Polycom RMX 1800 User Manual

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Version 8.1.8 | September 2013 | 3725-69959-002

Polycom® RMX™ 1800 Administrator’s Guide

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Trademark Information

POLYCOM® and the names and marks associated with Polycom's products are trademarks and/or service marks of Polycom, Inc., and are registered and/or common law marks in the United States and various other countries.

All other trademarks are the property of their respective owners.

Patent Information

The accompanying product may be protected by one or more U.S. and foreign patents and/or pending patent applications held by Polycom, Inc.

Product model: Polycom® RMX™ 1800

This software has not achieved UC APL certification.

This document provides the latest information for security-conscious users running Version 8.1 software. The information in this document is not intended to imply that DoD or DISA certifies Polycom RMX systems.

For regulatory notices see the Polycom® RMX™ 1800 Hardware Guide.

End User License Agreement

Use of this software constitutes acceptance of the terms and conditions of the Polycom® RealPresence® Collaboration Server (RMX®) 1800 system end-user license agreements (EULA).

The EULA for your version is available on the Polycom Support page for the Polycom® RealPresence® Collaboration Server (RMX®) 1800 system.

Polycom, Inc. 6001 America Center Drive San Jose CA 95002 USA

No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law, reproducing includes translating into another language or format.

As between the parties, Polycom, Inc., retains title to and ownership of all proprietary rights with respect to the software contained within its products. The software is protected by United States copyright laws and international treaty provision. Therefore, you must treat the software like any other copyrighted material (e.g., a book or sound recording).

Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc., is not responsible for printing or clerical errors. Information in this document is subject to change without notice.

Table of Contents

Polycom RMX 1800 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

About the Polycom RMX 1800 Administrator’s Guide ....................................................1-1

Who Should Read This Guide? ....................................................................................1-1

Prerequisites ............................................................................................................1-2

How This Guide is Organized ......................................................................................1-2

About the Polycom® RMX 1800 System ...............................................................................1-2

Network Services Guidelines .......................................................................................1-3

IP Networks .............................................................................................................1-3

Workstation Requirements ...................................................................................................1-4

Conference Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Conferencing Mode ................................................................................................................2-1

AVC Conferencing - Continuous Presence (CP) Conferencing .......................................2-2

Video Protocol Support in CP Conferences ........................................................2-3

AVC Conferencing Parameters ....................................................................................2-4

Basic Conferencing Parameters ............................................................................2-4

Supplemental Conferencing Features .................................................................2-5

Operator Conferences (CP only Conferences) ...................................................2-5

Default Profile Settings in CP Conferencing Mode ...................................................2-6

Viewing Profiles ..................................................................................................................... 2-8

Profile Toolbar ................................................................................................................2-8

Modifying an Existing Profile ...............................................................................................2-9

Deleting a Conference Profile ...............................................................................................2-9

Defining New Profiles ........................................................................................................... 2-9

Defining AVC - CP Conferencing Profiles ................................................................ 2-10

CP Conferencing Additional Information ........................................................................ 2-31

Overlay Layouts ...........................................................................................................2-31

Guidelines ..............................................................................................................2-31

Message Overlay for Text Messaging ........................................................................ 2-33

Guidelines ..............................................................................................................2-33

Chinese Font Types ......................................................................................................2-34

Site Names Definition ..................................................................................................2-35

Guidelines ..............................................................................................................2-35

Exporting and Importing Conference Profiles .................................................................2-36

Guidelines ......................................................................................................................2-36

Exporting Conference Profiles .................................................................................... 2-36

Exporting All Conference Profiles from an MCU ............................................ 2-36

Exporting Selected Conference Profiles ............................................................ 2-37

Importing Conference Profiles ................................................................................... 2-38

Video Protocols and Resolution Configuration for CP

Conferencing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

Video Resolutions in AVC-based CP Conferencing .........................................................3-1

Video Display with CIF, SD and HD Video Connections ................................3-1

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H.264 High Profile Support in CP Conferences .........................................................3-2

CP Conferencing with H.263 4CIF ...............................................................................3-3

The CP Resolution Decision Matrix .....................................................................................3-3

H.264 Base Profile and High Profile Comparison ......................................................3-4

Default Minimum Threshold Line Rates and Resource Usage Summary .............3-9

Resolution Configuration for CP Conferences .................................................................3-10

Accessing the Resolution Configuration Dialog Box ...............................................3-10

Modifying the Resolution Configuration ..................................................................3-11

Flag Settings ...................................................................................................................3-15

Additional Video Resolutions .............................................................................................3-15

Additional Conferencing Information . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

Content Sharing ......................................................................................................................4-1

H.239 Protocol .................................................................................................................4-1

SIP BFCP Content Capabilities .....................................................................................4-2

Defining Content Sharing Parameters for a Conference ...........................................4-3

Content Sharing Parameters in Content Highest Common (Content Video

Switching) Mode .............................................................................................................4-5

Modifying the Threshold Line Rate for HD Resolution Content ..........................4-15

Exclusive Content Mode ..............................................................................................4-16

Stopping a Content Session .........................................................................................4-18

Content Broadcast Control ..........................................................................................4-18

Managing Noisy Content Connections .....................................................................4-20

Forcing Other Content Capabilities ...........................................................................4-21

Content Sharing via the Polycom CCS Plug-in for Microsoft Lync Clients .........4-21

Video Preview .......................................................................................................................4-21

Video Preview Guidelines ...........................................................................................4-21

Workstation Requirements ..........................................................................................4-22

Previewing the Participant Video ..............................................................................4-23

Auto Scan and Customized Polling in Video Layout ......................................................4-24

Guidelines ......................................................................................................................4-24

Guidelines ................................................................................................................3-2

H.263 4CIF Guidelines ...........................................................................................3-3

H.264 Base Profile and High Profile Comparison - Sharpness ........................3-5

H.264 Base Profile and High Profile Comparison - Motion ..............................3-7

Resolution Configuration - Basic ........................................................................3-11

Resolution Configuration Pane ...........................................................................3-12

Resolution Configuration - Detailed ..................................................................3-13

Setting the Maximum CP Resolution for Conferencing .................................3-15

Minimum Frame Rate Threshold for SD Resolution .......................................3-15

Content Settings ......................................................................................................4-6

Content Protocols ....................................................................................................4-7

Selecting a Customized Content Rate ................................................................4-13

Guidelines .............................................................................................................4-17

Giving and Cancelling Token Ownership .........................................................4-19

Content Display Flags ..........................................................................................4-20

Testing your Workstation ....................................................................................4-22

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Enabling Auto Scan and Customized Polling .........................................................4-25

Auto Scan ...............................................................................................................4-25

Customized Polling ..............................................................................................4-25

Media Encryption ................................................................................................................. 4-27

Media Encryption Guidelines .....................................................................................4-27

Mixing Encrypted and Non-encrypted Endpoints in one Conference ......... 4-28

Direct Connection to the Conference .................................................................4-29

Connection to the Entry Queue ..........................................................................4-30

Moving from the Entry Queue to Conferences or Between Conferences .... 4-30

Recording Link Encryption .................................................................................4-31

Encryption Flag Settings ..............................................................................................4-31

Enabling Encryption in the Profile .............................................................................4-32

Enabling Encryption at the Participant Level .......................................................... 4-33

Monitoring the Encryption Status ..............................................................................4-34

Packet Loss Compensation (LPR and DBA) ....................................................................4-35

Packet Loss ....................................................................................................................4-35

Causes of Packet Loss .......................................................................................... 4-35

Effects of Packet Loss on Conferences ...............................................................4-35

Lost Packet Recovery ...................................................................................................4-35

Lost Packet Recovery Guidelines .......................................................................4-35

Enabling Lost Packet Recovery .......................................................................... 4-36

Monitoring Lost Packet Recovery .............................................................................. 4-36

Lecture Mode ........................................................................................................................ 4-38

Enabling Lecture Mode ...............................................................................................4-38

Selecting the Conference Lecturer ......................................................................4-38

Enabling the Automatic Switching .................................................................... 4-40

Lecture Mode Monitoring ........................................................................................... 4-40

Restricting Content Broadcast to Lecturer ................................................................4-42

Muting Participants Except the Lecturer .................................................................4-43

Guidelines ..............................................................................................................4-43

Enabling the Mute Participants Except Lecturer Option ................................4-44

Audio Algorithm Support ...................................................................................................4-45

Guidelines ......................................................................................................................4-45

SIP Encryption ......................................................................................................4-45

Mono .......................................................................................................................4-45

Stereo ......................................................................................................................4-46

Monitoring Participant Audio Properties .................................................................4-46

Permanent Conference ........................................................................................................4-48

Guidelines ......................................................................................................................4-48

Enabling a Permanent Conference ............................................................................. 4-48

Cascading Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1

Video Layout in Cascading conferences ....................................................................5-1

Guidelines ................................................................................................................5-2

Flags Controlling Cascade Layouts .....................................................................5-2

DTMF Forwarding .................................................................................................5-3

Play Tone Upon Cascading Link Connection ....................................................5-3

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Basic Cascading .......................................................................................................................5-3

Basic Cascading using IP Cascaded Link ....................................................................5-4

Star Cascading Topology .......................................................................................................5-5

Master-Slave Cascading .................................................................................................5-6

Monitoring Star Cascaded Conferences ....................................................................5-13

Cascading Conferences - H.239-enabled MIH Topology ................................................5-14

Meeting Rooms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1

Meeting Rooms List ................................................................................................................6-1

Meeting Room Toolbar & Right-click Menu ...............................................................6-3

Creating a New Meeting Room ............................................................................................6-4

Entry Queues, Ad Hoc Conferences and SIP Factories . . . . . . . . . . . 7-1

Entry Queues ...........................................................................................................................7-1

Defining a New Entry Queue ........................................................................................7-2

Listing Entry Queues ......................................................................................................7-5

Modifying the EQ Properties ........................................................................................7-5

Transit Entry Queue .......................................................................................................7-5

SIP Factories .............................................................................................................................7-7

Creating SIP Factories ....................................................................................................7-7

Monitoring Registration Status .....................................................................................7-9

Ad Hoc Conferencing .............................................................................................................7-9

Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-1

Viewing the Address Book ....................................................................................................8-2

Displaying and Hiding the Group Members in the Navigation Pane ....................8-3

Participants List Pane Information ...............................................................................8-3

Displaying and Hiding the Address Book ..................................................................8-4

Adding Participants from the Address Book to Conferences ..........................................8-4

Adding Individual Participants from the Address Book to Conferences ..............8-4

Adding a Group from the Address Book to Conferences .........................................8-5

Participant Groups ..................................................................................................................8-6

Managing Groups in the Address Book ......................................................................8-6

Managing the Address Book .................................................................................................8-7

Guidelines ........................................................................................................................8-7

Adding a Participant to the Address Book .................................................................8-7

Adding a New participant to the Address Book Directly ........................................8-8

Adding a Participant from an Ongoing Conference to the Address Book ...........8-14

Dialing Directly to a Conference ..........................................................................5-4

Dialing to an Entry Queue .....................................................................................5-4

Automatic Identification of the Cascading Link ................................................5-5

Suppression of DTMF Forwarding ......................................................................5-5

MIH Cascading Levels .........................................................................................5-14

Cascading Topologies ..........................................................................................5-15

MIH Cascading Guidelines in CP Licensing ....................................................5-15

Video Layout in Cascading CP Conferences ....................................................5-17

Setting a Transit Entry Queue ...............................................................................7-5

Substituting E.164 Number in Dial String .........................................................8-13

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Modifying Participants in the Address Book ........................................................... 8-15

Deleting Participants from the Address Book .......................................................... 8-15

Copying or Moving a Participant .............................................................................. 8-16

Searching the Address Book ....................................................................................... 8-17

Filtering the Address Book .........................................................................................8-17

Filtering Address Book Data Using a Predefined Pattern ..............................8-18

Filtering Address Book Data Using a Custom Pattern ...................................8-19

Clearing the Filter .................................................................................................8-20

Obtaining the Display Name from the Address Book ....................................................8-21

Guidelines ......................................................................................................................8-21

Guidelines ..............................................................................................................8-21

Enabling and Disabling the Obtain Display Name from Address Book

Feature ............................................................................................................................ 8-21

Enabling and Disabling the Obtain Display Name from Address Book

Feature ....................................................................................................................8-21

Importing and Exporting Address Books .........................................................................8-23

Exporting an Address Book ........................................................................................ 8-23

Importing an Address Book ........................................................................................8-23

Reservations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-1

Guidelines ........................................................................................................................9-1

Resources .................................................................................................................9-1

Reservations ............................................................................................................9-2

Using the Reservation Calendar ........................................................................................... 9-3

Toolbar Buttons .......................................................................................................9-3

Reservations Views ........................................................................................................9-4

Week View ...............................................................................................................9-4

Day View .................................................................................................................9-4

Today View .............................................................................................................9-4

List View ..................................................................................................................9-5

Changing the Calendar View ....................................................................................... 9-6

Scheduling Conferences Using the Reservation Calendar ...............................................9-8

Creating a New Reservation ......................................................................................... 9-8

Managing Reservations .......................................................................................................9-14

Guidelines ......................................................................................................................9-14

Viewing and Modifying Reservations ....................................................................... 9-14

Using the Week and Day views of the Reservations Calendar .....................9-14

Adjusting the Start Times of all Reservations ..........................................................9-16

Deleting Reservations ..................................................................................................9-17

Searching for Reservations using Quick Search ......................................................9-18

Operator Assistance & Participant Move . . . . . . . . . . . . . . . . . . . . . 10-1

Operator Conferences .......................................................................................................... 10-1

Defining the Components Enabling Operator Assistance .....................................10-2

Defining a Conference IVR Service with Operator Assistance Options ....... 10-3

Defining an Entry Queue IVR Service with Operator Assistance Options .. 10-5

Defining a Conference Profile for an Operator Conference ........................... 10-6

Starting an Ongoing Operator Conference .......................................................10-8

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Monitoring Operator Conferences and Participants Requiring Assistance .......10-13

Audible Alarms ...................................................................................................................10-14

Moving Participants Between Conferences ....................................................................10-15

Moving Participants Options ....................................................................................10-16

Conference Templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-1

Using Conference Templates ..............................................................................................11-2

Creating a New Conference Template ...............................................................................11-4

Creating a new Conference Template from Scratch ................................................11-4

Saving an Ongoing or AVC-based CP Operator Conference as a Template .......11-7

Starting an Ongoing Conference From a Template .........................................................11-8

Scheduling a Reservation From a Conference Template ...............................................11-9

Deleting a Conference Template ......................................................................................11-11

Exporting and Importing Conference Templates ..........................................................11-11

Exporting Conference Templates .............................................................................11-12

Importing Conference Templates .............................................................................11-15

Conference and Participant Monitoring . . . . . . . . . . . . . . . . . . . . . . . 12-1

General Monitoring ..............................................................................................................12-2

Conference Level Monitoring .............................................................................................12-2

Viewing the Properties of an Ongoing CP Conference ...........................................12-2

Monitoring Operator Conferences and Participants Requiring Assistance

(CP Conferences) .........................................................................................................12-12

Participant Level Monitoring ............................................................................................12-15

Displaying Participants Properties ...........................................................................12-15

IP Participant Properties ............................................................................................12-15

Detecting SIP Endpoint Disconnection ....................................................................12-27

Recording Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13-1

Creating Multiple Virtual Recording Rooms on the RSS ................................................13-2

Configuring the Collaboration Server to Enable Recording ..........................................13-2

Defining the Recording Link .......................................................................................13-2

Enabling the Recording Features in a Conference IVR Service .............................13-4

Enabling the Recording in the Conference Profile ...................................................13-5

Recording Link Encryption .........................................................................................13-7

Saving an Operator Conference to a Template ...............................................10-11

Starting an Operator Conference from a Template ........................................10-12

Requesting Help ..................................................................................................10-13

Participant Alerts List .........................................................................................10-14

Using Audible Alarms .......................................................................................10-14

Guidelines ..............................................................................................................11-1

Toolbar Buttons .....................................................................................................11-2

Starting an Operator Conference from a Template (AVC Conferencing) ....11-9

Exporting All Conference Templates from an MCU .....................................11-12

Exporting Selected Conference Templates ......................................................11-14

Requesting Help ..................................................................................................12-12

Request to Speak .................................................................................................12-13

Participant Alerts List .........................................................................................12-14

Monitoring SIP BFCP Content ..........................................................................12-26

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Recording Link Encryption Flag Setting ...........................................................13-7

Recording Link Settings .......................................................................................13-7

Managing the Recording Process ....................................................................................... 13-8

Recording Link Layout ................................................................................................ 13-8

Using the Collaboration Server Web Client to Manage the Recording Process .. 13-9

Using DTMF Codes to Manage the Recording Process ........................................ 13-11

Users, Connections, and Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14-1

Users .......................................................................................................................................14-1

User Types .....................................................................................................................14-1

Administrator ........................................................................................................14-1

Administrator Read-only ....................................................................................14-1

Operator .................................................................................................................14-1

Chairperson ...........................................................................................................14-1

Auditor ...................................................................................................................14-2

Machine Account .................................................................................................. 14-2

Listing Users .................................................................................................................. 14-2

Adding a New User .....................................................................................................14-2

Deleting a User .............................................................................................................. 14-3

Changing a User’s Password ......................................................................................14-3

Disabling a User ............................................................................................................ 14-4

Enabling a User .............................................................................................................14-5

Renaming a User ..........................................................................................................14-5

Machine Account ..........................................................................................................14-6

Guidelines ..............................................................................................................14-7

Monitoring .............................................................................................................14-7

Active Directory ....................................................................................................14-7

Connections ........................................................................................................................... 14-8

Viewing the Connections List ..................................................................................... 14-8

Notes ......................................................................................................................................14-9

Using Notes ...................................................................................................................14-9

IVR Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15-1

IVR Services List ................................................................................................................... 15-1

IVR Services Toolbar ....................................................................................................15-2

Adding Languages ...............................................................................................................15-3

Uploading a Message File to the Collaboration Server ...........................................15-4

Defining a New Conference IVR Service ..........................................................................15-6

Defining a New Conference IVR Service ..................................................................15-6

Change to Chairperson ......................................................................................15-18

Entry Queue IVR Service ................................................................................................... 15-19

Defining a New Entry Queue IVR Service ..............................................................15-19

Setting a Conference IVR Service or Entry Queue IVR Service as the Default

Service ..........................................................................................................................15-23

Modifying the Conference or Entry Queue IVR Service Properties ................... 15-25

Replacing the Music File ...................................................................................................15-26

Adding a Music File ...........................................................................................15-26

Creating Audio Prompts and Video Slides ....................................................................15-27

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Recording an Audio Message ...................................................................................15-27

Creating a Welcome Video Slide ..............................................................................15-30

Default IVR Prompts and Messages ................................................................................15-31

Volume Control of IVR Messages, Roll Call and Music ...............................................15-34

IP Network Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16-1

IP Network Services .............................................................................................................16-1

Management Network (Primary) ...............................................................................16-2

Default IP Service (Conferencing Service - Media and signaling) .........................16-2

Modifying the Management Network .......................................................................16-2

Modifying the Default IP Network Service ..............................................................16-7

Ethernet Settings .................................................................................................................16-18

IP Network Monitoring .....................................................................................................16-19

NAT (Network Address Translation) Traversal ............................................................16-23

Deployment Architectures ................................................................................................16-23

Remote Connection Using the Internet ...................................................................16-23

Business to Business Connections ............................................................................16-24

FW (Firewall) NAT Keep Alive ................................................................................16-25

Polycom RMX 1800 Network Port Usage .......................................................................16-26

LAN Redundancy ...............................................................................................................16-28

Requirements ...............................................................................................................16-28

Media, Signaling and Management Redundancy ..................................................16-28

Hardware Monitor Indications .................................................................................16-28

Multiple Network Services ................................................................................................16-30

Guidelines ....................................................................................................................16-30

Using Multiple Network Service ..............................................................................16-31

Hardware Monitor ......................................................................................................16-36

Signaling Monitor .......................................................................................................16-36

Conferencing ...............................................................................................................16-36

Resource Report ..........................................................................................................16-38

The Call Detail Record (CDR) Utility . . . . . . . . . . . . . . . . . . . . . . . . . . 17-1

The CDR File ..........................................................................................................................17-1

CDR File Formats ..........................................................................................................17-1

Multi-Part CDR Files ....................................................................................................17-2

System Configuration in SBC environments ..................................................16-25

Resource Allocation and Capacity ...................................................................16-31

Enabling Multiple Network Service .................................................................16-31

Defining New IP Network Service ...................................................................16-32

Setting a Network Service as Default ...............................................................16-34

Ethernet Settings .................................................................................................16-35

Signaling Host IP Address and MCU Prefix in GK Indications ..................16-35

Conference Profile ...............................................................................................16-35

Defining Dial Out Participants .........................................................................16-36

Reserving Video Resources for a Conference .................................................16-37

Monitoring Conferences ....................................................................................16-37

Port Gauge Indications .......................................................................................16-38

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Guidelines ..............................................................................................................17-3

CDR File Contents ........................................................................................................17-3

Viewing, Retrieving and Archiving Conference Information .......................................17-4

Viewing the Conference Records ...............................................................................17-4

Multi-part CDR File display ...............................................................................17-5

Refreshing the CDR List .............................................................................................. 17-6

Retrieving and Archiving Conference CDR Records .............................................. 17-6

RMX Manager Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18-1

Installing the RMX Manager ...............................................................................................18-1

Starting the RMX Manager Application ........................................................................... 18-3

Connecting to the MCU ...............................................................................................18-4

RMX Manager Main Screen ........................................................................................18-6

MCUs Pane ............................................................................................................18-7

Conferences Pane .................................................................................................. 18-8

Collaboration Server Management ....................................................................18-8

List Pane .................................................................................................................18-9

Status Bar ...............................................................................................................18-9

Address Book ......................................................................................................18-10

Conference Templates ........................................................................................18-10

Adding MCUs to the MCUs List ......................................................................................18-10

Starting a Conference .........................................................................................................18-12

Starting a Conference from the Conferences Pane ................................................18-13

Starting a Reservation ................................................................................................18-13

Starting an Ongoing Conference or Reservation From a Template ....................18-14

Monitoring Conferences .................................................................................................... 18-15

Grouping the Participants by MCU .........................................................................18-15

Start Monitoring/Stop Monitoring ..........................................................................18-16

Modifying the MCU Properties ........................................................................................18-16

Disconnecting an MCU ......................................................................................................18-17

Removing an MCU from the MCUs Pane ......................................................................18-17

Changing the RMX Manager Language .........................................................................18-18

Import/Export RMX Manager Configuration ...............................................................18-18

Collaboration Server Administration and Utilities . . . . . . . . . . . . . . 19-1

System and Participant Alerts ............................................................................................19-1

System Alerts ................................................................................................................ 19-1

Participant Alerts ..........................................................................................................19-3

RMX Time ..............................................................................................................................19-4

Guidelines ..............................................................................................................19-4

Altering the clock .........................................................................................................19-4

Resource Management ........................................................................................................19-5

Resource Capacity ........................................................................................................19-5

Resource Usage ............................................................................................................. 19-6

AVC Conferencing - Continuous Presence ....................................................... 19-6

Forcing Video Resource Allocation to CIF Resolution ...................................19-6

Resource Report ............................................................................................................19-8

Displaying the Resource Report ......................................................................... 19-8

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Port Usage Threshold .................................................................................................19-10

Port Usage Gauge .......................................................................................................19-12

System Information ............................................................................................................19-13

SNMP (Simple Network Management Protocol) ...........................................................19-15

MIBs (Management Information Base) ....................................................................19-15

Traps .............................................................................................................................19-15

MIB Files .......................................................................................................................19-15

Traps .............................................................................................................................19-19

Defining the SNMP Parameters in the Collaboration Server ...............................19-22

Audible Alarms ...................................................................................................................19-29

Using Audible Alarms ...............................................................................................19-29

Configuring the Audible Alarms ..............................................................................19-30

Multilingual Setting ............................................................................................................19-33

Customizing the Multilingual Setting .....................................................................19-33

Banner Display and Customization .................................................................................19-34

Non-Modifiable Banner Text ....................................................................................19-35

Customizing Banners .................................................................................................19-36

Banner Display ............................................................................................................19-37

Software Management .......................................................................................................19-37

Backup and Restore Guidelines ................................................................................19-37

Ping Collaboration Server ..................................................................................................19-38

Guidelines ....................................................................................................................19-38

Using Ping ....................................................................................................................19-39

Setting the Port Usage Threshold .....................................................................19-10

SIP Dial-in Busy Notification ............................................................................19-11

Guidelines ............................................................................................................19-15

Private MIBs .........................................................................................................19-15

Support for MIB-II Sections ...............................................................................19-16

The Alarm-MIB ...................................................................................................19-16

H.341-MIB (H.341 – H.323) ................................................................................19-16

Standard MIBs .....................................................................................................19-16

Unified MIB .........................................................................................................19-17

Status Trap ...........................................................................................................19-20

RMX MIB entities that do not generate traps. ................................................19-20

Audible Alarm Permissions ..............................................................................19-30

Stop Repeating Message ....................................................................................19-30

User Customization ............................................................................................19-30

Replacing the Audible Alarm File ....................................................................19-31

Guidelines ............................................................................................................19-34

Sample 1 Banner ..................................................................................................19-35

Sample 2 Banner ..................................................................................................19-35

Sample 3 Banner ..................................................................................................19-35

Sample 4 Banner ..................................................................................................19-35

Main Screen Banner ............................................................................................19-37

Using Software Management ............................................................................19-38

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Table of Contents

Notification Settings ........................................................................................................... 19-39

Logger Diagnostic Files .....................................................................................................19-41

Information Collector .........................................................................................................19-42

Standard Security Mode ............................................................................................19-42

Using the Information Collector ..............................................................................19-43

Step 1: Creating the Information Collector Compressed File .............................. 19-44

Step 2: Saving the Compressed File .........................................................................19-45

Step 3: Viewing the Compressed File ......................................................................19-45

Auditor .................................................................................................................................19-45

Auditor Files ................................................................................................................ 19-45

Auditor Event History File Storage ................................................................. 19-45

Retrieving Auditor Files ....................................................................................19-46

Auditor File Viewer ................................................................................................... 19-47

Audit Events ................................................................................................................ 19-49

Alerts and Faults .................................................................................................19-49

Transactions .........................................................................................................19-51

ActiveX Bypass ...................................................................................................................19-52

Installing ActiveX .......................................................................................................19-52

Resetting the Collaboration Server (RMX) .....................................................................19-54

System Configuration Flags . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20-1

Modifying System Flags ......................................................................................................20-1

Manually Adding and Deleting System Flags ....................................................... 20-10

Manually Adding Flags to the CS_MODULE_PARAMETERS Tab ........... 20-20

Deleting a Flag ....................................................................................................20-20

Auto Layout Configuration ...................................................................................... 20-21

Customizing the Default Auto Layout ............................................................20-21

Automatic Password Generation Flags ...................................................................20-23

Guidelines ............................................................................................................20-23

Enabling the Automatic Generation of Passwords .......................................20-24

Collaboration Server Hardware Monitoring . . . . . . . . . . . . . . . . . . . . 21-1

Viewing the Status of the Hardware Components ..........................................................21-1

Hardware Monitor Pane Tool bar ...................................................................... 21-2

Viewing the Properties of RMX 1800 Hardware Components ...................................... 21-2

Resetting the RMX 1800 DSP cards ............................................................................ 21-7

Temperature Thresholds .............................................................................................21-8

Appendix A - Disconnection Causes . . . . . . . . . . . . . . . . . . . . . . . . . . A-1

IP Disconnection Causes ......................................................................................................A-1

Appendix B - Active Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-1

Appendix C - CDR Fields - Unformatted File . . . . . . . . . . . . . . . . . . . . C-1

The Conference Summary Record ...................................................................................... C-2

Event Records ........................................................................................................................ C-3

Standard Event Record Fields ..................................................................................... C-3

Event Types ....................................................................................................................C-4

Event Specific Fields ................................................................................................... C-10

Disconnection Cause Values .............................................................................................. C-33

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MGC Manager Events that are not Supported by the Collaboration Server ..............C-36

Appendix D - Ad Hoc Conferencing . . . . . . . . . . . . . . . . . . . . . . . . . . . D-1

Ad Hoc Conferencing ............................................................................................................D-1

System Settings for Ad Hoc Conferencing ........................................................................D-2

Ad Hoc Settings .............................................................................................................D-2

Appendix E - Participant Properties Advanced Channel

Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E-1

Appendix F - Configuring Direct Connections to the Collaboration

Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . F-1

Management Network (Primary) ........................................................................................ F-1

Configuring the Workstation ....................................................................................... F-1

Connecting to the Management Network .................................................................. F-3

Appendix G - SIP RFC Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . G-1

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Polycom RMX 1800 Overview

About the Polycom RMX 1800 Administrator’s Guide

The product names, Polycom® RealPresence® Collaboration Server 1800 and RMX® 1800 are used interchangeably throughout this Guide.

The Polycom® RMX 1800 Administrator’s Guide provides instructions for configuring, deploying, and administering Polycom Multipoint Control Units (MCUs) for video conferencing. This guide will help you understand the Polycom video conferencing components, and provides descriptions of all available conferencing features. This guide will help you perform the following tasks:

• Customize the Collaboration Server conferencing entities such as conference Profiles, IVR Services, Meeting Rooms, Entry Queues, etc., to your organization’s needs.

• Define Collaboration Server Users.

• Advanced conference Management

• Define Video Protocols and Resolution Configuration for CP Conferencing

• Configure Templates, the Address Book and schedule Reservations.

• Record Conferences

• Configure the Collaboration Server to support special call flows and conferencing requirements, such as Cascading Conferences.

• Configure the Collaboration Server for special applications and needs by setting various system flags.

• Manage and troubleshoot the Collaboration Server’s performance.

The Polycom RMX 1800 Getting Started Guide provides description of basic conferencing operations. It will help you perform the following tasks:

• Unpack the Collaboration Server system and install it on a rack.

• Connect the required cables to the Collaboration Server.

• Perform basic configuration procedures.

• Start a new conference and connect participants/endpoints to it.

• Monitor ongoing conferences

• Perform basic operations and monitoring tasks

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Who Should Read This Guide?

System administrators and network engineers should read this guide to learn how to properly set up Polycom Collaboration Server systems. This guide describes administrationlevel tasks.

For detailed description of first time installation and configuration, description of the Collaboration Server Web Client, and basic operation of your Collaboration Server system, see the Polycom RMX 1800 Getting Started Guide.

Prerequisites

This guide assumes the user has the following knowledge:

• Familiarity with Windows® XP or Windows 7 operating systems and interface.

• Familiarity with Microsoft® Internet Explorer® Version 7, 8 or 9.

• Basic knowledge of video conferencing concepts and terminology.

How This Guide is Organized

The following typographic conventions are used in this guide to distinguish types of in-text information.

Table 1-1 Typographic Conventions

Convention Description

Bold Highlights interface items such as menus, soft keys, flag names, and

directories. Also used to represent menu selections and text entry to the phone.

Italics Used to emphasize text, to show example values or inputs, file names and to

show titles of reference documents available from the Polycom Support Web site and other reference sites.

Underlined Blue

Blue Text Used for cross referenced page numbers in the same or other chapters or

<variable name> Indicates a variable for which you must enter information specific to your

> Indicates that you need to select an item from a menu. For example,

Used for URL links to external Web pages or documents. If you click on text in this style, you will be linked to an external document or Web page.

documents. If you click on blue text, you will be taken to the referenced section. Also used for cross references. If you click the italic cross reference text, you will be taken to the referenced section.

installation, endpoint, or network. For example, when you see <IP address>, enter the IP address of the described device.

Administration > System Information indicates that you need to select System Information from the Administration menu.

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About the Polycom® RMX 1800 System

The Polycom RMX 1800 system is a high performance, scalable, IP-network (H.323 and SIP) MCU that provides feature-rich and easy-to-use multipoint voice and video conferencing.

The MCU can be used as a standalone device to run voice and video conferences or it can be used as part of a solution provided by Polycom. This solution may include the following components:

• Polycom® RSS™ 4000 - provides one-touch recording and secure playback on video conferencing systems, tablets and smartphones, or from your Web browser.

• Polycom® Distributed Media Application™ (DMA™) - provides call control and MCU virtualization with carrier-grade redundancy, resiliency and scalability.

• Polycom® RealPresence® Access Director™ (RPAD) - removes communication barriers and enables internal and external teams to collaborate more easily and effectively over video.

The following diagram describes the multipoint video conferencing configuration with the Collaboration Server as a standalone system.

Chapter 1-Polycom RMX 1800 Overview

Figure 1-1 Multipoint Video Conferencing using a Polycom Collaboration Server

The Polycom RMX 1800 unit can be controlled via the LAN by the Collaboration Server Web Client application using Internet Explorer installed on the user’s workstation, or the RMX

Manager application. The RMX Manager can control several Collaboration Server units. For more information about the RMX Manager see "RMX Manager Application” on page 18-1.

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Network Services Guidelines

IP Networks

In the Polycom® RMX 1800, system management and IP conferencing are performed on separate LAN ports. Management uses Lan1 and IP network Services use Lan2. When enabling multiple services, management and the IP network service (1) share Lan1, the second IP network service (2) uses Lan2. The networks can be separated in Maximum Security Environments.

Workstation Requirements

The Collaboration Server Web Client and RMX Manager applications can be installed in an environment that meets the following requirements:

• Minimum Hardware – Intel® Pentium® III, 1 GHz or higher, 1024 MB RAM,

500 MB free disk space.

• Workstation Operating System – Microsoft® Windows® XP, Vista®, Windows® 7.

• Network Card – 10/100 Mbps.

• Web Browser - Microsoft® Internet Explorer® Version 7, 8 and 9.

• Collaboration Server Web client and RMX Manager are optimized for display at a resolution of 1280 x 800 pixels and a magnification of 100%.

RMX 1800 users need to download .Net Framework 2.0 SP1 or above from the official Microsoft website and install the software. Internet Explorer must be enabled to allow running Signed ActiveX. If ActiveX installation is blocked please see Polycom RealPresence Collaboration Server (RMX) 1800 Administrator’s Guide, "ActiveX Bypass” on page 19-52.

Collaboration Server Web Client does not support larger Windows text or font sizes. It is recommended to set the text size to 100% (default) or Normal in the Display settings in Windows Control Panel on all workstations. Otherwise, some dialog boxes might not appear properly aligned. To change the text size, select Control Panel>Display. For Windows XP, click the Appearance tab, select Normal for the Font size and click OK. For Windows 7, click the Smaller - 100% option and click OK.

When installing the Collaboration Server Web Client, Windows Explorer >Internet Options>

Security Settings must be set to Medium or less.

It is not recommended to run Collaboration Server Web Client and Polycom CMAD applications

simultaneously on the same workstation.

For Windows 7™ Security Settings, see the Polycom RMX 1800 Getting Started Guide, "Microsoft Windows 7™ Security Settings” on page 1-10.

For Internet Explorer 8 configuration, see the Polycom RMX 1800 Getting Started Guide, "Microsoft Windows 7™ Security Settings” on page 1-10.

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Conference Profiles

Profiles stored on the MCU enable you to define all types of conferences. Profiles include conference parameters such as Conference Line Rate, People and Content resolution and settings, Video Layout, Encryption, Lost Packet Recovery, etc.

The maximum number of Conference Profiles that can be defined is 40.

Conference Profiles are assigned to Conferences, Meeting Rooms, Reservations and Entry Queues. The same Profile can be assigned to different conferencing entities. When modifying the Profile parameters, the changes will be applied to all the conferencing entities to which the profile is assigned. Profile changes are not implemented in or affect ongoing conferences.

Conference Profile options differ according to the selected Conference Type. AVC (Advanced Video Codec) Conferencing Mode offers Continuous Presence (CP) conferences and a special functional conference - Operator Conferences.

Conferences based on Profiles can be saved to Conference Templates along with all participant parameters, including their Personal Layout and Video Forcing settings, enabling administrators and operators to create, save, schedule and activate identical conferences. For more information see Chapter 11, “Conference Templates” .

Conferencing Mode

The MCU system offers Transcoding - AVC Conferencing.

A transcoded CP (Continuous Presence) conference is also described as an AVC (Advanced Video Coding) conference. It supports the standard video protocols. In this mode, video is received from all the endpoints using different line rates, different protocols (SIP, H.323) and video parameters:

• Video protocols: H.261, H.263, H.264 Base and High profile

• Video Resolutions: from QCIF, CIF and up to 1080p

• Frame rates up to 60 fps

The MCU process the received video, transcodes it and send the resulting video streams to the endpoints. The video processing that is required differs according to the video session set for the conference, with all the processing performed by the MCU. For more details, see "AVC Conferencing - Continuous Presence (CP) Conferencing” on page 2-2.

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AVC Conferencing - Continuous Presence (CP) Conferencing

All endpoints have AVC capabilities and can connect to AVC conferences running on the MCU. AVC-based Endpoints can connect using different signaling protocols and different video protocols.

The dynamic Continuous Presence (CP) capability of the Collaboration Server system enables viewing flexibility by offering multiple viewing options and window layouts for video conferencing.

Endpoints can connect to the conference using any signaling protocol (H.323, SIP), line rate (up to a maximum line rate defined for the conference), Video Protocol (H.261, H.263, H.264 Base and High Profile) and at any resolution and frame rate (provided they meet the minimum requirements set for the conference).

In Continuous Presence conferences, the MCU receives the video stream from each endpoint at the video rate, video resolution and frame rate that it is capable of sending, and it superimposes all the received streams into one video stream that includes the input from the other endpoints arranges in the selected video layout.

Participants do not see themselves in the video layout. By Default, the speaker is shown in the top left layout cell in symmetric layouts, in the larger cell in asymmetric layouts, or in full screen. The speaker sees the previous speakers (their number depends on the number of cells on the speaker’s layout.

The Continuous Presence video session offers layouts to accommodate different numbers of participants and conference settings including support of the VUI annex to the H.264 protocol for endpoints that transmit wide video instead of 4CIF resolution. Each participant can select his/her layout for viewing during the conference, as can be seen in Figure 2-1.

For conferences with more participants than display squares, the Collaboration Server dynamic video mix capability allows the viewed sites to be modified throughout the conference. The displayed layout can be changed during an ongoing conference, allowing a participant to view different screen layouts of the other conference participants. These layout options allow conferences to have greater flexibility when displaying a large number of participants and maximizes the screen’s effectiveness.

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Chapter 2-Conference Profiles

Figure 2-1 AVC Continuous Presence (CP) video streams and built layouts

Video quality in Continuous Presence conferences is affected by the conference line rate (that determines the maximum line rate to be used by the connecting endpoints), and the video capabilities of the endpoints such as the video protocol, video resolution and frame rate. Content sharing is available in all CP conferences.

This requires extensive processing of the video sent to each participant in the conference. The higher the video rate and resolution, the more processing power is required.

By default every conference, Entry Queue and Meeting Room has the ability to declare the maximum CP resolution as defined for the system. This includes conferences launched by the Collaboration Server Web Client and conferences started via the API.

CP conferencing is defined in the Conference profile by settings the following main features:

• Setting the Conferencing Mode to AVC only

• Conference Line Rate

• Video Quality – Motion or Sharpness

•Video Layout

Video Protocol Support in CP Conferences

The video protocol selected by the system determines the video compression standard used by the endpoints. In Continuous Presence conferences, the system selects the best video protocol for each of the endpoint according to the endpoint’s capabilities.

The following Video protocols are supported in CP conferences:

• H.261 - the legacy video compression algorithm mandatory to all endpoints. It is used

by endpoints that do not support other protocols.

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• H.263 - a video compression algorithm that provides a better video quality than H.261. This standard is not supported by all endpoints.

• H.264 Base Profile - a video compression standard that offers improved video quality, especially at line rates lower than 384 Kbps.

H.264 High Profile allows higher quality video to be transmitted at lower line rates.

AVC Conferencing Parameters

Basic Conferencing Parameters

When defining a new video Profile, you select the parameters that determine the video display on the participant’s endpoint and the quality of the video. When defining a new conference Profile, the system uses default values for Continuous Presence (CP) standard conferencing. Continuous Presence conferencing enables several participants to be viewed simultaneously and each connected endpoint uses its highest video, audio and data capabilities up to the maximum line rate set for the conference.

The main parameters that define the quality of a video conference are:

• Line (Bit) Rate - The transfer rate of video and audio streams. The higher the line (bit) rate, the better the video quality.

• Audio Algorithm - The audio compression algorithm determines the quality of the conference audio.

• Video protocol, video format, frame rate, annexes, and interlaced video mode - These parameters define the quality of the video images. The Collaboration Server will send video at the best possible resolution supported by endpoints regardless of the resolution received from the endpoints.

— When Sharpness is selected as the Video Quality setting in the Conference Profile, the

Collaboration Server will send 4CIF (H.263) at 15fps instead of CIF (H.264) at 30fps.

— H.264 High Profile protocol provides better compression of video images in line

rates lower than 384 Kbps and it will be automatically selected for the endpoint if it supports H.264 High Profile. If the endpoint does not support H.264 High Profile, the Collaboration Server will try H.264 Base Profile which provides good compression of video images in line rates lower than 384 Kbps (better than H.263 and not as good as H.264 High Profile).

— When working with Collaboration Servers at low bit rates (128, 256, or 384Kbps),

HDX endpoints will transmit SD15 resolution instead of 2CIF resolution.

When using a full screen (1x1) conference layout, the Collaboration Server transmits the same resolution it receives from the endpoint.

• Lost Packet Recovery (LPR) - LPR creates additional packets that contain recovery information used to reconstruct packets that are lost during transmission.

• Supported resolutions:

— H.261 CIF/QCIF – Is supported in Continuous Presence (CP) conferences at

resolutions of 288 x 352 pixels (CIF) and 144 x 176 pixels (QCIF). Both resolutions are supported at frame rates of up to 30 frames per second.

— H.263 4CIF - A high video resolution available to H.263 endpoints that do not

support H.264. It is only supported for conferences in which the video quality is set to sharpness and for lines rates of 384kbps to 1920kbps.

— Standard Definition (SD) - A high quality video protocol which uses the H.264

and H.264 High Profile video algorithms. It enables compliant endpoints to

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Chapter 2-Conference Profiles

connect to Continuous Presence conferences at resolutions of 720X576 pixels for PAL systems and 720X480 pixels for NTSC systems. For more information, see "Video Resolutions in AVC-based CP Conferencing” on page 3-1.

— High Definition (HD) – HD is an ultra-high quality video resolution that uses he

H.264 and H.264 High Profile video algorithms. Endpoints are able to connect to conferences at the following resolutions:

• 720p (1280 x 720 pixels)

• 1080p (1920 x 1080 pixels) For more information, see "Video Resolutions in AVC-based CP Conferencing” on

page 3-1.

Supplemental Conferencing Features

In addition to Standard Conferencing the following features can be enabled:

• H.239 – Allows compliant endpoints to transmit and receive two simultaneous streams

of conference data to enable Content sharing. H.239 is also supported in cascading conferences. Both H.263 and H.264 Content sharing protocols are supported. If all endpoints connected to the conference have H.264 capability, Content is shared using H.264, otherwise Content is shared using H.263. For more information, see "Content Sharing” on page 4-1.

• Lecture Mode – The lecturer is seen by all participants in full screen while the lecturer

views all conference participants in the selected video layout. For more information, see "Lecture Mode” on page 4-38.

• Presentation Mode (CP Conferences only) – When the current speaker’s speech

exceeds a predefined time (30 seconds), the conference layout automatically changes to full screen, displaying the current speaker as the conference lecturer on all the participants’ endpoints. During this time the speaker’s endpoint displays the previous conference layout. When another participant starts talking, the Presentation Mode is cancelled and the conference returns to its predefined video layout. Presentation mode is available with Auto Layout and Same Layout.

— If the speaker in a video conference is an Audio Only participant, the Presentation

Mode is disabled for that participant.

— Video forcing works in the same way as in Lecture Mode when Presentation Mode

is activated, that is, forcing is only enabled at the conference level, and it only applies to the video layout viewed by the lecturer.

• Encryption – Used to enhance media security at conference and participant levels. For more information, see "Media Encryption” on page 4-27.

• Conference Recording - The Collaboration Server enables audio and video recording of conferences using Polycom RSS recording system.

Operator Conferences (CP only Conferences)

Offers additional conference management capabilities to the Collaboration Server users, enabling them to attend to participants with special requirements and acquire participant details for billing and statistics. This service is designed usually for large conferences that require the personal touch. For more information, see Chapter 10, “Operator Assistance & Participant Move” on page 10-1

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Default Profile Settings in CP Conferencing Mode

The Collaboration Server is shipped with a default Conference Profile for CP conferences which allows users to immediately start standard ongoing CP conferences. These are also the default settings when creating a new Profile.

Table 2-1 Default CP Only Conference Profile Settings

Setting Val ue

Profile Name Factory_Video_Profile

Line Rate 384Kbps

Operator Conference Disabled

Encryption Disabled

The default settings are as follows

Packet Loss Compensation (LPR and DBA)

Auto Terminate

Disabled

• After last participant quits - Enabled

• When last participant remains - Disabled

Auto Redialing Disabled

Exclusive Content Mode Disabled

Enable FECC Enabled

Video Quality Sharpness

Maximum Resolution Auto

Content Settings Graphics

Content Protocol H.263 & H.264 HD Auto Selection

Presentation Mode Enabled

Same Layout Disabled

Lecturer View Switching Disabled

Auto Scan Interval Disabled (10)

Auto Layout Enabled

Mute participants except the lecturer Disabled

Speaker change threshold Auto

Skin Polycom

IVR Name Conference IVR Service

Recording Disabled

Site Names display Disabled

Network Services - SIP Registration Disabled

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Chapter 2-Conference Profiles

Table 2-1 Default CP Only Conference Profile Settings (Continued)

Setting Value

Network Services - Accept Calls Enabled

This Profile is automatically assigned to the following conferencing entities:

Name ID

Meeting Rooms

Maple_Room 1001

Oak_Room 1002

Juniper_Room 1003

Fig_Room 1004

Entry Queue

Default EQ 1000

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Viewing Profiles

Conference Profiles are listed in the Conference Profiles list pane.

To list Conference Profiles:

1 In the Collaboration Server Management pane, expand the Rarely Used list. 2 Click the Conference Profiles button.

The Conference Profiles are displayed in the List pane.

The number of the currently defined Conference Profiles appears in the title of the list pane.

The following Conference Profile properties are displayed in the List pane:

Table 2-2 Conference Profiles Pane Columns

Field Description

Name The name of the Conference Profile.

Layout Displays either “Auto Layout” or an icon of the layout selected for the

profile. For information about video layouts, see Table 2-9 "Video Layout

Options” on page 2-19.

Profile Toolbar

Line Rate The maximum bit rate in kbps at which endpoints can connect to the

conference.

Routing Name Displays the Routing Name defined by the user or automatically

generated by the system.

Encryption Displays if media encryption is enabled for the Profile. For more

information see "Media Encryption” on page 4-27.

The Profile toolbar provides quick access to the Profile functions:

Table 2-3 Profile Tool bar buttons

Button Button Name Description

New Profile To create a new Profile.

Delete Profile To delete a Profile, click the Profile name and then click this

button.

Import Profile To import Conference Profiles from another MCU in your

environment.

Export Profile To export Conference Profiles to a single XML file that can be

used to import the Conference Profiles on multiple MCUs.

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Modifying an Existing Profile

You can modify any of the Profile’s parameters but you cannot rename the Profile.

To modify the Profile Properties:

1 In the Conference Profiles list, double -click the Profile icon or right-click the Profile icon,

and then click Profile Properties.

The Profile Properties - General dialog box opens.

Deleting a Conference Profile

To delete a Conference Profile:

1 In the Conference Profiles list, select the Conference Profile you want to delete.

Chapter 2-Conference Profiles

2 Click the Delete Profile

or Right-click the Conference Profile to be deleted and select Delete Profile from the drop-down menu.

A confirmation dialog box is displayed.

3 Click OK in the confirmation dialog box. 4 The Conference Profile is deleted.

A Conference Profile cannot be deleted if it is being used by Meeting Rooms, Entry Queues, SIP Factories and Reservations. A Profile that is assigned to only one ongoing conference and no other conferencing entity can be deleted.

Defining New Profiles

Profiles are the basis for the definition of all ongoing conferences, Reservations, Meeting Rooms, Entry Queues, and Conference Templates and they contain only conference properties.

() button.

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Defining AVC - CP Conferencing Profiles

To define a new Profile:

1 In the RMX Management pane, click Conference Profiles. 2 In the Conference Profiles pane, click the New Profile button.

The New Profile – General dialog box opens.

3 Define the Profile name and, if required, the Profile - General parameters:

Table 2-4 New AVC-CP Profile - General Parameters

Field/Option Description

Display Name Enter a unique Profile name, as follows:

•

English text uses ASCII encoding and can contain the most characters (length varies according to the field).

• European and Latin text length is approximately half the length of

the maximum.

• Asian text length is approximately one third of the length of the

maximum.

It is recommended to use a name that indicates the Profile type, such as Operator conference or Video Switching conference.

Note: This is the only parameter that must be defined when creating a new profile. Note: This field is displayed in all tabs.

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Table 2-4 New AVC-CP Profile - General Parameters (Continued)

Field/Option Description

Chapter 2-Conference Profiles

Line Rate Select the conference bit rate. The line rate

video, audio and Content rate The default setting is 384 Kbps. Notes:

represents the combined

• This field is displayed in all tabs.

Routing Name Enter the Profile name using ASCII characters set.

The Routing Name can be defined by the user or automatically generated by the system if no Routing Name is entered as follows:

• If an all ASCII text is entered in Display Name, it is used also as

the Routing Name.

• If any combination of Unicode and ASCII text (or full Unicode text)

is entered in Display Name, the ID (such as Conference ID) is used as the Routing Name.

Operator Conference Select this option to define the profile of an Operator conference.

For more information, see Chapter 10, “Operator Assistance & Participant Move” on page 10-1.

4 Click the Advanced tab.

The New Profile – Advanced dialog box opens.

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5 Define the following parameters:

Table 2-5 New AVC-CP Profile - Advanced Parameters

Field/Option Description

Encryption Select the Encryption option for the conference:

LPR When selected, Lost Packet Recovery creates additional packets that

• Encrypt All - Encryption is enabled for the conference and all

conference participants must be encrypted.

• No Encryption - Encryption is disabled for the conference.

• Encrypt when Possible - enables the negotiation between the

MCU and the endpoints and let the MCU connect the participants according to their capabilities, where encryption is the preferred setting. For connection guidelines see "Mixing Encrypted and Non-encrypted Endpoints in one Conference” on page 4-28.

For more information, see "Media Encryption” on page 4-27.

contain recovery information used to reconstruct packets that are lost during transmission.

For more information, see "Packet Loss Compensation (LPR and

DBA)” on page 4-35.

Auto Terminate When selected (default), the conference automatically ends when the

termination conditions are met: Before First Joins — No participant has connected to a conference

during the n minutes after it started. Default idle time is 10 minutes. At the End - After Last Quits — All the participants have

disconnected from the conference and the conference is idle (empty) for the predefined time period. Default idle time is 1 minute. At the End - When Last Participant Remains — Only one participant is still connected to the conference for the predefined time period (excluding the recording link which is not considered a participant when this option is selected). Note: The selection of this option is automatically cleared and disabled when the Operator Conference option is selected. The Operator conference cannot automatically end unless it is terminated by the Collaboration Server User.

Auto Redialing The Auto Redialing option instructs the Collaboration Server to

automatically redial H.323 and SIP participants that have been abnormally disconnected from the conference.

• Auto Redialing is disabled by default.

• Auto Redialing can be enabled or disabled during an ongoing

conference using the Conference Properties – Advanced dialog box.

• The Collaboration Server will not redial an endpoint that has been

disconnected from the conference by the participant.

• The Collaboration Server will not redial an endpoint that has been

disconnected or deleted from the conference by an operator or administrator.

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