Polycom RAS200A, 3725-18101-001B User Manual

Polycom RAS200A

Administrator’s Guide

Version 1.0.0

August 2006

P/N 3725-18101-001B

Trademark Information

Polycom®, the Polycom logo design, SoundStation®, SoundStation VTX 1000®, ViaVideo®, ViewStation®, and

Vor tex ® are registered trademarks of Polycom, Inc. Conference Composer™, Global Management System™, ImageShare™, iPower™, MGC™, PathNavigator™, People+Content™, PowerCam™, Pro-Motion™, Siren™, StereoSurround™, Visual Concert™, VS4000™, and VSX™ are trademarks of Polycom, Inc. in the United States and

various other countries.

All other brand and product names are trademarks or registered trademarks of their respective companies.

Patent Information

The accompanying product is protected by one or more U.S. and foreign patents and/or pending patent applications held by Polycom, Inc.

Disclaimer

This software is provided 'as is' with no explicit or implied warranties in respect of its properties, including, but not limited to, correctness and fitness for purpose.

Polycom Inc. 4750 Willow Road Pleasanton, CA 94588-2708 USA

No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law, reproducing includes translating into another language or format.

As between the parties, Polycom, Inc. retains title to, and ownership of, all proprietary rights with respect to the software contained within its products. The software is protected by United States copyright laws and international treaty provision. Therefore, you must treat the software like any other copyrighted material (e.g., a book or sound recording).

Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc. is not responsible for printing or clerical errors. Information in this document is subject to change without notice.

License Terms

The free distribution and use of this software in both source and binary form is allowed (with or without changes) provided that:

1. distributions of this source code include the above copyright notice, this list of conditions and the following disclaimer;

2. distributions in binary form include the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other associated materials;

3. the copyright holder's name is not used to endorse products built using this software without specific written permission.

About This Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v

Documentation Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . -v

Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . -v

Contacting Polycom Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . -vi

1 Overview of Polycom RAS200A . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Features and Capabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Minimum System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

2 Configuring the Polycom RAS200A . . . . . . . . . . . . . . . . . . . . . 2-1

Logging In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Entering Licensing Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

Changing the Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3

Viewing or Changing Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4

Changing System Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5

Setting up MGC Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6

Editing MGC Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8

Deleting MGC Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9

Contents

3 Maintaining the Polycom RAS200A . . . . . . . . . . . . . . . . . . . . . 3-1

Shutting Down the Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

Rebooting the Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

Downloading Log Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

Upgrading the Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

Performing a Factory Reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3

Maintaining the Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3

Backing up the Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4

Restoring the Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5

4 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

Checking the Server Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

Verifying the MGC Device Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

Using the Failure Viewer Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

iii

Administrator’s Guide

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

About This Guide

This document, Polycom RAS200A Administrator’s Guide, describes how to configure, maintain, and troubleshoot errors for the Polycom RAS200A server.

Documentation Resources

In addition to this guide, the available documentation that describes the Polycom RAS200A server includes:

• Polycom RAS200A Getting Started Guide

• Deployment Guide

• Alcatel OmniPCX Enterprise User’s Guide

Conventions

This guide follows these conventions:

• Boldface indicates an action that you perform in the application.

• Blue italics indicate references to other sections in this document.

• Italics indicate another related document.

Polycom RAS200A Administrator’s Guide

Contacting Polycom Technical Support

For additional help, contact your Polycom Administrator or Polycom Technical Support at one of the following:

• 1-800-POLYCOM

• 408-474-2050

• techsupport@polycom.com

Overview of Polycom RAS200A

The Polycom RAS200A server provides a video conferencing management application that enables video communications in point-to-point and multipoint video conferences.

Features and Capabilities

The Polycom RAS200A has the following features and capabilities

• Registration, maintenance, and management of VSX and PVX video endpoints.

• Registration, maintenance, and management of MGC devices, to enable multipoint video conferences.

• Video conference creation, modification, and deletion.

• Enabling of point-to-point and multipoint calls.

Minimum System Requirements

To interact with the Polycom RAS200A, the client computer must meet the following minimum system requirements:

• Microsoft Windows XP Professional, SP2

• Internet Explorer 5.5

• Intel Pentium-II processor

• 64 MB RAM (128 MB is recommended)

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Administrator’s Guide

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Configuring the Polycom RAS200A

This chapter describes how to configure the Polycom RAS200A.

Logging In

You access the Polycom RAS200A through Microsoft Internet Explorer.

To access the Polycom RAS200A

1. Launch Internet Explorer.

2. Type the IP address of the system in the Address line, and press Enter.

For example:

To log in to the Polycom RAS200A

Enter the Administrator’s password, and click Login. The default password is

To download documentation for PVX VOA

1. On the Login screen, click the Downloads link.

2. In the screen that appears, select the guides or guides that you want to

download, and click OK.

http://YOUR_SERVER’S_IP_ADDRESS

admin

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