Polycom RCO400 User Manual

SpectraLink® 6300 MCU

Installation

SpectraLink 6000 System

March 2012 Edition 1725-36122-001 Version N

SpectraLink 6300 MCU: Facility Preparation

Patent Information

The accompanying product is protected by one or more US and foreign patents and/or pending patent applications held by Polycom, Inc.

© 1998 to 2012, Polycom, Inc. All rights reserved. POLYCOM logo and the names and marks associated with Polycom's products are trademarks and/or service marks of Polycom, Inc. and are registered and/or common law marks in the United States and various other countries. All other trademarks are property of their respective owners. No portion hereof may be reproduced or transmitted in any form or by any means, for any purpose other than the recipient's personal use, without the express written permission of Polycom.

No part of this manual, or the software described herein, may be reproduced or transmitted in any form or by any means, or translated into another language or format, in whole or in part, without the express written permission of Polycom, Inc.

, the Polycom "Triangles"

Notice

Polycom, Inc. has prepared this document for use by Polycom personnel and customers. The drawings and specifications contained herein are the property of Polycom and shall be neither reproduced in whole or in part without the prior written approval of Polycom, nor be implied to grant any license to make, use, or sell equipment manufactured in accordance herewith.

Polycom reserves the right to make changes in specifications and other information contained in this document without prior notice, and the reader should in all cases consult Polycom to determine whether any such changes have been made.

NO REPRESENTATION OR OTHER AFFIRMATION OF FACT CONTAINED IN THIS DOCUMENT INCLUDING BUT NOT LIMITED TO STATEMENTS REGARDING CAPACITY, RESPONSE-TIME PERFORMANCE, SUITABILITY FOR USE, OR PERFORMANCE OF PRODUCTS DESCRIBED HEREIN SHALL BE DEEMED TO BE A WARRANTY BY POLYCOM FOR ANY PURPOSE, OR GIVE RISE TO ANY LIABILITY OF POLYCOM WHATSOEVER.

Contact Information

Do not remove (or allow any third party to remove) any product identification, copyright or other notices.

Every effort has been made to ensure that the information in this document is accurate. Polycom, Inc. is not responsible for printing or clerical errors. Information in this document is subject to change without notice and does not represent a commitment on the part of Polycom, Inc.

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Please contact your Polycom Authorized Reseller for assistance.

Polycom, Inc. 4750 Willow Road, Pleasanton, CA 94588

http://www.polycom.com

About This Guide

This document explains installation and operation of Polycom’s SpectraLink 6300 MCU and Base Stations. The installation process connects the SpectraLink 6000 System to the facility’s telephone system, and activates the SpectraLink 6000 Wireless Telephones.

Polycom Model Numbers

This document covers the following registered model numbers:

JPI300, MCS300, RCC400, RCO400, RCU100, RCU200, RCU201

Customer Support

Polycom wants you to have a successful installation. If you have questions please contact the Customer Support Hotline at 1-888-POLYCOM (1-888-765-9266).

The hotline is open Monday through Friday, 6 a.m. to 6 p.m. Mountain time.

For Technical Support:

For Knowledge Base:

http://www.polycom.com/usa/en/support/voice/voice.html

For Return Material Authorization: rmacoordinator@polycom.com

Icons and Conventions

This manual uses the following icons and conventions.

Caution! Follow these instructions carefully to avoid danger.

Note these instructions carefully.

Label

This typeface indicates a key, label, or button on SpectraLink hardware.

technicalsupport@polycom.com

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Contents

0 About This Guide ..................................................................... 3

1 Installation Overview ............................................................... 9

Polycom Model Numbers ..................................................................3

Related Documents .............................................................................3

Customer Support ...............................................................................4

Icons and Conventions .......................................................................4

Installation Steps and Responsibilities...........................................10

2 SpectraLink 6000 System Description ...................................... 11

3 SpectraLink 6000 System Components .................................... 13

The Master Control Unit ..................................................................13

Base Stations ......................................................................................16

SpectraLink 6000 Wireless Telephones ..........................................17

Operator’s Console ...........................................................................18

SpectraLink OAI Gateway ...............................................................18

4 Site Preparation .................................................................... 19

Required Materials Provided by Customer ..................................20

Prepare Location for Shelves ...........................................................22

Prepare Power for Shelves ...............................................................26

Run Cables to Base Station Locations ............................................26

Terminate Cables at Base Station Locations ..................................28

Prepare Demarc Blocks ....................................................................29

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SpectraLink 6300 MCU: Facility Preparation

Install Demarc Blocks .......................................................................32

Program Telephone System .............................................................32

Connect Cables from Base Stations and Phone Lines to

Demarc Blocks ...................................................................................33

5 System Installation ................................................................. 39

Facility Analysis ................................................................................39

Check Components ...........................................................................39

Install Shelves ....................................................................................41

Install Intershelf Junction Panel ......................................................42

Connect Power to Shelves................................................................42

Install Cards .......................................................................................44

Connect the Intershelf Junction Panel ............................................47

Connect Demarc Block RJ-21Cables to Interface Module ..........48

6 Install Base Stations ............................................................... 49

Mount Base Stations on Dropped Tile Ceilings ............................49

Mount Base Stations on Finished Ceilings ....................................50

Install Outdoor Base Stations ..........................................................51

Power Up and Check Diagnostics ..................................................52

7 System Initialization ............................................................... 53

8 Test System ........................................................................... 55

Voice-test each Base Station .............................................................55

Run Listen Verify Diagnostic ..........................................................56

9 Site Certification .................................................................... 57

10 Installation Forms .................................................................. 59

Site Preparation Checklist ................................................................59

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Contents

Base Station Location Worksheet....................................................61

Extension Assignments Worksheet ................................................62

Customer Acceptance Form ............................................................63

11 Safety Notices ....................................................................... 65

12 Index .................................................................................... 67

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Installation Overview

Installation has three phases. In most cases, a separate person is responsible for each phase.

1. Site preparation and wire installation: Usually done by a wire

technician or contractor, with the assistance of a customer representative such as a project manager. Please refer to the SpectraLink 6300 MCU: Facility Preparation manual for more information.

2. Installing the SpectraLink system: Done by Polycom or one of our

certified distributors.

3. Programming the customer’s telephone system to work with the

SpectraLink system: Usually done by the customer’s system administrator or technician. Please refer to the LinkPlus Interface Guide for instructions on programming the telephone system at the local site.

Because these major steps require some parallel activities, it is important to coordinate the activities among the persons involved.The following table lists the installation steps and the person typically responsible for each step.

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SpectraLink 6300 MCU: Facility Preparation



Site Preparation

Install Shelves and Interface Modules

Test System and Certify Site

Installation Steps and Responsibilities

Required materials provided by customer

Prepare –48V power for shelves Run cables to Base Stations Terminate cables at Base Stations Prepare and install demarc blocks Program Telephone System ports

Wire demarc blocks for Interface Modules

Survey site and check components Install shelves Install junction panel Connect power to shelves Install cards in shelves Connect junction panel

Install Base Stations in ceilings Install Outdoor Base Stations Check system diagnostics

Program handset features

Prepare location and arrangement of shelves

Connect cables from Base Stations and phone lines to demarc blocks

Connect demarc blocks to Interface Modules

Install Base Stations

Initialize System

Task

Description

Wire

Contractor or

Electrician

   

 



Field Service

Engineer

Customer

Project Mgr/

Sys Admi n

     



 



 



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SpectraLink 6000 System Description

This section generally explains the installation and site requirements of the SpectraLink 6000 System. The SpectraLink 6000 System is a wireless communication system that allows hand-held SpectraLink 6000 Wireless Telephones to communicate using the existing telephone system.

The SpectraLink 6000 System’s advanced micro-cellular architecture utilizes Base Stations, or cells, located throughout the facility to accommodate on-premise roaming. As a handset user moves within the coverage area, the call is seamlessly passed between cells. The SpectraLink 6300 MCU supports up to 3,200 users and millions of square feet of coverage, resulting in a scalable enterprise-wide wireless voice solution.

For simplicity, this manual refers to the existing wired phone system, whether an on-premises PBX or Telco-provided Centrex system, as the “telephone system.”

The SpectraLink 6000 System uses a micro-cellular design consisting of three primary components: the Master Control Unit (MCU), Base Stations, and Wireless Telephones (handsets). The following diagram shows an overview of the system.

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SpectraLink 6300 MCU: Facility Preparation

SpectraLink 6000 System

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SpectraLink 6000 System Components

The Master Control Unit

The Master Control Unit is the processing center for calls to and from the SpectraLink 6000 System. It consists of at least one primary shelf (MCS300) and may have up to 19 expansion shelves. Residing adjacent to the telephone switching equipment, the MCU operates as a standalone, external system while maintaining full PBX functionality for handset users.

The MCU connects to the telephone system in two ways. The MCU can either interface with analog ports of the host telephone system or, in many cases, connect directly to the telephone system (PBX or key/hybrid system) via a digital interface. A digital interface provides the advantage that all switch features, such as call party name display and multiple line appearances, are preserved for the end user.

The MCU provides connectivity from the telephone switch to the wireless system components. Telephony ports for each handset are commissioned from the telephone switch. Base Stations, which provide the wireless link to the handsets, are wired directly to the MCU.

The SpectraLink 6000 System topology

Components in the SpectraLink 6000 System are designed in a star topology. At the center is the SpectraLink 6300 MCU. The primary shelf contains the system controller, which manages the call processing for the wireless network. Additional expansion shelf controllers manage intra-shelf calling and work with the system controller to pass calls within the wireless network and to the telephony switch. All shelves provide universal slots for up to ten Interface Modules. Interface Modules connect Base Stations and

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SpectraLink 6300 MCU: Facility Preparation

handsets to the system. Up to 20 shelves can be connected together to maximize the system capacity.

The following diagram illustrates a sample star topology for the SpectraLink 6000 System.

SpectraLink 6300 MCU - Star Topology

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SpectraLink 6000 Wireless Telephone Components

Shelf

Shelves are designed for 19” rack or wall mounting. Each shelf has 12 universal card slots. The first two slots are reserved for controller cards, the remaining ten slots are for Interface Modules. Wiring to each card is on the front panel. Power is -48V DC through the back or side panel.

System Controller (CSC or CSO301, 306, and 320)

Each system requires one system controller card, which occupies two slots (slots 1 and 2) in the main shelf. The system controller supports call routing within the entire system and to external ports. Each model number of System Controller (301, 306, and 320) supports a different number of expansion shelves. The CSO model System Controller supports Open Application Interface (OAI) enabled expansion shelves.

Two RS-232 serial ports are provided on the system controller. Serial ports can be used for multiple purposes, including local administration, remote administration and diagnostics (via modem), OAI applications and call detail recording. One standard 10-base T Ethernet port is also provided (for future use).

Expansion Shelf (CSC300, CSO300)

An Expansion Shelf Controller (CSC300) resides in slot 2 of each expansion shelf. The Expansion Shelf Controller manages intra-shelf traffic and communicates with the system controller. The CSO300 Expansion Shelf Controller supports an OAI enabled expansion shelf.

Part Numbers with a CSO prefix have the same functionality and capacity as the corresponding CSC Part Numbers and also support the Open Application Interface(OAI)

Interface Modules (CPA, CPU, CPM, CPP, CPF316)

Telephone line and Base Station connections are made to the Interface Module. Each card provides 16 line (handset) interfaces and 6 Base Station interfaces. Interface Modules are installed in slots 3 through 12 on a shelf. Interface Modules include: Analog (CPA316), Universal (CPU316), Mitel interface (CPM316), four-wire digital (CPF316), and Panasonic (CPP316). The Interface Module type is defined via the

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SpectraLink 6300 MCU: Facility Preparation

Operator’s Console and software when the card is installed. Interface Modules of different interface types can be mixed within a shelf.

Interface Modules are “hot swappable”; they can be removed and replaced without affecting service on the rest of the system.

Intershelf Junction Panel (JPI300)

The Intershelf Junction Panel (JPI300) connects Expansion Shelf Controllers on expansion shelves to the system controller, creating a completed communication channel between network elements. The Intershelf Junction Panel physically connects the network, converting RJ-21 connections from the System Controller to the RJ-45 connection on the Shelf Controller.

Base Stations

Radio Base Stations,or cells, provide the communication channel between the MCU and the handsets. The Base Station and handset use digital spread spectrum radio transmission in the 902-928 MHz frequency band.

Each Base Station supports multiple users and covers a transmission area in excess of 50,000 square feet. The signal propagation is dependent on transmission obstructions within the building. A call is passed from one Base Station to another as the user walks throughout the coverage area. The SpectraLink 6000 System is designed to provide seamless coverage, enabling real-time hand-off of active calls.

Base Station

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SpectraLink 6000 Wireless Telephone Components

ccSpectraLink 6000 System

The ccSpectraLink 6000 System (WTS) is designed to meet the high simultaneous call capacity and advanced level of telephone feature integration of the call center environment. The ccSpectraLink 6000 System uses a special High Density Base Station which can be installed with minimal spacing (as little as 20 feet between Base Stations.)

SpectraLink 6000 Wireless Telephones

The SpectraLink 6000 Wireless Telephone is a durable wireless telephone that operates with all the functionality of a wired desk phone. Weighing only six ounces and ergonomically designed, the handset is comfortable and easy to use. The monolithic design of the handset, with no moving parts, will withstand a physically demanding work environment. The handset’s alphanumeric display supports messaging from either the telephone switching equipment or an external data application. The handset provides up to four hours of talk time and 80 hours of standby between battery recharges.

When the SpectraLink 6000 System is connected to the telephone system using analog ports, the handset will provide many of the calling features of a desk phone, including transfer, conference calling, and hold. When the system is digitally interfaced to the phone system, the handset will also support the advanced features of the host telephone system such as calling party name display and multiple line appearances.

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SpectraLink 6300 MCU: Facility Preparation

SpectraLink 6020 Wireless Telephone

Each handset requires a line appearance (port) from the telephone system. Typically the handset extension number corresponds with the user’s internal telephone extension number. On most switching systems the user’s desk phone and the handset port can be bridged so that incoming calls ring both phones simultaneously.

Operator’s Console

The system uses a proprietary software program for administration and maintenance. The software is loaded to the Operator’s Console, an IBM-compatible personal computer, located close to the SpectraLink 6300 MCU. The PC is used to register each handset and Base Station, enter user information, monitor system operations, and initiate remote diagnostics.

SpectraLink OAI Gateway

The SpectraLink OAI Gateway and application server are optional components which enable third-party applications (such as nurse call systems) to communicate with SpectraLink Wireless Telephones.

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Site Preparation

The following steps must be completed before installing the system hardware. If the steps are not already completed refer to each individual section for details.

 MCU location prepared. Typically the MCU is installed in the

telephone equipment room. This location must have sufficient backboard space or rack space, and -48 volt power available.

 The correct number of cross-connect blocks (or equivalent) are

installed and connected to a 25-pair Telco wire terminated with an RJ-21 male connector at the MCU location. The number of blocks required depends on the number and type of Interface Modules installed. Refer to Chapter 4, section more information.

Prepare Demarc Blocks

for

 A two-pair cable to each Base Station as designated on the

building floor plans.

 The Base Station wiring is terminated with RJ-45 crimp-on plugs

at the designated Base Station locations. Refer to Chapter 4, section information.

 The Base Station wire is terminated at the appropriate cross-

connect demarc blocks. Refer to Chapter 4, section

from Base Stations and Phone Lines to Demarc Blocks

 The analog or digital phone extensions from the phone system are

terminated at the appropriate cross-connect demarc block and the block is labeled. Refer to Chapter 4, section

Base Stations and Phone Lines to Demarc Blocks

 A dedicated dial line is available with an RJ-11 jack for the

diagnostic modem.

 An IBM-compatible PC is available to serve as the Operator’s

Console for system administration.

 A system administrator is designated for the SpectraLink system.

This person should be present for the installation. The Polycom field service engineer will provide system training to the system administrator on the day following the installation.

Terminate Cables at Base Station Locations

Connect Cables from

for more

Connect Cables

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SpectraLink 6300 MCU: Facility Preparation

Required Materials Provided by Customer

Required hardware

 Rack The shelves are designed to fit into a 19” mounting rack.

Each shelf measures 15” high x 19” wide x 9” deep, and weighs approximately 35 pounds fully loaded.

 Backboard Space As an alternative to rack mounting, the shelves

can be wall mounted to 3/4” plywood securely screwed to a wall.

 Screws Required to mount the shelves to the wall, or to secure it

in the rack. For wall mount, six #10 5/8” panhead wood screws (or similar device) are required. For rack mount, screws required are determined by the rack requirements; typically 10-32 or 1/4-

20. For multi-shelf systems, four 1.75” #8 panhead wood screws are required to secure the Intershelf Junction Panel to the backboard, along with standoffs at least 1.5” long with 1/4” inside diameter.

 Power and Conduit -48V Power Source and conduit for connection,

either 1/2” BX metallic or NMX conduit. Three #8 insulated rings for use with #14 AWG wire are required for each MCS300 to be installed.

 25-Pair Cables RJ-21 male at MCU end, required to connect the

shelves to the cross-connect blocks.

 Cross-Connect Blocks Required to connect the PBX ports and the

Base Stations to the MCU.

 Ladder Polycom installation crew will require a ladder to reach

the Base Station locations. Ensure that a ladder of adequate height is available for the crew’s exclusive use upon arrival.

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Site Preparation

Operator’s Console PC

A PC must be available to perform system administration and diagnostics The PC must conform to the following specifications:

• An IBM-compatible personal computer, 486 or above (with a 16

MHz clock or faster)

• A hard disk with at least 2 Mbytes free space

• At least 640k bytes of RAM

• MS-DOS 3.2 (or later), or MS-Windows 95 (or above) or NT

• A 3 1/2” floppy-disk drive (high density, 1.44 Mbytes)

• One RS-232 serial port for connection to the system controller

If remote access is required, the customer must supply an external modem, 9600 baud or faster.

System administrator

One person (or more, depending on the size of the system) must be designated as the system administrator for the SpectraLink 6000 System. This person is often also the company’s telephone system administrator. This person should know the location of the company’s current telephone equipment, have access to the telephone room, know the telephone system’s feature codes, and should be present for the installation. If there is not currently a person carrying out such duties, someone must be designated as system administrator.

The system administrator’s tasks are minimal but may take up to two hours per week for a large system. The system administrator should have access to the location of the SpectraLink system and be competent to perform the following functions:

• Swap system components (handsets, Base Stations)

• Swap an Interface Module

• Perform or direct basic moves, adds and changes to a telephone

system

• Perform or direct the receiving and shipping of components

• Train users with video and handouts

The system administrator should be available for training at the time of the Polycom installation. The system administrator is given

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