Polycom SOUNDSTATION IP 7000 User Manual

User Guide for the
Polycom

®

SoundStation® IP 7000 Phone
Connected to a Polycom HDX™ System
in Unsupported VoIP Environments

September, 2009 | 1725-40120-001 Rev. B

Trademark Information

POLYCOM®, the Polycom “Triangles” logo and the names and marks associated with Polycom’s products are
trademarks and/or service marks of Polycom, Inc. and are registered and/or common law marks in the United States
and various other countries. All other trademarks are property of their respective owners. No portion hereof may be
reproduced or transmitted in any form or by any means, for any purpose other than the recipient’s personal use, without
the express written permission of Polycom.

Patent Information

The accompanying product is protected by one or more U.S. and foreign patents and/or pending patent applications
held by Polycom, Inc.

Disclaimer

Some countries, states, or provinces do not allow the exclusion or limitation of implied warranties or the limitation of
incidental or consequential damages for certain products supplied to consumers, or the limitation of liability for personal
injury, so the above limitations and exclusions may be limited in their application to you. When the implied warranties
are not allowed to be excluded in their entirety, they will be limited to the duration of the applicable written warranty. This
warranty gives you specific legal rights which may vary depending on local law.

Copyright Notice

Portions of the software contained in this product are:
Copyright © 1998, 1999, 2000 Thai Open Source Software Center Ltd. and Clark Cooper
Copyright © 1998 by the Massachusetts Institute of Technology
Copyright © 1998-2003 The OpenSSL Project
Copyright © 1995-1998 Eric Young ([e-mail]). All rights reserved
Copyright © 1995-2002 Jean-Loup Gailly and Mark Adler
Copyright © 1996-2004, Daniel Stenberg, <[e-mail]>

Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated
documentation files (the “Software”), to deal in the Software without restriction, including without limitation the rights to
use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to
whom the Software is furnished to do so, subject to the following conditions:

The above copyright notice and this permission notice shall be included in all copies or substantial portions of the
Software.

THE SOFTWARE IS PROVIDED “AS IS”, WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED,
INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR
PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE
LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR
OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER
DEALINGS IN THE SOFTWARE.

© 2009 Polycom, Inc. All rights reserved.

Polycom, Inc.
4750 Willow Road
Pleasanton, CA 94588-2708
USA

No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for
any purpose, without the express written permission of Polycom, Inc. Under the law, reproducing includes translating
into another language or format.

As between the parties, Polycom, Inc., retains title to and ownership of all proprietary rights with respect to the software
contained within its products. The software is protected by United States copyright laws and international treaty
provision. Therefore, you must treat the software like any other copyrighted material (e.g., a book or sound recording).

Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc., is not responsible
for printing or clerical errors. Information in this document is subject to change without notice.

ii

About This Guide

This guide explains how to use your Polycom® SoundStation® IP 7000
conference phone when it is connected to a Polycom HDX™ system in an
unsupported VoIP environment. In this environment, you can use your phone
to manage both audio-only and video calls, as well as conference calls that
have a combination of audio-only and video calls.

Note

An unsupported VoIP environment is a call platform that has not been tested with
the SoundStation IP 7000 phone, and therefore is not supported. For a current list
of supported call platforms, go to

http://www.polycom.com/products/voice/conferencing_solutions/ssip_interoperabilit
y_partner_platforms.html

You can connect your phone to the following Polycom HDX systems:

• Polycom HDX™ 4000 series

• Polycom HDX™ 6000 HD

• Polycom HDX™ 7000 series

• Polycom HDX™ 8000 HD

• Polycom HDX™ 9000 series

For information on how to set up your phone and Polycom HDX system in an
unsupported VoIP environment, including information on software
compatibility, see the Integration Guide for the Polycom SoundStation IP 7000
Phone Connected to a Polycom HDX System in Unsupported VoIP Environments,
available from www.polycom.com/voicedocumentation.

iii

User Guide for the Polycom SoundStation IP 7000 Phone Connected to a Polycom HDX System in Unsupported VoIP Environments

iv

Contents

About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii

Using Your Phone with a
Polycom HDX System

Using the Keys and Soft Keys on Your Phone . . . . . . . . . . . . . . . . . . . . . . . . 2

Using Soft Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Using Scroll Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Using the Select Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Placing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Placing Calls When You Don’t Have Any Calls . . . . . . . . . . . . . . . . . . . 4

Placing Calls When You Already Have a Call . . . . . . . . . . . . . . . . . . . . . 5

Placing Calls Using Call Lists, the Local Contact Directory,

Speed Dial Index Numbers, and the Redial Key . . . . . . . . . . . . . . . . . . . 5

Calling from a Call List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Calling from the Local Contact Directory . . . . . . . . . . . . . . . . . . . . . 7

Calling from the Speed Dial List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Calling Using the Redial Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Ending Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Rejecting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Hosting Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Setting Up Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Handling Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Managing Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Controlling Volume and Muting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Showing Content . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Handling Computer or Mobile Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Listening to Computer or Mobile Audio . . . . . . . . . . . . . . . . . . . . . . . . 13

Safety Notices . . . . . . . . . . . . . . . . . . . . . . . . Safety Notices–1

v

User Guide for the Polycom SoundStation IP 7000 Phone Connected to a Polycom HDX System in Unsupported VoIP Environments

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Index–1

End-User License Agreement for Polycom® Software

vi

Using Your Phone with a
Polycom HDX System

When your SoundStation IP 7000 conference phone is connected to a
Polycom HDX system in an unsupported VoIP environment, you can manage
both audio-only calls and video calls from your phone. You can also manage
conference calls that can be a combination of audio-only (including audio from
mobile phones and computer calling applications) and video calls. In an
unsupported VoIP environment, you cannot place calls on hold, forward calls,
or transfer calls.

This guide describes how to use your phone when it is connected to a
Polycom HDX system in an unsupported VoIP environment, and how to use
the keys and soft keys on your phone to perform basic phone functions.

The topics include:

• Using the Keys and Soft Keys on Your Phone on page 2

Note

• Placing Calls on page 3

• Answering Calls on page 7

• Ending Calls on page 8

• Rejecting Calls on page 8

• Hosting Conference Calls on page 8

• Controlling Volume and Muting Calls on page 11

• Showing Content on page 12

• Handling Computer or Mobile Audio on page 13

You can perform many of the above phone functions using the Polycom HDX
system’s remote control or keypad. For detailed information on how to use the
remote control or keypad, see the user guide for your Polycom HDX system at

www.polycom.com/videodocumentation.

1

User Guide for the Polycom SoundStation IP 7000 Phone Connected to a Polycom HDX System in Unsupported VoIP Environments

Using the Keys and Soft Keys on Your Phone

For many phone functions, you need to press a soft key, scroll key, or the
Select key.

The following figure shows the location of the soft keys, scroll keys, and the
Select key on your phone console.

Using Soft Keys

2

Your phone has four soft keys. Press a soft key, , to access a function that
displays directly above the soft key.

Using Scroll Keys

Using the Select Key

Using Your Phone with a Polycom HDX System

Your phone has four scroll keys:

• Up scroll key, —Press this key to scroll through lists and to view
speed dial information.

• Right scroll key, —Press this key to view the Placed Calls list.

• Down scroll key, —Press this key to scroll through lists and to

view the Missed Calls list.

• Left scroll key, —Press this key to view the Received Calls list.

Placing Calls

To select an item in a list, scroll to the item, and then press the Select key, .

You can place calls in these ways:

• Placing Calls When You Don’t Have Any Calls

• Placing Calls When You Already Have a Call

• Placing Calls Using Call Lists, the Local Contact Directory, Speed Dial

Index Numbers, and the Redial Key

3

User Guide for the Polycom SoundStation IP 7000 Phone Connected to a Polycom HDX System in Unsupported VoIP Environments

Placing Calls When You Don’t Have Any Calls

When you place a call, you must specify if the call will be an audio-only call or
a video call.

To place a call when you don’t have any calls:

1. Do one of the following:

— Press .

The message “Video or Phone Call?” displays. To place a video call,
press the Video soft key. To place an audio-only call, press the Phone
soft key.

or

— To place a video call, press the Video soft key. To place an audio-only

call, press the Phone soft key.

or

— Enter the phone number of the site you want to call. Then, press the

Phone soft key (to place an audio-only call) or the Video soft key (to

place a video call). The call is placed.

Note

2. Do one of the following:

— To enter a phone number, enter the number of the site you want to call.

or

— To enter an IP address or URL (for video calls only):

Placing a call using an IP address or URL may not be enabled for your phone. For
more information, see your system administrator.

Toggle the ABC and 123 soft keys to enter the URL or IP address of the
site you want to call.

You can switch between entering a number or IP address, or a URL,
by pressing the 123 and ABC soft keys.

To enter the letters that display on a number key, press the number
key one or more times.

For example, to enter “a,” press once. To enter “c,” press

three times quickly.

To enter “.” and “@”, press one or more times quickly.

3. Press or the Dial soft key.

4

Using Your Phone with a Polycom HDX System

The following figure shows a video call to 1955.

The following figure shows an audio-only call to 1955.

Placing Calls When You Already Have a Call

If you place a call when you already have a call, you automatically create a
conference between yourself, the existing call, and the new site you call. For
more information, see the instructions for setting up a conference using the
Add Phone or Add Video soft keys under Setting Up Conference Calls
on page 9.

Note

The number of audio-only and video calls you can include in a conference call
depends on how your system is set up. To find out the exact number, see your
system administrator.

Placing Calls Using Call Lists, the Local Contact Directory, Speed Dial Index
Numbers, and the Redial Key

Note

The directories on your phone and on the Polycom HDX system are not integrated.
Directory entries on the phone do not display on the Polycom HDX system, and
directory entries on the Polycom HDX system do not display on the phone.

5

User Guide for the Polycom SoundStation IP 7000 Phone Connected to a Polycom HDX System in Unsupported VoIP Environments

Instead of entering phone numbers, URLs, and IP addresses from memory,
you can access call lists, your local Contact Directory, and speed dial lists to
place audio-only and video calls. You can also redial numbers.

For detailed information on using the local Contact Directory and the
Redial key, see the User Guide for the Polycom SoundStation IP 7000 Phone at

www.polycom.com/voicedocumentation.

Calling from a Call List

You can choose a number from a received, placed, or missed calls list. To dial
a recently-dialed number, choose a number from the placed calls list.

The following figure shows a Placed Calls list.

Note

Depending on the Polycom HDX system you have, caller information for certain
audio-only calls may not display in the Received and Missed Calls lists. Therefore,
you may not be able to dial certain calls from these lists.

To place a call from a call list:

1. Do one of the following:

— To access the Received Calls list, press .

— To access the Placed Calls list, press .

— To access the Missed Calls list, press .

2. Scroll to the call you want to dial.

3. Press or the Dial soft key.

6

Using Your Phone with a Polycom HDX System

Calling from the Local Contact Directory

The local Contact Directory is a list of local contacts that you can manage and
update.

To place a call from the local Contact Directory:

1. Press the Dir soft key, and then select Contact Directory.

2. Scroll to the contact you want to dial.

3. Press or the Dial soft key.

Calling from the Speed Dial List

A speed dial list is a list of contacts associated with a speed dial number. You
can use the speed dial list to quickly dial a contact.

To place a call using the speed dial list:

1. Press .

Answering Calls

2. From the Speed Dial Info screen, scroll to the site you want to call.

3. Press or the Dial soft key.

Calling Using the Redial Key

You can redial the last number you dialed.

To place a call using the Redial key:

>>

Press .

You can answer an incoming call when you are already in a call, or when you
don’t have a current call. If you answer a call when you already have a call, a
conference is automatically created between yourself, the existing call, and the
call you answer.

Note

The number of audio-only and video calls you can include in a conference call
depends on how your system is set up. To find out the exact number, see your
system administrator.

7

User Guide for the Polycom SoundStation IP 7000 Phone Connected to a Polycom HDX System in Unsupported VoIP Environments

To answer an incoming call:

>>

Press the Answer soft key. (If you already have a call, press the Down
scroll key to select the new call, and then press the Answer soft key.)

If you were already in a call, a conference is automatically created between
yourself, the existing call, and the call you answer.

Ending Calls

To end a call:

>>

Press or the End Call soft key.

To end a conference call, or remove a conference call participant, see

Handling Conferences on page 10 and Managing Conferences on page 10.

Rejecting Calls

You can ignore an incoming audio-only or video call.

To ignore an incoming call:

>>

Press the Reject soft key. (If you already have a call, press the Down scroll
key to select the incoming call, and then press the Reject soft key.)

Hosting Conference Calls

When you use your phone to create a locally-hosted conference call, you can
include one or more audio-only calls and one or more video calls. The number
of audio-only and video calls you can include depends on how your system is
set up. To find out the exact number, see your system administrator.

Note

For information on how to use your Polycom HDX system to include multiple sites in
calls, see the user guide for your Polycom HDX system at

www.polycom.com/videodocumentation.

8

The following figure shows a video conference. The video icon, ,

displays when at least one conference call participant connects by video.

Setting Up Conference Calls

To set up a conference, use the Add Phone or Add Video soft keys.

Using Your Phone with a Polycom HDX System

To set up a conference using the Add Phone or Add Video soft keys:

1. Call the first site. See Placing Calls on page 3.

The following figure shows a video call to Jacklyn Smith.

2. Place a call to the second site:

a To place a video call, press the Add Video soft key. To place an

audio-only call, press the Add Phone soft key.

b Call the second site. See Placing Calls on page 3.

The call is placed, and a conference is automatically created.

Note

For certain audio-only calls, a conference is not automatically created. To create a

conference, press the Add Phone soft key again.

9

User Guide for the Polycom SoundStation IP 7000 Phone Connected to a Polycom HDX System in Unsupported VoIP Environments

To continue to add video calls to a conference, press the Add Video soft key
from the Active:Conference screen, and then place a call to the site you want
to add to the conference. When the site answers, the people automatically join
the conference.

To continue to add audio-only calls to a conference, press the Add Phone soft
key from the Active:Conference screen, and then place a call to the site you
want to add to the conference. When the site answers, the people
automatically join the conference.

Note

Handling Conferences

For certain audio-only calls, the site will not automatically join the conference. To

join the people in the conference, press the Add Phone soft key again.

During a conference, the Add Phone and Add Video soft keys display so you
can add additional sites to the conference. From the Active:Conference screen,
you can also end the conference.

To end the conference:

>>

From the Active:Conference screen, press or the End Call soft key.

The message “End Entire Conference?” displays. Do one of the following:

— To end all calls (including the connection between all participants),

press or the Yes soft key.

— If you don’t want to end all calls, but just remove a conference call

participant, press the No soft key. The Manage Conference screen
displays. To remove a conference call participant using the Manage
Conference screen, see Managing Conferences, below.

Managing Conferences

The Manage soft key is available during conference calls. From the
Manage Conference screen, you can scroll to a conference call participant and
then remove the participant, or view information about the participant.

Note

To manage a conference:

>>

10

— To return to the Active:Conference screen, press the Cancel soft key.

You cannot manage certain audio-only conferences.

From the Active:Conference screen, press the Manage soft key.

You can access the following soft keys from the Manage Conference screen:

•Info—Provides additional information about the selected participant.

• Back—Returns you to the Active:Conference screen.

•End Call—Removes the selected conference call participant.

•Content—Shows content to near-site and far-site video participants. (For

more information on showing content, see Showing Content on page 12.)

To remove a conference call participant:

>>

From the Manage Conference screen, scroll to the participant you want to

remove, and then press or the End Call soft key.

Controlling Volume and Muting Calls

When your phone is connected to a Polycom HDX system, all audio-only calls
use your phone’s speaker. Any video calls (or conference calls that include at
least one video call) use the speaker connected to the Polycom HDX system.
As well, the phone (and attached extension microphone, if applicable) acts as
the microphone for all calls. You use your phone’s volume and Mute buttons
to mute and adjust the volume of both audio-only and video calls.

Using Your Phone with a Polycom HDX System

To adjust the speaker volume:

>>

During a call, press either or .

To mute the microphone:

>>

During a call, press on the phone console.

The LEDs glow red, and the mute icon, , displays on the phone screen.

A mute icon also displays on the Polycom HDX system screen. The other
person (or people) cannot hear you. You can still hear all other people while
Mute is enabled.

To turn off the Mute feature, press (on the phone console) again.

11

User Guide for the Polycom SoundStation IP 7000 Phone Connected to a Polycom HDX System in Unsupported VoIP Environments

To mute the microphone if you use an extension microphone or Polycom HDX
Microphone Array:

>>

Press on the phone console or the button on the top of the

extension microphone or Polycom HDX Microphone Array.

To turn off the Mute feature, press or again.

Note

Showing Content

When you press the Mute key on the phone, or on any extension microphone or
Polycom HDX Microphone Array, you mute the microphone on the phone and all
extension microphones and Polycom HDX Microphone Arrays connected to your
phone and to the Polycom HDX system. (You will not mute audio from other
sources, such as a computer, VCR, or DVD player.)

You can also control the volume and mute microphones (including your phone’s
microphones) using the Polycom HDX system’s remote control or keypad. For more
information, see the user guide for your Polycom HDX system at

www.polycom.com/videodocumentation.

A Content soft key displays on your phone so that you can show content to
near-site participants, as well as to near-site and far-site video participants
during a video call or conference. The Content soft key displays when your
phone is idle, or when you have a call.

Depending on the Polycom HDX system you have, you may be able to show
the following:

• Information stored on a computer

• A paper document or object placed on a document camera

12

• A videotape or DVD

For information on how to connect a computer, document camera, VCR, or
DVD player to a Polycom HDX system so you can show content, see your
system administrator.

For detailed information on how to show content, see the user guide for your
system at www.polycom.com/videodocumentation.

To start and stop showing content:

>>

Press the Content soft key.

Handling Computer or Mobile Audio

Your conference phone has a 2.5mm audio connector to connect to a mobile
phone or to a computer calling application. You connect a mobile phone or
computer calling application so you can use the conference phone speaker to
stream two-way audio from the mobile phone or computer calling application
for hands-free conversations. When you connect mobile or computer audio to
your conference phone, all participants in a call or conference call (including
those connected through a mobile phone or computer calling application) can
hear and speak to each other.

You connect your phone to a computer or mobile audio source using the
Computer Calling Cable or Mobile Phone Cable. For information on
connecting these cables to your phone, see the Integration Guide for the Polycom

SoundStation IP 7000 Phone Connected to a Polycom HDX System in Unsupported
VoIP Environments, available at www.polycom.com/voicedocumentation.

Your phone handles computer or mobile audio just like an audio-only call,
except:

• All computer or mobile audio displays on your phone screen as
“From: PC-Mobile audio.”

Using Your Phone with a Polycom HDX System

• You do not use or the Answer soft key to listen to computer or

mobile audio. For information on how to listen to computer or mobile
audio, see Listening to Computer or Mobile Audio, below.

Note

Your conference phone always displays an audio source (From:PC-Mobile audio) if
either the Computer Calling Cable or Mobile Phone Cable is connected to your
conference phone.

Audio from computer calling applications or mobile phones does not display in your
conference phone Call Lists.

Listening to Computer or Mobile Audio

You can connect the computer or mobile audio source while your conference
phone is in an idle state, or when you already have a call.

If you connect a computer or mobile audio source to your conference phone
when your conference phone is idle, you immediately hear any audio
associated with the mobile phone or computer calling application.

To listen to computer or mobile audio when you already have a call:

>>

Connect the computer calling application or mobile phone to the
conference phone.

A conference is automatically created between yourself, the existing call, and
the computer or mobile audio source.

13

User Guide for the Polycom SoundStation IP 7000 Phone Connected to a Polycom HDX System in Unsupported VoIP Environments

To remove a computer or mobile audio source, disconnect the
Computer Calling Cable or Mobile Phone Cable from the conference phone. If
you want to keep the connection for future computer or mobile audio calls,
end the call from your computer or mobile phone, but do not remove the
Computer Calling Cable or Mobile Phone Cable. Your conference phone will
always display an audio source (From:PC-Mobile audio) if either cable is
connected to your phone.

14

Safety Notices

Service Agreements

Please contact your Polycom Authorized Reseller for information about service agreements applicable to your
product.

Governing Law

This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California, U.S.A., and
by the laws of the United States, excluding their conflicts of laws principles. The United Nations Convention on
Contracts for the International Sale of Goods is hereby excluded in its entirety from application to this Limited
Warranty and Limitation of Liability.

All rights reserved under International and Pan-American Copyright Conventions. No part of the contents of this
manual may be copied, reproduced, or transmitted in any form or by any means, or translated into another language
or format, in whole or part, without written consent from Polycom, Inc. Do not remove (or allow anybody else to
remove) any product identification, copyright or other notices.

Limitations of Liability

LIMITATION OF LIABILITY. TO THE FULL EXTENT ALLOWED BY LAW, POLYCOM EXCLUDES FOR ITSELF
AND ITS SUPPLIERS ANY LIABILITY, WHETHER BASED IN CONTRACT OR TORT (INCLUDING
NEGLIGENCE), FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF
ANY KIND, OR FOR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION OR
DATA, OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE,
INSTALLATION, MAINTENANCE, USE, PERFORMANCE, FAILURE, OR INTERRUPTION OF ITS PRODUCTS,
EVEN IF POLYCOM OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES, AND LIMITS ITS LIABILITY TO REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE
PRICE PAID, AT POLYCOM’S OPTION. THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE
AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE.

Safety Notices – 1

User Guide for the Polycom SoundStation IP 7000 Phone Connected to a Polycom HDX System in Unsupported VoIP Environments

Polycom Limited Warranty and Limitation Liability

LIMITED WARRANTY. Polycom warrants to the end user (“Customer”) that this product is expected to be free from
defects in workmanship and materials, under normal use and service, for one year from the date of purchase from
Polycom or its authorized reseller.

Polycom’s sole obligation under this express warranty is at Polycom’s option and expense, to repair the defective
product or part, deliver to Customer an equivalent product or part to replace the defective item, or if neither of the
two foregoing options are reasonably available, Polycom may, on its sole discretion, refund to Customer the
purchase price paid for the defective product. All products that are replaced will become the property of Polycom.
Replacement products or parts may be new or reconditioned.

Polycom is expected to warrant any replaced or repaired product or part for ninety (90) days from shipment, or the
remainder of the initial warranty period, whichever is longer. Products returned to Polycom must be sent prepaid
and packaged appropriately for safe shipment, and it is recommended that they be insured or sent by a method that
provides for tracking of the package. Responsibility for loss or damage does not transfer to Polycom until the
returned item is received by Polycom. The repaired or replaced item will be shipped to Customer, at Polycom’s
expense, not later than thirty (30) days after Polycom receives the defective product, and Polycom will retain risk of
loss or damage until the item is delivered to Customer.

Exclusions

Polycom will not be liable under this limited warranty if its testing and examination disclose that the alleged defect or
malfunction in the product does not exist or results from:

• Failure to follow Polycom’s installation, operation, or maintenance instructions.

• Unauthorized product modification or alteration.

• Unauthorized use of common carrier communication services accessed through the product.

• Abuse, misuse, negligent acts or omissions of Customer and persons under Customer’s control; or

• Acts of third parties, acts of God, accident, fire, lightening, power surges or outages, or other hazards.

Warranty Exclusive

IF A POLYCOM PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE, CUSTOMER’S SOLE REMEDY
FOR BREACH OF THAT WARRANTY SHALL BE REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE
PRICE PAID, AT POLYCOM’S OPTION. TO THE FULL EXTENT ALLOWED BY LAW, THE FOREGOING
WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES, TERMS,
OR CONDITIONS, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW, STATUTORY OR
OTHERWISE, INCLUDING WARRANTIES, TERMS, OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR
A PARTICULAR PURPOSE, SATISFACTORY QUALITY, CORRESPONDENCE WITH DESCRIPTION, AND
NON-INFRINGEMENT, ALL OF WHICH ARE EXPRESSLY DISCLAIMED. POLYCOM NEITHER ASSUMES NOR
AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE
SALE, INSTALLATION, MAINTENANCE OR USE OF ITS PRODUCTS.

Safety Notices – 2

Safety Notices

Safety and Compliance

Part 15 FCC Rules

This device is compliant with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and

2. This device must accept any interferences received, including interference that may cause undesired operation.

Class A Digital Device or Peripheral

Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to
part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference
when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate
radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correct the interference at his own expense.

Modifications

In accordance with Part 15 of the FCC Rules, the user is cautioned that any changes or modifications not expressly
approved by Polycom, Inc. could void the user’s authority to operate the equipment. This equipment may not be
used on a coin service or party line.

Installation Instructions

Installation must be performed in accordance with all relevant national wiring rules.

L’Installation doit être exécutée conformément à tous les règlements nationaux applicable au filage électrique.

When using Power over Ethernet (PoE), the equipment is to be connected only to PoE networks without
connections to the outside plant.

Plugs Acts as Disconnect Device

The socket outlet to which this apparatus is connected must be installed near the equipment and must always be
readily accessible.

La prise électrique à laquelle l’appareil est branché doit être installée près de l’équipement et doit toujours être
facilement accessible.

Industry Canada (IC)

This Class [A] digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la classe [A] est conforme à la norme NMB-003 du Canada.

CE and VCCI Mark

This SoundStation IP 7000 phone is marked with the CE mark. This mark indicates compliance with EC Directives
2006/95/ED and 2004/108/EC. A full copy of the Declaration of Conformity can be obtained from Polycom Ltd.,
270 Bath Road, Slough, Berkshire, SL1 4DX, UK.

Safety Notices – 3

User Guide for the Polycom SoundStation IP 7000 Phone Connected to a Polycom HDX System in Unsupported VoIP Environments

Safety and Compliance (continued)

WARNING Electrical Safety

To avoid electric shock, do not connect safety extra low voltage (SELV) circuits to teleconference station network
(TNV) circuits. LAN ports contain SELV circuit, and WAN ports contain TNV circuits. Some LAN and WAN ports
both use RJ-45 connectors. Use caution when connecting cables.

This product is rated 48Vdc, 0.375A. When used with the optional external power supply, the power supply shall be
a Listed power supply with a LPS output, rated 48V, min. 0.375A.

Russian Compliance

Ministry of Information Technologies & Communication of the Russian Federation - Declaration of Conformity
DoC # СПД-1918. Expiry 03/28/2011.

Safety Notices – 4

Index

A

Add Phone soft key 9
Add Video soft key 9
adding sites to conference calls 10
answering calls 7

C

call lists, using 5
calls

answering 7
ending 8, 10
placing 3

rejecting 8
cell phones, handling 13
computer calling applications, handling 13
Computer Calling Cable 13
conference call participants, removing 11
conference calls

about 8

adding sites to 10

ending 10, 11

managing 10

setting up 9
Contact Directory, dialing from 5
Content soft key 12
content, showing 12

D

dialing IP addresses and URLs 4
directories, using 5

E

End Call soft key 8, 10, 11
ending calls 8
ending conference calls 10, 11
extension microphones, muting 12

I

Info soft key
IP addresses, dialing 4

11

M

managing conference calls 10
microphones, muting 11, 12
Missed Calls list, accessing 3
mobile audio, handling 13
Mobile Phone Cable 13
Mute key, using 11, 12
muting microphones 11

P

Phone soft key 4
placing calls 3
Polycom HDX Microphone Array, muting 12
Polycom HDX systems, compatibility iii

R

Received Calls list, accessing 3
Redial key, using 5, 7
Reject soft key 8
rejecting calls 8
removing conference call participants 11

S

scroll keys, about 2
Select key, about 2
showing content 12
soft keys, about 2
speaker volume, adjusting 11
speed dial list, accessing 3
speed dials, using 5, 7

U

URLs, dialing 4

V

Video soft key 4
volume, adjusting 11

Index – 1

User Guide for the Polycom SoundStation IP 7000 Phone Connected to a Polycom HDX System in Unsupported VoIP Environments

Index – 2

End-User License Agreement for Polycom® Software

This End-User License Agreement (“Agreement”) is a legal agreement between you (either an individual
or a single entity) and Polycom, B.V for the Polycom Software Product licensed by Polycom B.V in Europe,
the Middle East, Africa, and Asia Pacific or Polycom, Inc., for the Polycom Software Product licensed by
Polycom, Inc. in the rest of the world (collectively, “Polycom”). The Software Product includes the
computer software included herewith and may include associated media, printed materials and online or
electronic documentation (“Software Product”). By clicking ‘I agree’ or by installing, copying, or otherwise
using the Software Product, you agree to be bound by the terms of this Agreement. If you do not agree to
the terms of this Agreement, do not install or use the Software Product, and return it to your place of
purchase for a full refund.

The Software Product is protected by copyright laws and international copyright treaties, as well as other
intellectual property laws and treaties. The Software Product is licensed (not sold) to you, and its use is
subject to the terms of this Agreement.

1. GRANT OF LICENSE.

Subject to the terms of this Agreement, Polycom grants to you a nonexclusive license to install and use the
Software Product included with the Polycom product that incorporates or uses the Software Product (the
“Product”). You may use the Software Product only in connection with the use of the Product. You are not
permitted to lease, rent, distribute or sublicense the Software Product or to use the Software Product in a
time-sharing arrangement or in any other unauthorized manner. Further, no license is granted to you in
the human readable code of the Software Product (source code). Except as provided below, this License
Agreement does not grant you any rights to patents, copyrights, trade secrets, trademarks, or any other
rights in respect to the Software Product.

2. DESCRIPTION OF OTHER RIGHTS AND LIMITATIONS.

2.1 Limitations on Reverse Engineering, Decompilation, and Disassembly. You may not reverse
engineer, decompile, or disassemble the Software Product, except and only to the extent that such activity
is expressly permitted by applicable law notwithstanding this limitation. The Software Product is licensed
as a single product. Its component parts may not be separated for use on more than one Product.

2.2 Backup. Except as expressly provided for under this Agreement, you may not copy the Software
Product, except, however, you may keep one copy of the Software Product and, if applicable, one copy of
any previous version for back-up purposes, only to be used in the event of failure of the original. All
copies of the Software Product must be marked with the proprietary notices provided on the original
Software Product. You may not reproduce the supporting documentation accompanying the Software
Product.

2.3 Modifications. You may not modify, translate, or create derivative works of the Software Product.

2.4 Proprietary Notices. You may not remove or obscure any proprietary notices on or in the Software

Product or the supporting documentation.

2.5 Software Transfer. You may permanently transfer all of your rights under this Agreement provided
you retain no copies, you transfer all of the Software Product (including all component parts, the media,
any printed materials, any upgrades, this Agreement, and, if applicable, the Certificate of Authenticity),
and any recipient agrees to the terms of this Agreement. If the Software Product is an upgrade, any
transfer must include all prior versions of the Software Product. However, if the Software Product is
marked “Not for Resale” or “NFR,” you may not resell it or otherwise transfer it for value.

2.6 Copyright. All title and copyrights in and to the Software Product (including, but not limited to, any
images, photographs, animations, video, audio, music, text, and “applets” incorporated into the Software
Product), the accompanying printed materials, and any copies of the Software Product are owned by
Polycom or its suppliers. The Software Product is protected by copyright laws and international treaty
provisions. Title, ownership rights, and intellectual property rights in the Software Product shall remain In
Polycom or its suppliers. Title and related rights in the content accessed through the Software Product is
the property of such content owner and may be protected by applicable law. This Agreement gives you no
rights in such content.

2.7 Confidentiality. The Software Product contains valuable proprietary information and trade secrets
of Polycom and its suppliers and you shall protect the confidentiality of, and avoid disclosure and
unauthorized use of, the Software Product.

2.8 Dual-Media Software. You may receive the Software Product in more than one medium.
Regardless of the type or size of medium you receive, you may use only one medium that is appropriate
for your single Product. You may not use or install the other medium on another Product.

2.9 Reservation. Polycom reserves all rights in the Software Product not expressly granted to you in this
Agreement.

3. SUPPORT SERVICES.

Polycom may provide you with support services related to the Software Product (“Support Services”). Use
of Support Services is governed by the Polycom policies and programs described in the
Polycom-provided materials. Any supplemental software code provided to you as part of the Support
Services is considered part of the Software Product and is subject to the terms and conditions of this
Agreement. With respect to technical information you provide to Polycom as part of the Support Services,
Polycom may use such information for its business purposes, including for product support and
development. Polycom will not utilize such technical information in a form that personally identifies you.

4. TERMINATION.

Without prejudice to any other rights, Polycom may terminate this Agreement if you fail to comply with
any of the terms and conditions of this Agreement. In such event, you must destroy all copies of the
Software Product and all of its component parts. You may terminate this Agreement at any time by
destroying the Software Product and all of its component parts.

5. UPGRADES.

If the Software Product is labeled as an upgrade, you must be properly licensed to use the software
identified by Polycom as being eligible for the upgrade in order to use the Software Product. A Software
Product labeled as an upgrade replaces and/or supplements the software that formed the basis for your
eligibility for the upgrade. You may use the resulting upgraded Software Product only in accordance with
the terms of this Agreement. If the Software Product is an upgrade of a component of package of software
programs that you licensed as a single product, the Software Product may be used and transferred only as
part of that single Software Product package and may not be separated for use on more than one Product.

6. WARRANTY AND WARRANTY EXCLUSIONS.

6.1 Limited Warranty. Polycom warrants that (a) the Software Product will perform substantially in
accordance with the accompanying documentation for a period of ninety (90) from the date of receipt by
you, and (b) any Support Services provided by Polycom shall be substantially as described in applicable
written materials provided to you by Polycom, and Polycom support engineers will make commercially
reasonable efforts to solve any problem issues. Polycom does not warrant that your use of the Software
Product will be uninterrupted or error free, or that all defects in the Software Product will be corrected.
Polycom’s sole obligation under this express warranty shall be, at Polycom’s option and expense, to

refund the purchase price paid by you for any defective software product which is returned to Polycom
with a copy of your receipt, or to replace any defective media with software which substantially conforms
to applicable Polycom published specifications. Any replacement Software Product will be warranted for
the remainder of the original warranty period or thirty (30) days, whichever is longer.

6.2 Warranties Exclusive. If this Software Product does not operate as warranted above, your sole
remedy for breach of that warranty shall be repair, replacement, or refund of the purchase price paid, at
Polycom’s option. TO THE FULL EXTENT ALLOWED BY LAW, THE FOREGOING WARRANTIES AND
REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF All OTHER WARRANTIES, TERMS OR
CONDITIONS, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW, STATUTORY
OR OTHERWISE, INCLUDING WARRANTIES, TERMS OR CONDITIONS OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, CORRESPONDENCE WITH
DESCRIPTION, AND NON-INFRINGEMENT, ALL OF WHICH ARE EXPRESSLY DISCLAIMED.
POLYCOM NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY
OTHER LIABILITY IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE, OR USE
OF THIS SOFTWARE PRODUCT.

POLYCOM SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING AND EXAMINATION
DISCLOSE THAT THE ALLEGED DEFECT OR MALFUNCTION IN THE SOFTWARE PRODUCT DOES
NOT EXIST OR WAS CAUSED BY YOUR OR ANY THIRD PERSON’S MISUSE, NEGLECT, IMPROPER
INSTALLATION OR TESTING, UNAUTHORIZED ATTEMPTS TO MODIFY THE PRODUCT, OR ANY
OTHER CAUSE BEYOND THE RANGE OF THE INTENDED USE, OR BY ACCIDENT, FIRE,
LIGHTNING, POWER CUTS OR OUTAGES, OTHER HAZARDS, OR ACTS OF GOD.

7. LIMITATION OF LIABILITY.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL POLYCOM
OR ITS SUPPLIERS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL
DAMAGES WHATSOEVER (INCLUDING. WITHOUT LIMITATION, DAMAGES FOR LOSS OF
BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, OR ANY
OTHER PECUNIARY LOSS) ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE
PRODUCT OR THE PROVISION OF OR FAILURE TO PROVIDE SUPPORT SERVICES, EVEN IF
POLYCOM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN ANY CASE,
POLYCOM’S ENTIRE LIABILITY SHALL BE LIMITED TO THE GREATER OF THE AMOUNT
ACTUALLY PAID BY YOU FOR THE SOFTWARE PRODUCT OR U.S. $5.00; PROVIDED, HOWEVER, IF
YOU HAVE ENTERED INTO A POLYCOM SUPPORT SERVICES AGREEEMNT, POLYCOM’S ENTIRE
LIABILITY REGARDING SUPPORT SERVICES SHALL BE GOVERNED BY THE TERMS OF THAT
AGREEMENT.

8. DISCLAIMER.

Some countries, states, or provinces do not allow the exclusion or limitation of implied warranties or the
limitation of incidental or consequential damages for certain products supplied to consumers, or the
limitation of liability for personal injury, so the above limitations and exclusions may be limited in their
application to you When the implied warranties are not allowed to be excluded in their entirety, they will
be limited to the duration of the applicable written warranty. This warranty gives you specific legal rights
which may vary defending on local law.

9. EXPORT CONTROLS.

The Software Product may not be downloaded or otherwise exported or re-exported (i) into (or to a
national or resident of) Cuba, North Korea, Iran, Syria, Sudan, or any other country to which the U.S. has
embargoed goods; or (ii) to anyone on the U.S Treasury Department’s List of Specially Designated
Nationals or the U.S. Commerce Department’s Table of Denial Orders. By downloading or using this
Software Product, you are agreeing to the foregoing and you are representing and warranting that you are

not located in, under the control of, or a national or resident of any such country or on any such list. If you
obtained this Software Product outside of the United States, you are also agreeing that you will not export
or re-export it in violation of the laws of the country in which it was obtained.

10. MISCELLANEOUS.

10.1 Governing Law. This Agreement shall be governed by the laws of the State of California, as such
laws are applied to agreements entered into and to be performed entirely within California between
California residents, and by the laws of the United States. The United Nations Convention on Contracts for
the International Sale of Goods (1980) is hereby excluded in its entirety from application to this
Agreement.

10.2 General. This Agreement represents the complete agreement concerning this license and may
amended only by a writing executed by both parties. If any provision of this Agreement is held to be
unenforceable, such provision shall be reformed only to the extent necessary to make it enforceable.

10.3 Contact. If you have any questions concerning this Agreement, or if you desire to contact Polycom
for any reason, please contact the Polycom office serving your country.

10.4 U.S. Government Restricted Rights. The software and documentation provided by Polycom
pursuant to this Agreement are “Commercial Items,” as the term is defined at 48 C.F.R. §2.101, consisting
of “Commercial Computer Software” and “Commercial Computer Software Documentation,” as such
terms are used in 48 C.F.R. §12.212 or 48 C.F.R. §227.7202, as applicable. Consistent with 48 C.F.R. §12.212
or 48 C.F.R. §§227.7202-1 through 227.7202-4, as applicable, the Commercial Computer Software and
Commercial Computer Software Documentation are licensed to United States Government end users (1)
only as Commercial Items and (2) with only those rights as are granted to all other users pursuant to the
terms of this Agreement.

www.polycom.com

Corporate Headquarters: 4750 Willow Road, Pleasanton, CA 94588,

USA
Phone: [phone]

Israel Office: 94 Derech Em Hamoshavot P.O.B. 3654,

Petach-Tikva 49130, Israel
Phone: [phone]
Fax: [phone]

Netherlands Office: Tarnspolis Park, Siriusdreef 41, 2132 Wt

Hoofddorp Netherlands
Phone: [phone]