Polycom RealPresence RMX 4000 Hardware Manual

Hardware Guide

Version 8.5 | Dece m ber 20 14 | 3725-74540-000/A

RealPresence® Collaboration
Server (RMX®) 4000

Copyright© 2014, Polycom, Inc. All rights reserved. No part of this document may be reproduced, translated into another
language or format, or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the
express written permission of Polycom, Inc.

6001 America Center Drive
San Jose, CA 95002
USA

Trademarks Polycom

trademarks and/or service marks of Polycom, Inc. and are registered and/or common law marks in the United States
and various other countries.

All other trademarks are property of their respective owners. No portion hereof may be reproduced or transmitted in any
form or by any means, for any purpose other than the recipient's personal use, without the express written permission
of Polycom.

®

, the Polycom logo and the names and marks associated with Polycom products are

End User License Agreement By installing, copying, or otherwise using this product, you acknowledge that you

have read, understand and agree to be bound by the terms and conditions of the End User License Agreement for this
product. The EULA for this product is available on the Polycom Support page for the product.

Patent Information The accompanying product may be protected by one or more U.S. and foreign patents and/or

pending patent applications held by Polycom, Inc.

Open Source Software Used in this Product This product may contain open source software. You may receive

the open source software from Polycom up to three (3) years after the distribution da te of the applicable product or
software at a charge not greater than the cost to Polycom of shipping or distributing the software to you. To receive
software information, as well as the open source software code used in this product, contact Polycom by email at
[e-mail].

Disclaimer While Polycom uses reasonable efforts to include accurate and up-to-date information in this document,

Polycom makes no warranties or representations as to its accuracy. Polycom assumes no liability or responsibility for
any typographical or other errors or omissions in the content of this document.

Limitation of Liability Polycom and/or its respective suppliers make no representations about the suitability of the

information contained in this document for any purpose. Information is provided "as is" without warranty of any kind and
is subject to change without notice. The entire risk arising out of its use remains with the recipient. In no event shall
Polycom and/or its respective suppliers be liable for any direct, consequential, incidental, special, punitive or other
damages whatsoever (including without limitation, damages for loss of business profits, business interruption, or loss of
business information), even if Polycom has been advised of the possibility of such damages.

Customer Feedback We are striving to improve our documentation quality and we appreciate your feedback. Email

your opinions and comments to [e-mail].

Polycom Support Visit the Polycom Support Center for End User License Agreements, software
downloads, product documents, product license s, troubleshooting tips, service requests, and more.

2

Regulatory Notices

• No user-serviceable parts inside. Do not open.

• The plug-socket combination must be accessible at all times, because it serves as the main

Warning

Warning

This product is compliant with the requirements of the recast RoHS Directive 2011/65/EU. Information can be
obtained from Polycom Ltd, 270 Bath Road, Slough, Berkshire, SL1 4DX, UK or via:

[e-mail]

Information on recycling can be found at: www.polycom.com/WEEE
Disposal of this equipment should be carried out in accordance with local environmental guidelines and regulations

for waste. For further information please contact: [e-mail]

disconnecting device.

• This equipment must be earthed. Do not power this equipment if the integrity of themains earthing
conductor cannot be verified.

• Only trained and qualified personnel should be allowed to install, replace, service or repair this
equipment.

• To prevent system overheating do not operate in an ambi ent temperature
exceeding 40° C / 104° F.

• Installation of this equipment must comply with local and national electric al codes.

Environmental

Batteries
Below is a listing of batteries that could be present in the product:
Description:Internal CMOS battery
Type:CR2032 Lithium Coin Cell
Weight:3.3g

Batteries used in this product are in compliance with EU Battery Directive 2006/66/EC.
Batteries in this product are not based on mercury, lead or cadmium technologies.
Batteries in this product are not intended to be replaced or removed by the user

Additional information on the safe use and recycling of batteries can be found at: www.polycom.com/batteries

Polycom, Inc. 3

United States Federal Communication Commission (FCC)

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15
of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the
equipment is operated in a commercial environment. This equipment generates, uses, and can radia te radio
frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correct the interference at his own expense.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference.

2. This device must accept any interference received, including interference that may cause unde sired operation.

Modifications: Any modifications made to this device that are not approved by Polycom, Inc. may void the authority
granted to the user by the FCC to operate this equipment.

Industry Canada (IC)

This Class [A] digital apparatus complies with Canadian ICES-003
Cet appareil numerique de la classe [A] est conforme a la norme NMB-003 du Canada

European Economic Area (EEA)

Česky [Czech]: Polycom (UK) Ltd tímto prohlašuje, že tento Polycom RMX je ve shodě se

základními požadavky a dalšími příslušnými ustanoveními směrnice 1999/5/ES.

Dansk [Danish]: Undertegnede Polycom (UK) Ltd erklærer herved, at følgende udstyr Polycom

RMX overholder de væsentlige krav og øvrige relevante krav i direktiv 1999/5/EF.

Deutsch [German]: Hiermit erklärt Polycom (UK) Ltd, dass sich das Gerät Polycom RMX in

Übereinstimmung mit den grundlegenden Anforderungen und den übrigen
einschlägigen Bestimmungen der Richtlinie 1999/5/EG befindet.

Eesti [Estonian]: Käesolevaga kinnitab Polycom (UK) Ltd seadme Polycom RMX vastavust

direktiivi 1999/5/EÜ põhinõuetele ja nimetatud direktiivist tulenevatele teistele
asjakohastele sätetele.

English: Hereby, Polycom (UK) Ltd. Declares that this Polycom RMX is in compliance with

the essential requirements and other relevant provisions of Directive 1999/5/EC.

Español [Spanish]: Por medio de la presente Polycom (U K) Ltd declara que el Polycom RMX cumple

con los requisitos esenciales y cualesquiera otras disposiciones aplicables o
exigibles de la Directiva 1999/5/CE.

Ελληνική [Greek]: ΜΕ ΤΗΝ ΠΑΡΟΥΣΑ Polycom (UK) Ltd ∆ΗΛΩΝΕΙ ΟΤΙ Polycom RMX

ΣΥΜΜΟΡΦΩΝΕΤΑΙ ΠΡΟΣ ΤΙΣ ΟΥΣΙΩ∆ΕΙΣ ΑΠΑΙΤΗΣΕΙΣ ΚΑΙ ΤΙΣ ΛΟΙΠΕΣ
ΣΧΕΤΙΚΕΣ ∆ΙΑΤΑΞΕΙΣ ΤΗΣ Ο∆ΗΓΙΑΣ 1999/5/ΕΚ.

Français [French]: Par la présente Polycom (UK) Ltd déclare que l’appareil Polycom RMX est

conforme aux exigences essentielles et aux autres dispositions pertinentes de la
directive 1999/5/CE.

Polycom, Inc. 4

European Economic Area (EEA)

Italiano [Italian]: Con la presente Polycom (UK) Ltd dichiara che questo Polycom RMX è conforme

ai requisiti essenziali ed alle altre disposizioni pertinenti stabilite dalla direttiva
1999/5/CE.

Íslenska (Icelandic): Hér með lýsir Polycom (UK) Ltd yfir því að Polycom RMX er í samræmi við

grunnkröfur og aðrar kröfur, sem gerðar eru í tilskipun 1999/5/EC.

Latviski [Latvian]: Ar šo Polycom (UK) Ltd deklarē, ka Polycom RMX atbilst Direktīvas 1999/5/EK

būtiskajām prasībām un citiem ar to saistītajiem noteikumiem.

Lietuvių [Lithuanian]: Šiuo Polycom (UK) Ltd deklaruoja, kad šis Polycom RMX atitinka esminius

reikalavimus ir kitas 1999/5/EB Direktyvos nuostatas.

Nederlands [Dutch]: Hierbij verklaart Polycom (UK) Ltd dat het toestel Polycom RMX in

overeenstemming is met de essentiële eisen en de andere relevante bepalingen
van richtlijn 1999/5/EG.

Malti [Maltese]: Hawnhekk, Polycom (UK) Ltd, jiddikjara li dan Polycom RMX jikkonforma

mal-ħtiġijiet essenzjali u ma provvedimenti oħrajn relevanti li hemm fid-Dirrettiva
1999/5/EC.

Magyar [Hungarian]: Alulírott, Polycom (UK) Ltd nyilatkozom, hogy a Polycom RMX megfelel a

vonatkozó alapvetõ követelményeknek és az 1999/5/EC irányelv egyéb
elõírásainak.

Norsk [Norwegian]: Polycom (UK) Ltd erklærer herved at utstyret Polycom RMX er i samsvar med de

grunnleggende krav og øvrige relevante krav i direktiv 1999/5/EF.

Polski [Polish]: Niniejszym Polycom (UK) Ltd oświadcza, że Polycom RMX jest zgodne z

zasadniczymi wymaganiami oraz innymi stosownymi postanowieniami Dyrektywy
1999/5/WE.

Português [Portuguese]: Polycom (UK) Ltd declara que este Polycom RMX está conforme com os

requisitos essenciais e outras disposições da Directiva 1999/5/CE.

Slovensko [Slovenian]: Polycom (UK) Lt d tým to vyhlasuje, že Polycom RMX spĺňa základné požiadavky a

všetky príslušné ustanovenia Smernice 1999/5/ES.

Slovensky [Slovak]: Polycom (UK) Ltd týmto vyhlasuje, že Polycom RMX spĺňa základné požiadavky a

všetky príslušné ustanovenia Smernice 1999/5/ES.

Suomi [Finnish]: Polycom (UK) Ltd vakuuttaa täten että Polycom RMX tyyppinen laite on direktiivin

1999/5/EY oleellisten vaatimusten ja sitä koskevien direktiivin muiden ehtojen
mukainen.

Svenska [Swedish]: Härmed intygar Polycom (UK) Ltd att denna Polycom RMX står I

överensstämmelse med de väsentliga egenskapskrav och övriga relevanta
bestämmelser som framgår av direktiv 1999/5/EG.

A full copy of the Declaration of Conformity can be obtained from Polycom Ltd, 270 Bath Road, Slough, Berkshire,
SL1 4DX, UK.

Polycom, Inc. 5

China CCC EMC statement

警告

此为 A 级产品，在生活环境中，该产品可能会造成无线电干扰。在这种情况下，可能需要用户对干 扰采取切实可
行的措施。

T aiwan BSMI EMC statement

Japan VCCI EMC statement

This is a Class A product based on the standard of the Voluntary Control Council for Interference by Information
Technology Equipment (VCCI). If this equipment is used in a domestic environment, radio disturbance may arise.
When such trouble occurs, the user may be required to take corrective actions.

Worldwide EMC statement

This is a class A product. In a domestic environment this product may cause radio interference in which case the
user may be required to take adequate measures.

Polycom, Inc. 6

Optional ISDN interface card

If the above is fitted to the system then the following statements also apply;

United States Federal Communication Commission (FCC)

This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the ISDN
card itself is a label that contains, among other information, a product identifier in the format US:AAAEQ##TXXXX.
If requested, this number must be provided to the telephone company.

The following USOC, FIC and SOC codes are applicable to this equipment;
USOC Jacks: RJ48S
Service Order Code: 6.0N
Facility Interface Code: 04DU9.DN, 04DU9.BN, 04DU9.1KN, 04DU9.1SN
If this equipment causes harm to the telephone network, the telephone company will notify you in advance that

temporary discontinuance of service may be required. But if advance notice isn't practical, the telephone company
will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC
if you believe it is necessary.

The telephone company may make changes in its facilities, equipment, operations or procedures that could affect
the operation of the equipment. If this happens the telephone company will provide advance notice in order for you
to make necessary modifications to maintain uninterrupted service.

If trouble is experienced with this equipment, for repair or warranty information, please contact Polycom Inc in the
U.S.A. 1-888-248-8294. If the equipment is causing harm to the telephone network, the telephone company may
request that you disconnect the equipment until the problem is resolved.

Connection to party line service is subject to state tariffs. Cont act the state public utility commission, public service
commission or corporation commission for information.

Polycom, Inc. 7

Contents

RealPresence® Collaboration Server (RMX®) 4000 Hardware Specifications . . 10

Main Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Main Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

RealPresence Collaboration Server (RMX) 4000 Specifications . . . . . . . . . . . . . . . . . . . . . . . 12

RealPresence Collaboration Server (RMX) 4000 System Capacities . . . . . . . . . 13

Conferencing Capacities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

MPMx Resource Capacities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

MPMx Resource Capacities in Non-Mixed Conferences . . . . . . . . . . . . . . . . . . . . . . . . . 14

MPMx Resource Capacities in Mixed Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

MPMx Resource Capacity per Line Rate in VSW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

MPMRx Resource Capacities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

MPMRx-D Resource Capacities in Non-Mixed Conferences . . . . . . . . . . . . . . . . . . . . . . 16

MPMRx-D Resource Capacities in Mixed CP and SVC Conferences . . . . . . . . . . . . . . . 18

MPMRx-S Resource Capacities in Non-Mixed Conferences . . . . . . . . . . . . . . . . . . . . . . 20

MPMRx-S Resource Capacities in Mixed CP and SVC Conferences . . . . . . . . . . . . . . . 21

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Prepare the Hardware Installation Site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Prepare the Hardware Installation Site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Site Safety Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

General Installation Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Rack Mount Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Unpack the RealPresence Collaboration Server (RMX ) 4000 . . . . . . . . . . . . . . . . . . . . . . . . . 24

Verify the Accessories Kits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Install the Telescopic Rail Runner on the Rack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Install the RealPresence Collaboration Server (RMX) 4000 . . . . . . . . . . . . . . . . 31

(Optional) Install the RTM ISDN Card on the RealPresence Collaboration Server (RMX) 4000 . .
31

Install the RealPresence Collaboration Server (RMX) 4000 as a Standalone System . . . . . . 32

Mount the RealPresence Collaboration Server (RMX) 4000 in a Rack . . . . . . . . . . . . . . . . . . 32

Connect the RealPresence Collaboration Server (RMX) 4000 to Power Sources . . . . . . . . . 36

Connect Cables to the RealPresence Collaboration Server (RMX) 4000 . . . . . . . . . . . . . . . . 39

Polycom, Inc. 8

RealPresence Collaboration Server (RMX) 4000 Components and Components

Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

RealPresence Collaboration Server (RMX) 4000 Front Panel . . . . . . . . . . . . . . . . . . . . . . . . 41

RealPresence Collaboration Server (RMX) 4000 Rear Panel . . . . . . . . . . . . . . . . . . . . . . . . . 45

Component Slot Allocation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

RealPresence Collaboration Server (RMX) 4000 LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

RealPresence Collaboration Server (RMX) 4000 Front Panel LEDs . . . . . . . . . . . . . . . . 55

RealPresence Collaboration Server (RMX) 4000 Rear Panel LEDs . . . . . . . . . . . . . . . . . 58

Component Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Use the PMC Compatible Ejector Lever . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Replace the CNTL 4000 Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Replace an AC Power Supply Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Replace the Fan Drawer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Insert an Air Filter (Optional) in the Fan Drawer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Remove a Faulty MPMx/MPMRx Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Install or Replace MPMx/MPMRx Card on the RealPresence Collaboration Server (RMX)

4000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Install or Replace the RTM ISDN Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Replace the RTM IP 4000 Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Replace the RTM LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Replace the Fabric Switch Module (FSM 4000) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Pin Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Pin Assignment of Ports on the RTM IP 4000 Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Serial (Debug) Port Pin Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

LAN Port 1 Pin Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

LAN Ports 2 to 6 Pin Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Pin Assignment of Ports on the RTM ISDN Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

PRI Port Pin Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

LAN Port Pin Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

DBG (Debug) Port Pin Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Pin Assignment of Ports on the RTM LAN Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

LAN Ports Pin Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

DBG (Debug) Port Pin Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Polycom, Inc. 9

RealPresence® Collaboration Server
(RMX

This Hardware Guide provides information on the RealPresence® Collaboration Server (RMX®) 4000 and
its components. This system utilizes a modular “universal slot” platform, whose components are designed
for high performance, capacity and reliance.

®

) 4000 Hardware Specifications

Note: Product names in this document

®

The product names, Polycom
used interchangeably throughout this document.

RealPresence® Collaboration Server 4000 and RMX® 4000 are

Main Features

The Polycom RMX 4000 offers the following features:

®

● Linux

● Chassis based on the ATCA standard

● Built-in redundancy, hot swappable parts

● Physical separation between management and signaling networks, with high speed switching fabric

● Support for standard network interfaces (IP, ISDN and LAN) and large number of ports

● H.323, SIP, H.320 and ISDN-Voice

● New hardware technologies

● High availability, redundancy, on-line upgrading and dynamic resource allocation

● Easy integration of conference elements into extern al ne two r k mana ge m en t

● Enhanced Continuous Presence (multi-image video)

● IVR (Interactive Voice Response) module

● Resilient multipoint conferencing - Polycom Lost Packet Recovery (LPR)

based

on the media boards increasing system bandwidth

Main Components

The Main components on the system are:

● CNTL 4000 (CPU) Module: Controls and manages the RMX 4000

● Fabric Switch Module (FSM 4000): Performs media processing functions on the RMX 4000

● AC/DC Power Supply Modules: Provides current to the RMX system

● Fan Drawer: Fans provide airflow and cools the RMX system.

Polycom, Inc. 10

RealPresence® Collaboration Server (RMX®) 4000 Hardware Specifications

● Multi Processor Module (MPMx/MPMRx) Cards: perform the various RTP, audio and video
processing functions on the RMX 4000

● RTM LAN Card(s): Routes data between the MPMx/MPMRx cards and components of the system,
and sends media by IP packets and provides connectivity to external IP networks

● RTM IP Card: contains an Ethernet Switch that manages the network of the system

● RTM ISDN card(s): Converts ISDN T1/E1 media to IP p acket s and provid es connectivity to extern al

ISDN networks

Polycom, Inc. 11

RealPresence® Collaboration Server (RMX®) 4000 Hardware Specifications

RealPresence Collaboration Server (RMX) 4000 Specifications

Table below shows the RealPresence Collaboration Server (RMX) 4000 hardware specifications.

RMX 4000 Hardware Specifications

Physical

Height 6U (26.56 cm.)
Width 19” (48.26 cm.)
Depth 15.74” (40 cm.)
Weight Up to 40 Kg (88 lbs).

Media Protocols

Audio G.711a/u, G.722, G.722.1C, G.722.1, G.723.1, G.719 G.729A, Polycom Siren™

14, Siren 22 (in mono or stereo) and Siren LPR.

Video H.261, H.263, H.264, H.264 High Profile

Network Interfaces

IP, ISDN and LAN H.323, SIP, H.320, ISDN-Voice, VoIP, and LAN

Power Supply

AC Input/ Range Voltage range:100-240 VAC ±10%, 50/60 Hz.
DC Input/Range Voltage range:-40.5-60 V DC SELV, with circuit breaker.

Power Consumption

AC Maximum Power
consumption

DC Maximum Power
consumption

Environment

Operating temperature 0° to 40°C (32° to 104°F).
Storage temperature -40° to 70°C (40° to 158°F).
Relative humidity 15% to 90% non-condensing.
Operating altitude 360m (1200ft) below sea level and up to 2Km (6,562ft)

3 x 1000W
Max BTU per hour is 3 x 3410.

2 x 2400W
Max BTU per hour is 8190.

Transit/Storage Sea level and up to 15Km (50,000ft)
Operating ESD 4kV.

Polycom, Inc. 12

RealPresence Collaboration Server (RMX) 4000 System Capacities

This section provides information of conferencing capacities, MPMx and MPMRx resource capacities.

Conferencing Capacities

The following table summarizes the different system capacities.

System Functions and Capacities RMX 4000

System Functions MPMx Mode MPMRx Mode

Maximum number of Video participants per conference 180 200
Maximum number of Voice participants per conference 800 600
System maximum number of ISDN-Voice participants 400 400
System maximum number of VOIP participants 1440 600
Maximum number of Audio calls per second 5 5
Maximum number of Video calls per second 2 2
Maximum number of Conferences 400 400
Maximum number of Meeting Rooms 2000 2000
Maximum number of Entry Queues 80 80
Maximum number of Profiles 80 80
Maximum number of Conference Templates 400 400
Maximum number of SIP Factories 80 80
Maximum number of IP Services (standard Mode) 2 8
Maximum number of ISDN Services 2 2
Maximum number of IVR Services 80 80
Maximum number of Recording Links 20 (default) 20 (default)
Maximum number of IVR Video Slides 150 150
Maximum number of CDR Files 4000 4000
Maximum number of Fault Files 1000 1000

Polycom, Inc. 13

RealPresence Collaboration Server (RMX) 4000 System Capacities

System Functions and Capacities RMX 4000

System Functions MPMx Mode MPMRx Mode

Number of Participant alerts Unlimited Unlimited
Maximum number of concurrent RMX Web Client connections to the

MCU
Maximum number Address Book entries 4000 4000
Maximum number of Users 100 100
Maximum number of Gateway Profiles 80 80
Maximum number of Reservations (internal Scheduler) 4000 4000

20 20

MPMx Resource Capacities

Two MPMx card assemblies are available: MPMx-S (Single) and MPMx-D (Double), each of wh ich offers
different resource capacities.

MPMx Resource Capacities in Non-Mixed Conferences

The following table lists maximum resource capacities of MPMx card in non-mixed conferences.

Maximum Resource Capacities

Licenses Port Ratios MPMx-S Capacities MPMx-D Capacities

720p RTV 1.00 15 30
720p TIP 1.00 15 30
SVC 1080 NA NA NA
SVC 720 3.00 45 90
Audio 12* 180* 360*
CIF 3.00 45 90
SD (4CIF) 2.00 30 60
720p30 1.00 15 30
1080p30 0.5 7 15
1080p60 Asymmetric 0.33 5 10
1080p60 NA NA NA

*

Invoice‐onlymode–allDSPsaresetasART.

Polycom, Inc. 14

RealPresence Collaboration Server (RMX) 4000 System Capacities

MPMx Resource Capacities in Mixed Conferences

The following table lists maximum resource capacities of MPMx card in mixed conferences.

Maximum Resource Capacities

Licenses MPMx-S Capacities MPMx-D Capacities

720p RTV 9 18
720p TIP 9 18
SVC 1080 NA NA
SVC 720 45 90
Audio 90* 180*
CIF 20 40
SD (4CIF) 20 40
720p30 9 18
1080p30 5 10
1080p60 Asymmetric NA** NA**
1080p60 NA NA

*

Invoice‐onlymode–allDSPsaresetasART.

**Requiresmixmodeconferenceinmotionmode.

MPMx Resource Capacity per Line Rate in VSW

Resource Type MPMx

VSW 2Mbps 80
VSW 4Mbps 40
VSW 6Mbps 20
ISDN 7 E1 or 9 T1 per ISDN card

Polycom, Inc. 15

RealPresence Collaboration Server (RMX) 4000 System Capacities

MPMRx Resource Capacities

Two MPMRx card assemblies are available: MPMRx-S (Single) and MPMRx-D (Double), each of which
offers different resource capacities.

Note: Maximum RMX 4000 resource capacities with four MPMRx cards equipped

This section provides per-card resource capacities. Because RMX 4000 supports a maximum of four
MPMRx cards equipped, RMX 4000 resource capacities are the quadruple the maximum of
MPMRx-D resource capacities per card in non-mixed conferences. For the maximum MPMRx-D
resource capacities, see the maximum numbers in table below.

MPMRx-D Resource Capacities in Non-Mixed Conferences

The following table lists port resource capacities of MPMRx-D card per conference license type per
conference type in non-mixed conferences.

MPMRx-D Port Resource Capacities per License Type per Conference Type

AVC

Licenses

5 1 2 5 10 10 60 15 15
10 2 5 10 20 20 120 30 30
15 3 7 15 30 30 180 45 45
20 5 10 20 40 40 240 60 60
25 6 12 25 50 50 300 75 75
30 7 15 30 60 60 300 90 90
35 8 1735 7070300105105
40 10 20 40 80 80 300 120 120
45 11 22 45 90 90 300 135 135
50 12 25 50 100 100 300 150 150
55 13 27 55 110 110 300 165 150
60 15 30 60 120 120 300 180 150
65 16 32 65 130 130 300 195 150
70 17 35 70 140 140 300 210 150

1080p60

AVC
1080p30

AVC
HD720p30

AV C SD AVC CIF Audio SVC 720p SVC 1080p

75 18 37 75 150 150 300 225 150
80 20 40 80 160 160 300 240 150
85 21 42 85 170 170 300 255 150

Polycom, Inc. 16

RealPresence Collaboration Server (RMX) 4000 System Capacities

MPMRx-D Port Resource Capacities per License Type per Conference Type

90 22 45 90 180 180 300 270 150
95 23 47 95 190 190 300 285 150

100 25 50 100 200 200 300 300 150

The following table lists license ratio s of MPMRx-D card per conference license type per conference type in
non-mixed conferences.

MPMRx-D License Ratios per License Type per Conference Type

AVC

Licenses

5 0.20 0.40 1.00 2.00 2.00 12.00 3.00 3.00
10 0.20 0.50 1.00 2.00 2.00 12.00 3.00 3.00
15 0.20 0.47 1.00 2.00 2.00 12.00 3.00 3.00
20 0.25 0.50 1.00 2.00 2.00 12.00 3.00 3.00
25 0.24 0.48 1.00 2.00 2.00 12.00 3.00 3.00
30 0.23 0.50 1.00 2.00 2.00 10.00 3.00 3.00
35 0.23 0.49 1.00 2.00 2.00 8.57 3.00 3.00
40 0.25 0.50 1.00 2.00 2.00 7.50 3.00 3.00
45 0.24 0.49 1.00 2.00 2.00 6.67 3.00 3.00
50 0.24 0.50 1.00 2.00 2.00 6.00 3.00 3.00
55 0.24 0.49 1.00 2.00 2.00 5.45 3.00 2.73
60 0.25 0.50 1.00 2.00 2.00 5.00 3.00 2.50
65 0.25 0.49 1.00 2.00 2.00 4.62 3.00 2.31
70 0.24 0.50 1.00 2.00 2.00 4.29 3.00 2.14

1080p60

AVC
1080p30

AVC
HD720p30 AVC SD AVC CIF Audio SVC 720p SVC 1080p

75 0.24 0.49 1.00 2.00 2.00 4.00 3.00 2.00
80 0.25 0.50 1.00 2.00 2.00 3.75 3.00 1.88
85 0.25 0.49 1.00 2.00 2.00 3.53 3.00 1.76
90 0.24 0.50 1.00 2.00 2.00 3.33 3.00 1.67
95 0.24 0.49 1.00 2.00 2.00 3.16 3.00 1.58
100 0.25 0.50 1.00 2.00 2.00 3.00 3.00 1.50

Polycom, Inc. 17

RealPresence Collaboration Server (RMX) 4000 System Capacities

MPMRx-D Resource Capacities in Mixed CP and SVC Conferences

The following table lists port resource capacities of MPMRx-D card per conference license type per
conference type in CP and SVC mixed conferences.

MPMRx-D Port Resource Capacities per License Type per Conference Type

AVC

Licenses

5 1 2 3 6 6 60 15 15
10 2 4 6 13 13 120 30 30
15 3 6 10 20 20 150 45 45
20 4 8 13 26 26 150 60 60
25 5 10 16 33 33 150 75 75
30 6 12 20 40 40 150 90 90
35 7 1423 4646150105105
40 8 1626 5353150120120
45 10 18 30 60 60 150 135 135
50 11 20 33 66 66 150 150 150
55 12 22 36 73 73 150 165 150
60 13 24 40 80 80 150 180 150
65 14 26 43 86 86 150 195 150
70 15 28 46 93 93 150 200 150

1080p60

AVC
1080p30

AVC
HD720p30 AVC SD AVC CIF Audio SVC 720p SVC 1080p

75 16 30 50 100 100 150 200 150
80 17 32 53 100 100 150 200 150
85 18 34 56 100 100 150 200 150
90 20 36 60 100 100 150 200 150
95 21 38 63 100 100 150 200 150
100 22 40 66 100 100 150 200 150

The following table lists license ratio s of MPMRx-D card per conference license type per conference type in
CP and SVC mixed conferences.

Polycom, Inc. 18

RealPresence Collaboration Server (RMX) 4000 System Capacities

MPMRx-D License Ratios per License Type per Conference Type

AVC

Licenses

5 0.20 0.40 0.60 1.20 1.20 12.00 3.00 3.00
10 0.20 0.40 0.60 1.30 1.30 12.00 3.00 3.00
15 0.20 0.40 0.67 1.33 1.33 10.00 3.00 3.00
20 0.20 0.40 0.65 1.30 1.30 7.50 3.00 3.00
25 0.20 0.40 0.64 1.32 1.32 6.00 3.00 3.00
30 0.20 0.40 0.67 1.33 1.33 5.00 3.00 3.00
35 0.20 0.40 0.66 1.31 1.31 4.29 3.00 3.00
40 0.20 0.40 0.65 1.33 1.33 3.75 3.00 3.00
45 0.22 0.40 0.67 1.33 1.33 3.33 3.00 3.00
50 0.22 0.40 0.66 1.32 1.32 3.00 3.00 3.00
55 0.22 0.40 0.65 1.33 1.33 2.73 3.00 2.73
60 0.22 0.40 0.67 1.33 1.33 2.50 3.00 2.50
65 0.22 0.40 0.66 1.32 1.32 2.31 3.00 2.31
70 0.21 0.40 0.66 1.33 1.33 2.14 2.86 2.14

1080p60

AVC
1080p30

AVC
HD720p30

AV C SD AVC CIF Audio SVC 720p SVC 1080p

75 0.21 0.40 0.67 1.33 1.33 2.00 2.67 2.00
80 0.21 0.40 0.66 1.25 1.25 1.88 2.50 1.88
85 0.21 0.40 0.66 1.18 1.18 1.76 2.35 1.76
90 0.22 0.40 0.67 1.11 1.11 1.67 2.22 1.67
95 0.22 0.40 0.66 1.05 1.05 1.58 2.1 1 1.58
100 0.22 0.40 0.66 1.00 1.00 1.50 2.00 1.50

Polycom, Inc. 19

RealPresence Collaboration Server (RMX) 4000 System Capacities

MPMRx-S Resource Capacities in Non-Mixed Conferences

The following table lists port resource capacities of MPMRx-S card per conferen ce license type per
conference type in non-mixed conferences.

MPMRx-S Port Resource Capacities per License Type per Conference Type

AVC

Licenses

5 1 2 5 10 10 60 15 15
10 2 5 10 20 20 120 30 30
15 3 7 15 30 30 180 45 45
20 5 10 20 40 40 240 60 60
25 6 12 25 50 50 300 75 75
30 7 15 30 60 60 300 90 90

1080p60

AVC
1080p30

AVC
HD720p30 AVC SD AVC CIF Audio SVC 720p SVC 1080p

The following table lists license ratios of MPMRx-S card per conference license type per conference type in
non-mixed conferences.

MPMRx-S License Ratios per License Type per Conference Type

AVC

Licenses

5 0.20 0.40 1.00 2.00 2.00 12.00 3.00 3.00
10 0.20 0.50 1.00 2.00 2.00 12.00 3.00 3.00

1080p60

AVC
1080p30

AVC
HD720p30 AVC SD AVC CIF Audio SVC 720p SVC 1080p

15 0.20 0.47 1.00 2.00 2.00 12.00 3.00 3.00
20 0.25 0.50 1.00 2.00 2.00 12.00 3.00 3.00
25 0.24 0.48 1.00 2.00 2.00 12.00 3.00 3.00
30 0.23 0.50 1.00 2.00 2.00 10.00 3.00 3.00

Polycom, Inc. 20

RealPresence Collaboration Server (RMX) 4000 System Capacities

MPMRx-S Resource Capacities in Mixed CP and SVC Conferences

The following table lists port resource capacities of MPMRx-S card per conferen ce license type per
conference type in CP and SVC mixed conferences.

MPMRx-S Port Resource Capacities per License Type per Conference Type

AVC

Licenses

5 1 2 3 6 6 60 15 15
10 2 4 6 13 13 120 30 30
15 3 6 10 20 20 150 45 45
20 4 8 13 26 26 150 60 60
25 5 10 16 33 33 150 75 75
30 6 12 20 40 40 150 75 75

1080p60

AVC
1080p30

AVC
HD720p30 AVC SD AVC CIF Audio SVC 720p SVC 1080p

The following table lists license ratios of MPMRx-S card per conference license type per conference type in
CP and SVC mixed conferences.

MPMRx-S License Ratios per License Type per Conference Type

AVC

Licenses

5 0.20 0.40 0.60 1.20 1.20 12.00 3.00 3.00
10 0.20 0.40 0.60 1.30 1.30 12.00 3.00 3.00

1080p60

AVC
1080p30

AVC
HD720p30 AVC SD AVC CIF Audio SVC 720p SVC 1080p

15 0.20 0.40 0.67 1.33 1.33 10.00 3.00 3.00
20 0.20 0.40 0.65 1.30 1.30 7.50 3.00 3.00
25 0.20 0.40 0.64 1.32 1.32 6.00 3.00 3.00
30 0.20 0.40 0.67 1.33 1.33 5.00 2.50 2.50

Polycom, Inc. 21

Prepare the Hardware Installation Site

This section introduces instructions you need to know before installing the RealPresence Collaboration
Server

2000.

● Prepare the Hardware Insta llation Site

● Unpack the RealPresence Collaboration Server (RMX) 4000

● Verify the Accessories Kits

● Install the Telescopic Rail Runner on the Rack

Prepare the Hardware Installation Site

This section describes the requirements your site must meet for the safe installation and operation of the
system.

Site Safety Requirements

For your protection, please read these safety instructions completely before operating the equipment.

● Look carefully for potential hazards in your work area: moist floors, ung rounded power cables, frayed
power cords, missing safety grounds and so forth.

● Locate the main circuit breaker within the room .

● Locate the emergency power OFF switch within the room.

● Never assume that power is disconnected from a circuit.

● Use only the power cords supplied with the system.

● Each power cord should only be connected to a power outlet that has a protective ground contact.

● Ensure that power cords are easily accessible from the back of the system at all times.

● Place the equipment in a well-ventilated area wher e th e ven ts are free from ob str uction.

● Do not place heavy objects directly on top of the RealPresence Collaboration Server (RMX) 4000

unit.

● Do not use liquids around your equipment.

● Keep the area around the RealPresence Collaboration Server (RMX) 4000 clean and free of clutter.

● Decide on a suitable location for the equipment rack that will hold the RealPresence Collaboration

Server (RMX) 4000 unit. It should be situated in a cl ean, dust-free area that is well ventilated. Avoid
areas where heat, electrical noise and electromagnetic fields are generated. You will also need to
place it near a grounded power outlet.

Polycom, Inc. 22

Prepare the Hardware Installation Site

General Installation Precautions

Caution: Two people are required

The RealPresence Collaboration Server (RMX) 4000 can weigh up to 40 kg when all slots are
occupied. Two people are required to lift the MCU out of the box and also when installing it in a rack.

● Use a regulating uninterruptable power supply (UPS) to protect the RealPresence Collaboration
Server (RMX) 4000 from power surges and volt age spikes , to keep your MCU operating in case of a
power failure. The RealPresence Collaboration Server (RMX) 4000 requires either two (DC) or three
(AC) power supply cables, each connecte d to a po we r su pp ly.

● Allow the power supply units to cool before touching them.

● When handling electronic components, standard anti-static precautions must be observed:

 Wear a grounding strap.
 Handle cards by their edges only and do not touch their components or connector pins.
 Keep components in anti-static bags, when not installed in the RealPresence Collaboration

Server (RMX) 4000.

Rack Mount Safety Precautions

The following precautions should be followed when installing the RealPresence Collaboration Server (RMX)
4000 on a rack:

● The RealPresence Collaboration Server (RMX) 4000 has a height of 6U. Ensure this space is
available on the rack.

● Ensure that the leveling jacks on the bottom of the rack are fully extended to the floor with the full
weight of the rack resting on them.

● In a single rack installation, stabilizers should be attached to the rack.

● In multiple rack installations, the racks should be coupled together.

● Always make sure the rack is stable before extending a component from the rack.

● Y ou shoul d extend only one component at a time - extending two or more simultaneously may cause

the rack to become unstable.

● Before you install the rails, determine the placement of each component in the rack.

● Install the heaviest components on the bottom of the rack first, and then work up.

● Always keep the rack trays and card slots closed when not servicing, to maintain proper cooling.

Polycom, Inc. 23

Prepare the Hardware Installation Site

Unpack the RealPresence Collaboration Server (RMX) 4000

The following procedure has to be performed to ensure the safe unpacking of the RealPresence
Collaboration Server (RMX) 4000 in your site.

To unpack and lift the RealPresence Collaboration Server (RMX) 4000:

1 When you receive the RealPresence Collaboration Server (RMX) 4000 packing case, inspect the

equipment for damage and verify that the components match the packing slip.

2 The RealPresence Collaboration Server (RMX) 4000 is shipped in a packing case with Stratocell

packaging, and the top cover must be unlocked and lifted.
Boxes are placed on the top Stratocell® and contain the following accessories kits:

 Installation Accessories.
 Rack Installation Accessories.
 Optional - ISDN Package.

®

3 Write down the Collaboration Server’s serial number from the sticker on the back of the unit. You will

need it for product registration later in the process.

Polycom, Inc. 24

Prepare the Hardware Installation Site

4 Holding the handle on each side, lift the RealPresence Collaboration Server (RMX) 4000 from the

box, and place it on a flat surface or in a rack. Remove any packaging material prior to positioning
the RealPresence Collaboration Server (RMX) 400 0.

Caution: Two people are required

Two people are required to lift the MCU out of the box and when installing it in a rack.

Polycom, Inc. 25

Prepare the Hardware Installation Site

Verify the Accessories Kits

The optional ISDN package contains the ISDN card and ISDN Software License for ISDN. The following
tables list the accessories in Installation Accessory Kit and Rack Installation Kit. Verify that all accessories
are included.

Installation Accessory Kit

Accessory Quantity

Power cable 3
Ethernet cable 4
USB 1
RMX 4000 Quick Installation Guide 1

Rail Runners Kit Contents

Part/Kit no. Item

ASY2716x-L0
Rail runner Rail Runner End Views:

Left rail runner (two types
available: item (a) with or (b)
without rail runner clip

Note: The rail runner clip is
designed to attach and clip
onto the chassis runner
frame.

Right rail runner (two types
available: item (a) with or (b)
without rail runner clip

Note: The rail runner clip is
designed to attach and clip
onto the chassis runner
frame.

Item
no.

Item Sample

11

2 See Figure 1-1 1

Item
Quantity

Polycom, Inc. 26

Prepare the Hardware Installation Site

Rail Runners Kit Contents

Item
no.

Part/Kit no. Item

Rack spacer assembly kit Rack spacer 3 Front & Rear 4

Flat head screw - M5*10mm 4 8

Rail runner assembly kit Flat head screw - M3*8mm 5 4

Item Sample

Item
Quantity

RMX chassis assembly
kit

Flat washer M3 6 4

Nut spring M3 7 4

Pan head screw - M5*12mm 8 2

Flat washer M5 9 2

Polycom, Inc. 27

Prepare the Hardware Installation Site

Install the Telescopic Rail Runner on the Rack

Rack rail runners require a minimum of 48 cm and a maximum of 80 cm within the rack for installation.

1 Determine the location of the RealPresence Collaboration Sever (RMX) 4000 on the rack:

 Allow for a 1U gap above and below the system for ventilation.
 Use the rack spacer (3) to predetermine its position on the rack post, making su re that the square

studs of the spacer fit into the rack post square/rounded mounting ho les. Mark the spacer location
on the rack post. Repeat this process for the 3 remaining vertical posts ensuring that the system

.

can be horizontally seated.

Polycom, Inc. 28

Prepare the Hardware Installation Site

Front view of an RMX 4000 rail runner assembly

2 Position the rack spacer (3) onto the marked rack post together with left rack rail runner (1) and

fasten the flat head screws 3*10mm (4) as shown in the following figure.

Detail of front rack spacer assembly (left rail runner is shown here)

Polycom, Inc. 29

Prepare the Hardware Installation Site

Note: Center hole of the rack spacer

On the RMX 4000 the center hole on the rack spacer must be left clear as it is required for fixing the
RMX to the rack post.

3 Adjust the telescopic rack rail runner to the rack opening and mount it onto the marked position of

the rear post, as described in step 2.

Detail of rear RMX 4000 rack spacer assembly

4 Repeat steps 2 and 3 for the right rack rail runner.

5 Install the flat head screw (5), flat washer (6) and nut spring

the telescopic rack rail runner for added stability as shown in the figure below.

Detail of left rail runner (front internal view)

(7) in the middle of

Note: Number of screws needed

The number of screws you will install depends on the rack width.

6 Repeat Step 5 for the right rack rail runner.

Polycom, Inc. 30

Install the RealPresence Collaboration Server (RMX) 4000

The following procedures have to be performed to install the RealPresence Collaboration Server (RMX)
4000 at your site:

● (Optional) Install the RTM ISDN Card on the RealPresence Collaboration Server (RMX) 4000

● Install the RealPresence Collaboration Server (RMX) 4000 as a Standalone System

● Mount the RealPresence Collaboration Server (RMX) 4000 in a Rack

● Connect the RealPresence Collaboration Server (RMX) 4000 to Power Sources

● Connect Cables to the RealPresence Collaboration Server (RMX) 4000

Note: Considerations for installing RealPresence Collaboration Server (RMX) 4000

To maximize conferencing performance, especially in high bit rate call environments, a 1Gb
connection is recommended for RealPresence Collaboration Server (RMX) 4000.

The equipment must be installed by a trained service person.

(Optional) Install the RTM ISDN Card on the RealPresence Collaboration Server (RMX) 4000

If the ISDN option was purchased with your RealPresence Co llaboration Server (RMX) 4000, the ISDN card
is shipped separately and must be manually installed into the rear of the RealPresence Collaboration Server
(RMX) 4000. It is recommended that you install the ISDN card before the RealPresence Collaboration
Server (RMX) 4000 is placed in a rack.

The RTM ISDN card must be seated opposite to an MPMx/MPMRx card located in the top slot on the front
of the RealPresence Collaboration Server (RMX) 4000.

An RMX Software License is included with the ISDN card and must be registered as part of the Product
Registration and Product Activation. For more information, see Register Product in the RealPresence

Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide.

To remove an RTM LAN or existing ISDN card:

1 Ensure that the power switch on the Collaboration Server is turned OFF (O).
2 Remove the RTM LAN or blank cover by unscrewing the captive screws that fasten the card or the

cover to the Collaboration Server. When removing a card, use the metal ejector levers to pull the
RTM LAN card out of its slot from the backplane.

Polycom, Inc. 31

Install the RealPresence Collaboration Server (RMX) 4000

3 Slide out the RTM LAN or RTM ISDN card.

To install a new or replacement RTM ISDN card:

.

1 On the RTM ISDN card move the ejector levers to their fully open position.
2 Push the card into the slot until the ejector levers touch the front edge of the card cage. Push the

ejector levers to their fully closed position.

3 Tighten the captive screws on each side of the rear panel of the card, securing the RTM ISDN card

to the MCU.

Install the RealPresence Collaboration Server (RMX) 4000 as a Standalone System

» Place the RealPresence Collaboration Server (RMX) 4000 on a flat surface or desktop.

The RealPresence Collaboration Server (RMX) 4000 must rest on the four feet at the base of the
MCU and must be shifted or moved into position using the two handles attached to the front.

Mount the RealPresence Collaboration Server (RMX) 4000 in a Rack

Perform the following steps to mount the RealPresence Collaboration Server (RMX) 4000 in a Rack.

Rack Mount Preparations

● Optional. Depending on the rack installed in your site, you may need to remove the handles if they
are attached to the RealPresence Collaboration Server (RMX) 4000.

Polycom, Inc. 32

Install the RealPresence Collaboration Server (RMX) 4000

● Optional. If the opening in the rack that is allocated to the RealPresen ce Collaboration Server (RMX)
4000 is exactly 6U, the feet must be removed from the RealPresence Collaboration Server (RMX)
4000 to install it in the rack.

Optional feet and handle removal

To install the RealPresence Collaboration Server (RMX) 4000 in a 19”rack:

● Using rack rail runners on the rack

 Install the telescopic rail runners, as described in Install the Telescopic Rail Runner on the Rack .
 Mount the RealPresence Collaboration Server (RMX) 4000 on top of the rail runners.

Polycom, Inc. 33

Install the RealPresence Collaboration Server (RMX) 4000

Install chassis runners and the RealPresence Collaboration Server (RMX) 4000 in a rack

 Fasten the Collaboration Server to the rack spacers using the flat h ead scr ew (item 8) with

flat washer

(item 9) through the eight holes in the Collaboration Server front mounting

brackets.

. Rack mounting screws must be supplied by the rack manufacturer.

The airflow of the RealPresence Collaboration Server (RMX) 4000 is from right to left. Be sure that
the areas on the left and right side of the system are clear for proper ventilation.

Warning: Ground connection

When the unit is installed on a rack, the rack must be properly grounded to the central office ground.
The rack must be grounded with two-hole compression-type connectors using copper conductors
(tinned or untinned). Wire, bus bar or braided strap connectors are acceptable.

Polycom, Inc. 34

Install the RealPresence Collaboration Server (RMX) 4000

● Using a shelf

 Install the shelf, supplied by the rack manufacturer, in the rack.
 Mount the RealPresence Collaboration Server (RMX) 4000 on the shelf.
 Fasten the RealPresence Collaboration Server (RMX) 4000 to the rack with screws through the

eight holes in the front mounting brackets of RealPresence Collaboration Server (RMX) 4000.

To install the RealPresence Collaboration Server (RMX) 4000 in a 23”rack:

1 Mounting the RealPresence Collaboration Server (RMX) 4000 on a 23” rack requires that first the

handles and then the 19” brackets be removed from the MCU, as shown in the figure below.

.

Removing and attaching 19” and 23” brackets

2 After removal, attach the 23” brackets as provided in the Rack Installation Accessories kit, and

re-install the handles to the 23” brackets, as shown in the figure below.

Installing the handles and brackets & detailed rear view of 23” bracket attachment

3 Mount the RealPresence Collaboration Server (RMX) 4000 on top of the rack brackets using the

blades or place it on a rack mount shelf with chassis runners.

4 Fasten the RealPresence Collaboration Server (RMX) 4000 to the rack with eight screws into the

holes provided on the RealPresence Collaboration Server (RMX) 4000 front as shown in figure
above.

Rack mounting screws must be supplied by the rack manufacturer.

Polycom, Inc. 35

Install the RealPresence Collaboration Server (RMX) 4000

The airflow of the RealPresence Collaboration Server (RMX) 4000 is from right to left. Be sure that
the areas on the left and right side of the system are clear for proper ventilation.

Warning: Ground connection

When the unit is installed on a rack, the rack must be properly grounded to the central office ground.
The rack must be grounded with two-hole compression-type connectors using copper conductors
(tinned or untinned). Wire, bus bar or braided strap connectors are acceptable.

The procedures of reverse mounting RealPresence Collaboration Server (RMX) 4000 from 23”
brackets to 19” brackets are the same with the procedures described above.

Connect the RealPresence Collaboration Server (RMX) 4000 to Power Sources

You can connect either an AC or a DC power according to the power system required at your site:

● For systems with AC Power, up to three power supplies can be installed with one being redundant
(n+1).

● For systems with DC Power, up to two power supplies can be installed with one being redundant
(n+1), and each power supply has a built in circuit breaker. With DC power, slot 10 (the center slot)
must remain unoccupied.

The following restrictions apply to the conductors and connectors that may be used to ground the unit when
rack mounted:

● When using bare conductors, they must be coated with an appropriate antioxidant compound before
crimp connections are made. Tinne d, solder-plated or silver-plated connectors do not have to be
prepared in this manner.

● The same bolt assemblies should not secure multiple connectors.

● Listed fastening hardware must be compatible with the materials being join ed and must be preclude

loosening, deterioration and electrochemical corrosion of the hardware and joint materials.

To connect the Collaboration Server 4000 to AC power

1 Make sure that the power button is switched OFF on the RealPresence Collaboration Server (RMX)

4000.

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Install the RealPresence Collaboration Server (RMX) 4000

2 Insert the power cables into the power connectors on the rear panel of the RealPresence

Collaboration Server (RMX) 4000.

Warning: AC power

• Do not connect the green or green-yellow wire to the system single-point ground screw.

• Customers are required to only use AC power cables supplied by Polycom.

• The size of the protective earthing conductor should be a minimum of 10 AWG.

• All three outlets intended for connection of the three power cords must be protected with an

external overcurrent protection device either in building or in the rack with the rating not higher
than 20 Amp.

• Do not use an Extension cords with any of the cables.

To connect the RealPresence Collaboration Server (RMX) 4000 to -48DC SELV power

Perform the following steps to connect the RealPresence Collabora tion Server (RMX) 4000 to -48CD SELV
power.

1 On the DC PEMs, set the two circuit breakers to OFF
2 Ensure that the cables from the Main that supplies electricity to the DC power units are OFF or

disconnected.

3 Remove the transparent plastic caps on the terminal block.
4 Using the two wires of an 10 AWG cable running from the DC power distribution unit, connect the

black wire into the -48 VDC terminal block and the red wire to the RTN terminal block.

.

Warning: DC power

• A 10 AWG cable must be used to connect the mains with the RealPresence Collaboration Server

(RMX) 4000 DC PEM.

• The supply wires for DC version must be terminated using quick connectors.

• Extension cords may not be used.

.

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Install the RealPresence Collaboration Server (RMX) 4000

The center PEM slot/module is fitted with a blank panel and the slot cannot be used on a system with
DC Voltage.

5 Connect the green or green-yellow wire to the system single-point M6x15 “Ground” bolt

Warning: Protective earthing conductor

The rating of the protective earthing conductor should be a minimum of 10 AWG.

If the unit is rack mounted, the single-point ground on the MCU must be connected to the rack with a
single conductor and fixed as to prevent loosening. When using bare conductors, they must be
coated with an appropriate antioxidant compound before crimp connections are made. Tinned,
solder-plated or silver plated connectors do not have to be prepared in this manner.

6 Replace the transparent plastic cap on the terminal block.
7 Turn ON the circuit breaker on each of the DC PEMs.

On the RealPresence Collaboration Server (RMX) 4000, two types of circuit breakers can be installed:

● ON/OFF circuit breaker-Type A

● ON/OFF circuit breaker with locking mechanism-Type B

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Install the RealPresence Collaboration Server (RMX) 4000

Connect Cables to the RealPresence Collaboration Server (RMX) 4000

Write down the serial number of the Collaboration Server, located on a sticker on the back of the unit. It will
be needed for product registration later in the process. Perform following ste ps to connect cables to
RealPresence Collaboration Server (RMX) 4000.

To connect the cables:

● RTM-IP 4000:

 Connect the Management Network cable to LAN 2.
 Connect the Signaling cable to LAN 3. This port is also available for Signaling and Manage ment

Redundancy.
For more information, see LAN Redundancy and Multiple Network Services in the RealPresence

Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide.

 Connect the Shelf Management cable to LAN 6.
When an NTP Server is used for the RMX T ime, the Shelf Manag ement cable must be connected to

the shelf port.

● RTM LAN Card:
 When an RTM LAN-4 port card is installed on the RealPresence Collaboration Server (RMX)

4000, connect the LAN cable to LAN 2*.
With LAN Redundancy and Multiple Network Services configurations, connect the LAN cable to

LAN 1.
 An MPMRx card on the front of the RMX must always be seated or connected opposite to

either an RTM LAN - 4 ports or RTM ISDN card on the rear of the chassis.

 * When using an MPMx card with the RTM LAN - 4 ports, connect the LAN cable to LAN 4.

With Multiple Networks and LAN Redundancy configurations, LAN 3 port is used.

 The RTM LAN type card is always required with Multiple Networks and LAN Redundancy

configurations.

 When an RTM LAN-2 port card is installed on the Collaboration Server 4000, connect the LAN

cable to LAN 2.
With LAN Redundancy and Multiple Network Services configurations, connect the LAN cable to

LAN 1.
 An MPMx card on the front of the RealPresence Collaboration Server (RMX) 4000 must

always be seated or connected opposite to either an RTM LAN - 2 ports or RTM ISDN card
on the rear of the chassis.

 The RTM LAN type card is always required with Multiple Networks and LAN Redundancy

configurations.

For more information, see LAN Redundancy and Multiple Network Services in the

Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide.

● Optional. RTM ISDN Card:
If either RTM ISDN card is selected to install with MPMx or MPMRx card. Perform following step s to

finish the cable connections on the RTM ISDN card:

RealPresence

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Install the RealPresence Collaboration Server (RMX) 4000

 When the one LAN port RTM ISDN card is installed: Connect the E1/T1 cables to PRI Ports.

Connect the LAN cable to LAN 1.
When LAN redundancy is enabled, LAN 1 is used for both management, media and signaling

network connection.Connect the media and signaling cable to LAN 2 port. By default this port is
used for signaling, but when LAN redundancy is enabled, LAN 2 is the backup of LAN 1 port.

 When the four LAN ports RTM ISDN card is installed:

 Connect the E1/T1 cables to PRI ports.
 In MPMRx card mode, connect the LAN cable to LAN1 and LAN 2.
 In MPMx card mode, connect the LAN cable to LAN 3 and LAN 4.

RealPresence Collaboration Server (RMX) 4000 rear panel with AC powers and communication cables

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RealPresence Collaboration Server (RMX) 4000 Components and Components Replacement

RealPresence Collaboration Server (RMX) 4000 Components and Components Replacement

Components on the RealPresence Collaboration Server (RMX) 4000 are located on both the front and rear
of the MCU.

.

RealPresence Collaboration Server (RMX) 4000 Front Panel

The front panel provides access to the RMX 4000 main CNTL 4000 module, Fabric Switch Module (FSM

4000), MPMx/MPMRx modules, Power Supply drawers, Status LEDs, and Fan drawer. The figure below
shows the front panel of the RMX 4000 fitted with AC Power supplies.

RMX 4000 AC front view

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RealPresence Collaboration Server (RMX) 4000 Components and Components Replacement

RMX 4000 DC front view

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RealPresence Collaboration Server (RMX) 4000 Components and Components Replacement

MPMx and MPMRx Media Cards

RMX 4000 Component Description

Component Description

CNTL 4000 (CPU)
Module

The CNTL4000 module controls and manages the RMX 4000. The CNTL 4000
module has a

ComExpressInteli5Processor,a64GBHalfSlimSSDand8Gb

DDRRAM.

The Operating System is Linux.

Fabric Switch Module
(FSM 4000)

AC/DC Power Supply
Modules

Fan Drawer Eight fans are mounted sideways and stacked in a drawer. The drawer is connected to

Multi Processor Module x
(MPMx) Card

The Fabric Switch Module performs media processing functions on the RMX 4000
unit. This card is managed by the RTM IP 4000.

The AC Power Supply drawers are located below the MPMx/MPMRx Cards and are
connected to the backplane by means of a power connector. Operating at 100-240
volts AC 50/60 Hz all power supplies have built-in load sharing capabilities.

On systems with DC current, the PEM provides direct current to the rear of the RMX
through the backplane.

the Back-plane by a connector.
Airflow is from right to left, and out the side of the MCU. Each time a board

temperature sensor passes one of its thresholds an event is sent to the ShelfManager,
whereupon an threshold alert is posted on the RMX Manager, and increases the fans
speed. There are currently three sets of thresholds: Normal, Major and Critical. When
the temperature reaches a critical threshold (and the fan’s speed increase did not
resolve the issue), the controller of the relevant board initiates a shut down.

The MPMx cards, perform the various RTP, audio and video processing functions on
the RMX 4000 unit. TI processors are at the core of each MPMx card which are
available in the following assemblies:

• MPMx -S

• MPMx -D

Note:
RMX 4000 systems, which are shipped with MPMx media cards and CNTL 4000

Module BRD2535x-L0, do not support software version preceding V8.2. Ensure that
software appropriate to the MCU hardware configuration is installed in the MCU.

• An MPMx located (on the front panel) must face opposite (same slot level) an RTM
LAN card (installed on the rear panel). For more information, see RTM LAN Card -

four LAN Ports .

Multi Processor Module
Rx (MPMRx) Card

The MPMRx cards, perform the various RTP, audio and video processing functions on
the RMX 4000 unit. TI processors are at the core of each MPMRx card which is
available in the following assembly:

• MPMRx -D

• Note: An MPMRx card on the front of the RMX must always be seated or connected

opposite to either an RTM LAN or RTM ISDN card on the rear of the chassis. For
more information, see RTM LAN Card - four LAN Ports .

The RMX unit can work with either MPMx or MPMRx (but not with both simultaneously) media car ds. The
card type installed in the system determines the Card Configuration Mode. ISDN support is the same for all

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RealPresence Collaboration Server (RMX) 4000 Components and Components Replacement

card types. G.719 audio algorithm is not supported with MPMx or MPMRx cards.

Card Configuration Mode Selection During Startup / Restart

When the MCU is started with V ersion 8.3 or later inst alle d and no me dia ca rds, the RMX is set to MPMRx
Card Configuration Mode by default.

In following situations, the RealPresence Collaboration Server (RMX) 4000 can be switched between two
card configuration modes:

● The RMX switches between MPMx and MPMRx Card Configuration Modes when MPMx/MPMRx
cards are removed or swapped while the system is running.

● The switch between Card Configuration Modes occurs during the next restart.

Installing or swapping MPMx and MPMRx cards while the system is off will not cause a switch in the Card
Configuration Mode when the system is restarted – it will restart in the Card Configuration Mode that was
active previous to powering down.

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RealPresence Collaboration Server (RMX) 4000 Components and Components Replacement

RealPresence Collaboration Server (RMX) 4000 Rear Panel

The RMX 4000 rear panel contai ns the RTM IP 4000 card and either (or both) R TM ISDN/RTM LAN card(s).
In order for an MPMx/MPMRx card to function (i.e. video) one of the RTM boards, either a LAN or ISDN
card MUST be present in a rear panel slot opposite to an MPMx/MPMRx card.

A single RTM IP 4000 card must also be located on slot 17 in th e rear of the RMX 4000. In addition, the rear
panel houses the main AC power switch, AC or DC PEMs, and additional communications ports.

RMX 4000 AC Rear View

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RealPresence Collaboration Server (RMX) 4000 Components and Components Replacement

RMX 4000 DC Rear View

Note: DC modules LED indications

On some DC modules LED indications may not be present.

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RealPresence Collaboration Server (RMX) 4000 Components and Components Replacement

RTM IP 4000 Card

A single RTM IP 4000 card provides system management based on the A TCA standard and connect s to the
backplane. Through the shelf manager, it controls and monitors the system fans and regulates the AC power
supplies. This card contains an Ethernet Switch that manages the network of the system, routes data
between the cards and components of the system and provides connectivity to external IP networks.

Note: Upgrade from MPM/MPM+ to MPMRx

On the RMX 4000 when upgrading from MPM/MPM+ to MPMRx, on the RTM IP 4000 all
connections require Ferrite cables.

The RTM IP 4000 card provides following ports:

● Six LAN ports

● One Serial port, for internal use

● One USB port

Note: Port use

• LAN 4, LAN 5 and the Serial ports are only for debugging and not for customer use.

• Do not remove the protective plastic caps from LAN 1, LAN 4 and LAN 5 ports.

For pin assignment information, see Pin Assignment of Ports on the RTM IP 4000 Card .

RMX4000 RTM IP rear panel

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RealPresence Collaboration Server (RMX) 4000 Components and Components Replacement

The following table lists the components on the RMX 4000 rear panel:

RMX 4000 Rear Panel - RTM IP 4000 Component Description

Item Description

LAN 1 Modem connection.

Note: LAN 1 is covered with a plastic cap that should not be removed.

LAN 2
(CNTL 4000/CPU 1)

LAN 3
(CNTL 4000/CPU 1)

LAN 4-5 (CNTL 4000/
CPU 2)

LAN 6 Shelf Manager connection.
Serial A 10/100 ShMG Shelf Manager connection.

USB USB key connection
Standby button Toggle between ON/OFF and standby. Use this button to either perform Diagnostics or

Management network/Web Client connection.

Signalling network, for Gatekeeper, Proxy or endpoint connections.

Empty.

For debugging purposes only.

Software Recovery on the RMX after turning the system ON.
Short press (2 seconds) - MPMx Diagnostics.
Long press - (10 seconds) Media and RTM IP 4000 Software Recovery.

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RTM ISDN Card

The RTM ISDN card connects directly to an MPMx/M PMRx. The RTM ISDN card routes data between the
MPMx/MPMRx cards and components of the system, converts ISDN T1/E1 media to IP packets and
provides connectivity to external ISDN networks.

The RTM ISDN card is installed in the r ear panel of the RMX interfaces between the RMX unit and the ISDN
switch. In an RMX with a single MPMx/MPMRx card, the RTM ISDN card must be installed in the rear p anel
slot on the

same level as the
RTM ISDN card can be installed in any two rear panel card slots.Up to two R TM ISDN cards can be installed
in one RMX 4000.

Two RTM ISDN cards are available as below:

● RTM ISDN card - 12 PRI ports, one LAN port

● RTM ISDN card - 9 PRI ports, four LAN ports

RTM ISDN card - 12 PRI ports, one LAN port

The rear panel layout for the ISDN card is show next.

RTM ISDN card - 12 PRI ports, one LAN port rear panel layout

MPMx/MPMRx

card.

In an RMX with at least two MPMx/MPMRx cards, the

The RTM ISDN card provides following ports:

● 12 PRI ports:
Any PRI port can work as either E1 or T1 port, and each ISDN card can support up to 7 E1 or 9 T1

ports. With two ISDN cards equipped, a total of 14 E1 or 18 T1 ports can be used for connecting
external ISDN networks.

.

Note: E1 and T1

E1 and T1 spans cannot be connected simultaneously to the same card, therefore, it is not possible
to have a mixed E1 and T1 ISDN Network Service

● One 1Gb LAN port:

Note: 200 audio participants

The RTM ISDN card supports 200 audio participants, regardless of whether the spans are E1 or T1.

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RTM ISDN card - 9 PRI ports, four LAN ports

The RTM ISDN card supports configuration of Multiple Network services, and the configuration of LAN
redundancy. The RTM ISDN cards can be used with MPMx or MPMRx media cards. The rear panel layout
for the ISDN card is shown next.

Note: Software version

The RTM ISDN card with 9 PRI ports and four LAN ports, with part number BRD 2501x-L0, is not
supported by software versions preceding version 8.4.1. Upgrade the software version to 8.4.1 or a
higher version before use this card.

RTM ISDN card - 9PRI ports, four LAN ports rear panel layout

The RTM ISDN card provides following ports and switch:

● 9 PRI ports:
Any PRI port can work as either E1 or T1 port, and each ISDN card can support up to 7 E1 or 9 T1

ports. With two ISDN cards equipped, a total of 14 E1 or 18 T1 ports can be used for connecting
external ISDN networks.

.

Note: E1 and T1

E1 and T1 spans cannot be connected simultaneously to the same card, therefore, it is not possible
to have a mixed E1 and T1 ISDN Network Service

● Four 1Gb LAN ports:

Note: 200 audio participants

The RTM ISDN card supports 200 audio participants, regardless of whether the spans are E1 or T1.

● One DBG port - Debug port, for technician or field support use.

● ARM/CM switch:

ARM/CM is a switch for technician or field support use. The switch decides the output source
between CM or DSP UART for DBG port.

For pin assignment information, see Pin Assignment of Ports on the RTM ISDN Card .

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ISDN Clock Source

Each RTM ISDN card has its own primary and secondary clock source. The first span to synchronize
becomes the primary clock source and the second span to synchronize becomes the secondary clock
source. This clock is used to synchronize ISDN spans only (it is not the system clock).

A single clock source triggers an alarm that can be turned off by setting the appropriate flag in the system
configuration.

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RTM LAN Card

Two RTM LAN cards are available as below:

● RTM LAN Card - four LAN Ports

● RTM LAN Card - two LAN Ports

RTM LAN Card - four LAN Ports

The RTM LAN card routes data between the MPMx/MPMRx cards and components of the system, and
sends media by IP packets and provides connectivity to external IP networks.

Note: MPMx/MPMRx card and RTM LAN card

• An MPMx/MPMRx card on the front of the RMX must always be seated or connected opposite to

either an four ports RTM LAN card or RTM ISDN card on the rear of the chassis.

• The RTM LAN type card is always required with Multiple Networks and LAN Redundancy
configurations.

On RMX 4000 systems, RTM LAN cards with four 1Gb ports can be used with the MPMx/MPMRx card(s).
However on systems with ISDN networks, the RTM ISDN can also be used instead of the RTM LAN.

An RTM LAN card must connect directly to an MPMx/MPMRx card. In an RMX with a single MPMx/MPMRx
card, the RTM LAN card must be installed in the rear p anel slot at the same level as the MPMx/MPMRx card.

On the RMX 4000, LAN port 2 is used to connect the LAN cable. Port 1 is the redundant port*.

Note: Multiple Networks and LAN Redundancy

• * When using an MPMx card with the four ports RTM LAN card, connect the LAN cable to LAN 4.
With Multiple Networks and LAN Redundancy configurations, connect to the LAN 3 port.

• The RTM LAN type card is always required with Multiple Networks and LAN Redundancy

configurations.

Figure below shows the four LAN ports RTM LAN card.

RTM LAN Card - four LAN Ports

Ports on the four ports RTM LAN card are:

● Four 1Gb LAN ports No. 1-4

● One DBG port - Debug port, for internal use.

● ARM/CM - Switch, for internal use.

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RTM LAN Card - two LAN Ports

The RTM LAN card routes data between the MPMx/MPMRx cards and components of the system, and
sends media by IP packets and provides connectivity to external IP networks.

Note: RTM LAN card with two LAN ports

• An MPMx/MPMRx card on the front of the RMX must always be seated or connected opposite to

either an RTM LAN or RTM ISDN card on the rear of the chassis.

• The RTM LAN type card is always required with Multiple Networks and LAN Redundancy
configurations.

On RMX 4000 systems, RTM LAN cards with two 1Gb ports can be used with the MPMx/MPMRx card(s).
However on systems with ISDN networks, the RTM ISDN can also be used instead of the RTM LAN.

An RTM LAN card must connect directly to an MPMx/MPMRx card. In an RMX with a single MPMx/MPMRx
card, the RTM LAN card must be installed in the rear p anel slot at the same level as the MPMx/MPMRx card.

The RTM LAN card with two LAN ports is shown next.

RTM LAN Card - two LAN Ports

Ports on the two ports RTM LAN card are two 1Gb LAN ports No. 1-2
For pin assignment information, see Pin Assignment of Ports on the RTM LAN Card .

DC Power Entry Module (PEM)

A DC PEM includes a power inlet, circuit breaker, EMI filter and backplane connectors. Power input to the
system is fed via a power rail through backplane into the power supply . Each DC PEM has it s own dedicated
power cable. The circuit switch on the rear of the RMX activates inde p end en tly an y PEM ins talled on the
RMX. A DC system has two DC PEMs, one for each power rail.

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RealPresence Collaboration Server (RMX) 4000 Components and Components Replacement

Component Slot Allocation

On the RMX 4000, components have been assigned dedicated slots as defined in the following table. Slot
numbers are located on both the front and rear of the RMX 4000.

RMX 4000 Slot Numbering

Slot ID/No. Card/Component Requirement

1-4 MPMx/MPMRx Cards Mandatory: At least one MPMx/MPMRx card is required. Each media

card also requires either an RTM ISDN or an RTM LAN card.

5 Fabric Switch Module

(FSM 4000)
6 CPU 2 Not Available (NA)
7 Logo Panel Not Available (NA)
8 C TNL 4000 unit (CPU 1) Mandatory
9-11 AC Power Supply An RMX with AC power has three power supplies installed. A 3rd

12 Fan Drawer Mandatory
13-16 RTM ISDN/RTM LAN Either an RTM ISDN or an RTM LAN card is mandatory in

17 RTM IP 4000 Mandatory
18 Blank Panel Not Available (NA)
19-21 Power Modules Mandatory:

Mandatory

power supply is redundant (n+1).
Note: Not used with DC powered systems. DC powered systems

receive Direct Current from the DC PEM.

combination with a Media card. The RTM ISDN/RTM LAN board must
be inserted in a slot opposite any MPMx/MPMRx card.

With AC power, three power supplies are installed, with the 3rd
redundant.

With DC power, two power supplies are installed with the 2nd
redundant. The center slot (#20) on the rear of the RMX 4000 is
disabled and is fitted with blank panel.

Note: Protective bonding conductor size is 14AWG (1.5mm) within
the Power Entry Model.

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RealPresence Collaboration Server (RMX) 4000 Components and Components Replacement

RealPresence Collaboration Server (RMX) 4000 LEDs

The RMX 4000 includes LEDs located on the front panel and rear panel. On the fr ont panel, the LEDs reflect
the state of the components. T he LEDs on the rear pan el indicate the st ate of the external connections and
the status of the RTM IP 4000 card.

RealPresence Collaboration Server (RMX) 4000 Front Panel LEDs

The following items appear on the RMX 4000 front panel.

RMX 4000 Front Panel LEDs

Component LED ID LED Color Description

Fan Status Green OK.

Red Warning - Fan or power failure.

Power Module/Rail Status
(AC only)

Fabric Switch Module
(FSM 4000)

AC Green OK.

Red Error - Problem with power supply. When the power

cable is unplugged, the FAIL LED is lit 2-3 seconds

before turning OFF.
DC (OK) Green OK.
DC (FAIL) Red Error - Problem with power supply. When the power

cable is unplugged, the FAIL LED is lit 2-3 seconds

before turning OFF.

OFF - all
LED’s

ERR Red ON - Major error on card.

RDY Green ON - The card has completed startup successfully.

ACT Orange Not in use.

In case of a power failure (main/cable/module) all

LEDs are OFF.

Flashes - During card startup.

Flashes - During card startup.

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RealPresence Collaboration Server (RMX) 4000 Components and Components Replacement

RMX 4000 Front Panel LEDs

Component LED ID LED Color Description

Media Card ERR Red ON - Major error on card.

Flashes - During card startup.
RDY Greenish

Yellow

ACT Amber ON - At least one participant is connected to a

HS Blue Flashes - Shut down process initiated by lightly

CNTL 4000 Unit ERR Red ON - Major system error. In case of an active alarm

RDY Green ON - CPU card has successfully completed startup.

ON - The card has completed startup successfully,

after the ERR, RDY & ACT LEDs have stopped

flashing.

Flashes - During card startup.

conference.

Flashes - During card startup.

pulling the CPU ejector levers. This LED flashes in

synchronization with the HS LED of CNTL 4000 card.

ON - Card is in a power down mode.

Card removal Initiated - The card can be removed

safely once the CPU ejector levers are fully open.

Card Insertion Initiated - If during the startup phase

the blue HS LED remains lit, please ensure that the

card is properly seated in the chassis. If this problem

persists, contact your next level of support.

this light is ON, and the RDY green is OFF.

OFF - Normal.

Flashes - During system startup.

This light turns green after completing the entire

system configuration.

OFF - Turns OFF when the ERR red LED is

activated.

Flashes - During system startup.
ACT Maroon ON - At least one endpoint is connected to the

system.

Flashes - During system startup.
HD Red OFF - Normal.

Flashes - Hard disk is active.

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RealPresence Collaboration Server (RMX) 4000 Components and Components Replacement

RMX 4000 Front Panel LEDs

Component LED ID LED Color Description

CNTL 4000 Unit (continued) HS Blue/Red Flashes - Indicates when the power down process is

initiated on an MPMx/MPMRx card. This LED flashes

in synchronization with the MPMx/MPMRx cards HS

LED.

OFF - Normal

ON - CPU may be removed.

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RealPresence Collaboration Server (RMX) 4000 Components and Components Replacement

RealPresence Collaboration Server (RMX) 4000 Rear Panel LEDs

This section introduces LEDs on the RealPresence Collaboration Server (RMX) 4000 rear panel.

RTM IP 4000

The following LEDs appear on the RTM IP 4000 card.

RTM IP 4000 LEDs

Component LED Name LED Color Description

LAN 1 LNK Green ON with an active network connection, flickers with Packet

activity.

1Gb Green ON with a 1Gb online connection, flickers with Packet

activity.

LAN 2-5 LNK Amber ON with a 100Mb online connection.

ACT Green ON with network connection, flickers with Packet activity.

OFF-1Gb or no connection.

LAN 6
10/100Mb ShMG

INT
(No.) 1-6

ST ANDBY Green When the user in the RMX Manager/Client presses the

ShMG (Shelf
Manager)

LNK Amber ON - online connection, flickers with Packet activity.

OFF - No Link.

100 Green ON - Connection 100Mb.

OFF - Connection is not 100Mb or No Link.

LINK Green ON with an active network connection, flickers with Packet

activity.

T/R Amber ON with a 1Gb online connection, flickers with Packet

activity.

System Shut Down (red) button in the Hardware Monitor tool
bar, the system should enter a standby mode and the LED
turns ON. Only the media and control unit cards are in a
standby mode. Shelf Manager remains active.

Turn the system OFF/ON to exit the standby mode.

ERR Red ON - Major error on RTMIP 4000 card.

Flashes - During system startup.

ACT Amber ON - Packet flow to and from the MCU chassis.

Flashes - During system startup.

RDY Green ON - RTM IP 4000 card has successfully completed startup.

Flashes - During system startup.

HS Blue Hot Swap not supported.

OFF - Normal.
Flashes for a second during initial power up.

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RTM LAN LEDs - four LAN Ports

The four LAN ports RTM LAN card is shown next.

The following LEDs appear on the four ports RTM LAN card:

RTM LAN LEDs

Function Name LED Name LED Color Description

LAN 1-4 1 Gb Amber ON when 1Gb connection is online, flickers with Packet

activity.

LNK Green ON with an active network connection, flickers with Packet

activity.

HS Blue OFF - Normal.

Flashes - During the startup of a media card and control unit.
Also flashes when the RTM LAN card is powered down.

ON - RTM LAN card may be removed.

RTM LAN LEDs - two LAN Ports

The two LAN ports RTM LAN card is shown next.

The following LEDs appear on the two ports RTM LAN card:

RTM LAN LEDs

Function Name LED Name LED Color Description

LAN 1-2 1 Gb Green ON when 1Gb connection is online, flickers with Packet

activity.

LNK Amber ON with an active network connection, flickers with Packet

activity.

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RealPresence Collaboration Server (RMX) 4000 Components and Components Replacement

RTM LAN LEDs

Function Name LED Name LED Color Description

HS Blue OFF - Normal.

Flashes - During the startup of a media card and control unit.
Also flashes when the RTM LAN card is powered down.

ON - RTM LAN card may be removed.

RTM ISDN card - 12 PRI ports, one LAN port

The following LEDs appear on the RTM ISDN card with 12 PRI ports and one LAN port.

.

RTM ISDN LEDs

Function Name LED Name LED Color Description

LAN 1 1 Gb Amb er ON when 1Gb connection is online, flickers with Packet

activity.

LNK Green ON with an active network connection, flickers with Packet

activity.

PRI OFF Span x not in use.

Green Span x is OK.
Red Span x red alarm (LOS - Loss of Signal)

ShMG HS Blue OFF - Normal.

Flashes - During the startup of a media card and control
4000 unit.

This LED is activated when the MPMx/MPMRx card Hot
Swap functionality initiates a power off routine on the
MPMx/MPMRx cards.

ON - Power on the RTM ISDN card has been switched OFF.
This LED is activated by the card when the MPMx/MPMRx’s
card Hot Swap functionality powers off the MPMx/MPMRx
cards.

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RealPresence Collaboration Server (RMX) 4000 Components and Components Replacement

RTM ISDN card - 9 PRI ports, four LAN ports

The following LEDs appear on the RTM ISDN Card with 9 PRI ports and four LAN port.

RTM ISDN LEDs

Function Name LED Color Description

OFF - Normal.

HS Blue

OFF Span x not in use.

PRI

LAN 1-4 - 1 Gb Amber ON when 1Gb connection is online, flickers with Packet activity.
LAN 1-4 - LNK Green ON with an active network connection, flickers with Packet activity.

Green Span x is OK.
Red Span x red alarm. (LOS - Loss of Signal)

Flashes - During the startup of a media card and control unit.
Also flashes when the RTM LAN card is powered down.

ON - RTM LAN card may be removed.

DC PEM LEDs

The following LEDs appear on the DC PEM.

.

RMX 4000 DC PEM LEDs

Function Name LED Name LED Color Description

DC Power POWER OK Green ON - Power input is within required voltage specifications:

-38.5V to -70V

Not lit OFF - No LED indication, Power supply or power failure.

POLARITY
ERROR

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Red Polarity Error. Switch the polarity of the two cables

connected to the DC power supply!

RealPresence Collaboration Server (RMX) 4000 Components and Components Replacement

Component Replacement

The RMX 4000 is designed with ease of maintenance in mind. Most components are swappable and are
accessible directly via the front panel or the rear panel.

Caution: Hot swappable?

The MPMx/MPMRx power supplies and Fan tray are Hot Swappable. The Fan tray must be replaced
immediately or the temperature spike in the RMX will initiate a shutdown. The RTM IP 4000, RTM
ISDN, RTM LAN, Fabric Switch Module (FSM) 4000 and the CTNL 4000 are not Hot Swappable.
System shutdown is required when replacing the RTM IP 4000, RTM ISDN, RTM LAN, FSM 4000
and the CTNL 4000.

The following sections describe how to replace the faulty components:

● CNTL 4000 Module, see Replace the CNTL 4000 Module .

● AC Power Supply Modules, see Replace an AC Power Supply Module .

● Fan Drawer, see Replace the Fan Drawer .

● Adding an Air Filter, see Insert an Air Filter (Optional) in the Fan Drawer .

● MPMx/MPMRx card. This card is hot-swap enabled. see Remove a Faulty MPMx/MPMRx Card .

● RTM ISDN card, see Install or Replace the RTM ISDN Card .

● RTM IP 4000 card, see Replace the RTM IP 4000 Card .

● RTM LAN card, Replace the RTM LAN .

● Replacing the Fabric Switch Module (FSM 4000), Replace the Fabric Switch Module (FSM 4000) .

Caution: Before replacing any components

• All maintenance tasks are to be performed by qualified, authorized personnel.

• Use only replacement parts supplied by your dealer.

• Follow all procedures. Do not skip any steps.

Before replacing parts:

● To ensure a part needs replacing, complete the troubleshooting procedures.

● Identify exactly which part needs replacing.

● Make sure you have the correct replacement part on hand.

● Make sure you are using proper ESD equipment, to prevent damage to the system

Note: Blue HS LED

On all cards, if during the startup phase the blue HS LED remains lit, please make sure that the card
is properly seated in it’s slot. If this problem persists, contact your next level of support.

Use the PMC Compatible Ejector Lever

On the RMX 4000 most components are fitted with ide ntical ejector levers that are used to release or fasten
the components to their slot.

The ejector levers can be moved to three positions:

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RealPresence Collaboration Server (RMX) 4000 Components and Components Replacement

1 Closed/Locked - The ejector levers are pushed up against the car d’s panel and the lock catch is in

the standard closed position (as shown below).
In this position the card is locked in the MCU housing and cannot be removed.

2 Partially Open - The ejector levers are partially open and the blue HS LEDs on the card and the

Control Unit are flashing. When the blue LEDs are constantly lit the card is in a powered- down mode
and can be safely removed.

3 Fully Open - The ejector levers are in the fully open position. In this position the card is relea se d

from the MCU housing and can be removed.

To open and close the ejector levers:

● Unlocking the Lock Catch - With your thumb on the handle (2) and your index finger on the lock
catch (1), pinch thumb and finger together while lifting the handle away from the chassis.

Caution: Initiated process cannot be terminated

Once the removal sequence is initiated the process cannot be terminated and the HS led flashes
when activated.

● Closing the Lever - With your thumb on the hand le ( 2) and press th e lever again st the pa nel until it
clicks into place.

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RealPresence Collaboration Server (RMX) 4000 Components and Components Replacement

Replace the CNTL 4000 Module

The CPU module is the management system of the RMX 4000. Use the following procedure to replace a
CNTL 4000 Module.

To replace the CNTL 4000 module:

1 Ensure that the power switch/circuit switch on the RMX 4000 is turned OFF (O).
2 Unscrew the captive screws on the front panel of the CNTL 4000 Module that secure the module to

the chassis.

3 Use the metal ejector lever to pull the CNTL 4000 Module out of its slot in the Backplane.
4 Carefully slide the CNTL 4000 Module out through the front panel.

5 On the CNTL 4000 Module to be installed, move the ejector lever to the fully open position.
6 Slide in the replacement CNTL 4000 Module.
7 Push the CNTL 4000 Module firmly into the Backplane, making sure it is properly seated in its slot.
8 Ensure that the metal ejector lever is fully retracted into its housing.
9 Tighten the captive screws on the front panel of the CNTL

chassis.

10 Turn ON the RMX 4000.

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4000 Module to secure the module to the

RealPresence Collaboration Server (RMX) 4000 Components and Components Replacement

Replace an AC Power Supply Module

Two units supply power to the RMX 4000 (3rd optional - AC only), each unit with its own power cord. Use
the following procedure to replace a Power Supply unit.

Warning: Power supply type

Please verify the type of power supply used on your RMX 4000. Do not insert a different type of
power supply than the type currently installed on your system.

To replace an AC power supply module:

1 Unscrew the captive screws on the front panel of the Power Supply unit that secures the unit to the

chassis.

2 Using your right hand, press your thumb on t he pre ssu r e la tc h an d with y ou r finge rs inserted in the

hand grip (on top), pull the Power Supply unit out.

3 Carefully slide the Power Supply unit out from the front slot.

4 Slide in the replacement Power Supply unit.

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RealPresence Collaboration Server (RMX) 4000 Components and Components Replacement

5 Push the Power Supply unit firmly into the Backplane, making sure it is properly seated in its slot,

and that the latch is in a locked position.

6 Tighten the captive screws on the front panel of the Power Supply unit to the chassis.

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RealPresence Collaboration Server (RMX) 4000 Components and Components Replacement

Replace the Fan Drawer

Eight fans are mounted in the Fan drawer, where the airflow is from right to left. Should one of these fans
fail as indicated by a Fan LED, you are required to replace the Fan drawer.

To replace the fan drawer:

1 Unscrew the captive screws on the front panel of the Fan drawer secured to the Fan chassis.
2 Use the finger grip, pull the Fan drawer out of its slot in the Backplane.

3 Carefully slide the Fan drawer out through the front panel.

Caution: Fan drawer replacement must be done immediately

The Fan drawer can be replaced when the RMX unit is ON, but a replacement drawer must be
inserted immediately. The temperature increase is detected by the system, and when critical, a
system shutdown is initiated.

4 Slide in the replacement Fan drawer.
5 Push the Fan drawer firmly into the Backplane, making sure it is properly seated in its slot.
6 Tighten the captive screws on the front panel of the Fan drawer to the chassis.

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RealPresence Collaboration Server (RMX) 4000 Components and Components Replacement

Insert an Air Filter (Optional) in the Fan Drawer

In the fan drawer , a n Air Filter ca n be added a s a n option. You must order this part through your next level
of support.

To insert an air filter in the fan drawer:

1 Ensure that the power switch/circuit switch on the RMX 4000 is turned OFF (O).

Caution: Replace the air filter when RMX 4000 is turned off

The air filter cannot be replaced when the RMX 4000 unit is ON.

2 Unscrew the captive screws on the front panel of the Fan drawer secured to the Fan chassis.
3 Use the finger grip, pull the Fan drawer out of its slot in the Backplane.

4 Carefully slide the Fan drawer out through the front panel.
5 Open the filter tray, by unscrewing two screws on the tray.

6 Remove the existing air filter.

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RealPresence Collaboration Server (RMX) 4000 Components and Components Replacement

7 Insert a new or cleaned air filter into the filter tray.
8 Close the filter tray by tightening the two screws on the tray.
9 Insert and slide in th e Fan dra wer.
10 Push the Fan drawer firmly into the Backplane, making sure it is properly seated in its slot.
11 Tighten the captive screws on the front panel of the Fan drawer to the chassis.
12 Turn ON the RMX 4000.

Note: Replace and clean air filter every six months

It is recommended that the air filter be replaced or cleaned every six months.

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RealPresence Collaboration Server (RMX) 4000 Components and Components Replacement

Remove a Faulty MPMx/MPMRx Card

Note: Upgrade from MPM+ to MPMRx ca rd mode

When upgrading from MPM+ to MPMRx, all connections to the RTM IP 4000 require Ferrite cables.

All MPMx/MPMRx cards can be installed or removed while the RMX 4000 is powere d on and operating.
Prior to removing an MPMx/MPMRx card the captive screws must be unscrewed and the ejector levers must

be opened to initiate a “power down” on the card.

To remove a faulty MPMx/MPMRx card:

1 If applicable, loosen the captive screws and remove the slot cover.
2 Power down the card by partially opening the ejector levers until the blue HS LED on the card and

the Control Unit start to flash.

Note: Initiated process cannot be terminated

Once the removal sequence is initiated the process cannot be terminated and the HS LED flashes.

3 The power off sequence for the interconnected MPMx/MPMRx and RTM ISDN cards are initiated as

follows:

 All participant connections on the card are disconnected.
 A fault is generated on the system.
 For each disconnected participant, a particip ant disconnection event is written to the CDR with the

disconnection cause Disconnected by Operator.

 New participant connections are blocked when the card is removed.
 If an RTM ISDN card is connected to the MPMx/MPMRx card it is also po wered of f and all H.320

and ISDN-Voice participants are disconnected.

 When an RTM ISDN card is removed, its resources are deducte d from the system Reso urces list.
 A Log File entry is written indicating MPMx/MPMRx card removal.
 Port usage is re-calculated and the Port Gauges and V ideo/V oice Port Configuration dialog boxes

are updated.

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RealPresence Collaboration Server (RMX) 4000 Components and Components Replacement

4 When the blue HS LEDs on the MPMx/MPMRx, RTM ISDN and Control Unit stop flashing and

remain lit, unscrew the captive screws and move the ejector levers to their fully open position and
remove the MPMx/MPMRx card.

5 Carefully slide the MPMx/MPMRx card out through the front panel.

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RealPresence Collaboration Server (RMX) 4000 Components and Components Replacement

Install or Replace MPMx/MPMRx Card on the RealPresence Collaboration Server (RMX) 4000

All MPMx/MPMRx cards can be installed or removed while the RMX 4000 is powere d on and operating.

Note: Upgrade from MPM/MPM+ to MPMRx card mode

When upgrading from MPM/MPM+ to MPMRx, all connections to the RTM IP 4000 require Ferrite
cables.

If only one media card is installed in the system, it must be inserted in the top slot of the RMX
chassis.

To remove a faulty MPMx/MPMRx card:

1 If applicable, loosen the captive screws and remove the slot cover.
2 On the card to be installed, move the ejector levers to their full open position.
3 Insert the card into the slot until the ejector levers touch the front edge of the card cage.
4 Push the ejector levers to their closed position and tighten the captive screws on each side of the

card, securing the MPMx/MPMRx card to the RMX.
The blue HS LEDs on the MPMx/MPMRx card and the Control Unit start flashing and the power on

cycle for the card is initiated:

 The card resources are added to the system resources list
 The number of available resources on the RMX is usually increased to the current CFS license

level
 Port usage is recalculated and the Port Gauges and Video/Voice Port Configuration are updated
When the power on cycle of the MPMx/MPMRx card is completed, the blue HS LEDs will turn OFF.

The green RDY LED on the MPMx/MPMRx card switches on and remains lit.

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RealPresence Collaboration Server (RMX) 4000 Components and Components Replacement

Install or Replace the RTM ISDN Card

Carry out the following procedures to remove a RTM LAN or existing ISDN card, or install a new or
replacement RTM ISDN card on the RMX 4000.

To remove an RTM LAN or existing ISDN card:

1 Ensure that the power switch on the RMX 4000 is turned OFF (O).
2 Remove the RTM LAN or RTM ISDN card by unscrewing the captive screws that fasten the card to

the RMX. When removing a card, use the metal ejector levers to pull the RTM LAN or RTM ISDN
card out of its slot from the backplane.

3 Slide out the RTM LAN or RTM ISDN card.

To install a new or replacement RTM ISDN card:

1 On the RTM ISDN card move the ejector levers to their fully open position.
2 Slide the new RTM ISDN card into its slot.

Note: RTM ISDN card and MPMx/MPMRx card

An RTM ISDN card must connect directly to an MPMx/MPMRx card in the opposite facing front slot.

3 Push the card into the slot until the ejector levers touch the front edge of the card cage. Push the

ejector levers to their fully closed position.

4 Tighten the captive screws on each side of the rear panel of the card, securing the RTM ISDN card

to the MCU.

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RealPresence Collaboration Server (RMX) 4000 Components and Components Replacement

5 Connect the RJ-45 terminated PRI cables into any PRI ports.

7 E1 or 9 T1 cables can be connected to each RTM ISDN card, up to a total of 14 E1 or 18 T1 PRI
cables when a maximum of two RTM ISDN cards are installed.

6 Turn ON the RMX 4000.
7 Login on to the RMX Web Client. When a new ISDN card is installed you are required to do the

following:

 Update your licence. For more information, see Fir st Entry Power-up and Configuration in the

RealPresence Collaboration Server 1500/1800/2000/4000 (RMX) Getting Started Guide

 In the ISDN Network Services, define a New ISDN Network Service.

For more information, see Adding/Modifying ISDN Network Services in the

RealPresence Collaboration Server 1500/1800/2000/4000 (RMX) Administrator’s Guide

.

.

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RealPresence Collaboration Server (RMX) 4000 Components and Components Replacement

Replace the RTM IP 4000 Card

Note: RTM IP 4000 connections to MPMx/MPMRx card

RTM IP 4000 connections require Ferrite cables when connecting to MPMx/MPMRx cards.

The RTM IP 4000 card on the r ear of the RMX 400 0 provides co nnectivity to all the MCU modules. Use the
following procedure to replace the RTM IP 4000 card.

To replace the RTM IP 4000 card:

1 Ensure that the power switch/circuit switch on the RMX 4000 is turned OFF (O).
2 Remove the cables connected to the card.
3 Unscrew the captive screws on the rear panel of the RMX 4000 that secure the

RTM IP 4000 card.

4 Use the metal ejector levers to pull the RTM IP 4000 card out of its slot in the backplane.

5 Carefully slide the RTM IP 4000 card out through the rear panel.
6 On the card to be installed, move the ejector levers to their fully open position.
7 Slide in the replacement RTM IP 4000 card.
8 Push the RTM IP 4000 card firmly into the backplane, making sure it is properly seated in its slots.
9 Ensure that the metal ejector levers are fully retracted into their housings.
10 Tighten the captive screws on the rear panel of the RMX 4000 that secure the

RTM IP 4000 card.

11 Reconnect the cables.
12 Turn ON the RMX 4000.

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RealPresence Collaboration Server (RMX) 4000 Components and Components Replacement

Replace the RTM LAN

The RTM LAN card on the rear of the RMX 4000 provides connectivity to all the MCU modules. Use the
following procedure to replace the RTM LAN card.

To replace the RTM LAN card:

1 Ensure that the power switch/circuit switch on the RMX 4000 is turned OFF (O).
2 Remove the cables connected to the card.
3 Unscrew the captive screws on the rear panel of the RMX 4000 that secure the

RTM LAN card.

4 Use the metal ejector levers to pull the RTM LAN card out of its slot in the backplane.

5 Carefully slide the RTM LAN card out through the rear panel.
6 On the card to be installed, move the ejector levers to their fully open position.
7 Slide in the replacement RTM LAN card.
8 Push the RTM LAN card firmly into the media card, making sure it is properly seated in its slots.
9 Ensure that the metal ejector levers are fully retracted into their housings.
10 Tighten the captive screws on the rear panel of the RMX 4000 that secure the RTM LAN card.
11 Reconnect the cables.
12 Turn ON the RMX 4000.

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RealPresence Collaboration Server (RMX) 4000 Components and Components Replacement

Replace the Fabric Switch Module (FSM 4000)

This procedure replaces the FSM 4000 from the RMX 4000.

To replace the Fabric Switch Module:

1 Ensure that the power switch/circuit switch on the RMX 4000 is turned OFF (O).
2 Loosen the captive screws that fasten the module to the MCU.
3 Remove the Fabric Switch Module (FSM 4000). Use the metal ejector levers to pull the Fabric

Switch Module (FSM 4000) out of its slot in the backplane.

4 Carefully slide the Fabric Switch Module (FSM 4000) out through the front panel.

5 On the card to be installed, move the ejector levers to their fully open position.
6 Slide in the replacement Fabric Switch Module (FSM 4000).
7 Push the Fabric Switch Module (FSM 4000) firmly into the backplane, making sure it is properly

seated in its slots.

8 Ensure that the metal ejector levers are fully retracted into their housings.
9 Tighten the captive screws on the rear panel of the RMX 4000 th at secure the Fabric Switch Mo dule

(FSM 4000).

10 Turn ON the RMX 4000.

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Pin Assignment

Pin Assignment of Ports on the RTM IP 4000 Card

This section introduces the pin assignment of Serial port and LAN ports on the RTM IP 4000 card.

Serial (Debug) Port Pin Assignment

The figure and table below show the pin assignmen t of Serial port on the R TM IP 4000 card. DB-9 connector
terminated serial cable is used for connecting the port.

Serial Port Pin Assignment

Pin Signal Name Description

1 N/A No Connection
2 RxD Receive Data
3 TxD Transmit Data
4 N/A No Connection
5 GND Ground
6 N/A No Connection
7 N/A No Connection
8 N/A No Connection
9 N/A No Connection

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Pin Assignment

LAN Port 1 Pin Assignment

The figure and table below show the pin assignment of LAN port 1 on the RTM IP 4000 card. RJ45 connector
terminated cable is used for connecting the port.

LAN Port 1 Pin Assignment

Pin Signal Name Description

1
2BI_DA­3BI_DB+
4BI_DB­5 BI_DC+
6 BI_DC­7 BI_DD+
8 BI_DD-

BI_DA+ BidirectionalpairA+

BidirectionalpairA‐

BidirectionalpairB+

BidirectionalpairB‐

BidirectionalpairC+

BidirectionalpairC‐

BidirectionalpairD+

BidirectionalpairD‐

LAN Ports 2 to 6 Pin Assignment

The figure and table below show the pin assignment of LAN ports 2-6 on the RTM IP 4000 card. RJ45
connector terminated cable is used for connecting the ports.

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Pin Assignment

LAN Ports 2 to 6 Pin Assignment

Pin Signal Name Description

1
2
3
4 N/A No Connection

5 N/A No Connection
6

7 N/A No Connection
8 N/A No Connection

Tx+ TransmitData+

Tx‐ TransmitData‐

Rx+ ReceiveData+

Rx‐ ReceiveData‐

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Pin Assignment

Pin Assignment of Ports on the RTM ISDN Card

This section introduces the pin assignment of PRI ports and LAN ports on the RTM ISDN card.

PRI Port Pin Assignment

The figure and table below show the pin assignment of PRI ports on the RTM ISDN card. RJ45 connector
terminated cable is used for connecting the ports.

PRI Port Pin Assignment

Pin Signal Name Description

1
2
3 N/A No connection

4

5

6 N/A No connection

7 N/A No connection
8 N/A No connection

Rx/Ring ReceiveRing

Rx/Tip ReceiveTip

Tx/Ring TransmitRing

Tx/Tip TransmitTip

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Pin Assignment

LAN Port Pin Assignment

The figure and table below show the pin assign ment o f LAN por t s on the RTM ISDN card. RJ45 connector
terminated cable is used for connecting the port.

LAN Port Pin Assignment

Pin Signal Name Description

1
2BI_DA­3BI_DB+
4BI_DB­5 BI_DC+
6 BI_DC­7 BI_DD+
8 BI_DD-

BI_DA+ BidirectionalpairA+

BidirectionalpairA‐

BidirectionalpairB+

BidirectionalpairB‐

BidirectionalpairC+

BidirectionalpairC‐

BidirectionalpairD+

BidirectionalpairD‐

DBG (Debug) Port Pin Assignment

The figure and table below show the pin assignment of DBG port, the serial (Debug) port on the RTM ISDN
card - 9 PRI ports, four LAN port s. RJ45 connector terminate d serial cable is used for connecting for this

port.

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Pin Assignment

DBG Port Pin Assignment

Pin Signal Name Description

1
2
3
4
5
6
7
8

N/A Noconnection

N/A Noconnection

N/A Noconnection

GND

RxD

Ground
Receive Data

TxD Transmit Data

N/A Noconnection

N/A Noconnection

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Pin Assignment

Pin Assignment of Ports on the RTM LAN Card

This section introduces the pin assignment of DBG port and LAN ports on the RTM LAN card.

LAN Ports Pin Assignment

The figure and table below show the pin assignment of LAN port s on the RTM LAN card. RJ45 connector
terminated cable is used for connecting the ports.

LAN Ports Pin Assignment

Pin Signal Name Description

1
2BI_DA­3BI_DB+
4BI_DB­5 BI_DC+
6 BI_DC­7 BI_DD+
8 BI_DD-

BI_DA+ BidirectionalpairA+

BidirectionalpairA‐

BidirectionalpairB+

BidirectionalpairB‐

BidirectionalpairC+

BidirectionalpairC‐

BidirectionalpairD+

BidirectionalpairD‐

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Pin Assignment

DBG (Debug) Port Pin Assignment

The figure and table below show the pin assignment of DBG , the serial (Debug) por t on the RTM LAN card

- four LAN ports. RJ45 connector terminated serial cable is used for connecting the port.

DBG Port Pin Assignment

Pin Signal Name Description

1
2
3
4
5
6
7
8

N/A Noconnection

N/A Noconnection

N/A Noconnection

GND

RxD

Ground
Receive Data

TxD Transmit Data

N/A Noconnection

N/A Noconnection

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