Polycom IP 7000 User Guide

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User Guide for the Polycom

Phone

SoundStation® IP 7000

SIP 3.2 | July, 2009 | 1725-40075-001 Rev. C

Trademark Information

POLYCOM®, the Polycom “Triangles” logo and the names and marks associated with Polycom’s products are trademarks and/or service marks of Polycom, Inc. and are registered and/or common law marks in the United States and various other countries. All other trademarks are property of their respective owners. No portion hereof may be reproduced or transmitted in any form or by any means, for any purpose other than the recipient’s personal use, without the express written permission of Polycom.

Patent Information

The accompanying product is protected by one or more U.S. and foreign patents and/or pending patent applications held by Polycom, Inc.

Disclaimer

Some countries, states, or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages for certain products supplied to consumers, or the limitation of liability for personal injury, so the above limitations and exclusions may be limited in their application to you. When the implied warranties are not allowed to be excluded in their entirety, they will be limited to the duration of the applicable written warranty. This warranty gives you specific legal rights which may vary depending on local law.

Portions of the software contained in this product are: Copyright © 1998, 1999, 2000 Thai Open Source Software Center Ltd. and Clark Cooper Copyright © 1998 by the Massachusetts Institute of Technology Copyright © 1998-2003 The OpenSSL Project Copyright © 1995-1998 Eric Young (eay@cryptsoft.com). All rights reserved Copyright © 1995-2002 Jean-Loup Gailly and Mark Adler Copyright © 1996-2004, Daniel Stenberg, <daniel@haxx.se>

Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the “Software”), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:

The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED “AS IS”, WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.

Polycom, Inc. 4750 Willow Road Pleasanton, CA 94588-2708 USA

No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law, reproducing includes translating into another language or format.

As between the parties, Polycom, Inc., retains title to and ownership of all proprietary rights with respect to the software contained within its products. The software is protected by United States copyright laws and international treaty provision. Therefore, you must treat the software like any other copyrighted material (e.g., a book or sound recording).

Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc., is not responsible for printing or clerical errors. Information in this document is subject to change without notice.

About This Guide

Thank you for choosing the Polycom® SoundStation® IP 7000 conference phone. This conference phone provides multi-person audio and video conferencing capabilities for medium to large conference rooms within a Session Initiation Protocol (SIP) internet telephony system.

The SoundStation IP 7000 conference phone is a next-generation phone with a modern industrial design, and the latest advancements in Polycom voice technology.

Some of the key features of the phone include:

• Extraordinary audio performance

• Strong IP telephony feature set

• Built-in voice bridge for multi-participant conferences

• Ability to connect two phones together for convenience, performance, and

flexibility

• Ability to connect to Polycom HDX™ systems to conduct video calls and conferences

• A port built into the console to allow calls from a computer calling application or a mobile phone

This guide provides everything you need to use your new conference phone. Before you use your phone, read the Parts List and the Safety and Compliance section in this guide before you set up and use the conference phone.

This guide includes regulatory compliance information that your system administrator should review. You can also view this guide at

www.polycom.com/voicedocumentation.

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User Guide for the Polycom SoundStation IP 7000 Phone

Changes to this Guide

Major changes have occurred to the following sections since the previous edition:

• Chapter 1, Getting Started with Your Phone.

The sections related to setting up the phone have been removed from this guide. For information on setting up your phone, see the Setup Guide for the Polycom SoundStation IP 7000 Phone, available at

www.polycom.com/voicedocumentation.

• Managing Contacts on page 2-17.

The sections related to Corporate Directory have been updated.

About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii

1 Getting Started with Your Phone . . . . . . . . . . . . . . . . . . . . 1–1

2 Customizing Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1

Changes to this Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv

Features of the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2

Understanding Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–5

Navigating Menus and Entering Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–7

Configuring Basic Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1

Updating Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2

Updating the Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2

Updating the Time and Date Display . . . . . . . . . . . . . . . . . . . . . . 2–2

Updating the Display Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–5

Updating the Backlight Intensity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–6

Updating the Ring Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8

Selecting a Different Ring Tone for Your Phone . . . . . . . . . . . . . . 2–9

Setting Distinctive Ring Tones for Contacts . . . . . . . . . . . . . . . . . 2–9

Updating Audio Quality and Capabilities . . . . . . . . . . . . . . . . . . . . . 2–11

Updating the Sound Quality of Your Phone . . . . . . . . . . . . . . . . 2–11

Enabling Auxiliary Audio Components . . . . . . . . . . . . . . . . . . . 2–12

Adjusting the Speaker and Ringer Volume . . . . . . . . . . . . . . . . . . . . . . . . 2–14

Using Call Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–14

Viewing Call Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–15

Managing Call Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–16

Managing Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–17

Viewing Your Local Contact Directory . . . . . . . . . . . . . . . . . . . . . . . . 2–18

Accessing Your Corporate Directory . . . . . . . . . . . . . . . . . . . . . . . . . . 2–18

Enabling Your Phone to Save Corporate Directory

Search Results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–19

User Guide for the Polycom SoundStation IP 7000 Phone

Adding Contacts to Your Local Contact Directory . . . . . . . . . . . . . . 2–20

Adding Contacts Manually . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–20

Adding Contacts From Call Lists . . . . . . . . . . . . . . . . . . . . . . . . . 2–22

Adding Contacts to Your Local Contact Directory From a

Corporate Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–23

Searching for Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–24

Searching for Contacts in Your Local Contact Directory . . . . . 2–24

Searching for Contacts in Your Corporate Directory . . . . . . . . . 2–25

Updating Contacts in Your Local Contact Directory . . . . . . . . . . . . 2–27

Deleting Contacts From Your Local Contact Directory . . . . . . . . . . 2–28

Placing Calls to Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–29

Managing Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–29

Distinguishing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–29

Rejecting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–30

Diverting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–31

Understanding Shared Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–32

3 Using the Basic Features of Your Phone . . . . . . . . . . . . . . . 3–1

Placing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2

Placing Calls Using Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–5

Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–6

Ending Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–6

Muting the Microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–7

Redialing Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–7

Holding and Resuming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–8

Hosting Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–9

Setting Up Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–9

Setting Up a Conference Using the Conference Key or

Soft Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–10

Setting Up a Conference With an Active Call and a

Call on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–11

Managing Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–11

Muting Conference Call Participants . . . . . . . . . . . . . . . . . . . . . . 3–12

Placing Conference Call Participants on Hold . . . . . . . . . . . . . . 3–13

Removing Conference Call Participants . . . . . . . . . . . . . . . . . . . 3–14

Obtaining Information About Conference Call Participants . . 3–15

Holding and Resuming Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . 3–15

Splitting Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–16

Ending Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–16

Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–17

Performing a Consultative Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . 3–17

Performing a Blind Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–18

Contents

Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–19

Forwarding Calls Statically . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–19

Forwarding Calls Dynamically . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–21

Enabling Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–21

Managing Speed Dial Entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–22

Using Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–24

4 Using the Advanced Features of Your Phone . . . . . . . . . . . 4–1

Using Computer or Mobile Audio with the Conference Phone . . . . . . . . 4–1

Listening to Computer or Mobile Audio . . . . . . . . . . . . . . . . . . . . . . . 4–2

Ending Computer or Mobile Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5

Placing Computer or Mobile Audio on Hold . . . . . . . . . . . . . . . . . . . . 4–5

Creating Conference Calls with Computer or Mobile Audio . . . . . . 4–5

Adjusting the Volume of Computer or Mobile Audio . . . . . . . . . . . . 4–6

Using the Phone When it is Connected to a Polycom HDX System . . . . 4–7

Placing Calls When Your Phone is Connected to a

Polycom HDX System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–8

Placing Calls When You Don’t Have Any Active Calls . . . . . . . 4–8

Placing Calls When You Have an

Audio-Only Call on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–10

Placing Calls When You Have an Active Audio-only Call

or a Video Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–11

Placing Calls Using Call Lists, Directories, Speed Dial Index Numbers, and the Redial Key

When Your Phone is Connected to a Polycom HDX System . . . . . . 4–11

Answering Calls When Your Phone is Connected to a

Polycom HDX System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–11

Answering Calls When You Don’t Have Any Active Calls . . . 4–11 Answering Calls When You Have an

Audio-Only Call on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–11

Answering Calls When You Have an Active Call . . . . . . . . . . . 4–12

Ending Calls When Your Phone is Connected to a

Polycom HDX System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–13

Holding Calls When Your Phone is Connected to a

Polycom HDX System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–13

Transferring Calls When Your Phone is Connected to a

Polycom HDX System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–13

Forwarding Calls When Your Phone is Connected to a

Polycom HDX System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–13

Enabling Do Not Disturb When Your Phone is Connected to a

Polycom HDX System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–13

Rejecting Calls When Your Phone is Connected to a

Polycom HDX System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–13

vii

User Guide for the Polycom SoundStation IP 7000 Phone

Hosting Conference Calls When Your Phone is Connected to a

Polycom HDX System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–14

Setting Up Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–14

Handling Active Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–16

Managing Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–16

Controlling Volume and Muting Calls When Your Phone is

Connected to a Polycom HDX System . . . . . . . . . . . . . . . . . . . . . . . . 4–17

Showing Content When Your Phone is Connected to a

Polycom HDX System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–17

Handling Multiple Call Appearances When Your Phone is

Connected to a Polycom HDX System . . . . . . . . . . . . . . . . . . . . . . . . 4–18

Handling Computer or Mobile Audio When Your Phone is

Connected to a Polycom HDX System . . . . . . . . . . . . . . . . . . . . . . . . 4–18

Handling Multiple Call Appearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–18

Using Buddy Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–19

Updating Presence Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–20

Selecting Contacts to Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–21

Blocking Contacts From Viewing Your Status . . . . . . . . . . . . . . . . . . 4–22

Using your Blocked List to Unblock Contacts . . . . . . . . . . . . . . 4–23

Monitoring the Status of Contacts in Your Buddy List . . . . . . . . . . . 4–24

Integrating With Microsoft Office Live

Communications Server 2005 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–25

Restarting the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–26

viii

5 Troubleshooting Your Phone . . . . . . . . . . . . . . . . . . . . . . . 5–1

Power and Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2

Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3

Access to Screens and Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–4

Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–5

Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–6

Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–6

Productivity Suite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–7

Testing Phone Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–7

Safety Notices . . . . . . . . . . . . . . . . . . . . . . . . Safety Notices–1

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Index–1

End-User License Agreement for Polycom® Software

Getting Started with Your Phone

Before you use your phone, you need to become familiar with your phone’s features. This chapter describes the phone’s features, the icons that display on the phone screen, and how to navigate menus and enter data.

The topics include:

• Features of the Phone on page 1-2

• Understanding Icons on page 1-5

• Navigating Menus and Entering Data on page 1-7

To read about how to change the settings on your phone, see Chapter 2, Customizing Your Phone. To read about the phone’s basic features, see Chapter 3, Using the Basic Features of Your Phone. To read about more advanced features, see Chapter 4, Using the Advanced Features of Your

Phone.

Note

If you require additional information or assistance with your new phone, see your system administrator.

Since you can customize your phone in many different ways, and your system administrator can enable and disable certain features, the user interface that displays on your phone may differ from the figures that appear in this guide.

1 - 1

User Guide for the Polycom SoundStation IP 7000 Phone

Features of the Phone

The following figure shows the primary hardware features of your phone console.

Feature Description

1 Speaker Allows for ringer and hands-free audio output.

2 Microphones

3 LED Indicators Indicate phone and call status through three bi-color

Provide 360o coverage by three internal microphones.

LEDs. The LEDs illuminate to indicate the following normal operational states:

• Solid red—A muted call

• Flashing red—A call is on hold

• Solid green—A dial-tone is available, dialing is

in-progress, or call is in-progress

• Flashing green—An incoming call

1 - 2

Getting Started with Your Phone

The following figure shows the primary components on your phone console:

1 - 3

User Guide for the Polycom SoundStation IP 7000 Phone

Item Description

1 LCD graphic display Shows the time and date, menus, and soft keys,

as well as information about calls, messages, and features.

The information display line (the line that displays the directory number) also displays icons and text, such as:

• Popup text (like network error messages)

• Do Not Disturb text/icon (e.g., “Do Not

Disturb”)

• Call forwarding text/icon (e.g., “Call Forward

Enabled”)

• Missed call text (like “4 new missed calls”)

• Presence text (like “Busy”)

• Prompt text (like “Enter URL”)

• Time and date text

If there are multiple items to display, the items will display in a scrolling fashion.

2 Soft keys Select specific context-sensitive functions that

display on the screen above each soft key.

3 Scroll keys Allow you to:

• Scroll through displayed information

• Enable or disable fields

• View the Speed Dial Info list (Up scroll key)

• View the Received Calls list (Left scroll key)

• View the Placed Calls list (Right scroll key)

• View the Missed Calls list (Down scroll key)

4 End Call key Ends a call.

5 Select key Allows you to:

• Select a field of displayed data

• Enable or disable fields

6 Volume keys Adjust the volume of the speaker and the ringer.

1 - 4

Getting Started with Your Phone

Item Description

7 Mute key Stops local audio from being heard at the far end

of the call.

8 Dial pad keys Contain 10 digits, 26 alphabetic characters, and

other special characters available in context-sensitive applications.

9 Redial key Places a call to the most recently dialed person.

10 Conference key Allows you to set up local audio conferences.

11 Menu key Allows you to access additional features and

configuration settings.

12 Make Call key Initiates a call.

Understanding Icons

Icon

Line, Call State, or Indicator Description

Active call using Polycom Voice™ technology

Active call not using Polycom HD Voice

Audio-only call An audio-only call is either active or on hold, or

A call is in progress using Polycom HD Voice. The active call icons merge into one icon on the phone screen. The following figure shows what displays on the screen during an active call:

A call in is progress that does not use Polycom HD Voice.

the phone is placing a call.

1 - 5

User Guide for the Polycom SoundStation IP 7000 Phone

Line, Call State, or

Icon

Indicator Description

Call forward You have enabled the call forward feature on your

Conference A conference is in progress. See Hosting

Dialing The phone is placing a call.

Hold A call or conference is on hold. See Holding and

Do Not Disturb You have enabled the Do Not Disturb feature on

Far mute You have applied the far mute feature to a

phone. See Forwarding Calls on page 3-19.

Conference Calls on page 3-9.

Resuming Calls on page 3-8 and Holding and Resuming Conferences on page 3-15.

your phone. Your phone will not ring. See

Enabling Do Not Disturb on page 3-21.

conference call participant. The muted participant can hear all participants, but no participant can hear the muted participant. See Muting

Conference Call Participants on page 3-12.

Presence Identifies the status of a buddy in your Buddy

Status list. See Using Buddy Lists on page 4-19.

—Online

—Busy or On the phone

—Be right back, Away, or Out to lunch

—Offline

Registered line The phone can place and receive calls.

Registered shared line

Ringing The phone is ringing.

The phone, which shares a directory number with another phone, can place and receive calls. See

Understanding Shared Lines on page 2-32.

1 - 6

Line, Call State, or

Icon

Indicator Description

Unregistered line The phone is unable to place and receive calls.

Video call A video call is taking place, or the phone is

placing a video call.

Voice mail message You have a new voice mail message. See Using

Voice Mail on page 3-24.

Navigating Menus and Entering Data

To navigate menus and enter data, use the following tips.

Getting Started with Your Phone

Note

After 20 seconds of inactivity, the menu system automatically exits to the idle screen unless an edit session is in progress.

If you want to ... Then do this ...

Enter the Main Menu

Exit the Main Menu and return to the idle screen

Exit the Main Menu or Directories menu

Return to the previous menu Press the Back soft key.

Cancels the current task or edit session

Scroll through a list or menu items Press the Up and Down scroll keys:

Press

Press .

Press the Exit soft key.

Press the Cancel soft key.

When lists appear on more than one page,

press the * key to Page Up, or press the #

key to Page Down.

and .

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User Guide for the Polycom SoundStation IP 7000 Phone

If you want to ... Then do this ...

Select a menu item Do one of the following:

Enter text In text-entry mode, press the number keys

• Scroll to the menu item, and then press

• Scroll to the menu item, and then press the Select soft key.

• Press the dial pad key that corresponds to the item in the numbered menu list.

For example, to select the second item in a menu, press 2.

one or more times.

For example, to enter “A,” press

once. To enter “C,” press three times quickly. (To enter and dial an IP address or URL,

see Placing Calls on page 3-2.)

Enter numbers, uppercase characters, or lowercase characters

Press the 1/A/a soft key one or more times. The format the text will display in appears at

the top of the screen.

Enter text in a specific language Press the Encoding soft key.

The language the text will display in appears at the top of the screen.

Enter special characters • In text-entry mode, press the 1/A/a soft

key to select A/Ascii or a/Asciii mode, and then press or

one or more times.

• T o enter other special characters, press

one or more times.

Enter a space In text-entry mode, press the 1/A/a soft key

to select A/Ascii or a/Asciii mode, and then press three times quickly.

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Getting Started with Your Phone

If you want to ... Then do this ...

Delete text you entered Press the << soft key. View additional soft keys Press the More soft key. Enable or disable fields Press the Right or Left scroll key:

and .

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User Guide for the Polycom SoundStation IP 7000 Phone

1 - 10

Customizing Your Phone

You can customize your SoundStation IP 7000 conference phone by adjusting certain settings, including time and date, language, display contrast and intensity, and ring tone. You can also add contacts to your phone’s local Contact Directory.

This chapter shows you how to customize your phone. It includes the following topics:

• Configuring Basic Settings on page 2-1

• Adjusting the Speaker and Ringer Volume on page 2-14

• Using Call Lists on page 2-14

• Managing Contacts on page 2-17

• Managing Incoming Calls on page 2-29

Some customizations, including setting up shared lines and viewing a Corporate Directory, must be configured by your system administrator.

To learn about the phone’s basic features, see Chapter 3, Using the Basic

Features of Your Phone. To read about the phone’s advanced features, see

Chapter 4, Using the Advanced Features of Your Phone.

For more information or assistance with your new phone, see your system administrator.

Configuring Basic Settings

To configure basic phone settings, press , and then select Settings > Basic to view the basic phone settings you can customize.

This section includes the following topics:

• Updating Preferences

• Updating the Display Contrast

• Updating the Backlight Intensity

• Updating the Ring Tone

• Updating Audio Quality and Capabilities

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User Guide for the Polycom SoundStation IP 7000 Phone

Updating Preferences

The Preferences menu allows you to customize the language that displays on the phone and how the time and date display on the idle screen.

You can also enable your phone to save Corporate Directory search results (if Corporate Directory is set up on your phone). See Enabling Your Phone to

Save Corporate Directory Search Results on page 2-19.

Updating the Language

The phone supports many languages. English (Internal) is the default language that displays.

To change the language:

1. Press , and then select Settings > Basic > Preferences > Language.

The Language screen displays.

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2. Scroll to the language you want, and then press Select.

The text that appears on the screen will change to the language that you selected.

3. Press to return to the idle screen.

Updating the Time and Date Display

The time and date display on the idle screen of your phone. If the phone cannot obtain a time and date, the display will flash. If this happens, or if the time or date is incorrect, see your system administrator.

You can select from various formats for the time and date display. Select and set options that are right for you. You can also disable the time and date display, so the time and date do not display on the phone screen.

Customizing Your Phone

The following figure shows the default format for the date and time display.

To display a new time format:

1. Press , and then select Settings > Basic > Preferences >

Time & Date > Clock Time.

The Clock Time screen displays.

2. Scroll to the time format you want, and then press Select.

3. Press to return to the idle screen.

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User Guide for the Polycom SoundStation IP 7000 Phone

To display a new date format:

1. Press , and then select Settings > Basic > Preferences >

Time & Date > Clock Date.

The Clock Date screen displays.

2. Scroll to the date format you want, and then press Select.

3. Press to return to the idle screen.

To disable the time and date display:

1. Press , and then select Settings > Basic > Preferences >

Time & Date.

The Time & Date screen displays.

2. Scroll to Disable, and then press Select.

3. Press to return to the idle screen.

The idle screen no longer displays the time and date. To display the time and date again, enable the time and date (see below).

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Customizing Your Phone

To enable the time and date display:

1. Press , and then select Settings > Basic > Preferences >

Time & Date.

The Time & Date screen displays.

2. Press Select.

3. Press to return to the idle screen.

The idle screen now displays the time and date.

Updating the Display Contrast

To adjust the contrast on the phone display:

1. Press , and then select Settings > Basic > Contrast.

The Contrast screen displays.

2. Press the Up or Down soft keys to increase or decrease the display

contrast.

3. Press the Ok soft key.

4. Press to return to the idle screen.

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User Guide for the Polycom SoundStation IP 7000 Phone

Updating the Backlight Intensity

Backlight intensity on the phone has three components:

• Backlight On

• Backlight Idle

• Maximum Intensity

You can modify the Backlight On intensity and the Backlight Idle intensity separately. You can select high, medium, low, and off levels for both.

When you modify the Maximum Intensity, you modify the entire backlight intensity scale. For example, if you decrease the Maximum Intensity, the low, medium, and high levels for both Backlight On and Backlight Idle intensities decrease.

The Backlight On intensity applies to following events:

• Any key press

• Incoming calls

• Ending a call, holding a call, or resuming a call by the other person

• A voice message received

If you do not press any keys on the phone, after 20 seconds of the backlight turning on, the backlight dims (or changes) to medium in the following cases:

• A call is in progress

• A call is on hold

• There is an incoming call (ringing)

• There is an outgoing call (ringing back)

• Any menu shows on the display

In all other cases, the Backlight Idle intensity applies.

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Customizing Your Phone

To update the backlight intensity:

1. Press , and then select Settings > Basic > Backlight Intensity.

The Backlight Intensity screen displays.

2. Select Backlight On Intensity.

The Backlight On Intensity screen displays.

3. Scroll to the intensity you want, and then press Select. The default

Backlight On Intensity is High.

4. Press the Save soft key.

5. Select Backlight Idle Intensity.

The Backlight Idle Intensity screen displays.

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User Guide for the Polycom SoundStation IP 7000 Phone

6. Scroll to the intensity you want, and then press Select. The default

Backlight Idle Intensity is Low.

7. Press the Save soft key.

8. Select Maximum Intensity.

The Maximum Intensity screen displays.

9. Press the Up or Down soft keys to increase or decrease the maximum

intensity the screen can display, and then press the Ok soft key.

10. Press to return to the idle screen.

Updating the Ring Tone

You can select from many different ring tones to distinguish your phone from your neighbor’s. You can also set distinctive ring tones for contacts in your local directory so you can identify callers when your phone rings.

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Customizing Your Phone

Selecting a Different Ring Tone for Your Phone

You can choose a unique ring tone for your phone to identify it when it rings.

To select a ring tone for your phone:

1. Press , and then select Settings > Basic > Ring Type.

The Ring Type screen displays.

Note

2. Scroll to the ring type you want. To hear the ring type, press the Play

soft key. The default ring type is Low Trill.

3. Press Select.

4. Press to return to the idle screen.

Setting Distinctive Ring Tones for Contacts

Your company’s settings may override this feature. For more information, contact your system administrator.

You can set a distinctive ring tone for each contact in your contact directory so you can distinguish callers.

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User Guide for the Polycom SoundStation IP 7000 Phone

To set a distinctive ring tone for a contact:

1. Press , and then select Features > Contact Directory.

The Directory screen displays.

2. Scroll to the contact for whom you want to assign a distinctive ring tone.

3. Press the Edit soft key.

The Edit Contact screen displays.

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Note

4. Scroll to Ring Type, and then enter a number corresponding to one of the

ring types available.

If a ring type is already assigned to the contact, but you want to change it, press the << soft key to delete the existing ring type. Then, enter a number corresponding to one of the ring types available.

To exit this screen and determine the number associated with a ring type, press the

Menu key, and then select Settings > Basic > Ring Type. Each ring type has a

number associated with it.

5. Press the Save soft key.

6. Press to return to the idle screen.

Updating Audio Quality and Capabilities

You can adjust the audio quality of your phone, and enable auxiliary audio components, such as wireless (lapel) microphones, speakers, recording devices, and computers that you connect to the Multi-Interface Module.

Updating the Sound Quality of Your Phone

You can adjust the sound quality of your phone by changing the treble or bass control.

To adjust the sound quality of your phone:

1. Press , and then select Settings > Basic > Audio >

Bass and Treble.

The Bass and Treble screen displays.

Customizing Your Phone

2. Do one of the following:

— To adjust the treble control, scroll to Treble EQ, and then press Select.

The Treble EQ screen displays.

— To adjust the bass control, scroll to Bass EQ, and then press Select.

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User Guide for the Polycom SoundStation IP 7000 Phone

The Bass EQ screen displays.

3. Press the Up or Down soft keys to adjust the treble or bass EQ, and then

press Select.

4. Press to return to the idle screen.

Enabling Auxiliary Audio Components

Note

Before you can use the auxiliary audio components that you connect to the Multi-Interface Module (wireless microphones, speakers, as well as recording devices and computers to record phone calls), you must enable them. You enable the components from the Auxiliary Audio menu.

You do not have to enable audio from a mobile phone or from a computer calling application. This audio is automatically enabled when you connect the Mobile Phone Cable or the Computer Calling Cable to the 2.5mm audio connector on your conference phone.

For information on connecting auxiliary audio components to the conference phone or Multi-Interface Module, see the Setup Guide for the Polycom SoundStation IP 7000 Phone, available at

www.polycom.com/voicedocumentation.

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Customizing Your Phone

To enable or disable wireless (lapel) microphones:

1. Press , and then select Settings > Basic > Audio >

Auxiliary Audio > Aux Audio In.

The Aux Audio In screen displays.

2. Do one of the following:

— To enable a wireless (lapel) microphone, scroll to Wireless Mic, and

then press Select.

— To disable wireless microphones, scroll to Off, and then press Select.

3. Press to return to the idle screen.

To enable or disable speakers, as well as recording devices and computers:

1. Press , and then select Settings > Basic > Audio >

Auxiliary Audio > Aux Audio Out.

The Aux Audio Out screen displays.

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User Guide for the Polycom SoundStation IP 7000 Phone

2. Do one of the following:

— To enable recording devices or computers to record phone calls, scroll

to Record Out, and then press Select.

— To enable external speakers, scroll to External Speaker, and then press

Select.

— To disable speakers, and to prevent recording devices and computers

from recording phone calls, scroll to Off, and then press Select.

3. Press to return to the idle screen.

Adjusting the Speaker and Ringer Volume

To adjust the speaker volume:

During a call, press either or to adjust the speaker volume.

Using Call Lists

To adjust the ringer volume:

When the phone is in the idle state, press either or to adjust

the ringer volume.

Your phone maintains lists of missed, received, and placed calls. Each list can hold up to 100 entries.

If you miss a call (for example, if you do not answer a call, or you have call forwarding or Do Not Disturb enabled), the idle screen will display a message indicating the number of missed calls you have. To view information about the missed call, view your Missed Calls list (see Viewing Call Lists, below). After you view the Missed Calls list, the message on the idle screen is removed.

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Viewing Call Lists

Customizing Your Phone

The following figure shows the idle screen when you miss a call.

You can access missed, received, and placed calls from the idle screen, or you can quickly access call lists using the scroll keys.

To view a call list:

From the idle screen, do one of the following:

— Press , and then select Features > Call Lists > Missed Calls,

Received Calls, or Placed Calls.

— Press the Dir soft key, and then select Call Lists > Missed Calls,

Received Calls, or Placed Calls.

— Use the scroll keys to access a call list:

— To view the Received Calls List, press the Left scroll key.

— To view the Placed Calls List, press the Right scroll key.

— To view the Missed Calls List, press the Down scroll key.

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User Guide for the Polycom SoundStation IP 7000 Phone

Managing Call Lists

You can clear all the records in a call list, or just one record. You can also choose a record in a list and return the call, store the call details in your local Contact Directory, or view detailed information about the particular call.

To manage a call list:

1. Press the Dir soft key, and then select Call Lists.

The Call Lists screen displays.

Note

2. Do one of the following:

— To clear the records in a call list, select Clear > Missed Calls, Received

Calls, or Placed Calls.

The following figure shows the message that displays when you clear a Missed Calls list.

To manually clear all calls in all call lists, restart the phone. See Restarting the

Phone on page 4-26.

— To view and manage a call list, scroll to either Missed Calls, Received

Calls or Placed Calls, and then press Select. Your call list information

displays.

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Customizing Your Phone

The following figure shows a Placed Calls list.

To manage your call list:

— To return the call, press the Dial soft key.

— To edit the phone number (if necessary) before you place the call or

store the call details in your Contact Directory, press the Edit soft key.

— To return to the Call Lists menu, press the Back soft key.

— To remove the call from the list, press the Clear soft key.

3. Press twice to return to the idle screen.

Managing Contacts

You can store a large number of contacts in your phone’s local Contact Directory. Contact your system administrator for the exact number.

You can dial and search for contacts in this directory. You may be able to add, edit, and delete contacts. Contact your system administrator to see if you have read-only access to your local Contact Directory, or if you can update it.

If your system administrator sets up a Corporate Directory on your phone, you may also have read access to portions of your Corporate Directory. Your system administrator determines which contacts you can see. You can search for contacts in the Corporate Directory, and add contacts from the Corporate Directory to your local Contact Directory. For more information, see Searching

for Contacts in Your Corporate Directory on page 2-25 and Adding Contacts to Your Local Contact Directory From a Corporate Directory on page 2-23.

— To store the contact in your Contact Directory, press the Save soft key.

— To view information about the call, such as the phone number, the

time and duration of the call, and the name of the caller, press the Info soft key.

Note

You cannot update the contacts in your Corporate Directory. You can only search for and dial contacts, and add contacts from your Corporate Directory to your local Contact Directory.

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User Guide for the Polycom SoundStation IP 7000 Phone

Viewing Your Local Contact Directory

To view your local Contact Directory:

Do one of the following:

— Press , and then select Features > Contact Directory.

— Press the Dir soft key, and then select Contact Directory.

The Directory screen displays, listing all the contacts in your directory.

Accessing Your Corporate Directory

When you access Corporate Directory, a search screen displays so you can search for a specific contact. You can perform a quick search or an advanced search.

Note

Each time you access Corporate Directory, the search screen displays, unless you enable your phone to remember the last search you performed or the last person you selected. To enable this feature, see Enabling Your Phone to Save Corporate

Directory Search Results on page 2-19.

To access your Corporate Directory:

1. Do one of the following:

— Press , and then select Features > Corporate Directory.

— Press the Dir soft key, and then select Corporate Directory.

The Corporate Directory search screen displays.

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Customizing Your Phone

Note

If you have enabled your phone to save the results of your last search (or remember the last contact you selected), your previous search results (or the contact), will display instead of a blank search screen. To enable this feature, see

Enabling Your Phone to Save Corporate Directory Search Results on page 2-19.

2. Search for the contact. (See Searching for Contacts in Your Corporate

Directory on page 2-25.)

Enabling Your Phone to Save Corporate Directory Search Results

You can enable your phone to save Corporate Directory search results, and to remember the last person you viewed in the directory. Whenever you re-display Corporate Directory, the results of your last search, or the last person you selected, will display. If you don’t enable your phone to save search results, each time you access Corporate Directory, a blank search screen will display.

To enable your phone to save Corporate Directory search results:

1. Press , and then select Settings > Basic > Preferences >

Corporate Directory > View Persistency.

2. Select Enabled, and then press the Select soft key.

3. To save the update, press the Back soft key.

4. Press to return to the idle screen.

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User Guide for the Polycom SoundStation IP 7000 Phone

Adding Contacts to Your Local Contact Directory

You can add contacts to your local Contact Directory in the following ways:

• Manually (if you have permission to update your local Contact Directory)

• From a call list

• From a Corporate Directory (if this is set up on your phone)

Note

You cannot update Corporate Directory from your phone.

Adding Contacts Manually

You can update your local Contact Directory manually, instead of importing contact information from a call list or a Corporate Directory.

To add a contact manually:

1. Press the Dir soft key, and then select Contact Directory.

The Directory screen displays.

2 - 20

2. To add a contact to your phone’s database, press the Add soft key.

The Add To Directory screen displays.

Customizing Your Phone

3. Enter the contact information. To move between fields, use the Up and

Down scroll keys. Enter the following information:

Note

Your phone may not display all the following fields. For more information, see your system administrator.

— (Optional.) Enter the First Name and Last Name of the contact.

You can enter a maximum of 32 characters. To alternate between numeric, uppercase, and lowercase alphanumeric modes, press the 1/A/a soft key. To enter text in another language, press the Encoding soft key.

— (Required.) Enter the Contact phone number.

You can enter a maximum of 32 characters. The contact number must be unique, and must not already exist in the directory. If you try to save an entry with a non-unique phone number, or you do not enter a phone number, an error message displays.

— (Optional.) Change the Speed Dial Index number.

The speed dial index is automatically assigned to the next available index value, up to a maximum value of 99.

You can assign any unused speed dial index number from 1 to 99. If you assign a speed dial index number that is already taken, or you enter an invalid speed dial index number (for example, 0 or 00), an error message displays.

For more information on speed dial index numbers, see Managing

Speed Dial Entries on page 3-22.

— (Optional.) Enter a Label for the contact. You can enter a maximum of

32 symbols, letters, or numbers.

If you specify a label, the label will be the first item that displays for the contact in the Contact Directory and on the Speed Dial Info screen (before the contact’s first and last names, if specified). For example, in the following figure, the labels Sales and Marketing have been assigned to contacts in the local Contact Directory.

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User Guide for the Polycom SoundStation IP 7000 Phone

— (Optional.) Set the Ring Type.

For information on setting the ring type, see Updating the Ring Tone on page 2-8.

— (Optional.) Assign a Divert Contact.

The Divert Contact identifies the third person to which you want this contact’s calls sent. You can enter a maximum of 32 characters.

— (Optional.) Change the Auto Reject and Auto Divert settings.

If you set the Auto Reject field to enabled, each time the contact calls, the call will be directed to your voice mail system (if a voice mail system is set up). If you set the Auto Divert field to enabled, each time the contact calls, the call will be directed to a third person you specify in the Divert Contact field.

Press the Right or Left scroll key to switch between the Enabled and Disabled settings for the Auto Reject and Auto Divert fields.

Note

If you do not have a voice mail system set up, enabling the Auto Reject field will have no effect. Each time the contact calls, your phone will ring (unless you choose to divert the contact’s calls, or enable call forwarding or Do Not Disturb).

— (Optional.) Change the Watch Buddy and Block Buddy settings.

If you set the Watch Buddy field to enabled, you can monitor the contact’s status. If you set the Block Buddy field to enabled, the contact cannot monitor your status. For more information on monitoring status, see Using Buddy Lists on page 4-19.

Press the Right or Left scroll key to switch between the Enabled and Disabled settings for the Watch Buddy and Block Buddy fields.

4. Press the Save soft key.

5. Press twice to return to the idle screen.

Adding Contacts From Call Lists

You can save call information from a call list to your local Contact Directory.

To add a contact to the local Contact Directory from a call list:

1. Press the Dir soft key, and then select Call Lists > Missed Calls,

Received Calls, or Placed Calls.

2 - 22

2. Scroll to the contact.

You can use the * key to Page Up and the # key to Page Down.

3. To save the contact to your Contact Directory, press the Save soft key.

4. Press twice to return to the idle screen.

Customizing Your Phone

Note

You may want to go to the Contact Directory and check if the contact was saved correctly and to add any missing fields. To view your Contact Directory, see

Managing Contacts on page 2-17. To update missing contact information, see Adding Contacts Manually on page 2-20 (step 3).

Adding Contacts to Your Local Contact Directory From a Corporate Directory

You can save any contact listed in your Corporate Directory (if it is set up on your phone) to your local Contact Directory.

To add a contact to your local Contact Directory from a Corporate Directory:

1. Press the Dir soft key, and then select Corporate Directory.

The Corporate Directory search screen displays.

Enabling Your Phone to Save Corporate Directory Search Results on page 2-19.

2. Search for the contact, and then scroll to the contact’s entry.

For information on how to search for a contact, see Searching for Contacts

in Your Corporate Directory on page 2-25.

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User Guide for the Polycom SoundStation IP 7000 Phone

3. Press the View soft key.

The Contact screen displays.

4. To save the contact to the local Contact Directory, press the Save soft key.

“Saved” displays on the screen. Only the first name, last name, and phone number are saved.

If the contact already exists in your local Contact Directory, “Contact already exists” displays.

5. Press twice to return to the idle screen.

Note

Searching for Contacts

You can search for contacts in your local Contact Directory, or in a Corporate Directory (if this is set up on your phone).

Searching for Contacts in Your Local Contact Directory

Search for a contact by scrolling through the directory, or entering specific search criteria.

You may want to go to the Contact Directory and check if the contact was saved correctly and to add any missing fields. To view your Contact Directory, see

Managing Contacts on page 2-17. To update missing contact information, see Adding Contacts Manually on page 2-20 (step 3).

2 - 24

Customizing Your Phone

To search for a contact in the local Contact Directory:

1. Press the Dir soft key, and then select Contact Directory.

The Directory screen displays.

2. Press the Search soft key. Then, enter the first few characters of the

contact’s first or last name, and then press the Search soft key again.

The Directory Search screen displays a list of successful matches.

Note

3. Scroll to the contact you are searching for.

From this screen, you can dial, edit, or delete the contact.

4. Press twice to return to the idle screen.

Searching for Contacts in Your Corporate Directory

Search for a contact by entering specific search criteria.

You can enable your phone to save Corporate Directory search results, and to remember the last person you viewed in the directory. Whenever you re-display Corporate Directory, the last search you performed will display, or the last person you selected will display. To enable this feature, see Enabling Your Phone to Save

Corporate Directory Search Results on page 2-19.

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User Guide for the Polycom SoundStation IP 7000 Phone

To search for a contact in the Corporate Directory:

1. Press the Dir soft key, and then select Corporate Directory.

The Corporate Directory search screen displays.

Note

Enabling Your Phone to Save Corporate Directory Search Results on page 2-19.

2. Perform a quick search or an advanced search.

A quick search allows you to search using the contact’s last name (if the directory is alphabetized by last name) or first name (if the directory is alphabetized by first name). An advanced search uses any combination of the contact’s first and last names, phone numbers, address, and title.

Do one of the following:

2 - 26

— To perform a quick search, next to “Search (Filtered),” enter the first

few characters of the contact’s first or last name (depending on how the directory is organized), and then press the Submit soft key. The screen displays a list of contacts, starting with any successful matches.

— To perform an advanced search, press the AdvFind soft key.

Customizing Your Phone

The Advanced Find screen displays.

Enter your search criteria, and then press the Submit soft key. The screen displays any successful matches.

Note

If you want to erase all your search criteria and enter new criteria before you submit

your search, press the Clear soft key.

3. Press twice to return to the idle screen.

Updating Contacts in Your Local Contact Directory

You can update information for contacts in your local Contact Directory. You cannot update information for contacts in your Corporate Directory.

To update a contact in your local Contact Directory:

1. Press the Dir soft key, and then select Contact Directory.

The Directory screen displays.

2. Scroll to the contact whose information you want to update, or search for

the contact (see Searching for Contacts in Your Local Contact Directory on page 2-24).

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User Guide for the Polycom SoundStation IP 7000 Phone

3. Press the Edit soft key.

The Edit Contact screen displays.

4. Update the contact information. For information on the fields you can

update, see Adding Contacts Manually on page 2-20 (step 3).

5. Press the Save soft key.

6. Press twice to return to the idle screen.

Deleting Contacts From Your Local Contact Directory

You can delete contacts from your local Contact Directory. You cannot delete contacts from your Corporate Directory.

To delete a contact from the local Contact Directory:

1. Press the Dir soft key, and then select Contact Directory.

The Directory screen displays.

2. Scroll to the contact you want to delete. Or, search for the contact (see

Searching for Contacts in Your Local Contact Directory on page 2-24).

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3. Press the Delete soft key.

4. Press twice to return to the idle screen.

Placing Calls to Contacts

You can place calls to contacts from your local Contact Directory or from your Corporate Directory (if this is set up on your phone).

To place a call to a contact from your Local or Corporate Directory:

1. Press the Dir soft key, and then select Contact Directory or

2. From the Directory or Corporate Directory screen, scroll to the contact

3. Press the Dial soft key.

Customizing Your Phone

The contact is deleted from the directory.

Corporate Directory.

you want to call, or search for the contact (see Searching for Contacts on page 2-24).

Managing Incoming Calls

You can manage incoming calls from the contacts in your local Contact Directory by doing the following:

• Setting up a distinctive ring tone for a contact

• Rejecting calls from a particular contact by sending the call to your

voice mail system

• Diverting calls from a particular contact to another person

Distinguishing Calls

You can customize your phone so that you can distinguish callers by certain ring types. For information on setting a distinctive ring type for a particular contact, see Setting Distinctive Ring Tones for Contacts on page 2-9.

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User Guide for the Polycom SoundStation IP 7000 Phone

Rejecting Calls

You can customize your phone so that incoming calls from a particular person are immediately sent to your voice mail system. (If you do not have a voice mail system set up, the call will still ring on your phone.)

Note

Rejecting calls is not available on shared lines.

To send incoming calls from a particular contact directly to voice mail:

1. Press the Dir soft key, and then select Contact Directory.

The Directory screen displays.

2. Scroll to the contact whose calls you want to go to your voice mail system.

You can use the * key to Page Up and the # key to Page Down.

3. Press the Edit soft key.

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The Edit Contact screen displays.

4. Scroll to the Auto Reject field and change the Auto Reject setting to

Enabled. (To select Enabled, press the Right or Left scroll key.)

5. Press the Save soft key.

6. Press twice to return to the idle screen.

Diverting Calls

Customizing Your Phone

You can customize your phone so that incoming calls from a particular person are transferred directly to a third person.

To divert incoming calls from a contact to a third person:

1. Press the Dir soft key, and then select Contact Directory.

The Directory screen displays.

2. Scroll to the contact for whom you want to transfer calls.

You can use the * key to Page Up and the # key to Page Down.

3. Press the Edit soft key.

The Edit Contact screen displays.

4. Scroll to the Divert Contact field and enter the number of the person to

whom you want to divert the call. You can enter a maximum of 32 characters.

5. Scroll to the Auto Divert field.

6. Change the Auto Divert setting to Enabled. (To select Enabled, press the

Right or Left scroll key.)

7. Press the Save soft key.

8. Press twice to return to the idle screen.

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User Guide for the Polycom SoundStation IP 7000 Phone

Understanding Shared Lines

Note

Shared lines is an optional feature that your system administrator sets up. Your system may not support it. For more information, contact your system administrator.

If two phones share a line, an incoming call to one number will cause both phones to ring. The call can be answered by either phone, but not both. If your phone shares a line, a shared line icon that is half black and half grey displays on the screen.

The following figure shows the shared line icon at the top left of the screen.

The shared line icon changes to a moving icon, and the LEDs glow a steady red when the line is in use remotely.

Calls on shared lines can be transferred, put on hold, or added to a conference.

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Note

You cannot forward or reject calls on shared lines.

For information on answering calls with shared lines, see Answering Calls on page 3-6.

Using the Basic Features of Your Phone

Your SoundStation IP 7000 conference phone is designed to be used like a regular conference phone on a public switched telephone network (PSTN). You can place calls, transfer a call to someone else, conduct a multi-participant conference call, or perform other basic and more advanced functions.

At any time, at most one active call may be in progress on your phone. The active call is the one that has audio associated with it. There may be multiple other calls, including a conference call, on hold.

This chapter provides introductory information and basic operating instructions for the phone. It includes the following topics:

• Placing Calls on page 3-2

• Answering Calls on page 3-6

• Ending Calls on page 3-6

• Muting the Microphone on page 3-7

• Redialing Numbers on page 3-7

• Holding and Resuming Calls on page 3-8

• Hosting Conference Calls on page 3-9

• Transferring Calls on page 3-17

• Forwarding Calls on page 3-19

• Enabling Do Not Disturb on page 3-21

• Managing Speed Dial Entries on page 3-22

• Using Voice Mail on page 3-24

If you require additional information or assistance with your new phone, contact your system administrator.

For information on the advanced features of your phone, refer to Chapter 4,

Using the Advanced Features of Your Phone.

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User Guide for the Polycom SoundStation IP 7000 Phone

Placing Calls

Note

If your phone is connected to a Polycom HDX system, see Using the Phone When

it is Connected to a Polycom HDX System on page 4-7. When you place a call,

different soft keys display and options apply.

You can place a call off-hook (with a dial tone) or on-hook (without a dial tone). If you place a call off-hook, you can dial a contact using an IP address or URL, if this feature is enabled for your phone.

The phone screen displays the duration of active calls. The following figure shows an active call to Jacklyn Smith at directory number 1955 that has lasted 57 seconds.

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To place a call on-hook (to dial a phone number):

Enter the phone number of the person you want to call, and then press

or the Dial soft key.

Using the Basic Features of Your Phone

To place a call off-hook (to dial a phone number, IP address, or URL):

Note

Placing a call using an IP address or URL may not be enabled for your phone. For more information, see your system administrator.

1. Press or the New Call soft key.

The Enter number screen displays.

2. Do one of the following:

— To dial a phone number, enter the phone number of the person you

want to call.

— To dial an IP address:

a Press the URL soft key.

The (123) Enter number screen displays.

b Enter the IP address of the person you want to call.

To enter “.”, press .

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User Guide for the Polycom SoundStation IP 7000 Phone

— To dial a URL:

a Press the URL soft key.

The (123) Enter number screen displays.

b Press the ABC soft key.

The (ABC) Enter number screen displays

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Note

c Enter the URL of the person you want to call.

To enter the letters that display on a number key, press the number key one or more times.

For example, to enter “a,” press once. To enter “c,” press

three times quickly.

To enter “.” and “@”, press one or more times quickly.

When you dial a URL, the maximum number of characters you can enter is 32.

3. Press or the Dial soft key.

Using the Basic Features of Your Phone

Note

Instead of entering a phone number from memory, you can access call lists, directories, and speed dial lists to display and dial the number for you.

• To access a call list, press the Left, Right, or Down scroll key to access the

received, placed, or missed calls list. Scroll to the call you want to dial, and then

press the Dial soft key. For more information, see Using Call Lists on page 2-14.

• To access your Contact Directory or Corporate Directory (if enabled for your phone), press the Dir soft key, and then select Contact Directory or Corporate Directory. Scroll to or search for the contact you want to dial, and then press the Dial soft key. For more information, see Managing Contacts on

page 2-17.

• To place a call using a speed dial index number, press the Up scroll key, scroll to the person you want to call, and then press the Dial soft key. For information

on other ways to use speed dial, see Placing Calls Using Speed Dial, below.

Placing Calls Using Speed Dial

Use a speed dial index number for quick dialing. Speed dial index numbers are associated with entries in your Contact Directory. For information on managing speed dial entries from your Contact Directory, see Managing

Speed Dial Entries on page 3-22.

Note

From the idle screen, press the Up scroll key to quickly access your list of speed

dial entries.

To place a call using a speed dial index number:

1. Do one of the following:

— If you know the contact’s speed dial index number, enter the number,

and then press #.

— Press the Up scroll key.

— Press , and then select Features > Speed Dial.

The Speed Dial Info screen displays.

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User Guide for the Polycom SoundStation IP 7000 Phone

2. Do one of the following:

— Enter the speed dial index number.

— If the contact you want to call is not already highlighted, scroll to the

contact, and then press the Dial soft key.

The call is placed.

Answering Calls

To answer a call:

Press or the Answer soft key.

The LEDs blink green when the phone rings.

Note

Ending Calls

• To ignore incoming calls, press the Reject soft key (for private lines) or the Silence soft key (for shared lines). To prevent your phone from ringing, enable the Do Not Disturb feature (see Enabling Do Not Disturb on page 3-21).

• You can forward incoming calls by pressing the Forward soft key. See

Forwarding Calls Dynamically on page 3-21.

• If you set up your phone with a silent ring, press the Answer soft key to answer

the call.

• To answer a call from a mobile phone or computer calling application, see Using

Computer or Mobile Audio with the Conference Phone on page 4-1.

To answer a call on a shared line:

1. Answer the incoming call.

2. Press the Hold soft key.

Anyone on another phone configured to use the same shared line may take the call by selecting the call on their phone screen.

To end a call:

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Note

Press or the End Call soft key.

You cannot end a call that is on hold until you resume the call. To end a call on hold,

scroll to the call on hold, press the Resume soft key, and then press the End Call

soft key.

Muting the Microphone

To mute the microphone:

During a call, press .

The LEDs glow red, and the mute icon, , displays on the phone screen.

The other person (or people) cannot hear you. You can still hear all other people while Mute is enabled.

To turn off the Mute feature, press again.

To mute the microphone if you use extension microphones:

Press on the phone or the button on the top of an extension

Using the Basic Features of Your Phone

To turn off the Mute feature, press or again.

Note

When you press the Mute button on the phone, or on any extended microphone connected to the phone, you mute the microphone on the phone and all extended microphones connected to the phone.

Redialing Numbers

You can redial the last number you dialed, or search a list of placed calls to find a previously-dialed number.

To redial the last number dialed:

microphone.

Press .

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User Guide for the Polycom SoundStation IP 7000 Phone

To redial a previously dialed number:

1. Press the Dir soft key, and then select Call Lists > Placed Calls.

The Placed Calls screen displays.

2. Scroll to the number you want to redial, and then press or the

Dial soft key.

Holding and Resuming Calls

To hold a c al l:

During a call, press the Hold soft key. The LEDs blink red to indicate that a call is on hold.

Note

You cannot end a call that is on hold. You must resume the call first.

The following figure shows James Smith on hold. The Resume soft key now displays on the screen.

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To resume a call on hold:

While a call is on hold, press the Resume soft key.

Hosting Conference Calls

You can create a conference with up to two other people using the phone’s local conference feature. To quickly set up a conference, you can use the Join soft key to create a conference between an active call and a call on hold.

The conference management feature allows you to view and manage each participant in the conference call. From the Manage Conference screen, you can mute, hold, and remove individual participants.

Using the Basic Features of Your Phone

Note

This section includes the following topics:

• Setting Up Conferences on page 3-9

• Managing Conferences on page 3-11

• Holding and Resuming Conferences on page 3-15

• Splitting Conferences on page 3-16

• Ending Conferences on page 3-16

Setting Up Conferences

You can set up a conference in one of two ways:

• Using or the Confrnc soft key.

• Using the Join soft key, if you have an active call and a call on hold.

You can host and manage conferences with audio from computer calling applications and mobile phones, as well as video if your phone is connected to a Polycom HDX system. For more information, see Using Computer or Mobile Audio

with the Conference Phone on page 4-1 and Using the Phone When it is Connected to a Polycom HDX System on page 4-7.

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User Guide for the Polycom SoundStation IP 7000 Phone

Setting Up a Conference Using the Conference Key or Soft Key

To set up a conference using the Conference key or soft key:

1. Call the first person. See Placing Calls on page 3-2.

2. Press or the Confrnc soft key to create a new call. The active call is

placed on hold.

The Enter number screen displays.

Note

If configured for single key-press conferences, the conference participant hears the dial tone and ringback when the conference host places the call to the new person.

3. Place a call to the second person. See Placing Calls on page 3-2.

4. When the second person answers, press or the Confrnc soft key

again to join all people in the conference.

If configured for single key-press conferences, you do not have to press the Conference key or the Confrnc soft key again.

The Active:Conference screen displays.

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Using the Basic Features of Your Phone

Setting Up a Conference With an Active Call and a Call on Hold

If you are currently in an active call, and you have another call on hold, you can create a conference call between the active call, the call on hold, and yourself, by pressing the Join soft key.

To set up a conference call with an active call and a call on hold:

If you have an active call and a call on hold, press the Join soft key.

The Active:Conference screen displays.

Managing Conferences

To manage a conference, you must currently be in an active conference call. From the Active:Conference screen, you can press the Manage soft key to manage the individual participants in the conference, or end the conference call.

The following figure shows the Manage soft key that displays when you are in an active conference.

A conference is created with the active call, the call on hold, and yourself.

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User Guide for the Polycom SoundStation IP 7000 Phone

To manage a conference:

From the Active:Conference screen, press the Manage soft key.

The Manage Conference screen displays.

From the Manage Conference screen, you can scroll to a conference participant and manage the participant’s conference participation, or end the conference call.

You can access the following soft keys from the Manage Conference screen:

•Hold—Puts a selected participant on hold. The held participant cannot hear any other participants and no participant can hear the held participant.

• Back—Returns you to the Active:Conference screen.

•End Call—Ends the conference call. The other two participants remain

connected. (To remove a conference call participant, see Removing

Conference Call Participants on page 3-14.)

•Info—Provides additional information about the selected participant.

• Far Mute—Mutes the selected participant. The muted participant can hear

all participants, but no participant can hear the muted participant.

Muting Conference Call Participants

To mute a conference call participant:

From the Manage Conference screen, scroll to the participant you want to mute, and then press the Far Mute soft key.

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Using the Basic Features of Your Phone

The following figure shows the far mute feature applied to James Smith. The “far mute” icon displays next to his name, and the UnMute soft key appears.

The muted participant can hear all participants, but no participant can hear the muted participant.

If you press instead of the Far Mute soft key, all other participants can

hear each other, but they cannot hear you. When you press , the LEDs glow red.

To un-mute the participant, press the UnMute soft key.

Placing Conference Call Participants on Hold

You can select a conference call participant and place the participant on hold. You can return the participant to the conference at any time by pressing the Resume soft key.

If you want to place a conference call on hold, see Holding and Resuming

Conferences on page 3-15.

To place a conference call participant on hold:

From the Manage Conference screen, scroll to the participant you want to place on hold, and then press the Hold soft key.

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User Guide for the Polycom SoundStation IP 7000 Phone

The following figure shows James Smith on hold. The “on hold” icon displays next to his name, and the Resume soft key appears.

The held participant cannot hear any participants and no participant can hear the held participant.

To return the participant to the conference, scroll to the participant, and then press the Resume soft key.

If the held participant presses the Hold soft key on their phone, the participant will still be on hold even if you press the Resume soft key.

Note

Removing Conference Call Participants

To remove a conference call participant:

From the Manage Conference screen, scroll to the participant you want to

remove, and then press .

The participant is removed from the conference, the conference call ends, and the other participant becomes the active call.

If you press the End Call soft key instead, you end the conference call. The other participants remain connected.

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Using the Basic Features of Your Phone

Obtaining Information About Conference Call Participants

You can display information about a conference call participant, such as their name and number, or if they are on hold.

To display information about a conference call participant:

1. From the Manage Conference screen, scroll to the participant whose

information you want to obtain.

2. Press the Info soft key.

The Participant Info screen displays.

3. Press the Back soft key to return to the Manage Conference screen.

Holding and Resuming Conferences

When you place a conference call on hold, you place all other conference participants on hold. Conference call participants cannot hear each other.

To place an individual participant on hold, see Placing Conference Call

Participants on Hold on page 3-13.

To place a conference call on hold:

From the Active:Conference screen, press the Hold soft key.

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User Guide for the Polycom SoundStation IP 7000 Phone

The Hold:Conference screen displays. The other participants in the conference call are placed on hold.

From the Hold:Conference screen, you can do the following:

• To resume the conference call, press the Resume soft key. The Active:Conference screen will display again.

• To place a call to a new person, press the New Call soft key. The conference remains on hold, and the new call becomes the active call.

Splitting Conferences

Ending Conferences

• To end the conference call and place each conference participant on hold, press the Split soft key.

When a conference is established, a Split soft key is available. When you split a conference, you end the conference and place all participants on hold.

To split a conference:

From the Active:Conference or Hold:Conference screen, press the Split soft key.

The conference ends, and all calls are split into individual calls and placed on hold.

You can end a conference, and your connection to the other participants, by pressing the End Call soft key. When you use the End Call soft key, the other participants remain connected.

To end a conference:

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From the Active:Conference or Manage Conference screen, press the End Call soft key.

The two other participants remain connected.

Transferring Calls

A call can be transferred in one of three ways:

• Consultative transfer—You have the option of either talking to the person

• Blind transfer—The call is automatically transferred after you dial the

• Attended transfer—Conference call participants are automatically

Using the Basic Features of Your Phone

to whom you are transferring the call, or you can choose not to talk to the person, and complete the transfer when you hear the person’s ring-back sound.

— Performing a Consultative Transfer on page 3-17.

number of the person to whom you want to transfer the call. You do not have the option of talking to the person.

— Performing a Blind Transfer on page 3-18.

connected to each other after you exit a conference.

— Set up a conference call and then end your participation. For more

information, refer to Ending Conferences on page 3-16.

Performing a Consultative Transfer

Perform a consultative transfer if you want to talk to the person to whom you are transferring the call. Or, you can choose not to talk to the person. In this case, you wait for the person’s ring-back sound, and then transfer the call.

To transfer a call:

1. During a call, press the Transfer soft key. The call is placed on hold.

The Enter number screen displays.

2. Place a call to the person to whom you want to transfer the call. See

Placing Calls on page 3-2.

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User Guide for the Polycom SoundStation IP 7000 Phone

3. When you hear the ring-back sound, press the Transfer soft key. The transfer is complete. If you want to talk privately to the person to whom you are transferring the call before the transfer is complete, wait until the person answers the call, talk to the person, and then press the Transfer soft key.

You can cancel the transfer before the call connects by pressing the Cancel soft key.

Performing a Blind Transfer

When you use a blind transfer, you transfer a call without speaking to the person to whom you are transferring the call. The call is automatically transferred as soon as you dial the person’s number.

To perform a blind transfer:

1. During a call, press the Transfer soft key.

The Enter number screen displays, with the Blind soft key.

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2. Press the Blind soft key.

The Blind transfer to screen displays.

Forwarding Calls

Using the Basic Features of Your Phone

3. Place a call to the person to whom you want to transfer the call. See

Placing Calls on page 3-2.

(If you want to cancel the transfer (before the call is placed), and return to the original call, press the Cancel soft key.)

The call automatically transfers to the person you specified.

Note

Your company’s settings may override this feature. For more information, contact your system administrator.

Call forwarding is not available on shared lines.

You can set up your phone to forward incoming calls to another person (static forwarding) or you can forward a call as your phone rings (dynamic forwarding). Your phone will forward calls even if you enable the Do Not Disturb feature.

You can also reject calls from a particular contact (by sending the call to your voice mail system), or divert calls from a particular contact to another person. For more information, see Managing Incoming Calls on page 2-29.

Forwarding Calls Statically

You can set up your phone to forward calls to another number.

To forward calls to another number:

1. Press , and then select Features > Forward.

The Forwarding Type Select screen displays.

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User Guide for the Polycom SoundStation IP 7000 Phone

2. Scroll to the forwarding type you want, and then press Select. The options are:

— Always—To forward all incoming calls.

—No Answer—To forward all unanswered incoming calls.

—Busy—To forward calls that arrive when you are already in a call.

3. Do one of the following:

— If you selected Always, enter a number to forward all incoming calls

to.

— If you selected No Answer, do the following:

a In the Contact field, enter a number to forward all unanswered

incoming calls to.

b In the Forward After Rings field, enter how many rings to wait

before forwarding the call (one ring is approximately six seconds). The recommended value is two rings.

— If you selected Busy, enter the number to forward all future incoming

calls to when you are already in another call.

4. Press the Enable soft key.

If you selected the forwarding type Always, the text “Call Forward Enabled” and a moving arrow display on the idle screen next to the directory number.

To disable call forwarding:

1. Press , and then select Features > Forward.

The Forwarding Type Select screen displays.

2. Scroll to the forwarding type you want to disable, and then press Select.

3. Press the Disable soft key.

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Forwarding Calls Dynamically

You can manually forward a call to another number while your phone rings.

To forward an incoming call to another extension:

1. While your phone rings, press the Forward soft key.

The Call Forwarding screen displays.

Using the Basic Features of Your Phone

2. Enter the phone number to forward the incoming call to.

Your phone displays the last number you forwarded calls to (either statically or dynamically). If you previously set a forwarding number and want to enter a new one, use the << soft key to delete the number.

3. Press the Forward soft key.

The incoming call is forwarded to the other person. If call forwarding is disabled, all future calls will not be forwarded and forwarding will remain disabled.

Enabling Do Not Disturb

To prevent your phone from ringing, activate the Do Not Disturb feature.

Calls you receive while Do Not Disturb is enabled will display in your Missed Calls list (see Using Call Lists on page 2-14). If you have chosen to forward your calls to another number, calls will be sent to that number if you enable the Do Not Disturb feature.

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User Guide for the Polycom SoundStation IP 7000 Phone

To enable and disable Do Not Disturb:

1. Press , and then select Features.

The Features screen displays. If Do Not Disturb is not highlighted, scroll to it.

2. To toggle Do Not Disturb on and off, press Select.

When you enable Do Not Disturb, a flashing icon, , displays at the top left of the screen.

When you disable Do Not Disturb, the registered line icon, , displays

instead.

3. Press to return to the idle screen.

If you enabled Do Not Disturb, the idle screen displays a flashing icon, , next to the directory number.

Managing Speed Dial Entries

Use the speed dial feature for fast, automated dialing. To use speed dial, you enter a speed dial index number instead of entering a complete phone number.

When you create a Contact Directory entry, the phone automatically assigns a Speed Dial index to the entry. You can change the index number, or delete it.

Note

Only entries in your Contact Directory can be set up as speed dial entries. To create a new Contact Directory entry with a speed dial index number, see Adding Contacts

to Your Local Contact Directory on page 2-20.

The following steps describe how to update a speed dial entry for a contact. To place a call using a speed dial number, see Placing Calls Using Speed Dial on page 3-5.

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Using the Basic Features of Your Phone

To update a speed dial entry in your local Contact Directory:

1. Press the Dir soft key, and then select Contact Directory.

The Directory screen displays.

2. Scroll to the user’s entry, and then press the Edit soft key.

The Edit Contact screen displays.

3. Scroll to Speed Dial Index, and then update the speed dial index number. Use the << soft key to update an existing entry.

You can assign any unused speed dial index number from 1 to 99. If you assign a speed dial index number that already exists, or you enter an invalid speed dial index number (for example, 0 or 00), an error message displays.

4. Press the Save soft key.

5. Press twice to return to the idle screen.

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User Guide for the Polycom SoundStation IP 7000 Phone

Using Voice Mail

Note

Voice mail is an optional feature that your system administrator sets up. Your system may not support it. For more information, contact your system administrator.

Screen options may vary with your application. Voice mail may be accessible with a single key press. Contact your system administrator about this option.

Your voice mail is saved in a centralized location and may be accessed from your phone. Your phone may indicate voice mail by the following:

• An icon, , on the phone screen

• A stutter dial tone instead of a normal dial tone

To listen to voice mail messages:

1. Press , and then select Features > Messages > Message Center.

The Messages screen displays.

3 - 24

2. To listen to your voice mail, press the Connect soft key, and then follow the voice or visual prompts on the screen.

3. Press to return to the idle screen.

Using the Advanced Features of Your Phone

This chapter provides operating instructions for the advanced features of your SoundStation IP 7000 conference phone. If you require additional information or assistance with these features, contact your system administrator.

For information on the basic features of your phone, refer to Chapter 3, Using

the Basic Features of Your Phone.

This chapter includes the following topics:

• Using Computer or Mobile Audio with the Conference Phone on page 4-1

• Using the Phone When it is Connected to a Polycom HDX System on page

4-7

• Handling Multiple Call Appearances on page 4-18

• Using Buddy Lists on page 4-19

• Restarting the Phone on page 4-26

Using Computer or Mobile Audio with the Conference Phone

You can connect audio from a computer calling application, or from a mobile phone, to your conference phone for hands-free conversations. You initiate and end conversations from your computer calling application or your mobile phone interface.

From your conference phone, you can do the following:

• Accept a computer or mobile audio source while you have an active call (including a conference call), or calls on hold.

• Place a computer or mobile audio source on hold.

• Join, split, and host conference calls between the calls on your

conference phone and the computer or mobile audio source.

• Accept calls from other phones while you listen to computer or mobile audio.

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User Guide for the Polycom SoundStation IP 7000 Phone

If you connect your computer calling application or mobile phone to your conference phone when your conference phone is idle, the computer or mobile audio automatically becomes the active call, and you immediately hear any audio associated with the mobile phone or computer calling application.

The following figure shows the conference phone screen if the conference phone is idle and you connect your computer calling application or mobile phone to it. You can place the computer or mobile audio on hold (and then initiate a new call or conference call), or accept a call from another phone while you listen to computer or mobile audio.

Note

Audio from computer calling applications or mobile phones does not display in your conference phone Call Lists.

For information on how to connect your conference phone (in a single or two-phone setup) to computer calling applications and mobile phones, see the Setup Guide for the Polycom SoundStation IP 7000 Phone, available at

www.polycom.com/voicedocumentation.

Note

You can use your conference phone that is connected to a computer calling application or a mobile phone to handle video calls and conferences. See Handling

Computer or Mobile Audio When Your Phone is Connected to a Polycom HDX System on page 4-18.

Listening to Computer or Mobile Audio

You can connect the computer or mobile audio source while your conference phone is in an idle state, or when you have an active call.

To listen to computer or mobile audio when your conference phone is idle:

When your conference phone is idle, connect the mobile phone or computer calling application to your conference phone. (See the Setup Guide for the Polycom SoundStation IP 7000 Phone, available at

www.polycom.com/voicedocumentation.)

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Using the Advanced Features of Your Phone

The computer or mobile audio automatically becomes the active call, and you can hear any audio associated with the computer calling application or mobile phone. If there isn’t any audio, you can wait for a call, answer it from your computer calling application or mobile phone interface, and then listen to the audio on your conference phone.

The following figure shows what the screen looks like when you connect a computer calling application or mobile phone (with or without a current call) to the conference phone when the conference phone is idle.

To listen to computer or mobile audio when the conference phone has another call:

1. Do one of the following:

— While the conference phone has an active call, connect the computer

calling application or mobile phone to the conference phone. (See the Setup Guide for the Polycom SoundStation IP 7000 Phone, available at

www.polycom.com/voicedocumentation.)

The conference phone screen shows a computer or mobile audio source. The LEDs blink green to indicate the audio source.

— If the conference phone has a call on hold, connect the computer

calling application or mobile phone to the conference phone. (See the Setup Guide for the Polycom SoundStation IP 7000 Phone, available at

www.polycom.com/voicedocumentation.)

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User Guide for the Polycom SoundStation IP 7000 Phone

The conference phone screen shows a computer or mobile audio source. The LEDs blink green to indicate the audio source.

2. Do one of the following:

— If the conference phone has an active call, press the Hold soft key.

The active call is placed on hold, and the computer or mobile audio becomes the active call.

— If the conference phone has a call on hold, press the Accept soft key.

The computer or mobile audio becomes the active call.

You can place the computer or mobile audio on hold, or use the Join soft key to create a conference call with the call on hold and the computer or mobile audio.

4 - 4

Ending Computer or Mobile Audio

To remove the computer or mobile audio source, disconnect the Computer Calling Cable or Mobile Phone Cable from the conference phone.

If you want to keep the connection for future computer or mobile audio calls, end the call from your computer or mobile phone, but do not remove the Computer Calling Cable or Mobile Phone Cable. The conference phone screen will still display “From:PC-Mobile audio,” and the computer or mobile audio will continue to be the active call.

Placing Computer or Mobile Audio on Hold

To place computer or mobile audio on hold:

From your conference phone, scroll to PC-Mobile audio, and then press the Hold soft key. If you want, you can place a new call, or create a conference between the computer or mobile audio and another person.

Press the Resume soft key to make the computer or mobile audio active again.

Using the Advanced Features of Your Phone

Creating Conference Calls with Computer or Mobile Audio

You can set up conference calls with computer or mobile audio using the Cnfrnc or Join soft key.

To create a conference call with a computer or mobile audio source, do one of the following:

• If you have an active computer or mobile audio source, place the call on hold, and then use the Cnfrnc soft key to set up a conference. See Hosting

Conference Calls on page 3-9.

• If you have an active computer or mobile audio source and another call on hold, scroll to the call on hold, and then press the Join soft key.

• If you have an active conference call, and you connect computer or mobile audio, scroll to the incoming computer or mobile audio, and then press the Join soft key.

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User Guide for the Polycom SoundStation IP 7000 Phone

The following figure shows the Join soft key that displays when there is an active conference call and an incoming computer or mobile audio source.

You manage conference calls with computer or mobile audio just as you do with other phone calls. For detailed information on setting up conferences using the Confrnc and Join soft keys, as well as managing conference calls, see

Hosting Conference Calls on page 3-9.

Adjusting the Volume of Computer or Mobile Audio

To adjust the speaker volume:

While you listen to computer or mobile audio, press either or

to adjust the speaker volume.

To mute the microphone:

While you listen to computer or mobile audio, press .

The LEDs glow red to indicate that the other person (or people) cannot hear you. You can still hear all other people while Mute is enabled.

To turn off the Mute feature, press again.

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Using the Advanced Features of Your Phone

Using the Phone When it is Connected to a Polycom HDX System

Note

This section describes how to use your phone when it is connected to a Polycom HDX system. For detailed information on how to use a Polycom HDX system, see the Polycom HDX documentation at

www.polycom.com/videodocumentation.

You can connect your phone to a Polycom HDX system that runs software version

2.5 or later. Your phone must run SIP application 3.1.1 or later.

You can perform many of the following phone functions using your Polycom HDX system’s remote control or keypad. For detailed information on how to use the remote control or keypad, see the user guide for your Polycom HDX system at

www.polycom.com/videodocumentation.

You can set up your phone with a Polycom HDX system so that your phone can conduct video calls and conferences.

When you connect your phone to a Polycom HDX system, your phone displays different soft keys:

• Video—Allows you to place a video call

• Phone—Allows you to place an audio-only call

• Content—Allows you to show content to near-site participants, as well as

to far-site participants with whom you are exchanging video.

• Add Video—Allows you to establish a conference between yourself, an active call or call on hold, and the new person you dial. Or, automatically joins the new person you dial to an active conference.

Note

• Add Phone—When an audio-only call is active or on hold, allows you to add an additional call to your phone. If you have a video call, pressing the Add Phone soft key automatically creates a conference between yourself, the video call, and the new person you dial.

When your phone is connected to a Polycom HDX system, there is no New Call soft key. To initiate a call, press the Video or Phone soft keys. For more information, see Placing Calls When Your Phone is Connected to a Polycom HDX System on page 4-8 and Ending Calls When Your Phone is Connected to a Polycom HDX

System on page 4-13.

A video call or a video conference (a conference that has at least one video call),

displays the video icon, .

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User Guide for the Polycom SoundStation IP 7000 Phone

The following figure shows a video call to Jacklyn Smith.

The following figure shows an active conference call in which one participant is connecting with video.

Placing Calls When Your Phone is Connected to a Polycom HDX System

You can place a call when your phone is idle, when you have an active call, or when you have a call on hold.

Placing Calls When You Don’t Have Any Active Calls

When you place a call, you must specify if the call will be an audio-only call or a video call.

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Using the Advanced Features of Your Phone

To place a call when you don’t have any active calls:

1. Do one of the following:

— Press .

The message “Video or Phone Call?” displays. To place a video call, press the Video soft key. To place an audio-only call, press the Phone soft key.

— To place a video call, press the Video soft key. To place an audio-only

call, press the Phone soft key.

2. Do one of the following:

— To enter a phone number, enter the number of the person you want to

call.

— To enter an IP address or URL:

Note

Placing a call using an IP address or URL may not be enabled for your phone. For more information, see your system administrator.

If you are making an audio-only call, press the URL soft key. Then, toggle the ABC and 123 soft keys to enter the URL or IP address of the person you want to call.

If you are making a video call, toggle the ABC and 123 soft keys to enter the URL or IP address of the person you want to call.

You can switch between entering a number or IP address, or a URL, by pressing the 123 and ABC soft keys.

To enter the letters that display on a number key, press the number key one or more times.

For example, to enter “a,” press once. To enter “c,” press

three times quickly.

To enter “.” and “@”, press one or more times quickly.

3. Press or the Dial soft key.

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User Guide for the Polycom SoundStation IP 7000 Phone

The following figure shows a video call to Jacklyn Smith.

Placing Calls When You Have an Audio-Only Call on Hold

Note

Only audio-only calls can be on hold. Video calls cannot be on hold.

When an audio-only call is on hold, you can place a separate audio-only call or video call without setting up a conference. When the call is placed, the phone will display the call on hold and the active call.

To place a call when you have a call on hold:

With an audio-only call on hold, place a call (see Placing Calls When You

Don’t Have Any Active Calls on page 4-8).

When the other person answers the call, the phone displays a call on hold and an active call.

The following figure shows a video call and an audio-only call on hold.

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Using the Advanced Features of Your Phone

Placing Calls When You Have an Active Audio-only Call or a Video Call

If you place a call when you have an active audio-only call or video call, you automatically create a conference between yourself, the active call or video call, and the new person you call. For more information, see Setting Up

Conferences on page 4-14.

If you have an active audio-only call, you can choose not to create a conference. You can place the active call on hold, and then place a separate call to another person (see Placing Calls When You Have an Audio-Only Call on Hold on page 4-10).

Placing Calls Using Call Lists, Directories, Speed Dial Index Numbers, and the Redial Key When Your Phone is Connected to a Polycom HDX System

Instead of entering phone numbers, URLs, and IP addresses from memory, you can access call lists, directories, and speed dial lists to place calls to audio-only and video endpoints. You can also redial numbers. For more information, see Placing Calls on page 3-2 and Redialing Numbers on page 3-7.

Note

The directories on your phone and on the Polycom HDX system are not integrated. Directory entries on the phone do not display on the Polycom HDX system, and directory entries on the Polycom HDX system do not display on the phone.

Answering Calls When Your Phone is Connected to a Polycom HDX System

Answering Calls When You Don’t Have Any Active Calls

You answer an incoming call in the same way you answer calls if your system is not connected to a Polycom HDX system.

To answer an incoming call:

Press or the Answer soft key. For more information, see Answering

Calls on page 3-6.

Answering Calls When You Have an Audio-Only Call on Hold

Note

Only audio-only calls can be on hold. Video calls cannot be on hold.

When you answer a call when you have an audio-only call on hold, your phone displays two call appearances: one for the call on hold, and one for the active call.

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User Guide for the Polycom SoundStation IP 7000 Phone

To answer an incoming call when you have a call on hold:

Press or the Answer soft key.

The following figure shows a video call and an audio-only call on hold.

If you want to create a conference between the call on hold (audio-only) and an active audio-only or video call, scroll to either call, and then press the Join soft key.

Answering Calls When You Have an Active Call

If you answer a call when you have a video call, a conference is automatically created between yourself, the video call, and the call you answer.

If you answer a call when you have an active audio-only call, the phone places the active call on hold, and the call you answer becomes the active call.

To answer a call when you have an active call:

Do one of the following:

— If you have a video call, and an incoming call arrives, press or

the Join soft key.

A conference is automatically created between yourself, the video call, and the call you answer.

— If you have an active audio-only call, and an incoming call arrives,

press or the Answer soft key.

The active call is placed on hold, and the new call becomes the active call. The phone displays two call appearances: one for the call on hold, and one for the active call.

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Using the Advanced Features of Your Phone

Ending Calls When Your Phone is Connected to a Polycom HDX System

To end a call:

Scroll to the call, and then press or the End Call soft key.

To end a call on hold, scroll to the call on hold, press the Resume soft key, and

then press or the End Call soft key.

To end a call to a conference call participant, see Managing Conferences on page 4-16.

Holding Calls When Your Phone is Connected to a Polycom HDX System

You cannot place video calls on hold. To place audio-only calls on hold, see

Holding and Resuming Calls on page 3-8.

Transferring Calls When Your Phone is Connected to a Polycom HDX System

You cannot transfer video calls. You can transfer audio-only calls only if there are no other video calls or conferences. To transfer audio-only calls, see

Transferring Calls on page 3-17.

Forwarding Calls When Your Phone is Connected to a Polycom HDX System

You cannot forward video calls. To forward audio-only calls , see Forwarding

Calls on page 3-19.

Enabling Do Not Disturb When Your Phone is Connected to a Polycom HDX System

To prevent audio-only calls from ringing on your phone, activate the Do Not Disturb feature.

Audio-only calls you receive while Do Not Disturb is enabled will display in your Missed Calls list. If you have chosen to forward audio-only calls to another number, those calls will be sent to that number if you enable the Do Not Disturb feature. (To enable Do Not Disturb, see Enabling Do Not

Disturb on page 3-21.)

Rejecting Calls When Your Phone is Connected to a Polycom HDX System

You can ignore incoming audio-only and video calls.

To ignore incoming calls:

Press the Reject soft key.

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User Guide for the Polycom SoundStation IP 7000 Phone

Hosting Conference Calls When Your Phone is Connected to a Polycom HDX System

You can create a conference with up to two other people that connect by audio only and a multiple number of sites that connect by video (the exact number of video calls you can add is determined by your system setup). At most, a conference call can have two audio-only calls and multiple video calls.

The following figure shows a video conference. The video icon, ,

displays when at least one conference participant connects by video.

The following figure shows an audio-only conference. The handset icon,

, displays when all conference call participants connect using audio-only

endpoints.

Setting Up Conferences

You can set up a conference in two ways:

• If you have no active calls, or you have an active call or conference, use the Add Phone or Add Video soft keys.

• If you have an audio-only call on hold and an active call, use the Join soft key.

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Using the Advanced Features of Your Phone

To set up a conference using the Add Phone or Add Video soft keys:

1. Call the first person. See Placing Calls When Your Phone is Connected to

a Polycom HDX System on page 4-8.

The following figure shows a video call to Jacklyn Smith.

2. Place a call to the second person:

a To place a video call, press the Add Video soft key. To place an

audio-only call, press the Add Phone soft key.

Note

b Enter the number of the phone, and then press the Dial soft key. (For

more information on placing calls, including how to enter IP addresses or URLs, see Placing Calls When Your Phone is

Connected to a Polycom HDX System on page 4-8.)

The call is placed, and an active conference is automatically created.

To continue to add people to an established conference, do the following:

— To continue to add audio-only calls, press the Add Phone soft key

from the Active:Conference screen, and then place the call to the person you want to add to the conference. When the person answers, the person automatically joins the conference.

The Add Phone soft key does not display when the maximum number of audio-only calls (two) has been added to the conference.

— To continue to add video calls, press the Add Video soft key from the

Active:Conference screen, and then place a call to the site you want to add to the conference. When the site answers, the people automatically join the conference.

If you have an active audio-only call, you can choose not to create a conference. You can place the active call on hold, and then place the call to the new person (see

Placing Calls When You Have an Audio-Only Call on Hold on page 4-10).

A conference is automatically created when you have a video call and you answer an incoming call. See Answering Calls When You Have an Active Call on page

4-12.

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User Guide for the Polycom SoundStation IP 7000 Phone

To create a conference using the Join soft key:

If you have an active audio-only or video call or conference, and an audio-only call or conference on hold, scroll to either call, and then press the Join soft key.

An active conference is created.

Handling Active Conferences

You handle active audio-only and video conferences differently.

You handle active audio-only conferences in the same way as you handle conferences for phones that are not connected to a Polycom HDX system (see

Hosting Conference Calls on page 3-9). Except, an Add Video soft key displays

so you can add additional video endpoints to the conference.

During a video conference:

• The Hold and Split soft keys are not available. You cannot place the conference on hold, or end the conference by pressing the Split soft key and placing all conference call participants on hold.

• The Add Phone and Add Video soft key display so you can add additional people to the conference. (The Add Phone soft key does not display if you have already added two audio-only calls to the conference.)

• The Content soft key displays. (See Showing Content When Your Phone is

Connected to a Polycom HDX System on page 4-17.)

Managing Conferences

The Manage soft key is available for both active audio-only and video conferences.

You manage audio-only and video conferences in the same way as you manage conferences for phones that are not connected to a Polycom HDX system. Except, for video conferences, the Hold and Far Mute soft keys are not available. For video conferences, you only have access to the Info, End Call, Content, and Back soft keys. For information on how to use these soft keys and manage conferences, see Managing Conferences on page 3-11.

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Using the Advanced Features of Your Phone

Controlling Volume and Muting Calls When Your Phone is Connected to a Polycom HDX System

When your phone is connected to a Polycom HDX system, all audio-only calls and conferences use your phone’s speaker. Any video calls (or conference calls that connect to at least one video endpoint) use the Polycom HDX system’s speaker. As well, your phone (and attached external microphone, if applicable) act as the microphone for all calls.

To adjust the volume of calls and to mute the near site, see Adjusting the

Speaker and Ringer Volume on page 2-14 and Muting the Microphone on page 3-7.

Note

When you press the Mute button on the phone, or on any extended microphone or Polycom HDX Microphone Array, you mute the microphone on the phone and all extended microphones and Polycom HDX Microphone Arrays connected to your phone and to the Polycom HDX system. A Mute icon displays on both the phone and Polycom HDX system screens. (You will not mute audio from other sources, such as a computer, VCR, or DVD player.)

You can also control the volume and mute microphones (including your phone’s microphones) using the Polycom HDX system’s remote control or keypad. For more information, see the user’s guide for your Polycom HDX system at

www.polycom.com/videodocumentation.

Showing Content When Your Phone is Connected to a Polycom HDX System

A Content soft key displays on your phone so that you can show content to near-site participants, as well as to near-site and far-site video participants during a video call or conference. The Content soft key displays when your phone is idle, or when you have a call.

Depending on the Polycom HDX system you have, you may be able to show the following:

• Information stored on a computer.

• A paper document or object placed on a document camera.

• A videotape or DVD.

For information on how to connect a computer, document camera, VCR, or DVD player to a Polycom HDX system so you can show content, see your system administrator.

For detailed information on how to show content, see the user guide for your system at www.polycom.com/videodocumentation.

To start and stop showing content:

Press the Content soft key.

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User Guide for the Polycom SoundStation IP 7000 Phone

Handling Multiple Call Appearances When Your Phone is Connected to a Polycom HDX System

When your phone is connected to a Polycom HDX system, the following applies:

• You cannot place video calls (or conferences) on hold. Therefore, you cannot have multiple video call (or conference) appearances.

• Your phone can handle up to eight audio-only call appearances, or seven audio-only appearances (on hold) and one video call appearance.

For more information on multiple call appearances, see Handling Multiple

Call Appearances on page 4-18.

Handling Computer or Mobile Audio When Your Phone is Connected to a Polycom HDX System

When your phone is connected to a Polycom HDX system, your phone handles computer or mobile audio just like an audio-only call.

You handle computer or mobile audio when your phone is connected to a Polycom HDX system in the same way you handle computer or mobile audio when your phone operates as a standalone system (see Using Computer or

Mobile Audio with the Conference Phone on page 4-1). Except, the video soft

keys display instead.

Handling Multiple Call Appearances

Your system administrator can set up your phone to have one or more call appearances. If your phone is set up to have multiple call appearances, your phone screen can display information for multiple calls, and you can handle active and held calls at the same time. Your phone can handle a maximum of eight different calls, or eight “appearances,” at one time.

The following figure shows what the phone screen looks like with multiple appearances set up. The figure shows an active call with extension 1955, and a call on hold with extension 1951.

4 - 18

If three or more calls are taking place, the phone displays a counter at the top right of the screen. For example, in the following figure, “1/3” indicates that the call to John is the first one out of a total of three. To select the other two calls, press the Up or Down scroll keys.

Using Buddy Lists

Using the Advanced Features of Your Phone

Note

Monitoring the status (presence) of contacts in a buddy list is an optional feature that your system administrator enables. Your system may not support it. For more information, contact your system administrator.

A buddy list is a list of users/devices whose status, or “presence,” you can monitor. Users update their presence setting (for example, Be right back, Out to lunch, or Busy), and you can view their status in real time from your phone’s Buddy Status screen. If you like, you can block others from monitoring your status.

Your phone can “watch” the status of up to eight other phones. These phones form your “Buddy List.” Your phone can be monitored by up to eight other phones.

If your phone is configured to work with Microsoft Office Live Communications Server 2005, the behavior of presence settings and buddy lists is different. For more information, see Integrating With Microsoft Office

Live Communications Server 2005 on page 4-25, or contact your system

administrator.

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User Guide for the Polycom SoundStation IP 7000 Phone

Updating Presence Settings

Your presence setting indicates your status (either online, busy, be right back, away, on the phone, out to lunch, or offline). Update your presence setting so that other users can monitor your status from their phones.

To change your presence setting:

1. Do one of the following:

— Press , and then select Features > Presence > My Status.

— Press the MyStat soft key.

The My Status screen displays.

4 - 20

2. Scroll to the status you want, and then press Select.

3. Press to return to the idle screen.

The following figure shows what the phone screen looks like when you assign a presence status (in this case, “Busy”). If you assign the status “Online” (the default status) or “On the phone,” the presence status does not display on your screen.

Selecting Contacts to Monitor

Select the contacts whose presence you want to monitor by updating the contacts in your buddy list. You add contacts to your buddy list from your local Contact Directory.

Using the Advanced Features of Your Phone

Note

If your call server is Microsoft Office Live Communications Server 2005, see

Integrating With Microsoft Office Live Communications Server 2005 on page 4-25.

To update your buddy list:

1. Press the Dir soft key, and then select Contact Directory.

The Directory screen displays.

2. Scroll to find the contact. Or, search for the contact (see Searching for

Contacts in Your Local Contact Directory on page 2-24).

You can use the * key to Page Up and the # key to Page Down.

3. Press the Edit soft key.

The Edit Contact screen displays.

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User Guide for the Polycom SoundStation IP 7000 Phone

4. Scroll to Watch Buddy, and then press the Right or Left scroll key to choose Enabled or Disabled.

When Watch Buddy is enabled, the contact is added to your buddy list and you can monitor the contact’s status. When Watch Buddy is disabled, the contact is removed from your buddy list and you cannot monitor the contact’s status.

The default for Watch Buddy is Disabled.

5. Press the Save soft key.

6. Press twice to return to the idle screen.

If you enable the Watch Buddy setting for a contact, the contact will display on your Buddy Status screen. To view your Buddy Status screen, press the Buddies soft key from the idle screen.

Blocking Contacts From Viewing Your Status

Block a contact in your Contact Directory if you don’t want the contact to view your status. If you unblock a contact, the contact can add you to their buddy list and view your status.

Note

To view a list of contacts that can and cannot monitor your status, do the following:

• To view contacts that cannot view your status, press the Menu key, and then select Features > Presence > Blocked List.

• To view contacts that can view your status, press the Menu key, and then select Features > Presence > Watcher List.

To block or unblock a contact from viewing your status:

1. Press the Dir soft key, and then select Contact Directory.

The Directory screen displays.

2. Scroll to find the contact. Or, search for the contact (see Searching for

Contacts in Your Local Contact Directory on page 2-24).

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You can use the * key to Page Up and the # key to Page Down.

Using the Advanced Features of Your Phone

3. Press the Edit soft key.

The Edit Contact screen displays.

4. Scroll to Block Buddy, and then press the Right or Left scroll key to

choose Enabled or Disabled.

When Block Buddy is enabled, the contact cannot watch your status. The contact will display in your Blocked List.

When Block Buddy is disabled, the contact can watch your status. The contact will display in your Watcher List.

The default for Block Buddy is Disabled.

5. Press the Save soft key.

6. Press twice to return to the idle screen.

Using your Blocked List to Unblock Contacts

You can use your Blocked List to unblock a contact, so the contact can view your status. Use the Blocked List to quickly unblock a contact, rather than updating the Contact Directory.

To use your Blocked List to unblock a contact:

1. Press , and then select Features > Presence > Blocked List.

The Blocked List screen displays.

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User Guide for the Polycom SoundStation IP 7000 Phone

2. Scroll to the contact, and then press the Unblock soft key.

3. Press to return to the idle screen.

The contact can now watch your phone. The contact will display in your Watcher List. (To view your Watcher List, see Blocking Contacts From

Viewing Your Status on page 4-22.)

Monitoring the Status of Contacts in Your Buddy List

You can monitor the status of all the contacts in your buddy list, except those contacts that have blocked you from viewing their status. To add contacts to your buddy list, see Selecting Contacts to Monitor on page 4-21.

To monitor a contact in your buddy list:

Do one of the following:

— From the idle screen, press the Buddies soft key.

— Press , and then select Features > Presence > Buddy Status.

The Buddy Status screen displays, listing the status of all your buddies.

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Using the Advanced Features of Your Phone

Integrating With Microsoft Office Live Communications Server 2005

Your system administrator can configure your phone to work with Microsoft Office Live Communications Server 2005 and communicate with others using Microsoft Office Communicator and Windows Messenger. From your phone, you can invite, join, control, and monitor integrated multipoint conferences.

Any contacts added through your buddy list will appear as a contact in Microsoft Office Communicator and Windows Messenger. Any contacts added as a contact in Microsoft Office Communicator and Windows Messenger will appear in your buddy list. You can access your Privacy List on the phone to allow or disallow your contacts from monitoring your presence.

To view and change your presence, see Updating Presence Settings on page 4-20. For more information on integrating with Microsoft Office Live Communications Server 2005, contact your system administrator.

To add a contact to your buddy list:

1. Press , and then select Features > Presence > Buddy Status.

2. Press the Add soft key.

3. Enter the phone number of the contact.

4. Press the Submit soft key.

5. Press to return to the idle screen.

To view and change your privacy list:

1. Press , and then select Features > Presence > Buddy Status >

Privacy List.

2. Scroll to the contact.

3. Press the Edit soft key.

4. Scroll to Access, and then press the Up or Down scroll key to select

Enabled.

When Access is enabled, you allow the contact to see your presence. When Access is disabled, you prevent the contact from seeing your presence.

The default for Access is Disabled.

5. Press to return to the idle screen.

For more information, see the Microsoft Office Communicator and Windows Messenger documentation.

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User Guide for the Polycom SoundStation IP 7000 Phone

Restarting the Phone

Note

If your phone malfunctions, you may be able to restore normal operation without restarting it. Before you restart your phone, contact your system administrator.

Periodically, you may need to restart your phone so your phone can accept a new configuration.

Note

Call lists are automatically cleared when you restart your phone.

To restart the phone:

1. Press , and then select Settings > Basic > Restart Phone.

The Restart Phone screen displays. The message “Are you sure?” displays.

2. If you still want to restart the phone, press the Yes soft key.

The restart process begins. The process ends when the idle screen displays.

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Polycom IP 7000 User Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

About This Guide

Changes to this Guide

Contents

Getting Started with Your Phone

Features of the Phone

Understanding Icons

Navigating Menus and Entering Data

Customizing Your Phone

Configuring Basic Settings

Updating Preferences

Updating the Display Contrast

Updating the Backlight Intensity

Updating the Ring Tone

Updating Audio Quality and Capabilities

Adjusting the Speaker and Ringer Volume

Using Call Lists

Viewing Call Lists

Managing Call Lists

Managing Contacts

Viewing Your Local Contact Directory

Accessing Your Corporate Directory

Adding Contacts to Your Local Contact Directory

Searching for Contacts

Updating Contacts in Your Local Contact Directory

Deleting Contacts From Your Local Contact Directory

Placing Calls to Contacts

Managing Incoming Calls

Distinguishing Calls

Rejecting Calls

Diverting Calls

Understanding Shared Lines

Using the Basic Features of Your Phone

Placing Calls

Placing Calls Using Speed Dial

Answering Calls

Ending Calls

Muting the Microphone

Redialing Numbers

Holding and Resuming Calls

Hosting Conference Calls

Setting Up Conferences

Managing Conferences

Holding and Resuming Conferences

Splitting Conferences

Ending Conferences

Transferring Calls

Performing a Consultative Transfer

Performing a Blind Transfer

Forwarding Calls

Forwarding Calls Statically

Forwarding Calls Dynamically

Enabling Do Not Disturb

Managing Speed Dial Entries

Using Voice Mail

Using the Advanced Features of Your Phone

Using Computer or Mobile Audio with the Conference Phone

Listening to Computer or Mobile Audio

Ending Computer or Mobile Audio

Placing Computer or Mobile Audio on Hold

Creating Conference Calls with Computer or Mobile Audio

Adjusting the Volume of Computer or Mobile Audio

Using the Phone When it is Connected to a Polycom HDX System

Placing Calls When Your Phone is Connected to a Polycom HDX System

Placing Calls Using Call Lists, Directories, Speed Dial Index Numbers, and the Redial Key When Your Phone is Connected to a Polycom HDX System

Answering Calls When Your Phone is Connected to a Polycom HDX System

Ending Calls When Your Phone is Connected to a Polycom HDX System

Holding Calls When Your Phone is Connected to a Polycom HDX System

Transferring Calls When Your Phone is Connected to a Polycom HDX System

Forwarding Calls When Your Phone is Connected to a Polycom HDX System

Enabling Do Not Disturb When Your Phone is Connected to a Polycom HDX System

Rejecting Calls When Your Phone is Connected to a Polycom HDX System

Hosting Conference Calls When Your Phone is Connected to a Polycom HDX System

Controlling Volume and Muting Calls When Your Phone is Connected to a Polycom HDX System

Showing Content When Your Phone is Connected to a Polycom HDX System

Handling Multiple Call Appearances When Your Phone is Connected to a Polycom HDX System

Handling Computer or Mobile Audio When Your Phone is Connected to a Polycom HDX System