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KWS6000
User Manual
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Polycom KWS6000 User Manual

Polycom
®
KIRK
®
Wireless Server 6000
Installation and
Configuration Guide
14168000 Version 1
Copyright © Polycom, Inc.
All Rights Reserved
Catalog No. 14168000
Version 1
Proprietary and Confidential
The information contained herein is the sole intellectual property of Polycom, Inc. No distribution, reproduction or unauthorized use of these materials is permitted without the expressed written consent of Polycom, Inc. Information contained herein is subject to change without notice and does not represent commitment of any type on the part of Polycom, Inc. Polycom and Accord are registered trademarks of Polycom, Inc.
Notice
While reasonable effort was made to ensure that the information in this document was complete and accurate at the time of printing, Polycom, Inc., cannot assume responsibility for any errors. Changes and/or corrections to the information contained in this document may be incorporated into future issues.
ii
Contents
Preface
Introduction to KIRK Wireless Server 6000
Contents
Important Information Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1
Chapter Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–4
Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–5
Components of the KIRK Wireless Server 6000 Solution . . . . . . . . . . . . . 2–2
KIRK Wireless Server 6000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2
Wireless Bands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–3
KIRK Media Resource . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–3
Codec Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–4
KIRK Base Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–4
KIRK Repeater . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–5
KIRK Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–6
Auto Login and Handover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–6
KIRK SIO Application Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–6
KIRK Maintenance Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–7
Administrative Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–7
Requirements for the KIRK Wireless Server 6000 Solution . . . . . . . . . . . . 2–7
KIRK Wireless Server 6000/KIRK Media Resources . . . . . . . . . . . . . 2–7
Environmental Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–7
Electrical Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8
KIRK Base Stations and KIRK Repeaters . . . . . . . . . . . . . . . . . . . . . . . 2–8
Environmental Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8
Electrical Requirements for Base Station . . . . . . . . . . . . . . . . . . . . 2–9
Electrical Requirements for Repeater . . . . . . . . . . . . . . . . . . . . . . . 2–9
KIRK Handsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–10
Environmental Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–10
Electrical Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–10
KIRK Maintenance Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–10
Software Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–10
Installation Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–11
11
Deploying KIRK Wireless Server 6000
Recommendations for KIRK Base Station/KIRK Repeater Placement . . 3–2
Deployment of a KIRK Wireless Server 6000 Multi-Cell . . . . . . . . . . . . . . 3–3
Sync over Air . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–3
Examples of Synchronization Chains . . . . . . . . . . . . . . . . . . . . . . . . . . 3–4
Sync Chain With One Sync Master (Primary Sync Ways) . . . . . 3–5
Sync Chain With Alternative Sync Ways . . . . . . . . . . . . . . . . . . . . 3–6
Sync Chain With and Without Alternative Sync Ways . . . . . . . . 3–9
Installing KIRK Wireless Server 6000 and KIRK Media Resource
Description of KWS6000/KIRK Media Resource . . . . . . . . . . . . . . . . . . . . 4–2
Types and Part Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2
KWS6000 Types and Part Numbers . . . . . . . . . . . . . . . . . . . . . . . . 4–2
KIRK Media Resource Types and Part Numbers . . . . . . . . . . . . . 4–2
KWS6000/KIRK Media Resource Appearance and Components . . 4–3
KWS6000/KIRK Media Resource LED Indicators . . . . . . . . . . . . . . . . 4–5
Front Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5
Faceplate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5
KWS6000/KIRK Media Resource - Reset Button . . . . . . . . . . . . . . . . . 4–6
Resetting the KWS6000/KIRK Media Resource Hardware . . . . 4–6
Installing the KWS6000/KIRK Media Resource . . . . . . . . . . . . . . . . . . . . . 4–7
Installing KIRK Codec Module
Description of KIRK Codec Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2
KIRK Codec Module Type and Part Number . . . . . . . . . . . . . . . . . . . 5–2
KIRK Codec Module Appearance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2
Installing the KIRK Codec Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3
Installing KIRK Base Station
KIRK Base Station Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–1
KIRK Base Station provides RF Channels to KIRK Handsets . . . . . . 6–1
KIRK Base Station Types and Part Numbers . . . . . . . . . . . . . . . . . . . . 6–2
KIRK Base Station Appearance and Components . . . . . . . . . . . . . . . . 6–2
KIRK Base Station LED Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–4
Front Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–4
Faceplate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–4
KIRK Base Station - Reset Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–5
Resetting the KIRK Base Station Hardware . . . . . . . . . . . . . . . . . 6–5
Installing the KIRK Base Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–5
12
Wall Mounted (Vertical) Installation RF Coverage . . . . . . . . . . . . . . . 6–5
Recording the Installation Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–6
Installing KIRK Repeater
KIRK Repeater Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–1
KIRK Repeater provides RF Channels to KIRK Handsets . . . . . . . . . 6–1
KIRK Repeater Types and Part Numbers . . . . . . . . . . . . . . . . . . . . . . . 6–2
KIRK Repeater - Appearance and Components . . . . . . . . . . . . . . . . . 6–3
KIRK Repeater LED Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–4
Installing the KIRK Repeater . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–4
Environmental requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–5
Recording the Installation Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–7
Checking Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–7
Powering the KIRK Repeater . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–7
Power Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–7
Programming a KIRK Repeater with the KIRK Programming Kit . . . . . 6–7
Content of the KIRK Programming Kit Repeater . . . . . . . . . . . . . . . . 6–7
Set up of the Hardware for Repeater Programming . . . . . . . . . . . . . . 6–8
Programming the KIRK Repeater with the ServiceTool . . . . . . . . . . . 6–9
Use of KIRK Repeater With External Antenna . . . . . . . . . . . . . . . . . . . . . 6–18
Synchronization Ways . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–18
Contents
Preparing KIRK Handset for Use
KIRK Handset Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–1
KIRK Handset Types and Part Numbers . . . . . . . . . . . . . . . . . . . . . . . 8–2
KIRK Charger Types and Part Numbers . . . . . . . . . . . . . . . . . . . . . . . 8–2
Power Supply Types and Part Numbers . . . . . . . . . . . . . . . . . . . . . . . 8–3
Installing Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–4
Installing Battery on KIRK 3040 Handsets . . . . . . . . . . . . . . . . . . . . . . 8–5
Installing Battery on KIRK 4020/KIRK 4040/KIRK 4080 Handsets . 8–5
Installing Battery on KIRK 5020 and KIRK 5040 Handsets . . . . . . . . 8–6
Charging KIRK Handsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–7
Using the Charger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–7
Charging Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–9
KIRK 3040/KIRK 4020/KIRK 4040 and KIRK 4080 Handsets . . 8–9
KIRK 5020/5040 Handsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–10
Retrieving the Serial Number of the KIRK Handset . . . . . . . . . . . . . . . . 8–12
Retrieving Serial Number on KIRK 3040 Handsets . . . . . . . . . . . . . . 8–12
Retrieving Serial Number on KIRK 4020/KIRK 4040/KIRK 4080
Handsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–13
13
Retrieving Serial Number on KIRK 5020/5040 Handsets . . . . . . . . 8–14
Basic Network Configuration
Recommended Network Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–1
Assigning DHCP Server Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–2
Assigning DHCP Server Reservations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–2
Configuring KIRK Wireless Server 6000
Powering up the KWS6000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–1
Local Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–1
Connecting a Computer to the KWS6000 . . . . . . . . . . . . . . . . . . . . . . . . . . 10–2
Accessing the Web Based Administration Page . . . . . . . . . . . . . . . . . . . . 10–3
How to Change Internet Protocol Properties using Windows XP . 10–3
How to Access the Administration Page . . . . . . . . . . . . . . . . . . . . . . 10–5
Entering a System User Name and Password . . . . . . . . . . . . . . . 10–6
Configuring a KIRK Wireless Server 6000 Using Static IP Address . . . 10–7
General Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–8
Wireless Server Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–9
Built-In Media Resource Configuration . . . . . . . . . . . . . . . . . . . . . . . 10–9
SIP Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–10
Security Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–12
Configuring a KIRK Wireless Server 6000 Using DHCP . . . . . . . . . . . . 10–13
General Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–13
Wireless Server Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–14
Built-In Media Resource Configuration . . . . . . . . . . . . . . . . . . . . . . 10–15
SIP Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–15
Security Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–15
Checking Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–15
Making a Back-Up of the Configuration File . . . . . . . . . . . . . . . . . . . . . . 10–15
Configuring KIRK Media Resources
Powering up the KIRK Media Resource . . . . . . . . . . . . . . . . . . . . . . . . . . 11–1
Local Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11–2
Connecting a Computer to the KIRK Media Resource . . . . . . . . . . . . . . 11–2
Accessing the Web Based Administration Page . . . . . . . . . . . . . . . . . . . . 11–3
How to Change Internet Protocol Properties using Windows XP . 11–3
How to Access the Administration Page . . . . . . . . . . . . . . . . . . . . . . 11–5
Entering a System User Name and Password . . . . . . . . . . . . . . . 11–5
Configuring a KIRK Media Resource Using DHCP . . . . . . . . . . . . . . . . . 11–6
14
Configuring a KIRK Media Resource Using Static IP Address . . . . . . . 11–7
General Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11–7
Media Resource Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11–7
Checking Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11–7
Making a Back-Up of the Configuration File . . . . . . . . . . . . . . . . . . . . . . . 11–8
Configuring KIRK Base Station
Powering up the KIRK Base Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12–1
Connecting a Computer to the KIRK Base Station . . . . . . . . . . . . . . . . . . 12–2
Accessing the Web Based Administration Page . . . . . . . . . . . . . . . . . . . . 12–3
How to Change Internet Protocol Properties using Windows XP . 12–3
How to Access the Administration Page . . . . . . . . . . . . . . . . . . . . . . 12–5
Entering a System User Name and Password . . . . . . . . . . . . . . . 12–5
Configuring a KIRK Base Station Using DHCP . . . . . . . . . . . . . . . . . . . . 12–6
General Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12–7
Security Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12–7
Sync. Ways Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12–8
Configuring a KIRK Base Station Using Static IP Address . . . . . . . . . . . 12–9
General Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12–10
Base Station Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12–11
Security Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12–11
Sync. Ways Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12–11
Checking Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12–11
Making a Back-Up of the Configuration File . . . . . . . . . . . . . . . . . . . . . . 12–11
Contents
KIRK Handset Registration and Subscription
Registering KIRK Handsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13–1
Subscribing KIRK Handsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13–3
KIRK 3040 Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13–3
Subscribing Handsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13–5
Subscribing a Handset to Different Systems . . . . . . . . . . . . . . . . 13–5
KIRK 4020/4040/4080 Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13–6
Subscribing Handsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13–8
Subscribing a Handset to Different Systems . . . . . . . . . . . . . . . . 13–8
KIRK 5020/5040 Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13–9
Creating Login (Subscribing Handset) . . . . . . . . . . . . . . . . . . . . 13–10
Subscribing a Handset to Different Systems . . . . . . . . . . . . . . . 13–11
KIRK Handset Management
Viewing Handset/User Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . 14–2
15
Searching for Handset/User Information . . . . . . . . . . . . . . . . . . . . . . . . . 14–2
Unsubscribing KIRK Handsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14–3
KIRK 3040/4020/4040/4080 Handset . . . . . . . . . . . . . . . . . . . . . . . . . 14–3
KIRK 5020/5040 Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14–4
Removing KIRK Handsets from the List (Deregistering) . . . . . . . . . . . . 14–4
Changing User Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14–6
Exporting Handset Registration Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14–7
Restoring Handset Registration Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14–9
Importing Handset Registration Data - CSV Format . . . . . . . . . . . . . . . 14–11
Adjusting the KIRK Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14–13
Content of the KIRK Programming Kit Handset . . . . . . . . . . . . . . . 14–13
Set up of the Hardware for KIRK Handset Adjustment . . . . . . . . . 14–14
Adjusting the KIRK Handset with the ServiceTool . . . . . . . . . . . . . 14–14
System Management
KIRK Wireless Server 6000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15–2
Changing System User Name and Password . . . . . . . . . . . . . . . . . . . 15–2
Reading System Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15–3
General Status Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15–3
Logs Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15–4
Wireless Server Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15–5
Reading Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15–6
Wireless Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15–6
Media Resource . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15–7
Base Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15–8
Active Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15–8
Abnormal Releases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15–8
Traffic Distribution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15–9
Making a Back-Up of the Configuration File . . . . . . . . . . . . . . . . . . 15–10
Restoring Configuration File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15–12
Updating the KIRK Wireless Server 6000 . . . . . . . . . . . . . . . . . . . . . 15–13
Updating KIRK Wireless Server 6000 Firmware . . . . . . . . . . . 15–13
Restarting the KIRK Wireless Server 6000 . . . . . . . . . . . . . . . . . . . . 15–14
Operating System of KIRK Wireless Server 6000 . . . . . . . . . . . 15–15
KIRK Wireless Server 6000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15–16
Administration Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15–16
KIRK Media Resource . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15–17
Changing System User Name and Password . . . . . . . . . . . . . . . . . . 15–17
Reading System Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15–18
General Status Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15–18
Logs Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15–19
16
Reading Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15–21
Updating the KIRK Media Resource Firmware . . . . . . . . . . . . . . . . 15–21
Updating KIRK Media Resource Firmware . . . . . . . . . . . . . . . 15–21
KIRK Base Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15–23
Changing System User Name and Password . . . . . . . . . . . . . . . . . . 15–23
Reading System Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15–24
General Status Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15–24
Logs Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15–25
Reading Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15–26
Sync State of Base Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15–26
Checking Sync State . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15–27
Updating the KIRK Base Station Firmware . . . . . . . . . . . . . . . . . . . 15–28
Updating KIRK Base Station Firmware . . . . . . . . . . . . . . . . . . . 15–28
Messaging over MSF
Description of Different Types of MSF Messages . . . . . . . . . . . . . . . . . . . 16–1
Sending Text Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16–3
Contents
Regulatory Notices
International Regulatory and Product Information . . . . . . . . . . . . . . . . . 17–1
Important Safety Instructions and Product Information . . . . . . . . . . . . . 17–7
Open Source Software Notice
Open Source Software Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18–1
17
18

Preface

1
This guide is intended for qualified technicians who will install, configure and maintain the KIRK Wireless Server 6000 (KWS6000) Solution. To qualify to install the KWS6000 Solution, you must have successfully completed the KWS6000 technical training. The guide provides all the necessary information for successful installation and maintenance of the wireless solutions.
This includes the installation and configuration of:
• KIRK Wireless Server 6000
• KIRK Media Resource
• KIRK Codec Module
• KIRK Base Station
• KIRK Repeater
• KIRK Handset
The Installation Guide also provides you with information about:
• Web based Administration Page of the KWS6000, media resource and base
station

Important Information Before You Begin

This guide assumes the following:
• that users have a working knowledge of the call handlers operations
• that the call handler is installed and initialized and is working correctly
• that you have a working knowledge of deployment in general
• that a site survey has been conducted and that the installer has access to
these plans
Note
The site survey should determine the number of handsets and how many RF channels are needed.
1–1

Chapter Overview

Where is it? What is it about? When to use it?
Chapter 2 Introduction to KIRK
Wireless Server
Chapter 3 Deploying the KIRK
Wireless Server 6000
Chapter 4 Installing KIRK Wireless
Server 6000 and KIRK Media Resource
Chapter 5 Installing KIRK Codec
Module
Chapter 6 Installing KIRK Base
Station
Chapter 7 Installing KIRK Repeater To learn about the KIRK Repeater
Chapter 8 Preparing KIRK Handset
for Use
Chapter 9 Basic Network
Configuration
6000
To learn about the different components in a typical KWS6000 configuration.
To learn how to deploy a KWS6000 Multi-cell installation.
To learn about KWS6000/KIRK Media Resource and to install it.
To learn about the KIRK Codec Module and to install it in a KIRK Media Resource.
To learn about the KIRK Base Station and to mount it onto wall indoors.
and to mount repeater onto wall or ceiling indoors.
To prepare KIRK Handsets for use, installing and charging battery.
To learn about DHCP and TCP/IP Setup and to assign options to DHCP server.
1–2
Chapter 10 Configuring KIRK
Wireless Server 6000
Chapter 11 Configuring KIRK Media
Resource
To power up the KWS6000, connect a computer to the KWS6000, access the web based Administration Page and configure the KWS6000 using DHCP or TCP/IP Setup.
To power up the KIRK Media Resource, connect a computer to the KIRK Media Resource, access the web based Administration Page and configure the KIRK Media Resource using DHCP or TCP/IP Setup.
Where is it? What is it about? When to use it?
Preface
Chapter 12 Configuring KIRK Base
Station
To power up the KIRK Base Station, connect a computer to the KIRK Base Station, access the web based Administration Page and configure the KIRK Base Station using DHCP or TCP/IP Setup.
Chapter 13 KIRK Handset
Registration and
To register and subscribe KIRK Handsets.
Subscription
Chapter 14 KIRK Handset
Management
To unsubscribe and deregister KIRK Handsets. To change user configuration and adjust handsets.
Chapter 15 System Management To define and view different
settings of the system, reading statistics, making a backup of configuration file, updating system software, and resetting the system.
Chapter 16 Messaging over MSF To enable the MSF messages
function.
Chapter 17 Regulatory Notices To learn about safety regulation for
the KWS6000.
Chapter 18 Open Source Software
Notice
To provide information about the Open Source Software.
0
1–3

Related Documentation

For further information about the KWS6000 not covered by this manual, refer to the following documentation:
Subject Documentation
Deployment Kit Deployment Guide Handset Operation Handset User’s Guide Pre and Mid Call
Services Release Notes Every softare release is accompanied by a release
Pre and Mid Call Services User Guide
note. The release note describes software changes, bug fixes, outstanding issues, and hardware compability considerations for the new software release.
Read the release note before you begin a software upgrade!
To obtain the release note, see www.polycom.com
1–4

Acronyms

Preface
AC Authentication Code ARI no. Access Rights Identity - Serial number of the KWS6000 CLI Command Line Interface dB Decibels (deciBells) DECT Digital Enhanced Cordless T elecommunications DHCP Dynamic Host Configuration Protocol DNS Domain Name System e.i.r.p. Equivalent Isotropic Radiated Power GAP Generic Access Profile HW PCS Hardware Product Change Status - Hardware edition IP Internet Protocol IPEI International Portable Equipment Identity - Serial number of the
handset - SN IWU Inter Working Unit KWS KIRK Wireless Server KWS6000 KIRK Wireless Server 6000 LAN Local Area Network LED Light Emitting Diode MAC Media Access Control - hardware address of a device connected to
a network MTU Max imum Translation U ni t MWI Message Weighing Indication NIC Network Interface Card NTP Network Time Protocol PBX Private Branch eXchange PCS Product Change Status (Edition) PoE Power over Ethernet PP Portable Parts - wireless handset RSSI Received Signal Strength Indicator RTP Real-time Transport Protocol SIP Session Initiated Protocol SW PCS Software Product Change Status - Software edition TFTP Trivial File Transfer Protocol UDP User Datagram Protocol
1–5
VoIP Voice over Internet Protocol WLAN Wireless Local Area Network WRFP Wireless Radio Fixed Part - Wireless Repeater
1–6
2

Introduction to KIRK Wireless Server 6000

This section provides a description of the KWS6000 solution.
A typical KWS6000 configuration includes a number of the following components, in addition to the KWS6000:
• Media resources
• Base stations
• Repeaters
• Handsets and accessories
Figure 2-1 Overview of the Whole Solution
2–1
This section provides information about:
• “Components of the KIRK Wireless Server 6000 Solution” on page 2-2
• “Requirements for the KIRK Wireless Server 6000 Solution” on page 2-7
• “Installation Prerequisites” on page 2-11

Components of the KIRK Wireless Server 6000 Solution

This section provides information about:
• “KIRK Wireless Server 6000” on page 2-2
• “Wireless Bands” on page 2-3
• “KIRK Media Resource” on page 2-3
• “KIRK Base Station” on page 2-4
• “KIRK Repeater” on page 2-5
• “KIRK Handset” on page 2-6
• “KIRK Maintenance Software” on page 2-7
• “Administrative Computer” on page 2-7

KIRK Wireless Server 6000

Below you will find an overview of the system capacity of the KWS6000.
Table 2-1 Overview of System Capacity
Description Capacity
Max. number of base stations.
Note: A minimum of 1 base station is required, as the KWS6000 does not have a built-in radio.
Max. number of simultaneous calls on each base station 11
Max. number of repeaters on each base station 6
Max. number of simultaneous calls on a KWS6000/media resource (G.711)
Max. number of media resources 32
255
32
2–2
Max. number of simultaneous calls with 32 media resources 1024
Introduction to KIRK Wireless Server 6000
Table 2-1 Overview of System Capacity
Description Capacity

Wireless Bands

Max. number of simultaneous calls on each KWS6000/media resource with Codec Module
Max. number of simultaneous calls with 32 media resources with Codec Module.
24
768
Note: If the Codec Module is used, it is recommended to install it in al media resources.
Max. number of registered handsets
4096
The KWS6000 controls the wireless infrastructure. It manages media resources, base stations, repeaters and the IP interface to the call handler.
The communication protocol between the KWS6000 and the call handler is SIP
A KWS6000 is installed directly on the LAN and must be managed as part of the corporate network.
For more information about the KWS6000, refer to “Deploying KIRK Wireless
Server 6000” on page 3-1, “Installing KIRK Wireless Server 6000 and KIRK Media Resource” on page 4-1 and “Configuring KIRK Wireless Server 6000”
on page 10-1.
The wireless solution supports two wireless bands, allowing operation in various countries and regions. Supported wireless bands are:
• ETSI DECT (1880-1900 Mhz), referred to as DECT
• USA DECT (1920-1930 Mhz), referred to as 1G9
The wireless band used by a KWS6000 solution is determined by the base stations and handsets ordered with the solution.

KIRK Media Resource

The media resource performs media conversion between the call handler and the KWS6000 and is the media termination point for incoming and outgoing calls.
A maximum of 32 media resources can be added to a KWS6000. Each media resource adds 32 voice channels to the system. Adding 32 media resources makes it possible to have 1024 calls at the same time.
Note
The KWS6000 contains one media resource.
2–3

Codec Module

It is possible to install a Codec Module in the media resource. The Codec Module adds a number of codecs, allowing the wireless server to interface to G.729A/G.723.1 and other codec standards.
Note

KIRK Base Station

When installing a Codec Module, the media resource only adds 24 voice channels to the system. Adding 32 media resources with codec modules makes it possible to have 768 calls at the same time.
For more information about media resources, refer to “Installing KIRK
Wireless Server 6000 and KIRK Media Resource” on page 4-1 and “Configuring KIRK Media Resources” on page 11-1.
For more information about installing the Codec Module, refer to “Installing
KIRK Codec Module” on page 5-1.
The base stations are positioned in the area to send and receive calls between the wireless server and the handset. The base station contains internal antennas and handles 11 speech channels simultaneously. A base station is able to synchronize with other base stations. When the base station is synchronized with other base stations, a person speaking in a handset can move between base stations without any interference.
Transmission length is up to 100 meters/329 feet according to IEEE 802.3u on a twisted pair cable, e.g. cat.5e. The base station is a class 1 PoE device (802.3af) and must be powered accordingly (maximum power supply consumption
3.0W according to PoE 802.3af). The radius coverage of the base station is up to 90 meters/295 feet indoor and up to 300 meters/984 feet outdoor, with a handset in line-of-sight.
2–4
Coverage area decreases depending on choice of building materials and obstructive elements. To ensure proper coverage in the areas required, it is necessary to conduct a site survey and deployment by certified technicians. For more information about deployment, refer to the Deployment Guide accompanying the Deployment Kit.
For more information about the base station, refer to “Installing KIRK Base
Station” on page 6-1 and “Configuring KIRK Base Station” on page 12-1.

KIRK Repeater

Introduction to KIRK Wireless Server 6000
The repeater can be used to extend the coverage area in a wireless solution. Depending on the repeater type, it can be mounted either on the wall or on the ceiling. The wireless repeater is used in areas with limited voice traffic, where cabling is difficult. The repeater does not increase the number of traffic channels, but increases the coverage area established with the base station. Up to three repeaters can be placed in cascade formation directing coverage in a certain direction.
The base station can support up to 6 repeaters.
For more information about the repeater, refer to “Installing KIRK Repeater” on page 6-1.
2–5

KIRK Handset

The handset is a lightweight, ergonomically designed wireless unit that includes an LCD display and keypad.
The handset is a portable unit compatible with DECT GAP standard.
The handset is designed to provide the subscriber with most of the features available for a wired phone, in addition to its roaming and handover capabilities.
The KWS6000 supports up to 4096 registered handsets.
For more information about the handset, refer to “Preparing KIRK Handset for
Use” on page 8-1, “KIRK Handset Registration and Subscription” on page 13-1
and “KIRK Handset Management” on page 14-1.
Auto Login and Handover
Auto login refers to the ability to log on to more than one system, enabling you to use the same handset on up to 10 different systems. If a handset is subscribed to two or more systems, you can use Auto Login type A or Auto Login type B to change between the systems automatically:
• Auto Login type A is used if a handset is subscribed to two or more
systems. Auto Login A should only be used in separate systems without overlaps.
• Auto Login type B is used if a handset is subscribed to two systems only.
Auto Login B can be used in separate systems which are overlapping each other.
Note
Auto Login type B is only supported in 4020/4040/4080 Handsets.
For more information about Auto Login, refer to “Subscribing KIRK
Handsets” on page 13-3.
Handover refers to the ability to move between the coverage areas of different radio units on the same system while talking, without interruptions in the conversation.

KIRK SIO Application Interface

The SIO Application Interface is a communication platform allowing text messaging between the wireless server and a handset. With the SIO API, which is a fundamental part of all our solutions, and a third party application program, the customer is offered a wide range of usage opportunities in a variety of vertical markets.
2–6

KIRK Maintenance Software

The following software application for the installation and maintenance of the KWS6000 Solution is provided:
• ServiceTool
Used for programming of the repeater, adjustment of the handset and software download to repeater/handset.
Introduction to KIRK Wireless Server 6000
Note
ServiceTool is not used for adjustment of the 5020 Handset.
The ServiceTool application can be downloaded from www.polycom.com.

Administrative Computer

An administrative computer is required for configuration and maintenance of the KWS6000, media resource and base station. This computer may be temporarily connected directly to the device or to the network. A dedicated computer is not required.

Requirements for the KIRK Wireless Server 6000 Solution

This section provides information about the environmental and electrical requirements and software requirements for the KWS6000 solution.

KIRK Wireless Server 6000/KIRK Media Resources

Note
Environmental Requirements
The installation area must:
• be clean, free of traffic and excess dust, dry, and well ventilated
• be within the temperature ranges of 10°C and 40°C/50°F and 104°F
• be between 20% and 80% non-condensing relative humidity
The installation area must be of sufficient height from the floor to prevent water damage.
2–7
Electrical Requirements
The following electrical requirements must be met:
• Power consumption: 8V/500 mA
• Typical power consumption: 5W per unit
• The supplied power for the AC adaptor power supply must be 110 to 240
ac nominal, 50/60 Hz.

KIRK Base Stations and KIRK Repeaters

Environmental Requirements
• Avoid installing base stations and repeaters on large concrete or marble
columns because these columns affect radio coverage. If possible, place the base station a minimum of one meter/3.3 feet from these types of columns.
• Do not install a base station or repeater with the antenna housings near
metal objects. Be careful not to damage existing wiring or panels.
• Do not position base stations and repeaters in ducts, plenums, or hollow
spaces used to transport environmental air except where the duct, plenum or hollow space is created by a suspended ceiling having lay-in panels. When you need more than one base station in a cell to meet traffic requirements, position the base stations at the same cell center.
• Keep the base station and repeater away from steel constructions.
• Do not position base stations and repeaters directly on metallic surfaces. If
possible, place the base station a minimum of one meter/3.3 feet from these types of surfaces.
• Do not position base station and repeaters behind furniture.
• Only position base stations and repeaters where the signal is needed.
• The installation area must be clean, free of traffic and excess dust, dry, and
well ventilated.
• The installation area must be within the temperature ranges of 10°C and
40°C/50°F and 104°F.
• The installation area must be between 20% and 80% non-condensing
relative humidity.
2–8
Introduction to KIRK Wireless Server 6000
• Minimum distance between two base stations varies depending on
material and construction of buildings, but there must always be synchronization chains and radio coverage overlap between the two base stations or handover between radio units. The time it takes a person to cross the common coverage area must be 10 seconds or more, as the handset needs time to scan for an alternative base station.
Electrical Requirements for Base Station
The following electrical requirements must be met:
• The base station operates on standard twisted pair ethernet cable - e.g.
minimum Cat.5e - to prevent disturbances from other equipment.
• Maximum power supply consumption is 3.0W (IEEE 802.3af class 1
device).
• The max. radiated output power for the antenna is 10mW e.i.r.p/channel.
Electrical Requirements for Repeater
• The supplied power (power supply) for the charger must be 110 V to 120
V ac nominal (or 220 V to 230 V ac nominal), 50/60 Hz.
2–9

KIRK Handsets

Environmental Requirements
• The area where the handset is used must be within the temperature ranges
of 0°C and 40°C/32°F and 104°F.
• For correct battery charging, the room temperature must be between 0°C
and 25°C/32°F and 77°F. Therefore, the handset must not be placed in direct sunlight. The battery has a built-in heat sensor which will stop charging if the battery temperature is too high.
• For battery information, refer to “Installing Battery” on page 8-4.
• The area where the handset is used must be between 20% and 80%
non-condensing relative humidity.
Electrical Requirements
The following electrical requirement must be met:
• The supplied power (power supply) for the charger must be 110 V to 120
V ac nominal (or 220 V to 230 V ac nominal), 50/60 Hz.

KIRK Maintenance Software

This section describes the computer requirements to run the installation and maintenance tools of the handset and repeater.
Software Requirements
• OS: Windows 2000 (SP4), Windows XP (SP2), Windows Vista
• CPU: Minimum 400MHz (2000/XP), 1GHz (Vista)
• RAM: Minimum 256 MB (2000/XP), 1 GB (Vista)
• GPU/Display: XGA (1024x768)
• Harddisk: Minimum recommended harddisk size by OS and other
installed applications + 25 MB free space for the application.
Note
Depending on other applications running on the system, CPU, RAM and harddisk may vary.
2–10

Installation Prerequisites

Introduction to KIRK Wireless Server 6000
Note
Ensure that a site survey and deployment have been conducted and that the installer has access to these plans before proceeding any further. For more information about deployment, refer to “Deploying KIRK Wireless Server
on page 3-1.
6000”
Before you start the installation you need to find the following information and perform the following tasks:
• ARI codes (serial numbers) for the KWS6000 (see label on the rear of the
KWS unit)
• Serial numbers for handsets. Refer to “Retrieving the Serial Number of the
KIRK Handset” on page 8-12.
• AC codes (authentication codes)
The AC is a customer-defined optional subscription pin code of a maximum of eight digits for the individual handset. The AC can be used when connecting the handset to the KWS.
• Repeaters:
Mark each repeater with the number of the related base station. This way you can easily configure the system on site.
• Handsets:
To use the handsets, you must first install the radio infrastructure, e.g. base stations and repeaters to transmit and receive radio signals to and from the handsets. There are no direct connections between the handset and the system. For more information about base station and repeater installation, refer to “Installing KIRK Base Station” on page 6-1 and
“Installing KIRK Repeater” on page 6-1.
• Charging battery
When charging the handset battery for the first time, leave the handset in the charger for 14 - 16 hours to ensure that the battery is fully charged and the handset ready for use. Refer to “Charging KIRK Handsets” on page 8-7.
2–11
2–12

Deploying KIRK Wireless Server 6000

Before you install the KWS6000 solution, it is necessary to perform a complete site survey and determine the exact location of KWS6000, base stations, repeaters and number of handsets required.
A well planned installation should start with an RF coverage site survey. A site survey is designed to determine the optimal location for base stations and repeaters and the amount of wireless voice traffic to be supported by the installation (i.e., how many handsets must maintain voice conversations at the same time, in any given area).
3
Due to the unexpected nature of RF propagation in an indoor environment, an actual on-site test must be performed before the installation is complete. While an extensive guide to effective RF coverage planning is outside the scope of this manual, the following points should be taken into consideration when planning the site, prior to base station and repeater installation:
• The base station/repeater provides typical RF coverage of up to 50
meters/164 feet in a typical indoor office environment and up 300 meters/984 feet in an open area (line-of-sight), extending in all directions from the base station/repeater. The exact coverage range depends on the building architecture, wall material and surroundings.
• The wireless solution can support a maximum of 4096 handsets.
• The wireless solution supports a maximum of 255 base stations.
• Handset handover: handsets can move between coverage areas of base
stations and repeaters while receiving continuous service and maintaining conversations in progress.
• For efficient handover of conversations between base stations, deploy base stations with wide overlap between them (i.e., plan for some areas to be covered by more than one base station). Overlaps are necessary to maintain seamless handover and to establish synchronization chains. A good example may be a cafeteria during lunch hour where temporary
3–1
concentrations of handsets may occur. The overlap carries the excess call load to adjacent base station to provide uninterrupted services to subscribers.
• Typically, installations such as office buildings, hotels and hospitals should be equipped with base stations/repeaters on several floors to create uniform and complete RF coverage.
• Open areas can be covered with a sparse network of base stations. In such applications, the base stations/repeaters cover an extended range due to the extended line-of-sight RF propagation capability.
• Ensure that there is not a residential DECT system (home DECT) on the site.
This section provides information about:
• “Recommendations for KIRK Base Station/KIRK Repeater Placement” on
page 3-2
• “Deployment of a KIRK Wireless Server 6000 Multi-Cell” on page 3-3

Recommendations for KIRK Base Station/KIRK Repeater Placement

• In large halls, the base station/repeater (wall) should be installed vertically in the middle of the space below the drop ceiling.
• In corridors, the base station/repeater (wall) should be installed vertically preferably at corridor intersections where propagation patterns follow the corridor patterns. The base station/repeater should point towards the corridor and preferably in the middle height between the floor and the actual ceiling. In case there are high objects in the area, the base station/repeater (wall) should be installed above those objects but still kept distant from the ceiling.
• The repeater (ceiling) should be installed in the middle of corridors and small rooms.
• In multi-story buildings, base stations/repeaters may be installed on opposite sides of the floors to take advantage of the floor-to-floor coverage. The coverage design cannot rely entirely on floor-to-floor propagation; each case must be verified due to variations in local attenuation patterns.
• If the building contains a central open space area with windows to the other areas, base stations/repeaters may be installed in this open space to provide a good coverage for the rooms in the inner circle on all floors (e.g. hotels).
3–2
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