from the handset keypad. Refer to the OAI Specification (Version 2.0) documentation for information about administering the OAI Gateway and the services it can provide.

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If you have an OAI Gateway installed in your system, OAI may be optionally enabled in each handset. You may select whether the handset should attempt to connect to the SpectraLink 8000 OAI Gateway by choosing either the

Enable

Disable

options in this

menu.

If OAI is enabled, and an IP address (called the

OAI Server IP

) is available to the handset (either via DHCP or Static IP configuration), the handset will communicate with the OAI Gateway at power-on, and periodically while it is powered-on. If you don’t have a SpectraLink 8000 OAI Gateway installed at your site, you should disable the OAI feature to preserve network bandwidth and battery life.

Location Service

Location service may be used to enable or disable the Ekahau RealTime Location System (RTLS), select a transmit interval, or enter a static IP address for the Ekahau Positioning Engine (EPE). Location services capability is provided by the EPE 4.0 using Ekahau Location Protocol (ELP). See Ekahau’s user documentation for more information.

RTLS [Enable/Disable]

to toggle to the alternate setting. When RTLS is enabled, the handset will display the RTLS icon in the top center of the screen.

The ring indicator icon will take precedence over the RTLS icon, i.e. the new icon will not be visible while the handset is ringing. When ringing has ceased and the ring indicator becomes inactive, the RTLS icon will again appear (regardless of hook state).

The RTLS is disabled by default. Press

NavOK

Transmit interval minute, 5 minutes

intervals. Default transmit interval is 10 minutes. Press

Allows selection of 15

, or

10 minutes

for maximum time between transmit

seconds, 30 seconds, 1

NavOK

select the desired transmit interval.

To optimize battery life, the interval between sending out ELP updates will vary based on handset state. It is expected that ELP updates will occur at most every two to six seconds and at least every few minutes. If improved tracking capability is desired, set the transmit interval for a shorter time between ELP updates. Increasing the frequency of transmissions will decrease battery life.

Location Server IP

the EPE. Enter the IP address and press

PN: 1725-36038-001-M.doc 55

Allows the user to statically enter the IP address of

NavOK

to save.

SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP

Ekahau clients are not expected to find the EPE automatically. Regardless of the handset’s selection of DHCP or static IP, the EPE IP address must be statically entered in the Ekahau admin menus or HAT.

Network Config

ELP Port

Allows the user to select the port number which ELP updates get sent to at the Location Server IP address. It must match the value configured in the Ekahau Positioning Engine for proper functionality. The ELP port number must be greater than zero and less than 65536. Default is 8552. Enter the port number and press

NavOK

to save.

IP Addresses

There are two modes in which the handset can operate: DHCPenabled or Static IP. Select the mode for operation from the IP Address menu:

* Use DHCP

an IP Address each time the handset is turned on. If DHCP is enabled, the handset also receives all other IP Address configurations from the DHCP server.

Static IP

the handset will prompt for the IP addresses for each configurable network component. When entering addresses, enter the digits only, including leading zeroes. No periods are required.

Will use Dynamic Host Configuration Protocol to assign

Allows you to manually set a fixed IP Address. If selected,

Regardless of the mode in which the handset is operating, the following components are required and must be configured as part of the SIP system:

Phone IP

The IP address of the handset. This is automatically assigned if DHCP is used. If using Static IP configuration, you must obtain a unique IP address for each handset from your network administrator.

Default Gateway and Subnet Mask

Used to identify subnets, when using a complex network, which includes routers. Both of these must be configured either with an IP address under Static IP (not set to 000.000.000.000 or 255.255.255.255) or with DHCP for the handset to contact any network components on a different subnet. If configured on the DHCP server, use option 3 for the

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Configure Each SpectraLink Wireless Telephone

Default Gateway and option 1 for the Subnet Mask. Contact the network administrator for the proper settings for the network.

Please see Best Practices for Deploying Enterprise-Grade Wi-Fi Telephony for detailed configuration information.

TFTP Server IP

The IP address of a TFTP server on your network, which holds software images for updating the handsets and contains the handset files. If this feature is configured (not set to

0.0.0.0 or 255.255.255.255) with either Static IP configuration or using DHCP option 66 (TFTP server), or the boot server/next server (siaddr) field, the handset will check for newer software each time it is powered on or comes back into range of your network. This check takes only a second and ensures that all handsets in your network are kept up-to-date with the same version of software.

Syslog Server IP

The IP address of the syslog server. See the

Diagnostic Tools section for more information.

Time Server IP

SVP Server IP

The IP address of the time server.

The IP address of the SpectraLink 8000 SVP Server. If using Static IP configuration, this is simply the IP address of the SpectraLink 8000 SVP Server. Note that the SpectraLink 8000 SVP Server must be statically configured to have a permanent IP address. If DHCP is being used, the handset will try the following, in order: the DHCP option 151, then a DNS lookup of “SLNKSVP2” if the DHCP options 6 (DNS server) and 15 (Domain Name) are configured.

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SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP

SIP TFTP Server IP

network, which holds SIP configuration files. In static mode, this parameter must be configured with an IP address. In DHCP mode, the SIP TFTP server may be specified by defining the address on the DNS server for the name “siptftp” If this is not defined, the address specified in option 66 or the boot server/next server (siaddr) field will be used. See Chapter 4, SIP Integration Factors.

OAI Server IP

Gateway. If using Static IP configuration, this is simply the IP address of the SpectraLink 8000 OAI Gateway. If DHCP is being used, the handset will try the DHCP option 152.

The IP address of a TFTP server on your

The IP address of the SpectraLink 8000 OAI

SSID

Enter the SSID.

WLAN Settings

Select between Custom and CCX modes. The Custom mode allows explicit control of all of the security and QoS settings. Using CCX mode automatically enables the CCXv4 features and functions, with only the 802.1X mechanism needing to be selected.

Custom – Security

Handset security setting should match exactly the settings in your APs. Consult the VIEW Configuration Guide for the APs installed in your facility for information on which of the security methods are certified.

Encryption keys, Username and Password display as they are entered. For security reasons, these items will not display when a user returns to the Administration menu.

*NONE

mechanisms.

WEP

encrypts data frames on the wireless medium allowing for greater security in the wireless network. If WEP is required at this site, you must configure each handset to correspond with the encryption protocol set up in the APs. Select the entries from the options below to enable the handset to acquire the system.

disables any 802.11 encryption or security authentication

(Wired Equivalent Privacy) is a wireless encryption protocol that

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Configure Each SpectraLink Wireless Telephone

Authentication

Select either

WEP Enable/Disable

Select either

Key Information

Default Key

Open System

Enable WEP

Enter the key number specified for use by the

Shared Key

Disable WEP

handsets. This will be 1 through 4.

Key Length

Select either

40-bit

128-bit

depending on the key

length specified for use at this location.

Key 1-4 Default Key

Scroll to the key option that corresponds to the

that was entered above. Enter the encryption key as a sequence of hexadecimal characters. (Use the 2 and 3 keys to access hexadecimal digits A through F.

Rotation Secret

This is used for proprietary WEP key rotation. Refer to your custom document if this feature is supported in your system.

WPA2-PSK

The security features of WPA2 (Wi-Fi Protected Access) using PSK are available and may be used if supported by the APs in the facility. Select either eight and 63 characters in length or

Passphrase

and enter a passphrase between

Pre-Shared Key

and enter the 256-

bit key code.

WPA-PSK

The security features of WPA (Wi-Fi Protected Access) using PSK (pre-shared key) are available and may be used if supported by the APs in the facility. Select either enter a passphrase between eight and 63 characters in length or

Shared Key

Cisco FSR

and enter the 256-bit key code.

(Fast Secure Roaming) FSR is designed to minimize call

Passphrase

and

Pre-

interruptions for SpectraLink 8020/8030 Wireless Telephone users as they roam throughout a facility. Cisco FSR requires specific configuration of the Cisco APs in your site. See your Cisco representative for detailed documentation on configuring the APs and other required security services on the wired network. To configure Cisco FSR on a handset, you must enter a Radius Server username and password into each handset.

Username

Enter a username that matches an entry on the RADIUS server. Usernames are alphanumeric strings, and can be entered using the alphanumeric string entry technique.

Password

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SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP

Enter the password that corresponds to this Username.

WPA2-Enterprise

The

Authentication

setting can select either

*EAP-FAST

PEAP

the authentication method for RADIUS server. See the System Components section for tested models.

Fast Handoff

allows the use of either *

CCKM

OKC

. These mechanisms allow a phone to quickly and securely roam between APs with a minimum disruption of audio.

Username

: Enter a username that matches an entry on your

RADIUS server. Alphanumeric strings can be entered using the alphanumeric string entry technique.

Password

The

: Enter the password that corresponds to this username.

Delete [PAC/Cert.]

: option removes expired credentials from

the phone. When the authentication method is EAP-FAST the PAC on the phone is deleted. If the RADIUS server has enabled “anonymous in-band PAC provisioning”, then the phone will automatically re-acquire these credentials from the RADIUS server over the air. When the authentication method is PEAP or EAP-FAST manual provisioning, the credential on the phone is deleted and a new one needs to be downloaded through the HAT. See additional details in WPA2 Enterprise PEAP Certificate Enrollment and EAP-FAST Manual PAC Provisioning section later in this chapter.

Custom – QoS

SVP

mode uses the SVP Server to provide enterprise-grade QoS.

DSCP tags

are used to change the priority settings for various classes of packets as they are transmitted to the network from the Wireless Telephone. Default values are given but may be overwritten:

Wi-Fi Standard QoS

WT in call = 46, WT standby = 26, Other = 0

mode uses standards-based traffic controls for

QoS, instead of the SVP Server.

DSCP tags

are used to change the priority settings for various classes of packets as they are transmitted to the network from the Wireless Telephone. Default values are given but may be overwritten:

Admission Cntrl

Voice = 46, Control = 26, Other = 0

is used to enable and disable the use of WMM Admission Control by the handset for the AC_VO and AC_VI access categories. If the WLAN is using WMM Admission Control, the handset should be set to

60 PN: 1725-36038-001-M.doc

*Mandatory

. If the WLAN is

Configure Each SpectraLink Wireless Telephone

not using WMM Admission Control, the handset should be set to

*Optional

. See the Best Practices Guide for Deploying SpectraLink

8020/8030 Wireless Telephones for a detailed explanation of the use

of WMM Admission Control.

CCX

CCX settings configure the handset for operation as a CCX V4 certified client.

WPA2-Enterprise

The

Authentication

the authentication method for RADIUS server. See the System Components section for tested models.

setting can select either

*EAP-FAST

PEAP

Note that for

Username

Fast Handoff

, the only selection available is *

CCKM

: Enter a username that matches an entry on your

RADIUS server. Alphanumeric strings can be entered using the alphanumeric string entry technique.

Password

The

: Enter the password that corresponds to this username.

Delete [PAC/Cert.]

: Option removes expired credentials from the phone. When the authentication method is EAP-FAST the PAC on the phone is deleted. If the RADIUS server has enabled “anonymous in-band PAC provisioning”, then the phone will automatically re-acquire these credentials from the RADIUS server over the air. When the authentication method is PEAP or EAP-FAST manual provisioning, the credential on the phone is deleted and a new one needs to be downloaded through the HAT. See additional details in WPA2 Enterprise PEAP Certificate Enrollment and EAP-FAST Manual PAC Provisioning section later in this chapter.

QoS

–

DSCP tags

are used to change the priority settings for various classes of packets as they are transmitted to the network from the Wireless Telephone. Default values are given but may be overwritten:

Voice

= 46,

Control

= 26, Other = 0.

Regulatory Domain/802.11 Config/Transmit Power

Regulatory domain, 802.11 configuration and transmit power are interdependent. See Appendix A: Regulatory Domains for regulatory domain setting specifications. Polycom recommends that you check with local authorities for the latest status of national regulations for both 2.4 and 5 GHz wireless LANs. A regulatory domain must be

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SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP

selected in order for the handset to operate. There is no default setting.

FCC requirements dictate that the menu for changing the regulatory domain be available by password, which in our case is the Press

LINE

and then navigate to the desired domain. Press

set the domain.

- North America

– Europe

– Japan

– Singapore

– Korea

– Taiwan

– Hong Kong

08 –

Mexico, India

LINE

key.

NavOK

802.11 config

Once the regulatory domain is set, the displayed. Only one may be chosen. default. Press

Subband Transmit Powe

Use

g only

use only 802.11g. The handsets will operate up to 54 Mb/s in this mode. If any 802.11b capable clients or infrastructure are used in

NavOK

to set the mode. If the mode has subbands, the

list will open. If the mode does not have subbands, the

r list will open.

mode if all of your infrastructure and client devices will

your wireless LAN then do not use

802.11b and b/g mixed

Use

b & b/g mixed

mode for optimum performance.

if some of your infrastructure components only

802.11 Config

802.11(b & b/g mixed)

g only

mode, instead use

modes are

is the

understand 802.11b. The handsets will operate up to 11 Mb/s.

Subbands have not been established for the the

g only

mode at this writing. Provisions are made in the software

b and b/g mixed

to accommodate these ranges once established. Newly added subbands may not appear in the

Subband

Admin

menu table above.

Once a mode is set the subband list will display, if applicable. Only those ranges which are allowed in the set regulatory domain and that pertain to the set mode are displayed. Note that for

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Configure Each SpectraLink Wireless Telephone

802.11a the bands labeled

DFS

will vary depending on the set regulatory domain. Multiple subbands may be set. Navigate to the desired subband and set with will open. Once the

Transmit Power

NavOK.

The

Transmit Power

setting is done, you will be

returned to the subband list.

To deselect a subband, navigate to it and press

Once the subband settings are as desired, press the to exit to the

Transmit power

For subbands: The pressed from the

Network Setup

Transmit Power

Subband

menu.

list opens when

menu. A transmit power setting is

NavOK

Done

softkey

NavOK

required for each subband. Only one level may be set per subband. Only those power levels which apply to the regulatory domain and 802.11 mode are listed. Navigate to the desired level and press

NavOK

to set and return to the subband list. Another subband may be selected which repeats the process.

If the highlighted power transmit level is legal on all of the subbands for the set mode, an

All

softkey to apply that level to all subbands and return to the

subband menu where all subbands will now be selected.

All

softkey will appear. Press the

All

overrides any previously set power transmit levels.

Without subbands: When the 802.11 mode has no subbands, the

Transmit Power

list opens when

NavOK

is pressed to set the mode. Only those power levels which apply to the domain and 802.11 mode are listed. Navigate to the desired level and press

NavOK

Regulatory Domain

. This sets the transmit power level and exits the

menus. The

Network Setup

menu will

again display.

Note that the power setting selected specifies the maximum for that band/subband. When Transmit Power Control (TPC) is enabled in the infrastructure, the AP may instruct the handset to use a lower value to match its own transmit power.

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SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP

Diagnostics

Run Site Survey

The

Site Survey

survey starts running immediately upon selecting this option. See the Diagnostic Tools section for more information about site survey.

Diagnostics Mode

Diagnostics can be enabled or disabled. See Chapter 8 Diagnostic Tools, section Diagnostics Enabled for a detailed explanation of the

Diagnostics

Syslog Mode

See Chapter 8 Diagnostic Tools, section Syslog Mode for a detailed explanation of the

mode is activated by selecting this option. The site

mode options.

Syslog

mode options.

Restore Defaults

Error Handling Mode

The

Error Handling

when an error occurs. The to stop operating if an error message is received. Unless the error is a fatal one, normal operation may be resumed by power-cycling the handset. The every effort to reboot quietly and quickly to standby mode. In either scenario, a call in progress will be lost. Restart On Error should be used unless specific error conditions are being investigated.

Error detail may be shown on the display, captured by the syslog server and may also be available for downloading with the Handset Administration Tool. An error memory dump can be taken and sent to Customer Service for escalation and analysis.

The Restore Defaults option will set all user and administrative parameters except Telephony Protocol to their factory defaults.

mode determines how the handset will behave

Halt on Error

Restart on Error

option will cause the handset to make

option will cause the handset

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Demos

Configure Each SpectraLink Wireless Telephone

The

Graphics Demo

option starts a demonstration of the handset’s

OAI graphical capabilities immediately upon selection.

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WPA2 Enterprise PEAP Certificate Enrollment and EAP-FAST Manual PAC Provisioning

The Handset Administration Tool (HAT) is used for enrolling a handset with a PEAP certificate or manually provisioning PAC files.

PEAP

The Handset Administration Tool (HAT) is used for enrolling a handset with a PEAP certificate in DER format. Only the DER certification format is supported. All other certificate formats need to be converted into the DER format prior to enrolling the handset. Choose the certificate to be loaded. Once chosen, HAT will perform a rudimentary check on the file to make sure the format is DER and that the certificate date is valid. If these tests pass, HAT will indicate that it is valid and enable the certificate onto the handset.

Certificate

tab and use the file browser to identify the

Enroll

button. Click

Enroll

to install the

The screen below shows a valid certificate that has been identified with the file browser.

The screen below shows a certificate chosen with the file browser, but found to be invalid because it has expired.

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Configure Each SpectraLink Wireless Telephone

EAP-FAST

For EAP-FAST, HAT is also used for manually provisioning a handset with a Protected Access Credential (PAC). Choose the PAC file with the file browser. The user will be prompted to enter the password used to generate the PAC as part of its validation process. Once the PAC is considered to be valid, the for installing the PAC onto the handset.

The screen below shows a valid PAC identified with the file browser after a valid password has been entered.

Provision

button will be available

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The two screens below show the result of entering the wrong password.

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If anonymous in-band PAC provisioning is enabled on the RADIUS server, then it is not necessary to download PAC files through HAT. The phone will automatically re-acquire credentials from the RADIUS server over the air.

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Admin Menu Default Table

When the

Restore Defaults

option is selected, administrative parameters will be reset to their factory defaults as shown in the table below. The

Telephony Protocol

setting will not change. User parameters will be reset per the user-defined preferences default settings table in the next section.

Menu option Setting Sub-option Sub-sub-option Default

Phone Config Language English

PTT/Emerg. Button Emergency Dial

PTT

[if enabled] Allowed

Name Channels [None set]

Priority Channel Disabled

Time Zone

Daylight Saving

Password

Change Password

SIP Registration

Channels

Disabled

[all]

GMT

DST No Adjust

Enabled

[n/a]

[None set]

Clear Regist.

OAI

Location Service

Network Config IP Addresses

SSID*

WLAN Settings Custom/Security

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[n/a]

Enabled

RTLS

Transmit Interval

Location Server IP

ELP Port

WEP Key Length 40 bit

Custom/QoS QoS (Mode) SVP

QoS (DSCP tabs)

Disabled

10 minutes

[None set]

8552

Use DHCP

[None set]

None

WT in call = 46

WT standby = 26

Configure Each SpectraLink Wireless Telephone

Menu option Setting Sub-option Sub-sub-option Default

Other = 0

Reg. Domain*

Diagnostics Run Site Survey

*Minimum requirements for functionality after Restore Defaults: Set SSID to an available AP and set Regulatory Domain to 01.

Diagnostics

Syslog Mode

[Error Handling Mode]

Cisco FSR Username

802.11 mode

Transmit Power

Password

[none set]

b & b/g mixed

30 mW (15 dBm)

[n/a]

Disabled

Restart on Error

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Testing a Handset

It may be necessary to charge the handset before performing this test. If so, place the handset into the charger for a minimum of two hours before using it.

Verify proper registration and operation of each handset by performing the following tests on each handset in an active wireless area.

1. Power on the handset by pressing the

messages will be displayed as the handset acquires the system. The handset should display the user extension.

2. Place a call and listen to the audio quality. End the call by

pressing the

3. Place a call to the handset and verify ring, answer, clear

transmit, and clear receive audio.

4. Use the softkeys to verify all softkey programmed features on

the handset.

5. Press the

extension number display will return.

If any of these steps fails to operate as described, refer to Chapter 11 Troubleshooting for corrective action.

END

key.

END

key. Any line indicators should turn off and the

END

key. A series of

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Certifying the Handsets

Prior to determining that an installation is complete, test the handsets following the sequence given in the previous Testing a Handset section and conduct a in the previous Diagnostic Tools section.

The installation may need some adjustments. Note any areas where coverage is conflicting or inadequate. Note any system difficulties and work with your wireless LAN and/or LAN system administrator to determine the cause and possible remedy. See Chapter 11 Troubleshooting for clues to possible sources of difficulties. If any adjustments are made to the system, re-test the device in the same vicinity to determine if the difficulty is resolved.

Site Survey

mode test according to the directions given

The installer should not leave the site before performing installation verification.

These tests must be performed in typical operating conditions, especially if heavy loads occur. Testing sequence and procedure is different for every installation. Generally, you should organize the test according to area and volume, placing numerous calls to others who can listen while you perform coverage tests. Note any areas with excessive static or clarity problems and report it to a Polycom service engineer.

The coverage test will also require you to put the handset in

Survey

mode and walk the entire coverage area to verify all APs.

Conducting a Site Survey

Conduct a site survey of the installation, by walking the site looking for interfering 802.11 systems, adequate coverage and channel assignment, and correct AP configuration. The site survey discussed here does not replace an RF site survey conducted by professionals who specialize in WLAN design and voice optimization implementations. Polycom offers professional services including RF site surveys.

Site

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SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP

The handset’s site survey mode is not a replacement for a professional site analysis and should be used only for testing, limited site validation, and troubleshooting.

The handset’s site survey mode does not include functionality to allow for analysis or troubleshooting of 802.11n specific WLAN features.

1. Referring to Chapter 8 Diagnostic Tools, section Run Site Survey,

put a handset into

Site Survey

in the Walk throughout the site checking for any expected APs or other ESSIDs.

Any/Smry

ESSID mode.

2. Then, walk the site again, in

MyID/Smry

ESSID mode, this time checking that every location has adequate coverage and has good channel allocation.

There should be at least one AP stronger than -the minimum specified in the following tables.

At any point, the strongest AP shown should be on a different channel than the next best choice.

The handset configured for 802.11b requires:

—

-70dBm when all 802.11b data rates are available (with only 1Mbps set Required)

—

-65dBm when only 2Mbps is set Required and other higher rates enabled

—

-64dBm when only 5.5Mbps is set Required with 11Mbps set enabled

—

-60dBm when 11Mbps is set required and other 802.11b rates disable or enabled

802.11 Radio Standard

802.11b

Minimum Available Signal Strength (RSSI)

-70 dBm 1 Mb/s

-60 dBm 11 Mb/s

Maximum “Mandatory” Data Rate

—

The critical factor is the highest data rate set Required or Mandatory. Other 802.11b data rates can be set enabled or disabled. The highest data rate set Required or Mandatory determines the RF power available to the wireless telephone for proper operation.

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The handset configured for 802.11g requires:

—

-60dBm when all 802.11g data are available (with only 6Mbps set Required)

—

-45dBm when 54Mbps is set Required and other 802.11g rates Required, Enabled or Disable

802.11 Radio Standard

802.11g

Minimum Available Signal Strength (RSSI)

-60 dBm 6 Mb/s

-45 dBm 54 Mb/s

—

The critical factor is the highest data rate set Required or Mandatory. Other 802.11g data rates can be set Required, Enabled or Disabled. The highest data rate set Required or Mandatory determines the RF power available to the wireless telephone for proper operation.

Certifying the Handsets

Maximum “Mandatory” Data Rate

—

-45dBm when 54Mbps is set Required and other 802.11g rates Required, Enabled or Disable

The handset configured for 802.11g requires:

—

-60dBm when all 802.11a data are available (with only 6Mbps set Required)

—

-45dBm when 54bps is set Required and other data rates Required, Enabled or Disabled

802.11 Radio Standard

802.11a

—

The critical factor is the highest data rate set Required or

Minimum Available Signal Strength (RSSI)

-60 dBm 6 Mb/s

-45 dBm 54 Mb/s

Maximum “Mandatory” Data Rate

Mandatory. Other 802.11a data rates can be set enabled or disabled. The highest data rate set Required or Mandatory determines the RF power available to the wireless telephone for proper operation.

3. Finally, use the single AP (

MyID/Detl

) display to check each AP, to ensure it is configured for the proper data rates, beacon interval, 802.11 options enabled, QoS method, and security method.

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Make any necessary adjustments to AP locations and configurations and repeat steps 1 through 3 until the site survey shows adequate coverage and correct configuration at every location.

The installation is not complete until these certification steps have been performed. Do not hand out handsets at a site that has not been certified.

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Using the 8020/8030 Handset

The handset's Battery Pack must be fully charged before its first use. Place the handset into the charger for a minimum of two hours before using it.

For complete operational instructions see SpectraLink 8020/8030 Wireless Telephone and Accessories User Guide for SIP (1725-36165-001).

Startup Sequence

The SpectraLink 8020/8030 Wireless Telephone goes through an initialization sequence at startup. The line icons 1-9 display and count down as the handset steps through this sequence. This is usually very rapid. If there is difficulty at any step that prevents initialization from continuing, an error message will display and the related icon(s) will stay on. Please see the error table at the back of this document for instructions on how to handle error messages that occur during initialization.

Icon The icon(s) shown in bold turns off when:

123456789

12345678

1234567

123456

12345

PN: 1725-36038-001-M.doc 79

The handset has located and authenticated and associated with at least one AP, and is proceeding to bring up higher-layer networking functions.

The handset is either configured for Static IP, or if configured for DHCP, the DHCP discovery process has started.

If DHCP is configured, a DHCP response was received which contains a good DNS server configuration.

Note: Used for SVP QoS only and not present when using Wi-Fi Standard QoS or CCXv4.

Indicates one of the following possibilities:

1. Static IP configuration

2. SVP Server address found in DHCP option 151 response

3. SVP Server address found via DNS lookup

All networking functions are complete (notably, DHCP), and the handset is proceeding with establishing the SRP link to the SpectraLink 8000 SVP Server.

SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP

Icon The icon(s) shown in bold turns off when:

1234

123

(no icons)

Registering

(no icons)

EXT. XXXXX

Note: Used for SVP QoS only and not present when using Wi-Fi Standard QoS or CCXv4.

The SRP link is established; all network stack initialization is complete, proceeding with application-specific initialization.

SIP application startup. Icon 3 is extinguished if a generic SIP config file is found.

Icon 2 is extinguished if a handset specific SIP config file is found.

Handset is attempting to register each of the specified line contacts.

Handset has registered with at least one contact on one proxy server. Initialization is complete. The handset is in standby mode ready to receive and place calls. The line one contact is displayed.

During the last three steps of this process, the handset contacts the SIP TFTP server and downloads general information about the proxy server(s), downloads specific information pertaining to the handset, registers with the proxy server(s), and verifies handset credentials. Once this process is complete, the handset is ready to use.

If the username and password have not been defined in the Admin menu, you will be prompted to enter both of these items before the extension number can display. The user name must correspond to the configuration file that contains user-specific information. If the file is not found, an error message will appear and the handset will restart. See Chapter 5 Programming the SIP Handset Features, section SIP TFTP Server Configuration Files.

Handset Modes

Standby mode (on-hook)

In standby mode, the handset is waiting for an incoming call or for the user to place an outgoing call. The extension number is shown on the display and there is no dial tone. In this mode, the handset is conserving battery power and wireless LAN bandwidth.

When an incoming call arrives, the handset rings; the handset enters the active mode and remains so until the call is ended. The call is

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Using the SIP Handset

answered by pressing the handset will ring according to user preference as specified in the standby menus. The ringing can be silenced by pressing the If you do not wish to accept the call, some SIP call servers support the ability to press the redirect the call as configured by the system administrator.

Rej

START

key or the

softkey. If supported, the SIP call server will

Answ

Spkr

softkey. The

END

key.

Active mode (off-hook)

The handset is in the active mode when an incoming call is answered or when it is in communication with the SIP server without being in an active call.

When an incoming call occurs during an active call, the handset will play the second call ringing sound until the call is answered, the caller hangs up, or the call transfers to voicemail. If the the first call is terminated and the handset reverts to a full ring.

The active mode utilizes the most bandwidth and battery power. To conserve battery resources, return the handset to the standby mode when a call is completed by pressing the

END

key.

END

key is pressed,

Push-to-talk (PTT) mode

The SpectraLink 8030 Wireless Telephones utilize channels for incoming and outgoing radio communication. While PTT is active, the handset is in PTT mode. It can receive regular phone calls in this mode. When a regular phone call is answered, the handset enters active mode.

Configuration menu mode

When user preferences are being configured in the Config menu, the handset is on but is not active. It cannot receive calls while in the Config menu. If the handset is idle 15 seconds while in the Config menu, it will return to the standby state. If a call was trying to be established while in the Config menu, it will ring as soon as it is returned to the standby state.

Messaging mode

If text messaging functions have been programmed, as in a nurse call system, the handset is able to receive text messages. While these messages are being accessed, the handset is in messaging mode. Incoming calls will ring with the second call ringing sound.

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The Handset Display

When active, the handset screen will display either a call status screen or one of several menu screens. The call status screen has the following format:

This example shows two call tabs indicating that two calls are in progress. The un-selected call tab indicates that we have put another call on hold. The call-status icon for the selected call indicates that this call is being dialed. The text indicates the selected call is on line 1, extension 3001. Enter Number indicates that the handset is ready to be dialed. Once this call is connected, the connected party’s information will appear on the third line, and the fourth line contains help or error messages, as appropriate. The softkeys during this action offer text editing functions.

Indicator Function

Error! Objects

cannot be

created from

editing field

codes.

System icons

The signal-strength icon indicates the strength of the signal and can assist the user in determining if the handset is moving out-of-range.

The battery icon indicates the amount of charge remaining in the Battery Pack. When only one level remains, the Battery Pack needs to be charged.

The voicemail icon is activated when a new voicemail message is received if the feature is supported by the phone emulation.

The missed call icon is displayed when a call is not answered. Such calls can be viewed in the Missed Log. It is active only when Call Logging has been enabled by the system administrator.

The speakerphone icon displays when the speakerphone is active.

Up and down arrows are displayed when the menu has additional options above or below.

Left or right arrows are displayed during editing when the cursor may be moved left or right.

The Push-to-talk (PTT) ring icon. A PTT call is coming in.

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Using the SIP Handset

Indicator Function

The priority PTT ring icon. A call is coming in on the priority PTT channel. This call will override any other.

Location Service icon: indicates the Ekahau Real-Time Location System (RTLS) is enabled.

Locked Locked indicates that the keypad is locked to prevent accidental activation.

Use the Unlk softkey plus the # key to unlock it.

[No Service

message]

MUTED The muted icon indicates the current call is locally muted.

XXXX During character entry, Indicates current data entry symbol mode.

If warning tones are not disabled, an alarm will sound and a descriptive message displays when the handset cannot receive or place calls. You may be outside of the covered area. Walk back into the covered area. The inservice tone indicates service is reestablished.

The download icon indicates that the handset is downloading code. This icon only appears while the handset is running the over-the-air downloader. It appears to the right of the Signal Strength icon in the same location as the Voicemail icon.

Call status icons

Indicator Function

On-hook icon, Solid when in standby mode to indicate that at least one call is still active or on hold. Flashing when incoming call is ringing.

Off-hook icon. Solid when a call is being dialed.

Hold icon. Call is on hold

Transfer icon. Call is in the process of being transferred

Audio flowing icon. Audio is flowing both ways on a call.

Audio receive-only icon. Locally muted (flash) or far end hold with no music on hold.

No audio icon. No audio is flowing. Call is terminating or far end hold with audio disable.

NavOK functions

The

NavOK

follows:

State NavOK key function

Dialing Place phone call.

Answering Answer a second phone call (same or different line)

Holding Resume audio.

Displaying menu Select the highlighted menu option.

key acts as a fifth softkey with implicit functionality as

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SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP

Displaying call status Resume audio on the currently selected call and place previous call on

hold. If the selected call is ringing, the call will be answered.

Entering login name

Save name or password and proceed with startup.

or login password

Softkeys

Softkey Name Displayed during… Press to…

<< Cursor backward Entering a dial number. Move the cursor back one position.

>> Cursor forward Entering a dial number. Move the cursor forward in

alphanumeric mode, if the cursor is at the end of the line, adds a space character.

Answ Answer Incoming call on the selected

line.

Bksp Backspace

Entering a dial number. Delete the character prior to the

character

Back Back one screen Displaying a menu. Exit the menu.

Dial Dial Call A dial number is being

entered on the selected line.

End End Call An active call on the selected

line.

Favr Favorites Prior to entering the first

character of a dial number

Fwd Forward Definition Prior to entering the first

character of a dial number.

Logs Call Logs Standby mode Open the Call Log menu.

Hold Hold In an active call. Place the call on hold. The line status

Msg Message Initial dial screen when new

line is selected and a dial tone is active prior to entering first character of the number to be dialed1.

Mute Toggle muting In an active call. Toggle audio transmission to the far

Answer the call (equivalent to START key).

cursor position.

Initiate a phone call to the entered dial number.

Terminate the call without going back to standby mode.

Activate the Favorites menu.

Delete a previously defined forward destination.

Or initiate definition of a new forward destination.

shows when the call is on hold or

when audio is flowing.

Initiate a call to the specified message center contact address for retrieval or administration of voicemail.

end. The line status shows when not muted or when muted.

Appears only if the PROXYn_MAIL_NOTIFY is configured. A message center contact address must be defined for

the proxy used by the selected line.

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Softkey Name Displayed during… Press to…

OK OK Power up registration if

username is not configured in Admin menu.

Redl Redial Prior to entering the first

character of a dial number.

Rej Reject Incoming call on the selected

line.

Send the username and password to the SIP server for authorization to register the handset.

Redial the last number that was dialed.

Reject the incoming call. The SIP server will then redirect the call elsewhere.

Resm Resume In an active call and you

have placed the call on hold or in standby mode if any call

Resume a call that was previously placed on hold or that went on hold when another line was activated.

is on hold.

Save Save Entering a dial number as a

forward destination.

Save the dial number as the forwarding destination for the selected line.

Symb Symbols Entering a username or

password.

Select the set of symbols available on the keypad while entering data.

Entering the digits of a number.

Using the SIP Handset

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SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP

Menus

Line menu

The Line menu allows you to activate a call on a selected line or to view the status of lines.

Pressing the

LINE

key from the active mode displays a menu of line

appearances as programmed in the SIP TFTP configuration file. The

LINE

key can be pressed while the handset is in the standby mode to

activate the handset and to activate a new call on the selected line.

The currently selected line is indicated by an asterisk (*). Lines for which the corresponding proxy server has outstanding new mail are flagged with plus (+) characters. The proxy server IP address is displayed on the info line. Lines that should be registered to a proxy but have failed registration for any reason are displayed in faded text and are not selectable from the menu.

Exit the

LINE

display by pressing a line number key to start a new call

on the selected line and put any other call on hold, or by pressing the

END

key to exit without starting a new call. Press the

softkey to

page through additional items on the Line menu.

Symbol menu

The symbol menu allows you to change the set of characters available for data entry through multiple key presses of the dial pad keys.

While dialing a number or entering login information, press the softkey to view a menu of possible sets of characters that can be entered using multiple key presses of the dial pad keys. Normally, a simple numeric mode is selected; selecting other symbol modes allows convenient access to the complete printable US ASCII character set. The following table shows what characters are available through repeated key presses in various symbol modes.

Symb

Key Numeric Alpha-Numeric Numeric-Alpha Punctuation

1 1 1 ; : / \ ! ‘ 1 @ : 1

2 2 a b c 2 A B C 2 A B C a b c ; , 2

3 3 d e f 3 D E F 3 D E F d e f & | ` ~ 3

4 4 g h I 4 G H I 4 G H I g h i ( ) 4

5 5 j k l 5 J K L 5 J K L j k l < > 5

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Using the SIP Handset

Key Numeric Alpha-Numeric Numeric-Alpha Punctuation

6 6 m n o 6 M N O 6 M N O m n o { } 6

7 7 p q r s 7 P Q R S 7 P Q R S p q r s [ ] 7

8 8 t u v 8 T U V 8 T U V t u v ‘ “ \ 8

9 9 w x y z 9 W X Y Z 9 W X Y Z w x y z ^ _ 9

0 0 @ - _ 0 = , < > 0 - _ [space] 0

* . * . $ * & % + ( ) * . * . = + / -

# @ * [space] , ( ) | # [space] # ! ? $ %

Favorites menu

The Favorites menu assists you in dialing by providing access to a predefined list of dial numbers. The predefined list can include either complete dial numbers for named parties or partial numbers that need additional data entry. This might be the case, for example, if a PBX feature access code for call forwarding is defined in the favorites list but you need to add the forwarding destination information before sending the call to the PBX to activate the feature.

While in a dialing state, press the

Favr

softkey to display a menu of pre-defined numbers or names that can be dialed (as programmed in the SIP TFTP configuration file.) When an item is selected from the list, the dial number is displayed. You may edit or add digits to the displayed number if necessary before pressing the

START

to place the call. When using the Favorites menu to perform a

NavOK

key or

blind transfer to someone on the list, select an entry from the Favorites menu and then press

FCN

and select

Transfer.

FCN menu

The FCN menu is accessible while in the active mode and provides these features:

Transfer

Do Not Disturb

Set/Clear Forward

<OAI>

Items on this menu are accessible through navigation and selection keys or through short-cut keys as displayed with the menu items.

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OAI functions are automatically added as items at the end of this menu when defined on an OAI server.

Notes on Battery Packs

•

Polycom offers the following battery types with increasing capacity: Standard, Extended and Ultra-Extended.

•

Battery Pack life will vary depending on handset model and features and system infrastructure.

•

Batteries are shipped with a partial charge. Polycom recommends fully charging them before using them in phone operation.

•

Maximum Battery Pack performance is achieved after a few charge/discharge cycles.

•

If multiple Battery Packs are supplied with your handset, Polycom recommends that each be fully charged upon receipt to prolong battery life. Battery Packs will slowly lose charge if unused. To maintain battery potential, charge unused Battery Packs occasionally or alternate Battery Pack use.

•

After a length of time Battery Packs will lose the ability to maintain a charge and to perform at maximum capacity and will need to be replaced. This is normal for all batteries.

•

Overnight charging is best done while the handset is turned off.

•

If the handset does not charge, clean Battery Pack, charger and handset contacts with an alcohol swab.

•

When the handset is properly seated, the backlight comes on briefly to indicate charging has begun.

•

Any battery which exhibits swelling, cracking or other abnormality should be disposed of promptly and properly.

User-Defined Preferences

The SpectraLink 8020/8030 Wireless Telephone features a configuration menu (“Config menu”) that is available to the user to configure user preferences and display handset information. The Config menu is opened by pressing the mode. See the SpectraLink 8020/8030 Wireless Telephone and Accessories User Guide.

Cfg

softkey from standby

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Using the SIP Handset

Config Menu

Config menu 2nd level 3rd level 4th level 5th level 6th level

Lock Keys

Language *English

User Profiles Silent

Français

Deutsch

Español

Italiano

Vibrate

Loud

Soft

Custom

Set as Active

Ring Settings Telephone Ring

Message Alert 1

Message Alert 2

Ring Cadence

Ring Tone Tones 1-10

Ring Volume Volume

Vibrate Cadence

Off PBX Continuous Short Pulse Long Pulse



Off PBX Continuous Short Pulse Long Pulse

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Config menu 2nd level 3rd level 4th level 5th level 6th level

Phone Settings

Noise Mode2 Normal

Ring in Headset

Ring in Speaker

Warning Tones

Disable/Enable

Key Tones

Disable/Enable

PTT

Disable/Enable

Keypad Autolock Disable

5 Seconds

10 Seconds

20 Seconds

Display Contrast Set Contrast

Use Hearing Aid

Use No Hearing Aid

Play Startup Song

Inhibit Song

Predial

Disable/Enable

High

Severe

High and Severe noise modes increase microphone, speaker, and ring volume settings above Normal mode baseline. All measures are

approximate.

High +12dB +6dB +3dB

Severe +18dB +12dB +6dB

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Microphone In-ear speaker Ring volume

Using the SIP Handset

Config menu 2nd level 3rd level 4th level 5th level 6th level

Push-to-talk * Default Channel Channel 1

….

Channel 24

Subscribed Channels

Channel 1

Channel 2

Channel 3

….

Channel 24

PTT Audio Volume

PTT Tone Volume

PTT Vibrate

Audio Volume 

Tone Volume 

Disable/Enable

System Info Phone IP

Address

Alias IP Address

SVP IP Address

OAI IP Address

Firmware Version

Emergency Dial * Emergency

Number

Emergency Name

* Push-to-talk and Emergency Dial only appear if enabled.

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Default settings

The profile options on the standby menu may be reset to their default values by the the default settings:

Restore Defaults

option in the

Admin

menu. These are

Setting/profile

Language

Ring Cadence

Ring Tone

Ring Volume

Vibrate Cadence

Ring Delay

Noise Mode

Headset/Speaker

Key Tones

Warning Tones

Push-to-talk

PTT Vibrate

Emergency Dial

Push-to-talk must be enabled by the system administrator before it can be activated by the user. If it is not enabled, then it will not appear on the Config menu and will not be “On” for any profile.

PTT Vibrate is available only when Push-to-talk has been enabled by the system administrator.

Emergency Dial must be enabled by the system administrator. If enabled, it will be “On” (or available for use) in every profile.

Silent Vibrate Soft Loud Custom

English English English English English

Off Off PBX PBX PBX

Tone 1 Tone 1 Tone 1 Tone 1 Tone 1

1 1 3 7 5

Off PBX Off Off PBX

0 0 0 0 5

Normal Normal Normal Normal Normal

Speaker Speaker Speaker Speaker Speaker

Off Off On On On

Off Off Off Off Off

Off Off On On On

Disabled Disabled Disabled Disabled Disabled

On On On On On

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Diagnostic Tools

Run Site Survey, Diagnostics Enabled

diagnostic tools provided to assist the LAN administrator in evaluating the functioning of the SpectraLink 8020/8030 Wireless Telephone and the system surrounding it. Diagnostic Tools are enabled in the

The

Halt on Error

will cause the handset to stop operating if an error message is received. Error detail may be shown on the display, captured by the syslog server, and may also be available for downloading with the Handset Administration Tool. Unless the error is a fatal one, normal operation may be resumed by power-cycling the handset.

Run Site Survey

Site survey is used to evaluate the facility coverage before certifying that an installation is complete. It can also be used at any time to evaluate coverage by testing signal strength, to gain information about an AP, and to scan an area to look for all APs regardless of SSID. The information available through the site survey includes:

and

Syslog Mode

Admin

menu.

option in the Admin menu is a diagnostic tool that

are three

•

SSID

•

Beacon Interval

•

AP information regarding support of 802.11d, 802.11h and other

802.11 amendment standards as required

• Current security configuration

Start the site survey by selecting menu. The mode starts immediately.

When the test is started, it is by default in “single SSID” mode. When the

Any

soft key is pressed (softkey A) all APs, regardless of SSID, are displayed and the softkey changes to say key will revert to the “single SSID” mode and change the softkey back to

Any

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Run Site Survey

MyID

. Pressing the

from the

Admin

MyID

soft

SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP

The display would look like the following for the single AP mode.

1 1 1 1 1 1 - 2 2 3 3 4 4 4

A n y D e t l

Where:

•

111111 – the last three octets of the on-air MAC address for a discovered AP.

•

22 – the signal strength for the specified AP.

•

33 – the channel number of the specified AP.

•

444 – the beacon interval configured on the specified AP.

•

Any/MyID – softkey to toggle between “single SSID” and “any SSID” mode.

• Detl/Smry – softkey to toggle between the multiple AP

(summary) display, and the single (detail) displays for each AP.

The following screen shows how the display would look when there are three APs configured with an SSID that matches that of the handset. The first has a signal strength of –28 dBm, is configured on channel 2, with a beacon interval of 100 ms. The second has a signal strength of –48 dBm, is configured on channel 6, with a beacon interval of 200 ms. The third has a signal strength of –56 dBm, is configured on channel 11 with a beacon interval of 100 ms.

a b 7 b c 8 - 2 8 0 2 1 0 0

2 a e 5 7 8 - 4 8 0 6 2 0 0

2 a e 5 9 6 - 5 6 1 1 1 0 0

A n y D e t l

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Diagnostic Tools

When the

Any

SSID mode is selected, the summary display contains the first six characters of the APs SSID instead of the beacon interval as in the example below.

a b 7 b - 2 8 0 2 A L P H A

2 a e 5 - 4 8 0 6 W S M T E S

2 a e 5 - 5 6 1 1 v o i c e

M y I D D e t l

Detl

(detail) mode the display would appear as follows. The

left/right arrow keys will move between AP indices.

i : b b b b b b s n c h b c n

e e e e e e e e e e e D G H I

r r r r r r r r r r r r r + x x x x

Q : X P C : v C s s s s s s s

A n y S m r y

Where:

•

i – index of selected AP (value will be from 0 to 3 inclusive)

•

bbbbbb – the last three octets of the BSSID for a discovered AP

•

sn – signal strength in –dBm

•

ch – channel

•

bcn – beacon interval

•

eeeeeeeeeee – SSID (up to first 11 characters)

•

DGHI – standards supported i.e. 802.11d, 802.11g, etc. in addition to 802.11a and 802.11b.

•

rrrrrrrr – rates supported. Basic rates will have a “b” following the rate

•

+ – more rates are supported than those displayed

•

xxxx – WMM or UPSD if those QoS methods are supported

•

Q:XP

o X is a hexadecimal representation of the access categories

configured with admission control mandatory (ACM). Bit3 = voice, Bit2 = video, Bit1 = background, Bit0 = best effort. For example, if an AP advertises voice and video as ACM then X=c. If all the ACs are set as ACM then X=f. If AP

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SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP

does not have WMM support, this character space will be blank.

o P is displayed when the AP advertises WMM-PS. If the AP

does not advertise WMM-PS then this character space will be blank.

•

C:vC

o v is a decimal number indicating the CCX version

advertised by the AP.

o C is displayed when AP advertises CCKM. If the AP does

not advertise CCKM then this character space will be blank.

•

ssssssss – Security modes: “None”, “WEP”, “WPA-PSK”, “WPA2PSK”, “WPA2-Ent”

•

Any/MyID – softkey to toggle between “single SSID” and “any SSID” modes

• Detl/Smry – softkey to toggle between the multiple AP display

(summary), and the single AP display (detail)

Numbers racing across the handset display indicate AP information is being obtained. A

Waiting

message indicates the system is not

configured properly and the handset cannot find any APs.

Solving coverage issues

Coverage issues are best resolved by adding and/or relocating APs.

Overlap issues may be resolved by reassigning channels to the APs or by relocating them. See Chapter 11 Troubleshooting, section Access Point Problems for more information.

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Diagnostics Enabled

Diagnostic Tools

Diagnostics

is used to evaluate the overall quality of the link between the handset, AP, and infrastructure side equipment, such as IP PBX, SpectraLink 8000 SVP Server, and gateways. Unlike

Diagnostics

is used while the functional code is running, and during a

Site Survey

call.

When

Diagnostics

is enabled in the

Admin

menu, the handset can

display diagnostic screens any time it is in active mode.

The display of information is instigated, when in call, by pressing the

Nav

◄ or

Nav

► key. Only one of the six diagnostic screens listed

below can be shown at a time. Pressing the

Nav

keys multiple times will cycle through the various diagnostics screens and the normal offhook (IP-PBX) display. The numeric icon at the top of the display indicates what screen number is being displayed. For example: The first time the

Nav

key is pressed, the 1 icon is shown, and the first of six diagnostics screens are displayed. The next time it is pressed, the 2 icon is shown, and the next of six diagnostics screens are displayed. The counters will be cycled through in this fashion until there are no more counters to be displayed. After all the diagnostics screens have been displayed, the screen returns to the normal off-hook IP-PBX screen.

The information provided by

Diagnostics

includes:

Screen 1

•

Missed receive packet count since power up (MissedRcvCnt)

•

Missed transmit packet count since power up (MissedXmtCnt)

•

Receive retry count since power up (RxRetryCount)

•

Transmit retry count since power up (TxRetryCount)

M i s s e d R c V C n t n n n n n

M i s s e d X m T C n t n n n n n

R x R e t r y C O u n t n n n n n

T x R e t r y C O u n t n n n n n

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SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP

Screen 2

•

Jitter – average error or “wobble” in received packet timing, in microseconds

•

Last successful transmit data rate (LastRate)

•

Gateway type (GatewyType)

•

TX Power (dBm)

J i t t e r n n n n n

L a s t R a t e m m m m m

G a t e w y T y P e m n e m o

T X P o w e r ( D B m ) r r r r r

Where:

•

nnnnn – Jitter in micro-seconds

•

mmmmm – last transmit rate

—

11Mb – SpectraLink System with SVP Server. Handsets can run at full 11Mb when in 802.11b/g mode

—

54Mb – SpectraLink System with SVP Server. Handsets can run at full 54Mb when in 802.11a or 802/11g modes

•

mnemo – a mnemonic that indicates what type of gateway is being used

•

rrrrr – TX Power configured in dBm

Screen 3

Screen 3 contains a list of the APs that are heard and the following parameters from each AP:

•

Indicator as to whether this is the current AP or an index into the list of other APs heard (C indicates current)

•

Last 2 octets of the MAC address of the AP (mmmm)

•

Channel number (ch)

•

Signal strength (ss)

•

Either the 802.11 Association ID from the current AP or a mnemonic for the reason code indicating why the handset didn’t hand off to this other AP

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Diagnostic Tools

m m m m c h - s s a i d

m m m m c h - s s m n e m

Where:

•

mmmm – This hexadecimal number is the last 2 octets of this AP’s MAC address

•

ch – Channel number the AP is configured on

•

-ss – Signal strength for the AP in dBm

•

aid – The Association ID for the currently associated AP

AP mnem – a mnemonic indicating the reason code:

•

Unkn – reason unknown

•

Weak – signal strength too weak

•

Rate – one or more basic rates not supported

•

Full – AP can not handle bandwidth requirements

•

AthT – authentication timeout

•

AscT – association timeout

•

AthF – authentication failure

•

AscF – association failure

•

SecT – security handshake timeout

•

SecF – security handshake failure

•

Cnfg – AP not configured correctly for security, QoS mode or infrastructure network

•

CCX – AP is not CCX complaint.

•

CCKM – AP does not support CCKM.

•

WMM – AP does not meet the WMM requirements. Probable reason could be that the access categories AC_VO and AC_VI, used for voice and control traffic respectively, might not be marked as mandatory or WMM-PS might not be enabled.

Screen 4

•

Association count since power up (AssocCount)

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SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP

S e c - E r r C o u n t n n n n n

L s t S e c E r r S e q n n n n n

Q o S F a i l C n t n n n n n

•

Re-association count since power up (ReAssocCount)

•

Association failures since power up (AssocFailure)

•

Re-association failures since power up (ReAssocFail)

A s s o c C o u n t n n n n n

R e A s s o c C o u n t n n n n n

A s s o c F a i l u r e n n n n n

R e A s s o c F a i l n n n n n

Screen 5

•

WEP only security error count since power up (Sec-ErrCount)

•

MAC sequence number of frame with last security error (LstSecErrSeq)

• (Re)Association failures due to QoS (QoSFailCnt). Usually

attributed to insufficient available bandwidth on an AP.

Screen 6 – EAP Information

• “xxxxx” in Line 1 is a 5-digit decimal value displaying the EAP

authentication failure/error count.

• “xxxxx” in Line 2 is a 5-digit decimal value displaying the error

code/sequence for the last EAP authentication reason, listed just below. Line 2 will be blank if the count for Line 1 is zero.

• 1 = Unknown error

• 2 = Mismatch in EAP type. The phone is configured with an EAP

type (Cisco FSR, PEAP or EAP-FAST) that is not supported by the AP.

• 3xxx = Certification failure. The certificate presented by the server

is found as invalid. “xxx” when having a non-zero value, is the

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Polycom SPECTRALINK 8020, SPECTRALINK 8030 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual