Polycom® RealPresence™ Experience (RPX™) HD User Guide
Software Version 2.7 | September 2010 | 1725-24606-005/A
Trademark Information
POLYCOM®, the Polycom "Triangles" logo and the names and marks associated with Polycom's products are
trademarks and/or service marks of Polycom, Inc. and are registered and/or common law marks in the United
States and various other countries.
All other trademarks are property of their respective owners.
Patent Information
The accompanying product is protected by one or more U.S. and foreign patents and/or pending patent
applications held by Polycom, Inc.
© 2010, Polycom, Inc. All rights reserved.
Polycom, Inc.
4750 Willow Road
Pleasanton, CA 94588-2708
USA
No part of this document may be reproduced or transmitted in any form or by any means, electronic or
mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law, reproducing
includes translating into another language or format.
As between the parties, Polycom, Inc., retains title to and ownership of all proprietary rights with respect to the
software contained within its products. The software is protected by United States copyright laws and international
treaty provision. Therefore, you must treat the software like any other copyrighted material (e.g., a book or sound
recording).
Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc., is not
responsible for printing or clerical errors. Information in this document is subject to change without notice.
ii
About this Guide
This guide introduces you to the Polycom RealPresence Experience High
Definition (RPX HD), explains how to use the Touch Panel, describes what you
can expect to see on the displays during meetings in the RPX suite, and
provides general guidelines for conducting successful meetings.
This guide is intended for all users of Polycom RPX HD 400 Series or RPX HD
200 Series solutions.
For quick reference information about the RPX, refer to the Quick Tips - Polycom
RealPresence Experience (RPX) and Polycom Telepresence Experience (TPX
document. This document describes how to use the Touch Panel to perform
common user tasks, such as making and ending calls, controlling audio, and
sharing content.
Additional Polycom documentation is available at the Polycom web site,
http://www.polycom.com/support/video/index.html.
For support or service, please contact your Polycom distributor or go to
Polycom Support at http://support.polycom.com.
®)
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Polycom RPX HD User Guide
iv
Contents
Contents
1 Introducing the Polycom RPX HD . . . . . . . . . . . . . . . . . . . . 1-1
Key Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
2 Using the Touch Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
About the Enhanced and Classic User Interfaces . . . . . . . . . . . . . . . . . . . . 2–1
Accessing the Home Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2
Enhanced User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–3
Classic User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–4
Understanding the Touch Panel Indicators . . . . . . . . . . . . . . . . . . . . . . . . . 2–5
Calling with the Enhanced UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–7
Making and Hanging Up Speed Dial Calls . . . . . . . . . . . . . . . . . . . . . 2–7
Speed Dialing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–7
Speed Dialing Video Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–7
Speed Dialing Audio Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8
Hanging Up Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8
Hanging Up Video Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8
Hanging Up Audio Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8
Making Calls Using Meeting Composer . . . . . . . . . . . . . . . . . . . . . . . . 2–9
Selecting Sites Using Meeting Composer . . . . . . . . . . . . . . . . . . 2–10
Selecting a Site Using Manual Dial. . . . . . . . . . . . . . . . . . . . . 2–11
Selecting a Site Using Speed Dial . . . . . . . . . . . . . . . . . . . . . . 2–11
Selecting a Site Using the Address Book . . . . . . . . . . . . . . . 2–13
Selecting a Site Using Search. . . . . . . . . . . . . . . . . . . . . . . . . . 2–14
Making and Hanging Up Calls with Meeting Composer . . . . . 2–16
Making and Hanging Up a Multipoint Call . . . . . . . . . . . . . 2–16
Making and Hanging Up a Point-to-Point Plus Call . . . . . 2–18
Using Polycom Conferencing for Outlook . . . . . . . . . . . . . . . . . . . . . 2–20
Joining a Meeting Using Polycom Conferencing for Outlook . 2–20
Responding to Meeting Reminders . . . . . . . . . . . . . . . . . . . . . . . 2–22
Leaving a Meeting Using Polycom Conferencing for Outlook 2–23
Calling with the Classic UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–25
Speed Dialing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–25
Speed Dialing Video Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–25
Speed Dialing Audio Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–27
Manually Dialing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–28
Manually Dialing Video Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–28
Manually Dialing Audio Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–29
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Polycom RPX HD User Guide
3 Viewing People and Content . . . . . . . . . . . . . . . . . . . . . . . 3-1
Hanging Up Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–29
Hanging Up Video Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–29
Hanging Up Audio Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–30
Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–30
Answering Video Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–30
Answering Audio Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–30
Controlling Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–30
Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–31
Understanding Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–31
Calling the Help Desk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–31
Viewing People . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1
Viewing Content . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–6
Accessing the Tabletop Content Monitors . . . . . . . . . . . . . . . . . . . . . . 3–7
Using a Laptop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–7
Enhanced User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–7
Classic User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–9
People+Content IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–10
Using a Document Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–11
Enhanced User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–12
Classic User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–14
Using an Integrated PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–15
Enhanced User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–15
Classic User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–17
4 Conducting Successful Meetings . . . . . . . . . . . . . . . . . . . . . 4-1
Meeting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1
Video Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1
Audio Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2
Document Camera Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2
Meeting Coordinator Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–3
Reserving a Polycom RPX Suite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–4
vi Polycom, Inc.
List of Figures
List of Figures
Figure 2-1 Start Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Figure 2-2 Home Screen — Enhanced UI (Not in a Call) . . . . . . . . . . . . . . . . . . . 2-3
Figure 2-3 Home Screen — Classic UI (Not in a Call) . . . . . . . . . . . . . . . . . . . . . . 2-4
Figure 2-4 Home Screen — Enhanced UI (In a Call) . . . . . . . . . . . . . . . . . . . . . . . 2-5
Figure 2-5 DTMF Touch Pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
Figure 2-6 Meeting Composer Screen — Enhanced UI . . . . . . . . . . . . . . . . . . . . . 2-9
Figure 2-7 Meeting Composer Number Pad View — Enhanced UI . . . . . . . . . 2-11
Figure 2-8 Meeting Composer Speed Dial View — Enhanced UI . . . . . . . . . . . 2-12
Figure 2-9 Meeting Composer Address Book View — Enhanced UI . . . . . . . . 2-13
Figure 2-10 Meeting Composer Search View — Enhanced UI . . . . . . . . . . . . . . . 2-15
Figure 2-11 Full Screen Keyboard — Enhanced UI . . . . . . . . . . . . . . . . . . . . . . . . 2-15
Figure 2-12 Meeting Composer Conference List for a Multipoint Call —
Enhanced UI (Not in a Call) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-17
Figure 2-13 Meeting Composer Conference List for a Point-to-Point Plus
Call — Enhanced UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-18
Figure 2-14 Meeting Composer Hang Up Screen for a Point-to-Point Call —
Enhanced UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-19
Figure 2-15 Home Screen with Calendar Button . . . . . . . . . . . . . . . . . . . . . . . . . . 2-20
Figure 2-16 Polycom Conferencing for Outlook Screen with Meeting List . . . . 2-21
Figure 2-17 Polycom Conferencing for Outlook Screen with Meeting Details . 2-22
Figure 2-18 Polycom Conferencing for Outlook Screen with Meeting
Reminder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-23
Figure 2-19 Polycom Conferencing for Outlook Screen with Meeting in
Progress . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-24
Figure 2-20 Home Screen — Classic UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-26
Figure 2-21 Audio Dial Screen — Classic UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-27
Figure 2-22 Video Dial Screen — Classic UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-28
Figure 3-1 Example of an Adjusted Display in an RPX Suite . . . . . . . . . . . . . . . . 3-6
Figure 3-2 Example of an Adjusted Display in a TPX HD 306M Room . . . . . . . 3-6
Figure 3-3 Content Screen - Enhanced UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8
Figure 3-4 People+Content IP Application Screen . . . . . . . . . . . . . . . . . . . . . . . . 3-11
Figure 3-5 Start Button on People+Content IP Toolbar . . . . . . . . . . . . . . . . . . . . 3-11
Figure 3-6 Stop Button on People+Content IP Toolbar . . . . . . . . . . . . . . . . . . . . 3-11
Figure 3-7 Content Screen — Enhanced UI
(with Selectable Document Camera Buttons) . . . . . . . . . . . . . . . . . . . 3-12
Figure 3-8 Document Camera Spotlight Location on Main Table . . . . . . . . . . . 3-13
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Polycom RPX HD User Guide
Figure 3-9 Document Camera Controls — Classic UI . . . . . . . . . . . . . . . . . . . . . 3-15
Figure 3-10 Content Screen — Enhanced UI (with PC Button) . . . . . . . . . . . . . . 3-16
viii Polycom, Inc.
Introducing the Polycom RPX HD
Imagine walking into a comfortable and luxurious meeting environment,
taking a seat, and starting a conversation with your counterparts located
across the world. Without any technology in the way, you can focus on the
business at hand. Welcome to the world of the Polycom RealPresence
Experience High Definition (RPX HD).
The Polycom RPX solutions offer unprecedented video in a cinematic view,
extraordinary StereoSurround™ audio, and high resolution content in a truly
immersive meeting environment. The Polycom RPX solutions provide the
ultimate meeting experience for executives in any organization, linking sites
around the globe.
1–1
Polycom RPX HD User Guide
Key Features and Benefits
The key features and benefits of the Polycom RPX solutions include:
Feature Benefit
High definition
video
Superior audio
quality
Easy content
sharing
Updated user
interface
Polycom
Conferencing for
Microsoft
Outlook
Multipoint
capability
®
®
Polycom’s Ultimate HD high definition video on large-as-life
displays enables you to experience unprecedented video.
With Polycom’s Ceiling Microphone Arrays, 22 kHz
StereoSurround audio, and a professional grade sound
system, the RPX solutions offer an extraordinary sensory
experience.
You can present content at a moment’s notice (whether you
are on or off a video call) by simply plugging a VGA cable into
your laptop. All participants can easily view the content on the
tabletop content monitors.
The Touch Panel offers the familiar Classic user interface as
well as the new Enhanced user interface. The Enhanced UI
includes the Meeting Composer feature, which enables you to
select multiple sites and then touch one button to initiate the
call. This new interface also allows you to browse both Local
and Global directories for sites to call.
The Polycom Conferencing for Microsoft Outlook feature
allows you to use the Touch Panel (with the Enhanced UI) to
simply and easily view a list of scheduled meetings and join
those meetings.
Multipoint capability provides you with the flexibility of
connecting to multiple telepresence rooms as well as
traditional video conferencing systems at the same time.
Multipoint calls can be initiated by the Video Network
Operations Center (VNOC) or they can be user initiated using
the Meeting Composer feature.
1–2
Multi-purpose
room
Seamless video
displays
Interoperability The Polycom RPX solutions are completely interoperable with
When not used for telepresence conferencing, participants can
be seated all around the main table. In this way, the room can
also be used as a training room, conference room, or board
room — maximizing its use for your organization.
Large format, seamless video display walls allow for viewing of
continuous video across approximately either 8 feet (for RPX
200 Series solutions) or 16 feet (for RPX 400 Series solutions).
all standards-based video conferencing products including
other telepresence solutions, such as the Polycom OTX™
300, TPX HD 306M, TPX HD 204M, and ATX 300 as well as
traditional (standalone) video conferencing equipment, such
as Polycom HDX™ platforms.
Introducing the Polycom RPX HD
Feature Benefit
Transparent
technology
All inclusive
environment
Room mobility The RPX suite is a true room-within-a-room. Because it is
With the cameras hidden behind the displays, the
microphones suspended from the ceiling cloud, the sound
system out of view, and no remote controls on the table, the
technology is hidden. Therefore, instead of spending time
learning how to use the system, you can focus on the business
at hand.
Polycom RPX suites include all the furnishings, studio lighting,
acoustic cloud and walls, and electronics. Multiple, flexible
room configurations allow you to choose the solution that suits
your application.
modular and does not attach to the physical room, it installs
easily and can be moved to a new location, leaving the original
room intact.
1–3
Polycom RPX HD User Guide
1–4
Using the Touch Panel
The Touch Panel is your interface to the Polycom RealPresence Experience. It
enables you to place video and audio calls, hang up calls, control the audio,
and perform other telepresence conferencing tasks. The Touch Panel is located
on the main table within easy reach of the center seats at the table.
If your organization has signed up for Video Network Operations Center (VNOC)
services, the VNOC may handle many or all of the telepresence conferencing tasks
for you. If so, you may not need to use the Touch Panel.
2
About the Enhanced and Classic User Interfaces
The Touch Panel is available with two different interfaces: the Enhanced UI
and the Classic UI.
• Enhanced UI: Enables you to perform all of the basic tasks needed to
participate in a telepresence conference, such as making calls, answering
calls, hanging up, controlling audio, and sharing content. The Enhanced
UI also provides acc ess to additional calling functionality, such as Meeting
Composer, Polycom Conferencing for Outlook, and advanced directory
searching.
• Classic UI: Enables you to perform the same basic conferencing tasks as
the Enhanced UI, such as making and answering calls and sharing content.
The Classic UI, however, does not offer Meeting Composer and other
advanced calling features.
The installer sets the UI at the time of installation; however, your
administrator or your VNOC provider can change it if needed.
With both the Enhanced UI and the Classic UI, you can expect the Touch Panel
buttons to behave in this way:
• Whenever you press a button, the Touch Panel will beep.
• Most buttons on the Touch Panel will either immediately visually depress
or change color when touched. If a button indicates a state (such as mute),
it may take up to a second for the button to visually indicate the changed
2–1
Polycom RPX HD User Guide
state. If the response time is consistently longer than this or if you receive
no response, contact the Help Desk as described in the Getting Help
section on page 2-31.
Accessing the Home Screen
The first screen you typically see on the Touch Panel is the Start screen:
2–2
Figure 2-1 Start Screen
To access the Home screen from the Start screen:
>> Touch
Start.
Using the Touch Panel
Enhanced User Interface
The Home screen for the Enhanced UI provides you with access to the buttons
you typically use during a telepresence conference. For example, you can use
the Home screen to place speed dial calls, change the volume, and view the call
indicators.
Figure 2-2 Home Screen — Enhanced UI (Not in a Call)
Note that the Home screen you see will differ from the one shown above
depending on which Speed Dial buttons your administrator has set up.
To access the Home screen from any other screen, simply touch the
Polycom button.
2–3
Polycom RPX HD User Guide
Classic User Interface
The Home screen for the Classic UI provides you with access to the buttons
you typically use during a telepresence conference. For example, you can use
the Home screen to place speed dial calls, change the volume, and view the call
indicators.
2–4
Figure 2-3 Home Screen — Classic UI (Not in a Call)
Note that the Home screen you see will differ from the one shown above
depending on which Speed Dial buttons your administrator has set up.
To access the Home screen from any other screen, simply touch the
Polycom button.
Your IP address
Call connection bars
Audio level bar
Current time
Content Sharing icon
Encryption icon
Far End Muted icon
Name of the far-end site
DTMF touch pad icons
Using the Touch Panel
Understanding the Touch Panel Indicators
When you are in a call, the Touch Panel Home screen displays information you
may need during the call.
2–5
Figure 2-4 Home Screen — Enhanced UI (In a Call)
This is what you can expect to see on the Home screen when you are in a call:
• Call connection bars at the top of the screen light up to show you that you
are connected to another video conferencing system:
For the RPX HD 400 Series:
— All four indicators light up when you are connected to another
Polycom RPX HD 400 Series.
— The three indicators on the right light up when you are connected to a
Polycom OTX 300, TPX HD 306M, or ATX 300.
— The two center indicators light up when you are connected to a
Polycom RPX HD 200 Series or a TPX HD 204M.
— Only the center right indicator lights up when you are connected to a
traditional (standalone) video conferencing system.
Polycom RPX HD User Guide
For the RPX HD 200 Series:
— Both indicators light up when you are connected to a Polycom RPX
HD 200 Series, RPX HD 400 Series, OTX 300, TPX HD 306M, TPX HD
204M, or ATX 300.
— Only the right indicator lights up when you are connected to a
traditional (standalone) video conferencing system.
• Your IP address is displayed on the screen.
• The name of the far-end site is displayed on the screen.
• A horizontal bar shows the audio level.
• The current time is displayed.
• If the call is not encrypted, the Encryption icon appears unlocked; if
the call is encrypted, the icon will appear locked.
• If the far end is sharing content, the Content Sharing icon lights up.
Note that this icon appears along the left side of the screen on the Classic
UI.
• If the far end is muted, the
Far End Muted icon lights up. Note that
this icon appears along the left side of the screen on the Classic UI.
• If you dial in to a multipoint call, a touch pad automatically appears so
that you can enter the conference code or password. The touch pad sends
DTMF tones. If you want to manually display the touch pad, touch the
DTMF touch pad icon.
Figure 2-5 DTMF Touch Pad
2–6
Using the Touch Panel
Calling with the Enhanced UI
This section describes how to use the Enhanced UI to:
• Make and hang up speed dial calls
• Use the Meeting Composer feature to first select the sites to call and then
place the calls
• Use the Polycom Conferencing for Outlook feature to view the available
meetings, join a scheduled meeting, and leave a meeting
Making and Hanging Up Speed Dial Calls
To enable you to speed dial calls, your system administrator must first set up
the speed dial numbers for your site. Each of these speed dial numbers will
correspond to a Speed Dial button on the Home screen. The Speed Dial buttons
can be set up to call traditional (standalone) video conferencing systems,
Immersive Telepresence sites, audio-only sites, or multiple sites at one time.
If you want to add or remove any of the video or audio Speed Dial buttons on
your Touch Panel, contact your system administrator. Your system
administrator can refer to the Polycom Immersive Telepresence (ITP)
Administrator’s Guide for information about how to change the Speed Dial
buttons.
Speed Dialing Calls
Speed Dialing Video Calls
To speed dial a video call when you are using the Enhanced UI:
1 Touch
2 Touch the Speed Dial button that corresponds to the site you want to call.
Polycom.
The Home screen for the Enhanced UI appears as shown in Figure 2-2 on
page 2-3.
For example, if you often call a site in Boston, you might see a Speed Dial
button called “Boston”. You can simply touch that button to place a call to
that site.
If more than nine speed dial numbers have been set up for your site, touch
Previous Page or Next Page to view the additional Speed Dial
buttons.
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Polycom RPX HD User Guide
Speed Dialing Audio Calls
To speed dial an audio call when you are using the Enhanced UI:
1 If you are not on the Home screen, touch
Polycom.
The Home screen for the Enhanced UI appears as shown in Figure 2-2 on
page 2-3.
2 Touch the audio Speed Dial button that corresponds to the telephone
number you want to call. For example, if you often call the CEO’s cell
phone, you might see an audio Speed Dial button called “CEO Cell”. You
can simply touch that button to place a call to that number.
If you touch the Help Desk button when an audio call is connected, the
system must hang up the audio call in order to place the help call. A message
informs you of this before hanging up the audio call. For more information about
placing help calls, refer to Getting Help on page 2-31.
Hanging Up Calls
If you are on a video call and an audio call concurrently, you must hang up the
calls separately. This section describes how to hang up both types of calls.
Hanging Up Video Calls
To hang up a video call:
2–8
1 If the Hang Up button is not visible on your screen, touch
Polycom.
2 Touch the Hang Up button on the left side of the screen (as
shown in Figure 2-4 on page 2-5).
The message “The call has ended” appears on the screen.
Hanging Up Audio Calls
To hang up an audio call:
1 If the Hang Up button is not visible on your screen, touch
Polycom.
2 Touch the Hang Up button on the right (Audio-Only) side of
the screen (as shown in Figure 2-4 on page 2-5).
Using the Touch Panel
Making Calls Using Meeting Composer
Meeting Composer enables you to easily place calls to multiple sites or to
Immersive Telepresence sites (which have more than one codec). You can
select the sites you want to call by using manual dial, speed dial, the Local or
Global address book, or by searching.
Even if you want to call a traditional (standalone) video conferencing system
or an audio-only site, you can use Meeting Composer to manually dial that site
or to find that site in the address book.
Meeting Composer is available only with the Enhanced UI. If you are using the
Classic UI, refer to Calling with the Classic UI on page 2-25.
Depending on how your system administrator has configured your system, some of
the features described in this section (such as multipoint calling) may not be
available.
For information about how your system is configured, contact your system
administrator.
Figure 2-6 shows the Meeting Composer screen. The left side of the screen
enables you to select the sites you want to call. When you select a site, that
site’s name moves to the Conference List, which is on the right side of the
screen. When the names of all the sites you want to call are listed in the
Conference List, you can place the call simply by touching the
Connect button. Meeting Composer will then automatically connect to the
multiple sites.
Figure 2-6 Meeting Composer Screen — Enhanced UI
2–9
Polycom RPX HD User Guide
When using Meeting Composer:
• You can select up to 30 sites to dial at once.
• After the conference has started, you can add or drop sites from the call.
When adding sites, the maximum number you can add is determined by
the available resources on the Polycom RMX™.
• Refer to the following table for information about the site icons on the
Meeting Composer screen.
Site Type
Video
(RPX, OTX,
TPX, and ATX
telepresence
sites as well as
H.323 and SIP
video sites)
Audio-only
(Plain Old
Telephone
System (POTS)
sites)
Multisite
(sites that
consist of
multiple video
and audioonly sites)
Appearance
of icon on
left side of
screen
Appearance of icon
on right side of
screen before conference has started
Appearance of icon on right
side of screen once
conference has started
when site is connecting
when site is connected
when site is disconnected
when site is connecting
when site is connected
when site is disconnected
The icon for each individual
video site and audio site appears
as described above.
2–10
Selecting Sites Using Meeting Composer
From the left side of the Meeting Composer screen, you can select the sites you
want to call. This section describes the various methods by which you can
select sites, including:
• Manual dial
• Speed dial
• Address book
• Search
Using the Touch Panel
Selecting a Site Using Manual Dial
To select a site using manual dial:
1 Touch
2 Touch
Meeting Composer.
Number Pad.
The Meeting Composer Number Pad view appears.
Figure 2-7 Meeting Composer Number Pad View — Enhanced UI
3 Touch Video or Audio.
4 Using the number pad, enter the video or phone number, IP address, or
E.164 extension for the site.
If you make a mistake while dialing, touch
entire entry or touch
5 Touch
Add to add the number to the list of sites you want to
Backspace to remove one character at a time.
Clear to remove the
call.
The number will appear in the Conference List on the right side of the
Meeting Composer screen.
Selecting a Site Using Speed Dial
2–11
You can select video speed dials using the method described in this section.
Audio-only speed dials are not available.
Polycom RPX HD User Guide
To select a site using speed dial:
1 Touch
2 Touch
Meeting Composer.
Speed Dial.
The Meeting Composer Speed Dial view appears.
2–12
Figure 2-8 Meeting Composer Speed Dial View — Enhanced UI
Note that the icons on the Meeting Composer Speed Dial buttons display
a right arrow to indicate that using the button will add the site to the
Conference List on the right side of the screen.
If the icon on the Speed Dial button displays a right arrow along with a
plus sign, the speed dial site is a multipoint site.
Using the Touch Panel
3 Touch the Speed Dial button that corresponds to the site that you want to
add to the list of sites to call. For example, if you often call a site in Boston,
you might see a Speed Dial button called “Boston”. You can simply touch
that button and it will appear in the Conference List on the right side of
the Meeting Composer screen.
If more than nine speed dial numbers have been set up for your site, touch
Previous Page or Next Page to view the additional Speed Dial
buttons.
Selecting a Site Using the Address Book
To enable you to select sites using the Local and Global address books, your
system administrator must first configure the address books so that you can
access them from your site.
If your system is not configured to use the Polycom Converged Management
Application™ (CMA™), you will not have access to the Global address book.
For information about how your system is configured, contact your system
administrator.
To select a site using the address book:
1 Touch
2 Touch
Meeting Composer.
Address Book.
The Meeting Composer Address Book view appears.
Figure 2-9 Meeting Composer Address Book View — Enhanced UI
2–13
Polycom RPX HD User Guide
3 Touch the Local or the Global address book.
The groups that belong to that address book are displayed on the left side
of the Address Book view. Use the scroll bar to see the complete list of
groups.
4 Touch the group to which the site belongs.
The members of that group are displayed on the right side of the Address
Book view. Use the scroll bar to see the complete list of members.
5 Touch the name of the site that you want to add to the list of sites to call.
The name will appear in the Conference List on the right side of the
Meeting Composer screen.
Selecting a Site Using Search
To enable you to select sites using search, you must have access to the Local
address book. For global searches, you must also have access to the Global
address book. To access these address books, your system administrator must
configure your system accordingly.
If your system is not configured to use the Polycom Converged Management
Application (CMA), you will not have access to the Global address book.
For information about how your system is configured, contact your system
administrator.
To select a site using search:
1 Touch
2 Touch
Meeting Composer.
Search.
The Meeting Composer Search view appears.
2–14
Using the Touch Panel
Figure 2-10 Meeting Composer Search View — Enhanced UI
3 Touch the Local or the Global address book.
4 Touch
Keyboard.
A keyboard is displayed on the full screen.
Figure 2-11 Full Screen Keyboard — Enhanced UI
2–15
Polycom RPX HD User Guide
5 Using the keyboard, enter any string of characters to search for the name
of the site. (Partial strings are acceptable.)
Note that the system will not search numbers unless they are part of the
site name. For example, if you enter “172”, any sites with IP addresses
starting with “172” will not be retrieved; however, a site with the name
“172 Boston Street” will be retrieved.
6 Touch Enter.
The keyboard disappears and the sites that match the criteria you entered
in the previous step appear on the right side of the Search view. Use the
scroll bar to see the complete list of sites.
7 Touch the name of the site that you want to add to the list of sites to call.
The name will appear in the Conference List on the right side of the
Meeting Composer screen.
8 If you selected the Local address book and would like to continue your
search in the Global address book or vice versa, repeat steps 3 through 6.
The matching sites will continue to display on the screen so you can toggle
between the Local and Global results.
Making and Hanging Up Calls with Meeting Composer
Once you have added the sites you want to call to the Conference List on the
right side of the Meeting Composer screen, you can make the call to those sites
as described in this section.
Making and Hanging Up a Multipoint Call
If your system is configured to use the Polycom RMX, you can make a call to
multiple sites as well as to telepresence sites. You can select up to 30 sites to
dial at once (in any combination of single and multipoint sites). After the
conference has started, you can add additional sites or drop sites. The
maximum number you can add is determined by the available resources on
the Polycom RMX.
Note that if you create a Conference List of only one site and that site is not a
multipoint site or a SIP endpoint, the system will make the call as a
point-to-point call without using the RMX.
2–16
Using the Touch Panel
To make and hang up a multipoint call:
1 Ensure that the sites listed in the Conference List include all the sites you
want to call:
— If you want to delete a site, simply touch that site’s name in the list.
— If you want to delete all the sites, touch the
Clear button.
— If you want to add another site, refer to Selecting Sites Using Meeting
Composer on page 2-10.
Figure 2-12 Meeting Composer Conference List for a Multipoint Call —
Enhanced UI (Not in a Call)
2 Touch Connect.
As the sites are connecting, status messages appear at the top of the
Conference List. Each message is automatically cleared after five seconds.
Once the conference starts, the Conference List displays the list of sites in
the conference as well as the Hang Up button.
3 You can then do the following:
— To drop a site from the conference, simply touch that site’s name in the
list.
— To end the conference, touch Hang Up.
2–17
Polycom RPX HD User Guide
Making and Hanging Up a Point-to-Point Plus Call
With point-to-point plus, you can make one video call and one audio call at the
same time, you can add a video call to an ongoing audio call, or add an audio
call to an ongoing video call.
To make and hang up a point-to-point plus call:
1 Ensure that the sites listed in the Conference List include the sites you
want to call.
— If you want to delete a site, simply touch that site’s name in the list.
— If you want to delete both sites, touch the
Clear button.
— If you want to add another site, refer to Selecting Sites Using Meeting
Composer on page 2-10.
Figure 2-13 Meeting Composer Conference List for a Point-to-Point Plus Call —
Enhanced UI
2–18
Using the Touch Panel
2 Touch Connect.
As the sites are connecting, status messages appear at the top of the
Conference List. Each message is automatically cleared after five seconds.
Once the conference starts, the Conference List displays the video and
audio Hang Up buttons as appropriate for the call.
Figure 2-14 Meeting Composer Hang Up Screen for a Point-to-Point Call —
Enhanced UI
3 You can then do the following:
— To drop the video call from the conference, touch Hang Up
Video.
— To drop the audio call from the conference, touch Hang Up
Audio.
2–19
Polycom RPX HD User Guide
Using Polycom Conferencing for Outlook
The Polycom Conferencing for Outlook feature enables you to use the
Enhanced UI on the Touch Panel to view a list of scheduled meetings and to
join those meetings. To use this feature, your system administrator must
configure your system to connect to the Microsoft Exchange Server, as well as
install the Polycom Conferencing Add-In for Microsoft Outlook at your site.
Your system administrator can refer to the Polycom Immersive Telepresence (ITP)
Administrator’s Guide for information about how to configure your system for
using Polycom Conferencing for Outlook.
If you join a meeting using Polycom Conferencing for Outlook, Meeting Composer
will be disabled. You cannot use these two features simultaneously.
Joining a Meeting Using Polycom Conferencing for Outlook
To join a meeting using Polycom Conferencing for Outlook:
1 Touch
Calendar on the upper right corner of the Home screen.
2–20
Figure 2-15 Home Screen with Calendar Button
Using the Touch Panel
2 Touch the meeting you want to join from the list of meetings that appears
on the right side of the screen.
— A
green icon appears to the left of available meetings.
— A
gray icon appears to the left of meetings that have already
occurred.
Once you touch a valid meeting to join, details about that meeting will
display on the left side of the screen and the
will change from gray to green.
Join Now button
Figure 2-16 Polycom Conferencing for Outlook Screen with Meeting List
2–21
Polycom RPX HD User Guide
3 Touch Join Now.
Your RPX will then automatically connect to the meeting you selected.
Once you have connected, the
to a
Leave Meeting button.
Join Now button will change
2–22
Figure 2-17 Polycom Conferencing for Outlook Screen with Meeting Details
Responding to Meeting Reminders
When a meeting is about to start, the Polycom Conferencing for Outlook
screen displays a meeting reminder on the right side of the screen.
To respond to meeting reminders:
• Press
• Press
Yes to join the meeting.
No to cancel the reminder.
Using the Touch Panel
Figure 2-18 Polycom Conferencing for Outlook Screen with Meeting Reminder
Leaving a Meeting Using Polycom Conferencing for Outlook
To leave a meeting using Polycom Conferencing for Outlook:
>> Touch
Leave Meeting.
If you select another available meeting, the
will reappear.
Join Now button
2–23
Polycom RPX HD User Guide
Figure 2-19 Polycom Conferencing for Outlook Screen with Meeting in Progress
If you are currently in a meeting but would like to join a different meeting, select the
meeting you want to join and touch Join Now. The RPX will
disconnect you from the first call and connect you to the meeting you selected.
2–24
Using the Touch Panel
Calling with the Classic UI
This section describes how to use the Classic UI to:
• Speed dial video and audio calls
• Manually dial video and audio calls
• Hang up video and audio calls
Speed Dialing Calls
To enable you to speed dial calls, your system administrator must first set up
the speed dial numbers for your site. Each of these speed dial numbers will
correspond to a Speed Dial button on the Home screen. The Speed Dial buttons
can be set up to call traditional (standalone) video conferencing systems or
audio-only sites.
With the Classic UI, you cannot initiate multipoint calls; therefore, Speed Dials
cannot be set up to call Immersive Telepresence sites or multiple sites at one
time. You can, however, join multipoint calls that have been initiated by other
sites.
If you want to add or remove any of the video or audio Speed Dial buttons on
your Touch Panel, contact your system administrator. Your system
administrator can refer to the Polycom Immersive Telepresence (ITP)
Administrator’s Guide for information about how to change the Speed Dial
buttons.
Speed Dialing Video Calls
To speed dial a video call when you are using the Classic UI:
1 Touch
Polycom.
The Home screen for the Classic UI appears.
2–25
Polycom RPX HD User Guide
Figure 2-20 Home Screen — Classic UI
2 Touch the video Speed Dial button that corresponds to the site you want
to call. For example, if you often call a site in Boston, you might see a
Speed Dial button called “Boston”. You can simply touch that button to
place a call to that site.
If more than nine speed dial numbers have been set up for your site, touch
Previous Page or Next Page to view the additional Speed Dial
buttons.
2–26
Using the Touch Panel
Speed Dialing Audio Calls
To speed dial an audio call when you are using the Classic UI:
1 Touch
Audio Dial.
The Audio Dial screen for the Classic UI appears.
Figure 2-21 Audio Dial Screen — Classic UI
2 Touch the audio Speed Dial button that corresponds to the telephone
number you want to call. For example, if you often call the CEO’s cell
phone, you might see an audio Speed Dial button called “CEO Cell”. You
can simply touch that button to place a call to that number.
If you touch the Help Desk button when an audio call is connected, the
system must hang up the audio call in order to place the help call. A message
informs you of this before hanging up the audio call. For more information about
placing help calls, refer to Getting Help on page 2-31.
2–27
Polycom RPX HD User Guide
Manually Dialing Calls
With the Classic UI, you can manually dial both video calls and audio calls.
Manually Dialing Video Calls
To manually dial a video call when you are using the Classic UI:
1 Touch
Video Dial.
The Video Dial screen for the Classic UI appears.
2–28
Figure 2-22 Video Dial Screen — Classic UI
2 Enter the number of the site you want to call using the touch pad, and
then touch
If you make a mistake while dialing, touch
or touch
Dial.
Back to edit the number
Clear to erase the number and start over.
Using the Touch Panel
Manually Dialing Audio Calls
To manually dial an audio call when you are using the Classic UI:
Hanging Up Calls
1 Touch
Audio Dial.
The Audio Dial Screen for the Classic UI appears as shown in Figure 2-21
on page 2-27.
2 Enter the telephone number that you want to call using the touch pad,
and then touch Dial/Answer.
To get an outside line, you should dial the number the same way you
would dial an ordinary telephone in your organization. For example,
some organizations require you to dial a 9 before the number.
If you make a mistake while dialing, touch
or touch
If you touch the Help Desk button when an audio call is connected, the
system must hang up the audio call in order to place the help call. A message
informs you of this before hanging up the audio call. For more information about
placing help calls, refer to Getting Help on page 2-31.
Clear to erase the number and start over.
Back to edit the number
If you are on a video call and an audio call concurrently, you must hang up the
calls separately. This section describes how to hang up both types of calls.
Hanging Up Video Calls
To hang up a video call:
1 If the Hang Up button is not visible on your screen, touch
Polycom.
2 Touch the Hang Up button on the center of the screen.
The message “The call has ended” appears on the screen.
2–29
Polycom RPX HD User Guide
Hanging Up Audio Calls
To hang up an audio call:
1 If the Hang Up button is not visible on your screen, touch
2 Touch the Hang Up button on the center of the screen.
Answering Calls
This section describes how to answer video and audio calls that you receive
when in an RPX suite.
Answering Video Calls
Polycom.
When you receive a video call, you hear a ringing sound.
To answer a video call:
>> You do not have to do anything to answer the call. The call will be
Answering Audio Calls
When you receive an audio call, you hear a ringing sound and the Touch Panel
automatically displays the Home screen for the Enhanced UI (shown in
Figure 2-2) or the Audio Dial screen for the Classic UI (shown in Figure 2-21)
so that you can easily answer the call.
To answer an audio call:
>> Touch Dial/Answer.
Controlling Audio
automatically answered by the RPX.
2–30
When you place a video call, the audio level defaults to the volume it was set
at the last time the RPX was used. A horizontal bar on the Touch Panel shows
the audio level. You can change the audio in these ways:
• During both video and audio calls, touch
Volume Down to increase or decrease the sound you hear from the far
end.
Volume Up or
Using the Touch Panel
• During both video and audio calls, touch Mute to mute or unmute
the sound you are sending from your site.
If the far end is muted, the
screen.
Getting Help
This section lists the error message that you may receive on the Touch Panel
when you place a call that does not connect. It also describes how to contact
the Help Desk whenever you need help with the RPX.
Understanding Error Messages
If you make a call using the Touch Panel and the call does not connect, you will
receive an error message. The following table describes these messages.
Error Message Description
The call has ended. Your site or the far end hung up the call.
The far end system rejected the call. The far end is already in a call.
The far end could not be reached. You called the wrong IP address or
Far End Muted icon appears on the Home
there is no network between your site
and the dialed site.
The site you called could not be located. Your site is registered to a gatekeeper,
and the gatekeeper could not find the
address or the alias.
Call Failed. Unknown error. The reason for the call failure is not
known.
Calling the Help Desk
When you experience technical difficulties or have a question about the
Polycom RPX, you can call the Help Desk.
The Help Desk number is configured by the system administrator. If your
Help Desk button is not working, contact your system administrator.
If your organization has signed up for Video Network Operations Center
(VNOC) services, you may also be able to call the Help Desk to request a room
reservation, extend or cancel a meeting, or request other assistance. For more
information about room requests, refer to Reserving a Polycom RPX Suite on
page 4-4.
2–31
Polycom RPX HD User Guide
To get hel p:
1 Touch
Help Desk.
Note that if your system administrator has set up an audio Speed Dial
button with the Help Desk number, you can touch that Speed Dial button
instead.
2 Touch the larger
Help Desk button that appears on the Touch
Panel.
If your organization has signed up for VNOC services, you can also get help
by calling the VNOC directly using the phone number provided by your
organization.
If you touch Help Desk when an audio call is connected, the system must
hang up the audio call in order to place the help call. A message informs you of this
before hanging up the audio call.
2–32
Viewing People and Content
What can you expect to see on the displays during a telepresence conference
in an RPX suite? That depends on whether you have an RPX HD 400 Series or
an RPX HD 200 Series, the type of system you are calling at the far end, and
whether your call is to one site (point-to-point) or multiple sites (multipoint).
This chapter describes what you can expect to see in these various scenarios.
This chapter also describes how to bring content (such as slides, spreadsheets,
or other documents) into an RPX suite using a laptop, an optional document
camera, or an optional integrated PC.
3
Viewing People
If you
make a
call
between
an...
RPX HD
400 Series
And a/an...
RPX HD 400
Series
Different types of video conferencing systems use a different number of
cameras and displays. The RPX automatically adapts by adjusting its camera
views depending on how many displays are at the far end.
The following table describes what you can expect to see when you view the
people at the other sites during a telepresence conference in an RPX suite.
This is what you will see in your RPX
suite...
The entire RPX HD 400 Series suite.
Two seats at the RPX main table are
shown on each display.
This is what the far end will see...
The entire RPX HD 400 Series suite.
Two seats at the RPX main table are
shown on each display.
. 3–1
Polycom RPX HD User Guide
If you
make a
call
between
an...
And a/an...
This is what you will see in your RPX
suite...
This is what the far end will see...
RPX HD
400 Series
RPX HD
400 Series
RPX HD
400 Series
RPX HD 200
Series
OTX 300 or
ATX 300
TPX HD
306M
The entire RPX HD 200 Series suite.
Two seats are shown on the center right
display and two seats are shown on the
center left display. The far left and far
right displays are blank.
The entire OTX room. Two seats are
shown on the far right display, on the
center right display, and on the center
left display. The far left display is blank.
For ATX, it depends on how the
integrator set up the room.
The entire TPX HD 306M room. Two
seats are shown on the far right display,
on the center right display, and on the
center left display. The far left display is
blank.
The four center seats at the RPX main
table. Two seats are shown on each
display.
The right six seats at the RPX main
table. Two seats are shown on each
display.
The right six seats at the RPX main
table. Two seats are shown on each
display.
RPX HD
400 Series
3–2
TPX HD
204M
The entire TPX HD 204M room. Two
seats are shown on the center left
display and two seats are shown on the
center right display. The far left and far
right displays are blank.
The center four seats at the RPX main
table. Two seats are shown on each
display.
HDX
Viewing People and Content
If you
make a
call
between
an...
And a/an...
This is what you will see in your RPX
suite...
This is what the far end will see...
RPX HD
400 Series
RPX HD
200 Series
RPX HD
200 Series
Traditional
(standalone)
video
conferencing
system
(such as
Polycom
HDX
platforms)
RPX HD 200
Series
RPX HD 400
Series
The people at the far end on the center
right display. The remaining displays are
blank.
The entire RPX HD 200 Series suite.
Two seats are shown on each display.
The four center seats at the RPX main
table. Two seats are shown on each
display.
The center right two seats at the RPX
main table.
The entire RPX HD 200 Series suite.
Two seats are shown on each display.
The entire RPX HD 200 Series suite.
Two seats are shown on the center right
display and two seats are shown on the
center left display. The far left and far
right displays are blank.
RPX HD
200 Series
OTX 300 The entire OTX 300 room. Three seats
are shown on each display.
The entire RPX suite. Two seats are
shown on the left display and two seats
are shown on the center display. The
right display is blank.
3–3
Polycom RPX HD User Guide
HDX
If you
make a
call
between
an...
And a/an...
This is what you will see in your RPX
suite...
This is what the far end will see...
RPX HD
200 Series
RPX HD
200 Series
RPX HD
200 Series
TPX HD 306 The entire TPX HD 306 room. Three
seats are shown on each display.
TPX HD
204M
The entire TPX HD 204 room. Two seats
are shown on each display.
ATX 300 Typically, four seats on the right display.
The left display is blank. This may differ
depending on how the integrator set up
the ATX room.
The entire RPX suite. Two seats are
shown on the left display and two seats
are shown on the center display. The
right display is blank.
The entire RPX suite. Two seats are
shown on each display.
The entire RPX suite. Two seats are
shown on the left display and two seats
are shown on the center display. The
right display is blank.
RPX HD
200 Series
3–4
Traditional
(standalone)
video
conferencing
system
(such as
Polycom
HDX
platforms)
The people at the far end on the right
display. The left display is blank.
The right two seats at the RPX main
table.
Viewing People and Content
If you
make a
call
between
an...
And a/an...
This is what you will see in your RPX
suite...
This is what the far end will see...
RPX HD
400 or 200
Series
More than
one other
site
(multipoint
call)
In multipoint calls, what you see and what the far end sees depends on a variety of
factors including the number of sites in the call, the types of systems in the call, the
cameras being used, and so forth. If a site is using the VNOC, the VNOC operator
usually configures the layout so that every site sees all the other sites in the call.
The following illustrations show what you might see with one RPX HD 400 Series,
one RPX HD 200 Series, and one TPX HD 306M, Version 2.0 (with EagleEye™ HD
1080i cameras) in a multipoint call.
This is the view from the RPX HD 400:
This is the view from the RPX HD 200:
This is the view from the TPX HD 306M, hardware Version 2.0 or later:
Because different types of video conferencing systems use different aspect
ratios for their video images, the RPX automatically adjusts the video for your
displays. Most systems use either 4:3 aspect ratio (such as the RPX solutions)
or 16:9 aspect ratio (such as OTX and TPX solutions).
3–5
Polycom RPX HD User Guide
Area above people’s heads not shownArea above people’s heads not shown
16:9 display
4:3 image
Right display (not
used in a call with an
RPX HD 200 Series)
People on right half of
RPX HD 200 Series room
People on left half of
RPX HD 200 Series room
For example, if you call a Polycom TPX HD room from an RPX HD 200 Series
suite, the image on the displays in the RPX suite adjusts for the 16:9 TPX HD
room. Therefore, this is what you can expect to see on the displays in the RPX
suite:
Unused display area Unused display area
16:9
Left side of
TPX HD room
Unused display area Unused display area
Figure 3-1 Example of an Adjusted Display in an RPX Suite
16:9
Right side of
TPX HD room
Likewise, in the TPX HD 306M room, the image automatically adjusts so the
people in that room see a real-size view of the people in the RPX suite. This is
the view in the TPX HD 306M room:
Viewing Content
3–6
Figure 3-2 Example of an Adjusted Display in a TPX HD 306M Room
Your RPX enables you to view content (such as slides, spreadsheets, or other
documents) during your telepresence conference. You can also receive content
from the other site(s) in the conference.
You can display content at your site using a laptop, an optional document
camera, or an optional integrated PC. Whenever you display or receive
content, that content automatically appears on the tabletop content monitors.
If you are using the Polycom RPX suite for a regular meeting rather than for a
telepresence conference, you can still view content on the content monitors.
Viewing People and Content
Accessing the Tabletop Content Monitors
In all RPX suites, there is one tabletop content monitor available for every two
seats.
To access the tabletop content monitors:
1 Access the content monitors by removing the wooden covers located in
the tabletop.
2 Press the power button at the bottom right corner of each screen to power
on the content monitors.
3 Firmly pull up at the top of the content monitors to tilt the screen
forward.
4 To make room on the table, you can place the wooden covers behind the
content monitors.
5 When you are done using the content monitors, power them off, push
them back down, and replace the wooden covers.
Using a Laptop
If you want to share content that is stored on your laptop, you must connect
the laptop to the VGA and audio cable. You can access this cable from the cable
tray at the center of the main table.
Your system administrator may have set up your system so that content
automatically displays when you connect a laptop to the VGA cable. If so, you do
not need to use the Touch Panel to share content.
Enhanced User Interface
To view content with a laptop when you are using the Enhanced UI:
1 Access the VGA and audio cable in the cable tray.
2 Connect the VGA connector on this cable to the VGA Out connector on
your laptop.
Note that some laptops require you to enable VGA output (such as by
pressing Shift-F5). Refer to your laptop documentation for more
information.
3 If you want to transmit audio, connect the audio connector on this cable
to the Audio Line Out connector on your laptop.
Note that even if you want to send audio-only content, you must first
share video.
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Polycom RPX HD User Guide
4 Display the content on your laptop screen, and then do one of the
following:
— If the laptop is the only content source, touch
Content at the
top of the Touch Panel screen.
— If there is more than one content source:
a Touch Content at the top of the Touch Panel screen.
The Content screen for the Enhanced UI appears.
3–8
Figure 3-3 Content Screen - Enhanced UI
b Touch Laptop.
The following then occurs:
— If the laptop is the only content source, the color of the
Content button changes to blue.
— If there is more than one content source, the color of the
Laptop button changes to yellow.
— If there are tabletop content monitors in the room, the content appears
on all of those content monitors.
— If the other site in the conference is another RPX HD or an OTX 300,
the content appears on their tabletop content monitors.
Viewing People and Content
— If the other site in the conference is a TPX HD, the content appears on
their tabletop content monitors (if their room is equipped with these),
on their auxiliary content monitor (if their room is equipped with
one), and on their right display (if they have a TPX HD 306M, Version
2.0 or later, if they have that option enabled, and if the codec
connected to the right display is not being used in the call).
— If the other site in the conference uses traditional (standalone) video
conferencing equipment, the content appears on their content
monitor. If the site has only one display, the content appears on that
display.
5 When you are done using the laptop, do the following:
— If the laptop is the only content source, touch
Content at the
top of the Touch Panel screen.
— If there is more than one content source, touch
Laptop on
the Content screen for the Enhanced UI.
IMPORTANT: Always disconnect the cables from the laptop when you are
done displaying the content so that you do not inadvertently display any
private or personal content that may be stored on the laptop
.
Classic User Interface
To view content with a laptop when you are using the Classic UI:
1 Access the VGA and audio cable in the cable tray.
2 Connect the VGA connector on this cable to the VGA Out connector on
your laptop.
Note that some laptops require you to enable VGA output (such as by
pressing Shift-F5). Refer to your laptop documentation for more
information.
3 If you want to transmit audio, connect the audio connector on this cable
to the Audio Line Out connector on your laptop.
Note that even if you want to send audio-only content, you must first
share video.
4 Display the content on your laptop screen, and then touch
on the Touch Panel.
Laptop
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Polycom RPX HD User Guide
The following then occurs:
— The words “Local Content” and “Laptop” on the Touch Panel change
from white to yellow:
— If there are tabletop content monitors in the room, the content appears
on all of those content monitors.
— If the other site in the conference is another RPX HD or an OTX 300,
the content appears on their tabletop content monitors.
— If the other site in the conference is a TPX HD, the content appears on
their tabletop content monitors (if their room is equipped with these),
on their auxiliary content monitor (if their room is equipped with
one), and on their right display (if they have a TPX HD 306M, Version
2.0 or later, if they have that option enabled, and if the codec
connected to the right display is not being used in the call).
— If the other site in the conference uses traditional (standalone) video
conferencing equipment, the content appears on their content
monitor. If the site has only one display, the content appears on that
display.
5 When you are done using the laptop, touch
Laptop on the Touch
Panel.
IMPORTANT: Always disconnect the cables from the laptop when you are
done displaying the content so that you do not inadvertently display any
private or personal content that may be stored on the laptop
.
People+Content IP
If you are calling from a remote location and do not have access to a VGA
cable, you can use the People+Content IP application to share content on your
laptop.
To share content with a laptop using People+Content IP:
1 Download the People+Content IP application from the Polycom website.
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Viewing People and Content
2 Launch the People+Content IP application.
The People+Content IP application appears.
Figure 3-4 People+Content IP Application Screen
3 Enter the Conferencing System IP Address and Meeting Password, if
applicable
4 Click Connect.
5 Touch
6 Touch Zoom to zoom in on an area of your content.
7 Touch
Using a Document Camera
If your RPX suite is equipped with an optional document camera (such as the
Wolfvision
the other conference participants.
Start to start sharing content.
Figure 3-5 Start Button on People+Content IP Toolbar
Stop to start sharing content.
Figure 3-6 Stop Button on People+Content IP Toolbar
® VZ-C12
2
), you can use that document camera to show content to
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Polycom RPX HD User Guide
Enhanced User Interface
To view content with a document camera when you are using the Enhanced UI:
1 Touch Content at the top of the Touch Panel screen. (You will
see this button only if there is a document camera connected to the
system.)
The Content screen for the Enhanced UI appears as shown in Figure 3-3 on
page 3-8.
2 Touch Doc Cam.
The following then occurs:
— The color of the Doc Cam button changes to yellow.
— The buttons on the Content screen for the Enhanced UI become
selectable.
3–12
Figure 3-7 Content Screen — Enhanced UI
(with Selectable Document Camera Buttons)
— The document camera powers on in about three seconds.
— If your suite is equipped with a VZ-C12
2
document camera, a spotlight
field appears on the main table. Figure 3-8 shows the location of the
spotlight field on an RPX HD 400 Series main table. The RPX HD 200
Series main table has similar placement.
Dark Room
Projected Light Area
Projected Light Area
Projected Light Area
Minimum Projected Area
for 22” x 26” Here
for 11” x 17” Here
for 8.5” x 11” Here
Approx. 1.5” x 1.75”
Rear Wall
Viewing People and Content
Figure 3-8 Document Camera Spotlight Location on Main Table
3 Place your document on the main table. (For suites equipped with a
VZ-C12
2
document camera, place the document on the spotlight field.)
The following then occurs:
— The words “Local Content” and “Doc Cam” on the Touch Panel
change from white to yellow:
— If there are tabletop content monitors in the room, the content appears
on all of those content monitors.
— If the other site in the conference is another RPX HD or an OTX 300,
the content appears on their tabletop content monitors.
— If the other site in the conference is a TPX HD, the content appears on
their tabletop content monitors (if their room is equipped with these),
on their auxiliary content monitor (if their room is equipped with
one), and on their right display (if they have a TPX HD 306M, Version
2.0 or later, if they have that option enabled, and if the codec
connected to the right display is not being used in the call).
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Polycom RPX HD User Guide
— If the other site in the conference uses traditional (standalone) video
conferencing equipment, the document appears on their content
monitor. If the site has only one display, the document appears on that
display.
4 Use the Document Camera controls as needed:
— Touch
— Touch
Zoom to zoom in or out on the document.
Focus to manually focus in or out on the
document, or touch AutoFocus to allow the document camera
to focus automatically.
— Touch Freeze/Snapshot to take a still image of the document.
5 When you are done using the document camera, touch Doc
Cam to stop sending content.
Classic User Interface
To view content with a document camera when you are using the Classic UI:
1 Touch
depends on what your system administrator chose as the label name.)
The following then occurs:
— The document camera powers on in about three seconds.
— If your suite is equipped with a VZ-C12
field appears on the main table. Figure 3-8 shows the location of the
spotlight field on an RPX HD 400 Series main table. The RPX HD 200
Series main table has similar placement.
Doc Cam on the Touch Panel. (Note that the icon label
2
document camera, a spotlight
3–14
2 Place your document on the main table. (For suites equipped with a
VZ-C12
2
document camera, place the document on the spotlight field.)
The following then occurs:
— The words “Local Content” and “Doc Cam” on the Touch Panel
change from white to yellow:
— If there are tabletop content monitors in the room, the content appears
on all of those content monitors.
— If the other site in the conference is another RPX HD or an OTX 300,
the content appears on their tabletop content monitors.
Viewing People and Content
— If the other site in the conference is a TPX HD, the content appears on
their tabletop content monitors (if their room is equipped with these),
on their auxiliary content monitor (if their room is equipped with
one), and on their right display (if they have a TPX HD 306M, Version
2.0 or later, if they have that option enabled, and if the codec
connected to the right display is not being used in the call).
— If the other site in the conference uses traditional (standalone) video
conferencing equipment, the document appears on their content
monitor. If the site has only one display, the document appears on that
display.
3 Touch
Doc Controls to access the Document Camera controls.
Figure 3-9 Document Camera Controls — Classic UI
4 Use the Document Camera controls as needed:
— Touch
— Touch
Zoom to zoom in or out on the document.
Focus to manually focus in or out on the
document, or touch AutoFocus to allow the document camera
to focus automatically.
— Touch Freeze/Snapshot to take a still image of the document.
5 When you are done using the document camera, touch
Doc Cam to
stop sending content. (Note that the icon label depends on what your
system administrator chose as the label name.)
Using an Integrated PC
If your RPX suite is equipped with an optional integrated PC, you can share
content that is stored on that PC.
Enhanced User Interface
To view content with an integrated PC when you are using the Enhanced UI:
1 Display the content on the PC screen, and then touch Content
at the top of the Touch Panel screen.
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Polycom RPX HD User Guide
The Content screen for the Enhanced UI appears.
Figure 3-10 Content Screen — Enhanced UI (with PC Button)
2 Touch PC.
The following then occurs:
— The color of the PC button changes to yellow.
— If there are tabletop content monitors in the room, the content appears
on all of those content monitors.
— If the other site in the conference is another RPX HD or an OTX 300,
the content appears on their tabletop content monitors.
— If the other site in the conference is a TPX HD, the content appears on
their tabletop content monitors (if their room is equipped with these),
on their auxiliary content monitor (if their room is equipped with
one), and on their right display (if they have a TPX HD 306M, Version
2.0 or later, if they have that option enabled, and the codec connected
to the right display is not being used in the callr).
— If the other site in the conference uses traditional (standalone) video
conferencing equipment, the content appears on their content
monitor. If the site has only one display, the content appears on that
display.
3 When you are done using the integrated PC, touch PC on the
Touch Panel.
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Viewing People and Content
Classic User Interface
To view content with an integrated PC when you are using the Classic UI:
1 Display the content on the PC screen, and then touch
PC on the
Touch Panel.
The following then occurs:
— The words “Local Content” and “PC” on the Touch Panel change from
white to yellow:
— If there are tabletop content monitors in the room, the content appears
on all of those content monitors.
— If the other site in the conference is another RPX HD or an OTX 300,
the content appears on their tabletop content monitors.
— If the other site in the conference is a TPX HD, the content appears on
their tabletop content monitors (if their room is equipped with these),
on their auxiliary content monitor (if their room is equipped with
one), and on their right display (if they have a TPX HD 306M, Version
2.0 or later, if they have that option enabled, and if the codec
connected to the right display is not being used in the call).
— If the other site in the conference uses traditional (standalone) video
conferencing equipment, the content appears on their content
monitor. If the site has only one display, the content appears on that
display.
2 When you are done using the integrated PC, touch
PC on the
Touch Panel.
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Polycom RPX HD User Guide
3–18
GAZE ANGLE
Participant is looking
here
Participant should be
looking here
Conducting Successful Meetings
Conducting a successful meeting in a Polycom RPX suite is easy. Because you
don’t have to manage cameras, microphones, speakers, remote controls, and
other equipment, you can be free to concentrate on making your meeting as
effective as possible.
4
Meeting Tips
Video Tips
This section provides you with tips on how to take full advantage of the video,
audio, and document camera in the room, and provides information that you
should know if you are the meeting coordinator.
Polycom RPX suites have fixed cameras in the middle of the large display
screens. Locating the cameras in this way provides two benefits:
• There are no visible cameras that may make you or others uncomfortable.
• The cameras help simulate natural eye contact and help create the feeling
that you are in the same room as the participants at the far end.
With traditional video conferencing, participants tend to look at the video
image of the person at the far end instead of looking into the camera.
Therefore, true eye contact is not achieved, as shown in the following
illustration:
4–1
Polycom RPX HD User Guide
Audio Tips
Here are some tips to achieve the best video in your Polycom RPX suite:
• The cameras in Polycom RPX suites can capture images up to the end of
each table and are designed for participants that are seated. Therefore, if
you are seated at any of the tables, you are visible onscreen.
• Do not sit in front of the table seams. If you do, your image will look “split”
to the far-end participants. You can be sure to avoid the seams by sitting
in one of the designated seating locations.
• In a telepresence conference, all movements, expressions, and gestures are
visible to everyone. As in any meeting, avoid repetitive motions that may
distract other participants, such as tapping your pen or fingers on the
tabletop.
Polycom’s superior StereoSurround audio and digital Ceiling Microphone
Arrays are extremely sensitive. They will pick up all sound in the room, even
gentle noises and whispers — and even if you are not in camera range.
Other helpful audio tips you should consider include:
• When speaking, you do not have to direct your speech to a certain location
• As in any meeting, you should refrain from sidebar conversations. These
• Whenever you are in an RPX suite, remember that the microphones may
Document Camera Tips
If your RPX suite is equipped with an optional document camera, you may
find these tips helpful:
• If your room does not have a whiteboard, you can annotate on a document
• When writing on a document, use a black marker or a dark pen so that
• If you are right-handed and are planning to use the document camera, sit
or speak louder than normal. Simply speak in your normal tone of voice.
can be distracting, especially in multipoint meetings where participants at
a number of sites are present.
be on. If you want to have a private conversation, check if the microphones
are muted.
that you display using your document camera.
your notations show more clearly.
at the seat marked in red on the following illustration. Additionally, you
may not want anyone to sit at the seat marked in blue so that you have
more room to use the document camera.
4–2
Conducting Successful Meetings
• If you are left-handed and are planning to use the document camera, sit at
the seat marked in blue above. Additionally, you may not want anyone to
sit at the seat marked in red so that you have more room to use the
document camera.
Meeting Coordinator Tips
When coordinating telepresence meetings in Polycom RPX suites, you
perform many of the same tasks as you would when you coordinate any other
meeting. For example, you should try to begin and end your meeting on time
and you may want to prepare an agenda.
As the meeting coordinator in a Polycom RPX suite, follow these additional
guidelines:
• If you are going to show content, check your laptop and ensure that your
sound, graphics, video clips, or complicated graphic presentations work
properly.
• Arr ive ea rly t o ensur e tha t the Po lycom RPX sui te is re ady to go and , if any
room adjustments are necessary, they can be made prior to the meeting.
• Ask the primary participants in the telepresence meeting to sit at the
center seats at the table.
• If your meeting is going to end early or run long, you may have to inform
your system administrator or, if your organization has signed up for
Video Network Operations Center (VNOC) services, you may have to
inform the VNOC. For more information about scheduling meetings, refer
to the following section.
• Some RPX suites have data ports and power connections available in each
table leg. If your suite is so equipped, remind the participants that they can
access their email, the web, or anything else on the network by bringing in
their own laptops and connecting them to these.
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Polycom RPX HD User Guide
Reserving a Polycom RPX Suite
In some organizations, you can use a Polycom RPX suite at any time, whereas
at other organizations, you must reserve the room.
When reserving an RPX suite, keep these guidelines in mind:
• If your organization has signed up for VNOC services, you can typically
make your room reservation through the VNOC. The operators there will
not only help you make a reservation, but they will also monitor the
network and resources during the meeting, and provide remote site
management to make sure your meeting runs as you planned.
• Whenever you schedule a telepresence conference, consider time zone
differences for the various participants.
• If you want to schedule a conference with a video conferencing site that
that does not have Polycom RPX telepresence equipment, your system
administrator or the VNOC must ensure that the site’s equipment is
compatible with the equipment in the Polycom RPX suite.
The following steps provide a general guideline for requesting a reservation. Your
organization’s protocol may required you to veer slightly from these steps or to
perform additional steps.
To request a reservation:
1 Some organizations have reservation forms used to collect the
information needed to schedule and set up telepresence conferences. If
your organization has one of these forms, fill it out before you proceed to
step 2.
2 Do one of the following:
— Touch
— If you have VNOC services, you may be able to call th e VNOC d irect ly
using the phone number provided by your organization.
3 Schedule your reservation with the Help Desk or the VNOC operator.
Typically, the operator will then:
— Ensure that all the other sites in your telepresence conference have the
same reservation.
— Email a confirmation of the reservation to you and the contacts at the
other sites.
Help Desk on the Touch Panel, and then touch the larger
Help Desk button that appears.
4–4
Polycom Worldwide Headquarters
4750 Willow Road, Pleasanton, CA 94588
1.800.POLYCOM or +1.925.924.6000
www.polycom.com
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