Polycom MAXCS 7.5 Polycom VVX, MAXCS 7.5 VVX User Manual

softkeys

MAXCS 7.5
Polycom® VVX Phone User Guide

This guide shows the basics of using Polycom VVX model phones with MAXCS Release 7.5.

Before you can use your Polycom phone with MAXCS clients, your administrator must configure your phone to work with
MAXCS system.

Refer to the documentation that came with your Polycom phone to connect the cables to your phone, and for any other
basic phone information.

Views

Press the phone’s Home key to switch among the various views.

Home view – shows
icons to access phone
features

Active Call view – shows
only the active call

Lines view – shows
BLF, Line Park, Page
groups, and Favorites

Calls view – shows all
calls

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Softkeys

Several softkeys appear throughout the views:

Calls the number

Opens information about the entry

Edits details of the entry

Deletes the entry

Operational Notes

• Note that the following feature codes do not work on Polycom phones: #12, #26, #27, #44, #45, #46, #81, #82

• Forwarding calls is not supported.

Basic Features

The following features are available for all Polycom VVX phones.

Some VVX models have softkeys on the touch screen; other models have physical keys to press. If your model is not a
touch-screen model, just press the physical phone button instead of a softkey.

Answer Incoming Calls

To answer an incoming call,

1 Press the Speaker button, pick up the handset, or tap Answer. (To reject the call, tap Reject.)

2 To end the call, press the Speaker button or hang up the handset. On some models, you can tap End Call.

Note: You cannot tap the Forward softkey to forward an incoming call.

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Make Outgoing Calls

To place a call, you can start dialing the number from any screen. As you type, the phone automatically checks your
Directory and Call Log to auto-filter entries to find the contact. Once you see the contact, you can tap it to dial (or press the
key beside it).

You can also use the softkeys to place calls:

1 Tap New Call.

2 Enter the number and tap Call.

To place a call from an entry in your Directory,

1 Tap Directories.

2 Tap an entry in your Directory.

3 Tap the green softkey to place the call.

To place a call from an entry in your Recent list,

1 Tap Directories.

2 Tap Recent.

3 Tap the entry to place the call.

You can add contacts as Favorites, so that you can tap the name to call from Lines view.

Place Calls on Hold

1 Tap Hold.

2 To pick the call up again, tap the call and tap Resume.

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Transfer Calls

Note: When transferring calls to or from a Polycom phone, in some scenarios the Caller ID will show as your ID

instead of that of the original call.

The method for transferring a call will vary, depending upon your intent:

• When transferring a call to a live person and you want to introduce the call before switching it over, use what is

commonly referred to as a Supervised transfer.

• In all other scenarios, we recommend that you perform a Blind transfer instead of a Supervised transfer. This

includes transfers to Workgroup queues, voicemail systems, and so on.

Supervised Transfers

1 While on a call, tap Transfer. The call is placed on hold.

2 To use the dial pad, enter the number.

To use the Directory, tap Directory, and tap the entry.

To use the Favorites list, tap Directory, tap Favorites, and then tap the entry.

3 Tap the green Call softkey.

4 After speaking with the recipient, tap Transfer.

Blind Transfers

1. While on a call, tap Transfer. The call is placed on hold.

2. Tap Blind. (On some VVX models, you must tap More and then tap Blind.)

3. Enter the extension number or choose the number from the Directory or Favorites list.

4. Hang up; the call will automatically transfer. You do not need to wait to hear ringing on the line.

To cancel a transfer in progress:

• VVX 310/400 – Tap Cancel. You automatically reconnect to the call.

• VVX 500/600 – Tap the red phone icon. You automatically reconnect to the call.

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