The information contained herein is the sole intellectual property of Polycom, Inc. No distribution, reproduction or
unauthorized use of these materials is permitted without the expressed written consent of Polycom, Inc. Information
contained herein is subject to change without notice and does not represent commitment of any type on the part of
Polycom, Inc. Polycom and Accord are registered trademarks of Polycom, Inc.
While reasonable effort was made to ensure that the information in this document was complete and accurate at the
time of printing, Polycom, Inc., cannot assume responsibility for any errors. Changes and/or corrections to the
information contained in this document may be incorporated into future issues.Portions, aspects and/or features of this
product are protected under United States Patent Law in accordance with the claims of United States Patent No: US 6,300,973;
US 6,496,216; US 6,757,005; US 6,760,750; and US 7,054,620.
PATENT PENDING
Notice
Regulatory Notices
United States Federal Communication
Commission (FCC)
Part 15: Class A Statement. This equipment has
been tested and found to comply with the limits for a
Class A digital device, pursuant to Part 15 of the FCC
Rules. Test limits are designed to provide reasonable
protection against harmful interference when the
equipment is operated in a commercial environment.
This equipment generates, uses and can radiate
radio-frequency energy and, if not installed and used
in accordance with the instruction manuals, may
cause harmful interference to radio communications.
Operation of this equipment in a residential area is
likely to cause harmful interference, in which case the
user will be required to correct the interference at his
or her own expense.
Part 68: Network Registration Number. This
equipment is registered with the FCC in accordance
with Part 68 of the FCC Rules. This equipment is
identified by the FCC registration number.
If requested, the FCC registration Number and REN
must be provided to the telephone company.
Any repairs to this equipment must be carried out by
Polycom Inc. or our designated agent. This
stipulation is required by the FCC and applies during
and after the warranty period.
United States Safety Construction Details:
•All connections are indoor only.
•Unit is intended for RESTRICTED ACCESS
LOCATION.
•Unit is to be installed in accordance with the
National Electrical Code.
•The branch circuit overcurrent protection shall
be rated 20 A for the AC system.
•This equipment has a maximum operating
ambient of 40°C, the ambient temperature in
the rack shall not exceed this temperature.
To eliminate the risk of battery explosion, the battery
should not be replaced by an incorrect type.
Dispose of used batteries according to their
instructions.
CE Mark R&TTE Directive
Polycom Inc., declares that the Polycom RMX 2000 is
in conformity with the following relevant harmonized
standards:
EN 60950-1:2001
EN 55022: 1998+A1:2000+A2:2003 class A
EN 300 386 V1.3.3: 2005
Following the provisions of the Council Directive
1999/CE on radio and telecommunication terminal
equipment and the recognition of its conformity.
Canadian Department of Communications
This Class [A] digital apparatus complies with
Canadian ICES-003.
Notice: The Industry Canada label identifies certified
equipment. This certification means that the
equipment meets telecommunication network
protective, operational and safety requirements as
prescribed in the appropriate Terminal Equipment
Technical Requirements document(s). The
Department does not guarantee the equipment will
operate to the user's satisfaction.
Before installing this equipment, users should ensure
that it is permissible to be connected to the facilities
of the local telecommunications company. The
equipment must also be installed using an acceptable
method of connection. The customer should be
aware that compliance with the above conditions may
not prevent degradation of service in some situations.
Repairs to certified equipment malfunctions, may give
the telecommunications company causes to request
the user to disconnect the equipment.
Users should ensure for their own protection that the
electrical ground connections of the power utility,
telephone lines and internal metallic water pipe
system, if present, are connected together. This
precaution may be particularly important in rural
areas.
Caution: Users should not attempt to make such
connections themselves, but should contact the
appropriate electric inspection authority, or
electrician, as appropriate.
Replacing the CPU (CNTL) Module .......................................... 1-16
Replacing a Functional MPM Module ....................................... 1-17
Replacing the Power Supply Drawer ........................................ 1-18
Replacing the Fan Drawer ........................................................... 1-19
Replacing the RTM ISDN Board ................................................ 1-20
Replacing the RTM IP Board ...................................................... 1-21
Polycom RMX 2000 Hardware Guide
i
Table of Contents
ii
Hardware Description
This Hardware Guide provides information on the RMX 2000 and its
components. This system utilizes a modular “universal slot” platform,
whose components are designed for high performance, capacity and
reliance.
Main Features
The Polycom RMX 2000 offers the following features:
•Linux® based
•Chassis based on the ATCA standard
•Support for standard network interfaces (IP, ISDN and LAN) and
large number of ports
•H.323, SIP video & PSTN
•New hardware technologies
•Telco grade high availability, redundancy, on-line upgrading and
dynamic resource allocation
•Easy integration of conference elements into external network
management
•Enhanced Continuous Presence (multi-image video)
•IVR (Interactive Voice Response) module
1
1-1
Chapter 1- Hardware Description
RMX 2000 Specifications
Table 1-1 Polycom RMX 2000 Specifications
Physical
Height3U (13.28 cm.)
Width19” (48.26 cm.)
Depth15.74” (40 cm.)
WeightUp to 16.5 Kg.
Free space above MCU 3” standard installation.
Operating temperature0°– 40°C (22°– 104°F).
Storage temperature-30°– 70°C (40°– 158°F).
Relative humidity15% - 90% no condensing.
Operating altitudeUp to 3,000 m (10,000 ft.).
Operating ESD4 kV.
AC Voltage–up to 7 AMP at 110 VAC, and 4 AMP
220 VAC protected by a 10 Amp circuit breaker.
Site Requirements
This section describes the requirements your site must meet for safe
installation and operation of the system.
Safety Requirements
For your protection, please read these safety instructions completely
before operating the equipment.
•Look carefully for potential hazards in your work area: moist floors,
ungrounded power cables, frayed power cords, missing safety
grounds and so forth.
•Locate the main circuit breaker within the room.
•Locate the emergency power OFF switch within the room.
•Never assume that power is disconnected from a circuit.
•Use only the power cord supplied with the system.
•The power cord should only be connected to a power outlet that has a
protective ground contact.
•Ensure that the power cord is easily accessible from the back of the
system at all times.
•Place the equipment in a well-ventilated area where the vents are free
from obstruction.
•Do not place heavy objects directly on top of the RMX 2000 unit.
•Do not use liquids around your equipment.
Polycom RMX 2000 Hardware Guide
Rack Mount Safety Precautions
The following precautions should be followed with regards to rack mount
safety:
•Keep the area around the RMX 2000 clean and free of clutter.
•Decide on a suitable location for the equipment rack that will hold the
RMX 2000 unit. It should be situated in a clean, dust-free area that is
well ventilated. Avoid areas where heat, electrical noise and
electromagnetic fields are generated. You will also need it placed
near a grounded power outlet.
•Ensure that the leveling jacks on the bottom of the rack are fully
extended to the floor with the full weight of the rack resting on them.
1-3
Chapter 1- Hardware Description
•In a single rack installation, stabilizers should be attached to the rack.
•In multiple rack installations, the racks should be coupled together.
•Always make sure the rack is stable before extending a component
from the rack.
•You should extend only one component at a time - extending two or
more simultaneously may cause the rack to become unstable.
•Before you install the rails, determine the placement of each
component in the rack.
•Install the heaviest components on the bottom of the rack first, and
then work up.
•Allow the power supply units to cool before touching them.
•Always keep the rack’s trays and board’s closed when not servicing,
to maintain proper cooling.
Installation Precautions
When handling electronic components, standard anti-static precautions must be
observed:
•Wear a grounding strap
•Handle cards by their edges only and do no t touch their components or
connector pins
•Keep components in anti-static bags, when not installed in the RMX2000
1-4
The following precautions should be followed with regards to installation
of the RMX 2000:
•Use a regulating uninterruptable power supply (UPS) to protect the
RMX 2000 from power surges and voltage spikes, to keep your MCU
operating in case of a power failure.
•Place the RMX 2000 on a hard, flat surface such as a desktop or mount
it on 19” rack.
•The airflow of the RMX 2000 is from right to left. Be sure that the
areas in the left and right side of the system are clear for proper
ventilation.
RMX 2000 Components
On the RMX 2000 modules are located on both the front and rear of the
MCU as listed in Table 1-2, "Polycom RMX 2000 Component Description".
For more information see the descriptions of the "RMX 2000 Front Panel”
on page 1-5 and "RMX 2000 Rear Panel” on page 1-7.
RMX 2000 Front Panel
Figure 1-1 shows the front panel of the RMX 2000. The front panel
provides access to the RMX 2000 main CNTL modules, MPM modules,
Power Supply drawer, Status LEDs, and Fans.
MPM Boards & LEDs
Polycom RMX 2000 Hardware Guide
Fan drawer & Power
LED
Power supply drawer
Figure 1-1 RMX 2000 Front Panel
USB ports - are only
for debugging and not
for customer use
Control Unit & LEDs
2nd CPU & LEDs
1-5
Chapter 1- Hardware Description
Table 1-2 Polycom RMX 2000 Component Description
ComponentDescription
CPU (CNTL)
Module
Power Supply
Drawer
Fan DrawerThree fans are mounted sideways in the right front panel.
Multi Processor
Module (MPM)
Board
The CPU Module controls and manages the RMX 2000.
The CPU Module has an ComExpress Pentium-M 1.4
GHz processor, a 40GB hard disk drive, 1GB Compact
Flash and 512MB of DDR RAM.
The Operating System is Linux.
The Power Supply Module is housed in a drawer and
located below the MPM Modules. The Power Supply
drawer is connected to the backplane by means of a
power connector. Operates at 100-240 volts AC 50/60 Hz,
and provides +48VDC 700W output with built-in load
sharing capabilities.
Three fans are mounted in the drawer. Airflow is from right
to left, and out the side of the MCU. The drawer is
connected to the back plane by a connector.
The MPM Boards, perform the various RTP, audio and
video processing functions on the RMX 2000 unit.
Boards are based on the ATCA standard, with a card
manager (CM) and up to 26 720Mhz TI DSP’s.
Two types are available:
•MPM - F - 26 DSP’s
•MPM - H - 13 DSP’s
1-6
RMX 2000 Rear Panel
The RMX 2000 rear panel contains the RTM IP board and optionally, the
RTM ISDN board. In addition, the rear panel houses the main power
switch, AC inlet, a circuit breaker, and additional communications ports.
RTM IP
The RTM IP board provides system shelf management based on the
ATCA standard and connects to the backplane. It controls and monitors
fans on the system and regulates power supply. This board contains an
Ethernet Switch managing the network of the system and routing traffic.
This board routes data between the boards and components of the system,
and provides connectivity to external IP networks.
Connections include:
•3 LAN ports
•10/100Mb ShMG port (Future Use)
•1 Serial port (Future Use)
•1 USB port
Polycom RMX 2000 Hardware Guide
LAN1, LAN3 and the 10/100Mb ShMG ports shall not be used and the plastic
caps covering those ports should not be removed.
LAN 1-3 Ports
& LEDs
LAN1, LAN 3, ShMG and the Serial ports are only
for debugging and not for customer use
Figure 1-2 RMX 2000 RTM IP Rear Panel Layout
10/100Mb ShMG
LAN & LEDs
Internal LAN
connections
Serial
Port
USB
Port
Standby button &
LED
1-7
Chapter 1- Hardware Description
The following items appear on the RMX 2000 rear panel:
LAN 2Used for the Network connection.
LAN 3For Remote Access only using the Permanent
10/100 ShMGNA - For debugging purposes only.
SerialNA - For debugging purposes only.
Note: LAN 1 is covered with a plastic cap that should not
be removed.
Management Network. For more information, see the
RMX 2000 Administrator’s Guide, Appendix F: "Alternate
Management Network” on page F-1.
Note: When not in use, LAN 3 is covered with a plastic
cap that should not be removed.
Note: 10/100 ShMG is covered with a plastic cap that
should not be removed.
1-8
USBUSB key connection. For more information, see the RMX
2000 Getting Started Guide, "First Time Installation and
Configuration” on page 2-1.
Standby buttonToggle between CPU activation and standby.
RTM ISDN
Polycom RMX 2000 Hardware Guide
The RTM ISDN card connects directly to an MPM card. The RTM ISDN
card routes data between the MPM cards and components of the system,
converts ISDN T1/E1 media to IP packets and provides connectivity to
external ISDN networks. Up to two RTM ISDN cards can be installed in
one RMX 2000.
Each RTM ISDN card includes the following connections:
•12 E1/T1 PRI lines
•1 LAN port
LAN & LEDs
H/S LED
Figure 1-3 RMX 2000 RTM ISDN Rear Panel Layout
E1/T1 connections
The RTM-ISDN card supports 200 participants, regardless of whether the spans
are T1 or E1.
ISDN/PSTN Clock Source
Each RTM ISDN card has its own primary and secondary clock source.
The first span to synchronize becomes the primary clock source and the
second span to synchronize becomes the secondary clock source. This
clock is used to synchronize ISDN spans only (it is not the system clock).
A single clock source triggers an alarm that can be turned off by setting
the appropriate flag in the system configuration.
1-9
Chapter 1- Hardware Description
Cables Connected to the RTM IP & ISDN Boards
All external connectors are located on the rear panel.
LAN 2 Connection
E1/T1 Connection
Off/On
switch
Power
Cable
Figure 1-4 RMX 2000 Rear Panel View with Cables
Do not remove the protective caps from LAN1, LAN3 and ShMG ports.
1-10
RMX 2000 LEDs
The RMX includes LEDs located on the front panel and rear panel. In the
front panel, the LEDs reflect the state of the module. The LEDs on the rear
panel indicate the state of the external connections and the status of the
RTM IP board
RMX 2000 Front Panel LEDs
The following items appear on the RMX 2000 front panel:
Table 1-4 RMX 2000 Front Panel LED’s
ComponentLED IDLED ColorDescription
Fan StatusGreenOK.
Power StatusGreenOK.
Polycom RMX 2000 Hardware Guide
RedWarning - Fan failure.
RedError - Problem with power supply.
CNTLERRRedON - Major system error.
RDYGreenON - CPU board has successfully
completed startup.
ACTAmberON - At least one endpoint is
connected to the system.
HDRedOFF - Normal.
Flashes - Hard disk is active.
HSBlueFlashes - Indicates when the
power down process is initiated on
an MPM board. This Led flashes in
synchronization with the MPM’s
boards HS Led.
ON - CPU may be removed.
1-11
Chapter 1- Hardware Description
Table 1-4 RMX 2000 Front Panel LED’s (Continued)
ComponentLED IDLED ColorDescription
MPMERRRedON - Major error on board.
RDYGreenON - The board has completed
ACTAmberON - At least one participant is
HSBlueFlashes - Shut down process
RMX 2000 Rear Panel LEDs
startup successfully.
connected to a conference.
initiated by lightly pulling the CPU
ejector levers. This Led flashes in
synchronization with the CNTL’s
board’s HS Led.
ON - The card can be removed
safely once the CPU ejector levers
are fully open.
1-12
RTM IP
The following items appear on the RTM IP board:
Table 1-5 RMX 2000 RTM IP LEDs
Component
LAN LEDs (1-3)LNK GreenLit with active network
LED
Name
1 GbAmberLit when 1Gb connection online,
LED ColorDescription
connection, flickers with Packet
activity.
flickers with Packet activity
Polycom RMX 2000 Hardware Guide
Table 1-5 RMX 2000 RTM IP LEDs (Continued)
Component
10/100 ShMG
LEDs
LED
Name
LED ColorDescription
LNK GreenLit with active network
connection, flickers with Packet
activity.
100AmberLit when active network is 10/
100Mb, flickers with Packet
activity.
SLOT (1-4)
LEDs
LNK (1-4)GreenLit with active network
connection, flickers with Packet
activity.
1Gb (1-4)AmberLit when 1Gb connection online,
flickers with Packet activity.
ShMG LEDsERRRedON - Major error on RTM board.
ACTRedON - Packet fl ow to and from
the MCU chassis.
RDYGreenON - RTM IP board has
successfully completed startup.
HSBlueOFF - Normal.
Flashes - During power down
process.
ON - RTM IP board may be
removed.
Standby LEDRedON - CPU & System are in a
standby (OFF) mode.
1-13
Chapter 1- Hardware Description
RTM ISDN
The following items appear on the RTM ISDN board:
Table 1-6 RMX 2000 RTM ISDN LEDs
Component
LAN LED (1)LNK GreenLit with active network
ShMG LEDsH/SBlueOFF - Normal.
LED
Name
1 GbAmberLit when 1Gb connection online,
LED ColorDescription
connection, flickers with Packet
activity.
flickers with Packet activity
Flashing - This LED is
activated when the MPM card
initiates a power off routine on
itself and its dependent RTM
ISDN board.
ON - Power to the RTM ISDN
board has been switched OFF.
This LED is activated when the
MPM powers itself off, and its
dependent RTM ISDN board.
1-14
Component Replacement
The RMX 2000 is designed with ease of maintenance in mind. Most
components are swappable and are accessible directly via the front panel
or the rear panel.
The following components can be replaced when they are faulty:
•CPU (CNTL) Module
•Multi Processor Module (MPM) Board(s)
•Power Supply Module
•Fan Drawer
•RTM ISDN Board
•RTM IP Board
Warning!
•All maintenance tasks are to be performed by qualified, authorized
personnel.
•Use only replacement parts supplied by your dealer.
•Follow all procedures. Do not skip any steps.
Polycom RMX 2000 Hardware Guide
Before replacing parts:
•To ensure a part needs replacing, complete the troubleshooting
procedures.
•Identify exactly which part needs replacing.
•Make sure you have the correct replacement part on hand.
•Make sure you are using proper ESD equipment, to prevent damage
to the system.
1-15
Chapter 1- Hardware Description
Replacing the CPU (CNTL) Module
The CPU module is the management system of the RMX 2000. Use the
following procedure to replace a CPU (CNTL) Module:
1Ensure that power switch to the RMX 2000 is turned OFF (O).
2Unscrew the captive screws on the front panel of the RMX 2000 that
secure the
3Use the metal ejector levers to pull the
slot in the Backplane.
4Carefully slide the
CPU (CNTL) Module.
CPU (CNTL) Module out through the front panel.
CPU (CNTL) Module out of its
1-16
5Slide in the replacement
6Push the
sure it is properly seated in its slot.
7Ensure that the metal ejector levers are fully retracted into their
housings.
8Tighten the captive screws on the front panel of the RMX 2000 that
secure the Functional
9Turn ON the RMX 2000.
CPU (CNTL) Module firmly into the Backplane, making
CPU (CNTL) Module.
CPU (CNTL) Module.
Replacing a Functional MPM Module
The MPM module is Hot Swappable and the power on the RMX can stay
ON. For more information see - Use the following procedure to replace a
faulty MPM Module types F or H:
1Unscrew the captive screws on the front panel of the RMX that secure
the MPM Module.
2Use the metal ejector levers to pull the MPM Module out of its slot in
the Backplane.
3Carefully slide the MPM Module out through the front panel.
Polycom RMX 2000 Hardware Guide
4Slide in the replacement MPM Module.
5Push the MPM Module firmly into the Backplane, making sure it is
properly seated in its slot.
6Ensure that the metal ejector levers are fully retracted into their
housings.
7Tighten the captive screws on the front panel of the RMX that secure
the MPM Module.
8Restart the RMX2000.
1-17
Chapter 1- Hardware Description
Replacing the Power Supply Drawer
A single supply unit powers the RMX 2000. Use the following procedure
to replace a Power Supply:
1Ensure that power switch to the RMX 2000 is turned OFF (O).
2Unscrew the captive screws on the front panel of the RMX 2000 that
secure the Power Supply.
3Use the metal ejector levers to pull the Power Supply Module out of
its slot in the Backplane.
4Carefully slide the Power Supply Module out through the front
panel.
1-18
5Slide in the replacement Power Supply Module.
6Push the Power Supply Module firmly into the Backplane, making
sure it is properly seated in its slot.
7Ensure that the metal ejector levers are fully retracted into their
housings.
8Tighten the captive screws on the front panel of the RMX 2000 that
secure the Power Supply Module.
9Turn ON the RMX 2000.
Replacing the Fan Drawer
Three fans are mounted in the Fan Drawer, where the airflow is from right
to left. Should one of these fans fail as indicated by a Fan LED, you are
required to replace the fan drawer.
1Unscrew the captive screws on the front panel of the RMX 2000 that
secure the Fan Drawer.
2Use the metal ejector levers to pull the Fan Drawer out of its slot in
the Backplane.
3Carefully slide the Fan Drawer out through the front panel.
Warning!
The Fan drawer can be replaced when the RMX unit is ON, however a
replacement drawer must be inserted immediately. The temperature increase is
detected by the system, when critical, a system shutdown is initiated.
Polycom RMX 2000 Hardware Guide
4Slide in the replacement Fan Drawer.
5Push the Fan Drawer firmly into the Backplane, making sure it is
properly seated in its slot.
6Ensure that the metal ejector levers are fully retracted into their
housings.
7Tighten the captive screws on the front panel of the RMX 2000 that
secure the Fan Drawer.
1-19
Chapter 1- Hardware Description
Replacing the RTM ISDN Board
The RTM ISDN board on the rear of the RMX 2000 provides connectivity
to all the MCU modules. Use the following procedure to replace the RTM
ISDN board:
1Ensure that power switch to the RMX 2000 is turned OFF (O).
2Disconnect all PRI lines from the E1/T1 ports.
3Unscrew the captive screws on the rear panel of the RMX 2000 that
secure the RTM ISDN board.
4Use the metal ejector levers to pull the RTM ISDN board out of its slot
in the Backplane.
1-20
5Carefully slide the RTM ISDN board out through the rear panel.
6Slide in the replacement RTM ISDN board.
7Push the RTM ISDN board firmly into the Backplane, making sure it
is properly seated in its slots.
8Ensure that the metal ejector levers are fully retracted into their
housings.
9Tighten the captive screws on the rear panel of the RMX 2000 that
secure the RTM ISDN board.
10 Connect all PRI lines to the E1/T1 ports.
11 Turn ON the RMX 2000.
Replacing the RTM IP Board
The RTM IP board on the rear of the RMX 2000 provides connectivity to
all the MCU modules. Use the following procedure to replace the RTM IP
board:
1Ensure that power switch to the RMX 2000 is turned OFF (O).
2Disconnect the LAN cable from LAN 2 port.
3Unscrew the captive screws on the rear panel of the RMX 2000 that
secure the RTM IP board.
4Use the metal ejector levers to pull the RTM IP board out of its slot in
the Backplane.
Polycom RMX 2000 Hardware Guide
5Carefully slide the RTM IP board out through the rear panel.
6Slide in the replacement RTM IP board.
7Push the RTM IP board firmly into the Backplane, making sure it is
properly seated in its slots.
8Ensure that the metal ejector levers are fully retracted into their
housings.
9Tighten the captive screws on the rear panel of the RMX 2000 that
secure the RTM IP board.
10 Connect the LAN cable to LAN 2 port.
11 Turn ON the RMX 2000.
1-21
Chapter 1- Hardware Description
1-22
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