Polycom RealPresence Group 550, RealPresence Group 300, RealPresence Group 500, RealPresence Group 700 Administrator's Manual

Administrator’s Guide

4.1.3 | February 2014 | 3725-69988-003/A

Polycom® RealPresence® Group
Series

Trademark Information

POL YCOM® and the names and marks associated with Polycom's products are trademarks and/or service marks of
Polycom, Inc., and are registered and/or common law marks in the United States and various other countries.

All other trademarks are the property of their respective owners.

Patent Information

The accompanying product may be protected by one or more U.S. and foreign patents and/or pending patent
applications held by Polycom, Inc.

© 2014 Polycom, Inc. All rights reserved.
Polycom, Inc.

6001 America Center Drive
San Jose CA 95002
USA

No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for
any purpose, without the express written permission of Polycom, Inc. Under the law, reproducing includes translating
into another language or format.

As between the parties, Polycom, Inc., retains title to and ownership of all proprietary rights with respect to the software
contained within its products. The software is protected by United States copyright laws and international treaty
provision. Therefore, you must treat the software like any other copyrighted material (e.g., a book or sound recording).

Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc., is not responsible
for printing or clerical errors. Information in this document is subject to change without notice.

2

About This Guide

The Administrator’s Guide for the Polycom RealPresence Group Series is for administrators who need to
configure, customize, manage, and troubleshoot Polycom
covers the RealPresence Group 300, RealPresence Group 500, RealPresence Group 550, and
RealPresence Group 700 systems.

Please read the Polycom RealPresence Group system documentation before you install or operate the
system. The following related documents for RealPresence Group systems are available from

support.polycom.com/PolycomService/support/cn/support/video/group_series/:

● Installing Software and Options for the Polycom RealPresence Group Series and Accessories, which
describes how to install Polycom RealPresence Group systems and accessories

● User’s Guide for the Polycom RealPresence Group Series and User’s Guide for the Polycom
RealPresence Group Series and the Polycom Touch Control, which describe how to perform video

conferencing tasks

● Setup Sheets for your hardware

● Release Notes

● Integrator’s Reference Manual for the Polycom RealPresence Group Series, which provides cable

information and API command descriptions

● Regulatory Information, which describes safety and legal considerations for using Polycom
RealPresence Group systems

For support or service, please contact your Polycom distributor or go to Polycom Support at

support.polycom.com.

Polycom recommends that you record the serial number and option key of your Polycom RealPresence
Group system here for future reference. The serial number for the system is printed on the unit.

®

RealPresence® Group systems. The guide

System Serial Number: ____________________________________________
Option Key: ____________________________________________________

Polycom, Inc. 3

Content s

About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Introducing the RealPresence Group Series Systems . . . . . . . . . . . . . . . . . . . . 12

Polycom RealPresence Group Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Polycom RealPresence Group 300 Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Polycom RealPresence Group 500 Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Polycom RealPresence Group 550 Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Polycom RealPresence Group 700 Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Setting Up Your System Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Recharging the Remote Control Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Positioning the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Positioning Polycom RealPresence Group Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Positioning the Polycom Touch Control Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Positioning the EagleEye Acoustic Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Positioning the Polycom EagleEye Director . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Powering On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Power-On Self Test (POST) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Powering On and Off Polycom RealPresence Group 300 and 500 Systems . . . . . . . . . . 19

Powering On and Off Polycom RealPresence Group 550 Systems . . . . . . . . . . . . . . . . . 20

Powering On and Off Polycom RealPresence Group 700 Systems . . . . . . . . . . . . . . . . . 20

Sleep and Wake States . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Power Button on the Remote Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Polycom RealPresence Group System Indicator Lights . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Powering On the Polycom Touch Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Polycom Touch Control Indicator Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Polycom EagleEye Acoustic Camera Indicator Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Polycom EagleEye Director Indicator Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Configuring the RealPresence Group System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Setup Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Admin Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

RealPresence Group System Software Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Customizing the Local Interface Home Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

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Administrator’s Guide for the Polycom RealPresence Group Series Contents

Displaying Speed Dial Entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Displaying a Calendar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Changing the Background Image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Kiosk Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Configuring Home Screen Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Enabling Access to User Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Restricting Access to User and Administrative Settings . . . . . . . . . . . . . . . . . . . . . . . 29

Displaying System Information on the Local Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Configuring Menu Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Getting the Network Ready . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Connecting to the LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

LAN Status Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Configuring LAN Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Configuring RealPresence Group System LAN Properties . . . . . . . . . . . . . . . . . . . . . . . . 32

Configure IP Address (IPv4) Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Configure IP Address (IPv6) Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Configure DNS Servers Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Configure LAN Options Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Configuring the Polycom Touch Control LAN Properties . . . . . . . . . . . . . . . . . . . . . . . . . 36

Configuring IP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Network Quality Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

H.323 Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Configure the System to Use a Gatekeeper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

SIP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Configure SIP Settings for Integration with Microsoft Servers . . . . . . . . . . . . . . . . . . 40

Configure SIP Settings for Integration with the Telepresence Interoperability

Protocol (TIP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

RTV and Lync-Hosted Conference Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

AS-SIP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Configure AS-SIP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Multilevel Precedence and Preemption (MLPP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Alternative Network Address Type (ANAT) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Network Quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Lost Packet Recovery and Dynamic Bandwidth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Configure the System for Use with a Firewall or NAT . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

H.460 NAT Firewall Traversal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Basic Firewall/NAT Traversal Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Configuring Dialing Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

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Dialing Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

SVC-Based Conferencing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Preferred Speeds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Finding Your System’s IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Monitors and Cameras . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Connecting Monitors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Configuring Monitor Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Monitor Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Recording Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Maximizing Video Display on Your HDTV . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Using Sleep Settings to Prevent Monitor Burn-In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Connecting and Powering Cameras . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Polycom EagleEye IV . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Polycom EagleEye III . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Polycom EagleEye Acoustic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Polycom EagleEye Director . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Polycom EagleEye II . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Polycom EagleEye HD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Polycom EagleEye 1080 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Polycom EagleEye View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

SDI Cameras . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Connecting Cameras to Polycom RealPresence Group Systems . . . . . . . . . . . . . . . . . . 58

Powering Cameras with Polycom RealPresence Group Systems . . . . . . . . . . . . . . . . . . 58

Configuring Video Input Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Configuring General Camera Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Configuring Input Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Configuring a Third-Party Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Configuring the Polycom EagleEye Director . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Calibrating the EagleEye Director Cameras . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Adjusting the Room View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Enabling and Disabling Camera Tracking with EagleEye Director . . . . . . . . . . . . . . . 64

Enabling Camera Presets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Experiencing High-Definition Video Conferencing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Sending Video in High Definition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Receiving and Displaying Video in High Definition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Using Full-Motion HD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

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Microphones and Speakers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Connecting Audio Input . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Connecting Polycom RealPresence Group System Table or Ceiling Microphone

Arrays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Using the Polycom EagleEye™ View and EagleEye Acoustic Microphones . . . . . . . 68

Connecting a Polycom SoundStation IP 7000 Phone . . . . . . . . . . . . . . . . . . . . . . . . 69

Connecting Devices to the Polycom RealPresence Group 300,

RealPresence Group 500, and RealPresence Group 550 Microphone Inputs . . . . 69

Connecting Devices to the Polycom RealPresence Group 700 Microphone

Input . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Placing Polycom Microphones to Send Stereo from Your Site . . . . . . . . . . . . . . . . . . . . . 70

Polycom Microphone Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Connecting Non-Polycom Microphones or a Mixer to a

Polycom RealPresence Group System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Connecting Audio Output . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Placing Speakers to Play Stereo from Far Sites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Setting the Speaker Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Configuring Audio Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

General Audio Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Audio Input . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

RealPresence Group 550 Audio Input Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

RealPresence Group 500 Audio Input Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

RealPresence Group 700 Audio Input Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Audio Output . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Stereo Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Audio Meters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Testing StereoSurround . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Settings for Non-Polycom Microphones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Content . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Configuring VCR/DVD Player Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Playing a Videotape or DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Connecting Computers to Polycom RealPresence Group Systems . . . . . . . . . . . . . . . . . . . . 81

Configuring Content Sharing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Configuring Content Display with People+Content IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Using the Polycom VisualBoard™ Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Configuring the Polycom UC Board™ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Configuring Closed Captioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Through a Dial-Up Connection to the System’s RS-232 Serial Port . . . . . . . . . . . . . . . . . 85

Through the System’s Serial RS-232 Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Through the Web Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

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Placing and Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Configuring System Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Configuring Call Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Setting the Call Answering Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Enabling Flashing Incoming Call Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Configuring Multipoint Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Entering a Multipoint Option Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Selecting a Multipoint Viewing Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Including Multiple Sites in a Cascaded Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Managing Directories with the Polycom RealPresence Group System Web Interface . . . . . . 93

Directory Group Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Global Directory Entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Managing Favorites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Types of Favorites Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Connecting to Microsoft Exchange Server Calendaring Service . . . . . . . . . . . . . . . . . . . 96

Calling from the Calendar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Using the Web Interface Place a Call Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Place a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Recent Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Support Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Placing Calls in Kiosk Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Audio Add-In Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Configuring Security Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Managing System Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

External Authentication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Login and Credentials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Local Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Remote Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Managing User Access to Settings and Features . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Detecting Intrusions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Configuring Admin ID and Password for the Polycom Touch Control . . . . . . . . . . . . . . . 109

Local Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Password Policies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Account Lockout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Enabling a Whitelist and Adding IP Addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

IPv4 Address Formats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

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Administrator’s Guide for the Polycom RealPresence Group Series Contents

IPv6 Address Formats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Limitations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Port Lockout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Encryption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Configuring Encryption Settings for SVC Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Configuring Encryption Settings for Integration with Microsoft Servers . . . . . . . . . . 117

H.323 Media Encryption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

List of Sessions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Managing Certificates and Revocation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Generating Certificate Signing Requests (CSRs) . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Installing Certificates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Configuring Certificate Validation Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Configuring Certificate Revocation Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Certificates and Security Profiles within a Provisioned System . . . . . . . . . . . . . . . . 123

Deleting Certificates and CRLs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

RealPresence Server Address Configuration in PKI-enabled Environments . . . . . . 124

Security Banners . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Setting up Log Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Managing Polycom Touch Control Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Configuring a Meeting Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Control and Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Configuring Remote Control Behavior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Configuring the Remote Control Channel ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Connecting Control and Accessibility Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Connecting Non-Polycom Touch-Panel Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Configuring RS-232 Serial Port Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Setting Up the Polycom Touch Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Pairing and Unpairing a Polycom Touch Control Device an d a

Polycom RealPresence Group System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Pairing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Unpairing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Remote Management of the Polycom Touch Control . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Download Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Pairing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Software Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

View Touch Control Screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

SmartPairing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

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Administrator’s Guide for the Polycom RealPresence Group Series Contents

Configuring Contact Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Configuring Regional Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Configuring Polycom RealPresence Group System Location Settings . . . . . . . . . . . . . . 137

Configuring Polycom RealPresence Group System Language Settings . . . . . . . . . . . . 137

Configuring Polycom RealPresence Group System Date and Time Settings . . . . . . . . . 138

Configuring Polycom Touch Control Regional Settings . . . . . . . . . . . . . . . . . . . . . . . . . 139

Configuring Sleep Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Customizing Sleep Behavior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Managing the System Remotely . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Using the Polycom RealPresence Group System Web Interface . . . . . . . . . . . . . . . . . . . . . 140

Accessing the Web Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Monitoring a Room or Call with the Web Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Managing System Profiles with the Web Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Sending a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Configuring Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Setting Up a Directory Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Setting Up SNMP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Downloading MIBs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Configuring for SNMP Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

Using a Provisioning Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Enabling or Disabling the Provisioning Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Setting Up Multitiered Directory Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Keeping your Software Current . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

Diagnostics, Status, and Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Polycom RealPresence Manageability Instrumentation Solution . . . . . . . . . . . . . . . . . . . . . 151

Diagnostics Screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Local Interface System Screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

Web Interface Diagnostics Screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

System Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Viewing Call Statistics Using the Polycom Touch Control . . . . . . . . . . . . . . . . . . . . . . . 158

Audio and Video Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

System Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

Downloading System Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

System Log Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

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Administrator’s Guide for the Polycom RealPresence Group Series Contents

Downloading EagleEye Director Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

Call Detail Report (CDR) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

Information in the CDR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Placing a Test Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Resetting a RealPresence Group System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Performing a Factory Restore on the Polycom RealPresence Group System . . . . . . . . . . . 166

Using the Restore Button for a Factory Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166

Using a USB Device for a Factory Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

Deleting Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168

Performing a Factory Restore on the Polycom Touch Control . . . . . . . . . . . . . . . . . . . . . . . 168

Performing a Factory Restore on the Polycom EagleEye Director . . . . . . . . . . . . . . . . . . . . 169

How to Contact Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

Polycom Solution Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

System Back Panel Views . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

Polycom RealPresence Group 300 System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

Polycom RealPresence Group 500 System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173

Polycom RealPresence Group 550 System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

Polycom RealPresence Group 700 System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178

Port Usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

Security Profile Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186

Using the Maximum Security Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186

Using the High Security Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

Using the Medium Security Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

Using the Low Security Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203

Call Speeds and Resolutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210

Point-to-Point Dialing Speeds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210

Multipoint Dialing Speeds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210

Call Speeds and Resolutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211

Resolution and Frame Rates for Content Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213

Polycom, Inc. 11

Introducing the RealPresence Group
Series Systems

Y our Polycom® RealPresence® Group system is a state-of-the-art visual collaboration tool. With crisp, clean
video and crystal-clear sound, Polycom RealPresence Group systems provide natural video conferencing
interaction using the most robust video communications technology.

Polycom RealPresence Group Systems

For technical specifications and detailed descriptions of features available for RealPresence Group
systems, please refer to the product literature available at www.polycom.com.

Polycom RealPresence Group 300 Systems

For smaller meeting rooms, huddle rooms, and offices, the RealPresence Group 300 system delivers
high-quality and easy-to-use video collaboration at an affordable price.

Figure: Polycom RealPresence Group 300 System

Single-cable connections to the camera and display simplify setup, and sharing content is easy with the
Polycom People+Content™ IP application. Its sleek design allows it to be easily hidden away, or taken
outside the room or building for mobile applications.

Polycom RealPresence Group 500 Systems

For conference rooms and other meeting environments, the RealPresence Group 500 system delivers
powerful video collaboration performance in a sleek design that is easy to configure and use.

Support for dual monitors and multiple options for sharing content make it an ideal fit for most standard-sized
meeting rooms.

Polycom, Inc. 12

Administrator’s Guide for the Polycom RealPresence Group Series Introducing the RealPresence Group Series

Figure: Polycom RealPresence Group 500 System

Single-cable connections for video and audio simplify setup, while the efficient design enables discreet
placement of the device. Plus, the small design make s it ideal for mobile applications, whether moved to
different locations within a building, or used as part of a mobile video kit.

Polycom RealPresence Group 550 Systems

For conference rooms and other meeting environments, the RealPresence Group 550 system delivers
powerful video collaboration performance in a compact design th at is easy to install, configure, and use.

Triple-monitor support makes it an ideal fit for conferences with high requirements on both local, remote,
and content video outputs. With its rich integrator-class connectors, it can satisfy various integration
environments.

Polycom RealPresence Group 700 Systems

For boardrooms, lecture halls, and other environments where only the best will do, the RealPresence
Group 700 system offers extreme video collaboration performance and flexibility.

Figure: Polycom RealPresence Group 700 System

Powerful video processing and several input and output options make it ideal for ro oms with complex
requirements, such as multiple displays, cameras, and content sources. The intuitive interface that comes
standard on all RealPresence Group products makes it easy for even novice users to control the system
and get the most out of their video collaboration experience with no hassles.

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Administrator’s Guide for the Polycom RealPresence Group Series Introducing the RealPresence Group Series

Setting Up Your System Hardware

This manual provides information to supplement the setup sheet s provided with your system and its optional
components. A printed copy of the system setup sheet is provided with each RealPresence Group system.
PDF versions of the system setup sheets are available at support.polycom.com.

Recharging the Remote Control Battery

Your system setup sheet shows how to charge the battery in the remote control the first time. When the
remote control battery power is at 10% or less, a notification is displayed on the home screen. Although
other notifications override the low battery notification, the low battery notification returns after you dismiss
the other notifications. The low battery notification is not displayed while the system is in a call.

The following steps describe how to recharge the battery.

To recharge the remote control battery:

1 Pull the battery out of the end of the remote control.
2 Insert the USB plug into any USB 2.0 port, such as the one on your system. The RealPresence

Group 300 and RealPresence Group 500 systems have two USB 2.0 ports on the back of the
system, while the RealPresence Group 700 has one port on the front of the system.

The RealPresence Group 550 systems have two USB 2.0 ports, on the front and back of the system
respectively. However, you can charge the system only with the USB port on the back panel.

3 Wait until the status light on the battery turns green before removing it from the port.
4 Insert the char ge d ba tt er y into the rem o te control.

Figure: Charging the Remote Control Battery for a RealPresence Grou p 550 System on p age 14 illustrates

these steps for the RealPresence Group 550 systems.

Figure: Charging the Remote Control Battery for a RealPresence Group 550 System

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Administrator’s Guide for the Polycom RealPresence Group Series Introducing the RealPresence Group Series

Figure: Charging the Remote Control Battery for the RealPresence Group Systems on page 15 illustrates

these steps for the RealPresence Group 300, RealPresence Group 500, and RealPresence Group 700
systems.

Figure: Charging the Remote Control Battery for the RealPresence Group Systems

Positioning the System

Polycom RealPresence Group products are versatile enough to accommodate being set up in a variety of
ways. This section describes placement for your RealPresence Group system, Touch Control, EagleEye
Acoustic camera, and EagleEye Director automatic camera positioning system.

Positioning Polycom RealPresence Group Systems

RealPresence Group systems are designed to be placed on a tabletop or in an equipment rack.

To position the system:

1 Do one of the following:

 If you plan to place the system on a table or shelf, attach the self-adhesive feet to the bottom of

the system.

 If you plan to mount a RealPresence Group 700 system in an equipment rack, install the mo unting

brackets, as shown in the following figure.

Figure: Mounting the RealPresence Group 700 System

TM

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Administrator’s Guide for the Polycom RealPresence Group Series Introducing the RealPresence Group Series

Polycom RealPresence Group 300, RealPresence Group 500, and RealPresence Group 550 systems
use different types of mounting brackets. For more information, refer to support.polycom.com or
contact your Polycom distributor.

2 Place the system in the desired location, keeping in mind the following pointers:

 Position the system so that the camera does not face toward a window or other source of bright

light.

 Leave enough space to connect the cables easily.
 Place the camera and display together so that people at your site face the camera when they are

looking at the display.

Figure: Positioning the Camera and Display Together

Positioning the Polycom Touch Control Device

Polycom RealPresence Group systems can be controlled by the Polycom Touch Control.
Ensure that the Touch Control is conveniently located for use during a meeting.
When the Polycom Touch Contro l is not paired with a RealPre sence Group system, the device ca n be used

as a virtual remote control. To use the Polycom Touch Control as a virtual remote control, ensure that the
infrared (IR) transmitter on the front of the device is facing the RealPresence Group system you want to
control.

Positioning the EagleEye Acoustic Camera

The Polycom EagleEyeTM Acoustic camera is designed to be placed on top of your monitor , as sho wn in the
following diagram.

Figure: EagleEye Acoustic Camera Positioning

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Administrator’s Guide for the Polycom RealPresence Group Series Introducing the RealPresence Group Series

Positioning the Polycom EagleEye Director

The Polycom EagleEye Director is an automatic HD tracking system that works with RealPresence Group
systems. Refer to Polycom EagleEye Director on page 56 for more information about the automatic camera
positioning system.

Follow these guidelines when you use the EagleEye Director with your RealPresence Group system:

● Avoid setting the Polycom EagleEye Director in the co rner of a room. The EagleEye Dir ector should
be at least 12 inches away from all of the walls.

● Make sure the EagleEye Director is on a level surface or mounting bracket.

● The camera’s viewing angle is approximately 9 degrees above and 30 degrees below its direct line

of sight.

Figure: EagleEye Director Viewing Angle

● To ensure optimal performance of the Polycom EagleEye Director facial recognition feature, follow
these suggestions:

 Provide ample lighting on faces of participants. This allows the system to correctly frame faces,

using the eyes, noses, and mouths as guidelines.

 Allow only minimal backlighting.

● To ensure the best view from the Polycom EagleEye Director voice-tracking feature, follow these
suggestions:

 Make sure ambient room noise is quiet enough to allow the system to locate the participant who

is speaking.

 Be sure to set up the audio connection from the RealPresence Group system to the EagleEye

Director, whether you connect it directly to the audio output of the RealPresence Group system
or to an audio processor managing the room audio.

 Set the EagleEye Director on top of a monitor. Ideally, place the camera between 5.5 and 7 feet

from the ground.

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<22 ft. (6.7 m)

<22 ft. (6.7 m)

3 ft. (0.9 m)

3 ft. (0.9 m)

Administrator’s Guide for the Polycom RealPresence Group Series Introducing the RealPresence Group Series

Figure: EagleEye Director Placement

Figure: EagleEye Director Viewing Range

 Ensure that people are sitting within the viewing range of between 3 and 22 feet from the device.

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Administrator’s Guide for the Polycom RealPresence Group Series Introducing the RealPresence Group Series

Powering On and Off

Connect power and power on the RealPresence Group system after you have connected all of the
equipment that you will use with it. Make sure that the system is powered off before you connect devices to
it. It is important to note that Polycom RealPresence Group 300, 500, and 700 systems do not have what
you might think of as a power button—they have a power proximity sensor. Instead of pressing an actual
button that moves, you touch the sensor (or near the sensor) that indicates power on the front of the
system.

For instructions on how to power on and off the Polyco m Touch Control, refer to Powering On th e Polycom

Touch Contr ol on page 23.

Power-On Self Test (POST)

After being powered on, the RealPresence Group systems automatically perform system health checks
before the system is initialized. This process is known as a power-on self test, or POST. The status of the
POST sequence is displayed with the LED indicator light on the front of the device, or in the case of the
RealPresence Group 700 system, in the text field display on the front of the device. All test results are
logged in the system’s memory. For more information about what the colors of the indicator lights mean,
refer to Polycom RealPresence Group System Indicator Lights on page 21.

When the POST sequence completes with no severe errors, the RealPresence Group system starts
normally . If any warnings occur during POST, you can view them after the system starts b y going to Settings

> System Information > Status > Acti ve Alerts in the local interface or Diagnostics > System > Active
Alerts in the web interface. If a severe error occurs during startup, the system will not start up. Contact

Polycom technical support.

Powering On and Off Polycom RealPresence Group 300 and 500
Systems

To power on the RealPresence Group 300 or 500 system, do one of the following:

● Press any button on the remote control or pick up the remote control to wake up the system if it is
asleep.

● Press on the remote control.

● Touch the power sensor on the front of the system.

The Polycom screen is displayed within about 10 seconds.

To shut down the RealPresence Group 300 or 500 system, do one of the following:

● Press and hold on the remote control.
Refer to Configuring Remote Control Behavior on page 129 for more information about programming

.

● Touch and hold the power sensor on the front of the system. The indicator light changes color and
blinks, indicating that the system is shutting down. Release the power sensor when the indi cator light
changes color.

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Administrator’s Guide for the Polycom RealPresence Group Series Introducing the RealPresence Group Series

Powering On and Off Polycom RealPresence Group 550 Systems

To power on the RealPresence Group 550 system, do one of the following:

● Switch on the power. The power switch is located on the back of your system.
The Polycom screen is displayed within about 10 seconds.

● If the system is asleep, press any button on the remo te control or pi ck up the remote control to wake
up the system.

To shut down the RealPresence Group 550 system:

» Switch off the power.

The power switch is located on the back of your system.

Powering On and Off Polycom RealPresence Group 700 Systems

The RealPresence Group 700 system can be powered on and off with the remote using the same buttons
as shown for the RealPresence Group 300 and 500 systems; however, the Group 700 system supports a
low-power standard that limit s the power supplied to the camera when the syste m is powered of f. So, if the
EagleEye IV or EagleEye III camera is receiving its power only from the HDCI connector attached to the
system, it will not have an active IR receiver capable of powering on the system using the handheld remote
when in the Power Off state.

If the camera IR is the only exposed IR and you normally power the system on and off with the handheld
remote control, use one of these solutions:

● Provide direct power to the EagleEye III or EagleEye IV camera with the option al Eag leEye cam era
power supply , 1465-52748-04 0. This allows the IR sensor to remain in a Powe r On state , so that the
camera is capable of receiving IR commands from the remote control.

● Position the RealPresence Group system so that the IR receiver on the front of the system has a
line-of- sight to the remote control.

● Use a third-party IR extender to extend the IR signal from the room to the IR receiver on the front of
the RealPresence Group system.

Sleep and Wake States

The RealPresence Group systems support Sleep and Wake states in which the system provides power to
the EagleEye IV or EagleEye III camera. This allows the EagleEye IV or EagleEye III camera to wake from
a Sleep state through a signal received by the camera's IR sensor. The camera does not require any
additional power supply or IR extender.

Power Button on the Remote Control

You can use the remote control to power on and off a RealPresence Group 300, 500, and 700 system or
put any RealPresence Group system to sleep or wake it. Program this behavior using the web interface.

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Administrator’s Guide for the Polycom RealPresence Group Series Introducing the RealPresence Group Series

Polycom RealPresence Group System Indicator Lights

The following figure shows the location of the power sensor and indicator light on the front of the Polycom
RealPresence Group 300 system and RealPresence Group 500 system.

Figure: RealPresence Group 300/500 Indicator Lights

Ref.
Number Description

1 LED indicator light
2 Power sensor

The following figure shows the location of the indicator light on the front of the Polycom RealPresence
Group 550 systems.

Figure: RealPresence Group 550 Indicator Light

The following figure identifies the features on the front of the RealPresence Group 700 system.

Figure: RealPresence Group 700 Indicator Lights

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Administrator’s Guide for the Polycom RealPresence Group Series Introducing the RealPresence Group Series

Ref.
Number Description

1 LED indicator light
2 Power sensor
3 Status display area
4 USB 2.0 port
5 Restore button

Use the USB port for any USB 2.0 device.

If your RealPresence Group 700 systems operates with the Maximum Security Profile, the status
display area does not display the software version or IP address.

Brief status and diagnostic messages are displayed in the status display area of the RealPresence
Group 700 system. The LED on the front of all RealPresence Group systems provides the following
information.

Indicator Light System Status

Off System is powered off.
Blinking blue light In a POST sequence, no errors are occurring and tests are successful. The

system continues to blink blue and initializes after the sequence is complete
if no severe errors occur.

Blinking amber light In a POST sequence, at least one test has resulted in a warning error. The

system continues to blink amber but initializes after the sequence is
complete if no severe errors occur.

Blinking red light In a POST sequence, at least one test has resulted in a severe error. The

system continues to blink red and will not start up.

Steady blue light System is initializing.

System is awake.

Blinking blue light System received an IR (infrared) signal.

System is receiving a call.
Steady amber light System is asleep.
Alternating blue and amber lights System is in software update mode.

System is in factory restore mode.
Fast blinking amber light System is shutting down.
Steady green light System is in a call.

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Administrator’s Guide for the Polycom RealPresence Group Series Introducing the RealPresence Group Series

Powering On the Polycom Touch Control

This section describes how you connect the T o uch Control to your RealPresence Group system. You’ll also
learn how to power on, power off, and wake up the Touch Control. For information about setting up and usin g
the Touch Control, refer to Setting Up the Polycom Touch Control on page 132.

To power on the Polycom Touch Control:

1 Connect the Ethernet cable to the underside of the Polycom Touch Control.
2 Plug the Ethernet cable into the wall outlet.

 If your room provides Power Over Ethernet, you can connect the Ethernet cable directly to a LAN

outlet.

 If your room does not provide Power Over Ethernet, you must connect the Ethernet cable to the

optional power supply adapter . Then connect the power supply adapter to a LAN outlet and power
outlet. The power supply adapter is sold separately.

The Polycom Touch Control powers on and displays the language selection screen.

To power off the Polycom Touch Control:

1 From the Touch Control Home screen, touch User Settings.
2 Scroll to the Power section.
3 Select Touch Control Power.
4 In the menu that appears, select Power Off the Touch Control. If you choose to power off the

Polycom Touch Control, you must disconnect and reconnect the LAN cable to power it on again.

To wake up the Polycom Touch Control:

The touch control goes to sleep after 2 minutes of inactivity. Touch the screen to wake it up.

Polycom Touch Control Indicator Light

When the Polycom Touch Control is on, the Home button is lit.

Polycom EagleEye Acoustic Camera Indicator Lights

The following figure shows the location of the LED on the front of the EagleEye Acoustic camera.

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Administrator’s Guide for the Polycom RealPresence Group Series Introducing the RealPresence Group Series

Figure: EagleEye Acoustic Indicator Lights

Ref.
Number

1 IR Sensor
2 System Status

Description

The system status light provides the following information:

Indicator Light System Status

Steady blue light System is on and awake.
Blinking blue light Camera firmware is being updated.
Steady amber light System is asleep.
Steady green light System is in a call.

Polycom EagleEye Director Indicator Light

The following figure shows the location of the power indicator light on the back of the Polycom EagleEye
Director.

Figure: EagleEye Director Indicator Light

This indicator light provides the following information.

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Administrator’s Guide for the Polycom RealPresence Group Series Introducing the RealPresence Group Series

Indicator Light Status

Steady green light Cameras are ready; camera tracking is off
Steady red light Cameras are powering on
Blinking red light Factory restore on the cameras is starting
Blinking blue light Camera tracking is on

Configuring the RealPresence Group System

This section describes how you configure your RealPr esence Group system by using the setup wizard that
walks you through the initial steps and accessing administrative settings in the local and web interfaces.

Setup Wizard

When you power on your system for the first time, the setup wizard leads you through the minimum
configuration steps required to place a call.

The setup wizard allows you to set an Admin ID and password, which allows you to limit access to the Admin
Settings. The default Admin ID is admin and the default admin room password is the 14-digit system serial
number on the Settings > System Information > Information > System Detail screen in the local interface
or on the back of the system. Admin and User IDs are not case sens itive .

Make sure you can recall the room password if you set one. If you forget the password, you must use
the restore button to run the setup wizard again in order to access the Admin Settings and reset the
password.

You can run the setup wizard or view the configuration screens in either of the following two ways.

● In the room with the system — You can navigate the screens and enter information by using the
remote control and the onscreen keyboard. When you reach a text fie ld, pr ess the Select button on
the remote control to display the onscreen keyboard. Note that the onscreen keyboard is
automatically displayed when you reach the System Name field in the setup wizard.

Be aware that only those configuration screens needed to get the system connected are in cluded in
the local interface. Most of the administrative settings are available only in the web interface.

● From a remote location — If you know the IP address of the system, you can access and configure
it using the web interface. For more information about using the web interface, refer to Using the

Polycom RealPresence Group System Web Interface on page 140.

The setup wizard is available during initial setup, after a system reset with system settings deleted, or after
using the restore button.

Admin Settings

After you run the setup wizard, you can view or change the system’s configuration by going to Settings >
Administration in the system’s local interface or Admin Settings in the web interface. The local interface

has a subset of the Administration setting s that are available in the web interface.

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When a RealPresence Group System is paired with a Polycom Touch Control, the following
statements are true:

• You can change the system’s configuration using the web interface only.

• During pairing, when prompted to enter the Admin ID and Admin Room Password, but no Admin

Room password has been configured, you must submit a blank password.

If you enable a provisioning service, any settings provisioned by the Polycom Converged Management
Application™ (CMA

®

) or Polycom RealPresence® Resource Manager system might be displayed as
read-only settings in the Admin Settings. For more information about automatic provisioning, refer to the
Polycom CMA or RealPresence Resource Manager system documentation on the Polycom web site.

The Polycom Touch Control has separate admin settings that allow you to update Touch Control software
and configure LAN, regional, and security properties for the Touch Control. Refer to the following sections
for more information:

● Configuring the Polycom Touch Control LAN Properties on page 36

● Configuring Polycom Touch Control Regional Settings on page 139

● Configuring Admin ID and Password for the Polycom Touch Control on page 109

● Managing Polycom Touch Control Logs on page 127

An admin ID and password might be configured for the Touch Control Administration settings. The default
ID is admin and the default password is 456.

If your RealPresence Group system will be provisioned by the RealPresence Resource Manager
system and you plan to use PKI certificates, make sure you configure the Host Name setting on the
web interface in Admin Settings > Network > LAN Properties > LAN Options with the same name
as the name that the RealPresence Resource Manager system will provision so that certificate
signing requests (CSRs) generated during certificate installation have the correct host name
information in them. For more information about PKI certificates, refer to Managing Certificates and

Revocation on page 118. For more information about provisioning, refer to Using a Provisioning
Service on page 147.

RealPresence Group System Software Options

Some of the features of a RealPresence Group system are optional. To activate the following features, you
must purchase and install a key code:

● Multipoint Video Conferencing: This option enables your system to ma ke video calls to more than one
site at a time. It is available only for RealPresence Group 500, RealPresence Group 550, and
RealPresence Group 700 systems. For more information, refer to Configuring Multipoint Calling on
page 90.

● Telepresence Interoperability Protocol (TIP): This option improves the interoperability of systems in
environments with certain Cisco telepr esence systems. For more informa tion, refer to Configure SIP

Settings for Integration with the Telepresence Interoperability Protocol (TIP) on page 41.

● Lync Interoperability License: This option enhances the video experience by enabling the following
Microsoft features for all RealPresence Group Series systems:

 Real-time video (RTV), which provides higher resolutions during video calls when integrated with

Microsoft Lync Server

 Microsoft's version of H.264 SVC, which delivers a continuous presence style experience

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Administrator’s Guide for the Polycom RealPresence Group Series Introducing the RealPresence Group Series

 Centralized Conferencing Control Protocol (CCCP), which enables seamless participation in

multipoint video conferences hosted on Lync's audio/video server

 Microsoft Lync A/V MCU Spotlight feature, which enables the system to display only the

broadcaster’s video when a participant is made the broadcaster in a call

For more information about integrating with Microsoft Lync Server, refer to the Polycom Unified
Communications Deployment Guide for Microsoft Environments.

● Video 1080p: This option makes 1080p video and content available to RealPresence Group
systems.

Customizing the Local Interface Home Screen

Home screen customizations have no effect when the RealPresence Group system is paired with a
Polycom Touch Control.

Use the Polycom RealPresence Group system web interface to configure how information is displayed on
the Home screen of the local interface.

To configure the Home screen using the web interface:

1 In your web browser address line, enter the RealPresence Group system’s IP address.
2 Go to Admin Settings > General Settings > Home Screen Settings.
3 Configure the settings on the Home Screen Settings page that are described in the following

sections.

Displaying Speed Dial Entries

You use speed dialing to quickly call an IP address designated as a Favorite.

Points to note about speed dial entries:

• T o place a call within your company’s telephone system, enter the internal extension instead of the

full number.

• Speed dial entries do not appear when the Polycom RealPresence Group system is paired with a
Polycom Touch Control.

To enable speed dialing in the web interface:

1 Go to Admin Settings > General Settings > Home Screen Settings > Speed Dial.
2 Click the Choose Favorites link to create and select the favorites you want to designate as speed

dial entries.

3 Select the Enable Speed Dial setting and click Save.

For more information about calling, adding, or removing speed dial entries, refer to S peed Dia l on page 99.

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Displaying a Calendar

If your RealPresence Group system is configured to connect to the Microsoft Exchange Server, you can
view scheduled meetings on the Home screen. If no meetings appear on the Home screen, either the
system is not connected to the Microsoft Exchange Server or no meetings are scheduled.

For more information about using the calendar, refer to the User’s Guide for the Polycom RealPresence
Group Series.

Changing the Background Image

The local interface of the RealPresence Group systems displays a default background image that’s similar
to a computer’s “wallpaper .” You cannot delete this image, but you can upload your own image to replace it.

The pixel size of the image you upload must be 1920 x 1080 and the image format must be JPEG.

To upload and use a background image:

1 In the web interface, go to Admin Settings > General Settings > Home Screen Settings >

Background.
2 Click Choose File to search for and select the image you want to upload.
3 When the image name appears next to Choose File, click Upload to display the image as your

background.

Kiosk Mode

Kiosk Mode simplifies the Home screen of the local interface by displaying only speed dial entries and
calendar meetings (if enabled). For information on enabling Kiosk Mode, see Placing Calls in Kiosk Mode
on page 100.

Configuring Home Screen Icons

Home Screen Icons are the icons that appear in the lower center of the local interface, three at a time. By
default, users see the icons shown in the following table in this location.

Icon Name

Menu

Content
This icon appears only when a content source is detected.

Settings
This icon takes you to the Setting screen, where you find System Information, Administration, and, if

enabled, User Settings.
Place a Call

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Enabling Access to User Settings

User settings allow users to control some aspects of cameras and meetings, for example, allowing other
people in a call to control your camera or whethe r to enable auto answer for point-to-point or mu ltipoint calls.

To enable access to User settings:

1 Do one of the following:

 In the local interface, go to Settings > Administration > Security > Settings.

 In the web interface, go to Admin Settings > Security > Global Security > Access.

2 Enable the Allow Access to User Settings setting.

Restricting Access to User and Administrative Settings

Y ou can restrict access to User Settings and Administration settings, making th em available only through
the web interface.

T o prevent users from using User Settings or Administration Settings in the local interface:

1 In Admin Settings > General Settings > Home Screen Settings > Home Screen Icons, disable

the Show Icons on the Home Screen setting.
2 Click Save.

If the following conditions are met, the ability to show icons is automatically enabled and read only:

• Speed Dial is disabled in the Admin Settings > General Settings > Home Screen Settings

• The Calendar is not displayed because the system is not connected to the Microsoft Exchange

Server

• Remote Access through the Web, Telnet, and SNMP is disabled in Security > Global Security >

Access

Displaying System Information on the Local Interface

The local interface of the RealPresence Group systems disp lays an address bar at the bottom of the home
screen. In addition to displaying cert ain system information on the loca l interface’s Menu, yo u now have the
ability to display the system’s IP address, extension, and SIP address in the address bar.

To display system information in the address bar:

1 In the web interface, go to Admin Settings > General Settings > Home Screen Settings >

Address Bar.
2 Configure the following settings.

Setting Description
Show IP address on the

home screen

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Displays the IP address from Admin Settings > Network > LAN Properties > IP
Address (IPv4) on the left side of the address bar.

Administrator’s Guide for the Polycom RealPresence Group Series Introducing the RealPresence Group Series

Setting Description
Show Extension on the

home screen
Show SIP address on the

home screen

Displays the H.323 Extension from Admin Settings > Network > IP Network >
H.323 in the center of the address bar.

Displays the SIP address from Admin Settings > Network > IP Network > SIP
(the Sign-in Address) on the right side of the address bar.

Note: The Show SIP address setting displays only if your system is configured
with a SIP address.

Configuring Menu Settings

The menu settings in the web interface determine some of the information that is displayed in the local
interface’s main menu. The menu settings are pulled from the system’s network settings. For more
information about network settings, refer to Networks on page 31.

To configure local interface menu settings:

1 In the web interface, go to Admin Settings > General Settings > Menu Settings.
2 Configure these settings, then click Save.

Setting Description
Show System Information Specifies whether to show certain system information in the local interface menu.
Display Specifies whether to display the following information:

• The system’s SIP Address

• The system’s IP Address

• The Extension associated with the system
Note: The SIP Address setting displays only if your system is configured with a

SIP address.

Show System Button Specifies whether to show a System button in the menu.

Note: The System button in the local interface’s main menu is not the same as the
System link in the blue bar at the top of the web interface page.

Automatic Self View
Control

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Specifies whether the Self View setting is visible in the local interface.

• If Automatic Self View Control is enab l ed , the Self View setting is not in the
local interface, and the system automatically chooses when to display the self
view window. Whether the self view window is displayed is dependent on
available display space, the display mode, and so on.

• If Automatic Self View Control is not enabled, the user can turn Self View on
and off from the local interface.

Networks

This guide covers network types used worldwide. Note that not all network types are available in all
countries.

Getting the Network Ready

Before you begin configuring the network options, you must make sure your network is ready for video
conferencing.

Polycom also offers contract high-definition readiness services. For more i nform ation, pl ease co ntact your
Polycom distributor.

Connecting to the LAN

You must connect the system to a LAN to:

● Make H.323 or SIP calls

● Use a Global Directory Server

● Register with a management system

● Access the web interface

● Use People+Content™ IP

● Connect to the Polycom Touch Control

LAN Status Lights

The LAN connector on the RealPresence Group 300, 500, and 700 systems has two lights to indicate
connection status and traffic.

Indicator Light Connection Status

Left light off No 1000Base-T connection.
Left light green 1000Base-T connection.
Right light off No 10/100 Base-T connection and no network traffic with 1000 Base-T connection.
Right light on 10/100 Base-T connection and blinks with network traffic.
Right light blinking Network traffic.

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Administrator’s Guide for the Polycom RealPresence Group Series Networks

The LAN connector on the RealPresence Group 550 systems has two lights to indicate connection status
and traffic.

Indicator Light Connection Status

Left light off, right light
off

Right light off, left light
green

Right light blinking
yellow, left light green

No 10/100/1000 Base-T connection.

10/100/1000 Base-T connection without activity.

10/100/1000 Base-T connection and blinks with network
traffic.

Configuring LAN Properties

You can configure LAN properties for the RealPresence Group systems and for Polycom Touch Control
Devices. Refer to the following section and Configuring the Polycom Touch Control LAN Properties on
page 36.

Configuring RealPresence Group System LAN Properties

To configure RealPresence Group System LAN properties:

» Do one of the following:

 In the local interface, go to Settings > Administration > LAN Properties.
 In the web interface, go to Admin Settings > Network > LAN Properties.

Configure IP Address (IPv4) Settings

Configure the following IP Address (IPv4) settings on the LAN Properties screen.

Setting Description
IP Address Specifies how the system obtains an IP address.

• Obtain IP address automatically — Select if the system gets an IP address from

SLAAC (IPv6 only) or a DHCP server on the LAN.

• Enter IP address manually — Select if the IP address will not be assigned
automatically.

Your IP Address is If the system obtains its IP address automatically, this area displays the IP address

currently assigned to the system.
If you selected Enter IP address manually, enter the IP address here.

Subnet Mask Displays the subnet mask currently assigned to the system.

If the system does not automatically obtain a subnet mask, enter one here.

Default Gateway Displays the gateway currently assigned to the system.

If the system does not automatically obtain a gateway IP address, enter one here.

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Administrator’s Guide for the Polycom RealPresence Group Series Networks

Configure IP Address (IPv6) Settings

Configure the following IP Address (IPv6) settings on the LAN Properties screen.

Setting Description
Enable IPv6 Enables the IPv6 network stack and makes the IPv6 settings available.
Enable SLAAC Specifies whether to use stateless address autoconfiguration (SLAAC) instead of DHCP

to automatically obtain an IP address.
Using DHCP to get the IP address means that you need a DHCP server to get the

address from the network, but with SLAAC, existing routers help the system get the IP
address from the network.

Link-Local Displays the IPv6 address used for local communication within a subnet.

This setting is configurable only when Enter IP Address Manually is selected.

Site-Local Displays the IPv6 address used for communication within the site or organization.

This setting is configurable only when Enter IP Address Manually is selected.

Global Address Displays the IPv6 internet address.

This setting is configurable only when Enter IP Address Manually is selected.

Default Gateway Displays the gateway currently assigned to the system.

If the system does not automatically obtain a gateway IP address, enter one here.
This setting is configurable only when Enter IP Address Manually is selected.

Configure DNS Servers Settings

Configure the following DNS Servers settings on the LAN Properties screen.

Setting Description
DNS Servers

(in the local interface:

DNS)

Server 1 Address
Server 2 Address
Server 3 Address
Server 4 Address

(read-only in the local
interface)

Displays the DNS servers currently assigned to the system.
When the IPv4 or IPv6 address is obtained automatically, the DNS Server addresses are

also obtained automatically. In the web interface, you can specify IPv4 DNS server
addresses only when the IPv4 or IPv6 address is entered manually. In the local interface,
the four DNS server address fields are always editable.

In the web interface, if the system does not automatically obtain a DNS server address,
you can enter one here. Up to four DNS server addresses are allowed. If all four address
fields show addresses, you cannot add another.

Configure LAN Options Settings

Configure the following LAN Options settings on the LAN Properties screen. In the web interface, these
settings are displayed within LAN Options, but in the local interface they are arranged differently.

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Administrator’s Guide for the Polycom RealPresence Group Series Networks

Setting Description
Host Name

(web interface only)

Domain Name

(web interface only)
Autonegotiation

(under General
Settings in local
interface)

LAN Speed
(under General

Settings in local

interface)

Duplex Mode
(under General

Settings in local

interface)

Ignore Redirect
Messages

(web interface only)

Indicates the system’s DNS name. On IPv4 networks the system will send the host name
to the DHCP server in order to enable it to register the hostname with the local DNS
server and/or look up the domain where the endpoint is registered (if supported ). This
function is not supported on IPv6, so you can leave this field unconfigured if you’re using
an IPv6 network. However, configuring the field to contain the registered host name is
recommended.

Displays the domain name currently assigned to the system.
If the system does not automatically obtain a domain name, enter one here.

Specifies whether the system should automatically negotiate the LAN speed and duplex
mode per IEEE 802.3 autonegotiation procedures. If this setting is enabled, the LAN
Speed and Duplex Mode settings become read only.

Polycom recommends that you use autonegotiation to avoid network issue s .
Specifies whether to use 10 Mbps, 100 Mbps, or 1000 Mbps for the LAN speed. Note

that the speed you choose must be supported by the switch.

Specifies the duplex mode to use. Note that the Duplex mode you choose must be
supported by the switch.

Enables the RealPresence Group system to ignore ICMP redirect messages.
You should enable this setting under most circumstances.

ICMP Transmission
Rate Limit (millisec)

(web interface only)

Generate Destination
Unreachable
Messages

(web interface only)

Respond to
Broadcast and
Multicast Echo
Requests

(web interface only)

IPv6 DAD Transmit
Count

(web interface only)

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Specifies the minimum number of milliseconds between transmitted packets. Enter a
number between 0 and 60000. The default value of 1000 signifies that the system sends
1 packet per second. If you enter 0, the transmission rate limit is disabled.

This setting applies only to “error” ICMP packets. This setting has no effect on
“informational” ICMP packets, such as echo requests and replies.

Generates an ICMP Destination Unreachable message if a packet cannot be
delivered to its destination for reasons other than network congestion.

Sends an ICMP Echo Reply message in response to a broadcast or multicast Echo
Request, which is not specifically addressed to the RealPresence Group system.

Specifies the number of Duplicate Address Detection (DAD) messages to transmit before
acquiring an IPv6 address. The RealPresence Group system sends DAD messages to
determine whether the address it is requesting is already in use.

Select whether to transmit 0, 1, 2, or 3 DAD requests for an IPv6 address.

Administrator’s Guide for the Polycom RealPresence Group Series Networks

Setting Description
Enable PC LAN Port This setting appears only for RealPresence Group 700 systems.

Specifies whether the PC LAN port is enabled on the back of the system. Disable this
setting for increased security.

Enable LLDP
(under General

Settings in local

interface)

Enable EAP/802.1X

(under EAP 802.1X in
local interface)

EAP/802.1X Identity

(under EAP 802.1X in
local interface)

EAP/802.1X
Password

(under EAP 802.1X in
local interface)

Enable 802.1p/Q

(under 802.1p/Q in
local interface)

VLAN ID Specifies the identification of the Virtual LAN.This setting is available only when 802.1p/Q

Specifies whether Link Layer Discovery Protocol (LLDP) is enabled.

Specifies whether EAP/802.1X network access is enabled. RealPresence Group systems
support the following authentication protocols:

• EAP-MD5

• EAP-PEAPv0 (MSCHAPv2)

• EAP-TTLS

• EAP-TLS

Specifies the system’s identity used for 802.1X authentication. This setting is available
only when EAP/802.1X is enabled. The field cannot be blank.

Specifies the system’s password used for 802.1X authentication. This setting is required
when EAP-MD5, EAP-PEAPv0 or EAP-TTLS is used.

Specifies whether VLAN and link layer priorities are enabled.

is enabled. The value can be any number from 1 to 4094.

Video Priority Sets the link layer priority of video traffic on the LAN. Video traffic is any RTP traffic

consisting of video data and any associated RTCP traffic. This setting is available only
when 802.1p/Q is enabled. The value can be any number from 0 to 7, although 6 and 7
are not recommended.

Audio Priority Sets the priority of audio traffic on the LAN. Audio traffic is any RTP traffic consisting of

audio data and any associated RTCP traffic. This setting is available only when 802.1p/Q
is enabled. The value can be any number from 0 to 7, although 6 and 7 are not
recommended.

Control Priority Sets the priority of control traffic on the LAN. Control traffic is any traffic consisting of

control information associated with a call:

• H.323—H.225.0 Call Signaling, H.225.0 RAS, H.245, Far End Camera Control (FECC,
which, for RealPresence Group systems, is the Allow Other Participant s in a Call to

Control Your Camera setting under Admin Settings > Audio/V ideo > V ideo In put s
> General Camera Settings)

• SIP—SIP Signaling, FECC, Binary Floor Control Protocol (BFCP)

This setting is available only when 802.1p/Q is enabled. The value can be any number
from 0 to 7, although 6 and 7 are not recommended.

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Configuring the Polycom Touch Control LAN Properties

To configure Polycom Touch Control LAN settings:

1 From the Home scre en , to uc h Administration.
2 Touch the LAN Properties tab.
3 Configure the following IP Address (IPv4) settings.

Setting Description
Set IP Address Specifies how the Touch Control obtains an IP address.

• Obtain IP address automatically — Select if the Touch Control gets an IP address

from the DHCP server on the LAN.

• Enter IP address manually — Select if the IP address is not automatically assigned.

IP Address Displays the IP address currently assigned to the Touch Control, if the To uch Control

obtains its IP address automatically.
If you selected Enter IP address manually, enter the IP address here.

Subnet Mask Displays the subnet mask currently assigned to the Touch Control.

If you selected Enter IP address manually, enter the subnet mask here.

Default Gateway Displays the gateway currently assigned to the Touch Control.

If you selected Enter IP address manually, enter the gateway IP address here.

4 Configure the following DNS settings.

Setting Description
Domain Name Displays the domain name currently assigned to the Touch Control.

If the Touch Control does not automaticall y obtain a domain name, enter one here .

DNS Servers Displays the DNS servers currently assigned to the Touch Control.

If the Touch Control does not automatically obtain a DNS server address, enter up to two
DNS servers here.

You can specify IPv4 DNS server addresses only when the IPv4 address is entered
manually. When the IPv4 address is obtained automatically, the DNS Server addresses
are also obtained automatically.

5 Optionally, view the general settings.

Setting Description
Duplex Mode Displays the duplex mode.
LAN Speed Displays the LAN speed.

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Configuring IP Settings

You can configure IP network settings only through the web interface by going to Admin Settings >
Network > IP Network.

Network Quality Settings

Use this group of settings to specify how your RealPresence Group system responds to quality issues.

Setting Description
Automatically Adjust

People/Content Bandwidth

Quality Preference Specifies which stream has precedence when attempting to compensate for

Specifies whether the system should automatically adjust the bandwidth
necessary for the People stream or Content stream depending on the relative
complexity of the people video, content video, or both.

network loss:

•Both People and Content streams

• People streams

•Content streams

The stream defined to have precedence experiences less quality degradation
during network loss compensation than the stream not having precedence.
Choosing Both People and Content streams means that both streams
experience roughly equal degradation.

This setting is not available when the Automatically Adjust People/Content

Bandwidth setting is enabled.

H.323 Settings

If your network uses a gatekeeper, the system can automatically register its H.323 name and extension.
This allows others to call the system by entering the H.323 name or extension instead of the IP address.

Setting Description
Enable IP H.323 Allows the H.323 settings to be displayed and configured.
H.323 Name Specifies the name that gatekeepers and gateways use to identify this system.

You can make point-to-point calls using H.323 names if both systems are
registered to a gatekeeper.

The H.323 Name is the same as the System Name, unless you change it. Your
organization’s dial plan might define the names you can use.

H.323 Extension (E.164) Lets users place point-to-point calls using the extension if both systems are

Configure the System to Use a Gatekeeper

A gatekeeper manages functions such as bandwidth control and admission control. The gatekeeper also
handles address translation, which allows users to make calls using st atic aliases instead of IP addresses
that can change each day.

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registered with a gatekeeper, and specifies the extension that gatekeepers and
gateways use to identify this system.

Your organization’s dial plan might define the extensions you can use.

Administrator’s Guide for the Polycom RealPresence Group Series Networks

To configure the system to use a gatekeeper:

1 In the web interface, go to Admin Settings > Network > IP Network > H.323 Settings.
2 Configure the following settings.

Setting Description
Use Gatekeeper Select this setting to use a gatekeeper. Gateways and gatekeepers are required for

calls between IP and ISDN.

• Off — Calls do not use a gatekeeper.

•Auto — System attempts to automatically find an available gatekeeper.

• Specify — Calls use the specified gatekeeper. This option must be selected to

enable H.235 Annex D Authentication.

When you select a setting other than Off, the Registration Status is displayed
below the Enable IP H.323 setting.

Require Authentication Enables support for H.235 Annex D Authentication.

When H.235 Annex D Authentication is enabled, the H.323 gatekeeper ensures
that only trusted H.323 endpoints are allowed to access the gatekeeper.

This setting is available when Use Gate keeper is set to Specify.

User Name When authentication is required, specifies the user name for authentication with

H.235 Annex D.

Enter Password When authentication is required, specifies the password for authentication with

H.235 Annex D.

Current Gatekeeper IP
Address

Primary Gatekeeper IP
Address

Polycom RealPresence Group 300 systems cannot be enabled for multipoint calling.

If you chose Off for the Use Gatekeeper field, the Current Gatekeeper IP
Address field is not displayed.

Displays the IP address that the gatekeeper is currently using.

• If you chose Off for the Use Gatekeeper field, the Primary Gatekeeper IP
Address field is not displayed.

• If you chose to use an automatically selected gatekeeper, this area displays the

gatekeeper’s IP address.

• If you chose to specify a gatekeeper, enter the gatekeeper’s IP address or name
(for example, 10.11.12.13 or gatekeeper.companyname.usa.com).

The primary gatekeeper IP address contains the IPv4 address the system registers
with. As part of the gatekeeper registration process, the gatekeeper might return
alternate gatekeepers. If communication with the primary gatekeeper is lost, the
RealPresence Group system registers with the alternate gatekeeper but continues
to poll the primary gatekeeper. If the system reestablishes communications with the
primary gatekeeper, the RealPresence Group system unregisters from the
alternate gatekeeper and reregisters with the primary gatekeeper.

SIP Settings

If your network supports the Session Initiation Protocol (SIP), you can use SIP to connect IP calls.

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Administrator’s Guide for the Polycom RealPresence Group Series Networks

To specify SIP settings:

1 In the web interface, go to Admin Settings > Network > IP Network > SIP.
2 Configure these settings.

Setting Description
Enable SIP Allows the SIP settings to be displayed and configured.
Enable AS-SIP Enabl es the RealPresence Group system to apply the settings configured for assured

services SIP.

SIP Server
Configuration

Transport Proto co l Indicates the protocol the system uses for SIP signaling.

BFCP Transport
Preference

Specifies whether to automatically or manually set the SIP server’s IP address.
If you select Auto, the Transport Protocol, Registrar Server, and Proxy Server settings

cannot be edited. If you select Specify, those settings are editable.

The SIP network infrastructure your RealPresence Group System operates within
determines which protocol is required.

Auto — Enables an automatic negotiation of protocols in the following order: TLS, TCP,
UDP. This is the recommended setting for most environments.

TCP — Provides reliable transport via TCP for SIP signaling.
UDP — Provides best-effort transport via UDP for SIP signaling.
TLS — Provides secure communication of the SIP signaling. TLS is available only when

the system is registered with a SIP server that supports TLS. When you choose this
setting, the system ignores TCP/UDP port 5060. Select TLS if you want to encrypt SVC
calls.

Controls the negotiation behavior for content sharing using the Binary Floor Control
Protocol (BFCP). Establishes the relationship between the floor control server and its
clients, while the available settings determine how network traffic flows between the
server and clients.

TCP is typically known as the older, slightly slower, and more reliable method, but is not
supported under some circumstances, such as with session border controllers (SBCs).

Prefer UDP — Starts resource sharing using UDP, but fall back to TCP if needed. This is
the default value when SIP is enabled.

Prefer TCP — Starts resource sharing using TCP, but fall back to UDP if needed.
UDP Only — Shares resources only through UDP. If UDP is unavaila ble, content

sharing in a separate video stream is not available.
TCP Only — Shares resources only through TCP . If TCP is unavailable, content sharing

in a separate video stream is not available.

Sign-in Address Specifies the SIP address or SIP name of the system, for example,

[e-mail]. If you leave this field blank, the system’s IP
address is used for authentication.

User Name Specifies the user name to use for authentication when registering with a SIP Registrar

Server, for example, marySmith. If the SIP proxy requires authentication, this field and
the password cannot be blank.

Password Specifies the password associated with the User Name used to authenticate the system

to the Registrar Server. The password can be up to 47 characters in length.

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Administrator’s Guide for the Polycom RealPresence Group Series Networks

Setting Description
Registrar Server Specifies the IP address or DNS name of the SIP Registrar Server. The address can be

specified as either an IP address or a DNS fully qualified domain name (FQDN). If
registering a remote RealPresence Group System with an Lync Server Edge Server,
use the FQDN of the edge server.

By default for TCP, the SIP signaling is sent to port 5060 on the registrar server. By
default for TLS, the SIP signaling is sent to port 5061 on the registrar server.

Enter the address and port using the following format:
<IP_Address>:<Port>
<IP_Address> can be an IPv4 or IPv6 address, or a DNS FQDN such as

servername.company.com:6050.
Syntax Examples:

• To use the default port for the protocol you have selected:

10.1 1.12.13

• To specify a different TCP or UDP port:

10.1 1.12.13:5071

Proxy Server Specifies the DNS FQDN or IP address of the SIP Proxy Server. If you leave this field

blank, the address of the Registrar Server is used. If you leave both the SIP Registrar
Server and Proxy Server fields blank, no Proxy Server is used.

By default for TCP, the SIP signaling is sent to port 5060 on the proxy server. By default
for TLS, the SIP signaling is sent to port 5061 on the proxy server.

The syntax used for this field is the same as for the Registrar Server field.

For more information about this and other Microsoft/Polycom interoperability considerations, refer to the
Polycom Unified Communications Deployment Guide for Microsoft Environments.

Points to note about SIP:

The SIP protocol has been widely adapted for voice over IP communications and basic video
conferencing; however, many of the video conferencing capabilities are not yet standardized. Many
capabilities also depend on the SIP server.

The following are examples of features that are not supported using SIP:

• Cascaded multipoint in SIP calls.

• Meeting passwords. If you set a meeting password, SIP endpoints will be unable to dial in to a

multipoint call.

®

For more information about SIP compatibility issues, refer to the Release Notes for Polycom
RealPresence

®

Group Systems.

Configure SIP Settings for Integration with Microsoft Servers

Integration with Microsoft Lync Server 2010 and 2013 allows Microsoft Lync and Polycom RealPresence
Group system users to place audio and video calls to each other.

Because Polycom RealPresence Group systems run in dynamic management mode, they cannot be
simultaneously registered with Lync Server and the presence service provided by the Polycom
Converged Management Service (CMA) or Polycom RealPresence Resource Manager system.
RealPresence Group systems can obtain presence services from only one source: L ync Server , or the
presence service provided by the CMA or RealPresence Resource Manager system.

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Administrator’s Guide for the Polycom RealPresence Group Series Networks

Polycom supports the following features in Microsoft Lync Server 2010 and 2013:

● Interactive Connectivity Establishment (ICE)

● Centralized Conferencing Control Protocol (CCCP); this feature is available only with the optional

Lync Interoperability License key

● Federated presence

● The Microsoft real-time video (RTV) codec; this feature is available only with the optional Lync

Interoperability License key

For more information about this and other Microsoft/Polycom interoperability considerations, refer to the
Polycom Unified Communications Deployment Guide for Microsoft Environments.

If your organization deploys multiple Lync Server pools, a Polycom RealPresence Group system must be
registered to the same pool to which the system's user account is assigned.

Configure SIP Settings for Integration with the Telepresence Interoperability
Protocol (TIP)

When SIP is enabled on a RealPresence Group system that has the TIP option, the system can interoperate
with TIP endpoints.

Points to note about TIP:

• Polycom RealPresence Group systems cannot host multipoint calls while in a SIP (TIP) call.

• SIP (TIP) calls must connect at a call speed of 1 Mbps or higher.

• Only TIP version 7 is supported.

• In a TIP call, only XGA content at 5 fps is supported. The following content sources are not

supported in TIP calls:

 USB content from the Polycom Touch Control
 People+Content™ IP

For more information about Polycom support for the TIP protocol, refer to the Polycom Unified
Communications Deployment Guide for Cisco Environments.

You cannot configure TIP without purchasing and installing a Telepresence Interoperability Protocol
(TIP) option key code.

RTV and Lync-Hosted Conference Support

To use RTV in a Lync-hosted conference, you must have the Lync Interoperability License key enabled on
your RealPresence Group system.

For more information about configuring your L ync Server video settings for RTV, refer to the Polycom Unified
Communications Deployment Guide for Microsoft Environments.

AS-SIP Settings

RealPresence Group series systems support the Assured Services Session Initiation Protocol (AS-SIP), as
defined by the Unified Capabilities Requirements (UCR) technical standards for telecommunication
switching equipment developed by the DoD and Defense Information Systems Agency (DISA). AS-SIP is
the term used to describe the DoD version of SIP used as part of its initiative to build a reliable and secur e

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Administrator’s Guide for the Polycom RealPresence Group Series Networks

IP communications network. AS-SIP incorporates Multilevel Precedence and Preem ption, Secure Signaling
and Media, Quality of Service (QoS), and IPv6 support.

Configure AS-SIP Settings

The AS-SIP settings define service codes, network domains, and precedence levels for MLPP.

To enable AS-SIP on your system:

1 In the web interface, go to Admin Settings > Network > IP Network > SIP.
2 Select the Enable AS-SIP setting.

To configure your AS-SIP settings:

1 In the web interface, go to Admin Settings > Network > IP Network > AS-SIP.
2 Configure these settings.

Setting Description
Service Code Defines one or more of the US Federal Communications Commission (FCC) N11

special services dialing codes or worldwide special dialing codes.

Outbound Precedence
Call Defaults

MLPP Network Domains Defines the MLPP network domain s your network uses.

Defines the Default Domain (network domain) and the Default Precedence level
used when dialing a call.

Define Service Codes

1 To add a Service Code, click .
2 In the text field of the new line that appears, enter the numbers.
3 Click another line in the list to create the service code.

You can click to delete any of the service codes.

Define Outbound Precedence Call Defaults

1 Select the Default Domain to use for outbound calls, that is, the default network domain.

RealPresence Group systems come preconfigured for use on the uc and dsn network domains, but
others can be added. Any defined network domain can be chosen as the default domain to use for
outbound calls. uc and dsn are the preconfigured network domains and uc is the default network
domain for this setting.

2 Select the Default Precedence to use for outbound calls.

This setting accepts one of the defined precedence levels from the configured default domain. The
setting defaults to ROUTINE, which is the lowest precedence level defined in the default network
domain uc.

Define MLPP Network Domains

Although uc and dsn are preconfigured on the system, you can edit their settings or create other network
domains.

1 T o edit a domain, click .

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Administrator’s Guide for the Polycom RealPresence Group Series Networks

2 If needed, edit the Network Domain Name or change the Allow Incoming Calls setting. Disabling

the Allow Incoming Calls setting causes the system to reject any calls from this network domain.

3 Select a Precedence Level.

You can define a total of 10 precedence levels.

4 Configure these settings.

Setting Description
Precedence Level The name associated with the precedence level.

You can click Add Precedence Level to create a level and you can click to remove a
level.

Dial Digit A single numeric field (0-9) that represents the dialing digit used to indicate the requested

call precedence.
The precedence dial string is indicated by a leading '9' followed by the Dial Digit, followed by

the 7- or 10-digit number.

Resource Priority
Header

Audio DSCP Indicates the DSCP value used for audio RTP/SRTP packets sent in calls using this

Video DSCP Indicates the DSCP value used for video RTP/SRTP packets sent in calls using this

Represents the value in the SIP Resource Priority Header used to signal the precedence
level. This field accepts a single UTF-8 character.

precedence level. The field accepts an integer value range from 0-63.

precedence level. The field accepts an integer value range from 0-63.

5 Click Save.

T o add a network d omain, click and then configure the same settings defined above for the new network
domain. Click Save when you are finished.

Multilevel Precedence and Preemption (MLPP)

Multilevel Precedence and Preemption (MLPP) provides call prioritization over network resources and
far-end system access. Authorized users place precedence calls to elevate the priority of the call through
the AS-SIP network. Systems already in a call can be preempted by an incoming call with a higher priority.
In addition, precedence call signaling and media packets are ma rked with DSCP values associated with the
precedence level to ensure network QoS commensurate with the call precedence level.

RealPresence Group systems provide support for placing precedence calls through the use of precedence
prefix codes in the dial string. Calls can be placed at any of the precedence leve ls defined within the network
domain configured as the default domain for outbound calls. The default network domains uc and dsn
define five precedence levels: Routine, Priority, Immediate, Flash, or Flash Override. The system signals
the precedence level according to the standards in UCR 2008, Change 3, and provides appropriate
feedback to the user placing the call.

Incoming calls are announced with the appropriate precedence level, and the authorized user can select
one of the following ways to handle the call:

● Answer directly

● Join into conference

● Hang up current call and answer

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Alternative Network Address Type (ANAT)

ANAT signaling is used for IPv4 and IPv6 support in AS-SIP and is only useful in AS-SIP environments.
When AS-SIP is enabled, and dual stack (IPV4 and IPV6) is enabled, ANAT signaling is enabled.

Consider the following restrictions when you enable AS-SIP on a RealPresence Group system:

• Be sure to register the system only to AS-SIP-aware proxy/registrar servers, because AS-SIP
signaling can be incompatible with other types of proxy/registrar servers.

• If the Cisco Telepresence Interoperabi lity Protocol (TIP) software opt ion is installed, turn off TIP
signaling on the RealPresence Group endpoint by going to Admin Settings > Network > Dialing
Preferences > Dialing Options and disabling the TIP setting. TIP signaling is incompatible with
AS-SIP signaling.

Network Quality

Set the Network Quality options for the way your network handles IP packets during video calls.

To configure quality of service settings:

1 In the web interface, go to Admin Settings > Network > IP Network > Network Quality.
2 Configure these settings.

Setting Description
Type of Service Specifies your service type and lets you choose how to set the priority of IP packets

sent to the system for video, audio, FECC, and OA&M:

• IP Precedence — Represents the priority of IP packets sent to the system. The
value can be between 0 and 7.

• DiffServ — Represents a priority level between 0 and 63.

Note: If AS-SIP is enabled and you select DiffServ, the DSCP values for audio and

video defined for the negotiated call precedence level in the default network domain
that was configured for outbound calls override the Video and Audio settings
defined on this page of the web interface. If you have not enabled AS-SIP , the Video
and Audio values defined here are used.

Video Specifies the IP Precedence or Diffserv value for video RTP traffic and associated

RTCP traffic.

Audio Specifies the IP Precedence or Diffserv value for audio RTP traffic and associated

RTCP traffic.

Control Specifi es the IP Precedence or Diffserv value for control traffic on any of the

following channels:

•H.323 — H.225.0 Call Signaling, H.225.0 RAS, H.245, Far End Camera Control
(FECC, which, for RealPresence Group systems, is the Allow Other Participants

in a Call to Control Your Camera setting under Admin Settings > Audio/Video
> Video Inputs > General Camera Settings)

•SIP — SIP Signaling, FECC, Binary Floor Control Protocol (BFCP)

OA&M Specifies the IP Precedence or Diffserv value for traffic not related to video, audio, or

FECC.

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Setting Description
Maximum Transmission

Unit Size
Maximum Transmission

Unit Size Bytes

Enable Lost Packet
Recovery

Enable RSVP Allows the system to use Resource Reservation Setup Protocol (RSVP) to request

Dynamic Bandwidth Specifies whether to let the system automatically find the optimum call rate for a call.
MRC Bandwidth

Allocation

Maximum Transmit
Bandwidth

Maximum Receive
Bandwidth

Specifies whether to use the default Maximum Transmission Unit (MTU) size for IP
calls or select a maximize size.

Specifies the MTU size, in bytes, used in IP calls. If the video becomes blocky or
network errors occur, packets might be too large; decrease the MTU. If the network
is burdened with unnecessary overhead, packets might be too small; increase the
MTU.

Allows the system to use LPR (Lost Packet Recovery) if packet loss occurs.

that routers reserve bandwidth along an IP connection path. Both the near site and
far site must support RSVP in order for reservation requests to be made to routers
on the connection path.

Adjusts media bit stream bandwidth, reducing packet loss. Specifically designed for
SVC-based calls. For more information on SVC, see SVC-Based Conferencing on
page 50.

Specifies the maximum transmit call rate between 64 kbps and the system’s
maximum line rate. This setting can be useful when the system is connected to the
network using an access technology that provides different transmit and receive
bandwidth (such as cable or DSL access).

Specifies the maximum receive call rate between 64 kbps and the system’s
maximum line rate. This setting can be useful when the system is connected to the
network using an access technology that provides different transmit and receive
bandwidth (such as cable or DSL access).

Note: When a RealPresence Group 500 or RealPresence Group 700 system is hosting a multipoint call, the total
call rate for all sites in the call is 6 Mbps.

Lost Packet Recovery and Dynamic Bandwidth

You can handle video quality issues by selecting the Enable Lost Packet Recovery (LPR) setting, the
Dynamic Bandwidth setting, or both settings.

If both settings are enabled, Dynamic Bandwidth adjusts the video rate to reduce packet loss to 3% or less.
When packet loss drops to 3% or less, LPR cleans up the video image on your monitor. The additional
processing power required might cause the video rate to drop while the system is using LPR. If this
happens, the Call St atistics screen shows the Video Rate Used as lower than the Vi deo Rate. If Packet Loss
is 0 for at least 10 minutes, LPR stops operating and the V ideo Rate Used increases to match the Video
Rate.

If only LPR is enabled and the system detects packet loss, LPR attempts to clean the image but the video
rate is not adjusted. If only Dynamic Bandwidth is enabled and the system detects packet loss of 3% or
more, the video rate is adjusted but LPR does not clean the image.

You can view % Packet Loss, Video Rate, and Video Rate Used on the Call Statistics screen.

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Administrator’s Guide for the Polycom RealPresence Group Series Networks

Configure the System for Use with a Firewall or NAT

A firewall protects an organization’s IP network by controlling data traffic from outside the network. Unless
the firewall is designed to work with H.323 video conferencing equipment, you must configure the system
and the firewall to allow video conferencing traffic to pass in and out of the network.

Network Address Translation (NAT) network environments use private internal IP addresses for devices
within the network, while using one external IP address to allow devices on the LAN to communicate with
other devices outside the LAN. If your system is connected to a LAN that uses a NA T, you will need to enter
the NAT Public (WAN) Address so that your system can communicate outside the LAN.

To set up the system to work with a firewall or NAT:

1 In the web interface, go to Admin Settings > Network > IP Network > Firewall.
2 Configure these settings.

Setting Description
Fixed Ports Lets you specify whether to define the TCP and UDP ports.

• If the firewall is not H.323 compatible, enable this setting. The RealPresence Group

system assigns a range of ports starting with the TCP and UDP ports you specify . The
system defaults to a range beginning with port 3230 for both TCP and UDP.

Note: You must open the corresponding ports in the firewall. For H.323, you must
also open the firewall’s TCP port 1720; for SIP you must open either UDP port 5060,
TCP 5060, or TCP 5061 depending on whether you are using UDP, TCP, or TLS as
the SIP transport protocol.

• If the firewall is H.323 compatible or the system is not behind a firewall, disable this
setting.

For IP H.323 you need 2 TCP and 8 UDP ports per connection. For SIP you need TCP
port 5060 and 8 UDP ports per connection.

Note: Because RealPresence Group systems support ICE, the range of fixed UDP
ports is 112. The RealPresence Group system cycles through the available ports from
call to call. After the system restarts, the first call begins with the first port number , either
49152 or 3230. Subsequent calls start with the last port used, for example, the first call
uses ports 3230 to 3236, the second call uses ports 3236 to 3242, the third call uses
ports 3242 through 3248, and so on.

TCP Ports
UDP Ports

Enable H.460 Firewall
Traversal

NAT Specifies whether the system should determine the NAT Public WAN Address

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Specifies the beginning value for the range of TCP and UDP ports used by the system.
The system automatically sets the range of ports based on the beginning value you set.

Note: You must also open the firewall’s TCP port 1720 to allow H.323 traffic.
Allows the system to use H.460-based firewall traversal for IP calls. For more

information, refer to H.460 NAT Firewall Traversal on page 47.

automatically.

• If the system is not behind a NAT or is connected to the IP network through a V irtual
Private Network (VPN), select Off.

• If the system is behind a NAT that allows HTTP traffic, select Auto.

• If the system is behind a NAT that does not allow HTTP traffic, select Manual.

Administrator’s Guide for the Polycom RealPresence Group Series Networks

Setting Description
NA T Public (WAN)

Address

NA T is H.323
Compatible

Address Displayed in
Global Directory

Enable SIP Keep-Alive
Messages

Displays the address that callers from outside the LAN use to call your system. If you
chose to configure the NAT manually, enter the NAT Public Address here.

This field is editable only when NAT Configuration is set to Manual.
Specifies that the system is behind a NAT that is capable of translating H.323 traffic.

This field is visible only when NAT Configuration is set to Auto or Manual.
Lets you choose whether to display this system’s public or private address in the global

directory.
This field is visible only when NAT Configuration is set to Auto or Manual.

Specifies whether to regularly transmit keep-alive messages on the SIP signaling
channel and on all RTP sessions that are part of SIP calls. Keep-alive messages keep
connections open through NAT/Firewall devices that are often used at the edges of both
home and enterprise networks.

When a RealPresence Group system is deployed or registered in an Avaya SIP
environment, Polycom recommends that you disable this setting to allow calls to
connect fully.

In environments set up behind a firewall, firewall administrators can choose to limit access to TCP
connections only. Although TCP is an accurate and reliable method of data delivery that incorporates
error-checking, it is not a fast method. For this r eason, real-time media str eams often use UDP, which offers
speed but not necessarily accuracy. Within an environment behind a firewall, where firewall administrator
has restricted media access to TCP ports, calls can be completed using a TCP conne ction instead of UDP.

Systems deployed outside a firewall are potentially vulnerable to unauthorized access. Visit the
Polycom Security section of the Knowledge Base at support.polycom.com for timely security
information. You can also register to receive periodic email updates and advisories.

H.460 NAT Firewall Traversal

You can configure RealPresence Group systems to use standards-based H.460.18 and H.460.19 firewall
traversal, which allows video systems to more easily establish IP connections across firewalls.

The following illustration shows how a service provider might provide H.460 firewall traversal between two
enterprise locations. In this example the Polycom Video Border Proxy™ (VBP
on the edge of the service provider network and facilitates IP calls between RealPresence Group systems
behind different firewalls.

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®

) firewall traversal device is

Enterprise Location A

Enterprise Location B

Service Provider

Administrator’s Guide for the Polycom RealPresence Group Series Networks

Figure: Example of Service Provider Firewall Traversal

Ref.
Number

Description

1 Polycom Video Border Proxy
2 Gatekeeper
3 IP network
4 Firewall
5 RealPresence Group system
6 Firewall
7 RealPresence Group system

To use this traversal, RealPresence Group systems and firewalls must be configured as follows:

1 Enable firewall traversal on the RealPresence Group system.

a In the web interface, go to Admin Settings > Network > IP Network > Firewall.
b Select Enable H.460 Firewall Traversal.

2 Register the RealPresence Group system to an external Polycom VBP device that supports the

H.460.18 and H.460.19 standards.

3 Make sure that firewalls being traversed allow RealPresence Group systems behind them to open

outbound TCP and UDP connections.
 Firewalls with a stricter rule set should allow RealPresence Group systems to open at least the

following outbound TCP and UDP ports: 1720 (TCP), 14085-15084 (TCP) and 1719 (UDP),
16386-25386 (UDP).

 Firewalls should permit inbound traffic to TCP and UDP ports that have been opened earlier in the

outbound direction.

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Basic Firewall/NAT Traversal Connectivity

Basic Firewall/NAT Traversal Connectivity allows RealPresence Group systems to connect to the
SIP-based RealPresence solutions using the Acme Packet Net-Net family of Session Border Controllers
(SBC). A RealPresence Group system connects to the Acme Packet Net-Net SBC as a remote enterprise
endpoint. The remote enterprise endpoint is registered to the enterprise’s SIP infrastructure and connects
to an internal enterprise endpoint through the enterprise firewall.

For details about the use and configuration of the Acme Packet Net-Net SBC used in conjunction with this
feature, refer to Deploying Polycom Unified Communications in an Acme Packet Net-Net Enterprise
Session Director Environment.

RealPresence Group systems now also provide full mutual TLS support for SIP and XMPP Presence
connections. Full mutual TLS support gives administrators the ability to identify and authenticate devices
attempting to join conferences from outside the enterprise network.

Configuring Dialing Preferences

Dialing preferences help you manage the network bandwidth used for calls and est ablish a Scalable V ideo
Coding (SVC) preference. You can specify the default and optional call settings for outgoing calls. You can
also limit the call speeds of incoming calls.

SVC feature and relevant options are not available in this release of RealPresence
Group 550 systems.

Dialing Options

To configure dialing options:

1 In the web interface, go to Admin Settings > Network > Dialing Preference > Dialing Options.
2 Configure these settings.

Setting Description
Scalable Video Coding

Preference (H.264)

Enable H.239 Specifies standards-based People+Content data collaboration. Enable this option if

Video Dialing Order Specifies how the system places video calls to directory entries that have more than

Specifies whether to use scalable or video coding:

• SVC then AVC — Use SVC when possible; otherwise, use AVC.

• AVC Only — This option disables SVC.

you know that H.239 is supported by the far sites you will call.

one type of number.

•IP H.323

•SIP

This setting also specifies how the system places video calls from the Place a Call
screen when the call type selection is either unavailable or set to Auto. If a call
attempt does not connect, the system tries to place the call using the next call type in
the list.

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Administrator’s Guide for the Polycom RealPresence Group Series Networks

SVC-Based Conferencing

In an SVC-based conference, each SVC-enabled endpoint transmits multiple bit streams, called
simulcasting, to the Polycom RealPresence Collaboration Server (RMX). The RealPresence Collaboration
Server sends or relays selected video streams to the endpoints without sending the entir e video layout. The
streams are assembled into a layout by the SVC-enabled endpoint s according to each of their different
display capabilities and layout configurations.

In a Microsoft Lync 2013-hosted multipoint or point-to-point call, you can view multiple far-end sites in
layouts. RealPresence Group 500 systems display up to five far-end sites on Lync 2013 hosted (SVC),
multipoint calls. RealPresence Group 700 systems display up to six far-end sites.

SVC-based conferencing provides several benefits, including fewer video resource requirements, better
error resiliency, lower latency, and more flexibility with display layouts.

Enabling and Disabling SVC Calls

You can make and receive SVC calls when the Polycom RealPresence Group system is connected to an
SVC-compatible bridge. Enable or disable SVC calls from the Dialing Preferences screen in the web
interface.

For information on enabling encryption for SVC calls, refer to Configuring Encryption Settings for SVC Calls
on page 116.

For more information about the features and limitations of SVC-based conferencing, refer to the Polycom
RealPresence SVC-Based Conferencing Solutions Deployment Guide available at support.polycom.com.

Preferred Speeds

To configure dialing speeds:

1 In the web interface, go to Admin Settings > Network > Dialing Preference > Preferred Speeds.
2 Configure these settings.

Setting Description
Preferred Speed for

Placed Calls

IP Calls
SIP (TIP) Calls

Maximum Speed for
Received Calls

IP Calls
SIP (TIP) Calls

Determines the speeds to use for IP or SIP (TIP) calls from this system when either
of the following statements is true:

• The call speed is set to Auto on the Place a Call screen

• The call is placed from the directory

If the far-site system does not support the selected speed, the system automatically
negotiates a lower speed.

Users cannot specify a call speed when placing calls from the Polycom Touch
Control.

The SIP (TIP) Calls setting is available only when the TIP setting is enabled.
Allows you to restrict the bandwidth used when receiving IP or SIP (TIP) calls.

If the far site attempts to call the system at a higher speed than selected here, the
call is renegotiated at the speed specified in this field.

The SIP (TIP) Calls setting is available only when the TIP setting is enabled.

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Administrator’s Guide for the Polycom RealPresence Group Series Networks

For point-to-point calls, the Polycom RealPresence Group 300 systems use a maximum of 3 Mbps of
bandwidth, the RealPresence Group 500 and RealPresence Group 550 systems use a maximum of 6
Mbps.

Finding Your System’s IP Address

You can find your RealPresence Group system’s IP address in the local or the web interfaces:

● In the local interface, in Settings > Administration > LAN Properties: IP Address

● In the local interface, if the administrator has configured the system to show the IP address, at the

top of the menu that is displayed when you press with the remote control and on the Home screen

● In the web interface, at the top of the page n ext to the language drop-down list and in Admin Settings

> Network > LAN Properties: Your IP Address is

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Monitors and Cameras

Connecting Monitors

Make sure that the system is powered off before you connect devices. For more information about
connecting monitors to RealPresence Group systems, refer to System Back Panel Views on page 171.

Configuring Monitor Settings

The system constantly detects monitors connected to it. Y ou have the choice to use the monitor through the

Enable setting. You can also add a Monitor Profile to manage a group of monitor settings.

To configure monitors:

1 In the web interface, go to Admin Settings > Audio/Video > Monitors.
2 Configure these settings on the Monitors page. The settings for Monitor 1, Monitor 2, and Monitor 3

are the same, although the available options can be different.

Setting Description
Enable Specifies the monitor setting:

•Auto – This is the default setting. Specifies that the Video Format and Resolution

settings are automatically detected and disables those settings.

•Manual – Enables you to select the Video Format and Resolution settings.
Resolution settings are filtered based on th e Video Format you selected.

•Off – Disable this monitor.

Monitor Profile Specifies which profile to use for this monitor. The choices depend on how many

monitors the system uses and which monitor you are configuring.

Video Format Specifies the monitor’s format. Depending on which RealPresence Group System and

monitor you configure, the choices are:

• HDMI

•DVI

• Component

•VGA

Note: This setting is unavailable when you select Auto for the Enable setting.

Resolution Specifies the resolution for the monitor.

Note: This setting is unavailable when you select Auto for the Enable setting.

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Administrator’s Guide for the Polycom RealPresence Group Series Monitors and Cameras

Monitor Profiles

Monitor Profiles set the preferences for what is shown on available monitors. Configuring this setting allows
you to customize the monitor configuration to match you r environment or your desired meeting experience.

The Monitor Profiles settings are just preferences. What you see can vary depending on layout views,
whether content is being shown, the number of active mo nit or s, an d so on.

The following table describes the configuration of each monitor profile.

Setting Description
Decide for Me Default setting that sets monitors to show content and the current speakers

based on a variety of factors. When you select Decide for Me, the settings
for Monitor 2 and Monitor 3 are unavailable. If you later choose a different
setting, the original values persist.

Note: When Decide for Me is enabled, content is normally sent to Monitor 2.
Me Only (Monitor 2 or Monitor 3) Sets the monitor to always show you.
Speaker Only Sets the monitor to show current people speaking at the far-end on

Monitor 1. Monitor 2 shows only one person.
Content Only(Monitor 2 or

Monitor 3)

Speaker and Content Sets the monitor to show available content. Otherwise, the monitor shows

Recording Device with Speaker
and Content(Monitor 3 only)

Recording Device with Speaker
Only(Monitor 3 only)

Sets the monitor to show available content. Otherwise, the monitor shows

the room background.

This option is not available to Monitor 3 of RealPresence Group 550

systems.

the person speaking at the far-end. You can browse layouts with this setting.

Sets the monitor to show available content or the person speaking to support

recording with a DVR. The showing of content takes priority over the

showing of a person speaking.

This setting is available only with RealPresence Group 700 systems.

Select this setting to record near, far, and content audio. If there is content,

the video is recorded in full screen. If there is no content, the speaker is

recorded in full screen.

Sets the monitor to show the current person speaking, regardless of the

speaker’s location, to support recording with a DVR.

This setting is available only with RealPresence Group 700 systems.

Select this setting to record near, far, and content audio. Only the speaker is

recorded in full screen.

The Automatic Self View setting can also affect what displays on the monitors. For more information, refer
to Configuring Menu Settings on page 30.

Recording Calls

You can use a RealPresence Group 700 system to record the audio and video of a call on Monitor 3.

To enable and disable recording:

1 In the web interface, select Admin Settings > Audio/Video > Monitors.

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Administrator’s Guide for the Polycom RealPresence Group Series Monitors and Cameras

2 Select one of the following settings for Monitor 3:

 Recording Device with Speaker and Content. Select this setting to record what the speaker

says, along with any content audio.

 Recording Device with Speaker Only. Select this setting to record only what the speaker says.

Maximizing Video Display on Your HDTV

When you use a television as your monitor, some HDTV settings might interfere with the video display or
quality of your calls. T o avoid this potential problem, you shou ld disable all audio enhancements in the HDTV
menu, such as “SurroundSound.”

In addition, many HDTVs have a low-latency mode called Game Mode, which could lower video and audio
latency. Although Game Mode is typically turned off by default, you could have a better experience if you
turn it on.

Finally , before attaching you r Polycom RealPresen ce Group system to a TV monitor, ensure the monitor is
configured to display all available pixels. This setting, also known a s “fit to scr een ” or “dot by dot,” enable s
the entire HD image to be displayed. The specific name of the monitor setting varies by manufacturer.

Using Sleep Settings to Prevent Monitor Burn-In

Monitors and Polycom RealPresence Group systems provide di splay settings to help prevent image burn-in.
Plasma televisions can be particularly vulnerable to this problem. Refer to your monitor’s documentation or
manufacturer for specific recommendations and instructions. The following guidelines help prevent image
burn-in:

● Ensure that static images are not displayed for long periods.

● Set the Time before system goes to sleep to 60 minutes or less.

● To keep the screen clear of static images during a call, disable the following settings:

 Display Icons in a Call (Admin Settings > General Settings > System Settings > Call

Settings)

 Show Time in Call (Admin Settings > General Settings > Date and Time > Time in Call)

● Be aware that meetings that last more than an hour without much movement can have the same
effect as a static image.

● Consider decreasing the monitor’s sharpness, brightness, and contrast settings if they are set to their
maximum values.

Connecting and Powering Cameras

Polycom RealPresence Group 700 systems provide inputs for multiple PTZ cameras. RealPresence
Group 500 systems can support a second non-PTZ camera, but do not support camera control for a second
camera. The RealPresence Group 550 systems can support two PTZ cameras, both with camera control.
All Polycom cameras are capable of receiving IR signals.

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Administrator’s Guide for the Polycom RealPresence Group Series Monitors and Cameras

Polycom RealPresence Group systems have built-in IR re ceivers to receive signals from the remote control.
Be sure to point the remote control at the RealPresenc e Group system or your Polycom camera to control it.

HDCI cameras have Infrared receivers. You can always control the RealPresence
Group 550 system by pointing the remote control towards either the Polycom RealPr esence
Group 550 system hardware or to the HDCI camera (if connected).

You may need a special cable to connect an SDI camera to the system so as to receive
infrared signals from the remote control. For more information about the special cable,
contact your Polycom support.

Polycom EagleEye IV

The Polycom EagleEye IV cameras are completely digital with a 4k sensor that is specifically designed to
work with the RealPresence Group Series. They support 1080p60 resolution and are available with either
12x or 4x zoom capabilities.

Figure: Polycom EagleEye IV

These cameras also have an available privacy cover, wide-angle lens, and digital extender. For more
information, refer to Installing the Polycom EagleEye IV Wide Angle Lens, Setting Up the Polycom EagleEye

IV Cameras, Setting Up the Polycom EagleEye IV Camera Privacy Cover, and Setting Up the Polycom
EagleEye Digital Extender which are available at support.polycom.com.

Polycom EagleEye III

The Polycom EagleEyeTM III camera can provide 1080i 60/50 fps, 1080p 60 fps, and 720p 60/50 fps
resolutions on all Polycom RealPresence Group systems.

Figure: Polycom EagleEye III

Polycom EagleEye Acoustic

The Polycom EagleEye Acoustic camera can provide 1080p 25/30 fps resolution with embedded image
sensor processing (ISP) technology and has an auto focus lens system, two microphones for stereo audio
pickup, an IR detector, a status LED, and a captured HDCI cord for connection to the system.

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Administrator’s Guide for the Polycom RealPresence Group Series Monitors and Cameras

Figure: Polycom EagleEye Acoustic

Polycom EagleEye Director

The Polycom EagleEye Director is a high-end automatic camera positioning system that works in
conjunction with a Polycom RealPresence Group system to provide accurate close-up views o f the person
who is speaking. The EagleEye Director also provides smooth transitions between the close-up view of the
person who is speaking and the room view.

The EagleEye Director is only compatible with EagleEye III cameras.

Figure: Polycom EagleEye Director

The EagleEye Director uses a dual-camera system. While one camera tra cks the person who is sp eaking,
the other camera captures the room view. The EagleEye Director shows the room view while the camera
moves from one speaker to another. When the tracking camera locates a person who is speaking, the
EagleEye Director camera switches to a close-up of that person. By providing automatic and intelligent
views in various speaking scenarios during a conference, the EagleEye Directo r delivers a user experience
similar to a newscast video production.

Polycom EagleEye II

The Polycom EagleEye II camera can provide 1080i 60/50 fps for Polycom RealPresence Group systems.

Figure: Polycom EagleEye II

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Administrator’s Guide for the Polycom RealPresence Group Series Monitors and Cameras

Polycom EagleEye HD

You can use the Polycom EagleEye HD camera with all Polycom RealPresence Group systems. Polycom
EagleEye HD cameras provide 720p resolution.

Figure: Polycom EagleEye HD

Polycom EagleEye 1080

You can use the Polycom EagleEye 1080 camera for RealPresence Group systems with the 1080p
Resolution option installed to send 1080p video. You can also use the Polycom EagleEye 1080 camera with
systems that do not have the 1080p Resolution option, to see local video in 1080 format.

Figure: Polycom EagleEye 1080

When connecting a Polycom EagleEye 1080 camera to any input on a Polycom RealPresence Group
system, use the cable and power supply that come with the camera. You must always use the power
supply because the Polycom EagleEye 1080 camera does not receive power from the RealPresence
Group system.

Polycom EagleEye View

The Polycom EagleEye View camera is a manua l-focus, electronic p an, tilt, and zoom (EPTZ) came ra that
includes built-in stereo microphones and a privacy shutter . The Polycom EagleEye View ca mera is available
with the Polycom RealPresence Group systems as the system camera an d the main microphone. For more
information about the Polycom EagleEye V iew micropho nes, refer to Using the Polyco m EagleEye™ V iew

and EagleEye Acoustic Microphones on page 68.

Figure: Polycom EagleEye View

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Administrator’s Guide for the Polycom RealPresence Group Series Monitors and Cameras

When connecting a Polycom EagleEye View camera, use the cable with the brown connector that
comes with the camera if you want to use the camera’s built-in microphones. Other cables do not
carry the audio signals.

You can install the Polycom EagleEye View in a base-down orientation or inverted. To change the
camera’s orientation after installation, disconnect all cables attached to the camera. Then install the
camera with the preferred orientation and reconnect the camera.

The Polycom EagleEye View camera can provide 1080i video to RealPresence Group systems.

SDI Cameras

SDI cameras allow long-distance transmission of high definition images without degrading the video quality.
You can control the camera using the RS-232 port.

Connecting Cameras to Polycom RealPresence Group Systems

Refer to your system’s setup sheet and to the Integrator’s Reference Ma nual for the Polycom RealPresence
Group Series for connection details. Refer to the release notes for a list of supported PTZ cameras. If you

connect a supported PTZ camera, the system detects the camera type and sets the appropriate
configuration. Make sure that the system is powered off before you connect devices to it.

Do not connect more than one Polycom EagleEye Director to a single RealPresence Group system.

Powering Cameras with Polycom RealPresence Group Systems

The RealPresence Group systems can provide power to the EagleEye III and EagleEye IV cameras through
an HDCI connector. The cameras do not re quire any a dditional powe r supply or IR extender. However, the
RealPresence Group 700 system supports a low-power standard that limits the power supplied to the
camera when the system is powered off. So, if the camera is receiving its power only from the HDCI
connector attached to the system, it does not have an active IR receiver capable of powering on the
RealPresence Group system using the handheld remote.

If the camera IR is the only exposed IR and you normally power the system on and off with the handheld
remote control, use one of these solutions:

● Provide direct power to the Eagle Eye III or EagleEye IV camera with the optional EagleEye camera
power supply , 1465-52748-040 . This allows the IR sensor to remain powered on, so that the camera
is capable of receiving IR commands from the remote control.

● Position the RealPresence Group system so that the IR receiver on the front of the system has a
line-of-sight to the remote control.

● Use a third-party IR extender to extend the IR signal from the room to the IR receiver on the front of
the RealPresence Group system.

When you use a RealPresence Group system to provide power to an EagleEye III or
EagleEye IV camera, you can wake a sleeping camera by sending a signal to the camera's
IR sensor with the remote control

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Administrator’s Guide for the Polycom RealPresence Group Series Monitors and Cameras

Configuring Video Input Settings

Refer to System Back Panel Views on page 171 for an illustrated view of the inputs and outputs available
for each RealPresence Group system. Although you can connect devices that are not automatically
discovered, the available choices in the interface might not be the same as they would for automatically
discovered devices. For example, if you connect an unsupported camera, the system attempts to show
video. Polycom does not guarantee that the results will be optimal or that you will be able to set up the
camera the same as a supported camera.

To configure camera and video settings in the web interface:

» Go to Admin Settings >Audio/Video > Video Inputs.

Configuring General Camera Settings

Setting Description
Allow Other Participants In a

Call to Control Your Camera
Power Frequency Specifies the power line frequency for your system.

Make This Camera Your Main
Camera

Enable People+Content™ IP Enables the ability to use the People+Content IP application.
Enable Camera Preset

Snapshot Icons

Specifies whether other sites can adjust the view in your camera.

In most cases, the system defaults to the correct power line frequency, based
on the video standard used in the country where the system is located. This
setting allows you to adapt the system in areas where the power line frequency
does not match the video standard used. You might need to change this
setting to avoid flicker from the fluorescent lights in your conference room.

Specifies which is the primary camera. You specify the main camera when you
set up the system, but you can change that selection here.

Input 1 is typically your main camera.

Enables the use of snapshot icons that represent camera preset
configurations. The default setting is controlled by the Security Profile, but you
can change the default here.

If you change your security profile setting from Low or Medium to High or
Maximum, or if you disable the setting, the RealPresence Group system
replaces each preset image with a blue, striped box. Presets that have not
been configured show as empty rectangles.

When you disable the Enable Camera Preset Snapshot Icons setting in the
web interface, the blue, striped boxes in the local interface show you which
presets are configured, but enabling the setting does not redisplay the
shapshot icons. You can see shapshot icons that represent preset
configuration images only when you configure a preset with the Enable

Camera Preset Snapshot Icons setting enabled.

Configuring Input Settings

Configure the following settings for each input connected to your RealPresence Group system.

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Administrator’s Guide for the Polycom RealPresence Group Series Monitors and Cameras

Settings that don’t apply to the selected input are not displayed.

Setting Description
Enable Specifies the input type. You can also choose to Auto select the input type.

For RealPresence Group 300 and RealPresence Group 500 systems, Input 1
is always HDCI, so you will not see an Enable setting here.

For RealPresence Group 550 systems, Input 1 is always HDCI, so you will not
see an Enable setting either.

Note: RealPresence Group 300 systems have only one video input.
RealPresence Group 500 systems have two video inputs, but only HDMI and
VGA are allowed for the second input.

Model Displays the type of device using the input port.
Name Displays the default name of the input, but you can enter your own name for

the device.

Display as Specifies whether the input is to be used for People or Content.

The selection you make here determines the available settings for the device
in the embedded interface. For example, a People source has settings for PTZ
and near/far camera control, but a Content source has different settings.

In this release of the RealPresence Group 550 systems, you can only set

Input 1 and Input 2 for People, and Input 3 for Content.

Input format Specifies the source type of the device. This setting is read only unless the

system does not detect the device.

Optimized for Specifies Motion or Sharpness for the video input.

•Motion — This setting is for showing people or other video with motion.

• Sharpness — The picture will be sharp and clear, but moderate to heavy

motion at low call rates can cause some frames to be dropped. Sharpness
is available in point-to-point H.263 and H.264 calls only. It is required for HD
calls between 512 kbps and 2 Mbps.

Tracking Mode Specifies the type of camera tracking:

•Voice — Tracks the speaker . When another speaker starts talking, the view

switches from the first speaker to the room, then to the next speaker.

• Direct Cut — Tracks directly from speaker to speaker if silence intervals are
less than 3 seconds. You must recalibrate the left camera when you select
Direct Cut mode.

If camera tracking has not been calibrated, Tracking Mode is unavailable.
Note: This setting is available only when you have installed an EagleEye

Director.

Tracking Speed Determines how quickly the system finds someone new and switches to that

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person.
Note: This setting is available only when you have installed an EagleEye

Director.

Administrator’s Guide for the Polycom RealPresence Group Series Monitors and Cameras

Setting Description
Backlight Compensation Specifies whether to have the camera automatically adjust for a bright

background. Backlight compensation is best used in situations where the
subject appears darker than the background.

Enabling this setting helps to relieve a bright background, which can impact
the tracking performance of the Polycom EagleEye Director.

White Balance Specifies whether to use the Auto or Manual setting to adjust neutral colors in

the image. Y ou can also make a selection based on the type of ambient light in
the room. The following settings are based on the type of light:

• Indoor (approximately 3200 K)

• 3680 K

• 4160 K

• 4640 K

• 5120 K

• Outdoor (approximately 5600 K)

Brightness Provides a slider to adjust how bright the image is.
Color Saturation Provides a slider to adjust how colorful the image is.

Configuring a Third-Party Camera

The RealPresence Group Series systems support some third-party cameras. For a list of supported
third-party cameras and their connectors, see the Integrator’s Reference Manual for the Polycom
RealPresence Group Series.

If your camera has a breakout cable that allows the video to be conn e cte d to the HDCI port, you can use
either of the following two ways to get the serial data to and from the camera:

1 Use the HDCI port:

a On the system’s back panel, connect the camera to the HDCI video input port.
b In the web interface, go to Admin Settings > Audio/Video > Video Inputs and configure the

settings.

2 Use the external serial port:

a On the system’s back panel, connect the camera to the serial port.
b In the web interface, select Admin Settings > General Settings > Serial Ports.
c For the RS-232 Mode setting, select Camera Control to enable the external serial port.
d Configure the Serial Port Options. Use the following settings:

Setting Value

Baud Rate 9600
Parity None
Data Bits 8

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Administrator’s Guide for the Polycom RealPresence Group Series Monitors and Cameras

Setting Value

Stop Bits 1
RS-232 Flow Control None

You can use the external serial port with any one of the following video inputs:

RealPresence Group System Video Input 1 Video Input 2 Video Input 3 Video Input 4

RealPresence Group 500 System Yes Yes N/A N/A
RealPresence Group 550 System Yes Yes N/A N/A
RealPresence Group 700 System Yes Yes Yes Yes

Some cameras come with a breakout cable that allows you to use the camera with the HDCI serial
port. If you use the HDCI serial port, the cable has embedded serial capabilities, so you can use
either method mentioned in this section to connect the camera. However, if you connect a camera to
a Composite or HDMI port on the RealPresence Group system, you must control the camera through
the external serial port.

Configuring the Polycom EagleEye Director

Use the remote control or web interface to configure the Polycom EagleEye Director. You cannot configure
the EagleEye Director using the Polycom Touch Control, but you can start and stop camera tracking.

Getting Started

Refer to Setting up the Polycom EagleEye Director for information about how to set up the EagleEye
Director.

After setting up the EagleEye Director, follow these steps to get started:

1 Power on the EagleEye Director.

You can verify that the device is detected and compatible with the RealPresence Group system’s
software on the System Status page. Do one of the following:

 In the local interface, go to Settings > System Information > Status > EagleEye Director .
 In the web interface, go to Diagnostics > System > System Status > EagleEye Director.

As long as you see EagleEye Director among the status settings, the device has been detected.

2 Calibrate the cameras. Refer to Calibrating the EagleEye Director Cameras on page 63 for

instructions. If you notice that the speaker is not framed accurately, ensure that the vertical bar of
the EagleEye Director is vertical. Placing the EagleEye Director on a horizontal surface can help to
ensure that the vertical bar is vertical. You might also need to recalibrate the cameras.

3 Adjust the room view. Refer to Adjusting the Room View on page 64 for instructions.

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Administrator’s Guide for the Polycom RealPresence Group Series Monitors and Cameras

Points to note when detecting the Polycom EagleEye Director

When the system first detects the EagleEye Director, a calibration wizard starts. If the EagleEye
Director is not detected, try one of the following solutions:

• Ensure all cables are tightly plugged in, then attempt camera detection again. If you are using
EagleEye Director version 1.0 software, you might need to ensure that the ball stubs are tightly
pressed into the hole on the base after checking the cables.

• Restart the RealPresence Group system.

• Manually power off the EagleEye Director by unplugging its power supply and unplugging the HDCI

cable from the RealPresence Group system. Then power on the EagleEye Director, plug the HDCI
cable into the RealPresence Group system, and attempt camera detection again.

Calibrating the EagleEye Director Cameras

In Voice Tracking mode, you only need to calibrate the right camera. In Direct Cut mode,
calibrate the right camera and then left one.

To calibrate the cameras:

1 Do one of the following:

 In the local interface, go to Settings > Administration > Camera Tracking > Calibration.
 In the web interface, go to Admin Settings > Audio/V ideo > Vi deo Input s and select Calibrate

Voice Tracking.

2 Follow the directions in the Auto Calibration page that appears. When you click Start,

auto-calibration begins. When the automatic process ends, you have these choices:
 Yes, I see a green box around my mouth. Selecting this choice means auto-calibration was

successful and you can move forward with adjusting the room view, if you like.

 No, I see a green box, but it is not around my mouth. Selecting this choice means you can try

auto-calibration again or manually calibrate the camera.

 No, I do not see a box at all. Selecting this choice means you must manually calibrate the

camera.

3 If necessary, follow these steps to manually calibrate the camera:

a Use the arrow buttons and zoom controls on the remote control or web interface to zoom

completely in, then aim the camera at your mouth.

b Select Begin Calibration or Start and follow the onscreen instructions until a message displays

indicating successful calibration.

Ensure that only one person speaks while you are calibrating the cameras and keep the background
quiet.

If you rearrange or move the Polycom EagleEye Director, recalibrate it.

If you cannot successfully calibrate the cameras, ensure that all seven EagleEye Director tracking
microphones are working correctly . Five of those microphones are horizont al and two are vertical refe rence
audio microphones. Calibration fails if any of the microphones do not work. For ways to test microphon e
functionality, refer to the Camera Tracking settings in Diagnostics, Status, and Utilities on page 151.

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Administrator’s Guide for the Polycom RealPresence Group Series Monitors and Cameras

Adjusting the Room View

1 Do one of the following:

 From the local interface, go to Settings > Administration > Camera Tracking > Calibration,

and then select Begin Calibration.

 From the web interface, go to Admin Settings > Audio/Video > V ideo Inputs, and then select

the Input used by the Polycom EagleEye Director.

2 Do one of the following:

 In the local interface, select Skip to move to the Adjust Room View screen.
 In the web interface, select Adjust Room View.

3 Use the arrow buttons and zoom controls on the remote control or web interface to show the room

view you want far site participants to see.

4 Select Finish to save the settings and return to the Camera Settings screen.

Enabling and Disabling Camera Tracking with EagleEye Director

If EagleEye Director tracking is enabled, the camera follows th e pe rs on or pe op le who are sp ea kin g. This
tracking action, also called automatic camera positioning, can be manually started or stopped.

To enable camera tracking:

» Do one of the following:

 In the local interface, go to Settings > Administration > Camera Tracking > Settings.

 For the Tracking Mode setting, select Voice.

This is the default tracking mode. In this mode, the camera automatically tracks the current
speaker in the room using a voice tracki ng algo r i thm .

When you select the Voice Tracking Mode, you can also choose the Tracking Speed. This
speed determines how quickly the camera moves to each person who speaks. The default
speed is Normal.

If voice tracking does not work as expected, make sure the microphones are functioning
properly. For ways to test microphone functionality, refer to the Camera Tracking settings in

Diagnostics, Status, and Utilities on page 151.

 In the web interface, go to Admin Settings > Audio/Video > Video Inputs, and then select the

Input used by the Polycom EagleEye Director.

 Enable the Use Voices to Track People setting.

 If the RealPresence Group system is paired with a Polycom Touch Control, follow these steps:

1 Touch Cameras on the Home screen or the Call screen.
2 If the EagleEye Director is not currently selected, select it:
3 Touch Select Cameras and select the Eagle E ye Director camera.
4 Touch Control Camera.
5 Select Start Camera Tracking.

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Administrator’s Guide for the Polycom RealPresence Group Series Monitors and Cameras

To disable camera tracking:

» Do one of the following:

 In the local interface, go to Settings > Administration > Camera Tracking > Settings.

 For the Tracking Mode setting, select Off.

In this mode, the tracking function is disabled. You must manually move the camera using the
remote control or the Polycom Touch Control.

 In the web interface, go to Admin Settings > Audio/Video > Video Inputs, and then select the

Input used by the Polycom EagleEye Director.

 Disable the Use Voices to Track People setting.

 If the RealPresence Group system is paired with a Polycom Touch Control, touch Cameras on

the Home screen or the Call screen and select Stop Camera Tracking.

To start or stop camera tracking in the local interface:

» Whether you are or are not in a call, go to Menu > Cameras and select Start Camera Tracking or

Stop Camera Tracking, as needed.

Camera tracking can also start or stop based on the following actions:

● Camera tracking starts automatically when you make a call.

● Camera tracking stops after you hang up a call.

● Camera tracking temporarily stops when you mute the RealPresence Group system in a call. It

resumes when you unmute the system. If camera tracking is disa bled, pressing Mute on the r emote
control does not affect tracking.

Tracking performance can be affected by room lighting. If the room is too bright for camera tracking to
work properly, you can improve the tracking performance by adjusting the Backlight Compensation
setting on the Cameras screen. To find this setting in the web interface, go to Admin Settings >
Audio/Video > Video Inputs and select the appropriate Input. For more hints on setting up the
EagleEye Director, see Positioni n g th e Po lycom EagleEye Director on page 17.

Enabling Camera Presets

Camera presets are stored camera positions that you can create in the local interface before or during a
call. Presets allow you to do the following:

● Automatically point a camera at pre-defined locations in a room.

● Select a video source.

If your camera supports pan, tilt, and zoom movement, and it is set to People, you can create up to 10 preset
camera positions for it using the remote control or the Polycom Touch Control. Each preset stores the
camera number, its zoom level, and the direction it points (if appropriate).

If far-end camera control (FECC, which, for RealPresence Group systems, is the Allow Other Participants

in a Call to Control Y our Camera setting under Admin Settings > Audio/Video > V ideo Inputs > General
Camera Settings) is allowed, you can create 10 presets for the far-site camera. These presets are saved

only for the duration of the call. You might also be able to use presets that were created at the far site to
control the far-site camera.

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Administrator’s Guide for the Polycom RealPresence Group Series Monitors and Cameras

If a Polycom Touch Control is paired with a Polycom RealPresence Group system, you must use the
Polycom Touch Control to create presets. For more information about creating and using presets, refer to
the User’s Guide for the Polycom RealPresence Group Series and User’s Guide for the Polycom
RealPresence Group Series and the Polycom Touch Control. Once presets ar e in place, you can view them
in the web interface by going to Utilities > Tools > Remote Monitoring.

If you use a Polycom EagleEye Director with your RealPresence Group system, you cannot use
presets for voice tracking.

Experiencing High-Definition Video Conferencing

Polycom RealPresence Group systems offer the following high-definition (HD) capabilities:

● Send people or content video to the far site in HD

● Receive and display video from the far site in HD

● Display near-site video in HD

● Full-motion HD

Sending Video in High Definition

Polycom RealPresence Group systems with HD capability can send video in wide-screen, HD format. For
information about frame rates for content, refer to Content on p age 80.

To send video in HD format, use any model of Polycom camera that supports HD video and a Polycom
RealPresence Group system capable of sending 720p or better video.

Receiving and Displaying Video in High Definition

When the far site sends HD video, Polycom RealPresence Group systems with HD capability and an HD
monitor can display the video in wide-screen, HD format. The HD 720 format supported by these systems
is 1280 x 720, progressive scan format (720p). Polycom RealPresence Group systems with 1080 capability
can receive 1080p progressive format and can display 1080p progressive or 1080i interlaced format.

Near-site video is displayed in HD format when you use an HD video source and an HD monitor. However,
near-site video is displayed in SD if the system is in an SD or lower-resolution call.

Requirements for an HD multipoint call:

• The call must be hosted by a PolycomRealPresence Group system or a conferencing platform that

supports HD such as Polycom RealPresence Collaboration Server 1500 or 2000.

• The Polycom RealPresence Group system host must have the appropriate options installed.

• All systems in the call must support HD (720p at 30 fps) and H.264.

• The call rate must be high enough to support HD resolution, as shown in Call Speeds and

Resolutions on page 210.

• The call cannot be cascaded.

For more information about multipoint calls, refer to Configuring Multipoint Calling on page 90.

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Administrator’s Guide for the Polycom RealPresence Group Series Monitors and Cameras

Using Full-Motion HD

With RealPresence Group Series systems, Polycom sets a higher bar for video and audio performance.
Seeing participants in full 1080p 60 fps, or full-motion HD, brings video to a new level of realism. Full-motion
HD provides those clear, vibrant visuals and flawless audio that are critical to replicating an “in the same
room” experience.

In group collaboration, the quality of content is as important as the quality of the people on video. Content
that is grainy , pixelated , or slow to update make s it hard to get the most out of your meetings. With Po lycom
RealPresence Group systems, you share full-motion HD people and content at the same time, which help s
eliminate compromises when sharing across distances.

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Microphones and Speakers

Connecting Audio Input

Make sure that the system is powered off before you connect devices to it.
To pick up audio from your site, you must connect a microphone to the Polycom RealPresence Group

systems. Refer to your system’s setup sheet for connection details.
For more information about connecting audio inputs to RealPresence Group systems, refer to System Back

Panel Views on page 171.

Connecting Polycom RealPresence Group System Table or Ceiling Microphone
Arrays

Polycom microphone arrays contain three microphone elements for 360° coverage. You can connect
multiple Polycom microphone arrays to a Polycom RealPresence Group system .

For the best audio experience, do the following:

● Place the microphone array on a hard, flat surface (table, wall, or ceiling) away from obstructions, so
the sound will be directed into the microphone elements properly.

● Place the microphone array near the people closest to the monitor.

● In large conference rooms, consider using more than one microphone array. Each Polycom

microphone array covers a 3-6 foot radius, depending on the noise level and acoustics in the room.

Using the Polycom EagleEye™ View and EagleEye Acoustic Microphones

Polycom EagleEyeTM View and EagleEye Acoustic cameras include built-in stereo microphones. The
following tips can help you achieve the best audio when using these cameras:

● Enable Polycom StereoSurround.

● Place the camera at least 1 foot away from any walls to minimize boundary effects.

● Ensure that the people speaking are no more than 7 fee t away from the EagleEye V iew or EagleEye

Acoustic camera. The maximum distance covered depends on the noise level and acoustics in the
room. If you connect a Polycom microphone, Polycom SoundS t atio n
to the RealPresence Group system’s microphone input while an EagleEye View or EagleEye
Acoustic camera is connected to the system, the camera’s built-in microphones are automatica lly
disabled.

● Polycom recommends connecting other audio input devices in conference rooms larger than 12 feet
by 15 feet.

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®

, or Polycom SoundS tructure®

Administrator’s Guide for the Polycom RealPresence Group Series Microphones and Speakers

Connecting a Polycom SoundStation IP 7000 Phone

When you connect a Polycom SoundS tation IP 700 0 conference phone to a Polycom RealPresence Group
system, the conference phone becomes another way to dial audio or video calls. The conference phone
also operates as a microphone, and as a speaker in audio-only calls. For more info rmation, refer to the
following documents on the Polycom web site:

● Integration Guide for the Polycom SoundStation IP 7000 Conference Phone Connected to a Polycom
RealPresence Group System in Unsupported VoIP Environments

● User Guide for the Polycom SoundStation IP 7000 Phone Connected to a Polycom RealPresence
Group System in Unsupported VoIP Environments

Connecting Devices to the Polycom RealPresence Group 300,
RealPresence Group 500, and RealPresence Group 550 Microphone Inputs

RealPresence Group 300 and RealPresence Group 500, and RealPresence Group 550 systems can
support any of the following devices:

● Two RealPresence Group microphone arrays or two Polycom HDX microphone arrays

● One SoundS tation IP 700 0 phone and one RealPr esence Group o r Polycom HDX microphon e array

● One SoundStructure C-Series device and up to four RealPresence Group or Polycom HDX

microphone arrays

● Polycom EagleEye View or EagleEye Acoustic with microphones enabled

Connecting Devices to the Polycom RealPresence Group 700 Microphone
Input

RealPresence Group 700 systems can support any of the following devices:

● Three Polycom RealPresence Group microphone arrays or three Polycom HDX microphone arrays

● One SoundSt ation IP 7000 phone and two RealPresence Gro up or Polycom HDX microphone arrays

● One SoundStructure C-Series device and up to four RealPresence Group or Polycom HDX

microphone arrays

● Polycom EagleEye View or EagleEye Acoustic with microphones enabled

As shown in Figure: Microphone Inputs on RealPresence Group Systems on page 70, the RealPresence
Group 300, RealPresence Group 500, and RealPresence Group 550
while the RealPresence Group 700 system has two. You can freely configure the way you connect devices
to the system, as long as you do not exceed the limits mentioned in the previous sections. If you are using
the RealPresence Group 700 system, you can connect devices to either or both inputs as long as you stay
within the guidelines for the total number of devices allowed for the system.

systems have one micropho ne input,

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RealPresence Group 700 System

RealPresence Group 300/500 System

RealPresence Group 550 System

Administrator’s Guide for the Polycom RealPresence Group Series Microphones and Speakers

Figure: Microphone Inputs on RealPresence Group Systems

.

For information about cables, refer to the Integrator’s Reference Manual for the Polycom RealPresence
Group Series.

Placing Polycom Microphones to Send Stereo from Your Site

The following illustrations show microphone placement examples for different room layouts.

Number of
Microphones with
Stereo Enabled

One Mic 1 set to

Two Mic 1 set to

Long Table Wide Table

Mic 1 set to

Left+Right

Left+Right

Mic 2 set to

Left+Right

Left+Right

Mic 1 set to

Left

Mic 2 set to

Right

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Not Used
Left Channel

Right

Administrator’s Guide for the Polycom RealPresence Group Series Microphones and Speakers

Number of
Microphones with
Stereo Enabled Long Table Wide Table

Three Mic 1 set to

Left+Right

Mic 2 set to

Left+Right

Mic 3 set to

Left+Right

Mic 1 set to

Left

Mic 2 set to

Left+Right

Mic 3 set to

Right

Left and right channel assignment s depend on the settings that you select on the S t ereo Settings screen. If
Autorotation is enabled for a microphone, the system automatically assigns active channels for the
microphone. Make sure that microphones with Autorotation disabled are oriented as shown in the following
illustration.

Figure: Microphone Placement

After you place the microphones, you will need to configure the system to send stereo as described in Stereo

Settings on page 77.

Polycom Microphone Lights

The following table describes the behavior of the microphone lights on a Polycom table microphone.

Microphone Light Status

Off Not in a call
Green In a call, mute off
Red Mute on
Blinking Red Configuration error occurred, such as exceeding the number of supported conference link

devices

Amber Firmware upload

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Administrator’s Guide for the Polycom RealPresence Group Series Microphones and Speakers

Connecting Non-Polycom Microphones or a Mixer to a
Polycom RealPresence Group System

You can connect non-Polycom microphones directly to audio input 1 on a Polycom RealPresence Group
system, or through a line-level mixer to the AUX audio input on any Polycom RealPre sence Group system.
For more information about configuring these non-Polycom microphone s, refer to Settings for Non-Polycom

Microphones on page 79.

Y ou can connect several micr ophones to a Polycom RealPresence Group system through a Polycom audio
mixer. The SoundStructure C-Series mixer connects to the digital microphone connector on a Polycom
RealPresence Group system, and no configuration is necessary.

Connecting a Polycom audio mixer to Polycom RealPresence Group systems provides flexibility in audio
setup. For example, it allows you to provide a microphone fo r each call p articipant in a boar droom. Refer to
the Integrator’s Reference Manual for the Polycom RealPresence Group Series for connection details.

Points to note about the SoundStructure digital mixer:

• Connect a SoundStructure digital mixer using the digital microphone input on the Polycom

RealPresence Group system.

• Adjusting the volume on a Polycom RealPresence Group system changes the volume of the
SoundStructure digital mixer that is connected.

• The following configuration settings are not available on a Polycom RealPresence Group system
when a SoundStructure digital mixer is connected: Audio input 1 (Line In), Bass, Treble, Enable
Polycom Microphones, Enable MusicMode, and Enable Keyboard Noise Reduction.

• The Polycom RealPresence Group system Line Output is muted when a SoundStructure digital
mixer is connected.

• All echo cancellation is performed by the SoundStructure digital mixer.

Connecting Audio Output

Y ou must connect at least one sp eaker to the Polycom RealPresence Group systems in order to hear audio.
You can use the speakers built into the main monitor, or you can connect an e xternal speake r system such
as the Polycom StereoSurround kit to provide more volume and richer sound in large rooms.

When you connect a SoundStation IP 7000 conference phone to a Polycom RealPresence Group system,
the conference phone becomes another way to dial audio or video calls. The conference phone also
operates as a microphone, and as a speaker in audio-only calls.

Refer to your system’s setup sheet for connection det a ils. Make sure that the system is powered off before
you connect devices to it.

For more information about connecting speakers to RealPresence Group systems, refer to System Back

Panel Views on page 171.

Placing Speakers to Play Stereo from Far Sites

The Polycom StereoSurround kit is designed for use with Polycom RealPresence Group systems. It
includes two speakers and a subwoofer.

When a RealPresence Group system is configured for Polycom StereoSurround, the audio inputs and
outputs are all treated as stereo. Otherwise, all audio inputs and outputs are mono.

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Left

Right

Left

Right

Sending stereo

Receiving stereo

Left
speaker

Connect
to left
audio output
(white)

Right speaker

Connect to
right audio

output (red)

Administrator’s Guide for the Polycom RealPresence Group Series Microphones and Speakers

When you set up the system for S tereoSurround, the left micr ophone and speaker should be on the lef t from
the local room perspective. Place the speaker connected to the audio system’s right channel on the right
side of the system, and the other speaker on the left side. The syste m re ve rses the left and right channels
for the far site, as shown in the following illustration. This ensures that the sound comes from the appropriate
side of the room.

Figure: StereoSurround Microphone and Speaker Placement

For best results, place the speakers about 60° apart as seen from the center of the conference table.

Figure: Speaker Placement

If you use the subwoofer in the Polycom StereoSurround kit, place it beside a wall or in a corner near the
speakers.

Setting the Speaker Volume

To set the volume of an external speaker system:

1 Do one of the following:

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Administrator’s Guide for the Polycom RealPresence Group Series Microphones and Speakers

 In the local interface, go to Settings > System Information > Diagnostics > Speaker Test.
 In the web interface, go to Diagnostics > Audio and Video Tests > Speaker Test.

2 Click Start to start the speaker test.
3 Adjust the volume of the speaker system. From the center of the room the test tone should be as

loud as a person speaking loudly, about 80-90 dBA on a sound pressure level meter.

4 Click Stop to stop the speaker test.

Configuring Audio Settings

To configure the audio settings:

1 In the web interface, go to Admin Settings > Audio/Video > Audio.
2 Configure the settings for each section of the Audio screen that are described in this section of the

book.

Some audio settings are unavailable when a SoundStructure digital mixer is connected to the
Polycom RealPresence Group system. For more information, refer to Connecting Non-Polycom

Microphones or a Mixer to a Polycom RealPresence Group System on page 72.

General Audio Settings

Setting Description
Polycom StereoSurround Specifies that Polycom StereoSurround is used for all calls.

To send or receive stereo audio, make sure your Polycom RealPresence Group
system is set up as described in Connecting Devices to the Polycom RealPresence

Group 300, RealPresence Group 500, and RealPresence Group 550 Microphone
Inputs on page 69 and Connecting Audio Output on page 72.

Sound Effects Volume Sets the volume level of the ring tone and user alert tones.
Ringtone Specifies the ring tone used for incoming calls.
User Alert Tones Specifies the tone used f or us er alerts.
Mute Auto Answer Calls Specifies whether to mute incoming calls. Incoming calls are muted until you press

the Mute button on the microphone or on the remote control.

Note: You must first enable Auto Answer Point-to-Point Video or Auto Answer
Multipoint Video. These settings are in Admin Settings > General Settings >
System Settings > Call Settings. For details on these settings, see Configuring

Call Settings on page 88.

Enable MusicMode Specifies whether the system transmits audio using a configuration that best

reproduces live music picked up by microphones.
Note: Noise suppression, automatic gain control, and keyboard noise reduction are

disabled when this setting is enabled.

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Administrator’s Guide for the Polycom RealPresence Group Series Microphones and Speakers

Setting Description
Enable Keyboard Noise

Reduction

Enable Join and Leave
Tones

Specifies whether the system mutes audio from any site when keyboard tapping
sounds are detected but no one is talking at that site.

Note: MusicMode is disabled when this setting is enabled. Keyboard Noise
Reduction is not available if an audio mixer is used.

Plays an audible tone when a participant in a multipoint call joins or leaves the call.

Note: This setting is available only when the multipoint option is installed.

Audio Input

The RealPresence Group 300 system has no audio input settings and the settings for the RealPresence
Group 500, RealPresence Group 550, and RealPresence Group 700 systems are quite different. The
following tables describe each.

RealPresence Group 550 Audio Input Settings

Setting Description
Type Displays Line (dual RCA, auxiliary audio input).
Audio Input Level Sets the audio input level.
Echo Canceller Specifies whether to use the system’s built-in echo canceller.
Audio Meter (not labeled) Disp lays the audio level of the line input, left and right channels.
Type Displays the 3.5mm connector for line-level stereo audio input.
Audio Input Level Sets the 3.5 mm audio input level.
Use Input for

Microphone

Echo Canceller Specifies whether to use the system’s built-in echo canceller.

Audio Meter (not labeled) Disp lays the audio level for the 3.5 mm input port, left and right channels.
Type Displays HDMI (HDMI connector embedded audio input, associated with video input

Audio Input Level Sets the audio input level.
Audio Meter (not labeled) Disp lays the audio level for the HDMI input port, left and right channels.

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Specifies use of the 3.5mm input on the RealPresence Group 500 system as either
video-associated input (when the setting is not enabled) or as an input for external
equipment (when enabled) such as external mixers like the Polycom Vortex.

When associated with the video input, the audio input is active only when the
associated video input is selected (VGA/HD15). This audio is mixed into the local
audio and sent to the far end. Functionality does not change whether the video input
is defined as people or content.

When used as an audio input for external equipment, the audio is mixed with the
input on the Polycom microphone array input and sent to the far end. This input will
be muted when the local mute is activated.

This setting is available only when the Use Input for Microphone setting is enabled.

1).

Administrator’s Guide for the Polycom RealPresence Group Series Microphones and Speakers

RealPresence Group 500 Audio Input Settings

Setting Description
Type Displays the 3.5mm connector for line-level stereo audio input.
Audio Input Level Sets the 3.5 mm audio input level.
Use Input for

Microphone

Echo Canceller Specifies whether to use the system’s built-in echo canceller.

Audio Meter (not labeled) Disp lays the audio level for the 3.5 mm input port, left and right channels.
Type Displays embedded audio from the HDMI connector.
Audio Input Level Sets the audio input level.
Audio Meter (not labeled) Disp lays the audio level for the HDMI input port, left and right channels.

Specifies use of the 3.5mm input on the RealPresence Group 500 system as either
video-associated input (when the setting is not enabled) or as an input for external
equipment (when enabled) such as external mixers like the Polycom Vortex.

When associated with the video input, the audio input is active only when the
associated video input is selected (VGA/HD15). This audio is mixed into the local
audio and sent to the far end. Functionality does not change whether the video input
is defined as people or content.

When used as an audio input for external equipment, the audio is mixed with the
input on the Polycom microphone array input and sent to the far end. This input will
be muted when the local mute is activated.

This setting is available only when the Use Input for Microphone setting is enabled.

RealPresence Group 700 Audio Input Settings

Setting Description
Type Displays Line (dual RCA, auxiliary audio input).
Audio Input Level Sets the audio input level.
Echo Canceller Specifies whether to use the system’s built-in echo canceller.
Audio Meter (not labeled) Displays the audio level of the line input, left and right channels.
Type Displays 3.5 mm (line-level stereo audio input, associated with HD15/VGA video

input 3).

Audio Input Level Sets the audio input level.
Audio Meter (not labeled) Displays the audio level of the line input, left and right channels.
Type Displays HDMI 1 (HDMI connector embedded audio input, associated with video

input 1).

Audio Input Level Sets the audio input level.
Audio Meter (not labeled) Displays the audio level of the line input, left and right channels.

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Setting Description
Type Displays HDMI 2 (HDMI connector embedded audio input, associated with video

input 2).

Audio Input Level Sets the audio input level.
Audio Meter (not labeled) Displays the audio level of the line input, left and right channels.
Type Displays HDMI 3 (HDMI connector embedded audio input, associated with video

input 3).

Audio Input Level Sets the audio input level.
Audio Meter (not labeled) Displays the audio level of the line input, left and right channels.
Type Displays Component (dual RCA, associated with component video input 4).
Audio Input Level Sets the audio input level.
Audio Meter (not labeled) Displays the audio level of the line input, left and right channels.

Audio Output

Setting Description
Master Audio Volume Sets the main audio output volume level going to the speakers.
Bass Sets the volume level for the low frequencies without changing the master audio

volume.

Treble Sets the volume level for the high freque ncies without changing the master audio

volume.

Type Display the current audio output type.
Output Mode Specifies whether volume for a device connected to the line out connectors is variable

or fixed.

•Variable — Allows users to set the volume with the remote control.

• Fixed — Sets the volume to the Audio Level specified in the system interface.

Line Output Level Displays the output level meter for the current audio output type.

Stereo Settings

T o send or receive stereo audio, make sure your Polycom RealPresence Group system equipment is set up
as described in Connecting Devices to the Polycom RealPresence Group 300, RealPresence Group 500,

and RealPresence Group 550 Microphone Inputs on page 69 and Connecting Audio Output on page 72.

Then configure the system to use Polycom S ter eoSurround, test the system configuration, and place a test
call.

If you are in a call with a far site that is sending audio in stereo mode, you can receive in stereo. In multipoint
calls where some sites can send and receive stereo and some sites cannot, any site that is set up to send
or receive stereo will be able to do so.

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Administrator’s Guide for the Polycom RealPresence Group Series Microphones and Speakers

Some audio settings are unavailable when a SoundStructure digital mixer is connected to the
Polycom RealPresence Group system

Setting Description
Polycom

Microphone Type
Stereo Positions the audio input within the left and right channels. Left sends all of the audio to the

Autorotation Specifies whether autorotation is used for Polycom microphones. If this feature is enabled,

Audio Meter
(dB meter)

Displays the type of Polycom microphone being used.

left channel. Right sends all of the audio to the right channel. For Polycom digital
microphone and ceiling microphone arrays, Left+Right sends audio from one microphone
element to the left channel and audio from a second element to the right channel.

the system automatically assigns left and right channels for the microphone based on
sound it senses from the left and right speakers.

Note: This feature does not work when headphones are used.
Lets you see the peak input signal level for Polycom microphones.

Audio Meters

The audio meters in the user interface allow you to identify left and right channels. The meters also indicate
peak signal levels. Set signal levels so that you see peaks between +3 dB and +7 dB with normal speech
and program material. Occasional peaks of +12 dB to +16 dB with loud transient noises are acceptable. If
you see +20 on the audio meter, the audio signal is 0 dBFS and the audio might be distorted.

Testing StereoSurround

After you configure the system to use Polycom StereoSurround, test the system configuration and place a
test call.

To test your stereo configuration:

1 Make sure the microphones are positioned correctly.

Refer to Placing Polycom Microphones to Send Stereo from Your Site on page 70.

2 In the web interface, go to Admin Settings >Audio/Video > Audio.
3 Gently blow on the left leg and right leg of each Polycom microphone while watchin g the bar meters

to identify the left and right inputs.

4 T est the speakers to check volume and verify that audio cables are connected. If the system is in a

call, the far site hears the tone.
Exchange the right and left speakers if they are re versed.
Adjust the volume control on your external audio amplifier so that the test tone sounds as loud as a

person speaking in the room. If you use a Sound Pressure Level (SPL) meter, it should measure
about 80-90 dBA in the middle of the room.

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Administrator’s Guide for the Polycom RealPresence Group Series Microphones and Speakers

To make a test call in stereo using the remote control:

» Enter stereo.polycom.com in the dialing field and press on the remote control.

Settings for Non-Polycom Microphones

You can configure a Polycom RealPresence Group system to use with non-Polycom microphones

T o configure a Poly com RealPresence Group system to use dev ices connected directly to
audio input 1:

1 In the web interface, go to Admin Settings > Audio/Video > Audio > Audio Input.
2 Do the following:

a Enable Use Input for Microphone (if available).
b Enable Echo Canceller.
c Adjust the Audio Input Level if necessary.
d Speak into th e micropho nes th at are connected to the audio line inputs. The audio meter should

peak at about 5 dB for normal speech.

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Content

You can present content during calls when you use sources such as the following:

● A VCR or DVD player connected directly to a video input on a Polyco m RealPresence Group system

● People+Content IP installed on a computer, with any Polycom RealPresence Group system

● A computer connected directly to a Polycom RealPresence Group system or a Polycom Touch

Control

● A USB drive connected to a Polycom Touch Control

Polycom RealPresence Group systems achieve maximum content frame rate of 30 fps for 1080p with a
1080p Resolution option key installed, and 60 fps for 720p. If you use Content as the Quality Preference
in your network IP settings, you can achieve a content frame rate of 60 fps for 1080p with the 1080p
Resolution option key installed.

For more information about sharing content during a call, refer to the User’s Guide for the Polycom
RealPresence Group Series.

Configuring VCR/DVD Player Settings

With a Polycom RealPresence Group 500 or RealPresence Group 550 system, you can connect a VCR or
DVD player to an HDMI or VGA input to play content.

With a Polycom RealPresence Group 700 system, you can also connect a VCR or DVD player to the
system’s VCR input to play videotapes or DVDs in calls.

Using a VCR or DVD player with a RealPresence Group 300 system is not a viable option.

Playing a Videotape or DVD

The VCR/DVD inputs are active when you select the camera source configured as VCR. This means that
both the audio and video inputs are active—you canno t select one or the other. Because the microphone
inputs remain active while the VCR or DVD player is playing, call participants might want to mute the
microphones while playing videotapes or DVDs.

To configure VCR/DVD audio settings for playing a videotape or DVD on a RealPresence
Group 300, 500, and 700 system:

1 In the web interface, go to Admin Settings > Audio/Video > Audio > Audio Input.

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2 Set Line In Level for playback volume of the VCR/DVD player relative to other audio from the

system.

3 Enable VCR/DVD Audio Out Always On unless you have the VCR/DVD inputs and outputs both

connected to the same device to play and record.

To configure VCR/DVD audio settings for playing a videotape or DVD on a RealPresence
Group 550 system:

1 In the web interface, go to Admin Settings > Audio/Video > Audio > Audio Input.
2 Set the input level of your audio input (3.5 mm or HDMI) for the playback volume of the VCR/DVD

player relative to other audio from the system.

Connecting Computers to Polycom RealPresence
Group Systems

You can connect a computer directly to a Polycom RealPresence Group system. When you do this, other
call participants can see everything that you see on your computer.

When you connect to video and audio from your computer, the audio is muted unless the computer is
selected as a video source.

For more information about connecting computers as content video sources for Polycom RealPresence
Group systems, refer to Connecting and Powering Cameras on p age 54. Refer to your system’s setup sheet
for connection details.

Configuring Content Sharing

To configure the content display:

1 In the web interface, go to Admin Settings > Audio/Video > Video Inputs and select the input you

want to configure for Content.

2 For the Display as setting, select Content for the input that will display content.

For the RealPresence Group 550 systems, you can only set Input 3 for Content.

When you connect a content-sharing device such as a laptop to the input, the content starts displaying. If
the content-sharing device is already connected, you must manually show the content from the local
interface. For more information about showing content, refer to the User’s Guide for the Polycom
RealPresence Group Series.

As long as the default values for other settings in the system have not changed, you are ready to share
content on your RealPresence Group system. However , if you disabled the H.239 protocol for some reason,
you must enable the program for content sharing by following these steps:

3 In the web interface, go to Admin Settings > Network > Dialing Preference.
4 Enable H.239.

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Administrator’s Guide for the Polycom RealPresence Group Series Content

You cannot enable or disable H.239 while in a call.

If the audio level of the call using content sharing needs to be adjusted, follow these steps to change the
level:

5 In the web interface, go to Admin Settings > Audio/Video > Audio > Audio Input.
6 Set the Audio Input Level.

Configuring Content Display with People+Content IP

People+Content IP enables a presenter to show content from a computer to other sites in a video
conference using only an IP network connection. The presenter can show PowerPoint
spreadsheets, or any other type of content from a computer. People+Content IP su pp o rts any comput er
desktop resolution with color set to 16-bit or higher.

Before a presenter can use a computer to show content with People+Content IP, you need to:

● Download the People+Content IP software application from the Polycom web site to the computer or
computers that the presenter will use to show content.

You don’t need to change the computer resolutions and you don’t need special cables or hardware,
but each computer must meet these require m en ts:

 Operating System: Windows 7 or 8
 Minimum computer: 500 MHz Pentium® III (or equivalent); 256 MB memory

Recommended computer: 1 GHz Pentium III (or equivalent); 512 MB memory

● Connect the computer or computers to the IP network.

®

slides, video clips,

To install People+Content IP on a computer:

1 On a computer, open a web browser and go to the Polycom web site at www.polycom.com/ppcip.
2 Download and install the People+Content IP software.

If the Polycom RealPresence Group system is paired with a Polycom Touch Control,
People+Content IP does not need to be installed. If you connect the PC to the USB connection on the
underside of the Polycom Touch Control, a version of People+Content IP launches automatically.

Using the Polycom VisualBoard™ Application

The Polycom VisualBoard™ application allows you to show and annotate conten t in real time from Polycom
RealPresence Group systems by using an electronic annotation device such as a touch screen monitor. You
can use the monitor as your only content monitor or you can use it in addition to your current content monitor.

When using a touch screen monitor , yo u can annot ate the content using finger, a stylus, or a mouse. When
using a standard monitor, you can use the UC Board device or a mouse to annotate.

Polycom supports the following touch monitor models.

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Administrator’s Guide for the Polycom RealPresence Group Series Content

Table: Supported Touch Monitors

Model Monitor Size

HP Compaq L2206 22-inch
Planar PCT2785 27-inch
Sharp PN-L702B 70-inch

For flat, cold surfaces such as whiteboards with projectors, Polycom suggest s using the Polycom UC Board
with the VisualBoard application.

To enable the VisualBoard application:

1 In the web interface, go to Admin Settings > General Settings > System Settings >

VisualBoard.

2 Select Enable and click Save.

For more information about the VisualBoard application, refer to the Polycom VisualBoard Technology
Application User’s Guide at support.polycom.com.

The video output sequence of RealPresence Group 550 systems changes when you enable
the feature VisualBoard. For more information, refe r to System Back Panel Views on
page 171.

Configuring the Polycom UC Board™

With the Polycom UC Board, you can show and annotate content in real-time from Polycom RealPresence
Group systems by using the stylus and receiver included with the UC Board hardware. You can use either
a second monitor or a whiteboard and projector.

Figure: Polycom UC Board

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Administrator’s Guide for the Polycom RealPresence Group Series Content

To set up two monitors and configure to show content:

Two monitors are required to use the Polycom UC Board. The second monitor can be either a projector used
with a whiteboard, or a monitor.

1 To configure monitor 1, go to System > Admin Settings > Monitors. On the monitor 1 screen,

enable Display Near Video and Display Far Video.

2 To configure monitor 2:

 Advance to the Monitor 2 screen and set Resolution to either 720p or 1080p.
 Enable Display Content to show shared content and Polycom UC Board annotations.

To improve performance, configure your monitor or projector to use Game Mode, if that setting is available.
Here are a few installation tips:

● Polycom recommends LED backlit, LCD displays over CFL LCD displays.

● Do not use plasma backlit displays.

● The UC Board hardware sensor and pen are designed for cold surfaces, such as wh iteboards with

projectors.

● Mount the hardware sensor on the top of the display device. Room lights ca n interfere with the sensor
when it is mounted on the bottom of the display.

● The UC Board sensor supports one stylus at a time. It does not support using two styluses
simultaneously.

For more information on setting up and getting starte d with the UC Board, refer to the Quick S tart Guide for
the Polycom UC Board, available with the UC Board hardware and at support.polycom.com. For information
about using the UC Board, refer to the User’s Guide for the Polycom RealPresence Group Ser ies, which is
also available at support.polycom.com.

Configuring Closed Captioning

Y ou can provid e real-time text transcriptions or lan guage translations of the video conference by displaying
closed captions on your system. When you provide ca ptions for a conference, the captioner may be present,
or may use a telephone or web browser to listen to the conference audio. When the captioner sends a unit
of text, all sites see it on the main monitor for 15 seconds. The text then disappears automatically.

Closed captions are supported between RealPresence Group systems with software version 4.1.3 or later,
including a RealPresence Group system hosting a multipoint call, HDX systems with any software version,
and Polycom VSX

Captions may be provided in any language that uses the Latin alphabet.
Depending on the capabilities of the system, the captioner may enter caption text using one of the following

methods:

● Remotely, through a dial-up connection to the system’s serial RS-232 port

● In the room using equipment connected directly to the serial port

● In the room or remotely, using the RealPresence Group system web interface

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®

systems with software version 7.0 or later.

Administrator’s Guide for the Polycom RealPresence Group Series Content

Through a Dial-Up Connection to the System’s RS-232 Serial Port

Closed captioners can provide captions from inside the conference room, or from a remote location, via a
dial-up connection to the serial port of the Polycom RealPresence Group system, as shown in the following
diagram.

Figure: Closed Captioning Through a Dial-U p Connection

Ref.
Number

1 Stenograph machine
2 PC with computer-aided transcription software
3 Modem
4 Phone line
5 Modem
6 RealPresence Group System
7 RS-232 serial port

Description

To supply closed captions via a dial-up connection:

1 Ensure that the computer and the RealPresence Group system are configured to use the same

baud rate and parity settings.

2 In the web interface, go to Admin Settings > General Settings > Serial Ports.
3 Set the RS-232 Mode to Closed Caption.
4 Establish a dial-up connection between the computer and the RealPresence Group system.

a Connect a null modem adapter to the RS-232 serial port.

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Administrator’s Guide for the Polycom RealPresence Group Series Content

b Connect an RS-232 cable to the modem and to the null modem adapter.
c Connect the modem to a phone line.
d Configure the modem for 8 bits, no parity.

You may need to configure the modem to answer automatically. You may also need to co nfigure
it to ignore DTR signals.

5 On the computer, start the transcription application.
6 Enter text using the stenographic machine connected to the computer.
7 To stop sending closed captions, close the transcription application.

Through the System’s Serial RS-232 Port

Closed captioners can provide captions from inside the conference room, using equipment connected
directly to the serial port of the Polycom RealPresence Group system, as shown in the following diagram.

Figure: Closed Captioning Through the System’s Serial RS-232 Port

Ref.
Number Description

1 Stenographer machine
2 PC with computer-aided transcription software
3 RealPresence Group System
4 RS-232 serial port

To supply closed captions using equipment connected directly to the serial port:

1 Ensure that the computer and the RealPresence Group system are configured to use the same

baud rate and parity settings.

2 In the web interface, go to Admin Settings > General Settings > Serial Ports.
3 Set the RS-232 mode to Closed Caption.
4 On the computer, start the transcription application.
5 Enter text using the stenographic machine connected to the computer.
6 To stop sending closed captions, close the transcription application.

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Through the Web Interface

Closed captioners can provide captions from inside the conference room, or from a remote location, by
entering the captions directly into the Polycom Real Presence Group system web interface, as shown in the
following diagram.

Figure: Closed Captioning Through the Web Interface

Ref.
Number Description

1 Web interface
2LAN
3 RealPresence Group System
4 LAN port

To supply closed captions for a conference using the web interface:

1 In your web browser address line, enter the RealPresence Group system’s IP address.
2 Go to Utilities > Tools > Closed Caption.
3 Log in using this information if prompted:

User Name: Your name.
Password: Meeting password defined for your video conferencing system.

4 In the Closed Caption screen, type the caption text into the text field. Text wraps to the next line after

32 characters.

5 Press Send to send the text to the sites in the conference.

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Placing and Answering Calls

Configuring System Settings

The System Settings screens provide access to high-level options for the entire system. For convenience,
some of the User Settings options are repeated on these screens.

To configure a system name:

1 In the web interface, go to Admin Settings > General Settings > System Settings > System

Name.

The first character of a System Name must be a letter or a number. The System Name cannot begin
with the dollar sign ($) or underscore (_) character. Polycom supports double-byte characters for the
system name.

2 In the System Name field, ente r a na m e an d click Save.

This name appears on the screen for the far site when you are making calls.

Configuring Call Settings

The call settings screen allows you to determine which settings are available to users when they place and
answer calls in both the web interface and the local interface.

To configure call settings:

1 In the web interface, go to Admin Settings > General Settings > System Settings > Call

Settings.

2 Configure these settings.

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Setting Description
Maximum Time in Call Enter the maximum number of hours allowed for call length.

When that time has expired, you see a message asking you if you want to hang up or
stay in the call. If you do not answer within one minute, the call automatically
disconnects. If you choose to stay in the call at this time, you will not be prompted
again.

Selecting Off removes any limit.
This setting also applies when you are viewing the Near video screen or showing

content, even if you are not in a call. If the maximum time is reached while viewing Near
video, the system automatically returns to the Home screen. If content is being shown,
the content stops.

Auto Answer
Point-to-Point Video

Auto Answer Multipoint
Video

Multipoint Mode Sets the multipoint viewing mode that applies when the RealPresence Group system is

Display Icons in a Call Specifies whether to display all on-screen graphics, including icons and help text,

Sets the answer mode for when the system is not in a call. This setting has three
choices:

Yes—Instructs the system to automatically answer the incoming point-to-point call.
No—Instructs the system to force manual answering of the incoming call.
Do Not Disturb—Instructs the system to reject the incoming call with no notification to

the user .
Sets the answer mode for when the system is already in a call, regardless of whether

the system has multipoint capability. This setting has three choices:

Yes—Instructs the system to automatically answer the incoming multipoint call.
No—Instructs the system to force manual answering of the incoming call.
Do Not Disturb—Instructs the system to reject the incoming call with no notification to

the user .

the host of a multipoint call. The available settings are as follows:

Auto
Full Screen
Discussion
Presentation

For detailed information on these settings, refer to Selecting a Multipoint Viewing Mode
on page 91.

during calls.

Enable Flashing
Incoming Call
Notification

Preferred ‘Place a Call’
Navigation

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Specifies whether the incoming call notification flashes.

Specifies the default icons that display on the local interface of the Place a Call screen.
The available settings are as follows:

Dial Pad — Displays a list of recently dialed numbers and a dial pad for entering a
number to call.

Contacts — Displays a screen for searching the entire global network directory. The
multi-tiered directory (LDAP) root entry displays at the top of the Contacts list. The
Contact list combines your search and favorite entries.

Recent Calls — Lists phone numbers, in chronological order, that have been dialed
from the RealPresence Group system.

Administrator’s Guide for the Polycom RealPresence Group Series Placing and Answering Calls

3 To save your changes, click Save.

Setting the Call Answering Mode

To set the call answering mode:

1 In the web interface, go to Admin Settings > General Settings > System Settings > Call

Settings.

2 Select Auto Answe r Po int- to -Po i nt Video to set the answer mode for calls with one site, or select

Auto Answer Multipoint Video to set the mode for calls with two or more other sites, and then

select one of the following:

 Yes – Answers calls automatically.
 No – Enables you to answer calls manually.
 Do Not Disturb – disables incoming calls from being processed.

Enabling Flashing Incoming Call Alerts

For hearing-impaired users, an attention-getting message displays when an incoming call is received by a
RealPresence Group system. When a call is received, the system displays a message asking if the user
wants to answer the call.

For greater visibility, you can have the message text flash between white and yellow . Flashing text is off by
default. The incoming call alert settings persists after powering the system off and on.

If a RealPresence Group system is paired with a Polycom Touch Control and is configured with

Admin Settings > General Settings > System Settings > Call Settings > Auto Answer
Point-to-Point set to Yes, users do not see the flashing message on the RealPresence Group

system or on the Touch Control screen. The call is answered automatically and users interact with
the call on the Touch Con trol screen.

To turn on flashing:

1 In the web interface, select Admin Settings > General Settings > System Settings > Call

Settings.

2 Select the Enable Flashing Incoming Call Notification checkbox.

To turn off flashing:

1 In the web interface, select Admin Settings > General Settings > System Settings > Call

Settings.

2 Select the Enable Flashing Incoming Call Notification checkbox.

Configuring Multipoint Calling

Y ou can use your Polycom RealPresence Group system to participate in multipoint conferences. Multipo int
conferences include multiple video sites and can also include H.323 aud io-only or SIP audio-o nly sites. All
H.323 audio-only and SIP audio-only connections count toward the numbe r of sites in a call. Multipoint calls

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require a multipoint conferencing unit (MCU) or a hosting system. Depending on the system’s configuration,
Polycom RealPresence Group systems can host multipoint calls.

You cannot configure multipoint calls without purchasing and installing a Multipoint Video
Conferencing option key code.

Entering a Multipoint Option Key

Depending on your Polycom RealPresence Group system model, you might need to enter a multipoint
option key to enable multipoint calling. For information about purchasing a multipoint call option, please
contact your Polycom distributor.

To enter the multipoint option key:

1 In the web interface, go to Admin Settings > General Settings > Options.
2 In the Key field, enter the Multipoint Video Conferencing option key.
3 Click Save.

The multipoint option key cannot be used with Polycom RealPresence Group 300 systems.

Selecting a Multipoint Viewing Mode

What you see during a multipoint call can vary depending on how the RealPresence Group system is
configured, the number of sites participating, the number of monitors you are using, and whether content is
shared.

To select a multipoint viewing mode:

1 In the web interface, select Admin Settings > General Settings > System Settings > Call

Settings.

2 Select a viewing mode from the Multipoint Mode list.

The following table describes the available multipoint viewing modes.

Table: Multipoin t Viewing Modes

Setting Description

Video images from multiple sites can be automatically combined on one monitor in a display known as continuous
presence.

Auto The view switches between continuous presence and full screen, depending

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on the interaction between the sites.
If multiple sites are talking at the same time, continuous presence is used. If

one site speaks uninterrupted for at least 15 seconds, that site appears in
full screen on the monitor.

Administrator’s Guide for the Polycom RealPresence Group Series Placing and Answering Calls

Table: Multipoin t Viewing Modes

Setting Description
Discussion Multiple sites are displayed in continuous presence. The current speaker’s

image is highlighted.

Presentation The speaker sees continuous presence while the other sites see the

speaker in full screen on the monitor.

Full Screen The site that is speaking is shown in full screen to all other sites. The current

speaker sees the previous speaker.

The RealPresence Group systems support several multipoint layouts, as well as dual-monitor compositing.
When you use two monitors of equal size, you have the capability of up to eight-way multipoint calling,
depending on your system configuration. When sharing content, one monitor will always be used for content
and one for people, but the configuration varies, depending on whether you have enabled Self View and
how many people are participating. When you do not share content, the configu ration for both monitors is
spread over both monitors, again depending on whether Self View is enabled and ho w many participants
are in the call.

Including Multiple Sites in a Cascaded Call

You can include multiple sites in a cascaded call if the sites you call have internal multipoint capability. The
following diagram shows how to do this.

Figure: Cascaded Call with Multiple Sites

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Ref.
Number Description

1 Originating RealPresence Group system
2-4 Video conferencing system with multipoint
5-10 Any video conferencing system

To place a cascaded call:

1 Create and call a group in the directory, or place calls one at a time to several other sites.
2 Ask each far site to call additional sites. Al ong with these additional sites, each far site in the orig inal

multipoint call can add one audio-only connection.

Points to note about cascaded calls:

• H.239 is not supported in cascaded calls.

• Cascaded multipoint is not supported in SIP calls.

• HD and SD multipoint are not supported when the Polycom RealPresence Group system hosts a

cascaded call.

• You cannot change the near end layout.

• The encryption padlock icon might not accurately indicate whether a cascaded call is encrypted.

Managing Directories with the Polycom RealPresence
Group System Web Interface

Directory Group Overview

Having groups in the directory can help users find calling information quickly and easily. Polycom
RealPresence Group systems support global groups and Favorites groups.

Polycom RealPresence Group systems support up to 2,000 Favorites that users create within Favorites.
They can also support one of the following:

● Up to 200 additional contacts with presence, which appear in Favorites, when registered with
Microsoft Lync Server 2010 or 2013.

● Up to 200 additional contacts with presence, which appear in Favorites, when registered with
Polycom CMA.

● Up to 4,000 contacts from a Polycom GDS server.

● An unlimited number of contacts when the RealPresence Group system is registered with Microsoft

Lync Server 2010 or 2013.

Polycom RealPresence Group systems support up to 200 Favorites groups that users create within
Favorites. If the system is connected to a global directory server, it can also support one of the following:

● Up to 64 additional groups from the Microsoft Lync Server, which appear in the Favorites group.

● Up to 200 additional distribution groups from Polycom CMA, which appear in the Global Directory

group.

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Professional Services for Microsoft Integration is mandatory for Microsof t L ync Server 2010
or 2013 integrations. For additional information and details please refer to

http://www.polycom.com/services/professional_services/index.html or contact your local

Polycom representative.

Global Directory Entries

Global directory entries are assigned to a global group with the name that you specify in the Directory Server
configuration. Up to 200 search results can be displayed at a time from an LDAP or Microsoft global
directory. Users cannot edit or delete global directory entries or global directory groups.

Managing Favorites

Local interface users can select Contacts from the menu to view favorites and the directory.
Web interface users can add favorites from the directory, create new favorite contacts, and create favorite

groups.
You perform the following tasks on the Place a Call > Manage Favorites screen.

To create a new Favorites contact:

1 To create a favorite contact not in the directory list, click Create New Favorite.
2 Enter the contact call information and click Save.

To create a Favorites group:

1 Click Create New Group.
2 Enter a Display Name for the group and click Save.

A success message is displayed.

3 To add contacts to the group, click Add Contacts on the success message.
4 Enter a contact name in the search box and click Search.
5 In the entry you want to add to the group, click Add.
6 Repeat the above steps to add more contacts to the group.
7 Click Done.

To edit a Favorites group:

1 Find the group name in the list of contacts.
2 Next to the group contact name, click Edit Group.

Do one of the following:
 To add contacts to the group, click Add From Directory, enter a contact name, click Search, and

then Add to add a contact.

 To remove contacts from the group, select a contact name and click Remove.

3 Repeat the above steps to continue adding or removing contacts.
4 Click Done.

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To delete a Favorites contact or group:

1 In the search box, type a contact name and click Search.
2 In the contact name you want to delete, click Delete.

Types of Favorites Contacts

Favorites contains the types of Contacts shown in the following table.

Directory Server
Registration Types of Co ntacts Presence State Displayed

Polycom GDS • Directory entries created locally by the user. Unknown

LDAP with H.350 or Active
Directory

• References to Polycom GDS entries added to
Favorites by the user.

These entries are available only if the system
is successfully registered with Polycom GDS.
Users can delete these entries from
Favorites. Users can copy these entries to
other Favorites and remove them from those
groups. Users cannot edit these entries.

• Directory entries created locally by the user

• References to LDAP directory entries added to

Favorites by the user.
These entries are available only if the system

can successfully access the LDAP/Active
Directory server. Users can delete these
entries from Favorites. Users can copy these
entries to other Favorites and remove them
from those groups. Users cannot edit these
entries.

Online/Offline

Unknown

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Directory Server
Registration Types of Co ntacts Presence State Displayed

LDAP by a Polycom CMA
System

Microsoft • Microsoft Lync Server directory entries saved

• Directory entries created locally by the user.

• References to LDAP directory entries added to

Favorites by the user.
These entries are available only if the system

can successfully access Polycom CMA.
Users can delete these entries from
Favorites. Users can copy these entries to
other Favorites and remove them from those
groups. Users cannot edit these entries.

• LDAP directory entries saved as Favorites by
the user and stored with the presence service.

Users can delete these entries from
Favorites. Users can copy these entries to
other Favorites and remove them from those
groups. Users cannot edit these entries.

as Contacts by the user in Office
Communicator and stored on the Microsoft
Lync Server.

Users must create their contact lists using
Microsoft Office Communicator on a
computer. Users cannot edit or delete these
entries from Favorites using the Polycom
RealPresence Group system. Users can copy
these entries to other Favorites and remove
them from those groups.

Unknown

Real-time presence

Real-time presence

Connecting to Microsoft Exchange Server Calendaring Service

Polycom RealPresence Group systems can connect to Microsoft Exchange Server 2010 or 2013 and
retrieve calendar information. Connecting to a calendaring service allows the system to:

● Display the day’s scheduled meetings, along with deta ils about each.

● Hide or show details about meetings marked Private, depending on the configuration of the system.

● Display a meeting reminder before each scheduled meeting, along with a reminder tone.

If the meeting was created using the Polycom Conferencing Add-In for Microsoft Outlook, the RealPresence
Group system can:

● Identify video-enabled meetings with a icon displayed on the system calendar.

● Let users join the meeting without knowing the co nn ec tio n de tails.

Professional Services for Microsoft Integration is mandatory for Polycom Conferencing for
Microsoft Outlook and Microsoft Office Communications Server integrations. For additional
information and details please refer to

http://www.polycom.com/services/professional_services/index.html or contact your local

Polycom representative.

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To configure Calendaring properties:

1 In the web interface, go to Admin Settings > Servers > Calendaring Service.
2 Configure these settings.

Setting Description
Enable Calendaring

Service
Microsoft Exchange

Server

Domain Specifies the domain for registering to the Microsoft Exchange Server 2010 or

User Name Specifies the user name for registering to the Microsoft Exchange Server 2010 or

Password Specifies the system's password for registering with the Microsoft Exchange Server

Email Specifies the Outlook mailbox this system should monitor for calendar information.

Play Reminder Tone When
Not in a Call

Show Information for
Meetings Set to Private

Enables the system to connect to the Microsoft Exchange Server 2010 or 2013 or
and retrieve calendar information.

Specifies the Fully Qualified Domain Name (FQDN) of the Microsoft Exchange
Client Access Server. If your organization has multiple Client Access Servers
behind a network load balancer, this is the FQDN of the server’s Virtual IP Address.
If required, an IP address can be used instead of an FQDN, but Polycom
recommends using the same FQDN that is used for Outlook clients.

2013, in either NETBIOS or DNS notation, for example, either company.local or
COMPANY.

2013, with no domain information included. This can be the system’s name or an
individual’s name.

2010 or 2013.

This should match the Primary SMTP Address for the account in Microsoft
Exchange Server 2010 or 2013, which is displayed as the value of the mail attribute
in the account properties.

Specifies whether to play a sound along with the text reminder when the system is
not in a call.

Specifies whether to display details about meetings marked private.

Calling from the Calendar

If your RealPresence Group system is configured to connect to the Microsoft Exchange Server, and the
Polycom Conferencing for Microsoft Outlook add-in is installed at your site, you can join a scheduled
meeting from the Calendar screen. If the home screen does not display ca lendar information, the system is
not registered with the Microsoft Exchange Server. If no meetings are scheduled, a “No Meetings Today”
message is displayed.

To join a scheduled meeting from the Home screen:

1 With your remote, select a meeting on the Home screen.
2 Select Join to call into the meeting. If Join is not displayed, you must get and install the Polycom

Conferencing Add-In for Microsoft Outlook.

For information about displaying the Calendar button on the Home screen, refer to Customizing the Local

Interface Home Screen on page 27. For more information about using Polycom Conf erencing for Microsof t

Outlook, refer to the User’s Guide for the Polycom RealPresence Group Series. For more information about

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setting up Microsoft Exchange Server 2010 or 2013 accounts to use the calendaring service, refer to the
Polycom Unified Communications Deployment Guide for Microsoft Environments available on the Polycom
website.

Using the Web Interface Place a Call Page

When you click the Place a Call link on the web interface, the default view shows you the following widgets:

● Search

● Place a Call

● Contacts

● Manual Dial

● Speed Dial

● Recent Calls

● Support Documents

For information on configuring Home screen settings for the local interface, refer to Customizing the Local

Interface Home Screen on page 27.

Search

In a text box just under the IP Address bar on the web interface Place a Call page, you can enter a search
term to receive a list of RealPresence Group system web pages. For instance, if you type Call, the system
generates a list of pages that match your search term, such as Call Settings, Recent Calls, and Time in

Call. Select any of the choices to go directly to that page of the web interface.

Place a Call

In the Place a Call area, you can place a call by searching your contacts or manually:

To call a favorite contact:

1 In the Contacts section, enter a name and click Search.
2 Select a contact name and click Call.

For information about editing Favorites contacts, refer to Managing Favorites on page 94.

To place a call manually:

1 Click Manual Dial.
2 Enter the number.
3 Click Call.

The call is placed according to the default settings you selected in Admin Settings > Network > Dialing
Preferences. You can select settings other than the defaults in the two lists below the text entry field.

To require a password, select Meeting Password and enter a password in the field that displays below the
check box.

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Speed Dial

On the web interface Place a Call page, you can call Speed Dial contacts and can edit the Speed Dial
contact list.

To call speed dial contacts:

» In the Speed Dial section, select a contact from the list and click Call.

To add speed dial contacts:

1 In the Speed Dial section, click Edit.
2 Enter a contact name and click Search.
3 In the contact you want to add, click Add.
4 To save your changes, click Done.

To remove speed dial contacts:

1 In the Speed Dial section, click Edit.
2 In the contact you want to delete, click Remove.
3 To save your changes, click Done.

Recent Calls

On the web interface Place a Call page, you can place calls to Recent Call contacts.
Y ou can also configure a Recent Calls list to display on the RealPresence Group system Place a Call screen

on the web interface and Home screen on the local interface. The list includes the following information:

● Site name or number

● Whether call was placed or received

● Date and time

To dial a recent call from the web interface:

» On the web interface Place a Call page’s Recent Calls section, do one of th e following:

 Find an entry and click the Call link next to the entry.
 Click More to view a list of calls with more details, then select an entry and click Call.

To configure Recent Calls in the web interface:

1 Go to Admin Settings > General Settings > System Settings > Recent Calls.
2 To enable a Recent Calls list, configure these settings.

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Setting Description
Call Detail Report Specifies whether to collect call data for the Call Detail Report. When selected,

information about calls can be viewed through the Polycom RealPresence Group
system web interface and downloaded as a .csv file. When this setting is not
selected, the system stops writing calls to the report.

Enable Recent Calls Specifies whether to show Recen t Cal ls on the local and web interfaces.
Maximum Number to

Display

Specifies the maximum number of calls to display in the Recent Calls list.

3 To start a new list of recent calls, click Clear Recent Calls.
4 Click Save.

If you need more details about calls, you can view or download the Call Detail Report (CDR) from the
Polycom RealPresence Group system web interface. For more information about the CDR, refer to Call

Detail Report (CDR) on page 161.

Support Documents

You can easily access support documents from the web interface.

To open a support document:

1 On the web interface’s Place a Call page, go to the Support Documents p ane on the lower -righ t of

the web page.

2 Click View All on the Support Documents pane.
3 Select the appropriate product.
4 Find and select the desired document.

Placing Calls in Kiosk Mode

In the local interface, Kiosk Mode simplifies the Home screen by displaying only speed dial entries and
calendar meetings (if enabled). In Kiosk Mode, therefore, you can call speed dial numbers, join calendar
meetings, and answer calls.

You must create your speed dial numbers before you use Kiosk Mode.

Points to Note about Kiosk Mode:

Kiosk Mode is disabled by default. If Kiosk Mode is enabled:

• The Home screen menu, Out of Call menu, and other icons are disabled.

• Alerts bring the local interface out of Kiosk Mode until you clear the alerts.

• You can still use the remote to adjust the volume, control the camera, and mute/unmute the

microphone when in calls.

• You can bring up the In a Call menu by pressing Menu on the remote during the call.

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