Polycom SoundStation IP 5000 Phone, SoundStation IP 5000 Quick User Manual

Star2Star Polycom SoundStation IP 5000 Quick User Guide. 1725-30960-001 Rev. A / March, 2010 Edition

Copyright © 2012, Star2Star Communications, LLC. All rights reserved. Star2Star is a registered Trademark of Star2Star Communications.

Page 1 of 2

Polycom® SoundStation®
IP 5000 Phone

Quick User Guide

Basic Phone Features
Customizing Your Phone

Applies to phones running SIP 3.2.3 or
later.

For detailed information please consult
the Star2Star Phone and Features Guide,
available for view/download via the
Star2Star Web Portal at:

!

https://portal.star2star.com/

©2010 Polycom, Inc. All rights reserved.
POLYCOM®, the Polycom “Triangles” lo go and the names and marks
associated with Polycom’s products are trademarks and/or service marks
of Polycom, Inc. and are registered and/or common law marks in the
United States and various other countries. All other trademarks are
property of their respective owners. No portion hereof may be
reproduced or transmitted in any form or by any means, for any purpose
other than the recipient’s personal use, without the express written
permission of Polycom.

BASIC PHONE FEATURES

Placing Calls

Press , enter the phone number,
and then press the Send soft key.

Answering Calls

Press the Answer soft key or

press .

To ignore an incoming call, press the
Reject soft key.

To prevent your phone from ringing,
enable Do Not Disturb. See Using Do

Not Disturb.

Ending Calls

During a call, press or the

End Call soft key.

Muting the Microphone

During a call, press . The console
LEDs will glow red.

You can hear all other parties while Mute
is enabled. The other parties cannot hear
you.

To turn off Mute, press again.

Holding and Resuming Calls

During a call, press the Hold soft key.
The console LEDs will blink red.

To resume the call, press the

Resume soft key.

Redialing Numbers

To call the last number you dialed,

press .

Transferring Calls

To transfer a call:

1. During a call, press the Trnsfer soft

key. The active call is placed on hold.

2. Enter the number of the party to which
you want to transfer the call, and then
press the Send soft key.
To cancel the transfer before the call
connects, press the Cancel soft key.
The original call resumes.

3. When you hear the ring-back sound, or
after you speak with the second party,
press the Trnsfer soft key.

You can automatically transfer the call
without speaking to the second party.
After you complete step 1, press the
Blind soft key. Then, complete step 2.

Forwarding Calls

To enable call forwarding:

1. From the idle screen, press the
Forward soft key.

2. Select the forwarding type you want to
enable:

• Always -To forward all incoming

calls.

• No Answer -To forward all

unanswered incoming calls.

• Busy - To forward calls that arrive

when you are already in a call.

3. Enter a number to forward calls to. For
No Answer, enter the number of rings
before forwarding.

4. Press the Enable soft key.

To disable call forwarding:

1. From the idle screen, press the
Forward soft key.

2. Select the forwarding type you want to
disable.

3. Press the Disable soft key.

Forwarding Calls (contd)

Use the Star2Star Find-Me / Follow-Me
feature in the Star2Star Web portal.
Follow Me (Immediate) -- Calls to your
extension will be sent automatically to the
number you define.
Find Me (Sequential) -- Calls to your
extension will ring your extension and any
other numbers that you define, in order.
Find Me (All) -- Calls to your extension
will ring your extension and any other
numbers that you define, all at once.

LOCAL CONFERENCE CALLS

To create a three-way local conference
call:

1. Call the first party.

2. After the first party answers, press the

Confrnc soft key. The active call is
placed on hold.

3. Enter the number of the second party,

and then press the Send soft key.

4. When the second party answers, press

the Confrnc soft key. All parties are
now joined in the conference. You can
do the following:

• To put the conference on hold,

press the Hold soft key. To resume
the conference, press the
Resume soft key.

• To end the conference, press the

End Call soft key. (The other
parties will remain connected.)

• To end the conference and split the
conference into two separate calls
on hold, press the Split soft key.

If you have an active call and a call on
hold, you can create a conference
between all three parties by pressing
the Join soft key.

Star2Star Polycom SoundStation IP 5000 Quick User Guide. 1725-30960-001 Rev. A / March, 2010 Edition

Copyright © 2012, Star2Star Communications, LLC. All rights reserved. Star2Star is a registered Trademark of Star2Star Communications.

Page 2 of 2

Using Do Not Disturb

To prevent your phone from ringing,

enable Do Not Disturb. Press , and
then select Features > Do Not Disturb.

(Note) callers will be directed to Voice
Mail or the Star2Star Find-Me / Follow­Me feature if invoked. Calls to the phone
with the DND feature invoked will appear
as Missed calls.

Using Call Lists

From the idle display:

• Press to access the Placed Calls

list.

• Press to access the Received

Calls list.

• Press to access the Missed Calls

list.

Select a call from the list. Then, you can
do the following:

• To place a call, press the Dial soft key.

• To change the phone number before

dialing, press the Edit soft key.

• To remove the call from the list, press

the Clear soft key.

• To store the contact in your

Contact Directory, press the Save soft

key.

• To view information about the call,

press the Info soft key.

Accessing Voice Mail

An icon on the phone screen, the three
LEDs flashing red, and a stutter dial tone
may indicate new voice mail messages.

To listen to voice mail messages:

1. Dial 1000 or press , and then

select Features > Messages >
Message Center.

2. Press the Connect soft key, and then

follow the voice or visual prompts on
the screen.

Contact Directory

To add or edit a contact in your local

phone directory:

1. Access the Star2Star Web Portal and
navigate to the Individual Phone Settings
section for your phone. Click the Speed
Dials link to add contacts and other
options to your phone. For more detailed
instruction follow the Star2Star Phone
and Features Guide available for
view/download via the Star2Star Web
Portal.

To search for a contact:

1. Press , and then select

Features > Contact Directory.

2. Press the Search soft key. Then, enter

the first few characters of the contact’s
first or last name, and then press the

Search soft key again.

Updating Ring Tones

You can change the ring tone on your
phone. You can also set distinctive ring
tones for contacts in your Contact
Directory.

To change the incoming ring tone:

1. Press and then select Settings >
Basic > Ring Type.

2. Scroll to the ring type you want. To

hear the ring type before you select it,
press the Play soft key.

Adjusting Speaker and Ringer
Volume

To change the speaker volume:

• During a call, press (either
the volume down or volume up side).

To change the ringer volume:

• When the phone is in the idle state,

press (either the volume
down or volume up side).

STAR2STAR CALL PARK AND
RETRIEVE

1. Perform an Attended transfer to the
park code 7000.

2. Listen to the system retrieval code
announcement e.g. 7001

3. Press Transfer.

4. The caller is now parked.

5. The caller will hear music or message
on hold if configured on your system.

6. Dial the system retrieval code e.g.
7001 on any local extension to retrieve
the call.

You can also prevent your phone
from ringing (see Using Do Not

Disturb), or you can choose a

silent ring for your phone (see