Polycom READIMANAGER LX100 User Manual

Polycom ReadiManager LX 100 Scheduling Administrator’s Guide

September 2004

Polycom ReadiManager LX100 Scheduling Administrator’s Guide

No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law, reproducing includes translating into another language or format. As between parties, Polycom, Inc. retains title to and ownership of all proprietary rights with respect to the software contained within its products. The software is protected by United States copyright laws and international treaty provision. Therefore, you must treat the software like any other copyrighted material (e.g. a book or sound recording).

Trademark Information

Polycom®, the Polycom logo design, ViaVideo®, and ViewStation® are registered trademarks; ReadiManager™ LX100, Polycom PathNavigator™, iPower™, People+Content™, MGC™, and VSX™7000 are trademarks of Polycom, Inc. in the United States and various other countries. Microsoft® and Outlook® are registered trademarks of Microsoft Corporation in the United States and/or other countries. Lotus Notes® is a trademark of International Business Machines Corporation. All other trademarks are the trademarks of their respective owners.

Disclaimer

Part number: 1725-18011-001 A

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About This Guide

Conventions .............................................................................................................................. vi

Chapter 1 Welcome to Polycom ReadiManager LX100

Scheduling and Scheduling Administration ................................................................................ 2

Device Management ..................................................................................................................2

System Configuration .................................................................................................................3

Chapter 2 Getting Started

System Requirements and Setup ...............................................................................................5

Setting Up Your Browser ....................................................................................................6

Allowing ActiveX controls .................................................................................................... 6

Setting the Polycom ReadiManager LX100 Server as a Trusted Server ............................ 8

Accessing and Logging On to Polycom ReadiManager LX100 ..................................................9

Moving Around in the Scheduling Administration Module ........................................................ 10

Tips When Working in the Polycom ReadiManager LX100 Web View ............................. 10

Overview of Setup Tasks .........................................................................................................11

Chapter 3 Setting Up the Domain, Templates, and Users

Setting Up the Domain .............................................................................................................14

Fields in the Domain Form ................................................................................................ 14

Enabling ICAL ..................................................................................................................15

Setting Up Conference Templates ...........................................................................................16

Fields in the Conference Setting Template Form .............................................................17

Setting Up Users and Working with User Data ........................................................................20

About User Groups ........................................................................................................... 21

Creating a New User Group .............................................................................................25

Fields in the User Group Form .........................................................................................25

Copying a Group to Create a New Group ......................................................................... 27

Adding Users to Groups ...................................................................................................28

Fields in the User Information Form .................................................................................30

Viewing User Permissions ................................................................................................ 33

Changing a User’s Password ...........................................................................................34

Sending Broadcast Email to Listed Users ........................................................................35

Deleting a User ................................................................................................................. 35

Setting Up LDAP ............................................................................................................... 36

Chapter 4 Entering Network Topology Data

The Network Topology Structure .............................................................................................41

Setting Up and Working with Areas, Zones, and Pipes ............................................................ 44

Viewing Areas, Zones, and Pipes .....................................................................................44

Defining an Area ...............................................................................................................45

Defining a Zone ................................................................................................................46

Defining a Pipe .................................................................................................................47

Polycom ReadiManager LX100 Scheduling Administrator’s Guide

Changing Information About Areas, Zones, and Pipes ..................................................... 49

Deleting an Area, Zone, or Pipe .......................................................................................49

Chapter 5 Setting Up and Working with Resources

Defining a Resource ................................................................................................................. 52

Fields in the Resources Form ...........................................................................................53

Adding ISDN-Only Resources without IP Connections ....................................................56

Viewing Information about Resources ......................................................................................57

Changing Resource Information ...............................................................................................58

Copying a Resource ................................................................................................................. 58

Deleting a Resource ................................................................................................................. 59

Assigning or Removing Resource Facilitators .......................................................................... 59

Associating or Removing a Facilitator from a Resource ...................................................60

Associating or Removing a Facilitator from All Resources in a Zone ............................... 61

Associating Equipment with a Resource .................................................................................. 63

Viewing Equipment Associated with a Resource .............................................................. 63

Adding Equipment to a Resource ..................................................................................... 64

Fields in the Equipment Information Form ........................................................................65

Moving Equipment from One Resource to Another .......................................................... 68

Deleting Equipment from a Resource ...............................................................................68

Setting Up an MCU In Polycom ReadiManager LX100 ............................................................ 69

Setting up an MGC 100 in Polycom ReadiManager LX100 .............................................. 69

Parameter Fields for a Polycom MGC 100 ....................................................................... 70

Setting up a Radvision MCU-30 in Polycom ReadiManager LX100 .................................71

Parameter Fields for a Radvision MCU-30 ....................................................................... 72

Important Settings for Use with People + Content ............................................................ 73

3rd Party MCU Support ....................................................................................................73

Setting up a Video Codec in Polycom ReadiManager LX100 .................................................. 73

Parameter Fields for a Video Codec ................................................................................. 75

Setting Up Services .................................................................................................................. 76

Setting Up a Direct Connect Service ................................................................................76

Setting Up Gateway Services ........................................................................................... 78

Setting Up H.323 Services (IP) .........................................................................................79

Setting Up H.320 Services (ISDN) .................................................................................... 81

Where Services are Set in MGC Manager .......................................................................84

Where Settings You Need Are Defined in Radvision MCU-30 Software .......................... 89

Setting Up Dial-In on the MGC .........................................................................................92

Managing Problems with Resources ........................................................................................ 94

Making Use of Remote Alerts .......................................................................................... 94

Chapter 6 Reporting

Creating Schedule Reports ......................................................................................................98

Creating Standard Reports .......................................................................................................99

Clearing the Report Screen .................................................................................................... 104

Summarizing Data in Reports and Displaying a Chart ........................................................... 104

Exporting Report Data ............................................................................................................ 107

Saving a Report ......................................................................................................................107

Accessing a Saved Report ..................................................................................................... 108

Creating Custom Reports .......................................................................................................109

Some Common Joins .....................................................................................................111

Scheduling Recurring Reports ...............................................................................................112

Chapter 7 Using the Scheduling Wizard

Scheduling a Video Conference: Basic Steps ........................................................................ 116

Scheduling Features in the Wizard ........................................................................................121

Finding a Room that Fits Your Needs (Filtering) ............................................................124

Using My Favorites to Select a Room ............................................................................126

Sending Email Notifications About the Conference ........................................................ 127

Configuring Contact Lists ................................................................................................ 128

Creating Recurring Conferences .................................................................................... 129

Setting the Host Site for a Multipoint Call .......................................................................131

Changing Dial-In Settings for Individual Resources .......................................................131

Changing How the Connection is Made .........................................................................132

Setting the Connection Type for Individual Resources ...................................................132

Adding a Guest to a Videoconference ............................................................................ 133

Using Advanced Settings .......................................................................................................135

Selecting a Template ...................................................................................................... 136

Specifying the Type of Conference ................................................................................. 136

Specifying Dial Options ................................................................................................... 137

Forcing MCU Usage .......................................................................................................137

Setting the Video Mode for Multipoint Calls ....................................................................138

Using Auto-Start or Manual Start for a Conference ........................................................ 139

Setting the Default Connection Speed for a Call ............................................................ 139

Using People + Content .................................................................................................. 139

Using T.120 ....................................................................................................................140

Chair Control PIN ............................................................................................................ 141

Managing Scheduled Conferences ........................................................................................ 142

Chapter 8 Scheduling and Managing Conferences

The Scheduling Window .........................................................................................................146

Creating the Conference Request .......................................................................................... 147

Finding a Resource that Fits Your Needs (Filtering) ..............................................................151

Using My Favorites to Select a Resource ..............................................................................154

Requesting Specific Dates and Times ...................................................................................155

How Much Time is Reserved ..........................................................................................157

Sending Email Notifications About the Conference ................................................................157

Configuring Contact Lists .......................................................................................................158

Creating Recurring Conferences ............................................................................................ 160

Viewing Details about a Resource .........................................................................................161

Using the Legend ...................................................................................................................162

Using the Advanced Settings ................................................................................................. 162

Selecting a Template ...................................................................................................... 163

Specifying the Type of Conference ................................................................................. 163

Specifying Dial Options ................................................................................................... 164

Forcing MCU Usage .......................................................................................................165

Setting the Video Mode for Multipoint Calls ....................................................................165

Using Auto-Start or Manual Start for a Conference ........................................................ 166

Polycom ReadiManager LX100 Scheduling Administrator’s Guide

Setting the Default Connection Speed for a Call ............................................................166

Using People + Content .................................................................................................. 167

Using T.120 ....................................................................................................................168

Chair Control PIN ............................................................................................................ 169

Setting the Host Site for a Multipoint Call ...............................................................................169

Changing Dial-In Settings for Individual Resources ............................................................... 170

Changing How the Connection is Made ................................................................................. 170

Setting the Connection Type for Individual Resources ..........................................................171

Adding a Guest to a Videoconference ....................................................................................172

Creating Conference Notes ....................................................................................................172

Managing Scheduled Conferences ........................................................................................ 174

Locating the Conference You Want to Manage ..............................................................174

Approving a Requested Conference ............................................................................... 176

Deleting a Conference .................................................................................................... 176

Entering Additional Conference Details .......................................................................... 177

Managing an Active Conference ..................................................................................... 178

Closing a Completed Conference ...................................................................................181

Chapter 9 Advanced Setup and Maintenance

Accessing Support .................................................................................................................184

Creating Categories ...............................................................................................................184

Customizing Equipment Data ................................................................................................. 185

Importing Data Into Polycom ReadiManager LX100 .............................................................. 187

Importing User Data ........................................................................................................ 187

Importing Resources ....................................................................................................... 188

Importing Equipment ....................................................................................................... 190

The Administrator Console ..................................................................................................... 192

SNMP Trap Configuration ......................................................................................................193

Changing the Mail Server IP Address ....................................................................................194

Specifying an Email Header ................................................................................................... 195

Configuring Conference Time Warnings ................................................................................195

Enabling Auto Start Conference ............................................................................................. 196

Enabling Equipment Alert Management Notification .............................................................. 196

Troubleshooting with Debug Tools ......................................................................................... 197

About the Task Manager Debug Levels .........................................................................197

Debug Tool Command Definitions ..................................................................................198

Using Least Cost Routing .......................................................................................................199

Example of Savings Using Least Cost Routing ..............................................................199

How Least Cost Routing Works ......................................................................................200

Example of Least Cost Routing ......................................................................................202

Determining What to Enter in LCR Tables ...................................................................... 204

Setting Up Least Cost Routing .......................................................................................206

Creating Least Cost Routing Tables ...............................................................................207

Fields in the Least Cost Routing Table Form .................................................................209

Index 211

About This Guide

This manual, Polycom ReadiManager LX100 Scheduling Administrator’s Guide, provides instructions for installing, setting up, and administering the Scheduling Administration module of Polycom ReadiManager LX100.

This guide is intended for installers and administrators who are setting up the Scheduling Administration module of Polycom ReadiManager LX100 for the first time and as a reference for administrators making changes to network information and managing resources over time. In addition, it includes information about how to schedule and manage conferences that will be of use to end-users, and information about viewing and handling problems with equipment that will be of use to technicians.

Information about other Polycom ReadiManager LX100 modules is available from the web interface of the product. Launch the appropriate module and click the Help link at the top of the page.

The table below lists some common tasks and associated topics in this guide.

For information about

Refer to these sections

Setting up Polycom

ReadiManager LX100

for the first time

Setting up advanced features, such as server administration and least cost routing.

Administrative tasks to maintain user and network data

Overview of Setup Tasks on page 11

Setting Up the Domain, Templates, and Users on page 13

Advanced Setup and Maintenance on page 183

Setting Up the Domain on page 14

Setting Up Users and Working with User Data on page 20

Setting Up LDAP on page 36

Entering Network Topology Data on page 41

Setting Up and Working with Areas, Zones, and Pipes on page 44

Setting Up and Working with Resources on page 51

Assigning or Removing Resource Facilitators on page 59

Associating Equipment with a Resource on page 63

Polycom ReadiManager LX100 Scheduling Administrator’s Guide

For information about

Refer to these sections

Conventions

The following conventions are used in this guide:

 Boldface is used for buttons that you click on the screen.

 References to other sections in this book are indicated with blue italics. When you

Scheduling and managing conferences

Managing problems with resources

are viewing the HTML or PDF-versions of this document, these provide hyperlinks to the associated section.

Using the Scheduling Wizard on page 115

Scheduling and Managing Conferences on page 145

Managing Problems with Resources on page 94

Making Use of Remote Alerts on page 94

vi Conventions

Welcome to Polycom

ReadiManager LX100

Polycom ReadiManager LX100 is a pre-installed server with software that provides scheduling and management for video, audio, and data conferencing. A client/server software tool, Polycom ReadiManager LX100 encompasses scheduling and centralized management for your enterprise-wide video communications network and devices. It also serves as a directory server for video codecs.

Polycom ReadiManager LX100 includes four modules:

 Scheduling Administration

 Device Administration

 System Configuration

 Scheduling Wizard

In addition, this simple-to-use yet powerful video scheduling and management application fully integrates with Microsoft® Outlook® and Lotus Notes®.

This guide provides detailed information about the Scheduling Administration module and the Scheduling Wizard. For details about Device Management features and functionality, see the ReadiManager LX100 Device Management Guide. For details about System Configuration, see ReadiManager LX100 System Configuration Guide.

Polycom ReadiManager LX100 Scheduling Administrator’s Guide

Scheduling and Scheduling Administration

Polycom ReadiManager LX100 makes life easier for people who want to schedule their own meetings with or without video, for the conference administrator who wants to manage videoconferences from setup to breakdown, and for the network administrator who monitors the reliability of video networks.

Polycom ReadiManager LX100 includes a highly configurable scheduling application that uniquely enables users to schedule video calls right from an Outlook or Lotus Notes interface or a web interface. The users choose the resources that need to be scheduled from the same appointment window when scheduling a meeting that doesn’t require video.

One of the unique features that Polycom ReadiManager LX100 has is its patent pending bandwidth reservation system that schedules bandwidth for the conference.

The support for MCUs includes the ability to monitor MCU port availability. When more than one MCU is deployed on the network, scheduling decisions for multipoint calls will be based on zone location and port availability.

Conferences scheduled through Polycom ReadiManager LX100 become a manageable entity. Conferences can be managed from Microsoft Outlook, Lotus Notes, and from two web interfaces. Endpoints can be added to, removed from, or swapped for any given conference. Conferences can be remotely restarted or extended from the Manage Conference interface.

With the Scheduling and Scheduling Administration modules of Polycom ReadiManager LX100, you can:

 Schedule conferences through the web, Microsoft Outlook, or Lotus Notes,

reserving required video and audio equipment and resources

 Manage conferences

 Run reports for Call Records, Video Utilization, and Troubleshooting and create

other custom reports

The Scheduling Administration module also provides the ability to define and maintain information about your video network topology, resources and equipment, users and user permissions, and other system management.

Device Management

The Device Management module in Polycom ReadiManager LX100 enables the administration and centralized management of your enterprise-wide video communications network. Using Device Management features, administrators can proactively monitor devices for call status, errors, and warnings. Through the Remote Alert Notification Feature, administrators can be paged on their cell phones with

2 Scheduling and Scheduling Administration

updates on device status. The Device Management module provides device maintenance features such as Software Update and Provisioning.

End Users will enjoy a centralized address book with intelligent dialing built in. Administrators will appreciate the minimal time required for upkeep - a nearly zero administration directory.

Administrators can also run various Call Detail Record reports, view Network Status reports, and Device Tracing logs.

For detailed information about the device management features, see the online help in the Device Management module.

System Configuration

The System Configuration module is used primarily when you first set up Polycom ReadiManager LX100, and later, if you need to make changes to the configuration.

In addition, this module gives you access to License Management, if you purchase additional seats, and to Advanced Setup, through Microsoft Windows Remote Desktop.

Chapter 1 - Welcome to Polycom ReadiManager LX100

For additional information, see the online help in the System Configuration module.

Using the Scheduling Wizard on page 115

Polycom ReadiManager LX100 Scheduling Administrator’s Guide

4 System Configuration

Getting Started

This chapter provides an overview of what you need to get started with Polycom

ReadiManager LX100

 System Requirements and Setup

 Accessing and Logging On to Polycom ReadiManager LX100

 Moving Around in the Scheduling Administration Module

 Tips When Working in the Polycom ReadiManager LX100 Web View

For administrators, it also includes an overview of what you need to know to set up

Polycom ReadiManager LX100. (See Overview of Setup Tasks on page 11.)

System Requirements and Setup

When you use Polycom ReadiManager LX100 for the first time, you need to make sure you are working with supported versions of Microsoft Windows and Internet Explorer, and that you have browser security settings appropriately configured. This section includes these topics:

 Client System Requirements

 Setting Up Your Browser

 Allowing ActiveX controls

 Setting the Polycom ReadiManager LX100 Server as a Trusted Server

Polycom ReadiManager LX100 Scheduling Administrator’s Guide

Client System Requirements

The web interface of the Polycom ReadiManager LX100 is supported on computers with the following:

 Microsoft Windows 2000 or XP

 Microsoft Internet Explorer 5.5 or greater with Active X control permission enabled

 Intel Pentium II-class processor or higher

 64 MB RAM. Recommended 128MB RAM for better performance

 30 MB free space

 For the Microsoft Outlook component, MS Outlook 2000 (SR1), Outlook 2003, or

Outlook XP must be installed. (See Microsoft hardware requirements for Outlook.)

 For the Lotus Notes component, Lotus Notes version 6.0.1 or higher must be

installed. (See IBM Lotus Notes hardware requirements.)

Setting Up Your Browser

There are two security settings in Internet Explorer that need to be set up properly on each client PC from which

 Allowing ActiveX controls

 Setting the Polycom ReadiManager LX100 server as a trusted server

 The settings described below refer to the Internet zone. The same settings should

also be applied to the Local Intranet zone as well, especially if

ReadiManager LX100

Allowing ActiveX controls

Many Active X controls are used in Polycom ReadiManager LX100. The first time that a feature that requires an ActiveX control is used, the ActiveX control will be automatically downloaded to the client PC. To make sure the necessary ActiveX controls are downloaded properly, you may need to change some security settings in Internet Explorer.

To set ActiveX control settings

1. Launch Internet Explorer on the client PC, and from the Tools menu, choose

Internet Options.

2. In the Internet Options dialog box, click the Security tab.

Polycom ReadiManager LX100 will be accessed:

Polycom

is setup with a WINS Name.

6 System Requirements and Setup

Chapter 2 - Getting Started

3. Select Internet.

4. Click the Custom Level button to open the Security Settings dialog box.

5. In the Security Settings dialog box, select “Enable” for the following settings:

• Download signed ActiveX controls

• Run ActiveX controls and plug-ins

• Script ActiveX controls marked safe for scripting

6. Select “Prompt” for the following settings:

• Download unsigned ActiveX controls

• Initialize and script ActiveX controls not marked as safe

7. Click OK to save the changes to the Security Settings for internet.

8. Select Local Intranet and click the Custom Level button to open the Security

Settings dialog box.

Polycom ReadiManager LX100 Scheduling Administrator’s Guide

9. Repeat steps 5 through 7 so that the settings for Local Intranet match those for Internet.

10. Click OK again to exit the Internet Options dialog box.

Note: There are many controls that will be downloaded to the client when accessing certain

sections of Polycom ReadiManager LX100. To avoid this, check the checkbox on the security certificate that asks “Always trust content from Polycom (or other organizations)”.

Setting the Polycom ReadiManager LX100 Server as a Trusted Server

In some networks, current security settings in your Internet Explorer browser will not allow ActiveX controls to pass from the client PC. Since many scheduling functions in Polycom ReadiManager LX100 are executed by ActiveX controls, by setting Polycom ReadiManager LX100 as a trusted server, you can download and run these controls safely in your computer.

To set the Polycom ReadiManager LX100 server as a trusted server

Polycom ReadiManager LX100 server to the

1. Launch Internet Explorer from the client PC, and from the Tools menu choose Internet Options.

2. In the Internet Options dialog box, click the Security tab.

3. Click the Trusted Sites icon and then click the Sites... button.

Under the field “Add this Web site to the zone,” enter the URL of the Polycom

ReadiManager LX100

5. Uncheck the checkbox "Require server verification (https:) for all sites in this zone".

6. Click OK in all of the dialog boxes to close out of the Internet Options.

server and click Add.

8 System Requirements and Setup

Chapter 2 - Getting Started

Accessing and Logging On to Polycom ReadiManager LX100

Polycom ReadiManager LX100 is installed on a server and is accessed through Internet

Explorer. Network Aware Scheduler can also be accessed through Microsoft Outlook and through Lotus Notes.

To access the Polycom ReadiManager LX100 web interface from a PC

>> Launch Internet Explorer and type your Server IP address in the address line of

your browser.

Example: http://YOUR SERVER IP ADDRESS

To log on to Polycom ReadiManager LX100

>> Log into Polycom ReadiManager LX100 by entering your user name and password,

and then clicking the Login button. (Please note: the password is case-sensitive.)

Your Polycom ReadiManager LX100 administrator can tell you your user name and password.

If you are prompted for a password and do not see a login page, your network probably uses LDAP. In this case, enter your system password. A user record will automatically be created for you, using your system user name and password.

If you are prompted for a Directory Domain, enter you system LDAP domain.

The factory default logon for administrators is:

• User Name: admin

• Password: admin

You can use this login to get started setting up

Note: To safeguard your video network, be sure to change this default logon and password to a confidential and unique administrative user logon and password. For details, see Changing a User’s Password on page 34.

>> At the Homepage, select the area of Polycom ReadiManager LX100 in which you

want to work. For example, to work in Scheduling Administration (described in this manual), click Scheduling Administration.

Polycom ReadiManager LX100.

To log out of Polycom ReadiManager LX100

>> Click the Log Out link at the top of the screen.

You are logged out of reappears.

Polycom ReadiManager LX100 and the logon page

Polycom ReadiManager LX100 Scheduling Administrator’s Guide

Moving Around in the Scheduling Administration Module

The main menu appears on the screen most of the time as you work with the Scheduling Module of parts of the application, and to start tasks.

>> To see the available submenu items, click any of the menu names on the menu

bar.

>> To start a task, click the appropriate submenu name.

In the screen shown below, when the Users menu was clicked, the items on the Users submenu appeared—Groups, Search, List All, Add New, Change Password, and Logout. When Add New is clicked, a User Information form will appear.

Polycom ReadiManager LX100. You use it to move to different

Note: Depending on your user permissions, the menus and commands available to you

may differ from those shown in the screenshots in this manual.

Tips When Working in the Polycom ReadiManager LX100 Web View

To maximize the performance of Polycom ReadiManager LX100 on your network, if a user remains at one screen for some time without taking any action, their session with

Polycom ReadiManager LX100 automatically times out. In this case, it may appear that Polycom ReadiManager LX100 is not working. To continue work, close the browser and

log on again, and continue work.

If any unusual error messages appear, the Internet Explorer connection to the server has been compromised. Simply close ALL open Internet Explorer windows, restart Internet Explorer and login as normal.

Allow the web pages to fully load before clicking on any controls, back buttons or home. This will reduce the chances of unexpected browser behavior.

10 Moving Around in the Scheduling Administration Module

Overview of Setup Tasks

There are two main parts to setting up the Scheduling Administration module of

Polycom ReadiManager LX100:

 Enter information in the browser-based application interface. The steps below

provide a detailed summary of what you need to do.

 If you use Microsoft Outlook or Lotus Notes, install the Outlook or Notes component

on individual personal computers.

For details, see Polycom ReadiManager LX100 Outlook Scheduling or Polycom

ReadiManager LX100 Lotus Notes Guide. These guides can be downloaded from

the Support > Downloads area of the Scheduling Administration module .

To set up the Scheduling Administration module, perform the following tasks

You’ll find step-by-step instructions for each of these tasks later in this document. The sequence listed below is recommended for data entry, because the templates, users, and network information you enter become available as selection items in other records. For example, when you create resources, you will need to select user and network information. The order below should provide the easiest flow of information entry.

Chapter 2 - Getting Started

1. Create Conference Setting templates (optional). (See Setting Up Conference

Templates on page 16.)

2. Enter User Groups and User information. (See Setting Up Users and Working with

User Data on page 20.)

3. If your network uses LDAP, configure LDAP within Polycom ReadiManager LX100, so that users can be automatically added. (See Setting Up LDAP on

page 36.)

4. Enter the following information about your network topology:

• Areas (See Defining an Area on page 45.)

• Zones—requires Area, Gatekeeper and User information (See Defining a

Zone on page 46.)

• Pipes that connect zones—requires zone information (See Defining a Pipe on

page 47)

5. Enter Resource information (rooms, MCUs, gateways, and Hubs)—requires User and Zone information (See Setting Up and Working with Resources on page 51.)

• Equipment (for rooms) (See Associating Equipment with a Resource on

page 63.)

• Facilitators (for rooms)—requires User information (Assigning or Removing

Resource Facilitators on page 59.)

• If you have multiple MCUs, enable MCU Cascading (optional). (See on

page 93.)

Polycom ReadiManager LX100 Scheduling Administrator’s Guide

6. If your company uses Microsoft Outlook or Lotus Notes, install the Outlook or Notes component of

Polycom ReadiManager LX100 on computers of users who

you want to be able to schedule video meetings. For details, see Polycom

ReadiManager LX100 Outlook Scheduling and Polycom ReadiManager LX100 Lotus Notes Guide, which are separate manuals.

7. If you have gateways, consider setting up Least Cost Routing to help reduce the cost of calls. (See Using Least Cost Routing on page 199.)

12 Overview of Setup Tasks

Setting Up the Domain,

Templates, and Users

The domain, conference templates and users are the first things that need to be set up in

Polycom ReadiManager LX100. This chapter includes topics you will need to know

about both. It includes:

 Setting Up the Domain

• Fields in the Domain Form

• Enabling ICAL

 Setting Up Conference Templates

• Fields in the Conference Setting Template Form

 Setting Up Users and Working with User Data

• About User Groups

• Creating a New User Group

• Fields in the User Group Form

• Copying a Group to Create a New Group

• Adding Users to Groups

• Adding a User to Polycom ReadiManager LX100

• Fields in the User Information Form

• Viewing Information about Users

• Viewing User Permissions

• Changing User Information

• Changing a User’s Password

• Sending Broadcast Email to Listed Users

• Deleting a User

• Setting Up LDAP

Polycom ReadiManager LX100 Scheduling Administrator’s Guide

Setting Up the Domain

Polycom ReadiManager LX100 contains a domain record in which you define several settings that impact how users schedule and work with conferences.

To define settings for the domain

1. From the menu bar, choose Admin > Domains.

2. In the Domain list, click the link labeled Domain.

3. When the Domain form displays, make desired changes.

For details about the fields in the form, see Fields in the Domain Form on page 14.

4. Click Update.

Fields in the Domain Form

Fields with asterisks are required fields.

Field Name Description

Domain Details

Name* Name of the domain. The name is set to “root” and cannot be

changed.

Description* Description of the domain.

Recurring Conference Limit*

Enable ICAL for Domain

Sets the maximum number of times a conference can recur. This will apply to all conferences scheduled by users in this domain through the Scheduling Wizard, Microsoft Outlook, Lotus Notes, or through the Polycom ReadiManager LX100 web interface.

Allows ICAL events to be sent via email when creating and modifying conferences from the web interface. If ICAL is NOT enabled for your email service, you should not check this setting because when ICAL events are sent to users who do not have ICAL support, the messages look confusing.

For more information about ICAL, see page 15.

Enabling ICAL on

14 Setting Up the Domain

Chapter 3 - Setting Up the Domain, Templates, and Users

Field Name Description

Billing ID An identifier for the domain. This ID will be associated with all

conferences created by users associated with this domain. When a user creates a conference, a reference number that combines the domain Billing ID and any user Billing ID is stored in the database and can be used in reports. The Domain Billing ID can be up to 24 characters.

Enabling ICAL

Default Template for Conference Scheduling

Specifies the template to be used as the default template for users assigned to this domain. The template sets defaults for a number of conference settings. When new users are imported, the template to which they are assigned is determined by the default template associated with their domain.

For more information, see on page 16.

Setting Up Conference Templates

When ICAL is enabled on a server, conference requests that are sent to individuals appear in the email client with Accept and Decline buttons, allowing the message recipients to reply to the message in a way that updates their calendar and informs the conference creator whether they will attend. Figure 3-1 shows how these buttons appear in a message in Outlook XP. Users of Lotus Notes have similar capabilities.

Figure 3-1. Response buttons in an ICAL-supported message

If you want users to be able to create and manage conferences from the web and send meeting requests of this type, you should enable ICAL for the domain in the Domain form. (To access the Domain form, choose Admin > Domain, and then click the Domain link.)

Microsoft Outlook and Lotus Notes already use ICAL format, so enabling ICAL in the Domain record is not required to enable conference and meeting requests to be sent correctly from Outlook or Notes. It applies only to conferences created and managed from the

Polycom ReadiManager LX100 web interface.

Polycom ReadiManager LX100 Scheduling Administrator’s Guide

Note: If conference messages appear in recipients’ email messages without the Accept and

Decline buttons and with text that looks confusing, your server may not set have ICAL support enabled. Check with your IT administrator.

ICAL requires a POP3 type environment. If you are using Enterprise Workgroup Outlook instead of POP3, your users will not be able to receive messages in ICAL format when they originated through the Polycom ReadiManager LX100 Web interface. In this case, you should disable ICAL for the domains.

Setting Up Conference Templates

You can use Conference Setting Templates to define a number of settings which will become the defaults for a conference. Many of these settings determine the settings to be used when an MGC controls the conference, such as speed, video mode, audio and video algorithms, entry and edit tones, dial options, whether to force use of an MCU, and whether to auto-start a conference. (A complete list of settings that can be defined in a Conference Setting template is provided under Fields in the Conference Setting

Template Form on page 17.)

When you first install You can customize this template and you can create additional templates with different settings.

Many of the individual settings defined by the template can be overridden for a particular conference by entering a change in the Advanced Settings dialog box in the Conference window. (Users must have permissions to change Advanced Settings in order to be able to see and change these settings.) If additional Conference Setting templates are available for that domain, those templates will be available in a drop-down list at the top of the Advanced Settings dialog box, making it easy for a user to change a number of settings at once by selecting another template.

In the domain record, you can specify the default Conference Setting template.

You can also assign a Conference Setting template to an individual user. By default, users are assigned to the default template set for the domain; you can select another, if you prefer. Users who have permission to view and change advanced settings when creating and working with conferences can also change their default template by selecting another in the Advanced Settings dialog box. (For details, see Using the

Advanced Settings on page 162.) If the user does not have privileges to open the

Advanced Settings dialog, either the default template for the domain or the default template for the user will determine the settings used in the conference.

When a conference is started, MGC-specific settings from the Conference Setting template are sent to the MGC. If the MCU is not a Polycom MGC, some of these settings do not apply and are ignored by Polycom ReadiManager LX100.

Polycom ReadiManager LX100, one default template is provided.

16 Setting Up Conference Templates

Chapter 3 - Setting Up the Domain, Templates, and Users

Fields in the Conference Setting Template Form

The values entered in the Conference Setting template form become the defaults for conferences created by users associated with this template. Access to change most of these settings can be permitted by associating users with a user group that has access to the Advanced Settings when scheduling. For users who cannot see or change the Advanced Settings, these defaults become the settings for conferences they create.

Field Name Description

MCU Settings

Template Name* Name of the template. This name will appear in drop-down lists in

the Domain form, User Information form, and Advanced Settings dialog box.

Te mp l at e Description*

Domain Domain to which the template belongs. This is always defined as

Audio Alg Sets the compression algorithm that the MCU will use to process

Video Alg Sets the compression algorithm that the MCU will use to process

Entry Tone Sets whether an entry tone will be sounded when a participant

Exit Tone Sets whether an exit tone will be sounded when a participant

Description of the template. Both the Template Name and Template Description appear in the list of Conference Setting templates.

“Root.”

audio. Select the algorithm you want to use. This setting cannot be changed in the Advanced Settings dialog box in the Conference window.

video. Select the algorithm you want to use. (specifies compression). This setting cannot be changed in the Advanced Settings dialog box in the Conference window.

leaves a conference. Check the box to have entry tones used; uncheck it to prevent them from being used.

This setting cannot be changed in the Advanced Settings dialog box in the Conference window.

leaves a conference. Check the box to have exit tones used; uncheck it to prevent them from being used. This setting cannot be changed in the Advanced Settings dialog box in the Conference window.

End Time Alert Sets whether an alert tone will be generated near the end of the

conference, and the number of minutes before the end that it should be generated.

This setting cannot be changed in the Advanced Settings dialog box in the Conference window.

Polycom ReadiManager LX100 Scheduling Administrator’s Guide

Field Name Description

Talk Hold Time (sec) Indicates the minimum period, in seconds, that a participant has

to speak to become the main speaker. During this period, no other participant is allowed to become the main speaker. This parameter is designed to prevent participants from becoming the main speakers when coughing or laughing or fast and frequent changes of the main speakers.

This setting cannot be changed in the Advanced Settings dialog box in the Conference window.

Audio mix depth Sets the number of participants with the loudest voices who can

speak at once during a conference. If additional participants speak, their comments will not be heard.

Dial Options Determines whether a conference will require all endpoints to dial

in to the conference, or whether a combination of dial-in and dial-out will be allowed.

Dial In Only. Creates a dial-in conference for which a particular

phone number and pin code are created for all conference participants. With a dial-in conference, any audio or video system can dial in, and all participants will be connected to the same conference inside the bridge. This allows participants to dial into the bridge at their convenience from anywhere they choose.

Dial Out/Dial In. Creates a conference that allows the MCU to

dial-out to a video system, as well as to have participants dial in.

When Dial Out/Dial In is selected, the person setting up the conference can specify the individual resources that should dial in. For example, it might be desired to have a particular end-point use dial-in, in which case a bridge will create a dial-in number for it. For more information about how this can be done when scheduling a conference, see

Individual Resources

Changing Dial-In Settings for

on page 99.

Force MCU Check this box to force all end-points in a conference to use an

MCU. Establishing this as a default provides consistency in the features available across video conferences, but may limit the number of calls that can be made at one time. This setting can be changed in the Advanced Details dialog box when creating or editing individual conferences.

Auto Start Conferences

Chair Control Option

Specifies whether the conference should be auto-started. This setting can be changed in the Advanced Details dialog box when creating or editing individual conferences.

Enables someone scheduling the conference to specify a 4-digit number that can be used by the conference chair to control the conference. (The actual chair control number must be communicated independently to the conference chair. It is NOT included in a conference-related email.)

Note: In order to use Chair Control, IVR must be enabled in the

Equipment record for the MCU.

18 Setting Up Conference Templates

Chapter 3 - Setting Up the Domain, Templates, and Users

Field Name Description

Speed Specifies the maximum speed at which a conference can be

conducted. Choices include None, Audio, 128, 256, 320, 384, 512, and 768. Selecting None causes “Room only” to be selected as the Conference Type in the Advanced Settings dialog box when scheduling conferences. Selecting Audio causes “Bridged Audio” to be selected as the Conference Type in the Advanced Settings dialog box.

People + Content Determines whether People + Content is enabled, and if so, what

type of People + Content format will be the default. Enabling this setting is useful when you have equipment that supports the display of both people and content. For more information, see

Using People + Content on page 167Note: The MGC requires

that conferences with People + Content use a Speed of at least 192 K. If you set the Speed to 128, the conference will fail.

T120 Determines whether T.120 is enabled, and if so, the default

transfer rate. Enabling this setting is useful when you have equipment that supports T.120 display of data. Because this setting uses resources on the bridge, it is recommended that you leave this setting as “None” except when you know that you want to use it. For more information, see

Using T.120 on page 168.

Lecture Mode The Lecture Mode settings are typically used in distance learning

environments. The Lecturer is selected through the MGC Manager.

Lecture Mode Possible values are Lecture Mode, Presentation Mode, and

None.

Lecture Mode. All participants view the lecturer in full screen,

while the lecturer views all conference participants in either a Continuous Presence layout, or for conferences defined as Video Switching, by scrolling through the other participants in full screen at the interval defined in the Lecture Interval field.

Presentation Mode. Available for Continuous Presence

conferences. When the person currently speaking talks for a predefined time (defined by Lecture Interval), the conference layout automatically changes to full screen, displaying the current speaker as the conference lecturer on the monitors of all conference participant. The person speaking sees the previous conference layout. When another participant starts talking, the display returns to the predefined video layout. If that person speaks for the predefined amount of time, they become the conference lecturer, and other participants see them in full screen.

None. Rotates by audio activation, depending on who is talking.

Polycom ReadiManager LX100 Scheduling Administrator’s Guide

Field Name Description

Timer Enables or disables the automatic switching between

participants. The frequency of switching is determined by the value in the Lecture Interval field.

In a Continuous Presence conference this setting is irrelevant, as all the participants are displayed on the lecturer screen.

The Timer is active when the number of participants exceeds the number of windows in the selected video layout. In such a case, when the switching is performed, the system refreshes the display while replacing the last active speaker with a speaker who was invisible during the last display interval. When one of the participants is talking, the automatic switching is suspended, showing the current speaker. Switching resumes when the lecturer resumes talking.

Lecture Interval The number of seconds a participant is displayed in the lecturer

window before switching to the next participant.

Video Mode

Video Mode Determines the initial screen layout on an endpoint’s monitor

during a multipoint conference if it requires a stand-alone bridge. Selecting Switching causes the display to change each time the speaker changes, so that everyone sees the current speaker. Other settings let you select the number of panels to be shown, so that you can see all of the meeting participants at once.

For more details about available video modes, see

Video Mode for Multipoint Calls

Setting the

on page 165.

Setting Up Users and Working with User Data

All people who will access Polycom ReadiManager LX100 must be entered as users, even those who only use the Outlook component of Network Aware Scheduler.

This section includes the following topics about working with users:

 About User Groups  Creating a New User Group  Fields in the User Group Form  Copying a Group to Create a New Group  Adding Users to Groups  Adding a User to Polycom ReadiManager LX100  Fields in the User Information Form  Viewing Information about Users  Viewing User Permissions

20 Setting Up Users and Working with User Data

 Changing User Information  Changing a User’s Password  Sending Broadcast Email to Listed Users  Deleting a User  Setting Up LDAP

About User Groups

Users are granted access rights to different features in the software, depending on the groups with which they are associated. Users can be associated with multiple user groups.

Note: When the groups a user is associated with do not grant them access to a feature, they do not see that feature in Polycom ReadiManager LX100.

Chapter 3 - Setting Up the Domain, Templates, and Users

Polycom ReadiManager LX100

definitions of these groups cannot be changed or deleted. However, you can create additional user groups to meet your needs, and set specific user privileges for those.The tables below provide a general description of the user group types included

Polycom ReadiManager LX100 and specific permissions associated with each.

Note: In addition to the permissions available with their user profile, all users except those

only assigned to the Wizard Only group have the ability to view resources, access user manuals, change their password, and view schedule reports.

Table 3-1. Default User Groups

User Group Description

Conference Administrator

Conference Schedule Request Notify

Global Administrator The Global Administrator has the highest administrative

comes with a number of default user groups. The

The Conference Administrator has the ability to create and modify all conferences, and to approve requested conferences. This administrator also has the ability to view and modify resources.

Users assigned this group receive notification of all scheduling emails.

privileges for the Polycom ReadiManager LX100. This user has administrative rights to all menu items. This user also has the ability to modify all information written to the database from Polycom ReadiManager LX100.

Polycom ReadiManager LX100 Scheduling Administrator’s Guide

Table 3-1. Default User Groups

User Group Description

Network Administrator The Network Administrator has the ability to create and edit

network diagrams for their domain in the Polycom Video Network Management module. This administrator also has the ability to view and modify resources, and scheduled conferences, and to approve requested conferences

Request Only Request Only is a variation of the Scheduler profile.

Conferences requested by a user with the Request Only user profile must be approved by a Conference Administrator or Network Administrator, or by a user with Approve and Manage Conference privilege.

Resource Facilitator The Resource Facilitator has the ability to view and modify

resources for which they are facilitators, and conferences they have scheduled.

Scheduler The Scheduler has only the ability to view and modify their

own scheduled conferences.

System Technician The System Technician has the ability to view resources and

reports. The technician also has the ability to view and modify scheduled conferences.

Wizard Only Users in this group are allowed to use only the wizard

scheduling interface.

Note that if a user is given this user group and other user groups, the other user groups are ignored; they will have access only to the wizard.

Table 3-2. Capabilities Granted with Each Default User Group

Note that Global and Domain both indicate access to that capability.

Capability

Admin Features

License Management

View/Modify Equipment Type/Category

Global

Administrator

Conference

Admin

Network

Admin

System

Technician

Resource

Facilitator

Global None None None None None None None None

Scheduler

Request Only

Conference

Schedule

Request Notify

Wizard Only

22 Setting Up Users and Working with User Data

Chapter 3 - Setting Up the Domain, Templates, and Users

Table 3-2. Capabilities Granted with Each Default User Group

Note that Global and Domain both indicate access to that capability.

Capability

Equipment Type/Category Delete

Generate All Reports

Global

Administrator

Conference

Admin

Network

Admin

System

Technician

Resource

Facilitator

Global None None None None None None None None

Scheduler

Request Only

Conference

Schedule

Request Notify

Resource Features

View Resources Global Domain Domain Domain Domain Domain Domain None Domain

Modify Resources

Delete Resources

View Equipment Information

Modify Equipment Information

Global Domain Domain None None None None None None

Global None None None None None None None None

Global Domain Domain Domain Domain Domain None None Domain

Global None Domain None None None None None None

Scheduling Features

Approve and Manage All Conferences

Global Domain Domain Domain None None None None None

Wizard Only

Request Conferences Only

Schedule Conference

View Conference Global Domain Domain Domain Domain Domain Domain None Domain

Receive Scheduling Emails

Order Catering Global None None None None None None None None

Access Trouble Tickets from Schedule page

Global None None None None None Domain None None

Global Domain Domain Domain Domain Domain None None Domain

None Domain None None None None None Domain None

Global Global Global Global Global None None None None

Polycom ReadiManager LX100 Scheduling Administrator’s Guide

Table 3-2. Capabilities Granted with Each Default User Group

Note that Global and Domain both indicate access to that capability.

Capability

Access Advanced Settings from Schedule page

Schedule Interface

Global

Administrator

Conference

Admin

Network

Admin

System

Technician

Resource

Facilitator

Global Global Global Global Global None None None None

Normal Normal Normal Normal Normal Normal Normal Normal Wizard

Scheduler

Request Only

Conference

Schedule

Request Notify

Only

Caterer Maintenance

Modify Caterers Global Domain Domain None None None None None None

Delete Caterer DomainNone None None None None None None None

Network Features

Design/Modify Network Topology

Delete Network Topology Entries

Manage Network Global None Domain Domain None None None None None

Global None Domain None None None None None None

Global None None None None None None None None

Trouble Ticketing

View Tickets Global Domain Domain Domain Domain Domain None None None

Wizard Only

Enter Tickets Global Domain Domain Domain Domain Domain None None None

Assign Tickets Global None None None None None None None None

Update Tickets Global None Domain Domain Domain None None None None

Block Ticket Emails

None None None None None None None None None

User Maintenance

View Users Global Domain Domain Domain Domain Domain Domain None None

Modify/Delete Users

View/Modify/ Delete Groups

View/Modify/ Delete Domains

24 Setting Up Users and Working with User Data

Global None Domain None None None None None None

Global None None None None None None None None

Notes

 Only a Global Administrator can grant another user the Global Administrator

permission. Other users with permissions for Modify/Delete Users will not see this option.

 Facilitators can only edit the details of resources and associated equipment when

they are assigned to that resource.

 When a resource is made private or hidden, only users assigned as facilitators for

that resource can schedule it.

 Resource Facilitators and Schedulers can only manage conferences that they

have created.

 By default, only Global Administrators can Import user, equipment, and resource

data. If you need to create a new group that includes import capabilities, you must grant them access to Modify Resources, Modify Equipment Information, and Modify/Delete Users.

Creating a New User Group

Chapter 3 - Setting Up the Domain, Templates, and Users

The Polycom ReadiManager LX100 Global Administrator can create additional user groups, if they are needed. When you create a new user group, you indicate what permissions users assigned to that group will have, and whether they are on a Global or Domain basis.

To create a new group

1. From the menu bar, choose Users > Groups

2. In the Groups list, click Add New.

3. In the User Group form, enter a group name and description, and then set the

capabilities to be associated with this group. (For details about the form, see

Fields in the User Group Form on page 25.)

4. When you are finished, click Update to submit this form and create the group.

You will see the group listed in the Groups list. You can now assign users to this new group.

Fields in the User Group Form

Fields with asterisks are required fields.

Most of the fields in the User Group form specify whether an access capability is Not available, available for the Domain, or available globally (across all domains).

Polycom ReadiManager LX100 Scheduling Administrator’s Guide

Field Name Description

Group Details

Name* Name of the group.

Description* Description of the group.

Admin

License Management Allows users to access and enter license and serial number

information.

View/Modify Equipment

Allows users to view and modify Equipment and Category screens from the Admin menu.

Type/Category

Equipment Type/Category Delete

Determines whether users can delete Equipment Type and Category records.

Generate All Reports Determines whether users can generate all types of reports.

When this setting is No, users will have access only to Schedule Reports.

Resource

View Resources Determines whether users can view resources.

Modify Resources Determines whether users can change resource records.

Delete Resources Determines whether users can delete resource records.

View Equipment Information

Modify Equipment Information

Determines whether users can view equipment information associated with resources.

Determines whether users can change equipment information associated with resources.

Scheduling

Approve and Manage All Conferences

Request Conferences Only

Determines whether users can create, manage, and approve all conferences.

Determines whether users can schedule conferences that need to be approved before it is scheduled.

Schedule Conference Determines whether users can schedule conferences that do

not require approval.

View Conference Determines whether users can view conferences, but not

schedule or change them.

Receive Scheduling Emails

Access Advanced Settings from Schedule page

Determines whether users can receive emails about scheduled conferences.

Determines whether the Advanced Settings button appears in the Schedule page. When this is set to No, users can only schedule conferences with the Advanced Settings defaults specified for the domain.

26 Setting Up Users and Working with User Data

Field Name Description

Network

Chapter 3 - Setting Up the Domain, Templates, and Users

Design/Modify Network To po l og y

Delete Network Topology Entries

User Maintenance

View User Determines whether users can view user records.

Modify/Delete Users Determines whether users can create, modify, and delete user

View/Modify/Delete Groups

View/Modify/Delete Domains

Determines whether users can create and modify network topology information. When this setting is No, the user does not see the Network menu.

Determines whether users can delete network topology records.

records.

Determines whether users can view, create, modify, and delete user groups.

Determines whether users can view, create, modify, and delete domains.

Copying a Group to Create a New Group

If you want to create a group that is similar to an existing group, you can start by copying that group, and then making adjustments to the permissions.

To copy a group and create a new group

1. From the menu bar, choose Users > Groups.

2. In the Groups list, click locate the group you want to make a copy of and click the

Group link in the View column.

3. Scroll to the bottom of the group form and click Copy.

A copy of the group is created, with “Copy of” appended to the end of the name in the list of groups.

4. In the list of user groups, click the newly created copy to open it.

5. In the User Group form, change the group name and description, and then make

any adjustments to the capabilities to be associated with this group. (For details about the form, see Fields in the User Group Form on page 25.)

6. When you are finished, click Update to submit this form and save the group with the new name and permissions.

You will see the new group name listed in the Groups list. You can now assign users to this new group.

Polycom ReadiManager LX100 Scheduling Administrator’s Guide

Adding Users to Groups

You can add users to groups when you set up each user record. You can also add one or more users to a group from the list of groups. This is a faster method when you have existing user records.

To add multiple users to a group

1. From the menu bar, choose Users > Groups.

2. In the Groups list, find the group to which you want to add users and click Users in

the View column for that record.

The Group/User Information form appears. The list on the right shows users who are currently assigned to this group, and the list on the left shows other available users.

3. In the list of Available Users, select the user you want to add to this group and click Add.

4. Repeat step 3 to add additional users this group.

When you are finished adding users, click Update to save the changes you made.

The permissions for the users you added to the group are immediately updated.

28 Setting Up Users and Working with User Data

Chapter 3 - Setting Up the Domain, Templates, and Users

Adding a User to Polycom ReadiManager LX100

When adding a user, enter the user’s name, define the user’s login and password, then select user groups that determine what features the user can access, and finally enter other user contact information, such as the email to which communications are sent.

Notes: Only Network Administrators and Global Administrators can add new users. Network Administrators can only add users to their domain, however Global Administrators can add users to any domain.

You can also import information about users from a file (for details, see on page 187), and if your network has an LDAP server, you can set up Polycom ReadiManager LX100 so that LDAP users can automatically be added (for details, see

Importing User Data

Setting Up LDAP on page 36).

To add a user

1. From the menu bar, choose Users > Add New.

2. In the User Information form, enter user logon, contact, and profile information.

The following information is required:

• First Name and Last Name. These will be used to identify the user throughout

Polycom ReadiManager LX100.

• User Name. This will be the user’s logon.

• Password. This is the password the user will use to access

ReadiManager LX100

. The password is case-sensitive.

Polycom

• Domain. Automatically set to “root.”

• Email. This is the email address to which information about conferences will

be sent, when the user schedules a conference. If the user is a facilitator for a resource, remote alerts may also be sent to this address.

3. In the User Groups section, select each user group to which you want to assign this user and click Add to move the group from the Available Groups list to the Current Groups list.

You select and add one group at a time.

If you make a mistake or change your mind, select the group in the Current Groups list and click Remove.

The user groups selected here determine what the user can and cannot do in

Polycom ReadiManager LX100. (For details, see About User Groups on page 21.)

4. Enter any additional information for this user and click Update to submit the information.

For details about individual fields, Fields in the User Information Form.

Polycom ReadiManager LX100 Scheduling Administrator’s Guide

Fields in the User Information Form

Fields with asterisks are required fields.

Field Name Description

User Description

First Name* User’s first name. Can be used when searching for users.

Last Name* User’s last name. Can be used when searching for users.

Work Phone User’s work phone number. Appears in the list of users.

Home Phone This number can be included in a report on users.

Fax Number If the user is a contact for a resource, this number is included

in the Contact Information pop-up available from a link in the Resource Information form. This number can also be included in a printable user report.

Cell/Pager If the user is a contact for a resource, this number is included

in the Contact Information pop-up available from a link in the Resource Information form. This number can also be included in a printable user report.

Picture Upload [Browse]

User Location

Address (street, 3 fields)

City City in which user resides. Can be used when searching for

State State in which user resides. Can be used when searching for

Zip Code Zip code of user’s address.

Country Country in which user resides.

User Specification

User Name* This will be the user’s logon name.

Password* Password for user to access Polycom ReadiManager LX100.

Email* Email address to which conference-related messages are

PagerEmail Email address to which remote alerts are sent, when the user

You can display a picture with the user record. Click Browse to navigate to the image file and then upload it to the database.

User’s street address.

users.

sent. If the user is a facilitator for a resource, remote alerts will also be sent to this address. This address also appears in user lists.

is assigned as a facilitator for a resource.

Domain Automatically set to “root.”

30 Setting Up Users and Working with User Data

Field Name Description

Chapter 3 - Setting Up the Domain, Templates, and Users

Conference Setting template

The default Conference Setting template to be used for this user.

When “None” is set in the user form, the default template defined for the domain with which this user is associated will be used.

The list of available Conference Setting templates includes all those associated with the domain to which the user is assigned, and those assigned to the Top Level Domain. (If you have Global Administrator access rights, you will see all available templates in the list.)

The Conference Setting template defines a number of specific details for conferences. Users who have permissions to access the Advanced Settings dialog box when scheduling a conference can see and changes those settings. For more information about Conference Setting templates, see

Up Conference Templates

on page 16.

Setting

Note: If the user changes the template in the Advanced

Settings dialog box when scheduling a conference, their selection is automatically saved as their default template in their user record.

Billing ID An identifier for the user. This ID will be associated with all

conferences created by this user, in conjunction with the Billing ID assigned to the domain. The User Billing ID can be up to 24 characters.

Billing IDs assigned to users should be unique within the domain.

User Groups

Available Groups A list of available groups that could be assigned to the user.

Current Groups* The user groups assigned to this user. The groups assigned

here determine what the user can and cannot do in Polycom ReadiManager LX100. For details, see Table 3-1 on page 21.

General Comments Any additional information of note about this user.

Polycom ReadiManager LX100 Scheduling Administrator’s Guide

Viewing Information about Users

You can see a list of all users, or you can search for a subset of users, such as those that live in a particular city or state.

User lists include contact information. When you want to see additional information, you can open individual user records.

To view a list of all users

>> From the menu bar, choose Users > List All.

The Users list appears.

To search for users

1. From the menu bar, choose Users > Search.

2. In the User Query form, enter the search criteria and click Search.

You can search by First Name, Last Name, City, and State.

A list of users that match the criteria you entered appears.

Tip: Type the first few characters of the text you want to match.

ReadiManager LX100

32 Setting Up Users and Working with User Data

will find all entries that start with those characters.

Polycom

Viewing User Permissions

Chapter 3 - Setting Up the Domain, Templates, and Users

Users are granted access to Polycom ReadiManager LX100 features by being assigned to User Groups. When a user is assigned to more than one group, the permissions from each group are cumulative. You can see all of the permissions provided to a particular user by opening the User Privilege page.

Note: The User Privileges form is read-only. You cannot change the settings on this page.

If you want to change the permissions granted to a user, do so in their user record, by changing the groups to which they are assigned.

To view a user's permissions

1. From the menu bar, choose Users > List All.

The list of users appears.

2. Locate the record for the user your want, and in the View column, click the Priv link for that user.

The User Privileges form for the user opens.

Polycom ReadiManager LX100 Scheduling Administrator’s Guide

Changing User Information

As a user, you can always change information about yourself. Only Network Administrators and Global Administrators can change information about other users.

User records can be opened from a list of users. You can either use the List All command, or search for users that match name and location information.

To change user information

1. From the menu bar, choose Users > List All, or choose Users > Search to find the

user for whom you want to change information.

2. Locate the user record you want in the User list, and in the View column, click the

User link for that record.

3. In the User Information form, make the necessary changes and click Update to

submit them.

For details about User fields, see Fields in the User Information Form on page 30.

Note: If you don’t see the Update button at the bottom of the form, you do not have access rights to change this user information.

Changing a User’s Password

As a user, you can always change your own password. In addition, Network Administrators and Global Administrators can change the password for other users.

To change your own user password

1. From the menu bar, choose Users > Change Password.

2. In the Change Password form, enter the following:

• Old Password. This is your current password.

• New Password. Enter the new password.

• Confirm New Password. Enter the new password again.

3. Click Update.

34 Setting Up Users and Working with User Data

Chapter 3 - Setting Up the Domain, Templates, and Users

To change a different user’s password

If you are a Network Administrator or Global Administrator, you can also change the password for other users.

1. From the menu bar, choose Users > List All, or choose Users > Search to find the user for whom you want to change information.

2. In the User list, click the User link in the View column for the user record you want to change.

3. In the User Information form, scroll down to the Password field and replace the text shown.

4. Click Update.

Sending Broadcast Email to Listed Users

You can send a broadcast email to all users in a list. This is useful if you need to inform them about network-wide issues, such as the need to take down

ReadiManager LX100

To send a broadcast email

1. Display the list of users to whom you want to send the email.

for maintenance.

Polycom

Deleting a User

Choose either Users > List All, or use Users > Search to find a particular subset of users.

2. Click the Broadcast Email to All Users link at the bottom of the User list.

3. In the Broadcast Email To form, enter a subject and the message text, and then

click Send Email.

Deleting a user prevents them from being able to access Polycom ReadiManager LX100. If the user had been a facilitator or contact for a resource, that entry is also deleted. After being deleted, the individual will no longer receive emails related to the resource, scheduled conferences, or trouble tickets.

To delete a user

1. From the menu bar, choose Users > List All, or choose Users > Search to find the

user for whom you want to change information.

2. In the User list, find the user you want to delete and click Delete in the Action column for that record.

3. When the confirmation message appears, click OK to delete the user or Cancel to keep the user.

Note: The user admin, admin cannot be deleted, but the password can be changed.

Polycom ReadiManager LX100 Scheduling Administrator’s Guide

Setting Up LDAP

If your network uses LDAP and Active Directory or a similar program, you can set up

Polycom ReadiManager LX100 to allow LDAP users to log into the Polycom ReadiManager LX100 ReadiManager LX100

Users are Added to Polycom ReadiManager LX100 on page 38

web interface and automatically be added to the list of Polycom users. For details about the user’s experience, see How LDAP

You set up and enable LDAP in

screen. You will need to know the IP of the LDAP server and the Windows LDAP domain.

Polycom ReadiManager LX100 from the Admin Console

To enter LDAP settings in Polycom ReadiManager LX100

1. From the menu bar, choose Admin > Console.

2. On the Administrator Console page, click Edit in the row for LDAP.

3. In the LDAP Configuration form, complete all fields.

• LDAP Enabled. Check this box to enable use of LDAP. If you ever want to

disable LDAP, you can uncheck this box without changing the values in the other fields.

• LDAP Server Address. Enter the IP address of the LDAP server.

• LDAP Default DN. Enter the default Distinguished Name (DN) to be used for

all LDAP queries. You can enter this in one of the following two formats: DN Format: DC=domain name, DC=TLD

(where “DC” stands for Domain Component and “TLD” stands for Top Level Domain) Example: DC=westcoast, DC=com

Hostname: Distinguished Name.TLD (Example: westcoast.com)

If you use the hostname format,

Polycom ReadiManager LX100 will convert it to

the DN Format behind the scenes.

• LDAP New User Group: Select the

Polycom ReadiManager LX100 User Group

to which LDAP users will be assigned. This will set the initial permissions for LDAP users. You can edit the user’s record later to add or change user groups.

36 Setting Up Users and Working with User Data

4. Click Update.

Chapter 3 - Setting Up the Domain, Templates, and Users

Polycom ReadiManager LX100 Scheduling Administrator’s Guide

How LDAP Users are Added to Polycom ReadiManager LX100

When LDAP has been set up and enabled in Polycom ReadiManager LX100, those users will be able to log on to

Polycom ReadiManager LX100.

When LDAP users go to the

Polycom ReadiManager LX100 website for the first time, if

they are already logged into the LDAP domain, they are prompted to enter another password. In addition, if an email address is not defined for the user on the LDAP server, users are prompted for an email address. After they enter this information, a user record is automatically created for them in

Polycom ReadiManager LX100, using

their system user name and the password they enter.

If a user is not logged into the LDAP domain, the system will prompt for user account information. If the user is authenticated as an LDAP user (and is validated),

the user is

added to Polycom ReadiManager LX100. If the user is not authenticated as an LDAP user but is already included in the

Polycom ReadiManager LX100 database, the user is

logged in.

Note: When users are prompted to enter a password, they may want to enter their LDAP

password. That way one password works for both the system and for Polycom ReadiManager LX100. If a user enters a different password, or makes an error when entering the password, they will have a different password for logging into Polycom ReadiManager LX100.

The user is assigned to the LDAP domain and granted the permissions associated with the user group specified in the LDAP Configuration form.

Note: Once an LDAP user has been entered as a Polycom ReadiManager LX100 user, their

logon information exists in both the LDAP database and the Polycom ReadiManager LX100 database. Changing user information in one database does not affect the information in the other database, nor does deleting the user record in one database delete it from the other database.

After the first time, when LDAP users go to the Polycom ReadiManager LX100 website, they will briefly see a message “Checking security settings” before the main

ReadiManager LX100

page appears.

Polycom

LDAP and Users of Microsoft Outlook and Lotus Notes

Automatic creation of user records in Polycom ReadiManager LX100 can only occur when the user visits the Polycom ReadiManager LX100 website. Users of Microsoft Outlook and Lotus Notes should go to the their password, and access the Welcome page. After they have done this once, they will be able to use the

38 Setting Up Users and Working with User Data

Polycom ReadiManager LX100 component in Outlook or Notes.

Polycom ReadiManager LX100 website, enter

Chapter 3 - Setting Up the Domain, Templates, and Users

User login information for the Polycom ReadiManager LX100 Outlook or Notes component should be the same as for the web. It should include:

 User Name

 Password

 Domain set to root

 IP of the Polycom ReadiManager LX100 server.

Polycom ReadiManager LX100 Scheduling Administrator’s Guide

40 Setting Up Users and Working with User Data

Entering Network Topology

Data

Defining your network topology provides the information necessary for Polycom ReadiManager LX100 to manage and schedule videoconferences. This information is used for two purposes:

 It creates the routing information that is used by Network Aware Scheduler.

 It sets up the folder views that users see during scheduling, and that appear in the

Polycom Video Network Management module.

What You Need

For reference, you will need information about your network topology—either a document that contains the required information, or the person who is most familiar with your network.

The Network Topology Structure

Hierarchically, your video network in Polycom ReadiManager LX100 is organized like this:

Pipes are an additional, important part of the network, but are not part of the hierarchy. They connect zones to one another.

Polycom ReadiManager LX100 Scheduling Administrator’s Guide

You see this hierarchy whenever you schedule a conference, as shown in Figure 4-1.

Figure 4-1. Network Topology As it Appears in Polycom ReadiManager LX100 Screen

You define your network by entering information about all the neighborhoods, areas, zones, pipes, resources, and equipment.

 Areas tend to be geographical. You can think of them like a campus—typically a

group of buildings. Areas provide a way to organize zones. (See Defining an Area on page 45.)

 Zones roughly correspond to a building or a floor in a building. A Zone in Polycom

ReadiManager LX100 may correspond to an H.323 Zone, however it does not have to. Zones are used to organize resources. (See Defining a Zone on page 46.)

 Pipes indicate a limited bandwidth transport between zones, usually associated

with WAN links. (See Defining a Pipe on page 47.)

 Resources are rooms, and hubs. Resources can contain equipment. (See Chapter

5, Setting Up and Working with Resources on page 51.)

 Equipment is associated with (or placed in) a particular resource. For example, a

room may contain codecs, projectors, screens, VCRs, and so forth. A hub can contain an MCU, Gateway or other networking equipment such as a router.

Figure 4-2 shows an area with four zones, each comprised of a series of endpoints in room resources. Pipes show network connections between zones. Zone D also has a Hub resource containing an MCU.

42 The Network Topology Structure

Chapter 4 - Entering Network Topology Data

Figure 4-2. Network Topology for a single area

Polycom ReadiManager LX100 Scheduling Administrator’s Guide

Setting Up and Working with Areas, Zones, and Pipes

This section describes how to enter and work with information about areas, zones, and pipes in your network. It includes these topics:

 Viewing Areas, Zones, and Pipes

 Defining an Area

 Fields in the Area Form

 Defining a Zone

 Fields in the Zone Form

 Defining a Pipe

 Fields in the Pipe Form

 Changing Information about Areas, Zones, and Pipes

 Deleting an Area, Zone, or Pipe

Viewing Areas, Zones, and Pipes

Information about most of your network topology is entered through a series of commands on the Network menu, shown in Figure 4-3. Resources are treated separately, and accessed via the Resources menu. They are discussed later in this document, under Setting Up and Working with Resources on page 41.

Figure 4-3. Network Menu

To view a list of areas, zones, or pipes

>> From the menu bar, choose Network > Area, Network > Zones, or Network >

Pipes. A list of the items you requested appears.

Once one of these lists is in view, it’s easy to see related network information, because the lists include links to related items. Each area record on the Area list contains a link to the zones in that area. Likewise, each zone record in the Zone list contains a link to the pipes associated with it. Figure 4-4 provides an illustration.

44 Setting Up and Working with Areas, Zones, and Pipes

Chapter 4 - Entering Network Topology Data

Figure 4-4. Area, Zone, and Pipe Lists

When Polycom ReadiManager LX100 is first installed, these lists include a few default records. Most of these initial records exist only as examples, and can be deleted. The one exception is the Off Net Zone. This zone is defined so that you can set up endpoints that are not on the network. For more information, see Adding ISDN-Only Resources

without IP Connections on page 56.

Defining an Area

Areas are the highest organizational level in your network, unless using a distributed server network. They typically represent a geographical area.

Multiple areas are not required, however they are recommended for large networks. Their main purpose is to help organize zones.

When you first install Polycom ReadiManager LX100, a default area called “YourPrimaryArea” is provided. It’s a good idea to rename this area to one that is more meaningful for your network.

Polycom ReadiManager LX100 Scheduling Administrator’s Guide

To define an area

1. From the menu bar, choose Network > Area.

2. In the Area Information list, click Add New.

3. In the Area form, enter a name and description for the form, and click Update to

submit the information.

For details about individual fields, see Fields in the Area Form.

Fields in the Area Form

Field Name Description

Name Name of the area. This name will appear to users when they

create schedules and select resources.

Description Description of the area.

Domain Domain with which the area is associated.

Defining a Zone

As defined in the H.323 Recommendation from the ITU-T, a zone is “the collection of all terminals, Gateways, and Multipoint Control Units (MCUs) managed by a single Gatekeeper. A zone includes at least one terminal and may or may not include Gateways or MCUs. A zone has one and only one Gatekeeper. A zone may be independent of network topology and may be comprised of multiple network segments which are connected using routers or other devices.”

In Polycom ReadiManager LX100, a zone may correspond to the H.323 definition, but this is not a requirement.

A zone is a grouping of resources and endpoints that have a shared set of video bandwidth among them. Sometimes this may be a LAN, or it may be a subnet.

A zone often roughly corresponds to a building or a floor in a building.

When you first install Polycom ReadiManager LX100, a default zone called “YourPrimaryZone” is provided. It’s a good idea to rename this zone to one that is more meaningful for your network.

To define a zone

1. From the menu bar, choose Network > Zones.

ITU-T Recommendation H.323. Series H: Audiovisual and Multimedia Systems. Draft v4 (11/2000),

International Telecommunication Union.

46 Setting Up and Working with Areas, Zones, and Pipes

2. In the Zone Information list, click Add New.

3. In the Zone form, complete the following required fields:

•Name

• Description

•Area

4. Enter any additional information for this zone and click Update to submit the information.

For details about individual fields, Fields in the Zone Form.

Fields in the Zone Form

Field Name Description

Zone Information

Name Name of the zone. Be sure to use a name that has meaning to

Chapter 4 - Entering Network Topology Data

users, as zones appear when users create schedules and select resources.

Defining a Pipe

Description Description of the zone. This description appears in the zone

list.

Area The area in which this zone is defined. Existing areas can be

selected from the drop-down list. If you want to use an area that has not yet been created in

, exit this form and create the area.

LX100

Polycom ReadiManager

Pipes are predefined paths between zones that indicate the limited bandwidth available between zones. Internally, the pipe bandwidth limit is set to 64 Mbps. If your network contains multiple zones, you must create pipes.

Polycom ReadiManager LX100 uses router emulation to predict which paths the network routers will use when the actual calls are made. This enables the Network Aware Scheduler to accurately determine whether enough bandwidth will be available for the call. In order to make the right decisions, the Network Aware Scheduler must understand the network topology. To ensure the scheduler makes the correct decisions, network pipe and zone information are required entries.

For example, say you have three zones, A, B, and C. If you want to place a call from A to C, but the pipe between A and C is too loaded, Network Aware Scheduler knows the network routers will use the path from A to B to C.

Polycom ReadiManager LX100 Scheduling Administrator’s Guide

Note: Pipes can only be created or edited from the main screen of the Polycom

ReadiManager LX100

Video Network Management screen.

, as described below. They cannot be created or edited through the

Before creating a pipe, the two zones that are connected by the pipe must already be defined.

To define a pipe

1. From the menu bar, choose Network > Pipes.

2. In the Pipes Information list, click Add New.

3. In the Pipes form, complete the following required fields:

• Description

• Delay (microseconds)

• Zone One

• Zone Two

4. Enter any additional information for this pipe and click Update to submit the information. For details about individual fields, see Fields in the Pipes Form.

Fields in the Pipes Form

Field Name Description

Pipe Information

Description A description of the pipe. Consider using the names of the two

zones that the pipe connects as the description. This description appears in the list of pipes.

48 Setting Up and Working with Areas, Zones, and Pipes

Chapter 4 - Entering Network Topology Data

Delay (microseconds) Delay only applies if you are using EIGRP/IGRP or OSPF

Router emulation. It does not apply to GRP router emulation. (Router Emulation is specified during installation.)

Most users will use RIP, so delay will not apply.

The default delay is 10,000 microseconds (10 milliseconds).

To find out the delay in your network, average the PINGS between endpoints in the two zones connected by this pipe. The result will give you a reasonable expectation of the delay.

Zone Connections

Zone One One of the zones that the pipe connects. The drop-down list

contains all existing zones.

Zone Two The second of the zones that the pipe connects. The

drop-down list contains all existing zones.

Comments Any comments you want to record about this pipe.

Changing Information About Areas, Zones, and Pipes

Changes to the network topology can only be made by Network Administrators and Global Administrators.

To change information about an area, zone, or pipe

1. Display the list of areas, pipes, or zones.

2. In the list, click the link the View column to open the record you want to change.

3. Make the necessary changes in the form and click the Update button.

Note that the top links allow adding a zone facilitator or pipes. To learn more about adding a zone facilitator refer to Associating or Removing a Facilitator from All

Resources in a Zone on page 61. For more information on Pipes see Defining a Pipe

on page 47.

Deleting an Area, Zone, or Pipe

Warning: Be extremely cautious about deleting an area, zone, or pipe. Deleting a zone

or pipe affects the logic used by Network Aware Scheduling in making bandwidth decisions. Resources that were assigned to deleted zones will be denied scheduling due to “insufficient bandwidth” unless they are reassigned to new zones. The same thing will happen to resources in zones that have pipes deleted, unless other pipes are available. Deleting an area will also result in users no longer being able to view

Warning

Polycom ReadiManager LX100 Scheduling Administrator’s Guide

resources and zones that were in that area, when scheduling conferences. Those resources will not be able to be scheduled unless they are assigned to a new zone.

To delete an area, zone, or pipe

1. Display the list of areas, pipes, or zones.

2. In the list, locate the record you want to delete.

3. In the Action column, click the Delete link.

4. When the confirmation message appears, click OK to delete the record or Cancel

to keep it.

Note: If you don’t see the Delete link, you do not have permission to delete areas, zones, and pipes.

50 Setting Up and Working with Areas, Zones, and Pipes

Setting Up and Working with

Resources

Resources are created as one of two types: rooms or hubs. Each resource is identified as one of these types.

After resources are created, equipment can be associated with them, and facilitators can be assigned to each resource. For room resources, equipment may include a wide range of devices, including video endpoints, computers, document camera, VCRs, and so forth. For hub resources, equipment is either a hub, MCU, or gateway.

This section includes the following topics about resources and equipment:

 Defining a Resource  Viewing Information about Resources  Changing Resource Information  Copying a Resource  Deleting a Resource  Assigning or Removing Resource Facilitators  Associating Equipment with a Resource  Setting Up an MCU In Polycom ReadiManager LX100  Setting up a Video Codec in Polycom ReadiManager LX100  Setting Up Services  Managing Problems with Resources

Polycom ReadiManager LX100 Scheduling Administrator’s Guide

Defining a Resource

Defining the resources in your network prepares them to be used for network management and for use when scheduling conferences.

You can also import information about resources, from a file. For details, see Importing

Resources on page 188.

Tip: In most cases, you will only want room resources to show in the network diagram for users who are scheduling conferences. To prevent hubs from displaying during scheduling, select the “Hidden” option in the Schedule Access field. When this option is selected, only the facilitator for that resource will see it on views of the network.

To define a resource

1. From the menu bar, choose Resources > Add New.

2. In the Resource Information form, complete at least the following fields:

• Resource Name

• Resource Nickname

•Zone

• Resource Type

• Time Zone

3. Enter any additional information for this resource and click Update to submit the information.

For details about individual fields, see Fields in the Resources Form.

After you click Update, you see a message that the resource has been added. From this screen you can add equipment, assign a facilitator, and add caterers. Most of the time your next step will be to add equipment, and then to assign a facilitator.

4. Assign equipment to this resource. For details, see Associating Equipment with a

Resource on page 63.

5. Assign a facilitator for this resource. For details, see Assigning or Removing

Resource Facilitators on page 59.

52 Defining a Resource

Fields in the Resources Form

Field Name Description

Resource Description

Resource Name Name of the resource.

Resource Nickname Nickname for the resource. The nickname is the name that

Resource Phone The audio number associated with this resource, for example,

Zone The zone in which the resource resides. When you are

Chapter 5 - Setting Up and Working with Resources

Note: It is a good idea to give each resource a unique name.

Polycom ReadiManager LX100 does not prevent you from

entering duplicate names; so pay attention as you create resources.

users will see on graphical views of the network, when scheduling a conference or creating a network diagram.

the phone in a conference room.

defining a new resource, this field defaults to the first zone in the list. Be sure to change it to the appropriate zone.

Note that if you select a different zone from the drop-down, the screen refreshes, and all fields below Zone are cleared.

(

Note: This list contains an Offnet zone. It is recommended

that you not use this selection to indicate when a resource is offnet. Instead, use the checkbox in the “Resource Characteristics” section of this form.)

Picture Upload [Browse]

Floor Plan Upload [Browse]

You can display a picture with the resource record. Click

Browse to navigate to the image file and then upload it to the

database.

Users can see this image in graphical views of the network, when scheduling conferences or designing diagrams. To view it, right-click on the resource in the tree view and choose View Image.

Note: If the image is very large in file size after clicking

Update, the browser may take some time to complete the

upload of the image to the server.

For a room, you may want to include an image showing the floor plan. Click upload it to the database.

Users can see this image in graphical views of the network, when scheduling conferences or designing diagrams. To view it, right-click on the resource in the tree view and choose View Floor plan.

Browse to navigate to the image file and then

Note: If the image is very large in file size after clicking

Update, the browser may take some time to complete the

upload of the image to the server.

Polycom ReadiManager LX100 Scheduling Administrator’s Guide

Field Name Description

Resource Type

Resource Type The type of resource this is. Choices are: Hub and Room.

Note: Create resources with the type “Hub” for MCUs and

gateways.

Resource Location Use the address fields to indicate where the resource is

Address (3 fields)

City

State/Province

Zip/Postal Code

County

Country

located. You will be able to search on the City, when locating resources.

Resource Characteristics

This resource resides off the network

Time Zone The time zone for the resource location.

Style For rooms, select the style of room. Choices are: Unknown,

Maximum Occupancy For a room, the maximum number of people who can be in the

Maximum Speed (Kbps)

The information entered in the Resource Characteristics fields allow users to schedule a resource that fits their need by filtering to identify resources with desired characteristics.

Check this field if the resources is off the network. When you add an off-net resource to a conference, it will be added as a guest.

This is useful when a system that is not part of this network, (e.g., a partner's video system), is repeatedly added to other conferences and you want to avoid repeatedly entering the system information as a guest in every call. By entering this resource in the database and flagging it as off the network, it can be selected just like any other resource on the network.

Scheduling occurs based on the time zone. When checking for conflicts, appropriate time zone for each resource requested.

Classroom, Conf Room—Large, Conf Room—Small, Desk Top, Lecture Hall, Office, Lab.

room.

Maximum speed for the video call to the video equipment in this room, measured in Kbps.

LX100

availability.

Polycom ReadiManager LX100 uses the

Polycom ReadiManager

uses this variable when checking bandwidth

Internet Access Check this box if there is internet access in the room.

54 Defining a Resource

Chapter 5 - Setting Up and Working with Resources

Field Name Description

Schedule Access Select whether this resource is Public, Private, or Hidden.

Tip: If this resource is not a room (for example, if it is an MCU or a Gateway), consider selecting “Hidden,” so that it will only appear on schedule diagrams to users who are assigned as facilitators for this resource.

Public: Anyone can schedule the resource.

Private: The resource appears on the schedule diagram, but

only the facilitator or a contact associated with the resource can schedule it. Other users may manage the conference (connect, disconnect, and end conference), however, if such a user removes someone from a conference, the user cannot add that person back in.

Hidden: The resource only appears on the schedule and network diagrams to users associated with it as facilitators.

Conference Buffer Time

Setup Minutes The amount of time required for setup of the resource before

the time of the conference. During scheduling, this will be added to the requested time for the conference, but will not be shown in the users' calendars. The requested start time will be used in the calendar.

When reserving resources,

Polycom ReadiManager LX100

will use the longest time required for a resource being scheduled to determine how early to launch the conference.

Breakdown Minutes The amount of time required for breakdown of the resource

after the time of the conference. During scheduling, this will be added to the requested time for the conference, but will not be shown in the users' calendars. The requested end time will be used in the calendar.

When reserving resources,

Polycom ReadiManager LX100

will use the longest time required for a resource being scheduled to determine how long to have the conference last.

Resource Contact & Install Information

Polycom ReadiManager LX100 Scheduling Administrator’s Guide

Field Name Description

Contact Person The person who should be contacted with questions or issues

related to this resource.

The drop-down list includes all Polycom ReadiManager

LX100

users.

To see details about the person listed, click the View Contact Info link, next to the Contact Person field.

Note: Every resource must have a contact person. The

drop-down list defaults to the first person in the list, alphabetically. Be sure to change it to the appropriate user.

The resource contact is not the same as a resource facilitator. To identify a person who is notified of conferences that make use of this resource, see

Facilitators

Comments Any comments you want to record about the resource.

on page 59.

Assigning or Removing Resource

Adding ISDN-Only Resources without IP Connections

If you have a remote office or regular guest to conferences who is off your network (ISDN only, with no IP connection, or managed by a different enterprise), but who you want to conference in without having to use the manual guest entry for every call, set them up as a resource. In the Resource Characteristics section of the Resource form, check the box “This resource resides off the network.” When added to a conference, these offnet resources automatically appear as guests.

Important: If you select the option “This resource resides off the network” in the Resource Characteristics section of this form, be sure to define the H.320 (ISDN) service and enter the ISDN number when you define the equipment for this resource. Otherwise this resource will not be able to be connected to as a dial-out participant to an ongoing conference. When scheduling, users will see “(ISDN Only)” displayed next to the name of the resource in the Resources list.

56 Defining a Resource

Chapter 5 - Setting Up and Working with Resources

Viewing Information about Resources

You can see a list of all resources, or you can search for a subset of resources, such as those in a particular city.

Resource lists include name and contact information. When you want to see additional information, you can open individual resource records.

To view a list of all resources

>> From the menu bar, choose Resources > List All.

The Resources list appears.

To search for resources

1. From the menu bar, choose Resources > Search.

2. In the Resource Search form, enter the search criteria and click Search.

You can search by Resource Name, Resource Nickname, and City.

A list of users that match the criteria you entered appears.

Tip: Type the first few characters of the text you want to match. Polycom ReadiManager LX100 will find all entries that start with those characters.

Polycom ReadiManager LX100 Scheduling Administrator’s Guide

To see details about a resource

>> Locate the resource in the resource list, and in the View column, click the

Resource link.

The Resource Information form opens.

Changing Resource Information

Only Network Administrators and Global Administrators can make changes to all resources and associated equipment. Users who are assigned as a facilitator for a resource can edit that resource and the equipment associated with it.

To change resource information

1. From the menu bar, choose Resources > List All, or choose Resources > Search

to find the resource for which you want to change information.

2. In the Resources list, click the Resource link in the View column for the resource record you want to change.

3. In the Resource Information form, make the necessary changes and click Update to submit them.

For details about Resource fields, see Fields in the Resources Form on page 53.

Note: If you don’t see the Update button at the bottom of the form, you do not have

access rights that allow you to change the resource.

Copying a Resource

When you want to add a resource that is similar to one that already exists, you can start by making a copy.

To copy a resource

1. From the menu bar, choose Resources > List All, or choose Resources > Search

to find the resource you want to copy.

2. Scroll to the bottom of the form and click Copy.

3. When a message asks you to confirm, click OK.

58 Changing Resource Information

The Resources list appears, and the new copy appears in the list, with “copy” appended to the resource name.

4. Click the Resource link for the new item to open it.

5. In the Resource Information form, change the Resource Name.

6. Make any additional changes to this item and click Update to submit them.

Deleting a Resource

Only Network Administrators and Global Administrators can delete a resource.

If a resource is scheduled, it cannot be deleted. If you attempt to delete a scheduled resource, Polycom ReadiManager LX100 will display an error message to this effect. If you need to delete a resource that is currently scheduled, create a Schedule Report to see what conferences it is scheduled in; then you can remove it from the conferences.

Equipment attached to a resource is made inactive when you delete the resource. However, if the equipment has been added to diagrams in the Video Network Management module, it will have to be manually deleted from the diagrams.

Chapter 5 - Setting Up and Working with Resources

To delete a resource

1. From the menu bar, choose Resources > List All or choose Resources > Search to

find the resource which you want to delete.

2. In the Resources list, locate the record for the resource you want to delete and click Delete in the Action column for that record.

3. When the confirmation message appears, click OK to delete the resource or click

Cancel to keep it.

Assigning or Removing Resource Facilitators

Resource facilitators are the people who maintain the equipment associated with the resource, and respond to problems when trouble tickets are created. Multiple facilitators can be assigned to the same resources.

You can assign facilitators to individual resources, and you can also assign a facilitator to all resources in a given zone. Facilitators must be associated with the same domain as the area in which the resource is located.

Polycom ReadiManager LX100 Scheduling Administrator’s Guide

Note: Facilitator and Resource Contact serve two different purposes, but can be the same

person. See additional information, see the discussion of the Resource contact field under

Fields in the Resources Form on page 53.

Associating or Removing a Facilitator from a Resource

You add and remove facilitators from individual resources from the Resource Information form.

To assign a facilitator to a resource

1. From the menu bar, click Resources > List All, or choose Resources > Search to

list the resource you want.

2. In the Resources list, locate the resource to which you want to add a facilitator, and in the View column, click the Resource link.

3. At the top of the Resource form, click the Assign a Facilitator link.

4. In the drop-down list on the top of the Resource/Facilitator Assignment form,

select the person you want to be the facilitator for this resource.

60 Assigning or Removing Resource Facilitators

Chapter 5 - Setting Up and Working with Resources

5. Click Add.

The facilitator is added, and the form remains open.

6. Add another facilitator, if you like.

7. When you’re finished adding facilitators, click the Return to Resource link.

8. In the Resources form, click Update.

To remove a facilitator from a resource

1. Display the Resource form for the resource from which you will remove a facilitator.

2. At the top of the Resource Information form, click the Assign a Facilitator link.

3. In the drop-down list on the bottom of the Resource/Facilitator Assignment form,

select the facilitator you want to remove.

4. Click Delete.

5. Make any other changes you want to the facilitators for this resource.

6. When finished, click the Return to Resource link.

7. In the Resources form, click Update.

Associating or Removing a Facilitator from All Resources in a Zone

You can add the same facilitator to all the resources in a zone at one time, and you can remove a facilitator from all the resources in a zone.

To add a facilitator to all resources in this zone

1. From the menu bar, choose Network > Zones.

2. In the list of zones, locate the zone to which you will add a facilitator, and in the

View column, click Zones.

Polycom ReadiManager LX100 Scheduling Administrator’s Guide

3. Click the Assign Zone Facilitator link at the top of the form.

4. In the drop-down on the left, select the person you want to be the facilitator for all

resources in this zone.

5. Click Add.

To delete a facilitator from all resource in this zone

1. From the menu bar, choose Network > Zones.

2. In the list of zones, locate the zone from which you will remove a facilitator, and in

the View column, click Zones.

3. Click the Assign Zone Facilitator link at the top of the form.

4. In the drop-down on the right, select the person you want to remove from the list

of facilitators for all resources in this zone.

The drop-down list contains all those who are currently assigned as facilitators to one or more resources in this zone.

5. Click Delete.

Note: If you remove all facilitators from a resource, no one will be notified in the event

of a conference or equipment failure

62 Assigning or Removing Resource Facilitators

Chapter 5 - Setting Up and Working with Resources

Associating Equipment with a Resource

This section includes the following topics about equipment and resources:

 Viewing Equipment Associated with a Resource

 Adding Equipment to a Resource

 Fields in the Equipment Information Form

 Moving Equipment from One Resource to Another

 Deleting Equipment from a Resource

You may also want to refer to Setting Up an MCU In Polycom ReadiManager LX100 on page 69 and Setting up a Video Codec in Polycom ReadiManager LX100 on page 73.

Viewing Equipment Associated with a Resource

To view equipment associated with a resource

1. From the menu bar, click Resources > List All.

2. In the list of resources, locate the resource you are interested in.

3. In the View column for that record, click the Equip link.

The Equipment for Room list appears.

Polycom ReadiManager LX100 Scheduling Administrator’s Guide

Note: You can also get to the equipment list by displaying the detail form for the

resource, and clicking the Equipment link at the top of the form.

4. To see details about a particular piece of equipment, locate it in the equipment list and in the View column, click the Equipment link.

5. The Equipment Information form opens.

Adding Equipment to a Resource

MCUs, gateways, routers and other networking equipment need to be added to resources that have the resource type “Hub.”

Other kinds of equipment—video endpoints, VCRs, document cameras, and so forth—are added to resources that are rooms.

Note: It can be useful to designate non-video or audio-only equipment for use with

conferences that don’t have video equipment. That way, users can use

Scheduler

video equipment free for those who need to schedule a videoconference. To provide this, you may want to create a special equipment type. For details, see

to schedule conferences that don’t need video equipment. This keeps rooms with

Data on page 149.

64 Associating Equipment with a Resource

Network Aware

Customizing Equipment

Chapter 5 - Setting Up and Working with Resources

The steps below describe the basic process of adding equipment to a resource. For specific information about adding MCUs (bridges) and video endpoints, see Setting Up

an MCU In Polycom ReadiManager LX100 on page 69and Setting up a Video Codec in Polycom ReadiManager LX100 on page 73.

To add equipment to a resource

1. Display the Equipment List for the resource, as described above under Viewing

Equipment Associated with a Resource on page 52.

2. At the top of the Equipment for Room list, click Add New.

3. In the Equipment Information form, complete at least the following fields:

• Equipment Category. From the drop-down list, select the appropriate

category.

• Equipment Description. From the drop-down list, select the specific model of

equipment.

4. Complete any additional information about this piece of equipment and click

Update.

If you are defining a video codec or an MCU, gateway, router, or other type of networking equipment, be sure to complete all necessary fields in the Parameter section of the form.

For details about the fields, see Fields in the Equipment Information Form.

Fields in the Equipment Information Form

Note: The Parameter fields you see in the Equipment form will vary, depending on the

specific type of equipment you select. Some equipment types have no parameters, and so a Parameter section is not displayed.

Field or Button Name

Equipment Information

Equipment Category Select the category that indicates the type of equipment.

Equipment Description Select the specific model of equipment. The choices in this

Description

drop-down list depend on the selection in the Equipment Category list.

Polycom ReadiManager LX100 Scheduling Administrator’s Guide

Field or Button Name

IP Address The IP address may be a fixed IP address, or a LAN host

Description

name, if you are set up in a DNS domain and the equipment registers with the DNS server.

Note: If the equipment has a dynamic IP address (DHCP), you

will only be able to use it if it is registered with the DNS.

If using a LAN host name, the endpoint must be registered with a gatekeeper and the alias must be entered in the alias field.

LX100

auto-launch conference

Password If the equipment requires a password, enter it here.

Equipment Status The status of the equipment: Functional, Semi-Functional,

Non-Functional, MIA. This field is informational only. You can use it to indicate the status of the equipment.

Polycom ReadiManager

and it cannot successfully initiate calls in an

Equipment Parameter Information

If parameter fields appear, they are necessary to establish communication over the video network.

Parameter fields vary from one type of equipment to another.

Be sure to complete the parameter fields when they appear, so that your video network can communicate with the equipment appropriately.

For examples of parameter fields, see:

Parameter Fields for a Polycom MGC 100 on page 70

Parameter Fields for a Video Codec on page 75

General Comments Enter any specific comments about this piece of equipment.

Alert Management

Enable Alert Check this field to send a pager email and email to the

resource contact and facilitator(s).

Note: Be cautious about enabling alerts. They are useful when

it is critical that the equipment remain on and working at all times, such as an MCU or a router. However, you should not enable alerts on equipment that is turned off frequently, as the result will be that an alert is sent each time it is turned off.

This feature only works when Alert Notification is enabled in the Server Management page of the Administrator Console. (For details, see

Notification

Enabling Equipment Alert Management

on page 196.)

Last Alert Time The last time that an alert message was sent to indicate the

equipment was not functioning.

66 Associating Equipment with a Resource

Chapter 5 - Setting Up and Working with Resources

Field or Button Name

Status Time The time when the equipment was last checked by a Polycom

Status Change Time The time at which the status changed from functioning to

Alarm Level The level of the last alarm: Critical, Major, Minor, or None.

Average Latency Not currently used.

Description

ReadiManager LX100

non-functioning, or vice versa.

An alarm of “critical” indicates that

LX100

cannot communicate with the device. If alerts are enabled and a critical alarm is received, a pager email is sent to the facilitator and contact associated with the resource to which this equipment is assigned.

An alarm of “major” indicates that

LX100

can establish an IP connection to the device, but it is unable to determine the call status.

An alarm of “minor” is currently not used.

An alarm of “none” indicates there are no problems communicating with the equipment.

service.

Polycom ReadiManager

Successful Number of times that alert management successfully

communicated with the equipment. The frequency with which the equipment is checked depends on how many endpoints are being checked.

Attempts Number of times that alert management attempted to

communicate with the equipment.

Jitter Measurement of the Jitter between the Polycom

ReadiManager LX100

This measurement is automatically accumulated during the polling of the device. It is updated after each polling cycle.

This is not related to the diagnostic jitter test available in the Network Management screen, which is measured from the PC that requests the diagnostic test.

Last Latency Last measurement that was read.

Max Latency Highest latency measurement that has been read.

Std Dev Latency Standard Deviation Latency Jitter measurement.

Average Success Rate Average success rate of alarm management communicating

with the equipment.

Clear Alarm button Use this button to only reset the Alarm Level to None. Then

click

Update to save the change.

Reset Stats button Use this button to reset both the management statistics and

clear the alarm to a no-alarm condition. Then click save the change.

Server and the equipment.

Update to

Polycom ReadiManager LX100 Scheduling Administrator’s Guide

Field or Button Name

Call History The call history fields show information about the last

Call Status 0=not in call 1=currently in call

Last Call Type Type of call. 0=IP 1=ISDN

Last Call Start Time Time the last call started.

Last Call End Time Time the last call ended.

Last Call Remote Alias, number, or IP address of the endpoint or MCU the last

Last Call Speed Data rate in Kbps of the last call.

Description

conference the equipment was involved in.

call was with.

Moving Equipment from One Resource to Another

If Polycom Video Network Management is installed, you can move equipment from one resource to another. For details, see Moving Equipment Between Resources on page 220.

Deleting Equipment from a Resource

Deleting equipment from a resource removes the equipment from the database.

To delete equipment from a resource

1. Display the Equipment Information form for the item you want to delete, as

described above under Viewing Equipment Associated with a Resource on page 63.

2. Scroll to the bottom of the form.

3. Click Delete.

4. When prompted to confirm, click Yes.

The Equipment List for the resource appears. The equipment you just deleted is no longer listed.

68 Associating Equipment with a Resource

Chapter 5 - Setting Up and Working with Resources

Setting Up an MCU In Polycom ReadiManager LX100

Set up for using an MCU with Polycom ReadiManager LX100 includes two main steps:

 Creating a Resource record that defines the resource as a hub.

 Creating an Equipment record associated with that hub for the MCU. In the

Equipment form, you provide details about the IP and login information for the MCU, define the services used to communicate with the MCU, enter any IVR settings, and other setting that define capabilities and limits of the MCU.

The MCU should already be configured. You will enter information in Polycom ReadiManager LX100 based on the existing MCU configuration.

Although different MCUs have somewhat different capabilities and features, the overall process of setting up each MCU in Polycom ReadiManager LX100 is similar. To help you see how to set them up, examples of setting up two different MCUs are provided:

 Setting up an MGC 100 in Polycom ReadiManager LX100

 Setting up a Radvision MCU-30 in Polycom ReadiManager LX100

Setting up an MGC 100 in Polycom ReadiManager LX100

The steps below provide a general overview of how to set up an MGC 100 in Polycom ReadiManager LX100. The parameter fields that appear for this model are described under Parameter Fields for a Polycom MGC 100 on page 70.

1. Create a resource record for a hub. For details, see Defining a Resource on page 52.

2. After you create the Resource, when prompted, click the Add Equipment link.

The Equipment Information form appears.

3. In the Equipment Category field, select Gateways, Bridges, MCU:

4. In the Equipment Description field, select the type of MCU (for this example,

Polycom MGC 100).

The screen refreshes and Equipment Parameter fields that need to be defined for this MCU appear.

5. Enter the IP Address, Login Name, and Password for the MCU.

For the MGC, this is the IP address of the controller. (If you need to locate this IP in MGC Manager, right-click on the MGC icon and select IP Configuration. The IP Configuration dialog box will open, displaying the IP, Subnet Mask, and Default Gateway.)

You will enter the IP addresses of individual H.323 cards by defining H.323 Services.

Polycom ReadiManager LX100 Scheduling Administrator’s Guide

6. In the Equipment Parameter Information section of the form, define the Services used by this MCU.

This may include Direct Services, Gateway Services, H.320 (ISDN) Services, and H.323 (IP) Services. For more information, see Setting Up Services on page 76.

To see where in MGC Manager to find the information you need to define these services, see Where Services are Set in MGC Manager on page 84.

7. Complete the IVR-related fields, if appropriate: IVR Capable, IVR IP Alias, and IVR Number.

8. Complete the Conference Limits fields: Maximum CP Conferences, Maximum Total Conferences, Maximum Total Participants and Maximum Transcoding Ports.

9. Turn on Alert Management, if desired. (For details, see the discussion of the Alert Management field in Fields in the Equipment Information Form on page 65.)

10. Click Update to save details about the MCU.

Parameter Fields for a Polycom MGC 100

The table below describes parameter settings for an MGC 100. For general step-by-step set-up instructions, see Setting up an MGC 100 in Polycom

ReadiManager LX100 on page 69.

Parameter Field Description

Equipment Parameter Information

Direct Services Click this link to define Direct Connect Services parameters.

Gateway Services Click this link to define specific gateway service channels

H.320 Services (ISDN)

H.323 Services (IP) Click this link to define specific IP service information for each

Parameter fields vary from one type of equipment to another. The fields and descriptions here are an example, shown for a Polycom MGC 100.

Note: You must define Direct Connect for the MGC before you can define it for a video codec that connect to this MGC.

The MGC must also be configured for Direct Connect.

For details, see page 76.

defined in the MGC.

An H.320 service must also be defined, which is referenced in the gateway service form.

For details, see Setting Up Gateway Services on page 78.

Click this link to define specific ISDN dial-out capability and dial rules. You can also select a Least Cost Routing table. For details, see

H.323 card in the MGC. For details, see Setting Up H.323

Services (IP)

Setting Up a Direct Connect Service on

Setting Up H.320 Services (ISDN) on page 81.

on page 79.

70 Setting Up an MCU In Polycom ReadiManager LX100

Chapter 5 - Setting Up and Working with Resources

Parameter Field Description

IVR Capable? (Y/N) Indicates whether the MGC is IVR capable.

Note: When this is set to “Y,” People + Content cannot be used in a conference scheduled through this MCU.

IVR IP Alias The IP number which conference participants will dial to get to

the IVR prompt when accessing a meeting.

IVR Number The ISDN-allocated phone number of the IVR.

Conference Limits The Conference Limits parameters define resource limitations

for this MCU implementation.

Maximum CP Conferences

Maximum Total Conferences

Maximum Total Participants

Maximum Transcoding Ports

Maximum number of licensed continuous presence conferences. This must be a numerical character.

Maximum total conferences at once.

Maximum total of MCU participants at once.

Maximum number of transcoding ports—that is, ports on which both ISDN and IP participants can be connected.

Setting up a Radvision MCU-30 in Polycom ReadiManager LX100

The steps below provide a general overview of how to set up a Radvision MCU-30 in Polycom ReadiManager LX100. The parameter fields that appear for this model are described under Parameter Fields for a Radvision MCU-30 on page 72.

1. Create a resource record for a hub. For details, see Defining a Resource on page 52.

2. After you create the Resource, when prompted, click the Add Equipment link.

3. In the Equipment Information form, select Gateways, Bridges, MCU in the

Equipment Category field:

4. In the Equipment Description field, select the type of MCU (for this example, Radvision Via MCU-60, since it is closet in model functionality to the MCU-30).

The screen refreshes and Equipment Parameter fields that need to be defined for this MCU appear.

5. Enter the IP Address, Login Name, and Password for the MCU.

To see an example of where in the Radvision MCU-30 software you will find this IP, see Where Settings You Need Are Defined in Radvision MCU-30 Software on page 89.

6. Define the H.323 (IP) Services used by this MCU.

For details about setting up H.323 services, see Setting Up H.323 Services (IP) on page 79. To see where H.323 settings are configured for the Radvision MCU-30,

Polycom ReadiManager LX100 Scheduling Administrator’s Guide

see Where Settings You Need Are Defined in Radvision MCU-30 Software on page 89.

Note that for this MCU model, only a link to H.323 (IP) Services shows in the Equipment Parameters section, because this model only supports IP. (Other MCU models may list links to H.320 (ISDN) services, Gateway services, and Direct services.)

7. Complete the IVR-related fields, if appropriate: IVR Capable, IVR IP Alias, and IVR Number.

8. Complete the web-related fields, if appropriate: Web Page, Web Port, and XML Port.

9. Complete the Conference Limits fields: Maximum CP Conferences, Maximum Total Conferences, Maximum Total Participants and Maximum Transcoding Ports.

10. Turn on Alert Management, if desired. (For details, see the discussion of the Alert Management field in Fields in the Equipment Information Form on page 65.)

11. Click Update to save details about the MCU.

Parameter Fields for a Radvision MCU-30

The table below describes parameter settings for an Radvision MCU-30. For general step-by-step instructions for how to set up this MCU, see Setting up a Radvision

MCU-30 in Polycom ReadiManager LX100 on page 71.‘

Parameter Field Description

Equipment Parameter Information

H.323 Services (IP) Click this link to define specific IP service information. For

IVR Capable? (Y/N) Indicates whether the MCU is IVR capable.

IVR IP Alias The IP number which conference participants will dial to get to

IVR Number The ISDN-allocated phone number of the IVR.

Web Page Web page for the MCU.

Web Port Web port for the MCU.

XML Port XML port for the MCU.

Conference Limits The Conference Limits parameters define resource limitations

Maximum CP Conferences

Maximum Total Conferences

Parameter fields vary from one type of equipment to another. The fields and descriptions here are an example, shown for a Radvision MCU-30.

details, see

the IVR prompt when accessing a meeting.

for this MCU implementation.

Maximum number of licensed continuous presence conferences. This must be a numerical character.

Maximum total conferences at once.

Setting Up H.323 Services (IP) on page 79.

72 Setting Up an MCU In Polycom ReadiManager LX100

Parameter Field Description

Chapter 5 - Setting Up and Working with Resources

Maximum Total Participants

Maximum Transcoding Ports

Maximum total of MCU participants at once.

Maximum number of transcoding ports—that is, ports on which both ISDN and IP participants can be connected.

Important Settings for Use with People + Content

If you want to use People + Content in conferences, you must have a a Polycom bridge (MCU) that has “IVR Capable” set to N in the Equipment Parameter section of the Equipment record for that bridge.

If “IVR Capable” is set to Y, selecting a People + Content format for the conference will have no effect.

3rd Party MCU Support

Polycom ReadiManager LX100 supports conference configurations where the MCUs/bridges used for audio/video calls are controlled by outside firms. The setup of this feature is specific to your configuration and requires in-depth changes to your Polycom ReadiManager LX100 database. Please contact your Polycom Support Team for further configuration information.

Setting up a Video Codec in Polycom ReadiManager LX100

Set up for using a video codec with Polycom ReadiManager LX100 includes two main steps:

 Creating a Resource record that defines the resource as a room

 Creating an Equipment record associated with that room for the video codec. In the

Equipment form, you provide details about the IP and login information for the endpoint, define the services used to communicate with the endpoint, and enter some other details that define the endpoint’s capabilities.

Although different video codecs have somewhat different capabilities and features, the overall process of setting one up is similar. The steps below use setup for a Polycom ViewStation MP as an example.

If the codec can use more than one service (direct connect, IP, or ISDN), define each, and then set the method that will be used most frequently in the Default Service field.

Polycom ReadiManager LX100 Scheduling Administrator’s Guide

If you do not define a service for the video codec, it cannot work within Polycom

ReadiManager LX100

If a room contains more than one codec, create a room resource for each codec. Polycom ReadiManager LX100 does not support multiple codecs per room.

To set up a video codec in Polycom ReadiManager LX100

1. Create a resource record for a room. For details, see Defining a Resource on

page 52.

2. After you create the Resource, when prompted, click the Add Equipment link.

3. In the Equipment Information form, select Video Codec in the Equipment

Category field:

4. In the Equipment Description field, select the type of Video Codec (for this example, Polycom ViewStation).

The screen refreshes and Equipment Parameter fields that need to be defined for this video codec appear. (For details about parameter fields for Polycom ViewStation, see Parameter Fields for a Video Codec on page 75.)

5. Enter the IP Address, Login Name, and Password for the Video Codec.

6. Define the Services used by this video codec. This may include Direct Services,

H.320 (ISDN) Services, and H.323 (IP) Services.

For details about setting up these services, see Parameter Fields for a Video

Codec on page 75.

If you set up more than one service, select which should be the Default Service. The person scheduling the conference for this endpoint can select one of the other services, if desired. For details, see Changing How the Connection is Made on page 170.

7. Complete other parameter setting fields, as appropriate. As an example of parameter fields for a Polycom ViewStation, see Parameter Fields for a Video

Codec on page 75.

8. Turn on Alert Management, if desired. (For details, see the discussion of the Alert Management field in Fields in the Equipment Information Form on page 65.)

9. Click Update to save details about the ViewStation.

74 Setting up a Video Codec in Polycom ReadiManager LX100

Parameter Fields for a Video Codec

The table below shows the parameter fields for a Polycom Viewstation MP. For a more general description of how to set up a video codec, see Setting up a Video Codec in

Polycom ReadiManager LX100 on page 73.

Parameter Field Description

Chapter 5 - Setting Up and Working with Resources

Equipment Parameter Information

Control Port Device-specific setting. Blank for ViewStation MP.

Default Service The default service used to connect with this endpoint. If

Direct Service Lets you define a Direct Connect service for this endpoint.

Parameter fields vary from one type of equipment to another. The fields and descriptions here are an example, shown for a Polycom ViewStation MP.

multiple services are available—for example, if a Video Codec can be accessed through either IP or ISDN, or if there is a choice of a Direct Connect, then the user can change the connection method when they schedule the resource. For details about how the user does this, see

Connection is Made

on page 170.

Changing How the

Note: If you are defining Direct Connect for a video codec, you

must already have the Direct Connect service defined in the MCU equipment record, and the MCU must be configured for Direct Connect.

For details, see page 76.

H.320 Service (ISDN) Lets you define the H.320 Service used by this endpoint. Use

this link to enter the ISDN number and specify dialing rules to be used. For details, see on page 81.

Setting Up a Direct Connect Service on

Setting Up H.320 Services (ISDN)

H.323 Service (IP) Lets you define the H.323 Service used by this endpoint and

specify the Alias For details, see

(IP)

on page 79.

HTML Default Page Default page of the built-in web server for this codec. Not

required for a ViewStation.

HTML Interface Port HTTP port for this codec. Not required for a ViewStation.

SNMP Community SNMP Community Name. A community name is used to weakly

authenticate queries to agents of managed network devices.

Telnet Port Port at which this endpoint can be reached via Telnet. Not

required for a ViewStation.

Multipoint Capabilities

If the endpoint is capable of making embedded multipoint calls without a separate bridge, specify the maximum number of calls that can be supported using IP, ISDN, or both. If these fields are all blank, embedded multipoint capability, even if it exists.

If it is desirable to have all multipoint calls ONLY occur from stand-alone bridges, then do not enter values into these fields.

Network Aware Scheduler will not attempt to use any

Setting Up H.323 Services

Polycom ReadiManager LX100 Scheduling Administrator’s Guide

Parameter Field Description

Total IP Parties The maximum number of IP calls that can be made from this

endpoint.

Total ISDN Parties The maximum number of ISDN calls that can be made from this

endpoint.

Total Transcoded Parties

Setting Up Services

Services are used to define how to communicate with MCUs, gateways, and video codecs in your network. The particular services you define will depend on the capabilities of your equipment.

Services are defined in the equipment record for each MCU, gateway, and endpoint. The same settings must be configured for the equipment itself, as well as within Polycom ReadiManager LX100.

Available services include:

 Direct Services. (For details, see Setting Up a Direct Connect Service on page 76.)

 Gateway Services. (Applicable to MCUs only. When a gateway is used, an H.320

Service must be defined for the MCU, as it will be referenced by the Gateway service. For details, see Setting Up Gateway Services on page 78.)

The maximum number of transcoded calls (that is, a combination of IP and ISDN calls) that can be made from this endpoint.

 H.323 (IP) Services. (For details, see Setting Up H.323 Services (IP) on page 79.)

 H.320 (ISDN) Services. (For details, see Setting Up H.320 Services (ISDN) on

page 81.)

If you define multiple services for a video endpoint, you then select which should be used as the default service. The person scheduling the conference can elect to use a different service, if appropriate. For details about how the user adjusts this setting, see

Changing How the Connection is Made on page 170.

Setting Up a Direct Connect Service

Define a Direct Connect service when a video endpoint will be directly connected to an MCU. This is typically associated with V.35 type connections to the MCU.

When Direct Service is used, all multipoint calls originating from the endpoint will be directed through the MCU to which the endpoint is connected. The direct connection can be achieved via RS-366 dialing if so desired.

76 Setting Up Services

Chapter 5 - Setting Up and Working with Resources

In Polycom ReadiManager LX100, Direct Connect service must be defined in both the MCU equipment record and the video codec equipment record.

Direct Connect must be configured in the MCU itself, as well as defined for the MCU equipment record in Polycom ReadiManager LX100.

To set up direct connect service for an MCU or a video codec

1. Open the Equipment form for the MCU or video codec. (For details, see Viewing

Equipment Associated with a Resource on page 63.)

2. Scroll down to the Equipment Parameter Information section of the Equipment form.

3. Click the Direct Service link.

4. If no Direct Service has been defined yet, click the Add New button. (If a Direct

Service already exists, click the Parameter Set link to open the Direct Service page.)

5. For an MCU, enter a Service Name and select a Type. (For details, see Fields in

the Direct Service Form for an MCU on page 77.)

For a video endpoint, complete all required fields in the form. (For details, see

Fields in the Direct Service Form for a Codec on page 77.)

6. When you are finished defining the service, click Update.

7. Click Return to return to the Equipment form.

For video codecs, Direct will now appear in the Default Service list.

8. Click Update to save the changes to the Equipment form.

Fields in the Direct Service Form for an MCU

Field Name Description

Service Name* Name for the Direct Service. This name will appear in the list of

available MCU Services when you create a Direct service for an endpoint.

Type The type of Direct Service: MPI, RS366, or T1

Fields in the Direct Service Form for a Codec

Field Name Description

Service Name* Name of the service.

Direct Connect MCU*

The MCU to which this codec will connect directly.

Polycom ReadiManager LX100 Scheduling Administrator’s Guide

Field Name Description

MCU Service* The name of the MCU service, as defined in the Direct Service

form for the MCU.

Party Name* The MCU Party Name, from the MCU configuration. This field is

case sensitive. The name must exactly match the party name on the MCU.

Dial Number for RS366 IMux

Setting Up Gateway Services

If your enterprise use combination of ISDN and IP dialing, gateway services will need to be defined, usually after the H.320 (ISDN) Services have been defined, because

made successfully, set up all gateway services that your gateway supports.

If you use Least Cost Routing, Polycom ReadiManager LX100 uses the H.320 Service and the Gateway service when looking up Least Cost Routing tables. For more information, see Using Least Cost Routing on page 199.

To set up a gateway service for an MCU

1. Open the Equipment form for the MCU. (For details, see Viewing Equipment

2. Scroll down to the Equipment Parameter Information section of the Equipment

3. Click the Gateway Service link.

4. To create a new gateway service, click the Add New button. If a Gateway Service

5. Complete all required fields in the form. (For details, see Fields in the Gateway

the gateway service references it. To ensure that gateway dialing can be

Associated with a Resource on page 63.)

form.

already exists, click the Parameter Set link to open the existing Gateway Service page.

Service Form on page 79.)

The ISDN number to be dialed, to make the direct connection. This number is defined at the MCU.

6. When you are finished defining the service, click Update.

7. Click Return to return to the Equipment form.

8. Click Update to save the changes to the Equipment form.

9. Repeat steps 4 through 8 until all gateway services have been defined.

78 Setting Up Services

Fields in the Gateway Service Form

Field Name Description

Service Name* Descriptive name of the gateway service. You may want to

include the speed as part of the name.

Prefix* E164 prefix for selecting this service, as specified in the MCU

properties. This is a unique ID for each of the gateway services you define. Each speed will have a unique ID.

For an MGC, the prefix is labeled the “Session Profile ID (E164)” for the Gateway Session Profile in the MGC Manager software.

Channels* Number of 64K channels allocated for the prefix.

Chapter 5 - Setting Up and Working with Resources

H.320 Service Name

Setting Up H.323 Services (IP)

H.323 Services define how MCUs and Video Codecs can be reached through an IP address. The H.323 fields required vary, depending on whether you are defining the service for an MCU or for a video codec, and depending on the specific equipment you are defining.

To set up H.323 (IP) service for an MCU or a video codec

1. Open the Equipment form for the MCU or video codec. (For details, see Viewing

Equipment Associated with a Resource on page 63.)

2. Scroll down to the Equipment Parameter Information section of the Equipment form.

3. Click the H.323 (IP) link.

4. For each H.323 service you want to define, click the Add New button. If you want

to see details of an existing H.323 Service, click the Parameter Set link to open the H.323 Service page.

Name of the H.320 service associated with the dial-in number. An H.320 Service must also be defined for this MCU, using the name that you specify here. Make sure that the name entered here matches the H.320 Service name.

5. Complete all required fields in the form.

The particular fields required vary, depending on whether you are defining an MCU or a video codec. In addition, some equipment may have different required fields. Examples of H.323 fields for two different MCUs and a Video codec are described below, under:

Fields in the H.323 Services (IP) Form for an MGC-100.

Fields in the H.323 Services (IP) Form for a Radvision MCU-30

Fields in the H.323 Services (IP) Form for a Codec

Polycom ReadiManager LX100 Scheduling Administrator’s Guide

6. When you are finished defining the service, click Update.

7. Click Return to return to the Equipment form.

For video codecs, Direct will now appear in the Default Service list.

8. Click Update to save the changes to the Equipment form.

9. Repeat steps 4 through 8 until all H.323 services are defined.

Fields in the H.323 Services (IP) Form for an MGC-100

For an example of where to find these settings in the MGC Manager software, see

Where Services are Set in MGC Manager on page 84.

Field Name Description

Service Name* The name of the H.323 service as defined in the MCU

configuration.

IP Address* IP address connected to the service, as defined in the MCU

configuration.

Alias* Alias corresponding to the service, as defined in the MCU

configuration. This number may include 0-9, #, and *. The alias for the MGC can be found in the Span tab of the H323 Service (see Figure 5-3).

Ports* Number of IP connections available to the service.

Prefix* Prefix for selecting this service. The Prefix for the MGC can be

found in the H.323 Service properties dialog (see Figure 5-2).

Use Gatekeeper?* Indicates whether the MCU is registered with a gatekeeper (Yes

or No), and that the MCU alias will be used for calls.

Fields in the H.323 Services (IP) Form for a Radvision MCU-30

For an example of where to locate these settings in the Radvision MCU software, see

Where Settings You Need Are Defined in Radvision MCU-30 Software on page 89.

Field Name Description

Service Name* The name of the H.323 service as defined in the MCU

configuration. (Shown as “Description” in the Radvision software.)

Channels* Number of 64K channels.

Prefix* Prefix for selecting this service. Figure Figure 5-8 shows where

the prefix can be found in the MCU-30 software.

Mode** Indicates whether CP—Continuous Presence (All see one)—or

SW—switching (See you, see me)—will be used. (Shown as “Voice Activate Method” in the Radvision software.)

80 Setting Up Services

Fields in the H.323 Services (IP) Form for a Codec

Field Name Description

Service Name* The name of the H.323 service.

Alias Alias (also known as E164) corresponding to the service. This is

number that will be dialed if the endpoints are registered with the same gatekeeper. This number is defined in the Gatekeeper service. (If the endpoints are not registered with the same gatekeeper, they will use their regular IP address to connect.)

If endpoints are not registered with a gatekeeper, you still need to define an H.323 service, however you should leave this field blank.

Setting Up H.320 Services (ISDN)

H.320 Services define how MCUs and Codecs can be reached through ISDN. The information required to define the ISDN service (H.320) in Polycom ReadiManager LX100 varies for MCUs and Codecs.

Chapter 5 - Setting Up and Working with Resources

Dial rules for dialing out from endpoints that use ISDN are also set in the H.320 (ISDN) form.

If you will use Least Cost Routing tables, you associate the LCR table with an MCU through the H.320 (ISDN) service for that MCU.

To set up H.320 (ISDN) service for an MCU or a video codec

1. Open the Equipment form for the MCU or video codec. (For details, see Viewing

Equipment Associated with a Resource on page 63.)

2. Scroll down to the Equipment Parameter Information section of the Equipment form.

3. Click the H.320 (ISDN) link.

4. To define a new H.320 service, click the Add New button. If an H.320 Service

already exists, click the Parameter Set link to open the H.320 Service page.

5. Complete all required fields in the form.

Two examples of these fields are described below:

Fields in the H.320 Services (ISDN) form for an MCU

Fields in the H.320 Services (ISDN) form for a Video Codec

6. When you are finished defining the service, click Update.

7. Click Return to return to the Equipment form.

For video codecs, Direct will now appear in the Default Service list.

8. Click Update to save the changes to the Equipment form.

Polycom ReadiManager LX100 Scheduling Administrator’s Guide

Fields in the H.320 Services (ISDN) form for an MCU

For an example of where to find these settings in MGC Manager, see Where Services

are Set in MGC Manager on page 84.

Field Name Description

Details

Service Name* Name of the H.320 ISDN service.

Channels* Number of 64K channels dedicated to the MCU

Number Range* Dial-in number range of service. These are the ISDN numbers

available on an MCU for all endpoints to use. Also known as DID.

Least Cost Routing Selects the Least Cost Routing table to be used for calls made

through this gateway. For details about Least Cost Routing, see

Using Least Cost Routing on page 199.

Dial Rules The entries in the fields under Dial Rules define how the MCU will

dial out to make other calls.

Local Prefix* The prefix required for local dial-out.

Non-local Prefix* The prefix required for long distance dial-out.

International Prefix* The prefix required for international dial-out.

Local Area Codes* A list of local area codes, separated by commas.

Number of Local Digits*

Country Code* The country in which the MCU is located. Polycom

The number of digits to be dialed for local calls.

ReadiManager LX100

numeric code. The country code is the national prefix to be used when an a call is made to this MCU from another country.

will convert the country to the appropriate

Fields in the H.320 Services (ISDN) form for a Video Codec

Define an H.320 service if the endpoint is ISDN-capable. This means that the endpoint can be scheduled to launch ISDN calls to ISDN-only endpoints and to guests. In addition, it can be scheduled to receive ISDN calls from ISDN-only endpoints.

In addition, if there is a failure in an attempted IP call, an alert will be sent notifying the facilitator that ISDN is available, so that a backup ISDN call can be made manually. (ISDN calls are not made automatically.)

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Chapter 5 - Setting Up and Working with Resources

If more ISDN channels are required than the endpoint has, you will receive an error indicating that there are insufficient ISDN channels available.

Field Name Description

Details

Service Name* Name of the H.320 ISDN service.

Channels* The maximum number of ISDN channels available to the

endpoint. A channel is 64 kbps

ISDN Number* Dial-in number used by Polycom ReadiManager LX100 to make

ISDN calls that do not involve Direct Connect.

Country Code Select the country in which this endpoint resides. This is the

country code that needs to be used to contact this endpoint.

Area/City Code The Area Code or City Code portion of the ISDN number.

Number The main portion of this ISDN number.

Dial Rules The entries in the fields under Dial Rules define how the MCU will

dial out to make other calls.

Local Prefix* The prefix required for local dial-out.

Non-local Prefix* The prefix required for long distance dial-out.

International Prefix* The International prefix required for dial-out.

Local Area Codes* The local area code. If there are multiple local area codes,

separate them by commas.

Number of Local Digits*

The number of digits to be dialed for local calls (excludes the prefix).

Country Code* The country in which the endpoint is located. Polycom

ReadiManager LX100

will convert the country to the appropriate numeric code. The country code is the national prefix to be used when an a call is made to this endpoint from another country.

Polycom ReadiManager LX100 Scheduling Administrator’s Guide

Where Services are Set in MGC Manager

You can look up the specific values required to define services for an MGC in Polycom ReadiManager LX100, in the MGC Manager software. The screenshots below show where these are defined in MGC Manager.

Direct Connect Settings in MGC Manager

If you need to locate information about Direct Connect service on an MGC in MGC Manager. Direct, expand the specific MGC you are working with, and then expand MCU Configuration and Network Services. Right-click on the MPI icon and choose Properties.

Gateway Settings in MGC Manager

The figure below shows where you can look up details about the Gateway service in MGC Manager. As shown in the figure below, expand the specific MGC you are working with, and then expand MCU Configuration. Locate the Gateway Configuration icon and expand it, as well. You can then see the H.320 and H.323 services that are defined for the gateway.

Figure 5-1. MGC Manager Screen Showing Where the Gateway is Defined

84 Setting Up Services

Chapter 5 - Setting Up and Working with Resources

H.323 (IP) Settings in MGC Manager

The next three figures show where you can look up details about H.323 services in MGC Manager. As shown in the figure below, expand the specific MGC you are working with, and then expand MCU Configuration, Network Services, and H.323.

To see the details for each H.323 card, right-click on it and choose Properties. The tabs in the Properties dialog box include the information you need to define in the H.323 services in the MCU equipment record in Polycom ReadiManager LX100.

Figure 5-2. MGC Manager screen showing where the H.323 (IP) service is defined

Polycom ReadiManager LX100 Scheduling Administrator’s Guide

Figure 5-3. Span tab of the Network Service Properties dialog box in MGC Manager

The Gatekeeper tab becomes available when you check the External Gatekeeper box on the Settings tab.

Figure 5-4. Network Services Properties dialog box in MGC Manager

H.320 (ISDN) settings in MGC Manager

The next two figures show where you can look up details about H.320 (ISDN) services in MGC Manager. As shown in the figure below, expand the specific MGC you are working with, and then expand MCU Configuration, Network Services, and ISDN.

To see the details for each ISDN connection, right-click on it and choose Properties. The tabs in the Properties dialog box include the information you need to define in the

86 Setting Up Services

Chapter 5 - Setting Up and Working with Resources

H.320 (ISDN) services in the MCU equipment record in Polycom ReadiManager LX100.

Figure 5-5. MGC Manager screen showing where the H.320 (ISDN) service is defined

Polycom ReadiManager LX100 Scheduling Administrator’s Guide

Figure 5-6. Spans and Phones tab of the Network Service Properties dialog box in MGC Manager

88 Setting Up Services

Chapter 5 - Setting Up and Working with Resources

Where Settings You Need Are Defined in Radvision MCU-30 Software

The screens below provide examples of where to locate the information you need to set up Radvision MCUs in Polycom ReadiManager LX100. These sample screens are taken from the Radvision MCU-30 software. If you have a different Radvision MCU, the screens may be different.

IP Address Defined for Radvision MCU-30

As shown in the figure below, the Addressing tab of the MCU-30 Board screen contains the IP address you need to enter in the MCU equipment record in Polycom ReadiManager LX100.

Figure 5-7. Radvision MCU-30 Board screen with IP address

List of Prefixes for Radvision MCU-30

As shown in the figure below, the Services tab of the MCU-30: MCU screen lists the services defined for this MCU. For each service you want to make available, create an H.323 service record in Polycom ReadiManager LX100. This Services list summarizes much of the information you will need, such as Prefix and Description (Service Name).

To see additional detail, drill-down into individual services by double-clicking on an item in the list. Figure 5-8 shows the result of double-clicking on a service.

Polycom ReadiManager LX100 Scheduling Administrator’s Guide

Figure 5-8. Radvision MCU-30 MCU Services screen with list of services

Details about a Service in Radvision MCU-30

This screen appears when you double-click on a service in the list of services. From this screen you can drill-down further, to display details about conference views. To do so, double-click on an item in the Conference Views list; the resulting screen is shown in Figure 5-10 and Figure 5-11.

Figure 5-9. Radvision MCU-30 screen showing details about a service

90 Setting Up Services

Chapter 5 - Setting Up and Working with Resources

Additional Details About a Service in Radvision MCU-30

On the screens shown below, you can determine the Mode setting required in the H.323 Service form in Polycom ReadiManager LX100. The field “Voice Activate Method” sets whether Continuous Presence (All see one) or Switching (See you see me) is used.

Figure 5-10. Radvision MCU-30 screen showing additional details about a service

Changing the Voice Activate Method in Radvision MCU-30

Figure 5-11. Radvision MCU-30 screen selecting the voice activate mode

Polycom ReadiManager LX100 Scheduling Administrator’s Guide

Setting Up Dial-In on the MGC

An entry queue must be created at the MGC for ISDN dial-in participants.

1. Launch the MGC Manager.

2. From the MGC Manager, right-click on Meeting Room and select New Entry

Queue.

3. In the Entry Queue Properties dialog box, create an entry queue by filling in a row in the list at the bottom.

The Service Name is the ISDN service name, and the Dial-in Number is the number that ISDN dial-in participants will use in order to connect to the conference.

4. In Polycom ReadiManager LX100, go to the Equipment form for the MGC.

92 Setting Up Services

Polycom READIMANAGER LX100 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Table of Contents

About This Guide

Conventions

Scheduling and Scheduling Administration

Device Management

System Configuration

Getting Started

System Requirements and Setup

Setting Up Your Browser

Allowing ActiveX controls

Setting the Polycom ReadiManager LX100 Server as a Trusted Server

Accessing and Logging On to Polycom ReadiManager LX100

Moving Around in the Scheduling Administration Module

Tips When Working in the Polycom ReadiManager LX100 Web View

Overview of Setup Tasks

Setting Up the Domain

Fields in the Domain Form

Enabling ICAL

Setting Up Conference Templates

Fields in the Conference Setting Template Form

Setting Up Users and Working with User Data

About User Groups

Creating a New User Group

Fields in the User Group Form

Copying a Group to Create a New Group

Adding Users to Groups

Fields in the User Information Form

Viewing User Permissions

Changing a User’s Password

Sending Broadcast Email to Listed Users

Deleting a User

Setting Up LDAP

The Network Topology Structure

Setting Up and Working with Areas, Zones, and Pipes

Viewing Areas, Zones, and Pipes

Defining an Area

Defining a Zone

Defining a Pipe

Changing Information About Areas, Zones, and Pipes

Deleting an Area, Zone, or Pipe

Defining a Resource

Fields in the Resources Form

Adding ISDN-Only Resources without IP Connections

Viewing Information about Resources

Changing Resource Information

Copying a Resource

Deleting a Resource

Assigning or Removing Resource Facilitators

Associating or Removing a Facilitator from a Resource

Associating or Removing a Facilitator from All Resources in a Zone

Associating Equipment with a Resource

Viewing Equipment Associated with a Resource

Adding Equipment to a Resource

Fields in the Equipment Information Form

Moving Equipment from One Resource to Another

Deleting Equipment from a Resource

Setting Up an MCU In Polycom ReadiManager LX100

Setting up an MGC 100 in Polycom ReadiManager LX100

Parameter Fields for a Polycom MGC 100

Setting up a Radvision MCU-30 in Polycom ReadiManager LX100

Parameter Fields for a Radvision MCU-30

Important Settings for Use with People + Content

3rd Party MCU Support

Setting up a Video Codec in Polycom ReadiManager LX100

Parameter Fields for a Video Codec

Setting Up Services

Setting Up a Direct Connect Service

Setting Up Gateway Services

Setting Up H.323 Services (IP)

Setting Up H.320 Services (ISDN)

Where Services are Set in MGC Manager

Where Settings You Need Are Defined in Radvision MCU-30 Software

Setting Up Dial-In on the MGC