Polycom IP 7000 User Manual

Integration Guide for the

Polycom

®

SoundStation® IP 7000 Conference

Phone Connected to a Polycom

in Unsupported VoIP Environments

®

HDX System

November, 2008 Edition

1725-40112-001 Rev. A

Trademark Information

Polycom®, the Polycom logo design, SoundPoint® IP, SoundStation®, SoundStation VTX 1000®, ViaVideo®,
ViewStation®, and Vortex® are registered trademarks of Polycom, Inc. Conference Composer™, Global Management
System™, HDX 4000™, HDX 7000™, HDX 8000™, HDX 9000™, HDX 9001™, HDX 9002™, HDX 9004™,

Instructor RP™, iPower™, MGC™, PathNavigator™, People+Content™, PowerCam™, Pro-Motion™, QSX™,

2

ReadiManager™, Siren™, SoundStructure™, StereoSurround™, V

IU™, Visual Concert™, VS4000™, VSX™, and

the industrial design of SoundStation are trademarks of Polycom, Inc. in the United States and various other countries.
All other trademarks are the property of their respective owners.

Patent Information

The accompanying product is protected by one or more U.S. and foreign patents and/or pending patent applications
held by Polycom, Inc.

Disclaimer

Some countries, states, or provinces do not allow the exclusion or limitation of implied warranties or the limitation of
incidental or consequential damages for certain products supplied to consumers, or the limitation of liability for personal
injury, so the above limitations and exclusions may be limited in their application to you. When the implied warranties
are not allowed to be excluded in their entirety, they will be limited to the duration of the applicable written warranty. This
warranty gives you specific legal rights which may vary depending on local law.

Copyright Notice

Portions of the software contained in this product are:
Copyright © 1998, 1999, 2000 Thai Open Source Software Center Ltd. and Clark Cooper
Copyright © 1998 by the Massachusetts Institute of Technology
Copyright © 1998-2003 The OpenSSL Project
Copyright © 1995-1998 Eric Young ([e-mail]). All rights reserved
Copyright © 1995-2002 Jean-Loup Gailly and Mark Adler
Copyright © 1996-2004, Daniel Stenberg, <[e-mail]>

Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated
documentation files (the “Software”), to deal in the Software without restriction, including without limitation the rights to
use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to
whom the Software is furnished to do so, subject to the following conditions:

The above copyright notice and this permission notice shall be included in all copies or substantial portions of the
Software.

THE SOFTWARE IS PROVIDED “AS IS”, WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED,
INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR
PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE
LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR
OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER
DEALINGS IN THE SOFTWARE.

© 2008 Polycom, Inc. All rights reserved.

Polycom Inc.
4750 Willow Road
Pleasanton, CA 94588-2708
USA

No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for
any purpose, without the express written permission of Polycom, Inc. Under the law, reproducing includes translating
into another language or format.

As between the parties, Polycom, Inc. retains title to, and ownership of, all proprietary rights with respect to the software
contained within its products. The software is protected by United States copyright laws and international treaty
provision. Therefore, you must treat the software like any other copyrighted material (e.g. a book or sound recording).

Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc. is not responsible
for printing or clerical errors. Information in this document is subject to change without notice.

About This Guide

This guide explains how to integrate the Polycom® SoundStation® IP 7000
conference phone with a Polycom
PBX telephony system is not compatible with the conference phone. In this
environment, you will be able to conduct both voice and video calls and
conferences, but voice calls will be placed and received using the POTS or
ISDN interface on the Polycom HDX system.

In this guide, you will find everything you need to set up the SoundStation IP
7000 conference phone with a Polycom HDX system. Be sure to verify that
your network is prepared for configuring the conference phone and Polycom
HDX system. As well, be sure to read the Parts List and Safety Notices sections
in this guide before you set up and use the conference phone or Polycom HDX
system.

For information on using the SoundStation IP 7000 phone with a Polycom
HDX system in an unsupported VoIP environment, refer to the User Guide for

the SoundStation IP 7000 Phone Connected to a Polycom HDX System in
Unsupported VoIP Environments.

For information on setting up and using the SoundStation IP 7000 phone with
a Polycom HDX system in a supported VoIP environment, refer to the User
Guide for the SoundStation IP 7000 Phone.

For information on configuring the SoundStation IP 7000 phone in a supported
VoIP environment, refer to the latest Administrator’s Guide for the SoundPoint IP
/ SoundStation IP Family.

®

HDX system in environments where the

This information can also be found at

http://www.polycom.com/support/voicedocumentation/.

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Integration Guide for the Polycom SoundStation IP 7000 Phone Connected to a Polycom HDX System in Unsupported VoIP Environments

iv

Contents

About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii

Integrating the SoundPoint IP 7000 Conference Phone with a

Polycom HDX System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Optional and Required Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Connecting the Phone to the Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Setting Up the Polycom HDX System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Updating the Polycom HDX System Software . . . . . . . . . . . . . . . . . . . . . . . . 5

Connecting the Phone to the Polycom HDX System . . . . . . . . . . . . . . . . . . . 5

Setting Up the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Connecting an Optional External Microphone . . . . . . . . . . . . . . . . . . . . 7

Connecting Optional Auxiliary Audio Components . . . . . . . . . . . . . . . 8

Connecting Mobile or Computer Audio to the 2.5mm Audio

Connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Upgrading the Phone’s Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Using the Polycom Customer Support Provisioning Server . . . . . . . . 10

Locating the Latest Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Setting Up a Provisioning Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Downloading New Software to the Phone . . . . . . . . . . . . . . . . . . . . . . . 14

Troubleshooting Your Phone . . . . . . . . . . . . . . . . . . . . . . . .17

Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

SoundStation IP 7000 Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Upgrading the SoundStation IP 7000 Phone . . . . . . . . . . . . . . . . . . . . . . . . . 19

Safety Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

v

Integration Guide for the Polycom SoundStation IP 7000 Phone and Polycom HDX Systems in Non-Supported VoIP Environments

vi

Integrating the SoundPoint IP 7000 Conference Phone with a Polycom HDX System

This chapter describes how to integrate the SoundPoint IP® 7000 conference
phone with a Polycom
also describes how to upgrade the phone’s software when it is connected to a
Polycom HDX system. The phone must be running SIP application 3.1.1
(phone software) or later.

The SoundPoint IP 7000 conference phone is compatible with the following
Polycom HDX systems running 2.5 or later:

• Polycom HDX 4000™ series

• Polycom HDX 7000™ series

• Polycom HDX 8000™ HD

• Polycom HDX 9000™ series

Polycom strongly recommends that you connect the SoundPoint IP 7000 to the
LAN using the included network cable and to the Polycom HDX system using an
Polycom HDX Microphone Cable. A LAN connection enables access to a
provisioning server as well as a time server.

A provisioning server facilitates software upgrades, configuration management, and
diagnostic logging, which is helpful if troubleshooting is required.

Access to a time server enables display of the current date and time on the phone's
display.

For more information, refer to Setting Up a Provisioning Server on page 13.

®

HDX system in an unsupported VoIP environment. It

The topics in this chapter include:

• Before You Begin on page 2

• Connecting the Phone to the Network on page 4

1

Integration Guide for the Polycom SoundStation IP 7000 Phone Connected to a Polycom HDX System in Unsupported VoIP Environments

25-foot Network Cable

Quick Start Guide

SoundStation IP 7000 Conference Phone

• Setting Up the Polycom HDX System on page 5

• Updating the Polycom HDX System Software on page 5

• Connecting the Phone to the Polycom HDX System on page 5

• Setting Up the Phone on page 7

• Upgrading the Phone’s Software on page 10

To troubleshooting any issues with the phone, refer to Troubleshooting Your

Phone on page 17.

Before You Begin

Parts List

The following items are included in the basic phone package:

• Polycom SoundStation IP 7000 Conference Phone

Note

• 25-foot Network Cable

• Quick Start Guide

The above mentioned Quick Start Guide contains information for setting up and
using the phone in a supported VoIP environment. To use the phone when it is

connected to a Polycom HDX system in a VoIP environment, refer to the User
Guide for the Polycom SoundStation IP 7000 Phone.

2

Integrating the SoundPoint IP 7000 Conference Phone with a Polycom HDX System

Optional and Required Accessories

You require a Polycom HDX Microphone Cable to connect the phone to the
Polycom HDX system. It is not part of the basic phone package, but is included
in the separate SoundStation IP 7000 - Polycom HDX system integration
package. The cable is also available as a separate item—if you already have the
basic package and the cable was not part of your Polycom HDX system
package or you want to connect it to a separate Polycom HDX Microphone
port.

The following items are optional accessories for the phone:

• External Microphone Kit with two SoundStation IP 7000 extended
microphones

Overview

Note

Connect the extended microphones to the phone. If you connect them to the
Polycom HDX system, they will not function properly.

• Mobile Phone Cable

• Computer Calling Kit with Computer Calling Cable

• AC Power Kit with a Power Adapter, Regional Power Cord, and Power

Insertion Cable

To integrate the SoundPoint IP 7000 conference phone with the Polycom HDX
system, complete the following steps:

1. Connect the phone to the local area network (LAN) using the supplied
network cable. Refer to Connecting the Phone to the Network on page 4.

2. (Optional.) Upgrade the phone before connecting it to the Polycom HDX
system.

The phone must be running bootROM 4.1.2 or later and SIP application

3.1.1 or later. To determine the bootROM version running on the phone,
press the Menu key, select Settings > Status > Platform > Phone, and then
scroll down to BootROM. To determine the SIP application version
running on the phone, press the Menu key, and then select Settings >
Status > Platform > Application > Main.

Refer to Upgrading the Phone’s Software on page 10.

3. Set up the Polycom HDX system. Refer to Setting Up the Polycom HDX

System on page 5.

4. For proper operation, the Polycom HDX must be running 2.5 or later. To
verify the software, go to System > System Information.

If necessary, update the Polycom HDX system software so it can work
with the phone. Refer to Updating the Polycom HDX System Software on
page 5.

3

Integration Guide for the Polycom SoundStation IP 7000 Phone Connected to a Polycom HDX System in Unsupported VoIP Environments

25-foot Network Cable

1 2

5. Connect the phone to the Polycom HDX system. Refer to Connecting the

Phone to the Polycom HDX System on page 5.

6. Make any optional changes to the phone and connect the phone to any
optional components. Refer to Setting Up the Phone on page 7.

Connecting the Phone to the Network

Note

Connecting the SoundPoint IP 7000 conference phone to the network is optional,
but highly recommended (for the reasons discussed at the beginning of this
chapter).

The following figure shows how to connect the phone to the network.

To connect the SoundPoint IP 7000 phone to the network:

1. Connect the 25-foot Network Cable to the LAN jack on the phone.

2. Connect the other end of the 25-foot Network Cable to an available

LAN port on the wall or hub/switch device port.

Note

AC power adapters are not included in the basic phone package. Power will be
provided to the phone from the Polycom HDX system when connected using the
Polycom HDX Microphone Cable.

4