MAKING A CALL
▪ You can make a call by pressing the Speaker/Line key or picking up the
handset
▪ Dial number directly; Dial the number directly, press SEND button or
Send soft key to call out
▪ Re-dial: Press RD button to enter the Dialed Calls interface, then
choose a record to dial out
During the conversation, you can alternate between Handset, Headset
and Speakerphone by pressing the corresponding buttons or picking up
the handset
PLACING A CALL ON HOLD
▪ Press the Hold button or Hold soft key to put your active call on Hold
and then the corresponding line will blink
▪ If there is only one call on Hold, press the Resume soft key or Hold
button to retrieve the call
▪ If there is more than one call on Hold, press the line keys to switch the
current account (The On-Hold calls are under different lines), or the
Up/Down button to highlight the call (the On-Hold calls are under the
same lines), then press the resume soft key or Hold button to retrieve
the call
TRANSFERRING A CALL
You can transfer a call to another party in one of two ways:
Blind Transfer: Transferring a call directly to another party without
consulting
▪ Press the TRANSFER button or TRANSFER soft key during a call
▪ Enter the extension or phone number you want to transfer the call to
▪ Press the TRANSFER button or TRANSFER soft key to complete the
transfer
▪ The call is connected to the extension or phone number to which you
are transferring
Attended Transfer: Transferring a call with prior consulting
▪ Press the TRANSFER button or TRANSFER soft key during a call
▪ Enter the extension or phone number you want to transfer the call to
▪ Wait for the person to answer the phone
▪ After the party answers the call you can speak to the party if you wish
o Press the TRANSFER button or TRANSFER soft key to complete the
transfer, the call is connected to the extension or phone number to
which you are transferring
o To cancel the transfer, press the CANCEL soft key then press the
appropriate line key to return to the caller
VOLUME ADJUSTMENT
▪ During the call, you can press the volume adjustment keys to adjust
the volume for the speakerphone, handset or headset (volume level
settings for each mode is retained)
▪ To adjust the ringer volume, press the volume adjustment keys when
you are not on a call
VOICEMAIL SETUP
▪ Press the MESSAGES button
▪ When prompted, enter your password and press #
▪ Follow the prompts to setup your voicemail greeting and your name
RECORD VOICEMAIL GREETINGS
▪ Press the MESSAGES button
▪ When prompted, enter your password and press #
▪ Press 6 to access greetings then press 1 to record greetings
▪ Press 1 to record greeting number 1 (or another number for a
greeting), when finished recording press #
VOICEMAIL MESSAGES
▪ Press the MESSAGES button
▪ When prompted, enter your password and press #
▪ Press 1 for new messages
TRANSFER TO VOICEMAIL
▪ When the caller is on the line, press TRANSFER
▪ Dial *7 and then the extension number
▪ Press SEND or the TRANSFER button a second time to complete the call
MUTING A CALL
▪ Press MUTE button to mute the call during a conversation, the power
indication LED will blink
▪ Press MUTE again to get the phone to return to normal conversation
CONFERENCE CALL
▪ During an active call, press the CONFERENCE button
▪ The first call is placed on hold. You will hear a dial tone. dial the
number to conference in, then press the Send soft key
▪ When the call is answered press the CONFERENCE button, the
conference call will now include you and the other two parties
▪ Hang up to disconnect all parties
DO NOT DISTURB
▪ To toggle Do Not Disturb on or off, press the Do Not Disturb key
▪ When the phone is on Do Not Disturb mode, a small icon will appear at
the top right corner the phone screen in the status bar.
CALL HISTORY
When you miss a telephone call your phone will log the call in the missed
calls history. By default, your phone will also post an indicator message
and blink the red light until you view your missed calls history. If you
wish to disable this feature please refer to the SUPPORT and HELPFUL
RESOURCES section on the reverse.
▪ Press the Menu button
▪ Using the Navigation keys, select Features then select Call Lists
▪ Select Missed, Received or Placed to see a list of Missed calls,
Received Calls or Placed Calls
RING TONES
▪ Press the MENU Feature key
▪ Using the Navigation Keys, select Settings, select Basic then select Ring
Type
▪ Press the Play soft key to hear the ringtone
▪ Press the Select key to select the ringtone
Xobee Voice Quick Guide – Polycom SP501 – v2.1.1 – 10/17/2017
INTERCOM/PAGING
To page/intercom an extension:
▪ Dial *9 and then the extension number
▪ The extension you’re dialing will beep then the two-way
communication will be active
To page/intercom all extensions:
▪ Dial *99
All the extensions will beep then a one-way communication will be active
(one way from your extension to all extensions).
Note: Only extension at the same location as your extension will be
paged/intercomed.
DIRECTED PICKUP
To answer another extension that is ringing from your extension
(directed pickup):
▪ Dial *8 and then the extension number that is ringing that you want to
answer
▪ The extension that you selected will be answered with your phone.
PORTAL and ADDITIONAL FEATURES
For information about the Xobee Voice Portal or the following features,
please refer to the Portal Guide.
▪ Portal Login
▪ Call Forwarding
▪ Recorded Calls (Requires Recorded Call Service)
▪ Voicemail Delivery via Email
▪ Changing your email address for voicemail delivery
SUPPORT AND HELPFUL RESOURCES
For system changes or support, contact
phonesupport@xobee.com or 559-579-1300 extension 501
For additional system information, training resources or helpful
resources, please visit www.xobee.com/voip
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