Polycom KWS300 User Manual

Polycom

KIRK

Wireless Server 300

Installation and

Configuration Guide

14184603 Version 1

KIRK Wireless Server 300 Installation and Configuration Guide

Catalog No. 14184603

Version 1

Proprietary and Confidential

The information contained herein is the sole intellectual property of Polycom, Inc. No distribution, reproduction or unauthorized use of these materials is permitted without the expressed written consent of Polycom, Inc. Information contained herein is subject to change without notice and does not represent commitment of any type on the part of Polycom, Inc. Polycom and Accord are registered trademarks of Polycom, Inc.

Notice

While reasonable effort was made to ensure that the information in this document was complete and accurate at the time of printing, Polycom, Inc., cannot assume responsibility for any errors. Changes and/or corrections to the information contained in this document may be incorporated into future issues.

Contents

Preface

Important Information Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1

Chapter Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2

Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2

Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–3

Introduction to KIRK Wireless Server 300

Components of the KIRK Wireless Server 300 Solution . . . . . . . . . . . . . . . 2–2

KIRK Wireless Server 300 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2

Wireless Bands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2

KIRK Repeater . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–3

KIRK Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–3

Auto Login and Handover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–3

KIRK SIO Application Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–3

KIRK Maintenance Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–3

Administrative Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–4

Requirements for the KIRK Wireless Server 300 Solution . . . . . . . . . . . . . 2–4

KIRK Wireless Server 300 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–4

Environmental Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–4

Electrical Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–4

Installation Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–4

Contents

Installing KIRK Wireless Server 300

Types and Part Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1

KWS300 Types and Part Numbers . . . . . . . . . . . . . . . . . . . . . . . . . 3–1

KWS300 Appearance and Components . . . . . . . . . . . . . . . . . . . . . . . . . 3–2

KWS300 LED Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–3

KWS300 - Reset Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–4

Resetting the KWS300 Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . 3–4

Installing the KWS300 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–5

Configuring KIRK Wireless Server 300

Powering up the KWS300 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

How to Access the Administration Page . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

Entering a System User Name and Password . . . . . . . . . . . . . . . . 4–2

Configuring a KIRK Wireless Server 300 Using Static IP Address . . . . . . 4–2

General Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–3

Wireless Server Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–4

Security Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5

SIP Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–6

KIRK Handset Registration

Registering KIRK Handsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1

KIRK Handset Management

Viewing Handset/User Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–2

Searching for Handset/User Information . . . . . . . . . . . . . . . . . . . . . . . . . . 6–2

Removing KIRK Handsets from the List (Deregistering) . . . . . . . . . . . . . 6–3

Changing User Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–3

Back-Up and Restore Handset Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–4

Importing Handset Registration Data - CSV Format . . . . . . . . . . . . . . . . . 6–6

Contents

System Management

KIRK Wireless Server 300 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–1

Reading System Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–1

General Status Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–2

Logs Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–2

Wireless Server Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–3

Packet Capture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–3

Reading Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–4

Wireless Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–4

Active Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–5

Abnormal Call Releases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–6

Traffic Distribution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–6

Making a Back-Up of the Configuration File . . . . . . . . . . . . . . . . . . . . 7–7

Restoring the Configuration File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–7

Updating the KIRK Wireless Server 300 Firmware . . . . . . . . . . . . . . . 7–7

Updating KIRK Wireless Server 300 Firmware . . . . . . . . . . . . . . . 7–8

Regulatory Notices

International Regulatory and Product Information . . . . . . . . . . . . . . . . . . 8–1

Important Safety Instructions and Product Information . . . . . . . . . . . . . . 8–7

Open Source Software Notice

Open Source Software Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–1

Preface

This guide is intended for qualified technicians who will install, configure and maintain the KIRK Wireless Server 300 (KWS300) Solution.

This guide provides all the necessary information for successful installation and maintenance of the KWS300. For information about the installation and configuration of the KIRK Repeaters and the KIRK Handsets, please download these user guides at www.polycom.com.

Important Information Before You Begin

This guide assumes the following:

• that users have a working knowledge of the call handlers operations

• that the call handler is installed and initialized and is working correctly

• that you have a working knowledge of deployment in general

• that a site survey has been conducted and that the installer has access to

these plans

Furthermore, you will need the information in the table below in order to enter the web based Administration Page.

Initial System Access KWS300

Static IP address 192.168.0.1

User Name admin

Password kws300

1–1

Chapter Overview

Where is it? What is it about? When to use it?

Preface

Chapter 2 Introduction to KIRK

Wireless Server 300

Chapter 3 Installing KIRK Wireless

Server 300

Chapter 4 Configuring KIRK Wireless

Server 300

Chapter 5 KIRK Handset Registration To learn how to register KIRK Handsets.

Chapter 6 KIRK Handset Management To learn how to manage the KIRK Handsets

Chapter 7 System Management To learn how to define and view different

Chapter 8 Regulatory Notices Information about safety regulation for the

Chapter 9 Open Source Software

Notice

To learn about the different components in a typical KWS300 configuration.

To learn about KWS300 and to install it.

To learn how to power up the KWS300, access the web based Administration Page and configure the KWS300 using static IP address.

through the web based Administration Page.

settings of the system, reading statistics, making a backup of configuration file, updating system firmware, and resetting the system.

KWS300.

Information about the Open Source Software.

Acronyms

Preface

AC Authentication Code

ARI no. Access Rights Identity - Serial number of the KWS300

DECT Digital Enhanced Cordless Telecommunications

DHCP Dynamic Host Configuration Protocol

DNS Domain Name System

GAP Generic Access Profile

IP Internet Protocol

IPEI International Portable Equipment Identity - Serial no. of the handset - SN

KWS KIRK Wireless Server

KWS300 KIRK Wireless Server 300

LAN Local Area Network

LED Light Emitting Diode

MAC Media Access Control - hardware address of a device connected to a

network

MTU Maximum Translation Unit

MWI Message Waiting Indication

NTP Network Time Protocol

PoE Power over Ethernet

RSSI Received Signal Strength Indicator

RTP Real-time Transport Protocol

SIP Session Initiated Protocol

WRFP Wireless Radio Fixed Part - Wireless Repeater

1–3

Introduction to KIRK Wireless Server 300

This section provides a description of the KWS300 solution.

A typical KWS300 configuration includes a number of the following components, in addition to the KWS300:

• Repeaters (optional)

• Handsets and accessories

Figure 2-1 Overview of the Whole Solution

2–1

Introduction to KIRK Wireless Server 300

In the following sections, you will find information about:

• “Components of the KIRK Wireless Server 300 Solution” on page 2-2

• “Requirements for the KIRK Wireless Server 300 Solution” on page 2-4

• “Installation Prerequisites” on page 2-4

Components of the KIRK Wireless Server 300 Solution

The components of the KWS300 will be described below:

KIRK Wireless Server 300

Below you will find an overview of the system capacity of the KWS300.

Table 2-1 Overview of System Capacity

Description Capacity

Wireless Bands

Max. number of simultaneous SIP calls 4 Max. number of repeaters 6 Max. number of registered handsets

The KWS300 controls the wireless infrastructure. It manages the repeater and the IP interface to the call handler.

The communication protocol between the KWS300 and the call handler is SIP

A KWS300 is installed directly on the LAN and must be managed as part of the corporate network.

For more information about the KWS300, refer to “Installing KIRK Wireless

Server 300” on page 3-1 and “Configuring KIRK Wireless Server 300” on

page 4-1.

The wireless solution supports two wireless bands, allowing operation in various countries and regions. Supported wireless bands are:

• ETSI (1880-1900 Mhz), referred to as 1G8

• USA DECT (1920-1930 Mhz), referred to as 1G9

Please note that it is not possible to change the predefined band.

2–2

KIRK Repeater

KIRK Handset

Introduction to KIRK Wireless Server 300

The repeater can be used to extend the coverage area in a wireless solution. Depending on the repeater type, it can be mounted either on the wall or on the ceiling. The wireless repeater is used in areas with limited voice traffic, where cabling is difficult. The repeater does not increase the number of traffic channels, but increases the coverage area established with the base station. The use of repeaters is optional.

The handset is a lightweight, ergonomically designed wireless unit that includes an LCD display and keypad. It is a portable unit compatible with DECT GAP standard, and it is designed to provide the subscriber with most of the features available for a wired phone, in addition to its roaming and hand over capabilities.

The KWS300 supports up to 12 registered handsets.

Auto Login and Handover

Auto login refers to the ability to log on to more than one system, enabling you to use the same handset on up to 10 different systems.Auto Login type B is used if a handset is subscribed to two systems only. Auto Login B can be used in separate systems which are overlapping each other.

KIRK SIO Application Interface

The SIO Application Interface is a communication platform allowing text messaging between the wireless server and a handset. With the SIO API, which is a fundamental part of all our solutions and a third party application program, the customer is offered a wide range of usage opportunities in a variety of vertical markets. For more information about this feature, please download the KIRK SIO Application Interface brochure at www.polycom.com.

KIRK Maintenance Software

The following software application for the installation and maintenance of the KWS300 Solution is provided:

• ServiceTool. The service tool is used for programming the repeater,

adjustment of the handset and software download to repeater/handset.

Note

The ServiceTool is not used for adjustment of the KIRK 50xx Handsets.

The ServiceTool application can be downloaded at www.polycom.com.

2–3

Introduction to KIRK Wireless Server 300

Administrative Computer

An administrative computer is required for configuration and maintenance of the KWS300. This computer may be temporarily connected to the network. A dedicated computer is not required.

Requirements for the KIRK Wireless Server 300 Solution

This section provides information about the environmental and electrical requirements and software requirements for the KWS300 solution.

KIRK Wireless Server 300

Environmental Requirements

The installation area must be:

• clean, free of traffic and excess dust, dry, and well ventilated

• within the temperature ranges of 10°C and 40°C/50°F and 104°F

• between 20% and 80% non-condensing relative humidity

Note

The installation area must be of sufficient height from the floor to prevent water damage.

Electrical Requirements

The following electrical requirements must be met:

• Power over Ethernet (PoE 802.3af)

• Maximum power supply consumption is 3.0W (IEEE 802.3af class 1

device).

Use a standard PoE adapter or a PoE-enabled port on a switch adhering to PoE

802.3af when connecting the server to a PoE power source.

Installation Prerequisites

Before you start the installation you need to find the following information:

• ARI code (serial number) for the KWS300 (see label on the rear of the KWS

unit)

2–4

Introduction to KIRK Wireless Server 300

• AC codes (authentication codes)

The AC is a customer-defined optional subscription pin code of a maximum of eight digits for the individual handset. The AC can be used when connecting the handset to the KWS300.

• Handset IPEI (serial number of the handset) (please refer to the handset

user guides).

• The KWS300 works on the following network:

LAN fast Ethernet 100 Mbit.

PoE 802.3af

• The call handler must support the following communication protocol:

SIP.

2–5

Installing KIRK Wireless Server 300

This section provides a description of the KWS300. The section also provides information about resetting the KWS300 hardware using the Reset button on the KWS300 faceplate.

Before you install the equipment, ensure that a site planner defines the location of the KWS300.

Types and Part Numbers

KWS300 Types and Part Numbers

The KWS300 contains RF circuitry that comply with the local band standards: ETSI DECT and USA DECT 6.0. The table below includes a list of available KWS300 and their part numbers.

Table 3-1 KIRK Wireless Server 300 Part Numbers

Variants of KIRK Wireless Server 300 Part Number

KIRK Wireless Server 300 1.8 GHz

KIRK Wireless Server 300 1.9 GHz

• with SIP Protocol

For more information about SIP variants go to www.polycom.com

02344900

02344901

3–1

KWS300 Appearance and Components

LED

The KWS300 front cover includes the following:

• LED indicating the operating status of the unit

Figure 3-1 KWS300 - Front view

Installing KIRK Wireless Server 300

3–2

The KWS300 faceplate includes the following:

ETH Port (Power supply by PoE)

Reset Button

LINK/Activity Indicator

Figure 3-2 KWS300 - Faceplate

Installing KIRK Wireless Server 300

KWS300 LED Indicators

For information about the Reset button, refer to “Resetting the KWS300

Hardware” on page 3-4.

In the following, the indications of the LED on the front cover and on the faceplate of the KWS300 will be described.

3–3

Installing KIRK Wireless Server 300

Table 3-2 LED Indicator Description - Front Cover

LED Indicator Meaning

Steady green OK and idle Slow green flashing OK and active voice call Fast red flashing Error Steady red Reset/shutdown in progress Steady red for 5 seconds

followed by fast red flashing

Table 3-3 LED Indicator Description - Faceplate

LED Indicator Meaning

LINK/Activity Indicator - green Link layer software has established

LINK/Activity Indicator - green flashing

KWS300 - Reset Button

It is possible to restart or reset the KWS300 by pressing the Reset button on the faceplate of the KWS300.

Resetting the KWS300 Hardware

This section contains a description of the different actions that take place when pressing the Reset button.

Reset to factory settings

connection Activity

Table 3-4 Reset Button Description

Press button Action

Short press (2 to 5 sec.) System restarts when button is released. Long press (5 to 9 sec.)

until front LED flashes red, then release button

Resets the system to factory default settings (original IP settings and empty user data base) and restarts the system.

Firmware version is not affected.

3–4

Installing the KWS300

The KWS300 is suitable for mounting indoors on a wall.

1 Mount the KWS300 on the wall, using the anchors and screws provided.

Note: When you place the KWS300 on the screws, ensure that the screws do not touch the printed circuit board.

Figure 3-3 KWS300 Wall Mounting

Installing KIRK Wireless Server 300

2 Connect the wire into the RJ45 plug on the KWS300.

3–5

Configuring KIRK Wireless Server 300

This section provides you with information on how to power up the KWS300 and connect the unit to a computer. It also provides information on how to configure a KWS300 through the web based Administration Page using static IP address.

Note

The KWS300 is pre-configured to use a static IP address (192.168.0.1).

This section includes information about:

• “Powering up the KWS300” on page 4-1

• “How to Access the Administration Page” on page 4-1

• “Configuring a KIRK Wireless Server 300 Using Static IP Address” on

page 4-2

Powering up the KWS300

After installing the KWS300 you need to power up the unit using PoE.

How to Access the Administration Page

The web based Administration Page is accessed through a standard web browser. To access the web page, you will need the information below.

Initial System Access KWS300

Static IP address 192.168.0.1

User Name admin

Password kws300

4–1

+ 41 hidden pages