Polycom RealPresence Video Protect 500 Setup Sheet

Polycom® RealPresence®
Video Protect 500

SETUP SHEET

Video Protect
System

Group Series 500
Codec

Power Supply

Handset
Ethernet
Junction Box

AC Junction Box

Intelligent Activation
Module (IAM)

Remote

Wall Mount Plate

Remove the security screw from each side of the

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enclosure, using the supplied L key. Remove the
wall mount plate from the system.

EagleEye
Acoustic
Camera

Attach the wall mount bracket to a brick or concrete

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wall, using appropriate anchoring hardware, such as
1/4”-20 x 1-1/4” concrete anchors, 1/4”-20 x 1-1/4” hex
cap screws, and 1/4” washers (not supplied). If you
are mounting to a surface other than brick or
concrete, use appropriate mounting hardware or
seek professional assistance.

The installer should have a plan for connecting the
system using one of the following options:
 A hole drilled in the wall with network and
AC ready for system
 AC wall outlet and/or a LAN wall outlet, which
then connects to system
 2 x 1/2" conduits directly into the bottom (cover
plate must be removed)

© 2016, Polycom, Inc. All rights reserved. POLYCOM® and the names and marks associated with Polycom’s products are trademarks and/or service marks of

Polycom, Inc. and are registered and/or common law marks in the United States and various other countries. No portion hereof may be reproduced

or transmitted in any form or by any means, for any purpose other than the recipient’s personal use, without the express written permission of Polycom.

www.polycom.com

1725-08415-004A

Open the enclosure and hang the enclosure on

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the wall, using five screws per side. Note that two
screws on each side align with two keyhole
slots in each side of the enclosure.

Remove the codec mounting bracket from the

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enclosure by removing the four M3 x 10 screws.
Attach the codec mounting bracket to the back
of the codec, using two M3 x 8 Phillips pan head
screws.

A handset, handset cradle, and volume up and

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down buttons are mounted to the right side of the
enclosure. You can move the handset plate to the
left side of the enclosure or remove it completely.

For hands-free mode using the mic on the EagleEye
Acoustic camera, remove the handset plate and
replace it with the supplied blank plate. Connect the

3.5mm-3.5mm cable from the codec Audio Out
port to the display Audio In port. Also replace the
protective camera lens with the lens that has
pre-drilled holes.

Install the codec and bracket to the system, using

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the four screws removed earlier.

Polycom® RealPresence® Video Protect 500 Setup Sheet

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Attach the cables to the codec. Most cables are

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pre-wired and labeled.

Refer to the wiring diagrams at the end of this
document for details.

Using the supplied zip ties, secure the camera

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cable to the monitor mounting bracket.

Attach the power supply to the enclosure, using

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the supplied bracket and screws.

Install the Polycom EagleEye Acoustic camera,

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using the supplied brackets and screws.

Polycom® RealPresence® Video Protect 500 Setup Sheet

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Connect the cables to the power supply.

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Connect the power cable to an AC outlet. If an
AC outlet is not available, a qualified electrician
can remove the AC inlet cord and wire directly to
the AC junction box.

Connect the RJ45 network cable to the codec or
connect a bare wire directly to the network
junction block.

To securely store the remote, use the supplied

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Velcro to attach the remote to the bracket on the
inside cover of the Video Protect system.

Before storing the remote inside the unit, Polycom
recommends that you remove the USB
rechargeable battery by ¼”. This prevents the
battery from discharging and a low battery
message from displaying on the LCD.

Connect the camera cable to the codec.

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Polycom® RealPresence® Video Protect 500 Setup Sheet

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Test the system and adjust the camera angle, as

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required. Close the enclosure and install the
security screw in each side of the enclosure, using
the supplied L key.

Using the codec web interface, set the following
codec settings.

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Admin Settings > General Settings > Serial
Ports > Mode >
RS-232 Mode: Control
Baud Rate: 9600
Parity: None
Data Bits: 8
Stop Bits: 1
RS-232 Flow Control: None
Login Mode: None

The Video Protect 500 does not support the use
of passwords on the serial port.

Admin Settings > Audio/Video > Audio >
Audio Input:

Playback Options: Handset
Audio Input Level: 5 (default)

Admin Settings > General Settings > Home Screen
Settings > Kiosk Mode > Enable Kiosk Mode: √

Polycom® RealPresence® Video Protect 500 Setup Sheet

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Mains Input Rating:

Voltage: 100-240VAC, 50-60Hz
Current: 2.7A (max)

Physical size and weight:

23-1/2” W x 19” H x 6-5/8” D without handset
27” W x 19” H x 6-5/8” D with handset
55 lbs.

Modes of Operation:

Handset Only Mode (Audio through handset only with

volume control):

 Auto Answer Mode: Call comes in, video is auto-

answered, and audio is muted until handset is picked
up.

 Standard Answer Mode: Call is only answered when

the handset is picked up.

 Auto Dial Mode: System audio dials a preset number

when the handset is lifted. Preset is labeled “auto dial.”
Configure Favorite Entry with First Name: Auto and
Last Name: Dial.

 Hang Up Call: System hangs up a call when the

handset is placed on hook, with a built-in three
second delay in case of accidental user error.

Regulatory Notices:

This equipment is intended for indoor use only.



 Do not use a power cord that is damaged. This could cause

fire or electric shock. Contact the manufacturer for a
replacement cord, if necessary.
 Only use a power cord which is appropriately rated and
approved relevant to the country of use.
 When connecting to the mains supply, connect only to an
earthed supply outlet which is installed near the equipment
and is easily accessible.
 If the mains supply is required to be made directly to the
building electrical installation, only a qualified electrician
should carry out this work in accordance with local wiring
rules and regulations.

 Keep ventilation openings free from any obstructions.
 The ambient operating temperature rating of this equipment

is 0 - 40ºC and should not be exceeded.
 Do not immerse the system in any liquid or place any liquids
on it.
 Do not spray liquids directly onto the system when cleaning.
Always apply the liquid first to a static-free cloth.
 For further information concerning the individual components
of this equipment, please refer to the respective product
literature.
 For support or service, please contact your Polycom®
distributor or go to Polycom Support at
www.polycom.com/support.

Hands-Free Mode (No handset, therefore no volume
control): System auto answers only. No other features.
The call is disconnected by the far-end hanging up the
call or using the ir remote locally. Audio through
speakers only.

Both Handset and Hands-Free Mode (Includes volume
control): System auto answers with audio through
speakers. Pick up handset and audio goes to handset
only (privacy). Pre-define upon installation: To
eliminate the handset from hanging up calls (handset +
hands free operation), set the following in Favorite
entry, First Name: handset, Last Name: hangupo , to not
disconnect the call when the handset is returned to the
cradle. A dummy IP address may be required to store
Favorite entry. Use 127.0.0.1 or other.

Polycom® RealPresence® Video Protect 500 Setup Sheet

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Shield Wiring Diagram

Polycom® RealPresence® Video Protect 500 Setup Sheet

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Handset Wiring Diagram

Polycom® RealPresence® Video Protect 500 Setup Sheet

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