Polycom®, the Polycom logo design, SoundPoint® IP, SoundStation®, SoundStation VTX 1000®, ViaVideo®,
ViewStation®, and Vortex® are registered trademarks of Polycom, Inc. Conference Composer™, Global Management
System™, ImageShare™, Instructor RP™, iPower™, MGC™, PathNavigator™, People+Content™, PowerCam™,
2
Pro-Motion™, QSX™, ReadiManager™, Siren™, StereoSurround™, V
IU™, Visual Concert™, VS4000™, VSX™, and
the industrial design of SoundStation are trademarks of Polycom, Inc. in the United States and various other countries.
All other trademarks are the property of their respective owners.
Patent Information
The accompanying product is protected by one or more U.S. and foreign patents and/or pending patent applications
held by Polycom, Inc.
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Polycom Inc.
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Pleasanton, CA 94588-2708
USA
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About This Guide
Thank you for choosing the SoundStation® IP 6000 conference phone. This
phone provides multi-person audio conferencing capabilities for medium to
large conference rooms within a Session Initiation Protocol (SIP) internet
telephony system.
This guide provides everything you need to quickly use your new phone.
Verify with your system administrator that the network is prepared for
configuring the phone. Also, read the Parts List and the Safety and
Compliance section in this guide before you set up and use the phone.
This guide includes regulatory compliance information that your system
administrator should review. You can also view this guide at
This chapter provides basic installation instructions and information for
obtaining the best performance from your SoundStation IP 6000 conference
phone.
The SoundStation IP 6000 conference phone is a next-generation phone with a
modern industrial design, and the latest advancements in Polycom voice
technology.
Some of the key features of the phone include:
•Excellent wideband audio performance
•A console microphone with a range of up to ten feet
1
•Expansion microphones to accommodate large room sizes
•International language support
•Corporate Directory support
This chapter includes the following topics:
•Parts List on page 1-2
•Installing the Phone on page 1-2
•Features of the Phone on page 1-6
•Understanding Line and Call Icons on page 1-9
•Navigating Menus and Entering Data on page 1-10
To read about how to change the settings on your phone, see Chapter 2,
Customizing Your Phone. To read about the phone’s basic features, see
Chapter 3, Using the Basic Features of Your Phone. To read about more
advanced features, see Chapter 4, Using the Advanced Features of Your
Phone.
If you require additional information or assistance with your new phone, see
your system administrator.
1 - 1
User Guide for the SoundStation IP 6000 Phone
Parts List
The following items are included in your basic SoundStation IP 6000 package:
•SoundStation IP 6000 Conference Phone
•25-foot Network Cable
•Quick Start Guide
Make sure your conference phone package contains each item. If any item is
missing, see your system administrator.
Optional Accessories
SoundStation IP 6000 Conference Phone
The following items are optional accessories for your phone:
•AC Power Kit with:
— Power Adapter
— Regional Power Cord
— Power Insertion Cable
25-foot Network Cable
Quick Start Guide
•External Microphone Kit with two extension microphones
Installing the Phone
This section describes how to install your phone. It includes the following
topics:
•Connecting Network and Power Sources on page 1-3.
•Connecting Optional Extension Microphones on page 1-5.
1 - 2
Connecting Network and Power Sources
There are two ways to connect your phone to the network and a power source.
Your system administrator can tell you which of the following methods best
suits your teleconferencing needs:
•Power over Ethernet (PoE)
•AC Power
Power over Ethernet
Power over Ethernet is the default connection for your phone.
Getting Started with Your Phone
Note
AC power adapters are not included in the PoE package. If you require one, see
your system administrator.
The following figure shows how to connect your phone to the network using
a PoE source.
1
2
25-foot Network Cable
To connect the phone using PoE:
1. Connect one end of the 25-foot Network Cable to the LAN jack on the
2. Connect the other end of the 25-foot Network Cable to an available LAN
phone.
port on the wall or hub/switch device port.
1 - 3
User Guide for the SoundStation IP 6000 Phone
AC Power
To connect your phone to the network using AC power, make sure you have
the optional AC Power Kit. The AC Power Kit contains a Power Adapter,
Regional Power Cord, and a Power Insertion Cable.
The following figure shows how to connect your phone to the network using
optional AC power.
1
Power Insertion Cable
2
3
4
25-foot Network Cable
Power Adapter
To connect the phone using AC power:
1. Connect one end of the 25-foot Network Cable to the LAN jack on the
phone.
2. Connect the other end of the 25-foot Network Cable to the
Power Insertion Cable.
3. Connect the Power Insertion Cable to an available LAN port on the wall
or hub/switch device port.
4. Connect the Power Adapter to the Power Insertion Cable.
5. Connect the Power Adapter (with the attached Regional Power Cord) to
the wall outlet.
5
1 - 4
Connecting Optional Extension Microphones
Connect the free end of the optional extension microphone cable to one of the
microphone connectors on the phone.
The following figure shows the optional extension microphones connected to
the microphone connectors on the phone.
Getting Started with Your Phone
1 - 5
User Guide for the SoundStation IP 6000 Phone
Features of the Phone
The following figure shows the primary hardware features of your phone
console.
3
1
2
1SpeakerAllows for ringer and hands-free audio output.
2Microphones
3LED IndicatorsIndicate phone and call status through three bi-color
1 - 6
FeatureDescription
Provide 360o coverage by three internal
microphones.
LEDs. The LEDs illuminate to indicate the following
normal operational states:
•Solid red—Power is on, software booting, or
your call is muted
•Flashing red—You have placed a call on hold
•Solid green—A dial-tone is available, dialing is
in-progress, or a call is in-progress
•Flashing green—A call is incoming
Getting Started with Your Phone
The following figure shows the primary key buttons, controls, and indicators
on your phone console:
11
9
10
8
7
6
3
4
5
1
2
ItemDescription
1Select keyAllows you to:
•Select a field of displayed data
•Toggle features on or off
2Scroll keysAllow you to:
•Scroll through displayed information
•Enable or disable fields
3Volume keysAdjust the volume of the speaker and the ringer.
4Mute keyToggles the microphone on or off during a
conversation by doing the following:
•Stopping local audio from being heard at the
far end of the call
•Allowing local audio to be heard at the far end
of the call
1 - 7
User Guide for the SoundStation IP 6000 Phone
5Dial pad keysContain 10 digits, 26 alphabetic characters, and
6Redial keyAutomatically dials the last number you called.
7Call keyInitiates or ends a call.
8Soft keysSelect specific context-sensitive functions that
9Exit keyExits the current screen and returns to the
ItemDescription
other special characters available in
context-sensitive applications.
display on the screen above each soft key.
previous menu.
10Menu keyAllows you to:
•Access additional features and configuration
settings
•Exit the current screen and return to the idle
screen
11LCD graphic displayShows the time and date, and information about
calls, messages, soft keys, and other relevant
information.
1 - 8
Understanding Line and Call Icons
IconLine or Call StateDescription
Active callA call is in progress using HD Voice. The
ConferenceA conference is in progress. See Hosting
DialingThe phone is dialing a number.
Do Not DisturbYou have enabled the Do Not Disturb feature
Getting Started with Your Phone
active call icons merge into one icon on the
phone screen. The following figure shows what
displays on the screen during an active call:
Conference Calls on page 3-6.
on your phone. Your phone will not ring. See
Using Do Not Disturb on page 3-14.
ForwardingYou have enabled the forwarding feature on
your phone. See Forwarding Calls on page
3-11.
HoldA call or conference is on hold. See Holding
and Resuming Calls on page 3-6 and Holding
and Resuming Conferences on page 3-8.
Registered lineThe phone can place and receive calls.
Registered shared lineThe phone, which shares a directory number
with another phone, can place and receive
calls. See Understanding Shared Lines on
page 2-26.
RingingThe phone is ringing.
Unregistered LineThe phone is unable to place and receive calls.
Voice mail messageYou have a new voice mail message. See
Using Voice Mail on page 3-16.
1 - 9
User Guide for the SoundStation IP 6000 Phone
Navigating Menus and Entering Data
To navigate menus and enter data, follow these tips:
Note
After 20 seconds of inactivity, the menu system automatically exits to the idle
screen unless an edit session is in progress.
If you want to...Then do this...
Enter the main menuPress .
Exit the main menu and return
to the idle screen
Return to the previous menuPress .
Scroll through menu itemsUse .
Scroll through lists or fieldsUse or the Next and Prev soft keys.
Select a menu itemDo one of the following:
Press .
In some cases, you can press the Back soft key
to return to the previous menu.
When lists appear on more than one page, you
can press the * key to Page Up, or press the #
key to Page Down.
•Scroll to the menu item, and then press
.
or
•Press the dial pad key that corresponds to
the item in the numbered menu list, and then
press .
For example, to select the second item in a
menu, press 2, and then press .
Enter textPress the dial pad keys one or more times.
Enter numbers, uppercase
characters, or lowercase
characters
Enter special charactersPress the 1, *, 0, and # keys one or more times.
1 - 10
For example, to enter ‘A,’ press 2. To enter ‘C,”
press 222.
Press the
select numerical, uppercase, or lowercase
mode, and then press the dial pad keys one or
more times.
1/A/a soft key one or more times to
If you want to...Then do this...
Getting Started with Your Phone
Enter text in a specific
language
Press the Encoding soft key.
When in text entry mode, the language the text
will display in appears at the top of the screen.
Delete text you enteredPress the << soft key.
View additional soft keysPress the More soft key.
Enable or disable fieldsUse or the Change soft key.
Enable or disable menu itemsPress .
1 - 11
User Guide for the SoundStation IP 6000 Phone
1 - 12
Customizing Your Phone
You can customize your SoundStation IP 6000 conference phone by adjusting
certain settings, including language, volume, time and date, display contrast,
backlight intensity, and ring type. You can also add contacts to the phone’s
local Contact Directory.
This chapter shows you how to customize your phone. It includes the
following topics:
•Configuring Basic Settings on page 2-2
•Adjusting the Speaker and Ringer Volume on page 2-11
•Using Call Lists on page 2-11
2
•Managing Contacts on page 2-13
•Managing Incoming Calls on page 2-23
•Understanding Shared Lines on page 2-26
Some customizations, including shared lines and viewing a Corporate
Directory, must be set up by your system administrator.
To learn about your phone’s basic features, see Chapter 3, Using the Basic
Features of Your Phone. To read about the phone’s advanced features, see
Chapter 4, Using the Advanced Features of Your Phone.
For more information or assistance with your new phone, see your system
administrator.
2 - 1
User Guide for the SoundStation IP 6000 Phone
Configuring Basic Settings
To configure basic phone settings, press , and then select Settings >
Basic to view the basic phone settings you can customize.
This section includes the following topics:
•Updating Preferences
•Updating the Display Contrast
•Updating the Backlight Intensity
•Updating the Ring Tone
Updating Preferences
The Preferences menu allows you to customize the language that displays on
your phone and to specify how the time and date display on the idle screen.
You can also enable your phone to save Corporate Directory search results, if
Corporate Directory is set up on your phone (see Searching for Contacts in a
Corporate Directory on page 2-20).
Updating the Language
The phone supports the following languages. English (Canada) is the default
language that displays.
Language (Localization)
1. English (Internal)
2. English (Canada)
3. Chinese (China)
4. Danish (Denmark)
5. Dutch (Netherlands)
6. English (United Kingdom)
7. English (United States)
8. French (France)
9. German (Germany)
10. Italian (Italy)
11. Japanese (Japan)
12. Korean (Korea)
2 - 2
Customizing Your Phone
Language (Localization)
13. Norwegian (Norway)
14. Portuguese (Portugal)
15. Russian (Russia)
16. Spanish (Spain)
17. Swedish (Sweden)
To change the language:
1. Press , and then select Settings > Basic > Preferences > Language.
The Language screen displays.
2. Scroll to the language you want, and then press .
The text on the screen changes to the language that you selected.
3. Press to return to the idle screen.
Updating the Time and Date Display
The time and date appear on the idle screen of your phone. If the phone cannot
obtain a time and date, the display will flash. If this happens, or if the time or
date is incorrect, see your system administrator.
You can select from various formats for the time and date display, including
whether the time or date displays first (clock order). You can also turn the time
and date display off, so the time and date does not display on the idle screen.
Select and set options that are right for you.
The following figure shows the default format for the date and time display on
the phone screen.
2 - 3
User Guide for the SoundStation IP 6000 Phone
To update the time and date display:
1. Press , and then select Settings > Basic > Preferences >
Time and Date.
The Time and Date screen displays.
2. Do one of the following:
— To change the date format, press .
or
— To change the time format, scroll to Clock Time, and then press .
The Clock Date screen or the Clock Time screen displays.
2 - 4
or
3. Scroll to the date or time format you want, and then press .
4. Press to return to the idle screen. The new date or time format
displays on the screen.
Customizing Your Phone
To change the order of the time and date display:
1. Press , and then select Settings > Basic > Preferences >
Time and Date > Clock Order.
The Clock Order screen displays.
2. Scroll to the clock order you want, and then press . The default
setting is date before time.
3. Press to return to the idle screen.
To enable or disable the time and date display:
1. Press , and then select Settings > Basic > Preferences >
Time and Date.
The Time and Date screen displays.
2. Do one of the following:
— To disable the time and date display, scroll to Disable.
or
— To enable the time and date display, you do not have to highlight an
item. Enable is already highlighted. Go to step 3.
3. Press .
4. Press to return to the idle screen.
2 - 5
User Guide for the SoundStation IP 6000 Phone
Updating the Display Contrast
You can set how light or dark the screen appears.
To adjust the contrast on the phone screen:
1. Press , and then select Settings > Basic > Contrast.
The Contrast screen displays.
2. Press the Up or Down soft keys to increase or decrease the display
contrast.
3. Press the Ok soft key.
4. Press to return to the idle screen.
Updating the Backlight Intensity
Backlight intensity on the phone has three modes:
•Backlight On
•Backlight Idle
•Dim
You can modify the Backlight On intensity and the Backlight Idle intensity
separately. You can select high, medium, low, and off levels for both.
You can also modify the Maximum Intensity. The Maximum Intensity
determines the highest intensity you can choose for the Backlight On and
Backlight Idle intensities. For example, if you lower the Maximum Intensity,
the highest level for Backlight On and Backlight Idle intensities will be lowered
to the same level.
2 - 6
Customizing Your Phone
Dim mode intensity is determined by the Backlight On intensity and the
Backlight Idle intensity together as follows:
Backlight On IntensityBacklight Idle IntensityDim Intensity
offoffoff
lowdimmer than lowlow
mediumdimmer than mediummedium
highoffmedium
highlowmedium
highmediummedium
highhighhigh
The Backlight On mode turns on for following events:
•Any key press
•Incoming calls
•Ending a call, holding a call, resuming a call by the other party
•A voice or instant message received
If you do not press any keys on the phone after 20 seconds of the backlight
turning on, the backlight dims (or changes) to medium in the following cases:
•A call is in progress
•A call is on hold
•There is an incoming call (ringing)
•There is an outgoing call (ringing back)
•Any menu shows on the display
In all other cases, the mode changes to Backlight Idle.
2 - 7
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