Polycom RMX 2000 MPMX, RMX 4000 MPMX User Manual
RMX® 2000/4000 MPMx Migration
Procedure
Prior to initiating this procedure make sure you are entitled to version 7.x. in your Support Agreement.
Version 7.0.x requires that the Control Unit memory size be at least 1024MB.
To check the RMX Memory size, in the RMX Web Client/RMX Manager go to Administration >
System Information.
If the control unit Memory size is 512MB, DO NOT perform the upgrade procedure and
contact Polycom support.
• The MPMx requires software version 7.0.x installed. First complete the version 7.0.x upgrade
procedure based on this document, then install the MPMx card/cards.
• RMX 4000 - when upgrading from MPM+ to MPMx cards, on the RTM-IP 4000 card, all
connections require Ferrite cables.
• If the upgrade process fails, please contact Polycom support.
To maximize conferencing performance, especially in high bit rate call environments, a 1Gb
connection is recommended.
Upgrading the RMX with MPM/MPM+ to MPMx cards involves the following processes:
• Process 1: Obtaining the License Key
• Process 2: Upgrading to Version 7.0.x
www.polycom.com
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Process 1: Obtaining the License Key
Version 7.0.x requires Product Registration and a new Product Activation Key. For more information, see
RMX 1500/2000/4000 Getting Started Guide, Chapter 2, ”Procedure 1: First-time Power-up” on page 2-18.
Based on your order and chassis information you have provided, you may require a new RMX 2000
D-type chassis with the MPMx card(s). The new RMX 2000 chassis is issued with an identical Chassis
Serial Number. Version 7.0.x and MPMx card(s) require a new Product Activation Key.
Process 2: Upgrading to Version 7.0.x (Latest Version)
You are required to first upgrade your MCU software to version 7.0.x. Start the software upgrade as
specified in the following table:
Current Installed Version Step(s) Required
2.x / 3.x 1,2,3,6*
4.x/4.x.x/5.x/5.x.x 2,3,6*
5.0.2 3,6*
6.x/6.0.x 4,6*
7.x/7.0.x 5
* Step 6 is applicable only for customers with RMX 2000 A/B/C-type chassis.
Step 1- Upgrading MCU Software from Version 2.x/3.x to Version 4.1.1
The upgrade procedure requires that you download and install version 4.1.1.
To upgrade from Version 2.x to Version 7.0.x, you must first upgrade to version 4.1.1, then upgrade
to version 5.0.2 and then upgrade to version 7.0.x. If after the installation of version 4.1.1 the MCU
reset fails, turn the system power off and on again.
The software upgrade procedure takes approximately 30 minutes to complete.
Do not interrupt the upgrade process in any way.
During the upgrade procedure, the MCU active alarms list indicates that the MCU is in the process
of upgrading the software. Y ou can start working with the RMX when the Active Alarm indication is
removed from the list.
1 Download the Version 4.1.1 software from the Polycom Resource Center web site.
2 Obtain the Version 4.1.1 Product Activation Key from the Polycom Resource Center web site. For more
information, see the RMX Getting Stated Guide, "Procedure 1: First-time Power-up” procedure on
page2-18.
3 Backup the configuration file. For more information, see the RMX 1500/2000/4000 Administrator’s
Guide, "Software Management” procedure on page18-98.
4 Install MCU Software Version 4.1.1
On the RMX® 2000 menu, click Administration> Software Management > Software Download.
5 Browse to the Install Path, selecting the Version 4.1.1xx.bin file in the folder where Version 4.1.1 is
saved and click Install.
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At the end of the installation process the system displays an indication that the software was
Version
Number
successfully downloaded and that a new activation key is required.
6 On the RMX menu, click Setup > Product Activation.
The Product Activation dialog box is displayed with the serial number field completed.
7 In the Activation Key field, enter or paste the Product Activation Key obtained earlier and click the
OK button.
At the end of the Product Activation process the system displays an indication that the Product
Activation Key was successfully installed.
8 Click the OK button.
9 When prompted whether to reset the MCU, click Yes to reset the MCU.
The upgrade procedure may take up to 30 minutes during which time an Active Alarm - System
Upgrade is displayed.
The RMX resets itself during the upgrade process and connection to the RMX Web Client may be
lost. If the workstation is logged in to the RMX Web Client during the resets, the MCU State
indicator at the bottom right corner of the RMX Web Client screen indicates STARTUP.
10 After 30 minutes, close and re-open the browser and connect to the RMX.
The version number in the Welcome screen has changed to 4.1.1
11 In the RMX Web Client – Welcome screen, enter your User Name and Password and click Login.
In the Main Screen an MCU State indicator displays a progress indicator
showing the time remaining until the system start-up is complete.
After software installation and MCU restart, the RMX 2000 powers-up in MPM Card Configuration
Mode.
12 The upgrade to Version 4.1.1 is complete. Now proceed with the upgrade from Version 4.x to
Version 5.0.2. For more information, see “Step 2 - Upgrading from 4.x/5.x/5.0.x to Version 5.0.2” on
page 4.
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Step 2 - Upgrading from 4.x/5.x/5.0.x to Version 5.0.2
• When upgrading from version 4.x or 5.x/5.0.x to version 7.0.x, you must first upgrade to
version 5.0.2. Do not perform any other intermediate upgrade.
• If Windows7™ is installed on the workstation, Protected Mode must be disabled before
downloading the Version 5.0.2 software to the workstation.
1 Download the required software Version 5.0.2 from the Polycom Resource Center web site.
2 Obtain the Version 5.0.2 Product Activation Key from the Polycom Resource Center web site. For more
information, see the RMX Getting Stated Guide, Chapter 2, ”Procedure 1: First-time Power-up” on
page 2-18.
3 Backup the configuration file. For more information, see the RMX Administrator’s Guide, "Software
Management” procedure on page18-98.
4 Install MCU Software Version 5.0.2.
On the RMX 2000 menu, click Administration> Software Management > Software Download.
5 Browse to the Install Path, selecting the Version 5.0.2.bin file in the folder where Version 5.0.2 is
saved and click Install.
At the end of the installation process the system displays an indication that the software was
successfully downloaded and that a new activation key is required.
6 On the RMX menu, click Setup > Product Activation.
The Product Activation dialog box is displayed with the serial number field completed.
7 In the Activation Key field, enter or paste the Product Activation Key obtained earlier and click the
OK button.
At the end of the Product Activation process the system displays an indication that the Product
Activation Key was successfully installed.
8 Click the OK button.
9 When prompted whether to reset the MCU, click Yes to reset the MCU.
At the end of the installation process the system displays an indication that the software was
successfully downloaded.
The upgrade procedure takes about 30 minutes during which time an Active Alarm - System
Upgrade is displayed.
The RMX resets itself during the upgrade process and connection to the RMX Web Client may be
lost. If the workstation is logged in to the RMX Web Client during the resets, the MCU State
indicator at the bottom right corner of the
Sometimes when upgrading from version 4.x to version 5.0.x the reset process fails. In such a case,
you can try to connect to the MCU via the Shelf Management and reset the MCU from the Hardware
Monitor or you can “hard” reset the MCU by turning the Power off and on again.
RMX Web Client screen indicates STARTUP.
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10 After about 30 minutes, close and reopen the browser and connect to the RMX.
If the browser was not closed and reopened, the following error message is displayed: “Browser
environment error. Please reopen the browser”.
The version number in the Welcome screen has changed to 5.0.2.
11 In the RMX Web Client – Welcome screen, enter your Username and Password and click Login.
If upgrading from version 4.x, after software installation, the MCU is in the last Card Configuration
Mode that was set for the system before the software upgrade. For more information on the Card
Configuration Modes, see the RMX 2000 Hardware Guide, "MPM/MPM+ and MPMx Media Cards”
procedure on page 1-16.
In the Main Screen an MCU State indicator displays a progress indicator
showing the time remaining until the system start-up is complete.
If the default POLYCOM user is defined in the RMX Web Client, an Active Alarm is created and the
MCU status changes to MAJOR until the POLYCOM User is renamed or a new Administrator User is
created and the default User is deleted.
12 The upgrade to Version 5.0.2 is complete. Now proceed with the upgrade from Version 5.0.2 to
Version 7.0.x. For more information, see “Step 3 - Upgrading from Version 5.0.2 to Version 7.0.x
(Latest Version)” on page 5.
Step 3 - Upgrading from Version 5.0.2 to Version 7.0.x (Latest Version)
1 Download the required software Version 7.0.x from the Polycom Resource Center web site.
If Windows7™ is installed on the workstation, Protected Mode must be disabled before
downloading the Version 7.0.x software to the workstation.
For more information see, Version 7.0.x RMX Release Notes, “Windows 7™ Security Settings” on
page 9.
2 Obtain the Version 7.0.x Product Activation Key from the Polycom Resource Center web site. For more
information, refer to the RMX Software Licence document you received with your shipment.
3 Backup the configuration file. For more information, see the RMX 1500/2000/4000 Administrator’s
Guide, "Software Management” procedure on page18-98.
4 Install MCU Software Version 7.
On the RMX 2000 menu, click Administration > Software Management > Software Download.
5 Browse to the Install Path, selecting the Version 7.0.x.bin file in the folder where version 7.0.x is
saved and click Install.
0.x.
At the end of the installation process the Install Software dialog box indicates that the installed
software is being checked. The system then displays an indication that the software was
successfully downloaded and that a new activation key is required.
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6 On the RMX 2000 menu, click Setup>Product Activation.
The Product Activation dialog box is displayed with the serial number field completed.
7 In the Activation Key field, enter or paste the Product Activation Key obtained earlier and click the
OK button.
At the end of the Product Activation process the system displays an indication that the Product
Activation Key was successfully installed.
8 When prompted whether to reset the RMX, click Yes to reset the RMX.
Sometimes when upgrading from version 5.0.2 to version 7.0.x the reset process fails. In such a
case, you can try to connect to the MCU via the Shelf Management and reset the MCU from the
Hardware Monitor or you can “hard” reset the MCU by turning the Power off and on again.
9 When prompted to wait while the RMX resets, click OK.
The upgrade procedure takes approximately 30 minutes.
Connection to the RMX is terminated and you are prompted to reopen the browser.
10 After approximately 30 minutes close and reopen the browser.
11 Enter the IP address of the RMX Control Unit in the browser’s address line and press Enter to
reconnect to RMX.
The browser displays a message indicating that it cannot display the requested page.
12 Refresh the browser periodically until connection to the RMX is established and the Login screen is
displayed.
You may receive a message stating Browser environment error. Please reopen the browser.
13 Enter the IP address of the RMX Control Unit in the browser’s address line and press Enter to
reconnect to RMX.
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