Polycom Sound Station2 Direct Connect-MERIDIAN, SoundStation 2 Direct Connect, SoundStation2 User And Administrator Manual

SoundStation2

Direct Connect - MERIDIAN

User Guide and
Administrator Guide

USER GUIDE / ADMINISTRAT O R G U I D E

NOTICE regarding the use of this product and
the Nortel Networks TCM interface:

NOTICE REGARDING THE USE
OF THIS PRODUCT AND THE
NORTEL NETWORKS TCM IN­TERFACE: USE OF THIS PROD-

UCT IS LIMITED TO INTERNAL
PRIVATE TELECOM NETWORKS
AND WITH PRIVATE EXCHANGE
SWITCHES AND THE TCM INTER­FACE USE IS LIMITED TO SOLELY
ENABLE THIS PRODUCT TO
INTERFACE AND INTEROPERATE
WITH THE NORTEL NETWORKS
MERIDIAN 1 AND SL-100 PRIVATE
BRANCH EXCHANGE SWITCHES
(THE “SYSTEM”) BY CONNECT­ING THIS PRODUCT WITH A SYS­TEM IN A MANNER ENABLING
THE PRODUCT TO INTERFACE
WITH AND/OR INTEROPERATE
WITH SUCH SYSTEM SOLELY BY
MEANS OF THE TCM INTERFACE
INCLUDED IN THE PRODUCT.
ONLY ENTITIES HAVING, USING

OR SELLING INTERNAL PRIVATE
BRANCH EXCHANGE SWITCHES
IN OR FOR INTERNAL PRIVATE
TELECOM NETWORKS AND/OR
ENTITIES SELLING TELEPHONY
DEVICES FOR SUCH PRIVATE
BRANCH EXCHANGE SWITCHES.
REVERSE ENGINEERING OF
THE PRODUCT IS PROHIBITED.
FAILURE TO COMPLY WITH THE
LIMITATIONS ON USE SPECI­FIED COULD RESULT IN LEGAL
PROCEEDINGS BEING BROUGHT
BY EITHER POLYCOM OR NOR­TEL NETWORKS OR BOTH FOR
INFRINGEMENT OF INTELLEC­TUAL PROPERTY RIGHTS.
THE LIMITATIONS ON USE SET
FORTH HEREIN SHALL APPLY TO
ALL SUBSEQUENT PURCHASERS
(INCLUDING RESELLER DEAL­ERS) AND USERS.

SAVE THESE INSTRUCTIONS

When using your telephone equipment, the following safety precautions should
always be followed to reduce the risk of fire, electric shock, and injury to people.

• Read and understand all instructions.

• Follow all warnings and instructions marked
on the equipment.

• Installation must be performed in accordance
with all national wiring rules.

• The outlet to which this equipment is con­nected must be installed near the equipment,
and must always be readily accessible.

• This equipment can be hazardous if im­mersed in water. To avoid the possibility of
electrical shock, do not use this equipment
while you are in the bathtub or shower, or
when you are wet. If you accidentally drop
the equipment into water, do not retrieve
it until you have first unplugged all cords.
Do not reconnect this equipment until it has
dried thoroughly.

• Avoid using this equipment during electrical
storms in your immediate area. There is a
remote risk of electric shock from lightning.
Urgent calls should be brief. Even though
protective measures may have been installed
to limit electrical surges from entering your
home or business, absolute protection from
lightning is impossible.

• If you suspect a natural gas leak, report it
immediately, but use a telephone away from
the area in question. The SoundStation2
Direct Connect’s electrical contacts could
generate a tiny spark. While unlikely, it is

possible that this spark could ignite heavy
concentrations of gas.

• Never push objects of any kind into the
SoundStation2 Direct Connect through
housing slots as they may touch hazardous
voltage points or short out parts that could
result in a risk of electric shock. Never spill
liquid of any kind on the telephone. If liquid
is spilled, contact service personnel.

• To reduce the risk of electric shock, do not
disassemble SoundStation2 Direct Connect.
Opening or removing covers may expose
you to hazardous voltages. Using incorrectly
reassembled equipment can cause electric
shock. If your telephone equipment does
not work properly, refer to the section de­scribing how to connect service. The support
telephone number can be found on the back
cover of this booklet.

• Never install telephone wiring during a
lightning storm.

• Never install telephone jacks in wet locations
unless the jack is specifically designed for
wet locations.

• Never touch uninsulated telephone wires or
terminals unless the telephone line has been
disconnected from the network interface.

• Always use caution when installing or
modifying telephone lines.

IMPORTANT SAFETY

INSTRUCTIONS

Thank You ............................................. 6

Overview ..............................................

6

Parts List ...............................................

7

System Compatibility ............................... 8

Setting up SoundStation2 Direct Connect .... 8

Features .............................................. 10

LED Indicators ....................................................................................... 10

Buttons ................................................................................................10

Understanding the Display ..................................................................... 10

Using SoundStation2 Direct Connect ........ 11

Placing a Call ........................................................................................ 11

Answering a Call ...................................................................................11

Answering a Second Call ........................................................................11

Ending a Call ......................................................................................... 11

Call Hold ............................................................................................... 12

Call Mute .............................................................................................. 12

Call Timer ............................................................................................. 12

Redial ...................................................................................................12

Ringer Volume Adjustment ..................................................................... 13

Dial Tone and Volume Adjustment ........................................................... 13

Speaker Volume Adjustment .................................................................. 13

Display Contrast ...................................................................................13

Ring Type .............................................................................................14

Back Light ............................................................................................. 14

Language ..............................................................................................15

Special Audio Mode ............................................................................... 16

Conferencing - using the button .....................................................16

Bridge Soft Key ..................................................................................... 17

Phone Book ..........................................................................................18

View System Information ...................................................................... 20

Auxiliary Audio Port .............................................................................. 21

Using the Meridian Phone ...................................................................... 21

Troubleshooting ................................... 23

No Dial Tone ......................................................................................... 23

Does Not Ring ....................................................................................... 23

Flickering LCD .......................................................................................23

Keypad Input Doesn’t Register ...............................................................23

Muffled or “in a well” Reception ...........................................................23

Table of Contents

Short Silences, Echoes, or Clipped Speech ................................................ 24

Physical Damage ................................................................................... 24

For Best Performance ............................................................................24

LCD Messages ....................................................................................... 25

Administrative Setup - Overview ............ 27

Passcode .............................................................................................. 28

Location Information .............................................................................. 29

Diagnostics .......................................... 31

Mic (Microphone) Test ...........................................................................31

Console SPKR (Speaker) Test ................................................................. 31

Restore Defaults ................................................................................... 32

Specifications and Warranty Information .. 33

Limited Warranty and Limitation of Liability ............................................ 34

FCC Rules .............................................................................................36

Canadian Department of Communications Notice ...................................... 36

Table of Contents

SoundStation2 Direct Connect User Guide - 6

Thank You

Thank you for choosing the Polycom
SoundStation2 Direct Connect. This
conference phone can be connected
directly to most NORTEL® Meridian

®

digital PBX telephone systems. There
is no need for analog terminal adapt­ers, analog lines or analog line cords
to support your conferencing system.
In this User Guide, you will find
everything you need to quickly set up
your new conference telephone.

Be sure to verify with your System
Administrator that your network
is prepared for configuring your
SoundStation2 Direct Connect tele­phone. Lastly, it is important that
you read the Parts List, and the Safety
Notices section in this guide before
you begin using the SoundStation2
Direct Connect.

Overview

SoundStation2 Direct Connect is a perfect entry level conference telephone for
your business, suitable for use in small to medium-sized conference rooms and
offices.

SoundStation2 Direct Connect features:

Acoustic Clarity Technology

Polycom’s legendary technology that
automatically allows people on both
sides of the call to speak at the same
time.

Enhanced User Interface

A backlit LCD display and three soft
keys make the phone very easy to
use. Caller related information such
as CallerID is easy to read and the
built-in phonebook and speed dial list
can hold up to 25 entries.

Multi-language Support

Set the phone up to display the lan­guage that you are most comfortable
with. Choose from English, French,
German, Italian, Norwegian, Spanish,
and Brazilian Portuguese.

Enhanced Connectivity Options

Simply connect a pair of extension
microphones to the telephone to ex­tend the microphone pickup range.

SoundStation2 Direct Connect User Guide - 7

Parts List

The following items are included in
your SoundStation2 Direct Connect
package. Check this list before instal­lation to ensure that you have received
each item.

If you are missing any items, please
contact your SoundStation2 Direct
Connect reseller.

SoundStation2 Direct Connect Console

Console to Interface Module Cable

Interface Module

Extension microphones
(Sold as an accessory.)

Documentation/CD

Network Cable

RJ11 to RJ45 Adapter Cables
(Additional adapters supplied in some
countries.)

Power Adapter (Varies by country.)

SoundStation2 Direct Connect User Guide - 8

SoundStation2 Direct Connect is
compatible with any digital voice port

on NORTEL® Meridian®, Meridian
1 (option 11 to 81), SL-1, or SL-100
PBX with the exception of those sup

­porting MBS (CENTREX®) phone
sets. In addition to the basic product
functions, it supports two special func

-

tions - Conference and Transfer - in

the same manner as the default M2616
Model 20, using key number posi

­tion 3 for Conference and key number
position 6 for Transfer. Contact your
PBX Administrator to confirm that the
Conference and Transfer functions at
the port are assigned to these key num

-

ber positions.

System Compatibility

1. Insert the short Network Cable into
the SoundStation2 Direct Connect
Interface Module jack marked with
the Network icon ( ). Plug the
other end into the digital voice
jack, as shown.

► If the connector does not fit, you

will need one of the optional RJ11
to RJ45 Network Cables for con­nection to the wall jack, and for
your phone should you choose that
option. This cable has a smaller
connector on one end, so try it both
ways.

You have the option to install a Meridian
series telephone along with your
SoundStation2 Direct Connect:

1. P

lug the Meridian Telephone cable
into the jack on the Interface Mod­ule indicated by the telephone icon

.

► If the connector does not fit you

will need one of the optional
cables as a replacement for your
phone cable. This cable has a
smaller connector on one end, so
try it both ways.

2. Plug the long cable into the jack on
the Interface Module labeled with
the icon as shown.

Setting up SoundStation2 Direct Connect

Any digital phone supported by your

telephone network can be connected to

the phone jack on the Interface Module.

SoundStation2 Direct Connect User Guide - 9

Ready State

SoundStation2 Direct Connect will dis­play a Ready message upon power up and
completion of initialization.
The Ready message is also shown after a
call is completed and the phone is avail­able for the next call.

READY

REDIAL

PH BOOKSP DIAL

5551212

3. Plug the other end into the slot

under the SoundStation

2 Console

as illustrated.

Then thread the
cable through the channels on the
underside of the console as shown
at right.

4. Plug the Power Adapter Cable

into the Interface Module jack
marked then plug the Power
Adapter into the electrical outlet.

► The first time the SoundStation2

Direct Connect is powered up and
connected to the network through
the Interface Module, it will run
a brief self-test and synchronize
itself with your telephone network.
During this time the LEDs will
blink. When the process is com­plete you will hear a tone and the
LEDs will switch off. This process
can take 20 seconds.

The SoundStation2 Direct Connect is
designed for greater room coverage
with extended microphones.

► If using the optional extension

microphones, connect to
SoundStation2 as shown at
right.

Place the SoundStation2 Direct
Connect on a flat, stable surface in the
center of the room.

► If using the extended hypercar-

diod microphones, for the best
coverage, position as shown in
the examples to the right.

MIC 1

MIC 3MIC 2

MIC 4 MIC 5

SoundStation2 Direct Connect User Guide - 10

READY

REDIAL

PH BOOKSP DIAL

5551212

Features

LED Indicators

Buttons

Understanding the Display

The LEDs located on the top of
your SoundStation2 Direct Con­nect™ indicate the current status
of your conference phone:

Green - your call is in progress.
Blinking green - a call is incoming.
Red - your call is muted.
Blinking Red - your call is on hold.

Menu

Displays a menu
of settings and
options.

Exit

Exits from current screen
to previous menu.

Soft Keys

The screen will display
labels for these keys to
identify their context-sensi­tive functions.

Phone

Answers incoming calls,
dials a call, ends a call,
and provides dial tone.

Conference

Call or join additional call
participants during a conference
call.

Dial Pad

These 12 keys provide the 10 digits, the 26
alphabetic characters, and special characters
available in context sensitive applications.

Mute

Toggle on or off during a conversation.

Volume

Use these to adjust the
volume of the speaker, ringer
and dial tone.

Select

Choose a menu item.

Scroll

Navigate up or down
through displayed lists.

Information Area

This Phone’s Number

Soft Key Functions

The screen will display labels for these
keys, to identify their context-sensitive
functions.

SoundStation2 Direct Connect User Guide - 11

Using SoundStation2 Direct Connect

Direct Dial

1. To obtain dial tone, press the
key.

2. Dial the desired number.

Indirect Dial

1. From the Ready screen, dial the
desired number.

2. Press the

key or the SEND

soft key to make the call.

► If you make a mistake entering

the telephone number, press the

<DEL soft key.

Answering a Call

Press the key or any number key
to answer an incoming call. Pressing
the key will override all other

telephone activity.

The three LEDs will
blink green when the phone rings, and
the display will show “Incoming Call”.

OR

SEND

Ending a Call

To end a call, press the

key.

Placing a Call

SoundStation2 Direct Connect allows you to place a call over a
digital line. Several methods are available to initiate a call.

00:05:23

REDIAL

PH BOOKSP DIAL

5551212

CALL ENDED

► To cancel the call, press the

key.

► Press the CANCEL soft key to
cancel the call or wait for 20

seconds.

SoundStation2 Direct Connect User Guide - 12

Call Mute

► To mute a call, press the mute

button . The LEDs on the
top of your SoundStation2 Direct
Connect will glow red when your
call is muted.

► To release mute, press the mute

button again.

Call Hold

►To place a call on hold, press the

HOLD soft key. The LEDs on the

top of your SoundStation2 Direct
Connect will blink red.

►To resume a call, press the RESUME

soft key.

Call Timer

Call progress on an active call is moni­tored through a local call timer. This is
visible within the active call window on
the display.

Redial

SoundStation2 Direct Connect stores
the number that was last dialed. This
number can be recalled using the REDIAL
soft key.

► Press the REDIAL soft key. The last

number called will be displayed
and dialed.

OR

► Press the key and then the

REDIAL soft key. The last num-

ber called will be displayed and
dialed.

00:01:15

HOLD

5551212

15555552222

RESUME

5551212

HOLD

00:01:15

HOLD

5551212

15555552222

HOLD

5551212

MUTE

00:01:15

HOLD

5551212

15555552222

READY

REDIAL

PH BOOKSP DIAL

5551212

SoundStation2 Direct Connect User Guide - 13

Ringer Volume Adjustment

When the SoundStation2 Direct Connect is in
Ready state or on hook, press the Volume but­tons to adjust the ringer volume.

Dial Tone Volume Adjustment

When the SoundStation2 Direct Con­nect is off hook, press the Volume but­tons to adjust the dial tone volume.

Speaker Volume Adjustment

During an active call, press the Volume
buttons to adjust the speaker volume.

Display Contrast

1. Press the Menu button and
choose Settings.

2. Cycle through the options using
the Scrolling buttons and

choose Contrast, and then press
the Select button .

3. Press the Scrolling buttons
or the + and - soft keys to adjust
the display contrast.

4. Press the SAVE soft key or Se­lect button to apply the
selected contrast setting or the
Exit button to cancel this
change.

SETTINGS
PHONE BOOK

THIS PHONE

BRIDGE SETUP

CONTRAST

SAVE

+-

SoundStation2 Direct Connect User Guide - 14

Ring Type

1. Press the Menu button and
choose Settings.

2. Cycle through the options using
the Scrolling buttons

and
choose Ringer Type, and then
press the Select button .

3. Sample the ring types by press­ing the Scrolling buttons or
the ← and → soft keys.

4. Press the SAVE soft key or
Select button to apply the
selected ringer setting or the
Exit button to cancel this
change.

Back Light

The SoundStation2 Direct Connect’s
display lights up when any button on the
keypad is pressed, or on an incoming
call.

To turn the back light on or off:

1. Press the Menu button

and

choose Settings.

2. Cycle through the options using
the Scrolling buttons

and
choose Back Light, and then press
the Select button .

► The current status of the back

light will be displayed.

3. Press the ON or OFF soft key or
cycle through OFF and ON by
pressing the Scrolling buttons

.

4. Press the SAVE soft key or Select
button to apply the selected
backlight setting or the Exit but­ton to cancel this change.

SETTINGS
PHONE BOOK

THIS PHONE

BRIDGE SETUP

RINGER TYPE

Classic

SAVE

SETTINGS
PHONE BOOK

THIS PHONE

BRIDGE SETUP

BACKLIGHT
LANGUAGE

RINGER TYPE

SETTINGS

BACKLIGHT

On

OFF

ON

SAVE

SoundStation2 Direct Connect User Guide - 15

Language

SoundStation2 Direct Connect allows you to select
your preferred language for the phone to use when
displaying information.

To change the language setting:

1. Press the Menu button

and

choose Settings.

2. Cycle through the options using
the Scrolling buttons

and
choose Language, and then press
the Select button .

3. Cycle through the available lan­guages by pressing the Scrolling

buttons

or the ← and → soft

keys.

4. Press the SAVE soft key or Select
button to apply the selected
language setting or the Exit button

to cancel this change.

SETTINGS
PHONE BOOK

THIS PHONE

BRIDGE SETUP

BACKLIGHT
LANGUAGE

RINGER TYPE

SETTINGS

SoundStation2 Direct Connect User Guide - 16

Special Audio Mode

This feature allows you to take advantage
of the SoundStation2 Direct Connect’s
speaker and microphones. For example, if
you were in a call on your mobile phone,
you could connect your mobile phone to
the SoundStation2 Direct Connect and use
its speaker and microphones to continue
your conversation and include everyone in
the room in the conversation.

► A 2.5 mm jack marked is

used to connect together audio
devices like mobile phones.

► Cables and/or adaptors are not in-

cluded with SoundStation2 Direct
Connect.

Conferencing - using the button

You can establish multi-party calls with
your SoundStation2 Direct Connect as
follows:

Adding a call:

1. While on an active call, press the
Conference button . The first
call is automatically placed on
hold.

2. Dial the number you wish to call.
You may use the Redial or Direct
Dial method.

3. Press the Conference button
or JOIN soft key to join the second
call.

Once added to the conference, calls

cannot be selectively dropped without

terminating the conference call.
►Take care to terminate unwanted

calls - busy tone, voicemail, a person

otherwise occupied - by pressing the

CANCEL soft key before pressing CONF

to begin the next attempt. Far end par-

ticipants may hang up at any time.

►The Phone Book can be viewed dur­ing a call with a mobile phone. Calls
may not be placed via the Phone Book
while connected.
►A mobile phone cannot join a call
in progress on SoundStation2 Direct
Connect.

SoundStation2 Direct Connect User Guide - 17

OR

1. Press the HOLD soft key to place
the first call on hold.

2. Press the Conference button

and enter the number you
wish to call. You may use the
Redial or Direct Dial method.

Programming the Bridge number:

Bridge Soft Key

You may program the telephone number of
your preferred audio conferencing bridge or
service into the SoundStation2 Direct Con­nect so that it is immediately available.

1. Press the Menu button

,

choose Bridge Setup using the

Scrolling buttons, and press
the Select button .

2. Choose Enter Phone Number and
press the Select button and
then enter the bridge number using
the dial pad. Enter any necessary
prefix such as 9 and/or 1.

► If you make a mistake entering the

number, use the <DEL soft key to
correct the error.

3. Press the

SAVE soft key or CANCEL

soft key

if you wish to cancel the

procedure.

The SPEED DIAL soft key will not
display when the bridge number
is configured.

SETTINGS
PHONE BOOK

THIS PHONE

BRIDGE SETUP

ENTER PHONE NUMBER

EDIT SOFT KEY

BRIDGE SETUP

Conferencing features, including
the number of parties that can be
conferenced vary by ECS/Meridian
system.

Check with your System
Administrator if you are unsure about
the conferencing services provided.

Transfer a Call

To transfer a call, press the Transfer
soft key. At the dial tone, dial the
extension to which the call is being
transferred. Press the Transfer soft
key again to complete the transfer,
either when you hear ringing or after
talking privately with the person to

whom the call is being transferred.
To cancel a transfer attempt press the
CANCEL soft key, instead of the second
Transfer press, anytime during the
attempt.

Since the conference phone is a single
line phone, all conferenced parties will be
transferred when this function is used.

SoundStation2 Direct Connect User Guide - 18

Editing the Bridge soft key:

1. Press the Menu button ,
choose Bridge Setup using the

Scrolling buttons , and press
the Select button .

2. Choose Edit Soft Key, press the
Select button and enter the
new soft key label using the dial
pad. The first six characters will
display.

► If you make a mistake entering

the soft key label, use the <DEL
soft key to correct the error.

3. Press the

SAVE soft key or CANCEL

soft key

if you wish to cancel the

procedure.

1. Press the

BRIDGE soft key.

2. The programmed number is
automatically dialed and a call is
placed to your preferred bridge
vendor.

Placing a call using the Bridge soft key:

Phone Book

You can use the Phone Book to store a
local directory of 25 contacts. You can
add, edit, delete, dial, or search any
contact in this list using just a few key
strokes.

Selecting the PH BOOK soft key displays
the Phone Book list sorted by names.
This list may be sorted by Name,
Company, or Speed Dial.

SETTINGS
PHONE BOOK

THIS PHONE

BRIDGE SETUP

READY

REDIAL

PH BOOKSP DIAL

5551212

READY

REDIAL

PH BOOKBRIDGE

5551212

SoundStation2 Direct Connect User Guide - 19

CANCEL

SPACE<DEL

Name:

PH#:

CO:

Charles_

CANCEL

Name:

PH#:

CO:

_

Quick selection in a list:

Adding an entry:

1. Press the PH BOOK soft key and
then the NEW soft key.

2. Enter information in the Name,
Phone# (telephone number
including any prefixes, such as 9
and/or 1), and company field us­ing the alphanumeric keys on the
dial pad. You can move between
fields using the Scrolling buttons

.

3. Press the SAVE soft key. You can
accept the next available speed
dial number assigned to your
new entry or you can choose
your own speed dial number by

using the Scrolling buttons
or the dial pad.

4. Press the OK soft key to save
or the BACK soft key to edit the
phone book entry.

Name or Company list. Press a numeric

key that corresponds with the let­ter that the name or company name
begins with. For example, pressing
3 repeatedly will provide you with
names that begin with D, E, F, and 3.

Speed Dial list. Press a numeric key to

select the corresponding entry. For
example, pressing 2 would select entry
02, and pressing 23 would select entry

23.

Dennis Gray
Derek Brown

Donald Wilson

SORT

NEW

DIAL

Earl Edwards
Elizabeth Grason

Elliot Ray

SORT

NEW

DIAL

Felix Mason
Fiona Ferguson

Frank James

SORT

NEW

DIAL

02 Chris R
03 Matt Smithe

04 Andrew Adams

SORT

NEW

DIAL

23 George William
24 Harold Smit

h

25 Jim Shoe

SORT

NEW

DIAL

SAVE

SPACE<DEL

Name:

PH#:

CO:

Charles White
5555559876

OK

BACK

Charles White

Speed Dial #:24

SoundStation2 Direct Connect User Guide - 20

Editing an entry:

1. Choose the entry you wish to edit
and press the Select button .

2. Press the CHANGE soft key. Using
the Scrolling buttons

, select

the field you wish to edit.

3. Using the alphanumeric keys on
the dial pad, make changes.

4. Press the SAVE soft key. You can
accept the current speed dial
number assigned to the entry or
you can choose another speed dial
number by using the Scrolling

buttons

or the dial pad.

5. Press the OK soft key to save or
the BACK soft key to edit the phone
book entry.

Deleting an entry:

1. Choose the entry you wish to
delete and press the Select button

.

2. Press the REMOVE soft key. Press
the OK soft key to remove or
the CANCEL soft key to leave the
menu without removing.

View System Information

This feature displays the following information about the SoundStation2
Direct Connect: Location and Number and System Information.

Location and Number

1. Press the Menu button and
choose This Phone.

2. Cycle through the options using
the Scrolling buttons

and
choose Location and Number,
and then press the Select button

.

System Information

1. Press the Menu button and
choose This Phone.

2. Cycle through the options using
the Scrolling buttons

and
choose System Information,
and then press the Select button

.

DIAL

REMOVE

CHANGE

23 Charles White

5555559876

DIAL

REMOVE

CHANGE

23 Charles White

5555559876

OK

CANCEL

23 Charles White

REMOVE FROM PH BOOK?

SoundStation2 Direct Connect User Guide - 21

1. Connect an external recording
device, such as a cassette tape re­corder, via the auxiliary jack on the
interface module. The auxiliary
jack is marked AUX I/O.

2. Press the Menu button and
choose Settings.

3. Choose Aux Audio and press
the Select button . Cycle
through the options using the
Scrolling button .

4. Press the SAVE soft key or Select
button to save the setting.

The setting for auxiliary audio needs to
match the kind of device that is being
connected to the phone.

► Wireless Mic = audio will be re-

ceived from a wireless microphone
device.

► Record Out = all audio will be sent

to an audio recording device.

► Ext Speaker = audio will be sent to

a connected external speaker.

Auxiliary Audio Port

SoundStation2 Direct Connect offers an auxiliary audio
port that allows external devices to connect to the confer­ence phone.

A typical example is to record conference call audio by
connecting an external recording device.

AUX I/O

Using the Meridian Phone

When the SoundStation2 Direct Connect is
not in use you may use the Meridian phone
(connected to the Interface Module) and it
will function as usual.

Answering a call on the Meridian Phone:

Incoming calls will ring on both
the Meridian phone and the
SoundStation2 Direct Connect. If
you answer the call on the Meridian

phone and want to transfer it to the
conference phone, simply press ON/
OFF on the conference phone and
hang up the handset. The LED's will

SoundStation2 Direct Connect User Guide - 22

blink red to indicate the hold state and
the display will show “Line in Use”
until the handset is returned to the
cradle, then return to the green steady
state.

The call will be active on the
conference phone and all functions
will be as defined for calls initiated on
the conference phone.

Conferencing - using the Meridian phone:

Conference calls already established
on the Meridian phone can be easily
transferred to the SoundStation2 Direct
Connect.

► Press the ON/OFF button on the

conference phone then replace the
Meridian handset. The LEDs will
blink red to indicate the hold state
and the display will show “Line in
Use” until the handset is returned
to the cradle, then return to the
green steady state.

The SoundStation2 Direct Connect will
function as if the conference call had
originated on the conference phone. If
the ECS limit has not been reached, new
parties may be added as described earlier.

Transferring conferences before

the cycle is complete, such as

before the call is established, and

included or dropped, will result

in dropping all callers if you

subsequently push the ON/OFF

button on the conference phone.

Call Mute - using the Meridian Phone:

If you have a Meridian phone
connected to the Interface Module,
and your SoundStation2 Direct
Connect is in use, you may use your
phone to break away from the public
conference call to speak privately to
the far end(s) without disconnecting
the conference call.

► When you lift the handset, all

microphones and the speaker
on the console are muted. The
red LEDs will blink to indicate
the hold state and the display
will show “Line in Use”

. When
the handset is returned to the
cradle, the conference call is
resumed and the LEDs return to
a steady state.

SoundStation2 Direct Connect User Guide - 23

Troubleshooting

No Dial Tone

The telephone cable must be plugged into a digital
telephone jack. If the dial tone is not heard, verify the
following:

► Check that the console is opera-

tional.

► Check that the telephone cable

from the interface module is
connected to the digital PBX
line.

Does Not Ring

Check that the ringer is not turned off.
See “Ring Type”, page 12.

► If the volume is turned all the

way down, increase the volume
with the Volume buttons.

Flickering LCD

If your screen appears to flicker, it
may be because you are using a cer­tain type of florescent lighting in your

building. Move the SoundStation2
Direct Connect™ away from the lights
or replace the florescent bulbs.

Keypad Input Doesn’t Register

This could happen if you enter infor­mation too quickly. Press the alphanu­meric buttons slowly.

Some buttons may not be recognized
if you press them too quickly.

Muffled or “in a well” Reception

This is caused by highly reverberant rooms and people
speaking too far from the microphone.

► Speak closer to the console so

that the microphones pick up
your speech more accurately.

► Add more sound absorbency to

the room.

SoundStation2 Direct Connect User Guide - 24

Short Silences, Echoes, or Clipped Speech

► Do not move the SoundStation2

Direct Connect console while it
is in use.

► Keep your hands away from the

console during calls.

► To avoid excessive noise around

SoundStation2 Direct Connect,
keep papers, cups, and other
noise-producers away from the
console.

► At the beginning of each call,

let someone at each location

speak in turn for a few moments
to enable SoundStation2 Direct
Connect to adapt to its environ­ment.

► The other parties may be using

non-Polycom equipment which
may cause audio performance
issues.

► Try calling again; a different

line may provide a better con­nection.

Physical Damage

► If physical damage is severe

enough that the internal parts
become visible, disconnect the
SoundStation2 Direct Connect
immediately.

► Do not reconnect to the

telephone network until the
SoundStation2 Direct Connect
has been repaired.

For Best Performance

Your SoundStation2 Direct Connect performs optimally
when you follow these guidelines:

► Position the SoundStation2

Direct Connect in the center of
the conference table or desk.

► Do not move the SoundStation2

Direct Connect during a call.

► Do not shuffle papers near the

SoundStation2 Direct Connect.

►Position extended microphones

7’ from the SoundStation2
Direct Connect console.

► Speak at a normal conversa-

tion level, and direct your voice
towards the SoundStation2
Direct Connect, or towards the
extended microphone.

► Unplug all cords before clean-

ing the SoundStation2 Direct
Connect. Do not use liquid
cleaners or aerosol cleaners.
Use a damp, soft cloth for
cleaning.

SoundStation2 Direct Connect User Guide - 25

LCD Message What it means: What you will see:

Ready

Phone is in idle state and ready to make calls. Idle screen.

Call Ended

The call has been dropped. “Call Ended” with elapsed time

indicated.

Mobile Phone In

A mobile phone is plugged in to the mobile phone
jack OR a mobile phone call has been initiated.

“Mobile Phone In”

Enter Number

Enter the number you wish to dial. Digits of the number you are dialing.

LCD Messages

The following messages are displayed on the LCD.

SoundStation2 Direct Connect Administrator Guide - 26

Administrator Guide

SoundStation2 Direct Connect Administrator Guide - 27

Location:

1 Location Name Enter a name for the SoundStation2 Direct Connect’s

location, such as “Conf Room B”.

2 This Phone # Enter the SoundStation2 Direct Connect’s telephone

number.

Passcode:

1 Set an optional passcode. (Default: no passcode is set.)

Diagnostics:

1 Mic Test View the sample level received by each microphone.

2 Console Speaker

Test

Select acoustic test signals to drive through the
SoundStation2 Direct Connect’s speakers.

3 Restore Defaults Reset all custom settings and data entries. Restores

original default settings.

The Administrative Setup menu consists of the following options. The Admin

­istrative Setup menu can be passcode protected by setting an optional passcode.
Subsequent access to this menu will require passcode entry.

Administrative Setup - Overview

SoundStation2 Direct Connect Administrator Guide - 28

Assign a passcode:

1. Press the Menu button ,
choose Admin Setup using the

Scrolling buttons , and press
the Select button . Choose
Passcode using the Scrolling but-

tons , and press the Select
button .

2. Press the ASSIGN soft key and enter
a three-digit passcode. If you
make an error, press the <DEL soft
key to erase the error.

3. Press the SAVE soft key. You may
press the CANCEL soft key or the
Exit button if you choose not
to save the passcode.

When you select Passcode from the Admin Setup menu,
the screen will display whether or not a passcode is cur­rently assigned.

Passcode

►Record the passcode. If the passcode is forgotten,
contact Polycom Support at www.polycom.com/support
and click on “How to Contact Support and Service” for
your local support contact information.

Remove a passcode:

Removing the passcode removes the requirement for an
access passcode for the Admin Setup menu.

1. From the Admin Setup menu,
choose Passcode using the Scrolling
buttons and press the Select but­ton .

2. Press the REMOVE soft key, enter
the current passcode, and press the

ENTER soft key. If you decide not to

remove the passcode, press the CAN-

CEL soft key or the Exit button .

►If you enter an incorrect pass-

word, you will be notified to try
again.

►If you make an error, press the

<DEL soft key to erase the error.

Passcode:_

CANCEL

<DEL

ENTER

INCORRECT PASSCODE

LOCATION
PHONE SYSTE

M

PASSCODE

ADMIN SETUP

PASSCODE

NOT ASSIGNED

ASSIGN

ENTER NEW

Passcode:_

CANCEL

<DEL

SAV

E

PASSCODE

ASSIGNED

CHANGE

REMOV

E

ENTER CURRENT

Passcode:_

CANCEL

<DEL

ENTER

SoundStation2 Direct Connect Administrator Guide - 29

ENTER NEW

Passcode:_

CANCEL

<DEL

SAV

E

ENTER CURRENT

Passcode:_

CANCEL

<DEL

ENTE

R

Change the passcode:

1. From the Admin Setup menu, choose
Passcode using the Scrolling buttons

and press the Select button

.

2. Press the CHANGE soft key, enter the
current passcode, and press the ENTER
soft key. If you decide not to change
the passcode, press the CANCEL soft
key or the Exit button .

►If you enter an incorrect passcode,

you will be notified to try again.

►If you make an error, press the

<DEL soft key to erase the error.

3. You will be prompted to enter a new
passcode. Enter a new passcode and
press the SAVE soft key. You may
press the CANCEL soft key or the Exit
button if you choose not to
save the passcode.

You can assign a location name, such as “Conference
Room B” and the telephone number associated with your
SoundStation2 Direct Connect.

Assigning a location name:

1. Press the Menu button ,
choose Admin Setup and press
the Select button , enter
passcode (if required) and press
the ENTER soft key. Choose Loca­tion using the Scrolling buttons

, and press the Select button

.

► Record the passcode. If the passcode is forgotten,

contact Polycom Support at www.polycom.com/
support and click on “How to Contact Support and
Service” for your local support contact informa­tion.

Location Information

PASSCODE

ASSIGNED

CHANGE

REMOVE

LOCATION NAME

THIS PHONE #

LOCATION

SoundStation2 Direct Connect Administrator Guide - 30

2. Choose Location Name using the
Scrolling buttons

, and press
the Select button . Enter a
location name using the dial pad.
This name will be displayed when
“Location Name and Number”
submenu of “This Phone” menu is
selected from the main menu.

►If you make an error, press the

<DEL soft key to erase the error.

3. Press the SAVE soft key or the
Select button to save your
entry. You may press the Exit but­ton to cancel your entry.

Assigning a telephone number:

1. Press the Menu button ,
choose Admin Setup and press the
Select button , enter passcode
(if required) and press the ENTER
soft key. Choose Location using

the Scrolling buttons

, and

press the Select button .

2. Choose This Phone # using the

Scrolling buttons , and press
the Select button . Enter the
SoundStation2 Direct Connect’s
telephone number.

►If you make an error, press the

<DEL soft key to erase the error.

3. Press the SAVE soft key or the
Select button to save your
entry. You may press the Exit but­ton to cancel your entry.

LOCATION NAME

Conference Room B

SAVE

SPACE<DEL

LOCATION NAME

THIS PHONE #

LOCATION

THIS PHONE#

5554321

<DEL

SAV

E

SoundStation2 Direct Connect Administrator Guide - 31

MIC 1

MIC 3MIC 2

Mic (Microphone) Test

You may test the SoundStation2 Direct
Connect’s microphones to ensure that
they are working optimally.

Console Speaker Test

You can select an acoustic test signal to drive through the
SoundStation2 Direct Connect’s speaker for speaker test­ing and to sample the room acoustics.

Diagnostics

1. Press the Menu button ,
choose Admin Setup and press
the Select button , enter
passcode (if required) and press
the ENTER soft key. Choose
Diagnostics using the Scroll­ing buttons , and press the
Select button .

2. Choose Mic Test using the

Scrolling buttons , and press
the Select button . The
microphones are numbered ac­cording to the diagram.

3. Choose any microphone using
the Scrolling buttons , and
press the Select button .

►The testing microphone will

begin sampling at a 1 Hertz rate,
50% duty cycle.

►The display will show a meter

that modulates according to the
relative sample received by the
testing microphone.

1. Press the Menu button ,
choose Admin Setup and press the
Select button , enter passcode
(if required) and press the ENTER
soft key. Choose Diagnostics using
the Scrolling buttons , and press
the Select button .

2. Choose Console Speaker Test
using the Scrolling buttons

and press the Select button .
Choose the desired signal using the
Scrolling buttons

►Sine Sweep is a test signal

consisting of a 100 Hertz to
3,500 Hertz sine wave whose
frequency is swept according to
a linear progression of fre­quency as a function of time, or
(t)=A*sin(kt).

►One kiloHertz Tone is a con-

stant tone generated at exactly
1,000 Hertz.

►White Noise is a signal whose

energy is distributed uniformly

MIC 3 LEVEL METER

CANCEL

If a testing microphone’s meter indi­cates that it is receiving an atypically
low or high sample, despite appropri­ately controlled input, contact Polycom
Technical Support.

SoundStation2 Direct Connect Administrator Guide - 32

among all frequencies within a
band of interest, which for the
SoundStation2 Direct Connect
is approximately from 300 to
3,400 Hertz.

3. Press the Select button to acti­vate the signal.

Restore Defaults

Restoring the defaults will irretrievably
remove all settings and data that have been
entered since the SoundStation2 Direct
Connect was first installed.

1. Press the Menu button ,
choose Admin Setup and press
the Select button , enter
passcode (if required) and press
the ENTER soft key. Choose
Diagnostics using the Scroll­ing buttons , and press the
Select button .

2. Choose Restore Defaults using
the Scrolling buttons

, and
press the Select button .
Press the OK soft key if you wish
to restore defaults or the CANCEL
soft key or the Exit button
to return to the Diagnostics
submenu.

Phone Book entries and Speed Dial
numbers are lost when restoring all
defaults.

SoundStation2 Direct Connect Administrator Guide - 33

Specifications and
Warranty Information

SoundStation2 Direct Connect Administrator Guide - 34

Limited Warranty

Limited Warranty and Limitation of Liability

Polycom warrants to the end user (“Cus­tomer”) that this product will be free from
defects in workmanship and materials,
under normal use and service, for one year
from the date of purchase from Polycom or
its authorized reseller.
Polycom’s sole obligation under this
express warranty shall be, at Polycom’s
option and expense, to repair the defec

­tive product or part, deliver to Customer
an equivalent product or part to replace
the defective item, or if neither of the two
foregoing options is reasonably available,
Polycom may, in its sole discretion, refund
to Customer the purchase price paid for
the defective product. All products that
are replaced will become the property of
Polycom. Replacement products or parts
may be new or reconditioned. Polycom
warrants any replaced or repaired product
or part for ninety (90) days from shipment,
or the remainder of the initial warranty
period, whichever is longer.
Products returned to Polycom must be
sent prepaid and packaged appropriately
for safe shipment, and it is recommended
that they be insured or sent by a method
that provides for tracking of the package.
Responsibility for loss or damage does not
transfer to Polycom until the returned item
is received by Polycom. The repaired or

replaced item will be shipped to Customer,
at Polycom’s expense, not later than thirty
(30) days after Polycom receives the
defective product, and Polycom will retain
risk of loss or damage until the item is
delivered to Customer.

LIMITATION OF LIABILITY. TO THE
FULL EXTENT ALLOWED BY LAW,
POLYCOM EXCLUDES FOR ITSELF
AND ITS SUPPLIERS ANY LIABILITY,
WHETHER BASED IN CONTRACT OR
TORT (INCLUDING NEGLIGENCE),
FOR INCIDENTAL, CONSEQUENTIAL,
INDIRECT, SPECIAL, OR PUNITIVE
DAMAGES OF ANY KIND, OR FOR
LOSS OF REVENUE OR PROFITS,
LOSS OF BUSINESS, LOSS OF INFOR­MATION OR DATA, OR OTHER FI­NANCIAL LOSS ARISING OUT OF OR
IN CONNECTION WITH THE SALE,
INSTALLATION, MAINTENANCE,
USE, PERFORMANCE, FAILURE, OR
INTERRUPTION OF ITS PRODUCTS,
EVEN IF POLYCOM OR ITS AUTHO­RIZED RESELLER HAS BEEN AD­VISED OF THE POSSIBILITY OF SUCH
DAMAGES, AND LIMITS ITS LIABIL­ITY TO REPAIR, REPLACEMENT, OR
REFUND OF THE PURCHASE PRICE

PAID, AT POLYCOM’S OPTION. THIS
DISCLAIMER OF LIABILITY FOR
DAMAGES WILL NOT BE AFFECTED
IF ANY REMEDY PROVIDED HEREIN
SHALL FAIL

OF ITS ESSENTIAL

PURPOSE.

Exclusions

Polycom will not be liable under this
limited warranty if its testing and
examination disclose that the alleged
defect or malfunction in the product
does not exist or results from:
►Failure to follow Polycom’s instal­lation, operation, or maintenance
instructions;
►Unauthorized product modification
or alteration;

►Unauthorized use of common car­rier communication services accessed
through the product;
►Abuse, misuse, negligent acts or
omissions of Customer and persons
under Customer’s control; or
►Acts of third parties, acts of God,
accident, fire, lightning, power surges
or outages, or other hazards.

SoundStation2 Direct Connect Administrator Guide - 35

WARRANTY EXCLUSIVE. IF
A POLYCOM PRODUCT DOES
NOT OPERATE AS WARRANTED
ABOVE, CUSTOMER’S SOLE
REMEDY FOR BREACH OF THAT
WARRANTY SHALL BE REPAIR,
REPLACEMENT, OR REFUND OF
THE PURCHASE PRICES PAID,
AT POLYCOM’S OPTION. TO
THE FULL EXTENT ALLOWED
BY LAW, THE FOREGOING
WARRANTIES AND REMEDIES
ARE EXCLUSIVE AND ARE IN
LIEU OF ALL OTHER WARRAN­TIES, TERMS OR CONDITIONS,
EXPRESS OR IMPLIED, EITHER
IN FACT OR BY OPERATION OF

LAW, STATUTORY OR OTHER­WISE, INCLUDING WARRAN­TIES, TERMS OR CONDITIONS
OF MERCHANTABILITY, FITNESS
FOR A PARTICULAR PURPOSE,
SATISFACTORY QUALITY, COR­RESPONDENCE WITH DESCRIP­TION, AND NON-INFRINGEMENT,
ALL OF WHICH ARE EXPRESSLY
DISCLAIMED. POLYCOM NEI­THER ASSUMES NOR AUTHO­RIZES ANY OTHER PERSON TO
ASSUME FOR IT ANY OTHER
LIABILITY IN CONNECTION
WITH THE SALE, INSTALLATION,
MAINTENANCE OR USE OF ITS
PRODUCTS.

Service Agreements

If you purchased your product from a
Polycom Authorized Reseller, contact
the Authorized Reseller for informa­tion about service agreements appli­cable to your product. For technical

assistance or information on service
programs, please visit Polycom’s web­site at www.polycom.com and select
the Support menu.

Disclaimer

Some countries, states, or provinces do
not allow the exclusion or limitation of
implied warranties or the limitation of
incidental or consequential damages
for certain products supplied to con­sumers, or the limitation of liability
for personal injury, so the above limi­tations and exclusions may be limited

in their application to you. When the
implied warranties are not allowed to
be excluded in their entirety, they will
be limited to the duration of the appli­cable written warranty. This warranty
gives you specific legal rights which
may very depending on local law.

Governing Laws

This Limited Warranty and Limitation
of Liability shall be governed by the
laws of the State of California, USA,
and by the laws of the United States,
excluding their conflicts of laws prin­ciples. The United Nations Conven-

tion on Contracts for the International
Sale of Goods is hereby excluded in
its entirety from application to this
Limited Warranty and Limitation of
Liability.

SoundStation2 Direct Connect Administrator Guide - 36

This device complies with part 15 of the
FCC Rules. Operation is subject to the
following two conditions:

(1) This device may not cause harmful

interference, and

(2) This device must accept any inter

-

ference received, including interfer

­ence that may cause undesired
operation.

NOTE: This equipment has been tested
and found to comply with the limits for
a Class A digital device, pursuant to
part 15 of the FCC Rules. These limits
are designed to provide reasonable
protection against harmful interference in
a residential installation. This equipment
generates, uses and can radiate radio
frequency energy and, if not installed and
used in accordance with the instructions,
may cause harmful interference to radio
communications. However, there is
no guarantee that interference will not

occur in a particular installation. If this
equipment does cause harmful interference
to radio or television reception, which can
be determined by turning the equipment
off and on, the user is encouraged to try to
correct the interference by one or more of
the following measures:

▼ Reorient or relocate the receiving

antenna.

▼ Increase the separation between the

equipment and receiver.

▼ Connect the equipment into an outlet

on a circuit different from that to
which the receiver is connected.

▼ Consult the dealer or an experienced

radio/TV technician for help.
In accordance with part 15 of the FCC
rules, the user is cautioned that any
changes or modifications not expressly
approved by Polycom Inc. could void the

user’s authority to operate the equipment.

This Class [A] digital apparatus complies
with Canadian ICES-003.

Cet appareil numérique de la classe [A]
est conforme à la norme N M B-003 du
Canada.

FCC Rules

Canadian Department of Communications Notice

Technical Support in the United States

Internet http://www.polycom.com/support

Polycom WW Headquarters:

Polycom, Inc. Corporate Headquarters

4750 Willow Road

Pleasanton, CA 94588

© 2005 Polycom, Inc. All rights reserved.

Polycom, the Polycom logo design, and SoundStation are registered trademarks and SoundStation2 Direct

Connect is a trademark of Polycom, Inc. in the U.S. and various countries. All other trademarks are the

property of their respective companies. Specifications are subject to change without notice.

3810-17090-002 Rev. A