Polycom MGC WebCommander User Manual

MGC WebCommander

Web Server Manager

User’s Guide

Ve rsion 9.0

Catalog No. DOC2137C Version 9.0

Proprietary and Confidential The information contained herein is the sole intellectual property of Polycom, Inc. No distribution, reproduction or unauthorized use of these materials is permitted without the expressed written consent of Polycom, Inc. Information contained herein is subject to change without notice and does not represent commitment of any type on the part of Polycom, Inc. Polycom and Accord are registered trademarks of Polycom, Inc.

Notice While reasonable effort was made to ensure that the information in this document was complete and accurate at the time of printing, Polycom, Inc., can n ot assume responsib ility for any errors. Ch an ges and/or correcti ons to th e information contained in this document may be incorporated into future issues.

Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

MGC Web Server Architecture . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

The Network Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

About this User’s Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4

Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5

Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5

MGC Web Server Manager Basics . . . . . . . . . . . . . . . . . . . . . 2-1

Starting the MGC Web Server Manager Application . . . . . . . . . . . . . 2-3

The Web Server Manager Toolbar . . . . . . . . . . . . . . . . . . . . . . . 2-6

Upgrading from a Previous Version . . . . . . . . . . . . . . . . . . . . . . 2-7

Displaying the Database Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10

Connecting to the MGC Web Server . . . . . . . . . . . . . . . . . . . . . . . . 2-12

Connecting/Disconnecting to/from an MCU . . . . . . . . . . . . . . . . . . 2-13

Connecting to an MCU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13

MCU Statuses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14

Disconnecting from an MCU . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14

Setting the Communication Parameters . . . . . . . . . . . . . . . . . . . . . . 2-15

Setting Defau lts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

Defining Conference Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3

Defining Participant Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-36

Defining MGC Manager Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . 3-49

User Defined Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-51

Managing the Default Sets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-55

Defining a Default Set as Global Defaults Set . . . . . . . . . . . . . 3-56

Assigning a Default Set to other Users . . . . . . . . . . . . . . . . . . . 3-57

Designating a Database as the Private or Global Default

Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-58

Default Conference Templates . . . . . . . . . . . . . . . . . . . . . . . . . 3-58

Options Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

Table of Contents

Auto Cascade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

Auto Cascading Mechanisms . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

Chairperson Activation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3

Implementation of Chairperson DTMF features . . . . . . . . . 4-3

Auto Cascading Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4

Auto Cascade Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4

Configuring the Cascading Links using the Web Server

Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5

MCU Redundancy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8

Redundancy Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9

MCU Redundancy Configuration . . . . . . . . . . . . . . . . . . . . . . . 4-10

MCU Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12

Defining the Backup Parameters . . . . . . . . . . . . . . . . . . . . . . . 4-12

Automatic Email Language Formatting . . . . . . . . . . . . . . . . . . . . . . 4-14

Configuring the Sender’s & Meeting Organizer’s Default E-mail

Addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-21

Application Error Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-24

Administrator Email Notification Settings . . . . . . . . . . . . . . . . . . . . 4-26

Administrator’s Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1

Defining an MCU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1

Viewing the MCUs List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4

Sorting the MCUs List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4

Defining a New Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5

Viewing the Labels List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6

Sorting the Labels List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6

Defining Permissions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7

Viewing the Permissions List . . . . . . . . . . . . . . . . . . . . . . . . . . 5-18

Sorting the Permissions List . . . . . . . . . . . . . . . . . . . . . . . . 5-19

Predefined Permissions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-19

Defining a New User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-24

Viewing the Users List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-30

Sorting the Users List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-30

Automatically Adding Authenticated Windows Users to the Users

List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-31

Manually Adding Windows Users to the Users List . . . . . . . . . 5-32

Assigning Users to Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-33

Ad Hoc Conferencing and Conference Access Using

WebCommander for Authentication . . . . . . . . . . . . . . . . . . . . . 5-36

Ad Hoc Conferencing using WebCommander Server as the External Database Application for Conferenc e Initiation

Authentication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-37

Conference Access Authentication Request using WebCommander as the External Database Application . . . 5-40

Conference Access - Chairperson Password Authentication Request using WebCommander as the External Database

Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-42

Defining Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-45

Defining a New Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-46

Setting the Access Rights to the Group . . . . . . . . . . . . . . . . . . . 5-48

Default Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-50

New Private Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-51

Defining Personal Scheduler Templates . . . . . . . . . . . . . . . . . . . . . . 5-54

Refreshing the Database List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-55

Refreshing the Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-56

Appendix A: Using a Web Portal to Link with the

WebCommand e r . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1

Embedding the WebCommander in the Web Portal . . . . . . .A-3

Creating the CustomerUser Table . . . . . . . . . . . . . . . . . . . . . A-3

Creating the Links from the Web Portal to the

WebCommander . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-4

Appendix B: Monitoring a Conference in the WebCommander

using a URL or Form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-1

Optional Parameter Scenario Description . . . . . . . . . . . . . . .B-1

URL Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .B-2

iii

Table of Contents

Before You Begin

(

)

Overview

The MGC Web Server Manager application is the user interface to the MGC Web Server. It allows the user to communicate via the Web Server with the MCUs. It provides dat abase access via the Web pages and manages the Web site that contains the reservation pages.

MGC Web Server Architecture

The MGC Web site is a location on a computer network. It contains reservation information in the form of pages that can be accessed by users logging into the site with browser applications such as Microsoft Internet Explorer or Netscape Communicator.

The Internet client connects to the Web site located on the Internet server and, via the MGC Web Server, gains access to the reservation pages, the database tables, and the MCU that runs the conference.

nternet users

Access the

MGC WebComman der

site via Internet Browser

MGC Manage

Application

MGC Manager

Application

MGC Manager

Application

LAN

Hosts the: * MGC Web Server * MGC Web Server Manager application * MGC WebCommander site

Database Server

Internet

Internet Server and

optional

Public Database

MCUs

1-1

Chapter 1 - Before You Begin

The Network Server

The network server contains the following applications:

• Database Server (SQL server or the Access application): enables

access to various database tables, such as MCU list, Users list, and Groups

• Internet Information Services (IIS) Server: runs the Web pages and

enables users to access these pages via the Internet and make conference reservations

• MGC Web Server: communicates with the IIS server, the Database

server, and the MCUs. This is the core of all the data exchange performed in the Web site. Using the MGC Web Server Manager application, users manage the MCUs connected to the Server, add database accesses via the Web pages, and manage the reservation pages.

1-2

MGC Web

Server

Manager

Application

Internet

Information

System

MGC

Web Server

Database

Server

The SQL server and the IIS server can be installed on separate servers, however it is recommended that all three server-applications be installed on the same network computer.

MGC Web Server Manager User’s Guide

From the MG C WebCommander Server Manager the following tasks are performed:

• Connect/disconnect MCUs

• Define access rights (Permissions) to the various modules of t he MGC

Web Server Manager application

• Define Groups to organize the dat ab ase. Users can onl y acc ess Gr oups

to which they are assigned. Reservation and Participant templates are created from within a Group and can be viewed only by Users who have access rights to that Group.

• Define the MGC Web Server Manager Users and their access rights

• Define the conference, participant and general system default

parameters. Users cannot modify most of these parameters if they do not have the appropriate access rights.

This guide describes the MGC Web Server Manager features.

1-3

Chapter 1 - Before You Begin

About this User’s Guide

The MGC WebCommander Web Server Manager User Guide includes the following topics:

• Chapter 1 - Overview

Provides a general description of MGC WebCommander Server Manager, its configuration and its main features.

• Chapter 2 - MGC WebCommander Server Manager Basics

Includes information you need to get the MGC WebCommander Server Manager application running and describes the application's main window, menu, toolbar, displaying the database tables, connecting to the MGC Web Server and connecting to MCUs.

• Chapter 3 - Setting Defaults

Includes step-by-step instructions for setting up and managing default sets for conference templates, participant templates, User Defined field titles and various system parameters.

• Chapter 4 - Options Settings

Information you need to configure the Optional Settings of the Web Server Manager.

• Chapter 5 - Administrator’s Tasks

Includes step-by-step instructions for defining new MCUs, Permissions, Groups, Users, Labels and MGC Personal Scheduler templates. These tasks can be performed by users with system administrator permission only.

• Appendix A - Using a Web Portal to Link with the

WebCommander

Three WebCommander conferencing features can be accessed from a Web Portal via links that are available in the Web Portal

• Appendix B - Monitoring a Conference in the WebCommander

using a URL or Form

You can open a moni tor in g window of a sin gle conference in any Webbased application by adding the conference URL to that application.

1-4

Prerequisites

This document assumes that the user has the following knowledge:

• Familiarity with the Windows NT environment and interface

• Basic knowledge of video conferencing concepts

Conventions

Before using the MGC WebCommander Server Manager application, it is important to unders tand t he te rms and co nventi ons use d in this Guide.

• The term "Double-click" is used when you need to click twice on an

• The term "Select" or "Click" is used to highlight a part of the window,

• The term "Right-click" is used when you press the right mouse button

• The term "Click OK" means that you can either click the OK button

• Keyboard keys appear in capital letters, between these two symbols

• The plus sign (+) between two key n ames indicate s that you must p ress

• Bold type appearing in the tex t, or in a procedure ind icates the word o r

• Italic type appearing in the text or in a proce dure indi cates the name of

• Tips and notes appear in a different typeface:

MGC Web Server Manager User’s Guide

entry to modify it.

dialog box or menu, to be changed with your next action.

on an entry to open a pop-up menu.

with the mouse, or press the <Enter> key on the keyboard.

< >. For example, the Shift key appears as <Shift>.

and hold down one key while pressing down the second key. For example, "press <Alt>+<P> means that you press and hold down the Alt key while you press the P key.

the character that you should type into a t ext box from the keyboar d. It is also used to indicate the name of the menu, button or function that you should select.

menu, dialog box or field from which an option should be selected or into which parameters should be entered.

This is an example of notes that you may encounter throughout this Guide.

1-5

Chapter 1 - Before You Begin

1-6

MGC Web Server Manager Basics

The MGC Web Server Manager enables users access to the database. The database is divided into two modules:

• Administrative tables – the configuration tables that enable the

administrator and users who have the right to modify these tables to define MCUs, system Defaults, Labels, Permissions, Users and Groups. In addition, the administrator can perform maintenance and configuration tasks relating to the database itse lf. The configuration is performed through the MGC Web Server Manager application.

• User T ables – This m odule is divided into two segm ents: P artici pants &

Conference Templates and Master Templates. The Participants an d Conference T emplates segmen t includes the Participant and Conference templates that are organized in Groups. Users can only man age templates assigned to Groups to which they have access rights. The Groups and their access rights are defined in the MGC Web Server Manager module. The Master Templates segment includes Master templates that are organized in Master Template Groups (usually other than the Participants and Conference Template Groups).

Administrative

Tables

Master

Templates

Table

Participants

Table

Reservations

Table

Database

Labels Table

MCUs T able

Permissions

Table Users Table

Groups Table

2-1

Chapter 2 - MGC Web Server Manager Basics

Important!

When both the MGC WebCommander and the MGC Manager applications use the same database, the administrator tables defined in the MGC Web Server Manager will apply to the MGC Database Manager and vice versa. Therefore, the various tables may include parameters that apply only to the WebCommander and others that will apply only to the MGC Manager. Users may access the database via the MGC Web Server Manager or the MGC Database Manager and perform changes in the administrator tables. These changes will apply to both applications.

This manual describes the various Web Server Manager tables and their configurations.

2-2

MGC Web Server Manager User’s Guide

Starting the MGC Web Server Manager Application

To start the MGC Web Server Manager application:

1. On the Start – Programs menu, click MGC Web Manager ver 9.0, and then click MGC Web Server Manager.

The Database Login dialog box opens.

2. Enter your Login Name and Password as defined in the database.

The MGC Web Server Manager is installed with the following default login names and passwords:

Table 2-1: Default Users

User Name Password Permission Type

admin1 123 Administrator oper1 123 Operator user1 123 Moderator

2-3

Chapter 2 - MGC Web Server Manager Basics

T able 2-1: Default Users

User Name Password Permission Type

user2 123 Moderator (Monitoring Only) part1 123 Participant

These users differ in the functions they are allowed to perform and the information they can access. For a detailed description of each of the default permission types, see Chapter 4, Permissions.

When accessing the MGC Web Server Manager application for the first time, it is recommended to log in as an administrator, to be able to define various defaults, permissions and new users.

3. Click OK.

The MGC Web Server Manager window opens.

The MGC Web Server. The Web Server is currently disconnected from MGC Web Server Manager application

List of the databases registered in the ODBC (even if the database is not registered in the Web Server Manager Database)

2-4

Now you can add/modify entries in the various databases tables, such as MCUs, Defaults, Groups, Permissions, Users, Master Groups and Labels.

MGC Web Server Manager User’s Guide

When Secure Mode is enabled for the WebCommander environment, the Secure Mode is indicated by a lock icon that appears in the right corner of the Status bar of the Web Server Manager application.

Secure Mode indication

To connect or disconnect MCUs to/from the MGC Web Server Manager application you must first connect to the MGC Web Server. For more information, see “Connecting to the MGC Web Server” on page 2-12.

2-5

Chapter 2 - MGC Web Server Manager Basics

The Web Server Manager Toolbar

The following buttons appear in the Web Server Manager toolbar:

Icon Name Description

Copy Copies the selected record from a Web Server

Manager table to the clipboard.

Paste Pastes an entry from the clipboar d to the se lected

table. This option is enable d when the t able category is selected in the Browser area.

Small Icons

List Lists each of the table entries using a small icon

Details Click this button to show the det ails of each of the

Help Displays the About window indicating the version

Up one level

Refresh Database List

Refresh Database

Lists each of the table entries using a small icon and the entry name. The list is displayed horizontally.

and the entry name. The list is displayed vertically.

table entries. The details are displayed in a table format allowing you to sort the list according to a selected column.

number of the Web Server Manager application.

Use to move one level up in the database tree.

Updates the databases list used by the system when a datab as e was added to the OD BC li st v ia the Control Panel and not from within the Web Server Manager application.

Use to view changes that were made to the database by other users, or via the MGC Database manager, particularly when modifying the Groups table.

2-6

Upgrading from a Previous Version

When upgrading from a previous version of the MGC Web Server Manager, the old database is saved during the installation procedure. If there are discrepancies in the number of fields between the old and the new databases, the system queries whether to update the existing database to the new format.

To upgrade the MGC Web Server Manager:

1. Start the MGC Web Server Manager application.

2. Log in as described in “Starting the MGC Web Server Manager Application” on page 2-3. When logging in the first t im e after the installation, the system prompts you whether to update the databases installed in the system.

Windows 95/98 do not support Unicode, therefore when upgrading from a previous version, the language tables will not be upgraded. In such a case, perform the upgrade from a computer where Windows NT/2000 is installed.

3. Select Yes to automatically update the database (recommended), or No to leave the database unchanged. If you select No, new entries to the database via the MGC Web Server Manager will not be saved.

MGC Web Server Manager User’s Guide

If you have selected Yes, a dialog box opens, informing you that it is recommended to backup the database before updating them (as precaution in case the update process fails for any reason).

4. (Optional) Backup the database. (The backup process is described in the MGC WebCommander Release Notes document).

5. To continue with the update process, click Yes. If you select No, the update process will be aborted and you will have to

restart once you are ready.

2-7

Chapter 2 - MGC Web Server Manager Basics

The Update Databases dialog box is displayed, indicating which databases require updating.

It is recommended to update all the databases you intend to use. To cancel the update of a database, clear the check box next to that database name.

6. Click the Apply button to update the selected databases.

The updating process may take time, depending on the size of the database. At the end of the process, the Update Database Results dialog box opens, listing the fields that were updated.

2-8

MGC Web Server Manager User’s Guide

The Update Database Results dialog box is displayed only in Windows 95/98 environment. It is not displayed when the Operating System is Windows 2000/ NT.

7. Click OK to return to the Update Databases dialog box.

When you open the MGC Web Server Manager for the first time after an upgrade and you have not yet updated the database, you can do it later using the Add/Remove Connection to the ODBC from the Options menu.

8. In the Update Database dialog box, click Close to exit the update process.

2-9

Chapter 2 - MGC Web Server Manager Basics

Displaying the Database Tables

In the MGC Web Server Manager window, click th e plus [+] icon next to the icon of the database whose tables to display.

Browser Area

Database Tables

These tables are displayed only when an administrator is logged in

Status Area

The database tree is displayed. The tree categories, which represent the database tables, change according to the permission assigned to the user who logged into the database. If the user does not have a permission to read and write all tables, the user will only be able to view and modify the Default tables that s/he owns. Users with full access rights to the database (administrators) will be able to view and add new entries to all database tables. These tables can then be used by all the database users.

The following tables are available in the database tree:

• Defaults – Enables users to define conference, participant and general

system default parameters. In addition, you can define whether the User Defined fields will ap pear in the M GC Manager and WebCommander applications, and if yes, the titles of these fields in the MGC Manager application. Users with permission to modify the database (Database Configuration option is checked in the Permissions dialog box) ca n define default settings to be used by all the MGC Web Server Manager users. Users without the permission to modify the database tables can define private default sets, for their exclusive use.

2-10

MGC Web Server Manager User’s Guide

• Labels – Used to define labels. The labels may be assigned to

conferences and participants, mainly for sorting purposes. Only users with the permission to configure the databa se may manage the La bels table.

• MCUs – Enables the definition of MCUs that handle the multipoint

video conferencing. Only users with the permission to configure the database m ay manage the MCUs list .

• Permissions – Used to define the access rights to var ious modules of the

MGC WebCommander and the MGC Web Server Manager applications and perform various tasks. Only users with the permission to configure the database may define or modify Permissions.

• Users – Enables the definition of the MGC WebCommander and the

MGC Web Server Manager users. Each user is assigned the appropriate permissions, which defines his/her access rights to the system functions. The User definition is also used for Ad Hoc conferencing when the WebCommander is used as the external database for conference creat ion and conference access au thentica tion. In addi tion it enabl es you to assi gn access rights to the various groups defined in the Groups table. Only users with the permission to configure the database may manage the Users table.

• Groups – Enables the definition of groups to which users are assigned.

The conference templates and participant templates are also assigned to a Group and can be viewed, modi fied, de leted or used to sta rt a confer ence only by users who have access ri ght s to t hat Group . T he Group s enhance the system security, giving the user access only to data that s/he is allowed to view.

• Personal Scheduler Templates - Enables the definition of Personal

Scheduler Reservation Templates which are used by users of the MGC Personal Scheduler application. The MGC Personal Scheduler application is a pl ug-in to M icros oft Out look, enabli ng use rs t o sc hedule, via Microsoft Outlook, conferences on the MCU in the same manner as scheduling regular meetings.

2-11

Chapter 2 - MGC Web Server Manager Basics

Connecting to the MGC Web Server

The MGC Web Server Manager application is the link between the MCUs and the MGC Web Server. Therefore, the MGC Web Server Manager application must first connect to the MGC Web Server before the connection to the MCU may be in itiated.

To connect to the Web Server:

1. In the Browser area, right-click the Server icon, and then click Connect Server.

When the MGC Web Server is connected to the MGC Web Server Manager application, the X is removed from the Server icon and a blinking green LED indicates that the server is active.

2-12

MGC Web Server Manager User’s Guide

Connecting/Disconnecting to/from an MCU

Once the MCUs are defined in the database, you can connect to an MCU. This step is mandatory in order to run conferences, and it can be performed only after the MGC We b Server Manager is connected to the MGC Web Server. If all MCUs or the MGC Web Server are disconnected, remote users cannot run conferences via the Web. For more details on how to define a new MCU, see Chapter 5, “Defining an MCU” on page 5-1.

Connecting to an MCU

To connect to an MCU:

1. In the Browser area, click the Server icon to display the list of MCUs

currently defined in the MGC Web Server Manager application.

The MCUs list contains all the MCUs currently defined in all the databases set in the Web Server Manager application. If the same MCU is defined in two databas es, it will appear twice in the MCUs list.

2. In the Status area, right-click the MCU icon and then click Connect.

The system connects to the selected MCU. The MCU status that appears in the Status area changes first to Connecting, during the connection procedur e and then to Normal at the end of the connection procedure.

2-13

Chapter 2 - MGC Web Server Manager Basics

MCU Statuses

The possible MCU statuses are described in the following table:

Table 2-2: MCU Status Options

Status Description

Connecting Connection in progress. Normal The connection is OK and the MC U is in the Normal s t ate.

Start-up The connection is OK and the MCU is starting up. Resetting

Low Memory The system has used up all its memory resource. In such

Bad Connection The connection betw e en th e MGC Manager and th e MC U

Major

Minor

Disconnecting from an MCU

To disconnect from an MCU:

1. In the Browser area, click the Server icon to display the list of M CUs currently defined in the MGC Web Server Manager application.

2. Right-click the MCU icon and then click Disconnect.

The MCU is resetting.

a case, disconnect all running conferences and reset the MCU.

is lost due to LAN problems. A major error occurred, such as a c ard was re mo ved fro m

the MCU. Consult the system administrator. A minor error occurred. Consult the system administrator.

2-14

The system disconnects the selected MCU and the MCU status that appears in the Status area changes to Disconnected.

MGC Web Server Manager User’s Guide

Setting the Communication Parameters

Sometimes there may be a communication problem between the Web Server and the MCUs. One of the options to overcome this problem may be to change the communication parameters between the MCUs and the Web Server. Use discretion and consult your support engineer before modifying these parameters.

To modify the Communication parameters:

1. On the Options menu, click Communication.

The Communication dialog box opens.

2-15

Chapter 2 - MGC Web Server Manager Basics

2. Define the following parameters:

Table 2-3: Communication Param et ers

Field Description

Message Timeout If no message is receiv ed from the M CU for the time

Refresh The frequency at which the MCU information in the

Max Replies Miss The number of messages that are sent and not

period specified in this field, an error is triggered. Default value is 25 seconds. A higher value should be entered when the connection is slow or all the slots in the MCU are occupied. In these cases, the recommended value is 120 seconds.

MGC Manager screen is updated. The refresh rate is half of the seconds entered here. The default value is 2, which means that the information is refreshed every second (2/2=1).

received before a connection problem is triggered and the system considers the connection as lost.

2-16

Connection Retries

Connection Timeout

3. Click OK.

The number of times the Web Server attempts to establish a connection with an MCU following a disconnection, or connection loss. Minimum value should be 1.

The number of seconds the MGC Manager will wait after each connection attempt for connection confirmation. Default value is 5. If the connection is slow, the recommended value is 25.

Setting Default s

The MGC Web Server Manager applicat ion and MGC Manag er – Database Manager application enable users to customize their system to their needs by defining default values for reservations, participants and general system parameters. The default sets may be stored in a centralized database or in a local database.

When the WebCommander user defines a new conference (reservation, On Going or a template) or a new participant, each parameters displays the default value taken from the active Defaults set. It minimizes the need to define all the parameters and it allows users to modify specific parameters, as needed.

Default sets may be defined for the following categories:

• Conference Defaults – A list of all the conference parameters.

• Participant Defaults – A list of all the participant parameters.

• MGC Manager Defaults – General system parameters that apply only

to the MGC Manager. These parameters can also be defined in the MGC Web Server if the same database is used by both applications.

• User Defined Fields – These paramet ers are u sed t o defin e whether t o

show the User Defined fields in the conference and participant properties and the titles of these fields to be loaded in the MGC Manager application.

The MGC Web Server Manager includes five default templates which are stored in the Default Group. These templates are in addition to the Reservation Defaults and enables end users to further automate the conference scheduling process. For more details, see Chapter 5, “Defining Groups” on page 5- 45.

3-1

Chapter 3 - Setting Defaults

To display the defaults categories:

1. Once you are logged into the MGC Web Server Manager, click t he plus

2. Click the plus [+] icon next t o the Defaults icon to display the Defaults

[+] icon to expand the database tree.

categories.

3-2

+ 154 hidden pages