Polycom MGC User Manual

MGC

Administrator’s Guide

Version 7.5

Catalog No. DOC2067F Version 7.5

Proprietary and Confidential

The information contained herein is the sole intellectual property of Polycom, Inc. No distribution, reproduction or unauthorized use of these materials is permitted without the expressed written consent of Polycom, Inc. Information contained herein is subject to change without not ic e and does not represent comm it m ent of any type on the part of Polycom, Inc. Polycom and Accord are registered trademarks of Polycom , In c.

Notice

While reasonable effort was made to ensure that the information in this document was complete and accurate at the time of printing, Polycom, Inc. can not assum e responsibility for any errors. Ch anges and/or corrections to the i nformation contained in this document may be inc orporated into future issu es.

Canadian Department of Communications (EC) Declaration of Conformity

Polycom, Inc. declares th at the MGC-50/MGC-100 wit h N ET-8 card is in conformity with the following relevant harmoniz ed standards: EN 60950: 1992 Including Amendments 1,2,3 & 4 EN 55022: 1994 EN 50082: 1997

and follows the provisions of the Council Directive 1999/EC on radio and telecom m uni cation terminal equipment and the recognition of its conformity.

Notice: The Industry Canada label identifies certified equipment. This certification means that the equipment meets telecommunication network protective, operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements document(s). The D ep art ment does not guarantee the e qui pment will operate to the use r's satisfaction.

Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. The customer should be aware that com pliance with the above conditions may not prevent deg radation of service in some situa ti ons.

Repairs to certified equipment malfunctions, may give the telecommunica tions company cause to requ est the user to disconnect the equipment.

Users should ensure for their ow n protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas.

Caution: Users should not atte mpt to make such connections themselves, but should conta ct the appropriate ele ctr ic in sp ec tion authority, or electrician, as appropriate.

Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Scope of Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-1

Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-2

Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-4

List of Abbreviations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-5

Installation and Configuration Workflow . . . . . . . . . . . . . . . . . . . . . . . . .1-6

Software Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

MGC Manager Software Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-2

First Entry IP Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-7

MCU Definition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-7

Defining a Secured (SSL) Connection to the MCU . . . . . . . . . . . .2-10

Viewing the MCU Connection Type in the MGC Manager

Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-16

MGC Configuration - Setting the MCU Date and Time . . . . . . . . . . . . .2-17

Modifying the MCU Local Time for Daylight Savings . . . . . . . . .2-20

MGC Unit Software Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-21

Dongle Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-26

Manual Installation of the Default Message Services . . . . . . . . . . . . . . .2 -28

Command Line Launch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-31

Windows Registry Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-31

Defining Network Services . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

Defining an ISDN Network Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-3

Settings Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-4

PRI Settings Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-6

Defining Sub-Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-8

Span Definition Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-10

Spans and Phones Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-14

Defining Spans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-15

Defining Dial-In Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-17

Defining the Gateway Range . . . . . . . . . . . . . . . . . . . . . . . . . . 3 -18

Completing the ISDN Network Service Definition . . . . . . . . .3-19

Defining ISDN Leased Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-19

MGC Administrator’s Guide

Table of Contents

Defining ISDN Non-Facility Associated Signaling (NFAS) . . . . . 3-24

Assigning the ISDN Network Service to the NET-T1/NET-E1

Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-29

Assigning the ISDN Network Service to the Net-2/Net-4/Net-8

Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-34

Defining a T1-CAS Network Service . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-39

Defining a new T1-CAS Network Service . . . . . . . . . . . . . . . . . . . 3-40

Completing the T1-CAS Network Service Definition . . . . . . . . . . 3 -45

Assigning the T1-CAS Network Service to the Net-2/Net-4/Net-8

Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-46

Defining an IP Network Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-51

Defining an IP Network Service . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-54

Defining SIP Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 -77

Assigning Network Services to the IP/IP+ Cards . . . . . . . . . . . . . . 3-93

Setting the Default IP Network Service . . . . . . . . . . . . . . . . . . . . . 3-97

Defining an MPI Network Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-99

Defining a New MPI Network Service . . . . . . . . . . . . . . . . . . . . . 3-101

Assigning the MPI Network Service to the MPI Network Interface

Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-109

Defining an ATM Network Service . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-112

Data Flow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-113

ATM Setup Flow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-114

Defining a New ATM Network Service . . . . . . . . . . . . . . . . . . . . 3-114

Completing the ATM Service Definition . . . . . . . . . . . . . . . . . . . 3-121

Assigning the ATM Network Service to the ATM Network Interface

Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-121

Modifying a Network Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-124

Setting the Default Network Service . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-130

Deleting a Network Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-131

MCU Card Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

Managing the Functional Module Cards (MGC-50/MGC-100/MGC+50/

MGC+100) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-2

Listing the Installed Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-7

Viewing the Common Card Parameters . . . . . . . . . . . . . . . . . . . . .4-10

Viewing the NET-T1/NET-E1 Card Properties . . . . . . . . . . . . . . .4-12

Viewing the Net-2/Net-4/Net-8 Card Properties . . . . . . . . . . . . . . .4-14

MGC Administrator’s Guide

Viewing the IP/IP+ Card Properties . . . . . . . . . . . . . . . . . . . . . . . .4-16

Common Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-17

IP-Network Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-18

DNS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-20

H.323 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-22

SIP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-24

LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-26

Viewing and Configuring the MUX Module Specific Properties . . 4-29 Viewing and Configuring the MUX+ Module Specific Properties . 4-32 Viewing and Configuring the Audio Module Specific Properties . 4-34

Viewing the Audio+ Module Specific Properties . . . . . . . . . . . . . .4-38

Viewing the Video Module Specific Properties . . . . . . . . . . . . . . .4-40

Viewing the Video+ Module Specific Properties . . . . . . . . . . . . . .4-44

Viewing the Data Module Specific Properties . . . . . . . . . . . . . . . .4-47

Changing a Data Unit Type . . . . . . . . . . . . . . . . . . . . . . . . . . .4-49

Listing the Ports for each Data Unit . . . . . . . . . . . . . . . . . . . . .4-49

Resetting, Enabling and Disabling Units . . . . . . . . . . . . . . . . . . . . . . . . .4-50

Removing a Card From the MCU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-52

Resetting a Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-53

IP and Video+ Reset Card and Self Recovery . . . . . . . . . . . . . . . . .4-53

MCU System Man a g e me n t . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1

MCU Resource Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-3

Resources Report - Network Area . . . . . . . . . . . . . . . . . . . . . . . . . . .5-5

Network Area Parameters description . . . . . . . . . . . . . . . . . . . .5-6

Resources Report - Media Resources Area . . . . . . . . . . . . . . . . . . . .5-8

Media Resources Area Parameters Description . . . . . . . . . . . . .5-8

Port-Unit Allocation Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-15

Viewing the Resource Report using Filters . . . . . . . . . . . . . . . . . . .5-16

MCU Faults Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-18

Verifying the MCU Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-22

Modifying the MCU's IP Configuration . . . . . . . . . . . . . . . . . . . . . . . . .5-25

Reset MCU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-27

Remove MCU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-28

Telnet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-29

IP Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-29

iii

Table of Contents

XPEK Silent Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-34

HTTP and FTP File Transfer Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-35

SNMP (Simple Network Management Protocol) . . . . . . . . . . . . . . . . . .5-37

MIB (Management Information Base) Files . . . . . . . . . . . . . . . . . .5-37

Standard MIBS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-38

Private MIBS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-38

Support for MIB-II Sections . . . . . . . . . . . . . . . . . . . . . . . . . . .5-39

The MGC-MIB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-39

Traps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-41

Status Traps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-42

Status Trap Content . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-43

Status Trap Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-43

Enabling the SNMP Option and Configuring the Status Traps . . . 5-44

Defining the SNMP Parameters in the MGC Manager . . . . . . . . . . 5-46

Dongle Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-54

MCU Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 -55

Send File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-56

Send Configuration File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-58

Get File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-58

Edit “version.txt” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-58

Edit “system.cfg” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-60

System.cfg Flags . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-61

Edit “confer.cfg” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-92

Confer.cfg Flags . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-93

Backup Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-98

Restore Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-100

Reservations Backup and Restore . . . . . . . . . . . . . . . . . . . . . . . . .5-102

Restoring Reservations and Meeting Rooms . . . . . . . . . . . . .5-105

Download MCU Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-108

Retrieving Diagnostic Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-109

System Diagnostic Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-109

IP Card Diagnostic Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-111

Video+ Logger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-115

Creating the Video+ Logger Files . . . . . . . . . . . . . . . . . . . . .5-115

Logger Diagnostic Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-119

MGC Administrator’s Guide

The Logger Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-119

Retrieving the Logger Files . . . . . . . . . . . . . . . . . . . . . . . . . .5-120

Audio+ Logger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-124

Creating the Audio+ Logger Files . . . . . . . . . . . . . . . . . . . . .5-124

MUX+ Logger File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-128

Creating the MUX+ Logger Files . . . . . . . . . . . . . . . . . . . . . .5-128

Clocking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-132

Clocking in Serial Environment . . . . . . . . . . . . . . . . . . . . . . . . . .5-135

Audio Look & Feel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 -136

Setting the Default Communications Parameters . . . . . . . . . . . . . . . . .5-137

Faults Alert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-139

Marking Faulty Participants in Red . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-140

Monitoring All Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-142

Configurable Shortcut Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-144

Audio Alert Event Indications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-147

Configuring Event Indications . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-147

Viewing the Event Indications in the Indication Log Window . . .5-159

Saving the Events Log to File . . . . . . . . . . . . . . . . . . . . . . . . .5-159

Clearing the Events Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-160

Defining Operators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1

Listing the Operators Defined in the System . . . . . . . . . . . . . . . . . . . . . . .6-2

Adding a New Operator to the System . . . . . . . . . . . . . . . . . . . . . . . . . . .6-3

Deleting an Operator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-5

Changing an Operator’s Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-6

Operator Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-8

Viewing Operator Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-8

Remote Operator Alert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-10

Configuring the Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1

The GW-45 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-2

The GW-25 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-2

GW-25/GW-45 Main Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-3

System Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-4

Minimum Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-4

Software Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-4

Network Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-4

Table of Contents

Peripherals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-5

Network Alias . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-5

Protocol Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-5

Calling Methods Using a Single Gateway . . . . . . . . . . . . . . . . . . . . . . . . 7-6

H.320 to H.323 Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-6

Destinations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-6

Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-8

Forwarding Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-9

ISDN-IP Methods Summary . . . . . . . . . . . . . . . . . . . . . . . . . . 7-12

H.323 to H.320 or H.323 Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 -13

Address Book IP-to-ISDN . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-13

Address Book IP-to-IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 -16

Session Profile IP-to-ISDN . . . . . . . . . . . . . . . . . . . . . . . . . . .7-18

Session Profile IP-to-IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-18

TCS4 for Two Single Gateways . . . . . . . . . . . . . . . . . . . . . . . . . . .7-21

Calling Methods Using the Double Gateway . . . . . . . . . . . . . . . . . . . . . 7-22

H.323 to H.323 to H.320/H.323 Calls . . . . . . . . . . . . . . . . . . . . . . . 7-22

H.323 Endpoint Over an H.323 Back bone to H.320 Endpoint, Using

Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-22

H.323 Endpoint Over an H.323 Back bone to H.323 Endpoint, Using

Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-24

H.323 Endpoint Over an H.323 Back bone to H.320 Endpoint, Using

the Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-25

H.323 Endpoint Over an H.323 Back bone to H.323 Endpoint, Using

the Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-26

H.323 to H.320 to H.323 Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-27

H.323 Endpoint Over an H.320 Back bone to H.323 Endpoint, Using

the Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-27

H.323 Endpoint Over an H.320 Back bone to H.323 Endpoint, Using

Destinations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 -29

H.323 Endpoint Over an H.320 Back bone to H.323 Endpoint, Using

Forwarding Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-30

H.320 to H.323 to H.320/H.323 Calls . . . . . . . . . . . . . . . . . . . . . . . 7-31

H.320 Endpoint Over an H.323 Back bone to H.323 Endpoint, Using

Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-32

H.320 Endpoint Over an H.323 Back bone to H.320 Endpoint, Using

Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-33

MGC Administrator’s Guide

H.320 Endpoint Over an H.323 Back bone to H.323 Endpoint, Using

Profile (with TCS4) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 -34

H.320 Endpoint Over an H.323 Back bone to H.320 Endpoint, Using

Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-35

Gateway Session Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-37

Gateway Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-38

Planning the Gateway Configuration . . . . . . . . . . . . . . . . . . . . . . .7-38

Configuration Outline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-38

Defining Gateway Delimiters . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-39

System.cfg Flag Configuration . . . . . . . . . . . . . . . . . . . . . . . . .7-39

Setting the Gateway Parameters . . . . . . . . . . . . . . . . . . . . . . . .7-40

Defining Gateway Session Profiles . . . . . . . . . . . . . . . . . . . . . . . . .7-43

Defining and Viewing the Endpoint Address Book . . . . . . . . . . . .7-48

Defining H.320 Routing Services . . . . . . . . . . . . . . . . . . . . . . . . . .7-54

Defining Routing Services Properties . . . . . . . . . . . . . . . . . . . .7-57

Routing Method - Address Book . . . . . . . . . . . . . . . . . . . . . . .7-62

Defining the Properties of Forwarding Services . . . . . . . . . . . .7-66

Double Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-68

Defining the Remote Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-69

Defining a Gateway Link . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-71

Audio and Video Conversion Tools . . . . . . . . . . . . . . . . . . . . 8-1

Recording an Audio Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-3

Converting the Audio Message Files into MGC Format Files . . . . . . . . .8-7

Creating the Welcome Video Slide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-9

Converting the Image into a *raw Image File . . . . . . . . . . . . . . . . . .8-9

Converting the Video Slide into MGC File Format . . . . . . . . . . . .8-12

Appendix A: F au l ts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1

Fault Category - File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1

Fault Category - Reservation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-3

Fault Category - Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-4

Fault Category - Exceptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-9

Fault Category - General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-10

Fault Category - Assert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-13

Fault Category - Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A -13

Appendix B: PPP Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-1

vii

Table of Contents

Software Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .B-1

COMMx . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .B-3

Hardware Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .B-4

Modem Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .B-4

Direct Line Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .B-5

PC Setup for PPP Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .B-7

Modem Connection Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .B-7

Direct Connection Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .B-7

Setting up your PC - Detailed Description . . . . . . . . . . . . . . . . . . .B-11

Windows 2000 - Network Connection Settings . . . . . . . . . . . . . . .B-16

Windows 2000 - Advanced Network Settings . . . . . . . . . . . . .B-19

Appendix C: Performance Monitoring NET-T1/Net-E1 . . . . .C-1

Automatic Performance Monitoring . . . . . . . . . . . . . . . . . . . . . . . . .C-2

Manual Performance Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . .C-4

Handling the Performance Monitoring Errors . . . . . . . . . . . . . . . . .C-8

Appendix D: The Falcon Diagnostic Tool . . . . . . . . . . . . . . .D-1

Test Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-3

Using the Falcon Diagnostic Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-8

Falcon Main Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-9

Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-10

Connecting to an MCU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-13

Adding an MCU to the Network . . . . . . . . . . . . . . . . . . . . . . . . . . D-14

Running Diagnostic Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-15

Post Testing Procedure for MGC-25 Units . . . . . . . . . . . . . . D-21

Test Results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-21

Disconnecting from the Falcon Diagnostic Tool . . . . . . . . . . . . . D-22

Test Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-24

Log File Report Examples . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-25

Appendix E: IP Network Components . . . . . . . . . . . . . . . . . .E-1

viii

Before You Begin

Scope of Manual

This manual describes the MGC Manager software insta llation, the configuration procedures and advanced system settings procedures. It is intended for service engineers and system administrators who need to configure, manage and maintain the MGC unit.

Only users (MGC Manager operators) with Suppressor rights can perform MGC Manager configurati on task s. In addition the us er must hav e Superuser right s on the computer on which the MGC Manager application is running, or any other permission than enables the application to access the Registry (read/write) and read/write files on the C: drive (root directory) and under the Windows directory folder.

Detailed information on using the system, including starting and shutting down the system, is provided in the MGC Manager User’s Guide Volume I and Volume II.

This manual assumes the user has knowledge of the following:

• Familiarity with the Windows 95/98/2000/NT/XP environment and

interface

• Basic knowledge of video conferencing concepts and terminology

• Basic knowledge of the MGC Manager application

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Chapter 1 - Before You Begin

The MGC Administrator’s Guide includes the following chapters:

• Chapter 1 - Before You Begin

• Chapter 2 - Software Installation

• Chapter 3 - Defining Network Services

• Chapter 4 - MCU Card Management

• Chapter 5 - System Management

• Chapter 6 - Defining Operators

Provides a general description of the MGC unit, its system requirements and its prerequisites, and describes the topics and conventions to be found in this manual.

Includes step-by-step instructions for installing the MGC Manager software, downloading the software to the MGC unit, and configuring the IP address of the MGC unit.

Includes step-by-step instructions for defining Network Services that supply ISDN and T1-CAS lines, ATM, IP, Serial or leased lines to the MGC unit. In addition, it describes the assignment of the Network Service to the appropriate Network module installed in the MCU.

Describes how to:

— List the installed functional modules (cards) — View and configure functional module parameters — Reset the functional modules and their units — Remove and restore a functional module

Describes how to use various utilities provided with the system to perform tasks such as:

— View the system resources status — Use various MCU Utilities to view and modify configuration files

residing on the MCU’s hard disk

— Work wit h the MCU in general — Access the MCU with IP Terminal — Set the communication default parameters

Provides instructions for defining new MGC Manager operators and managing the operators connected to the system

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MGC Administrator’s Guide

• Chapter 7 - Configuring the Gateway

Describes the various routing methods and provides step-by-step instructions for configuring the gateway.

• Chapter 8 - Audio and Video Conversion Tools

Describes how to use the Greet and Guide tool s to crea te audio messa ges and video slides and how to convert them into the MGC format.

• Appendix A - Faults

Lists the fault codes and their descriptions.

• Appendix B - PPP Setup

Describes how to establish TCP/IP communication between the MGC Manager and the MCU via a telephone line, modem or serial connection.

• Appendix C - Performance Monitoring Net-T1/Net-E1

Describes how to monitor the performance of the ISDN lines connected to the Net-T1/Net-E1.

• Appendix D - The Falcon Diagnostic Tool

Describes how to use the Falcon diagno stic tool which is an add-on t o the MGC application that enables you to run diagnostic tests on the hardware and software of the MGC-25, MGC-50 and the MGC-100 units.

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Chapter 1 - Before You Begin

Conventions

Before using this manual, it is important for you to understand the terms and conventions used:

• The term “Double-click” is used when you need to activate a menu

• The term “Select” or “Click” is used to highlight a part of the window,

• The term “Right-click” is used when you press and release the right

• The term “Click OK” means that you can either click the OK button with

• Keyboard keys appear in capital letters, between these two symbols < >.

• The plus sign (+) between two key names indicates that you must press

• Bold type appearing in the text, or in a procedure indicates the word or

• Italic type appearing in the text or in a procedure indicates the name of

• Tips and not es are indicated by an icon and appear in a special forma t on

command or a command button in the dialog box.

dialog box or menu that you want to be changed with your next action.

mouse button to open a pop-up menu.

the mouse, or press the <Enter> key on the keyboard.

For example, the Shift key appears as <Shift>.

and hold down one key while pressing down the second key. For example, “press <Alt>+<P> means that yo u p r ess an d h old do wn t he Alt key while you press the P key.

the character that you should type into a text box or the name of the menu, command, option or button that you should select.

the menu, dialog box or field from which an op tion should be select ed or into which parameters should be entered, or an icon name.

a gray background. For example:

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This is an example of the type of note that you encounter in this Administrator’s Guide.

List of Abbreviations

Following is the list of abbreviations used throughout this manual:

Table 1-1: List of Abbreviations

API Application Programming Interface CSU Channel Service Un it DPR Dual Port Ram ESD E lectro-Static Discharge HDLC High-level Data Link Control HSD High Speed Data IP Internet Protocol (H.323 and SIP) LAN Local Area Network LED Light Emitting Diode

MGC Administrator’s Guide

LSD L ow Speed Data MCU Multipoint Cont rol Unit MPI Multi Protocol Interface MUX Multiplexer PBX Private Branch Exchange PRI Primary Rate Interface TCP Transmission Control Protocol TDM Time Division Multiplexing UIF User Interface

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Chapter 1 - Before You Begin

Installation and Configuration Workflow

The MGC configuration includes the following main steps: Hardware Installation, Software Instal l at io n, Network Ser vi ces defi ni ti on and t he MGC unit configuration. The hardware installation is described in the MGC Hardware and Installation Guide. The remaining steps are described in this guide as illustrated in the following chart.

Hardware

Installation

First Entry MCU

IP Configuration

MGC Manager

Software

Installation

MGC Software

Upgrade

(Optional)

MCU definition

in the MGC

Manager

Network Services

Definition

MGC Hardware Guide, Chapter 2

MGC Administrator’s Guide, Chapter 2

MGC Administrator’s Guide, Chapter 2 (Only for users upgrading from a previous version)

MGC Administrator’s Guide, Chapter 2

MGC Administrator’s Guide, Chapter 3

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Figure 1-1: Installation and Configuration Workflow

Sof t ware Installation

This chapter describes the MGC Manager software installation and the definition of the MCU(s) in the MGC Manager application.

Hardware

Installation

First Entry MCU

IP Configuration

MGC Manager

Software

Installation

MGC Software

Upgrade

MCU definition

in the MGC

Manager

Network Services

Definition

MGC Hardware Guide, Chapter 2

MGC Administrator’s Guide, Chapter 2

MGC Administrator’s Guide, Chapter 3

Figure 2-1: Installation and Configuration Workflow - Software Installation

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Chapter 2 - Software Installation

Only users (MGC Manager operators) with Superuser rights can perform MGC Manager configurat ion t asks. In additi on the use r mus t ha ve Sup eruse r right s on the computer on which the MGC Manager application is running, or any other permission than enables the application to access the Registry (read/write) and read/write files on the C: drive (root directory) and under the Windows directory folder.

MGC Manager Software Installation

To set up conferences and control the MGC unit you need to install the MGC Manager software on your computer.

Close all programs before insta lli ng the MG C Mana ger so f tw are .

To install the MGC Manager software:

The MGC Manager software installation procedure is identical for new installations and for upgrade s from previ ous vers ion s.

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1. Insert the software CD into the CD drive.

2. On the Start menu, click Run.

The Run dialog box opens.

3. Type D:\SETUP (where D is the name of the CD drive) and click OK.

MGC Administrator’s Guide

The installation wizard starts a nd the Software License Agreement window opens.

4. Click Yes to accept the software license terms.

The Welcome screen opens.

5. Read the notices and then click Next.

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Chapter 2 - Software Installation

The User Information screen opens.

6. Type your name and the name of your company in the appropriate text boxes. For a standard installation, enter Polycom in the Serial box. Click Next.

2-4

The Choose Destination Location screen opens.

MGC Administrator’s Guide

7. Select the directory in which to install the MGC Manager software. To

accept the default directory, click Next. To change the directory, click Browse, choose the directory in which to install the software, and then click Next.

The Select Program Folder screen opens.

8. Select the Program fo lder in which to install the M G C Manager’s icons.

To accept the default folder, click Next. The Start Copying Files screen opens.

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Chapter 2 - Software Installation

9. To change an installation setting, click Back until the appropriate screen appears. Click Next to start copying the files to your hard disk.

When the installation procedure has finished, the Setup Complete screen opens.

10. Click Finish. The MGC Manager software is now installed on your computer.

2-6

First Entry IP Configuration

During the hardware installation process, a network IP address should have been assigned to the MCU. The IP address must be properly assigned to the MCU in order for the MGC Manager to connect to it. For more in formation about First IP Configuration on the MCU, refer the MGC Hardware and Installation Guide, Chapter 2.

Another method to connect to t he MC U and modi fy its IP conf igurati on i s via a telephone line with a modem or direc tl y via a ser i al co nnect i on. F or det ai ls, see "Appendix B: PPP Setup".

MCU Definition

The MGC Manager can connect to several MGC unit simultaneously. The first time you run the MGC Manager application, or when a new MCU is added to your configuration, you must define the MCU’s connection parameters to enable the communication between the MGC Manager and the

MGC unit.

MGC Administrator’s Guide

The MGC unit must be installed and its IP address properly configured before defining its connection parameters in the MGC Manager application.

To define an MGC unit in the MGC Manager application:

When opening the MGC Manager application, the Reservations in Acc ordD B window opens automatically. Click on any area of the MGC Manager window to move the Reservations in Accord DB window to the back.

1. In the MGC Manager Browser pane, right-click the MCUs Network icon,

and then click New MCU.

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Chapter 2 - Software Installation

The Add MCU dialog box opens.

2. In the Name box, enter the name of the MCU. Specify a name that clearly identifies the MCU.

3. In the IP Address box type the IP Address of the MCU.

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The IP address must be ide ntica l to the on e conf igured i n the MC U durin g first IP Configuration. For more details, see t he MGC-25 Get ting Started Guide, MGC+50/100 Gettin g Started Guide and MGC-50/100 H ardwa re and Installation Manual.

4. If you are not using a secured (SSL) connection between the MGC Manager and the MCU, and if you let t he system aut omatical ly select t he port for communication and d ata t ransacti ons betwe en them, you can use the system defaults and end the MCU definition.

Click OK.

5. To override the automatic port selection and manually define the port number between the MCU and the MGC Manager, click the Advanced button.

MGC Administrator’s Guide

The Port Number field, and the Automatic Discovery and Secured check boxes, appear in the Add MCU dialog box.

The Port Number field id enti fie s the MCU port to which the MGC Manag er i nit ial ly connects. If the Automatic Discovery option is enabled, then after initially connecting to the MCU, the system checks the system configuration file (system.cfg) for the preferred port settings. The preferred port is defined in the GENERAL section of the system.cfg file, in the PREFERRED_PORT flag. If the preferred port differs from the currently connected port, then the system disconnects and reconnects using the preferred port and replaces the Port Number with the preferred port.

6. To manually define the Port Number, clear the Automatic Discovery

check box.

7. In the Port Number field, select the listening port number from the drop

down list. The default port number is 5001. The Internet Assigned Numbers Authority (IANA) has assigned port number 1205 to MCUs In new installations, it is re com mended to select the IANA port (1205). If you are upgrading an existing installation and you do not wish to change the firewall configuration, use the default setting (5001).

To define a secured connection betw een the MGC Ma nager an d the MC U, refer to “Defining a Secured (SSL) Connection to the MCU” on page 2-10.

8. Click OK.

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Chapter 2 - Software Installation

The Add MCU dialog box closes. A new icon with the specified MCU name appears in the Browser pane, below the MCUs Network icon.

9. To connect to an MCU, see the MGC Manager User's Guide, Volume I, Chapter 3, “Connecting to an MCU”.

Defining a Secured (SSL) Connection to the MCU

SSL (Secure Socket Layer) enables secure HTTP connection on MCUs with XPEK Operating Systems. An SSL Certificate is required to enable SSL-level security for the MCU’s connection to external applications. SSL uses a third party, that is the Certificate Authority, to identify HTTP transactions and secure them using the HTTPS protocol.

The SSL certificate must be obtained on first connection to the MCU, once the MCU is defined in the MGC Manager application.

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MGC Administrator’s Guide

To obtain the SSL certificate:

1. Connect to the MCU.

2. Right-click the unit’s icon or name, and then click C reate SSL

Certificate Request.

The Create SSL Certificate Request dialog box opens, where you can enter data for the request and apply.

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Chapter 2 - Software Installation

3. Enter information for all the following fields, as they are mandatory for the request:

Table 2-1: SSL Certificate Request - Required Information

Field Description

Country Enter any 2 letter code for the country name. State or Province Enter the full name of the state or province. Locality Enter the full name of the town/city/location. Organization Enter the full name of your organization for

which the certificate will be issue d.

Organizational Unit Enter the full name of the unit (group or division)

for which the certificate will be issued.

Common Name (DNS/IP)

Enter the DNS or the IP address of the MCU.

4. Click Apply. The new certificate request appears in the details box.

5. Click Copy, then click Close. For a previously defined MCU for which SSL has been obtained before, click Get to get the latest certificate re quest from the MCU.

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+ 554 hidden pages