Polycom IP 7000, SoundStation 7000, SoundStation IP 7000 User Manual

User Guide

for the SoundStation® IP 7000 Phone

SIP 3.0.2

March, 2008 Edition

1725-40075-001 Rev. A

SIP 3.0.2

Trademark Information

Polycom®, the Polycom logo design, SoundPoint® IP, SoundStation®, SoundStation VTX 1000®, ViaVideo®,
ViewStation®, and Vortex® are registered trademarks of Polycom, Inc. Conference Composer™, Global Management
System™, ImageShare™, Instructor RP™, iPower™, MGC™, PathNavigator™, People+Content™, PowerCam™,

2

Pro-Motion™, QSX™, ReadiManager™, Siren™, StereoSurround™, V

IU™, Visual Concert™, VS4000™, VSX™, and

the industrial design of SoundStation are trademarks of Polycom, Inc. in the United States and various other countries.
All other trademarks are the property of their respective owners.

Patent Information

The accompanying product is protected by one or more U.S. and foreign patents and/or pending patent applications
held by Polycom, Inc.

Disclaimer

Some countries, states, or provinces do not allow the exclusion or limitation of implied warranties or the limitation of
incidental or consequential damages for certain products supplied to consumers, or the limitation of liability for personal
injury, so the above limitations and exclusions may be limited in their application to you. When the implied warranties
are not allowed to be excluded in their entirety, they will be limited to the duration of the applicable written warranty. This
warranty gives you specific legal rights which may vary depending on local law.

Copyright Notice

Portions of the software contained in this product are:
Copyright © 1998, 1999, 2000 Thai Open Source Software Center Ltd. and Clark Cooper
Copyright © 1998 by the Massachusetts Institute of Technology
Copyright © 1998-2003 The OpenSSL Project
Copyright © 1995-1998 Eric Young ([e-mail]). All rights reserved
Copyright © 1995-2002 Jean-Loup Gailly and Mark Adler
Copyright © 1996-2004, Daniel Stenberg, <[e-mail]>

Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated
documentation files (the “Software”), to deal in the Software without restriction, including without limitation the rights to
use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to
whom the Software is furnished to do so, subject to the following conditions:

The above copyright notice and this permission notice shall be included in all copies or substantial portions of the
Software.

THE SOFTWARE IS PROVIDED “AS IS”, WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED,
INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR
PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE
LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR
OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER
DEALINGS IN THE SOFTWARE.

© 2008 Polycom, Inc. All rights reserved.

Polycom Inc.
4750 Willow Road
Pleasanton, CA 94588-2708
USA

No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for
any purpose, without the express written permission of Polycom, Inc. Under the law, reproducing includes translating
into another language or format.

As between the parties, Polycom, Inc. retains title to, and ownership of, all proprietary rights with respect to the software
contained within its products. The software is protected by United States copyright laws and international treaty
provision. Therefore, you must treat the software like any other copyrighted material (e.g. a book or sound recording).

Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc. is not responsible
for printing or clerical errors. Information in this document is subject to change without notice.

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About This Guide

Thank you for choosing the SoundStation® IP 7000 conference phone. This
conference phone provides multi-person audio conferencing capabilities for
medium to large conference rooms within a Session Initiation Protocol (SIP)
internet telephony system.

This guide provides everything you need to quickly use your new conference
phone. Verify with your system administrator that the network is prepared for
configuring the conference phone. Also, read the Parts List and the Safety and
Compliance section in this guide before you set up and use the conference
phone.

This guide includes regulatory compliance information that your system
administrator should review. You can also view this guide at

www.polycom.com/support/voip/.

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Contents

About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii

1 Getting Started with Your Phone . . . . . . . . . . . . . . . . . . . . 1-1

Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

Installing the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

Features of the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11

Understanding Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-14

Navigating Menus and Entering Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-15

Contents

Optional Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

Connecting Network and Power Sources . . . . . . . . . . . . . . . . . . . . . . . 1-3

Power over Ethernet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

AC Power (One Phone) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4

AC Power (One Phone, with Multi-Interface Module) . . . . . . . . 1-5

AC Power (Two Phones, with Multi-Interface Module) . . . . . . . 1-6

Connecting Optional Extension Microphones . . . . . . . . . . . . . . . . . . . 1-7

Connecting Optional Auxiliary Audio Components . . . . . . . . . . . . . 1-8

2.5mm Audio Connector on Phone . . . . . . . . . . . . . . . . . . . . . . . . . 1-9

Audio Connectors on Multi-Interface Module . . . . . . . . . . . . . . 1-10

2 Customizing Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Configuring Basic Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Updating Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

Updating the Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

Updating the Time and Date Display . . . . . . . . . . . . . . . . . . . . . . . 2-3

Updating the Display Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6

Updating the Backlight Intensity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6

Updating the Ring Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9

Selecting a Different Ring Tone for Your Phone . . . . . . . . . . . . . . 2-9

Setting Distinctive Ring Tones for Contacts . . . . . . . . . . . . . . . . 2-10

Updating Audio Quality and Capabilities . . . . . . . . . . . . . . . . . . . . . 2-12

Updating the Sound Quality of Your Phone . . . . . . . . . . . . . . . . 2-12

Enabling Auxiliary Audio Components . . . . . . . . . . . . . . . . . . . 2-13

Adjusting the Speaker and Ringer Volume . . . . . . . . . . . . . . . . . . . . . . . . 2-15

Using Call Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-15

Viewing Call Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-16

Managing Call Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-16

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User Guide for the SoundStation IP 7000 Phone

Managing Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-18

Adding Contacts to Your Local Contact Directory . . . . . . . . . . . . . . 2-20

Adding Contacts Manually . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-20

Adding Contacts From Call Lists . . . . . . . . . . . . . . . . . . . . . . . . . 2-22

Adding Contacts to Your Local Contact Directory from a

Corporate Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-22

Searching for Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-24

Searching for Contacts in Your Local Contact Directory . . . . . . 2-24

Searching for Contacts in a Corporate Directory . . . . . . . . . . . . 2-25

Updating Contacts in Your Local Contact Directory . . . . . . . . . . . . . 2-26

Deleting Contacts From Your Local Contact Directory . . . . . . . . . . 2-27

Placing Calls to Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-28

Managing Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-28

Distinguishing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-28

Rejecting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-28

Diverting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-30

Understanding Shared Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-31

3 Using the Basic Features of Your Phone . . . . . . . . . . . . . . . 3-1

Placing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

Placing Calls Using Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3

Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4

Ending Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5

Muting the Microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5

Redialing Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6

Holding and Resuming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7

Hosting Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7

Setting Up Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8

Setting Up a Conference Using the Conference Key or

Soft Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8

Setting Up a Conference with An Active Call and a

Call on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9

Managing Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10

Muting Conference Call Parties . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11

Placing Conference Call Parties on Hold . . . . . . . . . . . . . . . . . . . 3-11

Removing Conference Call Parties . . . . . . . . . . . . . . . . . . . . . . . . 3-12

Obtaining Information About Conference Call Parties . . . . . . . 3-12

Holding and Resuming Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13

Splitting Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14

Ending Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14

Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14

Performing a Consultative Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15

Performing a Blind Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16

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Contents

Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17

Forwarding Calls Statically . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17

Forwarding Calls Dynamically . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-19

Enabling Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-19

Managing Speed Dial Entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-21

Using Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-22

4 Using the Advanced Features of Your Phone . . . . . . . . . . . 4-1

Using Computer or Mobile Audio with the Conference Phone . . . . . . . . 4-1

Listening to Computer or Mobile Audio . . . . . . . . . . . . . . . . . . . . . . . . 4-2

Ending Computer or Mobile Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5

Placing Computer or Mobile Audio on Hold . . . . . . . . . . . . . . . . . . . . 4-5

Creating Conference Calls with Computer or Mobile Audio . . . . . . 4-5

Adjusting the Volume of Computer or Mobile Audio . . . . . . . . . . . . 4-8

Handling Multiple Call Appearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8

Using Buddy Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9

Updating Presence Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10

Selecting Contacts to Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11

Blocking Contacts From Viewing Your Status . . . . . . . . . . . . . . . . . . 4-12

Using your Blocked List to Unblock Contacts . . . . . . . . . . . . . . . 4-13

Monitoring the Status of Contacts in Your Buddy List . . . . . . . . . . . 4-14

Integrating With Microsoft Office Live Communications

Server 2005 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14

Restarting the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16

5 Troubleshooting Your Phone . . . . . . . . . . . . . . . . . . . . . . . 5-1

Installation Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2

Power and Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3

Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4

Access to Screens and Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5

Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6

Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7

Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7

Testing Phone Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7

Safety Notices . . . . . . . . . . . . . . . . . . . . . . . . Safety Notices-1

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Index-1

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User Guide for the SoundStation IP 7000 Phone

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Getting Started with Your Phone

This chapter provides basic installation instructions and information for
obtaining the best performance from your SoundStation IP 7000 conference
phone.

The SoundStation IP 7000 conference phone is a next-generation phone with a
modern industrial design, and the latest advancements in Polycom voice
technology.

Some of the key features of the phone include:

• Extraordinary audio performance

• Strong IP telephony feature set

1

• Built-in voice bridge for multi-party conferences

• Ability to connect two phones together for convenience, performance, and

flexibility

• A port built into the console to allow calls from a computer calling
application or a mobile phone

This chapter includes the following topics:

• Parts List on page 1-2

• Installing the Phone on page 1-3

• Features of the Phone on page 1-11

• Understanding Icons on page 1-14

• Navigating Menus and Entering Data on page 1-15

To read about how to change the settings on your phone, see Chapter 2,

Customizing Your Phone. To read about the phone’s basic features, see

Chapter 3, Using the Basic Features of Your Phone. To read about more
advanced features, see Chapter 4, Using the Advanced Features of Your

Phone.

If you require additional information or assistance with your new phone, see
your system administrator.

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User Guide for the SoundStation IP 7000 Phone

Parts List

The following items are included in your basic SoundStation IP 7000 package:

• SoundStation IP 7000 Conference Phone

• 25-foot Network Cable

• Quick Start Guide

Make sure your conference phone package contains each item. If any item is
missing, see your system administrator.

Optional Accessories

SoundStation IP 7000 Conference Phone

The following items are optional accessories for the phone:

• AC Power Kit with:

— Power Adapter

— Regional Power Cord

— Power Insertion Cable

25-foot Network Cable

Quick Start Guide

• Multi-Interface Module Package with:

• Console Interconnect Cable

• External Microphone Kit with two extension microphones (analog)

• Mobile Phone Cable

• Computer Calling Kit with Computer Calling Cable

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— Multi-Interface Module

— 12-foot Network Cable (10-pin)

— Power Adapter

— Regional Power Cord

Installing the Phone

This section describes how to install your phone. It includes the following
topics:

• Connecting Network and Power Sources on page 1-3

• Connecting Optional Extension Microphones on page 1-7

• Connecting Optional Auxiliary Audio Components on page 1-8

Connecting Network and Power Sources

There are four ways to connect your phone to the network and a power source.
Your system administrator can tell you which of the following methods best
suits your teleconferencing needs:

• Power over Ethernet (PoE)

• AC Power (One Phone)

• AC Power (One Phone, with Multi-Interface Module)

Getting Started with Your Phone

Note

• AC Power (Two Phones, with Multi-Interface Module)

Power over Ethernet

Power over Ethernet is the default connection for the phone.

AC power adapters are not included in the PoE package. If you require one, see
your system administrator.

The following figure shows how to connect the phone to the network using a
PoE source.

1 2

25-foot Network Cable

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User Guide for the SoundStation IP 7000 Phone

To connect the phone using PoE:

1. Connect the 25-foot Network Cable to the LAN jack on the phone.

2. Connect the other end of the 25-foot Network Cable to an available

LAN port on the wall or hub/switch device port.

AC Power (One Phone)

If a PoE source is not available, connect the phone to an AC power source. To
connect the phone to an AC power source, make sure you have the optional
AC Power Kit (containing a Power Adapter, Regional Power Cord, and a
Power Insertion Cable).

The following figure shows how to connect the phone to an AC power source.

Power Insertion Cable

2

3

4

1

25-foot Network Cable

Power Adapter

To connect the phone to an AC power source:

1. Connect the 25-foot Network Cable to the LAN jack on the phone.

2. Connect the other end of the 25-foot Network Cable to the

Power Insertion Cable.

3. Connect the Power Insertion Cable to an available LAN port on the wall
or hub/switch device port.

4. Connect the Power Adapter to the Power Insertion Cable.

5

5. Connect the other end of the Power Adapter (with the attached

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Regional Power Cord) to the wall outlet.

Getting Started with Your Phone

AC Power (One Phone, with Multi-Interface Module)

You can connect one phone to an AC power source and the Multi-Interface
Module. In this way, you have access to the auxiliary audio connectors on the
module so you can connect speakers, wireless (lapel) microphones, and
recording devices and computers (to record phone calls).

Before you set up a phone using the Multi-Interface Module, make sure you
have the optional Multi-Interface Module Package (containing a
Multi-Interface Module, 12-foot Network Cable (10-pin), Power Adapter, and
Regional Power Cord).

The following figure shows how to connect the phone to an AC power source
and the Multi-Interface Module.

Power Adapter

Multi-Interface
Module

6

5

12-foot

3

Network Cable (10-pin)

1

2

25-foot
Network Cable

To connect the phone to an AC power source and the Multi-Interface Module:

1. Connect the 12-foot Network Cable (10-pin) to the LAN jack on the

phone.

2. Connect the other end of the 12-foot Network Cable (10-pin) to the
Multi-Interface Module.

3. Connect the 25-foot Network Cable to the Multi-Interface Module.

4. Connect the other end of the 25-foot Network Cable to an available

LAN port on the wall or hub/switch device port.

4

5. Connect the Power Adapter to the Multi-Interface Module.

6. Connect the other end of the Power Adapter (with the attached

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Regional Power Cord) to the wall outlet.

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User Guide for the SoundStation IP 7000 Phone

AC Power (Two Phones, with Multi-Interface Module)

If you have a larger room configuration, you can connect up to two phones
together. In this case, the phones act as one phone and display the same
information. For more information on how to use your phone when two
phones are connected, see your system administrator.

Before you connect two phones together, make sure you have the optional
Multi-Interface Module Package (containing a Multi-Interface Module, 12-foot
Network Cable (10-pin), Power Adapter, and Regional Power Cord) and the
optional Console Interconnect Cable.

The following figure shows how to connect two phones to the network using
AC power.

Power Adapter

6

Multi-Interface
Module

7

5

Console

Interconnect Cable

1

War ning

12-foot

3

Network Cable (10-pin)

2

25-foot
Network Cable

To connect two phones to an AC power source:

Make sure you connect the two phones and the Multi-Interface Module before you
connect the Power Adapter (with the attached Regional Power Cord) to the wall
outlet.

1. Connect the 12-foot Network Cable (10-pin) to the LAN jack on the first
phone.

4

2. Connect the other end of the 12-foot Network Cable (10-pin) to the

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Multi-Interface Module.

3. Connect the 25-foot Network Cable to the Multi-Interface Module.

4. Connect the other end of the 25-foot Network Cable to an available

LAN port on the wall or hub/switch device port.

5. Connect the Power Adapter to the Multi-Interface Module.

6. To connect phones, plug one end of the Console Interconnect Cable into

one of the microphone connectors on the first phone and the other end of
the cable into one of the microphone connectors on the second phone.

7. Connect the other end of the Power Adapter (with the attached
Regional Power Cord) to the wall outlet.

Connecting Optional Extension Microphones

You can connect extension microphones (analog) to the phone. Connect the
free end of an extension microphone cable to one of the microphone
connectors on the phone. You can connect two extension microphones to one
phone.

The following figure shows the optional extension microphones connected to
a single phone.

Getting Started with Your Phone

If your conference room setup has two connected phones, you can only
connect one extension microphone to one phone (you cannot connect an
extension microphone to each phone). Connect the free end of an extension
microphone cable to the available microphone connector on one of the phones.
It does not matter which phone you attach the extension microphone to.

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User Guide for the SoundStation IP 7000 Phone

The following figure shows a two phone setup with an optional extension
microphone.

Console Interconnect Cable

Power Adapter

Multi-Interface
Module

12-foot
Network Cable (10-pin)

Connecting Optional Auxiliary Audio Components

You can connect various auxiliary audio components, such as wireless (lapel)
microphones, speakers, and recording devices and computers (to record
phone calls) to your phone. You can also connect your conference phone to
audio from a mobile phone or a computer calling application. You connect
audio components to one of the following connectors:

• 2.5mm audio connector on your conference phone—to hear audio from
mobile phones and computer calling applications.

To connect a mobile phone to your conference phone, you require the
optional Mobile Phone Cable. To connect a computer calling application
to your conference phone, you require the optional Computer Calling Kit
(containing a Computer Calling Cable).

25-foot
Network Cable

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Getting Started with Your Phone

• Audio connectors and ports on the Multi-Interface Module—to connect
wireless (lapel) microphones, speakers, and recording devices and
computers (to record phone calls).

To connect audio components to the Multi-Interface Module, see your
system administrator.

After you connect an auxiliary audio component to the Multi-Interface
Module, you must enable the component. To enable the component, see

Enabling Auxiliary Audio Components on page 2-13.

Note

You do not have to enable audio from a mobile phone or from a computer calling
application. This audio is automatically enabled when you connect the
Mobile Phone Cable or the Computer Calling Cable to the 2.5mm audio connector
on your conference phone.

2.5mm Audio Connector on Phone

Your conference phone has a 2.5mm audio connector to connect to a mobile
phone or to a computer calling application. You connect a mobile phone so
you can use the conference phone speaker to hear mobile phone calls. You
connect a computer to stream two-way audio from computer calling
applications for hands-free conversations. The 2.5mm audio connector is
located on the right side of your conference phone, behind a door you flip
open.

The following figure shows the 2.5mm audio connector behind the door on the
side of the conference phone. The 2.5mm audio connector has a mobile phone
icon above it.

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User Guide for the SoundStation IP 7000 Phone

To connect to audio from a mobile phone:

>>

Connect one end of the optional Mobile Phone Cable to the headset jack on
your mobile phone, and connect the other end to the 2.5mm audio
connector on your conference phone.

Note

If your conference phone setup has two connected phones, you can attach the
Mobile Phone Cable to either conference phone.

For information on using your conference phone with a mobile phone
connection, see Using Computer or Mobile Audio with the Conference Phone
on page 4-1.

To connect to audio from a computer calling application:

>>

Connect one end (the end with two connectors) of the Computer Calling
Cable (contained in the optional Computer Calling Kit) to the sound card
on your computer, and connect the other end to the 2.5mm audio
connector on your phone.

For information on using your phone with a computer calling application, see

Using Computer or Mobile Audio with the Conference Phone on page 4-1.

Audio Connectors on Multi-Interface Module

The Multi-Interface Module has various connectors and ports to connect
wireless (lapel) microphones, speakers, and recording devices and computers
(to record phone calls). To attach audio components to the Multi-Interface
Module, see your system administrator.

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Features of the Phone

The following figure shows the primary hardware features of your phone
console.

3

Getting Started with Your Phone

2

1

3

2

Feature Description

1 Speaker Allows for ringer and hands-free audio output.

2 Microphones

3 LED Indicators Indicate phone and call status through three bi-color

Provide 360o coverage by three internal
microphones.

LEDs. The LEDs illuminate to indicate the following
normal operational states:

• Solid red—Power is on, software is booting, or
call is muted

• Flashing red—Call is on hold

• Solid green—Dial-tone is available, dialing is

in-progress, or call is in-progress

• Flashing green—Call is incoming

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User Guide for the SoundStation IP 7000 Phone

The following figure shows the primary keys, controls, and indicators on your
phone console:

1

2

3

12

4

5

11

6

10

9

7

8

.

Item Description

1 LCD graphic display Shows call and status information, messages,

soft keys, menus, time, and date.

2 Soft keys Select specific context-sensitive functions that

display on the screen above each soft key.

3 Scroll keys Allow you to:

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• Scroll through displayed information

• Enable or disable fields

• View additional soft keys

Getting Started with Your Phone

Item Description

4 End Call key Ends a call.

5 Select key Allows you to:

• Select a field of displayed data

• Enable or disable fields

6 Volume keys Adjust the volume of the speaker and the ringer.

7 Mute key Stops local audio from being heard at the far end

of the call.

8 Dial pad keys Contain 10 digits, 26 alphabetic characters, and

other special characters available in
context-sensitive applications.

9 Redial key Dials the most recently dialed party.

10 Conference key Allows you to set up local audio conferences.

11 Menu key Allows you to access additional features and

configuration settings.

12 Make Call key Initiates a call.

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User Guide for the SoundStation IP 7000 Phone

Understanding Icons

Icon

Line, Call State, or
Indicator

Active call A call is in progress using HD Voice. The active

Call forward You have enabled the call forward feature on your

Dialing The phone is dialing a number.

Description

call icons merge into one icon on the phone
screen. The following figure shows what displays
on the screen during an active call:

phone. See Forwarding Calls on page 3-17.

Hold A call or conference is on hold. See Holding and

Resuming Calls on page 3-7 and Holding and
Resuming Conferences on page 3-13.

Conference A conference is in progress. See Hosting

Conference Calls on page 3-7.

Connected call,
dialing, or the
selected
(highlighted) call

Do Not Disturb You have enabled the Do Not Disturb feature on

Far mute You have applied the far mute feature to a

Registered line The phone can place and receive calls.

Registered shared
line

A call is either active or on hold, or the phone is
dialing a number.

your phone. Your phone will not ring. See

Enabling Do Not Disturb on page 3-19.

conference call party. See Muting Conference

Call Parties on page 3-11.

The phone, which shares a directory number with
another phone, can place and receive calls. See

Understanding Shared Lines on page 2-31.

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Line, Call State, or

Icon

Indicator Description

Ringing The phone is ringing.

Unregistered line The phone is unable to place and receive calls.

Voice mail message You have a new voice mail message. See Using

Voice Mail on page 3-22.

Navigating Menus and Entering Data

To navigate menus and enter data, use the following tips.

Getting Started with Your Phone

Note

After 20 seconds of inactivity, the menu system automatically exits to the idle
screen unless an edit session is in progress.

If you want to ... Then do this ...

Enter the Main Menu

Press .

Exit the Main Menu and return to the
idle screen

Exit the Main Menu or Directories
menu

Return to the previous menu Press the Back soft key.

Scroll through a list or menu items Press the up and down scroll keys:

Press

Press the Exit soft key.

When lists appear on more than one page,
press the * key to Page Up, or press the #
key to Page Down.

.

and .

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User Guide for the SoundStation IP 7000 Phone

If you want to ... Then do this ...

Select a menu item Do one of the following:

Enter text In text-entry mode, press the number keys

• Scroll to the menu item, and then press

.

• Scroll to the menu item, and then press
the Select soft key.

• Press the dial pad key that corresponds
to the item in the numbered menu list.

For example, to select the second item
in a menu, press 2.

one or more times.

For example, to enter “A,” press 2. To enter
“C,” press 222.

Enter numbers, uppercase
characters, or lowercase characters

Press the 1/A/a soft key (if available) or the
# key.

The format the text will display in appears at
the top of the screen.

Enter text in a specific language Press the Encoding soft key.

The language the text will display in
appears at the top of the screen.

Enter special characters In text-entry mode, press the 1, *, or 0 key.

Enter a space In text-entry mode, press the 0 key three

times quickly.

Delete text you entered Press the << soft key.

View additional soft keys Press the right or left scroll key:

and .

Enable or disable fields Press the right or left scroll key:

and .

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Customizing Your Phone

You can customize your SoundStation IP 7000 conference phone by adjusting
certain settings, including time and date, language, display contrast and
intensity, and ring tone. You can also add contacts to your phone’s local
Contact Directory.

This chapter shows you how to customize your phone. It includes the
following topics:

• Configuring Basic Settings on page 2-1

• Adjusting the Speaker and Ringer Volume on page 2-15

• Using Call Lists on page 2-15

2

• Managing Contacts on page 2-18

• Managing Incoming Calls on page 2-28

Some customizations, including setting up shared lines and viewing a
Corporate Directory, must be configured by your system administrator.

To learn about the phone’s basic features, see Chapter 3, Using the Basic

Features of Your Phone. To read about the phone’s advanced features, see

Chapter 4, Using the Advanced Features of Your Phone.

For more information or assistance with your new phone, see your system
administrator.

Configuring Basic Settings

To configure basic phone settings, press , and then select Settings >
Basic to view the basic phone settings you can customize.

This section includes the following topics:

• Updating Preferences

• Updating the Display Contrast

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User Guide for the SoundStation IP 7000 Phone

• Updating the Backlight Intensity

• Updating the Ring Tone

• Updating Audio Quality and Capabilities

Updating Preferences

The Preferences menu allows you to customize the language that displays on
the phone and how the time and date display on the idle screen.

You can also enable your phone to save Corporate Directory search results
(if Corporate Directory is set up on your phone). See Searching for Contacts in

a Corporate Directory on page 2-25.

Updating the Language

The phone supports the following languages. English (Internal) is the default
language that displays.

Language (Localization)

1. English (Internal)

2. English (Canada)

3. Chinese (China)

4. Danish (Denmark)

5. Dutch (Netherlands)

6. English (United Kingdom)

7. English (United States)

8. French (France)

9. German (Germany)

10. Italian (Italy)

11. Japanese (Japan)

12. Korean (Korea)

13. Norwegian (Norway)

14. Portuguese (Portugal)

15. Russian (Russia)

16. Spanish (Spain)

17. Swedish (Sweden)

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Customizing Your Phone

To change the language:

1. Press , and then select Settings > Basic > Preferences > Language.

The Language screen displays.

2. Scroll to the language you want, and then press Select.

The text that appears on the screen will change to the language that you
selected.

3. Press to return to the idle screen.

Updating the Time and Date Display

The time and date display on the idle screen of your phone. If the phone cannot
obtain a time and date, the display will flash. If this happens, or if the time or
date is incorrect, see your system administrator.

You can select from various formats for the time and date display. Select and
set options that are right for you. You can also disable the time and date
display, so the time and date do not display on the phone screen.

The following figure shows the default format for the date and time display.

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User Guide for the SoundStation IP 7000 Phone

To display a new time format:

1. Press , and then select Settings > Basic > Preferences >

Time & Date > Clock Time.

The Clock Time screen displays.

2. Scroll to the time format you want, and then press Select.

3. Press to return to the idle screen.

To display a new date format:

1. Press , and then select Settings > Basic > Preferences >

Time & Date > Clock Date.

The Clock Date screen displays.

2. Scroll to the date format you want, and then press Select.

3. Press to return to the idle screen.

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Customizing Your Phone

To disable the time and date display:

1. Press , and then select Settings > Basic > Preferences >

Time & Date.

The Time & Date screen displays.

2. Scroll to Disable, and then press Select.

3. Press to return to the idle screen.

The idle screen no longer displays the time and date. To display the time and
date again, enable the time and date (see below).

To enable the time and date display:

1. Press , and then select Settings > Basic > Preferences >

Time & Date.

The Time & Date screen displays.

2. Press Select.

3. Press to return to the idle screen.

The idle screen now displays the time and date.

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User Guide for the SoundStation IP 7000 Phone

Updating the Display Contrast

To adjust the contrast on the phone display:

1. Press , and then select Settings > Basic > Contrast.

The Contrast screen displays.

2. Press the Up or Down soft keys to increase or decrease the display

contrast.

3. Press the Ok soft key.

4. Press to return to the idle screen.

Updating the Backlight Intensity

Backlight intensity on the phone has three modes:

• Backlight On

• Backlight Idle

• Dim

You can modify the Backlight On intensity and the Backlight Idle intensity
separately. You can select high, medium, low, and off levels for both.

You can also modify the Maximum Intensity. The Maximum Intensity
determines the highest intensity you can choose for the Backlight On and
Backlight Idle intensities. For example, if you lower the Maximum Intensity,
the highest level for Backlight On and Backlight Idle intensities will be lowered
to the same level.

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Customizing Your Phone

Dim mode intensity is determined by the Backlight On intensity and the
Backlight Idle intensity together as follows:

Backlight On Intensity Backlight Idle Intensity Dim Intensity

off off off

low dimmer than low low

medium dimmer than medium medium

high off medium

high low medium

high medium medium

high high high

The Backlight On mode turns on for following events:

• Any key press

• Incoming calls

• Ending a call, holding a call, resuming a call by the other party

• A voice message received

If you do not press any keys on the phone, after 20 seconds of the backlight
turning on, the backlight dims (or changes) to medium in the following cases:

• A call is in progress

• A call is on hold

• There is an incoming call (ringing)

• There is an outgoing call (ringing back)

• Any menu shows on the display

In all other cases, the mode changes to Backlight Idle.

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User Guide for the SoundStation IP 7000 Phone

To update the backlight intensity:

1. Press , and then select Settings > Basic > Backlight Intensity.

The Backlight Intensity screen displays.

2. Select Backlight On Intensity.

The Backlight On Intensity screen displays.

2 - 8

3. Scroll to the intensity you want, and then press Select. The default

Backlight On Intensity is Medium.

4. Press the Save soft key.

5. Select Backlight Idle Intensity.

The Backlight Idle Intensity screen displays.

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Customizing Your Phone

6. Scroll to the intensity you want, and then press Select. The default

Backlight Idle Intensity is Low.

7. Press the Save soft key.

8. Select Maximum Intensity.

The Maximum Intensity screen displays.

9. Press the Up or Down soft keys to increase or decrease the maximum

intensity the screen can display, and then press the Ok soft key.

10. Press to return to the idle screen.

Updating the Ring Tone

You can select from many different ring tones to distinguish your phone from
your neighbor’s. You can also set distinctive ring tones for contacts in your
local directory so you can identify callers when your phone rings.

Selecting a Different Ring Tone for Your Phone

You can choose a unique ring tone for your phone to identify it when it rings.

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User Guide for the SoundStation IP 7000 Phone

To select a ring tone for your phone:

1. Press , and then select Settings > Basic > Ring Type.

The Ring Type screen displays.

2. Scroll to the ring type you want. To hear the ring type, press the Play

soft key. The default ring type is Low Trill.

3. Press Select.

Note

4. Press to return to the idle screen.

Setting Distinctive Ring Tones for Contacts

Your company’s settings may override this feature. For more information, contact
your system administrator.

You can set a distinctive ring tone for each contact in your contact directory so
you can distinguish callers.

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Customizing Your Phone

To set a distinctive ring tone for a contact:

1. Press , and then select Features > Contact Directory.

The Directory screen displays.

2. Scroll to the contact for whom you want to assign a distinctive ring tone.

3. Press the Edit soft key.

The Edit Contact screen displays.

4. Scroll to Ring Type, and then enter a number corresponding to one of the

Note

To exit this screen and determine the number associated with a ring type, press the
Menu key, and then select Settings > Basic > Ring Type. Each ring type has a
number associated with it.

5. Press the Save soft key.

6. Press twice to return to the idle screen.

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ring types available.

If a ring type is already assigned to the contact, but you want to change it,
press the << soft key to delete the existing ring type. Then, enter a number
corresponding to one of the ring types available.

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User Guide for the SoundStation IP 7000 Phone

Updating Audio Quality and Capabilities

You can adjust the audio quality of your phone, and enable auxiliary audio
components, such as wireless (lapel) microphones, speakers, recording
devices, and computers that you connect to the Multi-Interface Module.

Updating the Sound Quality of Your Phone

You can adjust the sound quality of your phone by changing the treble or bass
control.

To adjust the sound quality of your phone:

1. Press , and then select Settings > Basic > Audio >

Bass and Treble.

The Bass and Treble screen displays.

2 - 12

2. Do one of the following:

— To adjust the treble control, scroll to Treble EQ, and then press Select.

The Treble EQ screen displays.

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Customizing Your Phone

or

— To adjust the bass control, scroll to Bass EQ, and then press Select.

The Bass EQ screen displays.

3. Press the Up or Down soft keys to adjust the treble or bass EQ, and then

press Select.

4. Press to return to the idle screen.

Note

Enabling Auxiliary Audio Components

Before you can use the auxiliary audio components that you connect to the
Multi-Interface Module (wireless microphones, speakers, as well as recording
devices and computers to record phone calls), you must enable them. You
enable the components from the Auxiliary Audio menu.

You do not have to enable audio from a mobile phone or from a computer calling
application. This audio is automatically enabled when you connect the
Mobile Phone Cable or the Computer Calling Cable to the 2.5mm audio connector
on your conference phone.

For information on connecting auxiliary audio components to the conference
phone or Multi-Interface Module, see Connecting Optional Auxiliary Audio

Components on page 1-8.

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User Guide for the SoundStation IP 7000 Phone

To enable or disable wireless (lapel) microphones:

1. Press , and then select Settings > Basic > Audio >

Auxiliary Audio > Aux Audio In.

The Aux Audio In screen displays.

2. Do one of the following:

— To enable a wireless (lapel) microphone, scroll to Wireless Mic, and

then press Select.

— To disable wireless microphones, scroll to Off, and then press Select.

3. Press to return to the idle screen.

To enable or disable speakers, as well as recording devices and computers from
recording phone calls:

1. Press , and then select Settings > Basic > Audio >

Auxiliary Audio > Aux Audio Out.

The Aux Audio Out screen displays.

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2. Do one of the following:

— To enable recording devices or computers to record phone calls, scroll

to Record Out, and then press Select.

— To enable external speakers, scroll to External Speaker, and then press

Select.

— To disable speakers, and to prevent recording devices and computers

from recording phone calls, scroll to Off, and then press Select.

3. Press to return to the idle screen.

Adjusting the Speaker and Ringer Volume

To adjust the speaker volume:

>>

During a call, press either or to adjust the speaker volume.

Customizing Your Phone

Using Call Lists

To adjust the ringer volume:

>>

When the phone is in the idle state, press either or to adjust

the ringer volume.

Your phone maintains lists of missed, received, and placed calls. Each list can
hold up to 100 entries.

If you miss a call (for example, if you do not answer a call, or you have
call forwarding or Do Not Disturb enabled), the idle screen will display a
message indicating the number of missed calls you have. To view information
about the missed call, view your Missed Calls list (see Viewing Call Lists,
below). After you view the Missed Calls list, the message on the idle screen is
removed.

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User Guide for the SoundStation IP 7000 Phone

The following figure shows what the idle screen looks like when you miss a
call.

Viewing Call Lists

You can access missed, received, and placed calls from the Main Menu, or you
can quickly access call lists from the idle screen.

Managing Call Lists

To view a call list:

>>

Do one of the following:

— Press , and then select Features > Call Lists > Missed Calls,

Received Calls, or Placed Calls.

or

— Press the Dir soft key, and then select Call Lists > Missed Calls,

Received Calls, or Placed Calls.

You can clear all the records in a call list, or just one record. You can also
choose a record in a list and return the call, store the call details in your local
Contact Directory, or view detailed information about the particular call.

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Customizing Your Phone

To manage a call list:

1. Press the Dir soft key, and then select Call Lists.

The Call Lists screen displays.

2. Do one of the following:

— To clear the records in a call list, select Clear > Missed Calls, Received

Calls, or Placed Calls.

Note

The following figure shows the message that displays when you clear
a Missed Calls list.

To manually clear all calls in all call lists, restart the phone. See Restarting the

Phone on page 4-16.

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User Guide for the SoundStation IP 7000 Phone

— To view and manage a call list, scroll to either Missed Calls, Received

To manage your call list:

— To return the call, press the Dial soft key.

— To edit the phone number (if necessary) before you dial the number or

Calls or Placed Calls, and then press Select. Your call list information

displays.

The following figure shows a Placed Calls list.

store the call details in your Contact Directory, press the Edit soft key.

3. Press twice to return to the idle screen.

Managing Contacts

You can store a large number of contacts in your phone’s local
Contact Directory. Contact your system administrator for the exact number.

You can dial and search for contacts in this directory. You may be able to add,
edit, and delete contacts. Contact your system administrator to see if you have
read-only access to your local Contact Directory, or if you can update it.

If your system administrator sets up a Corporate Directory on your phone, you
may also have read access to portions of your Corporate Directory. Your
system administrator determines which contacts you can see. You can search
for contacts in the Corporate Directory, and add contacts from the Corporate
Directory to your local Contact Directory. For more information, see Searching

for Contacts in a Corporate Directory on page 2-25 and Adding Contacts to
Your Local Contact Directory from a Corporate Directory on page 2-22.

— To return to the Call Lists menu, press the Back soft key.

— To remove the call from the list, press the Clear soft key.

— To store the contact in your Contact Directory, press the Save soft key.

— To view information about the call, such as the phone number, the

time and duration of the call, and the name of the caller, press the Info
soft key.

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Customizing Your Phone

To view your local Contact Directory:

>>

Do one of the following:

— Press , and then select Features > Contact Directory.

or

— Press the Dir soft key, and then select Contact Directory.

The Directory screen displays, listing all the contacts in your directory.

To view your Corporate Directory:

>>

Do one of the following:

— Press , and then select Features > Corporate Directory.

or

— Press the Dir soft key, and then select Corporate Directory.

The Corporate Directory screen displays, listing all the contacts in your
directory. You can only search for and dial contacts in your
Corporate Directory.

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User Guide for the SoundStation IP 7000 Phone

Adding Contacts to Your Local Contact Directory

You can add contacts to your local Contact Directory in the following ways:

• Manually (if you have permission to update your local Contact Directory)

• From a call list

• From a Corporate Directory (if this is set up on your phone)

Note

You cannot update Corporate Directory from your phone.

Adding Contacts Manually

You can update your local Contact Directory manually, instead of importing
contact information from a call list or a Corporate Directory.

To add a contact manually:

1. Press the Dir soft key, and then select Contact Directory.

The Directory screen displays.

2. To add a contact to your phone’s database, press the Add soft key.

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The Add To Directory screen displays.

Customizing Your Phone

3. Enter the contact information. To move between fields, use the up and

down scroll keys. Enter the following information:

Note

Your phone may not display all the following fields. For more information, see your
system administrator.

— (Optional.) Enter the First Name and Last Name of the contact.

To alternate between numeric, uppercase, and lowercase
alphanumeric modes, press the # key. To enter text in another
language, press the Encoding soft key.

— (Required.) Enter the Contact phone number.

The contact number must be unique, and must not already exist in the
directory. If you save an entry with a non-unique phone number, the
entry will not be saved.

— (Optional.) Change the Speed Dial Index number.

The speed dial index is automatically assigned to the next available
index value. For more information on speed dial index numbers, see

Managing Speed Dial Entries on page 3-21.

— (Optional.) Set the Ring Type.

For information on setting the ring type, see Updating the Ring Tone
on page 2-9.

— (Optional.) Assign a Divert Contact.

The Divert Contact identifies the third party to which you want this
contact’s calls sent.

Note

— (Optional.) Change the Auto Reject and Auto Divert settings.

If you set the Auto Reject field to enabled, each time the contact calls,
the call will be directed to your voice mail system (if a voice mail
system is set up). If you set the Auto Divert field to enabled, each time
the contact calls, the call will be directed to a third party you specify
in the Divert Contact field.

Press the right or left scroll key to switch between the Enabled and
Disabled settings for the Auto Reject and Auto Divert fields.

If you do not have a voice mail system set up, enabling the Auto Reject field will
have no effect. Each time the contact calls, your phone will ring (unless you choose
to divert the contact’s calls, or enable call forwarding or Do Not Disturb on your
phone).

— (Optional.) Change the Watch Buddy and Block Buddy settings.

If you set the Watch Buddy field to enabled, you can monitor the
contact’s status. If you set the Block Buddy field to enabled, the contact

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User Guide for the SoundStation IP 7000 Phone

4. Press the Save soft key.

5. Press twice to return to the idle screen.

Adding Contacts From Call Lists

You can save call information from a call list to your local Contact Directory.

To add a contact to the local Contact Directory from a call list:

1. Press the Dir soft key, and then select Call Lists > Missed Calls,

Received Calls, or Placed Calls.

2. Scroll to the contact.

You can use the * key to Page Up and the # key to Page Down.

cannot monitor your status. For more information on monitoring
status, see Using Buddy Lists on page 4-9.

Press the right or left scroll key to switch between the Enabled and
Disabled settings for the Watch Buddy and Block Buddy fields.

Note

3. To save the contact to your Contact Directory, press the Save soft key.

4. Press twice to return to the idle screen.

You may want to go to the Contact Directory and check if the contact was saved
correctly and to add any missing fields. To view your Contact Directory, see

Managing Contacts on page 2-18. To update missing contact information, see
Adding Contacts Manually on page 2-20 (step 3).

Adding Contacts to Your Local Contact Directory from a Corporate Directory

You can save any contact listed in your Corporate Directory (if it is set up on
your phone) to your local Contact Directory.

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Customizing Your Phone

To add a contact to your local Contact Directory from a Corporate Directory:

1. Press the Dir soft key, and then select Corporate Directory.

The Corporate Directory screen displays.

2. Search for the contact, and then scroll to the contact’s entry.

For information on how to search for a contact, see Searching for Contacts

in a Corporate Directory on page 2-25.

3. Press the View soft key.

Note

The Contact screen displays.

4. To save the contact to the local Contact Directory, press the Save soft key.

“Saved” displays on the screen. Only the first name, last name, and phone
number are saved.

If the contact already exists in your local Contact Directory,
“Contact already exists” displays.

5. Press twice to return to the idle screen.

You may want to go to the Contact Directory and check if the contact was saved
correctly and to add any missing fields. To view your Contact Directory, see

Managing Contacts on page 2-18. To update missing contact information, see
Adding Contacts Manually on page 2-20 (step 3).

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User Guide for the SoundStation IP 7000 Phone

Searching for Contacts

You can search for contacts in your local Contact Directory, or in a
Corporate Directory (if this is set up on your phone).

Searching for Contacts in Your Local Contact Directory

Search for a contact by scrolling through the directory, or entering specific
search criteria.

To search for a contact in the local Contact Directory:

1. Press the Dir soft key, and then select Contact Directory.

The Directory screen displays.

2 - 24

2. Press the Search soft key. Then, enter the first few characters of the

contact’s first or last name, and then press the Search soft key again.

The Directory Search screen displays a list of successful matches.

3. Scroll to the contact you are searching for.

From this screen, you can dial, edit, or delete the contact.

4. Press twice to return to the idle screen.

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Customizing Your Phone

Searching for Contacts in a Corporate Directory

Search for a contact by scrolling through the directory, or entering specific
search criteria.

Note

You can enable your phone to save Corporate Directory search results, and to
remember the last person you viewed in the directory. Whenever you re-display
Corporate Directory, the last person you viewed will display. If you searched for a
person, the results of the last search you submitted will display. To enable this
feature, press the Menu key, and then select Settings > Basic > Preferences >
Corporate Directory > Retain Search. Scroll to Enabled, and then press Select.

To search for a contact in the Corporate Directory:

1. Press the Dir soft key, and then select Corporate Directory.

The Corporate Directory screen displays.

2. Press the Search soft key. Then, enter the first few characters of the

contact’s first or last name, and then press the Submit soft key.

The screen displays a list of successful matches.

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User Guide for the SoundStation IP 7000 Phone

3. Scroll to the contact you are searching for.

From this screen, you can press the Dial soft key to dial the contact, or
press the View soft key and save the contact to your local
Contact Directory.

4. Press twice to return to the idle screen.

Updating Contacts in Your Local Contact Directory

You can update information for contacts in your local Contact Directory. You
cannot update information for contacts in your Corporate Directory.

To update a contact in your local Contact Directory:

1. Press the Dir soft key, and then select Contact Directory.

The Directory screen displays.

2 - 26

2. Scroll to the contact whose information you want to update, or search for

the contact (see Searching for Contacts in Your Local Contact Directory
on page 2-24).

3. Press the Edit soft key.

The Edit Contact screen displays.

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4. Update the contact information. For information on the fields you can

update, see Adding Contacts Manually on page 2-20 (step 3).

5. Press the Save soft key.

6. Press twice to return to the idle screen.

Deleting Contacts From Your Local Contact Directory

You can delete contacts from your local Contact Directory. You cannot delete
contacts from your Corporate Directory.

To delete a contact from the local Contact Directory:

1. Press the Dir soft key, and then select Contact Directory.

The Directory screen displays.

Customizing Your Phone

2. Scroll to the contact you want to delete. Or, search for the contact (see

Searching for Contacts in Your Local Contact Directory on page 2-24).

3. Press the Delete soft key.

The contact is deleted from the directory.

4. Press twice to return to the idle screen.

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User Guide for the SoundStation IP 7000 Phone

Placing Calls to Contacts

You can place calls to contacts from your local Contact Directory or from your
Corporate Directory (if this is set up on your phone).

To place a call to a contact from your Local or Corporate Directory:

1. Press the Dir soft key, and then select Contact Directory or

Corporate Directory.

2. From the Directory or Corporate Directory screen, scroll to the contact

you want to call, or search for the contact (see Searching for Contacts on
page 2-24).

3. Press the Dial soft key.

Managing Incoming Calls

You can manage incoming calls from the contacts in your local Contact
Directory by doing the following:

Distinguishing Calls

Rejecting Calls

Note

• Setting up a distinctive ring tone for a contact

• Rejecting calls from a particular contact by sending the call to your

voice mail system

• Diverting calls from a particular contact to another party

You can customize your phone so that you can distinguish callers by certain
ring types. For information on setting a distinctive ring type for a particular
contact, see Setting Distinctive Ring Tones for Contacts on page 2-10.

You can customize your phone so that incoming calls from a particular party
are immediately sent to your voice mail system. (If you do not have a voice
mail system set up, the call will still ring on your phone.)

Rejecting calls is not available on shared lines.

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Customizing Your Phone

To send incoming calls from a particular contact directly to voice mail:

1. Press the Dir soft key, and then select Contact Directory.

The Directory screen displays.

2. Scroll to the contact whose calls you want to go to your voice mail system.

You can use the * key to Page Up and the # key to Page Down.

3. Press the Edit soft key.

The Edit Contact screen displays.

4. Scroll to the Auto Reject field and change the Auto Reject setting to

Enabled. Press the right or left scroll key to select Enabled.

5. Press the Save soft key.

6. Press twice to return to the idle screen.

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User Guide for the SoundStation IP 7000 Phone

Diverting Calls

You can customize your phone so that incoming calls from a particular party
are transferred directly to a third party.

To divert incoming calls from a contact to a third party:

1. Press the Dir soft key, and then select Contact Directory.

The Directory screen displays.

2. Scroll to the contact for whom you want to transfer calls.

You can use the * key to Page Up and the # key to Page Down.

3. Press the Edit soft key.

The Edit Contact screen displays.

4. Scroll to the Divert Contact field and enter the number of the party to

whom you want to divert the call.

5. Scroll to the Auto Divert field.

6. Change the Auto Divert setting to Enabled. Press the right or left scroll

key to select Enabled.

7. Press the Save soft key.

8. Press twice to return to the idle screen.

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Understanding Shared Lines

Customizing Your Phone

Note

Shared lines is an optional feature that your system administrator sets up. Your
system may not support it. For more information, contact your system administrator.

If two phones share a line, an incoming call to one number will cause both
phones to ring. The call can be answered by either phone, but not both. If your
phone shares a line, a shared line icon that is half black and half grey displays
on the screen.

The following figure shows the shared line icon at the top left of the screen.

The shared line icon changes to a moving icon, and the LEDs glow a steady red
when the line is in use remotely.

Calls on shared lines can be transferred, put on hold, or added to a conference.

Note

You cannot forward or reject calls on shared lines.

For information on answering calls with shared lines, see Answering Calls on
page 3-4.

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User Guide for the SoundStation IP 7000 Phone

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Using the Basic Features of Your
Phone

Your SoundStation IP 7000 conference phone is designed to be used like a
regular conference phone on a public switched telephone network (PSTN).
You can place calls, transfer a call to someone else, conduct a multi-party
conference call, or perform other basic and more advanced functions.

At any time, at most one active call may be in progress on your phone. The
active call is the one that has audio associated with it. There may be multiple
other calls, including a conference call, on hold.

This chapter provides introductory information and basic operating
instructions for the phone. It includes the following topics:

3

• Placing Calls on page 3-2

• Answering Calls on page 3-4

• Ending Calls on page 3-5

• Muting the Microphone on page 3-5

• Redialing Numbers on page 3-6

• Holding and Resuming Calls on page 3-7

• Hosting Conference Calls on page 3-7

• Transferring Calls on page 3-14

• Forwarding Calls on page 3-17

• Enabling Do Not Disturb on page 3-19

• Managing Speed Dial Entries on page 3-21

• Using Voice Mail on page 3-22

If you require additional information or assistance with your new phone,
contact your system administrator.

For information on the advanced features of your phone, refer to Chapter 4,

Using the Advanced Features of Your Phone.

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User Guide for the SoundStation IP 7000 Phone

Placing Calls

You can place a call off-hook (with a dial tone), or on-hook (without a dial
tone). If you place a call off-hook, you have the option of dialing a contact
using a URL, or using the last call return (LCR) feature (if enabled for your
phone).

The phone screen displays the duration of active calls. The following figure
shows an active call to John at directory number 1950 that has lasted 9 seconds.

Note

To place a call:

>>

Do one of the following:

— To place a call without hearing a dial tone, enter the phone number of

the party you want to call, and then press or the Dial soft key.

or

— To hear a dial tone before you place a call, press or the New Call

soft key. Then, do the following:

a To dial a number, enter the phone number of the party you want

to call, and then press or the Dial soft key.

b To call the last person that called you (last call return), press the

LCR soft key, and then follow the voice prompts.

Last call return (LCR) is an optional feature that your system administrator enables.
Your system may not support it. For more information, contact your system
administrator.

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Using the Basic Features of Your Phone

c To dial a URL, press the URL soft key, enter the URL or IP address

of the party you want to call, and then press or the

Dial soft key.

To enter the number and letters displayed on a key, press the key
one or more times quickly. To enter “.” and “@,” press the * key
one or more times.

The active call displays on the screen showing the call duration and
destination.

Note

Instead of entering a phone number from memory, you can access call lists,
directories, and speed dial lists to display and dial the number for you.

• To access a call list, press the Dir soft key, and then select Call Lists >
Missed Calls, Received Calls, or Placed Calls. Scroll to the call you want to

dial, and then press the Dial soft key. For more information, see Using Call Lists
on page 2-15.

• To access your Contact Directory or Corporate Directory (if enabled for your
phone), press the Dir soft key, and then select Contact Directory or
Corporate Directory. Scroll to or search for the contact you want to dial, and
then press the Dial soft key. For more information, see Managing Contacts on
page 2-18.

• To place a call using a speed dial index number, press the up scroll key, scroll
to the party you want to call, and then press the Dial soft key. For information
on other ways to use speed dial, see Placing Calls Using Speed Dial, below.

Placing Calls Using Speed Dial

Use a speed dial index number for quick dialing. Speed dial index numbers are
associated with entries in your Contact Directory. For information on
managing speed dial entries from your Contact Directory, see Managing

Speed Dial Entries on page 3-21.

Note

From the idle screen, press the up scroll key to quickly access your list of speed dial
entries.

To place a call using a speed dial index number:

1. Do one of the following:

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— If you know the contact’s speed dial index number, enter the number,

and then press #.

— Press the up scroll key.

— Press , and then select Features > Speed Dial.

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User Guide for the SoundStation IP 7000 Phone

The Speed Dial Info screen displays.

2. Do one of the following:

— Enter the speed dial index number. The call is placed.

or

— If the contact you want to call is not already highlighted, scroll to the

contact, and then press the Dial soft key.

Answering Calls

Note

To answer a call:

>>

Press or the Answer soft key.

The LEDs blink green when the phone rings.

• To ignore incoming calls, press the Reject soft key (for private lines) or the
Silence soft key (for shared lines). To prevent your phone from ringing, enable
the Do Not Disturb feature (see Enabling Do Not Disturb on page 3-19).

• You can forward incoming calls by pressing the Forward soft key. See

Forwarding Calls Dynamically on page 3-19.

• If you set up your phone with a silent ring, press the Answer soft key to answer
the call.

• To answer a call from a mobile phone or computer calling application, see Using

Computer or Mobile Audio with the Conference Phone on page 4-1.

To answer a call on a shared line:

1. Answer the incoming call.

2. Press the Hold soft key.

Anyone on another phone configured to use the same shared line may take the
call by selecting the call on their phone screen.

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Ending Calls

To end a call:

>>

Press or the End Call soft key.

Using the Basic Features of Your Phone

Note

You cannot end a call that is on hold until you resume the call. To end a call on hold,
scroll to the call on hold, press the Resume soft key, and then press the End Call
soft key.

Muting the Microphone

To mute the microphone:

>>

During a call, press .

The LEDs glow red to indicate that the other party (or parties) cannot hear you.
You can still hear all other parties while Mute is enabled.

To turn off the Mute feature, press again.

To mute the microphone if you use external microphones:

>>

Press on the phone or the button on the top of the external

To turn off the Mute feature, press or again.

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microphones.

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User Guide for the SoundStation IP 7000 Phone

Redialing Numbers

You can redial the last number you dialed, or search a list of placed calls to find
a previously-dialed number.

To redial the last number dialed:

>>

Press .

To redial a previously dialed number:

1. Press the Dir soft key, and then select Call Lists > Placed Calls.

The Placed Calls screen displays.

3 - 6

2. Scroll to the number you want to redial, and then press or the

Dial soft key.

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Holding and Resuming Calls

To hold a cal l:

>>

During a call, press the Hold soft key. The LEDs blink red to indicate that
a call is on hold.

The following figure shows James Smith on hold. The Resume soft key now
displays on the screen.

Using the Basic Features of Your Phone

To resume a call on hold:

>>

While a call is on hold, press the Resume soft key.

Hosting Conference Calls

You can create a conference with up to two other parties using the phone’s
local conference feature. To quickly set up a conference, you can use the Join
soft key to create a conference between an active call and a call on hold.

The conference management feature allows you to view and manage each
party in the conference call. From the Manage Conference screen, you can
mute, hold, and remove individual parties.

Note

You can host and manage conferences with audio from computer calling
applications and mobile phones. See Using Computer or Mobile Audio with the

Conference Phone on page 4-1.

This section includes the following topics:

• Setting Up Conferences on page 3-8

• Managing Conferences on page 3-10

• Holding and Resuming Conferences on page 3-13

• Splitting Conferences on page 3-14

• Ending Conferences on page 3-14

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User Guide for the SoundStation IP 7000 Phone

Setting Up Conferences

You can set up a conference in one of two ways:

• Using or the Confrnc soft key.

• Using the Join soft key, if you have an active call and a call on hold.

Setting Up a Conference Using the Conference Key or Soft Key

To set up a conference using the Conference key or soft key:

1. Call the first party. See Placing Calls on page 3-2.

2. Press or the Confrnc soft key to create a new call. The active call is

placed on hold.

The Conference with screen displays.

3 - 8

Note

Note

If configured for single key-press conferences, the conference participant hears the
dial tone and ringback when the conference host places the call to the new party.

3. Enter the number of the second party, and then press or the Dial

soft key.

4. When the second party answers, press or the Confrnc soft key

again to join all parties in the conference.

If configured for single key-press conferences, you do not have to press the
Conference key or the Confrnc soft key again.

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Using the Basic Features of Your Phone

The Active:Conference screen displays.

Setting Up a Conference with An Active Call and a Call on Hold

If you are currently in an active call, and you have another call on hold, you
can create a conference call between the active call, the call on hold, and
yourself, by pressing the Join soft key.

To set up a conference call with an active call and a call on hold:

>>

If you have an active call and a call on hold, press the Join soft key.

The Active:Conference screen displays.

A conference is created with the active call, the call on hold, and yourself.

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User Guide for the SoundStation IP 7000 Phone

Managing Conferences

To manage a conference, you must currently be in an active conference call.
From the Active:Conference screen, you can press the Manage soft key to
manage the individual parties in the conference.

The following figure shows the Manage soft key that displays when you are in
an active conference.

To manage a conference:

>>

From the Active:Conference screen, press the Manage soft key.

The Manage Conference screen displays.

From the Manage Conference screen, you can scroll to a conference party and
manage the party’s conference participation.

You can access the following soft keys from the Manage Conference screen:

•Far Mute—Mutes the selected party. The muted party can hear all parties,
but no party can hear the muted party.

•Hold—Puts a selected party on hold. The held party cannot hear any
parties and no party can hear the held party.

• Remove—Removes the selected party from the conference, ends the
conference call, and creates an active call between you and the other party.

•Info—Provides additional information about the selected party.

• Back—Returns you to the Active:Conference screen.

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Using the Basic Features of Your Phone

Muting Conference Call Parties

To mute a conference call party:

>>

From the Manage Conference screen, scroll to the party you want to mute,
and then press the Far Mute soft key.

The following figure shows the far mute feature applied to James Smith. The
“far mute” icon displays next to his name, and the UnMute soft key appears.

The muted party can hear all parties, but no party can hear the muted party.

If you press instead of the Far Mute soft key, all other parties can hear

each other, but they cannot hear you. When you press , the LEDs glow
red.

To un-mute the party, press the UnMute soft key.

Placing Conference Call Parties on Hold

You can select a conference call party and place the party on hold. You can
return the party to the conference at any time by pressing the Resume soft key.

If you want to place a conference call on hold, see Holding and Resuming

Conferences on page 3-13.

To place a conference call party on hold:

>>

From the Manage Conference screen, scroll to the party you want to place
on hold, and then press the Hold soft key.

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User Guide for the SoundStation IP 7000 Phone

The following figure shows James Smith on hold. The “on hold” icon displays
next to his name, and the Resume soft key appears.

The held party cannot hear any parties and no party can hear the held party.

To return the party to the conference, scroll to the party, and then press the
Resume soft key.

If the held party presses the Hold soft key on their phone, the party will still
be on hold even if you press the Resume soft key.

Removing Conference Call Parties

To remove a conference call party:

>>

From the Manage Conference screen, scroll to the party you want to
remove, and then press the Remove soft key.

The party is removed from the conference, the conference call ends, and the
other party becomes the active call.

Obtaining Information About Conference Call Parties

You can display information about a conference call participant, such as their
name and number, or if they are on hold.

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Using the Basic Features of Your Phone

To display information about a conference call party:

1. From the Manage Conference screen, scroll to the party whose

information you want to obtain.

2. Press the Info soft key.

The Participant Info screen displays.

3. Press the Back soft key to return to the Manage Conference screen.

Holding and Resuming Conferences

When you place a conference call on hold, you place all other conference
participants on hold.

To place an individual party on hold, see Placing Conference Call Parties on

Hold on page 3-11.

To place a conference call on hold:

>>

From the Active:Conference screen, press the Hold soft key.

The Hold:Conference screen displays. The other parties in the conference call
are put on hold.

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User Guide for the SoundStation IP 7000 Phone

From the Hold:Conference screen, you can do the following:

• To resume the conference call, press the Resume soft key. The
Active:Conference screen will display again.

• To place a call to a new party, press the New Call soft key. The conference
remains on hold, and the new call becomes the active call.

• To end the conference call and split the conference into two separate calls
on hold, press the Split soft key.

Splitting Conferences

When a conference is established, a Split soft key is available. When you split
a conference, you end the conference and put all parties on hold. The Split soft
key is only available from the Active:Conference screen.

To split a conference:

>>

From the Active:Conference screen, press the Split soft key.

The conference ends, and all calls are split into individual calls and put on
hold.

Ending Conferences

You can end a conference, and your connection to the other parties, by
pressing the End Call soft key. When you use the End Call soft key, the other
parties remain connected.

To end a conference:

>>

The two other parties remain connected.

Transferring Calls

A call can be transferred in one of three ways:

• Consultative transfer—You have the option of either talking to the party

From the Active:Conference screen, press the End Call soft key.

to whom you are transferring the call, or you can choose not to talk to the
party, and complete the transfer when you hear the party’s ring-back
sound.

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— Performing a Consultative Transfer on page 3-15.

• Blind transfer—The call is automatically transferred after you dial the

number of the party to whom you want to transfer the call. You do not
have the option of talking to the party.

— Performing a Blind Transfer on page 3-16.

• Attended transfer—The parties are automatically connected to each other

after you exit a conference.

— Set up a conference call and then end your participation. For more

information, refer to Ending Conferences on page 3-14.

Performing a Consultative Transfer

Perform a consultative transfer if you want to talk to the party to whom you
are transferring the call. Or, you can chose not to talk to the party. In this case,
you wait for the party’s ring-back sound, and then transfer the call.

To transfer a call:

1. During a call, press the Trnsfer soft key. The call is placed on hold.

Using the Basic Features of Your Phone

The Transfer to screen displays.

2. Place a call to the party to whom you want to transfer the call. See Placing

Calls on page 3-2.

3. When you hear the ring-back sound, press the Trnsfer soft key. The
transfer is complete. If you want to talk privately to the person to which
you are transferring the call before the transfer is complete, wait until the
person answers the call, talk to the person, and then press the Trnsfer
soft key.

You can cancel the transfer before the call connects by pressing the Cancel
soft key.

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User Guide for the SoundStation IP 7000 Phone

Performing a Blind Transfer

When you use a blind transfer, you transfer a call without speaking to the
party to whom you are transferring the call. The call is automatically
transferred as soon as you dial the party’s number.

To perform a blind transfer:

1. During a call, press the Trnsfer soft key.

The Transfer to screen displays, with the Blind soft key.

2. Press the Blind soft key.

The Transfer to screen displays.

3. Place a call to the party to whom you want to transfer the call. See Placing

Calls on page 3-2.

The call automatically transfers to the party you specified.

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Forwarding Calls

Using the Basic Features of Your Phone

Note

Your company’s settings may override this feature. For more information, contact
your system administrator.

Call forwarding is not available on shared lines.

You can set up your phone to forward incoming calls to another party (static
forwarding) or you can forward a call as your phone rings (dynamic
forwarding). Your phone will forward calls even if you enable the Do Not
Disturb feature.

You can also reject calls from a particular contact (by sending the call to your
voice mail system), or divert calls from a particular contact to another party.
For more information, see Managing Incoming Calls on page 2-28.

Forwarding Calls Statically

You can set up your phone to forward calls to another number.

To forward calls to another number:

1. Press , and then choose Features > Forward.

The Forwarding Type Select screen displays.

2. Scroll to the forwarding type you want, and then press Select. The

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options are:

— Always—To forward all incoming calls.

—No Answer—To forward all unanswered incoming calls.

—Busy—To forward calls that arrive when you are already in a call.

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User Guide for the SoundStation IP 7000 Phone

3. Do one of the following:

— If you selected Always, enter a number to forward all incoming calls

— If you selected No Answer, do the following:

— If you selected Busy, enter the number to forward all future incoming

4. Press the Enable soft key.

If you selected the forwarding type Always, the text “Call Forward Enabled”
and a moving arrow display on the idle screen next to the directory number.

To disable call forwarding:

1. Press , and then select Features > Forward.

to.

a In the Contact field, enter a number to forward all unanswered

incoming calls to.

b In the Forward After Rings field, enter how many rings to wait

before forwarding the call (one ring is approximately six seconds).

calls to when you are already in another call.

The Forwarding Type Select screen displays.

2. Scroll to the forwarding type you want to disable, and then press Select.

3. Press the Disable soft key.

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Forwarding Calls Dynamically

You can manually forward a call to another number while your phone rings.

To forward an incoming call to another extension:

1. While your phone rings, press the Forward soft key.

The Call Forwarding screen displays.

Using the Basic Features of Your Phone

2. Enter the phone number to forward the incoming call to.

Your phone displays the last number you forwarded calls to (either
statically or dynamically). If you previously set a forwarding number and
want to enter a new one, use the << soft key to delete the number.

3. Press the Forward soft key.

The incoming call is forwarded to the other party. If call forwarding is
disabled, all future calls will not be forwarded and forwarding will remain
disabled.

Enabling Do Not Disturb

To prevent your phone from ringing, activate the Do Not Disturb feature.

Calls you receive while Do Not Disturb is enabled will display in your Missed
Calls list (see Using Call Lists on page 2-15). If you have chosen to forward
your calls to another number, calls will be sent to that number if you enable the
Do Not Disturb feature.

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User Guide for the SoundStation IP 7000 Phone

To enable and disable Do Not Disturb:

1. Press , and then select Features.

The Features screen displays. If Do Not Disturb is not highlighted, scroll
to it.

2. To toggle Do Not Disturb on and off, press Select.

When you enable Do Not Disturb, a flashing icon, , displays at the
top left of the screen.

When you disable Do Not Disturb, the registered line icon, , displays

instead.

3. Press to return to the idle screen.

If you enabled Do Not Disturb, the idle screen displays Do Not Disturb and
flashing icons next to the directory number.

The following figure shows what the idle screen looks like with
Do Not Disturb enabled.

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Managing Speed Dial Entries

Use the speed dial feature for fast, automated dialing. To use speed dial, you
enter a speed dial index number instead of entering a complete phone number.

When you create a Contact Directory entry, the phone automatically assigns a
Speed Dial index to the entry. You can change the index number, or delete it.

Using the Basic Features of Your Phone

Note

Only entries in your Contact Directory can be set up as speed dial entries. To create
a new Contact Directory entry with a speed dial index number, see Adding Contacts

to Your Local Contact Directory on page 2-20.

The following steps describe how to update a speed dial entry for a contact. To
place a call using a speed dial number, see Placing Calls Using Speed Dial on
page 3-3.

To update a speed dial entry in your local Contact Directory:

1. Press the Dir soft key, and then select Contact Directory.

The Directory screen displays.

2. Scroll to the user’s entry, and then press the Edit soft key.

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The Edit Contact screen displays.

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User Guide for the SoundStation IP 7000 Phone

3. Scroll to Speed Dial Index, and then update the speed dial index
number. Use the << soft key to update an existing entry.

4. Press the Save soft key.

5. Press twice to return to the idle screen.

Using Voice Mail

Note

Voice mail is an optional feature that your system administrator sets up. Your
system may not support it. For more information, contact your system administrator.

Screen options may vary with your application. Voice mail may be accessible with a
single key press. Contact your system administrator about this option.

Your voice mail is saved in a centralized location and may be accessed from
your phone. Your phone may indicate voice mail by the following:

• An icon, , on the phone screen

• The LEDs blinking red

• A stutter dial tone instead of a normal dial tone

To listen to voice mail messages:

1. Press , and then select Features > Messages > Message Center.

The Messages screen displays.

2. To listen to your voice mail, press the Connect soft key, and then follow

3. Press to return to the idle screen.

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the voice or visual prompts on the screen.

To turn off the flashing LEDs without listening to your messages, press the
Clear soft key.

4

Using the Advanced Features of Your
Phone

This chapter provides operating instructions for the advanced features of your
SoundStation IP 7000 conference phone. If you require additional information
or assistance with these features, contact your system administrator.

For information on the basic features of your phone, refer to Chapter 3, Using

the Basic Features of Your Phone.

This chapter includes the following topics:

• Using Computer or Mobile Audio with the Conference Phone on page 4-1

• Handling Multiple Call Appearances on page 4-8

• Using Buddy Lists on page 4-9

• Restarting the Phone on page 4-16

Using Computer or Mobile Audio with the Conference Phone

You can connect audio from a computer calling application, or from a mobile
phone, to your conference phone for hands-free conversations. You initiate
and end conversations from your computer calling application or your mobile
phone interface.

From your conference phone, you can do the following:

• Accept a computer or mobile audio source while you have an active call
(including a conference call), or calls on hold.

• Place a computer or mobile audio source on hold.

• Join, split, and host conference calls between the calls on your

conference phone and the computer or mobile audio source.

• Accept calls from other phones while you listen to computer or mobile
audio.

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User Guide for the SoundStation IP 7000 Phone

If you connect your computer calling application or mobile phone to your
conference phone when your conference phone is idle, the computer or mobile
audio automatically becomes the active call, and you immediately hear any
audio associated with the mobile phone or computer calling application.

The following figure shows the conference phone screen if the conference
phone is idle and you connect your computer calling application or mobile
phone to it. You can place the computer or mobile audio on hold, place a new
call, or initiate a conference call. You can also accept a call from another phone
while you listen to computer or mobile audio.

Note

Audio from computer calling applications or mobile phones does not display in your
conference phone Call Lists.

For information on how to connect your conference phone (in a single or
two-phone setup) to computer calling applications and mobile phones, see

Connecting Optional Auxiliary Audio Components on page 1-8.

Listening to Computer or Mobile Audio

You can connect the computer or mobile audio source while your conference
phone is in an idle state, or when you have an active call.

To listen to computer or mobile audio when your conference phone is idle:

>>

When your conference phone is idle, connect the mobile phone or
computer calling application to your conference phone. (See Connecting

Optional Auxiliary Audio Components on page 1-8.)

The computer or mobile audio automatically becomes the active call, and you
can hear any audio associated with the computer calling application or mobile
phone. If there isn’t any audio, you can wait for a call, answer it from your
computer calling application or mobile phone interface, and then listen to the
audio on your conference phone.

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Using the Advanced Features of Your Phone

The following figure shows what the screen looks like when you connect a
computer calling application or mobile phone (with or without a current call)
to the conference phone when the conference phone is idle.

To listen to computer or mobile audio when the conference phone has another
call:

1. Do one of the following:

— While the conference phone has an active call, connect the computer

calling application or mobile phone to the conference phone. (See

Connecting Optional Auxiliary Audio Components on page 1-8.)

The conference phone screen shows a computer or mobile audio
source. The LEDs blink green to indicate the audio source.

or

— If the conference phone has a call on hold, connect the computer

calling application or mobile phone to the conference phone. (See

Connecting Optional Auxiliary Audio Components on page 1-8.)

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User Guide for the SoundStation IP 7000 Phone

2. Do one of the following:

— If the conference phone has an active call, press the Hold soft key.

or

The conference phone screen shows a computer or mobile audio
source. The LEDs blink green to indicate the audio source.

The active call is placed on hold, and the computer or mobile audio
becomes the active call.

— If the conference phone has a call on hold, press the Accept soft key.

The computer or mobile audio becomes the active call.

You can place the computer or mobile audio on hold, create a conference
call with the call on hold and the computer or mobile audio, or create a
conference call with the computer or mobile audio and another party.

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Ending Computer or Mobile Audio

To remove the computer or mobile audio source, disconnect the
Computer Calling Cable or Mobile Phone Cable from the conference phone.

If you want to keep the connection for future computer or mobile audio calls,
end the call from your computer or mobile phone, but do not remove the
Computer Calling Cable or Mobile Phone Cable. The conference phone screen
will still display “From:PC-Mobile audio,” and the computer or mobile audio
will continue to be the active call.

Placing Computer or Mobile Audio on Hold

To place computer or mobile audio on hold:

>>

From your conference phone, scroll to PC-Mobile audio, and then press
the Hold soft key. If you want, you can place a new call, or create a
conference between the computer or mobile audio and another party.

Press the Resume soft key to make the computer or mobile audio active
again.

Using the Advanced Features of Your Phone

Creating Conference Calls with Computer or Mobile Audio

To create a conference call with a computer or mobile audio source, do one of
the following:

• If the computer or mobile audio is active or on hold, use the Confrnc soft
key.

The following figure shows the Confrnc soft key that displays when the
computer or mobile audio is active.

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User Guide for the SoundStation IP 7000 Phone

The following figure shows the Confrnc soft key that displays when the
computer or mobile audio is on hold.

• If you have a computer or mobile audio source and another call (one
active, one on hold), use the Join soft key. You access the Join soft key from
the call on hold.

The following figure shows the Join soft key that displays when there is a
computer or mobile audio source and another call (one active, one on
hold).

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Using the Advanced Features of Your Phone

• If you have a conference call, and you connect computer or mobile audio,
use the Join soft key. To access the Join soft key, scroll to the computer or
mobile audio.

If you have a conference call on hold, and you connect computer or mobile
audio, accept the computer or mobile audio first, and then press the Join
soft key.

The following figure shows the Join soft key that displays when there is an
active conference call and an incoming computer or mobile audio source.

The following figure shows the Join soft key that displays when there is a
conference call on hold, and you accept a computer or mobile audio
source.

You manage conference calls with computer or mobile audio just as you do
with other phone calls. For detailed information on setting up conferences
using the Confrnc and Join soft keys, as well as managing conference calls, see

Hosting Conference Calls on page 3-7.

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User Guide for the SoundStation IP 7000 Phone

Adjusting the Volume of Computer or Mobile Audio

To adjust the speaker volume:

>>

While you listen to computer or mobile audio, press either or

to adjust the speaker volume.

To mute the microphone:

>>

While you listen to computer or mobile audio, press .

The LEDs glow red to indicate that the other party (or parties) cannot hear you.
You can still hear all other parties while Mute is enabled.

To turn off the Mute feature, press again.

Handling Multiple Call Appearances

Your system administrator can set up your phone to have one or more call
appearances. If your phone is set up to have multiple call appearances, your
phone screen can display information for multiple calls, and you can handle
active and held calls at the same time. Your phone can handle a maximum of
eight different calls, or eight “appearances,” at one time.

The following figure shows what the phone screen looks like with multiple
appearances set up. The figure shows an active call with extension 1955, and a
call on hold with extension 1954.

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If three or more calls are taking place, the phone displays a counter at the top
left of the screen. For example, in the following figure, “1/3” indicates that the
call to John is the first one out of a total of three. To select the other two calls,
press the up or down scroll keys.

Using Buddy Lists

Using the Advanced Features of Your Phone

Note

Monitoring the status (presence) of contacts in a buddy list is an optional feature
that your system administrator enables. Your system may not support it. For more
information, contact your system administrator.

A buddy list is a list of users/devices whose status, or “presence,” you can
monitor. Users update their presence setting (for example, Be right back, Out
to lunch, or Busy), and you can view their status in real time from your phone’s
Buddy Status screen. If you like, you can block others from monitoring your
status.

Your phone can “watch” the status of up to eight other phones. These phones
form your “Buddy List.” Your phone can be monitored by up to eight other
phones.

If your phone is configured to work with Microsoft Office Live
Communications Server 2005, the behavior of presence settings and buddy
lists is different. For more information, see Integrating With Microsoft Office

Live Communications Server 2005 on page 4-14, or contact your system

administrator.

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User Guide for the SoundStation IP 7000 Phone

Updating Presence Settings

Your presence setting indicates your status (either online, busy, be right back,
away, on the phone, out to lunch, or offline). Update your presence setting so
that other users can monitor your status from their phones.

To change your presence setting:

1. Do one of the following:

— Press , and then choose Features > Presence > My Status.

or

— Press the MyStat soft key.

The My Status screen displays.

4 - 10

2. Scroll to the status you want, and then press Select.

3. Press to return to the idle screen.

The following figure shows what the phone screen looks like when you assign
a presence status (in this case, “Busy”). If you assign the status “Online” (the
default status) or “On the phone,” the presence status does not display on your
screen.

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Selecting Contacts to Monitor

Select the contacts whose presence you want to monitor by updating the
contacts in your buddy list. You add contacts to your buddy list from your
local Contact Directory.

Using the Advanced Features of Your Phone

Note

If your call server is Microsoft Office Live Communications Server 2005, see

Integrating With Microsoft Office Live Communications Server 2005 on page 4-14.

To update your buddy list:

1. Press the Dir soft key, and then select Contact Directory.

The Directory screen displays.

2. Scroll to find the contact. Or, search for the contact (see Searching for

Contacts in Your Local Contact Directory on page 2-24).

You can use the * key to Page Up and the # key to Page Down.

3. Press the Edit soft key.

The Edit Contact screen displays.

4. Scroll to Watch Buddy, and then press the right or left scroll key to
choose Enabled or Disabled.

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User Guide for the SoundStation IP 7000 Phone

When Watch Buddy is enabled, the contact is added to your buddy list and
you can monitor the contact’s status. When Watch Buddy is disabled, the
contact is removed from your buddy list and you cannot monitor the
contact’s status.

The default for Watch Buddy is Disabled.

5. Press the Save soft key.

6. Press twice to return to the idle screen.

If you enable the Watch Buddy setting for a contact, the contact will display on
your Buddy Status screen. To view your Buddy Status screen, press the
Buddies soft key from the idle screen.

Blocking Contacts From Viewing Your Status

Block a contact in your Contact Directory if you don’t want the contact to view
your status. If you unblock a contact, the contact can add you to their buddy
list and view your status.

Note

To view a list of contacts that can and cannot monitor your status, do the following:

• To view contacts that cannot view your status, press the Menu key, and then
select Features > Presence > Blocked List.

• To view contacts that can view your status, press the Menu key, and then select
Features > Presence > Watcher List.

To block or unblock a contact from viewing your status:

1. Press the Dir soft key, and then select Contact Directory.

The Directory screen displays.

2. Scroll to find the contact. Or, search for the contact (see Searching for

Contacts in Your Local Contact Directory on page 2-24).

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You can use the * key to Page Up and the # key to Page Down.

Using the Advanced Features of Your Phone

3. Press the Edit soft key.

The Edit Contact screen displays.

4. Scroll to Block Buddy, and then press the right or left scroll key to choose

Enabled or Disabled.

When Block Buddy is enabled, the contact cannot watch your status. The
contact will display in your Blocked List.

When Block Buddy is disabled, the contact can watch your status. The
contact will display in your Watcher List.

The default for Block Buddy is Disabled.

5. Press the Save soft key.

6. Press twice to return to the idle screen.

Using your Blocked List to Unblock Contacts

You can use your Blocked List to unblock a contact, so the contact can view
your status. Use the Blocked List to quickly unblock a contact, rather than
updating the Contact Directory.

To use your Blocked List to unblock a contact:

1. Press , and then select Features > Presence > Blocked List.

The Blocked List screen displays.

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User Guide for the SoundStation IP 7000 Phone

2. Scroll to the contact, and then press the Unblock soft key.

3. Press to return to the idle screen.

The contact can now watch your phone. The contact will display in your
Watcher List. (To view your Watcher List, see Blocking Contacts From

Viewing Your Status on page 4-12.)

Monitoring the Status of Contacts in Your Buddy List

You can monitor the status of all the contacts in your buddy list, except those
contacts that have blocked you from viewing their status. To add contacts to
your buddy list, see Selecting Contacts to Monitor on page 4-11.

To monitor a contact in your buddy list:

>>

Do one of the following:

— From the idle screen, press the Buddies soft key.

or

— Press , and then select Features > Presence > Buddy Status.

The Buddy Status screen displays, listing the status of all your buddies.

Integrating With Microsoft Office Live Communications Server 2005

Your system administrator can configure your phone to work with Microsoft
Office Live Communications Server 2005 and communicate with others using
Microsoft Office Communicator and Windows Messenger. From your phone,
you can invite, join, control, and monitor integrated multipoint conferences.

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Using the Advanced Features of Your Phone

Any contacts added through your buddy list will appear as a contact in
Microsoft Office Communicator and Windows Messenger. Any contacts
added as a contact in Microsoft Office Communicator and Windows
Messenger will appear in your buddy list. You can access your Privacy List on
the phone to allow or disallow your contacts from monitoring your presence.

To view and change your presence, see Updating Presence Settings on
page 4-10. For more information on integrating with Microsoft Office Live
Communications Server 2005, contact your system administrator.

To add a contact to your buddy list:

1. Press , and then choose Features > Presence > Buddy Status.

2. Press the Add soft key.

3. Enter the phone number of the contact.

4. Press the Submit soft key.

5. Press to return to the idle screen.

To view and change your privacy list:

1. Press , and then choose Features > Presence > Buddy Status >

Privacy List.

2. Scroll to the contact.

3. Press the Edit soft key.

4. Scroll to Access, and then press the up or down scroll key to select

Enabled.

When Access is enabled, you allow the contact to see your presence. When
Access is disabled, you prevent the contact from seeing your presence.

The default for Access is Disabled.

5. Press to return to the idle screen.

For more information, see the Microsoft Office Communicator and
Windows Messenger documentation.

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User Guide for the SoundStation IP 7000 Phone

Restarting the Phone

Note

If your phone malfunctions, you may be able to restore normal operation without
restarting it. Before you restart your phone, contact your system administrator.

Periodically, you may need to restart your phone so your phone can:

• Accept a new configuration

• Accept new software

To restart the phone:

>> Do one of the following:

— Simultaneously press and hold , , , and

.

for more than three seconds, or until you hear a beep.

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or

a Press , and then select Settings > Advanced.

Using the Advanced Features of Your Phone

The Advanced screen displays.

b Enter your password, and then press the Enter soft key.

The Advanced screen displays.

c Select Restart Phone. The message “Are you sure?” displays. If you

still want to restart the phone, press the Yes soft key.

The restart process begins. The process ends when the idle screen displays.

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User Guide for the SoundStation IP 7000 Phone

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Troubleshooting Your Phone

This chapter contains general troubleshooting information to help you solve
any problems you might encounter when you use the SoundStation IP 7000
conference phone. The tables in this chapter list possible trouble symptoms,
the likely causes of these problems, and recommended corrective actions to
take. Problems are grouped as follows:

• Installation Configuration on page 5-2

• Power and Startup on page 5-3

• Controls on page 5-4

• Access to Screens and Systems on page 5-5

5

• Calling on page 5-6

• Displays on page 5-7

• Audio on page 5-7

To obtain more detailed troubleshooting information, you can access certain
menus on your phone that test your phone hardware. For more information,
see Testing Phone Hardware on page 5-7.

If you require more information or assistance, contact your system
administrator.

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User Guide for the SoundStation IP 7000 Phone

Installation Configuration

Symptom Problem Corrective Action

The display shows:

“General configuration error
Unsupported configuration
Undo last configuration change”

The display shows:

“Daisy-Chaining Error:
Multiple Ethernet cables
Connect only one Ethernet
cable”

The phone installation
configuration is not supported.

More than one 12-foot Network
Cable (10-pin) has been
connected to a phone
installation.

Verify that you have installed the phone(s)
and any components correctly:

• Check that no more than two phones
are connected together.

• Check that no more than two
extension microphones are installed.
If your conference room setup has two
connected phones, check that only
one extension microphone is installed.

• Refer to Installing the Phone on page

1-3.

• Contact your system administrator.

Connect only one 12-foot Network Cable
(10-pin) to the multiple phone installation.
See Installing the Phone on page 1-3.

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Power and Startup

Symptom Problem Corrective Action

Troubleshooting Your Phone

The display shows “Network Link
is Down”

The network cable is not properly
connected.

Verify that the network cable is properly
connected:

• Check the cable termination at the
switch or hub (furthest end of the
cable from the phone).

• Check that the switch or hub is
operational (flashing link/status
lights).

• Press the Menu key, and then select
Status > Network > Ethernet. From

the Ethernet screen, scroll to

LAN port and verify that it is Active.

• Restart the phone to attempt

re-registration with the call server.
(See Restarting the Phone on page

4-16.)

• Contact your system administrator.

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User Guide for the SoundStation IP 7000 Phone

Controls

Symptom Problem Corrective Action

The dial pad does not work. The dial pad on the phone does

not respond.

Do one of the following:

• Check for a response from other
feature keys.

• Place a call to the phone from a known
working telephone. Check for display
updates.

• Check if the LAN port is active or
inactive. Press the Menu key, and
then select Status > Network >
Ethernet. From the Ethernet screen,
scroll to LAN port and verify that it is
Active.

• Check the termination at the switch or
hub end of the network LAN cable.
Ensure that the switch/hub port is
operational (if not accessible, contact
your system administrator).

• Before restarting your phone, contact
your system administrator. Your
system administrator may want to
troubleshoot the phone in more detail
before restarting the phone and losing
current status information.

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