PolyCom SoundStation2 User Guide
USER GUIDE / ADMINISTRAT O R G U I D E
SoundStation2™
User Guide and
Administrator Guide
IMPORTANT SAFETY
INSTRUCTIONS
When using your telephone equipment, the following safety precautions should
always be followed to reduce the risk of fire, electric shock, and injury to people.
• Read and understand all instructions.
• Follow all warnings and instructions marked
on the equipment.
• Installation must be performed in accordance
with all national wiring rules.
• The outlet to which this equipment is connected must be installed near the equipment,
and must always be readily accessible.
• This equipment can be hazardous if immersed in water. To avoid the possibility of
electrical shock, do not use this equipment
while you are in the bathtub or shower, or
when you are wet. If you accidentally drop
the equipment into water, do not retrieve
it until you have first unplugged all cords.
Do not reconnect this equipment until it has
dried thoroughly.
• Avoid using this equipment during electrical
storms in your immediate area. There is a
remote risk of electric shock from lightning.
Urgent calls should be brief. Even though
protective measures may have been installed
to limit electrical surges from entering your
home or business, absolute protection from
lightning is impossible.
• If you suspect a natural gas leak, report it
immediately, but use a telephone away from
the area in question. The SoundStation2™’s
electrical contacts could generate a tiny
spark. While unlikely, it is possible that this
spark could ignite heavy concentrations of
gas.
• Never push objects of any kind into the
SoundStation2™ through housing slots as
they may touch hazardous voltage points or
short out parts that could result in a risk of
electric shock. Never spill liquid of any kind
on the telephone. If liquid is spilled, contact
service personnel.
• To reduce the risk of electric shock, do not
disassemble SoundStation2™. Opening or
removing covers may expose you to hazardous voltages. Using incorrectly reassembled
equipment can cause electric shock. If
your telephone equipment does not work
properly, refer to the section describing how
to connect service. The support telephone
number can be found on the back cover of
this booklet.
• Never install telephone wiring during a
lightning storm.
• Never install telephone jacks in wet locations
unless the jack is specifically designed for
wet locations.
• Never touch uninsulated telephone wires or
terminals unless the telephone line has been
disconnected from the network interface.
• Always use caution when installing or
modifying telephone lines.
SAVE THESE INSTRUCTIONS
Table of Contents
Thank You ............................................. 5
Overview ..............................................
Parts List ...............................................
5
6
Setting up SoundStation2™ ...................... 7
Features ................................................ 8
LED Indicators ......................................................................................... 8
Buttons ..................................................................................................8
Understanding the Display ....................................................................... 8
Using SoundStation2™ ............................ 9
Placing a Call ..........................................................................................9
Answering a Call ..................................................................................... 9
Answering a Second Call ..........................................................................9
Ending a Call ........................................................................................... 9
Call Hold ............................................................................................... 10
Call Mute .............................................................................................. 10
Call Timer ............................................................................................. 10
Redial ...................................................................................................10
Ringer Volume Adjustment ..................................................................... 11
Dial Tone Adjustment .............................................................................11
Speaker Volume Adjustment ..................................................................11
Display Contrast ...................................................................................11
Ring Type .............................................................................................12
Back Light ............................................................................................. 12
Language ..............................................................................................13
Mobile Phone Mode ............................................................................... 14
Conferencing - using the button .....................................................14
Adding a call ......................................................................................... 15
Bridge Soft Key ..................................................................................... 15
Phone Book ..........................................................................................16
View System Information ...................................................................... 18
Auxiliary Audio Port .............................................................................. 19
Troubleshooting ................................... 20
No Dial Tone .........................................................................................20
Does Not Ring ....................................................................................... 20
Flickering LCD .......................................................................................20
Keypad Input Doesn’t Register ...............................................................20
Muffled or “in a well” Reception ...........................................................20
Short Silences, Echoes, or Clipped Speech ................................................ 21
Physical Damage ................................................................................... 21
Table of Contents
For Best Performance ............................................................................ 21
LCD Messages ....................................................................................... 22
Administrative Setup - Overview ............ 24
Passcode ..............................................................................................25
Location Information .............................................................................. 26
Phone System ....................................................................................... 28
Diagnostics .......................................... 29
Mic (Microphone) Test ...........................................................................29
Console SPKR (Speaker) Test .................................................................29
Restore Defaults ................................................................................... 30
Specifications and Warranty Information .. 31
Limited Warranty and Limitation of Liability ............................................ 32
FCC Rules .............................................................................................34
Canadian Department of Communications Notice ...................................... 34
US Telephone Company Requirements ..................................................... 34
Ring Equivalency Number (REN) ............................................................. 35
Automatic Dialing ..................................................................................35
Telephone Company Connector ................................................................ 35
Canadian Telephone Company Requirements ............................................ 35
Exhibit J - Customer Information ............................................................ 36
CE Mark R & TTE Directive (EU Only) ......................................................37
Other Important Notices ........................................................................ 38
Appendix A: Caller ID ............................................................................ 39
Thank You
Thank you for choosing the Polycom
SoundStation2™. In this User Guide,
you will find everything you need to
quickly set up your new conference
telephone. Be sure to verify with your
System Administrator that your network is prepared for configuring your
SoundStation2™ telephone. Lastly,
it is important that you read the Parts
List, and the Safety Notices section in
this guide before you begin using the
SoundStation2™.
Overview
SoundStation2™ is a perfect entry level conference telephone for your business,
suitable for use in small to medium-sized conference rooms and offices.
SoundStation2™ features:
Acoustic Clarity Technology
Polycom’s legendary technology that
automatically allows people on both
sides of the call to speak at the same
time.
Enhanced User Interface
A backlit LCD display and 3 soft
keys make the phone very easy to
use. Caller related information such
as CallerID is easy to read and the
built-in phonebook and speed dial list
can hold up to 25 entries.
Enhanced Connectivity Options
Simply connect a pair of extension
microphones to the telephone to
extend the microphone pickup range.
Even enhance the audio performance
of your mobile phone and/or include
others on your calls. By connecting
the conference phone to your mobile
phone, SoundStation2™ becomes
the speaker and microphone for your
mobile phone.
Multi-language Support
Set the phone up to display the language that you are most comfortable
with. Choose from English, French,
German, Italian, Norwegian, Spanish,
and Brazilian Portuguese.
SoundStation2™ User Guide - 5
Parts List
The following items are included
in your SoundStation2™ package.
Check this list before installation to
ensure that you have received each
item.
SoundStation2™ Console
Interface Module
If you are missing any items, please
contact your SoundStation2™ reseller.
Console Cable
Telephone Cable
Documentation/CD
Extension microphones
(Sold as an accessory.)
SoundStation2™ User Guide - 6
Setting up SoundStation2™
READY
REDIAL
PH BOOKSP DIAL
5551212
: Connection to telephone line.
: Connection to SoundStation2™ console.
Ready State
SoundStation2™ will display a Ready
message upon power up.
The Ready message is also shown
after a call is completed and the phone
is available for the next call.
SoundStation2™ User Guide - 7
READY
REDIAL
PH BOOKSP DIAL
5551212
Features
LED Indicators
The LEDs located on the top of
your SoundStation2™ indicate
the current status of your conference phone:
Green - your call is in progress.
Blinking green - a call is incoming.
Red - your call is muted.
Blinking Red - your call is on hold.
Buttons
Menu
Displays a menu
of settings and
options.
Exit
Exits from current screen
to previous menu.
Soft Keys
The screen will display
labels for these keys, to
identify their context-sensitive functions.
Phone
Answers incoming calls,
dials a call, ends a call,
and provides dial tone.
Conference
Call, join, or delete additional
call participants during a conference call.
Understanding the Display
Scroll
Navigate up or down
through displayed lists.
Select
Choose a menu item.
Volume
Use these to adjust the
volume of the handset,
headset, speaker, and ringer.
Mute
Toggle on or off during a conversation.
Dial Pad
These 12 keys provide the 10 digits, the 26
alphabetic characters, and special characters
available in context sensitive applications.
Information Area
This Phone’s Number
Soft Key Functions
The screen will display labels for these
SoundStation2™ User Guide - 8
keys, to identify their context-sensitive
functions.
Using SoundStation2™
OR
SEND
00:05:23
REDIAL
PH BOOKSP DIAL
5551212
CALL ENDED
Placing a Call
SoundStation2™ allows you to place a call over an analog line. Several methods are available to initiate a call.
Direct Dial
1. To obtain dial tone, press the
key.
2. Dial the desired number.
► To cancel the call, press the
key.
Answering a Call
Press the key or any number key
to answer an incoming call. Pressing
the button will override all other
telephone activity.
blink green when the phone rings.
The three LEDs will
Indirect Dial
1. From the Ready screen, dial the
desired number.
2. Press the
key or the SEND
soft key to make the call.
► If you make a mistake entering
the telephone number, press the
<DEL soft key.
► Press the CANCEL soft key to
cancel the call.
Answering a Second Call
If you are on a call when another call is
received, you will hear a Call Waiting
tone.
► Press the Conference button
to answer the incoming call.
This first call will be automatically placed on hold.
Ending a Call
To end a call, press the
key.
SoundStation2™ User Guide - 9
► Switch back and forth between
calls using the conference button .
Call Hold
00:01:15
HOLD
5551212
15555552222
RESUME
5551212
HOLD
00:01:15
HOLD
5551212
15555552222
HOLD
5551212
MUTE
00:01:15
HOLD
5551212
15555552222
READY
REDIAL
PH BOOKSP DIAL
5551212
►To place a call on hold, press the
HOLD soft key. The LEDs on the
top of your SoundStation2™ will
blink red.
►To resume a call, press the RESUME
soft key.
Call Mute
► To mute a call, press the mute
button . The LEDs on the
top of your SoundStation2™ will
glow red when your call is muted.
► To release mute, press the mute
button again.
Call Timer
Call progress on an active call is monitored through a local call timer. This is
visible within the active call window on
the display.
Redial
SoundStation2™ stores the number that
was last dialed. This number can be
recalled using the REDIAL soft key.
► Press the REDIAL soft key. The last
number called will be displayed
and dialed.
OR
► Press the key and then the
REDIAL soft key. The last num-
ber called will be displayed and
dialed.
SoundStation2™ User Guide - 10
Ringer Volume Adjustment
SETTINGS
PHONE BOOK
THIS PHONE
BRIDGE SETUP
CONTRAST
SAVE
+-
When the SoundStation2™ is in Ready
state or on hook, press the Volume buttons to adjust the ringer volume.
Dial Tone and Volume Adjustment
When the SoundStation2™ is off hook,
press the Volume buttons to adjust the
dial tone volume.
Speaker Volume Adjustment
During an active call, press the Volume
buttons to adjust the speaker volume.
Display Contrast
1. Press the Menu button and
choose Settings.
2. Cycle through the options using
the Scrolling buttons and choose
Contrast, and then press the
Select button.
3. Press the Scrolling buttons or
the + and - soft keys to adjust the
display contrast.
4. Press the SAVE soft key or the Select button to apply the selected
contrast setting.
► Press the Exit button to cancel
this change.
SoundStation2™ User Guide - 11
Ring Type
SETTINGS
PHONE BOOK
THIS PHONE
BRIDGE SETUP
RINGER TYPE
Classic
SAVE
SETTINGS
PHONE BOOK
THIS PHONE
BRIDGE SETUP
BACKLIGHT
LANGUAGE
RINGER TYPE
SETTINGS
BACKLIGHT
On
OFF
ON
SAVE
1. Press the Menu button and
choose Settings.
2. Cycle through the options using
the Scrolling buttons and choose
Ringer Type, and then press the
Select button.
3. Sample the ring types by pressing the Scrolling buttons or the
<— and —> soft keys.
4. Press the SAVE soft key or Select
button to apply the selected
ringer setting.
Back Light
The SoundStation2™’s display lights
up when any button on the keypad is
pressed, or on an incoming call.
To turn the back light on or off:
1. Press the Menu button and choose
Settings.
2. Cycle through the options using
the Scrolling buttons and choose
Back Light, and then press the
Select button.
► The current status of the back
light will be displayed.
3. Press the ON or OFF soft key or
cycle through OFF and ON by
pressing the Scrolling buttons.
4. Press the SAVE soft key or Select
button to apply the selected backlight setting or the Exit button to
cancel this change.
► Press the Exit button to cancel
this change.
SoundStation2™ User Guide - 12
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