Polycom RealPresence RMX 1800 Hardware Manual

Hardware Guide

Version 8.5 | Dece m ber 20 14 | 3275-69957-004/B

RealPresence® Collaboration
Server (RMX®) 1800

Copyright© 2014, Polycom, Inc. All rights reserved. No part of this document may be reproduced, translated into another
language or format, or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the
express written permission of Polycom, Inc.

6001 America Center Drive
San Jose, CA 95002
USA

Trademarks Polycom

trademarks and/or service marks of Polycom, Inc. and are registered and/or common law marks in the United States
and various other countries.

All other trademarks are property of their respective owners. No portion hereof may be reproduced or transmitted in any
form or by any means, for any purpose other than the recipient's personal use, without the express written permission
of Polycom.

®

, the Polycom logo and the names and marks associated with Polycom products are

End User License Agreement By installing, copying, or otherwise using this product, you acknowledge that you

have read, understand and agree to be bound by the terms and conditions of the End User License Agreement for this
product. The EULA for this product is available on the Polycom Support page for the product.

Patent Information The accompanying product may be protected by one or more U.S. and foreign patents and/or

pending patent applications held by Polycom, Inc.

Open Source Software Used in this Product This product may contain open source software. You may receive

the open source software from Polycom up to three (3) years after the distribution da te of the applicable product or
software at a charge not greater than the cost to Polycom of shipping or distributing the software to you. To receive
software information, as well as the open source software code used in this product, contact Polycom by email at
[e-mail].

Disclaimer While Polycom uses reasonable efforts to include accurate and up-to-date information in this document,

Polycom makes no warranties or representations as to its accuracy. Polycom assumes no liability or responsibility for
any typographical or other errors or omissions in the content of this document.

Limitation of Liability Polycom and/or its respective suppliers make no representations about the suitability of the

information contained in this document for any purpose. Information is provided "as is" without warranty of any kind and
is subject to change without notice. The entire risk arising out of its use remains with the recipient. In no event shall
Polycom and/or its respective suppliers be liable for any direct, consequential, incidental, special, punitive or other
damages whatsoever (including without limitation, damages for loss of business profits, business interruption, or loss of
business information), even if Polycom has been advised of the possibility of such damages.

Customer Feedback We are striving to improve our documentation quality and we appreciate your feedback. Email

your opinions and comments to [e-mail].

Polycom Support Visit the Polycom Support Center for End User License Agreements, software
downloads, product documents, product license s, troubleshooting tips, service requests, and more.

2

Environmental

This product is compliant with the requirements of the recast RoHS Directive 2011/65/EU. Information can be
obtained from Polycom Ltd, 270 Bath Road, Slough, Berkshire, SL1 4DX, UK or via:

[e-mail]

Information on recycling can be found at: www.polycom.com/WEEE
Disposal of this equipment should be carried out in accordance with local environmental guidelines and regulations

for waste. For further information please contact: [e-mail]

Batteries
Below is a listing of batteries that could be present in the product:
Description:Internal CMOS battery
Type:CR2032 Lithium Coin Cell
Weight:3.3g

Batteries used in this product are in compliance with EU Battery Directive 2006/66/EC.
Batteries in this product are not based on mercury, lead or cadmium technologies.
Batteries in this product are not intended to be replaced or removed by the user

Additional information on the safe use and recycling of batteries can be found at: www.polycom.com/batteries

T aiwan BSMI EMC statement

Worldwide EMC statement

This is a class A product. In a domestic environment this product may cause radio interference in which case the
user may be required to take adequate measures.

Polycom, Inc. 3

Optional ISDN interface card

If the above is fitted to the system then the following statements also apply;

United States Federal Communication Commission (FCC)

This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the ISDN
card itself is a label that contains, among other information, a product identifier in the format US:AAAEQ##TXXXX.
If requested, this number must be provided to the telephone company.

The following USOC, FIC and SOC codes are applicable to this equipment;
USOC Jacks: RJ48S
Service Order Code: 6.0N
Facility Interface Code: 04DU9.DN, 04DU9.BN, 04DU9.1KN, 04DU9.1SN
If this equipment causes harm to the telephone network, the telephone company will notify you in advance that

temporary discontinuance of service may be required. But if advance notice isn't practical, the telephone company
will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC
if you believe it is necessary.

The telephone company may make changes in its facilities, equipment, operations or procedures that could affect
the operation of the equipment. If this happens the telephone company will provide advance notice in order for you
to make necessary modifications to maintain uninterrupted service.

If trouble is experienced with this equipment, for repair or warranty information, please contact Polycom Inc in the
U.S.A. 1-888-248-8294. If the equipment is causing harm to the telephone network, the telephone company may
request that you disconnect the equipment until the problem is resolved.

Connection to party line service is subject to state tariffs. Cont act the state public utility commission, public service
commission or corporation commission for information.

Polycom, Inc. 4

Table of Content

Table of Content

Hardware Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Main Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

System Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Conferencing Capacities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Resource Capacities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Resource Capacities in Non-Mixed Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Resource Capacities in Mixed Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

VSW Maximum Capacities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

ISDN Resource Capacities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Prepare for Installing RealPresence Collaboration Server (RMX) 1800 . . . . . . . 17

RealPresence Collaboration Server (RMX) 1800 Site Requirements . . . . . . . . . . . . . . . . . . . 17

Safety Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Shelf Mount Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Installation Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Unpack the RealPresence Collaboration Server (RMX ) 1800 . . . . . . . . . . . . . . . . . . . . . . . . . 18

Install the RealPresence Collaboration Server (RMX) 1800 . . . . . . . . . . . . . . . . 20

Mount the RealPresence Collaboration Server (RMX) 1800 on a Shelf . . . . . . . . . . . . . . . . . 20

Connect the RealPresence Collaboration Server (RMX) 1800 to a Power Source . . . . . . . . . 21

Connect Cables to the RealPresence Collaboration Server (RMX) 1800 . . . . . . . . . . . . . . . . 21

First-time Power-up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

RealPresence Collaboration Server (RMX) 1800 Front Panel . . . . . . . . . . . . . . . . . . . . . 23

RealPresence Collaboration Server (RMX) 1800 Rear Panel . . . . . . . . . . . . . . . . . . . . . 24

Regulatory Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Important Safeguards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Remarques importantes concernant la sécurité . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Regulatory Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

USA and Canadian Regulatory Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Russia Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . 30

Customs Union (Russia, Belarus, Kazakhstan) Regulatory Information . . . . . . . . . . . . . . 30

European Economic Area (EEA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Japan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Chinese . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Polycom, Inc. 5

Table of Content

Korea . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Polycom, Inc. 6

Hardware Description

This Hardware Guide provides information on the Polycom® RealPresence® Collaboration Server (RMX®)
1800 and its components.

Note: Illustrations in this book

Illustrations in this book are for your reference only and may not accurately depict the actual system.

Main Features

The Polycom RealPresence Collaboration Server (RMX) 1800 offers the following features:

● Linux

● Standard network ports (H.323, SIP, LAN and ISDN)

● New hardware codec technologies

● Up to 1080p60 high definition video conferencing

● Telecommunication grade high availability and on-line upgrading

● Easy integration of conference elements into extern al ne two r k mana ge m en t

● Enhanced Continuous Presence (multi-image video)

● IVR (Interactive Voice Response) module

● Both H.264 SVC endpoints-only conferencing, and AVC-SVC mixed conferencing

● Hot backup to offer high availability and a rapid recovery solution

®

Polycom, Inc. 7

Hardware Description

System Specifications

The following table lists system specifications of the RealPresence Collaboration Server (RMX) 1800
system.

System Specifications

Physical

Height 2U (8.9 cm.)
Width 17.36 '' (44.1 cm.)
Depth 19.13 '' (48.6 cm.)
Weight Up to 14.5 Kg (31.97 lbs)

Media Protocols

Audio SAC, G.711, G.719, G.722.x, G.729A, Siren 14, Siren 22 (in mono or

stereo) and Siren LPR

Video H.261, H.263, H.263+, H.264, H.264 High Profile, H.264 SVC

Network Ports

Signaling
LAN LAN 1, LAN 2
ISDN PRI1, PRI 2, PRI 3, PRI 4,

Power Supply

AC Input/ Range, Power output Voltage range: 100-240 VAC 50-60 Hz

Power Consumption

AC Maximum Power consumption 350 w

Environment

Operating temperature 10° to 35°C (50° to 95°F)
Storage temperature -40° to 70°C (-40° to 158° F)
Relative humidity 20% to 90% non-condensing
Operating altitude Up to 5 KM (16404 Ft.)

H.323, SIP, ISDN

each can work as either
an E1 port or T1 port

Current: 10-3.5 AMP
Maximum power output: 740 w

Operating ESD 4 KV

Polycom, Inc. 8

Hardware Description

Conferencing Capacities

The following table summarizes the d ifferent conferencing cap acities of RealPresence Collaboration Server
(RMX) 1800.

System Functions and Capacities of RMX 1800 Series

System Functions Number

Maximum number of Video participants in a CP conference 200
Maximum number of Video participants in a SVC only conference 300
Maximum number of Audio-only participants in a conference 300
Maximum number of Audio calls per second 5
Maximum number of Video calls per second 2
Maximum number of conferences 200
Maximum number of Meeting Rooms 1000
Maximum number of Entry Queues 40
Maximum number of Profiles 80
Maximum number of Conference Templates 400
Maximum number of SIP Factories 40
Maximum number of IP Services 2
Maximum number of ISDN Services 2
Maximum number of IVR Services 80
Maximum number of Recording Links 20 (Default)
Maximum number of IVR Video Slides 150
Maximum number of CDR Files 2000
Maximum number of Fault Files 1000
Number of Participant alerts No limitation
Maximum number of concurrent RealPresence Collaboration Server 1800 Web Client

connections to the MCU
Maximum number Address Book entries 4000
Maximum number of Users 100

20

Maximum number of Reservations (internal scheduler) 2000

Polycom, Inc. 9

Hardware Description

Resource Capacities

This section provides information of resource capacities in non-mixed conference and mixed conference,
VSW maximum capacities at different line rates. This section also provides informati on of ISDN resou rce
capacities on RealPresence Collaboration Server (RMX) 1800 with three DSP cards equipped.

Resource Capacities in Non-Mixed Conferences

The following table lists the system capacities for each license in non-mixed con ferences when the system
has three DSP cards.

Licensed Capacity for Systems with Three DSP Cards, in Non-mixed Conferences

AVC

Licenses

5 1 2 5 10 10 60 15 15
10 2 5 10 20 20 120 30 30
15 3 7 15 30 30 180 45 45
20 5 10 20 40 40 240 60 60
25 6 12 25 50 50 300 75 75
30 7 15 30 60 60 300 90 90
35 8 17 35 7070300 105 105
40 10 20 40 80 80 300 120 120
45 11 22 45 90 90 300 135 135
50 12 25 50 100 100 300 150 150
55 13 27 55 110 110 300 165 150
60 15 30 60 120 120 300 180 150
65 16 32 65 130 130 300 195 150
70 17 35 70 140 140 300 210 150

1080p60

AVC
1080p30

AVC
HD720p30

AVC
SD

AVC
CIF Audio

SVC
720p

SVC
1080p

75 18 37 75 150 150 300 225 150
80 20 40 80 160 160 300 240 150
85 21 42 85 170 170 300 255 150
90 22 45 90 180 180 300 270 150
95 23 47 95 190 190 300 285 150
100 25 50 100 200 200 300 300 150

Polycom, Inc. 10

Hardware Description

The following table lists port ratios for each license in non-mixed conferences when the system has three
DSP cards.

Port Ratios for Systems with Three DSP Cards

AVC

Licenses

5 0.20 0.40 1.00 2.00 2.00 12.00 3.00 3.00
10 0.20 0.50 1.00 2.00 2.00 12.00 3.00 3.00
15 0.20 0.47 1.00 2.00 2.00 12.00 3.00 3.00
20 0.25 0.50 1.00 2.00 2.00 12.00 3.00 3.00
25 0.24 0.48 1.00 2.00 2.00 12.00 3.00 3.00
30 0.23 0.50 1.00 2.00 2.00 10.00 3.00 3.00
35 0.23 0.49 1.00 2.00 2.00 8.57 3.00 3.00
40 0.25 0.50 1.00 2.00 2.00 7.50 3.00 3.00
45 0.24 0.49 1.00 2.00 2.00 6.67 3.00 3.00
50 0.24 0.50 1.00 2.00 2.00 6.00 3.00 3.00
55 0.24 0.49 1.00 2.00 2.00 5.45 3.00 2.73
60 0.25 0.50 1.00 2.00 2.00 5.00 3.00 2.50
65 0.25 0.49 1.00 2.00 2.00 4.62 3.00 2.31

1080p60

AVC
1080p30

AVC
HD720p30

, in Non-mixed Conferences

AVC
SD

AVC
CIF

Audio/SVCSVC

720p

SVC
1080p

70 0.24 0.50 1.00 2.00 2.00 4.29 3.00 2.14
75 0.24 0.49 1.00 2.00 2.00 4.00 3.00 2.00
80 0.25 0.50 1.00 2.00 2.00 3.75 3.00 1.88
85 0.25 0.49 1.00 2.00 2.00 3.53 3.00 1.76
90 0.24 0.50 1.00 2.00 2.00 3.33 3.00 1.67
95 0.24 0.49 1.00 2.00 2.00 3.16 3.00 1.58
100 0.25 0.50 1.00 2.00 2.00 3.00 3.00 1.50

Polycom, Inc. 11

Hardware Description

The following table lists the system capacities for each license in non-mixed con ferences when the system
has one DSP card.

Licensed Capacity for Systems with One DSP Card, in Non-mixed Conferences

Licenses

AVC
1080p60

AVC
1080p30

AVC
HD720p30

AVC
SD

AVC
CIF Audio

SVC
720p

SVC
1080p

5 1 2 5 1010601515

10 2 5 10 20 20 120 30 30

15 3 7 15 30 30 180 45 45

20 5 10 20 40 40 240 60 60

25 6 12 25 50 50 300 75 75

30 7 15 30 60 60 300 90 90

35 8 17 35 70 70 300 105 105

The following table lists port ratios for each license in non-mixed conferences when the system has one DSP
card.

Port Ratios for Systems with One DSP Card, in Non-mixed Conferences

Licenses

AVC
1080p60

AVC
1080p30

AVC
HD720p30

AVC
SD

AVC
CIF

Audio/SVCSVC

720p

SVC
1080p

5 0.20 0.40 1.00 2.00 2.00 12.00 3.00 3.00

10 0.20 0.50 1.00 2.00 2.00 12.00 3.00 3.00

15 0.20 0.47 1.00 2.00 2.00 12.00 3.00 3.00

20 0.25 0.50 1.00 2.00 2.00 12.00 3.00 3.00

25 0.24 0.48 1.00 2.00 2.00 12.00 3.00 3.00

30 0.23 0.50 1.00 2.00 2.00 10.00 3.00 3.00

35 0.23 0.49 1.00 2.00 2.00 8.57 3.00 3.00

Polycom, Inc. 12

Hardware Description

Resource Capacities in Mixed Conferences

The following table lists the system capacities for each license in mixed conferences when the system has
three DSP cards.

Licensed Capacity for Systems with Three DSP Cards, in Mixed Conferences

AVC

Licenses

5 1 2 3 6 6 60 15 15
10 2 4 6 13 13 120 30 30
15 3 6 10 20 20 180 45 45
20 4 8 13 26 26 200 60 60
25 5 10 16 33 33 200 75 75
30 6 12 20 40 40 200 90 90
35 7 14 23 4646200 105 105
40 8 16 26 5353200 120 120
45 10 18 30 60 60 200 135 135
50 11 20 33 66 66 200 150 150
55 12 22 36 73 73 200 165 150
60 13 24 40 80 80 200 180 150
65 14 26 43 86 86 200 195 150
70 15 28 46 93 93 200 200 150

1080p60

AVC
1080p30

AVC
HD720p30

AVC
SD

AVC
CIF Audio

SVC
720p*

SVC
1080p*

75 16 30 50 100 100 200 200 150
80 17 32 53 100 100 200 200 150
85 18 34 56 100 100 200 200 150
90 20 36 60 100 100 200 200 150
95 21 38 63 100 100 200 200 150
100 22 40 66 100 100 200 200 150

* up to 360p are decoded from SVC to AVC in mixed conference.

Polycom, Inc. 13

Hardware Description

The following table lists the port ratios for each license in mixed conferences when the system has three
DSP cards.

Port Ratios for Systems with Three DSP Cards, in Mixed Conferences

AVC

Licenses

5 0.20 0.40 0.60 1.20 1.20 12.00 3.00 3.00
10 0.20 0.40 0.60 1.30 1.30 12.00 3.00 3.00
15 0.20 0.40 0.67 1.33 1.33 12.00 3.00 3.00
20 0.20 0.40 0.65 1.30 1.30 10.00 3.00 3.00
25 0.20 0.40 0.64 1.32 1.32 8.00 3.00 3.00
30 0.20 0.40 0.67 1.33 1.33 6.67 3.00 3.00
35 0.20 0.40 0.66 1.31 1.31 5.71 3.00 3.00
40 0.20 0.40 0.65 1.33 1.33 5.00 3.00 3.00
45 0.22 0.40 0.67 1.33 1.33 4.44 3.00 3.00
50 0.22 0.40 0.66 1.32 1.32 4.00 3.00 3.00
55 0.22 0.40 0.65 1.33 1.33 3.64 3.00 2.73
60 0.22 0.40 0.67 1.33 1.33 3.33 3.00 2.50
65 0.22 0.40 0.66 1.32 1.32 3.08 3.00 2.31
70 0.21 0.40 0.66 1.33 1.33 2.86 2.86 2.14

1080p60

AVC
1080p30

AVC
HD720p30

AVC
SD

AVC
CIF Audio

SVC
720p*

SVC
1080p*

75 0.21 0.40 0.67 1.33 1.33 2.67 2.67 2.00
80 0.21 0.40 0.66 1.25 1.25 2.50 2.50 1.88
85 0.21 0.40 0.66 1.18 1.18 2.35 2.35 1.76
90 0.22 0.40 0.67 1.11 1.11 2.22 2.22 1.67
95 0.22 0.40 0.66 1.05 1.05 2.11 2.11 1.58
100 0.22 0.40 0.66 1.00 1.00 2.00 2.00 1.50

* up to 360p are decoded from SVC to AVC in mixed conference.

Polycom, Inc. 14

Hardware Description

The following table lists the system capacities for each license in mixed conferences when the system has
one DSP card.

Licensed Capacity for Systems with One DSP Card, in Mixed Conferences

AVC

Licenses

5 1 2 3 6 6 60 15 15
10 2 4 6 13 13 120 30 30
15 3 6 10 20 20 180 45 45
20 4 8 13 26 26 200 60 60
25 5 10 16 33 33 200 75 75
30 6 12 20 40 40 200 90 90
35 7 14 23 46 46 200 90 90

1080p60

AVC
1080p30

AVC
HD720p30

AVC
SD

AVC
CIF Audio

SVC
720p *

SVC
1080p*

* up to 360p are decoded from SVC to AVC in mixed conference.

The following table lists the port ratios for each license in mixed conferences when the system has one DSP
card.

Port Ratios for Systems with One DSP Card, in Mixed Conferences

Licenses

AVC
1080p60

AVC
1080p30

AVC
HD720p30

AVC
SD

AVC
CIF

Audio

SVC
720p*

SVC
1080p *

5 0.20 0.40 0.60 1.20 1.20 12.00 3.00 3.00
10 0.20 0.40 0.60 1.30 1.30 12.00 3.00 3.00
15 0.20 0.40 0.67 1.33 1.33 12.00 3.00 3.00
20 0.20 0.40 0.65 1.30 1.30 10.00 3.00 3.00
25 0.20 0.40 0.64 1.32 1.32 8.00 3.00 3.00
30 0.20 0.40 0.67 1.33 1.33 6.67 3.00 3.00
35 0.20 0.40 0.66 1.31 1.31 5.71 2.57 2.57

* up to 360p are decoded from SVC to AVC in mixed conference.

Polycom, Inc. 15

Hardware Description

VSW Maximum Capacities

The following table shows the maximum capacities of RealPrese nce Collaboration Server (RMX) 1800 in
different line rates.

VSW Maximum Capacity in Different Line Rate

Line Rates Maximum Capacities

2M 200

4M 150

6M 100

ISDN Resource Capacities

The following table shows the numbers of ISDN-V oice or Video p articipants through E1 or T1 port in dif ferent
bit rates.

Note: ISDN on RMX 1800 with three DSP cards

The ISDN is available only for RMX 1800 system equipped with three DSP cards.

ISDN Resource Capacities

Bit Rates (Kbps Bonded) System Participants (E1) System Participants (T1) Participant Type

64 120 92 ISDN‐Voice

128 60 44 Video

192 40 28 Video

256 28 20 Video

384 20 12 Video

512 12 8 Video

76884Video

Polycom, Inc. 16

Prepare for Installing RealPresence Collaboration Server (RMX) 1800

This section describes preparations before installing the RealPresence Collaboration Server (RMX) 1800.

RealPresence Collaboration Server (RMX) 1800 Site Requirements

This section describes the requirements your site must meet for safe installation and operation of the
system.

Safety Requirements

For your protection, please read these safety instructions completely before operating the equipmen t.

● Look carefully for potential hazards in your work area: moist floors, ung rounded power cables, frayed
power cords, missing safety grounds and so forth.

● Locate the main circuit breaker within the room .

● Locate the emergency power OFF switch within the room.

● Never assume that power is disconnected from a circuit.

● Use only the power cord supplied with the system.

● The power cord should be connected only to a power outlet that has a protective ground contact.

● Ensure that the power cord is easily accessible from the back of the system at all times.

● Place the equipment in a well-ventilated area wher e th e ven ts are free from ob str uction.

● Do not place heavy objects directly on top of the RealPresence Collaboration Server (RMX) 1800

unit.

● Do not use liquids around your equipment.

Shelf Mount Safety Precautions

The following precautions should be followed with regards to rack mount safety:

● Keep the area around the RealPresence Collaboration Server (RMX) 1800 clean and free of clutter.

● Decide on a suitable location for the equipment rack that will hold the RealPresence Collaboration

Server (RMX) 1800 unit. It should be situated in a cl ean, dust-free area that is well ventilated. Avoid
areas where heat, electrical noise and electromagnetic fields are generated. You will also need to
place it near a grounded power outlet.

● Ensure that the leveling jacks on the bottom of the rack are fully extended to the floor with the full
weight of the rack resting on them.

Polycom, Inc. 17

Prepare for Installing RealPresence Collaboration Server (RMX) 1800

● Install the heaviest components on the bottom of the rack first, and then work up.

● Allow the power supply units to cool before touching them.

Installation Precautions

When handling electronic components, standard anti-static precautions must be observed:

● Wear a grounding strap

● Keep components in anti-static bags, when not installed in the RealPresence Collaboration Server

(RMX) 1800.

● The number of power units (maximum two, default one) varies by your product package.

The following precautions should be followed with regard s to installation of the Re alPresence Collaboration
Server (RMX) 1800:

● Use a regulating uninterruptable power supply (UPS) to protect the RealPresence Collaboration
Server (RMX) 1800 from power surges and voltage spikes, and to keep your MCU operating in case
of a power failure.

● Place the RealPresence Collaboration Server (RMX) 1800 on a hard, flat surfa ce such as a desktop,
or mount it on a 19” rack.

● The airflow of the RealPresence Collaboration Serv er (RMX) 1800 is from front to b ack. Be sure that
the areas in the front and rear side of the system are clear for proper ventilation.

Warning: Warranty void if the seal is broken

The RealPresence Collaboration Server (RMX) 1800 is a sealed system, so breaking the seal and
opening the chassis voids the warranty.

Unpack the RealPresence Collaboration Server (RMX) 1800

Perform the following steps to unpack and lift the RealPresence Collaboration Server (RMX) 1800.

To unpack the RealPresence Collaboration Server (RMX) 1800:

1 When you receive the RealPresence Collaboration Server (RMX) 1800 packing case, inspect the

equipment for damage and verify that the components match the packing slip.

2 Open the top cover of the packing case.

Boxes are placed on the top Stratocell
USB key, one DB-9 Serial cable and one printed ISDN license.

Make sure that the box contains all the required parts.

®

and contain one AC power cable, two ethernet cables, one

Polycom, Inc. 18

Prepare for Installing RealPresence Collaboration Server (RMX) 1800

Note: Write down the serial number

Write down the Collaboration Server serial number from the sticker on the back of the unit. It will

2

be needed for product registration later in the process.

Polycom, Inc. 19

Install the RealPresence Collaboration Server (RMX) 1800

Perform following procedures to install the RealPresence Coll aboration Server (RMX) 1800 in your site:

● Mount the RealPresence Collaboration Server (RMX) 1800 on a Shelf

● Connect the RealPresence Collaboration Server (RMX) 1800 to a Power Source

● Connect Cables to the RealPresence Collaboration Server (RMX) 1800

Note: Considerations for installing RealPresence Collaboration Server (RMX) 1800

To maximize conferencing performance, especially in high bit rate call environments, a 1Gb
connection is recommended for RealPresence Collaboration Server (RMX) 1800.

The equipment must be installed by a trained service person.

Mount the RealPresence Collaboration Server (RMX) 1800 on a Shelf

Perform the following steps to mount the RealPresence Collaboration Server (RMX) 1800 on a shelf.

To mount the system on a shelf:

1 Install the shelf, supplied by the rack manufacturer, in the rack.
2 Mount the RealPresence Collaboration Server (RMX) 1800 on the shelf.
3 Fasten the RealPresence Collaboration Server (RMX) 1800 to the rack with screws through the four

holes in front mounting brackets of the RealPresence Collaboration Serv er (RMX) 1800.

Polycom, Inc. 20

Install the RealPresence Collaboration Server (RMX) 1800

Connect the RealPresence Collaboration Server (RMX) 1800 to a Power Source

The following restrictions apply to the conductors and connectors used to ground the unit when it is
rack-mounted:

● Bare conductors, must be coated with an appropriate antioxidant compound before crimp
connections are made. Tinned, solder -plated or silver-plated connector s do not have to be prepa red
in this manner.

● The same bolt assemblies should not secure multiple connectors.

● Listed fastening hardware must be compatible with the materials being joined and must prevent

loosening, deterioration and electrochemical corrosion of the hardware and joint materials.

To connect RealPresence Collaboration Server (RMX) 1800 to AC power:

r

» Insert the power cable into the power connector on the rear p anel of the RealPresence Collabo ration

Server (RMX) 1800 system.

Warning: Use only the Polycom-supplied AC power cable

• Only the AC power cable supplied by Polycom should be used.

• The size of the protective earthing conductor should be a minimum of 10 AWG.

• The outlet intended for connecting the power cord must be protected with an external overcurrent

protection device, either in building or in the rack, with the rating not higher than 20 AMP.

• Do not use an extension cord with the cable.

Connect Cables to the RealPresence Collaboration Server (RMX) 1800

This section outlines the way to connect the cables to the RealPresence Collaboration Server (RMX) 1800.

To connect the cables to the RealPresence Collaboration Server (RMX) 1800:

1 Connect the management network cable to LAN 1 port.

When LAN redundancy is enabled, LAN 1 is used for both the management and the media and
signaling network connection.

2 Connect the media and signaling cable to LAN 2 port.

By default this port is used for signaling, but when LAN redundancy is enable d, LAN 2 is the backup
of LAN 1 port.

3 Connect the PRI cable into any PRI port.

Note: PRI ports on RealPresence Collaboration Server (RMX) 1800 with three DSP cards

Only the RealPresence Collaboration Server (RMX) 1800 with three DSP cards with built-in ISDN
module provides PRI ports, as shown next.

Polycom, Inc. 21

Install the RealPresence Collaboration Server (RMX) 1800

RealPresence Collaboration Server (RMX) 1800 with three DSP cards rear panel

Polycom, Inc. 22

Polycom, Inc. 23

First-time Power-up

1 For first entry installation, you must insert the USB key containing the modified IP addresses in the

USB slot on the system’s back panel.
For details on how to modify IP addresses, see First Entry Power-up and Configuration in the

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide

2 Turn on the power by pressing on the ON/OFF button located on the front panel of the

RealPresence Collaboration Server (RMX) 1800.

Note: Polycom software licenses

You are required to register all Polycom software licenses you have purchased when retrieving the
Activation Key. For example, Encryption and Network Separation each have different Polycom software
licenses.

The parameters in the lan.cfg file are uploaded from the USB key to the system’s memory and applied
during the power-up sequence, which may take up to five minutes.

When the system's configuration is completed (including the Management and IP Network Services),
and if there are no system errors, the STATUS LED on the system’s front panel turns green.

3 Remove the USB key.

.

RealPresence Collaboration Server (RMX) 1800 Front Panel

You can turn the system on or off, and view the system status from its front panel.

No. Name Description

1 LAN 1 LED Off - No network connection

Green - Network connected
Flickering green - In use

Polycom, Inc. 24

No. Name Description

2 LAN 2 LED Off - No network connection

Green - Network connected
Flickering green - In use

3 STATUS LED Red - System alarms

Green - Endpoints are connected to a meeting
Flickering green - No system alarms and no endpoints connected to the meeting
Flickering blue - Diagnostic tests are running
Blue - Diagnostic tests are completed; remove the USB key (if applicable) and restart the

system

4 M/S LED Blue - System upgrade completed, wai ting for reboot

Flickering blue - System upgrading in progress
Green - The system works normally, either in single mode, or as the master MCU in the hot

backup mode
Flickering green - The system works normally, as the slave MCU in the hot backup mode

5 PWR LED Green - Power normal

Red - Power alarms

6 ON/OFF

button

Turn the RealPresence Collaboration Server 1800 System on or off

RealPresence Collaboration Server (RMX) 1800 Rear Panel

The RealPresence Collaboration Server (RMX) 1800 rear p anel contains built-i n power and fan units, USB,
LAN, serial and PRI ports.

Polycom, Inc. 25

Power Unit and Status

No. Port Description

1, 2 Power socket and

fan
3 Serial (RS 232) Diagnostics only
4 USB 1 For USB Key connection; For more information of USB Key connection, see

5 USB 2 For USB key connection.
6 LAN 1 For management network connection; when LAN redundancy is enabled, LAN 1

7 LAN 2 For media and signaling network connection; when LAN redundancy is enabled,

8 PRI 3 Note: The ISDN module with PRI ports is only available on RMX 1800 with three
9PRI 1
10 PRI 2
11 PRI 4

Built-in power socket and fan

First Entry Power-up and Configuration in the RealPresence Collaboration

Server (RMX) 1500/1800/2000/4000 Getting Started Guide

is used for both management, media and signaling network connection

LAN 2 is the backup of LAN 1 port

DSP cards.
For ISDN network connection, PRI port can work as either an E1 or T1 port, but

not simultaneously
Indicator status of the PRI ports are as below:

• Red - ISDN network works abnormally

• Green - ISDN network works normally

• Off - ISDN PRI interface isn’t enabled for any ISDN network service

For version 8.3 and higher, RealPresence Collaboration Server (RMX) 1800 supports a redundant power
unit. The two power units back up each other and are hot swa ppable .

Note: Get a redundant power unit

Your RealPr es en ce Collabo ra tio n Ser ver (RM X ) 180 0 is shipped with one po we r un it by
default. To get a redundant power unit, contact your channel sales representatives.

To insert a power unit:

1 Slide the power unit into the chassis until it snaps into place.

The system beeps because it detects a power unit inserted without a power supply connected to it.

2 Connect the unit to a power supply using the supplied power cable.

The system stops beeping.

Polycom, Inc. 26

3 Switch on the power of the desired power unit.

To remove a power unit:

1 Disconnect the power cable from the power unit.

The system beeps because it detects a power unit inserted without the power supply connected to it.

2 Pull the power unit out using its handle.

The system stops beeping.

To view the power unit status:

» In the RMX Management pane, click Hardware Monitor as shown next.

Polycom, Inc. 27

Note: DSP and ISDN monitor

The DSP monitor is only available on RMX 1800 with one DSP card and RMX 1800 with three DSP
cards, and ISDN monitor is only available on RMX 1800 with three DSP cards.

The following table describes the power unit status.

Status Description

Normal Inserted power units work normally.
Abnormal At least one of the inserted power units work abnormally.

To troubleshoot the power unit in Abnormal status:

» The power unit status changes to Abnormal in one of the following cases:

 One of the power units is not connected to the power supply.

The system beeps because it detects a power unit inserted without a power supply connected to
it. You can either connect the power unit to the power supply, or remove it from the system.

 One of the power units is removed.
 One of the power units fails.

Remove or replace the problem power unit. Power units are hot swappable; you don’t need to
restart the system for it to work.

Plug in the power cable again to dismiss the Abnormal status.

Polycom, Inc. 28

Regulatory Notices

Important Safeguards

Read and understand the following instructions before using the system:

● Close supervision is necessary when the system is used by or near children. Do not leave unattended
while in use.

● Only use electrical extension cords with a current rating at least equal to that of the system.

● Always disconnect the system from power before cleaning and servicing and when not in use.

● Do not spray liquids directly onto the system when cleaning. Always apply the liquid first to a static

free cloth.

● Do not immerse the system in any liquid or place any liquids on it.

● Do not disassemble this system. To reduce the risk of shock and to maintain the warranty on the

system, a qualified technician must perform service or repair work.

● Connect this appliance to a mains socket with protected earth connection.

● Only connect the system to surge protected power outlets.

● Keep ventilation openings free of any obstructions.

● If the system or any accessories are installed in an enclosed space such as a cabinet, ensure that

the air temperature in the enclosure does not exceed 40°C (104° F) . You may need to provide forced
cooling to keep the equipment within its operating temperature range.

● Do not use this product near water.

● Avoid using this product during an electrical stor m. There may be a remote risk of electric shock from

lighting.

● Disconnect BOTH power cords to electrically isolate the system, and before removing any covers.

● The appliance inlet can be used as the disconnect device.

● No user serviceable parts are contained within the device.

The device contains a lithium cell. Risk of explosion if battery is incorrectly replaced. Replace only with
the same or equivalent type as recommended by the manufacturer. Dispose of used batteries according
to the manufacturer’s instructions.

SAVE THESE INSTRUCTIONS.

Polycom, Inc. 28

Regulatory Notices

Remarques importantes concernant la sécurité

Lisez les instructions suivantes et assurez-vous de bien les comprendre avant d'utiliser le système :

● Supervisez attentivement toute utilisation du système par ou près d'enfants. Ne laissez pas le
système fonctionner sans surveillance.

● N'utilisez que des rallonges électriques dont le courant nominal est supérieur ou égal à celui
du système.

● Débranchez toujours le système de la prise secteur avant de le nettoyer, de le dépanner et lorsque
vous ne l'utilisez pas.

● Ne vaporisez pas de liquides directement sur le système lorsque vous le nettoyez. Appliquez toujours
le liquide sur un tissu antistatique.

● Ne plongez jamais le système dans un liquide et ne posez jamais de liquide dessus.

● Ne démontez pas le système. Pour réduire tout risque d'électrocution et pour maintenir la garantie

du système, les travaux de maintenance et de réparation doivent être effectués par un
technicien qualifié.

● Branchez le système à une prise mise à la terre.

● Ne branchez ce système qu'à des prises protégées contre les surtensions.

● N'obstruez pas les orifices de ventilation de l'appareil.

● Si le système ou des accessoires sont installés dans un espace fermé tel qu'une armoire,

veillez à ce que la température de l'air ne dépasse pas 40°C (104° F). Pour maintenir la
température dans les limites d'utilisation du système, vous pourrez être amené à prévoir un système
de refroidissement forcé.

● N'utilisez pas ce produit près de l'eau.

● Évitez d'utiliser ce produit pendant un orage. La foudre pourrait causer des électrocutions,

même si le risque est faible.

● Avant de retirer un capot, débranchez les DEUX câbles d'alimentation pour séparer le système
de l'alimentation en électricité.

● Remarque : La prise d'entrée de l'appareil peut servir à le débrancher.

● Le système ne contient aucune pièce réparable par l'utilisateur.

L'appareil contient une pile au lithium. Son remplacement par une pile de type incorrect peut
entraîner un risque d'explosion. Ne remplacez la pile que par un modèle identique ou équivalent,
conformément aux recommandations du fabricant. Mettez les piles usagées au rebut conformément
aux instructions du fabricant.

CONSERVEZ CES INSTRUCTIONS.

Polycom, Inc. 29

Regulatory Notices

Regulatory Notices

USA and Canadian Regulatory Notices

This Class [A] digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe [A] est conforme à la norme NMB-003 du Canada.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

This device may not cause harmful interference, and this device must accept any interference received,
including interference that may cause undesired operation.

This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in which case
the user will be required to correct the interference at his own expense In accordance with part 15 of the
FCC rules, the user is cautioned that any changes or modifications not expressly approved by Polycom
Inc. could void the user’s authority to operate the equipment.

Russia Regulatory Information

Система Номер регистрации Дата истечения срока

RMX 1800

Д-СПД-6669 April 03, 2017

Customs Union (Russia, Belarus, Kazakhstan) Regulatory Information

Система Номер регистрации Дата истечения срока

RMX 1800

KZ.7500506.23.01.00068

April 21, 2019

European Economic Area (EEA)

European Economic Area (EEA)

Česky [Czech]: Polycom (UK) Ltd tímto prohlašuje, že tento Polycom RMX je ve shodě se

základními požadavky a dalšími příslušnými ustanoveními směrnice 1999/5/ES.

Dansk [Danish]: Undertegnede Polycom (UK) Ltd erklærer herved, at følgende udstyr Polycom

RMX overholder de væsentlige krav og øvrige relevante krav i direktiv 1999/5/EF.

Polycom, Inc. 30

Regulatory Notices

European Economic Area (EEA)

Deutsch [German]: Hiermit erklärt Polycom (UK) Ltd, dass sich das Gerät Polycom RMX in

Übereinstimmung mit den grundlegenden Anforderungen und den übrigen
einschlägigen Bestimmungen der Richtlinie 1999/5/EG befindet.

Eesti [Estonian]: Käesolevaga kinnitab Polycom (UK) Ltd seadme Polycom RMX vastavust

direktiivi 1999/5/EÜ põhinõuetele ja nimetatud direktiivist tulenevatele teistele
asjakohastele sätetele.

English: Hereby, Polycom (UK) Ltd. Declares that this Polycom RMX is in compliance with

the essential requirements and other relevant provisions of Directive 1999/5/EC.

Español [Spanish]: Por medio de la presente Polycom (U K) Ltd declara que el Polycom RMX cumple

con los requisitos esenciales y cualesquiera otras disposiciones aplicables o
exigibles de la Directiva 1999/5/CE.

Ελληνική [Greek]: ΜΕ ΤΗΝ ΠΑΡΟΥΣΑ Polycom (UK) Ltd ∆ΗΛΩΝΕΙ ΟΤΙ Polycom RMX

ΣΥΜΜΟΡΦΩΝΕΤΑΙ ΠΡΟΣ ΤΙΣ ΟΥΣΙΩ∆ΕΙΣ ΑΠΑΙΤΗΣΕΙΣ ΚΑΙ ΤΙΣ ΛΟΙΠΕΣ
ΣΧΕΤΙΚΕΣ ∆ΙΑΤΑΞΕΙΣ ΤΗΣ Ο∆ΗΓΙΑΣ 1999/5/ΕΚ.

Français [French]: Par la présente Polycom (UK) Ltd déclare que l’appareil Polycom RMX est

conforme aux exigences essentielles et aux autres dispositions pertinentes de la
directive 1999/5/CE.

Italiano [Italian]: Con la presente Polycom (UK) Ltd dichiara che questo Polycom RMX è conforme

ai requisiti essenziali ed alle altre disposizioni pertinenti stabilite dalla direttiva
1999/5/CE.

Íslenska (Icelandic): Hér með lýsir Polycom (UK) Ltd yfir því að Polycom RMX er í samræmi við

grunnkröfur og aðrar kröfur, sem gerðar eru í tilskipun 1999/5/EC.

Latviski [Latvian]: Ar šo Polycom (UK) Ltd deklarē, ka Polycom RMX atbilst Direktīvas 1999/5/EK

būtiskajām prasībām un citiem ar to saistītajiem noteikumiem.

Lietuvių [Lithuanian]: Šiuo Polycom (UK) Ltd deklaruoja, kad šis Polycom RMX atitinka esminius

reikalavimus ir kitas 1999/5/EB Direktyvos nuostatas.

Nederlands [Dutch]: Hierbij verklaart Polycom (UK) Ltd dat het toestel Polycom RMX in

overeenstemming is met de essentiële eisen en de andere relevante bepalingen
van richtlijn 1999/5/EG.

Malti [Maltese]: Hawnhekk, Polycom (UK) Ltd, jiddikjara li dan Polycom RMX jikkonforma

mal-ħtiġijiet essenzjali u ma provvedimenti oħrajn relevanti li hemm fid-Dirrettiva
1999/5/EC.

Magyar [Hungarian]: Alulírott, Polycom (UK) Ltd nyilatkozom, hogy a Polycom RMX megfelel a

vonatkozó alapvetõ követelményeknek és az 1999/5/EC irányelv egyéb
elõírásainak.

Norsk [No

Polski [Polish]: Niniejszym Polycom (UK) Ltd oświadcza, że Polycom RMX jest zgodne z

rwegian]: Polycom (UK) Ltd erklærer herved at utstyret Polycom RMX er i samsvar med de

grunnleggende krav og øvrige relevante krav i direktiv 1999/5/EF.

zasadniczymi wymaganiami oraz innymi stosownymi postanowieniami Dyrektywy
1999/5/WE.

Polycom, Inc. 31

Regulatory Notices

European Economic Area (EEA)

Português [Portuguese]: Polycom (UK) Ltd declara que este Polycom RMX está conforme com os

requisitos essenciais e outras disposições da Directiva 1999/5/CE.

Slovensko [Slovenian]: Polycom (UK) Ltd týmto vyhlasuje, že Polycom RMX spĺňa základné požiadavky a

všetky príslušné ustanovenia Smernice 1999/5/ES.

Slovensky [Slovak]: Polycom (UK) Ltd týmto vyhlasuje, že Polycom RMX spĺňa základné požiadavky a

všetky príslušné ustanovenia Smernice 1999/5/ES.

Suomi [Finnish]: Polycom (UK) Ltd vakuuttaa täten että Polycom RMX tyyppinen laite on direktiivin

1999/5/EY oleellisten vaatimusten ja sitä koskevien direktiivin muiden ehtojen
mukainen.

Svenska [Swedish]: Härmed intygar Polycom (UK) Ltd att denna Polycom RMX står I

överensstämmelse med de väsentliga egenskapskrav och övriga relevanta
bestämmelser som framgår av direktiv 1999/5/EG.

A full copy of the Declaration of Conformity can be obtained from Polycom Ltd, 270 Bath Road, Slough, Berkshire,
SL1 4DX, UK.

Japan

この装置は、情報処理装置等電波障害自主規制協議会（ＶＣＣＩ）の基準

に基づくクラス A 情報技術装置です。 この装置を家庭環境で使用すると電波妨害を引き起こすことがあ
ります。 この場合には使用者が適切な対策を講ずるよう要求されることがあります。

Chinese

声明

此为 A 级产品，在生活环境中，该产品可能会造成无线电干扰。在这种情况下，可能需要用户对其干扰采
取切实可行的措施。

Korea

A 급 기기 ( 업무용 정보통신기기 )

이 기기는 업무용으로 전자파적합등록을 한 기기이오니
판매자 또는 사용자는 이 점을 주의 하시기 바라며 , 만약
잘못판매 또는 구입하였을 때에는 가정용으로 교환하시기바랍니다 .

Polycom, Inc. 32