Polycom KIRK 300 Installation And Configuration Manual
Polycom
®
KIRK
®
Wireless Server 300
Installation and
Configuration Guide
14184603 Version 2
KIRK Wireless Server 300 Installation and Configuration Guide
ii
Copyright © Polycom, Inc.
All Rights Reserved
Catalog No. 14184603
Version 2
Proprietary and Confidential
The information contained herein is the sole intellectual property of Polycom, Inc. No distribution,
reproduction or unauthorized use of these materials is permitted without the expressed written consent of
Polycom, Inc. Information contained herein is subject to change without notice and does not represent
commitment of any type on the part of Polycom, Inc. Polycom and Accord are registered trademarks of
Polycom, Inc.
Notice
While reasonable effort was made to ensure that the information in this document was complete and
accurate at the time of printing, Polycom, Inc., cannot assume responsibility for any errors. Changes and/or
corrections to the information contained in this document may be incorporated into future issues.
Contents
11
Contents
Preface
Important Information Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1
Chapter Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–3
Introduction to KIRK Wireless Server 300
Components of the KIRK Wireless Server 300 Solution . . . . . . . . . . . . . . . 2–2
KIRK Wireless Server 300 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2
Wireless Bands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2
KIRK Repeater . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–3
KIRK Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–3
Auto Login and Handover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–3
KIRK SIO Application Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–3
KIRK Maintenance Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–3
Administrative Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–4
Requirements for the KIRK Wireless Server 300 Solution . . . . . . . . . . . . . 2–4
KIRK Wireless Server 300 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–4
Environmental Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–4
Electrical Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–4
Installation Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–4
Installing KIRK Wireless Server 300
Types and Part Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1
KWS300 Types and Part Numbers . . . . . . . . . . . . . . . . . . . . . . . . . 3–1
KWS300 Appearance and Components . . . . . . . . . . . . . . . . . . . . . . . . . 3–2
KWS300 LED Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–3
KWS300 - Reset Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–4
Resetting the KWS300 Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . 3–4
Installing the KWS300 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–5
Configuring KIRK Wireless Server 300
Powering up the KWS300 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1
How to Access the Administration Page . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1
Entering a System User Name and Password . . . . . . . . . . . . . . . . 4–2
Contents
12
Configuring a KIRK Wireless Server 300 Using Static IP Address . . . . . . 4–2
General Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–3
Wireless Server Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–4
Security Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5
SIP Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–6
KIRK Handset Registration
Registering KIRK Handsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1
KIRK Handset Management
Viewing Handset/User Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–2
Searching for Handset/User Information . . . . . . . . . . . . . . . . . . . . . . . . . . 6–2
Removing KIRK Handsets from the List (Deregistering) . . . . . . . . . . . . . 6–3
Changing User Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–3
Back-Up and Restore Handset Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–4
Importing Handset Registration Data - CSV Format . . . . . . . . . . . . . . . . . 6–6
System Management
KIRK Wireless Server 300 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–1
Reading System Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–1
General Status Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–2
Logs Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–2
Wireless Server Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–3
Packet Capture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–3
Reading Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–4
Wireless Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–4
Active Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–5
Abnormal Call Releases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–6
Traffic Distribution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–6
Making a Back-Up of the Configuration File . . . . . . . . . . . . . . . . . . . . 7–7
Restoring the Configuration File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–7
Updating the KIRK Wireless Server 300 Firmware . . . . . . . . . . . . . . . 7–7
Updating KIRK Wireless Server 300 Firmware . . . . . . . . . . . . . . . 7–8
Regulatory Notices
International Regulatory and Product Information . . . . . . . . . . . . . . . . . . 8–1
Important Safety Instructions and Product Information . . . . . . . . . . . . . . 8–7
Open Source Software Notice
Open Source Software Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–1
1–1
1
Preface
This guide is intended for qualified technicians who will install, configure and
maintain the KIRK Wireless Server 300 (KWS300) Solution.
This guide provides all the necessary information for successful installation
and maintenance of the KWS300. For information about the installation and
configuration of the KIRK Repeaters and the KIRK Handsets, please download
these user guides at www.polycom.com.
Important Information Before You Begin
This guide assumes the following:
• that users have a working knowledge of the call handlers operations
• that the call handler is installed and initialized and is working correctly
• that you have a working knowledge of deployment in general
• that a site survey has been conducted and that the installer has access to
these plans
Furthermore, you will need the information in the table below in order to enter
the web based Administration Page.
Note
The KWS300 is pre-configured to use DHCP. If DHCP is not available, it
will fall back to static (192.168.0.1).
Prior to firmware release PCS05B_, by default, the KWS300 used static IP
address (192.168.0.1).
The current IP Address of the KWS300 can be discovered using UPnP.
Initial System Access KWS300
IP address of the KWS DHCP assigned or
192.168.0.1 if DHCP
server is not available.
Preface
1–2
Chapter Overview
Related Documentation
For further information about the KWS300 not covered by this manual, refer
to the following documentation at www.polycom.com:
User Name admin
Password kws300
Where is it? What is it about? When to use it?
Chapter 2 Introduction to KIRK
Wireless Server 300
To learn about the different components in a
typical KWS300 configuration.
Chapter 3 Installing KIRK Wireless
Server 300
To learn about KWS300 and to install it.
Chapter 4 Configuring KIRK Wireless
Server 300
To learn how to power up the KWS300, access
the web based Administration Page and
configure the KWS300 using static IP address.
Chapter 5 KIRK Handset Registration To learn how to register KIRK Handsets.
Chapter 6 KIRK Handset Management To learn how to manage the KIRK Handsets
through the web based Administration Page.
Chapter 7 System Management To learn how to define and view different
settings of the system, reading statistics,
making a backup of configuration file,
updating system firmware, and resetting the
system.
Chapter 8 Regulatory Notices Information about safety regulation for the
KWS300.
Chapter 9 Open Source Software
Notice
Information about the Open Source Software.
Subject Documentation
Repeater Repeater Installation and Configuration Guide
Deployment Kit Deployment Guide
Preface
1–3
Acronyms
Handset Operation Handset User Guides
Pre and Mid Call Services Pre and Mid Call Services User Guide
Release Notes Every software release is accompanied by a Release Note. The
Release Note describes software changes, bug fixes,
outstanding issues, and hardware compatibility considerations
for the new software release.
Read the Release Notes before
you begin a software upgrade. To obtain the Release Notes, see
www.polycom.com
AC Authentication Code
ARI no. Access Rights Identity - Serial number of the KWS300
DECT Digital Enhanced Cordless Telecommunications
DHCP Dynamic Host Configuration Protocol
DNS Domain Name System
GAP Generic Access Profile
IP Internet Protocol
IPEI International Portable Equipment Identity - Serial no. of the handset - SN
KWS KIRK Wireless Server
KWS300 KIRK Wireless Server 300
LAN Local Area Network
LED Light Emitting Diode
MAC Media Access Control - hardware address of a device connected to a
network
MTU Maximum Translation Unit
MWI Message Waiting Indication
NTP Network Time Protocol
PoE Power over Ethernet
RSSI Received Signal Strength Indicator
RTP Real-time Transport Protocol
SIP Session Initiated Protocol
WRFP Wireless Radio Fixed Part - Wireless Repeater
Subject Documentation
2–1
2
Introduction to KIRK Wireless Server 300
This section provides a description of the KWS300 solution.
A typical KWS300 configuration includes a number of the following
components, in addition to the KWS300:
• Repeaters (optional)
• Handsets and accessories
Figure 2-1 Overview of the Whole Solution
Introduction to KIRK Wireless Server 300
2–2
In the following sections, you will find information about:
• “Components of the KIRK Wireless Server 300 Solution” on page 2-2
• “Requirements for the KIRK Wireless Server 300 Solution” on page 2-4
• “Installation Prerequisites” on page 2-4
Components of the KIRK Wireless Server 300 Solution
The components of the KWS300 will be described below:
KIRK Wireless Server 300
Below you will find an overview of the system capacity of the KWS300.
The KWS300 controls the wireless infrastructure. It manages the repeater and
the IP interface to the call handler.
The communication protocol between the KWS300 and the call handler is SIP
A KWS300 is installed directly on the LAN and must be managed as part of the
corporate network.
For more information about the KWS300, refer to “Installing KIRK Wireless
Server 300” on page 3-1 and “Configuring KIRK Wireless Server 300” on
page 4-1.
Wireless Bands
The wireless solution supports two wireless bands, allowing operation in
various countries and regions. Supported wireless bands are:
• ETSI (1880-1900 Mhz), referred to as 1G8
• USA DECT (1920-1930 Mhz), referred to as 1G9
Please note that it is not possible to change the predefined band.
Table 2-1 Overview of System Capacity
Description Capacity
Max. number of simultaneous SIP calls 4
Max. number of repeaters 6
Max. number of registered handsets
12
Introduction to KIRK Wireless Server 300
2–3
KIRK Repeater
The repeater can be used to extend the coverage area in a wireless solution.
Depending on the repeater type, it can be mounted either on the wall or on the
ceiling. The wireless repeater is used in areas with limited voice traffic, where
cabling is difficult. The repeater does not increase the number of traffic
channels, but increases the coverage area established with the base station. The
use of repeaters is optional.
KIRK Handset
The handset is a lightweight, ergonomically designed wireless unit that
includes an LCD display and keypad. It is a portable unit compatible with
DECT GAP standard, and it is designed to provide the subscriber with most of
the features available for a wired phone, in addition to its roaming and hand
over capabilities.
The KWS300 supports up to 12 registered handsets.
Auto Login and Handover
Auto login refers to the ability to log on to more than one system, enabling you
to use the same handset on up to 10 different systems.Auto Login type B is
used if a handset is subscribed to two systems only. Auto Login B can be used
in separate systems which are overlapping each other.
KIRK SIO Application Interface
The SIO Application Interface is a communication platform allowing text
messaging between the wireless server and a handset. With the SIO API,
which is a fundamental part of all our solutions and a third party application
program, the customer is offered a wide range of usage opportunities in a
variety of vertical markets. For more information about this feature, please
download the KIRK SIO Application Interface brochure at www.polycom.com.
KIRK Maintenance Software
The following software application for the installation and maintenance of the
KWS300 Solution is provided:
• ServiceTool. The service tool is used for programming the repeater,
adjustment of the handset and software download to repeater/handset.
The ServiceTool application can be downloaded at www.polycom.com.
Note
The ServiceTool is not used for adjustment of the KIRK 50xx Handsets.
Introduction to KIRK Wireless Server 300
2–4
Administrative Computer
An administrative computer is required for configuration and maintenance of
the KWS300. This computer may be temporarily connected to the network. A
dedicated computer is not required.
Requirements for the KIRK Wireless Server 300 Solution
This section provides information about the environmental and electrical
requirements and software requirements for the KWS300 solution.
KIRK Wireless Server 300
Environmental Requirements
The installation area must be:
• clean, free of traffic and excess dust, dry, and well ventilated
• within the temperature ranges of 10°C and 40°C/50°F and 104°F
• between 20% and 80% non-condensing relative humidity
Electrical Requirements
The following electrical requirements must be met:
• Power over Ethernet (PoE 802.3af)
• Maximum power supply consumption is 3.0W (IEEE 802.3af class 1
device).
Use a standard PoE adapter or a PoE-enabled port on a switch adhering to PoE
802.3af when connecting the server to a PoE power source.
Installation Prerequisites
Before you start the installation you need to find the following information:
• ARI code (serial number) for the KWS300 (see label on the rear of the KWS
unit)
Note
The installation area must be of sufficient height from the floor to prevent
water damage.
Introduction to KIRK Wireless Server 300
2–5
• AC codes (authentication codes)
The AC is a customer-defined optional subscription pin code of a
maximum of eight digits for the individual handset. The AC can be used
when connecting the handset to the KWS300.
• Handset IPEI (serial number of the handset) (please refer to the handset
user guides).
• The KWS300 works on the following network:
LAN fast Ethernet 100 Mbit.
PoE 802.3af
• The call handler must support the following communication protocol:
SIP.
3–1
3
Installing KIRK Wireless Server 300
This section provides a description of the KWS300. The section also provides
information about resetting the KWS300 hardware using the Reset button on
the KWS300 faceplate.
Before you install the equipment, ensure that a site planner defines the location
of the KWS300.
Types and Part Numbers
KWS300 Types and Part Numbers
The KWS300 contains RF circuitry that comply with the local band standards:
ETSI DECT and USA DECT 6.0. The table below includes a list of available
KWS300 and their part numbers.
Table 3-1 KIRK Wireless Server 300 Part Numbers
Variants of KIRK Wireless Server 300 Part Number
KIRK Wireless Server 300 1.8 GHz
KIRK Wireless Server 300 1.9 GHz
• with SIP Protocol
For more information about SIP variants go to
www.polycom.com
02344900
02344901
Installing KIRK Wireless Server 300
3–2
KWS300 Appearance and Components
The KWS300 front cover includes the following:
• LED indicating the operating status of the unit
Figure 3-1 KWS300 - Front view
LED
Installing KIRK Wireless Server 300
3–3
The KWS300 faceplate includes the following:
Figure 3-2 KWS300 - Faceplate
For information about the Reset button, refer to “Resetting the KWS300
Hardware” on page 3-4.
KWS300 LED Indicators
In the following, the indications of the LED on the front cover and on the
faceplate of the KWS300 will be described.
ETH Port (Power
supply by PoE)
Reset Button
LINK/Activity
Indicator
Installing KIRK Wireless Server 300
3–4
KWS300 - Reset Button
It is possible to restart or reset the KWS300 by pressing the Reset button on the
faceplate of the KWS300.
Resetting the KWS300 Hardware
This section contains a description of the different actions that take place when
pressing the Reset button.
Table 3-2 LED Indicator Description - Front Cover
LED Indicator Meaning
Steady green OK and idle
Slow green flashing OK and active voice call
Fast red flashing Error
Steady red Reset/shutdown in progress
Steady red for 5 seconds
followed by fast red flashing
Reset to factory settings
Table 3-3 LED Indicator Description - Faceplate
LED Indicator Meaning
LINK/Activity Indicator - green Link layer software has established
connection
LINK/Activity Indicator - green
flashing
Activity
Table 3-4 Reset Button Description
Press button Action
Short press (2 to 5 sec.) System restarts when button is released.
Long press (5 to 9 sec.)
until front LED flashes
red, then release button
Resets the system to factory default settings (original
IP settings and empty user data base) and restarts the
system.
Firmware version is not affected.
Installing KIRK Wireless Server 300
3–5
Installing the KWS300
The KWS300 is suitable for mounting indoors on a wall.
1 Mount the KWS300 on the wall, using the anchors and screws provided.
Note: When you place the KWS300 on the screws, ensure that the screws
do not touch the printed circuit board.
Figure 3-3 KWS300 Wall Mounting
2 Connect the wire into the RJ45 plug on the KWS300.
4–1
4
Configuring KIRK Wireless Server 300
This section provides you with information on how to power up the KWS300
and connect the unit to a computer. It also provides information on how to
configure a KWS300 through the web based Administration Page.
This section includes information about:
• “Powering up the KWS300” on page 4-1
• “How to Access the Administration Page” on page 4-1
• “Configuring a KIRK Wireless Server 300 Using Static IP Address” on
page 4-2
Powering up the KWS300
After installing the KWS300 you need to power up the unit using PoE.
How to Access the Administration Page
The web based Administration Page is accessed through a standard web
browser. To access the web page, you will need the information below.
1 Open a web browser.
2 In the browsers Address bar, type http://[IP Address], and then press
ENTER.
Note
The KWS300 is pre-configured to use DHCP. If DHCP is not available, it
will fall back to static (192.168.0.1).
Prior to firmware release PCS05B_, by default, the KWS300 used static IP
address (192.168.0.1).
The current IP Address of the KWS300 can be discovered using UPnP.
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