Polycom RMX 1500, RealPresence Collaboration Server 1500 Hardware Manual

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Polycom Document Title 1

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Version 8.1 | June 2013 | DOC2729A

Polycom® RealPresence® Collaboration Server
(RMX) 1500 Hardware Guide

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Trademark Information

POLYCOM® and the names and marks associated with Polycom's products are trademarks and/or service
marks of Polycom, Inc., and are registered and/or common law marks in the United States and various other
countries.

All other trademarks are the property of their respective owners.

Patent Information

The accompanying product may be protected by one or more U.S. and foreign patents and/or pending patent
applications held by Polycom, Inc.

This document provides the latest information for security-conscious users running Version 8.1 software.
The information in this document is not intended to imply that DoD or DISA certifies Polycom RMX systems.

End User License Agreement

Use of this software constitutes acceptance of the terms and conditions of the Polycom® RealPresence®
Collaboration Server (RMX®) 1500 system end-user license agreements (EULA).

The EULA for your version is available on the Polycom Support page for the Polycom® RealPresence®
Collaboration Server (RMX®) 1500 system.

This software has not achieved UC APL certification.

© 2013 Polycom, Inc. All rights reserved.

Polycom, Inc.
6001 America Center Drive
San Jose CA 95002
USA

No part of this document may be reproduced or transmitted in any form or by any means, electronic or
mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law,
reproducing includes translating into another language or format.

As between the parties, Polycom, Inc., retains title to and ownership of all proprietary rights with respect to
the software contained within its products. The software is protected by United States copyright laws and
international treaty provision. Therefore, you must treat the software like any other copyrighted material (e.g.,
a book or sound recording).

Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc., is not
responsible for printing or clerical errors. Information in this document is subject to change without notice.

Regulatory Notices

• No user-serviceable parts inside. Do not open.

• The plug-socket combination must be accessible at all times, because it serves as the main disconnecting

device

• This equipment must be earthed. Do not power this equipment if the integrity of themains earthing conductor

cannot be verified

Warning

• Only trained and qualified personnel should be allowed to install, replace, service or repair this equipment

• To prevent system overheating do not operate in an ambient temperature exceeding 40° C / 104° F

• Installation of this equipment must comply with local and national electrical codes.

Environmental

This product is compliant with the requirements of the recast RoHS Directive 2011/65/EU. Information can be obtained from
Polycom Ltd, 270 Bath Road, Slough, Berkshire, SL1 4DX, UK or via:

Information on recycling can be found at: www.polycom.com/WEEE
Disposal of this equipment should be carried out in accordance with local environmental guidelines and regulations for waste.

For further information please contact:

Batteries
Below is a listing of batteries that could be present in the product:
Description:Internal CMOS battery
Type:CR2032 Lithium Coin Cell
Weight:3.3g

[e-mail]

[e-mail]

Batteries used in this product are in compliance with EU Battery Directive 2006/66/EC.
Batteries in this product are not based on mercury, lead or cadmium technologies.
Batteries in this product are not intended to be replaced or removed by the user

Additional information on the safe use and recycling of batteries can be found at:

United States Federal Communication Commission (FCC)

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC
Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated
in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and
used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this
equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the
interference at his own expense.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference.

2. This device must accept any interference received, including interference that may cause undesired operation.

Modifications: Any modifications made to this device that are not approved by Polycom, Inc. may void the authority granted to
the user by the FCC to operate this equipment.

Industry Canada (IC)

This Class [A] digital apparatus complies with Canadian ICES-003
Cet appareil numerique de la classe [A] est conforme a la norme NMB-003 du Canada

www.polycom.com/batteries

European Economic Area (EEA)

Česky [Czech]: Polycom (UK) Ltd tímto prohlašuje, že tento Polycom RMX je ve shodě se základními požadavky a

Dansk [Danish]: Undertegnede Polycom (UK) Ltd erklærer herved, at følgende udstyr Polycom RMX overholder de

Deutsch [German]: Hiermit erklärt Polycom (UK) Ltd, dass sich das Gerät Polycom RMX in Übereinstimmung mit den

Eesti [Estonian]: Käesolevaga kinnitab Polycom (UK) Ltd seadme Polycom RMX vastavust direktiivi 1999/5/EÜ

English: Hereby, Polycom (UK) Ltd. Declares that this Polycom RMX is in compliance with the essential

Español [Spanish]: Por medio de la presente Polycom (UK) Ltd declara que el Polycom RMX cumple con los requisitos

Ελληνική [Greek]: ΜΕ ΤΗΝ ΠΑΡΟΥΣΑ Polycom (UK) Ltd ∆ΗΛΩΝΕΙ ΟΤΙ Polycom RMX ΣΥΜΜΟΡΦΩΝΕΤΑΙ ΠΡΟΣ ΤΙΣ

Français [French]: Par la présente Polycom (UK) Ltd déclare que l’appareil Polycom RMX est conforme aux exigences

Italiano [Italian]: Con la presente Polycom (UK) Ltd dichiara che questo Polycom RMX è conforme ai requisiti

Íslenska (Icelandic): Hér með lýsir Polycom (UK) Ltd yfir því að Polycom RMX er í samræmi við grunnkröfur og aðrar

Latviski [Latvian]: Ar šo Polycom (UK) Ltd deklarē, ka Polycom RMX atbilst Direktīvas 1999/5/EK būtiskajām prasībām

Lietuvių [Lithuanian]: Šiuo Polycom (UK) Ltd deklaruoja, kad šis Polycom RMX atitinka esminius reikalavimus ir kitas 1999/

dalšími příslušnými ustanoveními směrnice 1999/5/ES.

væsentlige krav og øvrige relevante krav i direktiv 1999/5/EF.

grundlegenden Anforderungen und den übrigen einschlägigen Bestimmungen der Richtlinie 1999/5/
EG befindet.

põhinõuetele ja nimetatud direktiivist tulenevatele teistele asjakohastele sätetele.

requirements and other relevant provisions of Directive 1999/5/EC.

esenciales y cualesquiera otras disposiciones aplicables o exigibles de la Directiva 1999/5/CE.

ΟΥΣΙΩ∆ΕΙΣ ΑΠΑΙΤΗΣΕΙΣ ΚΑΙ ΤΙΣ ΛΟΙΠΕΣ ΣΧΕΤΙΚΕΣ ∆ΙΑΤΑΞΕΙΣ ΤΗΣ Ο∆ΗΓΙΑΣ 1999/5/ΕΚ.

essentielles et aux autres dispositions pertinentes de la directive 1999/5/CE.

essenziali ed alle altre disposizioni pertinenti stabilite dalla direttiva 1999/5/CE.

kröfur, sem gerðar eru í tilskipun 1999/5/EC

un citiem ar to saistītajiem noteikumiem.

5/EB Direktyvos nuostatas.

Nederlands [Dutch]: Hierbij verklaart Polycom (UK) Ltd dat het toestel Polycom RMX in overeenstemming is met de

Malti [Maltese]: Hawnhekk, Polycom (UK) Ltd, jiddikjara li dan Polycom RMX jikkonforma mal-ħtiġijiet essenzjali u ma

Magyar [Hungarian]: Alulírott, Polycom (UK) Ltd nyilatkozom, hogy a Polycom RMX megfelel a vonatkozó alapvetõ

Norsk [Norwegian]: Polycom (UK) Ltd erklærer herved at utstyret Polycom RMX er i samsvar med de grunnleggende krav

Polski [Polish]: Niniejszym Polycom (UK) Ltd oświadcza, że Polycom RMX jest zgodne z zasadniczymi

Português [Portuguese]: Polycom (UK) Ltd declara que este Polycom RMX está conforme com os requisitos essenciais e

Slovensko [Slovenian]: Polycom (UK) Ltd týmto vyhlasuje, že Polycom RMX spĺňa základné požiadavky a všetky príslušné

Slovensky [Slovak]: Polycom (UK) Ltd týmto vyhlasuje, že Polycom RMX spĺňa základné požiadavky a všetky príslušné

Suomi [Finnish]: Polycom (UK) Ltd vakuuttaa täten että Polycom RMX tyyppinen laite on direktiivin 1999/5/EY

Svenska [Swedish]: Härmed intygar Polycom (UK) Ltd att denna Polycom RMX står I överensstämmelse med de

A full copy of the Declaration of Conformity can be obtained from Polycom Ltd, 270 Bath Road, Slough, Berkshire, SL1 4DX, UK.

essentiële eisen en de andere relevante bepalingen van richtlijn 1999/5/EG.

provvedimenti oħrajn relevanti li hemm fid-Dirrettiva 1999/5/EC.

követelményeknek és az 1999/5/EC irányelv egyéb elõírásainak.

og øvrige relevante krav i direktiv 1999/5/EF.

wymaganiami oraz innymi stosownymi postanowieniami Dyrektywy 1999/5/WE.

outras disposições da Directiva 1999/5/CE.

ustanovenia Smernice 1999/5/ES.

ustanovenia Smernice 1999/5/ES.

oleellisten vaatimusten ja sitä koskevien direktiivin muiden ehtojen mukainen.

väsentliga egenskapskrav och övriga relevanta bestämmelser som framgår av direktiv 1999/5/EG.

China CCC EMC statement

此为 A 级产品，在生活环境中，该产品可能会造成无线电干扰。在这种情况下，可能需要用户对干 扰采取切实可
行的措施。

警告

Taiwan BSMI EMC statement

Japan VCCI EMC statement

This is a Class A product based on the standard of the Voluntary Control Council for Interference by Information Technology
Equipment (VCCI). If this equipment is used in a domestic environment, radio disturbance may arise. When such trouble occurs,
the user may be required to take corrective actions.

Worldwide EMC statement

This is a class A product. In a domestic environment this product may cause radio interference in which case the user may be
required to take adequate measures.

Optional ISDN interface card

If the above is fitted to the system then the following statements also apply;

United States Federal Communication Commission (FCC)

This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the ISDN card itself is a
label that contains, among other information, a product identifier in the format US:AAAEQ##TXXXX. If requested, this number
must be provided to the telephone company.

The following USOC, FIC and SOC codes are applicable to this equipment;
USOC Jacks: RJ48S
Service Order Code: 6.0N
Facility Interface Code: 04DU9.DN, 04DU9.BN, 04DU9.1KN, 04DU9.1SN
If this equipment causes harm to the telephone network, the telephone company will notify you in advance that temporary

discontinuance of service may be required. But if advance notice isn't practical, the telephone company will notify the customer
as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary.

The telephone company may make changes in its facilities, equipment, operations or procedures that could affect the operation
of the equipment. If this happens the telephone company will provide advance notice in order for you to make necessary
modifications to maintain uninterrupted service.

If trouble is experienced with this equipment, for repair or warranty information, please contact Polycom Inc in the U.S.A. 1-888­248-8294. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect
the equipment until the problem is resolved.

Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service commission
or corporation commission for information.

Table of Contents

Hardware Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Main Features ..........................................................................................................................1-1

RealPresence Collaboration Server (RMX) 1500 Specifications .......................................1-2

RealPresence Collaboration Server (RMX) 1500 System Capacities ...............................1-3

Conferencing Capacities ........................................................................................1-3

Resource Capacities ................................................................................................1-4

Site Requirements ................................................................................................................... 1-5

Safety Requirements ......................................................................................................1-5

Rack Mount Safety Precautions .................................................................................... 1-5

Installation Precautions .................................................................................................1-6

Installing the RealPresence Collaboration Server (RMX) 1500 ................................1-6

Unpacking the RealPresence Collaboration Server (RMX) 1500 ..................... 1-6

Installing the RTM ISDN 1500 Card on the RealPresence

Collaboration Server (RMX) 1500 .........................................................................1-7

Telescopic Rail Runner Assembly for RealPresence Collaboration

Server (RMX) 1500 ..................................................................................................1-7

Telescopic Rail Runner Assembly ........................................................................ 1-8

Mounting the RealPresence Collaboration Server (RMX) 1500 on a

Shelf ........................................................................................................................1-11

Connecting the RealPresence Collaboration Server (RMX) 1500 to a

Power Source .................................................................................................................1-11

Connecting the RealPresence Collaboration Server (RMX) 1500 to

AC Power ...............................................................................................................1-12

Connecting Cables to the RealPresence Collaboration Server (RMX) 1500 ......... 1-12

First-time Power-up .....................................................................................................1-13

RealPresence Collaboration Server (RMX) 1500 Components ......................................1-14

RealPresence Collaboration Server (RMX) 1500 Front Panel ................................. 1-14

Opening the RMX 1500 Front Panel ..................................................................1-14

Front Panel Components ..................................................................................... 1-14

RealPresence Collaboration Server (RMX) 1500 Rear Panel ..................................1-15

RTM IP 1500 ..........................................................................................................1-15

RTM ISDN 1500 ....................................................................................................1-17

ISDN/PSTN Clock Source ..................................................................................1-18

RealPresence Collaboration Server (RMX) 1500 Power Supply ............................ 1-18

Power Supply LEDs .............................................................................................1-18

RealPresence Collaboration Server (RMX) 1500 LEDs ................................................... 1-19

RealPresence Collaboration Server (RMX) 1500 Front Panel LEDs ...................... 1-19

RealPresence Collaboration Server (RMX) 1500 Rear Panel LEDs ........................1-20

RTM IP 1500 LEDs ................................................................................................1-20

RTM ISDN 1500 LEDs ..........................................................................................1-21

Power Supply LEDs .............................................................................................1-21

Table of Contents

Polycom, Inc i

Polycom RealPresence Collaboration Server (RMX) 1500 Harware Guide

Component Installation & Replacement . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Installing or Replacing the RTM ISDN 1500 Card .............................................................2-1

Removing the Blank Cover or the Existing RTM ISDN 1500 Card from the

RealPresence Collaboration Server (RMX) 1500 .........................................................2-1

Installing a New or Replacement RTM ISDN 1500 Card ..........................................2-2

Pin Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1

PRI Port Assignment .............................................................................................A-1

ii Polycom, Inc

Hardware Description

This Hardware Guide provides information on the RealPresence Collaboration Server
(RMX) 1500 and its components. This system utilizes a modular platform, whose

components are designed for high performance, capacity and reliance.

The product names, Polycom® RealPresence® Collaboration Server 1500 and RMX® 1500 are used
interchangeably throughout this document.

Main Features

The Polycom RealPresence Collaboration Server (RMX) 1500 offers the following features:

•Linux® based

• Support for standard network interfaces (H.323, SIP, ISDN, PSTN and LAN)

• New hardware technologies

• Telco grade high availability, on-line upgrading and dynamic resource allocation

• Easy integration of conference elements into external network management

• Enhanced Continuous Presence (multi-image video)

• IVR (Interactive Voice Response) module

1

Polycom, Inc. 1-1

Polycom RealPresence Collaboration Server (RMX) 1500 Hardware Guide

RealPresence Collaboration Server (RMX) 1500
Specifications

Table 1-1 RMX 1500 Specifications

Physical

Height 1U (4.44 cm.)

Width 19” (48.26 cm.)

Depth 26.3” (60 cm.)

Weight Up to 12 Kg (26.5 lbs).

Media Protocols

Audio G.711a/u, G.722, G.722.1C, G.722.1, G.723.1, G.719

G.729A, Polycom Siren™ 14, Siren 22 (in mono or
stereo) and Siren LPR.

Video H.261, H.263, H.264, H.264 High Profile

Network Interfaces

IP, ISDN, PSTN and LAN H.323, SIP, ISDN, PSTN, VoIP and LAN

Power Supply

AC Input/ Range, BTU Voltage range: 100-240 VAC ±10%, 1.5-4 AMP, 50-60

Hz.
Maximum BTU output: 1195 per hour.

Power Consumption

AC Maximum Power consumption 350 Watts.

Environment

Operating temperature 0°to 40°C (32° to 104°F).

Storage temperature -40°to70°C (-40° to 158° F).

Relative humidity 15% to 90% non-condensing.

Operating altitude 360m (1200ft) below sea level and up to 4Km (13,000ft)

Transit Storage Sea level and up to 15Km (50,000ft)

Operating ESD 4 kV.

1-2 Polycom, Inc.

Chapter 1-Hardware Description

RealPresence Collaboration Server (RMX) 1500 System
Capacities

Conferencing Capacities

The following table summarizes the different system capacities.

Table 1-2 System Functions and Capacities RMX 1500 Series

System Functions MPMx - Q MPMx -S MPMx -D

Maximum number of Video participants in a conference 25 45 90

Maximum number of PSTN participants in a conference 90 120 120

Maximum number of VOIP participants in a conference 90 180 360

Maximum number of Audio calls per second 5 5 5

Maximum number of Video calls per second 2 2 2

Maximum number of conferences 200 400 400

Maximum number of Meeting Rooms 1000 1000 1000

Maximum number of Entry Queues 40 40 40

Maximum number of Profiles 40 40 40

Maximum number of Conference Templates 100 100 100

Maximum number of SIP Factories 40 40 40

Maximum number of IP Services 222

Maximum number of ISDN Services 222

Maximum number of IVR Services 40 40 40

Maximum number of Recording Links 20

(default)

Maximum number of IVR Video Slides 150 150 150

Maximum number of Log Files (1Mb max.) 4000 4000 4000

Maximum number of CDR Files 2000 2000 4000

Maximum number of Fault Files 1000 1000 1000

Number of Participant alerts Unlimited Unlimited Unlimited

Maximum number of concurrent RealPresence
Collaboration Server Web Client connections to the MCU

20 20 20

20
(default)

20
(default)

Maximum number Address Book entries 4000 4000 4000

Maximum number of Users 100 100 100

Maximum number of Gateway Profiles 40 40 40

Maximum number of Reservations (internal Scheduler) 2000 2000 2000

Polycom, Inc.

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Polycom RealPresence Collaboration Server (RMX) 1500 Hardware Guide

Resource Capacities

System Resources are now reported in terms of HD720p30 CP ports. One HD video port equals 3
CIF video ports.

Table 1-3 System Resource Capacities per Resolution in CP Mode

Resource Type/Video
Resolution

CIF H.263 14 30 60

CIF 30 H.264 25 45 90

CIF 60 H.264 14 30 60

SD 30/ 4CIF H.264 14 30 60

4CIF H.263 71530

HD720p30/ 4CIF 60/ SD 60 71530

HD1080p30fps/HD720p60 3 7 15 (Symmetric)

VOIP 90 180 360

PSTN 90 120 120

ISDN 25 60 (at 128 Kbps) -

On the RMX 1500 with a MPMx-Q media card, the use of HD resolution with Continuous Presence
requires an additional license.

Table 1-4 System Resource Capacities per Line Rate per Card Type in VSW

MPMx - Q MPMx -S MPMx - D

60 (at 128 Kbps) -

4 E1/T1

4 E1/T1

Resource Type/ Line Rate MPMx - Q MPMx - S MPMx -D

VSW 2Mb 20* 40* 80*

VSW 4Mb 10 20 40

VSW 6Mb 51020

ISDN 25 (at 128 Kbps) 60 (at 128 Kbps) 60 (at 128 Kbps)

* Capacity numbers may be lower when LPR and/or Encryption are enabled.

1-4 Polycom, Inc.

Site Requirements

This section describes the requirements your site must meet for safe installation and
operation of the system.

Safety Requirements

For your protection, please read these safety instructions completely before operating the
equipment.

• Look carefully for potential hazards in your work area: moist floors, ungrounded
power cables, frayed power cords, missing safety grounds and so forth.

• Locate the main circuit breaker within the room.

• Locate the emergency power OFF switch within the room.

• Never assume that power is disconnected from a circuit.

• Use only the power cord supplied with the system.

• The power cord should only be connected to a power outlet that has a protective
ground contact.

• Ensure that the power cord is easily accessible from the back of the system at all times.

• Place the equipment in a well-ventilated area where the vents are free from obstruction.

• Do not place heavy objects directly on top of the RMX 1500 unit.

• Do not use liquids around your equipment.

Chapter 1-Hardware Description

Rack Mount Safety Precautions

The following precautions should be followed with regards to rack mount safety:

• Keep the area around the RMX 1500 clean and free of clutter.

• Decide on a suitable location for the equipment rack that will hold the RMX 1500 unit. It
should be situated in a clean, dust-free area that is well ventilated. Avoid areas where
heat, electrical noise and electromagnetic fields are generated. You will also need it
placed near a grounded power outlet.

• Ensure that the leveling jacks on the bottom of the rack are fully extended to the floor
with the full weight of the rack resting on them.

• In a single rack installation, stabilizers should be attached to the rack.

• In multiple rack installations, the racks should be coupled together.

• Always make sure the rack is stable before extending a component from the rack.

• You should extend only one component at a time - extending two or more
simultaneously may cause the rack to become unstable.

• Before you install the rails, determine the placement of each component in the rack.

• Install the heaviest components on the bottom of the rack first, and then work up.

• Allow the power supply units to cool before touching them.

• Always keep the rack’s trays and card’s slots closed when not servicing, to maintain
proper cooling.

Polycom, Inc.

1-5

Polycom RealPresence Collaboration Server (RMX) 1500 Hardware Guide

Installation Precautions

When handling electronic components, standard anti-static precautions must be observed:

• Wear a grounding strap

• Handle cards by their edges only and do not touch their components or connector pins

• Keep components in anti-static bags, when not installed in the RMX 1500.

The following precautions should be followed with regards to installation of the RMX 1500:

• Use a regulating uninterruptable power supply (UPS) to protect the RMX 1500 from
power surges and voltage spikes, to keep your MCU operating in case of a power
failure.

• Place the RMX 1500 on a hard, flat surface such as a desktop or mount it on 19” rack.

• The airflow of the RMX 1500 is from front to back. Be sure that the areas in the front and
rear side of the system are clear for proper ventilation.

Sealed System! The RMX 1500 is a sealed system, breaking the seal and opening the RMX

chassis VOIDS the WARRANTY!

Installing the RealPresence Collaboration Server (RMX) 1500

The following procedures have to be performed to install the RMX 1500 in your site:

• Unpacking the RMX

• Installing the RTM ISDN card on the RMX

• Installing the RMX in a rack or as a standalone

• Connecting the RMX to the power source

• Connecting the network (LAN, IP and ISDN) cables to the RMX

Unpacking the RealPresence Collaboration Server (RMX) 1500

To unpack and lift the RMX 1500:

1 When you receive the RMX 1500 packing case, inspect the equipment for damage and

verify that the components match the packing slip.

2 Open the top cover of the packing case.

Boxes are placed on the top Stratocell® and contain the following:

— Installation Accessories. This kit contains the power cables, 3 ethernet cables, USB

key and documentation.

— Rack Installation Accessories. This kit contains the accessories for the 19” rack.

— Optional - ISDN Package. Contains the ISDN card and ISDN Software License.

Write down the RMX’s serial number that is on a sticker on the back of the unit. It will be needed for
product registration later in the process.

Make sure that boxes contain all the required parts.

1-6 Polycom, Inc.

Chapter 1-Hardware Description

Installing the RTM ISDN 1500 Card on the RealPresence Collaboration
Server (RMX) 1500

The ISDN card is shipped out of the box and must be manually installed into the rear of the
RMX 1500. It is recommended that the ISDN card be installed before the RMX 1500 is placed
in a rack.

An RealPresence® Collaboration Server 1500/2000/4000 Getting Started Guide Software License
is included with the ISDN card and must be registered as part of the Product Registration and
Product Activation. For more information, refer to the ISDN Software Licence document you
received with your shipment.

For more information on installing the ISDN card, see “Installing or Replacing the RTM ISDN
1500 Card” on page 2-1.

Telescopic Rail Runner Assembly for RealPresence Collaboration
Server (RMX) 1500

Before installing the telescopic rail runners in the rack, make sure that the kit has the
following parts:

Table 1-5 Rail Runners Kit Contents

Part/Kit no. Item

ASY2716A-L0

Rail runner Left rail runner (two

types available: item (a)
with or (b) without rail
runner clip

Note: The rail runner
clip is designed to
attach and clip onto the
chassis runner frame.

Right rail runner (two
types available: with or
without rail runner clip)

Note: The rail runner
clip is designed to
attach and clip onto the
chassis runner frame.

Item
no. Item Sample

1(a) (b)

Note: rail runner end views

2 See Figure 1-1 1

Item
Quantity

1

Polycom, Inc.

1-7

Polycom RealPresence Collaboration Server (RMX) 1500 Hardware Guide

Table 1-5 Rail Runners Kit Contents

Part/Kit no. Item

Rack spacer
assembly kit

Rail runner assembly
kit

RMX chassis
assembly kit

Rack spacer 3 Front & Rear 4

Flat head screw ­M5*10mm

Flat head screw ­M3*8mm

Flat washer M3 6 4

Nut spring M3 7 4

Pan head screw ­M5*12mm

Item
no.

48

54

82

Item Sample

Item
Quantity

Flat washer M5 9 2

Telescopic Rail Runner Assembly

Rack Rail Runners require a minimum of 48cm and a maximum of 80cm within the rack for
installation

1 Determine the location of the RMX on the rack:

— Allow for a 1U gap above and below the system for ventilation.

1-8 Polycom, Inc.

Chapter 1-Hardware Description

LEFT RAIL

RIGHT RAIL

RMX 1500 rack assembly view
without rail runner clip

RMX 1500 rack assembly view
with rail runner clip

— Use the Rack Spacer (item no. 3) to predetermine its position on the rack post,

making sure that square studs of the spacer fit into the rack post’s square/rounded
mounting holes. Mark the spacer’s location on the rack post. Repeat this process for
the 3 remaining vertical posts ensuring that the system can be horizontally seated.

Figure 1-1 Front view of RMX Rail Runner Assembly

2 Position the Rack Spacer (item no. 3) onto the marked rack post together with left rack

rail runner (item no. 1 which is labeled LEFT) and fasten the flat head screws 3*10mm

(item no. 4) as shown in the following figure:

Figure 1-2 Detail of Front Rack Spacer Assembly (left rail runner is shown here) for all RMX

types

Polycom, Inc.

1-9

Polycom RealPresence Collaboration Server (RMX) 1500 Hardware Guide

• On the RMX1500/4000 the center hole on the Rack Spacer must be left clear as it is required for

fixing the RMX to the rack post. See Figure 1-2.

• On the RMX 2000 the top hole on the Rack Spacer must be left clear as it is required for fixing

the RMX to the rack post. See Figure 1-2.

3 Adjust the telescopic rack rail runner to the rack opening and mount it onto the marked

position of the rear post as described in step 2.

Figure 1-3 Detail of Rear RMX 1500/2000/4000 Rack Spacer Assembly

4 Repeat steps 2 and 3 for the right rack rail runner.

5 Install the flat head screw (item 5), flat washer (item 6) and nut spring

(item 7) in the middle of the telescopic rack rail runner for added stability as

shown in Figure 1-4.

Figure 1-4 Detail of Left Rail Runner (front internal view)

The number of screws to install depends on the rack width.

6 Repeat step 5 for the right rack rail runner.

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Chapter 1-Hardware Description

7 Repeat step 5 for the right rack rail runner

Figure 1-5 RMX 1500 Bolt Installation

The installation is complete.

Mounting the RealPresence Collaboration Server (RMX) 1500 on a Shelf

— Install the shelf supplied by the rack manufacturer, in the rack.

— Mount the RMX on the shelf.

— Fasten the RMX to the rack with screws through the four holes in the RMX’s front

mounting brackets.

Connecting the RealPresence Collaboration Server (RMX) 1500 to a Power
Source

The following restrictions apply to the conductors and connectors that may be used to
ground the unit when rack mounted:

• When using bare conductors, they must be coated with an appropriate antioxidant
compound before crimp connections are made. Tinned, solder-plated or silver-plated
connectors do not have to be prepared in this manner.

• The same bolt assemblies should not secure multiple connectors.

• Listed fastening hardware must be compatible with the materials being joined and
must be preclude loosening, deterioration and electrochemical corrosion of the
hardware and joint materials.

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Polycom RealPresence Collaboration Server (RMX) 1500 Hardware Guide

ON/OFF

button

USB Slot

Connecting the RealPresence Collaboration Server (RMX) 1500 to AC
Power

• Do not connect the green or green-yellow wire to the system single-point ground screw.

• Only the AC Power cable supplied by Polycom should be used.

• The size of the protective earthing conductor should be a minimum of 10AWG.

• The outlet intended for connecting the power cord must be protected with an external

overcurrent protection device either in building or in the rack with the rating not higher than
20Amp.

• Do not use an extension cord with the cable.

1 Make sure that the power (push) button is switched OFF on the RMX 1500.

2 Insert the power cable into the power connector on the rear panel of the RMX 1500.

Connecting Cables to the RealPresence Collaboration Server (RMX) 1500

To connect the cables:

•For the RTM-IP 1500 module:

— Connect the Media cable to LAN 2 port.

— Optional. Connect the LAN cable to LAN 1. This port is used for Media

Redundancy or for Multiple Network Configuration. For more information, see

RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrators Guide, "LAN
Redundancy” on page 16-37

— Connect the LAN network cable to the MNGB (Management Network) port. This

port is used for Signaling Redundancy or for Multiple Network Configuration.

— Optional. Connect the LAN signaling cable to the MNG (Signaling) port. This port

is used for Signaling and Management Redundancy. For more information, see

RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrators Guide, "LAN
Redundancy” on page 16-37

— Optional. Connect the Shelf Management cable to the Shelf port.

The LAN 1*, LAN 3, LAN 4 and Modem ports are not to be used and the plastic caps covering those
ports should not be removed.
* With Multiple networks and LAN redundancy configurations, LAN 1 port is used. For more
information, see RealPresence® Collaboration Server (RMX) 1500/2000/4000 Administrator’s
Guide , "LAN Redundancy” on page 16-37 and "Multiple Network Services” on page 16-53.

and "Multiple Network Services” on page 16-53.

and "Multiple Network Services” on page 16-53.

When an NTP Server is used for the RMX time, the Shelf Management cable must be connected to
the shelf port.

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•For the RTM ISDN 1500 module:

E1/T1 PRI
Connection(s)

Power Cable

LAN 2: media,
MNG: signaling,
MNGB: general management
Shelf: shelf management

— Connect the E1/T1 cables to their PRI (1-4) ports.

Figure 1-6 RMX 1500

Rear Panel View with AC Power and Communication Cables

Chapter 1-Hardware Description

First-time Power-up

1 For first entry installation, you must insert the USB key containing the modified IP

addresses in USB slot on the RMX’s front panel. For more information see, the

RealPresence® Collaboration Server 1500/2000/4000 Getting Started Guide, "Procedure 1:
First-time Power-up” on page 2-27.

2 Turn ON the power by pressing on the power switch located on the front panel of the

RMX 1500.

• You are required to register all Polycom Software Licenses that you have purchased when

retrieving the Activation Key. For example, ISDN, Encryption and Network Separation each have
different Polycom Software Licenses.

• On the RMX 1500 MPMx-Q assembly, the use of HD with Continuous Presence requires an

additional licence.

The parameters in the lan.cfg file are uploaded from the USB key to the RMX’s memory
and applied during the power-up sequence.

System power-up sequence may take up to five minutes.

During the First-time Power-up the red ERROR LED on the RMX’s front panel remains
ON until both the Management and IP Network Services have been defined.

When the RMX's configuration is completed (including the Management and IP Network
Services), and if there are no System Errors, the green READY LED (on the RMX’s front
panel) turns ON.

3 Remove the USB key. For more information see, the RealPresence® Collaboration Server

1500/2000/4000 Getting Started Guide, "Hardware Description", "Procedure 4: Modifying the
Default IP Service and ISDN/PSTN Network Service Settings” on page 2-31.

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Polycom RealPresence Collaboration Server (RMX) 1500 Hardware Guide

VGA Slot

Keyboard Slot

Mouse slot

ON/OFF

button

Front
LEDs

USB Slot

RealPresence Collaboration Server (RMX) 1500
Components

On the RMX 1500, components are located on both the front and rear of the MCU as listed in
Table 1-6, "RMX 1500 Front Panel Description". For more information see the descriptions of
the "RealPresence Collaboration Server (RMX) 1500 Front Panel” on page 1-14 and "RealPresence
Collaboration Server (RMX) 1500 Rear Panel” on page 1-15.

RealPresence Collaboration Server (RMX) 1500 Front Panel

The front panel enables access to the RMX 1500 using a USB key, keyboard, mouse and VGA
connection.

Opening the RMX 1500 Front Panel

The RMX 1500 has a front panel which can be opened by pressing on the location shown in
the following illustration:

Front Panel Components

Figure 1-7 RMX 1500 Front Panel

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Table 1-6 RMX 1500 Front Panel Description

Power Supply

with built in Fan

RTM ISDN 1500

RTM IP 1500

Serial

Slot

SLOT/Button/LED Description

USB Slot USB key connection, used for first time configuration.

VGA Slot Monitor connection.

Keyboard Slot Keyboard connection.

Mouse Slot Mouse connection.

ON/OFF Button Turns the RMX ON or OFF.

READY LED Orange - RMX Starting up.

Green - RMX ready/online.

IN USE LED Amber - In use, when a conference is active.

ERROR LED Red - Error.

RealPresence Collaboration Server (RMX) 1500 Rear Panel

Chapter 1-Hardware Description

The RMX 1500 rear panel contains the RTM IP 1500 and optionally, the RTM ISDN 1500. In
addition, the rear panel houses the power supply with fan & AC inlet, and Serial port.

RTM IP 1500

This card contains an Ethernet Switch that manages the network of the system, routes data
between the cards and components of the system and provides connectivity to external IP
networks. It controls and monitors the system fans and regulates power supply.

The RTM IP 1500 connections include:

• 2 signalling & media ports

• 2 ethernet management ports

• Shelf (Manager) port

•Modem

•1 Serial port

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Polycom RealPresence Collaboration Server (RMX) 1500 Hardware Guide

LAN 1-2

Ports

Shelf

connection

NA

Serial

Port

Standby button

LAN3, LAN 4 and the Serial

ports are only for debugging and not

for customer use

Modem

Port

Main RS 232

Switch

Signaling & Manage-

ment Ports

The LAN 1*, LAN 3, LAN 4 and Modem ports are not be used and the plastic caps covering those
ports should not be removed.

*With Multiple networks and LAN redundancy configurations, LAN 1 port is used. For more
information, see the RealPresence® Collaboration Server (RMX) 1500/2000/4000 Administrator’s
Guide, Multiple Services and LAN Redundancy.

Figure 1-8 RMX 1500 RTM IP Rear Panel Layout

The following items appear on the RMX 1500 rear panel:

Table 1-7 RMX 1500 Rear Panel - RTM IP 1500 Component Description

Item Description

LAN 1 port Optional. LAN (Media) Connection. With Multiple networks and LAN

redundancy configurations, LAN 1 port is used.
One Media IP address is available. Always use LAN 2 port if using a single
LAN network connection. For more information, see

Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide
Redundancy” on page 16-37

.

LAN 2 port LAN (Media) connection. One Media IP address is available.

MNG port Optional. Signaling connection. This port is used for Signaling and

Management Redundancy. For more information, see

Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide, "LAN
Redundancy” on page 16-37.

MNGB port Management connection for Web Client and RMX Manager.

LAN 3/4 ports Not Available (NA).

Note: LAN 3/4 are covered with a plastic cap that should not be removed.

Shelf (Manager)

Optional. Shelf Manager connection.

port

RealPresence®

RealPresence®

, "LAN

Modem port Internal IP connection, for debugging purposes only.

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Serial (RS 232)
port

For debugging purposes only. Enables print-outs of various LOGs from RTM
IP 1500 and Card Manager.

Chapter 1-Hardware Description

4 E1/T1 connections

Table 1-7 RMX 1500 Rear Panel - RTM IP 1500 Component Description (Continued)

Item Description

MAIN/RTM Selection of the connection type for the RS-232 port. When the switch is up -

the serial port connects to the MPMx card.
When the switch is down, connects to the RTM IP.

Standby button Toggle between ON/OFF and standby. Use this button to either perform

Diagnostics or Software Recovery on the RMX after turning the system ON.
Short press (2 seconds) - MPMx Diagnostics.
Long press - (10 seconds) Media and RTM IP 1500 Software Recovery.

RTM ISDN 1500

The ISDN card is shipped out of the box and must be manually installed into the rear of the
RMX 1500. For more information, see “Installing or Replacing the RTM ISDN 1500 Card” on
page 2-1.

The RTM ISDN 1500 connects directly to the built-in MPMx. The RTM ISDN card routes
data between the MPMx card and components of the system, converts ISDN T1/E1 media to
IP packets and provides connectivity to external ISDN networks.

The RTM ISDN card is installed on the rear panel of the RMX interfaces between the RMX
unit and the ISDN/PSTN switch.

With the RMX 1500, you can either have a dedicated E1 or T1 Type Network Service. It is not
possible to have a mixed E1 and T1 ISDN Network Service.

The RTM ISDN card contains four connections to which up to four E1 or T1 PRI lines can be
connected as shown in Figure 1-9.

Figure 1-9 RMX 1500 RTM ISDN Rear Panel Layout

The RTM ISDN card supports up to 120 audio participants, regardless of whether the spans are E1
or T1.

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Polycom RealPresence Collaboration Server (RMX) 1500 Hardware Guide

ISDN/PSTN Clock Source

Each RTM ISDN 1500 has its own primary and secondary clock source. The first span to
synchronize becomes the primary clock source and the second span to synchronize becomes
the secondary clock source. This clock is used to synchronize ISDN spans only (it is not the
system clock).

A single clock source triggers an alarm that can be turned off by setting the appropriate flag
in the system configuration.

RealPresence Collaboration Server (RMX) 1500 Power Supply

Subject to availability on the RMX 1500 there are two types of power supplies (Power-One &
Astec), both are identical in their functionality.

Power Supply LEDs

On the RMX 1500 there are three LEDs that indicate the power status.

Table 1-8 RMX 1500 Power Supply LEDs

Power Supply LED Description

OK DC power indication to internal components of the RMX:

Green - DC Power Good.

Power supply failure Indication:

(Alarm symbol)

AC/~ (symbol) Main power supply indication (Voltage In):

Amber - Power Supply Failure.

Green - Voltage Input > 85 VAC.

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Chapter 1-Hardware Description

RealPresence Collaboration Server (RMX) 1500 LEDs

The RMX includes LEDs located on the front panel and rear panel. In the front panel, the
LEDs reflect the state of the components. The LEDs on the rear panel indicate the state of the
external connections and the status of the RTM IP card.

RealPresence Collaboration Server (RMX) 1500 Front Panel LEDs

The following items appear on the RMX 1500 front panel:

Table 1-9 RMX 1500 Front Panel LED’s

Component LED ID LED Color Indication

Front Panel ERROR Red ON - Major system error. In case of an active alarm

this light is ON, and the READY-green is OFF.

OFF - Normal.

Flashes - During system startup.

READY Green ON - CPU card has successfully completed startup.

This light initially flashes and then turns on green after
completing the entire system configuration.

OFF - Turns OFF when the ERROR red LED is
activated.

Flashes - During system startup.

IN USE Amber ON - At least one endpoint is connected to the

system.
Flashes - During system startup.

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Polycom RealPresence Collaboration Server (RMX) 1500 Hardware Guide

RealPresence Collaboration Server (RMX) 1500 Rear Panel LEDs

RTM IP 1500 LEDs

The following LEDs appear on the RTM IP 1500:

Table 1-10 RTM IP 1500 LEDs

Component

LAN LEDs (1-2);
[(3-4), not in use]

MNG LEDs ACT Amber ON with network connection, flickers with Packet

MNG B LEDs ACT Amber ON with network connection, flickers with Packet

Shelf LEDs LNK Amber ON - online connection, flickers with Packet activity.

Modem 1 Gb Amber ON with a 1Gb online connection, flickers with

LED
Name

1 Gb Amber ON when 1Gb connection is online, flickers with

LNK Green ON with an active network connection, flickers with

LNK Green ON with a 100Mb online connection.

LNK Green ON with a 100Mb online connection.

100 Green ON - Connection 100Mb.

LED Color Indication

Packet activity.

Packet activity.

activity.

OFF with 1Gb or no connection.

activity.

OFF with 1Gb or no connection.

OFF - No Link.

OFF - Connection is not 100Mb or No Link.

Packet activity.

LNK Green ON with an active network connection, flickers with

Packet activity.

Additional LEDs
(4)

ERR Red ON - Major error on RTM IP 1500.

Flashes - During system startup.

ACT Amber ON - Packet flow to and from the MCU chassis.

Flashes - During system startup.

STBY Green When the user in the RMX Manager/ RealPresence

Collaboration Server Web Client presses the

System Shut Down (red) button in the Hardware
Monitor tool bar, the system should enter a standby

mode and the LED turns ON. Only the media and
control unit cards are in a standby mode. Shelf
Manager remains active.
Turn the system OFF/ON to exit the standby mode.

RDY Green ON - RTM IP 1500 card has successfully completed

startup.
Flashes - During system startup.

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RTM ISDN 1500 LEDs

The following LEDs appear on the RTM ISDN:

Table 1-11 RTM ISDN 1500 LEDs

Function Name LED Color Indication

PRI (1-4) LEDs OFF Span x not in use.

Green Span x is OK.

Red Span x red alarm (LOS - Loss of Signal)

Power Supply LEDs

The following items appear on the rear panel power supply:

Table 1-12 Power Supply LED’s

Component LED ID LED Color Indication

Power Statuses OK Green OK.

Chapter 1-Hardware Description

Alarm Amber PS Fail - Problem with power supply. This amber LED

is driven by internal circuitry and will illuminate when
a power rail has failed.

AC Green When the power cable is plugged-in, the AC LED

becomes lit.

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Polycom RealPresence Collaboration Server (RMX) 1500 Hardware Guide

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Component Installation &
Replacement

On the RealPresence Collaboration Server (RMX) 1500 you can install or replace the RTM
ISDN 1500 card.

Only the RTM ISDN is replaceable. The RTM-IP 1500 and Power Supply are not field replaceable.

Before installing or replacing the RTM ISDN:

• Make sure you have the correct replacement part on hand.

• Make sure you are using proper ESD equipment, to prevent damage to the system.

Warning!

• All maintenance tasks are to be performed by qualified, authorized personnel.

• Use only replacement parts supplied by your dealer.

• Follow all procedures. Do not skip any steps.

2

Installing or Replacing the RTM ISDN 1500 Card

Prior to adding the RTM ISDN 1500 card you must have your ISDN product license
available. For more information see, RealPresence® Collaboration Server 1500/2000/4000
Getting Started Guide, "Procedure 2: Product Registration” on page 2-28.

Removing the Blank Cover or the Existing RTM ISDN 1500 Card from the
RealPresence Collaboration Server (RMX) 1500

1 Ensure that the power switch on the RMX is turned OFF (O).

2 Remove the cover by unscrewing the captive screws that fasten the card to the MCU.
3 Slide out the cover.

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Polycom RealPresence Collaboration Server (RMX) 1500 Hardware Guide

4 E1/T1 connections

Installing a New or Replacement RTM ISDN 1500 Card

1 Slide in the RTM ISDN 1500 card.

2 Insert the card into the slot and tighten the captive screws on each side of the rear panel

of the card, securing the RTM ISDN card to RMX.

3 Connect the PRI cables.

4 Turn ON the RMX 1500.
5 Login on to the RMX Web Client.

When a new ISDN card is installed you are required to do the following:

a Update your licence. For more information see, RealPresence® Collaboration Server

1500/2000/4000 Getting Started Guide, Chapter 2, “Procedure 2: Product Registration”
on page 2-28.

b In the ISDN/PSTN Network Services define a New ISDN Network Service. For

more information see, Polycom® RealPresence® Collaboration Server 1500, 2000, 4000 ,

Chapter 16, “Adding/Modifying ISDN/PSTN Network Services” on page 16-45.

2-2 Polycom, Inc.

Appendix A

Pin 8

Pin 1

Pin Assignment

PRI Port Assignment

Table A-1: PRI Port Assignment

Pin Signal Name

1 Receive Ring

2 Receive Tip

3 No connection

4 Transmit Ring

5 Transmit Tip

6 No connection

7 No connection

8 No connection

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Polycom RealPresence Collaboration Server (RMX) 1500 Hardware Guide

A-2 Polycom, Inc.