Polycom IP 7000 User Guide
User Guide for the
Polycom
Phone
®
SoundStation® IP 7000
SIP 3.2 | July, 2009 | 1725-40075-001 Rev. C
Trademark Information
POLYCOM®, the Polycom “Triangles” logo and the names and marks associated with Polycom’s products are
trademarks and/or service marks of Polycom, Inc. and are registered and/or common law marks in the United States
and various other countries. All other trademarks are property of their respective owners. No portion hereof may be
reproduced or transmitted in any form or by any means, for any purpose other than the recipient’s personal use, without
the express written permission of Polycom.
Patent Information
The accompanying product is protected by one or more U.S. and foreign patents and/or pending patent applications
held by Polycom, Inc.
Disclaimer
Some countries, states, or provinces do not allow the exclusion or limitation of implied warranties or the limitation of
incidental or consequential damages for certain products supplied to consumers, or the limitation of liability for personal
injury, so the above limitations and exclusions may be limited in their application to you. When the implied warranties
are not allowed to be excluded in their entirety, they will be limited to the duration of the applicable written warranty. This
warranty gives you specific legal rights which may vary depending on local law.
Copyright Notice
Portions of the software contained in this product are:
Copyright © 1998, 1999, 2000 Thai Open Source Software Center Ltd. and Clark Cooper
Copyright © 1998 by the Massachusetts Institute of Technology
Copyright © 1998-2003 The OpenSSL Project
Copyright © 1995-1998 Eric Young (eay@cryptsoft.com). All rights reserved
Copyright © 1995-2002 Jean-Loup Gailly and Mark Adler
Copyright © 1996-2004, Daniel Stenberg, <daniel@haxx.se>
Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated
documentation files (the “Software”), to deal in the Software without restriction, including without limitation the rights to
use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to
whom the Software is furnished to do so, subject to the following conditions:
The above copyright notice and this permission notice shall be included in all copies or substantial portions of the
Software.
THE SOFTWARE IS PROVIDED “AS IS”, WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED,
INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR
PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE
LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR
OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER
DEALINGS IN THE SOFTWARE.
© 2009 Polycom, Inc. All rights reserved.
Polycom, Inc.
4750 Willow Road
Pleasanton, CA 94588-2708
USA
No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for
any purpose, without the express written permission of Polycom, Inc. Under the law, reproducing includes translating
into another language or format.
As between the parties, Polycom, Inc., retains title to and ownership of all proprietary rights with respect to the software
contained within its products. The software is protected by United States copyright laws and international treaty
provision. Therefore, you must treat the software like any other copyrighted material (e.g., a book or sound recording).
Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc., is not responsible
for printing or clerical errors. Information in this document is subject to change without notice.
ii
About This Guide
Thank you for choosing the Polycom® SoundStation® IP 7000 conference
phone. This conference phone provides multi-person audio and video
conferencing capabilities for medium to large conference rooms within a
Session Initiation Protocol (SIP) internet telephony system.
The SoundStation IP 7000 conference phone is a next-generation phone with a
modern industrial design, and the latest advancements in Polycom voice
technology.
Some of the key features of the phone include:
• Extraordinary audio performance
• Strong IP telephony feature set
• Built-in voice bridge for multi-participant conferences
• Ability to connect two phones together for convenience, performance, and
flexibility
• Ability to connect to Polycom HDX™ systems to conduct video calls and
conferences
• A port built into the console to allow calls from a computer calling
application or a mobile phone
This guide provides everything you need to use your new conference phone.
Before you use your phone, read the Parts List and the Safety and Compliance
section in this guide before you set up and use the conference phone.
This guide includes regulatory compliance information that your system
administrator should review. You can also view this guide at
www.polycom.com/voicedocumentation.
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User Guide for the Polycom SoundStation IP 7000 Phone
Changes to this Guide
Major changes have occurred to the following sections since the previous
edition:
• Chapter 1, Getting Started with Your Phone.
The sections related to setting up the phone have been removed from this
guide. For information on setting up your phone, see the Setup Guide for the
Polycom SoundStation IP 7000 Phone, available at
www.polycom.com/voicedocumentation.
• Managing Contacts on page 2-17.
The sections related to Corporate Directory have been updated.
iv
Contents
About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii
1 Getting Started with Your Phone . . . . . . . . . . . . . . . . . . . . 1–1
2 Customizing Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1
Changes to this Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv
Features of the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
Understanding Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–5
Navigating Menus and Entering Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–7
Configuring Basic Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1
Updating Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2
Updating the Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2
Updating the Time and Date Display . . . . . . . . . . . . . . . . . . . . . . 2–2
Updating the Display Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–5
Updating the Backlight Intensity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–6
Updating the Ring Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8
Selecting a Different Ring Tone for Your Phone . . . . . . . . . . . . . . 2–9
Setting Distinctive Ring Tones for Contacts . . . . . . . . . . . . . . . . . 2–9
Updating Audio Quality and Capabilities . . . . . . . . . . . . . . . . . . . . . 2–11
Updating the Sound Quality of Your Phone . . . . . . . . . . . . . . . . 2–11
Enabling Auxiliary Audio Components . . . . . . . . . . . . . . . . . . . 2–12
Adjusting the Speaker and Ringer Volume . . . . . . . . . . . . . . . . . . . . . . . . 2–14
Using Call Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–14
Viewing Call Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–15
Managing Call Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–16
Managing Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–17
Viewing Your Local Contact Directory . . . . . . . . . . . . . . . . . . . . . . . . 2–18
Accessing Your Corporate Directory . . . . . . . . . . . . . . . . . . . . . . . . . . 2–18
Enabling Your Phone to Save Corporate Directory
Search Results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–19
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User Guide for the Polycom SoundStation IP 7000 Phone
Adding Contacts to Your Local Contact Directory . . . . . . . . . . . . . . 2–20
Adding Contacts Manually . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–20
Adding Contacts From Call Lists . . . . . . . . . . . . . . . . . . . . . . . . . 2–22
Adding Contacts to Your Local Contact Directory From a
Corporate Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–23
Searching for Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–24
Searching for Contacts in Your Local Contact Directory . . . . . 2–24
Searching for Contacts in Your Corporate Directory . . . . . . . . . 2–25
Updating Contacts in Your Local Contact Directory . . . . . . . . . . . . 2–27
Deleting Contacts From Your Local Contact Directory . . . . . . . . . . 2–28
Placing Calls to Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–29
Managing Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–29
Distinguishing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–29
Rejecting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–30
Diverting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–31
Understanding Shared Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–32
3 Using the Basic Features of Your Phone . . . . . . . . . . . . . . . 3–1
Placing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2
Placing Calls Using Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–5
Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–6
Ending Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–6
Muting the Microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–7
Redialing Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–7
Holding and Resuming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–8
Hosting Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–9
Setting Up Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–9
Setting Up a Conference Using the Conference Key or
Soft Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–10
Setting Up a Conference With an Active Call and a
Call on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–11
Managing Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–11
Muting Conference Call Participants . . . . . . . . . . . . . . . . . . . . . . 3–12
Placing Conference Call Participants on Hold . . . . . . . . . . . . . . 3–13
Removing Conference Call Participants . . . . . . . . . . . . . . . . . . . 3–14
Obtaining Information About Conference Call Participants . . 3–15
Holding and Resuming Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . 3–15
Splitting Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–16
Ending Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–16
Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–17
Performing a Consultative Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . 3–17
Performing a Blind Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–18
vi
Contents
Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–19
Forwarding Calls Statically . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–19
Forwarding Calls Dynamically . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–21
Enabling Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–21
Managing Speed Dial Entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–22
Using Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–24
4 Using the Advanced Features of Your Phone . . . . . . . . . . . 4–1
Using Computer or Mobile Audio with the Conference Phone . . . . . . . . 4–1
Listening to Computer or Mobile Audio . . . . . . . . . . . . . . . . . . . . . . . 4–2
Ending Computer or Mobile Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5
Placing Computer or Mobile Audio on Hold . . . . . . . . . . . . . . . . . . . . 4–5
Creating Conference Calls with Computer or Mobile Audio . . . . . . 4–5
Adjusting the Volume of Computer or Mobile Audio . . . . . . . . . . . . 4–6
Using the Phone When it is Connected to a Polycom HDX System . . . . 4–7
Placing Calls When Your Phone is Connected to a
Polycom HDX System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–8
Placing Calls When You Don’t Have Any Active Calls . . . . . . . 4–8
Placing Calls When You Have an
Audio-Only Call on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–10
Placing Calls When You Have an Active Audio-only Call
or a Video Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–11
Placing Calls Using Call Lists, Directories,
Speed Dial Index Numbers, and the Redial Key
When Your Phone is Connected to a Polycom HDX System . . . . . . 4–11
Answering Calls When Your Phone is Connected to a
Polycom HDX System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–11
Answering Calls When You Don’t Have Any Active Calls . . . 4–11
Answering Calls When You Have an
Audio-Only Call on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–11
Answering Calls When You Have an Active Call . . . . . . . . . . . 4–12
Ending Calls When Your Phone is Connected to a
Polycom HDX System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–13
Holding Calls When Your Phone is Connected to a
Polycom HDX System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–13
Transferring Calls When Your Phone is Connected to a
Polycom HDX System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–13
Forwarding Calls When Your Phone is Connected to a
Polycom HDX System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–13
Enabling Do Not Disturb When Your Phone is Connected to a
Polycom HDX System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–13
Rejecting Calls When Your Phone is Connected to a
Polycom HDX System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–13
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User Guide for the Polycom SoundStation IP 7000 Phone
Hosting Conference Calls When Your Phone is Connected to a
Polycom HDX System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–14
Setting Up Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–14
Handling Active Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–16
Managing Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–16
Controlling Volume and Muting Calls When Your Phone is
Connected to a Polycom HDX System . . . . . . . . . . . . . . . . . . . . . . . . 4–17
Showing Content When Your Phone is Connected to a
Polycom HDX System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–17
Handling Multiple Call Appearances When Your Phone is
Connected to a Polycom HDX System . . . . . . . . . . . . . . . . . . . . . . . . 4–18
Handling Computer or Mobile Audio When Your Phone is
Connected to a Polycom HDX System . . . . . . . . . . . . . . . . . . . . . . . . 4–18
Handling Multiple Call Appearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–18
Using Buddy Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–19
Updating Presence Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–20
Selecting Contacts to Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–21
Blocking Contacts From Viewing Your Status . . . . . . . . . . . . . . . . . . 4–22
Using your Blocked List to Unblock Contacts . . . . . . . . . . . . . . 4–23
Monitoring the Status of Contacts in Your Buddy List . . . . . . . . . . . 4–24
Integrating With Microsoft Office Live
Communications Server 2005 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–25
Restarting the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–26
viii
5 Troubleshooting Your Phone . . . . . . . . . . . . . . . . . . . . . . . 5–1
Power and Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2
Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3
Access to Screens and Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–4
Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–5
Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–6
Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–6
Productivity Suite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–7
Testing Phone Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–7
Safety Notices . . . . . . . . . . . . . . . . . . . . . . . . Safety Notices–1
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Index–1
End-User License Agreement for Polycom® Software
Getting Started with Your Phone
Before you use your phone, you need to become familiar with your phone’s
features. This chapter describes the phone’s features, the icons that display on
the phone screen, and how to navigate menus and enter data.
The topics include:
• Features of the Phone on page 1-2
• Understanding Icons on page 1-5
• Navigating Menus and Entering Data on page 1-7
To read about how to change the settings on your phone, see
Chapter 2, Customizing Your Phone. To read about the phone’s basic features,
see Chapter 3, Using the Basic Features of Your Phone. To read about more
advanced features, see Chapter 4, Using the Advanced Features of Your
Phone.
1
Note
If you require additional information or assistance with your new phone, see
your system administrator.
Since you can customize your phone in many different ways, and your system
administrator can enable and disable certain features, the user interface that
displays on your phone may differ from the figures that appear in this guide.
1 - 1
User Guide for the Polycom SoundStation IP 7000 Phone
Features of the Phone
The following figure shows the primary hardware features of your phone
console.
3
2
1
3
2
Feature Description
1 Speaker Allows for ringer and hands-free audio output.
2 Microphones
3 LED Indicators Indicate phone and call status through three bi-color
Provide 360o coverage by three internal
microphones.
LEDs. The LEDs illuminate to indicate the following
normal operational states:
• Solid red—A muted call
• Flashing red—A call is on hold
• Solid green—A dial-tone is available, dialing is
in-progress, or call is in-progress
• Flashing green—An incoming call
1 - 2
Getting Started with Your Phone
The following figure shows the primary components on your phone console:
1
2
3
12
11
10
4
5
6
9
7
8
1 - 3
User Guide for the Polycom SoundStation IP 7000 Phone
Item Description
1 LCD graphic display Shows the time and date, menus, and soft keys,
.
as well as information about calls, messages, and
features.
The information display line (the line that displays
the directory number) also displays icons and text,
such as:
• Popup text (like network error messages)
• Do Not Disturb text/icon (e.g., “Do Not
Disturb”)
• Call forwarding text/icon (e.g., “Call Forward
Enabled”)
• Missed call text (like “4 new missed calls”)
• Presence text (like “Busy”)
• Prompt text (like “Enter URL”)
• Time and date text
If there are multiple items to display, the items will
display in a scrolling fashion.
2 Soft keys Select specific context-sensitive functions that
display on the screen above each soft key.
3 Scroll keys Allow you to:
• Scroll through displayed information
• Enable or disable fields
• View the Speed Dial Info list (Up scroll key)
• View the Received Calls list (Left scroll key)
• View the Placed Calls list (Right scroll key)
• View the Missed Calls list (Down scroll key)
4 End Call key Ends a call.
5 Select key Allows you to:
• Select a field of displayed data
• Enable or disable fields
6 Volume keys Adjust the volume of the speaker and the ringer.
1 - 4
Getting Started with Your Phone
Item Description
7 Mute key Stops local audio from being heard at the far end
of the call.
8 Dial pad keys Contain 10 digits, 26 alphabetic characters, and
other special characters available in
context-sensitive applications.
9 Redial key Places a call to the most recently dialed person.
10 Conference key Allows you to set up local audio conferences.
11 Menu key Allows you to access additional features and
configuration settings.
12 Make Call key Initiates a call.
Understanding Icons
Icon
Line, Call State, or
Indicator Description
Active call using
Polycom
Voice™ technology
Active call not using
Polycom HD Voice
Audio-only call An audio-only call is either active or on hold, or
®
HD
A call is in progress using Polycom HD Voice.
The active call icons merge into one icon on the
phone screen. The following figure shows what
displays on the screen during an active call:
A call in is progress that does not use
Polycom HD Voice.
the phone is placing a call.
1 - 5
User Guide for the Polycom SoundStation IP 7000 Phone
Line, Call State, or
Icon
Indicator Description
Call forward You have enabled the call forward feature on your
Conference A conference is in progress. See Hosting
Dialing The phone is placing a call.
Hold A call or conference is on hold. See Holding and
Do Not Disturb You have enabled the Do Not Disturb feature on
Far mute You have applied the far mute feature to a
phone. See Forwarding Calls on page 3-19.
Conference Calls on page 3-9.
Resuming Calls on page 3-8 and Holding and
Resuming Conferences on page 3-15.
your phone. Your phone will not ring. See
Enabling Do Not Disturb on page 3-21.
conference call participant. The muted participant
can hear all participants, but no participant can
hear the muted participant. See Muting
Conference Call Participants on page 3-12.
Presence Identifies the status of a buddy in your Buddy
Status list. See Using Buddy Lists on page 4-19.
—Online
—Busy or On the phone
—Be right back, Away, or Out to lunch
—Offline
Registered line The phone can place and receive calls.
Registered shared
line
Ringing The phone is ringing.
The phone, which shares a directory number with
another phone, can place and receive calls. See
Understanding Shared Lines on page 2-32.
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Line, Call State, or
Icon
Indicator Description
Unregistered line The phone is unable to place and receive calls.
Video call A video call is taking place, or the phone is
placing a video call.
Voice mail message You have a new voice mail message. See Using
Voice Mail on page 3-24.
Navigating Menus and Entering Data
To navigate menus and enter data, use the following tips.
Getting Started with Your Phone
Note
After 20 seconds of inactivity, the menu system automatically exits to the idle
screen unless an edit session is in progress.
If you want to ... Then do this ...
Enter the Main Menu
Exit the Main Menu and return to the
idle screen
Exit the Main Menu or Directories
menu
Return to the previous menu Press the Back soft key.
Cancels the current task or edit
session
Scroll through a list or menu items Press the Up and Down scroll keys:
Press
Press .
Press the Exit soft key.
Press the Cancel soft key.
When lists appear on more than one page,
press the * key to Page Up, or press the #
key to Page Down.
.
and .
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User Guide for the Polycom SoundStation IP 7000 Phone
If you want to ... Then do this ...
Select a menu item Do one of the following:
Enter text In text-entry mode, press the number keys
• Scroll to the menu item, and then press
.
• Scroll to the menu item, and then press
the Select soft key.
• Press the dial pad key that corresponds
to the item in the numbered menu list.
For example, to select the second item
in a menu, press 2.
one or more times.
For example, to enter “A,” press
once. To enter “C,” press three
times quickly.
(To enter and dial an IP address or URL,
see Placing Calls on page 3-2.)
Enter numbers, uppercase
characters, or lowercase characters
Press the 1/A/a soft key one or more times.
The format the text will display in appears at
the top of the screen.
Enter text in a specific language Press the Encoding soft key.
The language the text will display in
appears at the top of the screen.
Enter special characters • In text-entry mode, press the 1/A/a soft
key to select A/Ascii or a/Asciii mode,
and then press or
one or more times.
or
• T o enter other special characters, press
one or more times.
Enter a space In text-entry mode, press the 1/A/a soft key
to select A/Ascii or a/Asciii mode, and then
press three times quickly.
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Getting Started with Your Phone
If you want to ... Then do this ...
Delete text you entered Press the << soft key.
View additional soft keys Press the More soft key.
Enable or disable fields Press the Right or Left scroll key:
and .
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User Guide for the Polycom SoundStation IP 7000 Phone
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Customizing Your Phone
You can customize your SoundStation IP 7000 conference phone by adjusting
certain settings, including time and date, language, display contrast and
intensity, and ring tone. You can also add contacts to your phone’s local
Contact Directory.
This chapter shows you how to customize your phone. It includes the
following topics:
• Configuring Basic Settings on page 2-1
• Adjusting the Speaker and Ringer Volume on page 2-14
• Using Call Lists on page 2-14
• Managing Contacts on page 2-17
2
• Managing Incoming Calls on page 2-29
Some customizations, including setting up shared lines and viewing a
Corporate Directory, must be configured by your system administrator.
To learn about the phone’s basic features, see Chapter 3, Using the Basic
Features of Your Phone. To read about the phone’s advanced features, see
Chapter 4, Using the Advanced Features of Your Phone.
For more information or assistance with your new phone, see your system
administrator.
Configuring Basic Settings
To configure basic phone settings, press , and then select
Settings > Basic to view the basic phone settings you can customize.
This section includes the following topics:
• Updating Preferences
• Updating the Display Contrast
• Updating the Backlight Intensity
• Updating the Ring Tone
• Updating Audio Quality and Capabilities
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User Guide for the Polycom SoundStation IP 7000 Phone
Updating Preferences
The Preferences menu allows you to customize the language that displays on
the phone and how the time and date display on the idle screen.
You can also enable your phone to save Corporate Directory search results
(if Corporate Directory is set up on your phone). See Enabling Your Phone to
Save Corporate Directory Search Results on page 2-19.
Updating the Language
The phone supports many languages. English (Internal) is the default
language that displays.
To change the language:
1. Press , and then select Settings > Basic > Preferences > Language.
The Language screen displays.
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2. Scroll to the language you want, and then press Select.
The text that appears on the screen will change to the language that you
selected.
3. Press to return to the idle screen.
Updating the Time and Date Display
The time and date display on the idle screen of your phone. If the phone cannot
obtain a time and date, the display will flash. If this happens, or if the time or
date is incorrect, see your system administrator.
You can select from various formats for the time and date display. Select and
set options that are right for you. You can also disable the time and date
display, so the time and date do not display on the phone screen.
Customizing Your Phone
The following figure shows the default format for the date and time display.
To display a new time format:
1. Press , and then select Settings > Basic > Preferences >
Time & Date > Clock Time.
The Clock Time screen displays.
2. Scroll to the time format you want, and then press Select.
3. Press to return to the idle screen.
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User Guide for the Polycom SoundStation IP 7000 Phone
To display a new date format:
1. Press , and then select Settings > Basic > Preferences >
Time & Date > Clock Date.
The Clock Date screen displays.
2. Scroll to the date format you want, and then press Select.
3. Press to return to the idle screen.
To disable the time and date display:
1. Press , and then select Settings > Basic > Preferences >
Time & Date.
The Time & Date screen displays.
2. Scroll to Disable, and then press Select.
3. Press to return to the idle screen.
The idle screen no longer displays the time and date. To display the time and
date again, enable the time and date (see below).
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Customizing Your Phone
To enable the time and date display:
1. Press , and then select Settings > Basic > Preferences >
Time & Date.
The Time & Date screen displays.
2. Press Select.
3. Press to return to the idle screen.
The idle screen now displays the time and date.
Updating the Display Contrast
To adjust the contrast on the phone display:
1. Press , and then select Settings > Basic > Contrast.
The Contrast screen displays.
2. Press the Up or Down soft keys to increase or decrease the display
contrast.
3. Press the Ok soft key.
4. Press to return to the idle screen.
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User Guide for the Polycom SoundStation IP 7000 Phone
Updating the Backlight Intensity
Backlight intensity on the phone has three components:
• Backlight On
• Backlight Idle
• Maximum Intensity
You can modify the Backlight On intensity and the Backlight Idle intensity
separately. You can select high, medium, low, and off levels for both.
When you modify the Maximum Intensity, you modify the entire backlight
intensity scale. For example, if you decrease the Maximum Intensity, the low,
medium, and high levels for both Backlight On and Backlight Idle intensities
decrease.
The Backlight On intensity applies to following events:
• Any key press
• Incoming calls
• Ending a call, holding a call, or resuming a call by the other person
• A voice message received
If you do not press any keys on the phone, after 20 seconds of the backlight
turning on, the backlight dims (or changes) to medium in the following cases:
• A call is in progress
• A call is on hold
• There is an incoming call (ringing)
• There is an outgoing call (ringing back)
• Any menu shows on the display
In all other cases, the Backlight Idle intensity applies.
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Customizing Your Phone
To update the backlight intensity:
1. Press , and then select Settings > Basic > Backlight Intensity.
The Backlight Intensity screen displays.
2. Select Backlight On Intensity.
The Backlight On Intensity screen displays.
3. Scroll to the intensity you want, and then press Select. The default
Backlight On Intensity is High.
4. Press the Save soft key.
5. Select Backlight Idle Intensity.
The Backlight Idle Intensity screen displays.
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User Guide for the Polycom SoundStation IP 7000 Phone
6. Scroll to the intensity you want, and then press Select. The default
Backlight Idle Intensity is Low.
7. Press the Save soft key.
8. Select Maximum Intensity.
The Maximum Intensity screen displays.
9. Press the Up or Down soft keys to increase or decrease the maximum
intensity the screen can display, and then press the Ok soft key.
10. Press to return to the idle screen.
Updating the Ring Tone
You can select from many different ring tones to distinguish your phone from
your neighbor’s. You can also set distinctive ring tones for contacts in your
local directory so you can identify callers when your phone rings.
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Customizing Your Phone
Selecting a Different Ring Tone for Your Phone
You can choose a unique ring tone for your phone to identify it when it rings.
To select a ring tone for your phone:
1. Press , and then select Settings > Basic > Ring Type.
The Ring Type screen displays.
Note
2. Scroll to the ring type you want. To hear the ring type, press the Play
soft key. The default ring type is Low Trill.
3. Press Select.
4. Press to return to the idle screen.
Setting Distinctive Ring Tones for Contacts
Your company’s settings may override this feature. For more information, contact
your system administrator.
You can set a distinctive ring tone for each contact in your contact directory so
you can distinguish callers.
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User Guide for the Polycom SoundStation IP 7000 Phone
To set a distinctive ring tone for a contact:
1. Press , and then select Features > Contact Directory.
The Directory screen displays.
2. Scroll to the contact for whom you want to assign a distinctive ring tone.
3. Press the Edit soft key.
The Edit Contact screen displays.
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Note
4. Scroll to Ring Type, and then enter a number corresponding to one of the
ring types available.
If a ring type is already assigned to the contact, but you want to change it,
press the << soft key to delete the existing ring type. Then, enter a number
corresponding to one of the ring types available.
To exit this screen and determine the number associated with a ring type, press the
Menu key, and then select Settings > Basic > Ring Type. Each ring type has a
number associated with it.
5. Press the Save soft key.
6. Press to return to the idle screen.
Updating Audio Quality and Capabilities
You can adjust the audio quality of your phone, and enable auxiliary audio
components, such as wireless (lapel) microphones, speakers, recording
devices, and computers that you connect to the Multi-Interface Module.
Updating the Sound Quality of Your Phone
You can adjust the sound quality of your phone by changing the treble or bass
control.
To adjust the sound quality of your phone:
1. Press , and then select Settings > Basic > Audio >
Bass and Treble.
The Bass and Treble screen displays.
Customizing Your Phone
2. Do one of the following:
— To adjust the treble control, scroll to Treble EQ, and then press Select.
The Treble EQ screen displays.
or
— To adjust the bass control, scroll to Bass EQ, and then press Select.
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User Guide for the Polycom SoundStation IP 7000 Phone
The Bass EQ screen displays.
3. Press the Up or Down soft keys to adjust the treble or bass EQ, and then
press Select.
4. Press to return to the idle screen.
Enabling Auxiliary Audio Components
Note
Before you can use the auxiliary audio components that you connect to the
Multi-Interface Module (wireless microphones, speakers, as well as recording
devices and computers to record phone calls), you must enable them. You
enable the components from the Auxiliary Audio menu.
You do not have to enable audio from a mobile phone or from a computer calling
application. This audio is automatically enabled when you connect the
Mobile Phone Cable or the Computer Calling Cable to the 2.5mm audio connector
on your conference phone.
For information on connecting auxiliary audio components to the conference
phone or Multi-Interface Module, see the Setup Guide for the Polycom
SoundStation IP 7000 Phone, available at
www.polycom.com/voicedocumentation.
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