Polycom KIRK 8000, KWS 8000 Configuration Manual
Version 2.1 | February 17, 2010 | 14184631
Polycom® KIRK® Wireless Server
8000 Configuration Guide
ii Polycom, Inc.
Copyright © Polycom, Inc.
All Rights Reserved
Proprietary and Confidential
The information contained herein is the sole intellectual property of Polycom, Inc. No distribution,
reproduction or unauthorized use of these materials is permitted without the expressed written consent
of Polycom, Inc. Information contained herein is subject to change without notice and does not represent
commitment of any type on the part of Polycom, Inc. Polycom and Accord are registered trademarks of
Polycom, Inc.
Notice
While reasonable effort was made to ensure that the information in this document was complete and
accurate at the time of printing, Polycom, Inc., cannot assume responsibility for any errors. Changes
and/or corrections to the information contained in this document may be incorporated into future issues.
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1 Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Related Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
List of Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Reporting Issues to Polycom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
2 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
KWS8000 System Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Backplane Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Overview of Front LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
3 Installing the KWS8000 OAM Program . . . . . . . . . . . . . . . . 7
Connecting the KWS8000 to a Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Downloading the OAM Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Changing Communication Configuration Settings . . . . . . . . . . . . . . . . . . 8
4 Handset Registration and subscription . . . . . . . . . . . . . . . . 13
Registering Handsets through the KWS8000 OAM Program . . . . . . . . . . . . 13
User Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Changing a Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
5 General System Settings . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Setting Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Changing Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Setting the Outgoing Line Prefix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Allowing Subscriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Updating Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
6 System Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Saving Statistical Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Sending Configuration Statistics via E-mail . . . . . . . . . . . . . . . . . . . . . . . 30
7 System Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
System Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Analogue Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Base Station Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Radio Part Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
MSF Messages (Message Service Function) . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Responding to Text Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
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8 Tracing Communication . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Tracing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Using the Serial Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Using the Network Data Unit monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
9 Regulatory Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
International Regulatory and Product Information . . . . . . . . . . . . . . . . . . . . 49
Important Safety Instructions and Product Information . . . . . . . . . . . . . . . . 51
A Base Station and Repeater Numbering . . . . . . . . . . . . . . . 61
B Updating Software Manually . . . . . . . . . . . . . . . . . . . . . . 78
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1
Preface
This guide explains how to use the KIRK Wireless Server 8000 Operation and
Management program.
Before you begin
This guide assumes the following:
• That all configuration installers have a working knowledge of the Windows
operating system and graphical user interfaces.
• That a site survey and deployment have been conducted and the installer
has access to these plans. For more information about deployment, refer to
the Digital Mobility Deployment Guide accompanying the Deployment
Kit.
• That the host pbx is installed and initialized and is working correctly.
Related Documents
For information about the physical installation of the KWS 8000, refer to the
KWS8000 Installation guide, which was included in the product box. For
information on how to deploy a system, see the Polycom Kirk Deployment
Guide, which you can download from www.polycom.com.
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List of Acronyms
AC Authentication code (Subscription PIN code)
API Application Programming Interface
dB deciBel
CPT Call Progress Tone
CTS Clear to Send
DCD Data Carrier Detect
DECT Digital Enhanced Cordless Telecommunications
DTMF Dual Tone Multi-Frequency
DSR Data Set Ready
DTR Data Terminal Ready
FSK Frequency Shift-Keying
HW PCS Hardware Product Change Status
IPEI International Portable Equipment Identity - the unique ID of a handset
LID Line identifier
MSF Message Service Function
OAM Operation, Administration, and Maintenance
PB Print circuit board
PBA Print circuit board assembly
PBX Private Branch eXchange
PCS Product Change Status
PIE Production Initial Edition
PPID Portable Part Identification
PP Portable Part (Handset)
RFP Radio Fixed Part (Base Station)
RPN Radio Part Number
RTS Request to Send
SN Serial Number (IPEI number)
SW PCS Software Product Change Status
WRFP Wireless Radio Fixed Part (Repeater)
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Reporting Issues to Polycom Preface
Reporting Issues to Polycom
If you experience issues with the KWS8000 and want to report it to Polycom,
please provide the following information.
• Configuration data as described in “Saving Statistical Information” on
page 29.
• Floor plans showing location of base stations and repeaters and their Radio
Part Number (RPN).
• Issue description: What happened? What did you expect would happen?
Can you reproduce the issue? How often does the issue occur?
• Capture the scenario by setting the trace level to 3, and then e-mail the trace
report to Polycom.
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2
Overview
This section provides information about the system components of the
KWS8000.
KWS8000 System Overview
The KWS8000 requires one CPU card and up to 8 extension cards for each
gateway. If a larger system is required, you can link up to 8 gateways together
with a maximum of 64 extension cards and 8 CPU card.
Figure 2-1 Chassis with CPU and Interface cards
Backplane Overview
The main part of the gateway is a backplane board with a minimum amount of
circuits and a CPU card. The backplane is located at the bottom of the chassis.
The CPU card is plugged in to the left.
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KWS8000 System Overview Overview
Figure 2-2 Backplane Overview
Overview of Front LEDs
The following tables describe the status LEDs for each card.
Table 2-2 CPU Card Ethernet Connector LEDs
CPU slot
Extension card slots
Table 2-1 LEDs Common to all Modules
LED Name Location Color Description
POWER On top of all
modules
Green Steady green light
when the power is
on and the card is
running.
POWER On top of all
modules
Red Flashing red light
at power up.
Steady red light in
case of error.
LED Name Location Color Description
Link At the bottom of
all modules
Yellow Steady yellow
when the Ethernet
connection is in
sync.
Activity At the bottom of
all modules
Green Flashing green
light when the
Ethernet
connection is
active.
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Table 2-3 Analogue Interface Card LEDs
Table 2-4 Base Station Interface Card
LED Name Location Color Description
Ringing Connectors on
analogue
interface cards
Yellow Steady yellow
when there’s
incoming ringing
voltage for at least
one line.
Activity Connectors on
analogue
interface cards
Green Steady green
when the card is
up and running.
Also indicates that
there are no
active calls.
Slow green flash
when there’s at
least one active
call on the
connector.
LED Name Location Color Description
RFP 0-7 Upper half - one
LED for each RFP
Red Steady red when
there is power on
the connector but
not active RFP
connect.
Flashing red
during power up
sequence of RFP.
RFP 0-7 Upper half - one
LED for each RFP
Green Steady green
when RFP is in
sync.
Flashing green
when at least one
handset has a
connection on the
RFP.
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3
Installing the KWS8000 OAM
Program
This chapter describes how to install and configure the communications
settings for the KWS8000.
Connecting the KWS8000 to a Computer
Before you can use the OAM program, you need to connect the KWS8000 to a
computer using a null-modem cable.
The KWS8000 serial port is a 9-pin DSUB male connector for direct connection
between the computer and DMD.
Figure 3-1 Serial Connection Null Modem Cable
Note The maximum length of the null-modem cable must not exceed five meters
(16 feet.)
Polycom KIRK Wireless Server 8000 Configuration Guide Downloading the OAM Program
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Downloading the OAM Program
You can download the OAM program from www.polycom.com
To Install the KWS8000 OAM Program
• Double-click KIRK_Wireless_Server_8000_x.x.x.xx_setup.exe, and then
follow the instructions to install the program.
To Start the KWS8000 OAM Program
Click the Start menu, point to All Programs, point to Kirk Wireless Server
8000, and then click Kirk Wireless Server 8000. The Kirk Wireless Server
startup window appears.
Figure 3-2 OAM Startup Window
The lower part of the window shows the current communication settings used
for connecting to the DECT system. The default communication setting is
COM1 via null-modem cable for direct connection between a PC and KWS8000.
Changing Communication Configuration Settings
You can change communication configuration settings from the Startup
window or from the File menu when the program is running.
Table 3-1 Default COM port setting
Baud 115200
Data bit 8
Parity None
Stop bit 1
Flow control CTS, TS, DSR, DTR, DCD
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Downloading the OAM Program Installing the KWS8000 OAM Program
To Change Communication Configuration Settings from the Startup window
1 From the Startup window, click the Change Communications
Configuration button. There is an automatic delay of 6 seconds that allows
you to click the button before the program starts.
Figure 3-3 Communications Configuration
2 From the Name list, select the connection whose settings you want to
change.
3 From the Type list select the preferred type of connection. You have the
following options:
4 If you selected Null Modem Cable, in the Serial Device list, select the
COM port to which the IP modem has been installed, and then click OK.
The Kirk Wireless Server OAM program window appears.
5 If you selected Telnet, type the relevant IP Address and Port 10000, and
then click OK. The Kirk Wireless Server OAM program window appears.
6 If you selected Modem, in the Serial Device list, select the COM port to
which the modem has been installed, and then click OK. The Kirk Wireless
Server OAM program window appears.
Table 3-2 Connection Types
Type Definition
Null Modem Cable Use this to connect directly to a PC.
Telnet Use this for remote connection via LAN.
Modem Use this to connect via modem.
Offline Use this to view the OAM program without
being connected.
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To Change Communication Settings using the Edit button
1 From the Startup window, click the Change Communications
Configuration button. There is an automatic delay of 6 seconds that allows
you to click the button before the program starts. In the Communications
Configuration window, press the Edit button.
2 Right-click the cell with the information that you want to change, and click
Change.
Figure 3-4 Change Communication Configurations
3 In the Communications Configuration window, click the tab that is
named after the preferred type of connection.You have the following
options:
4 On the Null Modem tab, enter a name for the connection in the Name
field, and then in the COM Port list, select the COM port to which the
modem has been installed, and then click OK.
5 On the Telnet tab, type the relevant IP Address and Port, and then click
OK. The Kirk Wireless Server OAM program window appears.
6 On the Modem tab, enter a name for the connection in the Name field, and
then in the COM Port list, select the COM port to which the modem has
been installed. The PBX Prefix, Phone Number, and Extension fields are
optional. The Wait/Pause field is filled in with a comma by default. Select
Pulse dialing, if you prefer this to DTMF dialing.
Table 3-3 Connection Types
Type Definition
Null Modem Cable Use this to connect directly to a PC.
Telnet Use this for remote connection via LAN.
Modem Use this to connect via modem.
Offline Use this to view the OAM program without
being connected.
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Downloading the OAM Program Installing the KWS8000 OAM Program
To Delete Communication Settings
1 From the Startup window, click the Change Communications
Configuration button. There is an automatic delay of 6 seconds that allows
you to click the button before the program starts. In the Communications
Configuration window, press the Edit button.
2 Right-click the cell with the information that you want to delete, and click
Delete. A warning similar to the following appears.
Figure 3-5 Warning Delete Communications Configuration
3 In the Warning window, Click Yes to delete the configuration.
To Import Communication Configurations
1 From the Startup window, click the Change Communications
Configuration button. There is an automatic delay of 6 seconds that allows
you to click the button before the program starts. In the Communications
Configuration window, press the Edit button.
2 From the File menu in the Communications Configuration window, click
Import.
Figure 3-6 Import Communication Configuration
3 In the Open window locate the Communications Configuration File (*.cc),
and then click Open. The communication configuration is added to the
list.
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To Export Communication Configurations
1 From the Startup window, click the Change Communications
Configuration button. There is an automatic delay of 6 seconds that allows
you to click the button before the program starts. In the Communications
Configuration window, press the Edit button.
2 From the File menu in the window, click Export.
Figure 3-7 Export Communications Configuration
3 In the Open window navigate to where you want to the Communications
Configuration File (*.cc), and then click Save. The communication
configuration is saved.
To Change the Communications Configuration Settings
1 From the Startup window, click the Change Communications
Configuration button. There is an automatic delay of 6 seconds that allows
you to click the button before the program starts.
2 Click the Edit button. The Communications Configuration window
appears.
3 Right-click the connection you want to change, and then click Change. The
Change Connection window appears.
4 On the Null Modem Cable tab, you can change the following:
— the name of the connection
— the default COM port.
5 On the Modem tab, you can change the following
— the name of the connection
— the default COM port
— PBX Prefix for outbound calls
— Phone number
— Extension number
— Wait/Pause time
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Downloading the OAM Program Installing the KWS8000 OAM Program
— Pulse dialing
6 On the Telnet tab you can change the following:
a the name of the connection
b the IP address
c the port number (default port is 10000)
7 Click OK when you have made your changes.
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4
Handset Registration and
subscription
This section provides you with information about handset registration and
subscription. You must register and subscribe a handset before you can use it.
When registering handsets, you enter information about the handset settings
(such as; the handset serial number, name, directory number etc.) in the system
database. When subscribing handsets you subscribe a registered handset to the
system for usage. If the handset is not registered in the system database,
subscription of the handset is not possible.
Registering Handsets through the KWS8000 OAM Program
When a connection has been established between the KWS8000 and the system,
the KWS 8000 OAM program displays all the information for registering
handsets. Subscription data is read and shown on the Registration/Users tab.
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Figure 4-1 Registration/Users tab
User Registration
To View User Information
a On the Registration/Users tab, click the Read Positions button. You can
now view information about all registered users.
Table 4-1 Registration Information
Property Description
PPID Portable Part Identification number
(Internal ID in the DECT system)
IPEI Lists the serial number of a handset
Local Number (DN, extension) Lists the local number of a handset
Name Name of the handset as it appears in the
database.
Standby Text Text that is displayed when the handset is
on hook.
Presentation Text Optional text that is send to caller.
Access Code Lists the subscription password (if any)
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User Registration Handset Registration and subscription
To Register New Users
You can add new users from the Registration/Users tab
1 Click the Create new registration button. The Create of Change User
dialog appears.
Figure 4-2 Create or Change User dialog
2 In the IPEI field, type the IPEI number (serial number) of the handset. The
serial number consist of a five-digit handset type (manufacturer code) and
a seven-digit handset number.
a On KIRK 40XX handsets, press *99984*, and then press the Mute key to
read the IPEI number. The IPEI number is the one displayed on the
second line. Alternatively, look at the label for the serial number.
b On KIRK 50XX handsets press Menu, select Status and then select Firmware
version to display the IPEI number.
Line Type Specifies whether the line is analogue, or
DECT-to-DECT (for KIRK messaging
portables)
Connector Specifies the connector from A-D.
Pair Specifies the wire pair from 1-4.
Card Number Identifies the number of the card to which
the handset is registered. (1-8)
Shelf Number Identifies the shelf to which the handset is
connected.(1-8)
PP Part Number Part number that identifies the handset
software.
PP PCS Product change status of the handset
software.
Tx Gain The transmitter gain in dB.
Rx Gain The receiver gain in dB.
Table 4-1 Registration Information
Property Description
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c Alternatively, you can go to the Debug menu and set the trace level to
1, and then try to subscribe the handset. The subscription will fail, but
the handset IPEI will be displayed in the Trace window.
3 In the DN field, type the direct number of the handset. The number must
match the number of the attached PBX line. Typing a direct number makes
it possible to send an MSF to the handset.
4 In the Name field, type the name of the handset as it appears in the
database. This field is optional.
5 In the Standby Text field, type the text that is displayed when the handset
is on hook.
6 From the Line Type list, select whether the line is Analog or DECT to
DECT.
Note Only handsets that are developed and manufactured by Polycom
Denmark support KIRK messaging, and only these handset can be
used as DECT to DECT handsets. Other handsets including the
Polycom Kirk 2010 can not be used as DECT to DECT handset because
they do not support the Messaging protocol.
7 In the Connector list, enter the connector (A-D) to which the handset is
connected.
8 In the Pair list, enter the wire pair (1-4) to which the handset is connected.
9 Shelf Number list enter the shelf number to which the handset is
connected.
10 In the Card Number list, enter the card number to which the handset is
connected.
11 In the Access Code field, type the authentication code (AC). This field is
optional.
12 In the Presentation Text field type the text that is
send to caller. This field is
optional.
13 Click Create to save the registration. You can then continue with new
registrations, or click Close to close the window.
Changing a Registration
To change a user registration, you follow the same procedure as described in
“To Register New Users” on page 15. However, when you are changing a
registration, the GainTx and GainRx fields are also available. We recommend
that you only make changes to GainRx.
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5
General System Settings
This section describes how you manage system settings from the Settings
menu.
Setting Date and Time
You can choose whether to read date and time from the KWS8000 or whether
to use the date and time from your PC, and write it to the system.
To set date and time
1 From the Settings menu, click Date and Time
Figure 5-1 Setting Date and Time
2 Click Read to read date and time from the KWS8000.
- or -
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3 Click Current Time (PC) to read the date and time from the PC.
4 Click Write to write the PC date and time to the system.
5 Click Close.
Changing Password
By default, you do not need a password to access the KWS8000. If you create a
password, save it somewhere safe. If you do not know the password, please
contact Polycom.
To Change Password
1 From the Settings menu, click Change Password.
Figure 5-2 Changing Password
2 Type the current password in the Old Password field.
3 Type the new password in the New Password field, and then in the
Confirm New Password field.
4 Click Change, and then click Close.
Setting the Outgoing Line Prefix
The outgoing line prefix specifies the number to dial to reach an outside line.
Note
We recommend that you do not create a password
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Allowing Subscriptions General System Settings
1 From the Settings menu, click Outgoing line prefix.
Figure 5-3 Setting Outgoing Line Prefix
2 Click Read, to read the prefix from the system
- or -
3 Type a prefix in the Prefix field, and then click Write to write it to the
system.
The system dials the outgoing line prefix cipher, and then waits for the dial tone
before it sends the remaining digits of the number.
Allowing Subscriptions
To subscribe handsets to the system the system must be set to allow
subscriptions. For detailed information about how to subscribe handsets, see
the user guide for specific handsets. You can find the handset user guides on
www.polycom.com
To Allow or Disable Subscriptions
• From the Settings menu, point to Subscriptions, and then click Allowed or
Disallowed.
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Figure 5-4 Subscription Settings
Updating Firmware
When a new release or updates to the firmware are available, you can
download the new firmware. To do this, you use the Load Flash command.
To Load Flash
1 From the Settings menu, click Load Flash. The Load Flash dialog is
displayed.
Figure 5-5 Updating Firmware
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Updating Firmware General System Settings
2 Click the Find Firmware Code button, in the Open dialog box locate the
runtime code (.bin file), and then click Open.
3 Click Load Flash to load the flash to the RAM of the KWS8000.
4 When the load has completed, click Burn Flash to write the flash to the
KWS8000. Note that the system goes offline and restarts after the burn,
which will affect all current users of the system. You can view the process
on the Trace tab.
If you experience problems when updating the firmware, see “Updating
Software Manually” on page 78 for information on how to update the firmware
manually.
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6
System Statistics
Statistics
On the Statistics tab, you can view statistical information about the entire
system.The information can, among other things, be used to measure
performance and for fault finding.
There are 4 tabs that each contain detailed statistical information about specific
parts of the system.
• System tab
• PP tab
• RFP tab
• Calls
To Read System Statistics
a On the Statistics tab, click the System tab, and then click the Read System
Statistics button to load statistical information about the system.
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