Polycom RMX 1000 User Manual

Release Notes

Polycom® RMX 1000™ System, Version 2.1.2

Polycom is pleased to announce the release of Polycom® RMX 1000™ system, version 2.1.2. This document provides the latest information about the Polycom® RMX 1000™ system and version 2.1.2 software.

For more information about using the features described in this document, refer to the product documentation available at www.polycom.com/support/network/index.html.

What’s New in Version 2.1.2?

Version 2.1.2 is a maintenance release that optimizes the system audio module, which resolves some audio card crash issues and increases system stability. Version 2.1.2 also addresses several issues. See Corrected Issues in Version 2.1.2 section for more information.

What’s New in Version 2.1.1?

Version 2.1.1 includes the following two enhancements:

•Site Name

Ability to specify the display policy of the site name

–Auto: Display the site name till the conference video layout has not changed for 10 seconds.

–On: Always display the site name in the conference.

–Off: Disable the site name.

Sep 2010 3725-32798-004

Polycom RMX 1000 System Release Notes – Version 2.1.2

•Line Rate

Support for 2M-4M line rate for video switching conferences.

What’s New in Version 2.1?

The following table lists the new features in Version 2.1.

Subject	Feature Name		Description
	Personal Skins and		Version 2.1 allows users to upload their own Logo to
			the Web UI, skins to the video layout, and
	UI Customization		customized welcome message to display on the
			login screen.
	Integration with		The RMX 1000 Address Book can be configured to
			synchronize with the Global Address Book of a
	CMA GK/ LDAP
			CMA-Server, indicating presence status of each
	Address Book
			device.
	Calendar		Version 2.1 adds the calendar view to Reservation
			operation enabling users to schedule a conference
	Reservation View
Ease of Use			in an Outlook-like interface.
			Version 2.1 supports moving participants between
	Move between		Continuous Presence conferences. Moves between
	Conferences		non-encrypted and encrypted conferences are not
			allowed.
	Participant		In Version 2.1, a snapshot of the video from each
			connected participant is available to the
	Snapshot
			administrator.
			Version 2.1 adds online help, which is available for
	Online Help		users performing actions in the web UI. Online help
			is available in 2 languages: English and Japanese.

2	Polycom, Inc.

Polycom RMX 1000 System Release Notes – Version 2.1.2

Subject	Feature Name		Description
	Resource Usage		Version 2.1 improves the resource usage bar to
			provide more detailed information and a graphical
	Bar Improvements
			view of the resource availability.
	Invite		In Version 2.1 a user can generate an ad hoc call
			and invite other endpoints immediately via remote
	Improvements
			control.
			Version 2.1 introduces echo exterminator
	Echo Exterminator		technology to suppress echo and keyboard noise,
			improving the user experience in a conference.
	Stereo IVR		Version 2.1 supports stereo playback of IVR
			messages.
	Personal		Version 2.1 enhances the PCM interface to provide
	Conference		additional functionalities, such as inviting
	Management		participants via the Global Address Book, requesting
	(PCM)		chairperson permissions, and recording the
	Improvements		conference.
	MTU Size		Version 2.1 supports MTU size configuration,
			enabling users to configure MTU size for each LAN
	Configuration
			connection.
	Content Support for		The user can choose whether to allow a non H.239
			endpoint to receive content in the video channel
Interoperability /	Legacy Endpoint
			instead of the people video from the conference.
Security
	SSL Support		Version 2.1 supports SSL/Https connections to the
			web UI for improved security.
	Auto terminate		This option enables users terminate a conference
	when one
			when only one participant is connected.
	participant remains
	SIP Support		Version 2.1 supports SIP
	SNMP Support		Version 2.1 supports SNMP
Unified	CMA Support		Version 2.1 can fully integrate with CMA
Communications			The RMX 1000 can be configured to display a
	Recording Indicator		recording icon in the conference video to alert
			participants when the conference is being recorded.
	G.719 Support		Version 2.1 supports G.719
			This algorithm improves the user experience when
Innovation	Video Clarity		using low bit rate or low resolution endpoints by
			enhancing the video received from these endpoints.

Interoperability Table

The following are the list of devices that were tested with RMX 1000 V2.1.2.

Our recommendation is updating to the latest version of each standard device, however, we will make any reasonable effort to investigate any issues occur with other

Polycom, Inc.

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Polycom RMX 1000 System Release Notes – Version 2.1.2

type of devices, as long as they follow the H.323 or SIP Standard, and provide with a conclusion and a suggestion on how and if the issue can be resolved.

	Product Type	Vendor	Model	Version
			HDX product line
				2.5.0.7
			VSX product line	9.0.1
			QDX 6000	3.0
			V500	9.0.5
			VS FX	6.0.5
			VS 4000	6.0.5
		Polycom	VS EX	6.0.5
			VS SP	7.5.4.1
			VS 512	7.5.4.1
			iPower 9000	6.2.0
	Endpoints		PVX	8.0.4
			CMA Desktop	5.0.0.0203
			DST B5	2.0.0
			DST K60	2.0.1
			MXP 770/990	F8.0
		Tandberg	1700 MXP	F8.0
			Edge95 MXP	F8.0
			880 E	E5.3
		Aethra	Vega Star Gold	6.0.49
		Sony	PCS1	3.2.2
			PCS-G70	2.63
		LifeSize	Room system	1_4.1(17)
	MCUs	Polycom	RMX 2000	2.0
			MGC	8.0
			CMA 5000	4.10.000 ER017
	Gatekeepers	Polycom	SE 200	2.1
			PathNavigator	7.0.11
		Polycom	VVX 1500	3.2.2.0481
	SIP Phone
		Polycom	soundpoint	3.1.2
			IP670
	Recorder	Polycom	RSS 4000	6.0

4	Polycom, Inc.

Polycom RMX 1000 System Release Notes – Version 2.1.2

Upgrade Procedure

Upgrading from Version 2.1.1 to Version 2.1.2

1Download the required software Version 2.1.2 (xx-File Systems-xx.ppm) from Polycom web site.

2On the RMX 1000 web management menu, click Administration -> Upgrade System.

3In the Upgrade System page, read the License Agreement and select I Agree if you accept the terms and conditions.

4Click Open to select the Version 2.1.2 File System package (.ppm) in the folder where Version 2.1.2 is saved and click Upload File.

5When prompted whether to restart the system, click Reboot Now to complete the upgrade.

Upgrading from Version 2.1 to Version 2.1.2

When upgrading from Version 2.1 to Version 2.1.2, two software packages need to be installed. Please don’t restart the system until both wo required packages are uploaded into RMX 1000 successfully. Otherwise the upgrade will failed and cause the unavailability of the Web UI. If that happens, you can use the RMX 1000 Rescue utility provided with the device to restore the upgrade. For details please refer to System Recovery.

1Download the required software Version 2.1.2 (xx-File Systems-xx.ppm and xx-Kernel Systems-xx.ppm) from Polycom web site.

2On the RMX 1000 web management menu, click Administration -> Upgrade System.

3In the Upgrade System page, read the License Agreement and select I Agree if you accept the terms and conditions.

4Click Open to select the Kernel System package (.ppm) in the folder where Version 2.1.2 files are saved and click Upload File.

5The system displays “Software upload successfully - reboot system to activate new version now or later?”, click Reboot Later, do not restart the system.

6Continue to upload the File System package as described in Step 4.

7When prompted whether to restart the system, click Reboot Now to complete the upgrade.

Polycom, Inc.

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Polycom RMX 1000 System Release Notes – Version 2.1.2

Upgrading from Version 1.1.x to Version 2.1.2

When upgrading from Version 1.1.x to Version 2.1.2, two software packages need to be installed. Please don’t restart the system until both two required packages are uploaded into RMX 1000 successfully. Otherwise the upgrade will failed and cause the unavailability of the Web UI. If that happens, you can use the RMX 1000 Rescue utility provided with the device to restore the upgrade. For details please refer to System Recovery.

1Download the required software Version 2.1.2 (xx-File Systems-xx.ppm and xx-Kernel Systems-xx.ppm) from Polycom web site.

2On the RMX 1000 web management menu, click Administration -> Upgrade System.

3In the Upgrade System page, read the License Agreement and select I Agree if you accept the terms and conditions.

4Click Open to select the Kernel System package (.ppm) in the folder where Version 2.1.2 files are saved and click Upload File.

5The system displays “Software upload successfully - reboot system to activate new version now or later?”, click Reboot Later, do not restart the system.

6Continue to upload the File System package as described in Step 4.

7When prompted whether to restart the system, click Reboot Now to restart your system.

8After the system reboot, log in to the Web interface.

The system displays the Product Activation page, requesting you to enter the activation key to activate the upgraded device.

9Click the Polycom Resource Center button on the page to enter the login page for

Polycom Resource Center.

10Enter your Email address and password in the login boxes, and then click Sign In. If you are a new user, click the Register for an Account link to be registered and obtain the login password.

11After successful login, click Service & Support ->License and Product Activation -> Activation/Upgrade in the upper navigation bar on the interface.

12Follow the on-screen instructions to obtain the activation key. (You can find the serial number of the product from the document provided with the RMX 1000, if needed.)

13Go back to the Product Activation page of the system, fill the retrieved Key Code in the Activation Key input box. Finally, click the Save button to activate the RMX 1000.

14After the system reboot, log into the Web UI and go to the Administration>License Information page, you will find the software version number changes to V2.1.2, and the purchased options are activated.

6	Polycom, Inc.