Polycom KIRK WIRELESS SERVER 600V3 User Manual
Part No. 14117800, Ed.3.0
September 28, 2010
®
Polycom
KIRK® Wireless Server 600v3
Installation and Configuration Guide
2
Copyright © Polycom, Inc.
All Rights Reserved
Catalog No. 14117800
Version 3.0
Proprietary and Confidential
The information contained herein is the sole intellectual property of Polycom, Inc. No distribution,
reproduction or unauthorized use of these materials is permitted without the expressed written consent of
Polycom, Inc. Information contained herein is subject to change without notice and does not represent
commitment of any type on the part of Polycom, Inc. Polycom and Accord are registered trademarks of
Polycom, Inc.
Notice
While reasonable effort was made to ensure that the information in this document was complete and accurate at the time of printing, Polycom, Inc., cannot assume responsibility for any errors. Changes and/or
corrections to the information contained in this document may be incorporated into future issues.
14117800, Ed.3.0
Contents
Chapter 1 Preface........................................................................................................15
Chapter 2 Introduction................................................................................................21
Contents 3
1.1 Before You Begin...................................................................................................... 16
1.2 Chapter Overview..................................................................................................... 17
1.3 Related Documentation............................................................................................ 18
1.4 Acronyms.................................................................................................................. 19
2.1 Components of the KIRK Wireless Server 600v3 Solution....................................... 22
2.1.1 KIRK Wireless Server 600v3........................................................................... 22
2.1.2 Wireless Bands...... ... ... ... .... .......................................... .................................. 23
2.1.3 KIRK Repeater................................................................................................ 23
2.1.4 KIRK Handset ................................................................................................. 24
2.1.5 KIRK SIO Application Interface....................................................................... 25
2.1.6 KIRK Maintenance Software........................................................................... 25
2.2 Requirements for the KIRK Wireless Server 600v3 Solution.................................... 26
2.2.1 KIRK Wireless Server 600v3........................................................................... 26
2.2.2 KIRK Repeater................................................................................................ 27
2.2.3 KIRK Handsets................................................................................................ 28
2.2.4 KIRK Maintenance Software........................................................................... 29
Chapter 3 Deploying KIRK Wireless Server 600v3 ..................................................31
3.1 Recommendations for KWS600v3/KIRK Repeater Placement ................................ 32
3.2 Deployment of a KIRK Wireless Server 600v3 Multi-Cell......................................... 32
3.2.1 Sync over Air................................................................................................... 32
3.2.2 Examples of Synchronization Chains............ ......................................... .... ... .. 33
Chapter 4 Installing the KIRK Wireless Server 600v3.............................................. 41
4.1 Unpacking................................................................................................................. 41
4.1.1 Inspect for Damage......................................................................................... 41
4.1.2 Unpacking the Shipping Container.................................................................. 41
4.2 Description of KIRK Wireless Server 600v3............................................................. 41
4.2.1 KIRK Wireless Server 600v3 Provides RF Channels to KIRK Handsets........ 42
4.2.2 KIRK Wireless Server 600v3 Types and Part Numbers................................ .. 42
4.2.3 KIRK Wireless Server 600v3 Appearance and Components.......................... 42
4.2.4 KIRK Wireless Server 600v3 LED Indicators.................................................. 44
4.2.5 KIRK Wireless Server 600v3 - Reset Button................................................... 45
4.3 Installing the KIRK Wireless Server 600v3............................................................... 46
4.3.1 KIRK Wireless Server 600v3 Indoor Wall Mounting........................................ 47
4.4 Recording the Installation Information...................................................................... 48
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Chapter 5 Installing the KIRK Repeater.................................................................... 49
5.1 KIRK Repeater Description ...................................................................................... 49
5.1.1 KIRK Repeater provides RF Channels to KIRK Handsets.............................. 49
5.1.2 KIRK Repeater Types and Part Numbers....................................................... 50
5.1.3 KIRK Repeater - Appearance and Components............................................. 51
5.1.4 KIRK Repeater LED Indicators ....................................................................... 51
5.1.5 Installing the KIRK Repeater........................................................................... 51
5.2 Checking Indicators............................ ... .... ............................................................... 54
5.3 Powering the KIRK Repeater ................................................................................... 54
5.3.1 Power Options................................................................................................. 54
5.4 Programming a KIRK Repeater with the KIRK Programming Kit ............................. 54
5.4.1 Content of the KIRK Programming Kit Repeater............................................. 54
5.4.2 Set up of the Hardware for Repeater Programming........................................ 55
5.4.3 Programming the KIRK Repeater with the ServiceTool .................................. 55
5.5 Use of KIRK Repeater With External Antenna ......................................................... 64
5.5.1 Synchronization Ways..................................................................................... 64
Chapter 6 Preparing KIRK Handset for Use .............................................................65
6.1 Unpacking................................................................................................................. 65
6.1.1 Inspect for Damage......................................................................................... 65
6.1.2 Unpacking the Shipping Container.................................................................. 65
6.2 KIRK Handset Description........................................................................................ 65
6.2.1 KIRK Handset Types....................................................................................... 66
6.2.2 KIRK Charger Types and Part Numbers......................................................... 66
6.3 Installing Battery....................................................................................................... 67
6.3.1 Installing Battery on KIRK 3040 Handsets...................................................... 68
6.4 Installing Battery on KIRK 4020/KIRK 4040/KIRK 4080 Handsets........................... 68
6.4.1 Installing Battery on KIRK 5020 / 5040 Handsets........................................... 69
6.5 Charging KIRK Handsets.......................................................................................... 70
6.5.1 Using the Charger........................................................................................... 70
6.5.2 Charging Battery............................................................................................. 72
6.6 Retrieving the Serial Number of the KIRK Handset.................................................. 73
6.6.1 Retrieving Serial Number on KIRK 3040 Handsets ........................................ 74
6.6.2 Retrieving Serial Number on KIRK 4020/KIRK 4040/KIRK 4080 Handsets.... 74
6.6.3 Retrieving Serial Number on KIRK 5020 / 5040 Handsets ............................. 75
Chapter 7 Configuring KIRK Wireless Server 600v3 ...............................................77
7.1 Powering up the KIRK Wireless Server 600v3......................................................... 77
7.1.1 Power over Ethernet (PoE)....... ... .... ... ... ... .... ... ... ... ... .... ... ... ... .... ..................... 77
7.1.2 Checking Indicators......... .... ... ... ... .... ... ... ......................................................... 77
7.2 Connecting a Computer to the KIRK Wireless Server 600v3................................... 78
7.3 Accessing the Web Based Administration Page....................................................... 78
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7.3.1 How to Change Internet Protocol Properties using Windows XP........ ... .... ... .. 79
7.3.2 How to Access the Administration Page ......................................................... 80
7.4 Accessing the KIRK Configuration Tool.................................................................... 81
7.4.1 Installing the KIRK Configuration Tool............................................................. 81
7.4.2 Starting the KIRK Configuration Tool............................................................... 81
7.5 Configuring Single-Cell Solution through Administration Page................................. 82
7.5.1 Entering a System User Name and Password................................................ 83
7.5.2 Assigning a Specific IP Address...................................................................... 84
7.5.3 Configuring Ethernet Link................................................................................ 86
7.5.4 Configuring DECT System.............................................................................. 87
7.5.5 Configuring DECT Master............................................................................... 88
7.5.6 Configuring DECT Radio................................................................................. 89
7.5.7 Configuring TOS (Type of Service) Priorities.................................................. 89
7.6 Configuring Multi-Cell Solution through Administration Page.............. ... ... ... ... .... ... .. 90
7.6.1 Configuring the IP Master (Primary) KIRK Wireless Server 600v3................. 91
7.6.2 Configuring Sync Master............................................................................... 100
7.6.3 Configuring the Alternative Master KIRK Wireless Server 600v3 ................. 104
7.6.4 Configuring the Secondary KIRK Wireless Server 600v3............................. 108
7.6.5 Configuring Secondary KWS600v3 Using a Back-Up File......... ................... 117
7.6.6 Configuring Standalone LDAP Server........................................................... 117
7.6.7 Configuring Alternative LDAP Server............................................................ 120
7.7 Configuring Single-Cell Solution through KIRK Configuration Tool ........................ 122
7.8 Configuring Multi-Cell Solution through KIRK Configuration Tool........ ... ... ... ... .... ... 125
7.8.1 Configuring the Master (Primary) KIRK Wireless Server 600v3 ................... 126
7.8.2 Configuring the Alternative Master KIRK Wireless Server 600v3 ................. 129
7.8.3 Configuring LDAP Server.............................................................................. 132
7.8.4 Configuring Alternative LDAP Server............................................................ 134
7.8.5 Configuring Sync Master............................................................................... 136
7.8.6 Configuring the Secondary KIRK Wireless Server 600v3............................. 137
7.8.7 Saving Configurations...................................... ... ... ....................................... 141
7.8.8 Uploading Configuration Files....................................................................... 141
7.8.9 Opening Configuration Files.......................................................................... 144
Chapter 8 KIRK Handset Registration and Subscription...................................... 145
8.1 Registering KIRK Handsets.................................................................................... 145
8.1.1 Registering Handsets Using Skinny Protocol................................................ 145
8.1.2 Registering Handsets Using H.323 Protocol................................................. 147
8.1.3 Registering Handsets Using SIP Protocol..................................................... 149
8.2 Subscribing KIRK Handsets ................................................................................... 152
8.2.1 KIRK 3040 Handset ...................................................................................... 152
8.2.2 KIRK 4020/4040/4080 Handset .................................................................... 154
8.2.3 KIRK 5020 / 5040 Handset ........................................................................... 156
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Chapter 9 KIRK Handset Management....................................................................159
9.1 Viewing Handset/User Configuration..... .... ............................................................. 159
9.2 Searching for Handset/User Information ................................................................ 160
9.3 Unsubscribing KIRK Handsets ............................................................................... 160
9.3.1 KIRK 3040/4020/4040/4080 Handset ........................................................... 160
9.3.2 KIRK 5020 / 5040 Handset ........................................................................... 161
9.4 Removing KIRK Handsets from the List (Deregistering) ........................................ 161
9.5 Changing User Configurations ............................................................................... 162
9.6 Adjusting the KIRK Handset................................................................................... 163
9.6.1 Content of the KIRK Programming Kit Handset............................................ 163
9.6.2 Set up of the Hardware for KIRK Handset Adjustment ................................. 164
9.6.3 Adjusting the KIRK Handset with the ServiceTool......................................... 164
Chapter 10 System Management............................................................................. 165
10.1 Using the Web Based Administration Page... ... .... ... ... ... ... .... ... ... ... .... ... ... ... ... .... ... 165
10.1.1 Changing System User Name and Password............................................. 165
10.1.2 Reading System Information....................................................................... 166
10.1.3 Reading DECT Statistics............................................................................. 167
10.1.4 Reading LDAP Server Status............ ... ... .... ... ... ... ... .... ... ... ... .... ... ... ... .......... 171
10.1.5 Reading LDAP Replicator Statistics.................. ... ... .... ... ... ... .... ... ... ... ... .... ... 171
10.1.6 Reading Ethernet Statistics......................................................................... 172
10.1.7 Diagnostics.................................................................................................. 173
10.1.8 Making a Back-Up of the Configuration File................................................ 176
10.1.9 Updating the KIRK Wireless Server 600v3 ................................................. 177
10.1.10 Resetting the KIRK Wireless Server 600v3 .............................................. 181
10.2 Using the ServiceTool....................... ... .... ... ... ... .... ... ... ... ... .... ... ... .......................... 183
10.2.1 KIRK Repeater Programming ..................................................................... 183
10.2.2 Adjusting the KIRK Handset........................................................................ 184
Chapter 11 Messaging over MSF.............................................................................185
11.1 Description of Different Types of MSF Messages. ... ... ... ... .... ... ... ... .... ... ... ... ... .... ... 185
11.2 Activating MSF Messages Function......... ... ... ... .... ... ... ... ... .... ................................ 186
11.3 Sending Text Messages................................. ... .... ......................................... ....... 187
Chapter 12 Configuration/General/Update .............................................................189
12.1 Current Update Serials......................................................................................... 190
Chapter 13 Configuration of the Update Server..................................................... 191
13.1 System Requirements .......................................................................................... 191
13.2 Installation............................................................................................................. 191
13.3 Configuration ........................................................................................................ 191
13.4 Running Maintenance........................................................................................... 192
13.5 Maintenance Commands ...................................................................................... 192
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13.5.1 Check Command ........................................................................................ 192
13.5.2 Times Command......................................................................................... 192
13.5.3 Prot Command............................................................................................ 193
13.5.4 Boot Command. ... ... ... ... .... ... ... ... .......................................... .... ................... 194
13.5.5 Bmc command (only for DECT devices)..................................................... 194
13.5.6 SCFG Command............... ... ... ... .... .......................................... ... ... ... ... ....... 195
13.5.7 Example...................................................................................................... 196
Chapter 14 Configuration of an NTP Server / Client.............................................. 197
14.1 Configuration ........................................................................................................ 197
14.2 Timezone Configuration String ............................................................................. 197
14.3 Example................................................................................................................ 198
Chapter 15 Troubleshooting ....................................................................................199
15.1 Solving Problems in KIRK Wireless Server 600v3 ............................................... 199
15.1.1 Administration Page of the KIRK Wireless Server 600v3 ........................... 199
15.1.2 KIRK Configuration Tool for KIRK Wireless Server 600v3.......................... 200
15.1.3 KIRK Repeater............................... ... ... ... .... ... ... ... ... .................................... 201
15.1.4 KIRK Handset ............................................. ... ... .......................................... 201
15.2 Should You Need to Report a Problem....................... ... ... .... ... ... ... .... ... ... ... ... .... ... 201
15.3 Frequently Asked Questions ................................................................................ 202
15.4 Using the GWLOAD Program. .... ... .......................................... ... ... .... ... ... ... ... .... ... 202
Chapter 16 Regulatory Notices................................................................................ 205
16.1 International Regulatory and Product Information................................................ 205
16.2 Explosive Device Proximity Warning.................................................................... 208
16.3 Important Safety Instructions and Product Information......................................... 210
16.4 Intrinsic safety....................................................................................................... 211
16.5 Exposure to sunlight, heat and moisture ....................................... .... ... ... ... ... ....... 211
16.6 Spare parts and accessories ................................................................................ 212
16.7 Power failure......................................................................................................... 212
16.8 NOTICES.............................................................................................................. 213
16.9 LIMITED WARRANTY.......................................................................................... 214
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Figures
Figure 1 Overview of the Whole Solution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Figure 1 Synchronization Chain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Figure 2 Synchronization Chain Layout without Alternative Sync Ways. . . . . . 34
Figure 3 Synchronization Chain with Alternative Sync Ways . . . . . . . . . . . . . . 35
Figure 4 Synchronization Chain with Alternative Sync Ways . . . . . . . . . . . . . . 36
Figure 5 Synchronization Chain with Alternative Sync Ways . . . . . . . . . . . . . . 36
Figure 6 Synchronization Chain Layout with Alternative Sync Ways . . . . . . . . 37
Figure 7 Synchronization Chain With and Without Alternative Sync Ways . . . 38
Figure 8 Synchronization Chain With Repeaters . . . . . . . . . . . . . . . . . . . . . . . 39
Figure 9 Wireless Server 600v3 - Front view . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Figure 10 Wireless Server 600v3 - Faceplate. . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Figure 11 Wireless Server 600v3 Wall Mounting . . . . . . . . . . . . . . . . . . . . . . . . 47
Figure 1 Remove Back Cover from Handset . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Figure 2 Remove Back Cover from Handset with Screw Fastener. . . . . . . . . . 69
Figure 3 Remove Back Cover from Handset . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Figure 4 Single Charger for 3040 Handset. . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Figure 5 Single Charger for 4020 Handset and 4040 Handset. . . . . . . . . . . . . 70
Figure 6 Single Charger for 4080 Handset. . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Figure 7 Multicharger for 4020 Handset and 4040 Handset. . . . . . . . . . . . . . . 71
Figure 8 Single Charger for 5020 / 5040 Handset . . . . . . . . . . . . . . . . . . . . . . 71
Figure 9 Remove Back Cover from Handset . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Figure 10 Remove Back Cover from Handset with Screw Fastener. . . . . . . . . . 75
Figure 11 Remove Back Cover from Handset . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Figure 12 Standard LAN Patch Cable (RJ45). . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Figure 13 Local Area Connection Properties dialog box. . . . . . . . . . . . . . . . . . . 79
Figure 14 Internet Protocol Properties dialog box. . . . . . . . . . . . . . . . . . . . . . . . 80
Figure 15 Main page of the Web Based Administration Page . . . . . . . . . . . . . . 81
Figure 16 Configuration Tool startup window . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Figure 17 Wireless Server 600v3 Single-cell installation . . . . . . . . . . . . . . . . . . 83
Figure 18 Adm. Page: Enter Network Password dialog box. . . . . . . . . . . . . . . . 84
Figure 19 Adm. Page: Configuration/ETH0/DHCP page . . . . . . . . . . . . . . . . . . 84
Figure 20 Adm. Page: Configuration/ETH0/IP page. . . . . . . . . . . . . . . . . . . . . . 85
Figure 21 Adm. Page: Configuration/ETH0/Link page . . . . . . . . . . . . . . . . . . . . 86
Figure 22 Adm. Page: Configuration/DECT/System page . . . . . . . . . . . . . . . . . 87
Figure 23 Adm. Page: Configuration/DECT/Master page. . . . . . . . . . . . . . . . . . 88
Figure 24 Adm. Page: Configuration/DECT/Radio page . . . . . . . . . . . . . . . . . . 89
Figure 25 Adm. Page: Configuration/IP/Settings page. . . . . . . . . . . . . . . . . . . . 90
Figure 26 Wireless Server 600v3 Multi-cell installation . . . . . . . . . . . . . . . . . . . 91
Figure 27 Adm. Page: Enter Network Password dialog box. . . . . . . . . . . . . . . . 92
Figures 9
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10 Figures
Figure 28 Adm. Page: Configuration/ETH0/DHCP page . . . . . . . . . . . . . . . . . . 93
Figure 29 Adm. Page: Configuration/ETH0/IP page. . . . . . . . . . . . . . . . . . . . . . 93
Figure 30 Adm. Page: Configuration/General/License page . . . . . . . . . . . . . . . 94
Figure 31 Adm. Page: Configuration/ETH0/Link page . . . . . . . . . . . . . . . . . . . . 95
Figure 32 Adm. Page: Configuration/LDAP/Server page . . . . . . . . . . . . . . . . . . 95
Figure 33 Adm. Page: Configuration/DECT/System page . . . . . . . . . . . . . . . . . 96
Figure 34 Adm. Page: Configuration/DECT/Master page. . . . . . . . . . . . . . . . . . 98
Figure 35 Adm. Page: Configuration/DECT/Radio page . . . . . . . . . . . . . . . . . . 99
Figure 36 Adm. Page: Configuration/IP/Settings page. . . . . . . . . . . . . . . . . . . . 99
Figure 37 Adm. Page: Configuration/ETH0/DHCP page . . . . . . . . . . . . . . . . . 101
Figure 38 Adm. Page: Configuration/ETH0/IP page. . . . . . . . . . . . . . . . . . . . . 101
Figure 39 Adm. Page: Configuration/LDAP/Replicator page . . . . . . . . . . . . . . 102
Figure 40 Adm. Page: Configuration/DECT/Master page. . . . . . . . . . . . . . . . . 103
Figure 41 Adm. Page: Configuration/DECT/Radio page . . . . . . . . . . . . . . . . . 103
Figure 42 KWS600v3 Multi-cell installation with Alternative (Standby) Master. 104
Figure 43 Adm. Page: Enter Network Password dialog box. . . . . . . . . . . . . . . 105
Figure 44 Adm. Page: Configuration/ETH0/DHCP page . . . . . . . . . . . . . . . . . 106
Figure 45 Adm. Page: Configuration/ETH0/IP page. . . . . . . . . . . . . . . . . . . . . 106
Figure 46 Adm. Page: Configuration/ETH0/Link page . . . . . . . . . . . . . . . . . . . 107
Figure 47 Adm. Page: Configuration/DECT/Master page. . . . . . . . . . . . . . . . . 107
Figure 48 Adm. Page: Configuration/DECT/Radio page . . . . . . . . . . . . . . . . . 108
Figure 49 WS600v3 Multi-cell installation (primary and secondaries) . . . . . . . 109
Figure 50 Adm. Page: Enter Network Password dialog box. . . . . . . . . . . . . . . 110
Figure 51 Adm. Page: Configuration/ETH0/DHCP page . . . . . . . . . . . . . . . . . 111
Figure 52 Adm. Page: Configuration/ETH0/IP page. . . . . . . . . . . . . . . . . . . . . 111
Figure 53 Adm. Page: Configuration/ETH0/Link page . . . . . . . . . . . . . . . . . . . 112
Figure 54 Adm. Page: Configuration/LDAP/Replicator page . . . . . . . . . . . . . . 113
Figure 55 Adm. Page: Configuration/DECT/Master page. . . . . . . . . . . . . . . . . 114
Figure 56 Adm. Page: Configuration/DECT/System page . . . . . . . . . . . . . . . . 115
Figure 57 Adm. Page: Configuration/DECT/Radio page . . . . . . . . . . . . . . . . . 116
Figure 58 Wireless Server 600v3 Multi-cell installation with LDAP Server. . . . 118
Figure 59 Adm. Page: Configuration/LDAP/Server page . . . . . . . . . . . . . . . . . 118
Figure 60 Adm. Page: Configuration/DECT/Master page. . . . . . . . . . . . . . . . . 119
Figure 61 Adm. Page: Configuration/DECT/Radio page . . . . . . . . . . . . . . . . . 119
Figure 62 WS600v3 Multi-cell installation with Alternative LDAP Server . . . . . 120
Figure 63 Adm. Page: Configuration/LDAP/Server page . . . . . . . . . . . . . . . . . 121
Figure 64 Adm. Page: Configuration/LDAP/Replicator page . . . . . . . . . . . . . . 122
Figure 65 Wireless Server 600v3 Single-cell installation . . . . . . . . . . . . . . . . . 123
Figure 66 Configuration Tool: Master tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Figure 67 Wireless Server 600v3 Multi-cell installation . . . . . . . . . . . . . . . . . . 126
Figure 68 Configuration Tool: Master tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Figure 69 WS600v3 Multi-cell installation with Alternative (Standby) Master. . 130
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Figure 70 Configuration Tool: Alt Master tab. . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Figure 71 Wireless Server 600v3 Multi-cell installation with LDAP Server. . . . 132
Figure 72 Configuration Tool: LDAP Server tab . . . . . . . . . . . . . . . . . . . . . . . . 133
Figure 73 WS600v3 Multi-cell installation with Alternative LDAP Server . . . . . 134
Figure 74 Configuration Tool: Alt LDAP Server tab. . . . . . . . . . . . . . . . . . . . . . 135
Figure 75 Configuration Tool: Sync Master tab. . . . . . . . . . . . . . . . . . . . . . . . . 136
Figure 76 WS600v3 Multi-cell installation (primary and secondaries) . . . . . . . 138
Figure 77 Configuration Tool: Secondaries tab. . . . . . . . . . . . . . . . . . . . . . . . . 139
Figure 78 Configuration Tool: Secondary Settings dialog box . . . . . . . . . . . . . 140
Figure 79 Configuration Tool: Save dialog box. . . . . . . . . . . . . . . . . . . . . . . . . 141
Figure 80 Configuration Tool: Select files to upload dialog box . . . . . . . . . . . . 142
Figure 81 Configuration Tool: Upload dialog box . . . . . . . . . . . . . . . . . . . . . . . 143
Figure 82 Configuration Tool: Select config. text file to open dialog box . . . . . 144
Figure 83 Adm. Page: Administration/DECT/Users page. . . . . . . . . . . . . . . . . 146
Figure 84 Adm. Page: Edit User dialog box . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Figure 85 Adm. Page: Administration/DECT/Users page. . . . . . . . . . . . . . . . . 148
Figure 86 Adm. Page: Edit User dialog box . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Figure 87 Adm. Page: Administration/DECT/Users page. . . . . . . . . . . . . . . . . 150
Figure 88 Adm. Page: Edit User dialog box . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Figure 89 Adm. Page: Administration/DECT/Users page. . . . . . . . . . . . . . . . . 159
Figure 90 Adm. Page: Administration/DECT/Users page. . . . . . . . . . . . . . . . . 160
Figure 91 Adm. Page: Administration/DECT/Users page. . . . . . . . . . . . . . . . . 161
Figure 92 Adm. Page: Edit User dialog box . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
Figure 93 Adm. Page: Administration/DECT/Users window. . . . . . . . . . . . . . . 162
Figure 94 Adm. Page: Edit User dialog box . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
Figure 95 Programming Kit Handset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
Figure 96 Adm. Page: Configuration/General/Admin/Change Password page 166
Figure 97 Adm. Page: Configuration/General/Info page. . . . . . . . . . . . . . . . . . 166
Figure 98 Adm. Page: Administration/DECT/Statistics page . . . . . . . . . . . . . . 167
Figure 99 Adm. Page: Administration/DECT/Users page. . . . . . . . . . . . . . . . . 168
Figure 100 Adm. Page: Administration/DECT/Unknown page . . . . . . . . . . . . . . 169
Figure 101 Adm. Page: Administration/DECT/Radios page . . . . . . . . . . . . . . . . 169
Figure 102 Adm. Page: Administration/DECT/Master Calls page . . . . . . . . . . . 170
Figure 103 Adm. Page: Administration/DECT/Radio Calls page . . . . . . . . . . . . 170
Figure 104 Adm. Page: Administration/DECT/Handover page. . . . . . . . . . . . . . 171
Figure 105 Adm. Page: Configuration/LDAP/Server-Status page . . . . . . . . . . . 171
Figure 106 Adm. Page: Configuration/LDAP/Replicator-Status page. . . . . . . . . 172
Figure 107 Adm. Page: Configuration/ETH/Statistics page . . . . . . . . . . . . . . . . 173
Figure 108 Adm. Page: Administration/Diagnostics/Logging page. . . . . . . . . . . 174
Figure 109 Adm. Page: Administration/Diagnostics/Tracing page . . . . . . . . . . . 175
Figure 110 Adm. Page: Administration/Diagnostics/Config Show page. . . . . . . 175
Figure 111 Adm. Page: Administration/Diagnostics/Ping page . . . . . . . . . . . . . 176
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Figure 112 Adm. Page: Administration/Download/Config page . . . . . . . . . . . . . 177
Figure 113 Adm. Page: Administration/Upload/Config page . . . . . . . . . . . . . . . 178
Figure 114 Adm. Page: Administration/Upload/Firmware page . . . . . . . . . . . . . 179
Figure 115 Adm. Page: Administration/Upload/Radio page . . . . . . . . . . . . . . . . 180
Figure 116 Adm. Page: Administration/Upload/Boot page . . . . . . . . . . . . . . . . . 180
Figure 117 Adm. Page: Administration/Reset/Reset page . . . . . . . . . . . . . . . . . 182
Figure 118 Adm. Page: Administration/Reset/Idle Reset page. . . . . . . . . . . . . . 182
Figure 119 Adm. Page: Administration/Reset/TFTP page . . . . . . . . . . . . . . . . . 183
Figure 120 Adm. Page: Configuration/General/Telnet page. . . . . . . . . . . . . . . . 186
Figure 121 GWLOAD program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
Figure 122 GWLOAD: Open IP firmware file dialog box. . . . . . . . . . . . . . . . . . . 203
Figure 123 GWLOAD: Upload dialog box. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204
Figure 124 GWLOAD: Upload in progress dialog box . . . . . . . . . . . . . . . . . . . . 204
Figure 125 GWLOAD: Uploading finished dialog box. . . . . . . . . . . . . . . . . . . . . 204
14117800, Ed.3.0
Contents
Table 1 Overview of System Capacity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Table 1 KIRK Wireless Server 600v3 Part Numbers . . . . . . . . . . . . . . . . . . . 42
Table 2 LED Indicator Description - Front Cover . . . . . . . . . . . . . . . . . . . . . . 44
Table 3 Reset Button Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Table 1 Variants of KIRK Handsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Table 2 Variants of KIRK Chargers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Table 3 Variants of Power Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Table 4 Error Messages on the Administration Page . . . . . . . . . . . . . . . . . . 199
Table 5 Error Messages in Configuration Tool . . . . . . . . . . . . . . . . . . . . . . . 200
Tables 13
KIRK Wireless Server 600v3 Installation and Configuration Guide
14 Tables
14117800, Ed.3.0
Chapter 1 Preface
This guide is intended for qualified technicians who will install, configure and maintain
the KIRK Wireless Server 600v3 (KWS600v3) Solution. To qualify to install the KIRK
Wireless Server 600v3 Solution, you must have successfully completed the KIRK Wireless
Server 600v3 technical training. The guide provides all the necessary information for
successful installation and maintenance of the wireless solution.
This includes the installation and configuration of:
• KIRK Wireless Server 600v3
• KIRK Repeaters
•KIRK Handsets
The Installation Guide also provides you with information about:
• Web based Administration Page of the KIRK Wireless Server 600v3
• KIRK Configuration Tool for the KIRK Wireless Server 600v3
Note: The Skinny Protocol described in this guide is not available for the North
American market.
15
KIRK Wireless Server 600v3 Installation and Configuration Guide
16 Preface
1.1 Before You Begin
This guide assumes the following:
• that users have a working knowledge of the call handlers operations
• that the call handler is installed and initialized and is working correctly
• that you have a working knowledge of deployment in general
• that a site survey has been conducted and that the installer has access to these plans
Note: The site survey should determine how many RF channels needed, number of
handsets, user areas alternative sync ways to be used, if an alternative (Standby) Master
KWS600v3 is needed, and if an LDAP Server and an alternative LDAP Server are needed.
14117800, Ed.3.0
1.2 Chapter Overview
Where is it? What is it about? When to use it?
Chapter 2 Introduction to KIRK
Wireless Server 600v3
Chapter 3 Deploying the KIRK
Wireless Server 600v3
Chapter 4 Installing the KIRK Wireless
Server 600v3
Chapter 5 KIRK Repeater Installation To mount repeater onto wall indoors.
Chapter 6 Preparing KIRK Handset
for Use
Chapter 7 Configuring KIRK Wireless
Server 600v3
Chapter 8 KIRK Handset Registration
and Subscription
Chapter 9 KIRK Handset Management To unsubscribe and deregister KIRK Handsets.
Chapter 10 System Management To define and view different settings of the
Chapter 11 Messaging over MSF To enable the MSF messages function by
Chapter 12 Configuration/General/
Update
Chapter 13 Configuration of the Update
Server
Chapter 14 Configuration of an NTP
Server / Client
Chapter 15 Troubleshooting To troubleshoot and to use the KIRK
Chapter 16 Regulatory Notices To learn about safety regulations.
1
Preface 17
To learn about the different components in a
typical KWS600v3 configuration.
To learn how to deploy a KWS600v3 Multi-cell
installation
To learn about KWS600v3 and to install it.
To prepare KIRK Handsets for use, installing
and charging battery.
To power up the KWS600v3, connect a
computer to the KWS600v3, access the web
based Administration Page and KIRK
Configuration Tool, and configure the
KWS600v3 through these programs.
To register and subscribe KIRK Handsets.
To change user configuration and adjust
handsets.
system, reading statistics, making a backup of
configuration file, updating system software,
and resetting the system.
activating the TELNET system.
To configure to poll an Update Server
To configure the Update Server
To configure the NTP Server / Client
GWLOAD program.
KIRK Wireless Server 600v3 Installation and Configuration Guide
18 Preface
1.3 Related Documentation
For further information about the KWS600v3 not covered by this manual, refer to the
following documentation at www.polycom.com:
Subject Documentation
KWS600v3 Configuration depending
on Call Handler
Deployment Kit Deployment Guide
Handset Operation Handset User Guide
Pre and Mid Call Services Operations
Call Hold and Call Transfer
Operations
Release Notes
KWS600v3 Configuration Guide
(SIP Protocol, part no. 14168600)
(SIP Protocol: Broadsoft R13 and Samsung 0S2700
SW 4.11, part no. 14168710)
(Skinny Protocol, part no. 14168601)
Pre Call and Mid Call Services User Guide (part no.
14168700)
Call Hold and Call Transfer User Guide (SIP
Protocol) (part no. 14168711)
Every software release is accompanied by a Release
Note. The Release Note describes software changes,
bug fixes, outstanding issues, and hardware
compatibility considerations for the new software
release.
14117800, Ed.3.0
Note: Read the Release Notes before you
begin a software upgrade!
1.4 Acronyms
AC Authentication Code
ARI no. Access Rights Identity - Serial number of the KWS600v3
dB Decibels (deciBells)
DECT Digital Enhanced Cordless Telecommunications
DHCP Dynamic Host Configuration Protocol
e.i.r.p. Equivalent Isotropic Radiated Power
GAP Generic Access Profile
HW PCS Hardware Product Change Status - Hardware edition
IP Internet Protocol
IPEI International Portable Equipment Identity - Serial number
KWS600v3 KIRK Wireless Server 600v3
IWU Inter Working Unit
LAN Local Area Network
LDAP Lightweight Directory Access Protocol
LED Light Emitting Diode
Preface 19
of the handset - SN
KWS KIRK Wireless Server
MAC Media Access Control - hardware address of a device
connected to a network
PB Print circuit board
PBA Print circuit board assembly
PBX Private Branch eXchange
PCS Product Change Status (Edition)
PIE Production Initial Edition
PoE Power over Ethernet
PP Portable Parts - wireless handset
RSSI Received Signal Strength Indicator
RTP Real Time Protocol
SW PCS Software Product Change Status - Software edition
TFTP Trivial File Transfer Protocol
TOS Type of Service
VoIP Voice over Internet Protocol
WLAN Wireless Local Area Network
WRFP Wireless Radio Fixed Part - Wireless Repeater
KIRK Wireless Server 600v3 Installation and Configuration Guide
20 Preface
14117800, Ed.3.0
Chapter 2 Introduction
A typical KWS600v3 configuration includes a number of the following components, in
addition to the KWS600v3:
• Repeaters
• Handsets and accessories
Figure 1 Overview of the Whole Solution
21
This section provides information about:
• “Components of the KIRK Wireless Server 600v3 Solution” on page 22
• “Requirements for the KIRK Wireless Server 600v3 Solution” on page 26
KIRK Wireless Server 600v3 Installation and Configuration Guide
22 Introduction
2.1 Components of the KIRK Wireless Server 600v3 Solution
This section provides information about:
• “KIRK Wireless Server 600v3” on page 22
• “Wireless Bands” on page 23
• “KIRK Repeater” on page 23
• “KIRK Handset” on page 24
• “KIRK Maintenance Software” on page 25
2.1.1 KIRK Wireless Server 600v3
With the KWS600v3 Solution, you are always assured the very best quality as well as an
array of telephony benefits:
• Exceptional voice quality
• High security based on DECT standard
• Support for repeaters to expand the radio coverage area
• Seamless handover between KWS600v3 and repeaters to assure uninterrupted calls
• Automatic log-in of handsets between installations – a feature which is especially
relevant for customers with multiple locations
• SIO Application Interface for third party applications – adding messaging to mobility
As the KWS600v3 is a scalable solution capable of registering up to 1500 wireless users it
is evidently an excellent choice for small, medium-sized as well as large businesses
within a wide range of vertical markets. With the option of deploying the KWS600v3 as
either a single-cell or a multi-cell solution, it can be adjusted to fit the exact needs of the
individual customer. The IP interface to the PBX makes it an ideal solution for businesses
with several locations. A multi-site solution can be customized with a number of
single-cell and multi-cell deployments depending on the size of each individual location.
When there is a need for more than 35 users at a location, a second or more KWS600v3
(called KWS600v3 secondaries) need to be installed. To create a multi-cell solution a
multi-cell license is needed. Up to 256 radio units (a mix of primary and secondary
KWS600v3 and repeaters) can be applied to obtain the necessary radio coverage. A
single-cell version consists of one KWS600v3 and up to 6 repeaters.
Table 1 Overview of System Capacity
Description Capacity
Min. number of KIRK Wireless Server 600v3 Single-cell 1
Max. number of KIRK Wireless Server 600v3 Multi-cell 256
Max. number of repeaters on KIRK Wireless Server 600v3 Single-cell 6
Max. number of repeaters per KIRK Wireless Server 600v3 per unit 1,2 or 3
14117800, Ed.3.0
Table 1 Overview of System Capacity
Introduction 23
Max. number of repeaters in a whole system 256 (minus number of
Max. number of simultaneous calls (Single-cell) 12
Max. number of simultaneous calls (Multi-cell) 11
Max. number of registered handsets (Single-cell) 35
Max. number of registered handsets (Multi-cell) 1500
KIRK Wireless Server
primaries and secondaries
The KWS600v3 controls the wireless infrastructure. It manages the repeaters and the IP
interface to the call handler, as well as functionalities such as synchronization of seamless
handover, echo cancellation, line delay compensation etc.
The communication protocol between the KWS600v3 and the call handler can be either:
•Skinny
•H.323
•SIP
Note: H.323 and Skinny Protocol support is limited to specific regions and does not
include North America
A KWS600v3 is installed directly on the LAN and must be managed as part of the
corporate network.
For more information about the KWS600v3, refer to “Deploying KIRK Wireless Server
600v3” on page 31, “Installing the KIRK Wireless Server 600v3” on page 41 and
“Configuring KIRK Wireless Server 600v3” on page 77.
2.1.2 Wireless Bands
The wireless solution supports two wireless bands, allowing operation in various
countries and regions. Supported wireless bands are:
• ETSI DECT (1880-1900 Mhz), referred to as DECT
• USA DECT (1920-1930 Mhz), referred to as 1G9
The wireless band used by a KWS600v3 is determined by the KWS600v3 and handsets
ordered with the solution.
2.1.3 KIRK Repeater
The repeater can be used to extend the coverage area in a wireless solution. The wireless
repeater is used in areas with limited voice traffic, where cabling is difficult.
on the repeater type, it can be mounted either on the wall or on the ceiling.
mounted repeater is available as a half slot or full slot repeater. The ceiling mounted
repeater is available as a full slot repeater. A half slot repeater covers two simultaneous
Depending
The wall
KIRK Wireless Server 600v3 Installation and Configuration Guide
24 Introduction
speech channels; a full slot repeater covers four simultaneous speech channels. The
repeater does not increase the number of traffic channels, but increases the coverage area
established with the KWS600v3. Up to three repeaters can be placed in cascade formation
directing coverage in a certain direction.
The KWS600v3 can support up to 6 repeaters in a single-cell solution and up to 256 radio
units (a mix of primary and secondary KWS600v3 and repeaters) in a multi-cell solution.
For more information about the repeater, refer to “KIRK Repeater Installation” on page
49.
2.1.4 KIRK Handset
The handset is a lightweight, ergonomically designed wireless unit that includes an LCD
display and keypad.
The handset is a portable unit compatible with DECT GAP standard.
The handset is designed to provide the subscriber with most of the features available for
a wired phone, in addition to its roaming and handover capabilities.
The KWS600v3 supports up to 35 registered handsets in a single-cell solution and up to
1500 registered handsets in a multi-cell solution.
For more information about the handset, refer to “Preparing KIRK Handset for Use” on
page 65, “KIRK Handset Registration and Subscription” on page 145 and “KIRK Handset
Management” on page 159.
14117800, Ed.3.0
Introduction 25
2.1.4.1 Auto Login and Handover
Auto login refers to the ability to log on to more than one system, enabling you to use the
same handset on up to 10 different systems. If a handset is subscribed to two or more
systems, you can use Auto Login type A or Auto Login type B to change between the
systems automatically:
• Auto Login type A is used if a handset is subscribed to two or more systems. Auto
Login A should only be used in separate systems without overlaps.
• Auto Login type B is used if a handset is subscribed to two systems only. Auto Login
B can be used in separate systems which are overlapping each other.
Note: Auto Login type B is only supported in 4020/4040/4080 Handsets.
For more information about Auto Login, refer to “Subscribing KIRK Handsets” on page
152.
Handover refers to the ability to move between the coverage areas of different radio units
(mix of primary and secondary KWS600v3 and repeaters) on the same system while
talking, without interruptions in the conversation.
2.1.5 KIRK SIO Application Interface
The SIO Application Interface is a communication platform allowing text messaging
between the wireless server and a handset. With the SIO API, which is a fundamental
part of all our wireless solutions, and a third party application program, the customer is
offered a wide range of usage opportunities in a variety of vertical markets.
2.1.6 KIRK Maintenance Software
The following software applications for the installation and maintenance of the
KWS600v3 are provided:
• Web based Administration Page
Used for programming of the KWS600v3 and registration of handsets.
• Configuration Tool
Used for programming of the KWS600v3.
•ServiceTool
Used for programming of the repeater, adjustment of the handset and software
download to repeater/handset.
Note: ServiceTool is not used for adjustment of the 5020 Handset.
The ServiceTool application can be downloaded from www.polycom.com.
KIRK Wireless Server 600v3 Installation and Configuration Guide
26 Introduction
2.2 Requirements for the KIRK Wireless Server 600v3 Solution
This section provides information about the environmental and electrical requirements
and software requirements for the KWS600v3 Solution.
2.2.1 KIRK Wireless Server 600v3
2.2.1.1 Environmental Requirements
The following is a list of recommendations for suitable installation conditions:
• Verify that the installation area is clean, dry, and protected from weather extremes.
• Verify that the floor of the installation area is finished with linoleum, vinyl, ceramic,
wooden flooring, computer floor tiles, or polished sealed concrete.
• Verify that the ceiling of the installation area is finished or treated to prevent particle
discharge.
• Verify that the installation area is well lit, and that the light source is uniformly
diffused without shadows. Adequate lighting should provide a comfortable reading
level and allow the identification of wire insulator colors without undue eye fatigue.
Lighting should be comparable to an office work environment, with a minimum level
of 21 meter/68.9 feet at each work surface. As a general rule, in a room with a 2.5
meters/8.2 feet ceiling, one 1.2 meters/4 feet fluorescent tube provides sufficient
illumination for 1.9-2.4 square meters/20.5-25.9 square feet.
• Verify that ventilation of the installation area is capable of maintaining an ambient
temperature of 0-40°C/32-104°F, and a relative humidity of 20-80% non-condensing,
while the system is operating. The maximum power rating of a KWS600v3 under full
load should not exceed 315W/1070 BTU/Hr. These figures are for each cabinet only,
and do not take into account heat generated by other equipment. In particular,
charging fully-discharged batteries may generate a considerable amount of heat,
depending on battery capacity and rate of charge. Refer to the equipment
manufacturer data for more information.
• Maximum distance between two KWS600v3 varies depending on material and
construction of buildings, but there must always be synchronization chains and radio
coverage overlap between the two KWS600v3 or handover between radio units. The
time it takes a person to cross the common coverage area must be 10 seconds or more,
as the handset needs time to scan for an alternative KWS600v3.
• Verify that the installation area is free of caustic or corrosive liquids, substances, or
materials. If batteries will be installed as part of the system, ensure that adequate
precautions are taken (such as special ventilation) to prevent corrosive emissions
from the batteries. Check local building codes for additional requirements.
• Verify that the installation area is located no closer than 6.1meters/20.0 feet from
electric devices that produce large electro-magnetic fields (EMF) or high levels of
radio frequency energy. Possible EMF sources are radio transmitters, electric arc
welding machines, copying machines, electric motors, refrigeration units, power
transformers, electric load centers, and main circuit breaker panels.
• Verify that a PoE a power adapter is available.
14117800, Ed.3.0
Introduction 27
2.2.1.2 Electrical Requirements
The following electrical requirements must be met:
• Mains of LAN (802.3af). (Power supply via the network)
• Power consumption: 24V/130-220mA (standby 180 mA)
• Typical power consumption: 7W per unit
• The max. radiated output power for the antenna is 10mW e.i.r.p/channel.
2.2.2 KIRK Repeater
2.2.2.1 Environmental Requirements
• Avoid installing repeaters on large concrete or marble columns because these
columns affect radio coverage. If possible, place the repeater a minimum of 1.0
meter/3.3 feet from these types of columns.
• Do not install a repeater with the antenna housings near metal objects. Be careful not
to damage existing wiring or panels.
• Do not position repeaters in ducts, plenums, or hollow spaces used to transport
environmental air except where the duct, plenum or hollow space is created by a
suspended ceiling having lay-in panels. When you need more than one repeater in a
cell to meet traffic requirements, position the repeaters at the same cell center.
• Keep the repeater away from steel constructions.
• Do not position repeaters directly on metallic surfaces. If possible, place the repeater a
minimum of 1.0 meter/3.3 feet from these types of surfaces.
• Do not position repeaters behind furniture.
• Only position repeaters where the signal is needed.
• The installation area must be clean, free of traffic and excess dust, dry, and well
ventilated.
• The installation area must be within the temperature ranges of 10°C and 40°C.
• The installation area must be between 20% and 80% non-condensing relative
humidity.
• Minimum distance between two repeaters varies depending on material and
construction of buildings, but there must always be synchronization chains and radio
coverage overlap between the two repeaters and handover between handsets. The
time it takes a person to cross the common coverage area must be 10 seconds or more,
as the handset needs time to scan for an alternative repeater.
KIRK Wireless Server 600v3 Installation and Configuration Guide
28 Introduction
2.2.2.2 Electrical Requirements
The following electrical requirements must be met:
• The max. radiated output power for the antenna is 10mW e.i.r.p/channel.
• The supplied power for the charger must be 110 V to 120 V ac nominal (or 220 V to
230 V ac nominal), 50/60 Hz.
2.2.3 KIRK Handsets
2.2.3.1 Environmental Requirements
• The area where the handset is used must be within the temperature ranges of 0°C and
40°C.
• For correct battery charging, the room temperature must be between 0°C and 25°C/
32°F and 77°F. Therefore, the handset must not be placed in direct sunlight. The
battery has a built-in heat sensor which will stop charging if the battery temperature
is too high.
• For battery information, refer to “” on page 67.
• The area where the handset is used must be between 20% and 80% non-condensing
relative humidity.
14117800, Ed.3.0
Introduction 29
2.2.3.2 Electrical Requirements
The following electrical requirement must be met:
• The supplied power for the charger must be 110 V to 120 V ac nominal (or 220 V to
230 V ac nominal), 50/60 Hz.
2.2.4 KIRK Maintenance Software
This section describes the computer requirements to run the installation and maintenance
tools of the KWS600v3.
2.2.4.1 Software Requirements
• OS: Windows 2000 (SP4), Windows XP (SP2), Windows Vista (for the web based
Administration Page of the KWS600v3, OS can also be: Linux, Macintosh)
• CPU: Minimum 400MHz (2000/XP), 1GHz (Vista)
• RAM: Minimum 256 MB (2000/XP), 1 GB (Vista)
• GPU/Display: XGA (1024x768)
• Harddisk: Minimum recommended harddisk size by OS and other installed
applications + 25 MB free space for the application.
Note: Depending on other applications running on the system, CPU, RAM and harddisk
may vary.
KIRK Wireless Server 600v3 Installation and Configuration Guide
30 Introduction
14117800, Ed.3.0
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