Polycom SoundStation IP 4000, SoundStation IP 5000, SoundStation IP 6000, SoundStation IP 7000 User Manual

Abstract

T P P A PP N O T E

TPP-10011
Date: April, 2010

Product: Polycom® SoundStation® IP 4000,

5000, 6000, and 7000

System version: ShoreTel 9.2

Clear conference room conversations are critical for business communications. Full Duplex conference
phones running on the IP network allow successful conferencing while leveraging the power and cost
effectiveness of IP communications. This application note provides the details on adding the Polycom
SoundStation IP 4000, 5000, 6000, and 7000 SIP conference phones to the ShoreTel® IP Phone system.

Table of Contents

Overview ............................................................... 1

Features and Benefits ............................................ 2

Polycom Overview and Contact ........................... 2

Polycom Product Information ............................... 3

Polycom SoundStation IP 7000 ................................. 3

Polycom SoundStation IP 6000 ................................. 4

Polycom Soundstation IP5000 .................................. 4

Polycom SoundStation IP 4000 ................................. 5

Architecture Overview ......................................... 6

Requirements, Certification and Limitations ........ 6

Polycom IP Phone Requirements ............................. 6

Version Support .................................................... 7

Certification Testing Results Summary ................ 7

Table 1: Basic Test Cases ........................................ 7

Table 2: Extended Feature Test Cases ................... 8

Configuration Overview ....................................... 9

ShoreTel Configuration ........................................ 9

ShoreTel System Settings - General ........................ 9

Call Control Settings .............................................. 10

Figure 2 – Administration Call Control/Options .... 10

Figure 3 – Call Control/Options Screen ................ 11

Switch Settings ....................................................... 11

Figure 4 – Administration/Switches ....................... 12

Figure 5 – Edit Switches ......................................... 13

Figure 6 – ShoreGear Switch Built-in Capacity ...... 14

Site Settings ............................................................ 14

Figure 7 – Administration/Sites ............................. 14

Figure 8 – Site Screen SIP Proxies .......................... 15

Creating SIP Extension .......................................... 16

Figure 9 – Trunk Groups Settings .......................... 16

Figure 10 – Adding/Editing Users ......................... 17

Figure 11 – Individual User SIP Settings ................ 18

SIP Profiles.............................................................. 18

Figure 12 – SIP Profiles ........................................... 19

Figure 13 – Edit SIP Profile ..................................... 20

Polycom SoundStation IP Configuration ............ 21

SoundStation IP Phone Settings – Phone User

Interface ................................................................. 21

SoundStation IP Phone Settings – Web User Interface

................................................................................ 22

Polycom Troubleshooting .................................. 24

Polycom Technical Support ................................ 24

Document and Software Copyrights .................. 25

Trademarks ......................................................... 25

Disclaimer ........................................................... 25

Company Information......................................... 25

Overview

This document provides the details on the Polycom SoundStation IP 4000, 5000, 6000, and 7000 Full
Duplex IP conference phones and describes how to integrate this conference room phone into the
ShoreTel IP Phone system. The document focuses on the configuration procedures needed to set up the
Polycom IP Conference phones for the ShoreTel system and the configuration needed on the ShoreTel
system to support the Polycom SoundStation IP conference phones.

960 Stewart Drive Sunnyvale, CA 94085 USA Phone [phone] +1.877.80SHORE Fax [phone] www.ShoreTel.com

Features and Benefits

Quality conference room phones provide clear, full duplex, hands-free communications for all
participants within a conference room as well as for the connected parties. Conference room phones on
the ShoreTel IP phone system take advantage of this effective communications path while reaping the
benefits of the power and cost effectiveness, through reduced costs of operation and maintenance, of
ShoreTel’s VoIP system.

Polycom Overview and Contact

Polycom, Inc. (NASDAQ: PLCM) is the global leader in telepresence, video, and voice solutions and
a visionary in communications that empower people to connect and collaborate everywhere.

Companies choose Polycom solutions because they allow geographically dispersed workforces to
communicate more effectively and productively over distances. Using Polycom voice, video, and
telepresence products and services, people connect and collaborate with one another from their
desktops, meeting rooms, class rooms, and mobile settings rather than travelling to one place to solve
problems.

Information regarding the Polycom SoundStation IP 4000, 5000, 6000, and 7000 conference phones
can be found through the following contact information:

Polycom Headquarters
4750 Willow Road
Pleasanton, CA 94588-2708
USA

Phone:

1.800.POLYCOM
(in North America)
or 1.925.924.6000
Fax: [phone]

Sales:

Lori.Schimpf, Alliance Manager
408-425-7245
[e-mail]

Reseller Info:

Resellers who would like to start selling this solution should contact us using contact information at:

[e-mail]

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960 Stewart Drive Sunnyvale, CA 94085 USA Phone [phone] +1.877.80SHORE Fax [phone] www.ShoreTel.com

Polycom Product Information

Polycom SoundStation IP 7000

Product Image

Product Description

The SoundStation IP 7000 is a breakthrough conference phone that delivers outstanding
performance and a robust feature set for SIP-based VoIP platforms. It is the most advanced
conference phone ever developed, and is ideal for executive offices, conference rooms, and board
rooms.

The SoundStation IP 7000 features Polycom HD Voice technology, boosting productivity and
reducing listener fatigue by turning ordinary conference calls into crystal-clear interactive
conversations. It delivers high-fidelity audio from 160 Hz to 22 kHz, capturing both the deeper
lows and higher frequencies of the human voice for conference calls that sound as natural as
being there.

Datasheet
(http://www.polycom.com/global/documents/support/sales_marketing/products/voice/plcm_ss_ip7000.

pdf)

North America Product Code: 2230-40300-001
Approximate List price: $1449 US MSR

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960 Stewart Drive Sunnyvale, CA 94085 USA Phone [phone] +1.877.80SHORE Fax [phone] www.ShoreTel.com

Polycom SoundStation IP 6000

Product Image

Product Description

The SoundStation IP 6000 is an advanced IP conference phone that delivers superior performance
for small to midsize conference rooms. With advanced features, full SIP interoperability and
remarkable voice quality, the SoundStation IP 6000 is a price/performance breakthrough for SIP­enabled IP environments.

The SoundStation IP 6000 features Polycom HD Voice technology, boosting productivity and
reducing listener fatigue by turning ordinary conference calls into crystal-clear interactive
conversations. It delivers high-fidelity audio from 220 Hz to 14 kHz, capturing both the deeper
lows and higher frequencies of the human voice for conference calls that sound as natural as
being there

Datasheet
(http://www.polycom.com/global/documents/support/sales_marketing/products/voice/plcm_ss_ip

6000.pdf)

North America Product Code: 2200-15660-001
Approximate List price: $1029 US MSR

Polycom Soundstation IP5000

Product Image

The Polycom® SoundStation® IP 5000 conference phone delivers remarkably clear conference

calls for small conference rooms and executive offices. It features Polycom HD Voice™
technology, broad SIP interoperability, and a modern design that is ideal for smaller rooms—all at
an affordable price.

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960 Stewart Drive Sunnyvale, CA 94085 USA Phone [phone] +1.877.80SHORE Fax [phone] www.ShoreTel.com

The SoundStation IP 5000 conference phone delivers advanced audio performance that is
designed for executive offices and smaller conference rooms with up to 6 participants. From full­duplex technology that eliminates distracting drop-outs to the latest echo cancellation
advancements, only Polycom can deliver a conference phone experience with no compromises.

Data Sheet

http://www.polycom.com/global/documents/products/voice/datasheets/soundstation­ip5000-datasheet.pdf

North America Product Code:

2200-30900-025, IP5000 – POE Only
2200-43240-001 – AC Power Kit Accessory

Approximate List price: $599 US MSRP

Polycom SoundStation IP 4000

Product Image

Product Description

With superlative audio quality the SoundStation IP 4000 voice conferencing unit is the answer for
organizations that are ready for the benefits and versatility of a SIP enabled business. Designed for
offices or small to medium sized conferences rooms, the SoundStation IP 4000 provides complete
room coverage. You can speak naturally from up to 10 feet away from a microphone and be heard
clearly on the far end of the call. The optional extension microphones offer increased pickup for larger
rooms. With gated microphone technology, echo and background noise is almost entirely eliminated.
The SoundStation IP 4000 SIP also provides familiar features that are easy to use. The menu driven
user interface, viewable on a high resolution backlit LCD, offers convenient access to business
telephony functions you use most including transfer, hold, redial, and conference.

The SoundStation IP 4000 is currently being replaced by the SoundStation IP 6000, although Polycom
will continue to support the SoundStation IP 4000.

Datasheet

(http://www.polycom.com/global/documents/support/sales_marketing/products/voice/soundstation_ip4

000_datasheet.pdf)

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960 Stewart Drive Sunnyvale, CA 94085 USA Phone [phone] +1.877.80SHORE Fax [phone] www.ShoreTel.com

North America Product Code: 2200-06640-001
Approximate List price: $1139 US MSR

Architecture Overview

The following is a diagram of the solution architecture showing the integration between the Polycom
SoundStation IP conference phones and the ShoreTel IP System:

Figure 1 – Testing Environment

SIP devices are being implemented on the ShoreTel System with SIP Extensions.

Requirements, Certification and Limitations

The following requirements are necessary to integrate the Polycom SoundStation IP conference phones
to the ShoreTel IP Phone system as described in this Application Note.

Polycom IP Phone Requirements

The Polycom SoundStation IP Conference Phones – The devices should be running the latest

firmware (see version support table below).

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960 Stewart Drive Sunnyvale, CA 94085 USA Phone [phone] +1.877.80SHORE Fax [phone] www.ShoreTel.com

Version Support

SoundStation
IP 4000

SoundStation
IP 5000

SoundStation
IP 6000

SoundStation
IP 7000

SIP 3.1.2

SIP 3.1.2

SIP 3.1.2

SIP 3.1.2

ShoreTel
Release

6.1 

7.0 

7.5 

8.0    

8.1    

9.2    

ID

Name

Description

Results

1.1

Device initialization with
static IP address

Verify successful startup and initialization of the device
up to a READY/IDLE state using a static IP address

Pass

1.2

Device reset – idle (for
static configurations)

Verify successful re-initialization of device after power
loss while device is idle

Pass

1.3

Device initialization with
DHCP

Verify successful startup and initialization of the device
up to a READY/IDLE state using DHCP

Pass

1.4

Device reset – idle (for
dynamic configurations)

Verify successful re-initialization of device after power
loss while device is idle

Pass

1.5

Verify Diffserv Code
Point support

Verify the ability to set Diffserv Code Point from SIP
DUT (device under test)

Not Tested

1.6

Verify Date and Time
Update support

Verify setting of Date and Time Update on SIP DUT

Pass

1.7

Place call

Verify successful call placement with normal dialing to a
variety of terminating phones

Pass

1.8

Receive call

Verify successful call placement with normal dialing to a
variety of terminating phones

Pass

1.9

CODEC support (DUT to
ShoreTel Phone)

Verify successful call connection and audio path using all
supported CODECs (G.711-Ulaw and G.729)

Pass

Certification Testing Results Summary

Table 1: Basic Test Cases

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960 Stewart Drive Sunnyvale, CA 94085 USA Phone [phone] +1.877.80SHORE Fax [phone] www.ShoreTel.com

ID

Name

Description

Results

1.10

CODEC support (DUT to
SIP reference)

Verify successful call connection and audio path using all
supported CODECs (G.711-Ulaw and G.729)

Pass

1.11

CODEC negotiation

Verify successful negotiation between devices configured
with different default CODECs (G.711-Ulaw and G.729)

Pass

1.12

Hold DUT to SIP
reference

Verify successful hold and resume of connected call

Pass

1.13

Hold DUT to ShoreTel

Verify successful hold and resume of connected call

Pass

1.14

Forward

Verify successful forwarding of incoming calls

Pass

1.15

Forward from SIP DUT

Verify successful forwarding of incoming calls

Pass

1.16

Dual-tone multi­frequency (DTMF)
transmission

Verify successful transmission of in-band and out-of­band digits (RFC2833) for calls placed to and from the
DUT with a variety of other devices

Pass
RFC2833
only

ID

Name

Description

Notes

2.1

Call waiting

Verify appropriate notification and successful connection
of incoming call while busy with another party

Pass

2.2

Park

Verify successful park and retrieval of connected call

Pass

2.3

Transfer – blind

Verify successful blind transfer of connected call

Pass

2.4

Transfer – monitored

Verify successful monitored transfer of connected call

Pass

2.5

Conference – ad hoc

Verify successful ad hoc conference of three parties

Pass

2.6

Caller ID

Verify that Caller ID name and number is sent and
received from SIP endpoint device

Pass,

displays
Caller
Name only
on LCD, but
it does have
the Caller
ID in
history.

2.7

911

Verify dialing “911” on DUT could connect with “911”

services

Not Tested

2.8

Auto Attendant Menu

Verify that calls are properly terminated on the ShoreTel
Auto Attendant menu and that you can transfer to the
desired extension.

Pass

2.9

Auto Attendant Menu
“Dial by Name”

Verify that calls are properly terminated on the ShoreTel
Auto Attendant menu and that you can transfer to the
desired extension using the “Dial by Name” feature.

Pass

2.10

Auto Attendant Menu
checking Voice Mail
mailbox

Verify that calls are properly terminated on the ShoreTel
Auto Attendant menu and that you can transfer to the
Voice Mail Login Extension.

Pass

Table 2: Extended Feature Test Cases

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