SpectraLink 8000 Telephony
Administration Guide
Utilizing SpectraLink Radio Protocol (SRP)
July 2008 Edition
1725-36028-001
Version T
Gateway
SpectraLink 8000 Telephony Gateway Administration Guide
Trademark Information
Polycom® and the logo designs
SpectraLink®
LinkPlus
Link
NetLink
SVP
Are trademarks and registered trademarks
of Polycom, Inc. in the United States of
America and various countries. All other
trademarks used herein are the property of
their respective owners.
Patent Information
The accompanying product is protected by
one or more US and foreign patents and/or
pending patent applications held by
Polycom, Inc.
Copyright Notice
Copyright © 2000 to 2008 Polycom, Inc.
All rights reserved under the International
and pan-American copyright Conventions.
No part of this manual, or the software
described herein, may be reproduced or
transmitted in any form or by any means, or
translated into another language or format,
in whole or in part, without the express
written permission of Polycom, Inc.
Do not remove (or allow any third party to
remove) any product identification,
copyright or other notices.
Every effort has been made to ensure that
the information in this document is
accurate. Polycom, Inc. is not responsible
for printing or clerical errors. Information in
this document is subject to change without
notice and does not represent a
commitment on the part of Polycom, Inc.
Notice
Polycom, Inc. has prepared this document
for use by Polycom personnel and
customers. The drawings and specifications
contained herein are the property of
Polycom and shall be neither reproduced in
whole or in part without the prior written
approval of Polycom, nor be implied to
grant any license to make, use, or sell
equipment manufactured in accordance
herewith.
Polycom reserves the right to make changes
in specifications and other information
contained in this document without prior
notice, and the reader should in all cases
consult Polycom to determine whether any
such changes have been made.
No representation or other affirmation of
fact contained in this document including
but not limited to statements regarding
capacity, response-time performance,
suitability for use, or performance of
products described herein shall be deemed
to be a warranty by Polycom for any
purpose, or give rise to any liability of
Polycom whatsoever.
Contact Information
Please contact your Polycom Authorized
Reseller for assistance.
Polycom, Inc.
4750 Willow Road,
Pleasanton, CA 94588
http://www.polycom.com
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About This Guide
This document explains how to install, configure, administer, and
troubleshoot the SpectraLink 8000 Telephony Gateway.
Polycom Model Numbers
This document covers the following registered model numbers:
TGA108, TGA116, TGU108, TGU116
Referenced Documents
SpectraLink 8000 SVP Server Administration Guide for SRP
(1725-36032-001)
SpectraLink e340/h340/i640 Wireless Telephone: Configuration and
Administration Guide (SRP) (72-1065-09)
SpectraLink 8020/8030 Wireless Telephone Administration Guide for SRP
(1725-36030-001)
Available at
http://www.polycom.com/usa/en/support/voice/wi-fi/wi-fi.html
Polycom WLAN Compatibility Table (1725-36040-001)
Access Point Configuration Guide (1725-36xxx-001 where xxx indicates a
number corresponding to the type of access point)
Available at
http://www.polycom.com/usa/en/support/voice/wifi/wi_fi_interoperability.html
LinkPlus Interface Guide (1725-361xx-001 where xx indicates a number
corresponding to the type of PBX)
Available at
http://www.polycom.com/usa/en/support/voice/wifi/pbx_integration.html
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3
SpectraLink 8000 Telephony Gateway Administration Guide
Deploying Enterprise-Grade Wi-Fi Telephony
Available at
http://www.polycom.com/common/documents/products/voice/m
obile/bestpractices_SLNK_032708.pdf
Best Practices Guide for Deploying SpectraLink 8020/8030 Wireless
Telephones
Available at
http://www.polycom.com/common/documents/products/voice/m
obile/deployment_guide_SLNK_03-08.pdf
Customer Support
Polycom wants you to have a successful installation. If you have
questions please contact the Customer Support Hotline at
(800) 775-5330. The hotline is open Monday through Friday,
6 a.m. to 6 p.m. Mountain time.
For Technical Support:
For Knowledge Base:
http://www.polycom.com/usa/en/support/voice/voice.html
technicalsupport@polycom.com
For Return Material Authorization: rmacoordinator@polycom.com
Icons and Conventions
This manual uses the following icons and conventions.
Caution! Follow these instructions carefully to avoid danger.
Note these instructions carefully.
Label
This typeface indicates a key, label, or button on SpectraLink
hardware.
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Contents
0 About This Guide .....................................................................3
Polycom Model Numbers..................................................................3
Referenced Documents ......................................................................3
Customer Support...............................................................................4
Icons and Conventions.......................................................................4
1 SpectraLink Overview.............................................................9
System Architecture............................................................................9
SpectraLink Voice Priority (SVP) and Quality of Service ..........10
System Timing...................................................................................10
System Speed.....................................................................................11
System Components .........................................................................11
System Diagram ................................................................................14
The Front Panel of the SpectraLink 8000 Telephony Gateway ..15
2 Installation and Configuration Steps ...................................17
3 Site Preparation .....................................................................19
Required Materials............................................................................19
LAN Requirements...........................................................................21
Location of SpectraLink 8000 Telephony Gateway and SVP
Server ..................................................................................................22
4 Telephone Interface Configuration.....................................23
Prepare Demarcation (Demarc) Blocks..........................................23
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5
SpectraLink 8000 Telephony Gateway Administration Guide
Install Telephone Demarc Blocks ...................................................25
Assign and Program Telephone Ports ...........................................25
Connect Telephone Lines to Demarc Blocks.................................25
5 Pre-Installation Verification..................................................29
Verify Pre-Installation Requirements.............................................29
Check Components...........................................................................29
6 Install SpectraLink 8000 Telephony Gateway ....................31
Mount to Rack or Wall .....................................................................31
Installing Multiple SpectraLink 8000 Telephony Gateways......34
Connect SpectraLink 8000 Telephony Gateway to Demarc
Blocks ............................................................................................36
Connect SpectraLink 8000 Telephony Gateway to LAN ......36
7 SpectraLink 8000 Telephony Gateway Administration
Overview................................................................................39
SpectraLink 8000 Telephony Gateway Configuration
Sequence.............................................................................................41
Send All ..............................................................................................42
Navigating through the Administration Console Screens..........43
8 Connecting to the SpectraLink 8000 Telephony
Gateway.................................................................................45
Connect via the Serial Port ..............................................................45
Select a SpectraLink 8000 Telephony Gateway to Administer..46
Connecting via Telnet.......................................................................49
Connecting via External Modem ....................................................49
Connecting via Internal Modem.....................................................51
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Contents
9 Main Menu.............................................................................53
10 Network Configuration..........................................................55
11 Set or Change Password.......................................................59
12 SpectraLink 8000 Telephony Gateway Configuration.......61
Reset the SpectraLink 8000 Telephony Gateway .........................65
13 Telephone Line Configuration..............................................67
Adding or Changing a Handset......................................................67
Deleting a Handset ...........................................................................69
14 Features Programming Menu...............................................71
15 Feature Programming (no Softkeys)...................................73
Programming Digital PBX Features ...............................................74
Programming Analog PBX Features ..............................................74
Programming the ADMIN Feature ................................................76
16 Menu Programming (no softkeys).......................................77
17 Softkey and Shortcut Key Programming.............................81
18 Software Maintenance .........................................................85
Software Updates..............................................................................85
Updating Larger Systems ................................................................86
Using FTP...........................................................................................86
Updating Wireless Telephone Software ........................................88
Backup and Restore SpectraLink 8000 Telephony Gateway
Configuration ....................................................................................89
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SpectraLink 8000 Telephony Gateway Administration Guide
19 Troubleshooting via the System Status Menu.....................91
Access Point Status ...........................................................................93
Error Status ........................................................................................94
Network Status..................................................................................99
Telephone Line Status ....................................................................101
Wireless Telephone Status.............................................................102
Software Version.............................................................................104
20 Wireless Device Planning Worksheet ................................105
21 Safety Notices......................................................................107
22 Index.....................................................................................109
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SpectraLink Overview
The SpectraLink 8000 Telephony Gateway provides telephone
functionality to SpectraLink Wireless Telephones over a wireless local
area network (LAN). The installation process connects the Gateway to
an existing host telephone system and LAN. The configuration
process covers downloading current software, setting network
parameters, setting Gateway parameters, assigning wireless
telephones to the lines controlled by the Gateway, and establishing
feature programming. Maintenance covers adding and deleting
handsets, upgrading software, etc. The Troubleshooting chapter
provides directions for analyzing system functioning via the
Status
menu.
1
System
System Architecture
The SpectraLink 8000 Telephony Gateway and SpectraLink Wireless
Telephone are Polycom's wireless LAN-based telephony products.
SpectraLink products operate in the 2.400-2.483 GHz unlicensed band,
using either the frequency hopping (FH) or direct sequence (DS)
spread spectrum technology which is compatible with the IEEE 802.11
wireless LAN standard. There are two models of the SpectraLink 8000
Telephony Gateway: an 8-line model and a 16-line model.
Note that the 16-port Gateway and the 8-port Gateway are installed
and configured identically. Both support eight simultaneous calls.
However, the 8-port Gateway will be limited to eight line interfaces.
SpectraLink Wireless Telephones operate as clients on the wireless
LAN, alongside other mobile 802.11 devices. Wireless LAN fixed
radios, called access points (APs), receive IP voice packets from
handsets and forward them to the SpectraLink 8000 Telephony
Gateway over the Ethernet LAN. The Telephony Gateway connects to
the host telephone switch using digital or analog line interfaces. Using
Polycom’s exclusive LinkPlus digital interface technology, handsets
are able to emulate proprietary digital telephone sets, making
advanced switch features such as multiple line appearances and
display features available to mobile users.
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9
SpectraLink 8000 Telephony Gateway Administration Guide
Up to forty SpectraLink 8000 Telephony Gateways may be connected
to the LAN for a maximum capacity of 640 SpectraLink Wireless
Telephones. When five or more SpectraLink 8000 Telephony
Gateways are installed, the SpectraLink 8000 SVP Server must also be
installed to manage the increased load.
SpectraLink Voice Priority (SVP) and Quality of Service
SVP is the SpectraLink quality of service (QoS) mechanism that is
implemented in the handset and an access point (AP) to enhance
voice quality over the wireless network. SVP gives preference to voice
packets over data packets on the wireless medium, increasing the
probability that all voice packets are transmitted efficiently and with
minimum or no delay. SVP is fully compatible with the IEEE 802.11
standards.
The SpectraLink 8000 SVP Server is an Ethernet LAN device that
works with the APs to provide QoS on the wireless LAN. Voice
packets to and from the handsets are intercepted by the SpectraLink
8000 SVP Server and encapsulated for prioritization as they are routed
to and from the SpectraLink 8000 Telephony Gateway. See SpectraLink
8000 SVP Server Administration Guide for SRP for detailed information
about this device.
System Timing
The SpectraLink 8000 Telephony Gateways provide SVP when there
are four or fewer Gateways in the system. In this configuration,
system timing is done through the IPC cables between each Gateway.
If a SpectraLink 8000 SVP Server is installed in a system with four or
fewer Gateways, the IPC cables are not required. If there are five or
more Gateways in the system, then one or more SpectraLink 8000 SVP
Server must be installed to handle the increased load and additional
timing requirements. See SpectraLink 8000 SVP Server Administration
Guide for SRP.
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System Speed
SpectraLink Wireless Telephones can operate up to 54 Mb/s in
802.11a and 802.11g modes, and up to 11 Mb/s in 802.11b and b/gmixed modes. In the b and b/g-mixed modes, if certain versions of
legacy SpectraLink Wireless Telephones are used in the system, all
handsets running in that mode will operate at the lowest common
capability.
System Components
SpectraLink Wireless Telephones
SpectraLink Overview
Employees can carry handsets to place and receive calls as they move
throughout the building. The handsets are to be used on-premises;
they are not cellular or satellite phones. They are connected to the
facility's existing telephone system and to the SpectraLink 8000
Telephony Gateway. Just like wired telephones, they can receive calls
directly, receive transferred calls, transfer calls to other extensions,
and make outside and long distance calls (subject to the restrictions
applied in your facility.)
SpectraLink 8000 Telephony Gateway
The SpectraLink 8000 Telephony Gateway serves as the connecting
point, or gateway, between the LAN and the existing telephone
system. One or more SpectraLink 8000 Telephony Gateways are
typically installed in the telephone equipment room. The eight port
model supports up to eight telephone lines and handsets and the 16
port model supports up to 16 telephone lines and handsets. Up to 40
SpectraLink 8000 Telephony Gateways can be connected to the LAN
to support additional telephone lines. If five or more SpectraLink 8000
Telephony Gateways are connected to the LAN, a SpectraLink 8000
SVP Server must be installed to handle the increased call volume.
Polycom offers digital SpectraLink 8000 Telephony Gateways that
work with the digital ports on most common brands of telephone
systems (PBX or key systems). We also offer an analog SpectraLink
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SpectraLink 8000 Telephony Gateway Administration Guide
8000 Telephony Gateway that works with telephone systems (CO,
PBX, or Key Systems) with analog (loop start) ports.
Access points
Access points (APs) are supplied by third party vendors, APs provide
the connection between the wired Ethernet LAN and the wireless
(802.11) LAN. APs must be positioned in all areas where SpectraLink
Wireless Telephones will be used. The number and placement of APs
will affect the coverage area and capacity of the wireless system.
Typically, the requirements for use of SpectraLink Wireless
Telephones are similar to that of wireless data devices. Contact
Polycom, or a certified Polycom distributor, for specific information
about your facility’s needs.
The SpectraLink 8000 System must connect to APs that utilize SVP.
Refer to the SpectraLink Wireless Telephone WLAN Compatibility List for
a list of APs that support SVP.
Ethernet switch
The Ethernet switch is a component in the wired Ethernet LAN
infrastructure. Switches interconnect multiple network devices,
including APs and SpectraLink 8000 Telephony Gateways. Ethernet
switches are required to provide the higher performance network
connections needed to handle combined voice and data traffic.
Router
A router is an optional component in the wired Ethernet LAN
infrastructure that separates a wired LAN into segments so that
network traffic is restricted to those segments that are directly
involved in the communication. Installation of a network router is
recommended in larger networks, where there may be significant
network traffic not related to the wireless LAN. A router will isolate
the wireless LAN from the associated wired LAN so that they are not
impacted by each other’s traffic. The SpectraLink 8000 Telephony
Gateways, the APs, and their associated Ethernet switch must all be
on the same subnet because certain network traffic, such as required
multicast events, will not be passed through a router.
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SpectraLink Overview
SpectraLink 8000 SVP Server
The SpectraLink 8000 SVP Server manages call volume and speed. It
is required in any system when five or more SpectraLink 8000
Telephony Gateways are connected to the LAN. With 40 SpectraLink
8000 Telephony Gateways cabled together, a single SpectraLink 8000
SVP Server supports 120 simultaneous handset calls. Multiple SVP
Servers can be installed to maximize system capacity.
Administrative computer
An administrative computer is required for setup and maintenance of
the SpectraLink 8000 Telephony Gateway and the SpectraLink 8000
SVP Server. This computer may be only temporarily connected to the
Ethernet switch; a dedicated computer is not required. Some
installations use a laptop to configure and maintain system
components. The administrative computer can also be used to
periodically upgrade the SpectraLink 8000 Telephony Gateway
software via FTP and the handset and SVP Server software via TFTP.
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SpectraLink 8000 Telephony Gateway Administration Guide
p
System Diagram
Administrative
computer
Access point
Wireless
Tele
hones
SpectraLink 8000
SVP Server
Ethernet switch
Access point
optional
Wireless
POS
CAT 5 cable
25 pair cable
Multiple phone cables
Phone cable
SpectraLink 8000
Telephony Gateway
SpectraLink 8000
Telephony Gateway
SpectraLink 8000
Telephony Gateway
SpectraLink 8000
Telephony Gateway
SpectraLink 8000
Telephony Gateway
Demarc block
PBX
Device supplied
y Polycomb
desksets
Five SpectraLink 8000 Telephony Gateways with SpectraLink 8000 SVP Server example
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1725-36028-001_T.doc
SpectraLink Overview
The Front Panel of the SpectraLink 8000 Telephony Gateway
The SpectraLink 8000 Telephony Gateway's front panel contains the
connections to other SpectraLink 8000 Telephony Gateways, the
telephone system and LAN, as well as status LEDs.
RS-232
1
OUT
E
R
R
O
R
1
2345
STATUS
765
CONN
B
8
432
L
A
C
N
C
IN
IPC
O
K
T
L
NETWORK
O
K
PWR
!
CONN
9
A
1 = RS-232 Port: Male DB-9 connector (DTE) used for RS-232
connection to a terminal, terminal emulator, or modem for system
administration.
2 = IPC Out: Connects one SpectraLink 8000 Telephony Gateway to
another.
3 = IPC In:Connects one SpectraLink 8000 Telephony Gateway to
another.
4 = Link LEDs:
LNKOK: Lit when there is a network connection.
10
ACT: Lit if there is system activity.
COL: Lit if there are network collisions.
5 = Network: Connects to wired (Ethernet) LAN using a 10Base-T RJ-
45 connector.
6 = Error LED: Lit when the system has detected an error.
7 = Status LEDs: Indicate system error messages and status.
1: Heartbeat that indicates gateway is running
2: Lit if line(s) in use
3: Currently unused
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SpectraLink 8000 Telephony Gateway Administration Guide
4: Timing Master
5: Lit if this gateway is the master gateway, used for timing only
8 = Conn A, Conn B: RJ-21 connector to the telephone cross-connect
demarc block. Connector B is used only with four-wire interface
Digital SpectraLink 8000 Telephony Gateways that work with the
most common brands of telephone systems' (PBX or key systems)
digital ports.
9 = PWR: Power jack that connects to the AC adapter supplying power
to the system.
Use only the Polycom-provided Class II AC Adapter with output 24V
DC, 1A.
10 = Grounding Terminal: (on back panel) Used for grounding when
installing TGA116.
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2
Installation and Configuration Steps
Installation and configuration has several phases. In some cases, a
separate person is responsible for each phase. It is important to
coordinate the activities among the persons involved.
The customer or vendor installs the APs per the Configuration Guide
for the AP being used. This is normally done before the SpectraLink
8000 Telephony Gateway installation, but should be done before step
3 below.
The first two steps are usually done by the customer up to the point of
installing and connecting the SpectraLink 8000 Telephony Gateway(s)
to the telephone demarc blocks and LAN access device. At that point,
a qualified Polycom installer assists the customer in completing the
remaining steps.
1. Site Preparation: Done by the customer or a wire
technician/contractor.
2. SpectraLink 8000 Telephony Gateway Installation: Done by
the customer or Polycom.
If five or more SpectraLink 8000 Telephony Gateways are to be
installed, a SpectraLink 8000 SVP Server is required and would
also be installed in this step.
3. SpectraLink 8000 Telephony Gateway Configuration: Done by
the customer or Polycom.
Conditional:
SpectraLink 8000 SVP Server Configuration: If a SpectraLink
8000 SVP Server has been installed, its configuration would also
be done in this step per SpectraLink 8000 SVP Server Administration
Guide for SRP.
4. SpectraLink Wireless Telephone Configuration: Done by the
customer or Polycom specialist per SpectraLink [model] Wireless
Telephone Administration Guide.
5. System Certification: Done after installation to confirm the
system is working properly per SpectraLink [model] Wireless
Telephone Administration Guide.
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17
Site Preparation
As shown in the system diagram in the previous section, the
SpectraLink 8000 Telephony Gateway is connected to both the
Ethernet switch and the wired telephone system; the SpectraLink 8000
SVP Server is connected to the Ethernet switch only. The
specifications covered here allow for great flexibility in physical
placement of the components within stated guidelines.
This unit must be installed by a service person familiar with the
installation of electronic equipment.
Do not power up the unit before it has been properly grounded to a
protective earth. See Chapter 6 Install SpectraLink 8000 Telephony
Gateway - Grounding instructions.
3
Required Materials
The customer must provide the following equipment.
• Power Outlet(s): Must accept Polycom provided AC adapter, one
for each SpectraLink 8000 Telephony Gateway and one for the
SpectraLink 8000 SVP Server (if required). For multiple
SpectraLink 8000 Telephony Gateway installations, provide
power strips with sufficient outlets and built-in power switches to
enable the Telephony Gateways to be powered on and off at the
same time.
• Cross-Connect Block: Required to connect the PBX ports to the
SpectraLink 8000 Telephony Gateway(s).
• 25 Pair Cables: RJ-21 male at SpectraLink 8000 Telephony
Gateway end, required to connect each SpectraLink 8000
Telephony Gateway to the cross-connect blocks.
• Backboard space: The SpectraLink 8000 Telephony Gateway
and the SpectraLink 8000 SVP Server are designed to be wall
mounted to 3/4” plywood securely screwed to the wall.
• Screws: Required to mount the SpectraLink 8000 Telephony
Gateway and the SpectraLink 8000 SVP Server (if required) to the
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19
SpectraLink 8000 Telephony Gateway Administration Guide
wall. Four #8 x 3/4” panhead wood screws (or similar device) are
required for each component.
• 10BaseT Cables: RJ-45 connector at each SpectraLink 8000
Telephony Gateway. Connection to Ethernet switch.
• CAT 5 Cable: RJ-45 connector at the SpectraLink 8000 SVP
Server. Connection to Ethernet switch.
• Modem Cable: DB-9 female, null-modem cable. Required for
initial setup of the SpectraLink 8000 Telephony Gateway and SVP
Server.
• Outlet Strip: For installations with more than one SpectraLink
8000 Telephony Gateway, use an outlet strip with a built in power
switch to allow SpectraLink 8000 Telephony Gateways to be
turned on and off together.
• Grounding materials per section below Grounding Instructions.
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LAN Requirements
Network infrastructure
The SpectraLink 8000 Telephony Gateway connects to your local area
network (LAN). To provide adequate bandwidth and limit collisions,
an Ethernet switch is required. The traffic between the SpectraLink
8000 Telephony Gateway and wireless LAN APs should be isolated as
much as possible to avoid additional latency. The SpectraLink 8000
Telephony Gateway and APs must
Inter-subnet roaming is not permitted for wireless devices.
Each SpectraLink 8000 Telephony Gateway to be installed requires a
10 Mb/s switched Ethernet connection.
The SpectraLink 8000 Telephony Gateway and wireless telephones
rely on wireless LAN APs to transmit and receive packets from
wireless telephone devices. The APs must be compatible with the
IEEE 802.11 standard for wireless LANs, either frequency hopping or
direct sequence spread spectrum radios. To configure a wireless LAN
to support SpectraLink 8000 Telephony Gateways and wireless
telephones refer to Best Practices for Deploying Enterprise-Grade Wi-Fi
Telephony.
Site Preparation
be on the same logical IP subnet.
IP addressing
The SpectraLink 8000 Telephony Gateway, along with each of the
handsets associated with it, requires an IP address. The system
administrator must determine what IP addresses are to be used by the
SpectraLink 8000 Telephony Gateway and APs. Handsets can be
configured to use DHCP or Static IP addressing. Record IP address
assignments on the Wireless Device Planning Worksheets—one for each
SpectraLink 8000 Telephony Gateway. These worksheets may be
started when the system is installed. The information recorded on
them is used in the configuration and continuing administration of
the system.
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SpectraLink 8000 Telephony Gateway Administration Guide
IP multicast addresses are used by the SpectraLink i640 and 8030
Wireless Telephone. This requires that multicasting be enabled on
the subnet used for the SpectraLink Wireless Telephones, SVP
Server, and Telephony Gateways.
Routers are typically configured with filters to prevent multicast
traffic from flowing outside of specific domains. The wireless LAN
can be placed on a separate VLAN or subnet to reduce the effects
of broadcast and multicast traffic from devices in other network
segments.
Location of SpectraLink 8000 Telephony Gateway and SVP Server
The specifications covered here allow for great flexibility in physical
placement of the components within stated guidelines.
Each SpectraLink 8000 Telephony Gateway and SpectraLink 8000 SVP
Server measures approximately 4 x 12.5 x 7 inches, and weighs about
five pounds. The units are designed to be wall mounted—vertically or
horizontally—over 3/4” plywood or mounted in a standard 19-inch
rack mount cabinet with a Rack Mount Kit.
Locate the SpectraLink 8000 Telephony Gateway and SpectraLink
8000 SVP Server in a space with:
• Sufficient backboard mounting space and proximity to the LAN
access device (switched Ethernet switch), telephone switch, and
power source.
• Easy access to the front panel, which is used for cabling.
• For the SpectraLink 8000 Telephony Gateway, a maximum
distance of 250 feet from the host telephone switch for a digital
interface, and 325 feet (100 meters) from the Ethernet switch.
• For the SpectraLink 8000 SVP Server, a maximum distance of 325
feet (100 meters) from the Ethernet switch.
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Telephone Interface Configuration
The customer or the customer's wire contractor is responsible for
Prepare Demarcation (Demarc) Blocks
adhering to all local codes for wiring.
The SpectraLink 8000 Telephony Gateway is connected to the existing
telephone system using RJ-21 connections. A SpectraLink 8000
Telephony Gateway is designed to operate with a specific interface to
the telephone system: two-wire digital, two-wire analog, or four-wire
digital. A four-wire system may require two demarc blocks.
4
Based on the number and type of interfaces in the system, determine
the number of 25-pair cables required to connect telephone line ports
to the demarcation blocks.
If the wiring between the SpectraLink 8000 Telephony Gateway and
the telephone system leaves the building, consult your telephone
system manual for instructions on providing adequate lightning and
other over-current protection.
All SpectraLink 8000 Telephony Gateways (except the TGA116)
are intended only for connection to the isolated side of an onpremises PBX or key system.
The interfaces are intended to connect to digital PBX ports that
provide signals of 5Vp-p (max) AC components. Some PBXs
provide a 48 V DC offset.
Modem administration
The SpectraLink 8000 Telephony Gateway can also be accessed
remotely using its internal modem and a dedicated telephone line. If
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23
SpectraLink 8000 Telephony Gateway Administration Guide
your site will use administration by modem, this connection should
be included in the wiring installation.
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Telephone Interface Configuration
Install Telephone Demarc Blocks
The demarcation blocks used to connect the telephone system to the
Telephony Gateway should be installed on 3/4” telephone facility
backboard. Although this manual uses 66-blocks as examples, any
standard cross-connect blocks are acceptable.
Assign and Program Telephone Ports
The wire contractor should inform the system administrator which
telephone line numbers have been designated for the wireless devices
and the remote diagnostics modem line.
The system administrator must assign extension numbers associated
with the wireless devices and plan the functions (trunk access, toll
restrictions, system features, ringing options, etc.) to be programmed.
This programming will be done after the wireless devices are
assigned to the SpectraLink 8000 Telephony Gateway, but will be
faster if planned in advance by verifying the parameters and features
on the current telephone system and wired phones.
For more detail, consult the Polycom LinkPlus Digital Interface
document for the type of telephone system in use at your location.
Connect Telephone Lines to Demarc Blocks
Telephone cables are punched down onto the cross-connect blocks as
shown in the following demarc block diagrams.
Photocopy the Wireless Device Planning Worksheets as needed. Use the
forms to track the telephone line assignments connected to each
SpectraLink 8000 Telephony Gateway. As the installer punches down
each telephone connection, record the information on the form to
identify the user and extension assigned. A copy of this form should
be posted near the cross-connect block.
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SpectraLink 8000 Telephony Gateway Administration Guide
Two-wire analog or digital demarc block
The demarc block for the two-wire analog or digital interface should
be wired as follows.
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Telephone
Ports
LINE1
LINE 2
LINE 3
LINE 4
LINE 5
LINE 6
LINE 7
LINE 8
LINE 9
LINE 10
LINE 11
LINE 12
LINE 13
LINE 14
LINE 15
LINE 16
25 PAIR MALE
CONNECTOR
CABLE TO
GATEWAY
CONNECTOR A
UNUSED
PAIRS
DO NOT
USE
Two-Wire Connector
26 PN: 1725-36028-001_T.doc
Telephone
Por ts
Note:
TX denotes
data transmitted
from the telephone
system to the
Gateway
Four-wire digital demarc block (Connector A)
The four-wire digital interface requires two demarc blocks, one to
Connector A and one to Connector B on the SpectraLink 8000
Telephony Gateway. They should be wired as follows.
Line 1 TX
Line 2 TX
Line 3 TX
Line 4 TX
Line 5 TX
Line 6 TX
Line7 TX
Line 8 TX
Line 9 TX
Line 10 TX
Line 11 TX
Line 12 TX
Line 13 TX
Line 14 TX
Line 15 TX
Line 16 TX
tip
ring
tip
ring
tip
ring
tip
ring
tip
ring
tip
ring
tip
ring
tip
ring
tip
ring
tip
ring
tip
ring
tip
ring
tip
ring
tip
ring
tip
ring
tip
ring
Telephone Interface Configuration
25 PAIR MALE
CONNECTOR
CABLE TO
GATEWAY
CONNECTOR A
UNUSED
PAIRS
DO NOT
USE
Four-Wire Connector A
PN: 1725-36028-001_T.doc 27
SpectraLink 8000 Telephony Gateway Administration Guide
Four-wire digital demarc block (Connector B)
tip
ring
tip
ring
tip
ring
tip
ring
tip
ring
tip
ring
tip
ring
tip
ring
tip
ring
tip
ring
tip
ring
tip
ring
tip
ring
tip
ring
tip
ring
tip
ring
Telephone
Por ts
Note:
RX denotes
data received by
the telephone
system from
Gateway
Line 1 RX
Line 2 RX
Line 3 RX
Line 4 RX
Line 5 RX
Line 6 RX
Line 7 RX
Line 8 RX
Line 9 RX
Line 10 RX
Line 11 RX
Line 12 RX
Line 13 RX
Line 14 RX
Line 15 RX
Line 16 RX
25 PAIR MALE
CONNECTOR
CABLE TO
GATEWAY
CONNECTOR B
Unused
Pairs
DO NOT
USE
Four-Wire Connector B
28 PN: 1725-36028-001_T.doc
Pre-Installation Verification
Verify Pre-Installation Requirements
Check the site to be sure pre-installation work has been completed
correctly. This includes:
• Location chosen for the SpectraLink 8000 Telephony Gateway is
adequate and power is available.
• APs are interoperable with SVP and coverage is adequate.
• Telephone lines for the wireless devices are installed and properly
terminated.
5
• When installing a TGA116, the grounding terminal in the rear
panel of each unit must be electrically connected to earth ground.
See Chapter 6 Install SpectraLink 8000 Telephony Gateway -
Grounding instructions.
• Dedicated line is available for remote access to diagnostic modem.
• Telephone system administrator is on-site to program the existing
telephone system.
Check Components
The following items should be at the installation site.
• SpectraLink 8000 Telephony Gateway: Depending on the size
of your system there may be four or more SpectraLink 8000
Telephony Gateways which will be linked together to support
additional users.
• AC Adapter : Supplies power to the SpectraLink 8000 Telephony
Gateway.
Use only the provided Class II AC Adapter with output 24V DC, 1A.
PN: 1725-36028-001_T.doc
29
SpectraLink 8000 Telephony Gateway Administration Guide
• Screws: Four, 3/4”, #8 panhead screws for each SpectraLink 8000
Telephony Gateway to be wall mounted.
• Star Washers: When installing multiple SpectraLink 8000
Telephony Gateways, two per SpectraLink 8000 Telephony
Gateway, to provide static protection.
• ESD Bonding Straps: When installing multiple SpectraLink 8000
Telephony Gateways, one per SpectraLink 8000 Telephony
Gateway, to provide static protection.
• IPC Cable: Each SpectraLink 8000 Telephony Gateway is shipped
with one IPC cable to carry signals between SpectraLink 8000
Telephony Gateways. It is used only when four or fewer
SpectraLink 8000 Telephony Gateways are linked together and no
SpectraLink 8000 SVP Server is installed.
You MUST use the IPC cable provided by Polycom when
connecting four or fewer SpectraLink 8000 Telephony Gateways
without a SpectraLink 8000 SVP Server.
• SpectraLink 8000 SVP Server: If required, see next section.
• Modem Cable: DB-9 female, null-modem cable. Required for
initial setup of the SpectraLink 8000 Telephony Gateway and SVP
Server.
• Documentation: Provided on compact disk (CD): Polycom
Installation Manuals, User Documentation.
30 PN: 1725-36028-001_T.doc
Install SpectraLink 8000 Telephony Gateway
Mount to Rack or Wall
The SpectraLink 8000 Telephony Gateways can be wall mounted
either horizontally or vertically. Gateways may also be rack mounted
in a standard 19-inch rack. A Rack Mount Kit must be purchased
separately for a rack mount installation.
6
To Mount
Gateways…
Horizontally
Vertically
Connector A is… Mount the Units… Clearance Between Gateways
To the right side of
the SpectraLink
8000 Telephony
Gateway, with
labels in correct
position.
At the top of the
SpectraLink 8000
Telephony
Gateway
On top of one
another
Side by side
Leave a little more than 1/4” between
adjacent units, allowing easy removal of
units via the keyhole openings on the rear
panel.
Do not leave more than 1/2” spacing or the
ESD bonding strap will not fit correctly.
To set the desired unit spacing, leave (0.9”
+ desired gap) between adjacent mounting
holes.
Adjacent units should be physically
touching.
PN: 1725-36028-001_T.doc
31
SpectraLink 8000 Telephony Gateway Administration Guide
Mount the SpectraLink 8000 Telephony Gateway
to rack
The Rack Mount Kit is designed for mounting equipment in a
standard 19-inch rack and should contain the following equipment:
• Mounting plates: Two for each Gateway to be mounted.
• Screws: Four rack mount screws for each Gateway to be mounted.
Follow these steps to mount the Gateway to a rack:
1. Remove the corner screws from the Gateway.
2. Screw the U-shaped end (round screw holes) of the two mounting
plates to the Gateway.
3. Screw the other end of the two mounting plates (oblong screw
holes) to the rack. Connector A should be to the right.
Safety
Warning
Mount the SpectraLink 8000 Telephony Gateway
to wall
Follow these steps to mount one SpectraLink 8000 Telephony
Gateway to a wall:
1. Using a 1/8” drill bit, drill four pilot holes, on 1.84” by 12.1”
centers (approximately equivalent to 1-13/16” by 12-1/8”).
2. If installing only one SpectraLink 8000 Telephony Gateway, insert
the #8 x 3/4” screws in the pilot holes and tighten, leaving a 1/8”
to 1/4” gap from the wall. Position the SpectraLink 8000
Telephony Gateway with Connector A to the right (horizontal) or
bottom (vertical).
3. Slide the SpectraLink 8000 Telephony Gateway over the screws
until the unit drops into place in the keyhole opening.
Grounding instructions
The metal chassis of this unit may contain leakage currents (i.e.,
"touch" current) which is cumulative when multiple units are
connected together to form a system. To prevent the summation of
leakage currents from being present on exposed metal surfaces, the
following installation procedure must be followed.
32 PN: 1725-36028-001_T.doc
Install SpectraLink 8000 Telephony Gateway
All system units must be grounded to a protective earth by means of
the grounding stud located on the rear panel. Refer to the illustration
below for recommended continuity connection.
No more than 15 units may be grounded through one connection to
the protective earth ground. Systems involving more than 15 units
must be broken up into groups of 15 or fewer units with each group
provided with an independent protective earthing conductor.
PN: 1725-36028-001_T.doc 33
SpectraLink 8000 Telephony Gateway Administration Guide
Installing Multiple SpectraLink 8000 Telephony Gateways
If installing more than one SpectraLink 8000 Telephony Gateway, the
ESD bonding strap(s) must be installed between adjacent Gateways.
Mount Gateway
1. See directions for installing a single Gateway in previous section.
Measure carefully to allow no more than 1/2” between Gateways.
Drill holes and place screws.
2. Position each SpectraLink 8000 Telephony Gateway with
Connector A to the right (horizontal) or bottom (vertical). Slide the
SpectraLink 8000 Telephony Gateway over the screws until the
unit drops into place in the keyhole opening.
3. Tighten screws fully.
4. Ground the unit per Grounding instructions above.
Install bonding straps
1. Remove the screws from the bottom (vertical mount) or left
(horizontal mount) of adjacent units.
2. Place the ESD strap over the pilot holes that span two units and
hold it against the plywood backboard or rack.
3. Place the star washer on top of the ESD strap.
4. Insert the #8 x 3/4” screw and tighten to leave a 1/8” to 1/4” gap
from the wall.
5. Repeat for all ESD straps.
When installing a TGA116, the grounding terminal in the rear panel
of each unit must be electrically connected to earth ground. See
Grounding instructions above.
34 PN: 1725-36028-001_T.doc
Install SpectraLink 8000 Telephony Gateway
Install IPC cables
To connect IPC cables on four or fewer SpectraLink 8000 Telephony
Gateways (without a SpectraLink 8000 SVP Server):
1. Mount the SpectraLink 8000 Telephony Gateways.
RS-232
RS-232
OUT
OUT
OUT
2. Connect the IPC cable from the
IPC OUT Port of the first unit to the
IPC IN Port of the adjacent unit.
3. Repeat step 2 until all units are connected.
The following illustration shows a horizontally mounted system, with
SpectraLink 8000 Telephony Gateway number one at the bottom.
1
2345
L
A
C
N
C
IN
IPC
IN
IPC
IN
IPC
O
K
T
L
O
NETWORK
K
L
A
C
N
C
O
K
T
L
NETWORK
O
K
L
A
C
N
C
O
K
T
L
O
NETWORK
K
E
R
R
O
R
E
R
R
O
R
E
R
R
O
R
STATUS
1
2345
STATUS
1
2345
STATUS
CONN
CONN
CONN
B
B
B
CONN
CONN
CONN
PWR
!
A
Maximum
spacing
between units
PWR
1/2 inch
!
A
PWR
!
A
RS-232
1
RS-232
OUT
2345
L
A
C
N
C
IN
IPC
O
K
T
L
O
NETWORK
K
STATUS
E
R
R
O
R
CONN
B
CONN
PWR
!
A
Four-Unit SpectraLink 8000 Telephony Gateway
(Rack mount or horizontal wall mount formation, unit one is at the bottom)
No IPC cable is connected to the IN port of the first unit or to the
PN: 1725-36028-001_T.doc 35
OUT port of the last unit.
SpectraLink 8000 Telephony Gateway Administration Guide
When installing a system with four or fewer SpectraLink 8000
Telephony Gateways and a SpectraLink 8000 SVP Server, no IPC
cables are required. For this configuration, follow the directions for
connecting five or more SpectraLink 8000 Telephony Gateways.
Connect five or more SpectraLink 8000 Telephony
Gateways
To mount five or more SpectraLink 8000 Telephony Gateways:
1. Mount the SpectraLink 8000 Telephony Gateways on the
backboard or rack.
2. No IPC cable connection is required for five or more SpectraLink
8000 Telephony Gateways. Simply connect each SpectraLink 8000
Telephony Gateway to the local area network via an Ethernet
Switch per Connect SpectraLink 8000 Telephony Gateway to LAN
below.
3. This system configuration requires a SpectraLink 8000 SVP Server.
See the document SpectraLink 8000 SVP Server Administration Guide
for SRP.
Connect SpectraLink 8000 Telephony Gateway to Demarc Blocks
Connect the male RJ-21 connector from the appropriate demarcation
block to the designated RJ-21 connector (A or B) on each SpectraLink
8000 Telephony Gateway. Secure the cables using the keeper.
Connect SpectraLink 8000 Telephony Gateway to LAN
Each Gateway requires a separate Ethernet connection on an Ethernet
switch. Using an RJ-45 cable, connect the
SpectraLink 8000 Telephony Gateway to the connecting port on the
same Ethernet switch.
Connect power
1. Once the units have been properly grounded, connect the power
plug from the AC adapter to the jack labeled
SpectraLink 8000 Telephony Gateway.
NETWORK port on each
PWR on the
36 PN: 1725-36028-001_T.doc
Install SpectraLink 8000 Telephony Gateway
Use only the provided Class II AC Adapter with output 24V DC, 1A.
For proper operation, all SpectraLink 8000 Telephony Gateways
must be powered on and off at the same time.
For installations with more than one SpectraLink 8000 Telephony
Gateway, use an outlet strip with a built in power switch to allow
SpectraLink 8000 Telephony Gateways to be turned on and off
together.
2. Plug the AC adapter into an 110V AC outlet or switch on the
outlet strip to apply power to the SpectraLink 8000 Telephony
Gateway.
3. Verify that leakage current ("touch" current) is below 250 μA rms
on exposed metal surfaces.
4. If leakage is excessive, power off the system and re-verify ground
path continuity.
5. The system will cycle through diagnostic testing and the LEDs
will blink for about one minute. When the system is ready for use:
— The E (error) LED should be off on each SpectraLink 8000
Telephony Gateway
— Status 1 should be blinking on each SpectraLink 8000
Telephony Gateway
— Status 5 should be lit on one and only one SpectraLink 8000
Telephony Gateway. If
Status 5 is lit on more than one
SpectraLink 8000 Telephony Gateway, the SpectraLink 8000
Telephony Gateways are not correctly connected to one
another.
PN: 1725-36028-001_T.doc 37
SpectraLink 8000 Telephony Gateway Administration Overview
The SpectraLink 8000 Telephony Gateway(s) and wireless telephones
are administered and maintained through a series of menu options for
each SpectraLink 8000 Telephony Gateway in the system. The
SpectraLink 8000 SVP Server has a separate set of menus that are
covered in a separate document: SpectraLink 8000 SVP Server
Administration Guide for SRP.
7
System menus are usually viewed via an administrative computer
that is connected to a SpectraLink 8000 Telephony Gateway via the
serial port or through a Telnet session on the LAN. Alternately, an
external modem may be used for viewing system menus. The series of
screens containing menus and options for configuring and
maintaining the SpectraLink 8000 components is called the
Administration Console. Maintenance functions include:
• Configuring the SpectraLink 8000 Telephony Gateway’s network
parameters and its interface to the host telephone system.
• Configuring each SpectraLink 8000 Telephony Gateway’s
handsets, including adding and deleting handsets.
• Programming the handset’s menu and features associated with
PBX functions.
• Reviewing system status to check usage and diagnose system
problems.
Wireless telephones have a separate administration document that is
used in conjunction with this one for complete system configuration
and administration. See SpectraLink e340/h340/i640 Wireless Telephone:
Administration Guide or SpectraLink 8020/8030 Wireless Telephone
Administration Guide.
APs move information between the wireless local area network (LAN)
and the wired LAN. They are NOT configured from the
PN: 1725-36028-001_T.doc
39
SpectraLink 8000 Telephony Gateway Administration Guide
Administration Console. They are administered independently as
covered in the Configuration Guide for the specific type of AP in use.
40 PN: 1725-36028-001_T.doc
SpectraLink 8000 Telephony Gateway Administrati on Overview
SpectraLink 8000 Telephony Gateway Configuration Sequence
This section covers the steps that must be taken to configure the
SpectraLink 8000 Telephony Gateway for operation. The usual course
of setup procedures will follow these general steps in the following
order:
1. Configure the APs per the Configuration Guide for the type of APs
in use at the site. Ensure the data rates are correctly set for your
system design.
2. Download and install updates to the SpectraLink 8000 Telephony
Gateway software per Chapter 18 Software Maintenance. Note that
you may also download code for the SpectraLink Wireless
Telephone software and the SVP Server software (if used) at this
time. For the SpectraLink 8000 SVP Server code refer to the
SpectraLink 8000 SVP Server Administration Guide for SRP
document, section on Software Maintenance. For SpectraLink
Wireless Telephone updates, refer to the SpectraLink e340/h340/i640
Wireless Telephone Administration Guide or SpectraLink 8020/8030
Wireless Telephone Administration Guide.
3. Connect to the SpectraLink 8000 Telephony Gateway(s) per the
instructions located in Chapter 8, Connecting to the SpectraLink 8000
Telephony Gateway, and select a SpectraLink 8000 Telephony
Gateway to administer. Initial configuring of the SpectraLink 8000
Telephony Gateway(s) is done via a serial connection if a DHCP
server is not available.
4. Set the network configuration options per Chapter 10, Network
Configuration.
5. Configure additional SpectraLink 8000 Telephony Gateways:
Connect to each additional SpectraLink 8000 Telephony Gateway
in your system and use the
Password
Gateway as the last configuration step.
6. Reset all SpectraLink 8000 Telephony Gateways: After you have
configured and reset the last SpectraLink 8000 Telephony
Gateway, do not unplug the serial cable. Log in again and
navigate to the
PN: 1725-36028-001_T.doc 41
(if desired) screens to configure them. Reset each
Gateway Configuration screen. Use the arrow keys
Network Configuration and Change
SpectraLink 8000 Telephony Gateway Administration Guide
to highlight Reset All Systems and press Enter. Respond with a Y
to the reset prompt.
7. For each Gateway, assign handsets to telephone lines controlled
by each SpectraLink 8000 Telephony Gateway per Chapter 13,
Telephone Line Configuration.
8. For each Gateway (using Send All as indicated): Establish feature
programming per Chapter 14 Features Programming Menu and the
LinkPlus Interface Guide for your telephone system.
9. At this point, the SpectraLink 8000 Telephony Gateway is
configured. The remaining steps are done on the handsets. These
steps are detailed in the handset administration document:
SpectraLink e340/h340/i640 Wireless Telephone Administration Guide
or SpectraLink 8020/8030 Wireless Telephone Administration Guide.
10. Configure, test and verify each handset.
11. Perform AP coverage test per Certifying the Wireless Telephones.
12. Call Customer Support at Polycom for Site Certification clearance.
Send All
Depending on your system configuration, each SpectraLink 8000
Telephony Gateway may have identical settings. Relevant selections,
such as DNS and WINS options, have an
you to send that configuration parameter to every SpectraLink 8000
Telephony Gateway on the LAN. Send All can only be used after the
IP address is established on EACH SpectraLink 8000 Telephony
Gateway via the serial connection. If you anticipate identical settings
across the LAN, set just the IP address and custom hostname (if
desired) for each SpectraLink 8000 Telephony Gateway using the
initial serial connection. Then connect via the LAN and use Send All
to set identical configuration options for all SpectraLink 8000
Telephony Gateways.
If Send All is to be utilized in your system, all passwords must be
identical. DO NOT CHANGE THE PASSWORD AT THE INITIAL
CONFIGURATION IF THE SEND ALL OPTION IS DESIRED. Use
the default password and change it globally if desired after a LAN
connection is established for all SpectraLink 8000 Telephony
Gateways.
If independent administration of each SpectraLink 8000 Telephony
Gateway is desired, the passwords may be set at initial configuration.
S=Send All option allowing
42 PN: 1725-36028-001_T.doc
SpectraLink 8000 Telephony Gateway Administrati on Overview
Navigating through the Administration Console Screens
Use the following keys to move around the Administration Console
screens.
To Perform this Function: Press:
Select function from menu Use arrow keys to highlight selection, press Enter
Display menu associated with
highlighted field
Exit Screen Esc: the Esc key will take you to the previous screen.
Move one line up
Move one line down
Move one field to the left
Move one field to the right
Scroll
Enter: the Enter key will either display the options associated with an
item or allow you to type an entry into the field.
Corresponding arrow key
If a screen has more lines of information than can be displayed at
once, the scroll feature uses the arrow keys and wraps. Pressing the
down arrow key at the last line will move the cursor to the top line.
Pressing the up arrow key at the top line will move the cursor to the
last line.
The top line of each administration screen displays the hostname and
IP address of the current SpectraLink 8000 Telephony Gateway
connection.
PN: 1725-36028-001_T.doc 43
Connecting to the SpectraLink 8000 Telephony Gateway
For the initial configuration of each SpectraLink 8000 Telephony
Gateway, you should have the Wireless Device Planning Worksheet(s)
that was filled out during the installation of the system. There should
be one for each SpectraLink 8000 Telephony Gateway. The following
items included in the Worksheets must
with the setup:
be known before proceeding
8
• SpectraLink 8000 Telephony Gateway hostname (usually the
default name is replaced with a locally-designated identifier)
• PBX (Private Branch Exchange) type
• Active calls per AP (see the Configuration Note for the system’s
APs for this data)
• IP address (if static IP addresses are established by the LAN
administrator)
If you have a DHCP Server, it will assign an IP address to the
SpectraLink 8000 Telephony Gateway. In this case, you can use
Telnet to configure and administer the Gateway and do not need an
initial serial connection to assign the IP address.
Connect via the Serial Port
The serial connection is used in lieu of DHCP in systems that choose
not to assign SpectraLink 8000 Telephony Gateway IP addresses via a
DHCP Server, in which case a static IP address is required.
1. Using a DB-9 female, null-modem cable, connect any SpectraLink
8000 Telephony Gateway to the serial port of a terminal or PC.
PN: 1725-36028-001_T.doc
45
SpectraLink 8000 Telephony Gateway Administration Guide
2. Run a terminal emulation program (such as HyperTerminal™) or
use a VT-100 terminal with the following configuration:
Bits per second: 9600
Data bits: 8
Parity: None
Stop bits: 1
Flow control: None
3. Press Enter to display the SpectraLink 8000 Telephony Gateway
login screen.
4. Enter the default login:
These are case sensitive.
admin and default password: admin.
Select a SpectraLink 8000 Telephony Gateway to Administer
After connecting to the SpectraLink 8000 Telephony Gateway, the first
Administrative Console screen is the
screen. It allows you to select the SpectraLink 8000 Telephony
Gateway to be administered. Once they are configured, this screen
lists all SpectraLink 8000 Telephony Gateways by hostname and IP
address. The hostname may either be the default name or a custom
name established from the
following example shows just one SpectraLink 8000 Telephony
Gateway in a system:
Network Configuration screen. The
Gateway Connection Selection
46 PN: 1725-36028-001_T.doc
Connecting to the SpectraLink 8000 Telephony Gateway
If using a serial connection, only the SpectraLink 8000 Telephony
Gateway that is connected via the serial cable is shown.
1. From the
Configuration
Note that the
default
NetLink 8000 System menu, navigate to the Network
screen and set the IP address.
Allow Telnet Connections option must remain at the
Yes in order to access this SpectraLink 8000 Telephony
Gateway via the LAN.
2. You may optionally change the default host name, if desired. This
is the name of the SpectraLink 8000 Telephony Gateway to which
you are connected, for identification purposes only. This is the
identifier that comes up on the initial connection screen as shown
above. You cannot enter spaces in this field.
3. After entering the static IP address, navigate to the
Configuration
screen and reset the Gateway.
Gateway
Once you have established the IP address via the Network
Configuration menu and reset the Gateway, you may use Telnet to
continue the configuration of the Gateway.
4. If you have multiple SpectraLink 8000 Telephony Gateways to
configure with static IP addresses, ensure each one is connected to
the Ethernet Switch as shown in the Installation sections of this
document. Use the serial connection to set the IP address for each
one, resetting each before moving on to the next. After you have
configured and reset the last SpectraLink 8000 Telephony
Gateway, do not unplug the serial cable. Synchronize the
Gateways by logging in again and navigating to the
Gateway
PN: 1725-36028-001_T.doc 47
SpectraLink 8000 Telephony Gateway Administration Guide
Configuration screen. Use the arrow keys to highlight Reset All
Systems
and press Enter. Respond with a Y to the reset prompt.
Note that after IP addresses are established and the SpectraLink
8000 Telephony Gateways are functioning on the LAN, the
S=Send All command can be used to send configuration
information to every SpectraLink 8000 Telephony Gateway in
your LAN.
5. Unplug the serial cable.
48 PN: 1725-36028-001_T.doc
Connecting to the SpectraLink 8000 Telephony Gateway
Connecting via Telnet
In addition to the serial connection described in the previous section,
connection to the SpectraLink 8000 Telephony Gateway may be done
via the network using Telnet. Once the IP addresses are configured,
every
SpectraLink 8000 Telephony Gateway is accessible through a
connection to any
If you do not have a DHCP Server, Telnet can only be used after
the SpectraLink 8000 Telephony Gateway’s IP address is
configured. See the previous section.
The Telnet method of connection is used for routine maintenance of
the system for both local and remote administration, depending on
your network.
To connect via Telnet, run a Telnet session to the IP address of any
SpectraLink 8000 Telephony Gateway. Once you connect to any
SpectraLink 8000 Telephony Gateway and log in, the
Connection Selection
SpectraLink 8000 Telephony Gateway.
screen displays.
Gateway
Select the SpectraLink 8000 Telephony Gateway you wish to
administer and press Enter.
The top line of each administration screen displays the hostname and
IP address of the SpectraLink 8000 Telephony Gateway on which you
are currently operating.
Connecting via External Modem
The external modem method of connection is most frequently used
for routine maintenance of the system when administration of the
system is remotely done, and the network itself is not remotely
accessible.
You will need a standard analog phone line for the modem.
(A digital line from a digital PBX will not work.) Consult with your
telephone system vendor or the Telephone Company for more
information about dialing into a modem.
If needed, the external modem generally should maintain its default
settings, except Hardware Flow Control must be disabled.
PN: 1725-36028-001_T.doc 49
SpectraLink 8000 Telephony Gateway Administration Guide
The following settings use the US Robotics® Sportster® modem. Other
modem models may be used, but the particular model’s settings will
have to be adapted to conform to those listed in the following table.
Configure modem internal settings
(US Robotics Sportster)
1. Connect the modem to a PC using a standard modem cable. Plug
the 9-pin connector into the RS-232 port on the PC, and the 25-pin
connector into the modem’s port.
2. Using a standard communications package such as ProComm
Plus or HyperTerminal™, bring up the modem and type the
following commands. Press Enter after typing each command.
Command Description
AT&F1 Loads factory default settings
AT&H0 Sets Transmit Data Flow control to disabled
AT&R1 Sets modem to ignore Request to Send (RTS)
AT&W0 Saves the configuration
3. Power off the modem, and then turn it back on.
4. Type: ATI4 and press Enter. The settings should match those
shown in the following figure, which was taken from ProComm
Plus.
50 PN: 1725-36028-001_T.doc
Connecting to the SpectraLink 8000 Telephony Gateway
Connect the modem
Unplug the modem from the PC’s serial port and plug it into the
SpectraLink 8000 Telephony Gateway.
Connecting via Internal Modem
An internal 2400-baud modem is built into the SpectraLink 8000
Telephony Gateway. Line one can be configured to connect via this
modem. The modem is only used by Polycom Customer Service to
assist in troubleshooting problems by remotely accessing the
Gateway. If this is required, Customer Service personnel will give
instructions on how to configure the modem.
PN: 1725-36028-001_T.doc 51
Main Menu
The NetLink 8000 System menu provides a list of options for the
maintenance of the SpectraLink 8000 Telephony Gateway and the
handsets it supports.
9
Menu Option Function
System Status
Telephone Line
Configuration
Gateway Configuration
Network Configuration
Features Programming
Menu
Change Password Used to change the administration password.
Provides status of SpectraLink 8000 Telephony Gateway and its
communications links. Used to view the system operation and troubleshoot
problem areas.
Used to add, delete, and maintain handsets
Used to enter and maintain configuration information for the operation of
the SpectraLink 8000 Telephony Gateway.
Used to enter and maintain configuration information for the SpectraLink
8000 Telephony Gateway as a component on the LAN.
Features Programming associates telephone system features with FCN
keys and/or softkeys on the handset.
PN: 1725-36028-001_T.doc
53
Network Configuration
IP address and additional LAN settings are set and changed in the
Network Configuration screen, available from the NetLink Wireless
Telephone System
menu.
10
Scroll to remaining options:
The options listed below with the arrow bullet ¾ are minimal settings
required for SpectraLink 8000 Telephony Gateway functioning.
Additional settings may be required by your system. Do not change
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55
SpectraLink 8000 Telephony Gateway Administration Guide
settings until you have studied this section and are familiar with the
consequences any change will produce.
When the settings marked with an arrow bullet ¾ are changed, the
SpectraLink 8000 Telephony Gateway automatically goes into
Maintenance Lock and prevents any new calls from starting.
Resetting terminates any active calls and clears the Maintenance
Lock.
Ethernet Address: The MAC address of the SpectraLink 8000
Telephony Gateway, set at the factory and not user configurable.
IP Address: Established in the initial serial connection and may be
¾
changed as needed. This is the IP address of the SpectraLink 8000
Telephony Gateway as defined by your network administrator. Enter
the complete address including digits and periods. DHCP may be
entered and if so, the
S=Send All option allows you to configure all
SpectraLink 8000 Telephony Gateways with DHCP.
¾
Hostname: The hostname identifies this particular SpectraLink 8000
Telephony Gateway and is for identification purposes only. The
default name may be changed to something locally suitable. You
cannot enter spaces in this field.
Subnet Mask: The network administrator must define the subnet
mask.
Default Gateway: IP address of a router on the local subnet.
Allow Telnet Connections: Enter Yes to allow connection to the
SpectraLink 8000 Telephony Gateway via Telnet; enter
not want to allow Telnet connection.
Allow FTP Connections: Enter Yes to allow the SpectraLink 8000
Telephony Gateway to communicate via FTP; enter
No if you do not
want to allow this. FTP is used for software updates as well as to
backup and restore software configuration. See the Software
Maintenance section for more information about FTP.
The Allow Telnet and Allow FTP Connections options are security
points. If both of these are disabled, the only method for accessing
the SpectraLink 8000 Telephony Gateway will be via serial
connection.
DNS server and DNS domain: These settings are used to configure
Domain Name services. Consult your system administrator for the
correct settings. These can also be set to DHCP. This will cause the
DHCP client in the gateway to attempt to automatically get the
No if you do
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Network Configuration
correct setting from the DHCP server. The DHCP setting is only valid
when the IP address is also acquired using DHCP.
WINS servers: These setting are used for Windows Internet Name
Services. Consult your system administrator for the correct settings.
These can also be set to DHCP. This will cause the DHCP client in the
gateway to attempt to automatically get the correct setting from the
DHCP server. The DHCP setting is only valid when the IP address is
also acquired DHCP.
When the name services are set up correctly, the SpectraLink 8000
Telephony Gateway can translate hostnames to IP addresses.
Using Telnet, it is also possible to access the SpectraLink 8000
Telephony Gateways using their hostname instead of the IP
address.
Logging and Log server: Logging can be set to Syslog or NONE. The log
server is the IP address or hostname of the Syslog server on the
network. The gateway will output syslog format diagnostic messages.
This is usually not needed.
SNTP: The SNTP (Simple Network Time Protocol) server provides a
time stamp for syslog messages. See the Configuration and
Administration document for the SpectraLink Wireless Telephone for
detailed information about syslog messages. If syslog is being used,
then SNTP server should be set to the hostname or IP address of an
SNTP server.
GMT Offset: Difference in hours from Greenwich Mean Time, used for
time stamping by SNTP. There is no automatic adjustment for
Daylight Savings Time. Enter –0 to –12 for zones that are earlier than
GMT and +0 to +12 for zones that are later than GMT. Example:
Mountain Standard Time is –7, or –6 during DST.
SNMP: Simple Network Management Protocol: Enter the IP address of
the SNMP server to allow alarms and other simple events to be sent
from the SpectraLink 8000 Gateway to the SNMP server. More
specific configuration information is not sent.
IGMP: Internet Group Management Protocol: Yes enables, No disables.
This is used for managing multicast traffic. It should typically be set
Yes.
to
Maintenance Lock: The system automatically sets this option to Yes
after certain maintenance activities that require reset. These are
indicated in this list with an arrow bullet. Maintenance Lock prevents
any new calls from starting. Note that the administrator cannot
change this option. It is automatically set by the system. Reset the
system at exit to clear Maintenance Lock.
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SpectraLink 8000 Telephony Gateway Administration Guide
Press Esc to return to the SpectraLink 8000 System menu.
Note that resetting the SpectraLink 8000 Telephony Gateway(s) will
terminate any calls in progress on the SpectraLink 8000 Telephony
Gateway(s) being reset.
All SpectraLink 8000 Telephony Gateways should be reset at the
end of any maintenance procedure that requires any one
SpectraLink 8000 Telephony Gateway to be reset either via
Maintenance Lock or manually via Reset System. Resetting them all
keeps the SpectraLink 8000 Telephony Gateways synchronized,
which is important for proper system function.
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Set or Change Password
Passwords may be set uniquely for each SpectraLink 8000 Telephony
Gateway. If this is done, each must be administered independently
and the Send All command will not work.
If Send All is to be utilized in your system, all passwords must be
identical. Once all SpectraLink 8000 Telephony Gateways are on the
LAN, a global password may be set.
If independent administration of each SpectraLink 8000 Telephony
Gateway is desired, the passwords must be set in each
8000 Telephony Gateway.
A password must meet the following requirements:
11
SpectraLink
• It must be more than four characters, but cannot exceed 16
characters,
• The first character must be a letter,
• Numbers or letters are allowed,
• No dashes, spaces, or punctuation marks, etc. are allowed.
Select the
Telephone System
Change Password option from the NetLink Wireless
menu.
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59
SpectraLink 8000 Telephony Gateway Administration Guide
If you forget a password, call Polycom Customer Service for
assistance.
In order for Send All to function across all SpectraLink 8000
Telephony Gateways, all passwords must be identical. If one or
more SpectraLink 8000 Telephony Gateways are configured with
different passwords, the Send All command will not configure them
and they must be administered independently.
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12
SpectraLink 8000 Telephony Gateway Configuration
Select Gateway Configuration from the NetLink Wireless Telephone
System
menu.
Scroll to remaining option:
The options listed below with the arrow bullet ¾ are minimal settings
required for SpectraLink 8000 Telephony Gateway functioning. Do
not change settings until you have studied this section and are
familiar with the consequences any change will produce.
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SpectraLink 8000 Telephony Gateway Administration Guide
Where available, S=Send All may be used to send identical
configuration settings to every other SpectraLink 8000 Telephony
Gateway in the system.
Telephone Switch Type: Press Enter to change this field. From the
¾
sub-menu of PBX types, select the telephone switch type you are
using.
¾
Use SVP100 for QOS: This must be set to No when using four or
fewer gateways with the IPC cables and no SpectraLink 8000 SVP
Server It must be set to
Yes when using a SpectraLink 8000 SVP
Server.
Gateway ID Number: For a Norstar PBX, this should be set to a unique
number for each Gateway. Every other system should retain the
default.
Flash Delay Time: (analog interface only) The time the system should
wait after the “on-hook” flash signal ends before allowing other keys
to be transmitted to the host telephone system. The allowed range is
from .01 to 2 seconds. The value depends on the requirements of the
host telephone system.
Flash Disconnect Time: (analog interface only) The length of time the
system should be “on-hook” when the user presses the
Start key
during a call, or uses a macro that includes a Flash code. The allowed
range is from .01 to 2 seconds. The value depends on the requirements
of the host telephone system.
¾
Calls Per Access Point: Maximum number of active handset calls
per AP. Refer to the Configuration Notes for your APs for this
information or consult your wireless LAN system administrator. This
number should be the same on all SpectraLink 8000 Telephony
Gateways in the system.
¾
Companding Type: Signal compression type. Mu-law is standard
format in most host telephone systems in North America. A-law is
typically used in Mexico. If the companding type of the SpectraLink
8000 Telephony Gateway does not match that of the host telephone
system the handsets will have distorted dial tone and unintelligible
voice quality.
OAI hostname: Valid entries:
Local: If the OAI Gateway is on the same subnet.
IP Address: If the OAI Gateway is on another subnet.
NONE: If no OAI Gateway is on the system.
TFTP Download Master: This entry indicates the source of software
updates for the handsets associated with this SpectraLink 8000
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SpectraLink 8000 Telephony Gateway Configuration
Telephony Gateway. Software updates received from Polycom must
be placed in this location. See section 18, Software Maintenance, for
more information. When the handset is turned on, it checks this
source for confirmation that it is running the correct software version.
If there is any discrepancy, the handset will download the software
that resides in this source location.
Valid source location entries are:
Gateway: (SpectraLink 8000 Telephony Gateway default)
Indicates that the handsets will get software from this Gateway.
IP Address: The IP address of a network TFTP server that will be
used to transfer software updates to the handsets.
Hostname: The hostname of the network TFTP server that will be
used to transfer software updates to the handsets. DNS or WINS
must be configured correctly to use a hostname.
NONE: Disables the TFTP download of handsets.
DSCP tag not in call/in call: DSCP (Differentiated Services Code Point)
is a QoS mechanism for setting relative priorities. Packets are tagged
with a DSCP field in the IP header for type of service. The value may
be set as a number from 0-255 and may be different for in call/not in
call modes. The default values are as shown in the above screen – not
in call = 16, in call = 48.
Inactivity Timeout (min): Set the number of minutes the administrative
module can be left unattended before the system closes it. This
number can be from 1 to 100. If it is set to zero (0), the administrative
module will not close due to inactivity.
System Locked: This option is used to take the system down for
maintenance. The default entry is
calls from starting. Return to
Maintenance Lock: The system automatically sets this option to Yes
No. Set it at Yes to prevent any new
No to restore normal operation.
after certain maintenance activities that require reset, and certain
alarms that cause the system to be inoperable. Such maintenance
activities are indicated in this list with an arrow bullet. Maintenance
Lock prevents any new calls from starting. Note that the
administrator cannot change this option. It is automatically set by the
system. Reset the system at exit to clear Maintenance Lock.
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SpectraLink 8000 Telephony Gateway Administration Guide
The SpectraLink 8000 Telephony Gateway monitors the condition
of any SpectraLink 8000 SVP Server(s) on the system. In a single
SpectraLink 8000 SVP Server system, when the SVP Server goes
into Maintenance Lock, the Telephony Gateway will also lock and
set an alarm. No new calls will be allowed but calls in progress will
not be affected.
In multiple SVP Server systems, when one SVP Server goes into
Maintenance Lock, it sends a message to the Telephony
Gateway(s) which will stop using the locked SVP Server. It may
take up to 30 seconds for the message to reach the Telephony
Gateway. If all SVP Servers lock, then the Telephony Gateway will
also lock and set an alarm. No new calls will be allowed but calls in
progress will not be affected.
Checkout all phones: If the TFTP server is on a PC, this command is
used to upgrade each handset without having to reset the Gateway.
This command forces all the handsets on the system to check in with
the Gateway. They will check their current software version vs. the
version stored on the TFTP server and download if needed. Any
handsets in a call will perform their checkout after the call is
complete.
Reset System: If this option is selected, you will be prompted to reset
this SpectraLink 8000 Telephony Gateway.
Reset All Systems: If this option is selected, you will be prompted to
reset all SpectraLink 8000 Telephony Gateways.
Press Esc to return to the
NetLink Wireless Telephone System menu.
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SpectraLink 8000 Telephony Gateway Configuration
Reset the SpectraLink 8000 Telephony Gateway
Note that resetting the SpectraLink 8000 Telephony Gateway(s) will
terminate any calls in progress on the SpectraLink 8000 Telephony
Gateway(s) being reset.
All SpectraLink 8000 Telephony Gateways should be reset at the
end of any maintenance procedure that requires any one
SpectraLink 8000 Telephony Gateway to be reset either via
Maintenance Lock or manually via Reset System. Resetting them all
keeps the SpectraLink 8000 Telephony Gateways synchronized,
which is important for proper system functioning.
The SpectraLink 8000 Telephony Gateways are ready to operate. The
next step is to configure the lines used by the handsets. See the next
section: Telephone Line Configuration.
Note that after the handsets are added and the system is running,
additional configuration options may be chosen to adjust the system
for your usage situation.
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13
Telephone Line Configuration
Telephone line configuration is performed after the initial SpectraLink
8000 Telephony Gateway installation is complete and the Gateway is
configured. The configuration procedure associates a handset with its
telephone port in the SpectraLink 8000 Telephony Gateway.
For the line configuration of handsets, please have the handsets to be
configured and the Wireless Device Planning Worksheet(s). There should
be one worksheet per SpectraLink 8000 Telephony Gateway that lists
the port assignment, extension, and user name for each handset. The
steps to add a handset will need to be done for each handset on each
SpectraLink 8000 Telephony Gateway.
Note that an 8-port Gateway will only show eight line interfaces on
the configuration screen.
Adding or Changing a Handset
When adding or changing a handset, a MAC address must be entered.
Handset registration may be accomplished over the air by simply
selecting the appropriate line MAC address field with the arrow keys,
typing
address is automatically captured. Optionally, the party’s name and
extension number may be recorded. Use the arrow keys to navigate to
the name and extension fields and manually enter the associated data.
The system will not allow you to register the same handset to two
different lines. Use Esc to cancel out of any unwanted transaction.
R for On Air Register and powering on the handset. The MAC
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67
SpectraLink 8000 Telephony Gateway Administration Guide
1. Navigate to the
NetLink Wireless Telephone System menu for the
SpectraLink 8000 Telephony Gateway that serves the port to be
configured. Select
Telephone Line Configuration.
2. Enter the following information for each assigned line. Use the
arrow keys to navigate through the fields.
MAC Address: The MAC address is printed on the sticker
underneath the battery on the handset. It can also be displayed on
the handset by turning off the handset, and then pressing and
holding the
Power On button. The MAC address appears on the
first line of the display (12 characters).
The MAC address can be manually entered by typing the entire
address including digits and colons.
The MAC address can be automatically entered by typing R and
following the prompts to turn on the handset.
Name: Enter the user name assigned to the telephone. This is for
record keeping only; it does not communicate the name to the
PBX or the handset.
Extension: Enter the extension assigned to this telephone. This is
for record keeping only; it does not communicate the extension to
the PBX or the handset.
3. Write the MAC address on the Wireless Planning Device
Worksheet.
4. Repeat steps 2, 3, and 4 for each handset to be added or changed.
5. Press Esc to return to the
NetLink Wireless Telephone System
menu.
68 PN: 1725-36028-001_T.doc
A handset may be associated with one and only one telephone line.
The same MAC address may not be assigned to two or more
telephone lines.
Deleting a Handset
To delete a handset from the SpectraLink 8000 Telephony Gateway
configuration:
Telephone Line Configuration
1. Navigate to the
SpectraLink 8000 Telephony Gateway that serves the port for the
line being used by the handset. Select
Configuration.
2. Use the arrow keys to highlight the line to be deleted.
3. Press D to delete the handset information.
4. Press Y to accept changes.
5. Press Esc to return to the
menu.
If the SpectraLink 8000 Telephony Gateway has been programmed
in the Feature Programming menu for the ADMIN function, a
handset may be added or deleted via another handset. See the
later section on Feature Programming for information about
programming and using this feature.
NetLink Wireless Telephone System menu of the
Telephone Line
NetLink Wireless Telephone System
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14
Features Programming Menu
Two basic types of wired telephone systems exist—analog and digital.
Both types offer special features such as hold, transfer, conference,
camp on, and speed dial. In both types of systems, these features are
activated in a telephone by pressing a series of keys or a single
programmed button on a deskset.
The
Feature Programming option is used in systems that either do not
have SpectraLink Wireless Telephones that use softkeys, or in systems
that have a combination of SpectraLink Wireless Telephones: some
models with softkeys and some without.
In systems that only use SpectraLink Wireless Telephones with
softkeys—the SpectraLink e340/h340/i640 and 8020/8030 Wireless
Telephones—all feature programming is done via the
Programming
option.
Softkey Feature
The
Docking Station Feature Keys Programming option is not used.
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71
Feature Programming (no Softkeys)
If your system is utilizing any SpectraLink Wireless Telephones that
do not have softkeys (PT800 series or earlier),
used to allow these handsets to access system features.
Mute and optional OAI (Open Application Interface) must be
programmed in the
digital systems.
In digital systems, feature programming is done in the PBX. These
features are also programmed into the handsets according to the
directions outlined in the LinkPlus Interface Guide for your PBX.
Feature Programming screen for both analog and
15
Feature Programming is
In analog systems, the
program special features. With Feature Programming you can access
special features by pressing the
another key. This shortcut is called a “macro”. You may define
macros for the digits
FCN followed by a digit or character, you will have access to the
press
associated feature.
The feature programming settings are usually the same for every
SpectraLink 8000 Telephony Gateway. Note that the settings done on
one SpectraLink 8000 Telephony Gateway as described below should
be done on the rest of the SpectraLink 8000 Telephony Gateways
sharing the same PBX so that all handsets have access to the same
special features.
You must use this screen to program all analog features and to
program the MUTE function to FCN 1 in all analog and digital
systems.
Feature Programming screen is used to
FCN key on the handset followed by
1-9, *, 0, and #. After programming, when you
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73
SpectraLink 8000 Telephony Gateway Administration Guide
Navigate to the NetLink Wireless Telephone System menu for the
SpectraLink 8000 Telephony Gateway and select
Programming
. A screen similar to the following displays:
Feature
Programming Digital PBX Features
The numbers and symbols along the left side of the screen indicate
which number or digit key is being pressed after the
activate the feature.
1. Navigate to
2. If a SpectraLink 8000 OAI Gateway is part of the system, navigate
to the key the OAI function is to be assigned to and type OAI.
3. See below for programming the ADMIN feature.
All other digital features are programmed in the PBX per the LinkPlus
Interface Guide for your system.
key 1 and type MUTE.
Programming Analog PBX Features
For analog systems, follow the above steps for digital programming,
then proceed with the steps below:
1. The table below displays the default menu options that are
programmed into the handsets for an analog system. You may set
these same functions here or change them to something else. If
FCN key to
74 PN: 1725-36028-001_T.doc
Features Programming (no Softkeys)
you change them, be sure to enter the corresponding changes in
Menu Programming screen in the next section.
the
Function Key Feature Key Sequence
FCN+1
FCN+2
FCN+3
FCN+4
FCN+5
Mute MUTE
Xfer
Conn
Conf
Fwd
FCN+6
FCN+7
FCN+8
FCN+9
FCN+0
FCN+*
FCN+#
Redial
Pick
Camp
Exit Menus
(Leave Blank)
Consult your wired telephone system documents for the key
sequence that matches the feature in the above table. Blank cells
are provided for your data.
Note that the zero (0), star (*), and pound (#) keys are not
assigned by default, but may be programmed here and in the
default menus on the handsets.
2. Navigate to the function key, press Enter, and type the key
sequence that corresponds to the feature you want to activate for
that function. Press Enter after each entry.
3. Type F to assign the FLASH function.
Example: If the Transfer feature key sequence is “Flash Star 7” and
you wish to keep the default at
FCN+2, navigate to key 2, press
Enter, type F*7 and press Enter.
4. Repeat for each feature you wish to program to a function key
macro.
Remember to note the features and macros so that they can be edited
in the handset menu, if necessary, and programmed into any other
SpectraLink 8000 Telephony Gateways on the same PBX if Send All is
not being used.
When you have finished programming the macros, press Esc to return
to the
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NetLink Wireless Telephone System menu.
SpectraLink 8000 Telephony Gateway Administration Guide
Programming the ADMIN Feature
The ADMIN option allows the system administrator to add and delete
handsets via another handset, rather than via the SpectraLink 8000
Telephony Gateway. Any function key sequence may be programmed
to
ADMIN by typing ADMIN next to the desired key. The ADMIN
feature may be programmed on only one SpectraLink 8000 Telephony
Gateway (the one that contains the line used by the system
administrator) in order to limit its accessibility system-wide.
When the ADMIN function is active, pressing the function key
sequence on the handset will open the ADMIN function. The
following steps allow the administrator to add or delete a handset:
1. Press
2. Enter the SpectraLink 8000 Telephony Gateway password using
3. Once the password is accepted, the SpectraLink 8000 Telephony
4. The handsets assigned to the selected SpectraLink 8000 Telephony
5. Display the line to add or delete a handset and follow the prompts
6. If a name or extension must be associated with an added handset
FCN plus the assigned key. Once in the ADMIN function,
pressing the
previous menu level.
the handset keypad. Note that the password is case sensitive. The
key steps through each letter and number as it is repetitively
pressed.
Gateways are listed. Use the arrow keys to scroll through the list.
Press
0 (the zero key) to select the correct SpectraLink 8000
Telephony Gateway.
Gateway are listed by the last three byte numbers in the MAC
address. If a line is not assigned to a handset, not used will
display. Use the arrow keys to scroll through the lines.
displayed on the handset.
for record keeping purposes, it must be entered on the
SpectraLink 8000 Telephony Gateway
Configuration
FCN key will cancel the action and return to the
Telephone Line
screen.
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Menu Programming (no softkeys)
If your system is utilizing any SpectraLink Wireless Telephones that
do not have softkeys (PTB800 series or earlier),
used to enable these handsets to display a list of system features that
have been programmed for end user access.
Menu Programming is
16
The handset displays a menu of functions when the
pressed. The menu should match the feature programming
established in the
in the PBX for digital systems per the LinkPlus Interface Guide for your
PBX.
The handset displays four menus as the
repeatedly. Each menu has two display lines that are programmed in
Menu Programming screen, which displays all four menus at once.
the
The default factory settings are for features most commonly accessed
by users of the type of PBX installed with the SpectraLink 8000
System. The sample screen shows default menus:
Feature Programming screen for analog systems or
FCN key is pressed
FCN key is
All of the settings can be customized to conform to the feature
programming established at the site. Each SpectraLink 8000
Telephony Gateway should be programmed with identical menus.
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77
SpectraLink 8000 Telephony Gateway Administration Guide
• For analog interfaces, the features defined for the custom menus
should match the features programmed in the
Programming
Feature Programming as Xfer, then you should also define FCN 2
Menu Programming as Xfer.
on
• For digital interfaces, the features defined for the custom menus
screen. For example, if you have defined FCN 2 on
should match the programming assigned through the PBX. For
example, if you have assigned
FCN 2 on the digital telephone that is being emulated by the
handset, you should define
See the Link Plus Interface Guide for your PBX for information on
key assignments for your type of telephone system.
Note that some key assignments cannot be customized on certain
types of telephone systems.
Feature
Xfer to the key that corresponds to
FCN 2 on Menu Programming as Xfer.
Navigate to the
SpectraLink 8000 Telephony Gateway and select
NetLink Wireless Telephone System menu for the
Menu Programming.
The screen will display the defaults for your system.
Each of the four menus displays two lines. The numbers followed by
the equal sign indicate which key to press on the handset to activate
the feature, such as 2=Xfer (Transfer). These lines will display on the
handset exactly as programmed here. All SpectraLink 8000 Telephony
Gateways should be programmed identically.
If any of the factory defaults have been changed via
Programming
or in the steps outlined in the LinkPlus Interface Guide for
Feature
your PBX, the menu items here should be changed so that they
correspond to what has been programmed elsewhere.
Delay function is utilized when the PBX uses softkeys. With
The
Delay, when the FCN key is pressed, the handset displays the features
that are associated with the softkeys so that one of these features can
be selected first. If
Delay is programmed, pressing FCN twice will
bring up the programmed menus immediately.
Restore Factory Defaults allows you to reset the menus. See the
LinkPlus Interface Guide for your PBX for the default menus
programmed by Polycom.
To change the menu settings:
1. Navigate to the menu display screen number (1-4) to be edited.
2. Press Enter to change the information, then enter the information
to be displayed on each line of the menu.
3. Press Enter to save the entries.
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4. Repeat for each menu as needed.
Features Programming (no Softkeys)
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Softkey and Shortcut Key Programming
The softkeys on the SpectraLink e340/h340/i640 and 8020/8030
Wireless Telephones enable quick access to system features. The
softkey programming screen establishes the correspondence between
the PBX features, the softkeys, and the shortcut keys.
There are 16 possible features displayed in the four levels of the
softkey function display area. The default softkeys are at level 0
(zero). The end user scrolls through the softkey display levels by
pressing the
labeled A, B, C, and D and their corresponding display areas on the
handset are shown below.
FCN key to move to the next level. The softkeys are
17
The handset emulates a specific deskset in your vendor’s PBX system.
See the LinkPlus Interface Guide for your system for emulation
information.
The shortcut keys are
pressed by the user while scrolling through the softkeys or while in
the shortcut menu to activate a feature. The feature will activate
whether or not that feature is currently displayed or highlighted.
The sample screens on the next page illustrate the programming
required. The levels are on the left side of the screen and are labeled
Level 0, 1, 2, and 3. The softkeys are labeled A, B, C, and D.
The Softkey Function display area displays level 0 features by
default. Therefore Level 0 softkey features are sometimes not
assigned a shortcut key, as they are readily available.
Use the following screen and the table to construct your
correspondences.
1-9, 0, #, and *. Any shortcut key may be
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81
SpectraLink 8000 Telephony Gateway Administration Guide
Sample screen:
Scroll to remaining options:
Action column indicates that the handset will perform the
The
corresponding function of the emulated desk set. Action field entries
are described in the table on the next page.
The
Menu Label is a description of the feature. The Softkey Label is the
up to four-letter feature abbreviation that is displayed on the handset.
Example
displayed as
Level Softkey Shortcut Menu Label
: To assign FCN + 8 to the Transfer feature, Level 0, softkey C,
Xfer and with the #8 shortcut:
Softkey
Label
0 C 8 Transfer Xfer F8
Action
With the above programming, Xfer will appear in the Cccc display
area at Level 0 and the end user can use the
the
C softkey to transfer a call.
FCN+8 shortcut or press
Use the LinkPlus Interface Guide for your system to determine what
features to assign to softkeys.
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Softkey and Shortcut Key Programming
Speakerphone softkey programming
(SpectraLink 8020/8030 only)
The SpectraLink 8020/8030 Wireless Telephones have an internal
speakerphone which is activated through a softkey. Polycom
recommends programming Level 0, softkey A for the speakerphone
as that position matches the standby position the handset
automatically assigns to the speakerphone.
The speakerphone softkey will be blank on the e340/h340/i640
handsets. If the speakerphone is disabled in the Admin menu, the
Spkr softkey will not appear during standby. However, if it has been
programmed in the SpectraLink 8000 Telephony Gateway, the
softkey will appear during active mode but it will be non-functional.
Spkr
Level Softkey Shortcut Menu Label
0 A Speakerphone Spkr SPKR
Action Entry Description Example
(blank) No action is assigned to softkey.
F
L
MUTE Mutes handset
ADMIN Initiates Admin sequence
OAI
FLASH
HOLD Places active call on hold
SPKR
Used with 0-9, #, *.
Sends a message to the PBX to activate
the feature programmed to this sequence.
Used with 0-9, #, *.
Sends a message to the PBX to activate
the feature associated with this sequence.
Used with 0-9, #, *.
Initiates assigned application
Initiates hookflash
The FLASH action may have keys
following for feature activation
Activates the speakerphone in the
SpectraLink 8020/8030 handsets
Label: Mail
Action: F2
Activates message retrieval.
Label: ReleaseLine
Action: L0
Releases the current line appearance.
Label: Mute
Action: MUTE
Activates Mute function in handset.
Label: Admin
Action: ADMIN
Activates an administrative function in the PBX.
Label: Phone Book
Action: OAI7
Activates application that opens the OAI
application assigned to F7 in the OAI
configuration.
Label: Redial
Action: FLASH##4
Activates the redial feature.
Label: HOLD
Action: HOLD
Hold message to PBX.
Label: Spkr
Action: SPKR
Activates the speakerphone
Softkey
Label
Action
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SpectraLink 8000 Telephony Gateway Administration Guide
Use this table to develop your own programming correspondence:
Level Softkey Shortcut Menu Label Softkey Label Action
0 A
B
C
D
1 A
B
C
D
2 A
B
C
D
3 A
B
C
D
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Software Maintenance
The SpectraLink 8000 Telephony Gateways and the wireless
telephones use proprietary software programs written and
maintained by Polycom Corporation. The software versions that are
running on the system components can be displayed via the
Status
screen.
Downloads for the SpectraLink 8000 Telephony Gateway are
available from
http://www.polycom.com/usa/en/support/voice/wifi/spectralink_8000_telephony.html.
18
System
Software Updates
After software updates are obtained from Polycom, they must be
transferred to the appropriate location in the LAN to update the
component code. Three methods of transfer are used: automatic; FTP
(File Transfer Protocol); or TFTP (Trivial File Transfer Protocol).
The following table shows which method is used by which
SpectraLink 8000 System component:
Device/update method File name
SpectraLink 150 Telephony Gateway
FTP file name to SpectraLink 8000 Telephony Gateway
OAI Telephony Gateway
Automatic from SpectraLink 8000 Telephony Gateway *
* as set in the TFTP Code Update screen for OAI
See SpectraLink Wireless Telephone: OAI Gateway Installation
SpectraLink Wireless Telephones
Automatic from SpectraLink 8000 Telephony Gateway or TFTP Server **
** as set in the Gateway Configuration screen, WT TFTP Download Master, IP
address.
SpectraLink e340/ h340/ i640 Wireless Telephones (w/softkeys)
Automatic from SpectraLink 8000 Telephony Gateway or TFTP Server***
*** as set in the Gateway Configuration screen, WT TFTP Download Master, IP
address.
fnctla.bin,
auxlry.bin
mog600.bin
pdt02c.bin,
pft02c.bin,
phintl.bin
pdt06c.bin
pd11spc.bin
phintl24.bin
pd11gl3.bin
pd11spc3.bin
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SpectraLink 8000 Telephony Gateway Administration Guide
SpectraLink 8020/8030 Wireless Telephones
Automatic from SpectraLink 8000 Telephony Gateway or TFTP Server***
*** as set in the Gateway Configuration screen, WT TFTP Download Master, IP
address.
SpectraLink 8000 SVP Server
Load the updates onto the TFTP server and reboot the SpectraLink 8000 SVP Server.
Updating Larger Systems
A network TFTP server will simultaneously update the handsets
while the SpectraLink 8000 Telephony Gateway updates handsets one
at a time. Therefore, in a larger system, it is best to install and specify
a system TFTP server for the
SpectraLink 8000 Telephony Gateway Configuration) rather than using
the SpectraLink 8000 Telephony Gateway as the TFTP server.
When using Telephony Gateways as the TFTP Download Master in a
multiple Gateway system, configure each Gateway to be the TFTP
Download Master for the handsets registered to it. An update only
takes about a minute and a half, but when that is multiplied by 16
handsets per Gateway, the entire process can take up to half an hour.
Do not specify one Gateway to be the TFTP Download Master for all
handsets. If there are hundreds of handsets queued for updating by
one Gateway, the wait will be very long. Note that if a handset is
updated and then powered off and then back on during this updating
process, it will be placed at the end of the queue and will not be able
to check in with the Gateway until the rest of the handsets have been
updated.
TFTP Download Master (see section 12
pd14udsp.bin
pd14csp.bin
pi1400sp.bin
pd14odsp.bin
slnk_cfg.cfg
SVP100.toc
Flashfs
Zvmlinux
Using FTP
FTP procedure
Navigate to the Gateway Configuration screen and place the
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system in System Lock before proceeding with the FTP procedure.
Note that this will prevent new calls from starting. No calls may be
in progress during the FTP procedure.
Software Maintenance
When using FTP, use a host system to connect to a remote system. In
this example, the host is the client and the server is the Telephony
Gateway. The “put” command means to copy the files from the host
to the remote system. The “get” command means to copy the files
from the remote system to the host.
Note that FTP commands vary with the program being used. Use
the following steps as a general guide but be aware that your FTP
program may use different terms to describe the procedure.
Note: You MUST delete unneeded handset image files on the
SpectraLink 8000 Telephony Gateway to create needed space for
newer software. FTP programs differ in how this is done but
generally allow you to delete files in the host and client location.
To transfer the software using FTP:
1. Connect to the Telephony Gateway using the command: FTP
<hostname> or FTP <IP address>.
2. Log in using the administrator login (“admin”) and password
(default is “admin”). A login confirmation message will display,
followed by the FTP> prompt.
3. At the FTP prompt, type binary. A confirmation message will
display.
At the FTP prompt, type Hash. File transfer progress will be
displayed during the transfer.
4. At the FTP prompt, use the Put command to transfer the required
files to the client server or Telephony Gateway.
5. After files are transferred, use the Quit command to quit FTP.
6. Navigate to the main menu for the Telephony Gateway and select
System Status. Then select Software Versions to verify that
software versions for the Telephony Gateway are correct.
7. Reset the system via the Gateway Configuration screen in order to
restore Maintenance Lock to No.
Note: For all systems with multiple SpectraLink 8000 Telephony
Gateways, ALL upgradeable software files must match exactly (be
the same version).
Note: A graphical user interface FTP client may be utilized in lieu of
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the aforementioned command line FTP procedure.
SpectraLink 8000 Telephony Gateway Administration Guide
Updating Wireless Telephone Software
SpectraLink handsets allow over-the-air transfer of software updates
from the SpectraLink 8000 Telephony Gateway or designated TFTP
server to the handsets.
The downloader function in the handset checks its software version
every time the handset is turned on. If there is any discrepancy in the
functional code (pdt02c.bin or pft02c.bin or pd11spc.bin or
pdt06c.bin) or the image (phintl.bin or phintl24.bin) the handset
immediately begins to download the update.
You may use the
Configuration
PC, this command may be used to upgrade each handset without
having to reset the Gateway. This command forces all the handsets on
the system to check in with the Gateway. They will check their
current software version against the version stored on the TFTP
server and download if needed. Any handset in a call will perform
their checkout after the call has been completed.
Normal download messages
When the handset is powered on, it displays a series of messages
indicating that it is searching for new software, checking the versions,
and downloading. The normal message progression is:
Message Description
Checking
Code
Erasing
Memory
Updating
Code
Handset is contacting the Download Master to determine if it has a newer version of
software that should be downloaded.
Handset has determined that a download should occur and is erasing the current
software from memory. This message also displays a progress bar. When the progress
bar fills the display line the erase operation is complete.
Handset is downloading new software into memory. The number icons at the bottom of
the display indicate which file number is currently being downloaded. This message
also displays a progress bar. When the progress bar fills the display line the update
operation is complete on that file.
Checkout all phones option in the Gateway
menu to update all handsets. If the TFTP server is on a
While the handset is updating, the NO SVC message displays, and the
handset should NOT be powered off.
When the update is complete, the handset displays the extension
number, and is ready for use.
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Software Maintenance
Download failure or recovery messages
The following display messages indicate a failure or recovery
situation during the download process.
Message Description
Server Busy
TFTP
ERROR(x):yy
Erase Failed Download process failed to erase the memory in the handset. This operation will retry.
Waiting
(Internal
Errors)
Handset is attempting to download from a Download Master that is busy downloading other
phones and refusing additional downloads. The handset will automatically retry the download
every few seconds.
A failure has occurred during the TFTP download of one of the files. (x) = The file number
which was being downloaded; yy is an error code describing the particular failure. Possible
error codes are:
01 = TFTP server did not find the requested file.
02 = Access violation (reported from TFTP server).
07 = TFTP server reported "No such user" error. Check the TFTP server configuration.
81 = File put into memory did not CRC. The handset will attempt to download the file again.
FF = Timeout error. TFTP server did not respond within a specified period of time.
Handset has attempted some operation several times and failed, and is now waiting for a
period of time before attempting that operation again.
OE = Error while writing the Flash (return handset to factory)
OF = No functional code (return handset to factory)
Backup and Restore SpectraLink 8000 Telephony Gateway Configuration
Proper software maintenance activities include backing up the system
to safeguard the configuration of the SpectraLink 8000 Telephony
Gateway. FTP is used to copy the Gateway configuration (filename
config.bin) from the SpectraLink 8000 Telephony Gateway for backup
purposes. The files can then be restored to the system as needed, also
using FTP.
The following is an example of software transfer using FTP.
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FTP commands may vary depending on your FTP program.
To copy the configuration from/to the SpectraLink 8000 Telephony
Gateway:
1. Connect to the SpectraLink 8000 Telephony Gateway.
2. Log in using the administrator login and password. A login
confirm message will display, followed by the
FTP> prompt.
SpectraLink 8000 Telephony Gateway Administration Guide
3. At the FTP prompt, type binary. A confirm message will display.
4. Use
Get to backup the files and Put to restore files.
Backup: At the FTP prompt, use the
get command to transfer the
required files from the SpectraLink 8000 Telephony Gateway to
the server:
Restore: At the FTP prompt, use the
get config.bin.
put command to transfer the
required files from the server to the SpectraLink 8000 Telephony
Gateway:
put config.bin.
The get and put commands will copy files. If you have multiple
SpectraLink 8000 Telephony Gateways, be careful not to overwrite
the config.bin files. To avoid this, you can:
• Change directories before you connect and copy each
Gateway’s config.bin file to its own directory.
• Use the local file name form of the get (or put) command to
rename the file when it is copied. For example,
get config.bin gateway1.bin
copies config.bin as gateway1.bin to the host.
• Remember to copy the correct files when restoring configuration
files. For example
put gateway1.bin config.bin
copies gateway1.bin as config.bin to the Telephony Gateway
that you have designated as gateway1.
5. After files are transferred, use the Quit command to quit FTP.
6. Reset the system via the
restore
7. Navigate to the
Configuration
Maintenance Lock to No.
Gateway Configuration and Telephone Line
screens to ensure all configuration information has
Gateway Configuration screen in order to
been restored.
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Troubleshooting via the System Status Menu
Troubleshooting requires full information about the components of
the SpectraLink 8000 System and the larger system, which includes
both the host telephone system and the LAN. SpectraLink 8000
Telephony Gateways provide a “window” into the functioning of the
various wireless components via the
Additional essential information should be provided by a map,
blueprint, or diagram of the facility that clearly shows hardware
components including AP position and handset assignment. Wireless
Telephone Assignment Worksheets should be maintained and accessible
to the wireless telephone system administrator.
System Status Menu.
19
A thorough understanding of the configuration of the system and the
information contained in this document is necessary for anyone who
wishes to handle system malfunction.
Information about telephone line status, system alarms, and network
status displays on various screens accessed through the
Men
u screen, opened from the NetLink Wireless Telephone System
menu of each Telephony Gateway.
System Status
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SpectraLink 8000 Telephony Gateway Administration Guide
Access Point Status: Shows information about the APs that have been
utilized by the handsets.
Error Status: Displays alarm and error message information.
Network Status: Displays information about the Ethernet network to
which the SpectraLink 8000 Telephony Gateway is connected.
Telephone Line Status: Displays information about the PBX lines to
which the SpectraLink 8000 Telephony Gateway is attached and the
handsets associated with these lines.
Wireless Telephone Status: Contains network communications
statistics for each handset.
Software Versions: Lists the software version for each component in
the SpectraLink 8000 System.
Options on the
System Status Menu provide a window into the real
time operation of the components of the SpectraLink 8000 System.
Use this data to determine system function and to troubleshoot areas
that may be experiencing trouble.
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Access Point Status
During a call, handsets send information about their APs to the
SpectraLink 8000 Telephony Gateway. The SpectraLink 8000
Telephony Gateway maintains information on the last 16 APs on
which it has received reports and displays this information on the
Access Point Status screen. Your wireless LAN vendor, and/or
Polycom Customer Support will use the data on this screen to
troubleshoot AP problems.
Troubleshooting via the System Status Menu
From the
displays a maximum of 16 APs, one per row. If the list is full and a
different AP is used by a handset, the AP that has not been heard
from for the longest time is replaced. A sample screen is displayed
here.
System Status Menu, select Access Point Status. The screen
Access Point MAC: The MAC address of the AP.
NumWTs: The number of handsets currently in communication with
this AP.
MaxWTs: The maximum number of handsets that have simultaneously
used the AP since last reset.
NotBest: The number of times a handset indicates that it is not using
the best AP.
Last Heard: The time a report from a handset was received that
included information about the AP. A significant difference between
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SpectraLink 8000 Telephony Gateway Administration Guide
Last Heard and System Uptime indicates that the AP has not been used
recently which might indicate that there has been a break in
communications.
System Uptime: Is the time elapsed since the SpectraLink 8000
Telephony Gateway was last reset or power cycled. This indicator
allows you to check AP activity against SpectraLink 8000 Telephony
Gateway functionality.
If the SpectraLink 8000 Telephony Gateway should be hearing from
an AP due to an active handset that should be using it, but isn’t, there
will be a significant variation in the APs
System Uptime.
Clear: Clearing the statistics sets Num WTS, Max WTS, and Not Best to
zero. It does not remove any APs from the displayed array. The
function allows you start over and view AP activity from that point in
time.
Unless noted otherwise, times are displayed using the format:
D - HH : MM : SS
D is day, HH is hours, MM is minutes, and SS is seconds.
Last Heard time and the
Clear
Error Status
The Error Status screen displays any alarms that indicate some system
malfunction. Some of these alarms are easily remedied and others
require a call to Polycom’s Customer Support Department.
From the
active alarms on the SpectraLink 8000 Telephony Gateway. The
following sample screen displays two Line Sync alarms.
System Status Menu, select Error Status. The screen displays
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Troubleshooting via the System Status Menu
The tables on the following pages display the list of alarm types,
display messages, and description of the error.
Alarm Message Error Description Action
Config
Config No IP address No IP address set in configuration
Config No Ethernet address Bad software or bad flash memory
Config No Flash1 data Bad software or bad flash memory
Config
Config
Config
GW software version
difference
Too many wireless
gateways
Unexpected SVPII
box found on net
No SVPII box
available on net
Conflicting software versions on two
SpectraLink 8000 Telephony
Gateways
More than five SpectraLink 8000
Telephony Gateways on the
network without correct SpectraLink
8000 SVP Server setup
A SpectraLink 8000 SVP Server is
on the network, but the gateway is
not configured to use it.
System is setup to use a
SpectraLink 8000 SVP Server, but
none is available.
Upgrade the down rev.
Set IP address for
SpectraLink 8000 Telephony
Gateway.
Call Polycom Customer
Service.
Check the SpectraLink 8000
SVP Server for QOS setting
in SpectraLink 8000
Telephony Gateway setup
menu, or remove SpectraLink
8000 Telephony Gateways
from the network.
Check the SpectraLink 8000
SVP Server for QOS setting
in SpectraLink 8000
Telephony Gateway setup
menu.
Check the status of the
SpectraLink 8000 SVP
Server.
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SpectraLink 8000 Telephony Gateway Administration Guide
Alarm Message Error Description Action
DAA PBX table unavailable
DAA PBX type unavailable
DAA DAA type Mismatch
DAA
DAA Bootload unavailable
DAA DSP code unavailable
DAA DSP 1 keepalive
DAA DSP 2 keepalive
DAA DSP 1 download
DAA DSP 2 download
DAA AUX DAA Unknown
DAA FPGA Download
DAA
Spoonfeed
unavailable
FPGA Code
Unavailable
Bad software load on
SpectraLink 8000 Telephony
Gateway
Bad software load on
SpectraLink 8000 Telephony
Gateway
Installed PBX interface cannot
be used to attach to the
specified PBX.
Bad software load on
SpectraLink 8000 Telephony
Gateway
Bad software load on
SpectraLink 8000 Telephony
Gateway
Bad software load on
SpectraLink 8000 Telephony
Gateway
Hardware problem on
SpectraLink 8000 Telephony
Gateway
Hardware problem on
SpectraLink 8000 Telephony
Gateway
Hardware problem on
SpectraLink 8000 Telephony
Gateway
Hardware problem on
SpectraLink 8000 Telephony
Gateway
Hardware problem on
SpectraLink 8000 Telephony
Gateway. Auxiliary DAA was
detected but type is unknown.
Bad software load on
SpectraLink 8000 Telephony
Gateway
Bad software load on
SpectraLink 8000 Telephony
Gateway
Call Polycom Customer
Service.
Change the specified PBX or
replace the SpectraLink
8000 Telephony Gateway
with a model that supports
the desired PBX.
Call Polycom Customer
Service.
Reset.
If problem persists, call
Polycom Customer Service.
Call Polycom Customer
Service.
Reset = reset SpectraLink 8000 Telephony Gateway
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Troubleshooting via the System Status Menu
Alarm Message Error Description Action
Line Sync
CT Bootload unavailable
CT DSP code unavailable
CT DSP 1 keepalive
CT DSP 2 keepalive
CT DSP 1 download
CT DSP 2 download
Line [XX] out of sync
(where XX is 1-16)
The line from the host
telephone system is not
communicating with the
SpectraLink 8000 Telephony
Gateway.
Bad software load on
SpectraLink 8000 Telephony
Gateway
Bad software load on
SpectraLink 8000 Telephony
Gateway
Hardware problem on
SpectraLink 8000 Telephony
Gateway
Hardware problem on
SpectraLink 8000 Telephony
Gateway
Hardware problem on
SpectraLink 8000 Telephony
Gateway
Hardware problem on
SpectraLink 8000 Telephony
Gateway.
Check cabling from
telephone system to
SpectraLink 8000 Telephony
Gateway. Check PBX type
to be sure it is correctly
configured.
Call Polycom Customer
Service.
Reset
If problem persists, call
Polycom Customer Service.
Alarm Message Error Description Action
Note: Module alarms listed below should only occur in conjunction with CT/DAA alarms, sh own above.
Module Init data failed
Module
Module
Module Start hardware failed
Module Init data failed
Verify SpectraLink
8000 Telephony
Gateway failed
Config hardware data
failed
Internal software error, usually
seen in conjunction with other
errors.
Internal software error, usually
seen in conjunction with other
errors.
Internal software error, usually
seen in conjunction with other
errors.
Internal software error, usually
seen in conjunction with other
errors.
Internal software error, usually
seen in conjunction with other
errors.
Correct the CT/DAA alarms first
and if the Module alarm persists,
contact Polycom Customer
Support.
Reset = reset SpectraLink 8000 Telephony Gateway
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SpectraLink 8000 Telephony Gateway Administration Guide
Alarm Message Error Description Action
Note: Radio alarms usually indicate internal software errors. Usually there will be no external indication
of a problem.
Radio Invalid Free Level Internal software error
Radio No IP Address Internal software error
Call Polycom Customer
Service.
Radio No IP Packet Internal software error
Radio IP Packet Error
An IP packet with insufficient IP
header length
Radio SRP1 Packet Error
Incompatible software between
handset and SpectraLink 8000
Telephony Gateway
Radio SRP Invalid AID
Incompatible software between
handset and SpectraLink 8000
Telephony Gateway.
Possible network error.
Radio
SRP Invalid Hook
State
Incompatible software between
handset and SpectraLink 8000
Telephony Gateway
Radio Key Buffer Full
Key presses are too fast to
process.
Radio SRP Opcode Error
Incompatible software between
handset and SpectraLink 8000
Telephony Gateway
Radio
Unknown Timeout
Internal software error
State
Radio Unknown line event Internal software error
Possible network problem,
contact network vendor.
Call Polycom Customer
Service.
Provide software version
information.
Call Polycom Customer
Service. Provide software
version information.
If versions are compatible,
contact network
administrator.
Call Polycom Customer
Service.
Provide software version
information.
Slower key presses
Call Polycom Customer
Service.
Provide software version
information.
Call Polycom Customer
Service.
Radio Unknown SRP event Internal software error
Radio SRP event alloc failed
Too many network events
queued for handset. Possible
Contact network
administrator.
network problem or
interference.
Radio
Audio TX queue not
empty
Unable to process all
transmissions within 10 ms.
Indicates high traffic on network
Contact Polycom Customer
Service to diagnose traffic
problem.
1
SpectraLink Radio Protocol: See Network Status section.
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Network Status
The SpectraLink 8000 Telephony Gateway is connected to the
Ethernet network, referred to as the LAN or Local Area Network. The
information about that connection is provided through the
Status
Troubleshooting via the System Status Menu
Network
screen.
From the
System Status Menu, select Network Status. The screen
displays information about the Ethernet network. This information
can help troubleshoot network problems. A sample screen is
displayed here.
Three items display at the top of the screen:
Ethernet Address: MAC address of the SpectraLink 8000 Telephony
Gateway (hexadecimal).
Stats Time Period: The length of time the statistics have been
accumulating in the
uptime, or the time since a user pressed
Pkts and Bytes columns. This is either the system
C=Clear while viewing this
display.
User Time Period: The length of time (in seconds) statistics will
accumulate in the
Userpkts column before resetting to zero. When
troubleshooting a problem, use this setting to isolate statistics for a
given time period (for example, one hour). This is the only field in this
screen that can be changed by the user.
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SpectraLink 8000 Telephony Gateway Administration Guide
The rest of the display is a table of Ethernet statistics. The Pkts and
UserPkts columns list the count of Ethernet packets received or
transmitted. The
Bytes column is the count of bytes received or
transmitted during the amount of time indicated by
Data is transmitted over the SpectraLink 8000 System by
proprietary technology developed by Polycom Corporation. The
SpectraLink Radio Protocol (SRP) packets and bytes can be
differentiated from other types of transmissions and are used to
evaluate system functioning by Polycom customer support and
engineering personnel.
RX SRP: Indicates the number of SRP (SpectraLink Radio Protocol)
packets and bytes received. (RX=“received”)
RX Not SRP: Number of packets and bytes received addressed to the
SpectraLink 8000 Telephony Gateway that are not SRP packets.
RX Broadcast: The number of broadcast packets and bytes received.
RX Multicast: The number of packets and bytes received with the
multicast address. (A “multicast” message is sent to more than one
destination on the network.)
Stats Time.
RX Not For Us: The number of multicast packets and bytes received
that were not for the SpectraLink 8000 Telephony Gateway.
TX SRP: The number of SRP packets and bytes transmitted.
(TX=“transmitted”)
TX Not SRP: The total number of packets and bytes transmitted that are
not SRP packets.
Interrupts: The number of times the Ethernet controller has signaled
the microprocessor that it has received or sent a packet.
Collisions: The number of times the Ethernet controller has attempted
to send a packet, but another device on the network transmitted at the
same time, corrupting the transmission.
Collision Drops: The number of packets the Ethernet controller has
discarded because there were over sixteen collisions. After sixteen
collisions the Ethernet controller hardware discards the current
packet and attempts to send the next packet in its buffer.
CRC Errors: The number of packets discarded by the Ethernet
controller because of a CRC (Cyclic Redundancy Check) error.
Frame Align: The number of packets the Ethernet controller discarded
because of an error in their frame alignment.
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